Charity jobs

About the role

The Support Advisor will be at the forefront of our future-focused, one-route-in enquiry model.

As the first point of contact for members and customers, you’ll confidently diagnose needs, triage enquiries to the right services or specialist partners, and deliver a seamless, technology-enabled experience at scale.

Commercially aware and insight-driven, you’ll play a key role in driving organisational growth by identifying opportunities across consultancy, training, events and more—moving beyond reactive support to proactive, high-impact engagement.

Key responsibilities

• Manage high-volume phone and digital enquiries with professionalism and agility, delivering a consistent, high-quality customer experience across all touchpoints.
• Diagnose needs and triage customers to appropriate NCVO services or partners, identifying cross-selling opportunities and contributing to income targets.
• Maintain accurate, high-integrity CRM data to support insight and service innovation.
• Embed and utilise emerging AI tools to resolve routine queries efficiently.

This is an exciting opportunity for an ambitious, customer-focused professional who thrives in a fast-paced environment and wants to help shape the future of member engagement.

Your background

• Experience in a high-volume customer service, membership or contact centre environment.
• Strong communication skills, with confidence handling phone and digital enquiries professionally and efficiently.
• Proven ability to diagnose customer needs and triage or signpost to appropriate services.
• Commercial awareness, with experience identifying cross-selling or income-generating opportunities.
• Experience using digital and CRM systems, with a strong commitment to data accuracy and integrity.
• The ability to work at pace, manage competing priorities and maintain a consistently high-quality customer experience.

This is a great time to join an evolving team at NCVO and gives you the chance to experience member and customer engagement at a leading civil society organisation.

This role offers exposure across the organisation, opportunities to drive meaningful impact and the chance to contribute directly to our growth and influence.

About the team

Membership and Customer Services is a newly evolved team that exists to grow, connect and convene NCVO’s membership. The team acquires roughly 1,400 new members a year and offers care and support to retain 90% of its current 17K members.

We may close applications early if we receive a high volume of interest, so apply as soon as you can.

Why join us

With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference!

Some of NCVO’s great benefits include:

• 25 days’ annual leave (pro-rata for part-time staff), increasing based on years of service
• five days’ volunteering leave (pro rata for part-time staff)
• enhanced pay for maternity/adoption leave
• generous employer pension contribution of up to 8.5% of salary.

Find out more about the benefits of working at NCVO.

Help us advance race equity in sport and physical activity through a key leadership opening at Sporting Equals.

Sporting Equals is entering a significant new phase of growth and impact. We are expanding our team to strengthen our influence, deepen community impact, and accelerate system-wide change. This is an exciting moment to join Sporting Equals - a time of renewed energy, new and strengthened partnerships, and bold ambition to create lasting equity across the sport sector.

We are pleased to announce a new opening for a Head of Finance.

Why Join Sporting Equals?

· Be part of a mission-driven organisation creating real systemic change

· Work alongside passionate leaders, partners, and communities across the UK

· Contribute to a period of organisational growth, innovation, and renewed strategic focus

· Help ensure sport and physical activity are spaces of belonging, fairness, and opportunity for all

If you are motivated by purpose, impact, and equity, we welcome you to apply.

Recruitment Timeline

· Application deadline: Wednesday 11th March 2026, 4pm

· Interviews: Scheduled to take place week commencing Monday 23rd March 2026.

Please note, our recruitment timeline is indicative and may be adjusted based on the number of applications we receive.

We are looking for a Head of Finance who will -

· Oversee the financial operations of the organisation, ensuring the effective management of financial resources.

· Ensuring compliance with financial regulations, internal controls, and funders’ agreements; preparing budgets and management accounts; and providing accurate and timely financial reporting to support informed decision-making and for the charity’s funders.

· Be responsible for ensuring the financial health, sustainability, and compliance of Sporting Equals. This role will oversee financial planning and reporting, ensuring compliance with regulatory bodies and funders.

· Provide strategic financial guidance to the Senior Management Team (SMT) and Board of Trustees.

How to Apply

Please visit our careers page to view the job description for this role and find details on how to apply. 

We anticipate that we will receive a high volume of applications for this role. If you do not hear back from us after a reasonable amount of time, please assume you have been unsuccessful on this occasion. 

Sporting Equals is an equal opportunities and Disability Confident Committed Employer

We’re committed to creating an inclusive environment where all individuals feel valued and supported. 

We welcome applications from people with disabilities. If disabled applicants meet the essential criteria, they will be offered an interview.  

If you require any reasonable adjustments, we’d be delighted to discuss this with you. To find out more and request additional support during the recruitment process, please contact us (further details on our careers page).  

Are you passionate about education? Do you want to make a positive difference to young people’s lives? 

We’re seeking someone with a strong commitment to social impact, who thrives in a small, high-performing team and brings a proven ability to deliver, build trusted relationships, and grow engaged communities of education leaders.

In this role, you will lead on building strong relationships with senior leaders in schools and Multi-Academy Trusts, supporting them to deliver HPF education resources, including Game Plan, helping them to embed our content in their curriculum and across their schools. You will work closely with the Head of Programmes to build and implement growth and engagement strategies, as well as being the first point of contact for educators and schools. 

If you have worked in education, or have experience building relationships to scale programmes across the UK and beyond then we want to hear from you.

Key responsibilities include: 

• Build trusted relationships with teachers, school leaders, and education partners.

• Act as the main point of contact for schools and Multi-Academy Trusts participating in HPF education programmes.

• Support schools with onboarding, induction, and ongoing engagement in programmes.

• Help develop our ongoing strategy for building a community of educators across the UK.

• Manage community metrics

• Support the wider Education team to gather, analyse, manage and report data

• Support our educators with course delivery, access to materials and resources, ensuring they are making the most of the course materials and feel confident to deliver our programmes.

• Monitor participation and engagement levels, following up where needed.

• Gather insights from educators to help improve programme design and delivery.

• Create and schedule regular communications for the education community (emails, newsletters, updates).

• Work with marketing or fundraising colleagues to amplify educator voices and stories

Essential experience: 

• Proven experience of senior stakeholder management (preferably within education)

• Passion for social impact and the High Performance Foundation’s mission

• Understanding of the wider education sector

• Confidence networking and engaging with stakeholders and education partners at all levels 

• Excellent written and oral communication skills

• Excellent interpersonal and teamwork skills, with the ability to work across the team

• Willingness to undertake school visits across the UK. 

• Effective time management

Desirable experience:

• Experience delivering and scaling education programmes for young people within education settings

• Stakeholder management within education, building trusted relationships with schools and Multi-Academy Trusts

• Monitoring, evaluation and learning, including collecting impact data and tracking metrics

• Experience of working collaboratively within a small charity, start-up or similarly agile organisation

What’s on Offer:

• Hybrid working - mix of home and central Norwich office days

• The opportunity to work within the High Performance Foundation and alongside the award winning,High Performance Podcast.

• Competitive rate and 25 days holiday (FTE) for the successful candidate.

• An immediate start in a fantastic organisation that is impacting the lives of thousands of young people across the UK.

• A hybrid working pattern.

William Cadbury established this charitable Trust in 1923 to support the health and wellbeing of the people of Birmingham. Over a century later, we continue his mission with the same dedication, guided by values that shape how we work:

• We care deeply
• We speak honestly and listen openly
• We do the right thing, always

We are looking for an organised, reliable and enthusiastic Administrator to join us for 5 hours per week. This role offers a unique opportunity to support a historic Trust that makes a real difference in Birmingham and the West Midlands.

About the Role

You will be based in our well-equipped office and work with our bespoke grants management system, which automates routine tasks. Key responsibilities include:

• Responding to queries from potential applicants.
• Processing grant applications received by post and via our website.
• Administering the small grants programme, including sending cheques and notifying applicants.
• Preparing papers and agendas for trustee meetings twice yearly, attending meetings, taking minutes, and processing grant decisions.
• Reconciling the cash book with the bank record and chasing outstanding receipts.
• Liaising with the Trust accountant and auditor to support the annual report and accounts.
• Visiting selected applicants and reporting back to Trustees.
• Completing the Charity Commission annual return.

You’ll be someone who:

• Is reliable, organised, and pays attention to detail.
• Can work independently but values collaboration and team support.
• Embodies our values in everything you do; caring deeply; speaking honestly and listening openly and always doing the right thing.

Why Work with Us

• Join a historic, respected Trust that ranks among the top 300 grant-making trusts in the UK.
• Be part of a values-driven environment where your work has a real impact.
• Flexible, part-time role with meaningful responsibilities.

Job Specifics

This role is based on a 5 hour working week with occasional additional paid hours to facilitate site visits and to prepare for and attend the half yearly trustee meetings.

Salary is £30,000 per annum (pro rata).

Office location: Selly Oak, Birmingham.

Holiday: 28 days (pro rata).

Application

If you share our values and can bring your enthusiasm, organisation skills and reliability to our Trust, please send a copy of your CV and a short covering letter to help us get to know you by the 23rd March.

We will be holding interviews during the week commencing the 13th April at our office in Selly Oak, Birmingham.

Community Employment Consultant

We are seeking a Community Employment Consultant to support people with convictions into employment by working with prisons, employers and community partners.

Position: Community Employment Consultant

Location: London, Hybrid

Salary: £30 - £35k per annum

Contract: Permanent, full time 37.5 hours per week

Closing Date: Thursday 2nd April

About the organisation:

This is an Employment Consultancy role with a difference; you will be working for a unique, award-winning organisation that helps people that have served a prison sentence to re-enter the workplace by:

• Training serving prisoners as Peer Recruiters, who then provide a Candidate pipeline and work closely alongside the Community Team.
• Take employers into prison to interview Candidates. Some job offers are made there and then.
• Provide caseworker support to Candidates in the community with the primary aim of removing their barriers to work and supporting them into meaningful, sustainable employment.

About the role:

As a Community Employment Consultant, you will support the senior team and work alongside the prison peer-led team, helping Peer Recruiters in custody to identify and support Candidates.

Key responsibilities include:

• Build strong relationships with the relevant prison staff.
• Support the Head of the Inside Job programme to engage employers and plan monthly interview days.
• Develop relationships with local and national employers and to promote the service and create employment opportunities for participants.
• Work with the team to develop and implement a strategy to identify and target local and national employers.
• Build relationships with local Probation offices and staff, DWP and Local Authority initiatives and Police & Crime Commissioner/Violence Reduction Unit and other relevant statutory and voluntary sector organisations.
• Maintain accurate and up to date records to monitor the effectiveness of the programme using our in-house portal (CRM system). Provide effective case management for participants, ensuring tailored and consistent support.

About you:

To be successful in the role of, you will need the following skills and experience:

• Be able and willing to work in Prisons and Youth Offender Institutions, this includes a vetting process which you will need to pass in order to be successful in the role.
• An empathetic and understanding approach when working with Candidates.
• A good understanding of the barriers faced by people with convictions in accessing employment.
• An interest in employment, The Local Labour Market and Industry trends.
• Ability to communicate effectively with people at all levels, including the ability to motivate and inspire others.
• Strong administration skills with IT (MS Office) and well organised.
• You will have strong writing skills and will be able to write good CV’s and Disclosure Letters.

Although not essential, experience of Recruitment or Case Management would be desirable.

In return:

As well as a great job with competitive pay and benefits, you will have the opportunity to be part of something that has potential to become ground-breaking.

The team comes from a diverse range of experiences and backgrounds. As well as employing serving prisoners within the team as Peer Recruiters, we also work with Community Consultants who have served a sentence. Where possible, the charity are keen to prioritise those with lived experience of the criminal justice system.

Recruitment Process:

Step one: If you are interested in the role, please send over a basic CV & one page cover letter. In the letter, please include details of why you think you are a fit for the role. You should also include details of why you are interested in working with the prison population.

Step two: An informal Q&A before putting more time into applying for the role. This will be an online, 15 minute meeting with one of the team.

Step Three: Formal interview. This is possible online or in person. You will be set a short task prior to the interview.

Step Four: As a final part of the process, you’ll be invited into the office for coffee with the team in London.

Other roles you may have experience of could include: Employment Advisor, Employment Consultant, Employability Advisor, Resettlement Worker, Case Worker, Job Coach, Recruitment Consultant, Prison Resettlement Advisor, Community Support Worker, Work and Skills Advisor.

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People. #INDNFP

Every day at PACT, we are building adoptive families and empowering women, children and parents to embrace a positive future. Our work changes lives and we are looking for someone who can help tell the stories behind that impact.

As Communications and Engagement Officer you’ll play a key role in sharing the voices and experiences that define who we are. You’ll help shape compelling content that brings our mission to life and connects people with the difference that PACT makes.

Join an outstanding adoption charity and award-winning trauma recovery service provider that is passionate about creating brighter futures for women, children and families from many different backgrounds.

Position: Communications and Engagement Officer

Location: Hybrid working arrangements, with at least one day per week in our Reading office   

Contract: Permanent full time – 37 hours per week, weekdays

Salary range: within the range of £25,735 to £31,453 per annum 

About the role:

Our Communications and Engagement team is responsible for engaging external audiences, supporters and beneficiaries in PACT’s work and fundraising challenges. 

As our Communications and Engagement Officer you will play a valuable role in shaping and sharing compelling content that brings PACT’s mission to life. You will:

· produce PACT communications and marketing materials that reflect our values and demonstrate our impact. This includes a programme of social media engagement, regular newsletters, press releases, internal communications, creating content for the website and capturing illuminating lived experiences for the variety of channels.

· ensure that all internal and external communications align to our brand

· raise awareness of the PACT brand and our services

· contribute to PACT’s fundraising targets with appeals and challenges

About you:

To be a successful Communications and Engagement Officer, you’ll have skills and experience in using:

· Social media for organisation and event promotion

· Analytic and insight tools to develop reach and engagement across digital platforms

· WordPress content management systems to create, edit and maintain webpages

· Mailchimp as an email marketing tool

· Canva, Adobe Creative Cloud apps, or similar graphic design platforms

· CRM programs, such as Blackbaud’s Raiser’s Edge

You’ll be able to identify considered opportunities to develop communications and engagement through initiative and innovation to maintain PACT’s position as a sector leader.

If you can demonstrate your creative skills to present information in a clear, engaging and accessible way with the above experience, and this sounds like you - please visit our website and apply today to join a collaborative and dedicated team who are part of something truly meaningful.

For an informal discussion about the role please visit our website for contact details for Sam Ward, Events and Engagement Manager.

For more information about PACT please visit our website.

Closing date: 9am, Wednesday 25 March 2026

Early applications are encouraged as we may review and appoint on an earlier basis if a successful candidate is secured.

Other roles you may have experience of could include: Communications Assistant, Marketing Assistant, Communications and Engagement Assistant, Communications and Marketing Assistant, Communications Officer, Marketing Officer, Communications and Marketing Officer, Communications and Social Media Assistant, Communications and Social Media Officer

Safeguarding is at the heart of everything we do at PACT. We have robust measures and best practices in place to safeguard and protect the welfare of children, young people and vulnerable adults and we take pride in maintaining outstanding safeguarding standards.  

Anyone joining our team is subject to PACT’s safer recruitment pre-appointment enquiries, including a Disclosure Barring Service (DBS). The role description provides information on what our safer recruitment enquiries include and the level of DBS required to work in the role.  

All opportunities with PACT are based in the UK.

Who we are

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The Frontline AIDS Technical Assistance (TA) unit is responsible for managing the delivery of Frontline AIDS’ portfolio of Technical Assistance assignments to a wide range of stakeholders. We have proven expertise in working with government bodies, national health programmes and civil society organisations to build skills in organisational development, financial management, grant management, programming in human rights and gender, and in strengthening community systems. We achieve this by deploying highly qualified, Southern-based, community consultants to work with recipients to deliver the support that is needed. Through this work, Frontline AIDS can generate income, which is returned to the rest of the organisation to support its broader mission.

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Are you the Candidate we’re looking for?

The Frontline TA unit is currently seeking a dynamic, self-motivated individual to join our team to provide operational and administrative support. We are looking for candidates who are confident and experienced in providing operational and administrative support across multiple teams and organisations. 

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The ideal candidate for this role will be comfortable interacting with a range of different individuals and organisations, including independent consultants and Frontline AIDS colleagues at all levels. They will be confident about engaging with a broad range of organisations - from the Global Fund and UN to community and civil society organisations, including Frontline AIDS partners.

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Applicants should submit CVs and a cover letter which clearly outlines how they meet the person specification and are suitable for this role.

N.B Candidates MUST have the right to work in either the UK or South Africa. 

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How to apply

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​Find out more by downloading the full job description and person specification.  If you are excited by this opportunity and think it’s right for you, we’d love to hear from you so apply using the button at the bottom of this page and upload your CV along with a covering letter outlining why you are a great match for this role. 

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The job description is - JD Support Officer Technical Assistance Feb 2026.pdf

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Closing Date is: 19 March 2026

​Interview Date is: TBA

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Please note: Salaries shown are benchmarked locally.​

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We have transitioned to a hybrid model of working.  We are currently working from home but you will also be required to spend time working alongside your team as appropriate. The successful applicant will need to hold the right to work in the UK and /or South Africa.

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​Frontline AIDS is committed to an inclusive hiring approach.  We welcome applications from historically marginalised groups including people living with HIV, people of colour, people with disabilities, LGBTIQ+ and non-binary individuals. If you require any adjustments to make the recruitment approach more accessible please do include in your application.

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 ​All offers of employment will be subject to satisfactory references and a criminal records check. Having a criminal conviction and/or any other information divulged on the DBS/PVG or country equivalent check would not necessarily prevent you from working for the charity, but any recruitment decision will be dependent on the nature of the position sought and the circumstances and background of the offence(s).

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Our vision is for a world where everyone experiencing a mental health issue receives support and respect. Join our passionate, dedicated team and make a difference today.

About the role

This is an opportunity to join the Solent Mind Finance Team as a Management Accountant. Your management accounting skills will help improve our budgeting, forecasting and the interpretation of data to help deliver our strategy. Your knowledge, expertise and guidance will empower our budget holders to improve the services they provide.

This is a full-time or part-time role for 22.5 to 37 hours per week, based at 15–16 The Avenue in Southampton (with hybrid working subject to agreement).

About you

To be successful, you will need:

• Experience of producing and maintaining management accounts
• Strong IT skills to help improve the reporting out of our Microsoft Dynamics Business Central accounting systems
• The ability to build spreadsheets to improve month-end processes and report to budget holders
• Problem-solving skills and the ability to generate ideas and identify opportunities to benefit colleagues
• Strong communication skills and the ability to explain to and learn from budget holders to improve monthly reports

About us

We're Solent Mind! We’re part of a network of over 100 Local Minds who tailor trusted mental health services to our communities. We set our own strategies and partnerships and rely on the support of our brilliant local fundraisers.

We collaborate with Mind to make sure their pioneering campaigns, information and research make a difference in Hampshire. Together, we make better mental health possible both locally and nationally.

Benefits

Our Gold Award for Workplace Wellbeing Index 2022/2023 and being a Mindful Employer reflect our commitment to our lively, friendly teams. We empower our people to have a voice, discover new opportunities and develop their careers. In addition to knowing you’re making a difference, you’ll also enjoy excellent benefits, including:

• Flexible working to promote a healthy work/life balance
• 25 days’ annual leave rising incrementally to 30 days per year (pro rata for part-time)
• Pension plan
• Employee Assistance Programme
• Season ticket and cycle-to-work scheme
• 1 day off for your birthday (celebration day) and 2 wellbeing days per year (pro rata for part-time employees)
• Free private GP online or phone appointments
• Staff discounts

If you’re ready to join the fight for mental health, visit our website to find out more and apply.  

Closing date: Tuesday, 17 March 2026.

Posts may be subject to a relevant DBS check.

Solent Mind welcomes applications from all the communities in which we work. Appointments are made on merit.

Registered Charity No: 1081116. Registered with Limited Liability in England and Wales No: 4004500.

Senior Wilder Communities Officer – Wilder Norwich
Contract: Fixed term until end of February 2029
Hours: Full-Time, 35 hrs per week across 5 days
Salary: £31,000 per annum
Location: Bewick House, Norwich, NR1 + Hybrid working with significant time spent at project sites and in the community.

About Us

Norfolk Wildlife Trust is the oldest Wildlife Trust in the country and Norfolk’s largest environmental charity, committed to the protection and enhancement of Norfolk’s wildlife and wild places.

About the Wilder Norwich Project

Wilder Norwich is an ambitious multi-partner collaboration focused on nature recovery and community agency around three key urban green spaces in Norwich, delivered in partnership with Norfolk and Waveney Mind and Norwich City Council.

Through authentic, community-led engagement and ecological action, the project will support both nature recovery and community wellbeing in Norwich.

Wilder Norwich will work alongside the Nature City Norwich project, led by Norwich City Council.

Wilder Norwich is funded thanks to the support from National Lottery players and The National Lottery Community Fund.

The Role

The Senior Wilder Communities Officer (Wilder Norwich) will lead, coordinate, and deliver this flagship project for NWT. This is a pivotal role combining project management, team leadership, strategic partnership building, and hands-on community engagement.

You will oversee delivery across all three priority sites, line-manage two Wilder Communities Officers, report to funders and ensure the project’s activities reflect community aspirations, achieve ecological outcomes, and build long-term community ownership.

You will champion an inclusive, collaborative approach to connecting people and nature – particularly within communities that historically have had less access to high-quality green spaces and using a community organising approach support people to take action for nature where they live.

In return, we offer a competitive benefits package.

The closing date for applications is 11:59pm on the 15th of March 2026.
Initial interviews are likely to take place on the 27th of March 2026.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Equality, Diversity and Inclusion

We value respect, integrity, trust and responsibility. We want our people to be as diverse as nature itself and so we particularly encourage applications from those currently under-represented within our sector, including people from minority ethnic backgrounds and people with disabilities. We welcome people of all backgrounds and levels of experience with nature, and continually strive to improve our culture and practices. We are committed to creating a movement that recognises and truly values individual differences and identities. Please let us know if you require any adjustment processes to make our recruitment process more accessible.

No agencies please.

Prospectus is excited to be working with our client to help them recruit for a part-time Digital and Creative Fundraising Lead to join their team. The youth club is a voluntary organisation and registered charity, working with young people aged 8 to 19 years. The club was founded in 1926 and is located in Shepherds Bush, West London. Open six days a week, the club provides children and young people with a range of regular after-school and evening activities during term time, and a variety of daytime activities and residential trips during the school holidays. In 2025, it was attended by over 500 local children and young people.

This role is offered on a part-time, 18-month flexible contract (up to 21 hrs/week), paying a salary of £35,000 per annum pro rata, with flexible hybrid or remote working arrangements between home and the club.

This newly created role is responsible for helping the Board of Trustees diversify the club’s income by focusing on increasing voluntary income and strengthening community engagement. As the club celebrates its centenary year, the Trustees are looking to diversify its income streams to ensure it continues to thrive for another 100 years. The post holder will build a donor and alumni base for regular giving and will also develop corporate sponsorships aligned with the club’s objectives. They will strive to raise local awareness of the club’s impact and services, both online and offline.

They are looking for someone with demonstrable experience in individual giving, digital fundraising, and an understanding of how to secure new corporate sponsorships. They are seeking a candidate with strong digital and social media skills, including experience producing and delivering advertising campaigns across a range of social media platforms. The ideal candidate will be committed to a collaborative approach, with a passion for making a positive impact on young people in West London.

At Prospectus, we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity. If you have a disability and require reasonable adjustments to any part of the process, please contact Firas El Dib at Prospectus.

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role—and hopefully your application—so we look forward to hearing from you.

In order to apply, please submit your CV in the first instance. Should your experience be suitable, we will arrange a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

About the role:

Ready to lead services that help people truly move forward — not just move on?

As Service Manager for our Lambeth PRS and Refugee Resettlement services (maternity cover), you’ll step into a visible, high-impact leadership role overseeing two established teams supporting families resettled in Lambeth through government refugee schemes and people transitioning from rough sleeping into private rented or social housing.

Day to day, you’ll be leading and developing a team of eight Support Workers, setting the standard for high-quality, trauma-informed and strengths-based support. You’ll hold oversight of complex casework, safeguarding and risk, maintain strong relationships with Lambeth commissioners and pathway partners, and ensure performance and reporting are on track.

You’ll balance operational grip with strategic oversight — using data to spot trends, driving continuous improvement, and ensuring clients are not only sustaining their tenancies but building confidence, connection and independence in their communities.

This is a fast-paced, partnership-rich role where your leadership will directly shape outcomes for families navigating life in a new country and individuals rebuilding after homelessness. If you’re someone who thrives on responsibility, backs your team to deliver their best work and keeps people’s aspirations at the centre of everything, this is your opportunity to step in and make a lasting difference.

About you:

• You’re a confident and compassionate leader who knows that strong management creates the conditions for change.
• Has experience leading frontline teams and knows how to motivate, challenge and develop others to deliver high standards
• Understands rough sleeping and the realities facing refugees and asylum seekers rebuilding their lives in the UK
• Is confident managing risk and safeguarding, and can support staff to work calmly and proportionately in complex situations
• Can build trusted relationships with local authorities and partners while holding performance and accountability
• Is motivated by helping people sustain their homes and build independent, connected lives — not just meet targets

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing Date: Sunday 15th March at midnight

Interview date: Tuesday 24th and Wednesday 25th March at SHP Head Office in Kings Cross

Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted for this role. 

About the Role

The Energy Debt Specialist will provide a high-quality inbound telephone debt advice service to clients as part of our brand new Consumer Energy Debt Advice project. This project is for clients who have energy debt (amongst others) and is intended to reduce the impact of personal debt by providing them with debt solutions.

For a trainee post, this role would suit applicants with:

• At least 6 months' experience of delivering excellent customer service in a regulated environment such as banking, insurance, or a contact centre.
• Experience of achieving performance and quality targets/KPIs.
• An ability to work independently without close supervision and collaboratively as part of a team.
• Experience of listening and questioning with an ability to manage challenging situations.
• Commitment to training and achieving full targets and quality requirements within a 3-month period.

Requirements

Person Specification:

1. To be appointed as an Energy Debt Specialist, you will need to have knowledge and experience of complex debt casework, covering priority and non-priority debt advice, options, and insolvency solutions.

You will also need to have the Institute of Money Advisers Certificate in Money Advice Practice or MaPS Caseworker accreditation equivalent. NEA Level 3 City and Guilds Level Energy Awareness would be desirable too.

• OR for a trainee - at least 6 months’  experience of delivering excellent customer service in a regulated  environment such as banking, insurance, or a contact centre.

2. Experience of achieving  performance and quality targets/KPIs.

3. Ability and willingness to undertake training and development to comply with Money and Pensions Service and Citizens Advice quality standards.

4.Effective oral and written communication skills.

5.Numerate to the level required by the tasks.

6.IT literate with the ability to use software packages including Microsoft Office products in the provision of advice and preparation of formal written materials.

7. Ability and willingness to work as part of a team.

About us

Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.

We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.

Robertson Bell is delighted to be exclusively partnering with Ibstock Place School in the search for a Head of Finance. Ibstock Place is a leading independent co-educational school known for its strong academic performance, inclusive ethos, and commitment to providing an outstanding educational environment.

With significant investment in facilities and a continued focus on operational excellence, the School is seeking a commercially minded finance leader to play a key role in supporting its long-term financial sustainability and strategic ambitions.

The Head of Finance is a senior leadership position, reporting to the Bursar and working closely with Governors and budget holders across the School. You will provide strategic and operational oversight of the finance function, ensuring robust financial management, high-quality reporting, and effective governance.

Key responsibilities include:

• Lead and manage the finance team, including performance management, development, and succession planning.
• Oversee budgeting, forecasting, and financial planning processes, ensuring alignment with the School’s strategic priorities.
• Produce timely, insightful management information with clear narrative to support decision-making.
• Lead the preparation of statutory returns and annual accounts, ensuring compliance with all regulatory and reporting requirements.
• Manage the year-end process and act as the primary contact for external auditors.
• Maintain strong cash flow oversight and prepare accurate cash forecasts.
• Ensure effective financial controls, policies, and procedures are in place and continuously improved.
• Oversee the financial systems environment, ensuring it remains fit for purpose and fully utilised.
• Support and guide budget holders, promoting financial accountability across the School.
• Deputise for the Bursar on financial matters as required.

Candidate Profile

We are seeking a proactive, collaborative, and technically strong finance professional who can operate both strategically and hands-on.

Essential experience and attributes:

• A recognised professional accountancy qualification (ACA, ACCA, CIMA or equivalent).
• Proven experience in a senior finance leadership or management role.
• Strong track record of budgeting, forecasting, and financial reporting.
• Experience working with Boards, Governors, or senior stakeholders.
• Excellent understanding of financial controls, compliance, and best practice.
• Demonstrated ability to lead and develop teams effectively.
• Strong communication skills with the ability to present complex financial information clearly.

Desirable:

• Experience within education, charity, or not-for-profit environments.

Why Join Ibstock Place School?

• Opportunity to play a pivotal role in a respected and well-established independent school.
• Broad and varied remit with genuine influence across the organisation.
• Collaborative leadership team and strong organisational values.
• Chance to contribute to the continued development of facilities, services, and financial strategy.

Location & Working Pattern

The role is based on site at the School in Roehampton, South West London, with on-site presence expected to support close collaboration with stakeholders.

About Symphony Collective

Symphony Collective exists to build platforms and create spaces that help young people find and thrive in their purpose, using Arts, Education and Advocacy as tools.

What began as a vision has grown into a thriving ecosystem including music education, academic support programmes, wellbeing and social justice initiatives, live events, podcasts, short films and community convenings. As our work expands, so does the need for strong delivery and operational leadership.

The Role

We are seeking an experienced Head of Programmes to co-lead Symphony Collective alongside the Founder & CEO.

This is a senior, hands-on leadership role for an operational and delivery partner who will:

• Develop and implement our cross-pillar delivery strategy
• Embed strong operational systems across all programmes
• Oversee delivery staff, freelancers and contractors
• Ensure safeguarding, compliance and quality assurance standards are consistently met
• Translate vision into structured, scalable execution

While the CEO focuses on vision, partnerships, fundraising and storytelling, you will ensure that Symphony’s programmes run with clarity, discipline and operational excellence.

This role combines programme leadership with embedded operational oversight — it is as much about systems and structure as it is about delivery.

Key Responsibilities

Programme Strategy & Delivery

• Develop and implement Symphony’s cross-pillar programme strategy
• Oversee delivery across Arts, Academics and Advocacy
• Translate organisational vision into clear plans, timelines and execution
• Ensure quality assurance metrics and impact frameworks are embedded

Operations & Systems

• Design and implement operational systems and workflows across programmes
• Improve internal coordination, reporting and accountability
• Embed automation, tools and processes that support scale and efficiency
• Oversee safeguarding protocols and compliance processes

People Leadership

• Line manage programme leads, freelancers and volunteers
• Build an inclusive, high-performing delivery culture
• Support recruitment, onboarding and performance development

Governance & Risk

• Maintain operational integrity and risk awareness
• Ensure safeguarding standards are embedded across all delivery
• Support trustee reporting in relation to programme performance and compliance

Symphony Studios

• Oversee the day-to-day programme delivery within Symphony Studios
• Ensure the space functions effectively as a hub for education, creativity and community life
• Align studio operations with wider programme growth

Programme Areas

Arts — music school (choirs, live instrument tuition, production), podcasts, short films and live events

Academics — exam support (GCSE extra tuition), mentoring, soft skills and wider learning programmes

Advocacy — wellbeing and health campaigns, social justice convenings and community work (including our flagship event, TRIBE: Festival of Hope)

About You

You may come from the charity, social enterprise, education, arts or community sector and will bring:

• Senior programme or operational leadership experience
• Strong organisational and people management capability
• Experience building systems and structures in growing organisations
• A collaborative, values-driven leadership style
• Deep alignment with Symphony Collective’s mission and communities

Above all, we are looking for someone who wants to build something brave and meaningful, and who understands what it takes to expand opportunity, support social mobility and create inclusive spaces where young people from marginalised communities can belong, grow and imagine a bigger future.