Learning and development administrator jobs

JOB PURPOSE

The main purpose of this post is to provide comprehensive financial management for Bradford Hospitals Charity, ensuring accurate reporting, robust financial controls, and effective management of the Charity's financial position.

The Finance Manager will play a critical role in supporting the charity through its exciting transition to independence, establishing appropriate financial systems, controls, and procedures to ensure the charity can operate effectively as an independent organisation. This will include developing new financial governance structures and helping to shape the charity's financial strategy for the future.

The Finance Manager will lead on all aspects of the Charity's financial management, providing accurate and timely financial information to support decision-making by the Charity Director and Trustees. They will be responsible for ensuring compliance with relevant professional standards, Charity Commission requirements, and NHS guidelines.

The postholder will maintain a close working relationship with the Trust finance team to benefit from their expertise while ensuring the Charity's specific financial management needs are met during and after the transition to independence. The Finance Manager will be supported by the Deputy Director of Finance and the Chief Financial Officer, who will provide guidance on compliance with Charity Commission requirements, financial governance, and wider strategic financial management to ensure the role is well-connected within the broader financial structure.

Working collaboratively with fundraising and operational colleagues, the Finance Manager will help maximise the use of charitable funds to benefit patients and the Trust.

JOB DIMENSIONS

The post will have responsibility for the Charity's financial systems, including managing and monitoring all charitable income and expenditure, financial forecasting, producing monthly Financial and management accounts, annual accounts, and maintaining effective control systems.

A key aspect of this role is managing the Charity's portfolio of trust funds, which consists of various restricted, designated and unrestricted funds. The Finance Manager will be responsible for ensuring that all donations are correctly allocated to the appropriate funds, that expenditure from these funds complies with donors' wishes and charity law, and that fund balances are accurately tracked and reported.

The postholder will carry out their duties in line with departmental accounting policies, and with reference to Trust Standard Financial Instructions (SFIs) & Standing Orders (SOs), as well as charity-specific financial regulations and requirements.

The Finance Manager will provide expert financial advice to fund advisors, Charity staff, and the Charity Director, taking initiative to achieve agreed results and working independently on a day-to-day basis within clearly defined policies, protocols, procedures, and codes of conduct. While having significant autonomy in managing the charity's finances, the postholder will not work in isolation but as part of a supportive network that includes senior finance leadership within the Trust.

Please refer to the attached Job Description and Person Specification for more information about the role.

Are you looking for a role where you can shape and grow the work we do?

Then could you be UK100’s new Membership Projects Officer!

We are looking for a passionate and creative Membership Projects Officer to join our small but mighty team and support us with delivering the three streams of our membership programme: knowledge sharing, training and networking.

One day you may be helping to design our next online Countryside Climate Network meeting, or enhance our online knowledge sharing platform, whilst another you could be preparing for an in person event for local government politicians and officers delivered in partnership with one of our Business Supporter Network members or writing a newsletter. It’s a varied, exciting role, with plenty of opportunity for the right person to shape and grow in the role. 

If you have experience in event management and copy writing in the value-led sector, we want to hear from you!

What we offer

You will work flexibly from home most of the time, meeting your team twice a month at our office in London Waterloo. Benefits of working with us include being part of an amazing team of creative, dedicated and funny individuals, 25 days of annual leave per year + office closure between Christmas and New Year + an extra day off for your birthday + 2 extra days a year to travel sustainably to your holiday destination (Climate Perks). 

About us

UK100 is the only network of ambitious local authorities led by all political parties working together to tackle climate change. We help councils overcome challenges and turn innovation into solutions that work everywhere. We build the case for the powers needed to make change happen. From cities to villages, we help communities across the UK create thriving places powered by clean energy — with fresh air to breathe, warm homes to live in, and a healthy natural environment.

See full details in the attached job pack.

Fresh Futures is happy to announce a vacancy with an exciting opportunity to manage and grow a pipeline of existing and prospective corporate supporters, with an aim to shape meaningful collaborations that make a real difference.

Established over 50 years ago, Fresh Futures is a regional charity dedicated to supporting disadvantaged and vulnerable children, young people and their families. Our vision is for all children, young people and their families to have opportunities for a better life, now and in the future.

Hours of Work: This role is offered at 30 hours per week. However, we are open to discussing slightly reduced hours, flexible working patterns, or a job share arrangement for the right candidate(s). If you are interested in alternative working arrangements, please outline your ideal working pattern in your covering email when submitting your application

Contract: Permanent
Salary: £31,249.40 FTE (will be pro rata when hours confirmed)
Base: Brian Jackson House, Huddersfield, HD1 5JP

Closing Date: Sunday 27th July 2025 at 5:00pm

Interview Date: Thursday 31st July 2025

Purpose of the job

Why the job exists and overall responsibility

• Income generation through a diverse range of sources including but not limited to corporate and community fundraising and grants and trust applications
• Delivery of marketing and communications across the charity
• Line management of an officer with responsibility for fundraising and communication activities
• Budget management for projects and campaigns
• Internal and external event delivery
• Management and project delivery of discrete projects and fundraising campaigns
• Involvement in volunteering activities
• Contribute to delivery and development of the Fundraising and Engagement Strategy

Main Activities

Income Generation:

• Build multi-year corporate relationships that generate income and gifts in-kind by creating and maintaining an active pipeline
• Identify and cultivate opportunities for new partnerships and funding streams
• Manage a portfolio of partners and fundraisers, ensuring effective communication and stewardship
• Prepare and submit funding applications and reports in a timely manner
• Collaborate with internal teams to ensure project delivery and reporting
• Ensure the CRM system is updated regularly to reflect activities and report to KPIs set by the Head of Income and Engagement

Marketing and Communications:

• Contribute to the creation and delivery of key marketing materials across multiple channels and audiences
• Maintain accurate records of activity and performance, generating regular performance reports
• Work collaboratively cross team to ensure delivery of all elements relating to projects and campaigns across the charity
• Develop audience approach content for social media and disseminate in a timely manner, supporting all teams marketing needs
• Responsibility for development and updates to websites across Fresh Futures
• Explore new marketing channels and build external marketing partnerships offering in-kind support
• Write press releases and deliver media interviews representing the charity, as directed by the Head of Income and Engagement

Line Management:

• Manage an officer working within the income and engagement team to effectively deliver all aspects of their role
• Work closely with Managers to ensure they are receiving the support they need from the Income and Engagement team
• Plan team delivery alongside the other Income and Engagement Manager to manage work allocation and delivery effectively within the team

Budgets:

• Assist the Head of Income and Engagement with the preparation of budgets
• Responsible for the management of specific project or campaign budgets,
• ensuring costs are always monitored and income targets are met (where appropriate)

Internal and external event delivery:

• Support delivery of internal events, to budget and in a timely manner, including
• liaison with suppliers, and attendees
• Build partnerships and attend external events to represent Fresh Futures and raise awareness of the charity
• Support delivery of internal events, to budget and in a timely manner, including liaison with suppliers, speakers and attendees
• Oversee event budgets as directed by the Head of Income and Engagement

Volunteer delivery:

• Design and deliver presentations to third-sector organisations, businesses, and universities to showcase and promote Fresh Futures
• Work with the leadership team in supporting Fresh Futures’ vision for the future and create appropriate volunteering opportunities to support the vision and strategy moving forward

Discrete project and campaign delivery:

• Manage key fundraising projects or campaigns in a timely manner
• Oversee budgets and meet income targets, where appropriate
• Manage junior staff members or temp workers to deliver projects or campaigns effectively and within the designated timescale
• Develop and deliver fundraising campaigns or projects using appropriate project management tools, including but not limited to the CRM system

Strategy:

• Support the Head of Income and Engagement and the SLT in developing the
• strategic direction for the Income and Engagement team
• Work within the team to delivery the Income and Engagement Strategy
• Manage junior members of the team to deliver key aspects of the strategy as identified to sit within their remit

Knowledge, training and experience required

• Experience working within the voluntary sector generating income and running fundraising campaigns
• Experience of Canva, CRM systems, social media scheduling platforms useful
• Knowledge of a range of fundraising approaches and marketing techniques
• Experience working with a range of external partners including from the commercial sector

Key personal characteristics

• Flexible and reliable
• Team player
• Target driven
• Ability to work in a busy and fast paced environment independently

Job Summary
We are seeking a dedicated and detail-oriented Business / Operations Manager to join our team. The ideal candidate will play a crucial role in ensuring the smooth operation of our office by providing comprehensive administrative support. This position requires strong organisational skills and the ability to manage multiple tasks efficiently while maintaining a high level of professionalism.

The Operations Manager is responsible for overseeing the business functions of the charity, ensuring efficient and compliant operations. This role covers finance, HR, IT, premises management, recruitment, health and safety, and GDPR/data protection. The successful candidate will work closely with the CEO, leadership team, and external specialists to support the charity’s mission and maintain operational excellence.

Responsibilities

Human Resources & Recruitment:

· Oversee HR processes, from recruitment to staff development, ensuring compliance with best practices.

· Manage employee relations and support performance management initiatives.

· Maintains training records and ensure all necessary training is booked for staff and volunteers.

IT & Data Management:

· Ensure the smooth running of IT services and systems.

· Oversee GDPR and data protection compliance, working with IT teams and external consultants if necessary, fulfilling the role of DPO for the charity.

Financial Oversight:

· Liaise with external accountants in relation to;

o Processing the monthly payroll

o Processing purchasing invoices ensuring all goods and services have been authorized

o Preparing and processing payments of invoices, expenses etc

· Monitor budgets, financial reporting, and ensure fiscal responsibility.

Premises Management:

· Manage the charity’s physical assets and premises, including vendor contracts and maintenance.

Health and Safety:

· Implement and monitor health and safety policies to provide a secure working environment.

Compliance & Risk Management:

· Maintain up-to-date knowledge of relevant regulations (e.g., data protection, health and safety) and ensure the charity adheres to them.

Strategic Project Management:

· Support the Head of Service in the oversight of operational projects, evaluate their success, and recommend improvements to processes.

· Any other duties from time to time as directed by the CEO or the Board of Trustees in the CEO’s absence

Management responsibilities

· Ensure that health and safety at work procedures are adhered to.

· Ensure all operating systems relating to service delivery are updated and reports generated for monitoring and evaluation, identifying and sharing any opportunities for learning.

· Prepare reports for Head of Service / CEO using DAVSS databases and co-ordinate information for funding/monitoring reports, liaise with the Fundraising team and outsourced finance team as needed in connection with external funding.

Person Specification

Essential:

· Proven experience in an operations or business management role.

· Strong financial acumen with experience in budget management.

· Excellent organisational and communication skills.

· Sound understanding of HR practices, IT management, and regulatory compliance.

Beneficial:

· A degree or at least 2 years’ operational experience in Business Management, Finance, or a related discipline.

· Relevant certifications such as CIPD (for HR), NEBOSH (for Health & Safety), AAT/CIMA (for financial management), ITIL (for IT services), or Prince2 (for project management).

· Experience or training in GDPR and data protection.

· An understanding of Domestic Abuse or the willingness to learn.

Key Competencies

· Strategic thinking and problem-solving

· Strong leadership and team management

· Ability to manage multiple priorities and work under pressure

· Effective stakeholder and vendor management

· A proactive approach to process improvement and risk mitigation

Personal Qualities

· Ability to motivate others and provide leadership

· Pro-active approach

· Excellent attention to detail as well as an ability to see the wider picture

· Commitment to excellent service provision and maintaining client confidentiality.

· Commitment to undertake training as needed

· Ability to work as part of a team and on own initiative

· A commitment to the practical application of equal opportunities and diversity.

· Integrity, honesty and reliability and a high level of respect towards others including clients, volunteers, staff, agencies, partners.

We are committed to safeguarding and promoting the welfare of adults, children, and young people, and expect all staff and volunteers to share this commitment. All roles are subject to safer recruitment practices, including an enhanced DBS check, references, and thorough vetting procedures.

We are an equal opportunities employer and welcome applications from all sections of the community, including those with lived experience of domestic abuse.

If you are looking for an opportunity to contribute to a dynamic team while developing your skills in a supportive environment, we encourage you to apply for the Operations manager role.

Job Title: Duty Independent Gender Violence Advocate (Duty IGVA)

Location: Lambeth, London
Salary: £23,085.69 per annum, inclusive of London weighting allowance 
Contract type: Part Time, Permanent 

Hours: 30 hours per week (Tuesday-Friday). Please note that the the operating hours of the service are 8AM- 6PM Monday- Friday with the expectation to work on some days 8- 4pm or 10- 6pm to cover. 

This is an opportunity to join Refuge as a Duty Independent Domestic Violence Advocate to be the first point of contact for women who are impacted by domestic violence. You will work closely with victims of domestic abuse from the point of crisis and other gender-based abuse to provide high quality independent support to survivors all risk levels and their children..

In this role you will be part of a busy team. You will be the first point of contact for survivors who have been referred to the Gaia Centre. The duty IGVA will be responding to daily enquiries (specify from whom- public, agencies, individuals? over the phone and email as well as contacting survivors, assessing their risks and needs.

The duty IGVA will be responsible for carrying out and implementing safety plans and needs and will ensure an effective handover to the over to the relevant GAIA team for ongoing support. The post holder will also empower survivors by providing them with emotional, practical and personal welfare support. You will ensure that survivors are provided with a safe, supportive and welcoming environment, enabling them to access their rights, make decisions and increase their life options. The job involves working within a multi-agency framework consisting of the MARAC and local partnership protocols and procedures that prioritise the safety of survivors.

As part of this role, you will be required to participate in an out-of-hours on call rota.

Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 7 July 2025

Interview Date: 16 and 17 July 2025

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development. 

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Human Resources Manager

Type of Employment: Full-time employee (40 hours/week)

Starting Salary Range: £62,150 – £71,650 (London area)

Exact compensation will vary based on skills, experience, and location.

Location: Shift will consider candidates located in the UK (ideally in the London metropolitan area) with existing permission to work. Shift team members work remotely, with occasional in-person engagement.

Deadline for Application: Friday July 11, 2025, 11:59pm BST

About Shift

Shift is the leading center of expertise on the UN Guiding Principles on Business and Human Rights. Shift’s global team of experts works across all continents and sectors to challenge assumptions, push boundaries and redefine corporate practice in order to build a world where business gets done with respect for people’s dignity.

Shift is a charitable and educational nonprofit organization with a principal place of business in New York, NY. Shift’s mission is to shape the legal standards, market incentives and leadership practices that embed respect for human rights into business. Shift works with businesses, financial institutions, governments and civil society stakeholders to help put their commitments to the UN Guiding Principles on Business and Human Rights into practice. 

The Role

Playing an essential role in our small, dynamic team, the HR Manager will be a key driver of a thriving workplace culture, ensuring that Shift’s people strategies align with our organizational goals. In this role, you will lead core HR functions, including compliance, recruitment, employee development, and policy implementation, while serving as a trusted advisor to leadership on all people-related matters.

Working closely with the COO, you will develop and implement systems that enhance retention, engagement, and performance. Beyond strategic HR leadership, this role also involves hands-on operational and administrative responsibilities, contributing to Shift’s overall efficiency and success.

What You Will Do

The HR Manager will carry out the following essential functions of this role:

HR Leadership

• Serve as a trusted HR advisor, aligning people strategies with Shift’s mission and organizational objectives.
• Partner with Shift leadership on strategic workforce planning, organizational development, and talent retention.
• Lead diversity, equity, inclusion, engagement and well-being initiatives, ensuring a culture of respect and belonging.
• Provide coaching to leadership and managers, facilitate change management and high-performance work environments.
• Implement organizational policies.

Performance Management, Development & Workplace Culture

• Implement and oversee regular performance evaluation processes.
• Support leadership in coaching, feedback, and career development programs for all employees.
• Identify training needs and facilitate team learning initiatives.
• In partnership with COO, investigate and ensure resolution of employee concerns, fostering a supportive and inclusive workplace.
• Guide managers on employee relations, performance coaching, and conflict resolution.
• Drive initiatives to enhance team engagement, well-being, and professional growth.

Recruitment & Onboarding

• Manage full-cycle recruitment, from job posting to candidate selection and onboarding.
• Oversee onboarding and orientation to integrate new employees effectively.

Compensation, Benefits & Compliance

• Partner with Shift’s Head of Finance and COO to manage compensation, administer employee benefits, including health insurance, and retirement plans.
• Conduct market analysis to ensure competitive and equitable compensation structures.
• Maintain compliance with employment laws across all relevant jurisdictions, working with external providers where relevant.

Operations & Administrative Support

• Support the implementation of systems for internal communication, knowledge management and team-wide collaboration.
• Oversee HR administrative tasks, including remote work logistics and coworking subscriptions.
• Support the implementation of systems for internal communication, knowledge management and team-wide collaboration.
• Coordinate logistics for team retreats and support logistics for other events.

Supervisory Responsibilities 

• This position does not have direct supervisory responsibilities.

The person in this role will be expected to travel, as needed, for occasional in-person activity.

What You Bring to the Team

• 5+ years of HR management / generalist experience, ideally in a nonprofit or mission-driven organization.
• Strong understanding of HR best practices, employment laws, and compliance across multiple jurisdictions.
• Proven ability to influence and coach leaders at all levels.
• Ability to multi-task, work effectively, and produce high-quality work in a fast-paced, high-volume, deadline-driven environment.
• Experience in recruiting, employee relations, and HR operations.
• Proficiency in Microsoft Office and HRIS systems.
• Strong project management, organizational, and problem-solving skills.
• Ability to work effectively in a remote, international environment.
• Proficiency in English.
• Existing permission to work in the US or the UK.
• Ability to travel when needed for in-person events.
• Exceptional communication, confidentiality, discretion, and relationship-building skills.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

What Shift Can Offer You

Benefits include:

• 39 days of paid leave for full-time employees: includes 4 weeks of vacation leave, a 2-week office closure at the end of each year, and at least 9 public/floating holidays. (Leave is prorated for part-time schedules.)
• Paid sick leave and parental leave.
• Employer pension contribution of 5% p/a.
• Professional development allocation.
• Remote work support package, including support for co-working space.

Shift is committed to maintaining a respectful workplace that is free from all forms of harassment, including in all engagements conducted on behalf of Shift.

How to Apply 

Please submit a 1-page (maximum) letter of interest and CV for consideration. Finalists for the position will be asked to provide three professional references. 

Deadline for Applications: Friday July 11, 2025, 11:59pm BST

Reporting to: Service Manager

Location: Baca office, Cambridge, England with regular travel to locations where Baca’s services are delivered.

Salary: £29,009 - £31,203 per annum for full time hours. Equivalent to £23,207 to £24,962 per annum for 30 hours. The role also comes with an allowance of £2301 (pro rata) for Cambridge cost of living.

Working hours: 30 hours a week.

About Baca: Baca is dedicated to providing support and care to 16 to 18 year old unaccompanied asylum seeking children who are newly arrived in the country, helping them rebuild their strength, dignity, and hope for the future. We are looking for a passionate and dedicated Education Coordinator to join our team and lead the delivery of our education program.

Overall Purpose: As the Education Coordinator, you will be responsible for leading, coordinating, and delivering Baca's education program. Your role will be crucial in enabling the young people we support to achieve a standard of English that allows them to enrol in local college courses and become empowered individuals.

Key Responsibilities:

• Deliver the education program creatively to meet the diverse needs of young people.
• Support the achievement of outcomes in line with Baca’s Theory of Change, including improved physical and emotional wellbeing, increased engagement with education, employment, and training, social engagement, and personal safety.
• Review and develop the education program to ensure it meets the needs of young people and college course requirements.
• Liaise with colleges and education providers to support student enrolment and ongoing academic success.
• Recruit, train, support, and supervise education volunteers, including developing volunteer resources and training packs.
• Coordinate education support from volunteers, ensuring effective matching with young people and development of appropriate activities.
• Participate in meetings to deliver services effectively.
• Oversee the education volunteering budget and resources.
• Conduct monitoring and evaluation of volunteer activities.
• Maintain accurate records and databases, including monthly and end-of-year reports.

General Responsibilities:

• Be a role model, practicing Baca’s values.
• Play an active and supportive role within the organization.
• Maintain strict confidentiality and adhere to Baca’s policies and procedures.
• Treat all staff and young people fairly and without prejudice.
• Employ correct procedures for safeguarding incidences or concerns.
• Work flexible hours as needed.

Personal Specification:

• Highly organized, able to work under pressure, and prioritize tasks effectively.
• Passionate, humble, disciplined, wise, determined, proactive, and a self-starter.
• Aligned with Baca’s values and mission.
• Flexible and able to respond to change at short notice.
• Able to lead with hope, patience, calmness, and tenacity in challenging circumstances.
• Critical and creative thinker, able to innovate solutions and make challenging decisions.
• Resilient, able to work under pressure and meet deadlines.

Experience and Skills:

• Proven experience in a similar role, coordinating services for young people.
• Teaching experience to Young People.
• Qualified teacher of English as a second language  - with ESOL/TEFL/ CELTA
• Experience working constructively as part of a team.
• Experience analysing service delivery challenges and presenting solutions.
• Experience developing and managing volunteers.
• Strong organizational, project, and time management skills.
• Excellent communication and presentation skills.
• Strong Microsoft Office skills.
• Knowledge of issues faced by unaccompanied asylum-seeking young people.
• Ability to drive/travel to all service delivery locations.
• Enhanced DBS check required.

How to Apply: If you are passionate about making a difference in the lives of young asylum seekers and meet the above criteria, we would love to hear from you. If suitably strong candidates are shortlisted before the deadline, in-person interviews will take place immediately after shortlisting.

Join us at Baca and help us support young people to rebuild their lives and achieve their dreams!

Supporter Engagement Assistant  
Harrogate, North Yorkshire (on-site)

We are committed to paying the Real Living Wage. 

 
About Us 

Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.

Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer. 

Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.

As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships. 

 
The Benefits 

We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more. 

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Supporter Engagement Assistant, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen. 

 
The Role 

We are looking for a Supporter Engagement Assistant to join our Supporter Engagement Team to help us build strong and lasting relationships with our charity's supporters and donors.

Reporting to the Supporter Engagement Officer, as Supporter Engagement Assistant you will deliver excellent customer service over the telephone, in written (email and postal) communications and face to face, ensuring that supporters' details are accurately recorded on the CRM database. You will be representing the charity, explaining its purpose, and demonstrating our charity values to donors/supporters, showing appropriate empathy to those who may have cancer or a family member/friend who does.

This role provides a great opportunity to make a real difference to the people of Yorkshire and requires someone with a friendly manner, good team-working skills, great customer service and excellent organisational skills. 

Specifically, you will: 

• Ensure supporter communications are accurate, timely and appropriate to the recipient. This includes following the relevant pathways to process donations, record legacy pledges, update key information so that the communication is tailored and relevant to the individual supporter.  

• Work alongside the Supporter Engagement Officer and other colleagues to improve the initial welcome journey for newly acquired donors and the onward stewardship of all supporters.  

• Conduct research and contribute ideas to improve supporter journeys and implement these processes independently.  

• Update supporter records on the charity’s CRM database to reflect changes in marketing permissions, personal details, the charity's relationship with the supporter (e.g. Volunteer/ Donor etc) and any communications between the supporter and the charity.  

• Use the CRM database to run supplied data queries to deliver campaigns (e.g. using Mail Merge) and to create and deliver supporter communications, this includes printing and posting letters, sending emails, making updates to supporter records and fulfilling requests for information.   

• Undertake other duties and take on a lead role in delivering projects and campaigns relevant to the purpose of the role as requested by members of the CRM, Marketing, Fundraising or Research & Impact teams.   

• Assist the wider Fundraising team at charity run and/or external events to represent the charity, help achieve agreed targets and provide exceptional stewardship to supporters.   

• Monitor inbound emails and telephone calls to the charity, forwarding to the relevant colleague (if unable to provide a response) or responding and actioning.   

 
About You 

To be considered for this role, you will need: 

• To be ideally educated to A-Level or equivalent level. 

• To have customer service experience in a similar or related role (e.g. telephone/ databases/ office).  

• To have high computer literacy with comprehensive knowledge of Microsoft Office applications, especially Word, Excel and Outlook.  

• To have previous experience of working with databases (e.g. Access or Raiser's Edge).  

• To be up to date with the requirements of GDPR and confident in adhering to these requirements.  

• To be up to date with Safeguarding and confident in raising any concerns.  

• To enjoy delivering excellent customer service and customer/supporter interaction.  

• To be happy to work independently and ask for support where this is needed but also like to both work with and support colleagues as part of a team working towards a common goal.  

• To have excellent communication skills, both verbal and written, with an ability to use active listening skills, and write professionally and appropriately for a range of diverse audiences. Has a good grasp of grammar, spelling and of the spoken word.  

• To have strong organisational skills and performs their work to an extremely high level of accuracy and professionalism, paying close attention to detail.  

• To be able to present data and information in a way that is helpful and actionable to others.  

• To be able to manage multiple workstreams, with the ability to prioritise workloads to meet deadlines. 

Application 

Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 7 July 2025. Please read our privacy notice before applying. 

Yorkshire Cancer Research is a responsible and flexible employer.  We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity. 

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact is via our website. 

Core Job Purpose:

The Production Coordinator is responsible for maintaining, overseeing and coordinating all of FCW’s in-cell production. This is an exciting and varied role which helps contribute to the smooth running of the charity.

The duties of the role include:

· Administration of sending and receiving kits stitched in prison.

· Supporting volunteers teaching in prison by dealing with materials requests and orders.

· Ensuring our stitchers are paid for their work accurately and efficiently.

· Providing feedback on the stitching by our in-prison workforce.

· Assisting the extended production team with the ordering of materials, special commissions, donations requests and our tapestry finishing service.

· Gathering, logging and reporting on information related to production and prisoner pay using FCW’s custom database.

· Visiting our stitching groups in prison to get an better understanding of the challenges with production that both our volunteer teachers and our stitchers might face in delivering FCW production

You should have excellent interpersonal skills, be accurate in your attention to detail, be flexible and have the ability to take initiative. We expect you to work independently, prioritising your own workload, as well as working as part of a small, lively team.

Principal Accountabilities for the Core Job:

1. Support our volunteers and stitchers by sending our pre-prepared kits to volunteers around the country ahead of the stitching classes and receiving kits back from volunteers.
2. Administer the production process on FCW’s custom database: logging items as they are sent to prisons and volunteers around the country, tracking items as they are returned from prison, providing feedback to prisoners on the work completed and maintaining standards through rigorous quality control.
3. Process payments to prisoners on a weekly basis.
4. Support Fine Cell Work volunteers by dealing with requests for threads and troubleshooting problems with kits. 
5. Log data, collate and report on production, prisoner pay and stitcher statistics as required for the senior management and the fundraising teams, to include monthly reports and annual reports.
6. Supporting the use of FCW’s custom database to include testing and feedback on new features and uploading and maintaining relevant information.
7. Order materials in advance for production activities in prison workshops as well as at the FCW office, liaising with commercial suppliers as well as materials donors. Supporting the production manager with the production of all kits in prison workshops as well as by volunteers in the office.
8. Work with the Programmes and Impact Officer to enable Open College Network accredited training to be delivered in prisons by making up and sending out starter kits and materials to stitchers.
9. With the Programmes and Impact Officer, provide technical support for our lone stitchers by sending out work, talking to them on the phone or replying to letters.
10. Where appropriate, working with the Design and Commissions team to assist with the preparation of specialist kit and sample products, ordering materials and collecting stitcher feedback to assist with future production.
11. Coordinate FCW’s tapestry finishing and making up service.
12. Support the production manager to ensure that all ability and pay levels are appropriate to FCW’s stitcher population ensuring these are made and assigned with a view to developing prisoners’ skills and self-responsibility.
13. With the Programmes team, co-facilitate production training for volunteers both online and in person.
14. Assist with bi-annual stock counts involving staff, volunteers, prison leavers and prison staff to include finished items, work in progress and raw materials in all the prisons where FCW operates, as well as at FCW’s London office.
15. Coordinate Fine Cell Work volunteers with their weekly tasks as provided by the production manager.
16. First point of contact for phone calls to the office, assisting callers with enquiries and diverting calls to relevant members of staff.
17. On occasion, visit cell groups in prison around the country to support volunteers and stitchers in FCW production.
18. Assist with Fine Cell Work events as and when required.
19. Ad hoc duties to support the work of the charity as required including back-up support to production with apprentices and volunteers in the Clothworkers Studio.
     

Core Job Context:

Fine Cell Work is a UK based rehabilitation charity and social enterprise which makes beautiful handmade products in British prisons. For 28 years we’ve been transforming the lives of people in prison and prison leavers, one stitch at a time. Our unique process boosts our stitcher’s self-worth, instils accountability, and fosters hope.

We support people in prison and prison leavers to finish their sentences with work skills, money earned and saved, and the self-belief to rebuild meaningful, independent, crime-free lives. 

Set up in 1997 by Lady Anne Tree following years of lobbying the government to change prison rules about prisoners earning money from work done in their cells, Fine Cell Work operates in 38 British prisons engaging with over 600 people in prison in 2024. Our stitchers are supported by our skilled and valued volunteers who visit prison fortnightly to teach needlework.

By providing, paid, purposeful activity to prepare people in prison to successfully reintegrate into the community post-release, we are teaching key soft employment skills, supporting the development of self-discipline and self-belief,  and working to improve prisoner well-being, all key in reducing recidivism.

Core Requirements for the Role

Essential:

• Organised and process driven with strong administrative skills.
•  The ability to prioritise and meet deadlines and take initiative.
• Proven track record of delivering on targets and outcome.
• Excellent written and verbal communication skills.
• High standard of numeracy skills.
• Excellent team working skills.
• Accurate attention to detail for logging information and quality checking work.
• Proficient in MS Office particularly in Excel
•  A flexible approach to managing workload.
• An enthusiastic and positive attitude and strong interpersonal skills.
•  A non-judgemental approach to supporting prisoners.

Desirable:

• Experience of and/or knowledge of textiles and embroidery/needlework.
• Experience of working with volunteers.
• Experience of using complex databases.

This role is full time and based in our offices in Battersea, South London.

Reports to: Production Manager

Salary: £27,000

Fine Cell Work offer the following benefits to all our team members:

• A supportive learning culture and opportunities to develop in your role
• 25 days annual leave plus bank holidays (pro-rata) increasing after 2 years of service
• Employer pension contribution after 3 month probationary period
• Season ticket loan
• Cycle to work scheme

Fine Cell Work is committed to the principle of equality. No job applicant, employee, volunteer or worker is discriminated against either directly or indirectly on the grounds of race, colour, ethnic or national origin, religious belief, sex, marital or civil partnership status, sexual orientation, gender reassignment, pregnancy status, age or disability and we will maintain a neutral working environment in which no employee or worker feels under threat or intimidated.

To apply for this role please send a cover letter, outlining how you meet the person specification, and CV by 10pm on 13th July. Please note your application will not be considered if a cover letter is not included.

If successful in your application, interviews will be held week commencing 14th July.

Do you want to help change lives through football?

We’re looking for an energetic and organised Fundraising Coordinator to join our team at Bristol City Robins Foundation – the official charity of Bristol City FC.

This is an exciting opportunity to take a leading role in delivering and growing our fundraising offer, from our iconic Robins Lotto and matchday draw to challenge events, auctions, and community-led fundraisers. You’ll be responsible for coordinating a range of campaigns and events that connect our supporters with the Foundation’s work in education, health, and inclusion across Bristol.

You’ll work closely with our Communications and Development teams, as well as key club partners, to develop engaging fundraising experiences, secure new supporters, and maximise income through creative campaigns and event execution. From matchday bucket collections to our Annual Gala Dinner, this role is perfect for someone passionate about making an impact and confident in building relationships.

We’re looking for someone with:

• Experience in fundraising, sponsorship, or partnerships (ideally in the charity or sports sector)
• Strong organisational and planning skills
• Great communication and stakeholder engagement abilities
• A proactive, can-do attitude with a passion for community impact

If you’re ready to take the next step in your fundraising career at the heart of a football community, we’d love to hear from you.

About us

Bristol City Robins Foundation is a registered charity striving to make a positive difference for all through sport and learning. We recognise our positive impact on the community, but are continually looking to develop and expand our reach. We require a full-time Fundraising Coordinator to join our team. The post holder will be based at our Ashton Gate office with weekend work on a Bristol City matchday.

Main Responsibilities

• Manage the day-to-day operations of Robins Lotto and coordinate regular member engagement activities.
• Lead on matchday fundraising, including the 50/50 draw, scratch cards, and bucket collections.
• Develop and deliver successful fundraising campaigns and supporter events (e.g. Tough Mudder, charity runs, corporate events).
• Coordinate fundraising content with the Communications team, including newsletters and digital campaigns.
• Steward relationships with donors, sponsors, and supporters, ensuring a positive and professional experience.
• Ensure that all fundraising activities are compliant with charity law and best practices.
• Utilise CRM systems to efficiently manage donor and supporter data.
• Work in partnership with Bristol Sport Foundation to maximise joint fundraising projects, including planning, recruiting and delivering on all events.

You will have:

• Experience in fundraising, sponsorship, or corporate partnerships (charity or sports sector desirable).
• Knowledge of event planning and supporter engagement.
• Excellent written and verbal communication skills.
• Strong organisational skills, able to manage multiple projects and deadlines.
• Confident presenting and delivering pitches or speaking at events.
• A proactive, enthusiastic and community-focused approach.
• Experience using fundraising platforms and CRM systems (desirable).
• Ability to build and maintain positive stakeholder relationships

Safeguarding Statement 

Bristol City Robins Foundation is committed to safeguarding children’s and young people’s welfare and expects all staff and volunteers to endorse this commitment. This post requires Enhanced Criminal Records Checks and may include checks against the Barred Lists; as such, it is exempt from the Rehabilitation of Offenders Act (1974). Therefore, all convictions, including spent convictions that have not been subject to filtering by the DBS, should be declared.

Equality Statement 

The successful candidate must ensure a positive commitment towards equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation or harassment of any description and to promote positive working relationships between all internal and external stakeholders.

Benefits

• 25 days annual leave, increasing to 28 days after 3 years of employment, increasing to 30 days after 5 years of employment (plus bank holidays and Christmas closure days)
• A flexible working environment with generous planning, preparation, and admin time in your timetable.
• Pension scheme.
• Generous continuous personal development budget.
• 2 x BCFC and Bristol Bears tickets to home league games
• Work equipment (BCFC clothing, laptop, phone)
• The opportunity to be part of an incredible journey.

Notes

• To apply, please complete the attached Application form (at the bottom of the advert) and include it when applying through Breathe.

Closing Date: 11th July 2025

Interviews week of the 14th July 2025

This position is full-time (37.5 hours per week).

Candidates must be willing to work Match Days and occasional evenings. The successful candidate will be subject to an Enhanced DBS check.

About us

Universal Credit (UC) is the fastest growing advice issue for the Citizens Advice service and improving the support available to people making a claim is vital. Our Help to Claim service guides people through the claims process - this will include identifying suitability, helping clients to start their claim and providing support to their first payment.

Citizens Advice Liverpool is looking to recruit Help to Claim advisers with knowledge and experience of welfare benefits to join their team.

The successful candidates will provide end to end telephone and web chat support for new Universal Credit claimants. Your understanding of legacy benefits will enable you to check whether a client would be better off on Universal Credit. You will also be able to identify clients who due to transition to Universal Credit via Managed Migration and support them through the process and application. You will be confident in your ICT skills to support clients in making their claim.

You’ll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings, as well as a commitment to the aims and principles of the Citizens Advice Service.

About the Role

Advice Giving

• Provide advice through telephone and webchat
• Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities
• Supporting clients to use ICT to make their new Universal Credit claim
• Use Citizens Advice resources to find, interpret and communicate the relevant information to clients
• Complete benefits checks when appropriate
• Research and explore options and implications so that clients can make informed decisions.
• Act for the client where necessary using appropriate communication skills and channels.
• Refer internally or to other specialist agencies as appropriate.
• Ensure that all work meets quality standards and the requirements of the funder
• Ensure that work reflects and supports the Citizens Advice service's equality and diversity strategy.
• Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
• Complete the required training to comply with quality assurance processes

Research and campaigns

• Support our research and campaigns work through various channels including case studies, data collection and client consent

Professional development

• Keep up to date with legislation, policies and procedures and undertake appropriate training
• Read relevant publications
• Attend relevant internal and external meetings as agreed with the line manager
• Prepare for and attend supervision sessions/team meetings/staff meetings as appropriate

Administration

• Use of telephony and IT equipment for multichannel delivery of advice services
• Use of IT software for statistical recording of information relating to research and campaigns and funding requirements, record keeping and document production. Ensure GDPR compliant training is completed on an annual basis
• Ensure that all work conforms to your organisation’s systems and procedures

Other duties and responsibilities

• Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service
• Demonstrate commitment to the aims and policies of Citizens Advice
• Abide by health and safety guidelines and share responsibility for own safety and that of colleagues
• Work from a variety of Citizens Advice Liverpool outlets and outreach locations across the city as required over the course of the week between the hours of 8am-6pm.

Requirements

1. Recent knowledge and experience of the benefits systems, including experience of carrying out accurate benefit check calculations in a professional setting
2. Basic knowledge of multiple enquiry areas to aid with identifying emergencies and making referrals where appropriate
3. Experience of providing advice through telephone and web chat
4. Ability to use sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings with them
5. Ability to interpret complex information and convey it in a way that is understandable to clients.
6. Good ICT knowledge with an ability to support clients with their online claim application
7. Ability to develop and maintain positive working relationships with a range of partnership organisations to reach Universal Credit claimants.
8. Assist with research and campaigns works by providing information about clients’ circumstances
9. Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies.
10. Ability to meet targets and excel against objectives.
11. Ability and willingness to work both on own initiative and as part of a team.

We are looking to recruit a facilities and office coordinator to provide a high-quality service for the Centre. This is an exciting role in our facilities team that will support the smooth running of the building, including maintaining kitchen supplies, issuing building access passes, supporting with the administration of the planned maintenance cycle and with building maintenance requests.

With your warm, friendly, professional manner, you will provide exemplary office management, from accepting regular deliveries and post for our hostel residents and services, to ensuring we have all the right supplies in the right place.  You’ll be a strong help to the Facilities Manager, providing top-notch administrative support to maintain our requirements under health and safety, and hands-on help when needed around the building.

Bringing your experience of office management and willingness and enthusiasm to support with maintenance tasks, you will proactively seek to continually improve yourself and the role, championing a culture of service excellence, as well as taking ownership and accountability of your workload.

Please refer to the job description for further information. 

In your cv and cover letter please outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history.

The Centre is an equal opportunities employer.  We are always looking for talented people from all backgrounds to join us and help improve the lives of homeless young people, insecurely housed families and their children.  We particularly want to encourage people from under-represented groups in the not-for-profit sector to step forward and apply to work with us. We require our staff to recognise the valuable role that volunteers play in the work of the Centre and to welcome and support volunteers with whom they work.

We are committed to safeguarding and promoting the welfare of children. We require job applicants, staff and volunteers to complete a criminal records self-declaration and undertake a DBS check; a basic DBS applies for this role.

Applicants must have the right to work in the UK. We are unable to sponsor visas.

Benefits

· 26 days’ leave, rising to 28 days’ leave after two years’ service (pro rata for part time staff)

· Discretionary wellbeing and celebratory days

· Workplace pension scheme and we’ll match employee contributions up to a maximum of 6%

· Salary exchange option

· Life assurance cover (after probation passed)

· Employee assistance programme

· Season ticket loan

· Training and development opportunities

· Access to Blue Light Card discounts

Closing date Sunday 13 July.  Interviews likely: Friday 18 July, Monday 21 July

Just over a year ago, Children Not Numbers was founded in response to the unprecedented crisis facing Palestinian children in Gaza.

Our UK-based medico-legal NGO was established to be a voice for the most vulnerable and innocent victims: children. We chose the name Children Not Numbers to acknowledge that the dead and wounded are not simply statistics.

From the very beginning, our mission has been clear: to provide life-saving medical care, rehabilitation, and long-term support to children affected by war and poverty. Our six core objectives are:

• Immediate short-term medical evacuation
• Medical aid delivery
• Sustainable rehabilitation support
• Advocacy for children’s rights 
• Educational programme implementation
• Supporting junior Gazan medics 

We are looking for a proactive and enthusiastic Fundraising Assistant to support our growing and ambitious fundraising team. This diverse role is key to helping us raise vital funds through individual giving, community fundraising initiatives, and challenge events. You’ll support the smooth running of our regular giving programme, handle general fundraising administration and ensure excellent supporter care and team efficiency. 

WHO ARE WE LOOKING FOR?

To be considered for this role, it is essential that you:

• Have 1+ years' employment within a charity or NGO, ideally within a fundraising team or an international development organisation.
• Reside in the UK  and hold right to work status
• Are already set up, or are able to set up, in order to fulfil a contractor role (this is not a PAYE employee position)

You will also be skilled in: 

• Managing multiple tasks and deadlines within a fast-paced environment
• Written and verbal communication
• Demonstrating a high attention to detail and accuracy
• Using databases and online platforms (training will be provided)
• Acting as a team player with a positive, can-do attitude

It would be highly desirable if you:

• Bring lived experience of or strong affinity with the cause
• Are familiar with CRM systems, such as Beacon, Salesforce, Donorfy or Raisers Edge)
• Have knowledge of fundraising best practices and donor stewardship

Application is initially by CV only. Cover letters are not required for initial application. Therefore please ensure that the essential/desirable person specification points above are made clear on your CV. 

Please do not contact Children Not Numbers directly - recruitment for this role is being managed solely via the CharityJob portal. 

Suitable applicants will be contacted for an initial screening call where a detailed brief will be shared and your relevant experience discussed. You will also have the opportunity to ask questions about the role and organisation. 

Citizens UK 

Citizens UK is the UK’s biggest, most diverse and most effective people-powered alliance. We bring communities and local organisations together to work on issues that matter; from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign. We have a track record of winning change through hundreds of local and national campaigns. We know everyday people have the ability to shape the world around them. We believe that through developing local leaders, we can drive nationwide change and create community-led solutions to big and small problems.

Our Sponsor Refugees team fits within our ‘Migrants and Refugees’ theme of work, which combines place-based and multi-issue organising through our Migrants and Refugees Organising (MARO) team, and effective national campaigns, alongside the pioneering community sponsorship of refugees. Staff joining Sponsor Refugees are joining a thriving team that works collaboratively with the wider Migrants and Refugees theme and with a range of other Citizens UK teams.    

Our MARO team fits within our ‘Migrants and Refugees’ theme of work, which combines place-based and multi-issue organising, with effective national campaigns, and the pioneering community sponsorship of refugees through our Sponsor Refugees team. Staff joining MARO are joining a thriving team that works collaboratively with the wider Migrants and Refugees theme and with a range of other Citizens UK teams.  

Living Wage Foundation 

The Living Wage is an independent movement of businesses, organisations and people who believe that a hard day’s work deserves a fair day’s pay. The Living Wage campaign was launched by London Citizens in 2001 and aims to ensure low paid workers have enough money to get by and enough time for community and family life. 

The Living Wage is an hourly rate calculated according to the basic cost of living in the UK that employers choose to pay on a voluntary basis. The Living Wage Foundation recognises and celebrates employers that pay the real Living Wage through an accreditation programme which awards the Living Wage Employer Mark. 

The independently-calculated rates are announced during Living Wage Week each November when we celebrate our growing network of Living Wage employers. There are now more than 15,000 accredited Living Wage employers across the UK which has secured pay rises for over 475,000 employees. 

The Living Wage Foundation is part of Citizens UK – a community organising charity which works with a broad base of institutions across the political spectrum. At the Living Wage Foundation, we take a deliberately broad-based approach and accredit all organisations who pay the real Living Wage to their directly and indirectly employed staff and are committed to tackling in work poverty. As a team we work across a range of industries and sectors to achieve this mission. We seek pragmatic coalitions in order to progress specific campaigns, and partnership around a particular issue such as Living Wage, does not imply an endorsement of broader purpose and policies. 

Purpose 

At Citizens UK, our organisers and project staff work within communities to develop leaders, strengthen organisations, campaign for change and organise across difference. There are various project roles and operational, communication, finance and HR roles that support the organisation and project staff and organisers to deliver on this mission and work. This work is rewarding and can be challenging; it requires a personal commitment to inclusion, a willingness to listen and disagree respectfully, and an interest in working in an organisation where our staff, member institutions and leaders will come from a diversity of backgrounds and often hold views that may be very different from our own. More information about how we operate within this context and build trusted relationships across difference can be found on our website and is covered in induction. Onboarding and navigating this relational culture, and type of work, is supported by line managers and further training. 

The Living Wage Foundation has an exciting opportunity to join our dynamic team as an Operations and Data Officer. We are looking for a highly motivated and organised individual to help maintain, develop and continuously improve our data and systems. The role will be an integral part of the Living Wage Operations and Insight Team, providing technical support to ensure the integrity of our systems, and supporting with development projects. 

The Operations and Data Officer will need to be highly numerate and have great analytical skills to support our monitoring and evaluation functions, working with the Head of Operations and Insight on financial and budgeting management, reconciliation and forecasting for the Living Wage Foundation. The suitable candidate will be detail-oriented, be able to demonstrate their ability to seek out improvements and problem solve creatively and have experience working with Salesforce or equivalent CRM systems. 

Main Responsibilities 

Working as the Operations and Data Officer– LWF for Citizens UK, reporting to Senior Data & Operations Manager, LWF, your main responsibilities will include: 

Project Management 

Deliver work targets on time and to standard to support the Foundation’s data and systems: : 

•  Support the day-to-day operations and management of all systems within the Living Wage Foundation designed to enable the functioning of Living Wage accreditation schemes. 

•  Proactively seek out systems improvements to make our processes more efficient so the Living Wage Foundation continues to provide an excellent service to the Living Wage network. 

•  Provide operational support for all aspects of the accreditation and recognition systems, including identifying and fixing errors. 

• Maintain integrity of Salesforce database; identify and source incomplete information within the database; take responsibility for tidying, cleansing and backing up existing data. 

• Support maintenance of integrated systems, including syncing data to Act-On and the website. 

• Work with Operations and Data Manager to keep templates, forms and related communications materials up to date 

• Manage merchandise administration including email inbox, day to day queries, and Shopify administration. 

• Support Operations and Data Manager to manage budgets for external contracts (e.g. with developers and suppliers). 

  Learning and expertise 

• Keep up-to-date with functional good practice and technical updates to all our systems, including within the third sector. 

• Support with network data enquiries, including analysing data, creating Salesforce reports and dashboards for colleagues. 

• Work with colleagues to identify learning & development needs and support Operations and Data Manager to develop and deliver inductions, training and guidance to meet requirements. 

• Keep internal training manuals up to date to ensure the Foundation’s team can access clear and consistent information about our systems and processes. 

•  Support Operations and Data Manager to monitor the impact of internal trainings, support, resources and guidance – update and improve internal support offer as required. 

Communications 

• Create and write dashboards and reports to support the analysis of our performance. 

• Champion systems throughout the organisation and advocate for systems-based solutions. Offer ad hoc guidance to the team and help communicate any changes to systems. 

• Run systems surgeries for colleagues to answer ad hoc enquiries and support learning. 

Develop and manage external relationships 

• Communicate effectively with our external contractors (e.g. merchandise suppliers) to ensure contracts are fulfilled in a timely manner. 

• Help identify suitable new suppliers to meet organisational need. 

Develop and manage internal relationships 

• Support Operations and Data Manager to identify technical solutions to meet organisational requirements. 

• Monitor and respond to operations and data enquiries from colleagues. Work effectively with colleagues across Citizens UK, actively participate in the team and organisational wide events. 

Income and resources 

• Maintain Salesforce data integrity to support accurate and timely invoicing. Help ensure the integrity and safety of our data advising wider organisation on best practice where appropriate. 

• Support Operations and Data Manager to track expenditure for Shopify and merchandise suppliers. 

• Contribute to plans and proposals to grow sources of income or resources. 

Contribute towards Citizens UK’s strategic objectives 

• Responsibility for delivering agreed areas of the Foundation’s work plan. 

• To work collaboratively with the LWF team and across Citizens UK to ensure that we are meeting the expectations of our network and stakeholders. 

• Display self-awareness of DEI issues and good practice, considering impact on direct reports and stakeholders. 

• Understand how your role contributes to the purpose of the Foundation and the core mission of Citizens UK. 

• Implement Citizens UK’s and the Foundation policies, procedures, and values in own work and that of the team. 

Personal Specification 

(D) Desirable, (E) Essential 

Qualifications 

• Degree or equivalent professional qualification or experience (D) 

Experience 

• A minimum of 2 years proven, comprehensive experience in an operations role (E) 

• Experience of analysing business requirements and turning them into technical solutions (E) 

• Experience of providing technical support to a team (E) 

• Experience of administrating and updating Salesforce or similar databases, and using database integrations such as Zapier, QuickBooks, Form Assembly and email marketing platforms (D) 

Key skills and knowledge 

• Strong analytical skills with the ability to interpret large quantities of data to evaluate and improve performance (E) 

• Interest in and good understanding of database and systems management and integration (E) 

• Ability to take in and interpret information and communicate in a succinct manner (E) 

• Demonstrable ability to find creative solutions to complex problems and implement new systems (E) 

• High levels of numeracy with strong attention to detail (E) 

• Excellent time management skills with the ability to juggle a wide range of competing demands (E) 

• Strong IT skills to include MS Office and database software (E) 

• Sound knowledge of data protection regulations and GDPR (E) 

• Understanding of the policy and campaign landscape in the UK (D)

Personal qualities & values 

• A proactive approach to all areas of work with a ‘can do’ attitude and a flexible approach to work demands (E) 

• A strong commitment to the Living Wage campaign and the principles of Citizens UK (E) 

About the application process 

We work within diverse communities bringing people together. In line with our Inclusion value, we would love to see applications from LGBTQIA+ people, people from racialised communities, people living with disabilities and people of faith, all to better represent the communities we work in. We want our employees to have the working conditions that allows them to fully participate, be able to be their best authentic selves and thrive doing so, and we have employee networks to support staff. Even if you don’t quite meet all the required criteria still consider applying, as we invest in our employees and support them to develop the skills and knowledge required to deliver their role.

Interview date: W/C 4th August

Want to find out more about us and the role?

If you would like further information on the role, the organisation, or our commitment to addressing under-representation and the development and progression of all colleagues, we would be happy to answer any questions.

Join us for a 45-minute lunchtime webinar to learn more about working at the Living Wage Foundation/Citizens UK. Anyone can attend to find out more about the role, all enquiries welcome. In the past, candidates have found this a helpful space for understanding whether the role is right for them.

The webinar will take place on Monday 7 July from 13:00-13:45 on Zoom. Sign up here.