234 Housing and homelessness jobs

Are you an organised, solution-focused administrator with experience in financial reconciliation?

We are looking for someone to join the St Mungo’s Property Services Team as a Reconciliation  Administrator for a12 month fixed term contract, or secondment for internal candidates.

In the role of Administrator you’ll work as part of a busy team, leading on payment reconciliation, Schedule of Rates (SOR) validation and general repairs and maintenance administration support.   

Key responsibilities include:

• Processing property services related invoices and payments.
• Ensuring accurate contractor reconciliation against works completed, and resolving discrepancies.
• Using relevant IT systems and processes including our Asset Management System.
• Maintaining accurate repairs and financial data, producing reports, and identifying trends, risks, and areas for improvement.
• Providing effective administrative support and compliance, while providing high quality customer service, through shared inboxes and phonelines.  

You will join the team during a period of positive change, as we introduce new systems and processes to enhance our service. In this role you will be part of a team delivering a quality service that makes a real difference to our residents across multiple accommodation services.

Where you’ll be working

You will be required to work flexibly for at least 2 days per week from our Central Office in Farringdon, London. This allows for training, in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations. 

What we’re looking for

If you can demonstrate the following experience and skills, we'd encourage you to apply:

• Experience in financial reconciliation, invoice processing or payment control.
• Working knowledge of Schedule of Rates (SOR) and repairs processes.
• Experience using housing or repairs management systems.
• Strong organisational skills with the ability to manage competing priorities.
• Confident using Microsoft Office and other IT systems to complete administrative tasks.
• Ability to build positive working relationships with colleagues and external partners.
• A customer-focused approach to problem-solving and task prioritisation.

Experience in a housing, homelessness or charity setting is beneficial but not essential. Knowledge of housing options, including semi-independent and supported accommodation, would be an advantage.

We're looking for someone who takes ownership, works collaboratively and cares about making a positive difference to the people we support.

How to apply

Please note, we may close this advert early and recommend early application if you are interested in this post. 

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

When you're ready to apply click the ‘Apply Now’ Button on our website to submit your CV and answer our four application questions online. 

Closing date: 10:00 am on 22 September 2026

Interview and assessments on: October 2026

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Work Place
• Great Pay and Other Benefits

Disrepair Surveyor

The Disrepair Surveyor will provide specialist technical and surveying support across Westminster City Council’s housing stock, with a primary focus on housing disrepair, responsive repairs, building defects, damp and mould, leaks and insurance claims. The role will ensure defects are accurately diagnosed, works are properly specified and cases are resolved within legal and operational timescales, minimising risk and improving outcomes for residents.

The postholder will carry out pre- and post-inspections, investigate building defects and produce technical specifications and CPR35-compliant reports where required. They will manage disrepair cases through to completion, working closely with legal teams, residents and contractors to progress Schedules of Works, Court/Tomlin Orders and remedial works within agreed deadlines.

A key part of the role will be managing damp, condensation, leaks and water ingress, ensuring root causes are identified and appropriate remedial works are completed. The postholder will also identify recurring defects and investment requirements to inform planned and preventative maintenance programmes.

The role will include repairs contract and contractor management, including monitoring WIP, quality and performance, assessing variations, approving expenditure within delegated limits, managing follow-on works and ensuring contractors meet contractual and technical standards.

The postholder will work directly with residents and internal stakeholders, managing complaints, arranging inspections, providing updates and ensuring repairs are fully resolved. They will also support insurance claims by identifying insured works and providing technical information to the insurance and legal teams.

The role requires strong knowledge of housing disrepair, building defects, repairs surveying, contractor management and relevant housing legislation, alongside an understanding of HHSRS, the Housing Disrepair Protocol, Landlord & Tenant legislation, CDM and health & safety requirements.

Core responsibilities

• Manage housing disrepair cases from inspection through to resolution.

• Conduct pre/post inspections, defect diagnosis and technical reporting.

• Produce specifications and CPR35-compliant reports where required.

• Manage damp, condensation, leaks and water ingress cases.

• Oversee contractors, repairs, WIP, variations and quality.

• Support legal disrepair and insurance claims with technical evidence.

• Manage resident complaints and customer communication.

• Identify recurring defects and future investment/PPM requirements.

• Maintain accurate records and use performance data to improve services.

• Ensure works meet contractual, technical, health & safety and legal requirements.

• Manage delegated repair expenditure and deliver value for money.

The key profile: a social housing/property surveyor with strong disrepair experience, capable of inspecting homes, diagnosing defects, specifying remedial works, managing contractors and confidently working alongside legal teams on housing disrepair cases.

Housing Advice Worker

We're looking for a kind, compassionate and resilient Housing Advice Worker to join our Domestic Abuse Social Care Service in Kent.

£27,976.00 per annum, working 40 hours per week on a 1 year FTC.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

• Building supportive, trusting relationships with customers who are currently in refuge to make the transition to permanent accommodation smoother.
• Supporting community customers who have accessed the Sanctuary Scheme to remain in their properties and manage the risks associated with that.
• Supporting key customers to set personalised goals in the form of a move on Support Plan
• Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking.'
• Ensuring customers have full access to any move on welfare support by completing move on paperwork prior to customers move on date.

• Liaising and building partnerships with local charities to support customers with move on items
• Accompany customers to property viewings.
• Helping to set up utilities for move on customers

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement

• Exudes a warm friendly presence and open behaviour
• Prefers working as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement

What you'll bring:

Essential:

NVQ Level 2 or equivalent experience in the social care/charity sector

Desirable:

Full Driving Licence and access to use of vehicle

About us:

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Job Title: Support worker

Location: London Borough of Tower Hamlets

Salary: £30,784.00 per annum 

Hours: Hours: 40 hours per week, including weekends

Contract: Permanent

PRHA is a great place to work – Our award-winning teams work together to improve the lives of our residents and make a real contribution to ending homelessness. As an IIP Gold standard employer, we value our staff and commit to develop their skills and support them in their important work.

We have an exciting opportunity for Support Workers within two of our specialist services. We are looking for self-starters with a passion for sparking change in people’s lives. You will have the necessary skillset to empower people and support residents to achieve their goals.

PRHA hostels guarantee a fast-paced, challenging and dynamic environment where no two days are ever the same. We are seeking motivated and energetic individuals to join our teams and help our residents to change their lives for the better.

We are looking for:

Competencies

• Knowledge, empathy, understanding and proven ability to work creatively and engage homeless people whose alcohol/ drug misuse/ mental health/ complex trauma has had significant effect on their physical and mental health, social and coping skills .
• Ability to assess needs, risks (within a framework of positive risk taking) and develop user led support plans.
• Awareness of and ability to identify and address health and care issues with partners, especially substance misuse, mental health, dementia etc.
• Ability to respond to challenging behaviour in a safe way.
• Ability to develop successful professional relationships, working collaboratively with external and internal partners , sharing expertise and learning from colleagues in health, social care,probation and voluntary sector etc
• Knowledge of and commitment to service user involvement, self empowerment, equalities, diversity andservice improvement
• Basic understanding of the principals of delivering support within a Psychologically Informed Environment (PIE) and commitment to working within this model
• Robust knowledge and practical application of adult safeguarding requirements.
• Knowledge and understanding of Healthand Safety in a hostel setting, including dealing with emergencies and working alone.
• A good listener and communicator at all levels, including people with communication difficulties
• A good standard of literacy, numeracy, computer skills and the ability to write accurate and succinct reports.
• Proven ability both to work within a team and use initiative to problem solve.
• Excellent time management skills
• Willingness and ability to support personal care where the service user is at risk
• Ability to implement policies and procedures,standing orders and financial regulations

What we offer

We offer our staff a generous benefits package, which includes:

• Pension Scheme – We offer a group stakeholder pension scheme with 3% employer's contribution, employee contribution is 5%
• Holidays - Employees receive up to 22 days annual leave plus bank holidays rising with long service
• Medical – we provide a “Cash Back" Scheme for a range of services such as dental, physio, chiropody, health& wellbeing
• Training Programmes – We provide comprehensive training to our employees to enable them to grow in their career and achieve their professional aspirations.
• Season Ticket Loans – We offer interest-free season ticket loans after successful probation
• Life Assurance - Upon death whilst in service, a Death in Service payment may be made according to the scheme rules. The payment covers 3 times of the employee’s annual salary.

How to apply

Please read the full Job Description & Person Specification which can be found on our website. To apply, please send your CV and Supporting Statement outlining your interest in working for PRHA and explaining how you meet the criteria set out in the Job Description & Person Specification. Please send your CV and Supporting Statement by clicking the Apply Now button. Furthermore, applications with no attached personal statement explaining how you meet the job description will not be considered.

It is required for this post that the successful candidates will have to complete an enhanced DBS disclosure check.

Salary: £28,160 per annum (FTE)
Contract: Permanent
Hours: 22.5 hours per week

Location: Harrogate, North Yorkshire (On-site)

Join Our Team

Are you an organised, professional, and compassionate administrator looking to make a real difference in your community?

At Harrogate Homeless Project, we provide people experiencing homelessness with a safe place to stay and the support they need to rebuild their lives. Our values of Hope, Empowerment and Teamwork guide everything we do, and we’re looking for an Administration Officer who shares our commitment to supporting vulnerable people.

This is an exciting opportunity to join a dedicated charity and play a vital role in ensuring our services run efficiently, helping our frontline teams focus on delivering life-changing support.

About the Role

As our Administration Officer, you will provide efficient and reliable administrative and secretarial support across our offices, hostel, and support services. You will be the first point of contact for email enquiries and will help ensure our systems, records, and office procedures operate smoothly and effectively.

This varied role would suit someone who enjoys working in a busy environment, can manage competing priorities, and takes pride in maintaining excellent administrative standards.

Key Responsibilities

Office Administration

• Act as the first point of contact for email enquiries, directing communications appropriately.
• Manage incoming and outgoing post, deliveries, and general correspondence.
• Coordinate office supplies and stationery orders.
• Liaise with IT providers and other service contractors as required.
• Help maintain a welcoming and efficient office environment.

Data and Records Management

• Maintain accurate digital and paper filing systems in line with GDPR requirements.
• Support the upkeep of client databases and HR records.
• Assist with data entry, routine statistics, and management reports.
• Support fundraising administration, including maintaining donation records.

Meeting and Event Support

• Coordinate internal and external meetings.
• Prepare agendas, book venues, organise equipment, and take meeting notes where required.
• Assist with administrative support for fundraising and community awareness events.

Compliance and Executive Support

• Provide secretarial support to the Chief Executive.
• Assist with health and safety record keeping.
• Maintain confidentiality and uphold safeguarding procedures and organisational policies at all times.

About You

We’re looking for someone who is highly organised, approachable, and able to work effectively as part of a supportive team.

Why Work for Harrogate Homeless Project?

By joining HHP, you’ll become part of a passionate and dedicated team making a tangible difference to the lives of people experiencing homelessness. Every day brings new opportunities to contribute to meaningful change within our community.

If you’re an organised administrator with a passion for helping others, we’d love to hear from you.

Benefits Include

• Opportunities for professional development and training.
• 33 days annual leave (including bank holidays) plus birthday leave.
• Healthcare package.
• Travel benefits.
• Workplace pension scheme.
• The opportunity to make a real difference in the lives of women experiencing homelessness.

How to Apply

Please send your CV and a brief covering letter to Richard Cooper or call for an informal conversation about the role.

Closing Date: 4 October 2026

We will assess applications as they are received and interview suitable candidates on a rolling basis. Therefore, we reserve the right to close this vacancy earlier than the stated closing date if a suitable candidate is appointed. Early applications are encouraged.

Harrogate Homeless Project is committed to safeguarding and promoting the welfare of vulnerable adults and expects all staff and volunteers to share this commitment.

About You

You are a reliable, compassionate and calm individual who is committed to supporting vulnerable people. You are able to work independently during night shifts while remaining a supportive member of the wider team.

You communicate well, build positive relationships with residents and colleagues, and handle challenging situations in a professional and respectful manner. You are organised, attentive to detail and comfortable completing records, handovers and routine checks.

Most importantly, you are motivated to create a safe, welcoming environment and to support residents in developing confidence and independent living skills.

Main Purpose Of The Job:

This role is responsible for delivering a safe and supportive service to all residents living at O’Hanlon House during the night. The post holder needs to work alongside the day and night teams to ensure the effective delivery of high quality care, support and housing management according to Homeless Oxfordshire Policies and Procedures.

Main Areas Of Responsibility:

• Ensure the effective delivery of high quality care, support and housing management according to Homeless Oxfordshire policies and procedures.
• To be a supportive and effective part of the team working as part of a rota including nights and weekends. Maintain positive relationships with clients, relatives, carers, professionals, commissioners, contractors and the local community.
• Maintain a safe, clean and welcoming environment.
• To support and encourage clients to care for themselves and develop independent living skills.
• To assess and manage risk for individuals and in the service, making use of emergency services as required.
• Report any safeguarding concerns without delay in line with the charity’s policies and procedures.
• Comply with the charity’s health and safety standards.
• Manage challenging situations in line with procedures and to ensure the safety of yourself and others.
• Actively ensure security of the building through regular checks and monitoring of CCTV system.
• To carry out designated cleaning and laundry duties (and any other housekeeping tasks).
• To participate in handovers at the beginning and end of shifts, ensuring that information is properly recorded and passed on where appropriate and relevant and in a timely fashion.
• Ensure that IT systems are updated as required and concise record keeping is completed promptly.
• Ensure clients are aware of and support them to maximise their opportunity to be involved in Client Participation.
• To participate in the induction of and support new team members.
• To undertake any other duties that can be reasonably required to meet the operational needs of Homeless Oxfordshire.
• To undertake such other duties, training and/or hours of work as may be reasonably required, and which are consistent with the general level of responsibility of this position.
• To ensure that Homeless Oxfordshire’s Equal Opportunities Policies are complied promoted in carrying out duties of the post.

About Us:

We are an open door for people experiencing homelessness whose lives have been shaped by trauma and disadvantage; providing safety, stability and support when it is needed most. We deliver this support across Oxfordshire by providing a range of accommodation with access to high quality support, offering a safe and welcoming space for people to take control of their own lives. We are an accredited Oxford Living Wage employer, and benefits to the role include: annual leave starting at 26 days (excluding bank holidays), flexible working, enhanced benefits with qualifying service, retail discounts with our Homeless Oxfordshire Benefits Hub, and life assurance up to four times your salary and a £250 bonus if you successfully refer a someone as a new colleague through our Employee Referral Scheme as a thanks from us!

Safeguarding Statement:

Homeless Oxfordshire is committed to safeguarding and promoting the welfare of all adults, children and young people who are at risk of harm and that come into contact with our services. We believe that all adults, children and young people have an equal right to protection from abuse, regardless of their age, race, religion, ability, gender, language, background or sexual identity and consider the wellbeing of the vulnerable adult, child or young person is paramount. As a result, we have a robust safeguarding policy to ensure everyone is treated fairly and a whistleblowing policy to enable people raise any concerns confidentially. We expect everyone (staff, trustees, associates, volunteers and anyone working on behalf of the Company) to share this commitment and read, understand and adhere to this policy and related procedures.

Equal Opportunities:

We employ people on the basis of their abilities. We strive to attract and develop talent that is representative of our clients and all sections of the society, and do not discriminate based on of age, faith, disability, race, gender, sexuality and socio-economic, regional or cultural background. If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.

Open To: People wanting to work weekends. This role is a shift and rota'd role that includes weekends, bank holidays, early and late days.

What’s Next: Have a look at the job description to find out more about the role and apply on our website. Please be aware that this role is subject to an enhanced DBS disclosure check and will be undertaken for the successful candidate.

We reserve the right to close this advert early if we identify a suitable candidate before the advertised closing date.

Permanent, Full Time (37 hours per week)

Are you passionate about improving people’s lives? At GCH we Adapt, we Inspire, we Own it and we Care. We live by our values and are dedicated to delivering on our commitment to customers. If that sounds like you, why not join us?

We're seeking a Specialist Support Worker to join our Young People's Service at Hewmar House, supporting young people with complex needs within supported accommodation. This is a rewarding opportunity to help young people build confidence, develop essential life skills, overcome barriers, and successfully transition towards independent living.

As a senior member of the team, you'll provide guidance and support to colleagues, coordinate shift activities, and deliver person-centred support that enables young people to thrive.

What you'll be doing...

· Developing and delivering individual support plans focused on independence and achieving positive outcomes.

· Supporting young people with housing, wellbeing, life skills and tenancy sustainment.

· Working collaboratively with colleagues, statutory services and partner agencies.

· Identifying and responding to safeguarding concerns, risk factors and wellbeing needs.

· Encouraging positive engagement, behaviour change and participation in support services.

· Maintaining accurate records, case notes and outcome monitoring information.

We'd like you to have...

Qualifications

· Level 3 NVQ in Health and Social Care (Children and Young People), or an equivalent qualification.

· Level 4 Certificate in Working with Children, Individuals and Families, or an equivalent qualification.

· Certificate in Counselling, or another relevant counselling qualification.

· Alternatively, substantial professional experience working in a similar role/environment

Skills & Experience

· Experience supporting young people, vulnerable individuals or those experiencing homelessness and complex needs.

· A good understanding of homelessness, supported housing and the challenges faced by young people.

· Knowledge of safeguarding, risk management and trauma-informed approaches.

· Strong communication and interpersonal skills to build trust and positive relationships with young people and partners.

· Excellent organisational, problem-solving and case management skills.

· The ability to work collaboratively with internal teams and external partners.

· Able to work effectively both as part of a team and lone-working, demonstrating resilience, adaptability and professionalism in demanding and emotionally complex environments.

This role delivers intensive, trauma-informed support to young people with complex needs, helping them build resilience, improve wellbeing and move towards independence. No personal care duties are required, and the role is not based within a care home or residential care environment.

Hewmar House

Based at Hewmar House, a 24/7 supported accommodation service for young people who have experienced homelessness and may have complex support needs, including trauma, vulnerability, and tenancy-related challenges.

The role operates on a 3-week rota, including a mix of early shifts (7:45am to 3:45pm) and late shifts (2:00pm to 10:00pm), with no night shifts required.

You will be required to work every other weekend and participate in a 1-in-7 on-call rota. On-call duties involve providing telephone support to colleagues when needed, with an additional £30 payment per call received.

Due to shift start and finish times, applicants must be able to travel to and from Hewmar House reliably.

Closing Date: 9th October 2026

GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

Please note: Gloucestershire City Homes is unable to provide visa sponsorship for this role. Applicants must have a valid and unrestricted right to work in the UK.

GCH is committed to equal opportunities. We actively encourage applications from all sections of our community, particularly those with lived experience of our work.

We celebrate the diverse nature of our customers and colleagues, striving to develop diverse teams where everyone can be their authentic self through an inclusive, family friendly, flexible and fun culture.

At GCH, we Adapt, we Inspire, we Own it and we Care. We live by our values and are dedicated to delivering on our commitment to customers #BeTheDifference. If that sounds like you, we’d be delighted to hear from you!

REPORTING TO: Head of Services

RESPONSIBLE FOR: Team Leaders and other service-based roles as required

PURPOSE OF POSITION

The Service Manager will have overall responsibility for the operational leadership, quality, performance and contract delivery of both the LB Newham Core and the Intensive Support Accommodation contracts. The role will ensure a joined-up support pathway for residents with low, medium, high and complex support needs, promoting safety, stabilisation, independence, move-on and long-term tenancy sustainment.

The post-holder will lead staff teams to deliver high-quality, trauma-informed, strengths-based and person-centred support for vulnerable single homeless adults, including residents with multiple disadvantage, high levels of risk and complex support needs.

The role will set, monitor and embed clear resettlement and support standards, ensuring residents receive consistent assessment, support planning, risk management, move-on preparation and tenancy sustainment support.

The role will be accountable for safeguarding, housing management, performance reporting, quality assurance, partnership working, commissioner confidence and continuous service improvement.

What makes this role different

• Lead the full move-on journey, from pre-tenancy preparation to sustaining community accommodation, ensuring residents receive timely, effective support.

• Combine trauma informed support, tenancy sustainment, homelessness prevention, partnership working and values-led leadership to help residents build independence.

• Work with Resident Services, Intensive Housing Management team. landlords, commissioners and agencies to prevent repeat homelessness and improve outcomes.

• Lead with purpose, strengthen practice and model a learning culture rooted in Growth, Inclusion, Collaboration and Compassion.

The role will require participation in the on-call rota and occasional evening and weekend work in line with service needs.

RESPONSIBILITIES & ACCOUNTABILITIES

Key Responsibilities

• Lead the delivery supported accommodation contracts in line with commissioner expectations, contract requirements, organisational policies and agreed performance standards.

• Provide clear management oversight of service quality, safety, safeguarding, risk, incidents, complex cases and escalation.

• Ensure residents receive effective assessments, risk management, support planning, move-on planning and outcome-focused reviews.

• Set and maintain clear resettlement standards across the service, ensuring residents are supported to develop independent living skills, secure appropriate move-on options and sustain accommodation after leaving the service.

• Ensure support standards are consistently applied, including timely assessments, person-centred support plans, regular key work, outcome-focused reviews, accurate case recording and clear escalation of risk or non-engagement.

• Promote trauma-informed, strengths-based and psychologically informed practice across the service.

• Work closely with the Intensive Housing Management team to oversee housing-related support, including referrals, placements, rent accounts, Housing Benefit claims, arrears prevention, voids, licence or tenancy obligations, move-on and tenancy sustainment.

• Ensure the intensive supported accommodation service provides safe, responsive and proportionate support for residents with complex needs and high levels of risk.

• Monitor performance against contract indicators, including outcomes, safeguarding, engagement, rent accounts, move-on, tenancy sustainment, voids and resident feedback.

• Prepare accurate reports, evidence and performance commentary for commissioner monitoring, audits, inspections and service reviews.

• Lead, develop and support staff to work as one team while maintaining service-specific boundaries, contractual standards, professional accountability and Your Place values.

• Maintain effective staffing arrangements, including cover for key working, weekend, out-of-hours and intensive provision requirements.

• Build strong partnerships with commissioners, Adult Social Care, health services, substance misuse services, criminal justice partners, housing providers and community agencies.

• Use service data, resident feedback and quality assurance activity to drive improvement, demonstrate impact and evidence value for money.

• Work closely with the Quality Assurance Manager and Impact Manager to use performance data, quality assurance findings, resident feedback and outcome measures to identify trends, strengthen practice and drive continuous service improvement.

• Work flexibly to respond to urgent operational issues, safeguarding concerns, incidents, commissioner requests and service pressures.

• Embed person-centred practice and meaningful co-production with residents, ensuring services are shaped by lived experience and aligned with Your Place values of Growth, Inclusion, Collaboration and Compassion

PERSON SPECIFICATION

The successful candidate will bring the experience, knowledge, leadership skills and values needed to manage high-quality supported accommodation services and contribute effectively to the wider Your Place team.

Essential Criteria

• Experience managing or supervising staff in supported housing, homelessness, social care, community support or a similar setting.

• Ability to lead change, improve practice and support staff through service development.

• Experience supporting vulnerable homeless adults, rough sleepers or people facing multiple disadvantage.

• Strong understanding of risk, safeguarding, trauma, mental health, substance misuse, tenancy sustainment and move-on barriers.

• Experience leading services that manage challenging behaviour, anti-social behaviour, safeguarding concerns, tenancy breaches, arrears or complex risk.

• Experience of contract management, performance monitoring, quality assurance, reporting and service improvement.

• Good understanding of housing management, including arrears, voids, tenancy or licence breaches, maintenance, health and safety, and property-related risk.

• Ability to analyse performance information, identify risks and trends, produce clear reports and use data to drive improvement.

• Experience building constructive relationships with commissioners, statutory services, voluntary sector partners and internal stakeholders.

• Knowledge of person-centred, strengths-based, trauma-informed and psychologically informed support.

• Knowledge of safeguarding adults, mental capacity, confidentiality, professional boundaries, data protection, equality and diversity, and complaints handling.

• Excellent written and verbal communication skills, including clear reports, briefings and monitoring returns.

• Commitment to resident involvement, co-production, equality, diversity, inclusion and anti-discriminatory practice.

Desirable Criteria

• Experience managing commissioned homelessness or supported accommodation contract.

• Experience working within or alongside London local authority homelessness pathways.

• Experience of managing voids, referrals, move-ins, move-outs and partnership-based accommodation arrangements.

• Experience of using Home Star, In-Form, Pyramid or equivalent systems to monitor support, tenancy sustainment, risk, outcomes and case recording.

• Experience preparing for audits, inspections, commissioner reviews or contract monitoring meetings.

• Experience leading services through mobilisation, remodelling, restructure or improvement planning.

Aptitude and Behaviours

confidently use performance data, resident feedback and quality assurance learning to improve outcomes and value for money.

Provides values-led leadership and communicates clearly with staff, residents, commissioners and partners.

Use written, numerical and performance information to make sound, accountable and compliant decisions.

Involving and Including Embeds resident involvement and promotes dignity, choice, equality, inclusion and cultural competence.

Build and develop a high-performing team through clear direction, supervision, support and accountability.

Appointment is subject to an enhanced DBS check, satisfactory references and the right to work in the UK

Spitalfields Crypt Trust (SCT) is an East London charity supporting people affected by homelessness and addiction to rebuild their lives. We are looking for an experienced and inspiring Recovery Community & Therapeutic Service Manager to lead the development, delivery and continuous improvement of our Recovery Community and Therapeutic Service.

This is a part-time role working 28 hours per week and is fully onsite at our Shoreditch hub. There is some flexibility around how the hours are worked across the week, although ideally Friday will be included as a working day.

This is a key leadership role bringing together therapeutic support, aftercare, peer-led activity, volunteering, training and community engagement to create an integrated recovery journey. You will ensure that people accessing SCT's services have opportunities to strengthen their recovery capital, build supportive networks and progress towards greater independence and wellbeing.

Working closely with our Director of Services and colleagues across SCT, you will:

• Lead the ongoing development of SCT's Recovery Community and therapeutic offer.
• Oversee recovery-focused programmes, therapeutic interventions, aftercare and peer-led activities.
• Create meaningful opportunities for people with lived experience to shape services, volunteer, mentor and support others.
• Lead and develop staff, volunteers, peer mentors and facilitators, fostering a positive and inclusive culture.
• Build strong partnerships with commissioners, funders, treatment providers, housing and mental health services and other community organisations.
• Oversee service quality, budgets, monitoring and evaluation, ensuring services are safe, effective and demonstrate positive outcomes.
• Develop pathways into volunteering, employment, education and wider community engagement.

About you

We are looking for someone with significant experience of leading services within recovery, social care, community development, housing, health or a related field. You will have a strong understanding of addiction recovery and the challenges experienced by people affected by homelessness and multiple disadvantage.

You will be a confident and collaborative leader with experience of managing people, developing programmes, building partnerships and delivering measurable outcomes. You'll also bring strong organisational and communication skills, sound judgement and a genuine commitment to person-centred, trauma-informed and recovery-focused practice.

Above all, we're looking for someone who can inspire others, develop strong services and help create an environment in which people in recovery are active participants in their own community.

Location: SCT's Shoreditch hub, London E1
Hours: 28 hours per week, onsite, ideally including Friday as a working day

Please see the attached Job Description for full details of the role, responsibilities and criteria.

A collaborative and tenant focused Housing provider in London is looking to take on a Rent Recovery Officer in their welcoming team environment.  They believe in affordable, good quality houses and are committed to making a difference to their customers and communities in the local area.

They are looking to bring someone in for a minimum of 6 months with the high likelihood it is extended further.  The candidate will manage their patch of properties and are responsible for maximising rental income whilst providing great customer support.

Responsibilities:

• Lead on rent accounts and be the point of contact for tenants for queries
• Maximise income recovery through intervention
• Follow landlord approved escalation processes and procedures
• Hit personal and team KPI’s and help with the take-up of Universal Credit

Requirements:

• Knowledge of income management and relevant housing legislation
• Understanding of welfare benefits and use of financial records and IT systems
• Strong customer service and working well in a team environment
• Ability to communicate effectively with both internal and external stakeholders

If you are looking for your next role and are experienced in Rental Income Recovery, please apply ASAP.

Fire Safety Coordinator

B&D Reside | £30,000-£45,000 | Hybrid - Barking / Sites / Home | Contract with potential to become permanent

Goodman Masson are delighted to be supporting B&D Reside with the appointment of a Fire Safety Coordinator.

This is an exciting opportunity for a highly organised and detail-focused professional to join B&D Reside's Fire Safety Team and play a key role in supporting the delivery of fire safety and compliance programmes across the organisation's housing portfolio.

Reporting to the Fire Safety Manager, you will be responsible for coordinating programmes of work, monitoring remedial actions, maintaining accurate compliance records and supporting the team to ensure fire safety requirements are delivered effectively and within agreed timescales.

This is a particularly good opportunity for someone looking to develop their career within fire safety, building safety, compliance or property management within a social housing environment.

The Opportunity

As Fire Safety Coordinator, you will act as a key link between the Fire Safety Team, Fire Safety Assessors, Building Safety, Compliance, Repairs, Asset Management, Housing Management, contractors and external stakeholders.

You will help ensure that fire risk assessments, inspections, remedial works and associated actions are properly coordinated, recorded and monitored.

The role combines programme coordination, compliance monitoring, data management, stakeholder engagement and administrative support, making it an important position in ensuring B&D Reside's fire safety obligations are consistently met.

Key Responsibilities

• Coordinate and monitor B&D Reside's fire safety programme of work, ensuring assessments, reviews and actions are completed and tracked.
• Maintain accurate fire safety records, compliance information and reporting dashboards.
• Monitor performance against fire safety programmes and escalate overdue or high-risk actions.
• Support the quality assurance of Fire Risk Assessments and associated documentation.
• Work closely with Fire Safety Surveyors to coordinate the delivery of fire safety works and services.
• Support the development and implementation of plans for high-risk buildings, including interim measures where required.
• Liaise with Building Safety, Housing Management, Compliance, Repairs, Estates, Communications and Asset Management teams.
• Coordinate with external stakeholders including contractors, assessors, the Council and Fire & Rescue Service.
• Support audits, inspections and regulatory reporting through effective record keeping and compliance monitoring.
• Provide administrative support to the Fire Safety Team, including preparing reports and correspondence and coordinating meetings.
• Support the delivery of resident engagement strategies, particularly across higher-risk buildings.
• Carry out fire safety inspections and support the management and tracking of identified risks and remedial recommendations.
• Assist with incident management and responses to fire and building safety incidents or compliance failures.
• Support fire and building safety training and awareness sessions for residents and building users.
• Keep up to date with changes in fire safety, building safety legislation and industry best practice.
• Identify opportunities to improve processes, reporting and the overall effectiveness of fire safety management.

About You

We are looking for someone with experience in fire safety, building safety, health & safety, property management or a related environment.

You will ideally have:

• Experience working within building safety, fire safety, health & safety, compliance or property management.
• Knowledge of relevant fire and building safety legislation, including the Fire Safety Act 2021 and Building Safety Act 2022.
• Experience supporting risk assessments, audits and compliance checks.
• Strong organisational and programme coordination skills.
• Excellent attention to detail and the ability to maintain accurate records.
• Strong written and verbal communication skills.
• Experience producing

We are looking for someone to contribute effectively to governing the organisation. You will have skills and experience in at least one of the following areas; housing development, property maintenance, strategic asset management or finance / treasury. Preferably, you will also have experience in the social housing sector.

About Hastoe

 Hastoe was established over 60 years ago and now manages more than 7,500 rented, shared ownership and leasehold homes, mainly located across the south of England from Devon to Norfolk. Since 1987 we have focused on being a leading rural housing specialist, helping to sustain rural areas by working in partnership with communities to deliver high-quality, affordable housing developments for local people. However, we still have properties in urban areas that remain important to us.

Our Business Strategy is focused on ensuring our homes are safe, that we deliver on our customer needs, and that we are sustainable as an organisation.

The role

As a Board Member you will be responsible for:

· Helping to set our strategic direction.

· Overseeing our financial and operational performance.

· Supporting effective governance and risk management.

· Ensuring regulatory compliance and customer focus.

· Acting as an ambassador and representing Hastoe.

The role is expected to require a time commitment of around 15 days a year, including an overnight stay to attend an away day. Our meetings are held during the day and generally in London. There may be occasional travel required to other locations, e.g for a scheme opening.

How to apply

Please submit your CV together with a covering letter which sets out your interest and related experience.

Please also include the names of two referees. Referees will not be approached until the final stages and not without your prior permission.

The closing date for applications is midnight on 20 September 2026.

Empower people. Build confidence. Change lives.

Salary: £28,804 per annum
Contract: Fixed-term, 30 months
Hours: Full Time – 37.5hrs per week

Harrogate Homeless Project is seeking a compassionate, motivated and resilient Life Skills Coach to join our dedicated support team.

Every day, we help people experiencing homelessness take positive steps towards a brighter future. As a Life Skills Coach, you will play a key role in helping individuals develop the practical skills, confidence and resilience needed to live independently and maintain a stable home.

This is an exciting opportunity to make a genuine difference in people’s lives, supporting individuals as they move from homelessness towards greater independence, wellbeing and long-term stability.

About Harrogate Homeless Project

Harrogate Homeless Project provides people experiencing homelessness with a safe place to stay and the support they need to build confidence, develop independence and move forward with their lives.

Everything we do is guided by our values of Hope, Empowerment and Teamwork, and we are looking for someone who shares our commitment to helping people achieve lasting positive change.

About the Role

Working directly with people accessing our services, you will provide tailored one-to-one support and deliver engaging group workshops that help individuals gain essential life skills.

You will support people to improve their financial wellbeing, maintain their health and wellbeing, prepare for independent living and develop the confidence required to sustain successful tenancies. You will also continue to provide support to individuals after they leave HHP accommodation, helping them maintain their homes and avoid returning to homelessness.

No two days will be the same, but every day will offer the opportunity to help someone move closer to achieving their goals.

Key Responsibilities

One-to-One Coaching and Support

• Conduct assessments to identify clients’ strengths, aspirations and barriers to independence.
• Develop personalised action plans alongside service users and support staff.
• Provide practical guidance around budgeting, debt management, benefits, cooking and healthy living.
• Support clients to understand tenancy rights and responsibilities.
• Help individuals prepare for independent living and maintain successful tenancies after moving on from HHP accommodation.
• Build positive, supportive relationships that encourage confidence, resilience and personal growth.

Group Workshops and Activities

• Design and deliver engaging workshops covering life skills, literacy, digital skills, communication and emotional wellbeing.
• Support service users to develop practical financial skills, including budgeting, saving and accessing appropriate benefits.
• Work alongside colleagues to organise activities that promote physical health, mental wellbeing and social inclusion.
• Encourage and support clients to maintain a clean, safe and healthy living environment.

Partnership Working and Administration

• Maintain accurate and confidential records of support provided and progress achieved.
• Work collaboratively with HHP colleagues and external agencies to deliver holistic support.
• Signpost clients to specialist services including mental health support, addiction recovery services, housing providers, training and education opportunities.
• Contribute to a positive, supportive and person-centred culture across the organisation.

About You

We are looking for someone who is passionate about helping people overcome challenges and build better futures.

Why Join HHP?

At Harrogate Homeless Project, you’ll become part of a supportive team dedicated to helping people rebuild their lives. This role offers the opportunity to make a lasting impact, develop meaningful relationships with service users and contribute to an organisation that is transforming lives across our community.

If you are passionate about empowering people, promoting independence and creating positive change, we’d love to hear from you.

Benefits Include

• Opportunities for professional development and training.
• 33 days annual leave (including bank holidays) plus birthday leave.
• Healthcare package.
• Travel benefits.
• Workplace pension scheme.
• The opportunity to make a real difference in the lives of women experiencing homelessness.

How to Apply

Please send your CV and a brief covering letter to Iain McLeod or call for an informal conversation about the role.

Closing Date: 4 October 2026

We will assess applications as they are received and interview suitable candidates on a rolling basis. Therefore, we reserve the right to close this vacancy earlier than the stated closing date if a suitable candidate is appointed. Early applications are encouraged.

Harrogate Homeless Project is committed to safeguarding and promoting the welfare of vulnerable adults and expects all staff and volunteers to share this commitment.

Terms and Conditions

Job title: Co-production Coordinator

Reports to: Head of Practice

Direct reports: Peer Mentors and Women across WIP’s Lived Experience Groups  

Start date: TBC 

Salary: Actual salary £21,541.20 per annum FTE £35,902 per annum (inclusive of £3,990 Southeast weighting) 

Working hours: Part time – 21 hours per week  

Contract: Fixed term until 30 March 2029 (with the possibility of extension, subject to funding) 

Location: Across Lambeth and Hybrid

Job Purpose

To work alongside women with experience of the criminal justice system, homelessness and housing insecurity, supporting them to have a meaningful say in how Women in Prison’s housing programme is designed and delivered.

You will create safe, supportive opportunities for women to get involved, develop peer mentoring and training, and help ensure that what we learn from women’s experiences is used to improve services and influence wider change across Lambeth.

Key Responsibility Areas

1. Support women to have a meaningful say in the housing programme and how it develops

2. Support women to use their lived experience, develop their skills and take part in peer mentoring and other opportunities

3. Help make sure that what we learn from women’s experiences is used to improve services and influence wider change

4. Work with women to develop and deliver accessible training and resources on housing rights and maintaining a tenancy

Please download recruitment pack for the full job description