Key relationships manager jobs

ABOUT US

We are SPEAR, a charity working tirelessly to end homelessness across South West London and beyond. We believe homelessness should be rare, brief, and non-recurring, and we work every day to make that a reality. Our services include street outreach, assessment hubs, supported accommodation, and tenancy support, helping people move off the streets and into safe, secure housing. We take a person-centred, trauma-informed approach, building trust and supporting people to achieve long-term stability and independence. You will be part of a passionate, skilled team dedicated to ending homelessness. We offer a supportive environment where you can grow your career while making a meaningful impact.

Help lead a high-quality supported housing service and make a real difference to the lives of people experiencing homelessness. Join SPEAR as our Hostel Manager and play a key role in supporting residents to achieve stability and move towards independent living.

THE ROLE

We are looking for an experienced and motivated manager to lead a 14-bed, 24-hour supported hostel service in Richmond. You will oversee the day-to-day running of the service, ensuring it operates safely, effectively, and in line with SPEAR’s values, while delivering high-quality, trauma-informed support to residents with complex needs.

This is a practical leadership role where you will:

- Lead and manage a team, including a Team Leader and Support Workers
- Ensure safe staffing levels and effective rota management
- Oversee safeguarding, risk management, and incident response
- Drive high standards of service delivery and resident support
- Build strong relationships with local authorities and partner agencies
- Ensure compliance with health and safety, including fire safety and building standards
- Support residents to progress towards independence and move-on opportunities

You will combine operational leadership, staff management, and service development to create a safe, respectful, and recovery-focused environment.

ABOUT YOU

We are looking for someone who:

- Has experience working with people experiencing homelessness or complex needs
- Has managed or supervised staff in a supported housing, hostel, or similar setting
- Has strong knowledge of safeguarding, risk assessment, and trauma-informed practice
- Can lead and motivate a team in a fast-paced environment
- Is confident managing complex and high-risk situations
- Has excellent communication and organisational skills

YOUR BENEFITS

- Generous holiday – 26 days plus public holidays, rising to 31 days with length of service
- Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money and legal advice
- Health support – Occupational health service and free annual eye test (with contribution towards glasses if required)
- Cycle to Work – Save on a new bike and accessories through salary sacrifice
- Season ticket loan – Interest-free loan for annual travel passes
- Moving house day – Extra day’s leave when you move home
- Financial security – Life assurance (4x salary) and interest-free emergency staff loan
- Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options
- Career development – Ongoing training, learning and progression opportunities
- Blue Light Card – Discounts across a wide range of shops, restaurants and services

Shortlisting Date: 7th August

Vacancy Closing Date: 5th Aug

First Interviews W/C: 12th, 13th and 14th August

Second Interviews W/C: 19th, 20th and 21st Aug

Want to know more about the role? Read the full Job Description now!

The Hepatitis C Trust (HCT) is the UK patient-led charity for hepatitis C. The arrival of highly effective drugs allows us to cure almost everyone who has access to them. We now have an unprecedented opportunity to eliminate hepatitis C by 2030.

We are looking for a passionate and skilled manager who has excellent communication and organisational skills. Working under the guidance of the Southern Regional Manager, you will oversee a staff team and an expanding network of peer programs across Surrey.

Experience of working with disadvantaged groups and an understanding of providing services to vulnerable people is essential, alongside an understanding of how lived experience can support this work.

Your work will involve maintaining and monitoring our existing HCT peer projects across Surrey. This will involve providing support and supervision to existing staff, managing operational issues on a day-to-day basis and overseeing the management of local projects. 

This post also involves regular liaison with external partners across the region, including key stakeholders and NHS colleagues at the Surrey Operational Delivery Network (ODN), alongside drug and alcohol services, hostels, outreach services etc.

We may begin interviewing candidates before the closing date and reserve the right to close the vacancy early if a suitable candidate is appointed.

Job Summary 
 
To manage and ensure control of the funding, financial and corporate resources of the Charity to ensure a financially secure service, delivering value for money. 

Work with the Co-Directors to advise and develop the financial strategy, model new projects, prepare annual and project budgets, and report on financial performance, contributing to the overall future strategic direction of the Charity.

Manage the day-to-day finances for the Charity. Ensure all aspects of the financial systems are accurate and up to date, including banking, sales and purchase ledgers, payroll and cash management.

The postholder is expected to foster excellent working relationships with all staff, volunteers, senior colleagues and trustees. 

The postholder will be expected to attend the following meeting groups: 

• Monthly All Staff: regular attendance 

• GDPR/Data Working Group 

• Finance and Income Generation (FING) Committee Meetings 

• Responsibilities to and attendance at all other meetings: attendance only as and when required and/or at the direction of the Co-Directors 

Key Responsibilities 

• Supervision and management of Senior Finance & Admin Officer (SFAO) 

• Day to Day Financial Management 

• Provision of accurate reports to Board and senior managers 

• Payroll, Pensions, and Tax Management overview and control 

• Budget Process Management 

• Statutory Reporting & Charity compliance 

• Account Management – Key Suppliers/Contractors 

• Financial Risk Management 

• Governance support to FING Committee and Trustees 

Core External Relationships 

• Payroll Provider 

• TPT Pensions 

• HMRC 

• All Banks 

• Charity Commission 

• Companies House 

• Charity Auditors 

• IT Contractor & Insurers 

Day to Day Financial Management 

• Regularly review and maintain financial policies and procedures. 

• Review the monthly reconciliations carried out by the SFAO thereby ensuring all transactions are properly and efficiently recorded. 

• Oversee the management and appropriate allocation of Restricted Funds, ensuring the monies are allocated according to the donor’s wishes and ensure that records are always maintained 

• Regularly review and make recommendations for improvements to financial controls and ensuring methods are documented and made clear to staff.

• Support with funding bids and reports back to donors 

• Management of all charity bank accounts, acting as authorised signatory with Banks 

Payroll, Pensions and Tax Management 

• Supervise the payroll process carried out by SFAO 

• Responsible for the effective management Charity’s Pension Scheme

• Ensure payments to HMRC are made accurately and on time, and ensure all available allowances are claimed. 

Budget Process Management 

• Take the lead on preparing the Annual Budget, working closely with SLT to capture all spending plans Develop and run a process which is thorough, consistent and inclusive of all managers. 

• Alongside the Co-Director, present the Draft Budget to Board for approval 

• Present monthly management accounts and Cost Centre reports for all managers

• Work closely with all SLT to ensure they fully understand their budgets and ongoing organisational performance against budget 

• Monitor variations against spend and integrate within an overall Cashflow analysis 

• Recommend corrective actions to Co- Directors and/or Board as necessary 

Statutory Reporting & Charity compliance 

• Act as lead member of staff with the Charity’s Auditors 

• Oversee the preparation of the Annual Accounts plus any supporting papers required to enable an efficient and effective annual audit to take place 

• Maintain fixed asset register and inventory of all equipment contracts/agreements 

• Ensure the Charity is fully compliant with statutory bodies and key external institutions, and act as lead on behalf of the charity with the following bodies: 

• Charity Commission 

• Companies House 

• Pensions Regulator 

• HMRC 

• Valuation Office 

• All Banks 
   

Account Management – Key Suppliers/Contractors 

Insurance 

• Take the lead in managing the insurance renewals process, and ensure that a comprehensive suite of insurances is in place to cover key risks across the Charity 
   

Financial Risk Management 

• Ensure appropriate financial risk management techniques and controls are in place at strategic and operational levels. 

• Develop, update and produce long term cashflow forecasts to evidence that the Charity can operate as a going concern. 

• Provide up-to-date dashboards and reports of the financial position, projections and scenarios, considering the financial implications of alternative business models, advice on new and current business income generation initiatives and analysis of financial risk and performance. 

• Work with the Co-Directors, to ensure that the appropriate processes are in place for the long-term financial viability of the charity, advising on the financial consequences of proposed actions 
   

Governance support to FING Committee and Trustees 

• Assist the Chair of FING Committee (Treasurer) 

• Prepare all associated papers and minutes 

• Prepare finance papers for Treasurer to deliver to Board of Trustees 

• Attend Board of Trustees meetings and present information as requested 
   

General 

• Postholder to adhere to their relevant Code of Ethics as laid down by their professional body, being mindful that adherence to the code takes precedence over charity policy and practice should a conflict ever arise. [NB Sections A + C of the current professional code are applicable.]

• Keep abreast of financial developments across the charity sector and ensure any opportunities for tax reliefs, cost reduction, value for money and more effective systems are seized as appropriate.

• Undertake any other duties as determined by the Co-Directors. 

 
Personal Specification 

• Personally committed to Caring in Bristol’s vision and values and collaboration-focused method of work. 

• Committed to reflection and learning, including sharing failures and uncertainties; openly taking feedback from the team and members of the community on your behaviour and work. 

• Bring ideas for improvements and is open and honest in all communications where relevant and appropriate. 

• Awareness of your own needs: the homelessness sector can be challenging – you will be good at knowing your limits under pressure and will be confident to ask for help when you need it. You will receive support from your team, and we are keen to nurture an environment where no-one feels worried about asking for help or support when they need it. 

• Resilience working under pressure, ability, and willingness to both give and take constructive feedback. 

• Willingness to work the extra hours where needed, with a flexible working policy. 

• Growing levels of self-awareness, including an understanding of how your background has shaped the opportunities afforded to you and how you relate to people from different backgrounds to you. 

• Willing to develop emotional intelligence, including a growing ability to empathise with and appreciate others, creating opportunities for those you work with to grow. 

• A passion for social justice and to change Bristol for the better. 

Essential 

• Minimum part qualified accountant or qualified by experience with strong financial management experience, with an ability to understand the practical impact of finance decisions and processes across the whole charity. 

• Specialist knowledge of Charities required, including Charity SORP guidance and procedures, underpinned by strong theoretical knowledge and practical experience. 

• Ability to work with the Co-directors to lead the formulation of long-term financial plans and strategies which will influence the long-term direction of the charity. 

• Experience in developing major finance policy development. 

• Experience in budgeting and financial planning.

• Experience in management accounting. 

• Ability to receive, process and provide highly complex or sensitive financial information including ability to analyse and clearly communicate financial information.

• Strong IT skills including the Microsoft Office suite, in particular Excel, and experience of using databases. 

• Solid organisational skills including consistency, accuracy, and an eye for detail. 

• Experience of line management and supporting and developing staff. 

• Knowledge and understanding of Equity, Diversity & Inclusion practices. 

Desirable  

• Experience in using QuickBooks accounting software is desirable or transferrable knowledge of similar online accounting packages. 

Retail Manager – The Hangar

The Wisdom Hospice | Rochester, Kent £32,000 - £34,000 per annum (dependent on experience) 37.5 hours per week 25 days annual leave plus bank holidays

This is no ordinary retail management role.

At The Wisdom Hospice, every sale helps fund exceptional hospice care for local people and their families. The Hangar is our flagship retail destination - a vibrant, large-format store that redefines what charity retail can be.

Forget traditional charity shops. The Hangar is a unique retail experience filled with high-quality donated stock, exciting discoveries, sustainable fashion, homeware treasures, and ever-changing displays. It is a destination for shoppers, bargain hunters, fashion lovers and supporters alike.

We're now looking for an exceptional Retail Manager to lead this thriving store and take it to the next level.

The Opportunity

This is a rare chance to put your own stamp on a high-profile retail operation while directly supporting a cause that changes lives.

We're looking for a creative, commercially-minded leader who can transform donated goods into compelling retail experiences, inspire customers to return time and again, and build a passionate team of staff and volunteers around a shared mission.

The successful candidate will have the vision to see opportunities where others see stock, the drive to exceed targets, and the people skills to create an outstanding customer experience every day.

What You'll Do

Drive Commercial Success

• Deliver and exceed sales and income targets
• Maximise the value of donated stock through effective pricing and presentation
• Create engaging promotions, events and seasonal campaigns
• Seek new opportunities to increase footfall and revenue

Bring Creativity to Life

• Develop eye-catching visual merchandising and store displays
• Create an exciting and inspiring shopping environment
• Use your flair for retail presentation to showcase stock at its full potential
• Support local marketing and social media activity

Lead and Inspire People

• Motivate, coach and develop a team of paid staff and volunteers
• Create a positive, energetic and inclusive culture
• Recruit and retain volunteers who share our passion
• Deliver outstanding customer service standards across the store

Ensure Operational Excellence

• Oversee day-to-day store operations
• Manage stock flow, rotation and gift aid processes
• Maintain excellent standards of health and safety, compliance and cash handling
• Keep the store looking professional, safe and welcoming at all times

About You

We're looking for someone who is as passionate about people as they are about retail.

You'll bring:

• Proven experience in retail management with responsibility for delivering sales targets
• Strong people leadership and team development skills
• A creative eye for visual merchandising and product presentation
• Excellent communication and relationship-building abilities
• Commercial awareness and sound business judgement
• Confidence using social media and digital tools
• A proactive, hands-on approach and a genuine passion for our cause

Experience in charity retail is highly desirable, but we would also welcome applications from talented commercial retail managers looking to move into the charity sector.

Additional requirements:

• Full UK driving licence
• Good standard of education (A-Level or equivalent)
• Enhanced DBS check required

Why Join The Wisdom Hospice?

This is more than a retail management position.

It's an opportunity to lead a store with real purpose, inspire a community of supporters, and generate vital income that helps deliver outstanding hospice care across Kent.

You'll be joining an organisation that is passionate about its mission, ambitious about its future, and committed to finding the right person to help make The Hangar the premier charity retail destination in the region. 

Apply Now

If you're a dynamic retail leader with commercial flair, creative vision and a passion for making a difference, we'd love to hear from you.

Bible Society believes the Bible is God’s gift for God’s world. We share it because we believe it changes lives for good. We want Christians to be confident in the Bible’s truthfulness and reliability, and we want to change how people talk about it in wider society and invite them to see it as a source of wisdom and joy.

We are looking for someone who is able to develop warm and fruitful relationships with key church and network leaders in the Midlands and North. With a deep theological knowledge and a good understanding of how charities operate, you’ll know the landscape of church life and have an established network of contacts. You’ll be good at communicating both one-to-one and in front of an audience, and comfortable in a variety of church-related situations. We’re looking for someone who is able to provide leadership to volunteers and be a self-starter with a passion to encourage deeper Bible engagement in church congregations. 

This role would suit someone who is able to work flexibly to attend some evening events and weekend church services, and who lives in or around the Midlands or North. Our work engages with a wide range of church traditions, as aligned with our generous orthodoxy, and the suitable candidate will be comfortable working with people and churches of differing traditions and backgrounds.

If this sounds like you and you have the legal right to work and remain in the UK, we’d love to hear from you. Please provide your CV and a 250-word statement that sets out why you’re the best person for this position. For the purposes of your cover letter, we ask that you do not use AI-generated content. We would like to hear your own thoughts, experiences, and motivations in your own words 

Bible Society is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We welcome applications from people representing all sections of the community.

Closing date:  9 August 2026 

Interview date: The first round is online on Monday 17 August, and the second round is in person at our Swindon office on Tuesday 25 August.

About MAP

London, United Kingdom (Hybrid) – 2 days per week in the office.

MAP’s vision is a future in which all Palestinians can access an effective, sustainable and locally led system of healthcare and the full realisation of their rights to health and dignity. To achieve this, we work in collaboration with Palestinian communities and trusted local partners, and coordinate with key stakeholders and relevant clusters, to answer a wide range of health and social needs, from providing vital medical aid in emergencies, to supporting the development of better health services for the long term. We also uplift the voices of Palestinians, and campaign for an end to the barriers to health and dignity that come from living through occupation, displacement, discrimination and conflict. 

In the past, MAP has grown at times of intense crises for Palestinians living under occupation and as refugees, and then shrunk once these crises have abated. The needs of Palestinians, following developments since October 2023, are now acute and certain to be ongoing for many years to come. That shrinking is not an option for MAP. We must grow sustainably, and we must have a demonstrable positive impact across the communities we serve. Accordingly, we have set ourselves the following strategic ambition, to guide our work until 2028: “MAP will be a high-performing, international organisation with an annual income of at least £50 million by 2028 and to enable one million Palestinians to access quality and effective healthcare every year.”

Aligned to the organisational strategy, the overarching purpose of MAP’s fundraising approach is: “To enable MAP supporters to play a long-term role in creating a healthier, more dignified future for Palestinian communities by offering meaningful and lasting opportunities to engage, support and amplify.” To ensure MAP can achieve our strategic ambition of growth and impact, we are committed to driving our annual income to £50 million by 2028, raising more than £200 million over the strategic period.

About the role 

This is a pivotal time to be joining MAP’s dynamic Fundraising and Marketing Team. In the last two years we have raised around £100 million. You will play a crucial role in expanding our impact by helping to raise funding for our existing projects, and for the further development and growth of the organisation. We are looking for a proactive, experienced, and motivated individual with the ability to lead and develop an established Trusts and Foundations programme to achieve ambitious income targets. As an integral part of the MAP team, you will be energetic and creative, bringing strong knowledge and leadership to the team.

This is a great opportunity for a results-driven Trusts and Foundations Manager who is passionate about working for the health and dignity of Palestinians to join a fun, dedicated, and ambitious team. We are seeking a dedicated professional who is able to work two days per week in our London office. This is really important to us because this is a donor-facing role with line management responsibilities. It will also involve working with colleagues across the charity. MAP has a flexible working policy to support employees with additional needs, caring responsibilities etc. However, it will not be possible for this role to be completely remote.

Key Responsibilities:

• Day to day line management and professional development support for the Trusts and Foundations Officer
• Develop and lead a Trusts and Foundations programme at MAP to secure income from active and cold audiences, focusing on donors giving £50,000+ per annum. 
• Identify new channels to grow income from Trusts and Foundations outside of the charity’s existing networks.
• Lead a strategy to maximise income by seeking opportunities and pursuing these opportunities to their full potential.
• Develop and deliver tailored proposals and stewardship plans, proactively improving knowledge capture and MAP’s understanding of supporters.
• Work with MAP’s Prospect Research Manager to identify, research, and cultivate leads to build a strong pipeline of Trusts and Foundations prospects that will have a significant, positive impact on income.
• Develop and implement a range of cultivation tools.
• Monitor, review and evaluate performance against strategic and operational plans, reports and financial forecasts.

Please see the Job Description for more detail.

As you will have seen from the role profile, this post requires a minimum of two days per week in our London office. This is really important to us because working with colleagues across F&M team or across the org etc.

MAP has a flexible working policy to support employees with additional needs, caring responsibilities etc. However, it will not be possible for this role to be completely remote.

About You

We are looking for an ambitious and relationship-focused fundraising professional with a strong track record of securing significant income from Trusts and Foundations. Passionate about humanitarian causes, and motivated by MAP’s mission to support the health and dignity of Palestinians, you will bring both strategic vision and hands-on fundraising expertise to this role. You will be able to respond flexibly to the needs of a dynamic and values-driven organisation.

You will have substantial experience managing and growing portfolios of Trusts and Foundations donors, with a proven ability to identify new opportunities, develop compelling funding proposals, and secure significant gifts. You are a confident communicator, able to translate complex programmes and contextual information into persuasive, inspiring cases for support which can be tailored to a wide range of audiences.

With previous line management experience, or a passion for developing others, you are committed to supporting and empowering colleagues to achieve their full potential.

You bring excellent written communication skills, meticulous attention to detail, and the ability to manage multiple priorities while maintaining a focus on achieving ambitious income targets. You are curious about developments in philanthropy and actively seek out innovative approaches and new funding opportunities, both in the UK and internationally.

Most importantly, you share MAP’s commitment to equality, diversity and anti-discriminatory practice, and are inspired by the opportunity to make a tangible difference to the lives of Palestinians affected by conflict, occupation and displacement. You will be able to work in our London office two days a week, as well as travel occasionally in the UK and overseas to meet donors and visit MAP programmes, when required.

RECRUITMENT PROCESS

First interviews will take place on Microsoft Teams on Tuesday 4th or Wednesday 5th August.
In the case of second stage interviews, these may take place in person on Wednesday 12th August.

How to Apply
Please submit your CV on our career page before the deadline of 12:00 GMT on Tuesday 28th July 2026.
 

Equal opportunities
MAP aims to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
 

Background checks
As an organisation MAP is committed to the welfare and protection of children and vulnerable adults. MAP will conduct appropriate background and references checks.

Disclaimer
**MAP reserves the right to close this advert before the confirmed closing date when we are in receipt of sufficient applications.     
  **We would therefore advise interested applicants to apply as early as possible. Due to the high volume of applications, we receive, we are unable to respond to every application. If you have not heard from us within two weeks of the deadline, then you have not been successful in shortlisting

Job Title: Individual Giving Manager 

Responsible to: Senior Fundraising Manager

Location: Hybrid working pattern, a minimum of 2 days in the London office and 3 days from home 
 

Hours of work: Full time - 35 hours per week

The package also includes 

• 8% employer contribution to a pension 

• 25 days annual leave, plus bank holidays and additional discretionary leave during the Christmas week 

• Season Ticket Loan 

USPG is the Anglican mission agency that partners churches and communities worldwide in God’s mission to enliven faith, strengthen relationships, unlock potential and champion justice. You can find out more about our work by visiting our website.

The Job 

USPG are looking for an experienced fundraising and marketing professional to take ownership of our individual giving strategy and deliver it to achieve our objectives. The Individual Giving Manager will develop, market and evaluate fundraising appeals, products and campaigns to individual supporters and churches in order to grow our supporter base and voluntary income. Focusing on recruiting, retaining and developing relationships with all donors using direct mail, email and digital engagement, the Individual Giving Manager will develop an engaging stewardship journey for our supporters.

You  

You are a confident, creative and talented fundraiser with experience of delivering successful marketing or fundraising campaigns and appeals. The ideal candidate will have experience in fundraising and project management. They will be comfortable working in a fast-paced environment, with a flexible, can-do attitude. The role holder will have a passion for delivering an excellent supporter experience, enjoy working in close collaboration with colleagues and managing a varied workload to tight deadlines.  

Application

Please fill out the job application pack attached to this posting. Interviews will be held in London on the 5th of August.

Participation Manager

Job Description and Person Specification

Job title Participation Manager

Hours 35 hours per week. We are opening to discussing flexible arrangements – please highlight any requests when applying.

Length of contract  Permanent

Location Hybrid work between home and our Vauxhall office. Please read more about our approach to hybrid working in the relevant section below.

Reports to Director of Evidence and Improvement

National Voices

Making what matters to people matter in health and care

National Voices is the leading coalition of health and social care charities in England. We have more than 200 members covering a diverse range of health conditions and communities, connecting us with the experiences of millions of people. We work together to strengthen the voice of people: patients, service users, carers, their families, and the voluntary organisations that work for them.

Our Vision: People shaping their health and care.

Our Mission: We advocate for more inclusive and person centred health and care, shaped by the people who use and need it the most.

We do this by:
 

· Understanding and advocating for what matters to people especially those living with health conditions and groups who experience inequalities.

· Finding common cause across communities and conditions by working with member charities and those they support.

· Connecting and convening charities, decision makers and citizens to work together to change health and care for good.

The Role

At National Voices, our aim is to make what matters to people matter in health and care. Too often, we see decisions made about the design of health and care services which don’t consider the people who use and need those services – especially those with long term conditions and from groups experiencing inequality. While the intentions of decision makers are usually good, they can unwittingly develop services which are difficult to access, stressful to experience and which don’t enable people to live life to its full potential.

We believe that if health and care leaders were better supported to meaningfully involve people living with health conditions, disability, inequality and their carers in decisions about how services are delivered then our NHS and social care services would be more equitable, and person centred.

At National Voices, we believe that this can best be achieved by connecting health and care leaders in health and care to key groups including:

· Leaders within the patient participation movement, who can support and advise health and care leaders on how to share power with people and communities using coaching and quality improvement techniques, and by acting as a critical friend.

· Leaders from voluntary sector organisations and community groups, who can bring insight into the needs, experiences and priorities of the communities they serve. They can identify opportunities to improve how services are designed and delivered, and help connect decision-makers with communities whose voices are often underrepresented.

· People with lived experience of inequality, particular conditions or services, who bring unique expertise based on their direct experience of care. They can provide timely insight into the impact of policies and services, helping decision-makers stay tuned to current needs, experiences and priorities, rather than relying on historical evidence or assumptions.

We are looking for a Participation Manager who can manage our lived experience programme, our membership scheme and our partnership scheme. This role will ensure that where there are opportunities for people and communities to shape health and care, National Voices has the right relationships, processes and support systems in place to connect decision makers with our Lived Experience Partners, members and people with lived experience.

The Participation Manager will:

· Lead National Voices’ Lived Experience Partner programme by strengthening engagement and participation, investing in members’ knowledge, skills and confidence, and ensuring lived experience insights shape our work.

· Lead National Voices’ membership scheme by driving engagement, retention and inclusion, strengthening member relationships, embedding member insights across the organisation, and overseeing satisfaction, records and knowledge management.

· Lead National Voices’ scheme by managing partner engagement, retention and recruitment, overseeing delivery of the partnership offer, and ensuring partners receive high-quality advice, insight, connections and access to relevant people and communities.

· Develop and deliver funded projects, supporting income generation and securing resources to advance National Voices’ strategic priorities.

The Participation Manager will work in collaboration with:

· Policy and communications colleagues who have worked hard to ensure when we capture insights from people and communities, we have established relationships and ways of communicating with key players in health and care so that insights collected lead to impact.

· Research and insight colleagues who have expertise around qualitative research methods and inclusive engagement, who regularly deliver high quality qualitative research on a range of topics and on a range of topics – often focussed on surfacing the experiences of those least well served by health and care services.

· Colleagues across the organisation who lead and contribute to member and partner benefits, including policy forums, networking opportunities, events and other engagement activities.

The Participation Manager will play a central role in ensuring National Voices’ lives its values around meaningful participation so that in both our internal and external work people and communities are engaged in a timely and inclusive way, using methods that ensure their input is heard and acted upon, and their knowledge, priorities, and contributions are recognised and fairly valued.

Responsibilities

Lead our Lived Experience Partner programme

National Voices’ Lived Experience Partners are a group of 15 people who have significant experience of navigating the health and care system, expertise in meaningful participation and who have received training and support to enable constructive and strategic input into improving health and care. The majority of Lived Experience Partners have also accessed learning around coaching and are regularly matched into coaching relationships with senior leaders in health and care. Your role will be to:

· Deliver meetings where our Lived Experience Partners have opportunities for peer learning and opportunities to influence live pieces of work.

· Gather insights from our Lived Experience Partners on how they are experiencing working with National Voices and how they want to grow.

· Ensure our Lived Experience Partners are supported to grow in their knowledge, skills and confidence to influence decision making – through 1:1 catch ups, training and more.

· Lead our work matching Lived Experience Partners in high quality coaching relationships with senior leaders in health and care, ensuring that coaching duos have the support they need to gain value from the relationship.

· Diversify and grow our network of Lived Experience Partners as needed.

Lead our membership programme

National Voices’ members are a group of over 200 not-for-profit organisations who serve a diverse range of communities, including: condition-specific charities - such as Diabetes UK, Allergy UK and Lupus UK; equality charities - such as the Caribbean and African Health Network, Groundswell and National Ugly Mugs; other health, care and community based organisations – such as Compassion in Dying, Pain UK and Patient Information Forum. Our members include some of the biggest and smallest charities in England. They connect us with the experience of millions of people. Your role will be to:

· Direct the activities of our membership working group, taking lead responsibility for member engagement, stewardship, renewals, support and retention.

· Deepen the relationship with our membership, ensuring that we have the structures in place to understand their ambitions, insights, practice and ideas.

· Collaborate with colleagues across the team to ensure our members’ insights become more central to everything that we do.

· Diversify and grow our membership.

· Oversee our annual survey on member satisfaction.

· Oversee improvements in records and knowledge management.

Lead our partnership programme

National Voices’ Partners are a small group of impactful organisations who want to join National Voices in achieving our mission of making what matters to people matter in health and care, including the Nuffield Trust, the Kings Fund, the Nursing and Midwifery Council and others. Your role will be to:

· Take lead responsibility for engagement, stewardship, renewals, support and retention of organisations in our partnership scheme.

· Oversee the delivery of the partnership offer – co-ordinating requests which come from partners and collaborating with colleagues, members and Lived Experience Partners to ensure partners receive high-quality advice, insight, connections and access to relevant people and communities.

Develop and deliver funded projects

· Identify opportunities for collaboration, partnership and income generation that support our strategic priorities – leading on selected funding bids and supporting others as required.

· Develop ideas into clear, fundable proposals and secured projects. This may include designing and delivering activity such as workshops, coordinating advisory or lived experience groups, undertaking qualitative research, facilitation and engagement work.

· Plan confidently and realistically across lived experience workstreams, taking accountability for delivery, spend, and completion of agreed outcomes.

· Manage projects, programmes and budgets in partnership with colleagues and stakeholders, putting in place effective systems to ensure timely, high-quality delivery and reporting.

General

• Provide line management one Project Officer within the team, quality assuring outputs, holding regular 1-2-1s as well as setting annual objectives and completing appraisals.
• Provide matrix management for other National Voices colleagues as and when required.
• Work in sync with other managers across National Voices, contributing to a joined-up, supportive team culture.
• Deputise for the Director of Evidence and Improvement, or other senior colleagues, when required.

· Follow organisational processes to measure, monitor and communicate the impact of our work

· Support good project, financial and data management

Person Specification

Values, attitudes and behaviours

· Passionate about National Voices’ mission and the meaningful involvement of people with lived experience

· Strong commitment to equity, inclusion, and reducing health inequalities

· Proactive, flexible, and responsive, with a willingness to work in complexity

· Comfortable working both collaboratively and independently, taking ownership of delivery

· Calm under pressure and able to manage multiple priorities and tight deadlines without compromising quality

· Confident engaging with a wide range of stakeholders, including constructively challenging where appropriate

· Entrepreneurial - able to spot opportunities for growth, collaboration, and impact

· Energised by variety, able to work across diverse themes while identifying connections and opportunities

Skills and abilities

· Strong project and/or programme management skills, with demonstrable experience delivering complex, multi-stakeholder work

· Excellent organisational skills, including the ability to prioritise, plan, manage risk, and maintain high-quality delivery

· Strong communication skills, including the ability to translate complex insight and evidence into clear, accessible outputs

· Confident relationship and stakeholder management skills, including working with partners, subcontractors, and commissioned work

· Excellent facilitation and presentation skills, including delivering workshops and events to diverse audiences

Experience, knowledge and understanding

· Demonstrable experience of leading or delivering participation work with people with lived experience, ideally addressing inequality

· Strong experience of designing and delivering insight generation projects (qualitative and/or quantitative) that have led to real-world impact and improvement

· Experience of working meaningfully with people experiencing inequalities in safe and inclusive ways

· Experience of managing projects, budgets, and multiple stakeholders, working with a high degree of autonomy

· Experience of managing partnerships, funders, or commissioned work, including contributing to income generation

· Experience of facilitating workshops, events, or participatory sessions

· Understanding of the health and care landscape

· Good understanding of the participation landscape, with the ability to act as a credible contributor in the field (desirable)

· Experience of managing or contributing to coalitions or networks of VCSE or membership organisations (desirable)

· Understanding of mixed methods (qualitative and quantitative) approaches to evidence generation and analysis (desirable)

· Coaching and/or quality improvement qualifications (desirable)

· Lived experience of disability, caring responsibilities and/or inequality (desirable)

Our approach to hybrid working

We recognise the importance of coming together regularly, in-person, as a team, so we can share learnings and spend social time with each other. We also recognise that people need flexibility, and that homeworking enables focused work and can fit well in people’s lives.

We ask all staff to take part in pre-arranged team meetings which take place every six weeks in our office space. We also might ask you to meet in-person with members of your team from time to time, or to be available for face-to- face meetings with clients and partners where this enhances the work.

We assume that this would usually not amount to more than one day per fortnight for people who work full time. We are happy to discuss how this sits in your life. This can be agreed by your line manager.

Please note that our offices are fully wheelchair accessible and that we are committed to making our workplace fully inclusive.

Application guidance

Please submit a CV and cover letter to apply. We are also recruiting a 12 month fixed term Participation Manager role at the same time. If you would like your application to be for both roles, please make this clear when applying. 

Applications should be addressed to our Director Evidence and Improvement, Sarah Sweeney, and submitted through CharityJob.

You're welcome to use AI tools to help you prepare your application. However, we encourage you to make sure your application reflects your own voice and experiences. We often see similar AI-generated writing styles, which can make applications less distinctive. As a charity, we're particularly interested in hearing why our mission matters to you and how your values align with ours.

Please specify any access or other requirements of which we need to be aware for the online interview.

The deadline for applications is 5pm on Thursday 30th July.  

The interviews will take place in early August on Microsoft Teams. Details of an interview task and interview questions will be emailed to you in advance.

We are committed to diversifying our team in order to broaden the insight and experiences we can draw on, and to do our work more credibly. In particular, we would welcome applications from older people, disabled people and people who have experienced socioeconomic inequality. Our offices are fully accessible and we are a Disability Confident and an LGBT+ friendly employer.

Job Description: Facilities Manager

Reports to: Head of Services

Location: Woking, Surrey

Hours of Work: Part time, 22.5hrs per week

Salary: £21,060 22.5 hours, depending on experience

About Us:

At York Road Project, we are dedicated to transforming the lives of individuals experiencing homelessness in Woking. We believe in harnessing the unique strengths and potential of each individual to create a pathway towards stability and independence.

The Role:

This is an exciting time to join the organisation, as we are planning the refurbishment of our flagship 10-bedroom supported accommodation service alongside ongoing development of our wider accommodation portfolio.

The Facilities Manager is responsible for ensuring the safe, compliant and effective operation of all facilities at York Road Project, which includes a 10-bedroom main site shelter and three additional properties comprising a further 14 beds. The role ensures all buildings are maintained to a high standard, remain fit for purpose, and meet statutory and regulatory requirements.

Key Responsibilities:

Facilities Management

• The Facilities Manager monitors the delivery of maintenance activity across all sites, ensuring issues are escalated where standards, timescales or compliance requirements are not met.
• The role ensures all accommodation and premises are maintained to a high standard, remain fit for purpose, and operate safely and efficiently.
• The Facilities Manager reviews and improves facilities processes to enhance operational efficiency and ensure consistent delivery across all sites.

Health and Safety & Compliance

• Oversee Health and Safety compliance across all properties and service.
• This includes the development, review and maintenance of risk assessments for all properties and relevant work activities, ensuring they are suitable and sufficient, regularly reviewed, updated following changes or incidents, and effectively implemented.
• The role also ensures statutory inspections, fire risk assessments, fire safety compliance, emergency preparedness, HSE requirements, and DSE compliance for home working staff are in place and maintained.
• Responsible for ensuring compliance systems and documentation are maintained to an audit-ready standard.
• The role supports internal and external audits, including annual health and safety and fire risk assessment audits, ensuring evidence and corrective actions are completed.

Governance & Reporting

• As part of the role you will attend the charity’s Health and Safety Sub-Committee, providing updates on H&S, risks, compliance, audits, and improvement actions.
• The role contributes to audit processes, monitoring compliance status and ensuring follow-up actions are completed and embedded across the services.

Budgets & Operational Reporting

• Manage facilities-related budgets, reporting on spend, risks, compliance status and planned maintenance priorities.
• Develop a maintenance schedule for all properties.

Professional Standards & Ways of Working

• Maintain accurate and timely records of inspections, compliance checks, maintenance activity and statutory requirements
• Ensure all property and compliance documentation is audit-ready and consistently maintained
•  Work collaboratively with the administrative team to ensure effective coordination of maintenance, suppliers and compliance systems

Knowledge and Skills:

Essential

• Experience in facilities, maintenance, property management and compliance roles.
• Experience of using facilities and compliance management software.
• Strong knowledge of UK health, safety and environmental regulations.
• Excellent interpersonal and communication skills.
• Approaches challenges or issues with a problem-solving mindset, looking for effective solutions rather than focusing on the problem itself.
• Strong organisational abilities, able to prioritise and to skillfully plan and manage time.
• Proficiency in Microsoft Word, Excel, Outlook and Salesforce.
• Proficiency in conducting risk assessments and creating action plans based on findings.

Desirable

• NEBOSH, IOSH, or equivalent health and safety qualification.
• Experience of managing budgets and supplier & contractor relationships.
• An understanding of sustainability and energy efficiency initiatives.
• Experience overseeing small refurbishment or capital projects.
• Knowledge of safeguarding practices.

Personal Attributes:

• Ability to manage competing priorities under pressure.
• Resilient and confident working in complex environments.
• Positive attitude, maintains a positive attitude even in challenging situations.
• Future-orientated, has a forward-thinking perspective, anticipates future needs or issues and plans accordingly.
• Team worker, demonstrates a commitment to strong collaborative work by actively engaging with colleagues, volunteers, external partners and to be accountable for the outcome.
• Ownership - willingness to take ownership of tasks and projects and to be accountable for the outcomes.
• Aligned with the values and mission of York Road Project.

Benefits:

• Holiday entitlement of 25 days per annum (pro-rata for 0.6 FTE) plus bank holidays (pro-rata) 
• Pension Scheme.
• Birthday day off.
• Medicash healthcare plan,
• Flexible working and hybrid working opportunities. 

Job Description and Person Specification

Job title Participation Manager

Hours 35 hours per week. We are opening to discussing flexible arrangements – please highlight any requests when applying.

Length of contract  12 months

Location Hybrid work between home and our Vauxhall office. Please read more about our approach to hybrid working in the relevant section below.

Reports to Director of Evidence and Improvement

National Voices

Making what matters to people matter in health and care

National Voices is the leading coalition of health and social care charities in England. We have more than 200 members covering a diverse range of health conditions and communities, connecting us with the experiences of millions of people. We work together to strengthen the voice of people: patients, service users, carers, their families, and the voluntary organisations that work for them.

Our Vision: People shaping their health and care.

Our Mission: We advocate for more inclusive and person centred health and care, shaped by the people who use and need it the most.

We do this by:
 

· Understanding and advocating for what matters to people especially those living with health conditions and groups who experience inequalities.

· Finding common cause across communities and conditions by working with member charities and those they support.

· Connecting and convening charities, decision makers and citizens to work together to change health and care for good.

The Role

At National Voices, our aim is to make what matters to people matter in health and care. Too often, we see decisions made about the design of health and care services which don’t consider the people who use and need those services – especially those with long term conditions and from groups experiencing inequality. While the intentions of decision makers are usually good, they can unwittingly develop services which are difficult to access, stressful to experience and which don’t enable people to live life to its full potential.

We believe that if health and care leaders were better supported to meaningfully involve people living with health conditions, disability, inequality and their carers in decisions about how services are delivered then our NHS and social care services would be more equitable, and person centred.

At National Voices, we believe that this can best be achieved by connecting health and care leaders in health and care to key groups including:

· Leaders within the patient participation movement, who can support and advise health and care leaders on how to share power with people and communities using coaching and quality improvement techniques, and by acting as a critical friend.

· Leaders from voluntary sector organisations and community groups, who can bring insight into the needs, experiences and priorities of the communities they serve. They can identify opportunities to improve how services are designed and delivered, and help connect decision-makers with communities whose voices are often underrepresented.

· People with lived experience of inequality, particular conditions or services, who bring unique expertise based on their direct experience of care. They can provide timely insight into the impact of policies and services, helping decision-makers stay tuned to current needs, experiences and priorities, rather than relying on historical evidence or assumptions.

We are looking for a Participation Manager who can lead on the design, development and delivery of funded projects that generate insight, support improvement, and enable meaningful participation in health and care decision making. This will include end-to-end responsibility for project design, delivery, reporting and impact.

Projects may include designing and delivering activity such as workshops, coordinating lived experience advisory groups, coordinating coalitions of VCSE organisations, undertaking qualitative research, facilitation and engagement work. The postholder will need sufficient breadth of experience across these areas to confidently design and steer programmes, while drawing on colleagues, partners and associates for specialist input where needed.

You will be responsible for overall programme management - ensuring projects are well planned, appropriately resourced, and delivered on time, within budget and to a high standard. This includes managing risks, reporting requirements and funder relationships.

Projects may also include co-ordinating the delivery of Voices for Improvement coaching relationships and workshops on meaningful participation. We are open to a Participation Manager who has skills and experience around coaching theory and practice, however, we can also bring in external Associates with this subject matter expertise where needed to guide and supervise the coaching elements of the process.

You will also play an active role in identifying and developing new funding and partnership opportunities, contributing to the growth of National Voices’ portfolio of externally funded work.

Finally, where needed, you will also work collaboratively with another Participation Manager who leads National Voices’ Lived Experience Partner programme, membership scheme and partnership programme. You will contribute to these areas where required, particularly where they intersect with funded projects, but they will not be the primary focus of this role.

Responsibilities

Lead the development and delivery of funded participation projects

Lead the end-to-end design, delivery and management of funded programmes and projects that generate insight, support improvement and drive meaningful participation in health and care, including:

· Lead on shaping, securing and delivering funded projects from proposal stage through to completion, ensuring clear outcomes and impact

· Design and oversee programmes that may include research, engagement and participatory activity, such as qualitative and quantitative research, stakeholder engagement and participation work

· Convene and coordinate a range of delivery approaches including advisory groups, workshops, events, VCSE engagement and system partner collaboration

· Ensure delivery is well planned, resourced and managed, including oversight of budgets, timelines, risks and funder reporting

· Draw on colleagues, partners and associates for specialist expertise where needed, while holding overall responsibility for programme design and coherence

· Translate insights and findings into clear, accessible outputs in collaboration with policy and communications colleagues to support influence and impact

· Develop and shape new funding opportunities and proposals to grow the organisation’s portfolio of externally funded work

Deliver coaching and engagement programmes

Manage the delivery of structured coaching and engagement programmes, including National Voices’ Voices for Improvement model, where included within funded projects:

• Oversee delivery of coaching and engagement activity including matching, coordination and participant support
• Ensure coaching relationships between people with lived experience and system leaders are well supported and of high quality
• Contribute to the design and facilitation of associated engagement or learning sessions where required
• Work with associates or external specialists to bring in coaching or quality improvement expertise where needed
• Capture learning, feedback and impact from coaching programmes and contribute to funder reporting, case studies and evaluation outputs

Contribute to wider participation programmes

Work collaboratively with another Participation Manager to support integration with National Voices’ wider participation infrastructure:

· Contribute where relevant to the Lived Experience Partner programme, membership scheme and partnership programme

· Support the involvement of lived experience partners, members and partners in funded projects and engagement activity

· Ensure alignment across programmes and share learning between project delivery and participation infrastructure

General

• Provide line management to one Project Officer within the team, if needed - quality assuring outputs, holding regular 1-2-1s as well as setting annual objectives and completing appraisals.
• Provide matrix management for other National Voices colleagues as and when required.
• Work in sync with other managers across National Voices, contributing to a joined-up, supportive team culture.
• Deputise for the Director of Evidence and Improvement, or other senior colleagues, when required.

· Follow organisational processes to measure, monitor and communicate the impact of our work

· Support good project, financial and data management

Person Specification

Values, attitudes and behaviours

· Passionate about National Voices’ mission and the meaningful involvement of people with lived experience

· Strong commitment to equity, inclusion, and reducing health inequalities

· Proactive, flexible, and responsive, with a willingness to work in complexity

· Comfortable working both collaboratively and independently, taking ownership of delivery

· Calm under pressure and able to manage multiple priorities and tight deadlines without compromising quality

· Confident engaging with a wide range of stakeholders, including constructively challenging where appropriate

· Entrepreneurial - able to spot opportunities for growth, collaboration, and impact

· Energised by variety, able to work across diverse themes while identifying connections and opportunities

Skills and abilities

· Strong programme and/or project management skills, with demonstrable experience of leading complex, multi-stakeholder funded programmes from design through to delivery and completion

· Ability to shape ideas into deliverable programmes, including contributing to funding bids, designing delivery approaches, and translating proposals into practical delivery plans

· Strong analytical and synthesis skills, with the ability to translate complex qualitative and quantitative insight into clear, structured outputs that inform decision making and drive action

· Excellent organisational skills, including planning, prioritisation, risk management and delivery of high-quality work to deadlines

· Confident stakeholder and relationship management skills, with experience working across partners, funders, subcontractors, commissioned work and multi-organisation collaborations

· Strong facilitation and engagement skills, including designing and delivering workshops, events and participatory sessions for diverse audiences

· Strong communication skills, including the ability to produce clear, accessible written outputs and presentations

· Strong interpersonal skills, with the ability to work collaboratively, support others in delivery, and contribute to shared outcomes

Experience, knowledge and understanding

· Demonstrable experience of leading or delivering participation work with people with lived experience, ideally addressing inequality

· Strong experience of designing and delivering insight generation projects (qualitative and/or quantitative) that have led to real-world impact and improvement

· Experience of working meaningfully with people experiencing inequalities in safe and inclusive ways

· Experience of managing projects, budgets, and multiple stakeholders, working with a high degree of autonomy

· Experience of managing partnerships, funders, or commissioned work, including contributing to income generation

· Experience of facilitating workshops, events, or participatory sessions

· Understanding of the health and care landscape

· Good understanding of the participation landscape, with the ability to act as a credible contributor in the field (desirable)

· Experience of managing or contributing to coalitions or networks of VCSE or membership organisations (desirable)

· Understanding of mixed methods (qualitative and quantitative) approaches to evidence generation and analysis (desirable)

· Coaching and/or quality improvement qualifications (desirable)

· Lived experience of disability, caring responsibilities and/or inequality (desirable)

Our approach to hybrid working

We recognise the importance of coming together regularly, in-person, as a team, so we can share learnings and spend social time with each other. We also recognise that people need flexibility, and that homeworking enables focused work and can fit well in people’s lives.

We ask all staff to take part in pre-arranged team meetings which take place every six weeks in our office space. We also might ask you to meet in-person with members of your team from time to time, or to be available for face-to- face meetings with clients and partners where this enhances the work.

We assume that this would usually not amount to more than one day per fortnight for people who work full time. We are happy to discuss how this sits in your life. This can be agreed by your line manager.

Please note that our offices are fully wheelchair accessible and that we are committed to making our workplace fully inclusive.

Application guidance

Please submit a CV and cover letter to apply. We are also recruiting a permanent Participation Manager role at the same time. If you would like your application to be for both roles, please make this clear in your cover letter.

You're welcome to use AI tools to help you prepare your application. However, we encourage you to make sure your application reflects your own voice and experiences. We often see similar AI-generated writing styles, which can make applications less distinctive. As a charity, we're particularly interested in hearing why our mission matters to you and how your values align with ours.

Please specify any access or other requirements of which we need to be aware for the online interview.

The deadline for applications is 5pm on Thursday 30th July.  

The interviews will take place in early August on Microsoft Teams. Details of an interview task and interview questions will be emailed to you in advance.

We are committed to diversifying our team in order to broaden the insight and experiences we can draw on, and to do our work more credibly. In particular, we would welcome applications from older people, disabled people and people who have experienced socioeconomic inequality. Our offices are fully accessible and we are a Disability Confident and an LGBT+ friendly employer.

Are you an experienced public affairs professional who wants to help shape policy that improves the lives of seriously ill children and their families?

Great Ormond Street Hospital Charity is building a new policy and advocacy function, and we're looking for a Senior Public Affairs Manager to play a central role in its development.

Working alongside our recently appointed Head of Policy, you'll help establish how we influence government, Parliament and the wider health system building relationships, shaping campaigns and ensuring the voices of children, young people and families are heard where it matters most. 

This is a unique opportunity to help define a new role within an evolving team. You'll have the freedom to shape our approach, influence organisational priorities and build strong partnerships across Westminster, government, the health sector and the charity community. If you're looking for a role where you can genuinely make your mark, we'd love to hear from you.
 

Salary

The salary for this role is £50,534 per annum and we operate a hybrid working policy of a minimum of 2 days per week in the office.
 

In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate.

Key Responsibilities

• Lead GOSH Charity's parliamentary affairs activity, building trusted relationships with MPs, Peers, APPGs and parliamentary committees to progress our policy priorities.
• Develop and deliver public affairs strategies that influence policy and improve outcomes for seriously ill children and their families. 
• Build productive relationships with senior stakeholders across government, arm's-length bodies, charities and the health sector. 
• Lead the development of high-quality parliamentary briefings, consultation responses and policy engagement materials.
• Work across fundraising, communications and marketing teams to deliver campaigns that engage supporters and strengthen our policy influence. 
• Represent GOSH Charity externally, building our profile and ensuring our voice is heard in key policy discussions. 
• Help shape and develop our new policy function, identifying opportunities to strengthen our influencing approach as the team grows. 

Skills, Knowledge and Expertise

• Significant experience delivering successful public affairs or parliamentary engagement programmes.
• Strong understanding of how Parliament, government and policy-making processes work, with experience influencing at different stages of policy development. 
• Experience developing policy campaigns and engaging supporters or external stakeholders to influence change. 
• Excellent relationship-building skills, with the confidence to work with senior political, governmental and sector stakeholders. 
• Outstanding written and verbal communication skills, including producing high-quality briefings for senior audiences. 
• Strong strategic thinking and political judgement, with the ability to identify opportunities and navigate complex stakeholder environments. 
• A collaborative approach, with the ability to influence across teams and bring people together around shared objectives.

Use your exceptional fundraising skills and experience to save endangered species from extinction and improve people's lives through closer connections with nature. Join our small but highly successful team based in the heart of Edinburgh Zoo and you will have an amazing opportunity to make an impact on conservation in Scotland and around the world! 

Who we are: 

The Royal Zoological Society of Scotland (RZSS) is a wildlife conservation charity with a bold vision: a world where nature is protected, valued and loved. Our 2030 strategy includes three ambitious pledges: to reverse the decline of 50 species; to create deeper connections with nature for more than one million people; and to enable more than 100 communities to better connect with nature. 

The importance of your role: 

Individual giving and corporate support are vital to the delivery of RZSS's ambitious strategy and the Fundraising Manager is a senior role. Working with the Head of Fundraising and colleagues across RZSS, the post-holder will manage a small team to deliver inspiring multi-channel campaigns for individual giving, legacies and patrons as well as expanding a new major donor programme. The postholder will also manage the corporate partners programme and support the expansion of corporate sponsorship opportunities. 

This hugely varied role will include responsibility for developing our donor journey, managing relationships with major donors, leading events and donor visits whilst ensuring all supporters receive excellent stewardship. The fundraising team are based in Edinburgh Zoo (albeit this role can be offered as a hybrid position). This is a permanent full-time position, working 37.5 hours per week. 

Some of the things you’ll do: 

• Contribute to and support the implementation and delivery of the fundraising strategy and annual fundraising plans to meet agreed engagement targets
• Manage the day-to-day operations of the Fundraising team, implementing innovative strategy and business plans, identifying opportunities, setting, and monitoring targets/budgets to maximise income from funders.
• Manage all aspects of the Fundraising team’s work on donation campaigns, legacy marketing and Patron’s programme. This includes developing the donor journey and working across RZSS teams on all aspects of marketing and implementing multi-channel fundraising campaigns.
• Take the lead on developing a new major donor programme, building on existing relationships, developing cultivation events, visits and meetings as well as writing proposals.
• Contribute to and manage assigned RZSS strategic projects to quality, time and budget targets ensuring clear and concise communication as projects progress.
• Work on large or complex fundraising projects with strategic impact to revenue, helping to define projects as well as identifying and engaging donors.
• Manage, motivate and develop direct reports, following good practice and working within HR policy guidelines, so their performance meets or exceeds agreed performance standards.

 What we’re looking for:

• CIOF fundraising qualifications or equivalent experience

• Knowledge of donor cultivation and stewardship principles 

• Good understanding of the external fundraising environment in Scotland 

• Ability to build and maintain effective relationships, communicating confidently with Leadership teams and other departments to deliver high-level cultivation and stewardship activity with a range of internal and external stakeholders 

• Practical application of using CRM databases e.g. Raisers Edge/ThankQ or another relevant database management system

• For further information on what the role involves and essential/desirable criteria - please see the ‘related documents’ section under the site location map. 

For further information on what the role involves and essential/desirable criteria – please see the attached job description.

Job purpose

To grow NEYDL's earned income across two distinct strands: securing commissioned services and contracts with local authorities and other organisations in the North East; and developing a national market for NEYDL's training products and DigiDAD platform, enabling professionals and organisations across the UK to improve the support available to young dads in their communities.

Hours - Full-time (35 hours per week, Monday to Friday, 9am-5pm), with occasional evening and weekend working expected to meet the needs of the charity. Four days per week considered for the right candidate.

Location - Hybrid, home-based with regular travel to Gateshead and nationally

Key responsibilities

Income generation and business development

•Identify and develop opportunities to secure commissioned services and contracts with local authorities, NHS bodies, family hubs, children’s services, early help teams and voluntary sector organisations

•Lead on the sale of NEYDL’s training products to professional audiences nationally, managing the full sales cycle from prospecting to close

•Where relevant to other business development activity, make professionals aware of DigiDAD as a free resource and refer interested contacts to the DigiDAD Engagement Officer for onboarding and follow-up 

•Develop and maintain a BD pipeline, setting annual targets in conjunction with the CEO and reporting progress to the board

•Identify new markets, audiences and partnership opportunities and make evidence-based recommendations to the CEO on where to focus BD effort.

Proposals, tenders and bids

•Lead on the development of proposals, tenders and commissioned service bids, working closely with the CEO and programme team to develop compelling cases

•Maintain awareness of relevant commissioning frameworks, procurement processes and funding opportunities that align with NEYDL’s offer

•Ensure all proposals and tenders accurately reflect NEYDL’s costs and margins and are consistent with the organisation’s financial requirements

Relationships and profile

•Build and manage relationships with commissioners, buyers, strategic partners and sector networks nationally

•Represent NEYDL at sector events, conferences and networks, raising our profile with the professional audiences we want to reach

•Work collaboratively with the DigiDAD Programme Manager to align BD activity with the growth of the DigiDAD platform

•Support the launch and positioning of NEYDL’s new national brand, contributing to marketing and communications activity that supports commercial growth

Organisational leadership and management

•Contribute to organisational strategy and annual planning as a member of the senior management team

•Report on BD performance and progress against targets to the CEO and board

•Work closely with the DigiDAD Engagement Officer (managed by the DigiDAD Programme Manager) to ensure a joined-up approach to professional audience engagement

•Comply with all NEYDL policies and procedures including safeguarding, data protection and equality, diversity and inclusion

Key relationships

•Chief Executive Officer: line manager and strategic lead

•DigiDAD Programme Manager: close working relationship on professional audience growth and platform promotion

•DigiDAD Engagement Officer: referral coordination on professional engagement and DigiDAD growth 

•Programme Managers and frontline team: to inform BD activity and support proposal development

•External: commissioners, local authority leads, NHS contacts, training buyers, sector networks

Targets 

Year 1 milestones 

The following milestones have been agreed with our primary Year 1 funder and represent the BDM's near-term priorities:

By six months:

• Approaches made to at least 25 contacts, including commissioners in all Family Hub areas in the North East and warm VCSE collaborators

By twelve months:

• Marketing and outreach completed with at least 100 contacts (warm and cold)
• Training delivered at least 10 times
• Indicative conversion targets achieved: approximately 3% of cold contacts and 25% of warm contacts progressing to a training booking (these are assumptions to be tested and refined through year one)
• Evaluation and review of year one learning completed; year two targets developed

Longer-term targets (to April 2029)

The following targets relate to the areas of work this role will contribute to, alongside the DigiDAD Programme Manager and wider team:

• Professionals trained through NEYDL's training products: 50 by April 2027; 350 annually by April 2029
• New professional DigiDAD registrations: 750 by April 2027; 1,400 annually by April 2029
• New young dad DigiDAD registrations: 510 by April 2027; 1,000 annually by April 2029

The Business Development Manager will play a central role in building the relationships and income pipeline that drives the training targets. DigiDAD registration growth is led by the DigiDAD Engagement Officer and wider team, with the Business Development Manager contributing through referrals identified in the course of other work.

Alongside these targets, NEYDL currently holds commissioned service contracts with several local authorities: Durham, Middlesbrough, Sunderland, Gateshead. A key priority for the Business Development Manager will be to maintain and strengthen these relationships, ensuring contracts are renewed and the value of our work to each commissioner is clearly evidenced. Beyond existing contracts, we are keen to secure commissioned funding in areas of the North East where we currently have limited or no presence.

We are looking for an ambitious, commercially minded Partnerships Manager to grow a developing income stream and build transformational relationships that will support our care today and help shape the hospice of tomorrow.

This is a unique opportunity to join Heart of Kent Hospice at a pivotal time. As we work towards our future hospice, you will influence strategy, develop high-value partnerships and create lasting connections that make a tangible difference to local patients and families.

The Role

This is a rare opportunity to take ownership of a growing partnerships portfolio and shape our approach to corporate and community engagement.

Reporting to the Head of Fundraising, you will lead our partnerships income stream, with responsibility for income targets, budgets and strategic planning. You will manage and develop our Partnership Fundraiser while personally leading some of our most valuable relationships.

You will:

• Develop and deliver our annual partnerships strategy and income plan.
• Identify and secure high-value partnership opportunities that deliver sustainable income and long-term value.
• Build and maintain a strong pipeline of prospective supporters and strategic partners.
• Manage key relationships that generate significant income, engagement and support.
• Represent Heart of Kent Hospice across the local business and community landscape.
• Work with fundraising and communications colleagues to maximise opportunities and supporter engagement.
• Develop partnership opportunities linked to our future hospice, building influence and long-term support.

About You

We are looking for someone who combines strategic thinking with warmth, confidence and exceptional relationship-building skills. You will be naturally curious, results-driven and excited by the opportunity to build something with lasting impact.

You may come from fundraising, business development, account management, sponsorship or another partnership-led environment.

Essential Requirements

• Experience in corporate fundraising, partnership management, business development, account management, sponsorship, sales or a related income-generation role.
• Experience of identifying and securing new business opportunities.
• A track record of achieving income, sales or growth targets.
• Experience of developing and managing high-value stakeholder relationships.
• Excellent networking, presentation and communication skills.
• Strong organisational, planning and budget management skills.
• Experience using CRM or database systems.
• Ability to travel independently across Kent and work occasional evenings and weekends.

Desirable Requirements

• Experience of charity fundraising, sponsorship or commercial partnerships.
• Knowledge of fundraising regulations and best practice.
• Existing connections within the Kent business community.

Why Join Heart of Kent Hospice?

This is more than a fundraising role. It is an opportunity to shape meaningful partnerships, influence future plans and play a key part in the next chapter of hospice care across our region.

In return, we offer:

• A supportive, collaborative working environment.
• Hybrid working arrangements.
• The opportunity to lead and grow an important fundraising income stream.
• Professional development and training opportunities.
• The chance to make a direct impact on local patients and families.

We are committed to equality, diversity and inclusive practice across employment and patient care. As a Disability Confident Leader, we encourage applications from people living with disabilities and provide reasonable adjustments to support colleagues to thrive.

All interested applicants must complete our online application form in full.