Member Systems Administrator Jobs in Edinburgh
Job title: Data & Analytics Manager
Salary: £40,140 FTE (£20,070 for 16 hours per week) plus attractive benefits
Term: Permanent, part time 16 hours a week
Based: Remote with option to work from office in London, SW4 if preferred
Reports to: Networks and engagement lead
Alliance Publishing Trust (APT) aims to facilitate the exchange of ideas among people in philanthropy working for social change. We aspire to contribute to building an effective, accountable and thriving philanthropy field by being a ‘critical friend’ to philanthropy worldwide.
To do this we produce Alliance magazine, the leading quarterly publication for philanthropy and social investment worldwide and respected in the sector for nearly thirty years. Providing a special in-depth feature on some key aspect of philanthropy and social investment, with contributors from around the world and expert guest editors as well as interviews, news, book reviews and conference reports.
We also produce over 700 items of online content per year: providing premium interviews and articles published exclusively every Tuesday; daily free-to-read news, conference reports and a space for thinking, debate and peer exchange among philanthropy practitioners worldwide; weekly coverage of climate and gender philanthropy, monthly columns and more. In addition to written content, we convene up to 19 events a year to discuss the latest topics in philanthropy with speakers and attendees across the globe.
With a core staff team based in London, valued freelance support and a team of representatives around the world we work with the leading organisations and practitioners worldwide to deliver our charitable mission. APT aims to create a culture of collective involvement where all team members can contribute to both the direction and processes of the organisation. We aim to be a fluid organisation, being able to introduce new ideas in quick time, enabling us to punch above our weight and deliver impact at a level beyond our size. We have an outstanding team in place and are in a positive period of growth as we look to meet our long term strategy for 2030. APT is proud to be both an accredited Living Wage Employer and 4-Day Week Employer.
Purpose
We are currently seeking a results-driven Data and Analytics Manager, with a strong technical background, a passion for data and proficiency with CRM systems. In this new role, you will be responsible for maintaining our customer relationship management (CRM) software and ensuring the accuracy of the data it contains, and you will project manage the presentation of data and analytics across the organisation. To excel in this role, you will need to be able to blend technical knowledge and expertise in data analysis and processes, with the ability to track and interpret insights into actionable plans to enhance communication outputs.
Main responsibilities
CRM management
· Collect, analyse, and track readership data, and extract meaningful insights to inform readership growth and decision-making
· Ensure the CRM is well maintained and up to date both structurally and in terms of the data being added and stored
· Support the wider team in their regular use of CRM system and provide training as part of the onboarding process
· Collaborate with the subscriptions and marketing team to maximize customer acquisition and retention
· Troubleshoot data-related problems and manage ongoing maintenance internally and with relevant external agencies
· Ensure APT’s GDPR policy and data protection practices are maintained and enacted
Analytics
· Track and develop key performance indicators of Alliance’s growing communications output
· Lead on creating analytics reports to effectively communicate insights of communications outputs, internally and externally
· Translate insights from analytics tools into actionable plans to optimise communications outputs
· Support the wider team to provide insights about our external communications to guide our editorial direction and inform-decision making
General
- Being an active team member and contributing ideas to the long-term development of Alliance
- Working on required tasks relating to any other APT projects
Person specification
Essential
· Excellent understanding of data analysis, administration and management
· Proficient with modern CRM tools and IT systems
· Proficient at digesting, understanding, and analysing large amounts of data
· Proficient with Google Analytics
· Ability to complete multiple tasks with multiple deadlines
Desired
· Knowledge of Analytics suites for Mailchimp and mainstream social media channels
· Proficiency with Excel and/or Power BI to produce data reports for internal and external purposes
· Experience of providing training on CRM systems
Benefits
Alliance Publishing Trust is committed to a happy and healthy place to work. We offer the following benefits to employees:
Included, but not limited to:
· Four-day work week
· Flexible working, both in terms of times and location
· Equivalent of 7 weeks of annual leave (including Bank Holidays) rising to 8 weeks depending on service
· Enhanced pension
· Life assurance
· Enhanced occupational Sick Pay
· Enhanced parental policies
· Critical illness insurance
· Health cash plan for items such as dental and opticians
· Monthly physical wellbeing stipend
· Mental wellbeing support app
· Interest free season ticket loan
· Interest free tenancy deposit loan
· Travel insurance
· Employee volunteering day
Application Process:
Deadline for application: Friday 7 March 2025, 12.00am (midnight).
Please submit your CV and covering letter via the portal. In your cover letter you should address your suitability for this role based on the relevant skills and experience outlined in this job description. Please also state where you saw the job vacancy.
Interviews will be held on Thursday 13 March (in-person preferred but remote options available). Shortlisted candidates will be notified and invited by email prior. We are a small organisation and only successful interview candidates will be contacted.
Ideal start date: 31 March 2025, or as soon as possible. A job offer will be subject to the receipt of at least two satisfactory references and the right to work in the UK.
A media platform acting as the critical friend to philanthropy worldwide providing coverage of global philanthropy across print, digital and events.


The client requests no contact from agencies or media sales.
Use your business leadership skills to nurture the spiritual growth, personal development & social responsibility of children & young people.
About us
We are a provider of creative digital content for Catholic schools throughout England and Wales, with an ambition to expand our work into new areas. We use story - drama, narration, personal testimony - to speak to the hearts and minds of children and young people about the issues that most matter to them and most impact their lives. Presented through a Catholic lens, our programmes help pupils to navigate the complexities they experience growing up.
Our vision is a world where children and young people, alongside their teachers and parents, discover ‘life to the full’. Our mission is to nurture spiritual growth, personal development and social responsibility by sharing inspiring creative content through a Catholic lens. And our values flow from respect for the innate dignity and worth of every person, made in God’s image.
The Role
We now seek a Director of Business and Finance to join our small Senior Leadership Team and provide business leadership to the next phase of our growth. We are fortunate to have a strong business model that is underpinned by a team of 12 fantastically talented staff. Your role will be to ensure that organisational decision-making and growth is guided by strong financial thinking, principles and planning, and strategic discipline.
The Person
You will bring business leadership experience in an organisation at least of similar size and complexity, ideally in a growth context. You'll enjoy working in a rigorous but vibrant, creative culture, and will have a clear and demonstrable appreciation for the Christian and/or Catholic tradition and what it offers. This will lead to a passion for bringing the depth and richness of the Catholic vision to our culture and for helping children, young people, teachers and parents discover how to 'live life to the full'.
If this sounds like you, please see the job pack attached and consider applying. Application deadline is 14th March 2025.
We nurture spiritual growth, personal development and social responsibility by sharing inspiring, creative media content through a Catholic lens.




The client requests no contact from agencies or media sales.
Support Administrator – Fuel Bank Foundation
Contract Type: Full Time, Fixed Term (12 months)
Hours: 37.5 hours per week, Monday to Friday, 9:00 AM – 5:00 PM
Location: Remote (based in the West Midlands) with occasional travel for team meetings within the Midlands.
Are you a confident communicator with excellent administrative skills? Do you thrive in a fast-paced, dynamic environment, managing customer queries and applications processing? Are you flexible, empathetic, and dedicated to delivering outstanding customer service? If so, this role is perfect for you.
At Fuel Bank Foundation, we are the UK’s leading charity for fuel poverty, committed to tackling the challenges of fuel crisis support. Through our innovative network of community partnerships, we provide emergency financial assistance and practical solutions for individuals unable to pre-pay for their energy.
As a Support Administrator, you will be instrumental in ensuring the seamless operation of our charity network activities. You’ll work closely with internal teams and community-based partners to deliver high-quality administrative support, maintain accurate data, and drive improvements in service delivery.
Key Responsibilities:
- Inbox Management: Manage and respond to daily queries received in inboxes with a focus on efficient communication.
- Data Integrity: Request and gather additional information from partners and applicants, updating in-house CRM systems and Excel spreadsheets to maintain accurate, reliable records.
- Escalation: Proactively escalate unresolved queries to the appropriate team members.
- Document Management: File electronic documentation accurately and maintain a central registry of Network Members to ensure compliance with regulatory standards.
- Partner Coordination: Act as the first point of contact for Network Partners, addressing inquiries and providing support.
- Audit Compliance: Monitor and track partner activities, ensuring adherence to internal audit processes.
- Training Preparation: Assist in preparing and dispatching training resources for partners and help organize partner training sessions.
- Data Analysis: Collect and analyse data to identify areas for improvement in network operations and contribute to process enhancement initiatives.
- Process Improvement: Recommend and implement solutions to streamline administrative processes and improve efficiency.
What We’re Looking For:
- Administrative Expertise: Strong background in administration with experience managing records, reports, and correspondence.
- Communication Skills: Excellent verbal and written skills, with the ability to adapt communication styles for diverse audiences.
- Technical Proficiency: Proficient in Microsoft Office Suite, particularly Excel and Outlook.
- Organisational Abilities: Exceptional attention to detail and time management skills to manage workload effectively.
- Problem Solving: A proactive problem solver with strong decision-making capabilities.
- Teamwork: Collaborative mindset with the ability to work independently and as part of a high-performing team.
- Adaptability: Flexibility to adapt to changing priorities and support partner communications.
Desirable Skills:
- Knowledge of the energy sector, fuel poverty challenges, or experience in the charity sector is advantageous but not essential.
What You’ll Receive in Return:
- Team Support: Join a supportive and collaborative team committed to your success.
- Enhanced Annual Leave: 27.5 days annual leave plus bank holidays, with the option to buy or sell additional days.
- Flexible Working: Enjoy a flexible schedule that supports a healthy work-life balance.
- Comprehensive Benefits:
- Enhanced pension contributions.
- Private healthcare and access to an Employee Assistance Programme.
- Training and Development: Benefit from a comprehensive onboarding programme and ongoing professional development opportunities.
- Equal Opportunities Employer: We are committed to fostering an inclusive and diverse workplace.
We are looking to recruit someone with strong administration skills who is organised, a good communicator, and who is comfortable in prioritising workloads. This role would suit an efficient and diligent systematic thinker, with a solutions-focussed can-do approach, who is confident at using CRM databases, WordPress, Office 365, and who enjoys setting up and refining administrative processes. The candidate should have previous administration experience (paid or voluntary), and who is hard working, proactive, reliable, and honest. An eye for detail is especially important and you need to be comfortable using your own initiative and be able to motivate yourself in your home-working environment.
Key Responsibilities
The candidate will be responsible for administration at Soundabout which includes:
• Ensure that email enquiries are dealt with professionally, promptly, and appropriately.
• Source and maintain Soundabout merchandise stock; update online shop, process, and send orders.
• Maintain and update Soundabout equipment, keeping detailed inventories and organising essential maintenance such as PAT testing.
• Input, update, and maintain essential stakeholder, project, events, and evaluation data using Salesforce (CRM system)
• Schedule, circulate, and collate monitoring and evaluation related surveys using Salesforce and Office 365, providing results for reporting purposes as required.
• Managing project and event sign up processes using Enthuse (digital fundraising and event management system).
• Undertaking administration relating to project and training commissions, partnerships, and memberships. This includes confirmation letters, 121 agreements, partnership agreements, membership renewals, annual fee updates, and contact liaison.
• Supporting colleagues with storage and venue hire administration, including researching and booking venues, checking accessibility, collating, and ordering any refreshments or equipment required.
• Supporting recruitment and human resources administration, including data inputting on Breathe HR (digital HR system), supporting DBS checks and reviews, tracking training requirements, tracking insurance renewals.
• Manage Soundabout zoom accounts including creating and disseminating zoom links and recordings.
• Maintain, organise, and work with colleagues to maximise the use of Soundabout’s Office365 systems.
• Supporting administrative tasks across the organisation as required.
The client requests no contact from agencies or media sales.
CRM Administrator
We Are Seeking a CRM Administrator to take ownership of a CRM system and support data-driven decision-making in a leading fostering charity.
Position: CRM Administrator
Salary: £30,444 - £34,104 per annum (£37,555 - £42,630 FTE, plus London weighting if eligible)
Location: Remote or based in London, Belfast, Cardiff, or Glasgow (occasional travel to London required)
Hours: 28 hours per week (0.8 FTE)
Closing Date: 23rd February 2025
About the Role
As CRM Administrator you will lead the management, development, and optimisation of the Microsoft Dynamics system. This role is crucial in ensuring the CRM supports the charity’s strategic goals, improves reporting capabilities, and enhances engagement with members and service users.
Key responsibilities include:
- Acting as product owner for the CRM system, providing guidance and first-line support.
- Managing system access, security, and compliance with data protection regulations.
- Delivering training and support to staff, ensuring effective CRM use.
- Developing and implementing a roadmap for system improvements based on business needs.
- Managing relationships with external CRM and IT providers to ensure quality service delivery.
- Creating and refining reports and dashboards to drive data-informed decision-making.
- Supporting integration between CRM and other organisational systems.
- Promoting data integrity and best practices, identifying opportunities for system enhancements.
This is an exciting opportunity to shape the way data is used and technology to support foster carers and the children they care for.
About You
We are looking for a proactive and detail-oriented CRM professional with strong problem-solving skills.
Essential skills and experience include:
- At least two years of CRM management experience (preferably with Microsoft Dynamics).
- Ability to administer and configure a CRM system, including custom objects, workflows, and permissions.
- Experience supporting membership or sales teams, implementing their CRM requirements.
- Strong reporting and data analysis skills, with experience creating dashboards and automating business processes.
- Excellent communication skills, with the ability to work with both technical and non-technical stakeholders.
- A collaborative and solutions-focused mind-set.
Desirable:
- Experience working in a membership or charitable organisation.
- Familiarity with NetSuite accounting software.
- Personal or lived experience of foster care.
About the Organisation
You will be working for the UK’s leading fostering charity, to ensure that every child in foster care can thrive. The charity provides training, support, and resources to foster carers, influences policy, and campaigns for positive change.
They are committed to diversity, equity, and inclusion, ensuring all team members feel valued and empowered. If you want to be part of a charity that makes a real difference, we’d love to hear from you!
Other roles you may have experience of could include; Systems Admin, Microsoft Dynamics Administrator, Senior Dynamics Administrator, CRM Systems Administrator, CRM Manager, CRM Trainee Administrator, IT Systems Administrator, Microsoft Dynamics 365 Administrator, Dynamics 365 Admin, CRM Database Administrator, D365 Admin. Etc.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Join us in our mission to create space for nature to thrive alongside people.
About the role
We are looking for an enthusiastic, hardworking, and highly organised Finance & Admin Officer with an eye for detail to join our team at the Lifescape Project. This person will play an integral part in our financial and operational management as the organisation expands.
Candidates will need to be comfortable with taking on a wide range of financial and non-financial tasks, carrying them out in a timely and accurate way and using their initiative.
About the us
The Lifescape Project is a small and growing charity dedicated to protecting and restoring wild landscapes, helping to provide a future for all life on earth. We focus on ambitious projects that solve complex environmental problems by leveraging the skills and expertise of a multi-disciplinary team across science, law, economics, technology, and culture.
Role responsibilities:
- Financial Processing (60%): Manage QuickBooks, raise invoices, monitor debtors, handle staff expenses, assist with banking, gift aid, year-end procedures, VAT returns, and payroll.
- Operational & Administrative Tasks (40%): Organise meetings, manage HR systems, support recruitment and onboarding, liaise with suppliers, maintain policies and procedures, support EDI initiatives, manage volunteers, and handle general administration.
Experience and qualifications:
- Degree or equivalent qualification, or extensive experience in a similar role (desirable).
- Accounting qualification (AAT Level 3) or extensive experience (essential).
- Double entry bookkeeping and QuickBooks experience (essential).
- Experience in financial transaction processing, reporting, and charity sector accounting (desirable).
- Strong organisational, communication, and IT skills, with the ability to work independently and remotely.
Benefits:
- 36 days annual leave (28 days plus public holidays)
- Annual Lifescape retreat and paid work travel
- Pension scheme
- Computing equipment
- Potential for study leave
- Flexible & remote working arrangements
For further information, including the full job description and person specification, please download the candidate information pack.
Apply now to be part of a team dedicated to solving environmental issues and protecting the natural world by emailing your CV and covering letter (no more than 2 pages) outlining how you meet the person specification and why you are the right person for this role.
Closing date: Friday 21 February 2025.
First round interviews: 13 and 14 March 2025.
Please email your CV and covering letter (no more than 2 pages) outlining how you meet the person specification and why you are the right person for this role.
Salary: £27,000 - £30,000 per year based on experience (Pro rata if part-time)
Terms: Permanent. Full-time or part-time with a minimum of 4 days/week (0.8 FTE).
Location: Remote. We will strongly prefer candidates who can be based in the UK.
Probation: 6 months
Reports to: Director of Finance and Operations
Who We Are
Humanists International is an international non-governmental organisation (NGO) and the global representative body of the humanist movement, uniting a diverse community of non-religious organisations and individuals. Inspired by humanist values, we are optimistic for a world where everyone can have a dignified and fulfilling life. We build, support and represent the global humanist movement and work to champion human rights and secularism.
We campaign on humanist issues. We defend humanists at risk of persecution and violence. We lobby for humanist values at international institutions, including the United Nations. And we work to build the humanist movement around the world.
Our Members and Associates include humanist, rationalist, secular, ethical culture, atheist and freethought organisations from all over the world. Our community also includes many individual supporters who share our vision and values.
About the Role
Humanists International has another separate entity based in the US. This role will be a part of the UK operations team but will collaborate with the US finance team occasionally when it’s required, for example, during the audit period. Both UK and US finance teams are managed by the same Director of Finance and Operations who is based in London.
We are looking for a highly motivated individual who can provide excellent finance and administrative support to the small, predominantly home-based team. We’re seeking someone who is personable, highly organised, has attention to detail and is keen to take initiative and learn new skills. Onboarding training will be provided, but we would like you to demonstrate transferable skills.
You will work on a wide variety of tasks which will include bookkeeping and bank reconciliations, being the first point of contact for the organisation, as well as providing general administrative support to the team. You will be comfortable working both independently and collaboratively across a diverse international team.
This is a full-time or part-time with a minimum of 4 days/week (0.8 FTE), permanent position, which is predominantly home-based but does require the attendance of in-person events such as the General Assembly and Team Building. You will also be expected to attend a number of board-level meetings held on weekends to take meeting minutes - further details are listed in the Key Responsibilities section.
We are open to flexible work arrangements and committed to diversity and inclusion.
Key Responsibilities
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Taking charge of the day-to-day financial activities and office administration of the organisation.
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Ensuring high-accuracy bookkeeping and bank reconciliation are completed to deadlines.
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Ensuring adequate financial documents are filed on Drive to comply with the audit requirements.
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Preparing invoices and receipts to stakeholders as required.
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Generating month-end Budget vs. Actual Report from accounting software on time, for the Director of Finance and Operations to review.
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Preparing financial data for quarterly Finance Report in tables for the Director of Finance and Operations to conduct quarterly financial analysis.
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Assisting the Director of Finance and Operations with the preparation of financial data, tables and files for the annual budgeting and UK audit.
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Reviewing and processing expense claims. And ensuring the Expenses Policy is being followed.
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Preparing and attaching expense receipts to the CEO’s monthly credit card statements.
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Being the first point of contact of the organisation. Managing office inbox, answering office calls and sorting out the letters.
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Attending online board meetings (four times a year on Saturdays) and investment committee meetings (twice a year on weekdays between 5-7pm) to take meeting minutes. Board meetings normally take 3 hours and investment committee meetings take 45 minutes. These meetings are usually planned 6-8 months in advance. TOILs will be provided when the meeting is held outside your normal working hours.
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Assisting the CEO with board papers and circulating them to board members before board meetings.
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Arranging flights and accommodations for the CEO and board members to attend in-person meetings when required.
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Arranging meetings for the CEO when required.
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Assisting staff and board members with queries on finance or administrative matters.
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Any other appropriate duties.
Essential Skills
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Accounting, finance, or economics qualification.
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A minimum of two years’ experience in bookkeeping and administration roles.
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Experience using financial software. e.g. Quickbooks, Xero, Sage or equivalent.
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Understanding of the chart of accounts structure, cash/accrual accounting basis.
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Understanding of the expense claim process.
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Experience preparing the budget. (Not necessarily the whole organisation’s budget, but specific section(s), for example, travel costs and fixed-costs related budget lines would be essential.)
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Excellent organisation, time management and multi-tasking skills with the ability to prioritise and plan a busy workload.
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Self-motivated and able to meet all deadlines.
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Supportive, collaborative and able to build relationships with both internal and external stakeholders.
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Abilities to work independently with initiative.
Desirable Skills
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Understanding of the annual audit process.
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Understanding of the organisation’s annual budgeting process.
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Experience of working in a not-for-profit sector.
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Awareness of charity accounting and restricted funds.
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Submitting Gift Aid Claims.
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Experience using CRM system.
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Experience in remote working.
Staff Benefits
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30-days annual leave (this is in addition to the UK public holidays). Pro rata if you work part-time.
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Remote working
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Employee Assistance Programme
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Season ticket loan
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Cycle to Work Scheme
Application Process
Please click on "How to apply" button to download and complete our Employment Application Form for Finance and Admin Officer, and send it to a dedicated email address (which can be found on the last page of the Job Description PDF below) with the subject heading “Job Application for Finance and Admin Officer” no later than 10:00 am (BST) on 24th February 2025.
Successful shortlisted candidates will be notified by COB 28th February 2025.
Interviews are expected to take place on 4th - 5th March 2025 online.
This opportunity is also listed on our website: https://humanists.international/about/work-with-us/
The client requests no contact from agencies or media sales.
About the organisation
The Botanical Society of Britain and Ireland (BSBI) is the leading charitable organisation promoting the enjoyment, study and conservation of wild plants in Britain and Ireland. We aim to build a diverse community of skilled and enthused botanists, provide data and science to help address biodiversity loss and climate change and disseminate information to drive a passion for plants. To do this we provide opportunities for involvement for all through a range of participation projects, surveys, indoor and outdoor events, training opportunities and the production of books and other resources. Our Distribution Database (DDb) holds over 50 million plant records, making it one of the world’s largest biological recording databases and in March 2023 we published the third Plant Atlas, mapping changes in the distribution of British and Irish flora. Our latest organisational Strategy, available on our website, describes our future plans.
About the role
An exciting opportunity has arisen to become the first Administration Officer for the Botanical Society of Britain and Ireland. The charity and our membership and activities have grown rapidly over the last five years through two rounds of strategic change. There is continued strong demand for our data, expertise and skills, creating opportunities to develop our projects and partnerships. We need excellent administration in place to ensure we are deploying our capacity and resources in the best way to support the Society and our members and to advance the understanding and appreciation of wild plants.
This role provides an excellent opportunity to work across the BSBI, supporting staff and volunteers in the smooth running of the Society, helping shape processes for a resilient future.
The post would suit an early career individual with an interest in botany/ecology who is keen to develop their skills and their network through a full-time post within the charitable sector, or an experienced administrator looking to make a vital contribution to a growing organisation.
How to apply
Read the job description and person specification available on the BSBI website carefully along with the job application guidance notes. Then complete the job application form and personal details form and submit these to the email address provided.
Applications must be received by midnight on Sunday 2 March.
Interviews will be held online on during the week commencing 10 March.
The postholder would ideally take up the position in or before May.
BSBI aims to uphold the principles of equality and diversity in all its activity, including the recruitment and employment of staff. Applications are welcome from all suitably qualified or experienced people, regardless of situation or background. We particularly welcome applicants from those who are currently underrepresented in our sector, such as disabled people and individuals from Black, Asian and Minority Ethnic communities. Should you have any questions about the role or require any adjustments to the recruitment process, please get in touch through our website.
The client requests no contact from agencies or media sales.
The IME is a small charity with staff consisting of the Chief Executive, a Digital Content Editor, the Membership & Administration Officer with support from a Finance Contractor. The staff work alongside approximately 70 volunteers that sit on the various committees and working groups.
This vacancy has come about due to the early-retirement of the current post-holder who will provide a handover along with some training during role induction.
As a charitable organisation we promote and support the impartial study and understanding of medical ethics and its integration into clinical practice through education, research, and publication.
The client requests no contact from agencies or media sales.
We want to hire a highly organised and proactive Business Support Officer to play a key role in our small but dynamic team. This role supports our CEO, manages key operational functions, and oversees financial and administrative processes, ensuring the smooth running of our organisation. You’ll be at the heart of our work, helping to strengthen youth services across the West Midlands.
This is a part-time (2 days/14 hours per week) permanent role. The role is remote, with equipment provided. We’re looking for someone with excellent digital literacy, strong relationship management skills, and experience in project coordination, governance, or financial oversight—ideally within the non-profit sector.
The successful candidate will maintain internal systems, support external relationships with funders and partners, and supervise the Training & Finance Administrator to ensure high-quality service delivery. Your role will involve financial oversight, including budgeting and reporting, as well as managing contracts, governance compliance, and organisational planning to support YFWM’s long-term stability and impact.
About us: Youth Focus West Midlands (YFWM) supports the development and delivery of high-quality youth work across the West Midlands. We work with youth workers, professionals, agencies, and policymakers to strengthen the sector, providing resources, training, and strategic support. As a registered charity, we help organisations and individuals develop youth work opportunities, advocate for best practices, and facilitate partnerships to ensure young people in the region benefit from impactful and inclusive services.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Supporting the Partnership and Engagement manager to deliver a sustainable membership and partnership model that advances pace in a constantly moving and diverse climate.
As part of the membership team, you will pro-actively increase member engagement whilst nurturing existing relationships and demonstrating commitment to promoting the value of helplines.
We are seeking a dynamic and highly motivated individual with excellent communication skills.
You will be central in supporting HLP’s sustainability and will nurture existing relationships and partnerships to progress continued growth and attract new and diverse collaborations.
You will ideally have experience of working within a fast-paced and proactive team. You will enjoy engaging with a wide range of diverse stakeholders.
The role is predominantly home-based with regular travel to meetings and events.
We offer attractive staff benefits including 25 days’ annual leave rising with length of service, a company pension scheme, free life assurance and an employee assistance programme. HLP is committed to equality of opportunity.
About the Refugee Employment Network
At the Refugee Employment Network, it’s our mission to ensure that all refugees can access appropriate, fulfilling and paid employment in the UK.
The Refugee Employment Network (REN) is the UK’s only national network dedicated exclusively to refugee employment. With a growing network of 400+ members across all four UK nations, REN is uniting a national community committed to creating opportunities for refugees, spanning a wide range of industries and professions.
About the role
As Network Coordinator, you will play a key role in strengthening and expanding the Refugee Employment Network (REN). Working closely with the CEO, you will support its growth by improving engagement with network members, ultimately enhancing employment outcomes for refugee talent and strengthening hiring practices across UK businesses.
You will collaborate with network partners, experts by experience, businesses, and refugee support organisations to convene and facilitate meetings, working groups, training, and advisory boards that share best practices, pilot initiatives, and build skills to enhance refugee employment.
Additionally, you will represent REN at events, speaking on the barriers refugees face in accessing work, and contribute to the delivery of impactful projects and programmes.
Purpose of the role
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Strengthen the Refugee Employment Network by delivering events and opportunities for members to share knowledge, best practices, and collaborate on initiatives to advance refugee employment.
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Support refugees in accessing fulfilling employment that matches their skills, qualifications and experience, and employers to access refugee talent through REN’s Refugee Jobs Board, mentoring programmes and Refugee Job Fairs
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Ensure the smooth administration of REN, including project and organisational admin, event planning and coordination, communications with network members, and managing job board listings.
Key responsibilities
1. Member Engagement:
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Act as the key point of contact for REN members, providing timely responses and support.
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Ensure all member information is captured and kept up to date on our database and website
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Organise meetings and networking opportunities to facilitate relationships, share learning, and collaboration on employability skills workshops, job fairs, and mentoring projects.
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Provide clear communications to participants, members and partners through emails, website copy and newsletters.
2. Event Coordination:
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Coordinate a calendar of events, including job fairs, member meet-ups, an annual conference and training sessions, managing project timelines, registration, and evaluation.
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Provide logistical and administrative support for events, Job Fairs, workshops, and member activities including bookings, delegate lists, venue coordination and catering.
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Attend and facilitate in-person and online events, representing the Refugee Employment Network and welcoming participants and partners.
3. Mentoring Projects:
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Coordinate the day to day running of mentoring projects, including reviewing mentee and mentor applications, matching mentors with mentees and being the first point of contact for all mentors and mentees.
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Design and deliver mentoring training, guides, and toolkits to ensure impactful mentoring experiences.
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Monitor and capture impact through surveys, focus groups, drop- sessions, impact reports and case studies
4. Jobs Board administration:
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Regularly upload job opportunities to the Refugee Jobs Board and serve as the first point of contact for employers, recruiters, and job seekers.
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Work closely with the CEO on the digital development of the jobs board
5. Administration & Database Management:
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Maintain accurate records and manage project data to support programme development, insights and data gathering and sharing.
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Provide the day-to-day administration of Refugee Employment Network’s projects, membership, events and jobs board.
6. Communications and Impact:
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Create clear and compelling communication through the website, newsletters, and social media platforms.
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Create case studies and social media content that shows the impact of our work, raises the profile of the Refugee Employment Network and showcases network members work in advancing refugee employment in the UK
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Collect and analyse data to develop impact reports demonstrating the effectiveness of REN’s work.
Expert by Experience
We strongly encourage applications from individuals who are experts by experience, including refugees, forcibly displaced people or migrants with direct, first-hand experience of the issues and challenges faced within the UK asylum or immigration system. At the Refugee Employment Network, we believe that Experts by Experience bring unique and powerful insights that can drive positive change in refugee employment across the UK. .
We respect that people’s identity is not defined by their past experiences and do not expect candidates to describe their lived experience during the interview process unless they wish to do so.
How to apply
To apply, please read the job specification and complete the Typeform application form by 5pm on Sunday, 2 March. You will be asked to upload your CV and a cover letter (no more than 2 pages) when completing the Typefrom application.
The client requests no contact from agencies or media sales.
AVID exists to reduce the immediate suffering of people detained and work towards a future without detention. As part of a small and agile team, the Senior Network Coordinator is a central role at AVID.
It is a crucial time to join AVID, as we embark on the implementation of an ambitious new strategic period and contend with detention expansion, increased enforcement, immigration deterrence and hostility. We welcome applicants from people who have lived experience of detention or of forced migration. You will be joining our small team of whom more than half have lived experience of detention.
Please note: whilst this role is remote, it is UK-based with some travel required. We have a shared office in Brixton, London which is available for AVID team members to use on a flexible basis. We meet as a team in person once a quarter.
Summary
The Senior Network Coordinator is part of the AVID function (alongside the Senior Member Coordinator & Co-Director for Membership and Operations) to deliver AVID’s capacity building support to AVIDs membership network of visitor groups and drives collaboration.
The Senior Network Coordinator leads on the coordination and cultivation of the network infrastructure support to visitor groupsand network collaboration. The Senior Network Coordinator fosters collaboration between members and strengthens best practice for visiting, utilising AVID’s Members Charter as a central point of reference. As a small network, relationship building is central to this role and the post holder will provide 1:1 guidance alongside a programme of capacity building support based on membership needs. The role includes responsibility for the ongoing development of AVID’s Members Charter; coordinating and delivering AVID’s membership support programme of network calls, trainings, and skill sharing sessions; and the development of resources on the AVID members’ space.
This is a varied role, working directly with our diverse range of members across the UK, with a focus on the more established groups in the AVID network. The Senior Network Coordinator works closely with the Senior Member Coordinator who has a focus on smaller, grassroot groups and new visitor groups in the AVID network and visitor engagement.
Main duties and responsibilities
Relationship building and providing tailored 1:1 support to visitor group coordinators in the AVID network:
- Building relationships with AVID members across the UK with a focus on more-established groups in the AVID network.
- Providing 1:1 support, outreach and mentoring for group coordinators.
- Identifying, developing and collectively shaping good practice standards in visiting throughout the network.
- Responding to members’ queries and maintaining ongoing communication.
- Working with the Senior Member Development Co-ordinator to induct new groups to the AVID network and involve smaller grassroot groups in AVID’s programme of support.
Work alongside visitor groups to build their capacity, resilience and strengthen best practice for visiting in detention through:
- Delivering AVID’s core training modules on immigration detention and visiting to visitors groups, ensuring materials are relevant and up to date.
- Leading on a programme of training (both in-house and external), education and skill-sharing that addresses the needs of members and group coordinators.
- Building sustainable practices and collective care amongst visitor groups which respond to the adverse impacts of working in detention and vicarious trauma.
- Co-ordinating the AVID Annual Coordinators Network Gathering alongside the Senior Member Development Coordinator, jointly overseeing all aspects of administration and coordination of this event.
- Developing, updating and increasing use of AVID resources through oversight and development of AVID’s Members Area and resources/policies/guidance for visitor groups and coordinators as well as supporting the development of AVIDs volunteer visiting handbook.
- Working alongside people with lived experience of detention in the AVID community to facilitate meaningful opportunities for leadership in network activities.
Develop network collaboration, facilitated peer-support and alignment of groups around shared network values, strategies and goals through:
- Co-ordinating and facilitating AVID member calls and skill shares to provide structured peer-support and ensure that information is effectively shared in the AVID network.
- Working with AVID members to establish processes and activities for collaborative development and ongoing revision of the members’ charter.
- Embedding charter values across AVID’s network support and capacity building work with a priority focus on anti-racism & anti-oppression and lived-experience leadership in line with our strategic objectives.
Maintaining and monitoring the activity of the AVID network and identifying emerging areas for development through:
- Developing and improving access to AVID’s membership offer, administering the annual membership renewals and keeping up to date records of AVID members.
- Designing and implementing annual members survey.
- Keeping an up-to-date record of member activities, meetings, participation and feedback.
- Keeping abreast of the development and support needs of the AVID members as well as changes in detention policy and practice.
- Identifying and building relationships with external partners to strengthen collaboration and partnerships with the wider movement.
Other tasks:
- Supporting AVID’s strategic development through our strategic objectives.
- Working alongside other members of the AVID team to ensure that membership support and network development is connected to our overall mission of ending detention and advocacy efforts.
- Representing AVID at external meetings and events.
- Contributing to funder and board reporting.
- Tracking, monitoring and evaluating impact using AVIDs internal databases.
- Responding to general enquiries by phone, email or post.
Person Specification
We are interested in skills and experience developed in a range of environments, whether through formal workplaces or voluntary. We recognise the great value of lived experience of immigration detention and/or of hostile environment policies and would be very interested to hear from applicants with this experience.
Experience
- Experience of delivering and designing training to meet specific objectives with an understanding of the different needs for in person and online training.
- Experience of recruiting, supporting, and advising volunteers.
- Experience of delivering workshops and/or coordinating events (online and in-person).
- Experience of working with marginalised communities.
- Experience of monitoring, reporting and evaluation.
Desirable:
- Experience of developing support systems, identifying priorities for change and strengthening the infrastructure of voluntary groups.
- Experience of working with refugee, migrant and/or detained communities.
- Experience of working in the immigration and/or criminal justice sector.
- Experience of working in a membership organisation.
Knowledge and understanding
- Knowledge of good practice in volunteer management.
- Knowledge and understanding of migration, human rights, asylum, criminal justice and immigration detention in the UK.
Skills
- Communication skills, written and oral.
- Facilitation skills and inclusive approach to managing online and offline spaces.
- People skills and ability to build relationships with diverse groups of people.
- Solid administration skills and working knowledge of information systems.
- Ability to work well in a team.
- Ability to manage multiple priorities.
The client requests no contact from agencies or media sales.
SUMMARY
This maternity cover role will be responsible for the Lab's internal workings - people, culture, ways of working and operations. As an Executive level role, it will share overall responsibility for the Lab’s impact with the other members of the Exec (CEO, COO, Director of Programmes and Campaigns).
The role will be specifically responsible for:
- the people function, including team days, our annual retreat, and internal communications, as well as Human Resource management and our staff handbook),
- programme support, including stewardship of our Monitoring, Evaluation, learning and Planning system),
- coordinating the team’s fundraising work, and
- managing other areas of our operations, such as IT and infrastructure, including our new CRM system.
- The post-holder will be responsible for line managing the Operations Manager.
The post-holder will work closely with the COO, who will be leading on finance and governance. Together, they will be responsible for drafting the plan for the Lab’s Operations function in 2026.
This post is a 13 month fixed term contract, running from mid-May 2025 to mid-June 2026.
LOCATION
The team work remotely for the majority of the time, but as this role is responsible for people and culture ideally you will be able to attend monthly ‘team together days’ in London (travel paid if outside of London area) as well as an annual two-night retreat elsewhere in the UK in November. However, we don’t want this to be a barrier to applicants, so you can let us know at the interview stage if this would not be possible or will cause you challenges.
RESPONSIBILITIES
People: Ensure we recruit, retain, support and nourish a strong staff team and maintain a culture that reflects our values of ambition, collaboration and empowerment.
- Lead implementation of the Lab’s people and human resources strategy (together with the COO), in line with our core values, to maximise the team’s contribution to our mission (including team structure and roles, recruitment, onboarding and retention, staff handbook, and professional development).
- Develop and hold our team culture (together with the COO), aligned to the Lab’s core values, and ensure that the organisation maintains an effective, efficient and human working environment. Help ensure that we live our commitment to diversity, equity, inclusion and justice, in general as well as in areas that fall under your remit.
- Lead internal communications, ensuring that the team are informed about and involved in new developments as appropriate, including planning and coordinating team away days through the year.
- Support effective management of staff: Line manage the Operations Manager. Support Heads of Programme and others to develop and manage staff and freelancers, ensuring that we treat all our people fairly and responsibly.
Operations: Oversee effective systems and support colleagues who manage those systems.
- Oversee and support the Operations Manager to ensure that our core processes run smoothly; we have the infrastructure to support our growth, including office space and IT, and supplies; and that they are able to effectively support the programme team with reports, events and other projects.
- Oversee the Lab’s fundraising process, including identifying and researching potential new funders, maintaining our overview of our fundraising pipeline, funder timelines, monthly priorities, and record keeping. Support the Lab team to manage funding proposals and coordinate the development of funding proposal budgets, working closely with programme leads. Ensure funding reporting requirements are met, including supporting programme leads to draft programme reports, and the Finance Manager to prepare financial reports.
- Coordinate and oversee the Lab’s Monitoring, Evaluation, Learning and Planning system ensuring the team have what they need to complete the various elements, meet deadlines, and get the most out of the process. [RSS1]
- Ensure high standards of information management across the organisation, enabling staff to share and access resources, insights and know-how. This includes maintaining high standards of data protection and privacy that embody the Lab’s commitment to responsible use of data, and maintaining the Lab’s new CRM system.
Executive Team support: you will be a collaborative and engaged member of a strong executive team.
- Lead and manage organisational development projects to ensure that the Lab has effective, appropriate operational policies and processes, and that staff understand and implement these policies and processes.
- Be a collaborative, engaged and supportive colleague and be willing to take on or change responsibilities to help the organisation operate effectively, including offering general support to the other members of the Exec as needed.
YOUR PROFILE
Ideally you will have the following key skills and experience, but we know that all candidates will vary and we are looking for the best fit, not the perfect unicorn.
We hope you will:
Be a caring, collaborative and effective people manager, team player, and organisational culture builder committed to creating an ambitious, collaborative and empowering culture.
- You will love supporting others to succeed, helping them to learn and grow, and develop their resilience and self-care, but also to support and care for people when work or life are difficult.
- You will have experience and a passion for ensuring recruitment, induction, personal development and other processes and culture work to attract, recruit, retain and support high quality, committed staff.
Be a well organised project and function manager with a strong understanding of systems and operations, supporting the team, board and CEO to keep on top of organisational systems such as monitoring, evaluation, learning and planning (MEL-P) and fundraising, as well as day-to-day coordination of various other processes
Have a strong commitment to the vision, aims and values of the Lab.
- A desire to work in a collaborative, empowering and ambitious organisation, and develop the Lab’s culture with care, sensitivity energy and good humour, taking pride in enabling others to succeed.
- Demonstrable dedication to equity, diversity, inclusion and justice and an understanding of intersectionality.
See the full job pack (including interview dates and information) and apply via the link.
We believe in a financial system that serves people and planet.




The client requests no contact from agencies or media sales.
This is an exciting new role to both support the coordination of existing ‘leaders in advocacy network’ and to coordinate and lead the project developing a membership body for the group to transition to. The postholder will work with the Advocacy Programme Lead, members of the leader’s network and other key stakeholders to understand what is most needed from a membership/professional body for advocacy providers, develop and launch that offer.
Our nationally recognised advocacy programme seeks to support best practice in the commissioning and delivery of independent advocacy, so that people who draw on advocacy get the support they want and need, in the way they want and need it, when they want and need it.
The role is a 12 month fixed-term contact and there will be a review at the end of 12 months to review the feasibility of continuation of the contract.
Role descriptions
Project Coordination
- Update and deliver project plan putting in place effective project management systems and processes
- Report on progress, risk and issues and work with the Advocacy Programme Lead to address
- Work with Advocacy programme Lead to coordinate and manage the project as a whole, working with network members and other stakeholders to develop and deliver against project plan
- Proactively plan and attend network meeting programme, and task and finish groups, working with partners and stakeholders including agenda setting and note taking
- Set up and maintain a members and stakeholders contact list (CRM system)
- Provide constructive and regular communications to network members and Partner organisations
- Actively seek to improve key programme business processes, seeking innovative solutions, updating and streamlining on an ongoing basis to make them more accessible and realise efficiencies
- Ensure the safe and secure handling of personal or sensitive data, making sure arrangements are always compliant with NDTi’s policies and the Data Protection Act (GDPR). Update Data Sharing Agreements with Partners and ensure the relevance and accuracy of Privacy Policies for network members. You will be the key contact for compliance and breach reporting, escalating to the nominated Data Controller where necessary
- Coordinate additional meetings and conferences as required
Relationship management and representation
- Build and maintain relationships with core advocacy leader network members
- Act as key point of contact for the project with advocacy providers and stakeholders
- Develop new relationships across the sector with leaders, policy experts and wider stakeholders
- Lead on regular communications and transparency across network
- Manage stakeholder expectations being aware of potential areas of conflict or differences in opinion
- Attend and contribute to external meetings with various partners, influencing processes, capturing and completing actions
- Create a range of documents, resources, and systems, negotiating deadlines and responsibilities.
- Work in ways that ensure the project maintains a reputation for high quality delivery and support
- Set up and manage a member’s online space
Research and Feasibility
In partnership with the advocacy Programme Lead design and carry out an options appraisal to understand and present options and associated costs and methodologies for delivery of an advocacy membership body. This will include, but not be limited to:
- Exploring different models of membership bodies
- Research and present different fee models
- In partnership with the sector explore and present options for a membership offer
Organisational and other responsibilities
- Represent NDTi as required, ensuring NDTi is presented as a values-driven, innovative, and high-quality organisation that is up to date with policy and practice and delivers effectively
- Work proactively with colleagues and teams across NDTi, contributing to organisational life and actively participating in meetings and events
- Ensure all organisation systems and process requirements are followed, supporting business and financial operational management of NDTi, adhering to all aspects of the Staff Handbook and relevant policies and procedures.
- Undertake other reasonable requirements of the organisation in line with the purpose and spirit of this role description and the wider purpose of NDTi
Person specification
Essential (e) and desirable (d) personal attributes and core competencies for this role.
Subject knowledge and experience
- A minimum of 2 years’ experience supporting complex or large-scale, multi-agency projects in the public or private sector within employment, social care, education or health (e)
- Experience of planning, developing and delivering project plans and scheduled tasks (e)
- Experience of producing a range of high-quality reports and communications (e)
- Experience of working in partnership with other organisations and parties (e)
- Awareness and working knowledge of effective programme and project management approaches, techniques and tools, including risk management, process improvement, assurance or audit (e)
- Personal experience of providing or using advocacy services giving you a unique understanding of the sector would be advantageous but not essential (d)
- It would be advantageous to come with experience and knowledge of the advocacy sector and/ or membership/professional bodies (d)
Values and behaviours
- You will share our commitment, values and belief in NDTi’s mission (e)
- You will demonstrate, understand and apply our workplace values of driving inclusion, being reliable, open and honest, acting with humanity, and being curious and commit to work and act in ways that positively always reinforce NDTi’s values & behaviours framework. You will challenge behaviours and attitude that serve against NDTi’s values and inclusive culture (e)
Core Competencies
- Demonstrative ability to work independently using your own initiative and comfortable with lone-working (e)
- Can proactively apply initiative to solve problems and improve systems, practice and processes (e)
- Excellent planning and organisational skills with an eye for detail (e)
- Strong interpersonal and communication skills with the ability to communicate clearly in both written and verbal formats, to a wide range of people (e)
- Ability to manage own workload and prioritise tasks independently knowing when to seek help and support from others (e)
- Ability to take complex information and present in a way that everyone can engage with and understand (e)
- Work effectively as a team player (e)
- An inclusive approach to involving others in discussions and project work, respecting diverse views and perspectives, role modelling NDTi’s values and behaviours, and ensuring individual needs are met (e)
- Ability to work flexibly in an everchanging landscape and anticipate subsequent risks
- Willingness and ability to build and maintain your understanding of the advocacy sector and relevant legislative framework, policy and practice (e)
- Advanced knowledge of Microsoft Office (collaboration platforms), project management software, collaborative platforms and a commitment to mastering relevant new technologies (e)
To inspire an inclusive society where people can live the life they choose. We exist to make change happen by celebrating what’s possible, supporting
The client requests no contact from agencies or media sales.