Operation manager jobs in City of london, england

The Youth Endowment Fund  

Programme Delivery Manager - Change Team 

 
Reports to: Senior Grants and Commissioning Manager 

Salary: £42,000 

Location: Central London or Hybrid 

Contract: 2-year fixed term – potential to extend 

Closing date: 9 am, Tuesday 14th July 

Interview dates: 28th and 29th July 

About the Youth Endowment Fund 

We’re here to prevent children and young people becoming involved in violence. We do this by finding out what works and building a movement to put this knowledge into practice. 

In recent years violent crime has risen significantly. Homicides, assaults, robberies and offences involving weapons have all seen sustained growth. We have also seen large increases in violent crime involving children and young people. This is a tragedy. Every child captured in these numbers is an important member of our community and society has a duty to protect them. 

The Youth Endowment Fund (YEF) is a charity with a £200m endowment and a mission that matters. We exist to prevent children and young people becoming involved in violence. We do this by funding great initiatives, finding what works and working for change - scaling and spreading the practices that make a difference. 

One of the most important things we do is turn evidence into action through our change programmes, working directly with schools, local leaders and services to change practice and prevent violence. To deliver these programmes well, we need clear plans, smooth commissioning and procurement processes, accurate data and strong coordination across teams and partners.

The Programme Delivery Manager role is critical to making that happen, and it has two distinct elements: 

Programme management for two Change programmes: You’ll be the hands-on programme lead for two of our main change programmes. You’ll work closely with the Change delivery team to put clear, aligned plans in place and then brilliantly manage those plans day to day, making sure everyone knows what’s expected of them and by when. 

Commissioning and procurement support for the whole Change team: You’ll also be the go-to source of guidance and advice for Change colleagues who are procuring or commissioning other activity. You’ll help the team navigate processes correctly, ensuring commissioning is captured and maintained accurately in Salesforce and keep our ways of working consistent across the team. By keeping us organised and on track, you’ll help us maximise the impact of every pound we invest. 

Key responsibilities 

Your role has these two distinct but complementary elements. The first is hands-on programme management for two of our main Change programmes. The second is acting as a source of guidance, advice and practical support on commissioning and procurement for the wider Change team. Together, these responsibilities are essential to keeping our programmes on track and our commissioning processes running smoothly and consistently. A detailed list of your key responsibilities is given below: 

1: Hands-on programme management for two Change programmes 

• Lead programme planning and coordination: 

• Work with the delivery team to make sure we have clear, aligned programme plans in place, with timelines, milestones and owners for every workstream. 

• Brilliantly manage those plans day to day, making sure everyone knows what’s expected of them and by when, and that the team stays on track across multiple demanding workstreams. 

• Track dependencies and progress, flag risks to delivery early and coordinate solutions before issues become blockers. 

2: Guidance, advice and practical support on commissioning and procurement for the Change team  

• Manage contracts and commissioning for delivery partners 

• Draft, prepare and execute agreements and subsequent variations with delivery partners and commissioned providers, using Adobe e-Sign where required. 

• Accurately input and maintain all programme data in Salesforce, including deliverables, financial commitments, payment schedules and supporting documents. 

• Ensure timely reporting and compliance with contractual requirements. 

• Resolve payment queries and discrepancies quickly, chasing outstanding invoices and reports where needed, and conduct regular data accuracy spot checks in Salesforce. 

• Support process improvements and ways of working 

• Work with the Senior Grants and Commissioning Manager to keep the team’s commissioning and procurement processes consistent with YEF-wide ways of working. 

• Develop and maintain simple, effective tools for planning, tracking and reporting, building on the systems we already use (including Salesforce). 

• Identify and suggest process enhancements to drive efficiency and consistency across our programme and commissioning operations. 

• Enable effective communication and reporting 

• Serve as the central point of contact for programme delivery, commissioning and procurement requests across the team, ensuring streamlined processes and avoiding duplication. 

• Provide timely responses and clear communication to internal teams and external partners to keep everything moving. 

• Keep senior leadership informed with forward plans, dashboards and progress updates to support better strategic decisions. 

About you 

You’re this sort of person: 

• You’re highly organised and detail-oriented: You can manage multiple workstreams, plans and deadlines without losing sight of accuracy. You take pride in keeping programmes, systems and processes running smoothly. 

• You’re confident with systems and data: You’ve worked with CRM, project management or grant management platforms (ideally Salesforce) and understand the importance of data integrity. You’re comfortable creating, updating and checking records to ensure everything is correct. 

• You like getting things done: You’ve got a track record of making things happen and ensuring tasks are completed on time. You’re reliable and take ownership of your responsibilities. 

• You’re proactive and solution-focused: When something doesn’t match up, like a milestone, payment request or contract detail, you don’t just flag it, you work to resolve it quickly and effectively. 

• You’re brilliant at improving and organising things: You enjoy finding ways to make processes better and more efficient. You’re good at understanding how things work and making them work even better. 

• You’re a great communicator: You build strong relationships with colleagues and external stakeholders providing clear guidance and timely responses. People trust you to keep things moving. 

• You thrive in a support role: You like being the person who makes things happen behind the scenes. You’re motivated by helping teams work efficiently and keeping complex programmes on track. 

• You learn fast and adapt easily: You’re comfortable picking up new systems, processes and ways of working. You’re curious and always looking for ways to improve how things are done. 

• You care about impact and inclusion: You want your work to make a difference in the community and are committed to equality, diversity and inclusion in everything you do. 

While it’s not a criteria, we’re especially interested to hear from applicants who have lived experience of youth violence. 

It’s also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background. 

Hybrid Working Details     

The office is based in Central London. Those living in and around London are expected to be in the office for a minimum of 2 days per week. If you live outside of London and work remotely, you’ll be expected to work from the London office 2 days per month.      

As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at the interview stage.  

To apply 

To apply, please send a CV and cover letter, and complete the monitoring form click on "Apply for this" button by 9am Tuesday, 14th July 2026. 

You’ll be required to provide proof of your eligibility to work in the UK. 

Interviews will take place in the week commencing: 27th July 2026. 

Benefits Include  

• £1,000 professional development budget annually  

• 28 days holiday plus Bank Holidays   

• Four half days for volunteering activities   

• Employee Assistance Programme – 24hr phone line for free confidential support • Volunteering days - 4 half days per year   

• Death in service - 4 times annual salary   

• Flexible hours. Core office hours 10am – 4pm   

• Financial support including travel and hardship loans   

• Employer contributed pension of 5%  

Personal Data 

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area. 
 

About CLTR

The Centre for Long-Term Resilience (CLTR) is an independent, non-profit think tank working to transform global resilience to extreme AI and biological risks. We work with governments and institutions, offering evidence-based advice to improve understanding, decision-making and governance on some of the most pressing issues of our time.

The role

We're hiring two Operations Associates — one to sit within our AI Policy Unit, one within our Biosecurity Policy Unit. Embedded in your respective team, you'll provide a flexible mix of operational, administrative and project support that keeps the unit running well and frees up policy staff to focus on their work.

It's a genuinely varied role. Day to day you might be coordinating a grant proposal, managing a Director's diary, tracking a publication pipeline, or improving a process that's been getting in everyone's way. You'll also have regular touchpoints with CLTR's central Operations function and scope to contribute to organisation-wide projects.

This is a hands-on generalist role, well suited to someone who wants to develop their skills in project management and operations within a mission-driven environment.

Responsibilities include:

Operations and administration

• Coordinate team meetings, events and travel logistics
• Manage the unit Director's diary and act as a reliable gatekeeper for their time
• Oversee the team calendar and support planning of unit-level activities
• Coordinate the publication pipeline, including liaising with editors and designers
• Maintain filing systems, knowledge management processes and information security procedures
• Support onboarding of new team members and track unit-level budgets and expenses

Project coordination

• Track progress across multiple concurrent projects and ensure updates are shared in a streamlined way
• Log activity and impact across the unit in collaboration with the Delivery Manager
• Provide flexible support to project activities as needed

Grant writing and fundraising

• Coordinate input to grant proposals from policy staff, in partnership with the Fundraising team
• Contribute directly to grant writing with appropriate support
• Help maintain consistent language and references across funding proposals

About you

Essential:

• Experience in an operations, administrative or project management role
• Strong project coordination skills, able to manage multiple workstreams and meet deadlines
• Genuine interest in administration and operations — particularly in making systems work better for people
• Exceptional attention to detail, for calendars, logistics, written documents and presentations
• Ability to produce clear written content for different audiences, including funding proposals
• High level of discretion and comfort with information security protocols
• Proactive, high-agency approach — you follow through on commitments and don't wait to be told what needs doing
• Strong interpersonal skills and the ability to build relationships across teams and with external partners
• Genuine commitment to CLTR's mission
• Eligible to live and work in the UK (we are unable to sponsor visas for this role)

Desirable:

• Experience in a non-profit, think tank or similarly mission-driven organisation
• Executive assistant experience
• Familiarity with AI safety or biosecurity policy
• Knowledge of project management methodologies such as PRINCE2 or Agile

This role is probably not right for you if you're looking for significant strategic or line management responsibility, or if your goal is to move into policy research. We're looking for someone who is genuinely motivated by operational excellence and wants to build a career in operations and/or project management.

Salary and benefits

c.£55,000 depending on experience. If salary is a barrier to applying, please do get in touch to discuss.

• 30 days annual leave plus public holidays
• £5,000 annual wellbeing budget
• £3,000 learning and development budget plus up to five paid days
• £2,000 onboarding grant
• Pension with up to 7% employer-matched contribution
• Private health insurance and group life insurance
• Generous parental leave
• Paid office lunches twice a week

Application and timeline

Please submit a CV and cover letter by 9am BST on 1 July 2026, using your cover letter to outline how you meet the person specification.

First-round interviews (remote): 15–17 July
Final interviews (in person, London): 23–24 July

CLTR is an equal opportunities employer and welcomes applications from all backgrounds. If you require any adjustments to the recruitment process, please do get in touch and we will do our best to accommodate you.

This is a pivotal leadership role at the heart of Stewardship’s customer operations. You will lead a dedicated team responsible for delivering operational excellence across our primary platforms, ensuring that the systems, processes and controls supporting our services are effective, scalable and aligned with our mission.

This dynamic and strategic role offers a unique opportunity for an enthusiastic leader who is passionate about serving our organisation’s Christian mission. As the leader in this role, you will have proven ability to drive operational efficiency and implement best practice. You will prize quality and attention to detail, and innovation, focusing on growing the Kingdom of God through operational efficiency and excellence.

Occupational Requirement (OR)

As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:

· Active membership of local church congregation.

An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.

Join the fight for mental health!

Everyone deserves the help and respect they need to recover. At West London Mind, we listen, support recovery, fight stigma, and work with partners to take action on mental health. 

Job Purpose

We are seeking an experienced mental health manager to join our exciting new project, working with those engaging in gambling harms behaviours and affected others. The role will include overseeing various workstreams to the service, including: crisis de-escalation, casework, psychoeducation workshops and facilitating a space for peer-led activities. You will have a small team of support workers and volunteers to manage.

Your role as a team manager will be to directly support a team of support workers and volunteers in all areas of the service. You will aid in de-escalating those in a state of crisis which is exacerbated or influenced by gambling related behaviours. You will be expected to manage crises and your team, within a drop-in model. You will be expected to hold your own caseload of clients, providing 1:1 bespoke advice surrounding gambling and mental health support. In addition, you will aid in overseeing peer-led psychoeducation groups addressing root causes of gambling and a safe environment for loved ones to build meaningful peer connections. We are seeking autonomous, creative individuals with experiences of working with behaviours around addiction and direct management responsibilities.
 

Key Responsibilities

• Lead and empower a team of varied personalities and skills
• Work closely with senior managers, stakeholders including commissioners
• De-escalate immediate mental health crises
• Co-produce and facilitate various psychoeducation workshops
• Hold your own caseload of clients; providing advice and support on various matters eg financial management, debt, housing and other social issues pertaining to gambling behaviours
• Work autonomously and proactively
• Co-produce and hold a safe environment for peer-led activities
• Engage in extensive outreach across the borough of Hounslow
• Work within an integrative model with existing clinical pathways: collaborative working with NHS and Public Health colleagues
• Ensure all documentation is complete, accurate, and compliant with relevant legislation and guidance
• Finalise case reports, including clear outcomes of preventative measures in place
• Work collaboratively with internal teams and stakeholders to gather outstanding information
• Management of own safeguarding disclosures and incidents, in line with West London Mind Safeguarding Policy.

What we are looking for:

• Minimum of 1 year working in mental health services
• Minimum of 1 year working with those impacted by addiction
• Minimum of 1 year of line management
• Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
• Understanding of relevant legislation and policies
• Experience of working with vulnerable individuals
• Ability to work independently and deliver within the tight deadlines
• Creative and flexible approach to working with individuals
• Ability to manage sensitive information under GDPR with professionalism and confidentiality.
• Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations if they occur.
• Awareness of issues in mental health service provision
• A good understanding of mental health conditions
• Experience of working with vulnerable individuals
• Creative and flexible approach to working with individuals
• Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations
• Ability to prioritise and manage workload
• Empathy and non-judgemental approach
• Good verbal and written communication skills
• Good IT skills including Word, Outlook, Salesforce, Excel and PowerPoint.

Desirable

• Full UK driving licence and car owner

We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.

Post is subject to an enhanced DBS check.

Community Support Manager 

Reports to: Partnerships Director 
Contract: 0.8/1.0 FTE (Permanent) 
Location: Remote (UK or International) 

Role Purpose 

As Community Support Manager, you’ll lead the day-to-day delivery of support to HOST’s global community of Hosted Partners (HPs), ensuring a consistent, responsive and values-led service. You’ll oversee Community Support activity, enabling partners to focus on their work by providing clear guidance, reliable processes and effective operational support. 

This role sits at the centre of the Community Support team and will involve working alongside the Partnerships Manager: Changemakers to ensure high-quality delivery of our project and fiscal hosting services. You’ll co-manage a small, high-performing team, ensuring strong performance, clear priorities and a supportive team culture. Alongside this, you’ll play a key role in maintaining and improving the systems, processes and ways of working that underpin Project Hosting, ensuring they are efficient, scalable and responsive to the needs of our Hosted Partners. 

Core Responsibilities 

1. Leadership and Management 

Line manage two Community Support Leads, providing coaching, direction and performance feedback. 

Oversee delivery of Community Support activities, including internal team operations, management of SOPs, service delivery consistency, payment operations and risk process administration. 

Manage team meeting cadence, objectives and performance tracking. 

Manage team workload, priorities and handovers to ensure coordinated day-to-day delivery across Community Support. 

Produce weekly highlights reports outlining ongoing tasks, completed objectives and customer service statistics. 

2. Systems, Processes and SOPs 

Develop and maintain all Community Support standard operating procedures (SOPs). 

Maintain and improve workflows in Zendesk, e.g. ticket routing, tagging structure and SLAs. 

Maintain oversight of team task management, ensuring tasks are completed within required timeframes. 

Ensure consistent data entry standards across systems, e.g. partner records and case logs. 

Monitor service standards and turnaround times, spot recurring issues, and drive process improvements for consistent delivery. 

3. HOSTHub support 

Lead on defining, prioritising and testing HOSTHub features related to Project Hosting, working cross-functionally with the Product Manager to inform development needs and improvements. 

Own partner-facing communications on HOSTHub updates, ensuring changes are clearly communicated and well understood by Hosted Partners. 

Ensure the voice and needs of Hosted Partners and funders are actively represented in product development, influencing priorities and improvements. 

Maintain continuous feedback loops with external users to inform ongoing platform enhancements. 

Collaborate with Tech and Operations teams to identify opportunities to improve efficiency, streamline workflows, and increase automation. 

4. Risk and Compliance 

Lead the preparation and facilitation of weekly risk meetings, ensuring risks are identified, recorded and escalated in a timely and appropriate manner. 

Maintain accurate and up-to-date documentation of all risk assessments, decisions and resolutions. 

Monitor agreed risk mitigation actions, ensuring they are tracked and implemented effectively within agreed timeframes. 

Work closely with the Community Support Team to proactively identify emerging risks and regularly review the effectiveness of ongoing mitigation measures. 

5. Payment Management 

Coordinate internal payment processes, working closely with the Finance team to support efficiency, consistency and automation improvements. 

Triage payment issues, coordinate resolution with Finance, and improve workflows to reduce friction for Hosted Partners. 

Lead on Project Hosting and payment issue meetings, working closely with the Finance Manager. 

Key Relationships 

Internal: Partnerships Manager: Changemakers, Partnerships Director, Finance Team, Community Support Team, Product Lead 

External: Hosted Partners, developers, technical providers and funders. 

Required Experience 

5+ years' experience in operations, partnerships, or programme delivery within a not-for-profit, social enterprise, or international NGO. 

3+ years' experience managing partner or client relationships, ideally across multiple regions or cultures. 

2+ years' experience leading and developing a small team, including setting goals, coaching, and performance management. 

Confident managing systems, workflows, and digital tools (such as ClickUp, Zendesk, Jotform, or CRM platforms). 

Proven ability to coordinate across departments and disciplines to resolve complex partner or client issues. 

Experience designing, documenting, and improving organisational processes or SOPs to drive efficiency. 

Strong analytical and reporting skills, with the ability to interpret data and translate insights into service or system improvements. 

Excellent written and verbal communication skills, with the ability to represent HOST’s tone and values in partner-facing communications. 

Demonstrated organisational and problem-solving skills, with a track record of meeting deadlines in fast-moving, distributed teams. 

Confident working independently in a remote, cross-cultural environment, with strong self-management and collaboration skills. 

At HOST, we believe change starts with people who care. 

If you’re passionate about building systems that help others thrive — and want to play a key role in supporting changemakers around the world — we’d love to hear from you. 

The Woodland Trust is looking for an Outreach Manager to join our South West team. The Outreach Manager leads the Trust’s outreach work in Southwest England, providing expert advice on woodland creation, management and restoration to landowners, organisations and stakeholders across the region, in support if the Woodland Trust’s conservation aims. They lead, inspire and manage the South West Outreach Team, ensuring advice is appropriate, effective and focused for delivering impact and strategic goals.

A company vehicle will be provided for this role. Please note that out Company Vehicle Policy is also under review as part of our Job Families and Contract Review project, so the eligibility criteria therein are subject to change in due course.

The Role:

• Lead and support Regional Leads and the Regional Director to deliver strategic priorities aligned with the Woodland Trust’s vision, values and objectives.
• Provide effective leadership and day-to-day management of the South West Outreach team, ensuring delivery is prioritised, on time and within budget.
• Build, manage and strengthen strategic partnerships with landowners, stakeholders, volunteers, delivery partners and suppliers to maximise regional impact.
• Promote and deliver the Trust’s landowner offers through compelling proposals and business cases, influencing action and securing engagement.
• Act as an ambassador for the Woodland Trust, representing outreach work internally and externally, including with media and key partners.
• Provide strategic leadership for temperate rainforest recovery, driving regional priorities, collaboration and long-term ecosystem restoration planning.
• Work closely with fundraising teams to secure and maximise funding opportunities, develop partnerships and support high-value agreements.
• Oversee regional resources, including budget management, reporting, communications, and the development of case studies to showcase impact and best practice.
• This is a homebased role, requiring regular travel to locations within the South West landscape and wider England, sometimes to remote locations. You would be expected to live within reasonable travelling distance of your area of responsibility. Occasional travel to regional offices and overnight stays will be required.

The Candidate:

• Capable of leading, motivating and developing high-performing teams, with a strong understanding of health & safety requirements.
• Understanding of the forestry or environmental land-based sector, with a track record of delivering impactful outcomes.
• Expertise in managing landscape-scale programmes and complex, multi-partner projects to successful delivery.
• Strong networking and influencing skills, with the ability to build relationships and drive outcomes with key stakeholders and partners.
• Capability of shaping and implementing strategic plans, managing large budgets and reporting on performance and outputs.
• Excellent communication skills, with confidence to engage professionally and positively across a wide range of audiences and situations.
• Ability to manage and prioritise a demanding workload, ensuring efficient delivery, value for money and maximum impact.
• Strong technical knowledge, including woodland creation and restoration, temperate rainforest recovery, forestry incentives and landowner drivers, supported by a relevant qualification (HND/Degree or equivalent) and a full driving licence.

Benefits and Wellbeing:

Joining our team means you’ll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:

• Enhanced Employer Pension
• Life Assurance
• Flexible & Hybrid Working Options
• Generous Annual Leave - 25 Days Plus Bank Holidays (pro rata’d for part-time)
• Buy and Sell Holiday Scheme
• Enhanced Parental Pay
• Employee Assistance Programme

About Us:

The Woodland Trust is the UK’s largest woodland conservation charity.  We want to see a world where trees and woods thrive for people and nature. The Trust engages and inspires people to make their difference tackling the nature and climate crisis helping protect, restore and create our vital woods and trees.

Our Commitment to Diversity and Inclusion:

To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees. 

People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.

Please contact us to discuss any additional support or adjustments you may need to complete your application.

Application Advice:

For fairness we keep our candidates’ personal details hidden from the hiring managers, and we do not ask for your CV at application.

Make sure that your Personal Statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role. 

Acceptable Use - Artificial Intelligence (AI):

We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools. 

Apply Now:

If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.

Interviews will take place on August 14th 2026.

                                                                Donor Experience & Stewardship Manager

Salary £39,000 - £43,000 per annum - subject to skills and experience 

Hours of work 37.5 hours a week over five days

Base Hybrid working for the foreseeable future, with regular attendance in  the office two days a week, including Thursdays, at our central office:

· Pears Building, Pond Street, London, NW3 2PP

Other office days may be worked from other sites at:

· Barnet Hospital, Wellhouse Lane, Barnet, EN5 3DJ

· Chase Farm Hospital, 127 The Ridgeway, Enfield, EN2 8JL

The role

The donor experience & stewardship manager will report to the head of fundraising operations & strategy.

We are seeking a creative and driven donor experience manager to join our team on a permanent basis. Working alongside members of the wider team, you will lead on creating and delivering a gold-standard experience for major donors supporting the Royal Free Charity, showcasing the impact their support has across our hospital sites. Your efforts will play a key role in ensuring continued, uplifted support for the charity.

You will play an important role within our Fundraising Operations team, helping to build relationships, and increase income, in a pivotal year for the charity, after our silent phase capital campaign launch. Your role will have a varied workload, supporting both core fundraising and campaign stewardship. The role will offer significant scope for development, giving you the opportunity to develop your skillset in a supportive, ambitious, and high-performing team.

The team

Our dynamic fundraising department generated c.£4m through donations in 2025/26, and we are now preparing for an ambitious multi-million-pound campaign in support of a ground-breaking cancer centre on the site of the Royal Free Hospital.

We pride ourselves on being a supporter focused and agile function, working at the heart of the charity to deliver impact for patients and staff across our hospitals.

Responsible for attracting and retaining donors, and delivering an outstanding supporter experience, the fundraising department comprises three teams which work closely together to achieve our shared objectives:

· Our philanthropy & campaigns team builds relationships with individual philanthropists, trusts, foundations, corporate organisations and intermediaries, giving or facilitating donations of £10,000 or more to the charity each year. They lead major appeal activity for the charity, currently focused on our cancer campaign, and special events to support these activities.

· Our public fundraising team harnesses the support and energy of individuals and groups, helping them to give back in the way that works for them. This includes committed giving, in memory support, gifts in wills, and fundraising events and challenges.

· Our fundraising operations team provides operational support for our fundraising and the wider charity through the provision of data and systems support, prospect research, stewardship, gift processing, reporting and governance. We underpin the work of the entire department.

Organisation

The Royal Free Charity stands at the threshold of its most important period of development.

Our vision is for everyone served by the Royal Free London NHS Foundation Trust (RFL) to have access to world-leading healthcare, delivered by a thriving workforce, and driven by medical research that has a global impact. We support the 17,000 staff of the RFL and their two million patients across Barnet, Chase Farm, North Mid and Royal Free hospitals and more than 30 NHS services.

Through the services we provide, and the programmes and equipment we fund, we make a profound and immediate difference to patients’ experiences of care.

The recruitment process

To apply for this post, send your:

• CV (please include your last employer and dates of employment)
• Cover letter addressing how you meet the criteria set out in the job description and person specification,

Please note, that applications submitted without a cover letter may not be considered for this role.

Closing date for application: Monday, 20 July 2026, 12 noon.

Interview date: Wednesday, 29 July 2026/ Thursday, 30 July 2026

Please kindly note that we may close the job advert before the closing date if we receive a large volume of applications.

• You must be eligible to work in the UK

We are happy to consider any reasonable adjustments that candidates may require during the recruitment process. 

As an equal opportunities’ employer, the Royal Free Charity is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Royal Free Charity and act in line with our values of dedication, innovation, partnership, energy and respect.

Benefits:

Core benefits

· 25 days of paid holiday, plus three-day office closure rest period between Christmas and New Year, and UK bank holidays. This increases to 30 days leave after five completed years of continuous employment (all leave is pro rata for part-time employees).

· A contributory pension scheme, where we match your 4% contribution towards your pension. If you choose to increase your payments into your pension scheme, we’ll match your contribution up to 9%.

· A sick pay package that offers one month’s full pay and one month’s half pay in any 12-month period if you’ve been with us for less than two years. This rises to two months’ full pay and two months’ half pay in any 12-month period after two years of continuous employment.

· Occupational maternity pay and paternity pay packages that provide more generous support than statutory pay alone.

· A flexible working policy to support our employees’ work/life balance.

Support for your financial wellbeing

As a member of the Royal Free family, you’ll be entitled to benefit from:

· Expert financial advice from our financial partner, the London Credit Union

· Savings on purchases with the Blue Light Card

· Our Death in Service benefit

Support for your health and wellbeing

· Subsidised gym, pool and classes at our Rec Club in Hampstead

· Secure bicycle parking and shower facilities at our Hampstead site

· Guided meditation

· Menopause peer support group

· Employee Assistance Programme offering 24-hour access to free confidential advice and support on work and personal issues.

Primary Responsibilities

Salesforce Platform Management

· Day to day management of the Back Up Trust Salesforce system

· Implement and enforce data quality standards within Salesforce, including regular data cleansing, deduplication, and validation procedures to ensure the accuracy of information

· Create and manage flows and approval processes within Salesforce to automate business processes and increase operational efficiency

· Ensure security and compliance by continuously monitoring and managing user profiles, roles, and permissions

· Maintain comprehensive documentation of Salesforce configurations, data models, and integration processes.

· Work with various Salesforce applications (for example FormAssembly) to enhance Salesforce capabilities

· Stay updated on industry best practices and emerging Salesforce technologies, making recommendations for their adoption when appropriate

User Training, Support & Adoption

· Create and maintain user guides, training materials, process documentation, and knowledge resources

· Lead onboarding and refresher training sessions for new and existing staff

· Provide ongoing user support and troubleshooting to promote confidence and effective system use

· Identify gaps in user knowledge and recommend targeted training or process improvements

· Promote best practice use of Salesforce and associated systems across the organisation

· Gather feedback from users to improve system usability, processes, and adoption

· Champion a positive data culture and encourage consistent, accurate use of Salesforce across teams

· Develop a Salesforce adoption strategy to maximise organisational value from the platform

· Monitor system adoption and engagement, identifying opportunities to improve usage and staff capability

Reporting

· Develop dashboards and reporting frameworks that support operational performance monitoring and strategic decision-making

· Work with teams to define KPIs and reporting requirements across fundraising, services, finance, and engagement activities

· Support the development of a data-driven culture across the organisation

Governance & Data Stewardship

· Develop and maintain Salesforce governance processes, including change request management, release procedures, and prioritisation frameworks

· Support organisational compliance with GDPR and data protection requirements in collaboration with the Data Protection Officer

· Monitor and improve data governance practices, ensuring consistency of data standards across teams

Supplier & Project Management

· Coordinate system enhancements, testing, and deployments with Back-Up’s third-party Salesforce partner

· Support project delivery for future Salesforce developments and integrations

Data Protection Officer (DPO) Responsibilities

In addition to Salesforce and systems responsibilities, the postholder will act as Back Up's designated Data Protection Officer (DPO), providing leadership and oversight of data protection compliance across the organisation.

• Lead on compliance with UK GDPR and other relevant data protection legislation.
• Advise staff and leadership on data protection obligations, risks and best practice.
• Monitor compliance with organisational data protection policies, procedures and controls.
• Maintain and review the organisation's Data Protection Policy, guidelines and Privacy Statement.
• Promote a culture of data protection, data quality and responsible data management.
• Review and advise on Data Protection Impact Assessments (DPIAs) to ensure privacy risks are appropriately identified and managed.
• Act as the primary contact for the Information Commissioner's Office (ICO) and for data subjects on matters relating to data protection.
• Maintain and oversee the data breach register, ensuring incidents are managed and reported appropriately.
• Coordinate and oversee Subject Access Requests (SARs) and other data rights requests.
• Deliver training and awareness activities to support staff understanding of data protection responsibilities.
• Maintain up-to-date knowledge of data protection legislation and communicate relevant changes to the organisation.

Additional Responsibilities

In addition to Salesforce platform management, the postholder will play a key role in supporting the organisation's wider data, systems and digital transformation agenda. Responsibilities may include:

· Support the development and implementation of Back Up's wider systems and technology strategy, ensuring Salesforce integrates effectively with the broader technology landscape.

· Act as a subject matter expert on organisational data and systems architecture, helping to identify opportunities for system improvement, integration and automation.

· Support the evaluation, implementation and ongoing management of business applications beyond Salesforce, ensuring systems remain fit for purpose and aligned with organisational needs.

· Contribute to digital transformation projects, working with colleagues and external partners to improve processes, efficiency and user experience across the organisation.

· Monitor emerging technologies, including artificial intelligence (AI), and make recommendations on their appropriate and responsible adoption to support organisational objectives.

· Provide support and guidance on IT-related matters, liaising with external suppliers and managed service providers where appropriate.

PERSON SPECIFICATION

Experience

Essential

· Experience of managing the day-to-day operations of a Salesforce system; including expertise in change control and user support

· Experience of working on the continuous development of a Salesforce system

· Experience managing CRM-related projects or workstreams

· Experience of developing training and delivering workshops and one-to-one sessions with staff at all levels

· Experience of implementing, managing, monitoring and reporting on end-to-end security of Salesforce and integrated software applications

· Experience of developing effective working relationship with external development partners

· Experience of Salesforce within a non-profit context with Salesforce Nonprofit Success Pack (NPSP) or Non-profit Cloud structure, objects and functionality

· Experience with third-party form-builders such as Form Assembly

· Ability to manage testing, documentation and change processes in a structured and consistent manner

Desirable

· Experience of a large-scale Salesforce implementation project in the Not for Profit sector

· Experience of working with email marketing platforms

Knowledge and skills

Essential

· Relevant Salesforce Administrator certification

· Project management experience, with demonstrable ability to deliver projects to time and budget

· Strong analytical skills and ability to design systems and processes to facilitate data analysis

· Knowledge and experience of UK data security law and principles

· Ability to communicate technical language to non-technical audiences, visually and verbally

· Able to demonstrate good judgment and use initiative, with high attention to detail to produce accurate work of a high quality

· Be an enthusiastic, approachable and confident team player, with a willingness to learn

Desirable

· Project management qualification

A little about us 

We are one of the largest providers of mental health services to schools in Greater London. We also provide high quality early years education and family support, including offering emergency assistance for families in crisis. This work makes a real difference to thousands of children and families each year.

Our values

We work with people of all faiths and none; our sole aim is to help those in greatest need so they can overcome the challenges they face and achieve their potential. Our work is underpinned by our core values of integrity, compassion, inclusion and partnership. 

About the role

This is an exciting opportunity to join the Senior Management Team (SMT) of a dynamic and growing children’s charity as Head of Human Resources and Operations, taking on a critical leadership role to support the next phase of our development.  Working closely with the SMT as trusted advisor and most senior HR professional, you will provide strategic and operational advice, guidance and support to the organisation on all people related practices.

What we are looking for

The successful candidate will have:

· A CIPD Level 7 qualification, or equivalent demonstrable senior HR experience.

· A strong track record of working successfully within a senior HR role.

· Initiative, creativity and a proactive approach.

· Excellent interpersonal and people management skills.

What you will get in return

· Generous annual leave allowance of 35 days p.a. plus bank holidays (pro rata)

· 11% employer pension contribution

· Access to a staff Health Plan and Employee Assistance Programme

· Hybrid working options.

· CPD opportunities.

· The opportunity to wake up each morning and feel you are making a positive difference.

Salary

£60,000 - £65,000 p.a. pro rata (£36,000 - £39,000 for three days per week).

Hours

Three days per week (21 hours), with flexibility to spread hours across the full working week if preferred.

Location

Lovely office at 73 St Charles Square, London. W10 6EJ (private off-street parking is available for staff), with hybrid working options.

How to apply

A full job description is attached. Please apply using the 'Apply Now' button and include your CV and cover letter.  Please ensure your cover letter is concise (max. two sides of A4) and clearly set out why your skills and experience make you suitable for this role and what motivated you to apply. 

CLOSING DATE: Monday 6th July 2026, 9am
INTEVIEW DATE: Week commencing 13th July 2026

Please be aware that due to the high volume of applications, feedback will not be provided for candidates who are not shortlisted.

Further information

CCS is an inclusive employer and we aim to have a workforce that reflects the rich diversity of the communities we service. There is no requirement for our staff to be Catholic and we encourage applications from candidates from diverse backgrounds. We are committed to safer recruitment and maintaining a strong and positive safeguarding culture.  This post will be subject to an enhanced DBS check.  References from current/past employers will also be sought once an offer has been made.

Charity No. 210920

The Town and Country Planning Association (TCPA) is looking to appoint a Communications Manager to grow our profile and increase the impact of our work to create sustainable and resilient places that are fair for everyone. At a pivotal time for planning and placemaking in the UK, this new role is an exciting opportunity to lead the development and implementation of a communications strategy for one of the UK’s leading campaigning charities as it enters a new chapter.

The purpose of this role is to:

• Lead the development and implementation of communications across all of the TCPA’s areas of work to support the delivery of the Association’s Five year Strategy. Working closely with the Chief Executive and the management team, the Communications Manager will develop new strategies to raise the profile of the organisation and increase the reach and impact of the TCPA’s projects, campaigns and activities.
• Manage and deliver the TCPA’s day to day communications activity, working with the team to expand our audiences, and shape the TCPA’s approach to communications to enhance the organisation’s work.

The successful candidate will have excellent organisational skills and proven experience of delivering diverse and effective communications strategies. The role will lead and deliver the TCPA’s Communications Strategy, embedding high quality communications across the work of our small and committed team. 

Be Our First Hire. Build the Infrastructure that Saves Lives.

About Us
We are a newly registered, fully-funded UK health charity embarking on a variety of health-related Missions.  Having secured Charity Commission approval and robust initial funding, we are now ready to step out of the planning phase.

Duet Health Foundation is starting with significant funding and access to external resources to support our initial campaigns which will include;

- Addressing significant safety issues related to certain commonly used medicines, gathering data on adverse events and deaths in order to campaign for ways to mitigate this.

- Raising awareness of rare diseases which are being missed. These can significantly affect sufferers’ lives, and while they may be relatively easy to diagnose and treat, are often simply not recognised by primary healthcare providers.

We are seeking our first employee—a visionary Director of Operations—to build our operational infrastructure from the ground up and turn our strategic vision into a highly impactful reality.

The Role

As our first hire, you will be a key part of the operational architecture of the charity. Working closely with the Founders, you will help transition the organisation from a newly approved legal entity into a fully functional, compliant, and active campaigning force. This is not a role for someone who just wants to manage existing systems; it is for a builder who also wants to create them.

The Director of Operations is a pivotal senior leadership role within the organisation, responsible for creating the operational backbone of the organisation. This role ensures that the organisation’s systems, people, suppliers and processes operate smoothly, safely and compliantly, enabling high-quality delivery. The Director of Operations will provide strong day-to-day operational leadership and discipline, freeing the Founders to focus on strategy, partnerships and organisational growth. The postholder will be highly organised, practical and accountable, with a strong focus on implementation and follow‑through.

To apply for this role, you will need to have significant operational management experience in a charity or similar environment. You will have demonstrable experience of managing complex operational systems and will have proven experience of workforce planning, operational delivery and implementing organisational change. You will have experience of managing suppliers, contracts and procurement processes and will have a strong understanding of operational compliance, risk management and audit readiness. Overall, you will be practical, organised and solutions-focused, with the confidence to work across teams and with trustees, suppliers and external partners.

Key Responsibilities

• Operational Blueprinting: Design, implement, and oversee all required documentation and Standard Operating Procedures (SOPs), financial controls, and risk management systems.
• Governance & Compliance: Ensure total alignment with Charity Commission regulations, particularly the CC9 guidelines regarding political and health campaigning.
• Information Governance: Establish secure data sharing, privacy frameworks, and GDPR structures for future collection of sensitive patient and clinical data.
• Strategic Scaling: Manage third-party vendors (legal, IT, Associate contractors etc) and eventually support building the infrastructure for future recruitment.

About You

• Experienced: You have at least 5 years’ experience of operational management within the UK charity sector of the NHS, the pharmaceutical industry, or healthcare regulation (e.g., MHRA, NICE).
• A "Builder": You thrive on both teamwork and autonomy. You have a proven track record of setting up systems, policies, and teams from scratch.
• Governance Savvy: You have a solid understanding of UK charity law, compliance, and financial frameworks.
• Locally Based: You live within 25 miles of Camberley, Surrey, allowing for regular, in-person collaboration with the Founders.

Why Join Us?

This is a rare opportunity to shape a charity's DNA from day one. You will have substantial autonomy, and the opportunity to play a key part in building an organisation that will directly improve patient safety and rare disease outcomes across the UK.

The Founders of the charity are a married couple who have both spent their working lives in healthcare and health research, particularly focussing on  developing treatments for often-neglected patient groups.

Day Opportunities Senior Manager 

Are you ready to lead a service where people come first?

At London Ability, we believe that everyone should have the opportunity to live a full and valued life, with meaningful experiences, real choices and the right support to achieve their potential. We work in partnership with the people we support, recognising strengths, encouraging independence and always putting our clients at the heart of what we do.

Our strapline, “It’s what you can do that matters.” is more than just words on page, it’s the belief that underpins everything we do, and reflected in our values and the way we work.

Over the last 40 years, we have provided services and support for adults with Learning Disabilities, Autism and additional physical and sensory disabilities, working alongside our clients to create meaningful opportunities, encourage independence and recognise everyone’s strengths and potential.

We’re equally committed to creating a great place to work and in 2024, London Ability received national recognition from Investor in People as one of the UK’s Top 20 Employers.

We’re now looking for a passionate, positive, values-driven Day Opportunities Manager to lead one of our community-based services and help shape the next chapter of our journey.

What Makes Us Different:

Clients are at the heart of everything we do

We work to ensure that our clients are at the heart of every decision we make, with their voices helping to shape the services and opportunities we provide.

Monday to Friday working

Enjoy a healthy work-life balance with no regular evenings or weekends.

Supportive leadership

Be part of an experienced, welcoming organisation where collaboration and mutual support are valued.

Lead an established and respected service

Build on strong foundations, supporting the continued development of a well-regarded service while helping to shape its future.

A great place to work

Benefit from an Employee Assistance Programme, staff recognition awards, subsidised meals, birthday leave and our Christmas shutdown.

Well-connected location

Based in East London, with on-site parking available and excellent transport links via Leyton and Stratford.

Competitive salary and benefits

Recognising the responsibility and impact of your leadership role.

What You’ll Be Doing

As Day Opportunities Manager, you will be responsible for the day-to-day operation and management of our service, ensuring that the people we support receive high-quality, meaningful and personalised opportunities.You will lead and develop a committed team, foster a positive and inclusive culture, and ensure the service continues to evolve and grow.

As a senior manager, you will also contribute to the wider success of the organisation and provide support and deputise for colleagues when required.

What We’re Looking For

We’re looking for someone who genuinely lives our values and can inspire others to do the same.

You’ll bring:

• A passion for supporting people to live full and meaningful lives.

• Previous leadership or management experience working with adults with disabilities in day opportunities or a similar setting.

• The ability to lead, motivate and develop a dedicated team.

• Strong organisational and administrative skills.

• A proactive, positive and solution-focused approach.

• The confidence to build positive relationships with the people we support, their families and professionals.

• Knowledge of relevant legislation, safeguarding and quality standards.

Why This Role Stands Out

• Join an organisation where values aren’t just words — they shape everyday practice.

• Be genuinely supported by an experienced, welcoming and collaborative management team.

• Help create services, activities and opportunities that empower adults with disabilities to thrive and develop skills.

• Play a leading role in the future of an organisation that has been making a difference for over four decades.

Location: East London

Hours: Monday to Friday

Salary: £49,000

Closing Date: 10 July 

If you’re an inspiring leader who believes that great services are built through partnership, respect and empowerment we’d love to hear from you. 

Get in touch if you'd like an informal conversation about the role with our CEO, Helen Gore.

We are looking for an experienced, thoughtful Operations Lead to join our small,

purpose-led CIC. The Operations Lead is central to how Power & Integrity functions day-

to-day, supporting both the running of operations and the development of the systems

and processes that help us work more effectively as we grow. The postholder holds the

operational backbone of the organisation, providing trusted executive and

administrative support, coordinating our consultancy portfolio, supporting financial

processes, and strengthening the systems that allow our work to land reliably and on

time.

Working closely with the Co-Chairs, the Operations, Governance and Risk Committee,

our consultancy, impact and the finance function, the postholder combines hands-on

operational delivery with coordination across our consulting and wider engagements.

This is a varied, practical role suited to someone who enjoys constructing workflows,

anticipating needs, spotting risks early, and creating processes that allow others to do

their best work.

This is not a polished corporate operations role. We are a small organisation, still

evolving how we work, so this role would suit someone who enjoys building, shaping, and

improving systems over time, rather than stepping into something already fully formed.

The role carries responsibility for coordination, administration and reliable delivery. The

postholder enables and supports decision-making, governance and delivery, working

within agreed processes and escalating appropriately, and grows their scope over time.

We are seeking an Operations and Resource Manager to provide effective day-to-day operational leadership across the life of Wesley’s Chapel and Leysian Mission, ensuring that people, property, systems and resources are managed well in support of the organisation’s worship, mission, heritage, community activity and public engagement. The role will combine practical operational management with strong oversight of HR, finance, property contracts, compliance and safeguarding, helping the organisation remain well run, responsive and able to grow and change over time.

Wesley’s Chapel and Leysian Mission is a thriving, inclusive, diverse and active Methodist Church and Circuit and a significant historic site in Central London. As the first Methodist Church built in London, and the headquarters of John Wesley, the site includes: the Chapel, the Museum of Methodism, John Wesley’s House, John Wesley’s tomb, as well as meeting rooms, offices and a resident community.