Mental health services manager jobs in greater london

Job Title: Deputy Service Manager

Location: Based across 4 residential services based in Croydon (11 minute walk from East Croydon station) you will need to be able to travel between sites during the night shift to provide full managerial support. Access to own transport is ideal. Please note that unfortunately this service does not have step free access

Salary: £30,200

Shift Pattern: 37.5 hours per week, supporting the night team who predominantly work Monday to Sunday 20:00 - 08:00, you will work within these hours, as well as daytime hours to attend trainings and meetings. You will also take part in our out of hours on call rota.

Please note that this is one of two positions within the service. We also have a day time role available. Please type 286319 into our careers site search tool to view the other role.

About the role

We're looking for a Deputy Service Manager to join our residential service based in Croydon. You will support the Service Manager to provide leadership and line management to a team of Night Recovery Workers and Night Concierge which totals around 10. You will be present to ensure a quality service is delivered 24 hours a day, working closely with the day teams to ensure quality handovers. 

You will provide general leadership to the team so they feel empowered to be productive and perform well within their roles, supporting a service which focuses on Forensic Mental Health for 27 people across 4 sites in Croydon. The teams support our residents with person centred support to empower them to overcome their personal barriers with their mental health, and have greater independence and fulfilled living. 

Some key responsibilities include:

• Line Management including providing support and guidance, conducting support and supervisions, and ensuring duties are carried out effectively
• Support with the operational delivery of the service
• Risk Management ownership, ensuring processes and policies are followed
• Property and Housing Management; ensuring the accommodation meets our requirements and is safe to live in

About you

We are seeking a passionate, driven and motivated individual to lead the service in a trauma informed and inclusive way. You will have knowledge around the Mental Health complexities that residents can face, and have a can-do attitude which can help empower the team to deliver their KPI's. We look for:

• Experience in working with people who have enduring mental health and complex backgrounds
• Ability to motivate and empower a team to achieve KPI's
• Ability to provide advice, guidance, and support to the team on all aspects of service delivery including resident related queries
• Willingness and ability to work flexibly to meet service needs
• IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, microsoft, ATS, HR systems, and other types of organisational software
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Discounted tickets for music events, shows, sports and more through Tickets for Good
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme
• Be part of an organisation which believes good care and support improves lives with the vision to create healthier, safer, and more inclusive communities.
• Join an organisation with a mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation. 

SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. 

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Would you like to join our small, dedicated, international team to make a difference to the lives of seafarers and their families worldwide by taking the lead on managing our well respected helplines?

ISWAN has recently created this new role, which will be pivotal to further developing our quality service to seafarers. We have seen significant growth in the number and usage of our helplines and now seek to ensure we have a management structure capable of coping with further helpline growth.

As ISWAN’s Head of Helpline Services, you will be responsible for the strategic development, account management and evaluation of all ISWAN helpline services.  

We have no preconceptions about where the successful applicant will come from but you will bring experience of managing multi-channelled helpline operations and best practice as well as planning, measuring and delivering user and client service improvements.

You will need to be capable of working effectively within a complex international context and have sound experience of service development. This is a part-time role (21 hours per week) but we are keen to find the right person and therefore happy to discuss flexible working patterns. We are flexible about where the role is based but you will be managing helpline operations in the UK, India and the Philippines so you will need to be a great team player.

Mind in Croydon is seeking to recruit a full time Advocacy Service Manager to join our small, dedicated team of Independent Mental Health Advocates (IMHA) working to provide advocacy services to adults subjected to detention under the Mental Health Act in the London Borough of Croydon to ensure they understand, express and exercise their rights, and to enable them to access essential services. The advocacy team also provides Community Mental Health Advocacy for people who are informal patients in psychiatric hospital or living in the community and provides weekly advocacy service at two InMind Healthcare Group hospitals in Croydon.

The role is ideal for an experienced Advocate, who is passionate about promoting the rights of people who are experiencing poor mental health, in sometimes challenging conditions, but who is also committed to nurture the next generation of future advocates, as a key part of the role will involve supervising and supporting a current trainee in addition to a qualified IMHA, providing guidance, support, and skills development on casework and advocacy.

In December 2024 the team was awarded the Quality Performance Mark in Advocacy, a testament to their quality of service providing safe and life-changing support.

Advocacy Service Manager

SALARY: £ 37,728.88 per annum
plus pension contributions (above 4% by salary sacrifice)

REPORTS TO: Head of Social Inclusion & Support Services

RESPONSIBLE FOR: 2 Independent Mental Health Advocates(IMHA)

TERM: Permanent, subject to funding, full time (36 hours pw)

BASED AT: Bethlem Royal Hospital, Beckenham BR3 3BX. Advocates are also required to meet clients at different sites throughout Croydon and neighbouring boroughs.

This role supports hybrid working. Other flexible arrangements can be discussed however please note that specific flexible working arrangements such as staggered hours may not be feasible due to operational constraints set by the Hospital.

Job Title: Business Development Manager
Location: Orpington / Hybrid
Organisation: The Maypole Project

The Maypole Project is seeking a strategic and dynamic Business Development Manager to drive income growth, secure impactful partnerships, and support service development with a focus on continuous improvement and user engagement.

As a key member of the senior management team, you’ll work closely with the Chief Executive to shape and deliver our business development strategy, ensuring long-term financial sustainability. This includes leading competitive tenders, grant applications, and identifying new opportunities to expand our services and reach.

Key Responsibilities:

• Lead income generation and partnership development
• Co-develop and implement strategic business initiatives
• Act as Deputy to the Chief Executive when required
• Engage service users in co-design and delivery of services

What we’re looking for:

• Proven experience in business development and strategic leadership
• Strong track record in securing funding and partnerships
• Excellent communication and stakeholder engagement skills
• Passion for service innovation and user-centred design

Join us in shaping the future of Maypole Services and making a lasting impact.

We are working in partnership with South London and Maudsley NHS Foundation Trust (SLaM) to deliver the Primary Care & Community Mental Health Service, supporting people with their mental health and wellbeing. The service brings together the expertise of local primary, secondary and voluntary sector mental health care providers with the aim of providing flexible, holistic and integrated services for adults with mental health problems.

We have an exciting opportunity for a Peer Support & Activities Coordinator to join the service. This role will lead the development and delivery of the peer support activities group programme, enabling people to develop self-management skills and reduce levels of social isolation.

You will be responsible for coordinating and supporting our team of Peer Support Volunteers, ensuring safe and effective delivery of the programme. You'll work to meet targets, develop and deliver psychoeducational and psychosocial group activities, and oversee volunteer recruitment, training, and supervision. This will involve working closely with the Service Manager and SLaM colleagues.

The role requires strong communication and includes responsibility for dealing with safeguarding situations that may arise in your groups. Accurate record-keeping and outcome monitoring are essential. Occasional out of hours work is required.

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

Closing date: Thursday 9th October

Likely interview date: Week beginning 20th October

We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.

About Us

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.

Read more about staff benefits and why staff love working here on our website.

Job Title: Deputy Service Manager

Location: Based within the Non-residential service in Wembley, working within communities, homes, and other residentials.  This service does have step free access.

Salary: £31,700

Shift Pattern: 37.5 hours per week Monday to Friday on a rota working 09:00 - 17:00, hours may be extended 08:00 - 18:00. You may also be required to work weekends, evenings, and bank holidays. You will also take part in our out of hours on call rota for managers.

About the role

This is a great opportunity for a Deputy Service Manager to join our team based in Wembley. You will support the Service Manager to ensure high quality service delivery, being a key contact for staff, helping them feel supported, skilled, and empowered within their roles. In this role you will be based within a service which is at the heart of delivering person-centred support to vulnerable adults who have been, or are at risk of homelessness. 

Key Responsibilities include:

• Line Management and Leadership, supporting your team providing advice, guidance and support throughout their employment lifecycle
• Support the Service Manager in leading the day to day operational delivery of the service
• Risk Management ownership, ensuring processes and policies are followed
• Financial Management, including petty cash and budget management
• Contract management and Internal auditing, admin, and general other duties as required. 

About you

We are seeking a passionate, driven and motivated colleague to help lead our service in a trauma informed and inclusive way. Someone who is knowledgeable in the needs of our residents, particularly around homelessness and complex needs, able to support the team in delivering their daily duties. You will be driven with passion for what we do, and be able to work flexibly to meet service needs, providing new ideas and opportunities to develop the service further to continue to achieve excellence!

• Understanding of homelessness and complex needs of people from different backgrounds
• Ability to provide high quality support and line management to staff.
• Ability to support the Service Manager and help manage staff with daily tasks, caseloads and overall day to day running of the service.
• Ability to motivate and empower a team to achieve KPI's
• Ability to provide advice, guidance, and support to the team on all aspects of service delivery including resident related queries
• Willingness and ability to work flexibly to meet service needs
• IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, microsoft, ATS, HR systems, and other types of organisational software
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

We are excited to be bringing the legendary Choose Love Shop back to London’s Regent Street this winter. This is the ultimate charity store where customers can buy essential items for refugees like hot meals, winter coats for children and sleeping bags. Instead of taking them home, each purchase buys an item for someone who truly needs it. Customers can also buy Choose Love merch as well as fabulous fashion and beauty donated by stylists, brands and celebrities. At the Choose Love shop the world is a better place with every purchase. Last year’s we raised over $1.1 million for our life-saving work and this year’s shop promises to be bigger and better than ever!

The Deputy Store Manager is a key part of the team representing Choose Love in the exciting winter fundraising period. You will support the Store Manager in monitoring and managing the Choose Love store in London. Your primary remit is raising much-needed funds to help Choose Love reach their fundraising target this winter. You will supervise 2 Sales Assistants and engage with customers and volunteers to ensure everyone feels valued and welcomed. It’s not a traditional retail environment - it’s a joyful experience to be in the store, and you’ll help make it memorable.

Alongside the Sales Assistants, you will interact directly with customers at the store, processing card-only donations and answering any questions. You will also need to help coordinate corporate and community volunteers when they arrive on ‘shift’ and provide them with a thorough training briefing before they begin their shift. You will manage merchandise stock and keep the store looking tidy and slick.

Job Title: Service Manager

Location: Hounslow and Hillingdon
Salary: £43,627.32 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)  
Contract type: Permanent, Full Time 

Hours: 37.5 hours per week. As part of this role, you will be required to work from site and participate in an out-of-hours on call rota

We are recruiting for Service Manager who is passionate about supporting survivors who are impacted by domestic abuse and other gender-based crimes.  This is a multifaceted, fast paced, and exciting role where you will join our team in Hounslow & Hillingdon to lead on the delivery and development of high-quality refuge services for survivors of domestic abuse and other gender-based crimes. Our service provision in Hounslow & Hillingdon includes number of refuges supporting survivors and their children.

The post holder will provide line management and support to the accommodation based services staff. This will include providing supervision on complex and high-risk cases, overseeing operational emergencies, and ensuring high standards of casework. You will also ensure that all service users in refuges always receive a high-quality support service in line with Refuge’s policies and procedures.

The Service Manager will lead on the delivery of the multiagency aspect of work, working jointly with the Refuge teams and wider stakeholders to deliver best services to the survivors.

Candidates must have proven experience of providing direct emotional and practical support to vulnerable people, managing, and motivating staff, managing casework as well as working within multiagency setting.  In addition, you must have an excellent knowledge of domestic abuse and other gender-based violence and its impact on survivors.  

You will have knowledge of relevant Criminal and Civil law legislation, as well as Housing and Health and Safety legislation.   

As member of the management team, you will be required to participate in an out-of-hours on call management service.

The service manager will be responsible for ensuring that contractual and other funding requirements are met fully, this includes ensuring that the services operate within the allocated budget and that Refuge’s high-quality standards are maintained. The role may involve visiting potential sites and contributing to the establishment of new services in conjunction with the development team.

Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 3 November 2025

Interview Date: 14 November 2025

icap exists to improve mental health and wellbeing among the Irish community in Britain through the provision of counselling and psychotherapy. We work in partnership with a range of agencies, including Irish welfare agencies, local voluntary services, and health services, to best meet the needs of our community.We have specialist expertise in working with survivors of trauma including adult survivors of institutional abuse.

We deliver our services to all sections of the Irish community, including those on low incomes and those facing disadvantage and discrimination. We take pride in our forward-thinking, open, and transparent approach, making a tangible difference in the lives of those we serve.

Post Title: Director of Clinical Services - Psychotherapy

Reporting to: CEO

Line Management Reports: Clinical Managers, Outreach Therapist/s, and support staff.

Purpose of Post: To provide organisational governance and strategic leadership to the Board/Trustees, and CEO as a member of icap’s Executive team.  To develop and ensure implementation of icap’s clinical strategy ensuring good governance of clinical standards and resources.

Lead and represent an experienced clinical team within icap and externally. To work with and support the Clinical Managers and other clinical staff with the day-to-day management of the clinical service.

Terms:  Permanent

Salary£56,800 pro rata plus pension

Hours: Minimum 0.6 – 0.8 FTE, 21 - 28hrs per week (open to negotiation), hours by arrangement to include some hours on 4-5 days each week; the post requires some pre planned out-of-hours work and travel.Our offices are open between 09:00hrs - 19:00hrs on 3 days and 09:00 -17:00 two days each week. Volunteers support our reception function on extended opening hours (after 5pm).

Location:  London; some travel to detached sites in London, Birmingham, and across the country to other operational sites (Irish Centres) where the organisation is providing services. On site working required with opportunity for limited hybrid working.

Key Responsibilities: Strategic Functions

 Working with the Board/ Trustees to develop ICAP’s clinical strategy including:

- Reporting to icap’s Board, on progress against icap’s clinical and operational strategy,

- Preparing Board Reports and Risk Register

- Deputise for the CEO.

Work with CGSC chair and trustee members to:

- Develop clinically appropriate Policies, Procedures and Processes. Promote a culture of learning within the clinical team, ensuring therapists are up to date and engaged with data collection, reporting and monitoring.

- To pro-actively participate as a member of icap’s Executive Team, attending board meetings, Clinical Governance Sub Committee meetings and a regular calendar of fundraising events

 Clinical Facing function:

Work with the Clinical Managers to support them with the day-to-day management of the clinical service.  Line Management oversight of the Supervision function of the organisation. Act as the DSL for Adult Safeguarding including the training, risk management, recording and reporting of all safeguarding activity. Ensure icap’s strategic objectives are understood and supported across the Clinical service. Review the Client Contribution policy to include full cost charging for services.

Oversee the Implementation and roll out of CORE CMS across the service. (New project)

Key Skills, Experience and Qualifications:

 Clinical Leadership and Management experience in a small or similar organisation. Managing and working with minoritised or deprived groups with multiple barriers and limited access to psychotherapy. Experience of producing Board reports and working with commissioners, developing funding applications, and service level agreements for Clinical services. Experience of Clinical Governance and reporting targets and outcomes.

Training and 6+ years direct experience in using psychotherapeutic and trauma informed approaches with recognised post graduate psychotherapy qualification. Accreditation with either BPC, UKCP, BACP, ICP, NCPS and/or IACP. Evidence of up-to-date practice as recommended by relevant professional body.

Knowledge and experience of SharePoint and the Microsoft suite of tools. 

 A more detailed outline of the requirements of the post and our recruitment pack can be found on icap's website in the work with us section. 

 If this role is for you, please send

· A concise covering letter (no longer than two pages) addressing the criteria within the Person Specification.

· An up-to-date CV

Who are Guts UK Charity?

Guts UK Charity is committed to a world where digestive conditions are better understood, better treated and everyone who lives with one gets the support they need. Too many people are suffering or dying in silence or alone. They don’t know where to turn for information or support, diagnosis takes too long for many, and treatment can often come too late.​

We are the only UK charity that covers the entire digestive system. We raise vital awareness of digestive conditions, fund life-saving research, and provide patients and loved ones with expert information and support – we are informed by evidence and expertise, our community, and the patient voice.​ 

Our mission is simple: to improve the lives of millions of people affected by digestive conditions 

Overall Purpose of the Head of Services

This new role reports to the Chief Executive and is a member of the charity’s Senior Leadership Team (SLT).  The role reflects planned development and expansion in the charity’s direct service provision including the development of a permanent Helpline following a pilot project in 2025.

As a small national charity, the role combines hands on operational delivery and management with strategic leadership and vision for our Information services, Helpline, and other support services. You’ll lead a talented team of five direct reports (with plans to further expand) and will design, deliver, and evaluate services working closely with Guts UK teams and colleagues, and with external partners.

You’ll be responsible for services strategy and leadership oversight, budget oversight, safeguarding leadership, and services evaluation, ensuring our work is grounded in evidence, shaped by lived experience, and built for impact.

We’re looking to you to lead our strategic priority for improving information services and support including quality of life and quality of care for all those affected by digestive conditions and symptoms.

Who we’re looking for?

We’re seeking a strategic, values-led senior manager who embraces operational delivery and managing a small and dedicated team.  The role requires someone with a strong track record in service delivery including a charity Helpline service.

What matters most is your belief in the power of people and communities to shape and deliver change, your commitment to equity, and your readiness to lead with compassion, clarity, and courage.

Location

We have offices in London and Huddersfield, both of which are easily accessible by public transport or road. We support hybrid working but attendance in the chosen office is required for a minimum of 1 day per week.

Please see the attached detail job pack for further information and how to apply. 

Head of the Children and Young People’s Mental Health Coalition
(Hosted by Centre for Mental Health)

We are seeking an outstanding senior leader to become Head of our small staff team which drives the growth and influence of the Children and Young People’s Mental Health Coalition. This is an exciting opportunity to influence positive change at a time of significant policy and political developments.

As Head of the Coalition, you will lead its policy and influencing activity. You will work closely with coalition members to develop policy positions informed by the latest and most robust evidence, ensuring a strong and credible voice. You will campaign to influence government policy on children and young people’s mental health, build strong relationships with senior stakeholders, and ensure the Coalition’s voice is heard across Westminster, Whitehall and in the media.

With over 400 members nationwide, the Coalition has significant potential to expand its impact. Many members already influence locally through NHS Integrated Care Boards, councils and MPs, but need support and coordination to amplify their voices. You will help them do so.

We are looking for someone with exceptional project management skills to help shape and deliver our influencing goals, while clearly demonstrating our impact. Most importantly, you will bring passion and commitment to improving the mental health of babies, children and young people.

Key responsibilities

• Provide strategic leadership for the Coalition, which is hosted by Centre for Mental Health, delivering its objectives and vision.
• Set priorities in consultation with the Chair, the Centre’s Associate Director for Policy, and Coalition members.
• Design and deliver policy-influencing and campaigning projects with staff, members, children and young people and partners.
• Lead income generation for the Coalition with the Centre’s Associate Director for Business Development, managing relationships with funders, undertaking necessary reporting, and building connections for future prospects.
• Manage and develop the Coalition’s staff team.
• Grow the Coalition’s online presence, ensuring social media and web content is high quality, up to date, engaging and strategically aligned with influencing goals.
• Support and coordinate the Steering Group, ensuring it is active, representative of the Coalition’s breadth and effective in guiding the Coalition’s strategic direction.

The closing date for applications is Sunday 5 October, 23:59

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Job title: Hospital Mental Health Outreach Worker (Bounce Back)
Reference Number: 303
Reports to: Senior Community Outreach Worker
Contract: Permanent
Hours: 37.5 hours per week (Full time, Monday – Friday)
Salary: £26,000 - £27,000 per annum - depending on skills and experience, inclusive of Outer London Weighting (OLW)
Based: Kingfisher Court, Radlett WD7 / Albany Lodge, St Albans AL3 / Borehamwood Wellbeing Centre WD6 + Outreach

About the Project

Herts Mind Network (HMN) has formed a partnership with Hertfordshire Partnership Foundation Trust (HPFT) to deliver a one-to-one outreach service for people who are in psychiatric hospitals across Hertfordshire, based at Kingfisher Court in Radlett.

About the Role:

The Bounce Back worker will use a recovery orientated approach working with patients on the ward, and in the local community, including in people’s homes.

The Bounce Back Worker will be based at Kingfisher Court or Albany Lodge and Herts Mind Network Centres, promoting joint working between Kingfisher Court staff and HMN, creating a seamless pathway into community support for clients recovering from mental ill health.

The aims of the Bounce Back service are; to provide up to 10 sessions of emotional and practical support, advice and information to patients. We will visit patients on the ward and continue the sessions in the local community and in patient’s homes once discharged. We will facilitate a smooth and timely hospital discharge.

The recovery approach includes empathy, warmth, acceptance, authenticity, compassion and humanity.

Key Responsibilities

• Receive referrals from the ward teams at Kingfisher Court, Albany Lodge and other appropriate hospitals across Hertfordshire.
• Provide practical and emotional support to encourage patients to develop their independence within their local community.
• Facilitate a smooth discharge from hospital back to the community.
• Have a solid understanding on the dual effect of mental health and drugs and alcohol.
• Monitor outcomes and evaluate the service.
• Ensure that the safety and wellbeing of patients using the service is monitored and reviewed regularly.
• Embed a person centred and recovery orientated approach in all aspects of the roles and responsibilities.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Being able to drive and having access to your own vehicle is essential for this role.

Closing date for receipt of applications is Monday 27th October at 5pm.
Interviews to be held on Tuesday 4th November at our Watford Wellbeing Centre.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Equal Opportunities

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.

No agencies please.

About Strides HCC

Strides HCC has been operating in Islington for over 15 years. Our clinic offers longer-term (one year) Psychoanalytic/Psychodynamic Psychotherapy and Counselling to people who are looking to speak about a wide range of emotional issues. We operate on a subsidised fee scheme and offer clinical placements to trainee counsellors and psychotherapists working towards professional registration.

About the Role

We are seeking a Clinical Manager to join our team on a part-time basis to cover maternity leave. This key role ensures the smooth coordination of our clinical services, with a particular focus on managing referrals and waiting lists for assessments and ongoing therapy.

You’ll work closely with our Head of Counselling Services, Clinical Placement Manager, assessors, honorary counsellors, supervisors, and external agencies to maintain the quality and accessibility of our therapeutic offering.

Why Join Us?

At Strides HCC, you’ll be part of a well-established, dynamic team of 5 staff and over 40 counsellors and supervisors. We invest in our people through:

· Regular CPD and training opportunities

· Supervision and reflective practice

· Discounted therapy room hire

· Flexible working arrangements

We are committed to Equality, Diversity, and Inclusion, and warmly welcome applications from individuals of all backgrounds.

We are also committed to safeguarding children, young people, and vulnerable adults. Successful applicants will be required to undergo an Enhanced DBS check.

How to Apply:

If you are passionate about supporting accessible mental health services and meet the requirements outlined in the Job Specification, we would love to hear from you.

Application deadline: 13 October 2025
Interviews: Face-to-face interviews will be held during the week commencing 20 October 2025 at HCC, 12 Woodfall Road, N4 3JD.

As one of our Grants & Services Officer, you will play a pivotal role in ensuring that grant applications are processed efficiently and applicants are dealt with holistically, compassionately and professionally.

 As we help record numbers of people, the successfully appointed Grants & Services Officer will be required to:

Deal with applicant enquiries

• Ensure a pleasant, helpful and empathetic welcome to applicants who contact the Charity by email, web form, written application or telephone.
• Provide guidance to applicants in relation to the Charity’s grants criteria, services and process, ensuring they understand how to apply and that their request fits within our criteria.
• ​Identify any potential safeguarding concerns at an early stage, escalating appropriately 

Process applications and referrals to services in a timely manner

• Verify that applicants are eligible beneficiaries and meet the Charity’s criteria.
• Prioritise any applications with particularly urgent requests 
• Check that each application is complete and follow up with applicants, as required, to ensure all information and supporting documents have been submitted.

Provide guidance and information to applicants

• Provide clear guidance to applicants throughout the application process and respond to their queries quickly
• Inform applicants of other potential sources of help and support

Recommend appropriate grant decisions

• Prepare objective, non-judgemental reports for each case, with appropriate, clear recommendations in line with the Charity's grants criteria. 

To be considered for our Grants & Services Officer vacancy which offers great scope for growth and a clear development pathway, applicants should demonstrate:

• Previous experience within a grant-making role or proven knowledge of the grant-making / benevolent sector.
• Proven experience of providing help and guidance, predominately over the phone and via email
• Previous experience of using databases / CRM systems (e.g. Salesforce).
• Ability to interpret grant criteria effectively and make clear decisions.

If you are looking for an environment where you will be nurtured through our strong commitment to staff development, alongside a generous benefits package, then we’d love to hear from you. 

We operate a 'mixed-mode' working model, where staff work both from home and from our spacious offices in Westminster with an average of one day per week in our Westminster office.

Clergy Support Trust is an inclusive and supportive organisation. We warmly welcome applications from candidates of all backgrounds, and believe a diverse workforce leads to fresh ideas and creative thinking.