Key relationships manager jobs

About Us

Are you looking for a job where you can make a difference to a local community? Chinnor Village Centre aims to be the welcoming hub of the village and local area, bringing together people of all ages and backgrounds by providing a place to meet and services aimed at ending social isolation. 

About The Role

The Centre Manager will oversee the day to day running of centre, making sure we have a safe and welcoming environment. Working with Trustees, you will play a key part in bringing about change at the Centre to ensure its future sustainability and place at the heart of the Chinnor and surrounding villages. This includes seeking out and securing funding opportunities to increase income and providing leadership to our small staff team. Volunteers are at the heart of everything we do and the Centre Manager will need to promote the Centre as a great place to volunteer. 

Key responsibilites:

• Ensuring appropriate policies and protocols are in place.
• Overseeing a programme of works for the refurbishment and updating of the Centre.
• Line manage our 7 staff.
• Produce financial reports and plans, working with our Treasurer and Bookkeeper.
• Identify and lead the application process for grants and funding.
• Provide governance and admin support to the Board of Trustees.

The post is offered at £35,000 to £38,000 fte per year (actual up to £30,400 for 30 hours per week). Other benefits include 25 days holiday per year pro rata and a workplace pension scheme. The postholder will need to be on site for the majority of time. 

The Centre Manager role is a varied one, with no day the same. If you enjoy working with people and are able to ensure the busines aspects of our charity run efficeintly then we would love to hear from you. 

About Spear

We launched the award-winning Spear Programme over 20 years ago, and there are now 18 Spear Centres across the country, equipping unemployed 16–24-year-olds facing barriers to employment with the skills and mindset they need to secure work and thrive in the workplace.

About the role

This is an exciting role within Spear’s programme delivery team, leading and inspiring Centre Managers across a region to deliver high-quality coaching and strong outcomes for young people. The role combines line management, performance oversight and contributing to the ongoing development of Spear’s coaching culture and curriculum. It’s a great opportunity for an experienced coach and people manager to shape delivery and help more young people move into education, employment, or training.

Key information:

• Salary: from £36,000 dependant on location
• Location: London/South of England or West of England
• Full-time, Permanent
• 28 days annual leave (including Christmas gift days) plus bank holidays (pro rata)
• Regular staff prayer meetings, conferences and retreats (one residential)
• Closing date: Friday 10th August (We interview on a rolling basis and will close the role early if we find the right candidate)

We are an office-based organisation, working face-to-face with the trainees and value the collaboration and opportunities to work creatively and build community that this offers us. There is an expectation of travel and of spending time in the centres where the Programme Manager has oversight.

For more information please read through our Job Specification and Work with Us Pack.

If you require any reasonable adjustments as part of the recruitment process, please let us know.

Person Specification

• A practising Christian, passionate about personally representing the values and beliefs of Spear, and our mission to equip and support young people facing barriers to employment
• Excellent all-round coaching ability, with extensive coaching experience in group and 1-1 facilitation and/or other relevant transferable skills
• Highly experienced in line management and holding responsibility for others’ professional development and wellbeing
• Effective interpersonal skills and high emotional intelligence, with the ability to relate confidently to church partners as well as a range of audiences, internally and externally
• Self-motivated forward planner who exercises initiative, with the ability to prioritise workload, including working well under pressure
• Good IT skills, with a working knowledge of Salesforce and Microsoft Word, Excel, Outlook, and PowerPoint

We are looking for a motivated and forward-thinking Operations Manager to lead our Victim Support Services across Warwickshire. This role is to provide maternity cover for a period of 12 months.

It is currently home based with an expectation to work from different office bases alongside team members when required as well as regular travel across Warwickshire to attend a range of in-person multi-agency operational and strategic meetings.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As an Operations Manager you will lead and manage the delivery of victim services supporting adults, children and young people, including specialist DA support for children and our Restorative Justice team. You will ensure the provision of high-quality services, as well as compliance with contractual and organisational standards, and supporting the Area Manager to identify opportunities for service development.

Key Responsibilities

• Manage and monitor service performance KPIs and business plans.
• Lead and support your team through effective recruitment, training and performance management.
• Build and maintain strong relationships with key external partners and stakeholders.
• Analyse data and produce reports to inform service improvements.
• Support strategic projects and represent Victim Support externally as required.

The role includes an additional £2,000 allowance for managing multiple service types or specialist services with distinct funding streams.

About You

Ideally, you will be someone who thrives in a fast-paced environment, confidently managing a busy workload while building strong relationships with partner agencies. You'll bring proven leadership experience and a talent for inspiring others, along with the ability to drive positive change and make a real impact.

We are looking for someone with a strong understanding of government policy relating to victims and the Criminal Justice System, and an awareness of the impact crime has on victims and witnesses. You will share our commitment to organisational values, equality, inclusion, and a shared sense of purpose in everything we do.

You will need:

• Understanding of voluntary and statutory agencies in criminal justice, health and social care.
• Strong safeguarding knowledge and practice.
• Ability to analyse data and produce clear, evidence-based reports.
• Awareness of the impact of crime of people of all ages including children and young people.
• Experience of working directly with adults, children and young people.

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Hitchin Youth Trust is a small charity with a big heart. We support local young people (up to the age of 26) through the award of individual grants and bursaries, and we provide grants to local charities and organisations carrying out vital work with young people across our community.

We are also home to the Hitchin Charity Youth Hub at our base on Walsworth Road in Hitchin — a shared space where several local youth charities work side by side, because we know that collaboration makes everyone stronger.

In addition, we provide a meeting space at the Charity Hub.  It is offered free of charge to local youth groups and charities, to help them to provide support and a wide range of other opportunities for the young people in our community.

As Youth Trust Manager — our sole employee — you’ll work closely with an engaged and forward-thinking Board of Trustees. The role is fabulously varied – one day you might be attending an investment meeting in London; the next, liaising sensitively with an individual or organisation enquiring about grant support; the next, checking toilet roll supplies and making sure the building is running smoothly. 

Your work will span six key areas:

• Financial management — keeping our accounts accurate, reconciling income and expenditure, liaising with our investment broker and auditors, and producing monthly reports using Sage.

• Grant applications — receiving and processing applications, supporting applicants, preparing summaries for Trustees, and managing award payments.

• Representing the Trust — networking with local and national organisations, keeping our website and social media fresh, and organising events.

• Trustee clerking — preparing agendas and minutes, managing Charity Commission and Companies House returns, and supporting the annual audit.

• Buildings & facilities — managing the Charity Hub, overseeing bookings, maintenance and H&S compliance, and being the go-to person for building users and contractors.

• General administration — first point of contact for the Trust, maintaining our annual calendar, and keeping us compliant with legislation and best practice (including GDPR).

Who We’re Looking For

We are looking for someone who has a genuine passion for supporting young people in our community.  In addition, you will need to offer:

· A great eye for detail.

· Be organised, proactive and self-motivated.

· Enjoy the variety a day will bring you, manipulating a spreadsheet, preparing Board papers, following up grant enquiries or representing the Trust at a local event.

· Have a warm manner.  Be equally comfortable liaising charity directors, educational professionals and individual parents who may be desperately reaching out to the charity for urgent support.

This is a hands-on role that moves between two registers: structured qualitative research with proper analytical underpinning, and fast-turnaround reactive policy work. You will need to be genuinely comfortable in both able to run a multi-month thematic publication and turn around a tight briefing or consultation response within 48-72 hours when a policy window opens.

The role will lead The Difference's qualitative research and insight function, including research workstreams tied to the Difference Schools Partnership's annual thematic priorities, and our Harmful and Abusive Behaviours (HaB) workstream convening a sector council to build a shared framework for how schools understand and respond to peer-on-peer harm. You will produce briefings, evidence submissions and publications, manage external research partners, and work with the CEO, Head of Policy and Communications team to launch research with real impact. The role reports to the Head of Policy and works closely with colleagues across Strategy, Research and Programmes.

Key Responsibilities

• Lead The Difference's qualitative research and insight function, running research workstreams tied to annual DSP thematic priorities and emerging strands on MAT inclusion and LA working
• Design and deliver qualitative research with schools, MATs and local authorities interviews, focus groups, school visits and thematic analysis  translating findings into evidence and policy recommendations
• Lead the Harmful and Abusive Behaviours research workstream, convening a sector council, producing briefing material and managing the route from convening to publication
• Produce timely, citable evidence for policy influence  including drafting briefings, consultation responses and evidence submissions on fast turnaround
• Project manage publication cycles from scoping through to launch, working with coalition and media partners to maximise reach and tracking policy traction post-launch
• Brief, manage and integrate the outputs of external research partners where commissioned (e.g. FFT Datalab, Pro Bono Economics)
• Capture and develop case studies from DSP schools and the wider Difference network

About The Difference

• Every day, the equivalent of 5,500 children are suspended from England's schools, doubling their likelihood of being NEET by 24. The Difference is a young education charity founded to change this story through whole school inclusion. We train school leaders, carry out our own research, and turn frontline insights into policy recommendations lobbying Ofsted and the Department for Education to improve funding and support for inclusion. Our vision is to see lost learning falling nationally by 2030.

About You

Essential

• Dual capability across reactive and structured research : comfortable producing tight briefings on a 48–72 hour turnaround and running multi-month qualitative publications
• Experience in education research, policy research or applied social research, with examples of published, commissioned or internally-influential work
• Strong qualitative research skills : interview and focus group design, thematic coding, framework development, synthesis across multiple sources
• Persuasive writing for mixed audiences : able to write clearly and concisely for policymakers, school leaders, the press and the sector, and comfortable ghost-writing for senior colleagues
• Project management discipline : able to run multiple workstreams in parallel, manage your own deadlines, and keep colleagues and external partners on track
• Comfortable working at pace in a fast-moving environment where priorities shift as policy windows open and close : self-directed, flexible and able to make good judgement calls under pressure
• Shared values with The Difference and personal commitment to improving life outcomes for young people

Desired

• Strong working understanding of UK education policy, particularly around inclusion, exclusion, SEND, accountability and school improvement
• Confident data literacy and basic quantitative analysis : comfortable interrogating population-level datasets and translating findings into accessible policy language
• Understanding of why language matters when writing about behaviour, exclusion and vulnerability, and the ability to frame behaviour as a signal of unmet need consistently across all work
• Lived experience or insight into the school experiences of marginalised young people
• Experience of working in or with schools, multi-academy trusts or local authorities
• Existing relationships in education research, policy or sector organisations

Please see the attached Job Description for full role details and person specification.

We are committed to building a diverse team and strongly encourage applications from under-represented groups in the charity sector. As part of our commitment to fairer recruitment, all applications will be assessed with names and protected characteristics redacted.

Lead a space that changes young people’s lives

We’re looking for a bold, strategic and hands-on leader to take ownership of our Middlesbrough Hub — a vital community space supporting young people facing real barriers to opportunity.

As Hub Manager, you won’t just run a service. You’ll shape a high-impact environment, design programmes that change lives, and build partnerships that open doors for young people who need it most.

What you’ll do

As Hub Manager, you will:

• Lead and develop the hub as a high-impact community asset, responding directly to local needs of young people.
• Design and deliver programmes that support young people’s physical, emotional and social development, using youth voice to shape provision.
• Build strong local partnerships with organisations, funders and community stakeholders
• Drive impact and sustainability, using data, insight and storytelling to evidence change and secure future financial support
• Lead and inspire a team, creating a positive, accountable and high-performing culture
• Oversee operations, including budget management, facilities, safeguarding and compliance

You will play a critical role in ensuring the hub not only delivers for young people today — but is built to sustain and grow its impact over time.

Who we’re looking for

You’ll bring:

• Strong experience leading youth, community or place-based programmes
• The ability to turn strategy into reality
• A track record of building partnerships and influencing stakeholders
• Confidence in leading teams, driving confidence and performance
• A clear commitment to safeguarding, inclusion and young people’s outcomes

Most of all, you’ll be someone who sees potential — in people, in places, and in what’s possible

Why join us?

At the KFC Youth Foundation, we believe every young person deserves the opportunity to thrive. This role offers the chance to:

• Lead a high-profile, purpose-driven community hub
• Shape innovative programmes that respond to real need
• Work as part of a mission-led organisation with national reach and growing impact
• Be part of a team committed to creating lasting change for young people

Benefits

• 28 days’ holiday + bank holidays
• Up to 9% employer pension contribution
• Flexible and hybrid working
• Private medical cover
• Employee Assistance Programme
• Ongoing training and development

Apply now

If you’re ready to lead a hub that makes a real difference — and help shape the future for young people in Middlesbrough — we’d love to hear from you. 

Interviews

This is a two stage interview process.

For Stage 1, this will focus on your experience, leadership style and approach to delivering impact.

You can expect:

• A structured interview with key stakeholders
• Questions exploring your experience in programme design, partnerships, leadership and safeguarding
• An opportunity to talk through how you would approach leading and developing the Hub
• Space for you to ask questions about the role and organisation

Please ensure you can be available for first round interviews online w/c 6th July

For Stage 2, This stage is designed to reflect the reality of the role and how you operate in a live environment.

You will be asked to:

• Deliver a short practical session or activity with young people, demonstrating your ability to engage, communicate and create a safe, inclusive environment
• Complete a scenario-based exercise or presentation linked to hub leadership, programme design or local impact
• Take part in a follow-up discussion with the panel, reflecting on your approach and decisions

This stage allows us to see how you balance strategic thinking with hands-on delivery, and how you connect with young people — a critical part of the role.

Second stage interviews will be held 4-6pm on either Monday 14thJuly, Tuesday 15th July, Friday 17th July in person and you must be available for one of these dates.

Closing date: 12 July 2026

Ref: 7364

Save the Children has an exciting opportunity for an advocacy and partnership focused individual with extensive relationship management experience to join us as our Senior Advocacy & Partnership Manager where you will work with various internal and external stakeholders including the Irish Government, civil society partners and the wider Save the Children movement.

Please note: This is a 12 month secondment/Fixed term contract.

Location: The successful candidate must be based on the island of Ireland.

About Us
Save the Children believes every child deserves a future. On the island of Ireland and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm.  When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave.  We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

About the role
Save the Children is seeking a Senior Advocacy and Partnership Manager to lead and coordinate our engagement with key stakeholders across Ireland, supporting our global ambition to ensure children affected by conflict, humanitarian crises and poverty can survive, learn and thrive.

This is a unique opportunity to play a central role in managing and strengthening Save the Children's relationships with the Irish Government, civil society partners, academic institutions and colleagues across the wider Save the Children movement. Acting as a key focal point for our work in Ireland, you will help shape strategic partnerships, manage key contracts, coordinate cross-organisational initiatives and support policy and advocacy efforts that advance children's rights globally.

Working closely with colleagues in Northern Ireland, the UK, Europe and international country offices, you will provide strategic advice, facilitate collaboration and identify opportunities to enhance Save the Children's influence, partnerships and impact.

In this role, you will: 

• Lead and strengthen Save the Children's strategic relationships with the Irish Government, institutional stakeholders, civil society partners and academic organisations, acting as a key focal point for engagement across Ireland.
• Identify and develop opportunities to enhance partnerships, influence, collaboration and funding in support of Save the Children's global and national priorities.
• Coordinate and manage strategic partnership initiatives and collaborative projects, working across Save the Children, Save the Children International, country offices and external stakeholders to deliver shared objectives.
• Support the development and implementation of advocacy and influencing strategies focused on children affected by conflict, humanitarian crises and poverty.
• Monitor political, policy and funding developments in Ireland, providing strategic analysis, intelligence and advice to colleagues across the Save the Children movement.
• Build and maintain effective relationships with policymakers, government officials, NGOs and coalition partners to advance child rights and humanitarian objectives.

About you

To be successful, it is important that you have:

• Significant experience managing relationships with government, institutional or donor stakeholders. As well as working with civil society organisations and coalitions.
• Experience working within advocacy, public affairs, policy, international development or partnership-focused roles.
• Strong stakeholder management skills, with the ability to influence and build trust across diverse audiences.
• Experience coordinating complex projects or partnerships involving multiple organisations and teams.
• Excellent communication skills, including the ability to prepare briefings and present complex information clearly to senior audiences.
• Knowledge of humanitarian, international development or child rights issues, particularly in relation to conflict-affected contexts.
• Strong analytical skills and the ability to identify opportunities, risks and emerging trends.

To learn more about the position, please review the Job Description in the attached Documents.

What we offer you 
We promote flexibility, inclusion, collaboration, and wellbeing both at work and beyond, and offer a wide range of benefits designed to reward your hard work and inspire you to help improve the lives of children every day. 

Some of the benefits you can expect include: 

• Generous Annual Leave – Starting at 27 days per year (pro rata for part-time employees) increasing with service up to 32 days, plus public holidays and our annual 'Save the Children Day'. 
• Family Leave – Up to 39 weeks of maternity/adoption pay (including up to 21 weeks full pay) and paternity/adoption leave of 10 weeks full pay (plus statutory entitlement).
• Special Leave – Up to 10 days paid leave per year (pro rata) for urgent or exceptional personal circumstances, without using annual leave.
• Volunteer Leave – Up to 3 days paid leave per year to support volunteering and give back. 
• Pension & Life Assurance – Helping you plan for the future with up to 7% employer pension contributions. 
• Employee Discounts – Access thousands of deals across groceries, retail, tech, travel, fitness, and more.
• Health & Wellbeing Support – Including access to a 24/7 Virtual GP and Employee Assistance Programme and Counselling, eye care support, and seasonal flu vaccinations. 

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Location & Ways of Working:
This role can be performed remotely on the island of Ireland, but at times you will be required to come to your contracted office in Belfast (usually between 1–2 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact.

This will be discussed and agreed with your manager /team and we encourage candidates to discuss our ways of working in more detail at interview stage.

Please note: travel costs to your contracted office will be at your own expense.

Flexible Working - We are happy to discuss flexible working options at interview.

About the role

The engagement directorate is responsible for growing awareness, trust and engagement with Breast Cancer Now - so more people get support and give support. It leads the £47m we raise annually today and our ambition to grow this to £69m by 2029/30, alongside a new £60m Campaign.

At the heart of this is a focus on relationships - using data and insight to create meaningful experiences that inspire people to give their time, money and voice. Within this, the insight & experience function sits in the high value intelligence & experience team, supporting our high value partnerships and campaign ambitions. With a focus on more holistic, supporter-led engagement, this role will help strengthen how we understand, engage and inspire high value supporters.

Working closely with the senior high value insight & experience manager, the high value insight & experience manager will help develop a consistent approach to gathering and using insight, shaping engagement across both everyday activity and campaign delivery. The role will collaborate across teams to ensure supporter-facing activity is aligned, high quality and insight-led.

The high value insight & experience manager will play a hands-on role in delivering cultivation, stewardship and recognition activity - supporting events, experiences, communications and key supporter touchpoints. This includes developing a strong suite of engagement opportunities for high value audiences and helping ensure supporters feel valued, recognised and connected to the impact of their support.

About you

You’re an insight-led and collaborative individual who is motivated by understanding supporters and enhancing their experience. You enjoy being part of a team and working across a range of activities, supporting colleagues to deliver joined-up, high-quality engagement.

You build strong relationships and work confidently across teams to ensure activity is aligned and supporter focused. Organised and proactive, you’re comfortable managing multiple priorities and maintaining a high standard across everything you deliver.

You’re driven to turn insight into action - helping to shape communications, events and experiences that inspire high value supporters, making them feel valued, recognised and connected to the impact of their support.

Job description and benefits

The job description and our attractive benefits are available for you to download.

Primary location of role and hybrid working

This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.

The salary range is:

£40,000 to £44,000 per annum London based  

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact the Breast Cancer Now recruitment team

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who
we support.

We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.

Closing date Friday 3 July 2026 9am

Interview date  week commencing 13 July 2026

Location: Hybrid working. Our flexible working policy requires everyone to be in our east London office for 25% of the time as a minimum because building in-person relationships is important to us (for this role we ask that you come to the office every week for the minimum of one day), but you’re welcome to be there more as many staff are.

Salary: £48,524 p.a.

Hours: Permanent, full-time, contract. At NEON, we work a 28 hour week - the equivalent of a 4 day standard work week. This can be done over 4 or 5 days.
Benefits:  a 28-hour week, 7.5% employer matched pension, genuinely flexible working, 20 days holiday per year (25 days pro rated for a 4 day week), plus bank holidays and Christmas break, a progressive Parenting Policy, Sabbatical Policy, and a generous staff development budget

Reporting to: Director of Operations

Application deadline: Sunday 19th July, 11.59pm

Interview dates: First round of interviews (online): Mon 3rd - Weds 5th August 2026, second round of interviews (in person): Thursday 13th August 2026

This role requires that you are resident and have the right to work in the UK

About NEON  

NEON is a capacity and infrastructure building organisation that seeks to accelerate the transition to a new economy by building the power of social movements - because without strong social movements we lack the power we need to win. We deliver trainings, develop resources, facilitate collaboration and work in partnership with key movement allies, especially in the climate, housing and migration movements. Our focus is on strengthening the organising, communications and strategy skills of social movement organisations, as well as deepening movement alignment, as we believe these are key to building collective power. As part of our work, we are looking to change the starting point in social movements from “what do we agree on” to “what can we win together?” 
 

Purpose of this role

This role is the main point of contact for staff for all people & operations support. It is crucial in providing the systems and support that NEON staff rely on to do their best work by:

• owning NEON people and operations  policies and ensuring they are understood and applied consistently and equitably across the organisation;

• guiding staff through people processes;

• overseeing the smooth running of operations  systems across the organisation.

What you’ll be doing: 

1. Lead the full lifecycle of NEON staff, including recruitment, contracts, onboarding, ongoing management, and offboarding, while overseeing and supporting the Ops Assistant to run these processes. Lead on reviewing and improving people processes and ensure anti-oppression is embedded within them.

2. Manage HR systems and records, including contracts, payroll inputs, leave, training, appraisals, probations and policy implementation, ensuring processes are accurate, well maintained and completed on time by line managers.

3. Act as first point of contact for HR queries, taking ownership of NEON’s policies, processes, culture and employee relations. Advise staff and line managers on policies, accommodations, and support needs, conduct relevant HR meetings and escalate to the Director of Ops and People when appropriate.

4. Manage monthly payroll, submitting updates to the outsourced provider, checking accuracy of pension and other deductions, implementing pay increases and paperwork, and addressing staff payroll queries or signposting them to financial guidance.

5. Line manage the Operations Assistant to a high standard using the full spectrum of management tools and approaches e.g. mentoring, coaching, challenge and feedback using the feedback guidelines, more formal performance processes. Empowering them to thrive at NEON and perform their role excellently.

6. Oversee day-to-day operational support functions delivered through the Ops Assistant, including IT and systems, GDPR processes, office and facilities coordination, health and safety, staff event logistics and board logistics, ensuring tasks are completed on time and to a high standard, following NEON’s values.

7. Support the Director of Ops and People in developing and updating people policies, procedures, and practices, staying across emerging trends, and embedding a caring, anti-oppressive culture through organisational development projects such as internal comms, team guides, manuals, and frameworks.

8. Maintain core organisational administration, including Companies House filings, insurance renewals, subscriptions, and shared organisational inboxes.

9. Participate or lead on Operations projects as agreed, (e.g. HR systems, data protection, health and safety), with clear scope and prioritisation.

10.  Actively lead on the enhancement of the Ops Peer Support Network’s community of practice as part of implementing the network strategy.

11. Play an active part in the whole NEON team, contributing to organisation-wide plans

Who you are: 

• HR & people ops experience: You’ve worked in HR or people operations before and are confident managing the full employee lifecycle — recruitment, contracts, onboarding, performance, leave, payroll coordination and offboarding. You can hold these processes end-to-end and keep them accurate, consistent and compliant, whilst ensuring they align with the values and ways of working.

• Operational systems & improvements: You’ve held responsibility for systems like HR platforms, shared drives, IT tools or project management software. You’re confident in improving how things work and embedding changes so they actually stick and work for people.

• Strong organisation & reliability: You’re highly organised, detail-focused and someone who gets things done. You can manage multiple recurring processes (like payroll cycles, HR records and compliance tasks) and keep everything on track without things slipping.

• Line management experience: You’re a skilled and confident line manager, and able to support with feedback, development and performance. You know how to balance care with clarity and accountability.

• First point of contact for HR & ops support: You’re comfortable being a go-to person for staff questions on HR, people and operations. Supporting staff and managers with clear, practical guidance and handling sensitive issues with care, confidence and professionalism.

• Working knowledge of compliance areas: Good understanding of core compliance areas such as UK employment practice, data protection and health and safety. You know how to apply these in a proportionate, practical way that fits a small organisation.

• Self-directed and collaborative: You’re able to manage your own workload and priorities, whilst working naturally across teams, actively building relationships, sharing responsibility, and making sure work is joined up rather than siloed. You’re comfortable holding your own while staying deeply connected to the wider organisation and what others need from you.

• Proven understanding of anti-oppression work and commitment to tackling all institutional forms of oppression, bigotry and exclusion

• An affinity with NEON’s aims, objectives and organisational values of solidarity, generosity and respect.

We know that people from certain backgrounds and identities are often excluded in progressive movements and we’re committed to doing what we can to correct this. 

So:

1. We particularly welcome applications from marginalised groups, especially people of colour and other ethnic minorities, people who identify as LGBTQIA, Disabled people and those who identify as working class or have done so in the past.

2. We know the work goes way beyond "diversity", it's about making the space inclusive too. So we are continuously working on that at NEON. So far this includes tangible things like a flexible work policy so people have genuine flexibility around where and when they work and a 28 hour week as standard; a gender-neutral parenting/leave policy, an anti-oppression strategy which is held at senior level given how important it is to the organisation. It also includes the day-to-day work of creating psychological safety for everyone at NEON and celebrating the wisdom of black, indigenous, queer, Disabled and other cultures in the way we work and behave

There are no formal education requirements for this role. As long as you can show us you have the skills we don’t mind where you got them from! Also important to us is your potential to learn and grow in the role so even if you don’t have 100% of the skills listed we want to hear from you. 

The Philharmonia is seeking to appoint a Box Office and CRM Manager to lead the management, development and optimisation of the Orchestra’s CRM strategy, systems and audience experience. The roles focuses on ensuring a seamless customer journey while overseeing the effective operation of the Box Office and the ongoing development of Tessitura.

This is a key role overseeing both the day-to-day operation and strategic development of the Philharmonia’s Box Office and CRM function. The successful candidate will play an important role in developing ticketing and customer strategies that maximise sales income, improve conversion and enhance the audience experience.

As a public facing member of staff, the Box Office and CRM Manager will be a key representative of the Orchestra, ensuring customers receive a welcoming, efficient and accessible service whether booking online, by phone or in person. A proven track record of delivering excellent customer service is therefore essential.

The role will also lead on the effective management and ongoing development of Tessitura, supporting audience insight, segmentation, reporting and customer journeys across the organisation. Working closely with colleagues across Marketing, Development, Finance and Concerts, the successful candidate will help ensure that customer data is used effectively to support audience growth, income generation and informed decision-making.

Previous experience of using Tessitura is essential. From hall dressing and campaign set-up to system optimisation, reporting and user support, this role will be one of the Orchestra’s lead Tessitura users. Experience of working within a Tessitura consortium would be advantageous.

Key Responsibilities

Strategic planning and implementation:

• Work closely with Marketing and Development colleagues to develop and implement CRM strategies that support audience growth, income generation, membership retention/acquisition and fundraising objectives

• Develop customer journeys, audience segmentation and data-led approaches that improve conversion, retention and engagement across the customer lifecycle

• Support the development of sales forecasts, benchmarks and performance analysis, providing insight to inform campaign planning, pricing and decision-making

• Work with Marketing colleagues to develop and implement promotions, campaigns and tracking mechanisms

• Identify opportunities to improve efficiency, increase conversion and enhance the customer experience through CRM optimisation, automation and process improvements

• Ensure CRM processes, reporting and audience data support the Orchestra's strategic priorities and audience engagement goals

• Work with the Friends team to ensure membership schemes are effectively structured, maintained and optimised to support recruitment, retention and income growth

Project Management:

• Oversee the day-to-day operation of the Philharmonia's Box Office across all performances and events

• Lead ticket sales activity across all channels, ensuring a smooth and efficient booking experience for customers

• Act as a senior point of contact for customer enquiries, complaints and complex ticketing issues

• Lead on set up and implementation of new seasons, events and sales activity

• Ensure events, pricing structures, memberships and ticketing offers are accurately implemented and maintained within Tessitura

• Maintain high standards of data accuracy and integrity across Box Office and customer records

• Review and improve Box Office procedures and customer-facing processes to support operational efficiency and customer satisfaction

• Champion accessibility across all ticketing and customer service activity

Leadership & Management:

• Work with the Senior Data & Audience Insight Manager as Tessitura co-lead for the organisation, helping to shape CRM best practice and development

• Develop and deliver training for staff across departments to ensure confident and effective use of Tessitura and Box Office activities

• Create and maintain clear documentation, processes and guidance to support the consistent use of CRM systems across the organisation

• Ensure organisational compliance with relevant legislation and industry standards, including GDPR, PCI and data protection requirements

• Keep abreast of developments in Tessitura, CRM, ticketing and audience engagement through professional networks, training and sector events, sharing knowledge and recommendations across the organisation

• Champion best practice in customer service and audience experience, promoting a culture that prioritises welcome, accessibility and continuous improvement

Skills and Qualifications

Essential

• Minimum three years' experience in a CRM, ticketing, audience data or related role

• Advanced knowledge and practical experience of Tessitura

• Experience managing and maintaining CRM systems and customer databases

• Experience producing audience analysis, reporting and business insight

• Strong understanding of customer relationship management principles

• Excellent attention to detail and commitment to data accuracy

• Strong analytical and problem-solving skills

• Excellent communication and interpersonal skills

• Ability to explain technical concepts to non-technical colleagues

• Ability to manage multiple priorities and meet deadlines

• Commitment to delivering outstanding customer experiences

• Interest in music, culture and the arts

• Willingness to work evenings and weekends

Desirable

• Experience of implementing CRM upgrades or major systems projects

• Experience working within a Tessitura consortium

• Experience of customer journey mapping and audience segmentation

• Experience of marketing automation and CRM-driven campaign delivery

• Experience working within an arts, cultural or performing arts organisation

• Knowledge of accessibility best practice within ticketing and audience services

Insight Manager (Maternity Cover)

Salary: £41, 439
Location: Remote with occasional travel to Downton / London for meetings 
Hours: Full time
Contract: 12 months maternity leave cover

We have an exciting opportunity for an Insight Manager to join our team, playing a key role in how insight, research and evaluation inform decisions and demonstrate impact across the organisation.

Please see below for more information.

About the Role

This is a high-impact role at the heart of how we understand and improve what we do.

As Insight Manager, you will lead on delivering high-quality insight to support decision-making across key areas of the organisation.

You’ll have ownership of insight across our commercial and fundraising activity, as well as supporting our brand and marcomms teams with understanding public perceptions, helping us better understand our audiences, reputation and opportunities to grow impact.

Working as part of a team of Insight Managers and Data Analysts, you will collaborate closely with colleagues to ensure insight is joined-up, relevant and actionable. Alongside your core areas, you’ll also support wider team priorities where needed, contributing to a flexible and collaborative insight function.

You will design, commission and deliver research as well as using our own data to support your insights, working with stakeholders to understand their needs and translating findings into clear, evidence-based recommendations

This is a fantastic opportunity partnering with stakeholders to embed insight and ensure it is used effectively to drive decisions and maximise impact.

About You

Are you passionate about turning data into meaningful stories that drive change?

Do you enjoy working with stakeholders to bring insight to life and influence decisions?

Are you confident working with stakeholders, helping them understand and apply insight effectively?

We’re looking for someone who:

• Brings solid experience in research, insight or evaluation (typically 3–5+ years), ideally within a charity or related setting
• Has experience delivering end-to-end research projects, with a strong focus on quantitative research but equally confident in using qualitative methods
• Is confident working with marketing or fundraising stakeholders
• Can translate complex data into clear, relevant and actionable insights
• Builds strong relationships and enjoys working collaboratively to embed insight into decision-making
• Has experience commissioning or managing external research agencies
• Has an understanding of audience insight, public perceptions or brand research, particularly in charity and not for profit sectors
• Is adaptable and willing to support across a range of insight and research projects

Please note: candidates should have a relevant degree (or equivalent experience).

About the Team

You’ll be part of a collaborative and supportive Data Insight and Research function, focused on ensuring insight and evidence are accessible, useful and embedded in everyday decision-making.

We value curiosity, shared learning and continuous improvement—working together to make sure insights genuinely make a difference.

In return we can offer you:

• Belonging to a team who make a difference to our community and value equality, diversity and inclusion.
• 29 days’ annual leave plus 8 bank holidays, regardless of service — plus your birthday off to celebrate!
• Opportunity to buy and sell up to 5 days annual leave per year.
• Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade.
• 3 volunteer days per year to support the Help for Heroes community.
• A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member.

Closing date: 24th June 2026 
Interview Process: Initial informal conversation, followed by more structured competency based interview with a presentation.

We reserve the right to close this vacancy early if we receive a high number of strong applications.

We are committed to equality, diversity and inclusion and welcome applications from all backgrounds.

Initial 6 Month Fixed Term Contract | Full Time | Circa £50,000 + Excellent Benefits

Location: London

Make a Difference Every Day

For more than 100 years, the RAF Benevolent Fund has been supporting the RAF Family. We are a key partner in the Royal Air Force’s mission to look after its people during and after service, ensuring that this service is valued, recognised, and people are supported even when uniforms are eventually shed. We are a national charity with international reach, delivering emotional, financial and practical support wherever and whenever it is needed. Each year, our vital services and support continued to help those serving, families, veterans, and the bereaved, in 30 other countries and in 2024 more than 64,000 people benefitted from the charity’s work.

As an organisation, we encourage learning and development and there will be ample opportunity to learn more about the Royal Air Force, the broad impact of the Fund’s work as well as developing your own skillset. 

Do you want to play a part in what we do?

People are at the heart of everything we do. Together, we:

• Provide personalised support to members of the RAF Family – listening carefully, offering guidance, and tailoring our services to individual circumstances so no one is left behind.
• Improve quality of life for serving and former RAF personnel and their families through life-changing financial assistance, housing support, and help with essential living costs.
• Increase independence by enabling members of the RAF Family to live life on their own terms, whether through mobility equipment or housing adaptations.
• Enhance wellbeing for those who serve and have served, and their families, through mental health and emotional support, youth programmes, and restorative respite and holiday breaks.

About the Role

We are looking for an experienced Procurement Manager to provide professional expertise and guidance on procurement processes, contract negotiation and supplier relationship management across different directorates within the Fund. You will be responsible for supporting all stages of the procurement process and ensuring budget holders across the Fund support our strategy through their procurement activities.

Additional Information

· Must have the right to work in the UK.

How to Apply
Click [here] to submit your CV and a cover letter explaining why you’re the perfect fit, including examples of how you meet the job profile.

Closing Date: Friday 3rd July 2026, 5:00pm.

A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. The Fund takes safeguarding seriously, and appropriate background checks will be completed. You can find out more about our commitment to safeguarding on our website.

The RAF Benevolent Fund follows Safer Recruitment practices as it strives to ensure that everyone who comes into contact with the Fund will be protected from harm. The successful candidate for this role will need to prove they have the right to work in the UK. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.

The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).

This is a critical role that is responsible for managing the charity's day-to-day people management and development, ensuring appropriate processes are in place and in line with current and relevant legislation. The People Manager will help develop a high-performance culture where all colleagues feel a sense of belonging and are able to fulfil their potential.

RESPONSIBILITIES & ACCOUNTABILITIES

• Provide proactive coaching on values alignment and desired behaviours, with support and advice to managers and team members        on    all matters relating to people.
• Support managers to create an inclusive culture and workplace that gets the best out of our people.
• Promote and advocate for early resolution when issues arise, including Performance Improvement guided by organisational values         and policies.
• Effectively manage employee relations (ER) issues alongside line managers including, but not limited to absences, performance             management, disciplinary, grievances and dismissals, escalating to the Director of People as required.
• Support the Director of People to deliver change management programmes including TUPE transfers, redundancy and service re-       organisations.
• Develop an understanding of challenges, opportunities and people priorities in each team and work with managers to develop long term resource plans and succession planning.
• Support the Director of People in the development of information, reports and analysis for managers, the Strategic Management Team and the Board, to deliver insights and take action.
• Work with the Finance Manager to ensure the accurate processing of payroll.
• Support the end-to-end recruitment process, including attraction, supporting with job descriptions, shortlisting, interviews and the induction process.
• Build and implement engagement processes and activities including surveys, focus groups, conferences/away days and exit interviews, ensuring they deliver continuous improvement and enhance our reputation as a great place to work.

ROLE

• Support the implementation of Belonging, Diversity, Equity and Inclusion (BDE&I) and wellbeing strategies and programmes
• Support the Director of People with the development of reward and recognition programmes
• Support the Director of People in creating learning and development programmes
• Support with the management of the L&D budget and programme, ensuring effective return on investment and value for money.
• Manage the organisation’s people information systems and identify opportunities for enhanced digital services.
• Analyse data e.g., from engagement surveys, exit interviews and turnover to inform the People Strategy and implement improvements.

PERSON SPECIFICATION

Experience

• Experience in managing, coaching and developing employees
• Degree in Organisational Psychology, HR, CIPD level 5 qualified or equivalent knowledge gained through experience
• Proven experience in managing the employee lifecycle (recruitment to exit)
• Adept at stakeholder management and relationship building across multiple teams
• Proven track record in managing varied, complex employee relations (ER) issues and capable of managing several issues at once
• Experience of planning and delivering L&D projects
• Experience of working successfully in a changing organisation where flexibility, agility and adaptability are essential.

Skills & knowledge

• Strong relationship building skills, you are equally comfortable having informal positive conversations as you are holding people to account and providing direct challenge
• Working knowledge of employment law, and able to use sound judgement on when we can be flexible and when we need to be rigid in our approach
• Confident in both written and spoken communication with the ability to present to internal audiences both virtually and in person
• High in emotional intelligence, psychological agility and a coaching mindset
• Highly numerate with strong analytical and problem-solving

Personal qualities

• Track record of delivering to tight deadlines and overcoming setbacks
• A focus on continuous process improvements through measurement, analysis and progress of actions in order to deliver service improvements
• Requirement to work at pace to respond to customer requirements whilst balancing key priorities
•  A focus on outstanding customer service excellence, high standards of attention to detail, quality, accuracy and responsiveness

Desirable criteria

• Experience in managing TUPE and redundancies

Before starting this position, you’ll need to undergo a criminal record check by the Disclosure and Barring Service. You must be entitled to work in the UK.

About Us
Head and neck cancer is one of the fastest-growing cancers in the UK, now affecting around 17,000 people each year. Oracle Head & Neck Cancer UK is a mission-driven national charity dedicated to improving head and neck cancer patient quality of life and outcomes in the UK through support of key programmes, raising awareness and addressing growing healthcare inequalities.  We fund groundbreaking research that changes lives and we collaborate across the sector to maximise impact for patients.

The role

We’re seeking a strategic, hands-on Fundraising Manager with broad experience across all income streams but may consider either trusts or corporate fundraising as a speciality. We need someone energetic, committed and with a flexible approach who will be willing to contribute to everything that our small charity has to offer.

Oracle Head & Neck Cancer UK is currently moving towards a new direction and we have a unique and exciting opportunity to develop an organisation that creates maximum impact for head and neck cancer patients and their families. This is your chance to be part of a small charity with big ambition.

What We Offer

· Competitive salary.

· Remote working.

· Professional development and mentorship.

· Meaningful work with measurable impact and a collaborative team environment.