About FareShare Go

FareShare Go provides charities and community groups with direct access to surplus food from local supermarkets, including Tesco, ASDA and Waitrose & Partners.

The food is good quality food that can no longer be sold for a variety of reasons, such as damaged packaging or a short-shelf life. Since launching the scheme in 2015, we have already connected over 7,500 charities with more than 3,500 stores across the UK.

FareShare’s Strategy & Vision
 

Vision: We have the vision of a UK where “No good food goes to waste”.

Mission: To use surplus, fit for consumption, food to feed those who are vulnerable in the UK by supporting front line charitable organisations that tackle the cause and not just the symptoms of food poverty.

Our Purpose: We are doers. We are a community. We change lives.

Our Values: Passion – for our cause and the challenge that lies ahead

Ambition – to go the extra mile and drive the change that must happen

Respect – for ourselves, each other, our volunteers, our partners and our beneficiaries

Collaboration – it’s only by working with others that we can be stronger

Focus – on providing the best service possible so that we deliver and

achieve the most for our clients/customers.

The role

As Community Coordinator, your role will focus on the growth and sustainability of the FareShare Go programme in the West Midlands; through maximising relationships and adding value to create the best experience for our charity community. The successful candidate will be an exceptional communicator, with an approachable nature who will play a vital role in developing and maintaining charity and retailer relationships, plus raising awareness of FareShare Go across your local area.

• Charity account management: You will carry out virtual calls and in person visits with new and existing charities, and be responsible for ensuring that coverage KPIs are reached and maintained for both new and existing retailers. Using your analysis of charity needs, plus your knowledge of retailer and store profiles, you will use these visits to maximise the offer to charities, ensuring the service meets their requirements.

• Community Capacity Building: As part of the Building of relationships with charities, you will seek opportunities to enable and empower charities to increase their capacity and ability to take more food, to ultimately increase the redistribution of surplus food to those in need.
   
• Sustainability and Compliance: You will work with your Regional Manager and team to identify stores where re-engagement activities are needed to improve charity coverage and charity compliance. You will work to maximise the amount of food collected by charities with lower levels of compliance. You will also be responsible for undertaking food safety reviews with charities to ensure compliance.

• Retailer Engagement: You will play a key role in maintaining strong retailer relationships across your region. You will take an active role in any meet and greets with retailers, where required. Plus you will be responsible for maintaining regular contact with the relevant retail stakeholders in your region, sensitively dealing with any issues in a professional manner, as and when they arise.
   
• FareShare Network Engagement: We aim to become 'oneFareShare’. These roles are an integral part of our FareShare network and you will partner closely with the Regional Centre(s) in your areas. You will work on joint initiatives which improve and grow the FareShare community, ensuring that charities have access to the FareShare service which best meet their needs.

We believe every young person in the UK should be supported to develop and fulfill their relationship ambitions for life.  The pandemic has highlighted the immense inequalities of our relationship experiences .  Fastn was set up to confront relationship injustice.

We are searching for an Education Programme Development Co-ordinator ready, willing and able to take on an exciting challenge.You will hit the ground running and be accountable for:

• Creating and sustaining strong relationships and networks with a wide range of partners, actively influencing, and achieving tangible gains that support young people develop and work towards relationship ambitions for life
• Influencing front-line educational organisations to embed a commitment to meaningful relationships learning and relationship ambition for life throughout their work
• Creating, developing and securing uptake of tools and knowledge for educators to support young people to shape and fulfil their relationship ambitions for life
• Communicating evidence to influence key stakeholders so that support for healthy and dependable relationships learning throughout the education system prioritised and actioned
• Systematically monitoring and evaluating work of Fastn, our network and funded partners to improve  sustainability, relevance and efficiency of work

We warmly welcome applications from Black, Asian, minority ethnic, LGBTQ+, young candidates and those who may need to work flexibly. 

The role is offered as an 80% FTE (30 hours of a 37.5 hour week), with the possibility of additional flexibility for a suitable candidate.  Working hours are flexible; some travel and calls will be required outside standard working hours when conditions permit. Fastn operates an annualised TOIL system.

Although this is a short-term role in the first instance, there will be opportunities to take on a new role or similiar activity if strong performance and behaviour in keeping with Fastn's values are evident. 

We are looking to recruit a passionate and charismatic Training Coordinator to support the Therapeutic Support team in a brand-new role. We are seeking an individual who has outstanding leadership and organisational skills to help us grow and coordinate a growing team of trainers.

Over the past 12 months we have trained thousands of volunteers, youth workers, and teachers on our online Emotional Rollercoaster and Emotional First Aid training. As our team grows we are looking to increase our capacity to bring more support to those on the ‘front line’. Not everyone needs to be a specialist, but we are passionate about equipping those who walk alongside others in the day-to-day.

The Therapeutic Support Training Coordinator will play a vital role in helping us achieve our vision. The post-holder will have excellent people skills and prior knowledge/experience of providing therapeutic services in order to effectively deliver training in this area. They will also have strong leadership and organisational skills to successfully lead a training team.

TLG is committed to safeguarding and promoting the welfare of children, young people and their families and expects all staff including volunteers to share this commitment. The successful applicant will be required to undertake an enhanced DBS check.

We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.

The closing date for applications is 5pm Monday 17th May 2021. Initial interviews will be scheduled for the 19th & 20th May 2021.

Are you passionate about bringing the joys and freedoms of cycling to people from diverse backgrounds? We seek an exceptional person to organise, coordinate and develop a range of "Inclusive Cycling" activities at Life Cycle UK. You will be motivated and committed to helping people from all walks of life to overcome barriers to cycling and progress to becoming confident, regular cyclists. 

About us

We are Life Cycle UK, a charity that helps people feel healthier, happier and more connected to each other – using cycling as a vehicle. Based in Bristol and working across the West of England and Derbyshire, we have been transforming lives through cycling since 1999. We know that cycling will play a key role in tackling our society’s biggest challenges: poor health and wellbeing, COVID-19 and the climate emergency.

Our Inclusive Cycling project offers extra support for any individual or group that experiences barriers to cycling. We offer Beginner and Returner courses, a Cycle Buddy scheme, supported Group Rides (Visually Impaired, Over 55s, Mental Well-being) and Young Person’s sessions. We also provide access to loan bikes, affordable refurbished bicycles, free 1-1 cycle training and free basic bike maintenance tuition.

We’re now looking for an Inclusive Cycling Project Coordinator to join the team for a nine-month maternity cover contract, on a part-time basis (working 30 hours over four days each week).

The benefits

• Salary of £20,003 – £23,161 pro rata
• 5% pension contribution
• 31 days holiday per annum (including bank holidays)
• Staff discounts on refurbished bikes
• Cycle to work scheme
• Discounted tech through TechScheme
• Discounted Endura cycle clothing
• Support the delivery of services that are making a positive difference in people’s lives.

About the role

As the Inclusive Cycling Project Coordinator, you will act as a key agent of change in the lives of local people. Guided by the four principles of Engagement; Enablement; Enjoyment and Empowerment, you'll offer activities that promote good physical and mental well-being through cycling and provide a pathway from absolute beginner to fully independent cyclist.

Specifically, you will reach out and engage with those who may be socially excluded due to age, ethnicity, economic disadvantage, disability, physical or mental health. Supported by freelance ride leaders and a team of volunteers, you'll help people from all walks of life to increase their cycling activity and experience the personal, social and environmental benefits of doing so.

Coordinating Get Cycling! Courses, Group Rides and Cycle Buddies activities, you will work flexibly across all Inclusive Cycling projects.

Your role will also involve:

• Meeting with new participants to explain our activities and encourage participation
• Guiding and supporting participants to progress in their level of cycling ability
• Recruiting, training, managing and supporting volunteers
• Developing a volunteer-led Inclusive Cycling social hub

About you

To be considered as the Inclusive Cycling Project Coordinator, you will need:

• Proven experience of working with vulnerable services users and hard to reach communities.
• Experience in delivering informal programmes of training and learning.
• Experience in running activities and events.
• Experience in promoting activities and events, using a variety of methods.
• Experience of managing and supporting volunteers.
• Knowledge of the issues that face people who are experiencing mental and concurrent physical health illness, and the ability to empathise.
• To be a confident cyclist with an awareness of the barriers that can prevent people from cycling.
• Excellent communication skills and the ability to relate to people of all abilities, ages and backgrounds.
• Basic social media skills.
• Proven project management skills, including report writing, gathering feedback and evaluation.
• Excellent administrative skills and the ability to organise programmes of cycling activities.
• Excellent organisation skills, with careful attention to detail.
• A good level of computer literacy, especially with Microsoft Office 365 (Word, Excel, Outlook etc.).

Though not essential, the experience of working in the voluntary sector would be beneficial to your application, as would an understanding of learning psychology and behaviour change.

Being a qualified instructor or the willingness to complete Ride Leader training would also be an advantage, but not essential.

How to apply

Please apply via our website. You will find full application instructions there. We look forward to hearing from you!

AGE UK ESSEX

Care Coordination Role

JOB DESCRIPTION

JOB TITLE:  Care Coordinator Harlow

HOURS:  37.5 HOURS PER WEEK

SALARY:  £26,148.50 pa

RESPONSIBLE TO:  Head of Services, Information, Advice and Advocacy 

Main Duties and Responsibilities:

Personalised Support

Care coordinators provide extra time, capacity and expertise to support patients in preparing for or in following-up clinical conversations they have with primary care professionals. They will work closely with the GPs and other primary care professionals within the PCN to identify and manage a caseload of identified patients, making sure that appropriate support is made available to them and their carers, and ensuring that their changing needs are addressed. They focus on delivery of the comprehensive model to reflect local priorities, health inequalities or population health management risk stratification. 

Key role requirements 

• Proactively identify and work with a cohort of people to support their personalised care requirements, using the available decision support aids. 

• Bring together all of a person’s identified care and support needs and explore their options to meet these into a single personalised care and support plan, in line with PCSP best practice. 

• Help people to manage their needs, answering their queries and supporting them to make appointments. 

• Support people to take up training and employment, and to access appropriate benefits where eligible. 

• Raise awareness of shared decision making and decision support tools and assist people to be more prepared to have a shared decision making conversation. 

• Ensure that people have good quality information to help them make choices about their care, 

• Support people to understand their level of knowledge, skills and confidence (their “Activation” level) when engaging with their health and wellbeing, including through use of the Patient Activation Measure. 

• Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing. 

• Explore and assist people to access personal health budgets where appropriate. 

• Provide coordination and navigation for people and their carers across health and care services, alongside working closely with social prescribing link workers, health and wellbeing coaches and other primary care roles. 

• Support the coordination and delivery of MDTs within PCNs.

Training requirements

The Personalised Care Institute (live from April 2020) will set out what training is available and expected for Care Coordinators. 

Notes

The job description reflects the requirements of the post at the time of writing. These requirements may change over time and the job description may need to be reviewed.

All staff, directors and volunteers are required to work with Age UK Essex policies and procedures, ensuring that they are carried out in relation to the job and their responsibilities.

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Do you believe in our values; to listen and support, to empower and respect, collaborate, innovate, and take accountability? 

Then we may have the role for you!

WE ARE LOOKING FOR INTERVENTION AND WOMEN’S CENTRE COORDINATORS TO WORK WITH OUR MINERVA TEAM ON THE DELIVERY OF A NEW SERVICE OUTSIDE OF LONDON

Work location: Based in one of the Advance or partner Women’s Centres with travel across the specified geographic region to other centres/community hubs as required. 

The successful candidate will have a full UK driving license and the ability to secure a vehicle for use (with mileage to be compensated)

We have a range of positions:

• Region 1 – Hampshire (0.5 FTE – 2.5 days per week)

• Region 2 – Kent (0.4 FTE – 2 days per week)

• Region 3 - Thames Valley (0.2 FTE – 1 day per week)

• Region 4 – Essex and Hertfordshire (0.4 FTE – 2 days per week)

If you have a preference for a geographic region, please state this clearly in your application. 

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Advance is committed to equality and diversity and strongly encourages applications from women with disabilities, from BME backgrounds and the LBT community, and with personal experience of the criminal justice system.

What we do:

Advance is a well-respected, award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women experiencing domestic abuse and supporting women with short-term sentences to reduce offending.  Through the Minerva service, our goal is to divert women from the Criminal Justice System at the earliest opportunity and prevent families breaking down as a result.

The project:

We are in the process of expanding our service beyond our London footprint to Bedfordshire, Essex, Hampshire, Hertfordshire and Kent, along with Thames Valley, providing one-to-one advocacy and specialist work including workshops and group activities delivered by Advance in partnership with voluntary organisations.

In short you will:

• Be the first point of contact for clients coming to the Women’s Centre; offering a warm welcome and trauma informed approach. 

• Hold responsibility for the Minerva telephone number and email account in your region. 

• Assist in researching additional resources and events for service users; both within the Centre and across the region. 

• Contribute to creating and lead on updating the local Services Directory with details of local organisations, key contacts and details of services on offer, including eligibility criteria.

• Assist the Service Manager in managing the smooth running of the Women’s Centre in your region, including managing the group workshops timetable, arranging meetings and booking external venues for client groups or training events.

• Facilitate direct group delivery and events at the Women’s Centre and regional venues 

• Assist the Service Manager with the quality assurance and collation of data and information as required, including for funder reports.

What we offer:

• 30 days holiday plus public holidays 

• Pension scheme 

• Access to our Employee Assistance Programme

• Staff away days

In addition to the great benefits listed above, you will have the opportunity to work in a flexible, supportive environment with a team of committed, inspiring women.

Please find the full job description and person specification attached below.

Applications close on Monday 31st May 2021 

Please note we will be assessing applications on a rolling basis and inviting shortlisted candidates to interview throughout the process. We reserve the right to close this post early should the recruitment be successful prior to the listed date. 

To apply: Please submit your CV along with a supporting statement addressing your suitability for and interest in the role, paying particular attention to criteria in the person specification. 

Please note that any offer of employment will be made subject to references and confirmation of the right to work in the UK, verification of a UK driver’s license and an enhanced DBS check. 

As someone who has lived experience of disability​, you will be providing peer support to disabled people with a range of disabilities to enable them, using a direct payment, to have more choice and control over their care and support needs.

Disability Action Haringey is in the early stages of development; we have recently appointed our first Chief Executive Officer, secured Charity registration and will be operating as a Charitable Incorporated Organisation. As a user-led, pan-disability Deaf and Disabled Peoples Organisation delivering services, the Trustees are passionate in ensuring Haringey becomes a more inclusive borough where disabled people are seen for their valuable contribution to society and where disabled people have the same lifetime opportunities as non-disabled people.

About the role:

This is a new role in a newly formed organisation. As an Independent Living Adviser, you will be expected to:

• Provide peer support and training to individuals and their family and friends (where appropriate) to provide them with information, advice and assistance to enable them to access and manage a direct payment.
• The post-holder will also lead on engaging with stakeholders and the wider members of the community to create a culture of embedding the Social Model of Disability in everyday life, thereby removing barriers faced by disabled people.

This is an exciting opportunity to provide disabled people with choice, control and independence in their life.

Further details and a job description can be download here from Charity job website.

Hours: 7 hours per week (flexible working hours to be agreed on confirmation of post)

Salary: scale 1 point 1 £22,252 per annum pro rata (£4,326)

Contract: Fixed term until December 2022

Location: Holloway, Islington N7. During the Covid-19 restrictions our staff are able to work from home. We expect to return to in person working at the centre after this time.

Manor Gardens and Islington Food Poverty Alliance (IFPA) are looking for a committed and passionate individual to support the delivery and success of the work of IFPA, and our Food Poverty Action Plan 2019-2022.

This is a new role with the opportunity to have a real impact on the ways Islington is tackling food poverty, and support the development of partnership work and collaboration across the Borough.

You’ll get the opportunity to work with a wide variety of organisations and individuals across Islington, including local businesses, Islington Council and the public sector, the charity sector, grassroots organisations, and local residents themselves. You’ll also get the opportunity to be innovative and come up with ideas on how we can best achieve our aims, and choose to work on projects that interest you.

You’ll work closely with the Operations Manager who chairs the IFPA, and will support the delivery and development of this role. You do not need to have experience in delivering a similar role – but you’ll need to be someone with strong organisational skills and a real passion for tackling food poverty. We look forward to hearing from you.

About Manor Gardens Welfare Trust

Manor Gardens Welfare Trust is a charity with an excellent history of supporting people to improve their health and wellbeing since 1913. Our mission is to work with people and communities to take action and enable good health, resilience and opportunity.

Our organisation is made up of three areas: our health and wellbeing services, our Early Years services, and our buildings offer as a landlord and a local community centre. Our health and wellbeing services operate across London, with our main base in Islington. We offer a variety of services to people of all ages and all communities, with a particular focus on those that experience identified barriers and difficulties in accessing support and services. This includes but isn’t limited to those living with long-term physical or mental health conditions, refugee and migrant communities, survivors of or those experiencing abuse, those who are socially isolated, and others who for many reasons are experiencing poor health and wellbeing.

We work from the approach that wellbeing and good health means different things to different people, and address this through working alongside communities, and recruiting many of our staff from the communities we serve. We work creatively and with flexibility, and having a positive impact on those we work with is at the heart of all we do.

How To Apply

For a recruitment pack, please click 'Apply on website' to be direct to our website.

Closing date for applications: Tuesday 1st June at midday 

Interviews: TBC

Manor Gardens Welfare Trust is committed to valuing, respecting and celebrating diversity, and maintaining a diverse workforce that reflects the communities with which we work. We recognise the value of lived experience in any role we offer, and we welcome and encourage applicants from all sections of the community regardless of their sex, race, disability, age, sexual orientation or religious belief. We do not expect candidates to have experience in every aspect of the job description, or to meet every requirement in the person specification – all we ask is a willingness to learn and develop in any areas you may have less experience in.

We also encourage potential candidates to contact us for an informal conversation or email response to any questions you may have. For further information or an informal conversation to discuss this post please contact Alex Britten (please click 'apply on website' for contact details). 

Manor Gardens Welfare Trust follows safer recruitment procedures, and all successful applicants will be subject to an enhanced DBS check. Any disclosures within a DBS check do not necessarily prevent an individual from taking up a position with us, and we encourage those with questions about this to contact us to discuss further.

We have an exciting opportunity for a role based within our London MARAC Team, that requires knowledge and experience working within the domestic abuse sector, as well as strong administrative, interpersonal and stakeholder liaison skills.

 Multi Agency Risk Assessment Conferences are regular meetings where information is shared by a variety of key organisations both statutory and non-statutory on the highest risk domestic abuse cases in order to create safety/ action plans that help reduce and manage risk to victim/ survivors.

This position will require you to work closely with the MARAC Team Manager, MARAC Team, MARAC Chair and partner agencies to ensure referral thresholds are met, meetings are well organised, effectively coordinated, and accurate recordings of the meetings are taken and distributed following planned delivery requirements.

We are looking for a highly organised individual with the passion to make a difference, you will need proficient I.T. skills particularly in Word, Excel and case recording database systems.

We welcome and encourage applications from Black, Asian and Minority Ethnic (BAME) candidates.

Are you passionate about working with Young Adult Carers and making a lasting difference?

With your superb organisational skills and passion for working with young people, you will develop and deliver a programme of peer support groups and activities, in addition to managing a caseload of referrals, for our Young Adult Carers, aged 15-21 in Lambeth.  Our Young Adult Carers are navigating their way through complex sets of circumstances which have been exacerbated by the Covid-19 pandemic, and this project is their opportunity to have a break from their caring role, have fun, meet others in the same situation and access support they and their families need.

You will have experience working with vulnerable young adults and will have a strong grasp of the realities of being a young adult carer in an inner city London borough. 

Closing date: 9am Monday 24th May 

Interview date: Wednesday 26th and Thursday 27th May

Service Manager – Learning4living – Dual Diagnosis & Supported Living Pathways

Northampton Hope Centre tackles poverty and homelessness.

Our work helps people experiencing the most acute problems of disadvantage, exclusion and marginalisation. As well as giving practical support, we focus on helping people to help themselves, provide support and services that will enable individuals to take back control of their own lives. The charity was established in 1974

Purpose of Post

The purpose of this new post is to be a key member of staff delivering the Hope Centre’s new specialist support projects, services for Mental Health, Substance Misuse and Supported Living (Housing), including the line management and support responsibilities of staff working on the projects and continual service development.

Reports to: Head of Service Delivery

Team: Client Services

Hours: 37 hours per week (Full time). Some evening, bank holiday or weekend work will be required and time off given in lieu of extra hours – Fixed term for 1 year, with potential extension

Salary Grade: £27500 - £30000 per annum

_____________________________________________________________________________

Key Responsibilities

Services & Staff

• To play an integral role in leading the delivery of support for Mental Health, Substance Misuse and Supported Living  services

• To be responsible for the management and delivery of the new ‘Hope Supported Living’ housing provision,  proactively identifying any trends, gaps in service provision and improvements required to grow credibility and scale of the project – maximising allocations and minimising voids

• To ensure that needs and risk assessments for all potential new residents to ‘Hope Supported Living’ are carried out in line with departmental procedures
• Ensuring ‘Move On’ and ‘Support Plans’ are person centred, maximising potential for service users progression
• To provide consistent and clear line management and leadership to the staffing and volunteer teams
• To work with the Service Manager – ‘Hand Up’, Skills & Employability Lead and Head of Service Delivery to generate new approaches to support services in line with identified need.
• Co-ordinating and managing a programme of support, training, therapeutic workshops and activities to enable service users to develop professional and life skills and increase confidence
• Ensuring exceptional standards of delivery in therapeutic group work with service users related to mental health, substance misuse and tenancy support/independent living skills
• Co-ordinating and managing the one-to-one support we offer to service users, using appropriate validating tools in order to measure their progress
• Networking with other organisations within and out of the “homeless sector” and pulling in their resources and expertise

• Building a cooperative and collaborative team that is flexible and adaptable to changing requirements.
• Assigning work to team members, monitoring and supervising the day-to-day delivery and quality standards of the work.
• Working alongside the Skills & Employability Lead to identify suitable service users for supported Work Based Learning, education & training or therapeutic groups/activities
• Leading by example, with exceptional case management and operational management skills to deliver against desired outcomes
• Providing professional guidance and coaching on case management to staffing team and arranging suitable training to meet team competences and capability
• Monitoring own and team’s performance to ensure it meets expectations and agreed performance criteria, reporting variances to the Head of Service Delivery and implementing performance management procedures where necessary
• Participating in training and development opportunities as agreed with the Head of Service Delivery
• To provide regular line management, supervision and appraisal for staff, in line with organisational standards
• To co-ordinate the recruitment of staff and deliver an appropriate induction and ongoing professional development.
• Act as a positive role model showing professional and caring attitudes and behaviour towards other team members, service users and partner agencies.
• To ensure good practice in the support of the vulnerable adults we support
• To participate in regular team meetings and SMT meetings

Accountability

You will be line managed by the Head of Service Delivery but will manage your own workload, prioritising both personal and team tasks and working on your own initiative.

Service Objectives

• To improve the mental and physical wellbeing of people experiencing mental health and substance misuse in Northampton, encouraging access to treatment and continued engagement
• To be a leading agency of choice in progressive and preventative support services within the homelessness sector
• To deliver a leading package of support to all residents within our supported housing projects, enabling them to move on to settled housing
• To offer leading advocacy services
• To work with people who are not ready to accept treatment, to encourage and motivate them to consider options available to them, and to support clients who lack confidence/motivation.
• To develop the services to meet the needs of this client group in conjunction with the Service Manager – Hand Up , Skills & Employability Lead and the Head of Service Delivery

• Supporting clients in the service provided by the Hope Centre and identifying service users suitable for case management
• To support, encourage and supervise service users who are involved in therapeutic workshops / groups
• Working alongside the volunteering co-ordinator and Service Managers to develop and grow the organisations volunteering opportunities (externally and for service users) with a high focus on services to support non English speaking service users

Key Responsibilities (Service Users Support)

• Ensuring service user involvement and a person centred approach are embedded within the team.

• Provide education and raise awareness to help service users manage factors that affect their mental health, substance misuse, tenancy sustainment, independent living skills and physical/mental wellbeing.
• Listening to service users and encouraging positive steps towards personal development
• Providing advice, information, practical and emotional support to service users regarding their support.
• Developing, alongside service users, flexible and realistic person centred plans within agreed guidelines.
• Regurlarly reviewing and reporting findings of department caseloads
• Attend weekly Multi Agency Homelessness Pathway Panel, as appropriate, and represent Hope on a variety of forums, exchanging information and improving joint working and achieving better outcomes for people we support
• Work closely and collaboratively with support work partner agencies, ensuring a  joined-up support offer, avoiding any unnecessary duplication of work and ensure an even distribution of the workload for shared outcomes

General

• All information must be maintained within GDPR regulations
• To be an active and effective Manager, driving the same from your teams
• To work some hours outside of normal office hours (including evenings and weekends and the on-call ROTA).
• At all times to carry out every aspect of your duties with due regard to Northampton Hope Centre’s  policies and procedures
• To ensure Northampton Hope Centre’s values are embedded in the service delivery
• To maintain a professional level of communication at all times.
• To keep clear records and plans of all contacts with clients, professionals and meetings with external agencies.
• Undertake other duties as may be reasonably determined by Head of Service Delivery, the CEO or Board of Trustee’s.
• To participate in regular supervision and annual appraisal, and help identifying your own job-related development and training needs.

Administrative

• To raise and maintain service user records in terms of attendance to workshops and as required for case management
• To complete and file required records in line with the requirements from external funding bodies
• To complete reports to the Board of Trustees when requested
• To record, monitor and report on service user progress and outcomes

Other 

• To attend staff meetings as and when required
• To attend relevant training sessions and courses
• Being a member of the Management bank holidays and out of hours shift rota.

Person Specification

This person specification sets out the essential and/or desirable experience and abilities needed by the successful candidate for this post. Please bear these points in mind when applying for the role as these requirements will be taken into account at both the shortlisting and interviewing stages.

Service Manager – Learning4living & Housing

Qualifications

1. A level 5 Health & Social Care or relevant counselling, social work, mental health nursing or substance misuse qualification
2. First Aid certificate

Knowledge

Essential Criteria - Understanding of developing and delivering services within a support setting

Essential Criteria - Understanding of the relationship between mental health and substance misuse and how these may impact on physical, mental and emotional wellbeing

Essential Criteria - Knowledge and understanding of risk assessment and risk management in a mental health or substance misuse setting.

Essential Criteria - Knowledge and understanding of safeguarding procedures and reporting any relevant issues in a timely manner

Experience

Desirable Criteria - Good understanding and awareness of housing and homelessness issues, including working with rough sleepers

Desirable Criteria - Experience of running therapeutic activities and group processes.

Desirable Criteria - Experience in Motivational Interviewing techniques

Desirable Criteria - Awareness of local services

Essential Criteria - Minimum 2 years’ experience of line managing staff within a challenging work environment specifically within a mental health, substance misuse or homelessness/supported living setting

Essential Criteria - Experience of developing and sustaining effective working relationships with, and working successfully in partnership with, other services and organisations

Essential Criteria - Development and management of projects in either a Mental Health, Substance Misuse or Homelessness/independent living setting

Essential Criteria - Proven experience of delivering and/or managing an efficient and effective casework management service in a Mental Health / Substance Misuse or Homelessness/independent living setting

Essential Criteria - An understanding of mental health conditions

Skills and Abilities

Essential Criteria - Ability to deal with stressful and difficult situations in a calm manner

Essential Criteria - Excellent negotiating and advocacy skills, and the drive and commitment to achieve positive outcomes for service users

Essential Criteria - The ability to communicate effectively, both across all levels of the organisation, and with external stakeholders

Essential Criteria - Ability to take control and responsibility for stressful, disruptive or highly-charged situations, calling on emergency services when required

Essential Criteria - Excellent organisational and record-keeping skills

Essential Criteria - Ability to work on own initiative and work well under pressure, prioritise work and meet tight deadlines

Essential Criteria - Empathetic and able to relate to staff, volunteers, customers and external agencies

Essential Criteria - To keep composure in the face of emergency and unexpected events

Essential Criteria - Ability to prioritise and manage workload

Essential Criteria - Ability to engage, lead and motivate others

Essential Criteria - A self-starter who is outcome focused and target driven

Practical

Essential Criteria -Good IT skills including Word, Outlook, Excel and PowerPoint, with proven ability to input and extract information and produce reports

Role based in Essex, Hertfordshire,bedforshirebut currently working remotley

About FareShare

FareShare is the UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to almost 11,000 frontline charities and community groups. We support 10,962 local charities and community groups. Over the past year 24,074 tonnes of food were redistributed by FareShare. Our charity network serves 933,578 people every week.

Hunger is a growing issue in the UK and while there is surplus food that is otherwise going to waste, we believe that this food should be used to feed people first.

About FareShare Go

FareShare and the Irish social enterprise FoodCloud have been working together since 2016 in a partnership designed to help UK retailers address the issue of edible surplus food they may have within their stores. This innovative partnership, known as FareShare Go, brings together a technology platform and FareShare’s knowledge of the UK charity food redistribution market. Using this App we are connecting charities with edible surplus foods.

The Role

As Community Coordinator, your role will focus on the growth and sustainability of the FareShare Go programme; through maximising relationships and adding value to create the best experience for our charity community. The successful candidate will be an exceptional communicator, with an approachable nature who will play a vital role in developing and maintaining charity and retailer relationships, plus raising awareness of FareShare Go across your local area

• Charity Welcoming and Engagement: You will carry out Welcome Visits to new charities and be responsible for ensuring that coverage KPIs are reached and maintained for both new and existing retailers. Using your analysis of charity needs, plus your knowledge of retailer and store profiles, you will use these visits to maximise the offer to charities, ensuring the service meets their requirements.

• Community Capacity Building: As part of the Building of relationships with charities, you will seek opportunities to enable and empower charities to increase their capacity and ability to take more food, to ultimately increase the redistribution of surplus food to those in need.
   
• Sustainability and Compliance: You will work with your Regional Manager and team to identify stores where re-engagement activities are needed to improve charity coverage and charity compliance. Liaising with the Central Team, you will work to maximise the amount of food collected by charities with lower levels of compliance. You will also be responsible for undertaking annual food safety checks within the agreed timeframe.

• Retailer Engagement: You will play a key role in maintaining strong retailer relationships across your region. You will take an active role in any meet and greets with retailers, where required. Plus you will be responsible for maintaining regular contact with the relevant retail stakeholders in your region, sensitively dealing with any issues in a professional manner, as and when they arise.
   
• FareShare Network Engagement: We aim to become 'oneFareShare’. These roles are an integral part of our FareShare network and you will partner closely with the Regional Centre(s) in your areas. You will work on joint initiatives which improve and grow the FareShare community, ensuring that charities have access to the FareShare service which best meet their needs.

Specification

Essential

• Have exceptional relationship building skills with a range of stakeholders
• Be a strong communicator who is able to engage with a variety of audiences.
• Be confident and assertive in handling difficult situations, whilst demonstrating calmness and professionalism
• Strong problem solving skills
• Self-manage your own performance and workload.
• Have initiative and innovative thinking, in order to shape new/different ways of working
• Have strong IT skills
• Be flexible with working arrangements as the role may involve high levels of travel to areas of the UK.
• Have a valid driver’s licence for the UK, access to a car and can undertake extensive travel across your region.

Desirable

• Level 2/3 Food Safety training is desirable, but training will be provided.
• Have previous experience working with constituent relationship management (CRM) software. Salesforce experience is advantageous.
• Some experience in data analysis and project planning
• Be degree educated or have a strong career history doing

IT Service Coordinator: 12 month Fixed Term Contract

Itad is a leading international development consultancy providing advice to governments, foundations, multilateral agencies and non-profits on how to maximise the impact of their investments. We have a 35-year track record of providing our clients with the information and insight they need to make development work smarter, produce better results and improve people’s lives. Our knowledge and expertise are grouped around Practice areas including Fragile and Conflict-affected Settings (FCAS), Human Development, Inclusive Growth, Social Protection, Climate Change and Livelihoods, and Governance and Institutional Strengthening.We continue to grow in size, commercial performance and professional reputation and we are increasingly recognised as a global leader with a diverse client base including international development agencies and philanthropic foundations.   

The Role

Itad is about to embark on a project to upgrade our ERP and introduce systems to increase efficiency and productivity. We require an IT Services coordinator to look after the day-to-day delivery and support to the business while our Senior IT Service Manager leads the system upgrade project. This role will work closely with our Systems and Information Officer who provides first level support and advice to the business. We are looking for someone who can work independently, is pro-active, driven to improve processes and ways of working and has good stakeholder management skills and experience.

This role will be responsible for ensuring that day to day issues and queries are appropriately responded to and escalated as required. This is largely to support our internal users although some project specific support to external consultants may be required.  Maintaining spend within budget, developing Board level risk reports around system integrity and security is a key deliverable alongside maintaining oversight of our policies and certifications

The Candidate

You will already be an experienced co-ordinator in a client facing role with excellent knowledge of Microsoft Server technologies, 365 admin level experience across Teams, Sharepoint, OneDrive, Exchange Online etc.   Your experience will include supporting network devices and concepts, printers, softphones and other business hardware and software.  Using your technical skills as a base, you have strong interpersonal skills to develop working relationships, proactively troubleshoot, use your time effectively, make autonomous decisions and flex to changing business priorities and issues. You will ideally have experience of Navision 2015 or other ERPS and M-Files or similar document management systems but this isn’t essential.  A key part of this role is to identify and implement solutions and improvements to all of our systems and process so you will already have experience of working in this way.

The salary for this role is up to £35K depending on your skills and experience. 

We also offer a comprehensive learning and development programme, 24 days holiday plus additional time off over Christmas and a matched company pension up to 5%. 

The role is based in our offices in Brighton & Hove (East Sussex) but will largely work remotely until restrictions are lifted then we would expect the role to be based in the office for the majority of the time.

Successful candidates will already have the right to live and work in the United Kingdom

The deadline for applications is April 16th but please note we will be interviewing successful candidates on a rolling basis.

Please note we will not be considering applications or enquiries from recruitment agencies

The ‘All Roads Lead to Alexander’ is a 3-year program that aims to bring families and young people living with a disability across commonwealth communities in Birmingham to tell their life stories.  Through this programme we will explore the meaning of disability, diversity and inclusion from a community perspective and explore, challenge, share and develop perspectives on disability between and within commonwealth communities in Birmingham.

The post will be split between our Head Office in Staffordshire and field based work in inner-city Birmingham.  Typically, this will involve 4 days a week working in the community in Birmingham and 1 day a week at our Head office in Staffordshire, although this working pattern is subject to slight variation on occasion. 

Main Duties:

Project Management

• Consult, plan, recruit and organise in order to deliver over 120 disability led creative workshops; 52 workshops to explore skills creation and community action and 53 training sessions aimed at building able leadership skills for both disabled and abled community champions.
• Work in close partnership with our artistic delivery partner to co-manage the project deliverables in accordance with the “Spirit of 2012” funding agreement.
• Work with our community partner organisations, local community groups, other external organisations and service users in co-producing and developing the ‘All Roads Lead to Alexander’ programme of engagement, workshops and events.
• Secure appropriate venues and resources to deliver the project and negotiate to be within budget.
• Directing the promotional and marketing activity undertaken by the Caudwell Children Marketing and Communications Team.

Community Engagement

• Act as the central point of contact (the “face of the project”) with all participant families and volunteers, communicating workshops/performance information, resources required and resolving any access issues for participants. 
• Act as the central point of contact for community partner groups across commonwealth demographics within Birmingham.
• Raise awareness, identification and engagement of Caudwell Children and ‘All Roads Lead to Alexander’ through stalls, sessions, talks and community forums and any other events/festivals, in order to generate the appropriate level of beneficiary engagement and participation in the project.
• Gather data through consultation with community groups as defined in the project plan to implement long-term community action and development plans.
• Support young people and their families in exploring their understanding of culture, disability and context within Birmingham, including providing detailed summaries of participants needs in advance of the workshops.
• Work as an effective link with local stakeholders including local community groups, local authority departments and health providers to share insight and enable skills exchange.

Community Team/Volunteer Management

• Support the community partners to recruit appropriately skilled Community Assistants and co-ordinate their activities during workshops and performances.
• Work with the community partners to establish and provide any development and progression opportunities for the Community Assistants.
• Promote volunteering opportunities, working with local faith groups, schools and community organisations in order to generate the appropriate level of volunteer engagement and participation in the project.
• Support the Volunteer Team at Caudwell Children to recruit, on-board and train suitable volunteers for the ‘All Roads Lead to Alexander’ projects where needed.
• Oversee, assign roles, place and supervise volunteers and their involvement in activities in line with the project plan.

Project Specific Delivery

• Manage and run ‘All Roads Lead to Alexander’ events across Birmingham having a visible and active presence online/face to face, including creating/carrying out risk assessments and managing all safeguarding procedures.
• Provide 1-to-1 support throughout various sessions and ensuring that carers are able to manage behavioural or health needs.
• Working with the Community Assistants and the artistic delivery partner to create a framework of session plans to deliver non-music creative elements of the project.
• Reinforcement of a safeguarding awareness culture at every stage of the project plan and within every activity.

Monitoring and Evaluation

• Provide the Leadership Team with current information regarding community engagement activities.
• Ensure that appropriate accurate records are kept and evaluation activities completed in line with the project reporting standards.
• Compile and complete all necessary data, statistics and case studies for quarterly reports from multiple databases in line with the Project Plan.
• Arranging monthly meetings with the management team and attending meetings as and when required.

This Job Description indicates only the main duties and responsibilities of the post and is not intended as an exhaustive list.  The post holder may be asked to carry out other duties from time to time.  The Charity reserves the right to amend this Job Description from time to time, according to business needs. 

Person Specification:

Essential Criteria

• Experience delivering community based engagement with a focus on inclusivity activities to defined outcomes and outputs.
• Experience working with and supporting volunteers.
• Experience of developing relationships with diverse multi-cultural community groups and stakeholders.
• Experience working with young people and families.
• Experience working with service users with multiple complex needs.
• Proven experience working on engagement and co-creation projects.
• Excellent communication skills.
• Excellent planning and organisational skills.
• Excellent IT skills e.g., Microsoft Office.
• Ability to engage people effectively in a one-to-one or group setting.
• Excellent communication, interpersonal, written and communication skills, including working with a variety of audiences.
• Excellent co-ordination and organisational skills, including the ability to prioritise, plan and compete workloads with tight deadlines.
• Able and willing to travel between various sites, mainly in Birmingham and Staffordshire. 

Desirable Criteria

• Knowledge of statutory, third sector and community services available to different communities in inner-city Birmingham.
• Experience of working in multiple inner-city Birmingham communities.
• Understanding of community and cultural challenges, tensions and experiences in commonwealth communities.
• Experience of working in the Charity/Third Sector/ SEND experience would be advantageous.
• Experience of working in CQC/ISO regulated organisations would also be advantageous.
• Some flexibility to meet the needs of the business may be required.
• A general knowledge of Health & Safety regulations would be advantageous.

Please note: the closing date for applications is the 14th May 2021.

• First stage Interviews are scheduled for the 21st May 2021.
• Second stage interviews are scheduled for the 26th May 2021.

Disclosure & Barring Service Checks:

The Charity is committed to safeguarding children and young people and therefore adopts a safer recruitment approach through a robust recruitment and selection process.  All posts within the Charity are subject to DBS checks, in line with the Rehabilitation of Offenders Act (1974).  This role is eligible for an Enhanced with barred lists DBS check.