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Closing in 4 days
Citizens Advice South West Surrey, Multiple Locations (Hybrid)
£37,375.47 – £41,528.30
Posted 1 week ago
Closing today at 11:41
Proud2Be, Newton Abbot, Devon (Hybrid)
29,908 pro rata
Senior Adult Community Worker | LGBTQ+ Charity | South Devon | 18 hrs | £29,908 pro rata
Posted 1 week ago

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Closing in 2 days
Social Interest Group, London (On-site)
£34,000 per year
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Posted 1 week ago
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Barnardo's, Gateshead (On-site)
£36,427.87 - £48,749.06 per year
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London School of Economics and Political Science, Multiple Locations (On-site)
£43,277 - £51,714 per year
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Big C Cancer Charity, Norfolk (On-site)
£23,675 - £24,100 per year
Join Big C as a Health Academy Support Officer—make a real difference, support people affected by cancer & promote wellbeing 💙
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Fine Cell Work, Battersea (On-site)
£29,250 per year FTE
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Closing in 7 days
Alzheimers Society, Milton Keynes (On-site)
£25,391 - £27,450 Per Annum
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Closing in 3 days
The Royal Marsden Cancer Charity, Chelsea (Hybrid)
£42,000 - £45,000 per year
Join a high performing finance function at a charity that supports one of the world’s leading cancer centres
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Page 69 of 75
Surrey (Hybrid)
£37,375.47 – £41,528.30
Full-time
Contract (12 months with potential to extend)
Job description

Location: Across South West Surrey (initial focus) and Runnymede & Spelthorne (hybrid working available)

Lead advice services that make a real difference

We’re looking for an experienced leader to join us as Interim Head of Service Delivery, working across both Citizens Advice South West Surrey (CASWS) and Citizens Advice Runnymede and Spelthorne (CARS). This role will start focusing on CASWS, and then over the fixed term period also cover CARS.

This is a unique opportunity to lead and strengthen advice services across two local Citizens Advice organisations, ensuring we continue to deliver high-quality support to people facing complex challenges.

Every year our services help thousands of people with issues such as housing, debt, benefits, employment and the cost of living. This role will help ensure that support remains high quality, well-led and focused on the needs of our communities.

About the role

As Interim Head of Service Delivery you will:

  • Provide strategic and operational leadership for advice services across both organisations
  • Lead and support a team of service managers, supervisors and advisers
  • Ensure services meet quality standards, funder requirements and performance targets
  • Lead improvements where service performance or advice quality falls below expected standards
  • Support managers to develop their teams and deliver excellent client services
  • Strengthen collaboration and shared learning between the two organisations

You’ll play a key role in ensuring our services remain effective, resilient and responsive to client needs during an important period of organisational development.

About you

We’re looking for someone who is:

  • An experienced leader and people manager
  • Confident supporting and developing managers and teams
  • Skilled at improving service performance and quality
  • Comfortable working in a complex operational environment
  • A strong communicator who can build relationships and inspire teams

Experience in advice services, public services or the voluntary sector would be beneficial, but most important is your ability to lead people, support improvement and deliver high-quality services.

Why join us?

Working at Citizens Advice means being part of a service that:

  • Helps people solve problems and move forward with their lives
  • Stands up for fairness and improves systems through evidence and advocacy
  • Is rooted in local communities and strengthened by staff and volunteers

You’ll be joining two collaborative organisations committed to providing free, independent, confidential and impartial advice to those who need it most.

Please read the Person Specification and more information about CASWS on our vacancy page via the apply button.

Interested?

To apply, please send your CV and a Cover Letter, setting out your suitability for the role, including how you meet the first three essential criteria under the Person Specification to our recruitment email (available on our vacancy page via the apply button.

Deadline for this role is 9am Tuesday 5 May 2026

The Citizens Advice service values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic people, as they are currently underrepresented in our workforce.

To take up this post you must have the right to work in the UK. Please note that Citizens Advice South West Surrey does not hold a sponsor licence and, therefore, cannot issue certificates of sponsorship under the points-based system.

AI can be a useful tool to support your application; however, we ask that cover letters, interview answers and tasks are based on your own skills and experience.

Organisation
Citizens Advice South West Surrey View profile Organisation type Registered Charity Company size 21 - 50
Posted on: 22 April 2026
Closing date: 05 May 2026 at 09:00
Tags: Advice / Information, Social Care / Development, Advocacy, Customer Service, Delivery, Social / Support Work