Head of Stewardship and Supporter-led Fundraising
Salary: £52,890.00 per annum
Location: Hybrid working – Norwich or Cambridge
Hours: 37.5 hours per week
Contract: Permanent
About East Anglian Air Ambulance
We are East Anglian Air Ambulance. A charity providing lifesaving critical care every day of the year across Bedfordshire, Cambridgeshire, Norfolk and Suffolk. Whether by air or road, we bring hospital-level care to the most seriously ill and injured, probably on the worst day of their lives.
From blood transfusions and pain relief to anaesthesia and emergency surgery, our doctors and paramedics give patients the best chance of survival and recovery. And it doesn’t stop there. We also offer vital aftercare, train people in lifesaving skills, and carry out clinical research to keep improving care.
We’re fuelled entirely by donations, without any regular government funding, so our supporters and their fundraising powers every single mission.
About the role
You will be playing a pivotal role in the senior leadership of the fundraising directorate, working alongside the Head of Relationship Fundraising and Partnerships. You will help to shape the ambitious future for fundraising at East Anglian Air Ambulance, delivering the Future Proofed Giving strategy, growing income, and developing a brilliant team of fundraisers, stewardship specialists and engagement experts.
Key responsibilities include:
Building a brand-new engagement, stewardship, retention and development function for the fundraising directorate including; building the team, embedding the function across the fundraising and wider teams; This function will be the beating heart of the fundraising team and ensure we can deliver our ambitious strategy.
You will specifically lead on the strategic direction of key income streams including; community fundraising, events, individual giving, prize led fundraising (lottery), in memory fundraising, gift aid and gifts in wills.
You will lead and develop, a great team who are delivering exceptional stewardship activity to retain supporters for longer and targeted marketing activity, uplift and conversion campaigns and giving the supporter a great experience.
You and the team will be planning and implementing new product, activity, events testing – from development through to implementation. Stewardship journey mapping, development, implementation and monitoring for all income streams in your remit and providing stewardship support to other fundraising functions.
You’ll bring:
Significant experience of developing successful fundraising strategies and leading and developing fundraising departments, and teams.
You will have an excellent understanding of the different fundraising disciplines you will be responsible for and one or two you might even be an expert in.
You will have been using data and insights to inform plans and activity and recent experience of using marketing techniques and channels, ideally in a fundraising setting, to engage with specific audiences.
Giving supporters a great experience will drive you and being a fan of yellow and helicopters will probably be essential.
Closing Date: 23rd September 2026 (9am)
Interview Date: 30th September 2026 (to be held in person at Helimed House, Norwich)
This role will be worked a minimum of 3 days a week from our Norwich or Cambridge office and up to 2 days a week from home. The exact days worked in the office will be agreed with the successful candidate, but you must live within a commutable distance of Norwich or Cambridge.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
No agencies please.
Registered Charity 
51 - 100
Thank you!
About You
You will be an experienced insight, evaluation or research practitioner with strong analytical skills and a practical, community-focused approach to generating, analysing and using evidence.
You will be confident working directly with Global Majority communities and colleagues across REN and HHU, developing accessible methods, tools and resources to gather and make sense of qualitative, quantitative and lived-experience evidence. You will understand the importance of building evaluation and learning into community engagement and co-design from the outset.
You will bring professional curiosity, methodological integrity and sound judgement, able to identify patterns, question assumptions and communicate clearly what the evidence does and does not tell us, where evidence is limited and where further investigation is needed.
You will work closely with the Anti-Racism Strategic Lead and Bhip Programme Lead, providing robust analytical and evidence support while retaining professional objectivity and methodological responsibility for the underlying evidence. You will be confident reporting findings accurately, including where evidence is limited, contradictory or uncomfortable for REN, HHU or system partners, and will work collaboratively across the wider Bhip team to ensure evidence and learning are useful, accessible and acted upon.
The Opportunity
This is an opportunity to help build and shape the insight, evaluation and learning approach for an ambitious five-year programme, working across communities, organisations and systems to understand what is changing, what works, for whom, how and under what circumstances.
Bhip has a working Theory of Change and an emerging evaluation framework, logic model, and Global outcomes and data system, which will continue to evolve through learning. You will help operationalise these across the programme, developing and refining the practical methodologies, tools, measures and resources needed to generate and capture community insight, lived experience, programme activity and quantitative data consistently, ethically and meaningfully.
Working alongside the Anti-Racism Strategic Lead and with the Co-design Lead, Community Engagement team and Global Majority communities, you will develop and test culturally grounded, accessible and innovative ways of gathering evidence and understanding change. You will explore creative and participatory approaches that work for different communities, while ensuring the evidence remains robust and useful for analysis and Bhip’s wider evaluation requirements.
As Bhip develops, you will bring different forms of evidence together to identify patterns, test assumptions and evaluate emerging approaches and system-practice tests against Bhip’s Theory of Change, logic model and programme and organisational outcomes. You will provide analytical and evidence support to the Anti-Racism Strategic Lead, while working across the wider REN and HHU Bhip team to ensure evidence informs learning, accountability, programme development and system change.
You will help turn what we learn into accessible evidence, resources and learning for communities, Bhip colleagues, partners and decision-makers, ensuring communities can see how their insight was used, what action followed, what changed, what did not change and why and contributing to learning across Bradford and the National Collective.
The client requests no contact from agencies or media sales.