Member services manager jobs

Full-time, permanent | c£42,000 | Remote, UK-based | Rotational shifts including evenings, weekends and overnight work

Be there in the moments that matter most

We're looking for an experienced, compassionate and clinically confident Senior Psychological Therapist to join our growing Crisis Line team.

This is a unique opportunity to work at the frontline of crisis care, supporting members of the fire services community through some of their most difficult moments and helping them find a path forward. As a senior practitioner, you'll use your expertise to assess complex presentations, manage significant risk and provide immediate psychological support when it matters most.

About the role

As a Senior Psychological Therapist (Crisis Line), you will respond to individuals experiencing acute emotional distress, suicidal ideation, self-harm risk and other urgent mental health crises. Working remotely as part of a rotational shift pattern, you'll provide calm, focused and compassionate support through telephone, online chat and digital platforms.

Using advanced clinical skills and evidence-based approaches, you will assess risk, formulate safe and effective interventions, and support individuals to move from crisis towards safety and stability.

You will:

• Provide autonomous crisis assessment and immediate psychological intervention for people presenting with complex or escalating risk
• Conduct structured risk assessments and respond to suicide risk, safeguarding concerns and urgent mental health needs
• Develop collaborative safety and risk management plans
• Deliver support through telephone, online chat and digital platforms
• Contribute to clinical decision-making, escalation processes and safeguarding responses
• Work collaboratively with colleagues and external partners to support effective care pathways
• Maintain accurate, timely and high-quality clinical records
• Participate in supervision, reflective practice, service development and continuing professional development

About you

You will hold a Level 5/6 qualification in psychological therapy, counselling, psychotherapy or a related discipline, or have equivalent professional experience, alongside registration with a relevant professional body such as HCPC, BACP, BABCP or UKCP.

You will bring significant experience of supporting people experiencing emotional distress, crisis or complex mental health needs, with strong skills in risk assessment, safeguarding and brief psychological intervention.

We're particularly interested in people who can remain calm and effective under pressure, make sound autonomous clinical decisions, communicate with compassion and clarity, and work confidently within structured clinical frameworks in a remote, shift-based service.

Experience in crisis helplines, acute mental health services, emergency services, suicide prevention, trauma-informed practice or digital service delivery would be an advantage.

Working arrangements

This is a fully remote, UK-based role delivered through a rotational shift pattern, including evenings, weekends and overnight working.

The role includes participation in the senior clinical escalation on-call rota, with a requirement to provide a minimum of six weeks of cover each year.

Occasional national travel may be required.

Due to the nature of the role, enhanced safeguarding checks will be undertaken.

Our commitment

Fire Fighters Charity is committed to diversity, equity, inclusion and belonging. We are working to build a culture and environment where everyone in our community feels welcome, accepted, respected and that they belong.

We welcome applications from people with diverse backgrounds, experiences and perspectives, and reasonable adjustments will be considered where appropriate.

Closing date: 19 July 2026

Selection Process

The selection process will be a two-stage process.

First-stage interviews will take place via video call during the week commencing 27 July 2026.

Second-stage interviews will be held in person during the week commencing 3 August 2026.

Ready to apply

If you are motivated by making a meaningful difference to people at moments of crisis, and you have the clinical expertise, resilience and values to thrive in this role, we would welcome your application. Click apply to submit a CV and a covering letter.

Join us and help ensure that no member of our fire services community faces crisis alone.

This is a rare opportunity to lead one of Yorkshire’s most respected community foundations and help shape the future of giving across Calderdale.

For over 35 years, Community Foundation for Calderdale (CFFC) has connected people who care with causes that matter. We believe local generosity has the power to transform lives, strengthen communities and create opportunities for everyone to thrive.

As an independent charitable funder, we work with individuals, families, businesses and organisations to invest in local charities and community groups tackling some of Calderdale’s biggest challenges. Every year, we distribute more than £2 million in grants to support people and places across the borough. At the same time, we are building our permanent endowment, creating a lasting legacy that will continue supporting local communities for generations to come.

This is what makes CFFC unique. We do not just make a difference today. We create a legacy that will benefit Calderdale in perpetuity.

Following many years of successful leadership from our current Chief Executive Officer, we are seeking an exceptional leader to build on this strong foundation and lead CFFC into its next chapter.

About the role

Reporting to the Board of Trustees, you will provide strategic and operational leadership, ensuring CFFC continues to grow its impact, strengthen partnerships and inspire philanthropy across Calderdale.

You will lead and develop a committed staff team, work closely with Trustees, build trusted relationships with donors, businesses, professional advisers, charities and public sector partners, and ensure the organisation remains financially sustainable, well-governed and ambitious for the future.

You will also act as CFFC’s public ambassador, representing the organisation across Calderdale and beyond, while championing the importance of local giving and community investment.

About you

We are looking for an inspiring and collaborative leader with significant senior leadership experience and the ability to build confidence and credibility with a wide range of stakeholders.

You will demonstrate:

Proven strategic leadership and organisational management experience.

Experience of developing successful partnerships, fundraising, income generation or business development.

Strong financial and governance awareness.

Excellent relationship-building, communication and influencing skills.

Experience of leading and developing high-performing teams.

A genuine commitment to community impact and the values of the voluntary sector.

You may come from a community foundation, charitable trust, grant-making organisation, charity, public sector, social enterprise or a commercial organisation with a strong social purpose.

What we offer

Salary in excess of £60,000, dependent on experience.

Permanent, full-time position.

Flexible and hybrid working, with a regular presence required in Calderdale.

20 days annual leave plus bank holidays, additional Easter Tuesday leave and office closure over the Christmas period, rising to 25 days after five years’ service.

Employer pension contribution, with details available in the candidate information pack.

The opportunity to lead a respected local foundation with a strong legacy, deep local relationships and ambitious plans for the future.

Closing date: 31 July 2026

First round interviews: Week commencing 17 August 2026

Second round interviews: Week commencing 24 August 2026

CFFC is committed to equality, diversity and inclusion. We welcome applications from people of all backgrounds and are happy to discuss any adjustments candidates may need during the recruitment process.

If you are an ambitious leader who wants to build on a strong legacy, inspire local philanthropy and help create lasting change for communities across Calderdale, we would love to hear from you.

Main purpose of the job

This role will provide additional capacity to help secure new restricted grants, and manage existing reports to ensure maximum possible alignment of grants to Bond’s overall strategy and financial objectives.The role will support the Fundraising Director to identify potential funders and scope opportunities, support with project management of funding proposals, coordination of reports and due diligence requirements.

The role will report to a member of the Senior Management Team but will work closely with Bond’s Director of Fundraising (consultant or employee) and with SMT leads as specific to funder. 

Main responsibilities

Managing the restricted funding pipeline 

• Working with the Director of Fundraising, maintain the restricted funding pipeline including co-ordinating the submission of reports
• Regular scanning for new funding opportunities, new bid identification, tracking deadlines and donor requirements, and identifying Bond’s eligibility for relevant grants. 
• Where required by the Director of Fundraising, produce briefings and background notes for funder outreach.

Supporting the successful development of funding proposals 

• Working with the Director of Fundraising and in coordination with relevant teams, draft funding proposals and ensure that relevant templates and due diligence are completed in line with agreed deadlines and quality standards. 
• Work with the Director of Finance & Planning to prepare budgets for each proposal in accordance with donor guidelines and Bond’s internal budget framework. 
• Working with the Director of Fundraising, support the internal coordination of funding proposal development, including setting up relevant internal calls, supporting communication and liaison with funders, tracking progress, and ensuring that tasks are completed in line with internal and funder deadlines.

Ensure that restricted fundraising supports Bond’s overall and financial strategy 

• Working with the Director of Finance and Planning and relevant SMT leads, ensure that budgets for restricted grant proposals align to funder requirements and templates, while also supporting Bond’s strategy and our financial objectives.
• Maximise cost recovery and track resourcing implications of the funding portfolio. 

Person Specification

Essential 

• Track record of successful fundraising, including drafting successful funding proposals
• Understanding of the restricted fundraising landscape, ideally including experience with funders Bond works with or others funding international development
• Budgeting skills and financial literacy, including understanding of how restricted fundraising can support Bond’s overall financial objectives. (Formal accountancy qualifications are not required.) 
• Strong knowledge of international development including some expertise on the policy areas within which we work
• Strong excel and IT skills 
• Excellent written and oral communication skills
• Strong project management skills, including ability to track progress towards deadlines 
• Excellent inter-personal skills, including the ability to work with senior level staff to ensure progress towards agreed objectives, as well as building relationships with funders where required 
• A demonstrable commitment to anti-racism, equity and inclusion and a commitment to Bond’s values of openness, collaboration, dynamism and influence

Benefits

Bond offers a competitive salary and benefits package including: 

• 27 Days Annual Leave + Bank Holidays, with additional staff privilege days, normally between Christmas and New Year 
• 7% pension contributions (staff pay 3.5%)
• Flexible working hours (Hybrid working – 1 day, minimum in the office per month) 
• Staff Development days 
• Perk Box access 
• Employee Assistance Programme 
• WeCare (Health and wellbeing services, including access to 24/7 online GP services, second medical opinion, mental health support such as counselling, guidance from health professionals, burnout prevention, life event counselling, get fit programmes, nutritionist advice, etc. – for staff and immediate family) 
• Interest free season ticket loan 

How to Apply

To apply submit your CV and cover letter by middnight on the 26th July 202

In the cover letter we expect you to set out:

• Why you are interested in this role
• How you meet the role requirements
• Your understanding of equity, diversity, inclusion and why it matters in this role

Bond and Equal Opportunites

Bond values diversity and works to advance equity and inclusion. All staff have a responsibility to ensure that they are being open, accepting and respectful to all that they come into contact with within their work at Bond, regardless their protected characteristics. Acting in accordance with the EDI policy, Bond staff must contribute to our inclusive organisational culture ensuring that they are aware of and respond appropriately to micro-aggressions, racism, sexism, LQBTQ+ misconduct and disability equity. Bond Staff must not be bystanders, and must report when they witness any unacceptable behaviour.

In order to assess and ensure the continued effectiveness of Bond’s Equal Opportunities Policy, all applicants are asked to complete a short questionnaire when applying. You are not obliged to answer the questions but the more information you supply the more effectively we can monitor our equal opportunity practices. Completion of all questions is voluntary and failure to answer any question(s) will not affect your application in any way. 

The information you supply will be treated in confidence and will not be seen by any member of the selection panel responsible for the appointment. The questionnaire will be detached from your CV and cover letter, stored anonymously and used purely to provide statistics for monitoring purposes.

Privacy Note for Applicant

Our Privacy Notice for applicants can be found on applying.

Subject of Employment at Bond

If successful, you must have the right to work for the duration of your contract at Bond. All offers of employment will be subject to satisfactory references. Bond also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

We have an opportunity for an experienced and motivated leader to join our Service Improvement & Transformation team. As a Programme Lead – Integrated Support, you will lead the development and delivery of integrated support models for people living with Motor Neurone Disease (MND).

As a Programme Lead, you bring expertise in project governance, stakeholder engagement and service improvement. You are confident managing risk, budgets and performance, and skilled at turning strategy into delivery. This Programme Lead role will see you coordinate interconnected projects, drive collaboration and ensure consistent, high-quality delivery across an ambitious programme.

This is a pivotal role at the heart of national transformation, where you will drive innovative approaches to service design, strengthen partnerships across health and care systems, and ensure that people affected by MND receive high-quality, coordinated support wherever they live.

Key Responsibilities 

• Lead the planning and delivery of the Programme Lead – Integrated Support portfolio
• Coordinate seven connected workstreams, ensuring alignment and quality
• Develop and manage programme frameworks, governance and reporting
• Drive progress across projects, managing risk and dependencies
• Work with senior stakeholders to shape and deliver strategic priorities
• Oversee timelines, budgets and outcomes across all activity
• Promote inclusive collaboration with colleagues, volunteers and communities
• Use data and insight to track performance and embed improvement

About You 

• Proven experience as a Programme Lead or within a similar role
• Strong project and programme leadership across multiple initiatives
• Formal project management qualification (PRINCE2, APM or Agile)
• Experience in service improvement and quality improvement methods
• Strong stakeholder engagement, including senior leaders
• Skilled in risk management, planning and delivery within budget
• Analytical thinking with the ability to translate insight into action
• Experience within health, charity or service-led organisations
• Knowledge of integrated service delivery approaches
• Experience developing sustainable programme frameworks

Further information about working for the MND Association and full job description is available in the attached Candidate Pack. 

This is a home-based role with travel requirements across England, Wales and Northern Ireland.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders. 

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements. 

What We Offer 

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays 
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies 
• 24/7 GP access via phone and video 
• Life assurance and confidential counselling helplines 
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave) 
• Access to Benefit Hub for discounts on everyday shopping 
• Enhanced pension scheme 
• Opportunities for training and personal development 

About Us 

Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.   

The Bone Cancer Research Trust has invested close to £12 million in research funding since our inception in 2006, with commitment accelerating rapidly since our first dedicated strategy was launched in 2017. We offer a diverse portfolio of research grant funding, supporting research at all phases and researchers at all stages of their career. 

To maximise the impact of our work, we are now seeking an exceptional individual to provide administrative and coordination support across Research, Information, Support and Awareness. We are seeking a motivated and organised individual to hit the ground running as part of our busy charitable team. This is an exciting opportunity to be involved in the delivery of our charitable objectives and make a tangible impact on the lives of those affected by the disease. 

As an integral member of a cross-functional team, the post holder will support delivery across all charitable pillars and help ensure a joined-up approach to our work. 

A key part of the role will be to engage directly and build strong relationships with our research and clinical community, from sending welcome packs to supporting our yearly impact monitoring.

The role will also involve interacting with patients and those affected with primary bone cancer. This may be through sending information resources or support boxes or may include the planning and delivery of laboratory tours. 

Experience working in an administrative, process driven, or project delivery environment is essential. Knowledge and/or experience of medical charities would be beneficial but not essential. Working in health or research-related environments would be beneficial, but not essential.  The role will involve the use of the charity’s CRM database and Teamwork.  Experience in the use of these is beneficial; however full training will be given. Experience in organizing and delivering meetings and/or conferences would be beneficial. 

This exciting role will give the successful candidate the opportunity to learn about all aspects of a medical research charity, all whilst making a huge difference to people affected by primary bone cancer. 

Job Title - Medical Advisor

Contract - Associate

Salary - £40 per hour per report and £115.00 if sitting on the panel

Location - Home Based

About the IRM

The Independent Review Mechanism for England (IRM) provides, on behalf of the Secretary of State for Education, review panels for potential and current foster carers and adopters when agencies have decided not to approve them as a foster carer or adopter, or to terminate or change the terms of their approval.

As an IRM Medical Advisor you will be providing written medical advice to caseworkers, panel members and the Contract Manager about individual applicant and their suitability to foster/adopt as well as ad hoc advice on occasions.

Usually, the need for a medical advisor’s report is requested either after:

• Health issues are identified which have been a primary concern for the agency and given as reasons in the qualifying determination letter
• The agency documents indicate health issues have been identified which may affect a person’s suitability to foster or adopt but this has not been initially noted as a primary concern for the agency
• During the course of preparing for an IRM panel, the applicant/s have a medical emergency which then needs to be considered alongside other concerns regarding suitability
• A request for information which may relate to a specific condition or general information, not related directly to the applicant/s

To apply for this role, please click on the 'apply now' button below to complete the application. Please note, we do not accept CV’s.

Closing Date: 26th July 2026 at 23:59

Interview Date: TBC

We believe a diverse workforce enables us to improve our service. We are genuinely committed to encouraging candidates from all sections of the community. This includes those from, the global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are under represented at the IRM.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

HT is a vibrant, evangelical, charismatic, Anglican church with a large and growing church family of all ages and stages. We are situated right at the centre of Cambridge and are perfectly placed to reach students and adults alike. Our heart is to reach Cambridge and beyond with the amazing news of Jesus Christ. We want to see as many people as possible come to follow him, be transformed by his love, and be equipped to be fruitful disciples.

This is a broad, strategic, and high level role overseeing all HT’s operational activity in order to turn vision into action and enable kingdom growth. You will be a key member of HT’s Senior Leadership Team and will be expected to bring considerable spiritual maturity, a strong understanding of operating in a church context, and proven strategic and technical leadership.

A major aspect of this role is to envision, encourage, and direct the wider Operations Team. A significant portion of your week will be spent with them, and you will be the key communication link between the Senior Leadership Team and the Operations Team. Strong management experience is essential, as is an understanding of the unique environment of operating as a member of church staff.

Sunday services are the shop window of HT and are central to everything we do. They are also our most complex operation, currently involving over 50 volunteers and serving approximately 500–600 worshippers across four services. While much of the weekly delivery will be delegated, your ongoing oversight, input, and development of Sundays will be key. 

Salary: £35,159 to £36,935 (starting salary range)

Working pattern: Full-time, Permanent (35 hours per week)

Pension: USS

Annual leave: 25 days plus 8 bank holidays, 3 well-being days, and a Christmas office closure

Location: Hybrid, flexible working model with an office located in central London. Occasional UK-wide travel for GHE and relevant events.

Reports to: Policy Manager (Skills, Innovation, International)

Purpose

GuildHE is seeking an ambitious Policy Officer to play a pivotal role in the next phase of our organisation’s growth. Working directly with the Head of Research Policy and the Policy Manager (Skills, Innovation, International), you will help monitor, analyse, and respond to policy initiatives within the research and innovation space.  You will support a range of member-focused events and activities to ensure staff in our member institutions are well-informed and supported. This includes supporting the management of the GuildHE Research Consortium and leading on the organising and delivery of our flagship annual PGR Doctoral Festival, helping our members develop, share best practices, and maximise their research impact.

Key Responsibilities 

Policy Analysis & Communication

1. Horizon Scanning: Monitor government departments (e.g., DSIT, DfE), funding and regulatory bodies (UKRI, Research England, OfS, Innovate UK), and other stakeholders for policy updates, funding calls, and consultation launches in relation to Research and Innovation policy.

2. Briefings: Produce concise policy briefings, data summaries, and position papers for GuildHE members and leadership on key Research and Innovation issues (e.g., REF, knowledge exchange, KEF, commercialisation, research culture, open research). Develop high-quality external reports, consultations, blogs and other materials articulating member challenges and opportunities.

3. Consultation Drafts: Assist senior policy colleagues in gathering evidence, analysing member feedback, collaborating with sector stakeholders, and drafting compelling arguments that articulate the unique perspectives of GuildHE institutions.

4. Share Best Practice: Identify case studies across the GHE membership to share best practice internally and externally and drive national conversations about new ways of working and operating in the sector.

5. Policy issues: Maintain up-to-date knowledge of national and institutional research and innovation policies indicated by the Head of Research Policy or Policy Manager (Research, Innovation, International).

Member Support & Consortium Coordination

1. Member Engagement: Maintain regular, positive communication with research and innovation leads across member institutions, fostering a collaborative network.  Support relevant GuildHE member networks, including the Knowledge Exchange, Innovation and Place network, promoting communication, collaboration, and best practice exchange to inform evidence-based policy development.

2. Member development: Provide support for timely implementation of good practice guidelines and associated resources, within agreed budgets. This includes assisting with members' business development initiatives, such as Research Degree Awarding Powers.

3. Event Delivery: Develop and deliver content for events including the GuildHE Research Consortium meetings, the Research and Knowledge Exchange Symposium, PGR Doctoral Festival, the PGR Network for global majority students and sandpits/match events, workshops and roundtables. 

4. Shared Services: Collaborate with other GHE teammates to maintain and deliver our shared services (i.e. research outputs repository, shared postgraduate online training, research impact tracking and researcher development tools) and explore new services in response to members’ needs

5. PGR Students: Develop and deliver initiatives for postgraduate students and early career researchers (e.g., our PGR Support Programme and associated student networks), working closely with the Policy Manager (Student Experience) to ensure postgraduate students are reflected in broader student support policies.

The postholder will also be expected to:

1. Actively support the delivery of the GuildHE strategy.

2. To contribute positively to a small, professional team focused on delivering excellence in their members’ interests.

3. Support GuildHE events and communication activities as appropriate - including campaigns, writing articles, blogs and press releases.

4. Build strong relationships with key stakeholders at HE institutions and sector agencies, including senior leaders, academics, and policy staff.

5. Gather feedback from HE institutions and use this to inform the continuous improvement of our services.

6. Demonstrate a proactive approach to embedding EDI principles within all policy development and advocacy efforts.

7. Represent GuildHE externally on a range of HE sector groups and projects and deputise for the Head of Research Policy or the Policy Manager (Skills, Innovation and International) as appropriate.

8. Undertake any other reasonable duties as may be required.

Person Specification

Core Skills

• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships

• Clear, concise writing skills for drafting policy responses, reports, and emails to senior stakeholders with excellent attention to detail.

• Problem-solving, Influencing and advocacy skills 

• Ability to digest complex, lengthy policy documents and extract key themes relevant to GuildHE members.

• Confident digital skills and highly proficient user of computer packages including MS Office and G Suite

• Ability to manage multiple tasks effectively, adhere deadlines, and maintain project momentum. This includes the capacity to monitor progress, identify and mitigate potential risks, and proactively address challenges.

• Experience in using data and evidence to enhance and impact assess activities. 

• Facilitation and convening skills would be advantageous 

Core Attributes

• Ability to build professional relationships quickly and sustainably with members and a wide range of stakeholders

• Able to meet deadlines, to prioritise work and to anticipate issues and problems with strong attention to detail

• A collaborative, communicative and flexible team player who is also comfortable working independently.

• An individual who shares our values of equity and inclusion and can translate these values into day to day work and impactful outcomes.

• An understanding of, or a keen interest in, the UK higher education sector, research funding landscape, or public policy.

• To be willing to travel across the UK for meetings with members, stakeholders and events and to work flexibly, when and where necessary.

Ideal Experience

• Knowledge and understanding of higher education policy, working in research and innovation and/or supporting a research environment. 

• Experience of developing policy positions and responses

• Experience in synthesising complex data and/or ideas

• Experience in supporting training and development

Job Advert

GuildHE is a formal representative body, representing diversity in the higher education sector and the widest variety of institution types across the UK.  We are undergoing an exciting period of transformation, evolving our policy approach and member-focused services to significantly increase our impact within the sector and ensure we’re providing timely, proactive support to our members as they address emerging 21st century challenges.  

GuildHE is seeking an ambitious Policy Officer to play a pivotal role in the next phase of our organisation’s growth. Working directly with the Head of Research Policy and the Policy Manager (Skills, Innovation, International), you will help monitor, analyse, and respond to policy initiatives within the research and innovation space.  You will support a range of member-focused events and activities to ensure staff in our member institutions are well-informed and supported. This includes supporting the management of the GuildHE Research Consortium and leading on the organising and delivery of our flagship annual PGR Doctoral Festival, helping our members develop, share best practices, and maximise their research impact.

If you think you can bring bold, creative and proactive energy to our small-and-mighty team to help take us to the next level, we want to hear from you!

Application closing date: Sunday 12th July

Interviews: Tuesday 21st July 

Please submit your cv and a cover letter via the jobs portal

Curious about the role? Please contact Dana Gamble, Policy Manager for more information

Job Purpose 

To provide a physiotherapy service as part of a multi-disciplinary team, on a part-time basis

Key Working Relationships

Physiotherapists are self-employed contractors and report to the Clinical Lead.

Other key working relationships:

• Other physiotherapists within the team
• Other members of the services team
• Action for M.E. colleagues

Job Description

Key duties

• Respond to physiotherapy referrals
• Carry out assessments, provide advice and recommend interventions to manage the symptoms in patients with M.E./C.F.S. and related conditions, working with a whole person approach, and involving family/carers where appropriate
• Provide written reports for the person with M.E. and others involved in their care with consent of the patient
• Participate in clinical team meetings at least once a quarter (approximately 1 hour)
• Participate in quarterly physiotherapy team meetings (approximately 1 hour)

Key Tasks 

• Arrange and undertake consultations in the most appropriate manner for the patient - remotely by either telephone, Zoom or email.
• Record consultation details (date, length of consultation, charge) on Action for M.E.’s internal tracker for invoicing purposes
• Consider choices and in collaboration with the person with M.E., agree attainable and realistic goals, however small, during assessment
• Offer a selection of gentle progressive interventions to facilitate an improvement in their quality of life
• Offer follow-up consultations with patients by phone, Zoom or email
• Raise any safeguarding concerns to appropriate colleagues.

Working Practices  

• Seek to reduce fear associated with the illness and to create an environment for healing
• Offer clear and consistent information and advice to people with M.E. and their family/carers
• Work within Action for M.E. policies ensuring privacy and dignity.

Person Specification

Qualifications/Key requirements

• Must be registered HCPC
• Must be registered with Chartered Society of Physiotherapy or other professional body which can provide PLI
• Up to date professional indemnity insurance
• Safeguarding training to Level 3
• Eligible to work in the UK

Experience and Knowledge

May be varied but would typically include:

• Several years of post-graduate work experience in different aspects of the profession
• Familiarity with the NICE Guideline for the management of M.E. (2021)
• Experience in the management of long-term conditions
• Experience in the management of chronic pain and its impact on the quality of life
• Working in a multi-disciplinary team

Skills and Behaviours

• Excellent communication skills, in both active listening and careful word usage
• Proficient with Microsoft Office (including Word, Excel, Outlook, Teams) and the ability to quickly learn relevant bespoke software systems

Attitudes

• Understanding that ME/CFS is a complex biomedical condition
• A desire to help people holistically to manage their ME/CFS
• A willingness to think outside established protocols

The successful candidate will be a key part of our Senior Management Team and providing maternity cover for our work driving improvements to accessibility and inclusion across the music and live events industry. 

Oversee our industry-facing guidance and resources on live events accessibility, including the Live Events Access Charter and Grassroots Community Accessibility Framework, in line with the organisational strategy.

Ensure Attitude is Everything’s industry-facing resources include guidance around disabled artists’ and professionals’ feedback, environmental sustainability and intersectional experiences.

Lead on the development and implementation of processes to capture feedback from disabled audiences, artists, professionals and volunteers to ensure disabled people’s lived experiences sit at the heart of our work.

· Working with the team to ensure disabled people’s lived experiences inform our work with the music and live events industries.

· Support the Industry Development Manager on delivering the paid Charter membership scheme.

· Provide expert accessibility perspectives to internal and external projects. This is likely to include consultancy for venues and festivals, sharing expertise around accessible communications, policy and process development, developing accessible working cultures and advising on onsite delivery.

· Where required, provide support, advice and deputising responsibilities for other projects such as our internal training and development, accessible workplace, networks, industry campaigns and other activities.

We are looking to appoint a full-time Audio-Visual Production Engineer with good organisational skills to help facilitate production in the growing ministries at Holy Trinity Cambridge, working with and reporting to the Senior Worship Pastor.

A thriving musical worship ministry is in the DNA of HT. Worship is one of our core values; we believe that when we worship, we seek not just to praise him, but also to encounter him and be transformed by him. 

Our worship and production team operate as one team and is made up of over 100 volunteers. During normal university term time, we have four Sunday services – all these services utilise band-led worship and we employ everything from the newest songs to contemporary re-workings of ancient hymns. We regularly live-stream our services and events and, having recently upgraded our livestreaming equipment, are keen to develop and grow the volunteers who help to implement these online services.

This is primarily an audio- and team-focused job, but you will be working alongside the Worship Team and other HT ministries to deliver the audio-visual production (including live-stream) aspect of the HT worship ministry. In addition to our Sunday services, you’ll deliver AV production for a wide range of events, both inside and outside the church buildings, including weddings and funerals, as well as kids, youth, student, Easter, and Christmas events.

Night Engagement Worker

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.

Job Title: Night Engagement Worker 

Location: Based in Catford, closest station is Tulse Hill Station with great bus links nearby. This service does have step free access.

Salary: £28,800

Shift Pattern: 37.5 hours per week Monday to Sunday 20:30 - 08:30. You may also be required to work outside these hours as per service and resident requirements, which includes weekends and bank holidays which form part of your rota

About the Role

We’re looking for a Night Engagement Worker to join the team in Catford. You will support within the Offender Personality Disorder Housing Accommodation to support in successfully rehabilitating and reintegrating our residents and participants back into the community. The service delivers support for people in the criminal justice system who are deemed high risk, and likely to meet criteria for personality disorder. Penrose OPD HASS service offers specialist accommodation to people with high risk/high needs and require intensive support to overcome barriers to resettlement and progress towards independent living in the community.

You will assist with those who have recently been released from prison, secure health settings, or are transitioning from Approved Premises. Your role will involve supporting all aspects of key engagement activities, aiding their rehabilitation, reablement, and reintegration into society by providing pathways, support, and appropriate interventions, that will enable successful resettlements and work with internal and external partners and agencies to achieve desired outcomes. 

Key Responsibilities include:

• Support residents who may be facing challenges with substance misuse, helping them take positive steps forward.
• Creating one to one person centred support plans to support residents in achieving their goals.
• Ensuring the safety and wellbeing of residents at all times during the shift, including regular check ins and carrying our protocols.
• Planning activities to engage residents with other people, communities, and opportunities during the evening which may include movie nights and games nights.
• Lone working is part of the role, but you’ll always have a supportive team around.
• Be a valued and reliable member of the team, completing handovers for day colleagues for a seamless service.

About You

We're looking for someone who shares our passion for supporting people who may be deemed as having a personality disorder and have been referred to us by the criminal justice service. Our residents are at the forefront of our service delivery, so building trusting and professional relationships is key. You’ll be adaptable, proactive, and confident using your initiative to resolve challenges, and keep the night service running smoothly. Teamwork is essential and having previous knowledge of the needs our residents may have. Each support plan is tailored to the individual, so you'll help deliver care that truly meets their needs. 

What are we looking for:

• Due to the nature of this service, it is an occupational requirement that the postholder is female
• Understanding of Personality Disorder
• Understanding of Criminal Justice System
• Awareness of external opportunities which are available such as with education, employment and benefits
• Organised and proactive in managing tasks like welfare checks, safeguarding, and accurate record keeping
• Experience working with people with multiple and complex needs
• Experience contributing to support plans, reviews, and helping residents work toward their goals
• Confidence in identifying when someone may be struggling with their mental or physical health, substance use, or other challenges, and knowing how to respond
• Ability to motivate and empower others to reach personal goals and overcome barriers to independence
• Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs
• Understanding and compassionate of the different needs people with multiple and complex needs have and be aware of the social marginalisation that can be attached to people who face personal challenges
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds.

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Job Title: Director of Examinations 

Reports to: Chief Executive

Line reports: Examinations Manager (x2) 

The Royal College of Ophthalmologists (RCOphth) is a membership organisation and the voice of the profession, with over 4,750 members in the UK and overseas. Our role is to champion the specialty, set standards of training and practice, and influence change to make a difference to the lives of patients with eye conditions.

Job Purpose 

The Director of Examinations plays an important role within the College, providing strategic leadership, oversight and delivery of our exam function in the UK and overseas, at the same time as ensuring alignment with best practice and GMC standards.

This role has responsibility for a budget of £2M+ and for the delivery of exams to around 3,000 candidates each year. The postholder is also responsible for leading a team of six members of staff and forms a key part of our Senior Leadership Team, taking corporate responsibility for the overall direction and operational management of the College.

Main responsibilities 

1. To oversee the strategic direction and delivery of exams 

• Provide strategic leadership for the College's examination function, ensuring all examinations are designed, delivered and continuously improved in accordance with the College's strategic objectives, regulatory requirements, obligations and recognised best practice 

• Develop and implement the long-term exams strategy, anticipating future developments in medical education, assessment, AI technology and regulation to identify opportunities, manage risks and ensure the continued relevance and sustainability of the College's examinations 

• Ensure the College's examinations meet the standards required by the General Medical Council (GMC) and other relevant regulatory bodies, maintaining robust governance, quality assurance and standard-setting processes that demonstrate examinations are valid, reliable and fit for purpose 

• Lead the strategic planning, financial management and performance of the examinations function, ensuring delivery within agreed budgets while maintaining high-quality services and identifying opportunities for innovation and operational efficiency 

• Champion an outstanding candidate and stakeholder experience by ensuring examinations are delivered to consistently high standards of customer service, accessibility, fairness and professionalism, with particular regard to equity, diversity and inclusion, confidentiality and information security 

• Provide executive leadership for the development, implementation and continuous improvement of policies, assessment methodologies and quality assurance frameworks, ensuring alignment with developments in medical assessment and educational best practice. 

• Oversee governance arrangements for examination appeals, reasonable adjustments, examination security and risk management, ensuring robust, transparent and legally compliant decision-making processes 

• Ensure comprehensive monitoring and analysis of examination performance, assessment outcomes and equality data, using evidence and statistical analysis to inform continuous improvement, maintain standards and provide assurance to the College's governance structures and external regulators 

• Drive the development and implementation of digital solutions, leading business change to improve resilience, efficiency, data quality and the candidate experience 

• Lead the strategic development and expansion of the College's international examination portfolio, identifying opportunities for growth while ensuring consistent quality, governance and candidate experience across the UK and overseas in a financially sustainable way 

• Ensure appropriate governance, oversight and maintenance of systems, policies, guidance and digital resources, including candidate communications and public-facing information 

• Foster a culture of continuous improvement, innovation and evidence-based practice across the examinations function, ensuring emerging risks, operational issues and opportunities are identified and addressed proactively. 

2. To foster close and constructive relationships with key stakeholders 

• Develop and maintain strategic relationships with examiners, psychometricians, clinical leaders, regulators and international delivery partners, fostering collaboration to ensure the consistent delivery, quality and integrity of the College's examinations across the UK and internationally 

• Provide strategic oversight of the recruitment, development and performance of the College's volunteer examiner workforce, ensuring examiners are appropriately trained, supported and calibrated to deliver assessments in accordance with regulatory requirements and recognised best practice 

• Serve as the executive lead for the College's Examinations Committee and its subcommittee structure, providing strategic advice, governance support and assurance to enable effective oversight of the examination function and its ongoing development 

• Lead the College's relationship with the GMC, acting as the principal point of engagement on examination matters. Ensure timely and robust regulatory reporting, represent the College in formal discussions, and provide assurance that examinations continue to meet all applicable regulatory standards 

• Build and maintain productive relationships with key UK stakeholders, including the Postgraduate Dean for Ophthalmology, the Academy of Medical Royal Colleges (AoMRC), NHS partners and other professional bodies, influencing developments in postgraduate medical assessment and promoting collaboration across the sector 

• Lead the College's engagement with international partners, including examination delivery organisations, host institutions and the College of Ophthalmology of Eastern, Central and Southern Africa (COESCA), supporting the strategic growth, quality assurance and sustainable development of the College's international examination portfolio 

• Represent the College externally on matters relating to examinations and assessment, acting as a trusted advisor to senior clinical leaders, regulators and partner organisations, and enhancing the College's reputation as a leader in postgraduate medical assessment. 

3. To lead the directorate 

• Provide executive leadership of the team, creating a high-performing, collaborative and customer-focused culture that enables colleagues to deliver excellent outcomes 

• Lead, develop and empower the team through effective coaching, succession planning and identification of professional development opportunities, building capacity and resilience

• Establish clear individual and team objectives aligned to the College's strategic priorities, monitoring performance, fostering accountability and supporting the successful delivery of agreed outcomes

• Promote effective communication and collaboration across the team, ensuring colleagues are informed, motivated and connected to the College's strategic direction, while championing the team's achievements across the organisation 

• Ensure robust financial stewardship, including strategic financial planning, budget management and long-term forecasting, contributing to the College's sustainability and value for money 

• Provide strategic advice, analysis and assurance to the Board of Trustees and Finance Committee, reporting on performance, risks, financial position and progress against objectives 

• Establish effective governance and programme management arrangements to deliver strategic initiatives, foster cross-College collaboration and drive continuous improvement. 

4. To contribute as a member of the Senior Leadership Team (SLT) 

• Play a full and active role as a member of the SLT, contributing to the development and delivery of the College's strategy and organisational priorities 

• Provide visible organisational leadership, promoting collaboration across teams and embedding a one-College approach that delivers consistently high standards of service and performance 

• Contribute to the development, implementation and review of College-wide policies, governance arrangements and organisational processes, ensuring effective and consistent application across the organisation 

• Share collective corporate responsibility for decisions taken by the SLT and Board of Trustees, supporting their successful implementation and promoting a culture of accountability and continuous improvement 

• Lead and contribute to cross-organisational change programmes and strategic projects, ensuring effective engagement with colleagues and stakeholders to deliver sustainable improvement 

• Champion and role model the College's values, behaviours and leadership expectations, fostering an inclusive, respectful and high-performing organisational culture. 

5. To undertake other duties as required:  

• Undertake any other reasonable duties as required by the Chief Executive

• Extensive travel in the UK and overseas is required, alongside working outside normal hours from time to time during exam sittings. 

Person Specification 

Knowledge, Qualifications and Experience 

• Degree or equivalent professional qualification 

• Significant senior leadership experience in examinations, education, assessment or a professional membership organisation 

• Experience of leading high-stakes assessment or examination services, including quality assurance and regulatory compliance 

• Experience of strategic planning, budget management and organisational performance 

• Experience of leading, developing and motivating high-performing teams 

• Experience of working with Boards, committees, regulators and senior stakeholders 

• Experience of leading organisational or digital change programmes 

Skills and Abilities 

• Strategic leadership with strong planning, analytical and decision-making skills 

• Excellent communication, influencing and relationship management skills 

• Financial and commercial awareness with the ability to manage resources effectively 

• Ability to lead change, manage risk and deliver continuous improvement 

• Strong organisational skills with the ability to manage multiple priorities and deliver results 

Personal Qualities (Attributes) 

• Collaborative, inclusive and values-driven leader who demonstrates integrity, professionalism and sound judgement 

• Resilient, adaptable and committed to innovation, continuous improvement and customer excellence 

• Commitment to equity, diversity and inclusion and to continuing professional development 

Other requirements

Willingness to travel within the UK and internationally and work occasional evenings or weekends during examination periods

We are seeking a highly organised and proactive Administration Co-ordinator to support the effective operation of our charity. This role will play a key part in developing and a task management system that helps streamline processes, we envisage this platform utilizing AI to help maximise efficiency across the organisation. 
 
Working closely with the CEO and Business Development Co-ordinator and the Executive Support Officer.  The successful candidate will be part of the team providing  high-quality administrative support across the organization. 
 
This is an excellent opportunity for someone who enjoys improving systems, solving problems and providing exceptional administrative support within a purpose-driven organisation. 

 Key Responsibilities 

• Lead the implementation and administration of a task management platform. 

• Work with colleagues to develop processes and procedures within the platform to improve efficiency. 

• Support the exploration and integration of AI to enhance productivity and service delivery. 

• Coordinate and undertake a wide range of administrative tasks to support teams across the organisation. 

• Ensure administrative processes are delivered accurately, efficiently and in a timely manner. 

• Monitor and manage shared inboxes, responding to enquiries where appropriate and forwarding communications to relevant colleagues. 

• Deliver professional, empathetic and customer-focused responses to members of the public and stakeholders. 

• Handle sensitive communication with discretion and professionalism. 

• Maintain accurate records across organisational databases and CRM systems, including Zoho/Bigin. 

• Working with the Data Management and Insight Officer to carry out data cleansing etc. 

• Support compliance with data protection requirements and organisational policies. 

• Proofread external communications, checking grammar, spelling, formatting and functionality of hyperlinks prior to publication or distribution. 

• Process purchase orders and support the administration of invoices in line with organisational procedures. 

• Maintain accurate records relating to financial transactions as required. 
• Assisting with supplier set up.

· Undertake any other duties commensurate with the level of the role. 

This is a new role therefore the job description will change over time as the role develops.

Person Specification - Essential

• Significant experience in an administrative or business support role. 

• Experience of using task management platforms. 

• Experience of managing multiple priorities and meeting deadlines. 

• Experience of maintaining accurate records and databases. 

• Excellent organisational and time-management skills. 

• High level of accuracy and attention to detail. 

• Strong written and verbal communication skills. 

• Excellent customer service and relationship-building skills. 

• Confident user of Microsoft Office applications and digital systems. 

• Ability to learn new software and systems quickly. 

• Proactive, adaptable and self-motivated. 

• Able to work effectively in a remote environment. 

• Professional and dependable approach to work. 

• Able to handle sensitive and confidential information appropriately. 

• Empathetic and able to communicate effectively with people who may be experiencing challenging circumstances, including those affected by abuse. 

 Person Specification - Desirable 

• Experience of implementing or developing administrative systems or processes. 

• Experience of proofreading and quality-checking external communications. 

• Experience of using CRM systems, particularly Zoho or Bigin. 

• Experience of working within the charity, voluntary or not-for-profit sector. 

• Knowledge of AI-enabled productivity or workflow tools. 

• Understanding of safeguarding, equality, diversity and inclusion principles.