Key relationships manager jobs

We are looking for an experienced corporate fundraising manager with demonstrable success in building relationships and maximising income from corporate supporters, sponsors and prospects. The role will lead on securing new business partnerships and developing a varied portfolio of exciting opportunities and events.

This is an exciting time to join The Christie charity as we embark on a period of transformational growth with the launch of key capital appeals enabling us to see a real step change in our income. We are looking for dynamic individuals to join our successful fundraising team at this exciting time.

The Communications Manager is a key role in the planning and delivering of high quality, integrated internal and external communications to increase awareness of and drive engagement with The Children’s Trust, as part of the Fundraising and Communications Directorate. Working alongside senior colleagues in marketing, media and digital, the role helps ensure our communications are well planned, effective, aligned and consistent, using insight and evaluation to demonstrate impact. 

Consistency of Brand and Messaging, content and story gathering

• Build relationships with staff, volunteers and families, telling the stories of The Children’s Trust, to be delivered through a number of channels and who can, alongside celebrities, become ambassadors for the charity
• Drive consistent use of The Children’s Trust key messages across all communications channels
• Work alongside the Senior Marketing Manager to keep style guidelines updated and refreshed on a regular basis
• Work with the Senior Media and Communications Manager to ensure communications collateral is regularly updated, particularly where children and families feature, ensuring it is in line with the charity’s consent process
• Work with the creative team to ensure brand guidelines are refreshed and updated and that there are toolkits and templates available to wider staff
• Assist withthe creation and production of key reports e.g. Quality Report, Annual Report

External Communications

• Work with the Senior Media and Communications Manager to assist with The Children’s Trust press office function, including being part of an out-of-hours press office rota during key periods
• Support a programme of proactive public relations and communications campaigns across a range of media channels, driving awareness of the charity to target audiences
• Support the Head of Marketing and Communications with issues and reputation management
• Help to quickly develop appropriate strategies for responding to a wide range of issues and incidents, whilst liaising with other stakeholders to create and publish the required collateral
• Work with internal stakeholders to identify and create stories and content that supports internal and external marketing and communication activity
• Support the organisation’s approach to volunteer and alumni engagement
• Support the Digital Manager with creating content for and updating The Children’s Trust website and The Children's Trust school website
• Oversee the consent process for work with families ensuring that images and information on the children and young people we support is in line with The Children’s Trust policies and procedures.

Internal Communications

• Be part of a core team to plan and implement an internal communications programme across the charity
• Ensure messages and information is developed and shared appropriately across the organisation
• Monitor key issues and provide guidance and counsel on staff engagement and communications, external communications content in support of agreed projects and objectives
• Work with the Senior Media and Communications Manager and Head of Marketing and Communications to draft internal communications across the charity’s internal communications channels
• Work with wider directorate to evaluate success of existing internal communications and develop new ideas 
• Oversee content planning and updating and supporting colleagues to manage their areas on our staff intranet The Loop

Marketing and Communications Management

• Work with fellow managers in the team (currently Senior Media and Communications Manager, Senior Marketing Manager and Digital Manager) to lead the development and implementation of marketing and communications strategies to support the delivery of The Children’s Trust’s strategic objectives
• Conduct monitoring and evaluation to demonstrate the impact of the team’s work
• Provide strong project management for communications projects and campaigns, ensuring work is delivered efficiently, collaboratively and to a consistently high standard
• Develop strong relationships, internally and externally, and role model this to wider members of the department and directorate

Fundraising Communications / Income Generation Communications

• Work with fundraising and retail colleagues within the directorate to plan, execute and evaluate communications campaigns which supports income generation, in line with the fundraising objectives of the charity
• Support the Digital Manager with creation and distribution of marketing emails and creation of reports
• Business Development – working with the team to support campaigns which support the business development objectives of the charity, to promote support the department with its stakeholder engagement to professionals and parents.

Interview date: w/c Monday 1st June 2026

Staff benefits include free staff parking, and more… read more below

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits on our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected.  The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

Project Manager (Cascade Wellbeing Project)

Part Time – 21 hours (3 days) per week

Salary £24,000 (£40,000 FTE)

We are seeking a Project Manager to deliver the Cascade Project – a partnership between the St Benedict’s Centre and the Diocese of Rochester. The project aims to develop a programme of initiatives and interventions to support frontline church leaders (lay and ordained, including Headteachers of church schools) with their wellbeing.

The project has been under development for the past year. The Project Manager will lead the project from development to implementation. Funding has been committed by the Church Commissioners for the first 4 years of the implementation period.

The Project Manager will provide overall leadership for the Cascade project, taking responsibility for setting culture and strategy and vision, developing strong and successful relationships with key external partners, delivering an imaginative programme (in person and online) to support the wellbeing of lay and ordained church leaders (including Headteachers of Church Schools) in the Diocese of Rochester and beyond, and ensuring that there are sufficient resources available for Cascade to flourish.

Candidates should have experience of leadership in a church setting with project management experience.  You should have an understanding of wellbeing issues for frontline workers and knowledge of a variety of therapeutic processes and other interventions.  You will have excellent organisational and communications skills.

Please see the attached Job Description for a full list of responsibilities, which include:

· Developing a clear vision and strategy for the project, ensuring that all necessary resources are in place for the project to flourish

· Developing, delivering and sustaining an imaginative and adaptive programme of interventions to support the wellbeing of lay and ordained church leaders, including workshops, peer support, therapy, counselling, one-to-one support, coaching, conferences, retreats, speakers on specific topics, etc

· Responsibility for building strong and effective relationships/partnerships with external stakeholders

Please note that we are advertising this role in parallel with the role of St Benedict’s Centre Warden. While the two roles are distinct, they are inter-related. We are open to flexing both appointments where one person is interested in holding both part-time roles together.

What we can offer:

· Flexible working, Hybrid working and TOIL

· Generous holiday entitlement

· Contributory pension scheme

· Access to an Employee Assistance programme

This is an employed post, if you are an ordained candidate wishing to remain a member of the clergy pension scheme, please contact us for a discussion about salary and pension.

The St Benedict’s Centre is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders and volunteers are expected to share this commitment. 

The wider a group’s diversity, the smarter, wiser, and more compassionate and creative its decision making becomes. We are committed to the Diocese of Rochester’s aim to achieve diversity by seeking UKME/GMH colleagues and those from a wide-range of backgrounds, to help create a culture of inclusion and belonging.

Closing date for applications: Friday 12 June

Interviews will be held: Wednesday 1 July

Keychange is a Christian charity with a proud history of supporting people by providing community for over a century. We believe that everyone has dignity and worth, and that people thrive best in communities where they are known, valued and supported. Across our care homes and housing communities, we seek to provide support that goes beyond compliance and is rooted in compassion, excellence and Christian values.

We are now seeking a Care Operations Manager to play a pivotal role in leading our care delivery.

The role

As Care Operations Manager you will oversee the delivery of consistently high-quality support across Keychange care operations. Working to the Senior Operations Manager you will be accountable for the implementation of quality standards in all Keychange care communities, making recommendations for improvement of service delivery, and among other areas of remit will be responsible for the implementation and administration of the resident safety and incident reporting as part of our safeguarding framework.

The focus of the role includes:

• Assisting Senior Operations Manager to ensure smooth daily running of Keychange care operations
• Line managing allocated community managers
• Leading Keychange resident safety and incident reporting as part of the Keychange Safeguarding Framework
• Leading operations older persons care matters, as first port of call for managers with queries and need of support
• Leading and delivering a culture of individualised and person-led support
• Liaising with statutory and voluntary agencies to ensure appropriate support for Keychange care communities
• Supporting leadership of open, transparent culture which supports continuous improvement
• Deputising for Senior Operations Manager as required

This is a management role with real impact – both within Keychange and in the lives of people we support.

About you

We are looking for a values-led manager who brings:

• Experience in delivery of well-established and high-performing care homes
• Experience of motivating and empowering colleagues, staff and/or volunteers to take responsibility for delivering a high-quality care service
• Experience in managing audits and inspections
• Ability to build positive relationships effectively with internal stakeholders and external partner agencies
• Ability to manage multiple priorities and work independently
• Level 5 in Leadership in Management and willing to complete further qualifications in a relevant field
• Ability to travel up to 40 days per year
• Sympathetic to Keychange’s Christian values, vision and mission

You will be someone who combines operational management with high standards of support, and who leads with integrity, humility and purpose. This is a management role where you can make a lasting and meaningful difference.

The role involves regular travel across our sites in the south of England.

What we offer

• Flexible hybrid working, generally at least one day in London Central Office, with family friendly working arrangements available
• Employee assistance programme (EAP) and life insurance
• Contributory pension scheme, up to 5%, with matched employer’s contribution up to 5%
• Enhanced sick pay for up to four weeks, in accordance with our sickness procedure

Please see the attached job pack for a full job description and person specification, and more information about how to apply.  Please note that we reserve the right to close applications early, so we recommend that you apply at your earliest opportunity.  In-person interviews will take place on 28 May 2026.

We are looking for an experienced and highly organised grant manager with exceptional communication and relationship building skills, to manage all aspects of grants from The Christie Charity to the NHS Trust.

The role will take responsibility for collating project information and supporting internal teams to communicate and demonstrate project impact and ensure accountability to our external partners and audiences.

This is an exciting time to join The Christie charity as we embark on a period of transformational growth with the launch of key capital appeals enabling us to see a real step change in our income. We are looking for dynamic individuals to join our successful fundraising team at this exciting time.

About the role:

Porchlight is dedicated to supporting people facing homelessness, poor mental health, and poverty. Our donors are at the heart of everything we do, and we are looking for a strategic and visionary Supporter Development Manager to lead our individual giving and legacy programmes at a pivotal moment for the charity.

While you will be based at our Canterbury office (with a required attendance of every Tuesday to collaborate with the team), you will also benefit from our hybrid working policy.

You will lead on understanding our audiences and developing compelling donor journeys that build long-term, sustainable relationships. You will provide essential leadership, overseeing the individual giving budget and KPIs while line-managing the Senior Individual Giving Officer and Data Co-ordinator to ensure the highest standards of donor care. You will also play a vital role in planning and delivering bold, multi-channel campaigns that generate essential income, grow our donor base and bring our cause to life.

Working closely with the wider Fundraising and Communications teams, you will act as a spokesperson for our mission, turning data-driven insights into impactful action. Whether you are designing a new fundraising product, overseeing campaign performance reports, or ensuring our database management meets the highest regulatory standards, your work will directly empower our supporters to help us change lives.

The role requires:

• Managerial and Fundraising Expertise: You have a minimum of three years’ experience in a project management or direct line-management role, with a proven track record of meeting financial targets and KPIs.
• Administrative and Analytical Excellence: You are confident using digital tools (Word, Excel, Outlook) and CRM systems like Raiser’s Edge to manage complex data, track campaign activity, and ensure compliance with GDPR and Gift Aid regulations.
• Strategically-Minded and Creative: You have a strong understanding of donor journeys, digital marketing channels, and how to create products and messages that inspire long-term loyalty.
• Organised and Adaptable: You excel at managing multiple projects simultaneously and are willing to work flexibly, including occasional unsocial hours, to support fundraising initiatives and events.
• Impact Reporting: Using the Raiser’s Edge database to track progress against KPIs, manage donor data hygiene, and ensure every supporter is thanked personally.

Role details:

Working pattern: 9am to 5pm Monday to Friday with some flexibility required. 

Location type: On-site / hybrid working.

Contract type: Permanent, 37.5 hours per week

Interview date: 8th June 2026

Are you a seasoned fundraiser who has experience of securing six-figure gifts?
We’re looking for a Principal Gifts Manager, who will be responsible for developing and maintaining meaningful relationships with those whose generous contributions make a transformational impact on the work we do.

What does this role do?
As Principal Gifts Manager, you will:

• Build and manage relationships with ultra-high-net-worth individuals and families to secure six- and seven-figure multi-year gifts,
• Develop tailored cultivation, solicitation and stewardship strategies that deliver exceptional donor experiences and long-term engagement,
• Identify and progress new principal gift prospects, strengthening the pipeline and contributing to long-term income growth,
• Work closely with senior leaders, trustees, and internal teams to maximise high-value fundraising opportunities and develop compelling cases for support.

Interviews for this role are provisionally scheduled for 12th June 2026, and will take place on Teams.

Could this be you?
To be successful in this role, you’ll need proven experience of securing six- and seven- figure gifts, from cultivation and stewardship through to “making the ask”. You’ll need significant experience managing a diverse portfolio, and the ability to build, influence and maintain relationships with senior stakeholders and donors. You’ll be highly organised, proactive, and collaborative, and thrive while working in a fast paced environment. A passion for the work we do is essential.

About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.

Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

At Book Aid International we share the power of books and help build a more equal future.

Every year we work with our partners worldwide to provide over one million brand-new books which support or establish libraries in communities where people would otherwise have few opportunities to read.

We are now seeking a temporary experienced CRM Project Manager to play a pivotal role in strengthening our operations.

This is an exciting opportunity to lead a focused, high-impact project that will shape the way we capture, manage and utilise information across multiple teams. Working closely with colleagues across the organisation, you will lead a full discovery and selection process for a new Customer Relationship Management system, ensuring it meets both our operational needs and long-term strategic ambitions.

Reporting to the Head of Programmes & Partnerships, you will take ownership of the project from the outset - defining scope and success criteria, mapping current processes, identifying opportunities for improvement and translating organisational needs into clear functional and technical requirements. You will research and evaluate CRM solutions suitable for the charity sector, coordinate supplier demonstrations and guide internal stakeholders through a robust and informed decision-making process.

This role is ideal for someone who combines strong project management expertise with a deep understanding of CRM systems and the not-for-profit environment. You’ll bring a sharp analytical mindset, excellent communication and stakeholder engagement skills (including with colleagues who do not have a technical background), and the confidence to lead workshops, challenge assumptions and drive clarity from complexity.

If you are a detail-oriented, inquisitive project manager with experience delivering a range of CRM or systems discovery projects, particularly within the charity sector, we’d love to hear from you.

Overview of Role:

The CRM and Systems Lead plays a key role in supporting Church Army’s adoption and effective use of Microsoft Dynamics 365. The postholder will take day-to-day ownership of the CRM, acting as the ‘go-to’ expert for users, maintaining high-quality supporter data, and ensuring data is managed in line with best practice and data protection principles. They will support and train colleagues, building engagement and buy-in to the system, and embedding effective, consistent use across teams. They will also maximise the potential of Dynamics 365 and the accompanying digital marketing platform, Customer Insights, to create accurate supporter segments for effective mail and email campaigns.

Salary: £37,924 per annum (FTE, pro-rata for a part-time role)

Hours: 30-37.5 hours per week (0.8-1 FTE)

Pension: Church Army is an auto enrolment pension employer. You will be assessed under pension auto enrolment criteria.

Annual Leave: 25 days plus bank holidays (pro-rated for part time.) Some days are compulsory leave over Christmas when the office is closed.

Contract:  Open-Ended, Permanent

Application Deadline: Friday 29th May 2026

Interview Date:               Wednesday 10th June 2026

Next Steps:

For more information on the role, you can find the job description and application form on our website.

PLEASE NOTE, WE DO NOT ACCEPT CVs

Relationship Manager (North and Scotland)

Full-time (37 hours) | permanent

c£36,000 depending on experience | Home-based | Hybrid

At the Bone Cancer Research Trust, we exist because families refused to accept a world where primary bone cancer had no hope, no answers and almost no research. Today, we’re the UK’s leading bone cancer charity and every supporter you engage helps push vital research forward and provides comfort to families who need us.

About the role

As Relationship Manager, you’ll build genuine, lasting connections with our Special Funds - our named funds created in honour or memory of someone affected by primary bone cancer, community supporters and local businesses. Your relationship-led approach will help create the family feel connections we’re known for, inspiring long-term support and raising vital income for people affected by primary bone cancer

You will:

• Grow and manage Special Funds, our named funds created in honour or memory of someone affected by primary bone cancer.
• Build strong, meaningful relationships with all our supporters, ensuring every person feels valued and connected.
• Secure and steward regional corporate partnerships
• Meet a regional income target of approx. £300,000
• Represent BCRT in your region, strengthening awareness and community connections at meetings and events.

About you:

• A natural relationship builder with 3+ years’ fundraising experience and a genuine passion for supporter care.
• Compassionate and professional, especially when working with families personally affected by primary bone cancer.
• Organised, proactive and confident working independently, able to balance a varied workload.
• A clear and engaging communicator, bringing warmth and positivity to every interaction.
• Able to travel across the region (car required).

Why you’ll love working with us

You’ll join a small team that works collaboratively and keeps our community at the centre of everything we do. We’re supportive, friendly and you’ll have the flexibility to manage your work while seeing the direct impact of the relationships you build.

What we offer

· Flexible approach to working hours

· 30 days annual leave per year plus bank holidays

· Private Health Insurance (following successful probation)

· 6% employer pension contributions

· Life Assurance of 4x annual salary

About us

The Maypole Project supports children and young people with complex medical needs and their families, providing emotional, practical and social support. We are a small, values-driven charity making a meaningful and lasting difference to the families we work with.

About the role

We are looking for an experienced and motivated Business Development & Fundraising Manager to play a central role in strengthening and growing our income.

This is an opportunity to lead the development of a strategic and sustainable approach to fundraising, while continuing to deliver hands-on income across a diverse portfolio.

You will work closely with the CEO and colleagues across the organisation to identify new opportunities, develop partnerships, and build on existing income streams.

The role would suit someone who enjoys working in a small organisation where you can shape direction, take ownership, and see the direct impact of your work.

What you’ll be doing

· Lead the development and delivery of a multi-year fundraising and income strategy

· Grow and diversify income across corporate partnerships, community fundraising, events, individual giving and digital activity

· Identify, develop and secure new funding opportunities, including partnerships and collaborative projects

· Build and manage strong relationships with funders, partners and supporters

· Work with the CEO to explore and develop cross-sector opportunities (e.g. NHS, local authorities, voluntary sector partners)

· Line manage a part-time Fundraising Officer and support volunteers to maximise impact

· Strengthen systems, pipeline management and performance monitoring to support sustainable income growth

About you

We are looking for someone who can combine strategic thinking with practical delivery in a small charity environment.

You will bring:

· Experience of securing meaningful income and developing funding opportunities (e.g. five-figure grants or partnerships)

· A track record of building effective external relationships

· Confidence identifying new opportunities and turning them into tangible outcomes

· Strong communication skills, with the ability to create compelling cases for support

· The ability to manage multiple priorities and work both independently and collaboratively

· You may already be working at manager level, or ready to step up into a broader role with greater ownership and scope.

Why join us?

Play a key role in shaping the charity’s future sustainability and growth

Work closely with senior leadership and influence organisational direction

Be part of a supportive, collaborative and purpose-driven team

See the direct impact of your work on children and families

Flexible working arrangements

If you are looking for a role where you can take ownership, develop new ideas and make a meaningful difference, we would love to hear from you.

Do you have experience delivering exceptional events and are ready to take the next step in your career?

Great Ormond Street Hospital Charity is hiring for two Event Managers to join our Special Events team. One position is permanent and the other is a 6 month FTC. 
 

This is an exciting opportunity for someone who thrives in a fast-paced environment and wants to play a key role in creating high-profile, memorable events that make a real difference. From concept to delivery, you’ll help bring inspiring experiences to life while developing your skills within one of the UK’s leading charity events teams.

Salary

The salary for this position is £42,131 per annum and we operate a hybrid working policy of a minimum of 2 days per week in the office. 

In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector.  To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate.

Key Responsibilities

As an Events Manager, you will lead the planning and seamless delivery of a portfolio of high-profile Special Events throughout the year, ensuring every event aligns with and supports GOSH Charity’s fundraising strategy.

You’ll play a central role in building strong relationships with the committees that support our events, working collaboratively to deliver exceptional experiences, maximise fundraising opportunities, and inspire long-term supporter engagement. This is an exciting opportunity to make a meaningful impact while delivering memorable events for one of the UK’s most recognised charities.
 

This is a hugely varied role where you will be involved with:
 

• Full management of event logistics.
• Ensure all events and other associated work undertaken are delivered to the highest standard.
• Work with and managing high level supporters and committees to develop events income.
• Day to day management of project team members who are working on the same event.
• Support and attend the portfolio of events and committee meetings (regularly requiring out-of-hours work.)
• Contribute to the Special Events team business planning processes on a regular basis. 

Skills, Knowledge and Expertise

• Good working knowledge of events production, venues, potential suppliers etc. 
• Proven track record of managing and delivering high level events.
• Evidence of working with external fundraising committees/HNWI to deliver successful events.
• Prior experience of budget management, including forecasting and planning.
• Exceptional communication skills both written and verbal. 
• Excellent problem-solving skills with a proactive approach and mind-set.
• Brilliant time management and task prioritisation skills.
• Highly resilient with the ability to manage changing priorities. 

About the team 

The Special Events team manages a comprehensive and diverse programme of 20-30 high-end events per year to raise funds, raise awareness and support the work of the hospital. The team produce many of the charity flagship events, such as black-tie gala dinners at the Natural History Museum and our annual Christmas Carol Concert, with the events raising between £100,000 to £1.5 million. In addition, the Special Events team works on a range of enrichment events for the patients at Great Ormond Street Hospital, like the annual winter party, The Snow Ball. The team holds relationships with a large external supporter base of high-value senior volunteers and committees who are pivotal to the success of the events. The team also act as an event agency for the rest of the charity, working with colleagues to deliver their event needs such as drinks receptions and stewardship events.

Purpose of job

To lead and develop BucksVision’s approach to volunteer involvement across Buckinghamshire and Milton Keynes, ensuring volunteers are recruited, trained, supported and retained to help deliver high-quality services for people with sight loss.

The Volunteer Manager provides guidance and support to staff, volunteers and local groups, helping BucksVision maintain a safe, confident and sustainable volunteer base.

Impact

BucksVision relies on over 280 volunteers to support people with sight loss across Buckinghamshire and Milton Keynes. Volunteers are central to the charity’s ability to maintain existing services, respond to local need and develop new opportunities.

The Volunteer Manager plays a key role in ensuring BucksVision has a safe, effective and sustainable volunteer base. This includes improving recruitment, supporting retention, strengthening volunteer practice and helping staff and volunteer leaders to manage volunteer involvement confidently and consistently.

Decision making responsibility

The Volunteer Manager is the organisational lead for volunteer involvement and is expected to make day-to-day decisions relating to volunteer recruitment, onboarding, training, support, retention and safe practice.

The postholder will use professional judgement to resolve volunteer-related issues, advise colleagues, identify risks and escalate safeguarding, performance or conduct concerns where appropriate.

Main accountabilities

To work in partnership with the Chief Executive and Operations Manager to lead and develop volunteer involvement across BucksVision, ensuring recruitment, onboarding, training, support, retention are delivered in line with BucksVision’s strategic outcomes.

This includes:

• Leading the recruitment, selection and onboarding of volunteers across BucksVision, ensuring applicants are matched to suitable roles and have a positive, accessible and inclusive experience.
• Strengthening volunteer retention by helping to create a positive volunteer experience through clear communication, recognition, feedback and practical problem-solving.
• Line managing three members of staff working with volunteers.
• Providing guidance to staff, social club volunteers, divisional volunteers and volunteer leaders on volunteer involvement, role boundaries, expectations, good practice and safe working.
• Designing, delivering and coordinating training for staff and volunteers, including induction, safeguarding, health and safety, sighted guiding, role boundaries and volunteer management good practice.
• Helping to resolve issues relating to volunteer involvement, including conduct, accessibility, safeguarding, expectations and role boundaries, escalating concerns where appropriate.

We are excited to be supporting St. Lukes Hospice (Basildon & District), to find a part time Supporter CRM & Data Manager.

This is a hybrid role based at the peaceful countryside Thurrock Hospice site in Essex, with 22.5 hours (3 days) per week, working pattern can be discussed. (£18,034.28 - 23,393.39 depending on experience)

The Charity
A passionate and collaborative hospice, dedicated to working in partnership with the community and committed to providing high quality, safe and supportive specialist palliative care services.

You would be joining an inclusive and supportive team with access to employee benefits that include:

• They offer 30 days holiday plus bank holidays.
• Various discount cards and subsidised meals to helping give you access to healthy food options.
• A pension scheme with Scottish Widows.
• Organised social events every quarter and special events.
• Free parking.

The Role
Development, management and review of processes and procedures for all fundraising income and data across on and offline platforms.

Management and development of the Hospices supporter CRM (Donorflex), leading the relationship with the CRM provider and other data management suppliers.

Development and implementation of appropriate CRM training and reference materials for the Hospices CRM users.

Management of the fundraising and marketing data selection function.

Management of the teams reporting and insight function, ensuring provision of necessary reports, insights and learning to support future income.

Work with key colleagues across the organisation to support the wider Hospices Data Strategy and development of our data architecture.

Line management, development and provision of professional support and guidance to our Supporter Data Officers and volunteers.

The Candidate
Experience of CRM database management with excellent knowledge of CRM databases.

Experience of managing income and data processes and reconciliation.

Experience of working with data for marketing purposes, including compliant handling of communication preferences and building marketing data selections.

Experience of undertaking data analysis and presenting in appropriate formats to inform business decisions.

Demonstrable knowledge and understanding of data protection legislation and industry-specific regulation and experience of ensuring compliance within processes and working practices.

IMPORTANT NOTE

Please note applications are being reviewed at the end of May. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.