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The Talent Set is delighted to be partnering with Mencap to recruit a new Head of Fundraising Strategy & Operations. This is a rare opportunity to join one of the UK's leading disability charities at a pivotal moment of investment and renewed ambition. 

Head of Fundraising Strategy & Operations
Salary: £65,000 - £70,000 dependent on experience
Location: Hybrid (London HQ)

Mencap is seeking an exceptional fundraising operations and strategy leader to join the organisation as Head of Fundraising Strategy & Operations. This is a newly created and highly influential role at the centre of Mencap's fundraising transformation journey. Reporting directly to the Executive Director, Fundraising, the successful candidate will act as a key strategic partner, helping to build the systems, processes, insight and infrastructure required to support sustainable fundraising growth.

This role will shape the future of fundraising strategy and operations at Mencap. Working across a directorate with clear ambition for growth, you will lead the planning, performance, insight, systems and case for support activity that helps their fundraising teams work with clarity, consistency and confidence.

Mencap’s fundraising teams need strong foundations to build trusted relationships, grow income and deliver lasting impact for people with a learning disability and their families. You will work closely with senior fundraising leaders and colleagues across Mencap to turn the ambition of Mencap 2030 into joined-up plans, strengthen reporting and forecasting, and improve how data, systems and evidence are used to support decision making.

We are looking for a confident fundraising strategy and operations leader who combines strategic thinking with strong planning, reporting, systems and stakeholder management experience. You will be able to bring structure to complex work, improve ways of working and support sustainable fundraising growth across the directorate.

You will directly lead key roles across fundraising operations, case for support, stewardship and strategy, creating the leadership, confidence, systems and ways of working needed for fundraising strategy and operations to support growth. This role is for someone who can connect strategy with delivery, build the conditions for teams to succeed and help the directorate scale income and deliver lasting impact.

Over the last year Mencap has made significant investment in fundraising capability, including the implementation of Salesforce. As the organisation enters the next phase of its development, the focus is shifting from implementation towards optimisation, embedding best practice, building capability and creating a more strategic, data-led fundraising culture. This role will be instrumental in helping Mencap realise the full value of that investment.

This is not a traditional fundraising role. Rather than leading frontline income generation, the Head of Fundraising Strategy & Operations will be responsible for building the engine that enables fundraising success. You will identify risks, strengthen processes, improve ways of working and create the conditions that allow fundraising teams to perform at their best.

This is a highly collaborative leadership role requiring strong relationship-building skills, excellent project management capability and the ability to influence across organisational boundaries. The successful candidate will act as a trusted advisor to the Executive Director, helping to drive continuous improvement across the fundraising function and supporting the wider transformation agenda.

Potential Early Objectives / Success Measures

• Develop and embed a clear fundraising planning cycle aligned to Mencap 2030.
• Establish reliable operational reporting, forecasting, budget oversight and KPI routines across the Fundraising Directorate.
• Strengthen use of data, insight and Salesforce to support decision-making, performance management and continuous improvement.
• Review fundraising systems, data and compliance practices, including GDPR, Gift Aid and Fundraising Regulator requirements.
• Develop a clear case for support and stewardship approach that can be used consistently across fundraising activity.
• Build capability, confidence and clear accountabilities across fundraising operations, case for support, stewardship and strategy roles.

The successful candidate will be able to demonstrate:

• Significant experience leading fundraising operations, strategy, planning, insight or performance functions.
• Strong understanding of fundraising processes, systems and best practice across multiple income streams.
• Experience managing CRM platforms and driving organisational adoption of data and technology solutions.
• Excellent project management skills, with the ability to balance multiple priorities and deliver complex initiatives.
• Experience developing performance frameworks, reporting systems, KPIs and management information.
• Strong analytical capabilities, with the ability to translate data into actionable insight and strategic recommendations.
• Experience building operational infrastructure and supporting fundraising growth or transformation programmes.
• Outstanding stakeholder management skills, with the ability to influence and collaborate across departments and seniority levels.
• Proven people leadership experience, with a track record of developing capability and building high-performing teams.
• A strategic mindset combined with strong operational delivery skills and attention to detail.
• A commitment to continuous improvement, innovation and fundraising excellence.

Above all, we are looking for a collaborative and solutions-focused leader who is passionate about fundraising excellence. This is a unique opportunity to help shape the future of fundraising at Mencap by building the systems, insight and operational foundations that will support long-term sustainable growth and enable greater impact for people with a learning disability and their families.

How to Apply
The deadline for applications is Friday 2nd October with 1st stage interviews to take place w/c 12th October. To apply, please submit your CV demonstrating your suitability for this role via our website using the apply now button.
If you have any initial questions before applying, please get in touch. We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity
The Talent Set is committed to creating an inclusive workplace and welcomes applications from all backgrounds. We actively encourage applications from people with diverse experiences and are happy to discuss any reasonable adjustments required throughout the recruitment process.

Noah's Ark Children's Hospice is partnering with Robertson Bell on a retained basis to recruit a Director of Finance on a permanent basis. This is an exciting opportunity to join a highly regarded children's hospice at a pivotal stage of its development, taking a leading role in strengthening financial performance, improving organisational effectiveness and helping shape the charity's next phase of growth.

This is more than a traditional Finance Director role. Noah's Ark has undergone significant transformation in recent years, moving from a predominantly community-based service to operating a 24/7 hospice facility at The Ark. The successful candidate will join at a critical point in this journey, with the opportunity to strengthen the finance function whilst working closely with the wider Senior Leadership Team to ensure the charity is making the best possible use of its resources and delivering maximum value for children and families.

For an ambitious, commercially minded finance leader, this is an opportunity to combine strong financial leadership with genuine organisational impact, helping to shape a more effective operating model and contributing directly to the future direction of the charity.

The role

• Partner with the CEO, Senior Leadership Team and Board of Trustees to shape the charity's financial and strategic direction during a period of organisational change.
• Stabilise and strengthen the finance function, ensuring high-quality financial management, robust controls and accurate, insightful reporting.
• Lead the budgeting, forecasting and financial planning process, including modelling different care delivery approaches, investment decisions and longer-term strategic scenarios.
• Support the charity to improve its financial position, identifying opportunities to increase efficiency and ensure resources are being deployed to maximum effect.
• Oversee statutory accounts, external reporting, audit and regulatory requirements, ensuring the charity maintains strong financial governance and compliance.
• Ensure effective management of reserves, investments, cash flow, liquidity, insurance and restricted funds.
• Contribute to the development of the charity's next multi-year strategic plan, bringing commercial discipline, financial insight and a practical focus on delivery.
• Identify opportunities for cost efficiency and productivity improvements across the organisation, working collaboratively with colleagues to turn insight into action.
• Support the design and implementation of new IT and financial systems, ensuring they provide the information and controls required to support an effective organisation.
• Lead and develop a small finance team, setting clear expectations, building capability and creating a culture of accountability and high performance.
• Play an active role in wider organisational leadership, bringing constructive challenge and financial insight to decisions beyond the traditional finance remit.

The organisation

Noah's Ark Children's Hospice provides specialist care and support to babies, children and young people with life-limiting or life-threatening conditions, alongside their families. Its purpose-built hospice, The Ark, opened in 2019 and provides a unique environment where children can receive specialist care, therapy, bereavement support and family services in a safe and welcoming setting.

Rated 'Outstanding' by the Care Quality Commission, Noah's Ark supports families across North and Central London and Hertsmere, delivering care wherever it is needed - in the family home, within the community or at The Ark.

This is an organisation with a warm, supportive culture and a strong commitment to its values of Kindness, Excellence and Courage. It is now looking for a finance leader who can combine that collaborative approach with the confidence to challenge constructively, make difficult decisions and drive meaningful improvement.

Essential criteria

• Fully qualified accountant (ACA, ACCA, CIMA or equivalent).
• Strong experience leading a finance function.
• Strong understanding of financial controls, governance, audit and statutory reporting.
• Demonstrable experience producing and interpreting high-quality financial information that supports effective decision-making.
• Experience leading and developing teams, with the confidence to set expectations, address underperformance and hold colleagues accountable.
• Excellent communication and relationship-building skills, with the ability to engage and influence senior stakeholders and non-finance colleagues.
• A proactive, hands-on and self-starting appr