Monitoring jobs

This is a new role at a genuine moment of growth for SSE - we expect to recruit over 600 social entrepreneurs across our learning programmes next year and every one of them starts with a good assessment. 

Our assessment work spans a large pool of staff, freelancers and partners, and this role exists to bring it all together: clear frameworks, consistent data, and a process that's welcoming to people who don't always find application processes easy.

We're looking for an assessment lead to design and embed the systems, training and guidance that help our wider team assess applicants fairly, consistently and efficiently - and to carry out assessments and interviews directly. You'll work closely with the Head of Grants and Assessment, our Tech Team, and Programme Managers across the organisation.

You’ll will need to have a rare combinations of skills – a good understanding of a wide range of social enterprises and charities, gained through experience of training, business consultancy or development support, combined with the ability to design systems to support data collection and assessment, and the ability to support others to use those systems. Are you up for the challenge?

In this brand-new role, you will take the lead on supporting our young carers, volunteer mentors, and partner schools—making a real, lasting difference in the community and to the young carers we support. 
Our vision is for all young carers to flourish. Through long-term mentoring, group programmes, and our annual Aspirations Conference, we help young people succeed in education, build confidence, and unlock future opportunities. We are looking for an experienced, enthusiastic self-starter who is genuinely passionate about helping others thrive.

You’ll be right at the heart of our service delivery—whether you’re working directly with inspiring young people, empowering our volunteer mentors, or collaborating with the wider team on fundraising and events. Alongside being part of a supportive team, this role has a degree of autonomy, meaning you'll need the excellent organisational skills to manage your own day, the interpersonal spark to build strong relationships, and the flexibility for evening work.

Main Responsibilities

• Service delivery lead in Wiltshire of all YCDT programmes

• Volunteer recruitment, training, management and supervision

• Supporting young carers to achieve their educational potential

• Monitoring and evaluation

Age UK Westminster is seeking a Digital Inclusion Lead Coordinator to work with the Wellbeing Services Manager on the delivery of its Digital Inclusion service, supporting older people and those experiencing social isolation to develop the confidence, skills and access needed to participate fully in the digital world. The service supports vulnerable older adults, including people living with dementia, through one-to-one coaching, group sessions, equipment loans, and community-based support.

The postholder will work closely with team colleagues, coordinating service delivery across Westminster, ensuring high-quality, person-centred support for clients, while overseeing volunteers who contribute to the project. The role will involve working closely with internal teams, external partners, and commissioners to ensure the service achieves its outcomes and demonstrates impact through effective monitoring and reporting.

Main Responsibilities

As a Digital Inclusion Coordinator, your role will be to:

• Manage a caseload of clients, including people living with dementia and complex needs.

• Deliver one-to-one digital coaching and support.

• Facilitate digital inclusion group sessions.

• Provide device setup, troubleshooting and digital skills training.

• Coordinate referrals to internal and external services.

• Recruit, induct, train, support and supervise volunteers contributing to the project.

• Coordinate volunteer assignments and monitor volunteer performance and wellbeing.

• Ensure volunteers comply with safeguarding, confidentiality and organisational policies.

• Maintain accurate client and volunteer records.

• Produce quarterly monitoring and impact reports for Commissioners and internal management use.

• Monitor service outcomes, analyse performance data and identify improvements.

• Attend relevant stakeholder, partner and project meetings.

• Develop positive relationships with commissioners, partners and community organisations.

• Ensure compliance with organisational policies and procedures.

Service Delivery

· Manage and maintain a caseload of clients, including those living with dementia and complex needs, using a holistic and person-centred approach.

· Deliver one-to-one digital coaching sessions in clients' homes, community settings, and remotely where appropriate.

· Support clients to develop practical digital skills, including:

· Email and online communication

· Video calling and social networking

· Online shopping and banking awareness

· Accessing NHS digital services and health applications

· Internet browsing and online safety

· Provide troubleshooting, technical support, and guidance on the use of smartphones, tablets, laptops, and associated technologies.

· Support service users with selecting, setting up, and using devices, Wi-Fi connections, and digital loan equipment.

· Facilitate and support group-based digital inclusion sessions across Westminster.

· Ensure service users are referred to and access appropriate internal and external services where needed.

Volunteer Coordination

· Recruit, induct, train, support and supervise volunteers involved in the Digital Inclusion project.

· Coordinate volunteer assignments and ensure effective matching of volunteers with clients and activities.

· Monitor volunteer performance and wellbeing, providing regular guidance, supervision and development opportunities.

· Ensure volunteers comply with organisational policies, safeguarding requirements, confidentiality standards and service procedures.

· Promote volunteer engagement and recognise volunteer contributions to the success of the project.

Monitoring, Evaluation and Reporting

· Maintain accurate and timely records of all client interactions, volunteer activity, outputs and outcomes on organisational databases.

· Monitor service performance against agreed targets and key performance indicators.

· Produce comprehensive quarterly monitoring and impact reports for commissioners and internal management purposes, highlighting achievements, outcomes, challenges, case studies and recommendations.

· Gather and analyse service-user feedback and outcome data to demonstrate service effectiveness and inform service improvements.

· Attend internal and external meetings relating to service delivery, monitoring and partnership development.

Partnership Working

· Work collaboratively with Age UK Westminster teams, NHS partners, voluntary sector organisations and community groups.

· Promote Digital Inclusion services across Westminster and support outreach and engagement activities.

· Develop and maintain positive relationships with stakeholders, commissioners and referral partners.

· General Responsibilities

· Ensure all administration, reporting and documentation are completed accurately and within required timescales.

· Maintain confidentiality and comply with GDPR, safeguarding, health and safety, equality and organisational policies.

· Support organisational events, community activities and service development initiatives as required.

· Undertake any training necessary for the effective delivery of the role.

· Carry out any other duties reasonably required within the scope and level of the position.

Additional Lead Responsibilities

· Contribute to strategic planning and development of Digital Inclusion activities.

· Identify opportunities to expand service reach, volunteer involvement and community engagement.

Responsibilities of the Charity

Age UK Westminster will support the role as follows:

· Line Management & Support from the Wellbeing Manager; additional support from Head of Services/ CEO

· Induction training and briefing

· Database training

· Regular briefing/update meetings and emails

· Provision of materials where appropriate

· Regular line management supervision and support from your supervisor and team members

· The opportunity to participate in team meetings

· Internal relevant to your role and to other areas of personal and professional development

Benefits

• Basic Health  Plan Scheme – Access to a health  plan that helps towards the cost of everyday healthcare expenses, such as dental treatment, optical care, physiotherapy, and other eligible health services.
• Blue Light Card – Eligibility to apply for a Blue Light Card, providing access to discounts at a wide range of national retailers, restaurants, travel providers, and leisure attractions.
• Ongoing training and professional development opportunities.
• Regular management support and supervision.
• Opportunity to make a meaningful difference in the lives of older people and those experiencing digital exclusion.
• Collaborative and supportive team environment.

Person Specification

A predominance of the following are considered essential to the role:

· An understanding of Digital Exclusion and the impact it has on older people

· Ability to prioritise and manage workload

· Ability to assimilate and understand information by listening, reading and use of the telephone

· Willing to work to guidelines and standards and to take a flexible approach to work

· Ability to listen to others and to explain things clearly without jargon or being patronising

· Awareness of discriminatory practices and equal opportunity issues.

· Ability to work alone or as part of a team

· Strong communication skills (written and verbal)

· To develop and work with other and agencies; and to seek and offer support

· Willingness and interest in learning, to attend training, meetings and other community events

· Competent use of MS Office (Word, PowerPoint, excel and email), social media, zoom, MS Teams and other tools.

· Patient, tolerant and someone who enjoys supporting people to learn new skills.

· An understanding of issues effecting older people

· Able to reflect on own performance

· Be flexible and travel within City of Westminster and Royal Borough of Kensington and Chelsea

· Experience of managing and supporting staff or volunteers

Desirable:

- One year experience working within the charity sector

- Mental Health and Wellbeing awareness

- First Aid Training

- Experience in designing and managing basic training materials

- Ability to speak languages other than English

As a Manager, you will lead the development and delivery of research and evaluation projects, ensuring clients feel supported, informed and delighted throughout. You will bring methodological knowledge, attention to detail, and a collaborative spirit to every stage of the work.

You will work closely with the Director and the Senior Managers, contributing to the quality and smooth running of projects across a diverse client portfolio. You will also play a key role in strengthening Bean’s internal capability, supporting the team in helping to grow our offer, particularly in supporting charities and funders to evaluate, learn and communicate their impact more effectively.

Every role at Bean Research fuels our mission to be the trusted learning and evaluation partner of choice, helping organisations frame, evaluate and amplify social value with confidence and clarity. Everyone plays a part in delivering work that is rigorous, reflective and genuinely useful while sustaining Bean as a high-quality, values-led organisation.

About Bean Research
Bean Research is an independent research, evaluation and learning consultancy. We help charities, foundations, funders and corporates understand and strengthen their social impact, working across sport for development, criminal justice, employability, and arts and heritage. Our clients range from The Rayne Foundation, Nando’s, King Charles III Charitable Fund and a range of Corporate Foundations to many grassroots charities.

We are a social enterprise, a Living Wage Employer and a certified B Corp. Our BCorp assessors particularly highlighted that our evaluation and Social Return on Investment work consistently leads clients to deepen their social impact: 83% of clients confirm they had made improvements as a direct result. We are rigorous but never dull, and we see our job as translating evidence into something genuinely useful. If you want to work somewhere that lives its values, this is it.

Why This Role, Why Now
Bean has grown, then deliberately paused to build stronger systems and foundations. We are now ready to grow again. This is a pivotal delivery role at the heart of our evaluation work: you will manage and deliver a varied portfolio of evaluation and learning projects, work closely with the Director and Senior Managers, and be the dependable, day-to-day partner our clients trust. It will suit someone who takes pride in accurate, high-quality work and wants to develop within a supportive, values-led team.

 

Responsibilities

Research, Evaluation & Learning

Project Delivery: Delivery of research and evaluation projects, supporting the development of project plans, methodologies and data collection tools.

Data Analysis and Reporting: Own the analysis of quantitative, qualitative & SROI research data and contribute to the preparation of clear, engaging reports, dashboards and impact-focused case studies for clients and stakeholders.

Quality and Rigour: Apply high standards of accuracy and ethical practice across all project tasks. Proactively flag issues and contribute to continuous improvement of Bean’s processes and outputs.

Industry Knowledge: Stay informed with developments in evaluation methods, social impact frameworks and best practice. Bring relevant insights to the team to strengthen our collective approach and capabilities.

B Corp Commitment: Actively support and further improve Bean’s own environmental and social performance.

Working With Clients

Client Relationships: Build and maintain strong, trusting relationships with client teams. Act as the day-to-day point of contact, ensuring clear communication, responsiveness and a consistently high-quality client experience.

Project Coordination: Help coordinate evaluation activities, fieldwork logistics and client communications, ensuring projects run smoothly and to schedule.

Bean Operations

Advocate and Thought Leadership: Be a vocal advocate for Bean and for social value, active on LinkedIn and across the sector, and help position Bean as a thought leader through articles, insights, events and panels.

New business Opportunities: Support the identification and pursuit of new business opportunities, contributing to proposals and helping to position Bean’s services confidently and creatively in the market.

Team Contribution: Work collaboratively and supportively within the team, sharing knowledge and contributing positively to a high-performing, values-led culture. Support interns or junior colleagues fostering a collaborative and supportive work environment.

Bean’s 5 Pillars of Success: Own and deliver at least one agreed pillar project each quarter, aligned with Bean’s strategic priorities and agreed with the Director. This might include work on processes, positioning, potential business, client excellence and how we best partner with people.

Candidate Profile
You are a careful, methodical evaluation or research professional who takes genuine pride in getting things right. You combine methodological knowledge with strong attention to detail, and you are a natural team player: cooperative, supportive and reliable. You value clarity of task, high standards and seeing work through thoroughly, and you can translate findings clearly for clients who are not evaluators themselves.

Essential

Experience delivering evaluation or social research projects, including data collection, analysis and reporting across qualitative and quantitative methods.

Strong attention to detail and a clear commitment to accuracy, ethics and high-quality outputs.

Confidence supporting the design of evaluation frameworks, logic models or theories of change.

Excellent organisation and project-coordination skills, with the ability to manage several projects and deadlines at once.

Clear, accessible written and verbal communication, including turning data into engaging findings for non-specialist clients.

A collaborative, dependable approach: comfortable being the day-to-day point of contact and supporting colleagues and junior staff.

The right to work in the UK.

Desirable

Experience in the charity, funder or wider social impact sector.

SROI or value for money experience; Social Value International (SVI) Level 1, or an interest in working towards it, would be a real bonus.

Knowledge of participatory or co-design approaches.

Willingness to travel for fieldwork and client meetings as required.

Exposure to funder or government-funded work, for example across central government departments, National Lottery funded organisations or Sport England.

Our Values
Everyone at Bean brings our values to life every day. For this role in particular, we are looking for someone who recognises themselves in them:

Broad-minded: you welcome diverse perspectives and design work that is sensitive to context, power and equity.

Enthusiastic: you bring energy, optimism and ownership to every project, client and conversation.

Adaptable: you respond constructively to uncertainty and balance rigour with pragmatism.

Navigators: you are curious, evidence-led and always looking for the most effective way forward.

Scrupulous: you hold high standards of accuracy, ethics and transparency.

Benefits
In return, Bean commits to clear expectations, a supportive and high-quality working environment, and real investment in your development, including a performance and objectives review every six months and an in-depth annual review with a Director.

Salary: c.£33,000 to £37,000 FTE, dependent on experience.

Flexible working: This is a full-time role, with 3 days a week in our office as standard and the rest worked flexibly. We know flexibility matters, so we are open to discussing arrangements that work for you and for Bean, including, for the right person, a four-day week.

Learning and development: up to 3 training days a year, plus sector events, peer learning and mentoring.

Volunteering: 2 paid volunteering days each year.

Wellbeing and inclusion: we actively support staff wellbeing, inclusion and work-life balance.

Annual leave: 25 days pro-rata plus bank holidays.

Pension: NEST (opt-out).

Culture: a social enterprise, Living Wage Employer and certified B Corp, and a member of the Better Business Alliance and Anthropy.

How to Apply
To apply, please click on apply below. We are an inclusive employer building a diverse team, and we particularly welcome applications from people currently underrepresented in our sector, those who have come to evaluation through different career routes or lived experience, and people at different stages of their career. If you need any adjustments to take part in our process, please let us know.

About Katherine Low Settlement   

Katherine Low Settlement is a busy, local charity that has been serving Battersea and the wider Wandsworth community since 1924. We are dedicated to building stronger communities and enable people to challenge and find ways out of poverty and isolation.   

We run a range of our own community services to support local older people and children, young people, and their families from refugee communities. We campaign for social change. We incubate and support other charities and social businesses to thrive. Each week we work with 30+ charities and community groups supporting more than 1,000 people. 

About the Role

The Lead Youth Worker plays a key role in shaping, coordinating and delivering high-quality youth provision within the Future Foundations programme at KLS. Reporting to the Head of Future Foundations, this role combines hands-on youth work with leadership, coordination and safeguarding responsibility, ensuring that children and young people are supported through safe, inclusive and engaging activities that promote their personal, social and educational development.

You will lead on the planning, delivery and evaluation of homework clubs, youth activities, trips and holiday programmes, while line-managing and supporting two Youth Workers and supervising interns and volunteers. You will work closely with families, schools, community partners and colleagues across KLS to provide joined-up, responsive support for young people. This is a people-centred leadership role requiring strong safeguarding practice, excellent organisational skills, and the ability to build trusting relationships. You will champion youth voice, promote positive behaviour and inclusion, and contribute to continuous improvement through reflection, data and learning.

Interviews are expected to take place during the week commencing 3 August 2026.

Key Responsibilities 

Youth Club & Holiday Programme 

• Lead the planning, delivery and evaluation of the youth club for newly arrived young people, within Future Foundations, ensuring sessions are safe, inclusive, engaging and developmentally appropriate. 

• Develop session plans and programmes that support young people’s learning, wellbeing and confidence, using participatory and youth-led approaches. 

• Lead the delivery of the weekly youth club, including wellbeing activities, workshops and targeted interventions for newly arrived young people. 

• Lead the planning, coordination and delivery of school holiday provision, including half-term, Easter and summer programmes, ensuring appropriate staffing, safeguarding and risk management arrangements are in place. 

• Work closely with the youth caseworker to encourage engagement and participation of young people at Southfields Academy International Department with the youth club. 

Safeguarding, Behaviour & Inclusion 

• Ensure all practice aligns with safeguarding policies and supports young people’s personal, social and educational development. 

• Maintain accurate safeguarding records, risk assessments and incident reports. 

• Lead on behaviour management and restorative approaches, supporting staff, volunteers and young people to resolve issues constructively

• Deliver safeguarding briefings and provide ongoing guidance and support to volunteers and interns. 

• Promote a culture of safety, inclusion, respect and positive behaviour across all activities. 

People Management & Support 

• Line-manage and support two youth workers through regular supervision, mentoring, appraisal and performance management. 

• Support with supervising interns, including managing timetables, providing guidance and coordinating with KLS colleagues. 

• Work with the Head of Volunteering and youth team to recruit, support, train and develop volunteers and interns, ensuring they understand their responsibilities and contribute safely and confidently to activities 

• Coordinate workloads across the youth team, ensuring staff, volunteers and interns are appropriately supported, work safely and maintain consistent standards of practice.

Youth, Family & Community Engagement 

• Build strong, trusting relationships with young people and their families, ensuring clear communication and inclusive engagement. 

• Liaise with families/carers to share information about activities, expectations and support needs. 

• Build and maintain effective relationships with local youth organisations, schools and partner agencies. 

• Represent KLS at relevant meetings, forums and community events. 

• Refer young people and families to internal casework, advice or external services as appropriate. 

Monitoring, Evaluation & Reporting 

• Support the Head of Future Foundations with monitoring outcomes, collecting feedback and using data to improve programme quality. 

• Maintain accurate records, including registers, consent forms and monitoring data. 

• Contribute to internal and external reporting, including funder and trustee reports. 

• Contribute evidence, case studies and monitoring information to funding applications, reports and evaluation processes. 

• Ensure the voices, experiences and ideas of young people inform programme development, decision-making and evaluation. 

Resources, Budgets & Planning 

• Monitor expenditure and manage resources, equipment and activity budgets in line with agreed financial procedures. 

• Ensure effective use of resources and value for money across youth provision. 

• Support the planning of annual programmes of activity in collaboration with colleagues, young people and families. 

Collaboration & Organisational Contribution 

• Work closely with colleagues across Future Foundations to provide high-quality, joined-up support. 

• Coordinate the School Years Working Group, supporting colleagues to share learning, collaborate effectively and deliver consistent, high-quality programmes across Future Foundations.

• Communicate effectively across teams to enhance service delivery and organisational learning. 

• Participate in supervision, appraisals, training and reflective practice. 

• Work in line with KLS’s values, policies and procedures at all times. 

Person Specification 

Essential Experience 

• Experience of working with refugee communities and/or children and young people and/or other vulnerable groups, with a strong focus on placing participants’ needs at the centre of service planning and delivery. 

• Experience of planning, delivering and contributing to reporting for projects within the voluntary or community sector (preferably with refugee or sanctuary-seeking communities). 

• Strong organisational skills, with the ability to manage multiple priorities and maintain high professional standards. 

• Experience of working sensitively with young people affected by mental health challenges and past trauma, with an empathetic, non-judgemental approach and the ability to build supportive but appropriately boundaried relationships. 

• Up-to-date knowledge of best practice in safeguarding and promoting the welfare of children and young people, and the ability to apply this in practice. 

• Confident IT skills, including use of the Microsoft Office suite, email, internet-based tools and social media. 

• Commitment to KLS’s mission, vision and values. 

• Passion for social justice, education and championing the strengths of families from refugee and sanctuary-seeking communities. 

Desirable Experience 

• Demonstrable experience of managing and supporting volunteers. 

• A recognised qualification in youth work, teaching or a related field. 

• Experience of monitoring and evaluating projects, including collecting evidence of impact and contributing to reports for funders. 

• Ability to communicate in another language, particularly Arabic, Somali, Farsi, Amharic and/or Tigrinya. 

• Knowledge of Battersea, Wandsworth or similar local communities. 

Other Requirements

• Willingness to work evenings - Monday or Tuesday evenings are a requirement and occasional Wednesday and Thursday evenings 

• Enhanced DBS check required (to be undertaken upon appointment) 

• Participate in regular supervision and annual appraisals; help to identify your own job related development and training needs. 

• Always work with anti-discriminatory, empowering practice, ensuring everyone is treated with dignity and respect. 

• Adhere to Katherine Low Settlement’s code of confidentiality, safeguarding and equal opportunities policies.

• Undertake your role in a professional manner and maintain a high-quality standard of work in accordance with the aims, values and ethos of KLS. 

• Excellent communication skills, both written and verbal, with the ability to engage effectively with young people, families, colleagues and partner organisations. 

• Ability to motivate, support and encourage young people to build confidence, skills and aspirations. 

• Ability to work effectively as part of a small team, while also working independently, using initiative. 

Further Information  

• Katherine Low Settlement is committed to equal opportunities.

• All offers to work at Katherine Low Settlement are subject to two satisfactory references, which is standard KLS policy applicable to all roles. KLS also ask for an enhanced DBS check.

• You will adhere to matters of confidentiality concerning this role and the KLS team.

• An induction is given to new staff, which includes sharing our policies and procedures relevant to this post.

• There is a 6-month probation period for this role.   

Programme & Partnerships Lead

Permanent. Full Time

Location: This role could also be based in one of our UK offices which are: Cardiff, Edinburgh, London, Warrington

Salary - £56,736 per year for Cardiff, Edinburgh, Warrington. £61,668 per year for London

If we receive a high volume of applications, we reserve the right to close the advert before the scheduled closing date. Therefore, we encourage interested applicants to apply at their earliest convenience. 

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues. 

About the role

Reporting in to the Global Head of Programme Policy and Practice, the Programme & Partnerships Lead is pivotal to the design, strategic oversight and impact success of signature programmes for the wider organization . It works closely with Multi Country Clusters (MCC) leadership to ensure coherence of the signature programme and ensure the programmes contribute to the wider organization's impact framework under the new strategy .

The role oversees key technical capacity for global programmes covering MEAL, Programme partnerships and Programme Portfolio Management . The role provides technical oversight on the core signature programme architectural processes and methodologies , and provides leadership to the wider organization in ensuring programme , partnership and MEAL frameworks are enhanced and organizational capacity is built on decolonized and locally-led approaches to programming and partnerships.

The role provides programmatic leadership to Impact department and sits on the leadership team of the Programme , Policy and Practice Division (PPPD). Across MCC programme portfolios this role will provide support to ensure a coherent application of our partnership principles and alignment with organizational values and goals.

The role provides leadership in managing the MEAL Advisor , a Programme Impact and Portfolio Management Advisor, and a Partnership & Civil Society and Faith specialist to help deliver high-impact programmes with an emphasis on decolonial approaches and methodologies. The role will provide specific support to the development of Christian Aid’s faith based partnerships. The role spearheads localisation and CSO approach as an underpinning ethos of the new organizational mode.

Some of the main responsibilities of the Programme & Partnerships Lead include:

• Inspire and motivate the team and colleagues in the Programme Policy and Practice division to support MCC’s, to drive meaningful impact across our programmes.
• Work across Departments to support the design of signature programmes, including building connections across the MCCs, developing an appropriate MEAL framework and ensuring effective reporting and links to Organisational Effectiveness.
• Guide the Global MEAL Advisor and collaborate with Organisational Effectiveness Department to commission internal and external impact evaluations and research for signature programmes and the wider organization impact framework ; this will include a focus on decolonial approaches to evaluation.
• With an emphasis on signature programmes work with IPE and MCCs to identify opportunities for the further development of signature programmes.
• Ensure financial processes and guardrails are in place to support the strategic allocation of programme resources to MCCs.
• Develop and maintains strong cross sector and internal relationships that fosters cross-functional consensus.
• Collaborate with MCC's to develop

About you

Who we are looking for:

Essential:

• Degree or equivalent qualification in business, economics, international development, or a related discipline.
• Significant senior management/ leadership experience.
• Experience in problem solving to unblock obstacles for programme delivery success.
• Experience of developing innovative multi-country programmes.
• Experience of developing budget recommendations linked to multi-country programmes.
• Experience of team design and recruitment of programme delivery roles
• Substantial experience of partnership management.
• Substantial experience of project design, monitoring and evaluation tools.
• Openness to understanding and working with decolonised approaches to project design, monitoring and evaluation tools.
• Understanding of financial controls and procedures including due-diligence processes - highly numerate.
• Highly developed communication skill written and verbal.

Desirable:

• Developed understanding of operating with a total economy approach.
• Highly developed relationship building and facilitation and senior stakeholder engagement.
• Developed ability to devise and implement strategies.
• Highly developed negotiation skills.

Further information

At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.

We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams. 

We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity. 

All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this. 

Main Purpose of the Role

The Administrator plays a key role in supporting the effective day-to-day operation of The Friendly Trust. As the first point of contact for many callers and visitors, the postholder will provide a professional, welcoming and responsive service, ensuring enquiries are handled efficiently and messages are communicated accurately. The Administrator will be responsible for maintaining effective administrative systems, managing organisational records and data, and providing high-quality administrative support to the Director, General Manager, Team Managers and Trust Officers. Through these activities, the postholder will help ensure the smooth running of the organisation and contribute to the achievement of The Friendly Trust's aims and objectives.

Key Responsibilities

Communication and Customer Service

• Act as the first point of contact for telephone enquiries, providing a professional and helpful service to service users, families, professionals and other stakeholders.
• Answer incoming telephone calls promptly, relay messages accurately and ensure enquiries are directed appropriately.
• Manage incoming and outgoing correspondence, ensuring information is communicated effectively and in a timely manner.
• Maintain positive and professional relationships with internal and external contacts.

Data Management and Reporting

• Support the Director, General Manager, Team Managers and Trust Officers in maintaining accurate records and statistical information.
• Ensure the timely and accurate input, maintenance and retrieval of information within the Trust's case management and data systems.
• Assist with the production of monitoring information, reports and organisational statistics.

Office Systems and Administration

• Develop, maintain and improve administrative systems and processes that support the efficient running of the organisation.
• Maintain electronic and paper filing systems, ensuring records are stored securely and remain accessible when required.
• Provide administrative support to managers and Trust Officers across the organisation.

Operational Support

• Assist with arranging meetings, training sessions and organisational events.
• Prepare, photocopy and distribute documents, agendas, leaflets and other materials required for service delivery and organisational activities.

Building, Facilities and Resources

• Support the General Manager in coordinating building maintenance, repairs and equipment servicing.
• Liaise with landlords, contractors and suppliers as required.
• Help maintain office resources and equipment.

Financial Administration

• Undertake routine financial administrative duties, including processing invoices and highlighting any discrepancies or concerns to the General Manager.

Quality, Compliance and Sustainability

• Support the maintenance of accurate organisational records and compliance with organisational policies and procedures.
• Contribute to environmentally sustainable working practices across the Trust.

Other Duties

• Undertake any other duties commensurate with the role as reasonably required

Person Specification

Essential Skills and Experience

• Excellent verbal, written and interpersonal communication skills, with the ability to communicate clearly, professionally and sensitively with Service Users, family members, colleagues and external agencies.
• Strong administrative, organisational and customer service skills, with the ability to manage a varied workload, prioritise competing demands and respond effectively to changing priorities.
• Excellent attention to detail, with the ability to maintain accurate records, handle confidential information appropriately and comply with data protection requirements.
• Confident and competent user of Microsoft 365, databases and other IT systems, including experience of data entry and maintaining electronic record systems.
• Ability to work independently using initiative, whilst contributing effectively as part of a team.
• Positive, flexible and proactive approach to work.
• Empathy, patience and the ability to work sensitively and respectfully with vulnerable people and individuals from a wide range of backgrounds.
• Commitment to equality, diversity and inclusion, professional standards and The Friendly Trust's values.

Desirable Skills and Experience

• Experience working within the charity, voluntary, health or social care sectors.
• Experience of handling front-line enquiries, telephone calls, reception duties or other customer-facing services.
• Knowledge of issues affecting people with learning disabilities and their families.
• Knowledge of welfare benefits, financial administration or related support services.
• Experience of using case management, CRM or client record systems, including CASPAR Gov or similar software.
• Experience of producing reports, statistics and monitoring information.
• Experience of coordinating office systems, administrative processes or facilities management.
• Knowledge of information governance, records management and basic financial administration, including invoice processing and record keeping.
• Good record of punctuality, reliability and attendance.

Personal Attributes

• Professional, trustworthy and dependable.
• Solution-focused, adaptable and committed to continuous learning.
• Able to remain calm and professional when handling sensitive or challenging enquiries.
• Committed to supporting The Friendly Trust's mission, values and person-centred approach.

Turn2us is a national charity tackling financial insecurity and its structural causes. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.

As an equal opportunities employer, we are committed to equity, inclusion and diversity and the value people from different backgrounds bring to a team. If, like us, you believe everyone has the right to have enough to live on, and you are ambitious about eradicating financial insecurity, join us and build your career with a charity dedicated to ensuring dignity and equity for all.

The role

The Research and Learning Manager will lead Turn2us's research activity in complex and emerging areas including place-based approaches, co-production, stigma and systems change. Working within the Impact & Evaluation team, you will design and deliver high-quality research, develop learning approaches, and contribute expert input to Monitoring, Evaluation and Learning (MEL) frameworks across the organisation. You will work closely with colleagues across Programmes, External Affairs, Digital and Data teams to ensure robust evidence informs decision-making, programme development and strategic priorities. This is an exciting opportunity to help shape Turn2us's understanding of what works to tackle financial insecurity and to influence both organisational learning and wider sector thinking.

Skills and experience

You will bring experience leading research and/or evaluation work in complex, multi-stakeholder environments and be comfortable working in areas where approaches are evolving or not fully defined. You will have strong qualitative or mixed-method research skills, excellent analytical thinking and experience turning evidence into practical recommendations, frameworks or approaches. We are particularly interested in candidates who can build strong relationships, influence thinking across teams, facilitate learning conversations and communicate complex ideas clearly. Knowledge of co-production, participatory approaches, place-based work or related fields would be particularly valuable, alongside an understanding of poverty and financial insecurity in the UK.

We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are required to work from the office a minimum of 1 day a week.

Some roles may be required to be in the office more often than others and this will be agreed with the hiring manager upon starting at Turn2us.

Please note that all job offers are subject to 2 – 3 satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS).

Please read the Research & Learning Manager job pack for further information on our website.

The role will require occasional travel within the UK, including visits to place-based programme locations, workshops with partners or participants, and conferences or events relevant to the role.

Turn2us is fully committed to equity, diversity and inclusion in our sector. We want this to be reflected in the diversity of the people who work for us and we are interested in applications from people from all backgrounds.

Are you passionate about making a difference to the lives of young people and families? Are you an organised, proactive individual with a passion for fundraising and community support? If you're looking for a rewarding role where your work will have a direct impact, then we would love to hear from you.

About Ignite Life

Ignite Life is a small, grassroots charity based in Bristol that aims to support young people and families overcome adversity through three services: youth counselling, youth 1:1 mentoring and a community food bank. It was founded in 2019 to plug the gaps in provision for vulnerable young people at risk of slipping through the net.

Ignite Life believes that every young person, regardless of their background, deserves equal access to the support that they need to thrive.

About the role:

This is an exciting opportunity for an organised and motivated individual to play a key role in supporting the sustainability and growth of Ignite Life’s services.

The successful candidate will lead on fundraising activities, helping to secure income through grants, trusts and foundations, corporate partnerships and community fundraising initiatives. They will also contribute to monitoring and demonstrating the impact of our services, ensuring funders and stakeholders can see the difference that their support makes.

Alongside fundraising responsibilities, the successful candidate will oversee the day-to-day coordination of our food bank service, working closely with volunteers, community partners and service users to ensure that the service operates effectively and responds to local need.

This role would suit someone looking to develop their career within the charity sector while gaining experience across fundraising, project management and community service delivery.

75%: Fundraising

• Identifying, drafting and submitting bids for fundraising and grants.
• Explore corporate fundraising avenues.
• Research required for future fundraising and bid writing.
• Researching and reporting on the efficacy and impact of existing services provided by the charity.
• Managing current projects and successful funding rounds, including report writing and budgeting.
• Leading on our community fundraising events such as our Annual Fun Day.
• Supporting with social media. 

25%: Food Bank Management

• Managing food bank service delivery.
• Managing volunteer recruitment for the food bank and rota scheduling.
• Responsible for coordinating FareShare order and ensuring there is enough stock at the food bank through food shops and surplus food collection.

Skills, Knowledge and Capabilities

Essential:

• Experience of supporting charity fundraising activities, community events, income generation or grant applications.
• Strong written communication skills which can be transferrable to writing clear monitoring reports and funding applications.
• Experience coordinating projects, events, volunteers, or community activities.
• Good organisational and time-management skills with the ability to manage multiple priorities.
• Ability to build positive relationships with funders, volunteers, community partners and stakeholders.
• Able to work independently and use initiative.
• Understanding of and commitment to supporting young people and families facing disadvantage.

Desirable:

• Experience of writing successful grant applications.
• Experience working within the charity or voluntary sector.
• Experience recruiting, managing, or coordinating volunteers.
• Experience organising community fundraising events.
• Knowledge of food banks, food poverty, or community support services.
• Full UK driving licence and access to a vehicle.

We’re looking for candidates who can demonstrate the skills, experience, knowledge and qualities listed above. But we also know that great people don’t always tick every box on a job description. If you don’t meet every single requirement but believe your transferable skills or lived experience could make you a strong fit, we’d still love to hear from you. Studies have shown that women and people from Black, Asian, Mixed Heritage and other ethnically diverse backgrounds often hesitate to apply unless they meet all the criteria.

How to apply

Please submit your CV and cover letter by 5pm on Monday 20th July.

Role Purpose 

The key responsibilities will include Project coordination, coordinating financial information, monitoring campaign activities, assisting with donor reporting and proposal writing, engaging with and coordinating EIA team members in planning, delivery and performance tracking, liaising with external stakeholders including donors and advocacy partners, supporting with the production of campaign and communication materials and providing support for organising workshops and events. 

Key areas of responsibility 

Finance

• Assist with budgets for all project-related activities, complete reconciliations and accurately reporting expenditure during trips
• Collaborate with Finance to support on campaign budget performance and donor expenditure 
• Support day-to-day financial processes, including preparing reports, processing invoices and responding to internal queries.
• Prepare and distribute monthly budget updates
• Track expenditure, ensure it is allowable under the campaign grant conditions and conforms with the terms of the various grant agreements
• Support with preparing budget forecasts, updates and maintain trackers
• Ensure timely and compliant processing of payments to consultants and partners
• Maintain accurate financial records, ensuring documentation is complete and compliant with audit requirements. 

Strategic Planning

• Contribute to the development of annual campaign plans and support in development of strategic goals, KPIs and budgets
• Contribute to the production and delivery of strategies as part of an integrated planning process involving all departments 
• Participate in the development of work streams and business plans
• Assist in the production and delivery of campaign strategies through an integrated planning process involving all departments

Operational Management

• Support operational delivery and logistical support of campaign/department activities through scheduling, logistics and administration.
• Support preparation of reports and campaign materials
• Support procurement, bookings and document processing to keep delivery on track.
• Keep grant calendars up to date
• Participate in and coordinate logistics and follow up for project meetings, workshops or events.
• Ensure effective collaboration, not just within your team but across other campaigns and functions

Campaigning

• Participate in campaigning and research activities as required
• Participate in and coordinate logistics and follow up for project meetings, workshops or events. Coordinate with other members of the team to deliver campaign activities
• Support project tracking and delivery, ensuring milestones and deliverables are being met in line with grant and strategic requirements

Partnership

• Ensure up-to-date campaigns network files are maintained and available to the team
• Support partner coordination and contractor relationships, as appropriate, ensuring reporting and deliverables are timely, compliant and aligned with campaign goals

Donor Management

• Liaise with internal teams and project partners to identify fundraising opportunities, gather information and ensure smooth communication, escalating issues where needed.
• Provide support across all donor reporting, funding proposal development coordination, campaign planning, and partner/departmental coordination, including drafting materials and maintaining workplans.
• Assist with preparation of contracts for and manage sub-grants for partners and/or consultants, in particular ensuring donor and financial compliance and best practice grant management
• Assist with narrative reporting and preparing budget sections of grant applications, ensuring strategic alignment and measurable outcomes
• Assist with preparation of contracts for and manage sub-grants for partners and/or consultants, in particular ensuring donor and financial compliance and best practice grant management Participate in other fundraising activities as required

Communications

• Manage design, translation and printing of project materials, acting as main or first point of contact for requests to the Communications department 
• Write up meeting notes and circulate to the relevant teams
• Liaising with other Project Officers and departments to ensure effective communication and collaboration across all functions
• Support media monitoring and content collation

Monitoring and Evaluation

• Ensure campaign materials, including video files, stills and reports, are organised and accessible through EIA’s information management systems
• Maintain comprehensive and organised records of campaign activities, financial information, contacts and historic archives
• Collect, analyse and manage data and information for assessing project progress in line with the project strategy
• Contribute to MEL framework implementation, organisation-wide protocols, and facilitate quarterly reviews
• In coordination with the Campaign Lead, conduct internal learning reviews and adapt campaign approaches based on evidence and results 

Person Specification

• Proven experience maintaining project budgets, conducting financial analysis, and ensuring donor compliance in a non-profit or international development context.
• Experience assisting with the development of funding proposals, and liaise with donors.
• Experience contributing to strategic planning processes and coordinating multi-stakeholder campaign activities.
• Proficiency in Microsoft 365, SharePoint, and project management tools (e.g., Asana, Trello, Smartsheet)
• Experience managing external partners and contractors, including contracts, deliverables, and sub-grant compliance
• Strong interpersonal and stakeholder management skills, with experience building effective relationships across diverse teams, partners and donors
• Strong knowledge or interest in the campaign subject
• Experience in assisting with funding from charitable foundations and statutory sources 
• Able to perform satisfactorily in a pressurised environment
• Broad education and excellent verbal and written communication skills in English. 
• Strong organisational skills (information and data management, planning etc.) 
• Effective at identifying, analysing and resolving complex problems with practical solutions
• Able to demonstrate initiative and collaborative decision making
• Able to work flexibly and under pressure, juggling multiple activities and effectively prioritise workload
• Able to develop effective relationships with a wide range of partners, stakeholders and team members and promote teamwork 
• Prepared to take ownership and hold yourself accountable for the duties that you are responsible for
• Committed to the pursuit of EIA UK’s values and goals.

About KLS’ Future Foundations education team 

Future Foundations is an education programme of Katherine Low Settlement. Since 2004, KLS’ Future Foundations education team of 10 part-time staff and over 100 volunteers, have supported young refugees and their families in Battersea and the London Borough of Wandsworth to thrive in their education. Through mentoring, family support, casework and homework clubs, we provide the tailored support each young person and their family (if they have one) needs to overcome the barriers to education they face at home and school. 

Key Objectives for this Role 

Working closely with the Lead Youth Worker and Youth Worker you will help create safe, engaging and inclusive opportunities for children and young people to learn, build confidence and develop positive relationships. 

Homework Clubs 

• Support the running and planning of two weekly homework clubs for children age 5 - 14.

• Contribute to the development of engaging session plans and learning activities. 

• Research and source resources and materials to support activities and learning.

• Support to plan and run engaging and fun activities/ongoing projects for children attending the clubs.

• Use participatory approaches to ensure young people help shape activities and programme development.

• Encourage children and young people to take ownership of activities and contribute to decision-making within the clubs Implement our behaviour management policy and work from a trauma informed perspective. 

• Support the registration and onboarding of new participants, ensuring records and consent information are accurate and up to date Liaise with families/carers when necessary. 

• Maintain accurate records, registers, case studies, feedback, photographs and other monitoring information in line with organisational requirements and funding obligations.

• Maintain excellent safeguarding practices. 

• Support the wider Future Foundations team to identify support needs and make referrals to appropriate external services and partner organisations.

• Provide cover for youth, mentoring and homework club sessions when required.

Trips and activities  

• Support the planning and delivery of an annual programme of educational, recreational and enrichment activities, including trips during school holidays.

• Ensure that this is done in collaboration with children, young people, their families and other KLS projects. 

• Assist with the summer programme development, organisation and delivery.

Teamwork and reporting 

• Work with Future Foundations team members to coordinate work, refer young people and/or parents/carers to our casework and advice team. 

• Work with Community Learning Coordinator to refer and encourage parent participation in workshops and other activities at KLS. 

• Contribute information, case studies and impact data for reports to funders, trustees and other stakeholders.

• Communicate well with other teams within KLS to provide a high-quality service to our members 

Other Duties  

• Participate in regular supervision, team meetings and annual appraisals; help to identify your own job related development and training needs. 

• Always work with anti-discriminatory, empowering practice, ensuring everyone is treated with dignity and respect. 

• Adhere to Katherine Low Settlement’s code of confidentiality, safeguarding and equal opportunities policies.

• Undertake your role in a professional manner and maintain a high-quality standard of work in accordance with the aims, values and ethos of KLS.

The above job description reflects the position at the time of writing; it is not intended to be a task list but indicates the general level of work involved. It is expected that duties will be reviewed and revised as required.   

Person Specification

The following skills and experience are required for this post:

Essential

• Experience of working with refugee communities and/or children/young people and/or vulnerable groups ensuring that clients’ needs are at the forefront of service planning and delivery
• Experience of planning, delivery and reporting in a similar voluntary sector project (preferably with refugee communities) 
• Excellent communicating skills (oral and written) with refugee young people, their families, staff and partner organisations
• Ability to motivate, support and encourage young people 
• Ability to work as part of small team, whilst also working independently
• Personal attributes: hard working, organised, takes initiative, reliable, patient, high professional standards
• Experience and sensitivity working with young people who are affected by mental health issues and past trauma.Empathetic, non-judgemental and able to form supportive but boundaried relationships with young people 
• Knowledge of up-to-date best practice as regards safeguarding the welfare of children
• Excellent IT skills including MS Office suite and ability to use Internet, email and social media 
• Committed to KLS’s mission, vision and values 
• Passionate about social justice, education and championing the value of families from refugee communities

Desirable

• Track record of managing volunteers
• A recognised teaching and/or youth work qualification 
• Experience of monitoring and evaluating projects effectively and ensuring that they are consistently meeting needs and being able to demonstrate value to funders

Job Description: Head of Services

Reports to: Chief Executive

Location: Woking, Surrey

Hours of Work: Full time, 37.5hrs per week

Salary: £42,000 - £45,000 (DOE, pro rata)

About Us:

At York Road Project, we are dedicated to transforming the lives of individuals experiencing homelessness in Woking. We believe in harnessing the unique strengths and potential of each individual to create a pathway towards stability and independence.

The Role:

We are looking for a proactive and organised Head of Services,  providing full operational leadership across our Accommodation Services and Day Centre Services, ensuring safe, consistent and effective delivery across all frontline provision.

This includes:

• Direct Access Accommodation (10 beds)
• Move-on properties (14 beds)
• Day Centre Services
• Frontline staff across both services

The role holds full responsibility for day-to-day operational delivery and decision-making within services, ensuring they run safely and effectively, with only critical or strategic issues escalated to the Chief Executive.

The role also provides management oversight of property, compliance and health and safety functions delivered by the Facilities Manager and wider staff teams.

Key Responsibilities:

Service Oversight

• Provide operational leadership across both services, ensuring safe, consistent and effective delivery.
• Support and enable staff delivering day-to-day services, providing clear leadership, guidance and appropriate autonomy within agreed standards.
• Maintain service quality, structure and consistency, stepping in where required to resolve operational issues.
• Promote a collaborative, trauma-informed working culture where staff are empowered to deliver services effectively.
• Use service delivery data, client feedback and staff insight to support continuous improvement.
• Ensure accurate recording of service activity and outcomes is maintained.

Accommodation & Day Centre Services

• Provide management oversight of Direct Access Accommodation and move-on properties, ensuring safe and effective delivery.
• Ensure occupancy levels, allocations and housing processes are effectively managed by operational staff and administrative support functions.
• Maintain operational oversight of property standards, compliance systems, inspections, maintenance reporting and fire safety processes delivered by the Facilities Manager and wider staff teams.
• Ensure compliance with HMO requirements, supported housing standards and organisational procedures through monitoring and escalation where required.
• Provide leadership and support to staff responsible for housing management functions, ensuring systems are followed consistently.

Safeguarding & Risk Management

• Provide oversight of safeguarding across all services, ensuring procedures are followed consistently.
• Ensure safeguarding systems, risk assessments and incident management processes are implemented effectively.
• Monitor safeguarding activity and ensure appropriate action and escalation.
• Support staff in managing safeguarding concerns, complex needs and high-risk incidents.
• Ensure safeguarding concerns are escalated in line with organisational and statutory requirements.

Health & Safety

• Provide management oversight of health and safety across all services, ensuring safe and compliant working environments.
• Work alongside the Facilities Manager to ensure health and safety policies, risk assessments, inspections and safe systems of work are effectively implemented and maintained.
• Monitor operational health and safety activity within services, ensuring hazards, incidents and safety concerns are identified, recorded and escalated appropriately.
• Ensure safe systems of work are followed across services, including lone working procedures and site safety processes.
• Escalate serious health and safety concerns in line with organisational procedures.

Staff Leadership & Management

• Provide supportive leadership across both services, fostering a stable and positive working environment.
• Lead supervision, reflective practice and performance management conversations.
• Promote a trauma-informed approach across the team.
• Build a culture of accountability, openness and professionalism.
• Oversee recruitment, induction, training and development.
• Manage rotas and staffing levels to support service delivery and wellbeing.
• Ensure staff are supported in managing complex and challenging situations.

Reporting, Service Development & Operational Oversight

• Oversee referrals, allocations and engagement pathways across services.
• Maintain oversight of operational data, ensuring accuracy and reliability.
• Monitor service performance, demand, outcomes and operational pressures.
• Produce regular reports for the CEO covering activity, performance, risks and outcomes.
• Analyse data and feedback to identify trends and service improvement opportunities.
• Support development of effective client progression pathways.

On-Call & Operational Cover

• Participate in a Monday–Friday on-call rota.
• Respond to urgent operational incidents and staffing issues.

Professional Standards & Ways of Working

• Work in a trauma-informed, person-centred and non-judgemental way across all service delivery.
• Maintain confidentiality and comply with GDPR and organisational policies.
• Work collaboratively with partner agencies to support positive outcomes for clients
• Maintain clear and appropriate professional boundaries with clients, staff and external partners.
• Manage workload independently, prioritising competing demands effectively.

Knowledge and Skills:

Essential

• Significant experience leading frontline or community-based services delivering high‑quality, trauma‑informed emotional and practical support.
• Strong track record of supervising, developing, and supporting staff and volunteers, including performance management and professional growth.
• Demonstrable experience of safeguarding adults and/or children at risk, with confident use of safeguarding processes.
• Proven ability to oversee operational service delivery in complex or high‑pressure environments and make sound, independent decisions.
• Experience setting service aims, outcome objectives, and KPIs, and reporting performance to senior leadership, commissioners, or governance boards.
• Ability to reach, engage, and develop services for vulnerable or underserved groups.
• Experience working collaboratively with partner agencies and external stakeholders to deliver integrated support.
• Skilled in managing competing priorities while maintaining service quality and compliance.

Desirable

• Working within homelessness, supported housing or related sectors.
• Delivery of trauma-informed services.
• Involvement in service development, redesign or improvement projects
• Setting and monitoring KPIs or outcome frameworks
• Managing budgets or operational resources.
• Working with volunteers in service delivery.

Personal Attributes

• Ability to manage competing priorities under pressure.
• Resilient and confident working in complex environments.
• Commitment to supporting people experiencing homelessness.
• Positive attitude, maintains a positive attitude even in challenging situations.
• Future-orientated, has a forward-thinking perspective, anticipates future needs or issues and plans accordingly.
• Team worker, demonstrates a commitment to strong collaborative work by actively engaging with colleagues, volunteers, external partners and to be accountable for the outcome.
• Ownership, a willingness to take ownership of tasks and projects and to be accountable for the outcomes.
• Aligned with the values and mission of York Road Project.

Benefits:

• Holiday entitlement of 25 days per annum, plus bank holidays (pro-rata) 
• Pension Scheme.
• Birthday day off.
• Medicash healthcare plan,
• Flexible working and hybrid working opportunities. 

Purpose of the Role

An opportunity has arisen for an energetic and skilled individual to lead the Mind in Bexley Carers Service.  The Carers Service supports those looking after, or affected by, an adult relative or friend’s mental health, alcohol, or substance use challenges.

The postholder will provide both strategic and operational leadership, ensuring the effective delivery of the service in collaboration with key partners, including the London Borough of Bexley, Oxleas NHS Foundation Trust, and other relevant stakeholders.

The role is responsible for ensuring that carers receive high-quality, person-centred support, enabling them to lead fulfilling and valued lives, actively participate in their communities, and develop their abilities to their fullest potential.

Key Duties and Responsibilities

Service Delivery and Development

· Develop, coordinate, and maintain a flexible, responsive, and high-quality service to support carers.

· Carry a client caseload.

· Provide individuals with clear information and guidance, enabling them to explore innovative and creative approaches to meeting their needs and achieving desired outcomes.

· Develop and deliver groups, workshops and courses for carers.

· Ensure carers are involved in development of the service and have opportunity to give feedback on the service.

· Ensure that all services are delivered in line with organisational policies, procedures, and quality standards.

Leadership and Management

· Provide effective leadership, supervision, coaching, and performance management to staff, volunteers, and students on placement.

· Promote a positive, collaborative working culture that supports high performance and continuous improvement.

· Assist in the organisation and facilitation of team meetings, promoting open communication and a cohesive team environment.

Partnership Working and Collaboration

· Work collaboratively with colleagues, partner agencies, and stakeholders to ensure effective service delivery and the achievement of agreed objectives.

· Build and maintain strong working relationships with local and regional carers’ forums, ensuring innovative approaches to supporting families and carers are explored and implemented.

· Contribute to inter-agency working by maintaining high standards of communication and participating in relevant forums.

Advocacy and Engagement

· Advocate for the needs of carers, ensuring their voices are reflected in care planning processes across mental health and social care services.

· Promote the importance of carer involvement, in line with The Carers Trust “Triangle of Care” best practice guidance.

Quality and Performance Management

· Take overall accountability for the quality, performance, and continuous improvement of the service.

· Ensure monitoring data and information is collected and submitted on time.

· Ensure compliance with all relevant regulatory, contractual, and organisational requirements.

· Monitor and evaluate service outcomes to ensure effectiveness and identify areas for development.

Please note, this list of duties is not exhaustive, and the postholder may be required to undertake additional responsibilities as reasonably required in line with the needs of the service. 

Help people build confidence, gain skills and move into employment.

First Step Trust is a charity supporting adults with mental health challenges and other barriers to employment by providing real work experience, training and pathways into paid work.

We are looking for an Employment Development Worker (EDW) to join our team in Woolwich, SE18 and play a key role in helping people take the next step towards employment, training and independence.

This is a rewarding opportunity for someone passionate about employability, training and supporting individuals to overcome barriers and achieve their goals.

About the role

As an Employment Development Worker, you will:

• Build relationships with local organisations, employers and referral partners to promote our services and opportunities
• Recruit and support workforce members into work placements and training programmes
• Provide practical employment support, including CV writing, job searching and interview preparation
• Develop employer partnerships to create work placements and employment opportunities
• Support the delivery of training programmes and recognised qualifications
• Monitor progress, maintain accurate records and provide reports
• Support the day-to-day running of the project alongside colleagues and workforce members

About you

To be successful in this role, you will have:

• Experience in employment support, careers advice, training or a customer-facing support role
• Experience supporting adults facing barriers to employment
• Strong organisational and administrative skills
• Excellent communication and interpersonal skills
• The ability to motivate, support and encourage people to develop
• The ability to work independently and manage your own workload
• A team-focused approach with a commitment to achieving positive outcomes

Desirable

• Experience delivering workplace-based training
• Knowledge of the benefits system
• Full UK driving licence

Why join First Step Trust?

This is an opportunity to join an organisation that makes a real difference to people’s lives. You will play a direct role in helping individuals build confidence, gain skills and move into meaningful employment or further training.

The closing date will be 24th July, interviews to be held week commencing 27th July.

If you are passionate about supporting people and creating opportunities, we would love to hear from you.

Apply now to be part of a team that changes lives through work, training and opportunity.