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Age UK Westminster is seeking a Digital Inclusion Lead Coordinator to work with the Wellbeing Services Manager on the delivery of its Digital Inclusion service, supporting older people and those experiencing social isolation to develop the confidence, skills and access needed to participate fully in the digital world. The service supports vulnerable older adults, including people living with dementia, through one-to-one coaching, group sessions, equipment loans, and community-based support.

The postholder will work closely with team colleagues, coordinating service delivery across Westminster, ensuring high-quality, person-centred support for clients, while overseeing volunteers who contribute to the project. The role will involve working closely with internal teams, external partners, and commissioners to ensure the service achieves its outcomes and demonstrates impact through effective monitoring and reporting.

Main Responsibilities

As a Digital Inclusion Coordinator, your role will be to:

• Manage a caseload of clients, including people living with dementia and complex needs.

• Deliver one-to-one digital coaching and support.

• Facilitate digital inclusion group sessions.

• Provide device setup, troubleshooting and digital skills training.

• Coordinate referrals to internal and external services.

• Recruit, induct, train, support and supervise volunteers contributing to the project.

• Coordinate volunteer assignments and monitor volunteer performance and wellbeing.

• Ensure volunteers comply with safeguarding, confidentiality and organisational policies.

• Maintain accurate client and volunteer records.

• Produce quarterly monitoring and impact reports for Commissioners and internal management use.

• Monitor service outcomes, analyse performance data and identify improvements.

• Attend relevant stakeholder, partner and project meetings.

• Develop positive relationships with commissioners, partners and community organisations.

• Ensure compliance with organisational policies and procedures.

Service Delivery

· Manage and maintain a caseload of clients, including those living with dementia and complex needs, using a holistic and person-centred approach.

· Deliver one-to-one digital coaching sessions in clients' homes, community settings, and remotely where appropriate.

· Support clients to develop practical digital skills, including:

· Email and online communication

· Video calling and social networking

· Online shopping and banking awareness

· Accessing NHS digital services and health applications

· Internet browsing and online safety

· Provide troubleshooting, technical support, and guidance on the use of smartphones, tablets, laptops, and associated technologies.

· Support service users with selecting, setting up, and using devices, Wi-Fi connections, and digital loan equipment.

· Facilitate and support group-based digital inclusion sessions across Westminster.

· Ensure service users are referred to and access appropriate internal and external services where needed.

Volunteer Coordination

· Recruit, induct, train, support and supervise volunteers involved in the Digital Inclusion project.

· Coordinate volunteer assignments and ensure effective matching of volunteers with clients and activities.

· Monitor volunteer performance and wellbeing, providing regular guidance, supervision and development opportunities.

· Ensure volunteers comply with organisational policies, safeguarding requirements, confidentiality standards and service procedures.

· Promote volunteer engagement and recognise volunteer contributions to the success of the project.

Monitoring, Evaluation and Reporting

· Maintain accurate and timely records of all client interactions, volunteer activity, outputs and outcomes on organisational databases.

· Monitor service performance against agreed targets and key performance indicators.

· Produce comprehensive quarterly monitoring and impact reports for commissioners and internal management purposes, highlighting achievements, outcomes, challenges, case studies and recommendations.

· Gather and analyse service-user feedback and outcome data to demonstrate service effectiveness and inform service improvements.

· Attend internal and external meetings relating to service delivery, monitoring and partnership development.

Partnership Working

· Work collaboratively with Age UK Westminster teams, NHS partners, voluntary sector organisations and community groups.

· Promote Digital Inclusion services across Westminster and support outreach and engagement activities.

· Develop and maintain positive relationships with stakeholders, commissioners and referral partners.

· General Responsibilities

· Ensure all administration, reporting and documentation are completed accurately and within required timescales.

· Maintain confidentiality and comply with GDPR, safeguarding, health and safety, equality and organisational policies.

· Support organisational events, community activities and service development initiatives as required.

· Undertake any training necessary for the effective delivery of the role.

· Carry out any other duties reasonably required within the scope and level of the position.

Additional Lead Responsibilities

· Contribute to strategic planning and development of Digital Inclusion activities.

· Identify opportunities to expand service reach, volunteer involvement and community engagement.

Responsibilities of the Charity

Age UK Westminster will support the role as follows:

· Line Management & Support from the Wellbeing Manager; additional support from Head of Services/ CEO

· Induction training and briefing

· Database training

· Regular briefing/update meetings and emails

· Provision of materials where appropriate

· Regular line management supervision and support from your supervisor and team members

· The opportunity to participate in team meetings

· Internal relevant to your role and to other areas of personal and professional development

Benefits

• Basic Health  Plan Scheme – Access to a health  plan that helps towards the cost of everyday healthcare expenses, such as dental treatment, optical care, physiotherapy, and other eligible health services.
• Blue Light Card – Eligibility to apply for a Blue Light Card, providing access to discounts at a wide range of national retailers, restaurants, travel providers, and leisure attractions.
• Ongoing training and professional development opportunities.
• Regular management support and supervision.
• Opportunity to make a meaningful difference in the lives of older people and those experiencing digital exclusion.
• Collaborative and supportive team environment.

Person Specification

A predominance of the following are considered essential to the role:

· An understanding of Digital Exclusion and the impact it has on older people

· Ability to prioritise and manage workload

· Ability to assimilate and understand information by listening, reading and use of the telephone

· Willing to work to guidelines and standards and to take a flexible approach to work

· Ability to listen to others and to explain things clearly without jargon or being patronising

· Awareness of discriminatory practices and equal opportunity issues.

· Ability to work alone or as part of a team

· Strong communication skills (written and verbal)

· To develop and work with other and agencies; and to seek and offer support

· Willingness and interest in learning, to attend training, meetings and other community events

· Competent use of MS Office (Word, PowerPoint, excel and email), social media, zoom, MS Teams and other tools.

· Patient, tolerant and someone who enjoys supporting people to learn new skills.

· An understanding of issues effecting older people

· Able to reflect on own performance

· Be flexible and travel within City of Westminster and Royal Borough of Kensington and Chelsea

· Experience of managing and supporting staff or volunteers

Desirable:

- One year experience working within the charity sector

- Mental Health and Wellbeing awareness

- First Aid Training

- Experience in designing and managing basic training materials

- Ability to speak languages other than English

Job Title: CRM Operations Analyst

Team: Digital Transformation & Technology (Supporter Engagement & Experience)

Location: Hybrid (split between home-working and either London, Cardiff or Edinburgh)

*This role sits within a pay grade with a pay range of £33,367 to £50,051. The salary on appointment will be set at the lower end of the pay range, to a maximum of £36,704 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.

Context and purpose of role

At the Ramblers, our ability to connect with supporters, manage members, and empower volunteers depends on the smooth running of our CRM (Salesforce). The CRM Operations Analyst plays a vital role in making this possible.

By managing day-to-day CRM operations, handling imports, selections, and user support, you ensure that colleagues across the organisation can trust the data they use and work efficiently. Your contribution means communications are targeted and accurate, volunteer and supporter records are reliable, and teams can focus on their mission rather than system issues.

Your work ensures that colleagues can rely on accurate data and smooth processes, so supporters receive timely communications, members feel well served, and volunteers have the information they need to play their part.

Key Responsibilities

User Support & Administration

• Provide first-line technical support for Salesforce, resolving user issues related to access, new fields, layouts, and general functionality, escalating complex configuration or system-wide issues to the Senior Database Administrator where required.

• Provide second-line support for record-level data issues (e.g. duplicates, permissions, missing fields, or data discrepancies), escalating where necessary for complex data or automation errors.

• Provide guidance to staff on how best to use Salesforce for their day-to-day needs.

• Maintain and update user accounts, roles, and permissions.

• Deliver basic in-house training sessions and user guides to support adoption.

• Day-to-day responsibility for co-ordinating routine GDPR-related deletion requests.

Data Management & Imports

• Manage regular data imports

• Run reconciliations with Finance to ensure CRM records align with income systems.

• Support data quality initiatives, including deduplication and validation.

• Maintain GDPR consents, preferences, and data hygiene standards.

Reporting & Dashboards

• Build and update simple CRM reports and dashboards.

• Help staff use reports effectively, and create custom reports where needed

• Collaborate with the Analyst Engineer and Data Analyst to ensure consistency between CRM and business insights dashboards.

Configuration & Changes

• Make declarative (no-code) changes to Salesforce (e.g. page layouts, fields, validation rules, workflows).

• Support the Senior Salesforce DBA in testing and deploying small changes.

• Help enforce configuration standards and document processes.

Integrations & Pipelines (Support Role)

• Monitor automated data flows between Salesforce and other systems (e.g. Azure Data Factory pipelines, Mailchimp).

• Escalate complex pipeline or automation issues to the Senior Database Administrator or Analytics Engineer.

• Support basic configuration tasks to ensure reliable system-to-system connections.

The person

Skills & Experience

Essential

· Hands-on experience using Salesforce (ideally beyond “super-user” level, but full Admin certification not required).

· Familiarity with data imports and reconciliation processes.

· Ability to write and run SOQL or SQL queries at a basic level.

· Experience building reports and dashboards in Salesforce.

· Strong attention to detail and accuracy in handling supporter data.

· Good communication skills, with the ability to support non-technical colleagues.

· Understanding of GDPR and the importance of data protection.

Desirable

· Salesforce Administrator certification (or willingness to work towards it).

· Experience in a not-for-profit, membership, or fundraising environment.

· Familiarity with Gift Aid, Direct Debits, or other fundraising processes.

· Exposure to Azure Data Factory or other data pipeline tools.

· Experience supporting email/marketing integrations (e.g. Mailchimp, Marketing Cloud).

Personal Attributes

· Collaborative – thrives working across teams, supporting both technical colleagues and non-technical end users.

· Proactive – anticipates problems, identifies opportunities for improvement, and takes initiative.

· Detail-focused – delivers reliable, accurate data and documents processes thoroughly.

· Adaptable – able to shift between operational fixes and long-term improvements.

· Curious – motivated to learn and grow in data engineering, BI, and analytics.

Values and Behaviours

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.

Inclusive

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Inspiring

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.

Empowering

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.

Responsible

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.

[NF1]Is this needed as essential or is it desirable?

[GA2]A basic level is essential in my view. It’s a prerequisite for supporting things like selections etc.

The Operations and Administration Manager is essential to Kalayaan’s team and to our ability to transform the lives of our clients. The role offers and opportunity to use and build skills across a range of areas with a high degree of responsibility, working with a talented and committed team. 

We have seven staff, three freelance or contract staff and 12 volunteers; four of our staff work full-time.  We are looking for a capable, positive and motivated problem solver with the experience to manage a broad range of tasks and responsibilities.

This is an exciting time to join Kalayaan in an operational and administrative role, with a range of operational change projects underway, a new database being rolled out, office redecoration about to start, and a new website ready for launch in July.

Director of Operations – Finance & Support Services
Dartington (& Torquay as required)
Working Hours: 37.5 hours per week, 52 weeks per year, ideally Monday-Friday 08.30-16.30
Salary: £51,663.00 - £59,597.00 per annum (DOE)

Are you a skilled operations professional with a background in finance?

We have a brand-new opportunity at Lifeworks Charity, for a Director of Operations (Finance & Support Services) to play a crucial role in our Central Support team. You will drive the sustainable growth and operational efficiency of the charity, directly contributing to our charitable impact.

You'll blend your financial expertise with your keen eye for operational oversight in this hybrid role, ensuring our resources are managed effectively to benefit the young people and families we support.

Who we are:

Since 1996, we've been empowering people with learning disabilities in Devon to achieve their dreams and build fulfilling lives. Our core values of kindness, respect, and positivity guide everything we do.

What you’ll do:

Finance

- Manage and maintain all financial aspects of the charity, including (but not limited to), budgeting, forecasting, reporting, ledgers, balance sheets, bank reconciliations, debtor accounts, cash flow management, insurances, property and procurement.
- Take a lead on the development of financial and fundraising processes and strategies.
- Manage and be the main point of contact for all aspects of ESFA and DfE funding compliance and reporting.
- Lead a small team to deliver outstanding support to the charity and act as a key financial advisor to managers across the organisation.
- Produce clear and concise monthly management accounts and provide financial insights to senior managers and the Board of Trustees.
- Working closely with external auditors, prepare and oversee our year end accounts.

Operations

- Ensure that charity governance and compliance is upheld, by contributing to record maintenance, managing registers and supporting with reviews of policies and procedures.
- Work with our external IT partners to manage our technology. You will make sure that the correct infrastructure, systems and processes are in the right place at the right time.
- Lead on IT security for the charity, implementing regular reviews to monitor compliance.
- Act as the Data Controller and manage all areas of data protection regulations, always prioritising data security.
- Develop and review charity policies as necessary, ensuring they align with best practices and legal requirements.
- Ensure compliance of Health and Safety policies, liaising with external advisors to maintain safety within the workplace.

Last but not least, we are looking for someone that is an advocate for people with learning disabilities and shares our common goal of making sure the people we support achieve their best lives with us. You may not be involved in the day-to-day work with our service users, but the work you will do is vital to the success of our charity.

What we're looking for:

You'll be a motivated and experienced professional who is passionate about making a difference. You should be:

- ACCA/CIMA/ACA part-qualified with significant experience (or fully qualified is a bonus!).
- A proven leader with the ability to inspire and develop a team.
- An expert in financial management, from budgeting to reporting.
- An excellent communicator who can clearly explain complex financial information to all audiences.
- Experienced in managing a broad portfolio, ideally including Health and Safety, IT, or facilities.
- Knowledgeable about governance frameworks and risk management.

If you are a strategic thinker with a hands-on approach and a desire to contribute to a vital cause, we would love to hear from you.

We're passionate about supporting our staff just as much as we are about supporting our service users. When you join our team, you can expect:

- An hourly rate above the Real Living Wage
- A holiday entitlement of 33 days’ holiday (inclusive of bank holidays)
- A fully funded DBS check and update service to ensure a smooth onboarding process
- Access to valuable resources including an employee assistance program to support your mental and emotional health

Building a diverse and safe team:

At Lifeworks, we're committed to fostering a workplace that reflects the diversity of our community. As a Disability Confident Employer, we actively encourage applications from individuals with disabilities who meet the job criteria, and we guarantee qualified candidates with disabilities an interview.

Lifeworks is committed to safeguarding and promoting the welfare of children, young people and adults at risk. To achieve this commitment, we will ensure the continuous development, improvement and review of robust safeguarding processes and procedures that continuously promote a culture of vigilance in respect of safeguarding within our organisation. All staff undergo Safer Recruitment checks which include pre-employment checks, reference checks, and a DBS check with Barred List checks (where applicable).

Early applications encouraged!

This vacancy is scheduled to close on the 19th of July, but may close earlier if suitable candidates are identified. So, to ensure your application is considered, ensure you apply early!

The interview format will consist of 3 parts; a formal interview assessment, a short presentation and a Q&A with staff members. If you are selected for interview, further details will be shared ahead of the above date.

Apply today and tell us why you'd be a great fit for our team.

Please note that this role was previously advertised as Operations Manager. We ask that previous applicants of this role need not reapply.

We’d appreciate no contact from agencies regarding this role. We are only accepting direct applications.

This role is key to helping Stewardship build the right things, in the right way, for the people we serve. As we grow our digital products, strong discovery, clear problem definition and effective collaboration are essential.

You will shape product improvements that genuinely meet the needs of our donors and ministry partners, ensuring changes are well defined, well delivered and valuable. By bringing clarity to requirements and supporting teams through delivery and testing, you will improve the quality and pace of what we release. Ultimately, your work will help Stewardship better serve generous Christians and the causes they support, releasing more generosity for God’s work.

Occupational Requirement (OR)

As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:

· Active membership of local church congregation.

· Undergoing a course of teaching or training in personal financial stewardship and giving/generosity or experiencing the benefits from personal discipleship in this area.

An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.

We are looking for a committed, highly organised administrator to join our Leeds team on a permanent basis. You will play an important part in helping disabled people, older people and people with long-term conditions access advice, assessments and services that support independence.

This is a busy and varied role, combining telephone enquiries, appointment administration, accurate data entry and general office tasks. You will need to remain calm, organised and accurate when workloads change or increase.

William Merritt Disabled Living Centre is a registered charity based in Rodley, Leeds, supporting people across Yorkshire and beyond. We have grown significantly over the last decade and now employ around 40 staff across a range of services and locations.

You will receive training across our administration services which include: reception, assessment booking, training & room hire, driving school support and shopmobility cover. As we grow, we are looking for someone who can help us improve, document and embed clear administrative procedures for the future.

You will join a busy, friendly and supportive office where service users are our priority. We are looking for someone who communicates with warmth, patience and respect, while supporting people’s independence and treating every person as an individual.

You will need a confident telephone manner, strong IT skills, accurate data entry and the ability to handle enquiries from clients, carers, suppliers and healthcare professionals in a patient, competent and professional way.

Experience of Microsoft Outlook, Word and Excel is essential; knowledge of CRM databases is also expected.

This role may suit an experienced administrator, recent graduate or early-career applicant who can clearly demonstrate the required skills, attitude and commitment.

We are particularly interested in applicants who want to develop their career with us and contribute to a growing charity.

To be shortlisted, applicants must be able to demonstrate:

· a confident and professional telephone manner, including strong listening and questioning skills;

· accurate data entry and careful attention to detail;

· sound IT skills, including Microsoft Outlook, Word and Excel;

· the ability to stay calm, organised and accurate when workloads change or become busy;

· a respectful, patient and clear communication style.

· genuine interest in the work of the William Merritt Centre and commitment to our values of being Open, Together, Friendly and Empathetic.

Your supporting statement must give clear examples of how you meet the essential criteria, particularly telephone communication, accurate data entry, IT skills, organisation under pressure and communication with service users.

Generic applications, or statements that do not address the role requirements, will not be shortlisted.

As part of the application process, shortlisted applicants may be asked to complete a short administration task to help us assess accuracy, written communication, prioritisation and attention to detail. 

If you would like more information about the role please contact Hannah Davy, Administration Manager 

Our Charity: 

We are a busy, ambitious charity operating at the heart of the Wandsworth community since 1995, helping thousands of people across the borough in unpaid Caring roles. We give information and advice, organise respite, offer complementary therapies, deliver training, provide peer support, arrange fun events and much more.In short, we are the Carer's friend and advocate, often helping Carers through difficult times. 

About the role: 

This role involves providing information, support and advice, particularly around welfare benefits, housing and learning disabilities, to Carers through one-to-one appointments, case work, and group facilitation. 

Key Responsibilities Include: 

• Providing advice and advocacy on welfare benefits and housing. Minimum of 3 days a week.

• Providing information, support and advocacy to Carers of people with Learning Disabilities. 

• Facilitation of the Learning Disability Carers Peer Support Group. 

• Recording and maintaining accurate case records, adhering to AQS standards.

• Managing your own case load. 

Essential Requirements Include: 

• Experience of, or ability to provide one-to-one support, information, advocacy and advice, including welfare benefits. 

• Experience of or ability to facilitate peer support groups in person and online. 

• Ability to deliver training and information sessions. 

• Strong listening and questioning skills. 

• Ability and commitment to work on own initiative and as part of a team.

• The ability to balance and prioritise a busy and varied workload. 

• Developed IT skills with experience using Microsoft packages. 

• Clear verbal and written communication skills in English. 

Please see the job description and person specification for a full list of responsibilities and requirements.

Benefits of working for Wandsworth Carers’ Centre: 

• Hybrid on completion of induction period with a minimum 60% office based

• Friendly team and working environment 

• Annual leave starts at 31 days increasing to 36 days plus bank holidays

• Contributory company pension, 

• Ongoing training and development opportunities

• Employee assistance program offreing 24/7 support

If you're committed to working in the voluntary sector and want to be part of a diverse team that makes a real difference to people’s lives, this role is for you! 

Wandsworth Carers’ Centre is an inclusive employer, committed to the continued development of a diverse workforce.

Head of Infrastructure and Security

These are exciting times for the charity, and we have an outstanding opportunity for a self-motivated and highly professional individual with exceptional analytical, problem-solving and interpersonal skills to join the Leadership Team, as Head of Infrastructure and Security.

Position: Head of Infrastructure and Security

Location: Devon/Hybrid (This is a hybrid working position, combining home and occasional onsite working under the guiding principles for such roles. The working pattern and requirement for site attendance (for essential meetings) will be agreed between the line manager and post-holder)

Hours: Full-time, 35 hours per week, 08.30-16.30, Monday-Friday

Salary: £63,813 annum

Contract: Permanent

Closing Date: Sunday 2 August 2026. Please note this role may close earlier than advertised so apply as soon as possible.

About the Role

As Head of Infrastructure and Security, you will lead the strategic direction, design, and delivery of the technology infrastructure and security capabilities, ensuring that IT infrastructure services are secure, resilient, and scalable and aligned with business needs. Your responsibilities within this rewarding and multifunctional role will include overseeing robust cybersecurity measures, ensuring regulatory compliance, and embedding effective governance to manage risk and optimise performance, directly contributing to the delivery of the organisation’s strategic priorities.

Your principal duties and responsibilities will include:

• Developing and implementing infrastructure and security strategies aligned with organisational goals, ensuring technology platforms are efficient and capable of supporting future growth and innovation.
• Providing expert advice on emerging technologies and security threats to inform strategic planning relating to digital investment and risk mitigation.
• Overseeing the design, operation, maintenance and optimisation of networks, servers, storage, and cloud platforms and related services, ensuring these are resilient and efficient.
• Leading cybersecurity initiatives including conducting risk assessments, vulnerability management, and incident response.
• Establishing, maintaining and continuously improving IT governance frameworks, including policies, processes, standards and controls that support secure and effective service delivery.
• Managing audits, ensuring findings are addressed, risks mitigated and the organisation remains fully compliant with data protection legislation and cybersecurity expectations.
• Leading, supporting and developing infrastructure and security teams, fostering a culture of innovation and continuous improvement.

About You

We are looking for someone who has:

• Experience in senior IT leadership roles within infrastructure and security domains.
• A strong knowledge of cybersecurity frameworks and best practices.
• Proven experience of managing hybrid environments, including on-premises and cloud technologies.
• Working experience of aligning IT infrastructure and security initiatives with organisational objectives.
• Proven ability to lead and develop technical teams.
• Strong stakeholder engagement skills, and the ability to translate complex technical concepts into clear business language.
• An analytical approach to solving complex technical and security challenges.

Benefits include:

• Competitive pension.
• 31 days holiday (including Bank holidays), rising to 34 will each full year of service.
• Wellbeing team.
• Recorded Pilates and Yoga classes.
• Long service awards.
• Healthshield plan
• Free parking.
• Subsidised restaurant and shop.

About the Organisation

Join one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.

The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

You may also have experience in areas such as Infrastructure and Security, Head of Infrastructure, Infrastructure Director, Director of Infrastructure, Head of Security, Security Director, Director of Security, Head of Infrastructure and Security, Infrastructure and Security Director, Director of Infrastructure and Security.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

About the Role

As we scale, we are looking for a Head of Operations to provide operational leadership to ensure the charity operates effectively, compliantly and sustainably in line with its mission and ethos. Working closely with the CEO, you will support the translation of the vision into reality by building strong foundations, enabling effective delivery, and supporting the scaling of the organisational from a regional base to a nationally impactful charity.

This is a pivotal role shaping how BeSpace grows. You will lead on strengthening systems, people, governance and operational delivery embedding accountability, and continuous improvement.

In this role, you will:

Strengthen governance, risk and compliance

· Develop and maintain robust governance frameworks and ensure legal and regulatory compliance

· Embed effective risk management processes

· Oversee key compliance areas including safeguarding, GDPR and reporting

Build operational systems and infrastructure

· Develop and implement scalable systems, processes and internal controls

· Improve data management (including CRM) and strengthen reporting

· Contribute to ensuring operational readiness to support national growth

· Work with external providers on IT and financial system integration

Lead people, culture and organisational development

· Oversee recruitment, onboarding and retention of a high-performing team

· Strengthen performance management and accountability frameworks

· Support and foster a values-led, healthy team culture aligned with BeSpace’s mission

Enable delivery, impact and growth

· Strengthen operational support for programme delivery and expansion

· Support the translation of strategic ambitions into practical systems and ways of working

· Improve data insight to inform decision-making

· Support development of fundraising infrastructure.

Contribute to wider organisational life

· Work collaboratively across the team to support evolving priorities

· Act as an ambassador for BeSpace’s values and Christian ethos

About You

We are looking for someone who:

· Has experience in operations, programme or an organisational role with increasing responsibility or has had operational leadership, ideally within a growing or changing organisation

· Has good experience in developing systems, processes and organisational infrastructure

· Can work closely with a CEO to translate vision into operational delivery

· Has excellent organisational and project management skills

· Is proactive, collaborative and relational leader who builds strong teams and culture

 It would be a bonus if you:

 · Are an experienced operational leader motivated by impact, flexibility, and supporting the growth of a mission-led organisation

· Have significantly enabled the scaling of a regional organisation to national growth operationally.

· Have experience in fundraising systems or donor management

Help us tackle disadvantage and change lives

Salford Foundation is looking for an experienced, values-driven Head of Finance & Resources to join our Senior Management Team and play a key role in ensuring the organisation is financially sustainable, well governed and equipped to deliver lasting impact for local people.

This is a varied and hands-on leadership role combining strategic responsibility with operational delivery. Reporting directly to the Chief Executive, you will lead our finance function while providing oversight of people, IT, facilities, data protection and organisational compliance.

You will be responsible for financial planning and reporting, budgeting, risk management and governance, while supporting colleagues across the organisation with the systems, processes and resources they need to succeed. You will also act as the Foundation's Data Protection Officer and lead officer to the Audit and Risk Committee.

About you

You will be a qualified accountant with strong financial management experience and the ability to communicate financial information clearly to a wide range of audiences. You will be comfortable operating both strategically and operationally, bringing a collaborative and solutions-focused approach to leadership.

You will have experience of supporting organisational decision-making, managing people and resources, and building effective relationships with colleagues, trustees and external partners.

Most importantly, you will share our commitment to tackling disadvantage, supporting communities and creating opportunities for people to thrive.

We offer

• Salary of £45,000 - £50,000 per annum
• Hybrid working
• Opportunity to influence the future direction of a respected local charity
• Supportive and values-led working environment
• The chance to make a meaningful difference in the lives of people across Salford

Join us and help ensure Salford Foundation has the resources, systems and leadership needed to continue tackling disadvantage and changing lives.

A job and person specification is attached along with our company benefits.

Financial Controller - Multi Academy Trust 

Location: Thrapston, Northamptonshire
Contract Type: Permanent
Salary: £51,000 -£58,000 per annum

· Lead and develop a Finance Operations team within education

· Partner directly with the CFO on strategic financial planning

· Hands-on financial accounting role managing a team

· Develop your career within a Trust committed to professional growth

Our client, a well-established Multi-Academy Trust with schools across Corby, Kettering and Wisbech, is seeking an experienced Financial Controller to join their central finance team – in the Thrapston Head Office. This is an excellent opportunity for a finance professional looking to make a meaningful impact within the education sector while advancing their career in a supportive and values-driven organisation.

Company Overview 

This Multi-Academy Trust of 12 primary & secondary schools is committed to enhancing strategic financial insight across its schools and leadership teams. They focus on the efficient allocation of resources, integrating finance with curriculum planning, and ensuring compliance with ESFA and academy handbook requirements. The Trust values continuous improvement and invests in the ongoing professional and personal development of every employee. With a strong emphasis on collaboration, high standards, and courteous service, they create an environment where finance professionals can grow while making a real difference to students and staff across their schools.

Position Overview

As Financial Controller, you'll play a key role in ensuring financial sustainability across the Trust. Working closely with the CFO, you'll manage capital and revenue budgets, produce financial reports and statements, and lead the Finance Operations team of 4 staff. This position is central to maintaining robust financial controls, managing risk, and ensuring compliance with financial and legal obligations. You'll also build strong relationships with external stakeholders including banks, the DfE, and auditors, while identifying opportunities for cost savings and improved efficiency across the Trust.

Responsibilities 

· Manage and monitor capital and revenue budgets effectively

· Support the CFO in producing regular finance reports and budget packs

· Prepare financial statements including cash flow, income and balance sheets

· Perform monthly balance sheet reconciliations and fixed asset reporting

· Maintain the Key Financial Controls Framework across the Trust

· Conduct fixed asset verifications and stock takes

· Manage financial risk and ensure compliance with regulations

· Build and maintain relationships with banks, DfE, auditors and stakeholders

· Organise and follow up on internal and external audits

· Lead, develop and manage the Finance Operations team (4 staff)

· Monitor cost-effectiveness of services and identify savings opportunities

· Oversee transactional processes including banking, purchase ledger and sales ledger

· Manage working capital and cash flow forecasting

· Partner with the CEO, Regional Executive Principals and School Business Managers

Requirements 

· Proven experience managing budgets and financial controls in a similar role

· Ideally fully-qualified ACCA, CIMA, ACA or CIPA accountant

· Strong technical accounting skills including balance sheet reconciliations and financial statements

· Experience leading and developing finance teams

· Knowledge of compliance requirements, ideally within education or public sector

· Ability to build effective relationships with senior stakeholders

· Experience managing audits and working with external bodies

· Strong analytical skills to identify cost savings and efficiency improvements

· Understanding of working capital management and cash flow forecasting

· Commitment to continuous improvement and professional development

Benefits

· Competitive salary of £51-58k

· Leading public sector pension contributions

· The role is office based but there is flexibility to work from home during quieter periods

· Commitment to ongoing professional and personal development

· Supportive leadership and clear career progression opportunities

You'll join a Trust that genuinely values its people and invests in their growth. Working alongside committed professionals, you'll be part of an organisation focused on continuous improvement, high standards, and making a positive impact on education.

How to Apply 

If you have the skills and experience to succeed in this Financial Controller role and are looking to advance your career within the education sector, please submit your CV and a cover letter outlining your relevant experience. We look forward to hearing from you.

Closing date: Ongoing/ASAP

Title: Security Lead

Reporting To: Director of IT & Security

Location: Hybrid working, with a mix of home and minimum 1 day per week in West London office

Salary: Up to £65,000 per annum
We aim to be transparent about remuneration at MHI. As a charitable organisation, salaries for this role are predetermined and not negotiable. Please consider the advertised salary before applying.

Hours of Work: 40 hours per week, inclusive of a daily 1 hour paid lunch

Contract: Permanent

Benefits:

• 25 days annual leave per year, plus public holidays;
• Company electronic devices;
• Enhanced salary sacrifice pension scheme;
• Private health insurance after completion of probation;
• Eligibility for a Blue Light discount card.

Closing Date: 24th July 2026 at 5pm. We reserve the right to close the job advert early if we receive a high number of applicants.

Job Summary
To operate our information security management system, and maintain Mental Health Innovations’ ISO 27001 certification.

Key Responsibilities

• Building and maintaining excellent relationships with team leads across the organisation to raise awareness of security and work through issues
• Deputising for the Director in security matters as required
• Operation of the ISMS and Data Protection processes
• Managing risk register, preparing for management review meetings
• Developing/maintaining controls and ensuring they are implemented across the organisation
• Refining our security KPIs and maintaining them
• Proposing actions from KPIs, events and incidents and coordinating resultant work
• Working with the Director to track threats and vulnerabilities, evaluate risk levels and progress treatment plans
• Ensuring secure endpoint and cloud posture
• Working with the team to plan consultancy days; e.g. work items requiring deep knowledge of a specific security domain or a technical specialist
• Monitoring our processes and suggesting improvements
• Proposing and progressing other continuous improvement work
• Feeding into training and awareness programmes and improving security culture
• Preparing for audits and carrying out remediation work
• Working with the Director to create, maintain and manage policies and ensure compliance
• Planning and participating in incident response exercises
• Managing major incidents and conducting post mortems/reviews

Person Specification

Essential Criteria

• The ability to learn new skills and technologies quickly
• Experience of risk management
• Working knowledge of security standards and frameworks, particularly ISO 27001
• Knowledge (and preferably experience) of GDPR and DPA 2018
• Experience of incident management
• Excellent knowledge of high level security concepts and best practice
• Excellent documentation skills, including policies and standards
• Knowledge of the following areas (deeper experience of one or more preferred):
  • Endpoint security
  • Network security
  • Cloud security
  • Application security
  • Identity and access management
  • Secure distributed working practices
• Excellent written and verbal communicator
• Ability and desire to learn new tools, skills and consider other perspectives
• Growth mindset. Comfortable performing a wide range of activities, including stretching to new skill/experience areas
• Ability to manage own time, confirm priorities and expectations
• Independent worker who knows when to ask questions
• Comfortable working with the wider team and organisation
• Comfortable dealing with ambiguous situations and objectives

Desirable Criteria

• Don’t worry if you only have some of these - we’d still encourage you to apply.
• Professional qualifications, such CompTIA+, CISSP, CCSP, ISO 27001 Auditor
• Exposure to ITIL (ITIL Foundation or higher preferred)
• Experience in one or more of the following:
  • Cloud (AWS preferred)
  • Salesforce
  • SSO & federated identities
  • Network security, SASE & VPNs
  • Endpoint security
  • Infrastructure security and best practices
  • Working knowledge of encryption technologies
  • Password management and access control
  • Security training and awareness
  • Secure distributed working practices
  • Securing domains
• Detection and response, with excellent troubleshooting skills
• Working knowledge of one or more of these tools/products:
  • Salesforce
  • JIRA & Confluence
  • Mac/iOS & Chrome
  • OSWindows/Office365
  • Google Workspace
• Creative thinker, but understands the importance of seeing a piece of work through to the end and on time
• Decisive, proactive, knows when to check the boundaries

This role is subject to eligibility to work in the UK, plus satisfactory background and reference checks. 

We understand that AI is increasingly part of everyday life, and you might choose to use it when putting together your application. While AI can be a helpful tool, we ask that anything you submit reflects your own skills, experiences, and perspective. We value authenticity and integrity, and we want to see what you uniquely bring to our team and why our mission resonates with you personally. 

Location: Westminster, London

Contract: Permanent, Part-time

Salary: £33,376 per annum for 32 hours per week over 4 days, based on an FTE salary of £41,720 per annum (NJC Scale Range 27–29) inclusive of London Weighting, pension and other benefits. 

Hours of work: This is a flexible role of 32 hours per week, over 4 days (8hrs per day)

Annual leave: 35 days including bank holidays / Statutory Holidays (pro-rata for part time)

Closing Date: Monday 10th August 2026

JOB PURPOSE

This is a pivotal role within The Passage’s Fundraising Team, created to help support the transformation of our supporter data systems and ensure we become a more data informed, insight driven organisation and fundraising team. You will be the main contact for the fundraising CRM working with the fundraising team and other teams within The Passage such as finance and IT to ensure the smooth running of all systems and processes.

As the dedicated data and CRM Manager for Fundraising and Communications, you will support colleagues with reporting, analysis, campaign set-up and selections, and data strategy. Your work will ensure our data is accurate, accessible, and GDPR-compliant, enabling smarter decision-making, improved supporter journeys, and to help grow income. You will also be working with the Marketing and Communications team to implement email soft opt-in for our supporters. This is a unique opportunity to shape how we use data to engage, retain, and grow our supporter base at a time of exciting change. 

MAIN DUTIES 

1. Fundraising CRM Project Leadership 

• Manage and maintain the current Salesforce system, ensuring it remains functional, accurate, and fit for the purposes of stewarding donors and maintaining accurate records of donations 

• Act as the day-to-day lead for the CRM system within the Fundraising and Communications team, ensuring it meets team needs and supports strategic goals. 

• Document workflows, integrations and processes to ensure the long-term sustainability and usability of the system for vital processes such as donation processing and gift aid 

• Work with IT and the fundraising team to evaluate onboard 3rd party platforms to support fundraising initiatives. Ensure any changes are approved with senior stakeholders and documented.

• Be a custodian of GDPR within the Fundraising team and be the main point of contact with The Passage’s Data protection lead and ensure all policies and procedures are up to date and in line with current fundraising regulations. 

2.CRM and Data Management 

• Work collaboratively with the IT team and procurement team as the fundraising representative to recommend improvements to the current CRM and any other related projects. 

• Maintain and improve the quality of supporter data through regular cleansing, deduplication, and tagging to ensure accuracy and GDPR compliance. 

• Ensure ongoing system performance and data integrity by embedding data hygiene routines and best practices. 

• Work with the Finance team to support integration between the CRM and finance systems for seamless donation and income reporting. 

• Working with data flows and setting up integrations, ensuring the system runs smoothly on an ongoing basis, making updates, troubleshooting issues whilst maintaining data consistency. 

• Work on system migrations and leading on maintaining proper process structures and documentation during those transitions. Keep track of installed packages, security keys, and their passwords and related administrative processes. 

• Be responsible for all data imports from our 3rd party platforms, ensure that data is uploaded in line with regular upload schedule in an accurate manner. 

• Work with the Marketing and Communications team to help implement soft opt-in 

• Manage one database volunteer to complete database tasks. 

3. Data Selections, Segmentation and Campaign Support 

• Collaborate with the Fundraising team to perform targeted data selections for appeals, newsletters, stewardship journeys, and events. 

• Develop and maintain segmentation structures and logic to support personalised supporter journeys and strategic targeting. 

• Work closely with the Marketing and Communications team to provide campaign-ready data for fundraising, advocacy, and engagement activities. 

4. Reporting and Insight 

• Design, build, and maintain dashboards and reports that provide real time insight into fundraising performance, donor behaviour and campaign results. 

• Create and deliver regular and ad hoc fundraising analysis to inform strategic decisions and performance tracking. 

• Proactively identify opportunities to improve donor retention, upgrade journeys and lifetime value through data driven insight. 

5. Cyber Security 

• Work closely with the IT team to manage security/GDPR of the Fundraising crm 

• Develop knowledge in this area and undertake training as required. 

6. Other Duties: 

• Provide ad-hoc administrative support to the Fundraising and Communications team. 

• Support and attend fundraising events as required. 

GENERAL RESPONSIBILITIES 

• Stay up to date on policies/news/regulations relating to the role 

• Work with the Supporter Engagement Officer on shared tasks and provide reports as required and troubleshoot any issues 

• Proactively flag any data integrity issues with Line Manager and help develop action plans as required. 

• Participate in internal/external meetings as required, and attend training events, conferences and other functions as necessary. 

• Participate in regular supervision and annual appraisal and help in identifying your own job-related development and training needs. 

• Ensure that all The Passage’s policies and procedures are adhered to and contribute to the effective implementation of The Passage’s Diversity and Equality Policy as it affects both The Passage and its work with vulnerable adults. 

• At all times, undertake your role in a professional manner maintaining a high-quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage and uphold standards expected by The Fundraising Regulator 

• Undertake any other duties that may be required which are commensurate with the role. 

• In conjunction with your Line Manager, continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage. 

Note: This Job Description summarises the main responsibilities of the role at the time of writing. As the organisation and digital activity continue to develop, the role may evolve in consultation with the postholder. 

Person Specification:   

This person specification sets out the essential abilities and qualities which are used in the selection criteria for the post. When completing your supporting statement please address criteria E1 to E10 and K1 to K9, giving evidence of your experience and abilities and demonstrating your understanding and knowledge.

EXPERIENCE 

E1 Experience of using a database to accurately enter and manage data

E2 High level skills related to data management and handling

E3 Working extensively with Fundraising CRM system

E4 Implementing policies and procedures

E5 Running reports and analysing data.

E6 Understanding of data protection and GDPR principles

E7 Working with Salesforce, ideally with Administrator certification. (Desirable)

E8 Experience supporting or leading database/system improvement projects, including implementation or migration (Desirable)

E9 Experience of onboarding 3rd party platforms with GDPR compliance and collaboration with IT

E10 Experience of working in the charity sector (Desirable) 

KNOWLEDGE 

K1 Ability to prioritise and organisational skills, remaining calm under pressure

K2 Team working skills with a positive and collaborative approach.

K3 Interpersonal and communication skills, both verbal and written.

K4 Standards and procedures for payment card processing, electronic payments (e.g. BACS, bank transfers), banking and handling cash securely.

K5 Individual giving and/or other types of fundraising.

K6 Up to date knowledge of GDPR compliance and soft opt-in

K7 Relevant regulations, legislation and professional codes of practice.

K8 IT proficiency, especially Excel, Word and Outlook. 

Senior Statistical Analyst

London

Contract – Maternity cover, 12 months fixed term

Working hours – Full time (35 hours per week). Standard working hours between 9am – 5pm.

Working arrangements – London, hybrid homeworking (minimum 6 days a month in office).

We are seeking to recruit a confident and enthusiastic Senior Statistical Analyst with proven ability to work comfortably on their own and as part of a team.  They will work on statistical analysis projects, having expertise in improving data quality, data analysis, data reporting, and communicating statistics and trends to a lay audience. The person will be responsible for supporting the statistical analysis of project work, basic research of examinations trends, reporting, and data management across Federation.

The successful candidate will be educated to degree level in a mathematics, statistics, or other numerical related subject. They will also have advanced IT skills, experience with programming and statistical analysis, experience in managing projects, and be able to present technical and statistical information in a clear and easy-to-understand manner to a variety of stakeholders.

The RCP positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. 

The RCP is all about our people – our members, staff, volunteers and leaders. We educate, influence and collaborate to improve health and healthcare for everyone and know we can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into our community people who represent the 21st-century medical workforce and the diverse population of patients we serve is a priority for us.