Membership operations manager jobs in Birmingham

About Us

We are Global Dialogue, an international philanthropy support organisation partnering with independent funders to advance rights, equity, and diversity. Independent in status and global in reach, we provide funder networks, collaboratives, and partners with the practical support and technical expertise they need to create lasting, systemic change.

The Role

We’re looking for a highly organised and proactive Operations & Systems Manager to play a central role in ensuring Global Dialogue’s operations run smoothly and effectively. This maternity cover role is ideal for someone who enjoys solving problems, improving systems, and supporting teams to be their very best.

You’ll collaborate closely with the Chief Operating Officer, core operational team, and the hosted and incubated programmes to provide a trusted, responsive operational service that enables programmes to focus on their mission. You will be the first point of call for any operational queries, providing clear guidance on our processes and supporting with practical tasks. Your areas of support will span digital and IT systems, data management, programme support, travel and events processes, and internal communications.

About You

The right candidate will possess excellent project management skills, a systems mindset, and confidence working with IT and digital tools. You will be comfortable engaging with stakeholders at all levels, including external suppliers, programme staff, and colleagues across the organisation, and thrive in building trusted relationships. With a passion for improving systems and processes for people, you will be someone who has a track record of providing empathetic and resourceful solutions. An awareness of GDPR considerations and risk management is essential. Experience working in a fast‑paced organisation and confidence with digital systems (particularly Microsoft 365 and SharePoint) would be advantageous.

How to Apply

We are partnering with Doing Good Recruitment for this campaign. Please click ‘Apply’ to find out more, see the full JD and learn how to submit.

Our Commitment to Equity, Diversity and Inclusion

We are committed to the employment and career development of people with disabilities. We are happy to consider any reasonable adjustments that candidates

may need during the recruitment process, and you will be asked whether you require anything if you are invited to interview. If you need this information in another format or if there are additional options you’d like to request, please contact Tristan at Doing Good Recruitment.

We are dedicated to building a diverse and inclusive workplace that reflects the communities we serve. To help us monitor how we’re doing and identify any barriers in our recruitment process, we invite all applicants to complete the Equal Opportunities Monitoring form found on Doing Good Recruitment's application page.

Evolve Counselling is a long‑established Cambridgeshire charity providing professional, affordable mental‑health support to individuals, organisations and communities. Each year, Evolve delivers thousands of counselling sessions through a team of trained, accredited counsellors working across the East of England region.

Our mission is to deliver counselling services to adults at the lowest possible cost, wherever possible seeking to subsidise sessions for those on low incomes. We do this through a mixed model of commissioned services, private counselling, and grant‑supported provision. By working to grow and foster a membership body of professional counsellors, Evolve strives to improve access to quality counselling and psychotherapy for all, and to create a positive working environment for those in the profession.

The CEO role provides strategic and operational leadership to drive Evolve’s growth, sustainability and impact. The position delivers effective organisational management, high‑quality service delivery, robust governance, regulatory compliance, and a positive staff culture.  Working in conjunction with the board, this is an exciting opportunity to shape the organisation’s future, ensuring that Evolve remains a trusted, quality and sustainable source of mental health support for years to come. 

Following several years of successful internal stabilisation—strengthening governance, staffing, and operational systems—the charity is ready to enter a critical period of transformation and growth. Our current CEO plans to retire in September 2026, having laid strong foundations for what must come next.

Our new CEO will lead Evolve into this next phase—strengthening partnerships, expanding referral pathways, stabilising revenue streams, and championing accessible counselling across our communities.

About Spear

We launched the award-winning Spear Programme over 20 years ago, and there are now 18 Spear Centres across the country, equipping unemployed 16–24-year-olds facing barriers to employment with the skills and mindset they need to secure work and thrive in the workplace.

Spear operates a joint venture model with churches across the UK to run our Spear Centres. Some Centres operate in collaboration with independent charitable trusts, while others are run directly with the local church (both referred to below as ‘Spear Church Partners’ or ‘Church Partners’).

About the role

We’re looking for a new Church Partnerships Manager to join us for this northern based role, with travel across the region.

This is an exciting opportunity to play a key role in driving national growth by developing and nurturing partnerships with churches across the North of England. You will be at the forefront of developing new relationships with potential early-stage partners, inspiring churches to engage with our mission, and supporting them through the pipeline, and helping to establish a diverse and thriving network of church partnerships.

We are looking for a confident relationship-builder who can engage and influence a wide range of stakeholders, particularly church leaders, and who is comfortable working in a dynamic and evolving environment.

Key information:

• Salary: £37,000
• Location: Remote with once a month travel to London for team meetings and regular travel in the North of England
• Full-time, 12-14month Fixed Term Contract, with the possibility of extension
• Closing date: Friday 10th April, 09.00am (we interview on a rolling basis and will close the role early if we find the right candidate)

For more information please read through our Job Specification and Work with Us Pack.

If you require any reasonable adjustments as part of the recruitment process, please let us know.

Person Specification

• A practising Christian, passionate about personally representing the values and beliefs of Spear, and our mission to equip and support young people facing barriers to employment
• Strong leadership ability with the confidence to make effective decisions
• Outstanding people skills and emotional intelligence, capable of quickly winning trust and confidence, as well as network, influence and negotiate with church leaders and a range of audiences, internally and externally
• An understanding of the needs and workings of churches and their leaders, and the ability to innovate, build our growth strategy and generate new partnerships
• An excellent communicator (both written and verbal)
• Excellent initiative and a self-starter, with the ability to operate flexibly in a changing and dynamic environment and in response to the support needs of each partner
• Strong organisational skills including the ability to establish appropriate processes and structures and to manage multiple priorities to meet targets and deadlines
• Strong quantitative skills including ability to work with and interpret impact data, fundraising pipelines and basic financial information
• Microsoft Word, Outlook, Excel and PowerPoint competent and experience of/ability to use databases

At Rethink Mental Illness, we believe everyone should be able to live a fulfilling life, regardless of how severely mental illness affects them. Our services are growing — and so is our ambition. That’s why we’re looking for a passionate and skilled Business Development Manager to help us shape the future of our charity and the support we provide.

About the role

As our Business Development Manager, you’ll play a key role in sustaining and expanding the services that make a real difference to people severely affected by mental illness. You’ll bring teams together, write with clarity and purpose, and lead the end‑to‑end bid development process — ensuring we continue to deliver high‑quality, impactful support where it’s needed most.

You’ll champion collaboration, draw on the expertise of colleagues across the charity, and craft compelling, evidence‑based proposals that reflect who we are and what we stand for. From early development to final submission, you’ll help us win and retain contracts that directly improve lives.

What you’ll be doing

• Leading the end‑to‑end development of bids, retenders, and proposals in line with internal quality standards.
• Working collaboratively with teams across Rethink Mental Illness, building strong relationships and creating connected ways of working.
• Supporting and managing Bid Development Officers.
• Contributing to regional business development plans and helping shape sustainable, innovative service models.
• Writing high‑quality, insightful submissions that articulate our strengths, capabilities, and lived‑experience approach.
• Developing early-stage budget models and working with Finance and HR to finalise financials ahead of submission.
• Generating insight through data, evidence, and internal expertise to create winning proposals.
• Researching competitors and identifying what makes Rethink Mental Illness stand out.
• Supporting successful bids through structured handovers and mobilisation.
• Contributing to continuous improvement through feedback, learning, and maintaining our Bid Library.

What you’ll bring

Essential

• A strong track record of writing successful competitive bids or proposals.
• Excellent writing, critical thinking, and communication skills.
• The ability to interpret complex tender documents and understand commissioner expectations.
• Strong relationship-building skills and the ability to unite diverse teams.
• Knowledge of commissioning, current legislation, and best practice in mental health and social care.
• Experience constructing budgets and modelling service assumptions.
• Strong organisational and project‑management abilities, with flexibility to meet deadlines.
• Proficiency with Microsoft Office and excellent general IT skills.
• A values‑driven approach consistent with Rethink Mental Illness’ ethos.

Desirable

• Experience working within mental health, health, or social care sectors.
• Lived or professional experience related to mental health and wellbeing.

Why Rethink Mental Illness?

When you join us, you’re not just taking on a role — you’re becoming part of a movement.
A movement committed to improving the lives of people severely affected by mental illness through high‑quality services, innovation, and compassionate support.

You’ll be part of a collaborative, supportive team where your growth and wellbeing matter, and where your work has a clear, direct impact.

Full-time role (see operation of 28-hour week below). We are open to considering applications for a part-time role that would require job share.

Home Based Working in the UK (some access to a London office or co-working spaces across the UK available, flexible working policy).

Action for Global Health is a membership network of over 50 organisations working to improve global health. Its vision is a world where everyone can access quality healthcare without financial hardship, achieving true health equity.

AfGH’s strategy, extended to 2029, aims to ensure that stronger commitments from the UK Government help more people worldwide access affordable, high-quality healthcare suited to their needs. The network works by bringing together member organisations, civil society groups, and people with lived experience of health inequality - especially from low- and middle-income countries - to influence UK policy. It acts as a key link between global health civil society and government departments such as the Foreign, Commonwealth & Development Office and the Department of Health and Social Care, guided by its 10 health-equity principles.

AfGH is an independent network hosted by STOPAIDS, which provides legal, financial, HR, and administrative support.

The Advocacy Manager role helps lead AfGH’s advocacy strategy, working with the Director to coordinate campaigns and policy engagement to advance global health equity. Please download the full job description for more details.

Benefits of working at Action for Global Health (hosted by STOPAIDS)

We offer a number of benefits, including:

• We operate a 28-hour (rather than 35-hour) working week policy with no salary reductions. Staff are able to work reduced hours over 5 days or a 4-day week. We offer flexible working, with non-standard working hours
• We operate a home-based working policy with some access to a London office or co-working spaces across the UK. We also provide a small home working grant and monthly working from home allowance
• A group stakeholder pension scheme with 6% employer contributions
• An individual learning and development budget allocated to staff members each year
• 20 days of annual leave per year (excluding bank holidays), plus 1 day for every year of service (up to 4 years)
• Enhanced maternity and paternity pay for employees with 1 year's service or more

Closing date: 6th April 2026

Please note that should sufficient applications be received we reserve the right to close this advert early.

STOPAIDS is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive positive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, HIV status, national origin, genetics, disability, or age.

Senior Data Manager

Bowel Cancer UK is the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.

We currently have employees working across four nations in England, Wales, Scotland and Northern Ireland. Thanks to the generosity of our community, we’re in a privileged position to be able to deliver our ambitious new strategy, On a Mission. There are huge challenges facing bowel cancer patients across the UK and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a world where nobody dies of bowel cancer.

Job Summary for Senior Data Manager

• A senior data leadership role sitting at the heart of the Data & IT function, reporting to the CFO and working in close partnership with the Senior IT Manager — with this role taking lead responsibility for all things data
• Own and lead the charity's data strategy, working collaboratively with senior leadership to shape a forward-looking, insight-driven organisation
• Take full ownership of CRM operations (Raiser's Edge NXT), driving adoption, optimisation and continuous improvement to ensure the charity is truly getting the most from the system — unlocking the data, trends and insight within it
• Hold overall responsibility for the Charity Automation Roadmap, driving systems integration and automation to reduce manual effort and improve data flows across the organisation
• Develop Power BI dashboards and reporting frameworks that bring data to life — putting actionable insight into the hands of teams across the organisation
• Build strong, collaborative relationships across fundraising, finance and operational teams — translating business needs into practical technology solutions
• Champion data quality, GDPR compliance and governance, embedding robust standards and processes organisation-wide
• Line manage and develop a small data team, with a coaching-focused approach to performance and growth

Safeguarding

Safeguarding is everyone's responsibility and at Bowel Cancer UK we are committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment.

Successful candidates may be subject to either a satisfactory basic, standard or enhanced DBS check from the Disclosure and Barring Service (DBS) dependent upon the role.

Safeguarding is everyone's responsibility and at Bowel Cancer UK we are committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment.

Successful candidates may be subject to either a satisfactory basic, standard or enhanced DBS check from the Disclosure and Barring Service (DBS) dependent upon the role.

The Big Chalk Partnership is made up of more than 150 organisations with a common vision of creating nature-rich chalk and limestone landscapes that benefit all of us. 

This relies on an expansion in the scale, pace and impact of nature recovery activities across southern England, benefiting globally important habitats and species and delivering ecosystem services including natural beauty, clean water, healthy soils and our own wellbeing.

The Protected Landscapes Partnership and Defra are supporting our Partnership to catalyse progress towards the UK’s nature commitments across these special landscapes. The Nature Recovery Fund Manager will co-manage a significant grants fund on behalf of Big Chalk’s Partnership Board. 

The Big Chalk programme is hosted by the National Landscapes Association. The National Landscapes Association represents and supports the UK’s National Landscapes (Areas of Outstanding Natural Beauty). The Association is a charity and non-profit membership organisation. The team advocates, communicates and fosters collaborative action which supports the UK’s network of National Landscapes to be as effective as possible. We champion the interests of National Landscapes with governments and coordinate the delivery of national projects.

We welcome applicants from a broad range of backgrounds – the most important thing is that you are motivated to work collaboratively and effectively with Big Chalk’s partners to help ensure our grant-making benefits nature to the greatest extent possible.

With significant experience of grant making and donor reporting in the environmental or social sectors, you’ll bring a collaborative mindset and be skilled at quickly building positive working relationships with new colleagues, our partners, our funders and other stakeholders. 

You’ll have applied experience of working across the grant-making lifecycle, and possess excellent analytical skills, able to identify, summarise and communicate key issues and risks. 

If this sounds like the opportunity for you, then we’d love to hear from you.

Department: COO’s Office
Contract type: Permanent
Salary: Up to £115,000 per annum
Location: Home Based (UK wide travel as required)
Reports To: Chief Executive and Council Chair

The National Fire Chiefs Council (NFCC) is seeking a Chief Operating Officer to help lead the organisation through the next phase of its development. Reporting to the Chief Executive and Council Chair, Phil Garrigan, and working closely with the Board of Trustees, the COO will play a critical role in driving organisational transformation and delivery. This will ensure NFCC is well positioned to achieve its ambitious new three-year strategy and delivery plan, including preparations for the proposed College of Fire and Rescue in 2029.

This is an exciting opportunity to join a professional, responsive and agile organisation that is focused on making a real difference to public safety.

NFCC is a charity and membership organisation dedicated to making communities safer by providing national leadership, coordination and professional expertise across UK fire and rescue services. Working at NFCC offers a unique opportunity to contribute directly to public safety, national resilience and the continuous improvement of an essential public service.

Operating at the intersection of operational practice, policy, assurance and system leadership, NFCC supports fire and rescue services to collaborate effectively, respond to complex and emerging risks, and maintain the highest professional standards. We work closely with government, regulators, emergency service partners and sector stakeholders to ensure that the collective voice of fire and rescue leaders is influential, credible and evidence-led.

As a values-driven organisation and registered charity, NFCC is committed to ethical leadership, transparency and public benefit. We foster a culture that is inclusive, collaborative and rooted in service to communities. Our people are trusted professionals, empowered to lead, innovate and deliver meaningful impact, supported by robust governance, assurance and accountability frameworks.

NFCC is a modern, agile organisation with a fully remote workforce. This enables us to attract and retain talented individuals from diverse professional backgrounds, while supporting flexible, inclusive and high-performing ways of working. We place strong emphasis on wellbeing, professional development and continuous learning, recognising that our effectiveness depends on the capability, integrity and commitment of our people.

Joining NFCC means working on issues of national significance, influencing the future of fire and rescue services, and helping to strengthen the resilience and safety of the communities we serve. If you are motivated by public service and professional excellence, have a strong focus on delivery and impact, and bring experience in leading business transformation and organisational change, this role offers a challenging and rewarding opportunity to operate at the highest level of leadership.

The Selection Process

How to apply:

If you are interested in this role and think you have the skills and experience we need, please do look at the Job description on the NFCC website.

Candidates are invited to submit their CV and a covering letter setting out how they can meet the requirements set out in the job description. Please email this to the Recruitment mailbox (details found on the NFCC Website) by 23rd April 2026.

Tests for shortlisted candidates are likely to be Week commencing 4th May 2026

Interviews taking place on the 18th & 19th May 2026

NFCC is committed to safeguarding and promoting the welfare of children, young people and adults and will require a DBS check to be completed prior to commencing in post.

NFCC is committed to being an inclusive employer. We comply with the Equality Act 2010, and we believe that everyone deserves to work in safe environments that are free from bullying, harassment and discrimination, abuse, and harm, where they feel supported, welcome, and able to thrive.

NFCC acknowledges the duty of care to safeguard, protect and promote the welfare of children and vulnerable adults and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice, all staff are expected to share this commitment.

Professional Standards Education Officer (PSEO)
£24,000 pa plus excellent benefits (£40,000 FTE)
Part-time, 3 days per week
Hybrid - mostly online working from home 
 

Are you an experienced acupuncture practitioner interested in joining the BAcC staff team in a key role that will help protect both practising acupuncturists and the public?

The Professional Standards Education Officer (PSEO) will be at the forefront of supporting BAcC members to work safely and manage the risks of their practice. You will also have a great positive impact on public protection and fostering trust across UK and global institutions in the practice of acupuncture.

This will be a varied role, involving all stages of developing and updating policy and communicating it to the membership. You will work as part of our wonderful team, alongside our Safe Practice Officer, Research and Policy Manager, and our Professional Conduct Officers. You will also act as a link with the BAcC’s insurer in-house risk and legal support and connect to professionals across other UK healthcare regulators.

As the Secretary to the Education Committee, you will support the BAcC’s newly integrated education and accreditation function and assist the Chair and committee in guiding the future of acupuncture accreditation in the UK.

It is anticipated that your time will be split approximately two days per week in the risk management and safe practice support role, and one day per week in the education support role. These two functions have great synergy; you will facilitate the key connection between the BAcC and college accreditation by transmitting risk mitigation strategies and taking college feedback on new risks to update policy.

The work will be varied and interesting and, most importantly, you will be able to make a huge and tangible difference to the community. It is an exciting time right now at the BAcC as we are transforming the way we work. We are moving from a passive repository of safe practice information to an evolving, active support service for members where they need it most. The work you do in this role will not only help other acupuncturists navigate difficult situations and avoid complaints, but it will enable them to be fully protected in the rare event that a claim or complaint comes in.

We seek candidates with:

Essential skills 

· strong written communication skills to simplify complex risk information and produce engaging content

· the ability to work independently, prioritise workload, and manage your own schedule in a mostly home-based role

Desirable skills

· experience in the provision of education at QAA level 6 or higher (including teaching or college administration)

· first-hand experience as a practitioner of acupuncture

Please see the attached Candidate Pack for the full job description.

Closing date: 12pm on 7 April 2026
Interviews will be held on 23 April 2026

Join us at a pivotal moment for the education sector.

ISBL is launching a major new initiative – the Centre for Education Operational Excellence – designed to transform how schools and trusts operate. We are seeking a proactive and strategic Business Development Lead to help shape, drive, and deliver this ambitious programme from inception.

About ISBL

ISBL has a 30‑year track record of supporting and developing a unique cadre of education professionals: school business leaders. Our work is underpinned by nationally endorsed professional standards and our OpEx for Education™ framework, placing us at the heart of sector improvement and operational excellence.

We serve a community of approximately 24,000 schools within a sector worth more than £80 billion, giving us significant reach, influence, and opportunity. Our core services span institute membership, professional development, research, events, sector innovation, and the sharing of best practice – creating a rich platform for partnership growth and impact.

Introducing the Centre for Education Operational Excellence

The Centre represents the next evolution of our work, extending ISBL’s focus from individual professional development to whole‑organisation operational excellence across schools and trusts.

It brings together three interconnected hubs:

• Solutions – Practical, high‑impact services and tools that support operational improvement.
• Research – Evidence‑based insights that shape best practice and drive innovation.
• International – Collaboration across global education systems to raise operational standards worldwide.

Working alongside ISBL, these hubs form a powerful ecosystem that connects practice, research, and international learning – strengthening organisational performance and, ultimately, educational outcomes.

About the Role

As Business Development Lead, you will play a central role in shaping the Centre’s commercial strategy, building new partnerships, and driving sustainable growth. This is a rare opportunity to influence a nationally significant initiative.

Full role details are available in the attached job description.

The Role of Director of Property

Effective management of clergy housing and glebe assets is critical to supporting mission and ministry across the Diocese which covers Coventry, Warwickshire and part of Solihull.

As we discern a new vision and strategy, we are seeking a leader who someone who can shape and deliver robust strategies for our clergy housing and glebe portfolios.

They will oversee 156 clergy houses valued at £18.6m and a glebe portfolio valued at c£34m, comprising commercial property, agricultural land, and farming tenancies.

Applicants must demonstrate a strong record of managing a diverse property, commercial and agricultural assets alongside proven leaderships skills. Membership of RICS or CIB is required, and the successful applicant will be professional, approachable and results focused.   

This post reports to the Diocesan Secretary & Chief Executive and is based in Coventry.

Equality, Diversity and Inclusion Statement

We welcome Diversity at the Diocesan Board of Finance

We are dedicated to employing staff with diverse backgrounds, abilities and working styles.

We understand that a diversity of ability can involve a diversity of needs.

We are committed to actively supporting all staff members to fulfil their potential.

If you have a disability, long-term illness or are neurodivergent, and feel this prevents you from meeting any of the essential criteria, please contact us to discuss the adjustments we can make for you. If you meet the shortlisting criteria then we guarantee that we will offer you an interview.

All employees undertake equality, diversity and inclusion training.

There is no Occupational requirement for the successful applicant to be a Christian. We welcome applications from all candidates regardless of faith or belief system.

For more information

For an informal discussion regarding this role, please contact Jacqueline Ladds, Diocesan Secretary & Chief Executive

Closing date for applications: 13th April 2026

Interviews will take place at the Diocesan office: 30th April 2026

Events and Community Coordinator - Remote (UK based) – 0.8FTE

• Salary: £30,000 for 0.8 FTE (£37,500 FTE equivalent) + 5% pension + 25 days holiday
• Location: Remote (must be UK-based), with occasional travel for events
• Eligibility: Applicants must have the right to work in the UK
• Application deadline: 20 April 2026 at midday (GMT)

The Engineers and Scientists in Business Fellowship (ESBF) is a UK charity with a clear mission: to champion the impact of business education for engineers and scientists. 

Through our flagship Sainsbury Management Fellows programme, we award £50,000 MBA scholarships to outstanding individuals, supporting them to study at leading global business schools. Our Fellows go on to lead organisations, build companies, and drive innovation across sectors. 

We also support entrepreneurship across more than 50 UK universities by sponsoring enterprise competitions for engineering and science students, helping them develop entrepreneurial skills early and turn ideas into ventures with real-world potential. 

Founded by Lord David Sainsbury and delivered in partnership with the Royal Academy of Engineering and the National Physical Laboratory, our work sits at the intersection of science, business, and leadership. 

The Role

This is a role for someone who enjoys making things happen and bringing people together. 

As our Events and Community Coordinator, you will deliver a high-quality events programme while building strong, lasting relationships across a network of 400+ Fellows. You will play a central role in shaping how our community connects, contributes, and grows. 

You will also lead on our CRM system, helping us use data more effectively to strengthen engagement and support alumni philanthropy. 

Working in a small, collaborative team, you will have real scope to shape the role, particularly as we build towards our 40th anniversary in 2027. 

Key Responsibilities 

• Plan and deliver a programme of high-quality events, including our flagship events and events with partner organisations.
• Build and maintain strong relationships with Fellows, supporting an active alumni community.
• Coordinate engagement initiatives, including networks and special interest groups.
• Manage and develop the CRM system to support engagement and fundraising.
• Contribute to the smooth running of the organisation as part of a small team. 

About You 

You are organised, proactive, and people-focused, with a natural ability to build relationships and keep multiple priorities moving. 

You will bring experience in events delivery and community or stakeholder engagement, along with strong communication skills and attention to detail. Experience managing CRM systems is important and previous experience in higher education, charity, fellowship or scholarship management would be a bonus. 

Why Join Us? 

• Be part of a purpose-driven organisation with national impact.
• Work with an inspiring network of leaders across business, science, and engineering.
• Shape how a growing alumni community connects and contributes.
• Join a small team where your ideas and input matter.
• Play a role in a significant milestone: our 40th anniversary. 

Could you do a job where you change lives?

Could you lead recruitment across the organisation, ensuring high-quality staff are appointed to support the delivery of excellent services. Apply now!

Join Pilgrims’ Friend Society, a long-established Christian charity dedicated to supporting older people through our warm, faith-based communities.

We are seeking a Recruitment Lead to manage our recruitment. This is a great opportunity to contribute to a mission-driven organisation that combines professional standards with a heart for faith-based service.

We’re a growing charity that invests in its people, offering real opportunities for development and progression. You’ll join a supportive team where your work is valued and your growth matters.

As a Recruitment Lead, you’ll play a crucial role in identifying and attracting top talent.

If you have experience in recruitment, and a desire to make a real difference, we’d love to hear from you.

For more information, please read the job pack here

Responsibilities:

• Lead and coordinate recruitment activity across the organisation, ensuring vacancies are effectively advertised and managed.
• Work with managers to understand needs and develop recruitment plans.
• Manage end-to-end recruitment processes including advertising, screening, interviews and offers.
• Conduct and manage the Certificates of Sponsorship (CoS) process in line with UK immigration and sponsorship requirements where applicable.
• Ensure all recruitment activity complies with employment legislation and organisational policies.
• Support and advise managers on recruitment best practice and interview processes.
• Manage relationships with job boards, recruitment agencies and other attraction channels.
• Identify and utilise the most effective sourcing channels, including job boards, social media, networking events, and employee referrals.
• Some travel may be required to support with open days or external recruitment events.
• Develop initiatives to strengthen the organisation’s employer brand and attract candidates aligned with the mission and values.
• Monitor recruitment metrics and provide reports to support workforce planning and improvement.
• Identify opportunities to improve recruitment processes, systems and candidate experience.

Skills/Experience:

• Minimum of 2 years recruitment experience.
• Experience with Recruitment agencies or internally managing end-to-end recruitment processes.
• Experience using applicant tracking systems (ATS) and HRIS.
• Knowledge or experience of the Certificates of Sponsorship (CoS) process and immigration compliance (desirable). 
• Strong organisational skills and ability to manage multiple vacancies simultaneously.
• Excellent communication and interpersonal skills.
• Able to travel to various sites as required for the role.
• Ability to analyse recruitment data and use insights to improve recruitment outcomes.
• Proactive approach to learning and developing knowledge of recruitment and the social care sector.

This role has an Occupational Requirement to be filled by a Christian under the provisions of the Equality Act (2010)

Hours:

35 hours a week. Monday to Friday

Travel required for the role

Benefits:

• Remote working
• Flexible working hours
• 6.6 weeks’ paid holiday per year, including bank and public holidays
• Pension scheme
• Ongoing training and support
• Team events
• Medicash
• Perkbox – including an Employee Assistance Programme
• Care Friends referral scheme
• Long-service and birthday rewards

— What our staff say about us: …“It is a friendly and welcoming place to work” … —

Pilgrims’ Friend Society is a registered charity. Our Christian ethos is central to everything we plan and do.

We are committed to having a diverse senior management team and we encourage applications from disabled and Black, Asian, and Minority Ethnic candidates, as these groups are underrepresented on our senior management team at present.

Please note: this vacancy may close sooner if sufficient applications have been received so please apply as soon as possible if interested.

Shape public policy. Safeguard professional standards. Lead a profession towards the statutory recognition it deserves.

Not every Chief Executive role involves influencing government, protecting professional standards and occasionally resolving a registrant query before the end of the day.

After seven years, Mike Orlov is retiring as Chief Executive and Registrar of the National Register of Public Service Interpreters. The Board is now seeking a successor who can continue strengthening the organisation and raising the profile and importance of professional interpreters working across public services.

NRPSI is the independent voluntary regulator and national register for public service interpreters in the United Kingdom. It sets professional standards, upholds accountability and provides assurance to public sector organisations, including the Ministry of Justice, the Metropolitan Police and NHS bodies, in settings where interpreters are relied upon in critical situations.

In these environments, clear communication is essential. When it fails, the consequences can affect legal outcomes, safeguarding decisions and, in some situations, lives.

The organisation is entering an important moment in its development. The House of Lords Public Services Committee’s 2025 report on interpreting services in the courts has brought renewed national attention to the role that professional interpreters play across justice, policing and healthcare. At the same time, NRPSI continues to advance the longer-term ambition of statutory regulation and protection of title for Registered Public Service Interpreters.

As Victor Olowe, Chair of NRPSI, puts it: “This is an important moment for NRPSI and for the wider profession, particularly following the House of Lords 2025 report and the government’s commitment to address some of its key recommendations.”

As Chief Executive and Registrar, you’ll engage with senior stakeholders across government and public services while leading a specialist, long-standing team responsible for the day-to-day operation of the Register and the standards that underpin it.

Drawing on your experience, you’ll help shape the organisation’s next stage of development and strengthen the role NRPSI plays in safeguarding the public through professional interpreting standards.

The Role

Stepping into this role, you’ll be accountable to the Board for the governance, strategic direction and operational leadership of the organisation.

This is a hands-on leadership role, working closely with the Chair and Board to shape the organisation’s strategy and priorities, while ensuring the Register continues to operate with credibility, integrity and independence.

You’ll have direct responsibility for the integrity of the Register itself. This includes oversight of registration, renewals, complaints and disciplinary processes, as well as responsibility for ensuring the organisation’s Code of Professional Conduct and regulatory framework remain robust and fit for purpose.

With your experience, moving between strategic and operational ground will come naturally to you. One week you may be engaging with senior civil servants or government departments about the importance of professional interpreting standards. The next you may be reviewing operational processes, supporting your team in the delivery of the Register’s core functions or ensuring the organisation’s financial position remains sustainable.

Your team works mainly remotely and are all long-standing, dedicated and experienced, responsible for the day-to-day operation of the Register. Working in a remote-first environment, continuing a culture of collaboration, accountability and professional development while ensuring the organisation continues to deliver high standards of service is high on the list of priorities.

Externally, you’ll act as the senior voice of NRPSI. What does this mean in reality? Engaging with stakeholders across justice, policing, healthcare and central government, representing the organisation’s perspective clearly and authoritatively. This could include contributing to sector discussions, building relationships with policymakers and making the case for why professional interpreting standards matter to public safety and effective public services, or posting on LinkedIn and social channels, giving updates or hosting town halls for registrants.

The role also sees you supporting the organisation’s longer-term ambition of achieving statutory regulation and protection of title for Registered Public Service Interpreters, a goal that will genuinely benefit from the right leader’s credibility and persistence.

Financial sustainability also sits within your remit. NRPSI is funded through registration fees paid by interpreters, and you’ll oversee the organisation’s finances while ensuring resources are used effectively to deliver its strategic priorities. Alongside this, you’ll maintain oversight of operational systems and processes, identifying opportunities to improve resilience, efficiency and the effective use of digital tools.

The Person

This is a role that calls for someone who has operated at senior or director level within a charity, not-for-profit organisation, professional body, regulatory organisation, membership association or comparable public service environment.

Someone who understands the responsibilities that come with leading an organisation whose work centres on professional standards, governance and public protection, and who brings the credibility, judgement and experience required to engage effectively with a diverse group of stakeholders including government departments, public sector organisations, registrants and sector partners.

A collaborative, trust-based leadership style will be just as important: someone equally comfortable exercising independent judgement as they are balancing strategic thinking with practical delivery in a specialist organisation where both are needed in equal measure.

You’ll bring most of the following:

• Senior leadership experience at director level or above within a charity, professional body, membership organisation, regulatory body or public service environment
• Experience influencing government policy or engaging with commissioners of public spending
• Experience developing or improving regulatory, registration or accreditation processes
• The ability to represent an organisation clearly and confidently in public, including engaging with senior civil servants, sector stakeholders and the media
• Financial literacy and experience overseeing organisational budgets and sustainability
• Experience developing and delivering strategy and operational plans
• Confidence using digital systems, data and communication platforms to support organisational priorities
• Understanding of, or experience in, a registrar or equivalent function within a professional, regulatory or standards body, including accountability for the integrity of registration processes and criteria

Desirable

• Familiarity with public affairs, policy engagement or advocacy work would be advantageous, as would exposure to justice, policing, healthcare or public service environments.
• Experience navigating politically sensitive or contested professional environments, including managing public criticism, would also be beneficial.
• A second language would be welcomed.
• Above all, you’ll share a commitment to the public interest and the role professional interpreting plays in ensuring fair access to justice and public services.

A full candidate pack providing further information about the organisation accompanies this ad.

Key Information

NRPSI is working with Michelle Paoloni, Director at House Recruitment, on this appointment.

To apply, please submit a current CV and a supporting statement of no more than two pages outlining your relevant experience, where you saw the role advertised and what has prompted you to apply.

• Applications close at 5pm on Friday 10 April 2026.
• Discovery conversations with House Recruitment will take place on a rolling basis.
• Final interviews will be held in person in London on Wednesday 29 April 2026.

Equality, Diversity and Inclusion

NRPSI is committed to promoting equality, diversity and inclusion. We welcome applications from individuals from all backgrounds and are committed to ensuring a fair and inclusive recruitment process.