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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Reference Number: V566
Job Title:Mentor Manger
Location: Dundee
Contract Type: Fixed Term Contract
Hours: 35 hours per week full time
Salary: FTE £25,625
DBS/PVG: PVG required
Job Family: 3
Line Manager: Project Manager Mentoring and Supported Volunteering Program
Closing date: 27th March 2026
Interview Date/s:TBC
Anticipated start date: TBC
Volunteering Matters
Who we are
At Volunteering Matters, we believe people have the power to create change. Whether through volunteering by helping others and giving time, or through social action such as speaking up, campaigning, or leading change, everyone can make a difference. We bring people together to build stronger communities across England, Scotland and Wales, making sure everyone has the chance to get involved and create real change.
What we do
We help people of all ages and backgrounds get involved in volunteering and social action. We focus on making sure that everyone, no matter their situation, has the chance to take part. We work with local people.
How we do this
We support people to share their time and skills to help others and tackle big challenges in their communities.
· We remove barriers to volunteering and social action, making it easier for people who don’t always get the chance to take part.
· We listen to and amplify voices that aren’t always heard, helping volunteers and communities influence change.
· We help volunteers beyond their first experience, offering training, support, and pathways to new opportunities.
· We connect businesses with communities, creating meaningful employee volunteering projects.
· We show the impact of volunteering and social action, proving how it changes lives for the better.
Our promise to volunteers
We are always looking for new ways for volunteers to make a difference. We bring people together across generations and backgrounds to learn from each other and create change. At the same time, we make sure that all our volunteers are trained, supported, and valued, so they feel confident in what they do.
It’s a brilliant time to join us. We’re evolving, growing our impact, and shaping a future where everyone can take part and feel they belong.
Role Purpose
Our Mentoring and Supported Volunteering program (MSV) empowers people to improve their quality of life & reduce their vulnerabilities by using volunteer mentors and volunteer opportunities within their communities to build resilience, confidence & aspirations, gain practical experience, boosting CV’s through obtaining UK based references and moving towards employment.
Our approach is person centered and participants are matched with a volunteer mentor whose experience, expertise or interests compliment the needs & aspirations prioritised by the person and provide peer support & mentoring delivered flexibly in the community.
Regular intensive engagement sessions with volunteer mentors provide a unique third space between services/institutions/employer & friend/peer in which people can work towards positive changes & goals in a supportive, strengths-based setting.
MSV focusses on a strengths-based approach, combining peer support & mentoring enabling people to engage in a self-determined & positive way with community and employment opportunities.
We also offer tailored, and supported volunteer placements with our third sector charity partners, for a period of 3-6 months tailored directly to the individual’s needs. This is based on their job aspirations, current skillsets, motivations, and interests to create the “best fit” and get the most out of the experience. The mentor manager successful in this post will not directly place or support participants in these volunteering placements but will work closely with the MSV volunteer manager as there is often cross-over of participants and ‘in-house’ referrals between mentoring and supported volunteering, as these services are often complementary to each other.
Who does MSV support? - Participants eligible for All in Dundee support include, but are not limited to:
· Those who are long-term unemployed / inactive
· Those with mild to moderate physical and mental health conditions, including disabilities,
· Those requiring specialist / bespoke support to access the workplace (e.g. neurodiverse customers)
· Those with severe and enduring mental health conditions
· Families with children experiencing poverty including Best Start Bright Future’s Priority Families
· Women returners
· Young people with Additional Support Needs who are most at risk of not participating in education, training, or employment
· Those with a history of offending or drug / substance misuse
· Customers experiencing precarious work or in-work poverty and are at risk of leaving employment
· Other customers where applicants can evidence a demand and a gap in support for those customers
Key Duties Responsibilities
· To recruit, process, train and support volunteer mentors across Dundee.
· Develop strong relationships with our diverse pool of mentors to ensure they feel supported, valued and listened to
· Provide information to key workers about our mentoring offer, including FAQ sheets and promotional materials that can be shared
· Explore new avenues for mentor recruitment and develop and maintain relationships with referral partners
· Create engaging content and share with our Communications Team so it can be promoted across our social media channels
· To engage directly with our local beneficiaries, who have numerous barriers and challenges in their lives, and work to understand their wants, needs and aspirations in order to make the best mentor match
· To manage the risk assessment, quality assurance and audit processes as appropriate
· Ensure monitoring, impact and evaluation information and data is collected and that the project meets its agreed targets, reporting format and schedule.
· Assist in project development and in the creation of new resources and training materials
· Promoting and representing Volunteering Matters
· Contribute to the wider Volunteering Matters staff teams, upholding our values and commitment to equality, diversity and inclusion at all times.
Person Specification
Skills
· A sound and comprehensive understanding of the challenges and barriers that people we support face
· Strong written and verbal communication skills
· Excellent organisational and IT skills
· Excellent people skills with the ability to build professional, long-term relationships with others e.g., referral partners, participants and volunteer mentors
· Person-focused, and adaptable – able to go from delivering group mentor training to chatting with a nervous participant
· Ability to manage a busy workload and prioritise tasks accordingly
· Strong attention to detail and a willingness to accurately record all interactions
· An understanding of safeguarding and the importance of following the organisation’s policy and procedures related to this
· A passion for supporting people and in particular, an understanding of the value and impact mentoring can have
· Confidence delivering training virtually and face to face
Experience
· Experience working with and supporting a diverse range of people in a community setting is essential
· Demonstratable relationship management experience with a wide range of partners and stakeholders
· Proven ability to communicate effectively and work as part of a team
· Experience delivering training would be advantageous.
Qualifications
Relevant experience and values alignment is more important for this role than specific qualifications
Other
Although home-based, our model of delivery requires being “on the ground” in communities, and so a regular presence in, and travel within Dundee is required.
All aspects of the role will be risk assessed.
Internet access to enable remote working is essential. IT equipment and infrastructure will be supplied.
This role requires membership of the PVG (Protection of Vulnerable Groups) scheme. Having a conviction will not necessarily cause a bar to employment.
Essential Requirements all staff
· Understanding of Our Values
· Demonstrates awareness of and alignment with Volunteering Matters’ core values.
· Commitment to promoting inclusion, respect, and community impact.
· Teamwork and Collaboration
· Works well with others and contributes to a supportive, inclusive environment.
· Able to collaborate across teams and with external partners.
· Commitment to Equality, Diversity, and Inclusion (EDI)
· Understands the importance of EDI in all aspects of work.
· Treats all individuals fairly and respectfully.
Communication Skills
· Clear and effective verbal and written communication.
· Ability to engage positively with colleagues, volunteers, and external stakeholders.
Organisation and Time Management
· Ability to manage tasks effectively and prioritise workload.
· Reliable and proactive in meeting deadlines.
Problem-Solving and Initiative
· Can identify challenges and propose practical solutions.
· Shows initiative and resourcefulness in supporting projects and volunteers.
Commitment to Volunteering and Community Impact
· Enthusiasm for volunteering and creating positive change in communities.
· Awareness of the impact of volunteering on individuals and society.
IT Literacy
· Comfortable using standard office software and digital tools relevant to the role and managing/recording data
· Must adhere to the organisation’s Code of Conduct and uphold its values at all times.
· Proficient in Microsoft 365, particularly Outlook, Teams, Word, and Excel, with the ability to manage email communications and collaborate digitally.
· Strong written and verbal communication skills, with the ability to write clearly and professionally in English.
· Able to work effectively both independently and as part of a team, managing time and priorities in a busy environment.
· For remote roles, candidates must be self-starters who can work with minimal supervision, stay organised, and remain motivated to meet deadlines and deliver quality outcomes.
· Attention to detail and a proactive approach to problem-solving and information sharing.
· Adhere to all health and safety policies and procedures, and promptly report any hazards, near misses, or incidents in line with organisational guidelines
Our Values & Way of Working
In all that we are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward.
Diversity & Inclusion
Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups.
Disability Confident & Reasonable Adjustments
We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the Job Description under skill and experience. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your cover letter.
Benefits
Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer:
· Flexible Working by Default (re hours & place of work)
· Unlimited Annual Leave
· Employee Pension scheme
· Life Assurance
· Cycle to Work Scheme
· Season Ticket Loan
· Employee Assistance Programme
· Enhanced sick and family leave.
· Lifestyle Discount Scheme
We are also open to discussing job share applications.
GDPR Statement
If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to six months. We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.
Policy on AI-Generated Applications
Applications are accepted on trust, and we expect all submissions to reflect the applicant’s own words, experiences, and motivations. While tools such as Artificial Intelligence (AI) may support the application process, applications should not be generated wholly by AI.
To Apply
Please send an updated, complete CV and cover letter via the Charity Job Apply button above. In your application clearly state which role you are applying for. In the cover letter please demonstrate how you would fulfil the role requirements, what previous relevant achievements you have (both in life and at work), what skills & experience you can offer, and what you believe you can contribute to Volunteering Matters.
We welcome applications from everyone, but please note that if we receive an extremely large number of responses, we may close this advert early to fully consider applications. We encourage you to apply promptly so you don’t miss the opportunity to join our community.
Please note that all applicants must have the right to work in the UK. Unfortunately, we’re unable to progress applications that don’t meet this requirement.
We turn local knowledge into action by working with volunteers and partners across the UK to build stronger communities for all.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Use your digital marketing skills to support those in poverty in Eastern Europe
Are you a digital marketer who wants to use your skills for good? Do you enjoy combining creativity with data - and working collaboratively across teams and cultures?
We are seeking a Digital Marketing Officer to join our International Digital Team and support digital marketing across 12 fundraising countries. This is an exciting opportunity to work at an international level, helping to strengthen digital activity, improve performance, and share best practice.
About us
Mission Without Borders is an international Christian organisation working in some of the poorest communities in Europe. We journey alongside people facing poverty and marginalisation, providing practical, emotional and spiritual support that enables long‑term, sustainable change. We serve people regardless of religion or ethnic background.
Our international team supports this work around the world, bringing expertise in digital, fundraising, communications, finance, IT and Salesforce, and working closely with colleagues in our 12 fundriasing countries and 6 project countries.
What you’ll be doing
You’ll support international and country teams to deliver effective, data‑led digital marketing. Working closely with fundraising, communications and digital colleagues, you’ll help shape and support campaigns, improve digital performance through insight and analytics, and share best practice across multiple countries - always with an international mindset and sensitivity to local needs.
About you
You’ll be an experienced digital marketer with a collaborative approach and a passion for using digital to make a difference. You’ll have a strong understanding of the Christian faith and Christian audiences. You’ll be comfortable working across cultures, managing multiple priorities, and using insight to continually improve performance.
Essential
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Proven experience in digital marketing, including online campaigns
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Strong skills in digital advertising, analytics and SEO
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Confidence using tools such as Google Analytics and major ad and social platforms
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Experience working with stakeholders and managing multiple priorities
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Excellent communication, analytical and organisational skills
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A strong understanding of the Christian faith and Christian audiences
Desirable
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Experience working in an international or multi‑country context
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Experience in the charity or not‑for‑profit sector
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Familiarity with Salesforce or digital integrations
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Knowledge of digital compliance and cookie legislation
Why join us?
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A genuinely international role with real purpose and impact
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The opportunity to support digital marketing activity around the world
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A collaborative, skilled, and fun digital team
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Space to learn, innovate and share best practice
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Up to 30 days annual leave plus bank holidays
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Pension scheme
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Flexible and remote working, but with occasional travel to our London office and internationally
If you’re passionate about digital marketing and want your work to contribute to meaningful, long‑term change, we would love to hear from you.
This is a permanent, full-time role, but we would also consider applicants on a part-time job share basis.
Please ensure your cover letter explains why you want to work for MWBI and why you are the right candidate for the role.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Help tackle loneliness among older people in care homes
Thousands of older people living in care homes receive few or no visitors. Friends for Life Bedford exists to change that.
Through our befriending and group activities, we bring companionship, connection and meaningful relationships to care home residents across Bedfordshire.
We are now looking for an Administrator to ensure our volunteer services run smoothly, safely and efficiently — enabling more residents to receive the support they need.
About Friends for Life Bedfordshire
We are a Bedford-based charity working to address the social isolation of older residents in Bedfordshire’s care homes.
Founded in 2007, we have grown from a small local initiative to a registered charity with c90 volunteers supporting more than 30 care homes across Bedford Borough. In the last year, over 1,100 care home residents received our services.
The Role
You will take ownership of the charity’s core volunteer administration processes, ensuring they are efficient, accurate and fully compliant with safeguarding and data protection requirements.
This is a critical operational role. Delays or inaccuracies in volunteer administration directly impact how quickly we can onboard volunteers and support care home residents.
You will manage recruitment administration, DBS and compliance tracking, and key data systems, while producing reports that help the organisation understand and improve its impact.
This role is suited to someone who is highly organised, comfortable working with data and systems, and confident operating in a compliance-focused environment.
Key Responsibilities
Volunteer Administration & Onboarding
- Manage the end-to-end administration of volunteer recruitment
- Issue registration forms, respond to enquiries and proactively follow up with applicants
- Obtain references and coordinate DBS checks in line with safeguarding requirements
- Ensure volunteers progress efficiently through the recruitment process
Volunteer Induction & Compliance
- Arrange and administer volunteer induction (“Welcome Day”) sessions, including logistics and materials
- Book volunteers onto induction once all checks are complete
- Monitor DBS renewal dates and co-ordinate refresher checks to ensure no active volunteer is without a current DBS certificate.
Data, Systems & Reporting
- Maintain accurate and up-to-date volunteer and service records in line with GDPR
- Manage and develop online forms (e.g. JotForms) to support data collection and processes
- Analyse data and produce regular reports to support monitoring, evaluation and funding requirements
- Provide reports and insights to support decision-making by the Board of Trustees
General Administration
- Maintain records such as ID badges, training and safeguarding documentation
- Support communication and coordination between volunteers, care homes and staff
- Provide administrative support across the organisation as required
- Support the production and distribution of newsletters and other communications to homes and volunteers
About You
We are looking for someone who is organised, detail-focused and takes ownership of their work.
You will likely bring:
- Strong administrative experience, ideally within a compliance-heavy or regulated environment
- Excellent attention to detail, particularly when handling sensitive or confidential data
- Experience managing databases and maintaining accurate records
- Strong IT skills, including Microsoft Excel and online systems
- Confidence analysing data and producing clear, accurate reports
- Ability to manage multiple tasks and prioritise effectively
- Good written communication skills
- A clear understanding of confidentiality, GDPR and data protection principles
This role may particularly suit someone who:
- Wants a flexible, meaningful part-time role
- Enjoys structured, process-driven work with clear ownership
- Is confident working with data, systems and compliance requirements
- Thrives in a small organisation where they can take initiative and responsibility
What We Offer
- £13.91 per hour (£13,018 per year for 18 hours a week)
- Employer Pension
- Flexible and Hybrid working
- A supportive and passionate team of staff, volunteers and trustees
- The chance to transform the lives of care home residents every single week
How to Apply
Please submit your CV and a short covering statement outlining how your experience aligns with the position.
Selection will be via an interview.
Please note that applicants must have the right to work in the UK and be able to evidence this prior to interview.
Finally, the role is subject to an Enhanced DBS check.
The client requests no contact from agencies or media sales.
Kairos Women Working Together (Kairos) was founded in 1999 by a group of women in Coventry who recognised that those facing multiple disadvantages, and therefore most at risk of sexual exploitation, were falling through the cracks of existing services. From grassroots beginnings, Kairos has grown into a respected, feminist led, specialist women’s organisation rooted in the community it serves.
Over the next 5 years, Kairos will strengthen our new Women’s Hub as a safe, accessible, trauma-informed women’s centre delivering best practice responses, expand our services to meet women’s needs, strengthen partnerships, and influence systems so that no woman is left behind.
To do this we are seeking an organised, empathetic, and proficient individual to ensure the smooth operation of our hub.
This part-time role provides essential front-of-house support—greeting and assisting women arriving at the hub with sensitivity and professionalism —while also handling a broad range of administrative duties. From digital communications to accurate data entry & record keeping, ordering supplies and liaising with key partners and contractors you’ll help ensure our hub is kept safe, clean and ready for us to welcome visitors and women attending our groups and services.
If you have proven experience in office administration, strong IT skills (including Microsoft Office and familiarity with graphic design tools like Canva), and a commitment to our values and ethos, we want to hear from you.
Post Salary: £25,878 per annum, pro rata hours worked
Working hours: 22.5 hours per week, worked over Monday to Friday
Location: Kairos Women’s Hub, Old Grammar School, 31 Silver Street, Coventry, CV1 1HP.
This post is restricted to female applicants only under Section 9 of the Equality Act 2010. An enhanced DBS disclosure will be required.
Overview of Post
The Operations & Administration Support role is a vital part-time position responsible for the seamless operational flow of Kairos. Key duties encompass a broad range of administrative functions, from managing the main email inbox and creating visual content to accurate data entry and essential record-keeping. The role provides front-of-house support, welcoming women and visitors attending our Women’s Hub and ensuring its smooth running through monitoring and ordering essential supplies and liaising with CV Life regarding building maintenance and cleaning services. The role requires an organised, empathetic, and proficient administrator capable of supporting front line staff and the Senior Leadership Team.
Main Responsibilities
Digital & Communications
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Manage the admin email inbox, responding to all queries promptly and forwarding communications to relevant staff members as appropriate
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Open, scan, and distribute post to appropriate recipients
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Use online graphic design tools to create visual content such as posters, signs and information sheets for use in the Women’s Hub and on social media.
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Assist the Senior Leadership Team in website updates and social media content.
Reception
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Welcome women arriving at the Women’s Hub with empathy and professionalism, responding with particular sensitivity to any who may be distressed
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Use knowledge of local services, advocacy, and rights to direct women to appropriate support, so ensuring no one leaves without assistance or alternative referral options
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Welcome visitors and external partners attending meetings, assisting in preparation of refreshments as required
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Assist the Support & Services Lead in ordering bus passes
Compliance & Governance
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Assist the Support & Services Lead in maintaining safeguarding records and procedures, entering and updating concerns on the log.
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Assist colleagues in maintaining an accurate record of women attending groups and services, entering individual service user details onto the database.
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Maintain and circulate a quarterly policy review schedule to the Senior Leadership Team.
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Coordinate policy update processes and distribution
Financial & Procurement Management
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Administer procurement processes for office supplies and equipment
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Assist the Finance & Impact Lead during contract reviews and negotiations, e.g. by researching best value and actively requesting charity discounts from suppliers
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Assist Finance & Impact Lead in reviewing service contracts for energy, phone, internet, and insurance
Facilities & Building Management
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Assist the team in ensuring the Women’s Hub and courtyard is clean, tidy and free of rubbish, ready to welcome women and visitors.
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Manage and monitor waste collection schedules (general waste, recycling, food waste) and coordinate sanitary bin and confidential waste collections
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Maintain stock levels of essential supplies (e.g. toilet rolls, paper towels, soap, health and safety products)
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Liaise with CV Life regarding building maintenance and repairs, and with cleaning services
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Arrange annual PAT testing of all electrical equipment
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Assist the designated Health & Safety Officer in
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conducting periodic checks of the security alarm systems and access procedures
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identifying and resolving health and safety issues, maintaining accurate incident logs
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Relationship Management
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Maintain positive relationships with key service providers
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Support SLT, front line team and volunteers with operational queries, liaising with contractors as required.
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Keep stakeholders informed of relevant developments and maintain regular communication
HR Administration Support
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Conduct annual driving license checks for staff who drive for work
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Verify MOT and tax status for vehicles used for work purposes
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Provide administrative support to the Volunteering & Community Engagement Lead and Support & Services Lead during recruitment.
Health and Safety
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Assist the designated Health and Safety Officer in conducting and recording risk assessments and monitoring their implementation
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Record workplace accidents
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Maintain supplies of condoms and pregnancy tests, liaising with Public Health
IT & Equipment Management
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Manage inventory of laptops and mobile phones, and assist the Support & Services Lead by logging and monitoring SIM cards.
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Liaise with IT service provider for equipment procurement and technical support
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Coordinate laptop setup and configuration for new staff
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Assist Finance & Impact Lead in procuring replacement devices as needed, seeking best value options
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Manage and review mobile phone contracts
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Maintain accurate records of equipment allocation and contract expiry date
Person Specification
Experience
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Previous experience in office administration
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Proficiency in IT: Strong skills in Microsoft Office (Word, Excel) and experience using databases or CRM software
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Familiarity with online graphic design tools e.g. Canva
Knowledge & Skills
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Organisation & attention to detail: Excellent time management and accuracy in data entry
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Communication: Strong written and verbal communication skills
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Client facing skills including empathy and sensitivity
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Efficiency: Ability to manage multiple tasks simultaneously
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Understanding of GDPR regulations
Values & Behaviours
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Self motivated and a strong problem solver.
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Collaborative team player
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High integrity and a continuous improvement mindset.
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Commitment to Kairos’s values and ethos.
Other
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Willingness to work flexibly.
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Unrestricted right to work in the UK
If you would prefer, you are welcome to complete our application form as an alternative to sending us a CV with covering letter.
A movement of women working together to create the moments when change becomes possible.
The client requests no contact from agencies or media sales.
At Rethink Mental Illness, we believe everyone should be able to live a fulfilling life, regardless of how severely mental illness affects them. Our services are growing — and so is our ambition. That’s why we’re looking for a passionate and skilled Business Development Manager to help us shape the future of our charity and the support we provide.
About the role
As our Business Development Manager, you’ll play a key role in sustaining and expanding the services that make a real difference to people severely affected by mental illness. You’ll bring teams together, write with clarity and purpose, and lead the end‑to‑end bid development process — ensuring we continue to deliver high‑quality, impactful support where it’s needed most.
You’ll champion collaboration, draw on the expertise of colleagues across the charity, and craft compelling, evidence‑based proposals that reflect who we are and what we stand for. From early development to final submission, you’ll help us win and retain contracts that directly improve lives.
What you’ll be doing
- Leading the end‑to‑end development of bids, retenders, and proposals in line with internal quality standards.
- Working collaboratively with teams across Rethink Mental Illness, building strong relationships and creating connected ways of working.
- Supporting and managing Bid Development Officers.
- Contributing to regional business development plans and helping shape sustainable, innovative service models.
- Writing high‑quality, insightful submissions that articulate our strengths, capabilities, and lived‑experience approach.
- Developing early-stage budget models and working with Finance and HR to finalise financials ahead of submission.
- Generating insight through data, evidence, and internal expertise to create winning proposals.
- Researching competitors and identifying what makes Rethink Mental Illness stand out.
- Supporting successful bids through structured handovers and mobilisation.
- Contributing to continuous improvement through feedback, learning, and maintaining our Bid Library.
What you’ll bring
Essential
- A strong track record of writing successful competitive bids or proposals.
- Excellent writing, critical thinking, and communication skills.
- The ability to interpret complex tender documents and understand commissioner expectations.
- Strong relationship-building skills and the ability to unite diverse teams.
- Knowledge of commissioning, current legislation, and best practice in mental health and social care.
- Experience constructing budgets and modelling service assumptions.
- Strong organisational and project‑management abilities, with flexibility to meet deadlines.
- Proficiency with Microsoft Office and excellent general IT skills.
- A values‑driven approach consistent with Rethink Mental Illness’ ethos.
Desirable
- Experience working within mental health, health, or social care sectors.
- Lived or professional experience related to mental health and wellbeing.
Why Rethink Mental Illness?
When you join us, you’re not just taking on a role — you’re becoming part of a movement.
A movement committed to improving the lives of people severely affected by mental illness through high‑quality services, innovation, and compassionate support.
You’ll be part of a collaborative, supportive team where your growth and wellbeing matter, and where your work has a clear, direct impact.
We’re Rethink Mental Illness and no matter how bad things are, we can help people severely affected by mental illness to improve their lives.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
These roles require regular in-person engagement in London. Applicants must be able to travel to and work in London easily. AN ISVA QUALIFICATION IS REQUIRED FOR THIS POST.
About us
SurvivorsUK exists for men and non-binary people who have experienced any form of sexual violence.
We support – by providing services such as a helpline, counselling, ISVA and groupwork.
We challenge – by raising public awareness of the issue, and dispelling myths
We build – by creating and facilitating networks for better access to help
Role
You will provide pro–active emotional, practical and advocacy support for male and non-binary survivors who have experienced any form of sexual violence and are engaging (or considering engaging) with the criminal justice system.
Our ISVAs work with clients currently residing in any London borough, or if the abuse was committed in any London borough. Some travel to London will be expected.
An ISVA qualification or relevant degree is desirable, but not essential. We consider people from a wide range of educational backgrounds and work experience. What matters is that you are empathetic and will support the specific needs of our clients.
Please see attached Job Description and Personal Specification for more information
Benefits of Working with Us
- We are a Disability Confident Employer
- Access to Employee Assistance Programme
- Access to Clinical Supervision, if relevant for your role
- Acces to gym at our Hackney Wick offices
- Commitment to your professional development
How to apply
To express an interest in the role and to be considered, please review our JD and Personal Spec and submit the following:
- An up-to-date CV.
- A supporting statement that addresses each of the requirements in the person specification, and outlines your motivations for applying.
Closing date: Sunnday 22nd March 2026 at 12pm
Interviews: TBC, these may take place remotely or in-person in our offices in London
We especially encourage applications from individuals who reflect the diversity of the communities we serve, including men, non-binary, Black and Asian, trans, disabled people, and those from other marginalised groups. We recognise and value the unique experiences that arise from the intersections of these identities, and we particularly welcome applications from people with lived experience or a strong understanding of the issues faced by our service users.
At SurvivorsUK, we are committed to creating an inclusive and supportive work environment where everyone is empowered to bring their full, authentic selves to work. We also understand the importance of work-life balance and are open to discussing flexible working arrangements, including job share opportunities, to support candidates with caregiving responsibilities or other needs.
If you require any adjustments during the recruitment process or have any accessibility needs, please let us know. We are here to provide any support necessary to ensure the process is inclusive for you.
Our vision is a society that acknowledges, supports, and advocates for men and non-binary people who have been affected by rape or sexual abuse
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role
At the Motability Foundation, we fund, support, research and innovate so that all disabled people can make the journeys they choose.
We’re building a Transport Solutions Team that can work flexibly across all the tools in our delivery kit – from grants and innovation pilots to research, partnerships, and commercial interventions. This includes a growing portfolio of projects tackling key challenges like inclusive EV charging, complex community transport funding opportunities, and large-scale research such as the National Centre for Accessible Transport.
We are now recruiting four Transport Solutions Managers to help design and deliver high-impact work across this portfolio. These are pivotal roles that combine subject expertise, delivery capability, and leadership and are designed to work flexibly across our matrix structure.
Some roles will focus more on funding: exploring new funding mechanisms and managing end-to-end development and delivery of funding opportunities and a team of grant managers. Others will focus more on direct delivery: leading projects, partnerships or research commissions. But all Transport Solutions Managers will be encouraged to develop and contribute across both areas.
We’re looking for people who bring either or both of these skillsets to the role and who are keen to grow their expertise across the range of tools we use. Whether your background is in grant-making, innovation, systems thinking, or programme delivery, we want to hear from you.
This is an opportunity to join a collaborative, purpose-led team driving change in the transport system for disabled people and to work on some of the most interesting and impactful projects in the sector.
What you’ll be doing
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Lead the design and delivery of impactful projects or funding opportunities, working closely with Programme Directors and colleagues across the Transport Solutions Team.
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Manage end-to-end delivery of specific initiatives – this could include grants, pilots, commissioned projects, partnerships or other tools – ensuring they are well scoped and aligned to our strategic priorities.
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Use insight, evidence, and stakeholder engagement to shape the approach to new work, including scoping documents, funding criteria, business cases, and delivery plans.
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Work flexibly across our matrix team, contributing to projects or funding rounds outside your own portfolio as needed, and supporting colleagues with specialist input or delivery resource.
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Build and maintain relationships with external stakeholders, including charities, researchers, delivery partners and commercial organisations.
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Manage delivery, budgets, due diligence, risks and outcomes for projects or funding opportunities, ensuring appropriate governance and reporting is in place.
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Collaborate across teams including Impact & Evaluation, Finance, and Communications to ensure high-quality delivery, learning and visibility of our work.
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Bring and apply knowledge in key areas such as accessible transport, disability, inclusive innovation, grant-making or systems change.
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Support the development and continuous improvement of our delivery models, funding mechanisms and ways of working.
Your experience
Must haves:
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Experience managing projects or funding opportunities from inception through to delivery, including planning, delivery, and monitoring, ideally across teams and with external partners or suppliers.
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Ability to scope and deliver initiatives or funding opportunities using evidence, insight, and engagement with disabled people and other key stakeholders.
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Strong organisational skills, with the ability to manage multiple, complex workstreams to deadlines in a fast-paced and evolving environment.
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Excellent written and verbal communication skills, with the ability to influence and collaborate effectively across diverse stakeholder groups.
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Strong data and analysis skills, including the ability to synthesise qualitative and quantitative insight to inform decision-making and strategy.
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High IT literacy, including confident use of Microsoft Office (especially Excel and PowerPoint).
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A collaborative and flexible working style, with experience contributing to cross-team initiatives or matrix working.
Nice to haves:
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Understanding of disability and transport issues, such as the social model of disability, transport barriers, key legislation etc.
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Experience delivering or managing grant programmes, innovation pilots, research projects, or cross-sector partnerships.
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Familiarity with innovation or funding mechanisms such as challenge prizes, agile funding rounds, co-design, systems mapping, or commissioning frameworks.
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Experience of working in or alongside government, industry, or the not-for-profit sector.
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Experience supporting or line managing others in a team or project context.
We are building a future where all disabled people have the transport options to make the journeys they choose.
The client requests no contact from agencies or media sales.
New Start, The Wythenshawe Heart and Lung Transplant Fund, supports patients and their families before, during and after heart and lung transplantation. Working alongside the world-class Cardio Thoracic Transplant Team at Wythenshawe Hospital, we fund much needed research, specialist training, and equipment.
We are a small but impactful charity, committed to making a real difference to patients and their loved ones at every stage of the transplant journey.
The Role
We are seeking a proactive, organised and compassionate Charity Co-ordinator to support the smooth day-to-day running of the Charity.
The successful candidate will be self-motivated, adaptable, and confident managing a varied workload in a busy charity environment.
Key Responsibilities
- Provide full administrative support to the charity
- Maintain confidential records and databases
- Support financial administration including invoices and reconciliations
- Coordinate meetings, prepare agendas and minutes
- Support fundraising activities, events and donor communications
- Ensure compliance with governance and data protection requirements
- Maintain an active Social Media presence
- Manage and support the Transplant Athletics Team
About You
We are looking for someone who:
- Has previous administrative experience (charity or healthcare experience desirable but not essential)
- Is highly organised with strong attention to detail
- Has good IT skills
- Can manage their workload independently and prioritise effectively
- Demonstrates empathy and professionalism
- Has strong written and verbal communication skills
- Is proactive, flexible and solutions-focused
- Shares our commitment to transplant patients and their families
Closing Date: Monday 23rd March 2026
Interview Date: Wednesday 25th March 2026
We welcome applications from all backgrounds and are committed to equality, diversity and inclusion.
New Start, The Wythenshawe Heart & Lung Transplant Fund, supports patients and their families before, during and after heart and lung transplantation.
The client requests no contact from agencies or media sales.
The Steel Valley Project carries out a diverse range of countryside and green space projects in Sheffield and the surrounding areas, working with partners, volunteers, the local community and schools to improve the area for people and wildlife.
The Business Support Officer will provide support to the team through a range of administration, finance, marketing and HR tasks and work as part of our small staff team, alongside a number of volunteers.
The role will include general administrative support, co-ordinating office based systems & procedures, providing HR support and marketing the work of the charity, liaising with the General Manager, other officers and volunteers.
The ideal candidate will have experience of work in administration, finance, HR, marketing and will have excellent communication and IT skills, alongside an enthusiasm for the charity and environment sectors.
Based in our Stocksbridge office, the role will consist of 15 working hours per week and a staff pension is available.
Applications close on Tuesday 14th April 2026
Interviews will be held on Wedsday 22nd April 2026
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Do you want to join an organisation committed to addressing low literacy and numeracy levels amongst people in the criminal justice system?
We’ve made substantial progress in recent years, with improvements and expansions to our delivery model and significant growth in our staff team. In Spring 2026, we will launch our refreshed organisational strategy, which will shape our work over the next three years and beyond. To support this growth, we are recruiting for a full time Director of People to help provide strategic people leadership to our growing team of staff and volunteers.
In this pivotal leadership role, you will shape and deliver our People and Culture strategy, ensuring an inclusive, values‑driven and high‑performing environment for our people. You will lead organisation‑wide strategic workforce planning, oversee the full employee lifecycle, and champion initiatives that strengthen engagement, wellbeing and belonging. As a core member of the Senior Leadership Team, you will advise on all workforce matters, drive leadership development, and support our managers to build capability and confidence. You will ensure our HR, volunteering and people operations run smoothly and efficiently, modernising processes and maintaining compliance with employment law, safeguarding requirements and best practice. You will also provide strategic oversight of EDIB work, reward and recognition frameworks, and organisational risk, while leading a dedicated team covering HR, learning and development, and volunteering.
The role requires excellent communication and organisational skills, strong knowledge of employment law, the ability to coach and influence senior leaders, and the capacity to work autonomously while managing multiple priorities effectively. You must be IT literate, with a good working knowledge of the commonly used Microsoft business tools, and be able to work independently. The role calls for a hands-on, collaborative, people‑centred leader with strong emotional intelligence, an inclusive and values‑driven mindset, and the ability to think strategically while remaining performance‑focused and learner‑centred.
We want to hear from applicants who are as committed to the cause as we are.
This is a home-based role but may require occasional travel around the UK including overnight stays. This role is 5 days per week (35 hours) with working days/hours to be mutually agreed in line with business needs.
Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions.
Interviews, which will be held online, will take place on 31st March and 1st April 2026
All applications must include a covering letter of no more than 2 pages which outlines your suitability for the role and how you meet the person specification.
The client requests no contact from agencies or media sales.
We are currently looking for a Administrator/Receptionist to join our team at St John's College.
You'll provide administrative and reception support to St Johns College residential management and wider Senior Leadership Teams. You'll be responsible for organising meetings as required, booking rooms and accurately recording minutes as required. You'll also design and maintain data tracking sheets for quality assurance purposes using Microsoft Excel.
You'll raise residential purchase orders and complete monthly credit card reconciliations on behalf of the Senior Leadership Team. You'll help plan and organise events as required by the wider SLT, coordinate logistics such as booking spaces, arranging materials and communicating with staff and learners.
We are looking for someone who has:
- Experience of providing high quality administration support within a fast paced/ busy and pressurised environment
- Excellent IT skills – Microsoft Office particularly Excel, PowerPoint, Work and Outlook
- Excellent interpersonal skills at all levels via telephone and written forms of communication including experience of being able to set out and form correspondence or reports
- Experience of using own initiative to plan, organise and manage own workload in an environment where priorities change daily and yet keep to deadlines
In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD), flexible and more!
This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.
If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.
Ambitious about Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.
Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.
Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.
The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.
We stand with autistic children and young people, champion their rights and create opportunities.
The client requests no contact from agencies or media sales.
Role Purpose
To lead Trussell’s email and marketing CRM strategy and digital projects by creating insight‑led, compliant, and engaging digital communications and journeys that bring our story to life and drive programme outcomes.
This role is part of the Together with Trussell programme, the goal of which is to build stronger connections with our supporters, partners and donors to increase funding, campaigning, and other forms of support for our work. As a member of an enabling programme, this role is focused on the successful delivery of the Together with Trussell programme outcomes, which underpin and enable the outcomes of our 5 external programmes – together contributing to the fulfilment of our long-term vision of a UK without the need for food banks.
Key Responsibilities
Email and CRM marketing
· Lead the design, content development and delivery of Trussell's email programme and related projects, optimising workflows, journeys and alignment with our audience strategy to deliver organisational goals.
Product leadership
· Overall product leadership of our customer marketing platform, Marketing Cloud, ensuring data models and digital ecosystem are optimised and compliant with data privacy laws and industry standards, protecting supporter data from cyber threats.
Analysis and insight and performance
· Implement digital tracking, attribution and measurement in line with established UTM governance and tagging standards to enable accurate tracking and optimisation. Lead the supporter data function, ensuring accuracy and compliance of supporter data, working with business system teams to ensure reporting enables actionable decision making.
Consultancy and stakeholder management
· Act as an expert inhouse consultant for programme teams providing advice and guidance to embed best practice, accessibility and innovation in digital communications, driving continuous improvement.
Digital marketing project management
· Lead digital marketing projects that deliver continuous improvement and compliance driving improved engagement with our audiences and programme outcomes.
Person Specification
Core Knowledge
· Deep understanding of CRM, CDP and marketing automation platforms. Experience of Salesforce and Marketing Cloud would be an advantage.
· Management of multiple audience-focused email marketing programmes with complex segmentations and competing priorities
· Excellent understanding of email copy and content best practice
· Excellent understanding of accessibility and legal regulations for email marketing, including the Data Protection Act and UK GDPR and accessibility best practice
· Strong understanding of digital measurement, including tracking, attribution and analytics methodologies and summarising insights to inform decision making.
Essential Skills
- Data analysis and converting this to actionable strategies
- Excellent stakeholder management and relationship building skills
- Able to influence decisions, demonstrates collaborative approach
- Ability to think strategically and practically deliver
- Excellent ability to co-ordinate a variety of projects simultaneously in a multi-stakeholder environment
· Problem solving approach, giving strategic direction
· Process review and improvement skills
Key Experience
- Leading and delivering digital projects and outcomes
- Leading email strategy and function
- Ensuring best practice and compliance
- Performance measurement and reporting skills
- Team leadership
- Managing relationships with suppliers and agencies
The client requests no contact from agencies or media sales.
The Woodland Trust is looking for a Cyber Security Engineer to act as the security lead on all cloud infrastructure and help develop, and implement, a leading cyber security programme to protect against cyber threats to the organisation.
The Role:
- Support delivery of the Cyber Security Strategy, focusing on threat detection, prevention, and analysis.
- Contribute to technology governance, including developing and managing security policies and procedures.
- Analyse complex technical challenges and implement effective cyber security improvements aligned to organisational needs.
- Collaborate with development teams to embed and manage application security tooling across DevOps processes.
- Lead cloud security risk remediation and provide secure design for new systems, upgrades, and migrations.
- Design, configure, and manage vulnerability management solutions, including remediation from testing and scanning activities.
- Maintain secure and compliant cloud infrastructure, supporting implementation, upgrades, troubleshooting, and evaluation of new security technologies.
- Act as SME for security incidents and technical risk management, while developing documentation, architecture artefacts, and disaster recovery plans.
- This is a hybrid position with a mix of home working, and from our head office in Grantham, Lincolnshire. Head office attendance would be required no more than once a month on average.
The Candidate:
- Strong experience in Endpoint Security Management and Compliance using Microsoft Intune (antivirus, disk encryption, firewall, ASR, account protection).
- Design, deployment and maintenance of enterprise security technologies across complex environments (EDR, SIEM, patch management, penetration testing tools).
- Extensive hands-on expertise with Microsoft security solutions including Defender suite, data classification and data loss prevention.
- Proven ability to align security architecture with regulatory and compliance frameworks (ISO27001, PCI DSS, GDPR, Cyber Essentials) using a risk-based approach.
- Cloud security and identity design experience (Azure AD/Entra ID, Azure ADDS, Enterprise Applications, PIM, Conditional Access, IAM).
- Security posture management, monitoring and remediation using Microsoft Secure Score and Microsoft 365 Defender.
- Design and implementation of secure-by-design cloud-native and distributed architectures, including governance (Azure Policy, Management Groups), Office 365 security, encryption standards, and knowledge of MITRE ATT&CK framework.
- Microsoft Certified: Azure Security Engineer Associate (Essential) and Cyber Security Architect Expert. With security Certifications such as CISM, CISSP, SANS, CEH, CREST.
Benefits and Wellbeing:
Joining our team means you’ll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:
- Enhanced Employer Pension
- Life Assurance
- Flexible & Hybrid Working Options
- Generous Annual Leave - 25 Days Plus Bank Holidays (pro rata’d for part-time)
- Buy and Sell Holiday Scheme
- Enhanced Parental Pay
- Employee Assistance Programme
About Us:
The Woodland Trust is the UK’s leading woodland conservation charity. We want to see a world where trees and woods thrive for people and nature. The Trust engages and inspires people to make their difference tackling the nature and climate crisis helping protect, restore and create our vital woods and trees.
Our Commitment to Diversity and Inclusion:
To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees.
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.
Please contact us to discuss any additional support or adjustments you may need to complete your application.
Application Advice:
For fairness we keep our candidates’ personal details hidden from the hiring managers, we do not ask for your CV at application stage OR so they do not see your CV until shortlisting is completed. Make sure that your Personal Statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role.
Acceptable Use - Artificial Intelligence (AI):
We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools.
Apply Now:
If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.
Interviews will be held via Microsoft Teams week commencing 13th April.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Support for and implementation of the Branch’s strategic and service delivery plans
- Supports the Branch Director and Board of Trustees to ensure that the charity meets its governance responsibilities.
- Supports the development and delivery of the Branch Management team’s strategic and service delivery plans in pursuit of the vision, mission, and values of Samaritans and to meet Central London Samaritan’s objectives.
- Supports the development and delivery of a successful fundraising strategy that supports the organisation’s goals and contributes to its sustainability.
- Supports the Treasurer in the management of Central London Samaritans budget to ensure financial resilience.
- Contributes to the development of external and internal relationships and communications, raising the profile and reputation of CLS in support of the organisation’s charitable aims.
- Contributes to the overall effectiveness of the organisation in ensuring to 24/7 availability to callers.
Provides leadership and line management to the staff team including the following functions:
- External relations and outreach
- Fundraising
- Recruitment and training of new volunteers
- Volunteer rota and support
- Facilities and Office services
- Other areas of responsibility that may from time to time be established.
Main Responsibilities:
Governance
- Support the Director and Board of Trustees to ensure that the charity meets its governance responsibilities.
- Ensure appropriate presentation and reporting on the progress of the organisation and on all matters relevant to the discharge of its charitable responsibilities.
- Provide in a timely and appropriate manner information that will assist the Trustees in carrying out their responsibilities.
- Monitor changes to statutory requirements on behalf of and in consultation with the Trustees and working with the Trustees and Directors to ensure compliance.
- Lead on all areas of Data Protection across the branch including policy development, revision, and implementation.
Financial Management & Fundraising
- Support the Treasurer in the preparation of the annual operating budget for agreement by Trustees.
- Manage the budget on behalf of and in consultation with the Director, Treasurer and Trustees
- In consultation with the Treasurer and other trustees, set an annual fundraising target.
- Support the development and implementation of a strategy for raising income to meet the needs of the organisation.
- Manage project and area budgets with relevant staff and volunteer leads.
Support for and implementation of the Branch’s strategic and service delivery plans
Support the Director and wider Branch Leadership Team in setting the culture and vision for the organisation that will enable staff and volunteers to understand what is expected of them and perform to the highest standards.
- Work closely with the Director and Branch Leadership team to deliver branch strategy and specific services.
- In conjunction with volunteer leads, manage the delivery of the organisation’s restricted funded programmes ensuring project milestones, timescales and financial imperatives are fully met and supporting growth in line with the organisation’s charitable aims.
- Work with the Governance Working Group to implement and manage the organisation’s operational policies and procedures.
- Input into to research and planning of new branch initiatives.
- Monitor changes to national Samaritans policies and guidelines, alerting Directors, and Trustees as appropriate
Line Management
- Work with Trustees and Directors to support the Branch Team to deliver the branch’s volunteering, outreach and fund-raising strategies
- Provide effective line management and leadership to the staff team by managing all aspects of staffing, including recruitment, setting objectives and managing performance.
- Line manage the Business Support Officer, Volunteering Coordinator, Recruitment and Training Coordinator and Fundraising and Events Officer, Trusts and Foundatons Officer and other roles that may from time to time be established
- Act as a role model to staff and colleagues by demonstrating exemplary standards of behaviour, a positive attitude, and high levels of personal performance.
- Identify and develop talent within the team that can be fostered, offering opportunities for personal and career growth where appropriate.
- Work with the Branch Leadership Team to support all staff activities.
Communications
- Work with the Director and Deputy Director for Communications and relevant staff members to support delivery of the branch Communications Plan. This will include coordinating internal and external communications as well as maintaining good relationships with volunteers, partners and other Samaritans branches and the Samaritans Charity.
- Maintain relationships with the Samaritans Central Charity in relation to media activity.
- Work with Director to ensure the Branch is represented on suicide prevention partnerships and involved in strategies with local councils and other organisations within the seven boroughs covered by the branch.
- Work with Branch Leadership Team to ensure the Branch is appropriately represented the branch at external events.
Facilities and Office Management
- Oversees the management of the building on behalf of and in consultation with the Trustees and the Office Manager
- Take overall responsibility for the contracting of services to the organisation
- Take responsibility for compliance with Health and Safety Regulations
Hours of work
1. The basic hours of work are 35 hours per week, spread over five working days. There will be a need to work some evenings and weekend days, so flexibility is essential. The core responsibilities and duties should be carried out during weekdays.
2. The amount of out of hours work will be agreed with the Director on an on-going basis. Time off in lieu will be allowed in agreement with the Director and in line with the current European Working Time Directive.
Limitations
This job description is neither exclusive nor exhaustive and the duties and responsibilities may vary from time- to-time in the lights of changing circumstances and in consultation with the jobholder.
The jobholder will be required to work within the rules and regulations of Samaritans and accept the authority of the Director, who has discretion to delegate authority to the job-holder and to withdraw it.
Equal Opportunities Policy
Central London Samaritans is committed to eliminating any discrimination and promoting diversity and equality of opportunity in all it does. It is therefore Central London Samaritans' commitment to provide equal opportunities in employment and we will not unlawfully discriminate against job applicants, employees of the Company, volunteers, workers, or contract workers on the grounds of their age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex, or sexual orientation.
Requirements
- Graduate or equivalent by experience
- Relevant postgraduate qualifications
Skills and abilities
1. Proven ability to manage a work programme, which involves managing, mentoring, and developing staff.
2. Ability to work to tight deadlines in managing a variety of tasks simultaneously in ways that ensure key objectives are met.
3. Work effectively with a range of different stakeholders, including paid staff, volunteer directors, volunteers engaged in service delivery, third party organisations and users of the services.
4. Strong communications skills, both oral and written, especially in matching style/language to audience being targeted.
5. Ability to research and develop reports at a senior level.
6. A self-starter who has the ability to develop and implement innovative solutions to both new and existing challenges.
7. Proven ability to assimilate/summarise complex information and to familiarise themself quickly and confidently with key issues.
8. Ability to build effective relationships, especially with organisations operating near people in distress, other helping agencies, and healthcare professionals.
9. Ability to enthuse and motivate paid staff and volunteers.
10. Good financial management skills –evidence of leading and managing a budget.
11. High level organisational delivery skills.
12. Proven ability in managing staff who report to others for task management purposes, such as in a matrix structure.
Experience
- Experience of working with volunteers and paid staff
- Experience of financial planning and management, including budgetary control.
- Experience of implementing systems to comply with relevant legislation, including that on data protection, freedom of information, and health and safety.
Project management knowledge and skills.
1. Experience of working in a charity or not-for-profit helpline service, ideally like that of Samaritans
2. Experience of issues affecting London government
3. Experience of working with Boards of Trustees
Knowledge
- Sound general working knowledge of IT
- General knowledge of business management
- Experience and understanding of managing / developing teams.
- Knowledge of advanced IT and telephony, such as those required by Samaritans.
- Understanding of the policies and principles followed by Samaritans.
- Understanding of the rules and regulations, as overseen by the Charity Commissioners, by which Samaritans are bound.
- Knowledge of voluntary sector in terms of high-level policy decisions, structures and influences through government, small charities and local community organisations
Personal qualities
1. Intellectually strong, applying a structured approach to work.
2. A flexible and co-operative team approach, which is respectful of the ideas and expertise of others.
3. Adaptable to change, while being able to work unsupervised.
4. Able to use initiative, assessing and adjusting to changing work priorities.
5. Affinity with charity’s goals and values
The client requests no contact from agencies or media sales.
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Salary: £50,331 gross per annum
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Location: London
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Contract Type: Indefinite
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Hours: Full Time
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First Interview Dates: Monday 13 April 2026
At ClientEarth, we use the power of the law to protect our planet. We are hiring an experienced Database and Insights Manager to lead our External Affairs Operations department’s data strategy, governance, reporting, and insight development to enable the External Affairs team to deliver its strategic objectives effectively and efficiently.
Meet your Manager
In this role, you will report to Ali Burr, ClientEarth’s Global Operations Lead (External Affairs). With over 10 years of international experience across higher education, international NGOs, and mission-driven organisations. Ali leads ClientEarth’s External Affairs Operations Teams, who work across the fundraising and communications teams to strengthen organisational efficiency, governance, and compliance, and to support teams in scaling their impact.
Before joining ClientEarth, Ali held senior operational roles in both international environmental rights organisations and NGOs.
Key Responsibilities
- Lead the management and continuous development of ClientEarth’s (CRM), overseeing supplier relationships and ensuring effective system performance.
- Oversee data management workflows across the External Affairs Department, ensuring accuracy, consistency and high data quality standards.
- Produce and enhance monthly insight reports, KPI dashboards, performance analysis, forecasts and audience insights to inform decision-making.
- Oversee regular data hygiene, reconciliation of CRM and Finance systems, and support audit requirements.
- Oversee, review and, as appropriate, sign–off on the work of line managed staff
See the job description (below) for a full list of duties for this role.
Skills, Knowledge and Expertise
- Significant experience in information and contact management in CRMs, ideally Raiser’s Edge (essential)
- Significant experience in designing and delivering KPI reporting, dashboards and data analysis to support income forecasting, performance monitoring and strategic planning (essential).
- Experience of working with finance teams and a strong working knowledge of financial processes including gift administration, income tracking, reconciliation and reporting (essential)
- Experience developing and integrating third party platforms (e.g API integrations, or tools like ImportOmatic, Importacular, Power Automate) with CRM systems. (essential)
- Experience of managing a small team or individual staff (essential)
- Core IT skills: able to use MS Office (particularly Excel), databases (e.g. Raisers’ Edge NXT; SharePoint) (essential)
See the job description (below) for a full list of duties for this role.
Benefits
Have a question about this job? Please visit our Careers site for advice on applying, FAQs, and more.
Flexible working: We are proud to be a Flexa accredited Employer. Visit our Flexa Employer page for more information on our approach to flexible working. Our flexible working policy allows our people the choice to decide to work from home/another location in the country where their contract of employment is issued for 80% of their month, with the other 20% of their month being office-based See our Benefits page for more as well as our flexible working FAQ.
ClientEarth values diversity and inclusion and the benefits this brings. We aim to appoint the most suitable candidate at all times and welcome applications from people from all different backgrounds. See our equity, diversity and inclusion journey page for more.
Please note that ClientEarth is only able to employ those who have the pre-existing legal right to work in the UK.
ClientEarth is not a law firm and does not provide legal advice or legal services to third parties.
Using the power of the law to protect life on Earth.


The client requests no contact from agencies or media sales.