Volunteering support officer jobs

Severn Arts is an ambitious, evolving arts charity and one of the national Music Hubs for Herefordshire and Worcestershire. We are looking for people who want to ensure the creative sector flourishes, and that the value of the arts is recognised as a contributor to society, and to creating confident, empowered communities. 

In our new Chief Executive, we seek a leader with the experience and ambition to build on the momentum we have, to strengthen organisational resilience, grow audiences and foster relationships with partners and stakeholders. The successful candidate will work with the Senior Leadership Team as we embark on a new 3-year Business Plan cycle to design and implement innovative and creative strategies that align with our strategic aims.

The new Chief Executive will be instrumental in advocating for the work we do, growing the business, and promoting the opportunities Severn Arts brings to children and young people and the wider community of Worcestershire.

Severn Arts has been through significant transformational change since its inception and has accomplished a great deal through diversifying into large-scale project delivery, community engagement and music projects aimed at providing access for all to high-quality experiences that are sustainable and life-affirming. We are in year two of a new three-year business plan period and the potential to grow our offer and increase our impact is great. Joining at this time in our history would enable the right candidate to have significant influence in taking the charity forward.

Main purpose of the role: To provide leadership to the organisation working with the Senior Leadership Team to develop, deliver and evaluate our agreed strategic business plan; promote growth and sustainability, and foster a positive, inspiring work environment that empowers our teams to deliver our vision and goals.

• Lead the charity’s vision, values and strategic direction working closely with Trustees to ensure a resilient, ambitious organisation that connects communities through creative endeavour and engagement.
• Support the Chair of Trustees to ensure that the Board and sub committees are equipped and informed, enabling effective and appropriate governance.
• Drive the successful development of income generation through successful fundraising and partnership development to ensure Severn Arts' sustainability.
• Work with and support the Director of Operations and Resources to develop and implement an informed financial plan and be accountable for the annual budget.
• Build and maintain key relationships with stakeholders locally, regionally, and nationally and be an ambassador and spokesperson for the organisation.
• Work and negotiate with strategic funding partners to ensure that outcomes and KPIs are aligned and delivered for the benefit of our audiences and users and for the long-term sustainability of Severn Arts.
• Provide leadership across the organisation and ensure Inclusion, Diversity, Equity and Access is embedded into all aspects of our work, team, and offer.
• Ensure a joined up, supportive working environment that sets out clear values, encourages creativity and contributions from everyone and enables the staff team, volunteers and our Board to flourish and thrive.
• Overall responsibility for adherence to all company policies and working practices.

This post is subject to a criminal record check under the arrangements established by the Disclosure and Barring Service.

Starting Salary: £31,312 - £33,815 (including London weighting) 

Location: Romero House, London 

Hybrid working with a minimum of 40% of your time in the London head Office 

Job Profile

We are looking for an Advocacy Assistant who is keen to contribute to the work of CAFOD’s advocacy work, especially our work in Parliament. You will work closely with the policy and campaigns teams in contributing to bringing about long-term change for the poorest and most marginalised. The post will be responsible for monitoring key issues in Parliament and supporting work with the CAFOD All-Party Parliamentary Group. It provides direct support to the Director of Advocacy and Communications and ensures our advocacy and development education grants programme is well administered. You will be interested in advocacy work and have had some experience in campaigns, policy or parliamentary work, maybe gained in a voluntary capacity. You’ll be very well organised, with an eye for detail and completing tasks on time.

Key Responsibilities

Providing focused and valuable administrative support

• Developing and amending online and offline systems for teams or the Group 

• Support the teams on events, activities and projects 

• Supporting and Coordinating Supporter mailings 

• Collate relevant annual reporting information including the ECOSOC reporting.

Parliamentary Monitoring 

• To track Parliamentary activity, statements, questions and circulate these to relevant stakeholders within CAFOD 

• To support organising Parliamentary events and APPG meetings 

• To work with other NGO’s and coalitions on Parliamentary activity

Grant Processing 

• To administer the advocacy and development education grants liaising with prospective and successful grantees as appropriate. 

Communications Support

• Act as a first point of contact for any external enquiries, passing on requests to others as appropriate, and ensuring that the Supporter Relations Team have up to date information 

• Supporting the campaigns and policy team’s communications, mainly internal, and where appropriate, through CAFOD’s external website, social media tools

Financial Support 

• Monitoring expenditures and budgets

Person Specification  

• Understanding CAFOD: I understand, demonstrate and actively support CAFOD’s vision, mission and values and what we aim to achieve 

• Managing ourselves: I recognise what needs to be done and take action to deal with it

• Working with others: I help others in the team and across CAFOD to achieve their goals

• Communicating: I actively listen to others; I keep colleagues informed of developments that may affect them

• Managing resources: I am clear about available resources and how they can be best used. I am careful in the use of resources, including other people’s time

• Achieving results: I have a clear sense of priorities. I keep focused on the work to be done. 

Job-specific Competencies  

• Experience in administration and budgets in an office environment with good knowledge of IT systems

• Good communication skills, written and verbal.

• Understanding of the UK Parliament is helpful but not essential.

CAFOD is a welcoming and supportive place to work and is committed to a safe and inclusive working culture where all are respected. CAFOD will make reasonable adjustments at every stage of the recruitment process to ensure candidates with disabilities or individual needs are fully supported.  

Safeguarding for Children and Vulnerable Adults  

CAFOD recognises the personal dignity and rights of children and vulnerable adults, towards whom it has a special responsibility and a duty of care and respect.  CAFOD, and all its staff and volunteers, undertake to do all in our power to create a safe environment for children, young people and vulnerable adults and to prevent their physical, sexual or emotional abuse.  CAFOD is committed to acting at all times in the best interests of children and vulnerable adults, seeing these interests as paramount.  Any candidate offered a job with CAFOD will be expected to adhere to CAFOD’s Safeguarding policy and sign CAFOD’s Code of Behaviour as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents.   

All offers of employment will be subject to satisfactory references, and appropriate screening checks can include criminal records and terrorism finance checks. CAFOD also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of, and consent to, these recruitment procedures.  

Come and join us and help make a real difference in the lives of the world’s poorest communities. 

CAFOD is an equal opportunities employer. Recruitment and selection procedures reflect our commitment to safeguarding children and vulnerable adults

Join Viewpoint, a leading mental health recovery charity, and make a real difference in Hertfordshire. We put people with lived experience of mental health challenges and addiction at the heart of everything we do - empowering experts by experience and service users to shape services, build skills, and support recovery.

As Operations Manager, you’ll lead our day-to-day operations, manage and support staff, and ensure we deliver high-quality, needs-led services. You’ll help drive strategy, maintain partnerships across statutory and voluntary sectors, and contribute to fundraising initiatives that sustain and grow our impact.

We’re looking for someone organised, proactive, and passionate about mental health recovery, who can combine strategic oversight with hands-on leadership.

Lead with purpose. Help shape services that put lived experience first.

Operational Manager
Location: Welwyn Garden City with travel around Hertfordshire (own transport required)             
Hours / salary: 30 hours / week. Full Time Equivalent Salary £35,000 p.a.
Pension: Viewpoint offers a defined contribution pension scheme. Contribution levels are based on Total Gross Salary Employer 5%, Employee 3%. Participation in the scheme will commence after an initial 3 month probationary period.
Annual leave:  25 days per year plus 8 bank holidays. Holiday entitlement will start to accrue after a satisfactory six month probationary period.
Other benefits: Training, Development and Supervision
Length of contract: Subject to funding

Purpose of the Role
We are seeking a skilled and motivated Operations Manager to support the Chief Executive in delivering our strategy, managing staff, and ensuring operational excellence. This role is key to maintaining and growing Viewpoint’s impact across Hertfordshire, promoting user involvement, and fostering strong relationships with statutory, voluntary, and community partners.

Key Responsibilities

• Lead and manage day-to-day operations, ensuring policies, procedures, and compliance standards are met.

• Supervise and support staff, promoting professional development and wellbeing.

• Contribute to financial management, including budgeting and annual reporting.

• Promote Viewpoint’s work across Hertfordshire, building partnerships and increasing visibility.

• Support fundraising initiatives to sustain and expand our services.

• Support fundraising initiatives to sustain and expand our services.

• Ensure effective monitoring, evaluation, and recording of project outcomes.

• Stay up-to-date with national and local mental health policies, initiatives, and best practice.

• Foster an inclusive, anti-discriminatory workplace that challenges stigma and supports recovery. 

Person Specification
We are looking for someone who:

• Has experience in operational management and staff supervision.

• Is skilled in financial management and resource planning.

• Understands mental health and/or addiction services, or has a strong commitment to learning.

• Communicates effectively and can build strong partnerships.

• Is motivated by a mission-driven role and can balance strategic oversight with hands-on problem solving.

Please view the full job description and apply via our website. 

Detention Action is a small organisation with a big impact. Since 1993, we have worked to improve the welfare of people in detention centres and tirelessly campaign alongside our beneficiaries to reduce the use of immigration detention. We work on the frontline with people in immigration detention, as well as challenging injustices in asylum, detention and deportation systems in the UK.

This is an exciting opportunity for someone who is looking to campaign for a just and humane immigration system. The post holder will work across our communications and campaigns activities, helping to develop and achieve our campaigning goals, engaging with stakeholders and providing policy and parliamentary support. They will take a lead role in managing our social media channels and contribute to our press office function.

They will also work closely with our Casework and Fundraising teams.

The postholder will have the opportunity to develop skills and knowledge to allow them to lead campaigns and/or supporter and stakeholder engagement.

We are looking for someone who is able to develop compelling campaigns messages for a range of audiences and build strong relationships with our stakeholders. Candidates must have well-developed research and analysis skills, excellent organisational skills and be able to manage our social media accounts. Full details of the essential and desirable criteria for this role are provided in the Candidate Information Pack.

TO APPLY 

Please use the Apply Now button to upload a CV and Cover Letter to the CharityJob portal by 9am BST/UK time on 07 April 2026.

Please read the Candidate Information Pack carefully, including the instructions on how to apply, which explain the requirements for your CV and Cover Letter. We will not accept incomplete applications.

We welcome and encourage applications from people from all backgrounds, including those from minority groups that are underrepresented in the workplace. We strongly encourage those with lived experience of the asylum, deportation and/or immigration detention systems to apply.

There when it matters

About the role:

The prospect research and pipeline management role will support high value fundraising across the Corporate, Trust and Community or Regional fundraising teams through prospect research, network mapping, lead qualification, and due diligence checks. This role will also manage the pipeline management process on our CRM ensuring the teams have access to dashboards tracking their donors across the stages of solicitation and be able to provide insight reports into how well we are moving prospects through the pipelines. This role will also be required to develop processes and ensure we are working within data protection and fundraising regulations and that our due diligence is tracked and auditable.

About you:

• Educated to degree level or with equivalent relevant work experience
• Familiarity with prospect research tools and the ability to identify and recommend the best tools to support our work using the budget as cost effectively as possible.
• Thorough working knowledge of GDPR as it relates to major donor fundraising and the Fundraising codes to practise.
• Experience of undertaking due diligence checks on prospective donors and of setting up and implementing policies and processes to ensure and demonstrate adherence to regulatory compliance.
• Excellent communication skills and the ability to build supportive and collaborative relationships with colleagues both across fundraising and the organisation including the ability to chair meetings and present data and insight.
• Experience of working on a variety of requests and ability to manage and prioritise workload whilst being responsive

Essential Criteria
• Previous experience of driving forward process improvements, implementing new processes or systems, and working with colleagues to embed such change.
• Skilled at using a relationship management database (or CRM) to track prospects through the solicitation process, produce dashboards and reports and glean insight from data.
• Experience of delivering prospect research activities to identify and qualify leads for fundraising teams across corporate, trust and major donor income streams.
• Working knowledge of high value income streams and what will support fundraisers in achieving income growth.
• Experience of providing relevant high quality and accurate research profiles with developed research skills and attention to detail
• Proven experience in identifying new high-value funding prospects from the database and other sources including major donors, corporate partners, and trusts.
• Proven ability to be proactive in network mapping securing new prospects or additional opportunities from existing networks e.g. see that a major donor is also a trustee of a grant giving trust or the CEO of a potential corporate partner.

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone.

Benefits
• Company pension scheme
• 27 days holiday - rising to 33 with length of service plus bank holidays
• Enhanced maternity and paternity pay
• Enhanced sick pay
• Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, and Women and Non Binary Individuals
• Staff discount of 10% on new goods online
• Structured induction programme and learning and development opportunities.

For more of our employee benefits please visit our website.

We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible.
We are particularly interested in increasing applications from the global majority, LGBTQIA+ and people with disabilities as they are currently underrepresented in our organisation.

If you want more than just a job, we want you.
Join the team and be there when it matters.

People who work at The Access Project are motivated by the desire to create a fairer society. We all play an active part in achieving the mission to help students from disadvantaged backgrounds access top universities.

About the role 

This vacancy is for a University Access Officer to work in three of our schools in Birmingham and The Black Country. The University Access Officer works with school staff at all levels, volunteer tutors and coaches, and with the rest of The Access Project’s team to ensure that the delivery of our programmes is optimised. The role is based in Moseley School, Wood Green Academy and Ormiston Forge Academy.As this job is based in three schools Monday to Thursday each week and regular travel is required, a full UK driver's license is advantageous. The role can be based from home on Fridays when online team meetings and training takes place. 

Role responsibilities

• Work directly with students, mentoring in an impactful, professional and safe manner. 
• Engage with school staff, your Programme Manager, and students in school to ensure that you have fully enrolled cohorts across all programmes. 
• Coordinate the delivery of the programmes across allocated schools, acting as the sole on‑site representative of The Access Project. 
• Assess student progress towards being able to make successful university applications. 
• Upload information onto the Salesforce database in a timely manner (training is provided). 
• Work proactively with school staff to ensure their cooperation and timely completion of activities, enabling effective communication to contribute to the smooth running of the programmes. 
• Present at termly school meetings with Senior Management to report on our programmes progress. 
• Support the wider team by attending university site visits which take place on occasional Saturdays and weekday evenings (paid time off is provided). 
• Any other responsibilities reasonably deemed necessary by The Access Project’s Programme Managers or Director 

Person specification 

Essential: 

• Demonstrable skills in mentoring groups of students and 1:1. 
• Excellent organisation and time management skills, with the ability to deliver multiple programmes and projects at pace and manage administration accurately.
• Able to communicate and influence with impact at all levels. 
• Resilient and adaptable. 
• Able to work towards and meet deadlines with a problem-solving mindset. 
• Able to effectively time manage and actively prioritise. 
• Able to work independently, in busy school environments, with an ownership mindset. 
• Skilled in building and maintaining excellent relationships with young people and school staff/leaders 
• Good sense of attention to detail
• Can demonstrate an ability to take action to keep young people safe and raise concerns. 
• Desirable: 
• Experience of working in a multi-site environment

Training and Development 

You will be provided with regular monthly training so that you can develop your skills and succeed in the role. There is support from your line manager (Programme Manager), as well as guidance from more senior University Access Officers and the wider University Access Officer team across The Access Project. There are opportunities for progression, including several additional responsibility roles which are available for University Access Officers to apply for once they have completed their probationary period successfully. 

Benefits: 

• 25 days annual leave p.a. (pro rata) plus Bank Holidays
• Plus 5 Winter closure days assigned by the organisation 
• PerkBox – offering shopping discounts, gym memberships, holiday discounts, learning and more. 
• Employee Assistance Programme, a 24-hour helpline for staff. 
• Online Medical assistance – access 24/7 to a qualified GP within minutes, with referrals and prescriptions available same-day.
• Interest-free travelcard loans. 
• Travel-allowance for expenses over £10 per day, where applicable. 
• Cyclescheme loans. 
• 2 paid Volunteering Days 
• 1 Wellbeing Day 
• Employer’s pensions contributions (3%). 
• Learning and development opportunities 
• The Access Project welcomes requests for flexible working arrangements.

Team: Philanthropy & Partnerships

Location: Homebased with some travel for meetings & events

Work pattern: 21 hours per week over 3 days Monday to Friday, specific days can be discussed at interview

Salary: Up to £22,539.57 per annum (pro rata of £37,565.95)

Contract: Permanent

We are the UK’s largest cat welfare charity. All over the country, our enthusiastic employees, volunteers, and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Senior Corporate Partnerships Development Officer:

• The successful candidate will lead the development of new, long-term corporate partnerships, supporting the implementation of the corporate partnerships fundraising plan and increasing sustainable net income for Cats Protection.
• The Senior Corporate Partnerships Development Officer will be pivotal in driving new income for the charity, working as one with teams across the charity to identify new opportunities for potential corporate funding support.

About the Corporate Partnerships team:

• We sit within the Marketing & Income Generation directorate.
• The corporate partnerships team is split between new business and account management, made up of driven, passionate and dynamic corporate fundraisers
• We currently have a team of one full time Senior Corporate Partnerships Development Officer and a Corporate Partnerships Development Manager, in addition to a Lead Corporate Partnerships Manager who oversees the entire corporate partnerships team
• You will be managed by the Corporate Partnerships Development Manager, and you will work alongside another Senior Corporate Partnerships Officer to achieve a joint team target

What we are looking for in our Senior Corporate Partnerships Development Officer:

• Significant corporate partnership fundraising experience generating new business within a charity setting
• Extensive experience of developing strong relationships with supporters/ clients/colleagues
• Experience of presenting business proposals in person and via conference call
• Experience of managing commercial participators agreements, negotiating updates and changes where necessary 
• Excellent networking skills
• Familiar with the CIOF codes of practice relating to corporate partnership fundraising

What we can offer you:

• range of health benefits
• 26 days’ annual leave plus bank holidays, increasing with length of service.
• Salary Finance, which empowers you to take control of your financial wellbeing.
• and much more, which you can learn about 

Interested? Here’s how to apply:

Application closing date: 15th March 2026

Virtual interview date:  From 24th March 2026

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you are enthusiastic about this opportunity but your experience does not align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate. 

If successful, your recruitment journey will include:

1. Anonymised application form

2. Virtual interview via Microsoft Teams

3. Final stage virtual interview

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

One of London’s historic “Magnificent Seven” cemeteries, the Cemetery Park is now a Local Nature Reserve and a vital green space in the heart of the East End — where biodiversity, heritage and community come together.

Founded in 1990, the Friends are an award-winning charity dedicated to protecting and caring for this unique site. Now, we are looking for a values-driven, collaborative leader to help strengthen our organisation for the future.

About the role

This is a senior leadership position within a collaborative charity structure. You will:

– Work closely with the Board of Trustees on strategy and governance

– Lead on finance, fundraising and organisational sustainability

– Support and develop staff and volunteers

– Represent the charity externally

– Work in close partnership with our longstanding Cemetery Park Manager

Importantly, this is not a corporate CEO role. It is an opportunity to lead within a community-rooted, place-based charity where humility, partnership and emotional intelligence matter as much as strategy.

We’re looking for someone who:

•  Has senior experience in a charity or values-led organisation
•  Understands governance and financial sustainability
•  Can build trust with staff, volunteers and stakeholders
•  Is excited by heritage, conservation and community

As a small charity, this role balances strategic thinking with hands-on involvement.

Who we are

Every year, thousands of people in the UK face court alone. Often through no choice of their own, people must represent themselves at a moment that could have life-changing outcomes. This includes loss of access to children or homelessness. At the same time, people facing court alone may find themselves up against a party with legal representation. They are instantly at a disadvantage and overwhelmed by the enormity of the challenges they are up against. We supported unrepresented litigants in the civil and family courts in England and Wales over 45,000 times last year.

We provide a safe space with volunteers who listen to each client’s individual story. Last year, over 1000 volunteers helped people to get their thoughts in order, problem-solve and decide next steps, source relevant and reliable legal information, explain complex procedures, complete court forms, and clearly present statements.

At a time when legal support is increasingly limited, we have a vision that no one should have to face court alone.

To make this vision a reality, we have a focused communications strategy to ensure the charity has the brand, reach and impact it needs to connect with unrepresented court users and engage supporters.

Who we're looking for

Ambitious, professional, committed and friendly. That describes us. If it also describes you and you have a passion for communications, then we’re keen to hear from you.

We’re looking for a Communications Manager to join our team for maternity cover. You’ll be stewarding our 25th anniversary communications plan and helping us to connect with our stakeholders, especially with those in the legal sector. As well as overseeing our website and social media, you’ll be supporting the service team in connecting with volunteers and clients and supporting the fundraising team in engaging donors.

The role

The Communications Manager role is a cross-organisation role, and you’ll be supported by the CEO and the Head of Fundraising. You’ll also be able to build on the firm foundations we already have in place, with plans agreed for our 25th year.

We’re open to applications from communications professionals who want to work hybrid from the Royal Courts of Justice in London or want to work from home.

To apply, please send your CV and a cover letter about why you're the right person for the role via Charity Job.

Young Carers Service Manager role

An opportunity is available to help make life better for carers 

Hours - 30 hours per week (including occasional evenings/weekends)

Salary: £36,000 FTE per annum (£28,800 actual)

This is an opportunity to lead a passionate, skilled team and shape services that genuinely change lives by supporting the Young Carers in our region.

Are you self-motivated, organised, empathetic, able to work collaboratively and autonomously, passionate about supporting young people, able to influence strategic development and able to think on your feet then you might want to consider joining a small team of like-minded people.

Our charity, Carers Support, works across Bristol and South Gloucestershire to support unpaid family carers who are supporting their loved ones at home.

We currently have a vacancy in our Young Carers Service Team to support the Chief Executive and Senior Management Team and lead the Young Carers Service. This is a senior role that requires managerial experience, an understanding of the youth sector, safeguarding, and the ability to work with different employed teams and volunteers.    

Main duties will include:

To:

· Be a member of the Senior Management team and actively participate in the overall strategic management and development of the organisation.

· Ensure that the strategic development of the young carer service is co-ordinated and services are delivered in line with funded contract and grant requirements, CSC's development plan and local and national strategies and priorities.

· Be responsible for the support, supervision, management and development of the Operational manager, Schools Development Officer and Engagement worker

· Be the Children and Young People’s Safeguarding lead, working in conjunction with the Adults Safeguarding lead and deputies.

· Ensure young carers voice leads service development internally and externally improving the identification and support for young carers across Bristol and South Gloucestershire.

· Ensure sustainability developing service plans and working with Fundraising manager to raise the funds to sustain services that meet young carers needs.

There’s lots more we could tell you, but why not apply and come and see for yourself.

Closing date for applications is 22nd March 2026 @ 12 noon with interviews on 8th April 2026.

Please visit our website for all the information you need  and details of how to apply.  All completed applications should be returned to our recruitment team.

If you would like to know more about this role, please email Joss Tagg, Young Carers Manager for further information.

We are an Equal Opportunities Employer, and our workplace is free of barriers and fully accessible for people with disabilities. We are committed to safeguarding children, young people and vulnerable adults; from recruitment of staff through to supporting our team working with families and carers in crisis.

Registered Charity No: 1063226

This role sits at the heart of Operation Smile UK’s five-year strategy to deliver transformational growth across all income streams. As Senior Lead - Acquisition and Digital Fundraising, you will be instrumental in delivering on three of our four core strategic priorities:

1. Build Regular Giving – laying the foundation for higher long-term value and stronger ROI across acquisition channels.
2. Drive All Donors to Legacy – recruiting quality donors who have the potential value to feed into legacy and long-term giving goals.
3. Maximise Growth Through Digital Fundraising Integration – leading the expansion and optimisation of digital acquisition within a cohesive fundraising strategy

The Senior Lead - Acquisition & Digital Fundraising role is responsible for delivering Operation Smile UK’s strategic individual giving acquisition programme. This role is key to driving income growth and expanding our supporter base across multiple channels, including digital, DRTV, dialogue fundraising and print.

You will lead the strategy, planning, delivery and evaluation of acquisition campaigns, including the onboarding process, with full accountability for managing significant budgets, agency partnerships and performance metrics. This is a senior, hands-on role suited to an experienced acquisition fundraiser with strong commercial acumen and a data-driven mindset.

Key Responsibilities

Strategic Campaign Leadership

• Develop and implement the multi-channel acquisition strategy, aligned with income targets and supporter growth objectives.
• Lead on the planning and delivery of campaigns across direct dialogue, digital, DRTV, and print channels.
• Lead on the planning and delivery of the onboarding process for all new recruits.
• Monitor and report on campaign performance, providing insight-driven recommendations to optimise results.
• Drive testing and innovation to expand existing channels and introduce new ones within acceptable risk and return parameters.

Budget Ownership & Performance Monitoring

• Take full responsibility for acquisition budget management, income forecasting and cost control.
• Set, monitor, and evaluate key performance indicators (KPIs), reporting against ROI, CPA, and long-term value across all acquisition channels.
• Collaborate with the Senior Database Manager and the Director of Data and Technology to develop and maintain performance dashboards (e.g., Power BI) and support strategic data analysis, including both short-term and long-term channel performance evaluation.

Agency & Partner Management

• Manage day-to-day relationships with external fundraising and creative partners.
• Lead briefings, content sourcing, agent training, stakeholder approvals, and quality assurance processes.
• Negotiate contracts and hold suppliers accountable for delivery and performance.

Cross-Team and Market Integration

• Represent the acquisition programme in cross-functional planning meetings and contribute to a unified team culture focused on strategic delivery.
• Deliver and optimise the onboarding and conversion programme for new donors.
• Develop CRO strategies and implement with support from the Communications team, whilst supporting the enhancement of web development
• Ensure consistent campaign integration across touchpoints and maximise thematic/creative cohesion, working in collaboration with the Senior Communications Manager to lead and develop the creative and content strategy for acquisition.
• Act as a key liaison with colleagues across Operation Smile global markets, sharing insights and exploring opportunities to align strategy, co-develop creative, or pilot cross-market initiatives.

Compliance, Risk & Best Practice

• Ensure all campaigns meet legal, ethical and data protection requirements (e.g., GDPR, Fundraising Regulator).
• Act as a key contributor to organisational risk assessments relating to income performance and supplier performance.
• Keep up to date with sector trends, innovations and benchmarks to maintain best practice.

Person Specification

Essential Experience

• Extensive experience (ideally 5+ years) in Individual Giving or fundraising acquisition roles.
• Proven success delivering multi-channel acquisition campaigns with strong ROI.
• Experience managing external agencies and suppliers to high-performance standards.
• Strong background in digital fundraising and paid media.
• Demonstrated experience managing and reporting on substantial acquisition budgets.

Skills & Attributes

• Strategic thinker with excellent campaign planning and execution skills.
• Highly numerate and confident using data for decision-making and optimisation.
• Strong project and stakeholder management abilities.
• Proactive, self-starting approach with high levels of ownership and accountability.
• Excellent communication and interpersonal skills, able to represent the organisation externally.

Desirable

• Understanding of retention and supporter journey optimisation.
• Familiarity with CRM and data system Donorfy.
• Experience with Power BI or other reporting tools.

First-round interviews are set for the week of 23rd March 2026. We strongly encourage early applications.

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

Salary: £55,407 per annum.

Hours: 35 hrs per week

Place of work: Hybrid with a minimum requirement of 24 in-person days per annum and significant travel across the UK including overnight stays (at least once a month) 

Join Our Team!

We are looking for someone to join us who will take the lead on improving the quality and standards of care for people affected by Crohn’s and Colitis across the UK. As a member of the Senior Executive Team you will translate the strategic direction of the charity into tactical plans for healthcare professional support and quality improvement to achieve the charity’s strategic objectives.

About Us

We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.  Right now, an estimated 500,000 people in the UK are living with a lifelong disease many people have never heard of and for which there is no known cure. Because of the stigma and misunderstanding surrounding these diseases, thousands of people are suffering in silence. But we’re here to support and champion their cause and our ambitious plans will help to make a real difference.

Role Overview 

You’ll work with the Director of Services, Research and Evidence to develop and implement a healthcare professional services strategy in accordance with the charity’s strategic aims.  You will deliver the charity’s strategic leadership of the IBD UK Alliance and associated programmes of work as well as the implementation of the National Primary Care Diagnostic Pathway for lower gastrointestinal symptoms, and building a support offer for IBD nurses. You’ll be leading the strategic planning and budgeting for the Health Professional Support & Standards team, providing visible and influential leadership to the charity and driving a culture of high-performance, collaboration and continuous improvement.

About You

It is essential that youhave significant experience working in a health charity, leading a team that delivers programmes to support healthcare professionals. This includes developing education, driving engagement, and leading quality improvement initiatives across primary and secondary care.

You will be an experienced leader with a strong track record of managing teams and influencing senior stakeholders to improve standards of care. This is not a clinical role; we are seeking someone with proven experience leading healthcare professional support, education, engagement, and quality improvement programmes within a charity setting, rather than someone whose experience is primarily clinical.

Please see our Recruitment Pack for details of our full Job Description and Person Specification.

Our Location

We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail.

In this role, there is plenty of scope for a hybrid approach working from home, although there will be times when you will need to be at face-to-face meetings with your team or our partner agencies. There is a requirement for you to attend a minimum of 24 in person days a year, and the charity’s mandatory ‘All Staff Together’ days which take place four times a year at our offices in Hatfield or a location in London.  There will be a requirement for significant travel and overnight stays around the UK (once a month on average). 

Benefits

• 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
• Salary Sacrifice Pension scheme
• Flexible working options
• Enhanced maternity, adoption and paternity pay
• 24/7 Employee Assistance Programme
• Wellbeing programme
• Interest free loan for season tickets
• Cycle to work scheme
• Free parking and secure bike locks
• Training and development financial support and/or study leave
• Performance review and development scheme

Database Officer

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Database Officer

England South

£29,235 per annum (pro rata for part time)

Ref: 132REC

Full time 37.5 hours per week – we are happy to talk flexible working

Base: Bristol hybrid

Contract: Permanent

ABOUT THE ROLE

Team: Fundraising and Supporter Engagement

As the Database Officer, you will take responsibility for the administration of financial transactions from various internal and external sources. You will take the lead on import processes, working with stakeholders to ensure requirements are captured, tested and reviewed. You will be involved in the implementation of integrations between the platforms we use and our supporter database, from recommendations to testing.

What You’ll Be Doing

• Managing the  BACS Direct Debit processes, from processing BACS cancellations to preparing payment requests and processing payments,  maintaining accurate  reconciliations.
• Overseeing all aspects of Gift Aid processing and ensuring accurate record‑keeping.
• Managing and improving data imports across multiple platforms, ensuring accuracy, ongoing monitoring, reconciliation, and correct income coding.
• Producing data‑integrity reports, run routine audits, investigate issues, and recommend corrective actions to stakeholders.

This role is ideal for someone who thrives on improving processes, enjoys collaborative problem‑solving, and uses SQL, Excel and Power BI to drive smarter, more efficient ways of working

ABOUT YOU

We’re looking for someone who has experience and understanding in the areas listed below. You don’t need to meet every requirement — if you feel you’d be a good fit, we encourage you to apply.

• Proven experienced in working with customer relationship management (CRM) systems
• Experience of processing direct debits, financial information and importing/exporting data
• Good experience and knowledge of applicable legislation and ethical codes of practice, BACs, Gift Aid and information security principles and relevant data regulations.
• Good experience of using SQL query and Power Bi.

LIVING OUR VALUES 

At the Walk Wheel Cycle Trust, we’re a values driven organisation. We’re looking for people who are: 

Always Learning – curious, open‑minded and committed to continuous improvement. 

Championing Equity – inclusive, respectful and focused on ensuring everyone has a voice and fair opportunity to succeed. 

Taking Ownership – proactive, responsible and empowered to make things better. 

Delivering Together – collaborative, transparent and motivated by shared success. 

Through our values we make it possible for more people to walk, wheel and cycle safely, healthily and joyfully. 

WHAT WE OFFER

We want you to feel supported, valued, and empowered in your role. That’s why we offer flexible working, a positive team environment, and benefits designed to support your wellbeing, finances, and family life.

Wellbeing Support

• 28 days’ leave per annum plus bank holidays for full-time employees
• Option to buy an extra week of annual leave (pro-rata for part-time employees)
• Paid volunteer days to support causes you care about
• Free, confidential support service available 24/7
• Access to cycle-to-work schemes through Green Commute Initiative and Cycle Scheme

Financial Benefits

• Up to two extra days of paid leave (pro rata for part‑time colleagues) when travelling sustainably for holidays
• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Walk Wheel Cycle Trust
• Bike, computer and season ticket loans
• Discount benefits
• London Weighting Allowance of £4,530 per annum for all those living within a London Borough (32 local authority districts plus the City of London).
• Death in Service benefit – 3 x annual Salary 

Family Friendly Policies

• Enhanced maternity and paternity pay
• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday) 

ADDITIONAL INFORMATION

• Application deadline: 23:59, 11 March 2026
• Interviews will be held via Microsoft Teams during the 24th or 25th March 2026. To apply, please complete our online application form.
• We are committed to being a truly inclusive employer. We welcome applications from everyone from all parts of the community.
• Adjustments are available throughout the application process.

As the Programmes Coordinator, you will handle end-to-end mentor support across recruitment, onboarding, matching, ongoing check-ins, issue resolution, and offboarding. There are no line management responsibilities in this role; this is a delivery-focused position working closely with our existing Programmes Coordinator to ensure smooth programme operations, hit matching and completion targets, and maintain high feedback scores and our safeguarding protocol. This role will report into the Delivery Hub Director.

This role demands strong organisation to balance multiple priorities while delivering a welcoming, supportive experience for all participants. It is a hands-on, collaborative role for someone full of energy and highly accountable. You’ll thrive if you enjoy working autonomously and collaboratively, are detail-oriented, and are passionate about making a difference in young people’s lives.

Key Responsibilities:

Mentor Coordination:

✓ Serve as the main point of contact for mentor programme participants.
✓ Provide personalised support to mentors end-to-end: conducting interviews, leading onboarding/training sessions, completing DBS checks, matching mentors with mentees, running regular check-ins, organising mentor/mentee programme events, managing issues, mitigating risks, and handling offboarding and feedback.

Volunteer Coordination:

✓ Serve as the main point of contact in Volunteer Management Systems for potential mentors.
✓ Provide personalised support to potential mentor volunteers: answering messages, having 1:1 calls with volunteers, offboarding mentors from the Volunteer Management System, and managing issues.
✓ Engage the volunteer community to maintain relationships.
✓ Outreach to volunteer networks to increase the mentor sign-ups.

Feedback and Programme Health:

✓ Regularly collect and analyse feedback from participants to monitor programme health.
✓ Maintain an issues log and use insights to drive continuous improvement.
✓ Maintaining accurate records in Airtable, collecting feedback, and contributing to programme reporting to support targets.

Resource and Workshop Development:

✓ Create and enhance resources to enrich mentoring sessions.
✓ Collaborate with the current Programmes Coordinator to develop new workshops based on feedback.

Safety and Compliance:

✓ Monitor safeguarding during the programme and follow procedures to ensure a safe and secure environment for all participants and mentor volunteers. This role will be the safeguarding officer for this programme with the direct support of the Safeguarding Lead for the whole organisation.

Travel (UK-wide):

✓ You will be expected to travel to areas in the UK a minimum of once a month. All travel, accommodation and food will be covered. If this travel is not part of your working hours, you will receive your time back in the form of TOIL, which is to be taken within 1 month of receiving it. Reasons for travel: Hub (team) Day, Company-wide Day, Event, Programme Event, Co-working Manager Day, Focus Day.

Wider Event Support:

✓ All employees support the delivery of all events and programmes to ensure we directly support the overall mission of the organisation.

Programme Event Coordinator and Host:

✓ You will organise and facilitate or host programme events for mentees and mentors, both virtual and in-person.

Person Specification:

• Be an excellent communicator with a natural ability to build rapport, particularly with young people and volunteers.
• Be passionate about STEAM education, diversity, and inclusion.
• Work collaboratively with other teams and communicate effectively across the organisation.
• Be highly organised and comfortable following processes and instructions.
• Enjoy learning new tools and using technology to enhance your work.
• Be solutions-oriented and maintain a calm, positive attitude under pressure.
• Flexibility to travel and work outside of regular office hours, as needed.
• Be able to give and receive constructive feedback.

Essential Skills and Experience:

For this role, you should thrive in a cyclical, process-driven role. Our mentoring programme operates in repeating cohorts launched every 2 months, following the same proven processes for mentor coordination. This role is good for candidates who enjoy honing repeatable systems to deliver consistent high-quality outcomes with minimal variation. Experience using Google Workspace and Airtable is desirable.

Benefits:

• Competitive salary of 28,875 -29,552
• 5 weeks holiday allowance
• 4-day week (opt-in) after a successful probation period
• 8% Match Pension scheme
• Menstruation and Menopause Leave
• Wellness Package
• Family Leave
• Opportunity to make a difference in young people’s lives

All applications will be treated in the strictest confidence. Stemettes is an equal opportunity employer committed to creating an intentionally inclusive workplace. We welcome applications from all backgrounds and experiences. The job description provided is a sample and can be further customised based on specific organisational needs and requirements. Your pension will start when you have passed probation. We have a pass, fail, or extend to 6 months probation rule.