Membership operations manager jobs in birmingham

Would you like to work in a forward-looking, agile, innovative, faith-based charity? One where you can bring your current skills and experience and develop your career through our global training partner.

From its humble beginnings, ICC has become a trusted advocate and innovative leader in providing compassionate care for children with disabilities. For over 30 years, thousands of vulnerable children’s lives have been transformed by the essential services we provide.

Within China’s ever-changing social landscape, ICC’s nurturing care is modelling a new standard of support and empowerment for children with disabilities. Our dedicated team of therapists, special educators, social workers, vocational trainers and medical staff work tirelessly to help children live with hope, dignity and opportunity.

Main purpose of the role 
As our Fundraising Manager, you will be responsible for the development and delivery of our fundraising strategy, working closely with the Executive Director, the Finance Team, the Insight Fundraising Officer and the Trust and Foundations consultants. The Fundraising Manager will develop existing income streams and strengthen stakeholder and supporter engagement. As Fundraising Manager, you’ll work closely with other global team members to review and implement our fundraising strategy in line with our strategic goals. 

Main Responsibilities: 

1. Play a leading role in the development and delivery of ICC’s fundraising strategy and the success of direct marketing, telemarketing and online campaigns to generate cash, regular giving and Gift Aid. 
2. Plan, research and implement all aspects of direct marketing aimed at acquiring and retaining new and existing supporters. 
3. Establish a robust donor stewardship strategy, building strong relationships with existing  and potential donors and increasing donor retention and engagement 
4. Lead on the cultivation and stewardship of partnerships with churches. 
5. To manage the direction and relationship with our Trust and Foundation consultants by collaborating in the research, writing and submitting targeted Trust applications and report on grants awarded. 
6. Work with the team to support the legacy giving strategy, to maximise long-term income. 
7. To have oversight of the in-house CRM database (Microsoft D365). Work with the team to develop competency in the effective use of our CRM database as part of our donor stewardship and reporting structure. 
8. To assist and promote ICCs presence at fundraising and other events.
9. Manage the ongoing development and implementation of a regular giving strategy and donor care to reduce attrition rates. 
10. Regularly monitor and evaluate direct marketing campaigns, Trust fundraising, recurring giving and legacy fundraising, provide results and feed the learning back into the organisation. 
11. To keep abreast of key issues and best practices within the direct marketing/fundraising sector. 
12. Ensure fundraising practices comply with GDPR, the Data Protection Act and the Code of Fundraising Practice. 
13. Undertake additional duties as requested. 
14. Line manage the Insight Fundraising Officer and lead our Trusts and Foundations partner.

Fundraising Campaigns and Events 

1. Plan, coordinate, and manage our annual fundraising event. 
2. Support the Executive Director on other events. 
3. Project manage our newsletter and appeal campaigns. 

Safeguarding Statement

International China Concern is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults in all our programmes and operations. We expect all staff, volunteers, and partners to uphold this commitment and adhere to our safeguarding policies and procedures.

All staff play a critical role in ensuring that safeguarding is embedded within the organisation. This includes promoting a culture of safety, ensuring child protection risks are identified and mitigated, and supporting staff and partners to uphold safeguarding standards.

Pre-employment checks will be conducted in line with safer recruitment practices, including criminal record checks, reference verification, and assessment of suitability to work with children. The successful candidate will be required to complete safeguarding training and demonstrate a strong understanding of child protection principles, particularly in international and cross-cultural contexts.

We operate a zero-tolerance approach to abuse and exploitation. Safeguarding is everyone’s responsibility, and we are committed to continuous learning and improvement to ensure the safety and wellbeing of every child we serve.

We together are: 

Filled with FAITH, Moved with a heart of COMPASSION, Connected by a Spirit of  COLLABORATION, Leading through INNOVATION, Serving with PROFESSIONALISM

Our preference is for a full-time candidate working remotely. However, we are willing to consider applications from exceptional candidates who would only be interested in working part-time or as part of a job share.

For the full person spec and job description, please refer to the attachment below.

Join Trauma Care UK as our Office & Membership Administrator!
Are you ready to play a key role in helping a national charity save lives through education and research? This exciting position is at the heart of Trauma Care UK’s mission — ensuring our organisation runs smoothly, efficiently, and with impact.

You’ll coordinate the charity’s day-to-day activities, streamline core processes, support projects and finances, and keep our members connected and informed. From managing resources and maintaining compliance to engaging with our growing membership, your work will directly strengthen the charity’s operations and influence.

You’ll collaborate closely with the Board of Trustees, Medical Director, staff, volunteers, accountants, and subcommittee chairs — as well as liaise with sponsors, members, and conference organisers to keep everything running seamlessly.

If you’re organised, proactive, and passionate about making a difference, this is a unique opportunity to be part of a small, dedicated team improving trauma care across the UK.

 

Person Specification

Experience

· Proven experience in operational or administrative management, preferably within a charity, non-profit, or healthcare-related organisation.

· Experience in event and conference planning, including sourcing venues, liaising with speakers, and coordinating logistics.

· Experience managing financial processes such as budgeting, transaction processing, and financial reporting.

· Experience handling procurement processes and maintaining asset and inventory records.

· Demonstrated ability to handle enquiries professionally across various communication channels (in-person, phone, email, social media).

· Experience maintaining compliance with legal and regulatory requirements, including data protection legislation.

· Experience preparing contracts and liaising with external partners such as sponsors or academic institutions.

Qualifications

· Educated to degree level or equivalent professional experience.

· Relevant qualifications in business administration, charity management, event management, or a related discipline (desirable).

· Financial or bookkeeping qualifications (e.g. AAT, bookkeeping certificate) are desirable but not essential.

Skills and Knowledge

· Excellent organisational and time management skills, with the ability to prioritise multiple tasks and meet deadlines.

· Strong attention to detail and high standards of accuracy.

· Proficient in using MS Office applications (Word, Excel, PowerPoint, Outlook) and database management systems.

· Knowledge of financial systems and the ability to process financial transactions and reports.

· Excellent written and verbal communication skills.

· Strong interpersonal skills with the ability to build effective working relationships with internal and external stakeholders.

· Ability to work independently with minimal supervision as well as collaboratively within a team.

· Problem-solving skills and initiative to identify and implement improvements to processes and systems.

· Commitment to maintaining confidentiality and handling sensitive information appropriately.

· Understanding of, and commitment to, the values and objectives of a charitable organisation

Additional information

· The post will be office based however, some degree of flexible hours and working from home can be negotiated.

· The Charity runs one annual conference (5 days) and a minimum of one Regional conference each year. The post holder will be required to support these events, which would involve some overnight accommodation.

• Location: Home-based/Remote but must be based in the UK, Germany, France or Spain
• Please, send your CV and cover letter by Sunday, 2 November 2025 via email at our recruitment email address.  Applications without a cover letter will be rejected.

As Scientific and Patient Information Manager, you will work in the Medical Education and Scientific Engagement Team at Myeloma Patients Europe (MPE). Under the Department Head and MPE Leadership Team, collaborating with the Head of Communications, you will oversee the following projects and activities: 

Patient information and communications management (Approx. 55%)

A key role of MPE is providing up-to-date, comprehensive, and patient friendly educational materials and tools for our members and the patient community, as well as communicating about scientific advances in myeloma and AL amyloidosis. This role will be responsible for working across MPE to develop a patient information and educational plan and develop and deliver resources. MPE expects the appointed person to:

• Perform efficient scientific watch (monitoring advancements in research and clinical development)
• Lead the development and implementation of a patient information plan based on member and patient needs, scientific advances and cross-department projects
• Monitor the readership and usage of MPE patient information materials, incorporating website user analytics and feedback from users to increase the reach and impact of the department
• Research, write, and develop patient information and educational materials (including factsheets, Q&As, webinars and infographics). Manage the execution of materials from development through to publication in coordination with Department Head, other MPE departments, and external stakeholders (key opinion leaders, industry, researchers, proofreaders etc.)
• Work with the MPE Communications Team to develop website news stories, e-Newsletter and social media content related to clinical and scientific updates. This will include planning new and innovative ways of disseminating scientific and medical information to patients
• Attending (in person and/or virtually) scientific congresses and developing conference and scientific meeting summaries, organising post-conference webinars for patients in collaboration with the Communication Team

European Myeloma and AL Amyloidosis Clinical Trial Navigator Management (Approximately 35%)

MPE has developed an online clinical trial search tool of European myeloma and AL amyloidosis clinical trials for patients and advocates. This role will be responsible for the management, improvement, and promotion of this core MPE programme, with a focus on ensuring the tool and content is patient friendly, including:

• Maintain up-to-date and accurate database of all industry and academic recruiting myeloma, AL amyloidosis, MGUS, and smouldering myeloma clinical trials in Europe
• Write and format lay / patient friendly clinical trial descriptions for the Navigator website
• Liaise with industry and academic clinical trial sponsors, clinical trial sites, and other stakeholders to maintain database up-to-date
• Liaise with web developers to manage the Navigator website, make enhancements, and fix technical issues
• Oversee implementation of translated materials in multiple languages
• Elicit feedback from patients, family members, clinicians and other stakeholders to ensure continued improvement and enhancements
• Manage website news and content

Other 10% 

• Staff meetings, annual events, support the rest of the team with clinical and scientific information, answer inquiries from patients, carers and MPE members.

About you

Essential

• A Bachelor’s or a Master’ s degree in a relevant scientific field
• Minimum of five years of relevant experience
• Demonstrable experience (and tested during the interview process) of writing and communicating scientific/complex information for lay audiences across different media
• Ability to understand, critically read and process complex scientific information (from clinical trials, scientific papers, conference talks etc) – and communicating about this in lay, patient friendly language
• Excellent capacity for analysis and communicating (verbally and in writing) clearly for a range of different audiences
• Demonstrable project management experience
• Excellent level of both written and spoken English
• Excellent communication and presentation skills
• Ability to lead and work independently on assigned tasks and take appropriate initiatives
• Confidence in representing an organisation in meetings with external stakeholders at all levels
• Good networking abilities
• Rigorous work methods and high attention to detail
• Willingness to learn and curiosity
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)

Desirable

• Knowledge of clinical development and how drugs are brought to market for patients
• Knowledge of myeloma and AL amyloidosis and/or immuno-oncology or other relevant field
• Experience of working in a non-profit organisation, particularly in a similar role
• Experience of working in European patient advocacy and/or with patients and their families
• Advanced degree (PhD) in a relevant topic
• Clinical or scientific research experience

What we offer:

• A permanent position with flexible hours in a remote setting
• An exciting position in a European non-profit organisation in the emerging fields of patient-centred healthcare and patient advocacy, working together with key patient advocacy leaders across Europe
• An opportunity to integrate in a dynamic and multi-cultural team working from different European cities

About MPE

Myeloma Patients Europe (MPE) is a pan-European organisation representing 50+ myeloma and amyloidosis patient groups from over 30+ European countries. It is registered as an international non-profit organisation under Belgian Law. A board mainly composed of patients and caregivers is elected by the membership to oversee the strategy and governance of the organisation. A team of 14 staff members runs remotely the day-to-day operations, programmes and services within 4 divisions: Access and Policy, Medical Education and Scientific Engagement, Capacity Building and Advocacy, and Patient Evidence.

MPE is dedicated to improving the treatment, care and quality of life of patients with myeloma and AL amyloidosis. To this end, the strategic goals of the organisation are:

• Drive improvements in access to timely diagnosis, optimal treatment and care
• Lead the development of robust patient research to improve experiences, outcomes and access for myeloma patients and their families
• Strengthen and empower MPE members to best support patients and enhance the impact of advocacy
• Amplify the influence and impact of MPE and its initiatives

Learn more about our programmes through our official page at mpeurope

The deadline for applications is Sunday, 2 November and all applications will be reviewed immediately afterwards. Our hiring team will schedule interviews with successful candidates to take place in the following weeks. We will be in touch following the review period regarding next steps.

Location: Remote/ Home-based in UK. Occasional national and international travel required.

Contract: 1 year with the possibility of extension dependent on continuation of funding

Reporting to: Deputy Head of Operations 

Salary: £35,000

Additional benefits: 25 days annual leave plus public holidays (annual leave increasing by 1 extra day for every year’s service up to 30 days total), life assurance and access to an employee assistance programme. 

Overview 

We are seeking a highly organised, values-led Administrative Support Officer to provide essential administrative, financial, and coordination support to ensure the smooth and effective day-to-day operations of WeProtect Global Alliance. 

In this new role, you will join our small, remote Secretariat and support administration, finance, staff coordination and meetings, helping the team work efficiently while upholding a strong commitment to child protection and the mission and values of WeProtect Global Alliance. 

If you are motivated to use your skills to contribute to our global mission of creating a digital world free from harm for children and young people, this is the place for you. 

Job description 

Overall purpose of role 

The Administrative Support Officer will play a vital role in ensuring the smooth and effective day-to-day running of WeProtect Global Alliance. Reporting to the Deputy Head of Operations, this new role provides wide-ranging support across administration, finance, HR, and team coordination, ensuring that internal processes run efficiently in a dynamic, remote working environment. 

Key Responsibilities 

Administrative and Operational Support 

• Provide general administrative support to the Secretariat, including correspondence, maintaining organisational records and policies, and managing virtual offices. 

• Schedule and coordinate Board and FRAC meetings, including preparing materials and accurate minute-taking. 

• Support the organisation of retreats, away days, and staff travel, as well as managing the Monday meeting rota and staff engagement activities. 

• Order equipment, business cards, and other items for staff as needed, and maintain the fixed asset register. 

• Provide ad-hoc support to the Communications Lead, assisting with administrative tasks, coordination, and document preparation as required. 

Finance and Contracts Administration 

• Support financial processes by coding and processing invoices, expenses, and receipts, assisting with monthly financial consolidation, and coding income allocations. 

• Provide support with audits (UK and Stichting), intercompany transfers, payroll variance checks, and day-to-day banking. 

• Assist with contract administration and supplier relationships, including account management (e.g. CloudTech24, Signeasy). 

• Support payment approvals and processing in Telleroo, and contribute to accurate record-keeping for budget and compliance purposes. 

Staff and HR Support 

• Support recruitment processes, including the administrative aspects of staff onboarding and offboarding. 

• Assist with payroll payment processing, insurance management, and HR compliance for UK and Irish staff. 

• Help coordinate staff support initiatives, such as leaving gifts and team events. 

Team Coordination and Events Support 

• Organise and support regular team meetings. 

• Circulate new policies, processes, and organisational updates to ensure staff remain well-informed. 

• Contribute to the delivery of the biennial Global Summit and other major events where required. 

Process Improvement and Capability Building 

• Work closely with the Deputy Head of Operations to strengthen operational systems and ensure effective, compliant day-to-day management. 

• Support internal training initiatives to build staff capability in finance, HR, and operational processes. 

• Identify opportunities to improve processes and implement best practice across the organisation. 
   

See attached document for the full job profile.

Do you want to help create a better world for animals? Are you a creative communicator with a flair for storytelling and a passion for protecting animals from cruelty?

Join us at the Animal Welfare Investigations Project (AWIP), a not-for-profit organisation that investigates and disrupts organised animal cruelty worldwide, from dogfighting and puppy farming to wildlife trafficking and the dog-meat trade. Our work brings offenders to justice and builds a global movement to end suffering, powered by digital storytelling and public support.

We’re now looking for a Marketing Executive (Social Media) to join our fast-paced Marketing & Communications Team. This role will shape how millions see our mission — driving engagement, income, and supporter growth through bold, creative campaigns.

�� About the Role

Reporting to the CEO and working closely with our Digital Marketing Officer and Gifts in Wills Officer, you will:

• Develop and deliver a data-driven social media strategy that fuels measurable fundraising growth.

• Use ManyChat to grow a permission-based Messenger community and launch engaging campaigns that drive both immediate and sustained fundraising results.

  Plan, launch, and optimise virtual fundraising challenges (like Run for the Dogs or Step Up for Wildlife) — turning clicks into community and compassion into cash.

• Create powerful storytelling content across Facebook, Instagram, TikTok, LinkedIn, and X — designed to move people from awareness to action.

• Manage and optimise paid social advertising to grow AWIP’s supporter base and recurring donor network.

• Engage directly with our followers — responding to messages and comments with empathy, professionalism, and urgency.

• Work alongside our investigations team to flag and report potential cruelty cases seen on social media, gather evidence from witnesses, and receive OSINT (open-source intelligence) training to support real-world investigations.

• Capture and produce behind-the-scenes content from field operations and events, showcasing AWIP’s lifesaving work.

• Represent AWIP at digital fundraising and social media conferences, contributing to growing our thought leadership profile in digital engagement.

�� About You

You’re a performance-driven, strategic, and creative thinker who thrives in a fast-moving environment. You understand that social media isn’t just about followers or likes — it’s about measurable impact, mission growth, and movement-building.

Essential:

• Proven experience managing social media for a brand, NGO, or campaign.

• Strong writing, editing, and visual-content skills (Canva, Meta Business Suite, or similar).

• Experience running social-media ads or supporter-acquisition campaigns.

• Passion for animal welfare and investigative storytelling.

• Professional resilience when handling sensitive or distressing material.

Desirable:

• Experience with fundraising, challenge events, or membership marketing.

• Familiarity with ManyChat, MailerLite or similar EPS, FundraiseUp, Tally.so, or Salesforce.

• Willingness to travel nationally or internationally for short assignments and support investigations.

�� Contract Details

• Type: Permanent (initially 22.5 hours/week, with opportunity to expand to full-time)

• Salary: £24,500–£29,000 FTE (depending on experience and performance). Pro-rata for 22.5 hours is £15,750.00.

• Location: Fully flexible within the UK (occasional in-person events). Must be a UK resident.

• Probation: 6 months, including delivery of at least one fundraising challenge.

• Progression: Potential to grow to full-time based on KPI delivery.

❤️ What We Offer

• Fully flexible working arrangements

• Annual salary review and growth-linked progression

• Private healthcare & Employee Assistance Programme

• Pension contributions in line with Living Pension standards

• Fully funded professional development in digital fundraising & social media

• A chance to make a tangible difference, protecting animals and investigating animal cruelty worldwide.

At Action for ME, we believe that change won't just happen; it has to be made. That's why action and impact are at the heart of everything we do. Whether that's helping people today with support, information, or care. Or working towards securing future change through our research and campaigning work.

The intent of everything we do is to pursue positive impact for the lives, rights, and futures of people affected by ME.

More information can be found in the application pack. 

You will play a pivotal role supporting the Charity in several different ways. Working with the Senior Leadership Team, you will ensure the smooth running of the organisation, providing administrative support to the Director of Operations and the Chief Executive. As a self-starter you will manage a range of tasks such as diary management, meeting minutes, assisting with event administration and HR administration. No two days will be the same!

You will be the point of contact for our HR, recruitment and training systems, ensuring consistency and assurance across the organisation. You will support HR administration such as supporting recruitment, on-boarding and off-boarding of colleagues as well as taking minutes for Board meetings, so you will need to be able to maintain a high level of confidentiality.

As a team player, you will provide comprehensive, confidential and sensitive people-orientated administration support, developing a deep understanding of our organisation, our work and build strong, effective working relationships with colleagues.

Remote working at home can be challenging for some and for others, it works incredibly well. You will need to be able to work on your own, use your own initiative and ensure you are proactive in maintain good levels of communication and contact with your colleagues to ensure we deliver the best service possible to people with ME. 

Walsall Council are once again exclusively partnering with Robertson Bell on a recruitment campaign for a Lead Accountant (Capital) on a permanent basis. At Walsall Council, we’re transforming, and so are our Financial Services. We’re changing the way the council works so that we can provide an even better customer experience, increase staff satisfaction, and improve our service performance. It’s all about achieving the very best for our colleagues, customers and communities.

Reporting into the Strategic Finance Business Partner, this post will lead an established capital finance team, providing proactive and independent support to directorates while overseeing all financial aspects of the Council’s ambitious Capital Programme. This role will ensure the effective monitoring, budget setting, close down, and risk management of capital activity, while delivering robust financial appraisals and cost-benefit analyses to support decision-making.

The organisation:
Walsall is situated within the West Midlands and is one of four Local Authorities comprising the Black Country. It contains six urban district centres: Walsall Town Centre lies at the heart of the Borough, surrounded by Aldridge, Bloxwich, Brownhills, Darlaston and Willenhall. The Borough covers 40sq miles and is bisected by the M6 motorway.

In addition, we provide an attractive employment package that includes a generous annual leave entitlement of up to 29 days (which rises to 34 days after 5 years continuous local government service), a flexible working scheme that allows up to a further 12 days leave per year, working from home opportunities with emphasis on an optimum work life balance arrangement and a career average pension scheme. We are committed to being an inclusive employer and we are happy to consider flexible working arrangements.

The key duties of the Lead Accountant (Capital) will be:

• Lead a small finance capital team, ensuring high-quality service delivery across the Council’s ambitious Capital Programme.
• Co-ordinate capital monitoring, close down, and budget setting processes, ensuring accuracy and timeliness.
• Provide robust financial appraisals and cost-benefit analyses for business cases to support senior decision-making.
• Identify and manage financial risks across the Capital Programme, liaising closely with directorate management.
• Present complex financial information to Senior Managers, Executive Directors, scrutiny panels and public meetings.
• Act as a key link between service accounting/finance managers, ensuring resources are effectively planned and utilised.
• Continuously review and improve financial processes and systems to enhance efficiency and value for money.
• Deputise for senior finance managers as required, representing the Council at regional meetings and projects.

The successful candidate will have:

• Full membership of CIMA, CCAB or equivalent, with post-qualification experience.
• A strong technical background with proven experience in capital accounting, financial reporting, and risk management.
• Demonstrable experience of managing and developing staff.
• The ability to communicate complex financial information to a wide range of stakeholders, both financial and non-financial.
• Experience of treasury, audit or statutory accounts would be advantageous.
• Ideally, a background in the public sector, but this is not essential.

The closing date for applications is Sunday 26^th October, with first stage interviews due to take place the week commencing 3^rd November. Applications will be under continuous review before the closing date, so please submit your CV to our exclusive search agent Robertson Bell ASAP to avoid disappointment.

Location: Remote with travel across the UK.

About the role  

It’s an exciting and important time for our charity as we work to help more people out of homelessness and poverty as part of an ambitious strategy. 

The newly created role of Federation Development Lead will sit within the Partnerships and Federation Development directorate, to support the delivery of key charity and federation-wide objectives, as part of our mission to empower people affected by homelessness and poverty to change their lives for the better while using our voice to achieve social change. 

The principal responsibility will be to support our ambition to become a best practice national body, responsible for leading on and supporting the development of key projects within Emmaus UK and the wider federation.

This will include providing leadership to support Emmaus communities across the UK to prepare and respond to the introduction of the Supported Housing (Regulatory Oversight) Act, you will require an understanding and commitment to best practice and legislative requirements related to the provision of supported housing, with the ability to translate regulatory requirements into user friendly support, training, guidance and policies and procedures

The role will also provide a critical role in the implementation and delivery of Emmaus UK’s ambitious plans to seek registration as a provider of social housing. You will provide the project management and technical skills required to support the successful delivery of the application process, ensuring that risk and regulatory requirements are considered and acted upon at each stage, maintaining strong communication with key stakeholders externally and across the federation.

As the Federation Development Lead, you will have the opportunity to make a significant impact on the growth and development of the Emmaus movement within the UK, contributing to a culture of continuous improvement, and supporting the overall success of the federation. Your role will involve supporting the development and delivery of strategic plans, programme design and implementation, stakeholder management, and continuous evaluation and improvement of developed initiatives.

Working with the Director of Partnerships and Federation Development and wider Senior Leadership Team, the role will be central to the delivery of strategic objectives related to the development of the movement.

About Emmaus UK

We understand that a home is more than just a roof over your head; it’s somewhere to belong, where you feel part of a community, and that’s what Emmaus offers. 

Emmaus is a unique, secular organisation supporting homeless and socially excluded people by providing a home for as long as it is needed, meaningful work in a social enterprise and a sense of belonging. 

There are currently over 30 Emmaus communities across the UK, stretching from Glasgow to Dover and Norfolk to South Wales. Collectively the Emmaus federation supports more than 1,000 people with experience of homelessness. 

How To apply 

To apply for the role, please complete our application form and equal opportunities monitoring form and email us. The email address is in the Application Pack by 12pm on Monday 10th November 2025. 

Please ensure you download the job pack and refer to the job description and person specification when completing your application form.

Those shortlisted will be invited to an interview conducted via Microsoft Teams on Thursday 20th November 2025.

If you would like to arrange an informal discussion about the role, please email us. Email address can be found in the Application Pack.