Office manager jobs

Chief Executive Officer (CEO)

Salary: £45,068 to £51,242 (Negotiable)

37 hours per week – Flexible throughout the week, including some evenings and weekends

We are seeking to appoint a Chief Executive Officer with a proven commitment to survivor-led practice, outstanding organisational leadership capability, and relevant therapeutic competence, to provide strategic and inspirational leadership for the organisation’s future.

Leeds Survivor Led Crisis Service (LSLCS) exists to provide compassionate, person-centred, trauma-informed crisis support to people across Leeds and West Yorkshire.  Founded in 1999 by individuals with lived experience of mental health crisis, the organisation has grown to deliver a range of services for adults, children and young people while remaining rooted in survivor leadership and empowerment. LSLCS has a long history of innovation and excellence; receiving multiple national awards.

The CEO holds overarching responsibility for the current service provisions, with the support of operational directors and service managers.  LSLCS challenges and shapes current practices; aligned with the needs of those accessing crisis services, with a strong emphasis on gaining and reviewing service user and team feedback to inform decision-making.  The CEO must be able to review feedback openly, regularly and with genuine curiosity in shaping the future of the organisation.

The CEO provides strategic leadership to ensure that LSLCS continues to deliver high-quality, values-led crisis services.  Working closely with the Board of Trustees, the CEO ensures the organisation operates in alignment with its survivor-led ethos, trauma-informed principles, and person-centred philosophy.  The post-holder champions the mission of LSLCS, strengthens its culture, and maintains the organisation’s reputation as a trusted and innovative provider of crisis support.

The CEO must ensure that the organisation’s governance is compliant with Charity Commission requirements, contractual obligations and all other relevant legislation and guidance, and works closely with the Operations Director (Central Services) to ensure the organisation’s financial sustainability and the appropriate, responsible use of its resources.

We have an exciting opportunity for a Media and Communications Officer to join our team at Endometriosis UK and help us make a real difference for the 1.5 million in the UK with the disease. This is a crucial, busy and varied role working closely with the Head of Communications and Campaigns to raise awareness and increase the visibility of endometriosis and Endometriosis UK. You will be working as part of a small but ambitious communications and campaigns team with a strong commitment to raising awareness and achieving real change to help those living with endometriosis and menstrual health conditions.

The role will be ideal for a proactive, forward-thinking, and highly organised communications professional who is comfortable with multi-tasking in a fast-paced environment. The postholders priorities will range from being the first point of contact for media enquiries to drafting media statements to respond to Government announcements that could impact the lives of those affected by endometriosis. You’ll be able to identify news stories, opportunities, and effectively pitch ideas to high profile media outlets, and have experience in working with case studies and celebrities to share their stories with the media.

At Endometriosis UK, we’re lucky to work with incredible volunteers with lived experience of endometriosis, who have important and compelling stories to tell.

You’ll be experienced or have a passion for working with case studies to bring their stories to life – and build and nurture relationships with case studies and high profile ambassadors to ensure that those with lived experience are at the heart of our communications.

You’ll be a born storyteller with excellent project coordination skills; able to meet tight deadlines and often last-minute media requests.

We are looking for someone who brings fresh ideas to the table, and will be able to work with teams across the organisation to support the organisations communications outputs – this could include supporting with written materials and publications, drafting copy for the website, or producing compelling newsletter content. 

Your work will play a crucial role in supporting the endometriosis community and delivering on our ambitious 2025 -2030 strategy.

Closing date for applications: 9am Monday 16th March 

Interview date: Monday 30th and Tuesday 31st March

Please note that for capacity reasons, we are only able to get back to successful candidates on the status of their application.

Interserve is committed to working cross culturally amongst the peoples of Asia and the Arab World; to see lives and communities transformed through encounter with Jesus Christ.  This new role offers an excellent opportunity to develop a range of communications skills and experience in a small friendly team in a mission organisation context.

We are looking for a confident and creative communicator with a shared passion for mission, as well as at least 2 years relevant experience in a communications role.

You will have excellent communication and organisational skills, be able to prioritise tasks and present information in front of groups of people.

The role includes;

· Creating Interserve’s regular internal and external email communications

· Managing day-to-day social media presence, ensuring content grows engagement and reaches key        audiences.

· Creating digital content in co-operation with the Communications and Prayer Co-ordinator

· Co-ordinating the regular giving and legacy fundraising programmes with the Communications Manager

· Organising, planning and implementing fundraising events in co-operation with the Communications  Manager

The role is hybrid, with a mix of time spent in our Birmingham National Office and working from home.  The salary is £33,050 for full time hours.  This role has an occupational requirement.  All applicants should have the right to work permanently in the UK and should be aware that a DBS check will be undertaken at offer of employment.

Further details can be found on our website.  Please submit your CV, covering letter and completed application form.

Interserve is committed to safeguarding and promoting the welfare of children and adults at risk and expects all within the Interserve community to share this commitment. DBS certificates will be required for all workers

Good health is essential for people and communities to thrive; it is the foundation of a happy and prosperous society. For more than 150 years it has been our mission to improve and protect the health of the public by addressing the factors that determine it. We are recruiting to this exciting and challenging External Affairs role which brings together policy and communications to strengthen our national voice, increase our impact and support delivery of our mission.

We are looking for a strategic, outward‑facing leader to establish and lead this new role. You will bring political insight, strong judgement and the ability to turn evidence and policy into compelling public‑facing narrative. You will oversee parliamentary engagement, policy adoption, campaigns, media relations and organisational narrative, ensuring RSPH’s voice is clear, confident and influential.

This is a rare opportunity to shape a new function and lead teams working across policy, influencing and communications. You will play a central role in raising RSPH’s profile, supporting adoption of our programmes and positioning us as a leading voice on public health, inequalities and the wider public health workforce.

About you

We welcome candidates from policy, public affairs, communications or corporate affairs backgrounds. You will be able to demonstrate:

• Strong political awareness and experience engaging with Parliamentary and national stakeholders
• Confident communications leadership including media, narrative and external messaging
• The ability to build coalitions and secure influence and adoption
• Clear strategic judgement in complex or fast‑moving contexts
• Experience leading and developing teams

In return we offer:

• 25 days annual leave
• Agile hybrid working structure – 9-day fortnight available
• Pension contributions
• BUPA Cash plan
• Cycle to Work Scheme
• Membership of the Royal Society for Public Health
• Access to public health knowledge and skills training courses and qualifications
• Organisational commitment to supporting the health and wellbeing of our employees
• Welcoming and friendly team of colleagues, and an active Health Champions programme

RSPH values and actively strives to have a diverse and inclusive workforce in a working environment free from discrimination.

Please do let us know if you require any adjustment to allow you to participate in this recruitment process.

RSPH operates an agile working policy with some attendance at our London office according to business need.

Interviews will be held at our offices in Whitechapel on Monday 20 April.  If you are unable to attend, please indicate this on your application.

Strong relationships change lives.

At Relationship Works, we support individuals, couples and families to build healthier, happier relationships and better emotional wellbeing — strengthening communities in the process. As part of the TLC Group, we deliver safe, ethical and high-quality counselling services rooted in compassion and professionalism.

We’re entering an exciting phase of growth and development and are now looking for an Executive Director to lead day-to-day delivery and strengthen our operational foundations.

The Role

This is a senior operational leadership role with meaningful scope and support from the wider TLC Group infrastructure.

You will:

• Lead the day-to-day running of Relationship Works
• Ensure high-quality, safe and ethical clinical practice
• Support the delivery of agreed growth and development plans
• Strengthen financial oversight and manage budgets responsibly
• Improve systems, processes and the client journey
• Support marketing and partnership activity alongside TLC colleagues
• Develop and support a skilled, diverse counselling workforce

You’ll work closely with TLC Group colleagues who lead on strategy, marketing and wider organisational development — giving you the support and structure to focus on excellent service delivery and sustainable operations.

About You

We’re looking for a values-led, people-focused leader with sound judgement and strong operational experience.

You’ll bring:

• Experience of leading teams and managing services
• Financial awareness and confidence working within budgets
• A collaborative leadership style that develops and motivates others
• Emotional intelligence and clear communication
• A commitment to inclusion, safeguarding and high ethical standards

Experience within counselling, health, social care or the charity sector would be advantageous.

The Offer

• Salary: £40,504 – £47,957
• 37 hours per week
• Hybrid working, with time spent at TLC Group offices (various locations across England)
• The opportunity to lead a respected local service with strong group-level support

If you’re motivated by delivering excellent services, supporting talented people and making a tangible difference in your community, we’d love to hear from you.

Application Deadline: 13 March 2026
Interviews expected in Bristol on 20 and 23 March 2026

About the organisation

nia has been delivering services to women, girls and children who have been subjected to sexual and domestic violence and abuse, including prostitution, since 1975. The organisation has three main aims: to provide services for women, girls and children who have experienced men’s violence; contributing to ending male violence against women and girls, and to inform and influence policy and public awareness.

nia is a professionally approved member of Rape Crisis England and Wales; an umbrella organisation supporting Rape Crisis Centres across the country. Rape Crisis is completely independent of the government and the criminal justice system.

East London Rape Crisis provides free, confidential specialist support for women and girls who have been raped or experienced any other form of sexual violence or abuse at any time in their lives, regardless of whether or not they have reported to the police. We offer confidential and independent support. Services include advocacy, emotional and practical support, one-to-one counselling and group work. The service is provided across Barking & Dagenham, Hackney, Havering, Redbridge, Newham, Tower Hamlets and Waltham Forest.

We form part of the London Sexual Violence Alliance. The Alliance brings together 225 years of expertise and experience and represents a bold, visionary and survivor-centred resource. The Alliance consists of eight members. Seven are organisations that have historically, and or currently, provide support for victims/survivors. MOPAC is the eighth member, primarily sitting at the oversight and leadership governance level. 

Note: each organisation continues to be an independent charity, so the Alliance is not a legal entity.

About the role

In the role of Sexual Violence Navigator, you will provide the first response which supports survivors to make informed decisions about the next steps on their recovery journey. Navigators work within a trauma-informed approach, which centres survivor’s holistic needs, recognises strengths and survival strategies and responds to crisis.

You will work as part of a growing feminist Rape Crisis service that is developing to meet the needs of women and girls. You will be joining the organisation at an exciting period of change and collaboration amongst providers of the London Sexual Violence Alliance.

Location:Hybrid model of office and homeworking. Current office locations are  Islington or Dagenham Heathway. This post will also alternate one day per week between Alliance partner organisations offices based in Hackney and City of London.

About You

We are looking for highly organised and self-motivated women who are passionate about ending violence against women, girls and children. You will have a ‘can-do’ approach and demonstrable commitment to nia’s feminist approach to supporting women and their children to be safer and well.

Closing date:          10am, 9 March 2026

Interview date:        16 March 2026

The post is subject to an enhanced vetting and barring check and open to women only. Genuine Occupational Requirement (GOR), Schedule 9 (Work; Exceptions), Part 1 (Occupational Requirements), of the Equality Act (2010) applies.

Job Title: Supporter Relations Executive

Contract: Permanent

Hours: 35 hours per week with occasional evenings and weekends

Salary: £28,000 - £30,000 FTE per annum depending on experience (includes London weighting)

Location: Coram Campus, Bloomsbury, London, hybrid working

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

About the role

Coram has been growing its investment in Individual Giving (IG) for several years, has a loyal and very generous supporter base and an ambition to see this grow and develop further by embracing new ideas.

We are now seeking a highly motivated individual to join the team to support the day-to-day operations managed by the Supporter Relations Manager to support them in engaging and inspiring existing supporters and recruiting new supporters to grow income - specifically in the areas of mid-value and legacies. At the same time, we are developing a major donor programme to engage those generous individuals capable of giving at higher levels, and the Supporter Relations executive’s role will also provide support both these elements of our fundraising.

This role would be an ideal opportunity for someone to develop their fundraising skills in high value individual giving and effective stewardship of donors. Areas of work will include supporting on appeals, bespoke proposals, e-newsletters, events and ensuring accurate records on supporters (using Raiser’s Edge database).

This is a hybrid working role with three days a week office based.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing Date: Time: 3rd March 2026

Interview Date: 9th/10th March 2026

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

Since 1960 we have invested more than £500 million in blood cancer research in the UK. Where we’ve invested, survival rates and quality of life have improved. We’ve been working to beat blood cancer for over 50 years, and we won’t stop until we do. Be a part of our story and help us change the world.

We’re looking for a Senior Research Grants Officer to play a key role in delivering and strengthening our research portfolio spanning translational and clinical research. You’ll lead on the coordination and delivery of the Transformational Research Awards Scheme, support clinical trial review processes, and oversee a portfolio of active grants to ensure funding decisions and post-award management are rigorous, transparent and strategically aligned.

You’ll also play an important part in strengthening how we fund and manage research. From supporting the implementation of a new Grants Management System to refining processes and providing expert guidance to researchers, committee members and senior stakeholders, you’ll help ensure our investment delivers maximum impact. If you bring strong biomedical knowledge, grant administration experience and a passion for driving progress for people affected by blood cancer, we’d love to hear from you.

This is a hybrid role with regular anchor days in our London office, alongside attendance at key meetings, conferences and team events throughout the year.

We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives.

Are you passionate about creating meaningful volunteer experiences and confident communicating clearly and thoughtfully in complex situations?

Do you enjoy using your judgement, analytical thinking and a development focused mindset to improve how volunteers are supported and managed?

Samaritans is looking for two dedicated Volunteer Experience Advisors to join our dynamic team and help shape the future of volunteering across our network. Our incredible volunteers run more than 200 branches and locations across the UK and Ireland. They offer their time to help to deliver our 24-hour emotional support service to callers in many ways, from answering telephones and emails, to fundraising, generating publicity, administration and finance.

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About the Role

Our Volunteer Experience Team support over 20,000 volunteers and no two days are the same. You’ll be responsible for supporting our network of volunteers and volunteer leaders in engaging and managing volunteers, as well as involved in a variety of creative new projects helping us to provide a positive and rewarding experience for anyone that gives their time to Samaritans.

You’ll play a key advisory, analytical and development focused role, supporting volunteers and volunteer leaders on all volunteer management matters, including sensitive and sometimes complex situations. You’ll also deliver impactful initiatives and projects that strengthen and enhance the volunteer experience, helping shape the ongoing development of Samaritans’ volunteer management and support practices.​

Contract terms

• £30,000 - £35,000 per annum

• Permanent

• Full time (35 hours per week)

• Hybrid working: Linked to our Ewell (Surrey) office
• In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month.
• We are passionate about flexible working, talk to us about your preferences
   

What you’ll be doing

• Providing expert advice and guidance to branches and regions on all volunteer management matters.
• Analysing complex or sensitive situations to identify key issues, risks, and appropriate courses of action.
• Developing and delivering initiatives and projects that strengthen and enhance the volunteer experience at Samaritans.
• Drafting clear, well-structured and professional written communications, including reports and formal correspondence.
• Supporting learning, training and resources that build confidence and capability in Volunteer Leaders.
• Contributing to the development and refinement of volunteer policies, processes and guidance.
• Supporting the fair, balanced and proportionate handling and effective resolution of volunteer concerns and complaints
• Identifying themes, risks, and organisational learning opportunities to inform continuous improvement.
• Working collaboratively with colleagues and stakeholders across the organisation.

​You’ll ideally bring:

• Experience working with or supporting volunteer, or advising on people related matters.
• Strong analytical skills and the ability to interpret complex and sensitive situations, producing analysis and meaningful conclusions.
• The ability to exercise sound judgement and take a balanced, proportionate approach.
• Excellent written and verbal communication skills
• Strong project management experience, including the development and delivery or improvement focused initiatives.
• A proactive, solutions focused and improvement-oriented mindset
• Knowledge of principles of natural justice and complaints management, and effective people resolution good practice.
• Experience of providing advice, training or support on volunteering matters.
• Experience and understanding of navigating organisational risk and safeguarding related volunteer matters .
• Report writing and presentation skills.
• Experience in prioritising workloads and working to deadlines with speed and accuracy.

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Why Samaritans?

At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.

We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.

You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.

For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure. You can also visit our careers website to access this.

We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans. 

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Apply now

If this sounds like the opportunity for you, please apply. You will be asked to some answer short application questions and to upload your CV.

​Applications close: Tuesday 10th March 2026 at 09:00am

Interviews: w/c 16th and/or 23rd March 2026

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At Samaritans, human connection is at the heart of everything we do.

We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team.

We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through.

Location: Any UK Trust office (2 days per week required in the office)

Interviews: 19th or 20th of March via MS Teams

The King’s Trust is looking for a proactive, creative, and organised Individual Giving and Legacies Executive to help deliver inspiring fundraising campaigns, grow our individual giving audience, and nurture lasting supporter relationships.

From working with third parties to craft compelling copy to coordinating stakeholder input, analysing results and spotting opportunities to improve, you’ll play a key role in delivering fundraising activity that makes a real difference. You’ll help embed our stewardship values, ensuring every supporter has an outstanding experience and feels connected to the impact of their support. You’ll also contribute ideas to grow new income streams and expand our reach.

We are looking for a strong communicator with experience generating engaging and persuasive fundraising content that inspires action. You’ll be highly organised, confident managing multiple projects at once, and comfortable working with colleagues across fundraising, data and supporter services teams.

You’ll have…

• Excellent written communication, organisation, and project management skills.
• Ability to build strong relationships and collaboration with varied stakeholders.
• Experience of direct marketing and supporter communications.
• Experience creating stewardship engagement materials.

If you’re passionate about powerful storytelling, brilliant supporter experiences, and impactful fundraising that helps transforms young lives, we’d love to hear from you!

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Individual Giving & Legacies Executives? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Individual Giving & Legacies Executives! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Role description:

The Bid Writer will be instrumental in driving ambitious income growth by creating compelling proposals, reports, and presentations that showcase the impact of Southampton Hospitals Charity’s work to engage both current and prospective high-value supporters (trusts and foundations, philanthropic individuals

and corporates).

Main Responsibilities:

• Lead the development of high-quality cases for support, philanthropic proposals, update reports and presentations
• Build strong, trusted relationships with key stakeholders across University Hospital Southampton to develop compelling philanthropic asks and stewardship reports
• Work closely with the grants manager to ensure that proposals align to agreed grant priorities and funding decisions
• Translate complex information into clear, donor-friendly materials that are brand consistent and tailored to a high value audience
• Identify compelling and innovative ways to articulate and showcase the impact of Southampton Hospitals Charity, using powerful, persuasive writing to engage and inspire high-value audiences
• Work closely with the Director of Income Generation and Marketing to plan a portfolio of work managing different deadlines for review, sign off and submission
• Work closely with the fundraising team to ensure proposals and reports reflect the interests and motivations of supporters and prospective supporters.

Person Specification:

Knowledge and Experience

• Experience of writing successful funding proposals and grant applications
• Experience collaborating with key senior stakeholders to gather key information and data
• Experience creating visually appealing high value funding proposals and stewardship materials

Skills:

• Excellent writing skills
• Excellent attention to detail
• Strong Microsoft Office skills (Word, Excel, Powerpoint)
• Excellent organisational skills, able to manage competing priorities and deadlines in a busy environment
• A proactive approach to developing strong working relationships with internal colleagues and external stakeholders at all levels to ensure proposals and reports are delivered accurately and on time
• Ability to review, analyse, and interpret key information and data to inform accurate funding proposals and grant applications

Personal Qualities:

• Self-motivated, proactive and able to work effectively on own initiative
• Collaborative and relationship-led, with a strong team ethos
• Professional, reliable and highly organised
• Resilient and adaptable
• Passionate about improving patient outcomes and supporting NHS staff

Axial spondyloarthritis (axSpA) is a painful, lifelong inflammatory condition affecting around 1 in  people. Despite this, awareness remains low and diagnosis is often delayed.

ASIF brings together 60 patient organisations across 48 countries to raise awareness, strengthen patient voices and improve understanding of axSpA globally. We are a small, fully remote team who care deeply about the work we do and about working supportively and collaboratively with one another.

We are now looking for an organised, proactive and thoughtful Project Co-ordinator/ Operations Assistant to help us deliver a major international online research study, while also supporting our wider activities.

This is an opportunity to be part of something meaningful - research that will help shape advocacy, awareness and understanding for people living with inflammatory arthritis around the world.

The Role

Your time will be split approximately:

• 70–80% supporting an ambitious international research project·
• 20–30% supporting ASIF’s wider operations

You will work closely with our Project Manager, international member organisations and scientific partners to support all stages of the study, from set-up and ethics submissions through to recruitment, reporting and sharing findings globally.

Alongside this, you’ll help with events, communications and general organisational support, because in a small team, we all contribute where needed.

About You

We’re looking for someone who:

• Has experience supporting research projects (ideally in healthcare or epidemiology)
• Is highly organised and comfortable managing detailed documentation
• Communicates clearly and confidently in English         
• Is proactive, reliable and solutions-focused
• Is comfortable working remotely and independently
• Enjoys collaborating with people from different countries and cultures
• Understands what it means to work in a small organisation; flexible, supportive and hands-on

Most importantly, you’ll be someone who takes pride in doing careful, thoughtful work that contributes to real-world impact.

Key Information
Location: Fully remote (preferably within 2 hours of GMT)
Salary: £35,000–£40,000 per annum
Hours: 37.5 per week (flexible working)
Contract: 18 months (extension subject to funding)
Closing date: 11 March 2026
Interviews: First interviews, 18/19 March (online)

Project Accountant ​

​Are you ready to take on a new challenge with a leading charity making a real difference in brain tumour research?

​This is a fantastic time to be joining our ambitious and growing charity and we are keen to share this with likeminded and talented individuals. Brain Tumour Research is seeking a qualified and experienced accountant who is able to join our team on a Fixed Term contract (2-4 months) to support our team and undertake some important projects.

​​As the Project Accountant you will play a crucial role in helping the charity meet its strategic plans and objectives. You will be reconciling transactions between our internal records and those of our external partners, developing our cashflow model for our granting programme, housekeeping on our VAT records and more.

• Do you want to make a difference in one of the most innovative and exciting medical research fundraising charities in the UK?
• Do you have outstanding attention to detail and experience working with Access Financials and/or Access CRM?
• Are you a qualified and experienced accountant?​
• Are you able to start as soon as possible?

​Have you answered yes to these questions?

Do you want the chance to make a real difference? 

​If you are excited to learn more about this position, please take a read through our recruitment pack. 

If you have the skills and ambition that we are looking for we welcome your application. We are really looking forward to welcoming a new member to our team!

​

We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process.  Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.

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​We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.

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Closing Date: 29th March 2026

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We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.

Job Purpose

This role sits at the heart of Operation Smile UK’s five-year strategy to deliver transformational growth across all income streams. As Retention Fundraising Lead, you will be instrumental in delivering on three of the four core strategic priorities:

1. Build Regular Giving – retain and maximise value from the regular giving base

2. Drive All Donors to Legacy – ensure donors experience best-in-class stewardship, increasing their loyalty to the charity with an objective of feeding into legacy and long-term giving goals.

3. Maximise Growth Through Digital Fundraising Integration – leading the expansion and optimisation of digital growth for all existing supporters.

The Retention Lead is responsible for delivering Operation Smile UK’s strategic individual giving retention and legacy marketing programme. This role is key to driving income growth from our existing donors from the point of recruitment, maximising value and minimising attrition from the regular giving pool and generating and retaining legacy actions and prospects.

You will lead on the strategy, planning, delivery and evaluation of retention campaigns, with full accountability for managing significant budgets, agency partnerships and performance metrics.

You will support the development of the Legacy strategy, be instrumental in planning legacy activity and delivering legacy marketing for the existing supporter base across all income streams and methods of support, from Partnerships, Volunteers and public fundraisers.

This is a senior, hands-on role suited to an experienced Individual giving fundraiser with strong commercial acumen and a data-driven mindset.

Key Responsibilities

Strategic Campaign Leadership

• Develop and implement the retention strategy, aligned with income targets and supporter growth objectives.
• Lead on the planning and delivery of campaigns across cash, donor stewardship, legacy prospecting and stewardship, welcome, conversion, reactivation and upgrade appeals.
• Lead on strategic development of the cultivation journey to ensure Operation Smile maximise growth through digital channels.
• Monitor and report on campaign performance, providing insight-driven recommendations to optimise results.
• Drive testing and innovation to expand existing approaches and introduce new ones within acceptable risk and return parameters.

Budget Ownership & Performance Monitoring

• Take full responsibility for retention and legacy budget management, income forecasting and cost control.
• Set, monitor, and evaluate key performance indicators (KPIs), reporting against ROI, value and response, retention and conversion metrics and long-term value across all supporter groups channels.
• Collaborate with the Senior Database Manager and the Director of Data and Technology to develop and maintain performance dashboards (e.g., Power BI) and support strategic data analysis, including both short term and long-term channel performance evaluation.

Line Management

• Provide day-to-day leadership and support to the Retention team, ensuring clarity of objectives, effective workload management, and professional development opportunities.
• Conduct regular 1:1s, annual appraisals, and performance reviews for direct reports, supporting their growth and accountability.
• Foster a collaborative and inclusive team culture, encouraging innovation, learning, and high standards of delivery.
• Provide strategic and operational direction to external agencies or freelancers working on retention projects.

Agency & Partner Management

• Manage day-to-day relationships with external fundraising and creative partners.
• Lead on the relationship with the external fulfilment agency working with multiple internal stakeholders to ensure an effective partnership is in place.
• Lead briefings, content sourcing, agent training, stakeholder approvals, and quality assurance processes.
• Negotiate contracts and hold suppliers accountable for delivery and performance.

Cross-Team and Market Integration

• Represent the retention and legacy programme in cross-functional planning meetings and contribute to a unified team culture focused on strategic delivery.
• Work closely with the Acquisition and Digital lead to deliver a seamless supporter journey from point of recruitment to donor communications.
• Work closely with the Philanthropy Manager to develop and manage the pipeline of HV/Major donors.
• Work closely with the Legacy administrator, Philanthropy Manager and Volunteer Manager to develop the legacy pipeline.
• Work closely to ensure all digital communications are aligned and support the retention strategy
• Act as a key liaison with colleagues across Operation Smile global markets, sharing insights and exploring opportunities to align strategy, co-develop creative, or pilot cross-market initiatives.

Compliance, Risk & Best Practice

• Ensure all campaigns meet legal, ethical and data protection requirements (e.g., GDPR, Fundraising Regulator).
• Act as a key contributor to organisational risk assessments relating to income performance and supplier performance.
• Keep up to date with sector trends, innovations and benchmarks to maintain best practice.

Person specification

Essential Experience

• Extensive experience (ideally 5+ years) in Individual Giving, Legacy or fundraising acquisition roles.
• Proven success delivering multi-channel (including digital) retention campaigns for both cash, legacy and regular giving donors with strong ROI.
• Experience managing external agencies and suppliers to high performance standards.
• Strong background in regular giving retention.
• Demonstrable experience managing and reporting on retention budgets.

Skills & Attributes

• Strategic thinker with excellent campaign planning and execution skills.
• Highly numerate and confident using data for decision-making and optimisation.
• Strong project and stakeholder management abilities.
• Proactive, self-starting approach with high levels of ownership and accountability.
• Excellent communication and interpersonal skills, able to represent the organisation externally.

Desirable

• Understanding of retention and supporter journey optimisation.
• Familiarity with CRM, Dot digital and data system Donorfy.
• Experience with Power BI or other reporting tools.

First-round interviews are set for the week of 9th March 2026. We strongly encourage early applications.

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process.