Knowledge and policy manager jobs
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About Hospitality Action
Hospitality Action is the hospitality industry’s benevolent charity, supporting industry workers who have fallen upon hard times. Hospitality employees are a vibrant and diverse group that work tirelessly behind the scenes to facilitate many of our best memories, meals out with friends, parties, weddings and family gatherings. But the industry can be demanding, with long hours, high pressure environments and physically demanding work. In recent years we have seen an unprecedented increase in demand for our support, as hospitality businesses and employees struggle to cope with the ongoing cost of living crisis, and this demand shows no signs of slowing down.
Role Summary
The Grants & Advisory Caseworker will join a small, passionate team, dedicated to supporting individuals and families in financial need. You will process and assess grant applications, analyse financial and personal circumstances and make grant awards under your own delegated authority level, occasionally escalating to management and Trustees, where appropriate. Your empathetic approach and signposting expertise will empower applicants to access advice and guidance from internal and external resources, and ensure our support has a lasting impact on their situation.
Key Responsibilities
· Process a range of applications for assistance to help low-income families with grants towards essential needs. Analyse information against criteria, interpret financial information, liaise with other outside agencies and reach awards and recommendations on financial assistance.
· Monitor and respond to requests for assistance via telephone, email and post.
· Ensure all communications are personalised, reflective and demonstrate empathy and an understanding of individual circumstances.
· Maintain detailed and accurate case and financial records, logging data received, and actions taken in line with current policies and procedures.
· Draw on all available resources to offer support to beneficiaries, advise beneficiaries on possible benefit entitlements and signpost to other sources of support, where appropriate.
· Maintain confidentiality in all areas of the role in line with procedures and Data Protection legislation.
· Share in team related tasks including daily case prioritisation, first line assessment (triage), emergency applications and payments.
· Work with colleagues to foster a co-operative, flexible and team-focused environment.
· Any other duties that may be reasonably required from time to time.
Person Specification
Essential
- Previous casework experience in the charity or public sector
- Ability to manage a complex workload and adapt to changing priorities
- An organised methodical approach to work and time management
- Excellent written communication skills
- Caring and compassionate, with good listening skills
Desirable
- Experience in a Caseworker/Grants Officer role in a grant-making charity
- Up to date, working knowledge of State and local authority benefits
- Experience in day-to-day use of a CRM, or other client database
Job offers with HA include:
- Generous holiday allowance (standard 25 days + BHs), additional discretionary leave at between Christmas and New Year
- Stakeholder Pension scheme (with 10% employer contribution of gross salary)
- Auto enrolment onto HA’s bespoke employee assistance/wellness scheme (for access to mental health support, rewards and benefits - including retailer discounts)
- Death in-Service, Long-Term Illness or Disability scheme (life assurance of 4 times salary)
- Interest free Travel Loan scheme
- Expenses to cover standard eyesight/vision test
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Background to the role
Job description
Job Purpose
- Carry out home repairs and maintenance work for older people and/or their carers across East London.
- Support AUKEL Home & Settle service in providing support to aid hospital discharge.
- Carry out home security checks and advise and fit crime safety devices/adaptations.
- Deliver person centred service to diverse communities across East London.
Key Tasks
- Fitting installations to instructions from Social Workers / Occupational Therapists e.g.,
- key safes
- fitting grab rails
- banister rails
- raised toilet seats
- telephone extensions
- fixing commodes to the floor
- fixing down loose floor covering
- Installation of security devices and smoke alarms.
- Relocation of furniture – set-up of micro-environments to aid hospital discharge.
- Draft proofing
- Delivery of equipment as required e.g. emergency heaters, walking frames etc.
- Carry out home safety checks advising on crime safety devices and adaptations and fitting as required.
- Taking care of cleaning of tools and equipment and checking they are in good working order meeting health & safety requirements.
- Ensure that the service user’s home is left clean and tidy on completion of the work and be responsible for the safe and proper removal of waste and debris.
- Taking responsibility, whilst using, AUKEL vehicle(s) ensuring that are in a roadworthy condition and reporting any concerns to Line Manager.
- Carpentry, minor plumbing, minor electrical work
- Working closely and supporting AUKEL volunteers.
Administration
- Keeping detailed records of jobs completed e.g., time taken, materials used, cost.
- Keep accurate records of customer donations.
Quality
- Provide services in accordance with Health & Safety Legislation.
- Supporting the maintenance of Foundations Quality Mark by providing excellent services and customer support
Liaison
- Home & Settle Hospital Discharge Services
- Home & Care Services
- Bart’s Health NHS Trust Royal London, Newham & Whipps Cross Hospitals
- Homerton University Hospital
- Adult Social Care
- Wider AUKEL services
General
- Meet regularly with line manager for support, supervision and appraisal.
- To attend team and staff meetings, (and other meetings) as required.
- To undertake any training required to be completed to fulfil the role e.g., Trusted Assessor training;
- To undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of AUKEL.
- Carry out the duties of the post in accordance with Age UK’s East London’s policies and procedures including Equal Opportunities, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults.
Functional Links
- The role is supervised and supported by the Senior Handyperson
- Hospital Discharge Project Co-Ordinators: Royal London Hospital, Homerton Hospital and Whipps Cross Hospital.
- Wider AUKEL services
- Facilities Manager.
Person Specification
Research shows that while middle class white men tend to apply for job when they meet around 60% of the criteria, women, people from the global majority, and people from other marginalised groups that encounter systematic discrimination tend to apply only when they meet all criteria. So, if you think you have what it takes, but don’t meet every single aspect of the job description, please still apply!
Essential/Desirable
Experience
Essential
- Experience of working in a diverse community
- Experience of working in a domestic environment
- Demonstrable experience of working as a handyperson
Knowledge & Understanding
Essential
- Understanding of confidentiality policy and practice
- An awareness of and sensitivity to the needs of older people
- Awareness of health and safety issues, risk assessment, COSHH, RIDDOR etc.
- Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner.
- Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their carers.
- Understanding of Equity, Diversity and Inclusion, including the impact of discrimination and disadvantage on our clients, as well as a commitment to investing in increasing your own awareness of EDI issues so you can contribute to making our organisation as equitable and inclusive as possible
Desirable
- Trusted Assessor Trained
Skills/Attributes
Essential
- Excellent interpersonal skills
- Excellent verbal and written communication
- Good planning and organisational skills
- Ability to work independently and as part of a team
- Ability to prioritise and manage time and resources in a competent manner
- Ability to drive with a clean licence (electric vehicle available for day time use for candidates over the age of 30 years), Under 30 years car allowance will be paid.
- Can demonstrate AUKEL values (accountable, kind, flexible, inclusive, collaborative) in the way the service is delivered.
- Commitment to learning and development and reflective practice.
Desirable
- Ability to speak a community language
Additional Requirements
- This post is subject to the relevant check through the Disclosure & Barring Service (DBS)
- Ability to travel throughout AUKEL areas of benefit
- Flexibility in working hours to meet organisational needs.
Additional Information
- This job description is not intended to be exhaustive, but rather to clearly define the fundamental purpose, responsibilities and deliverables for the role.
- In addition to the contents of this role description, employees are expected to undertake any and all other reasonable and related tasks allocated by line management.
Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country. Our retail stores play a vital part in helping us achieve our mission by bringing in significant revenue generation, building awareness and engaging local communities.
Join our team and be part of a dynamic retail environment where your can-do attitude makes a real difference. We're looking for courageous individuals who take initiative, considerate team players who put customers first and trustworthy colleagues who take pride in what they do. If you thrive in a collaborative workplace and enjoy helping people, we'd love to hear from you.
As a Sunday Assistant, you will enjoy the freedom and responsibility of running the store on your own, taking charge of daily operations, including serving customers, managing stock and ensuring the store looks its best. If you are independent, reliable and love the challenge of lone working then this is a great opportunity for you.
You will be responsible for:
-
Running the store and ensuring that daily operations run efficiently.
-
Maximise sales by maintaining high standards of display and layout, ensuring proper stock rotation, and securing realistic pricing on donated items.
-
Ensuring donated goods are processed according to set standards and timeframes, and that pricing is in line with charity guidelines.
-
Maximising Gift Aid income and oversee the proper display and administration of bought-in goods, ensuring minimal stock loss.
-
Customer engagement and leading by coaching volunteers and staff to have great conversations with every customer on" Rounding up" their purchase, making an "add donation" for our charity and signing up for our loyalty scheme.
-
Engaging with the community to drive repeat custom, stock donation, volunteer recruitment and community involvement.
-
Managing volunteers and ensuring all staff and volunteers are following Marie Curie procedures and guidelines.
-
Taking responsibility for the overall management and operation of the store.
The client requests no contact from agencies or media sales.
The River Great Ouse Valley Wetland Arc Project
The Parks Trust has been awarded £213,000 from the National Lottery Heritage Fund to create a landscape-scale masterplan for the River Great Ouse Valley Wetland Arc. This wonderful landscape spans 355 hectares (approximately 500 football pitches) along the River Great Ouse in the north of Milton Keynes. The Wetland Arc project will help The Parks Trust to plan for a future of nature recovery along the river valley and encourage community participation in and activation of the landscape.
The Wetland Arc project is made possible with The National Lottery Heritage Fund. Thanks to National Lottery Players, we have been able to secure funding for a Project Officer to deliver project events and activities.
Key Objective
- Develop, facilitate, and manage activities to achieve the intended outputs and outcomes of the Wetland Arc project.
Further Details
- Please divert via the link to proceed to apply in which further details about the organisation and role will be displayed.
- Job description and Overview of the Wetland Arc Project is attached.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the opportunity
We are now recruiting for a Programme Coordinator for our schools in London.
- The London Programme Coordinator oversees a caseload of up to seven partner schools. They manage the logistics and organisation of each school’s tutoring programme, working closely with the schools and pupils and managing the pool of volunteer tutors. They attend the weekly tutoring sessions at each school, as well as overseeing the quality of face to face and online tutoring, always working to deliver a great impact.
- The London Programme Coordinator supports the recruitment of volunteer tutors, manages the tutor sign up process, develops relationships with schools including their Senior Leadership Team and subject teachers, collects data for monitoring and evaluation purposes, and works with other internal teams on business development opportunities.
Deadline: Friday, 19th September 2025 at 9am
Interviews: On a rolling basis, or w/c 22nd September 2025
Start date: Ideally Monday 20th October 2025
Contract and hours: Fixed term contract until 31st July 2026. Full time. We offer flexible hours with 9:30-4 as core hours. A full working week is 37.5 hours.
Duties and responsibilities
- Responsible for the delivery of Action Tutoring’s tutoring programmes in partner schools, whether online or face to face. This includes working closely to manage all key stakeholders: schools, pupils and volunteer tutors; regularly attending weekly tutoring sessions; leading on reviewing and improving programme delivery, using data to reliably assess programme performance.
- Responsible for overseeing the quality of tutoring, engaging in quality assurance processes, and providing feedback to volunteer tutors to ensure effective and impactful delivery. Provide regular check-ins with tutors to ensure ample support and guidance is given to provide targeted tuition to pupils.
- Develop and strengthen relationships with key stakeholders in partner schools, including members of the Senior Leadership Team and subject teachers. Maintain clear and timely communication with relevant school staff, offering regular check-ins with key school stakeholders, and contribute to impact reporting to schools. Supporting the Programme Manager with strategies to retain and sustain school partnerships.
- Update and accurately maintain Action Tutoring’s database, including collecting timely data for monitoring and evaluation purposes, such as attendance records, baseline and interim assessments and pupil surveys. Reporting regularly on key performance indicators to key stakeholders and using them to enhance programme delivery. Work with the Programme Manager on business development, approaching new schools that might be interested in working with Action Tutoring.
- Proactively report to the Programme Manager on the details of Action Tutoring’s operations in their partner schools.
Person specification
Qualification criteria:
- The right to work in the UK.
We are looking for some of the following attributes, though you might be more experienced in some areas than others:
Being the sole representative for a partner school, you will need to use your ability to work independently and with initiative, often organising your own time to meet deadlines. You’ll also need to have a strong aptitude for developing relationships with a range of stakeholders ensuring you uphold high standards of communication and adapt your style for different audiences. The nature of this role will also require you to demonstrate adaptability, resilience and the ability to cope with some uncertainty.
This position would suit you if you’re looking to develop your experience in the education or charity sectors. Existing experience of working with young people and/or project management in a charity or education setting would be an asset. As a charity that values and celebrates people's diversity and champions opportunities for all young people, we are keen to receive applications from people who have experienced disadvantage and from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation. The role would be best suited if you are committed to equality, diversity and inclusion, as well as, committed to promoting and safeguarding the welfare of children.
You will be likely be more successful in this role if you have:
- Experience of working with young people and/or project management.
- Evidence of an interest in education and/or the third sector
Award-winning national education charity working towards a world in which no child’s life chances are limited by their socio-economic background.

Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Mind in Enfield and Barnet is a fast-growing charity in North London providing much needed therapy, wellbeing support and advocacy services to people with mental health problems.
An exciting opportunity has arisen for 2 experienced Crisis Outreach Workers to support Mind in Enfield and Barnet's Family Hubs Service.This role is to support individuals during the perinatal period (expecting and up to 2 years after birth) presenting at the Family Hubs experiencing mental health crisis and problems gain immediate support
The purpose of the Outreach Worker is to work with adults during the perinatal period (pre birth up to 2 years after birth), including both parents and carers. You will work as part of MiEB perinatal family hub team to identify those at risk of crisis and ensure referral pathways are in place to facilitate rapid engagement
The successful candidates should have a minimum 2 years experience of working with people with mild, moderate and severe mental health issues. Experience of utilising de-escalation techniques, and supporting clients presenting in emotional distress
Please see the attached job descrition which includes all duties and skills required.
This is a part-time position, 22 hours per week covering the service between 9-5 Monday to Friday. There may be a need for crossover hours up until 6pm to facilitate joint working with our crisis café
The role is based at the Family Hubs within Craig Park and Ponders End in Enfield. You will also be based at the Enfield Mind office at 275 Fore Street, N9 0PD.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Contract type
Permanent
Location
Whittington
Hours
Full time (37.5 hours per week)
Annual salary
B1 £25,263.19 to £26,651.49
Review date
07/09/2025
The Governance Assurance Administrator role supports St Giles Hospice Group and non-clinical governance with vital administrative tasks. The role is pivotal in ensuring and maintaining high standards of operational governance.
You will provide administrative and coordination support for the governance processes to ensure the effectiveness of the operational governance framework.
You will be responsible for a wide range of end-to-end administrative tasks, coordinating and facilitating meetings, and associated reporting related to operational governance and assurance activities, ensuring compliance with policies, procedures and regulations.
Qualifications
Desirable
·Educated to A-Level grade C or above, or equivalent qualification
Knowledge and experience
Essential
·Experience of working with and providing high level administrative support to Senior and Executive management
·Experience of diary management for multiple colleagues/senior management team
·Experience in assisting with projects, tracking progress, and supporting cross-functional teams
·Excellent working knowledge of good governance practices in an organisation
·Familiarity with yearly committee meeting yearly cycle, meeting organisation, and robust minute taking
·Experience of producing complex information in a straightforward and easy to understand format e.g. governance committee documentation/supplementary papers, policies, reports and presentations
·Proficiency in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint) and other relevant office software
·Experience of working with staff at all levels of seniority
Desirable
·Understanding of the requirements for managing and protecting information and the ability to maintain the confidentiality and security of data at all times
·Experience in ensuring compliance with the legal and regulatory frameworks applicable to an organisation, such as the Health and Safety Executive, the Care Quality Commission etc.
·A good understanding of the health and social care environment and the roles and responsibilities within it
·Experience/knowledge of risk management
Values
·Exhibits our hospice values and behaviours
Skills
Essential
·Excellent written and verbal communication, with the ability to interact with senior leaders and external stakeholders professionally
·Ability to manage multiple priorities, meet deadlines, and maintain accuracy under pressure
·A meticulous approach to handling tasks and managing complex diaries and documents
·Experience in handling sensitive information with the highest level of confidentiality and professionalism
·Ability to prioritise schedules, highlight potential clashes or concerns, and forward plan meetings and documentation for SLT
·Ability to work on own initiative, working under minimum supervision and at pace
·Ability to make decisions on difficult and contentious issues where they may be several courses of action, knowing when to escalate
·Ability to inspire confidence of colleagues, particularly senior management
·Effective organiser, planning ahead to meet deadlines for report production and meetings
·Attention to detail and accuracy
·Problem-solving and analytical skills
Personal Attributes
·Empathetic
·Emotionally intelligent
·Team player
·Able to work under pressure
·Collaborative
·Professional and courteous manner
·Ambassador for St Giles Hospice
Other requirements
·Valid driving licence
·Eligibility to work in the UK
·Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests
Just so you know:
This post is subject to a Disclose and Barring Service (DBS) check.
We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date.
If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.
As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.
Whether you’re living with a terminal illness, or your loved one is nearing the end of their life, we’re here for you at every stage.



The client requests no contact from agencies or media sales.
Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. UCL students have the potential to do anything, and the Union plays an essential role in helping them to achieve things they may have never thought possible. As a charity we employ over 130 career staff and over 250 part-time student staff, and deliver a wide range of services and representative functions for students. We work in partnership with UCL towards a fantastic experience for all of our 48,000 students and to ensure that university life enables them to develop the skills, experience and confidence to become the leaders of the future.
Our vision is of an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.
It's an exciting time to join our growing organisation as we lead the delivery of UCL’s ground-breaking Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.
We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work.
This is a permanent, part-time (21.9hr per week, 0.6FTE) role. The role is based at Bloomsbury campus with flexibility to work from home on a 40/60 basis (40% working from the office).
We are looking for a Governance & Administration Coordinator to provide servicing and support for our governance meetings. This will involve ensuring meetings and committees are governed to exemplary standards, and to ensure we comply with relevant legislation and other regulatory requirements. You will join the Governance & Compliance team which oversees our governance arrangements, as well as our complaint, disciplinary and safeguarding procedures.
Do you have experience in supporting committees and internal meetings on matters related to governance, organisational planning and oversight? Do you have experience in coordinating agendas, papers and minute-taking for formal meetings with a varied portfolio of meetings, working with different chairs and stakeholders? If the answer is yes, then we want to hear from you.
An outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.



The client requests no contact from agencies or media sales.
Location: St Elizabeth’s Centre, Much Hadham
Full-Time | Permanent
Salary: £35,432 - £39,605 per annum
About St Elizabeth’s Centre
Nestled in 60 acres of peaceful countryside, St Elizabeth’s is a national charity that has supported children, young people, and adults with complex medical and learning needs for over 120 years. We provide a specialist School, College, residential care, supported living and on-site health services.
Our mission is to help every person we support Live Life to the Full, and our values — aspirational, collaborative, joyful, and compassionate — are at the heart of everything we do.
About the Role
Reporting directly to the Chief Executive Officer, the Quality Assurance Manager will play a vital role in maintaining and improving the quality and safety of care delivered across our residential School and College services.
You will lead on quality improvement, embed compliance and regulatory standards (CQC/Ofsted), and act as a key driver in safeguarding best practices. Using structured audits, inspections, and feedback cycles, you will work closely with teams to ensure excellence in care, safety, and person-centred planning.
This role will also act as the Designated Safeguarding Lead for the services and take a leadership role in promoting learning from incidents and continuous service improvement.
Key Responsibilities
- Lead internal audits across all service areas, reporting findings and driving actions
- Monitor, evaluate and improve compliance with regulatory frameworks
- Champion safeguarding and act as a Designated Safeguarding Lead
- Audit the quality of documentation, DATIX, care planning, MCA/LPS and assessments
- Collaborate with managers to ensure inspection readiness and service development
- Support with rota effectiveness, staffing levels, and risk management oversight
- Lead on quality initiatives across both adult and children’s services
- Contribute to training, policy development and organisational improvement
About You
This role is ideal for a dedicated and experienced professional in adult and/or children’s social care, with a passion for quality and continuous improvement.
Essential:
- Relevant care experience and knowledge of both adult and/or children’s services
- Strong auditing and compliance knowledge (CQC/Ofsted)
- Leadership and team management experience
- Excellent communication and report writing skills
- Strong IT and organisational skills
- Commitment to safeguarding, diversity, and person-centred care
Desirable:
- Level 5 Diploma in Leadership for Health & Social Care (or willingness to work towards)
- Experience delivering staff training and managing change
Why work for St Elizabeth’s?
You’ll join a supportive, inclusive environment where your work is valued, and your wellbeing is prioritised. We offer:
- Supportive hours:
- Monday - Friday: 9:00am – 5:00pm
- Comprehensive training and development opportunities
- Recommend a Friend bonus of up to £500 (T&Cs apply)
- Free on-site parking and discounted meals in our on-site canteen
- Paid enhanced DBS.
- Beautiful countryside location
- Access to Blue Light Card and other discounts across high street brands.
How to Apply
Please apply via our website by completing an application form and uploading your CV.
Applications will be reviewed on a rolling basis — we recommend applying early, as we may close the advert once enough strong applications are received.
Please note: We are not located on a public transport route, so having access to transport is helpful.
Final salary offer is dependent on experience, qualifications, and the role level.
Inclusion & Safeguarding
At St Elizabeth’s, we embrace diversity and are committed to fostering an inclusive workplace. We are proud to be a Disability Confident Employer and recognised as an Investor in People.
We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All offers are subject to satisfactory references and an enhanced DBS check. Some roles may involve regulated activity, and applying while barred is a criminal offence.
Be part of something bigger at St Elizabeth’s.
#INDMGR
REF-223 801
Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country. Our retail stores play a vital part in helping us achieve our mission by bringing in significant revenue generation, building awareness and engaging local communities.
Join our team and be part of a dynamic retail environment where your can-do attitude makes a real difference. We're looking for courageous individuals who take initiative, considerate team players who put customers first and trustworthy colleagues who take pride in what they do. If you thrive in a collaborative workplace and enjoy helping people, we'd love to hear from you.
As a Sunday Assistant, you will enjoy the freedom and responsibility of running the store on your own, taking charge of daily operations, including serving customers, managing stock and ensuring the store looks its best. If you are independent, reliable and love the challenge of lone working then this is a great opportunity for you.
You will be responsible for:
-
Running the store and ensuring that daily operations run efficiently.
-
Maximise sales by maintaining high standards of display and layout, ensuring proper stock rotation, and securing realistic pricing on donated items.
-
Ensuring donated goods are processed according to set standards and timeframes, and that pricing is in line with charity guidelines.
-
Maximising Gift Aid income and oversee the proper display and administration of bought-in goods, ensuring minimal stock loss.
-
Customer engagement and leading by coaching volunteers and staff to have great conversations with every customer on" Rounding up" their purchase, making an "add donation" for our charity and signing up for our loyalty scheme.
-
Engaging with the community to drive repeat custom, stock donation, volunteer recruitment and community involvement.
-
Managing volunteers and ensuring all staff and volunteers are following Marie Curie procedures and guidelines.
-
Taking responsibility for the overall management and operation of the store.
The client requests no contact from agencies or media sales.
We’re looking for a proactive and well-organised individual to support the core operations of our dynamic charity. Working closely with the Creekside Manager and wider team - including staff, volunteers and trustees - you’ll ensure our administrative, financial, and project work runs smoothly and efficiently.
This varied role offers the chance to get involved in exciting and nuanced tasks and projects, where your attention to detail, problem-solving skills and clear communication will really shine. As the first point of contact for internal and external stakeholders, you’ll play a key role in keeping everything connected and on track.
You’ll be pivotal to the sustainable growth of Creekside, with opportunities to contribute across all areas of our work - from nature conservation and lifelong learning to community engagement. If you’re passionate about urban wildlife and want to help others connect with it, we’d love to hear from you!
This is a part time role (15-18 hours per week) and flexible working arrangements will be considered and discussed at interview. There may be some evening and weekend commitments for which TOIL is given.
Full Time Salary: £28,500 per annum, pro rata. Other benefits include 22 days annual leave in addition to bank holidays and a Christmas closure period, and 3% employer pension contribution.
Inspiring people to connect with the wonder of urban wildlife.


Role: Digital Systems Technician
Hours: 37 hours per week
Contract: Permanent
Salary: £31,049 - £33,298 per annum
Closing date: 24/09/2025
Interview: 02/10/2025
Wigan & Leigh Hospice is a wonderful place to work. Our staff are our greatest asset providing the very highest standard of care. All our teams are all part of the Hospice team: working together to make the Hospice the best it can be. We have achieved Outstanding in the last CQC inspection. Our values: Compassion, Accessibility, Respect, Excellence, are at the heart of everything we do.
We are proud to offer a wide range of benefits, including:
· A warm and welcoming working environment,
· 35 days annual leave inclusive of bank holidays, increasing with length of service,
· Salary sacrifice pension scheme,
· Free car parking,
· Subsidised lunches,
· Cycle to Work Scheme,
· Shopping, leisure and holiday discounts,
· On demand GP,
· Westfield Health - Health Cash Plan,
· Life Assurance,
· A range of Wellbeing initiatives.
The available role
As a Digital Systems Technician you will play a key role providing essential support across the organisation’s digital systems and IT infrastructure. You will resolve complex technical issues, maintain hardware and software, and assist with system upgrades and digital transformation projects. Working closely with colleagues, you will ensure a secure, stable, and efficient IT environment, supporting staff and volunteers to confidently use digital tools, while helping the organisation maximise technology benefits and maintain compliance with data protection and cybersecurity policies.
The successful candidate will have:
· A Computer Science degree or equivalent qualification, or substantial practical experience in IT support and systems administration.
· Proven experience supporting digital systems, IT infrastructure, hardware, software, and peripherals in a multidisciplinary environment.
· Strong problem-solving skills with the ability to diagnose and resolve complex technical issues swiftly under time constraints.
· Experience working in a Windows environment and with software such as Microsoft Office 365, Outlook, and Sophos (security and VPN).
· Working knowledge of IT Asset Management (ITAM) processes and lifecycle management.
· Experience supporting digital transformation projects.
· Understanding of Information Governance, confidentiality, and Data Protection standards, combined with practical knowledge of cyber security frameworks.
Familiarity with SQL environments and ETL workflow tools such as SQL Server Integration Services (SSIS) is desirable, along with experience of working with a healthcare or charity sector organisation.
The role is available 37 hours per week, Monday – Friday, 8.30am – 4.30pm (Friday 4pm finish), on a salary of £31,049 - £33,298 per annum. You may need to work the occasional late night or weekend when there is a specific business need or in some instances to deal with an emergency. Part time applicants my be considered.
How to apply
Applicants should submit an up-to-date CV with a supporting statement setting out how you meet the criteria for the role set out in the Person Specification in the Recruitment Pack and send to HR department.
The deadline for applications is Wednesday 24 September 2025. Interviews will be held at Wigan and Leigh Hospice on Thursday 02 October 2025.
If you have not heard from us within two weeks after the closing date, this will mean you have been unsuccessful this time.
Please note this role is not eligible for sponsorship under the Skilled Worker route of the Points Based System. Candidates will need to be able to demonstrate their right to work in the UK in order to be eligible to take up the post.
Successful appointments will be subject to a Disclosure and Barring Services Check (DBS) check.
About us
Wigan and Leigh Hospice is a well-established charity which has been operating since 1983. We provide a wide range of palliative care services to people with advancing life-limiting illnesses of any diagnosis and to those people important to them. The support we offer is tailored to meet individuals’ physical, social, spiritual and emotional needs.
We are committed to protect the privacy and security of your personal information. To see how we do this please visit our website and read our “Role Applicants Data Protection Compliance Statement (Privacy Notice)”.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Early Literacy Interventionist (North London)
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£16 per hour
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Working across two schools - 20 hours per week, over 5 days per week, so 4 hours per day
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Contract to July 2026 (with the possibility of extension, funding permitting)
Are you looking for a new challenge? Are you keen to work with children to support and develop their phonics and reading skills?
38% of children from disadvantaged backgrounds leave primary school in England each year unable to read to the expected standard. Chapter One is a fast-growing charity, with a vision of a world in which all children have the literacy skills they need to thrive. We work to ensure that all children have 1:1 reading support at the time they need it most.
Our Early Literacy Intervention (ELI) programme (based on a model that serves 20,000 children successfully in the USA) provides daily, 1:1, 7 minute phonics sessions for children who are behind in phonics. Using a bespoke technology tool, a trained Early Literacy Interventionist works individually with target children.
This ELI role, reporting to the Schools Development Manager, is a great opportunity for someone who wants to develop and grow their knowledge of phonics and/or their teaching skill set. It is ideal for someone with previous school experience who is looking for a new and exciting challenge.
You will conduct initial baseline assessments and then deliver differentiated, 1:1, targeted, 7 minute phonics sessions to pupils using a systematic, synthetic approach. Although you are employed by Chapter One, you will work closely with the school team to understand the progression of the school’s phonics teaching; establish tailored plans for each child and feedback on pupil progress. Using your knowledge and insight, you will also collaborate with colleagues at Chapter One to further improve the ELI model, the online tool and programme delivery.
Please read the full job description for details of the responsibilities of the role, and our employee recruitment pack to learn more about Chapter One.
This is a part-time role, based across two primary schools in North London. One school is Millbrook Park CE Primary School, NW7 1JF and the other is The Devonshire Hill Nursery and Primary School, N17 8LB. Our preference is for a candidate who will work across both schools, travelling between them in the middle of the day. However, if you are only interested in working 10 hours per week in one school then please state this in your application.
Closing date for applications: Sunday 21st September at 9pm
Interview date: Thursday 25th September
Chapter One is committed to safeguarding children and young people. All post holders are subject to a satisfactory enhanced Disclosure and Barring Service disclosure. Copies of our Safeguarding Policy and Safer Recruitment Policy are available on request.
As a charity that values and celebrates people's diversity and champions opportunities for all young people, we are keen to receive applications from people who have experienced disadvantage and from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation. We believe that a diverse organisation is one that is more innovative, more creative and gets better results.
Please apply by sending a CV and covering letter (of no more than one page) outlining why you’re the right person for this role and how you meet the Required skills & experience section of the job description.
At Chapter One, we want to create a world where all children have the literacy skills needed to thrive.
The client requests no contact from agencies or media sales.
About the role
As our Legacy and In Memory Fundraising Officer, you will play a key role in delivering inspiring campaigns and stewarding supporters who give in memory or through legacies.
Key Responsibilities
Plan, manage, and deliver engaging legacy and in memory fundraising campaigns across multiple channels.
Oversee campaign delivery, from data management and scheduling to stakeholder coordination and performance analysis.
Develop tailored supporter communications, personalised journeys, and inspiring stewardship activities.
Write compelling copy and gather supporter stories to bring campaigns to life.
Monitor, evaluate, and report on campaign performance, using data and insights to drive continuous improvement.
Collaborate with colleagues across fundraising, communications, and programmes to align messaging and share impact.
Support budget tracking, invoice processing, and income forecasting.
About you
You will bring proven experience in planning and delivering fundraising or marketing campaigns across multiple channels, with a strong understanding of legacy fundraising, individual giving, in memory giving, or a closely related area. Confident in copywriting and editing, you’ll be able to tailor messaging to different audiences and inspire supporters through engaging communications.
Organised and proactive, you will thrive when managing multiple projects and deadlines, balancing attention to detail with the bigger picture. You’ll also be confident in analysing data to extract insights, identify trends, and make informed recommendations to improve campaign performance.
You will be proficient in Microsoft Office, particularly Excel and Word, and able to adapt your approach to ensure both excellent supporter experiences and the achievement of campaign KPIs. Experience with CRM systems (especially Microsoft Dynamics), international charities or humanitarian aid, managing print campaigns, or delivering stewardship events would be an advantage.
Personally, you will bring excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and build strong relationships. You will demonstrate commitment to MAP’s values of Solidarity, Integrity, Impact, and Dignity, and apply an awareness of diversity, equality, and inclusion to all areas of your work.
You will also be proactive in managing your workload, accountable for your tasks, and flexible to occasionally support out-of-hours commitments when required.
RECRUITMENT PROCESS
Interviews will take place on Microsoft Teams.
The client requests no contact from agencies or media sales.
Fundraising Lead
Salary: 47,000 to 57,000 dependent on experience
Location: York, London, or remote ( North of England base preferred)
About The Role:
Are you passionate about unlocking potential? Can you drive high impact funding for STEM Education and build partnerships that transform lives?
We are looking for a results-oriented and dedicated Fundraising Lead, who will be:
- Seeking out new high value funders who share a passion for ensuring young people, wherever they are, have the access, skills, and knowledge in STEM to thrive.
- Building their own new business pipeline, as well as developing and closing 5, 6 and 7 figure partnerships with major companies.
- Responsible for the entire new business process, from seeking out new potential partners via our networks, or through research, to developing compelling proposals and pitches and closing deals.
- A strong networker and relationship builder, driven by targets and results.
- Capable of working closely with the account management team and other internal stakeholders, and adept at keeping accurate records to enable effective handover and forecasting.
About You:
Candidates will demonstrate our values: Sustainable – Innovative – Proactive
STEM Learning is looking for a candidate with high value fundraising experience, particular in corporate fundraising. Some experience of major donor fundraising would be beneficial as we look to build a philanthropy programme.
Our ideal candidate will show:
- Demonstrable experience of winning 5 and 6 figure partnerships with major blue chip companies.
- A strong understanding of current CSR and sustainability trends and issues and how that relates to charity partnerships.
- A mentality that is target driven and will be able to evidence a track record of hitting and achieving fundraising targets.
- Even if you do not have experience working in education or with young people, you are able to demonstrate a passion for the power of STEM and education to impact young peoples’ lives.
About Us:
STEM Learning’s vision is 'improving lives through STEM education’ by empowering young people with the skills and knowledge to thrive through effective teaching and learning.
We are proud to be the largest UK resource for supporting STEM teaching and learning through the provision of continuous professional development courses, resources, STEM Ambassador volunteers, online communities, and a wealth of other enhancement and enrichment activities. We do this in partnership with a wide range of organisations and individuals.
This role will pay a key part in generating the funds that will continue to deliver our impact led programmes.
Our York office is situated on the beautiful campus of the University of York with easy travel links into and out of the city.
Our Benefits:
- 30 days holidays plus bank holidays
- Access to a fantastic pension scheme
- A comprehensive employee assistance programme.
- Access to a voluntary staff benefits scheme including cycle to work loan scheme; health cash back plans; free eye tests; discounted vouchers and much more
- Excellent learning and professional development opportunities to enhance career development for all staff, at all levels, and all stages of their career.
Next Steps:
To apply please submit your CV and a cover letter explaining what interested you in the role and why you think you are our ideal candidate.
Closing date:
There is no closing date for this appointment; applications will be reviewed on an ongoing basis so early applications are recommended. Please note the opening date of this position was 12/09/2025.
STEM Learning strives to be diverse and inclusive – a place where we can ALL be ourselves. We encourage applications from all backgrounds and communities, and are committed to employing teams with diverse abilities, skills, and experiences.
We foster a culture where every employee’s voice is respected and valued.
The client requests no contact from agencies or media sales.