Home based with the potential to do some face-to-face activity post COVID-19

This is an exciting time to join Shaw Trust, to help us in this mission we are looking to expand our employability services within Shaw Trust and looking for Continuous Improvement Officers to join us.

The Shaw Trust, in tandem with government and the broader employment support community across the UK is working hard to make sure we support as many individuals as possible to get and keep a job. We believe that everyone who needs help and support to attain their employment goals should be able to access it as soon as possible and that support should reflect their individual needs.

Reporting directly to Quality and Continuous Improvement Manager. For this post holder the primary focus of the role is to ensure the continuous improvement of employability contract delivery including the achievement of outcomes and correct use of processes and systems in order to ensure full quality compliance with contractual obligations.

The secondary focus of the role is the optimisation of the beneficiary experience and service delivery within designated contracts and their supply chains to ensure a high quality experience at all times.

Shaw Trust operates on a national level with over 2,000 staff and 1,000 volunteers. We work with the government, local authorities, combined authorities, health service providers, employers, and other stakeholders – including the Education and Skills Funding Agency, Department for Work and Pensions, clinical commissioning groups and NHS Trusts.

The ideal candidate must have an understanding of the local and regional labour market and employment issues within one of two geographical areas – Central England and Home Counties and able to maintain an up-to-date working knowledge of the benefit system and entitlements.

The ideal candidate will need to be inclusive and embrace our culture and values, putting those we support at the heart of everything we do. You will consistently deliver high quality services to support our communities and beneficiaries.

Benefits

• Competitive Salary
• Enhanced Pension Scheme after 6 months
• Life Assurance x 3 of your salary
• Enhanced annual leave

Shaw Trust is committed to a policy of equality of opportunity and inclusion. We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme. Living our values we are keen to reflect the diversity of UK society at every level within our organisation. We welcome applications from all sections of the community including from people with lived-experience and/or knowledge of disability or social exclusion. If you have accessibility requirements and would like information in a different format, contact HR Services to make alternative arrangements.

Mountsorrel Relief in Need Charity makes grants to people in Mountsorrel, Leicestershire, who are in need, hardship or distress. Most grants are made to individuals in need, although grants are also made to organisations which provide services to people in the village. 

We are looking for someone to effectively process all applications for grants on a part-time, self-employed basis, working from home, starting as soon as possible.

The role involves: 

• Visiting individual applicants in their homes and gathering detailed information about their needs, circumstances and finances

• Presenting information to trustees and answering questions 

• Arranging the supply of goods and services to successful applicants

We are looking for someone who: 

• Is empathetic, caring and considerate, respectful and non-judgemental

• Has relevant experience of working directly and sensitively with service users in need, hardship or distress 

• Has a good understanding of issues affecting people living in poverty, including the benefits system

• Has knowledge and skills to input to, and maintain, a database

• Knowledge of the Mountsorrel / Soar Valley / Charnwood area

Experience of grantmaking in a charity context would be an advantage and ideally you will have access to a vehicle to carry out home visits. The role is subject to a DBS check.

You will be provided with independent in-work emotional support, should you want it as part of the role. 

The work is interesting, rewarding and occasionally challenging, with no two days the same. 

Please note that the above details describe the role as it is usually carried out. At present, separate arrangements due to Covid-19 are in place to ensure the safety of the postholder.

To apply, you should send in your CV and covering letter, clearly indicating how you meet the requirements of the person specification.