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Citizens Advice Bath and North East Somerset, Multiple Locations (Hybrid)
£21,579.00 pa pro rata
Posted 1 day ago
Citizens Advice Gateshead, Gateshead (On-site)
£25,453 starting salary per year progressing to £27,679
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Fair Money Advice, Hackney (On-site)
24,000 per year
Fair Money Advice is expanding and looking for three FT Trainee Debt Advisers. These are exciting entry level opportunities in Debt Advice.
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Citizens Advice Oxfordshire South & Vale, Multiple Locations (Hybrid)
£23,500 to £25,090 per annum pro rata depending on experience
Posted 2 weeks ago Quick Apply
Closing in 3 days
Citizens Advice Southwark, SE1, London (On-site)
NJC Salary Scale SO1 - £32,004 to £33,873 per annum pro-rata
We're looking for an experienced debt adviser to join our friendly and hard-working team to successfully delivery our debt advice service
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Battersea Dogs & Cats Home, Battersea (Hybrid)
£35,000 per year
We are looking for a HR Advisor to deliver a high quality, flexible HR service in line with legislative requirements .
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Fair Money Advice, Hackney (Hybrid)
£22,000 per year
Fair Money Advice is expanding and looking for a full time Project Support Worker. This is an exciting opportunity to join a dynamic team.
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Groundwork North Wales, Wrexham (On-site)
£22,310 per year
Posted 1 week ago Quick Apply
Page 1 of 5
Greater London (Hybrid)
London, Greater London
£24,070 - £25,410 per year
Permanent, Full-time
Actively Interviewing
Job description

About The Advocacy Project

We help people who are marginalised or vulnerable because of their circumstances make their own choices about their lives. We support them to speak up and help improve important services we all need. We want to make sure people across all age and care groups – including learning disability and mental health – can:

 voice their concerns 

 understand their rights

 make effective choices about what happens in their lives

We do this through advocacy services which support people individually, and user involvement projects that help organisations improve the services they offer.

About Personal Health Budgets

Personal health budgets (PHBs) are a way of personalising care, based around what matters to people and their individual strengths and needs. It is an amount of money for a person to purchase an item, activity or package of care agreed between them and their health team. They give people more choice, control and flexibility over their healthcare, allowing them to develop a package of care tailored to what will help them to be well and stay well. The PHB team support with planning a PHB and process requests so people can access the items or activities that will help them. We are developing our services across adult and children & young people services. Watch our video to find out more.

About the role

This role will deliver the personal health budget (PHB) service in East London, working with the PHB team to provide a high quality, person focused PHB service. The post-holder will be responsible for supporting clinicians to have personalised conversations with those they are working with and plan PHBs around what will help them to be well and stay well. You will respond to PHB queries and manage a case load of PHB referrals, ensuring that they are processed efficiently. Your day-to-day work will be primarily desk based, liaising with mainly clinicians and sometimes budget holders to support the PHB process. You will support training and awareness delivery to teams and work with the team in developing increasing involvement with PHB holders.

The NHS long-term plan intends for personalised care to be ‘business as usual’ by 2023/2024, therefore opportunities for PHBs are increasing. You will work closely with the PHB team to identify areas for development and explore further PHB opportunities. This role will require an enhanced DBS check.

Key responsibilities

 Process PHB referrals efficiently, ensuring requests are person-centred and recovery focussed. 

 Offer support and guidance to clinicians on personalised support and how to make referrals to the PHB service over the phone, email and online and in-person meetings. 

 Deliver training to clinicians about PHBs and how to make a referral and hold awareness sessions to raise the profile of PHBs. 

 Discuss how people can use a PHB to reach their wellbeing goals with clinicians and service users.

 Monitor the online platform Patients Know Best (PKB) for any queries from budget holders about their PHB. 

 Keep accurate and up to date records of PHBs on the case management system to

support the PHB process and with evaluation. 

 Work with finance team to ensure PHBs funds are released quickly and accurately, and risks are identified and managed appropriately.

 Collect case stories to raise the profile of PHBs and demonstrate the impact of the service. 

 Work with the PHB team, comms and the service user involvement group to develop resources and information for the service, where necessary. 

General responsibilities

 Participate in team meetings and training.

 Participate in personal, team and organisational development.

 Contribute to monitoring reports.

 Keep to our policies, including health & safety, safeguarding and risk regulations.

 Work to our mission, vision, and values.

 Carry out other projects and tasks as needed.

 Work according to the Equality Act 2010 and other forms of legislation that combat discrimination and promote equality and diversity.

Person specification

We welcome applications from people with transferrable skills and qualities, and people with diverse employment histories and personal backgrounds.

Essential qualities and attributes:

 Passionate about supporting people to have their voices heard, to feel in control of decisions about their lives and to have their rights upheld.

 A good understanding of personalised care and the impact that has on health and wellbeing. 

 Experience of working with people with mental health issues and an understanding of the difficulties they face.

 Excellent organisational and IT skills including database experience.

 Ability to multi-task and manage a case load, demonstrating skills in prioritisation. 

 Excellent interpersonal and communication skills; experience of communicating with a wide variety of people over the phone, email, online and in-person. 

 Ability to work as part of a team and on your own initiative and prioritise your workload.

 Ability to identify areas for improvement and problem solve with the PHB team. 

 A passion to learn and a commitment to ongoing professional development.

 Willingness to promote The Advocacy Project and its services in line with our mission, vision and values.

 Commitment to working within The Advocacy Project code of conduct, equality and safeguarding policies.

Desirable knowledge, experience and qualifications:

 Experience of using and managing a case management system.

 Experience and understanding of direct payments or personal health budgets. 

 Knowledge of mental health services, including current issues in policy and practice.

Benefits of working for us

We’re committed to providing an empowering, flexible and supportive working environment for all our staff.
Our employee benefits include 30 days annual leave (including up to 3 days between Christmas and New Year), participation in a pension scheme with 6% employer contribution, access to a free confidential counselling service, and an interest-free travel/bike loan.
All our staff are supported to learn and develop in a variety of ways, including a monthly lecture series where we invite sector experts to talk to our staff on topical issues.
We are a Disability Confident and Mindful Employer. 

More about The Advocacy Project

The Advocacy Project

The Advocacy Project helps the most marginalised and vulnerable people living in London make ef... Read more

Posted on: 11 August 2022
Closing date: 10 September 2022 at 23:59
Tags: Advice, Information,Advocacy

The client requests no contact from agencies or media sales.