Monitoring jobs

East of England – with travel across the region

We are looking to recruit a Mentoring Programme Co-ordinator that will work to expand The Salvation Army’s Starfish programme across the East of England Division. Starfish is a mentoring programme designed to work with children and young people in schools, aged 9-16 years.

Working within a school’s student wellbeing support, Starfish provides committed and trusted adults (mentors) to work with young people who need Early Help without which they would be at risk of not meeting their full potential. Their identified needs may relate to their health, educational or social development.

Key responsibilities:

• Establish and grow the Starfish Schools Mentoring Programme within local primary and secondary schools ensuring efficient and effective delivery and monitoring.
• Recruit and support volunteer Starfish mentors from the local Salvation Army corps and other churches in line with Salvation Army volunteer and Safe & Sound guidelines.
• Support and supervise volunteer coordinators / mentors including identifying and facilitating relevant training.
• Oversee all pupil referrals to the programme, ensuring all relevant information and reports are submitted to schools. Attending multi-agency meetings when required.
• Provide one-to-one mentoring with pupils to increase participation in education, with a focus around emotional health and wellbeing including personal development and life skills, guided by a Trauma Informed Practice approach.

The successful candidate will have:

• A degree with relevant qualification in children’s or youth work qualification and/or extensive experience of working with children and youth in education ages 9-16 and or in the wider community. Applicants with transferable / relevant skills will also be considered.
• Knowledge of issues affecting young people (e.g. education, poverty, mental health) creative and cultural landscape.
• Excellent people skills with extensive experience in managing staff, volunteers and working with children and young people (individuals and groups).
• Ability to create and run age-appropriate positive mentoring activities.
• The credibility, confidence and skills to represent The Salvation Army appropriately and professionally in a variety of settings and be able to develop strong and effective partnership opportunities and relationships that will extend the reach and impact of the Starfish programme across a wide area.
• Experience conducting effective monitoring and evaluation to increase effectiveness.

This role has an occupational requirement that the successful candidate must be a committed and practising Christian and will be in sympathy with the doctrines of, and supportive of, the purposes and the aims and objectives of The Salvation Army. 

In order to complete your application please download and read the job profile and any other attachments.

In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.

Appointment will be subject to satisfactory references, a criminal record check DBS: Enhanced with barred list or the child workforce and evidence of your Right to Work in the UK in line with Home Office requirements. As we are not a licensed sponsor, applicants must already have the right to work in the UK. Details on how to prove your Right to Work can be found on our website. 

The Salvation Army actively promote equality of opportunity for all with the right mix of talent, skills and potential, and we welcome applications from a wide range of candidates, including those with criminal records. 

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.

Benefits:
25 days annual leave + bank holidays (pro rata for part-time) a contributory pension scheme; an employee assistance programme

Working hours: 35 hours per week (with occasional evening and weekend working)

Closing date: Friday 26 June 2026

We’re looking for a creative, analytical and organised Impact & Evaluation Manager to join our team and lead on delivering our refreshed approach to measuring impact, evaluation and reporting following the launch of our new strategy. 

You’ll work alongside our SMT, teams across the charity, and colleagues at the Trust to provide guidance and support in all aspects of monitoring and evaluation, ensuring we’re able to demonstrate how we’re delivering against our strategic objectives, and how we’re delivering impact for the patients and NHS staff at our hospitals. 

As well as ensuring we’re set up with the tools and systems we need for success in evaluating our strategy, you’ll provide day-to-day support and advice for teams in evaluating the impact of their work, sourcing data to evidence this impact, and presenting this information in the most engaging way possible for our various stakeholders and supporters. 

This is an important role at a critical time for the charity, so we’re looking for someone who can bring a fresh perspective on impact and evaluation to support us as we prepare to make an even bigger difference through our strategy.

We are looking for a strategic and proactive Public Affairs Manager – Westminster and Devolved Nations with a strong understanding of how political decisions are shaped and influenced. In this role, you will lead high-impact activity across Westminster, the Senedd and Stormont, ensuring the Motor Neurone Disease (MND) Association is respected and recognised as an effective voice for the MND community.

As a Public Affairs Manager, you will bring experience of influencing policy, ideally within health, social care or research. You will build trusted relationships with senior stakeholders and turn insight into action that delivers meaningful change.

You thrive in a fast-moving environment, confidently managing competing demands while staying focused on outcomes. As a Public Affairs Manager, you know how to identify opportunities, respond to political developments and position the MND Association to influence decisions where it matters most.

This is a fantastic opportunity for you to utilise your expertise to drive real impact, ensuring the MND Association continues to shape policy and improve outcomes for people affected by MND.

Key Responsibilities

• Lead public affairs activity across Westminster and the devolved nations
• Build and maintain senior relationships with parliamentarians and stakeholders
• Represent the MND Association at parliamentary meetings and events
• Provide the secretariat for the All-Party Parliamentary Group (APPG) on MND
• Align public affairs work with campaigns and policy priorities
• Monitor and advise on political developments impacting people with MND
• Lead party conference engagement and political outreach
• Manage and support a team of public affairs professionals
• Oversee political monitoring and external suppliers
• Represent the MND Association across Whitehall and devolved forums

About You

• Excellent understanding of Westminster and political processes
• Knowledge of the Senedd and Stormont, and how health and social care policy works in Wales and Northern Ireland
• Experience influencing policy, ideally in health, social care or research
• Proven ability to build relationships to deliver change
• Confident communicator with strong written and verbal skills
• Experience leading teams in-person and remotely
• Excellent understanding of the wider political landscape

Hybrid working expectations: London office attendance at least one day per week, in line with any in-person meetings. Able to be in Westminster regularly and at short notice, and available for occasional evening and weekend work.

Further information about MND Association and full job description is available in the attached Candidate Pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
• 24/7 GP access via phone and video
• Life assurance and confidential counselling helplines
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
• Access to Benefit Hub for discounts on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

About Us

Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.

AT Beacon Project Support Officer (Operations & Data)
Salary: £26,500 – £28,000 per annum (depending on experience)
Contract/hours: 12-month fixed term (with potential to extend) | 35 hours per week (flexible, with occasional evenings/weekends)
Location: Hybrid – Office / Home / Community Sites (Lambeth)

About the Role

This is a pivotal role at the centre of a growing, community-led health initiative. The Project Support Officer (Operations & Data) will play a key part in coordinating day-to-day operations, monitoring performance, and ensuring the smooth delivery of the AT Beacon Project.

Key Responsibilities

• Programme Operations & Delivery: Coordinate Beacon Hub activities and manage operational logistics and support the delivery of key initiatives, such as the Fruit & Vegetable Prescription Programme.
• Data, Reporting & Insights: Maintain accurate and high-quality data systems, produce regular reports, support dashboard development, and analyse trends to inform decision-making.
• Stakeholder & Partnership Support: Act as a key point of contact for internal teams, community partners, and public health stakeholders. Support effective communication and collaboration across the project.
• Senior Leadership Support: Assist with SMT coordination, prepare briefing materials, and track actions and deadlines.
• Events & Outreach: Contribute to planning and delivering community events, workshops, and outreach activities.
• Communications & Digital Support: Support website updates, digital content creation, and social media activity.

Person Specification

• Essential: Experience in project/operations/data roles; strong organisation; data reporting skills; MS Office proficiency; strong communication
• Desirable: Public health or social prescribing experience; partnership working; monitoring & evaluation knowledge.
• Core Competencies: Ownership and accountability, Analytical thinking, Adaptability and problem-solving, Collaboration and relationship-building, Attention to detail.

Why This Role Stands Out

Opportunity to shape a growing community health model, work with senior leadership, and make a visible impact on health inequalities.

How to Apply

If you are passionate about advancing health and wellbeing in Lambeth and possess the drive to make a tangible community impact, we invite you to apply.

To be considered, please submit your CV along with a completed application form.

Closing date: 11 June 2026.

STRICTLY NO CONTACT FROM AGENCIES OR MEDIA SALES

As Scotland’s leading nature conservation charity, we welcome applications from individuals who are looking to join us in our journey of protecting Scotland’s wildlife for the future.

From major species and landscape restoration projects, to managing our network of wildlife reserves and campaigning for nature, we work for Scotland’s wildlife year-round.

We give a voice to wildlife through our policy and campaigning work, demonstrate best practice through practical conservation work, engage with people to take positive action through our education programmes and events, and so much more.

Title: Community Outreach Officer - Saving Scotland’s Red Squirrels

Status: Full time (35 hrs/week), Fixed term (until 31st March 2028)

Salary: £25,000 per annum pending review

Location: Blairgowrie Office, Perthshire (working across the Central lowlands and Southern Highlands)

Closing date: 15th June 2026

The Role:

The Community Outreach Officer will contribute to the protection of the Highland Line (HL), a coast-to-coast control zone which aims to prevent grey squirrels from moving north from Central Scotland into the red strongholds of the Highlands and Grampians. Progressed through a programme of targeted grey squirrel monitoring and control, you’ll help support the protection and expansion of red squirrel populations in accordance with the Saving Scotland’s Red Squirrels strategy. This role requires an approachable individual with experience recruiting, motivating, training, coordinating and managing community-based volunteers (groups and individuals) to undertake active conservation work.

Key Responsibilities and Duties:

• Working closely with the Monitoring and Control Officers (MCOs)
• Supporting and expanding volunteer networks through volunteer recruitment and onboarding
• Data entry and digital records
• Engaging and building relations with key stakeholders, landowners and local authorities
• Providing community network support and communications.  This will include identifying opportunities to engage difficult-to-reach people and new audiences in the Central Lowlands.

Specifically, this includes:

1. Recruiting, training and supporting volunteers to carry out fortnightly feeder box monitoring surveys, ensuring they have the equipment and consumables required, and providing practical support and temporary survey cover as needed.
2. Manage and coordinate the processing of monitoring samples and resulting data. Tis includes the analysis of hair samples to identify and record red squirrel, grey squirrel or pine marten detections and sharing results with volunteers
3. Alongside the SSRS HL team, engaging with and recruit new landowners/managers to undertake grey squirrel control and monitoring on their land.
4. Developing methodologies to ensure sustained engagement and data sharing to support independent controllers across the Highland Line region
5. Engaging and building relations with new and existing stakeholders to support the project.
6. Leading strategic events, talks, and other activities to promote active community understanding and participation of red squirrel conservation in Scotland

The successful candidate will:

• Possess a relevant degree
• Have experience of recruiting, motivating, training, coordinating and managing volunteers
• A good understanding of conservation principles, invasive non-native species management, wildlife practices and legislation
• Experience of working with landowners, gamekeepers, foresters and the public is desirable
• Experience with keeping and maintaining accurate records using Microsoft packages is essential and knowledge of ArcGIS would be useful
• There may occasionally be a requirement to work out of normal working hours
• You must possess a full clean driving licence and have use of a vehicle

Closing date: midnight Monday 15th June

Interview date:  Thursday 25th June

Fundraising Administrator

Location: Stepps or Edinburgh (Hybrid)

Salary: £26,807 – £28,324 per annum (pro-rata)

Contract Type: Temporary for 12 months; Full-Time – 35 hours per week

Closing Date: 08/06/2026 at 23:59

The Vacancy

This is an exciting opportunity to join Children’s Hospices Across Scotland (CHAS) at a time when our work has never been more vital.

We are looking for a Fundraising Administrator to join our Community Fundraising team, providing high‑quality, proactive administrative and business support that enables our fundraising activity to run smoothly, efficiently and with excellent supporter and volunteer experience at its heart.

At CHAS, our ambition is to reach every family in Scotland whose child has a life‑shortening condition, and to support them to make the most of the short time they have together. This role plays a vital part in making that possible.

About the Role

Reporting to the Head of Community Fundraising, you will provide comprehensive administrative and operational support to the Community Fundraising team, helping to ensure accurate systems, timely processes and effective coordination across a busy portfolio of activity.

This is an ideal role for someone who enjoys being organised, detail‑focused and dependable, and who takes pride in enabling others to do their best work.

Key responsibilities include:

• Providing reliable and efficient administrative support to the Community Fundraising team, ensuring systems, processes and records are accurate, up to date and compliant.
• Supporting the organisation and logistics of community fundraising activity and events, including supporter communications, materials ordering and internal administration.
• Monitoring and managing routine financial and operational tasks such as purchase orders, invoices, expense claims and stock control for fundraising materials.
• Providing logistical support for team meetings, including diary coordination, travel bookings and arranging meeting spaces.

About You

You’ll be highly organised, proactive and comfortable working in a busy administrative environment, with a strong attention to detail and a collaborative approach.

You’ll bring:

• An HNC / SVQ Level 3 qualification (or demonstrable equivalent experience) in Administration or a related subject.
• Experience in an administrative or business support role, ideally within a fundraising, voluntary or customer‑focused environment.
• Excellent administration skills, including experience of CRM databases and Microsoft Office (Word, Excel and Outlook).
• Excellent time management skills and the ability to prioritise multiple tasks.
• Driving licence and access to a car.

Why Work for CHAS?

By joining CHAS, you’ll be part of a compassionate, values‑led organisation where your contribution makes a real difference.

We offer:

• Flexible and Hybrid Working – combining home working with time in our Edinburgh and Glasgow offices.
• Development Opportunities – exposure to a wide range of fundraising activity and learning experiences.
• Supportive Team Environment – working alongside passionate colleagues who genuinely care about what they do.
• Excellent Benefits – generous annual leave and pension, incremental salary progression, Blue Light discounts, and health and wellbeing support.

How to Apply

If this sounds like the opportunity for you, we’d love to hear from you! Click apply and you will be redirected to our careers page to complete your application.

Are you ready for a new challenge where you can apply for Contracts Management experience to drive service improvements for a leading homelessness charity?

We have a new opportunity for an experienced Contracts Manager to join the finance team at St Mungo’s.

Working as part of this small and fast paced team you will play a key role in maximising commercial and service benefits, minimising risk and delivering continuous improvement, that truly make a difference to the lives of people experiencing homelessness.

In the role of Contracts Manager you will:

• Have the opportunity to develop and implement long-term strategic project plans, policies and procedures.
• Deliver savings through a robust risk and issue management process and ensure best practice contract management processes across St Mungo’s.
• Build strong relationships with a variety of internal and external stakeholders, providing contract management expertise to the Leadership team and managing high value external contracts, ensuring suppliers conform to contractual terms.
• Provide line management, support and supervision to staff within the team, and support other finance colleagues with contract management knowledge.

In this role you will be required to work flexibly for at least 2 days per week from our Central Office in Farringdon, London. This allows for in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations. 

About you

We are looking for someone who can utilise their problem solving, communication and influencing skills to work as part of a team.

We’d love to hear from you if you bring:

• A relevant CIPS qualification, or proven equivalent work experience.
• Experience of dealing with a variety of categories of expenditure, such as professional services, IT systems, energy, and insurance.
• Working knowledge of the Procurement Act 2023 and public contract regulations.
• Show your track record of developing, monitoring, and managing high‑value contracts at a senior level.

We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 8 June 2026

Interview and assessments on: 16-17 June 2026

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

Service Coordinator

Dot Dot Dot is a social enterprise which allows people who do brilliant voluntary work to live in buildings that would otherwise be empty. We provide good, inexpensive housing to people who make a difference, we protect buildings for their owners, and we contribute to communities. Everyone wins.

We are looking for an effective, organised and socially minded person to join our services team as a Service Coordinator. You will be at the heart of our business, directly coordinating and delivering our service to guardians and to property owners. Supported by experienced managers and, making use of a field team and other operational support, you will deliver work across our diverse portfolio. 

As well as the opportunity to see your work making a tangible difference, in this role you will benefit from a friendly work environment, a competitive salary and terms of employment which aim to support a good work-life balance.

The fundamentals of this role

Manage guardians

• Ensure guardians meet our criteria and ready for life as a guardian.
• Manage the guardian sign-up and move-in process.
• Be the main point of contact for guardians.
• Liaise with guardians to resolve any issues or concerns, e.g. poor conduct, licence breaches or vulnerability concerns.
• Work closely with guardians when they need to move on from Dot Dot Dot properties.
• Draw on data to gain insight into guardians and to guide support or interventions as required.
• Coordinate or assist with events, partnerships and other activities to promote volunteering and/or community engagement.
• Collaborate with colleagues to ensure repairs are properly reported and dealt with.
• Collaborate with colleagues to fill voids quickly with suitable guardians.

Manage properties

• Collaborate with colleagues ensure that properties are monitored, set up and managed in line with internal standards, client requirements and any relevant licensing or regulatory standards.
• Organise, monitor and manage the handback of properties to clients, ensuring guardian and client relationships are managed professionally and  effectively.
• Monitor budgets and spending on property issues, to make good choices about spending and to inform budget planning and risk management.
• Collaborate with clients on property repairs, major works or other issues.
• Provide clients with reports and information about their property as required.

Provide excellent client service

• Liaise closely with clients (building owners) to understand their needs and to keep them updated and informed about our work.
• Build strong day-to-day relationships with client contacts, working in a collaborative and service- focused way.
• Understand our client agreements and ensure that our service delivery meets the unique requirements of each contract.
• Identify opportunities to add value for our clients, encouraging the best social and financial value for all parties.

About you

• You’re likely to be able to demonstrate experience of, or aptitude for, much of the following:
• Interest in our mission and values as an organisation.
• Confidence in and enthusiasm for meeting people, with good interpersonal skills and a friendly, professional manner.
• Resourceful, proactive and hands-on approach - the service coordinator will experience new places, people and challenges and the ability to find practical solutions or seek out advice is critical. 
• Organisation and good attention to detail - someone who prepares in advance for tasks and ensures that every detail is properly addressed.
• Ability to prioritise workload and efficiently manage diary to achieve results and meet deadlines.
• Responsibility and trustworthiness - able to take responsibility for the safety and security of people and buildings.
• Self confident and practical, ready to make decisions and use judgement in a wide variety of contexts, places and situations.

Take a look at our website for further information about this role and the work we do.

Bexley Voluntary Service Council (BVSC) has been supporting the local Voluntary and Community Sector (VCS) in Bexley for over 60 years. Throughout this time, BVSC has continually evolved in response to local need, sector challenges and wider changes in public policy. Today, BVSC plays a central role in strengthening the local voluntary sector, connecting organisations, amplifying community voice and enabling organisations across Bexley to be resilient, connected, and able to provide high-quality, impactful services to residents.

Why Work for Us:

• Hybrid working

• Additional Birthday Day off

• Flexitime and TOIL

• Pension employer contribution 6%

• Two volunteering days (pro rata)

• 25 days annual leave plus bank holidays (pro rata)

• Access to the Blue Light Card

• Ongoing training and professional development opportunities

• A positive, inclusive team culture where your ideas are valued

• Enhanced maternity/paternity pay

• Employee Assistance Programme

We’re looking for a proactive and compassionate individual to help grow and support Bexley’s new Direct Payment Support Service.

In this varied role, you’ll be the first point of contact for enquiries, supporting people through the PA registration process, carrying out compliance checks, and maintaining accurate records. You’ll also help keep the PA Register up to date, monitor training compliance, and ensure residents and applicants receive clear, timely support.

You’ll work closely with our partners, respond to enquiries via phone and email, triage requests, and help match people with the right support. This is a great opportunity for someone who enjoys organisation, problem-solving and working with people from diverse backgrounds.

We’re looking for someone with strong admin and communication skills, a person-centred approach, and the ability to manage a busy workload with attention to detail.

Join us and make a real difference to people’s independence and wellbeing in Bexley.

We are looking for an experienced and highly organised grant manager with exceptional communication and relationship building skills, to manage all aspects of grants from The Christie Charity to the NHS Trust.

The role will take responsibility for collating project information and supporting internal teams to communicate and demonstrate project impact and ensure accountability to our external partners and audiences.

This is an exciting time to join The Christie charity as we embark on a period of transformational growth with the launch of key capital appeals enabling us to see a real step change in our income. We are looking for dynamic individuals to join our successful fundraising team at this exciting time.

JOB DESCRIPTION: Site Manager

Job Title: Site Manager

Department: Operations / Management

Reports to: Head of Operations

Main Function of the Job: To provide leadership and strategic oversight for a designated site, ensuring all activities align with the Charity’s objectives and budgetary targets. The Site Manager is responsible for the performance of their team, the safety of the environment, and the successful delivery of client development programs.

• Strategic Leadership: Display and install a passion for the charity’s aims, ensuring the site meets its targets and development goals.
• Team Management: Oversee Support Workers and volunteers, managing issues in line with organisational policy and fostering professional discipline.
• Operational Oversight: Ensure site security, maintenance, and the professional appearance of facilities.
• Client Advocacy: Champion the needs of Where Next clients, ensuring their welfare is paramount and that their personal goals are reviewed and recorded to schedule.
• Stakeholder Relations: Uphold high standards of customer satisfaction and represent the Charity professionally to all stakeholders.
• Financial Accountability: Ensure all monetary activities on-site are carried out in strict accordance with policy and procedure.

Location While primarily based at a specific site, the Site Manager will collaborate across all Where Next units to ensure organisational consistency and provide cross-site support as required.

Staff Supervisory Responsibilities

• Direct supervision of Support Workers, volunteers, and clients.
• Responsible for staff work planning, attendance monitoring, and performance reviews.
• Lead the team in implementing client-centred plans and ensuring paperwork quality is consistent.

Main Duties

• Program Management: Oversee the identification, preparation, and implementation of training and work opportunities for clients.
• Quality Control: Audit and ensure all client programs are monitored, assessed, and recorded as required by the organisation and external bodies.
• Health & Safety: Act as the primary lead for Health and Safety enforcement on-site, including infection control and safe equipment usage.
• Development: Identify and secure new development opportunities for the Charity and initiate new activity ideas.
• Communication: Facilitate effective communication within the team regarding client needs and organisational requirements.

Qualifications and Experience

• Education: Level 3 or higher qualification in a relevant field (Health & Social Care, Management, or Horticulture).
• Licensing: A valid driver’s license is essential.
• Experience: Proven experience in a supervisory or management role, preferably within a charitable or care-based environment.
• Certification: Must hold and maintain a valid First Aid Certificate.

Tools and Equipment

• Proficiency in the safe operation of hand and power tools relevant to the site (e.g., nursery or carpentry tools).
• Responsibility for ensuring all staff are adequately trained before using specific equipment.

Working Conditions

• Involves working in open-air nursery conditions, requiring physical effort for gardening, landscaping, and logistical tasks (loading/unloading).
• Requirement to work flexible hours, including outside traditional hours, to meet the needs of the Charity.

Aptitude/Skills

• Sensitivity: Deep understanding and sensitivity to the demands of working with clients with learning disabilities.
• Flexibility: Ability to adapt to different teams and lead through change.
• Proactive Growth: Committed to Continuous Personal Development and maintaining high standards of personal discipline. 

Job Title:                 Front of Store Team Leader
 

Reporting To:         Customer Support Manager       
 

Salary Range:         £26,000 - £28,000
 

Contract Type:       Permanent           
 

Location:              Hybrid, Sheffield 
 

Working days/hours per week:35 hours per week, 9am – 5pm, Monday – Friday 

Our Vision: A UK where “No good food goes to waste”. 

The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry. 

The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives. 

The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK. 

Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.

Purpose of the Job 

Responsible for managing the transition and in-life recruitment and support issues for the Sainsbury’s Front of Store programme. Overseeing daily team activities, monitoring performance metrics, and identifying continuous improvement opportunities. 

Duties & Responsibilities 

• Management of the Front of Store Support Executives, monitoring performance, service quality and customer satisfaction through key metrics and reporting
• Act as the point of escalation for more complex issues and complaints (FOS specific) and ensure they are managed efficiently, professionally, and within agreed response times, while maintaining a high-quality customer experience
• Support the development of the FOS service by creating relevant workflows and processes to deliver service effectiveness  
• Work collaboratively with relevant stakeholders to manage escalated issues through to resolution 
• Be responsible for data cleanliness and accurate record keeping RE FOS data, and be able to provide relevant progress reporting to demonstrate service progress or challenges 

Skills & Experience Required

Essential

• Experience leading or supervising a customer support or service team
• Experience handling escalated customer enquiries or complaints in a professional environment
• Ability to analyse performance metrics, identify trends and implement improvements 
• Excellent communication and relationship-building skills with the ability to engage a range of stakeholders
• Strong IT skills including Microsoft Office (particularly Excel) and experience using CRM systems such as Salesforce is advantageous

Recruitment Timeline

We reserve the right to close advertisements early and we might assess candidates and arranging interviews as applications comes in, so please apply as soon as possible, to avoid missing out on this opportunity.

Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback.

The Role

We're looking for an experienced community development worker to lead a portfolio of projects and support the wider Lost Woods team. Using an asset-based community development (ABCD) approach, you'll work with adults, children, young people and families — particularly those facing barriers to accessing nature.

Your lead projects will include:

• Woods on Prescription and sustainable community woodland wellbeing activities
• Five Ways to Family Wellbeing – building confidence to take children and YP into woodlands
• Networking for underserved groups engaging with woodland and nature
• Evaluating and legacy-planning for all lead projects by November 2027

Alongside the team, you'll:

• Engage communities, map needs and help overcome barriers to participation
• Support volunteer groups to develop their own sustainable woodland activities
• Work with landowners, local authorities and partners to improve woodland access
• Deliver training, events and networking for stakeholders
• Report accurately on outcomes and maintain GDPR-compliant records
• Represent AirS at events and through social media
• Contribute to fundraising for Lost Woods and future AirS projects

About You

Essential:

• Experience of community development, including asset-based approaches and mentoring community groups
• Experience delivering nature-based, outdoor or conservation activities across a range of ages and abilities
• Experience working with people from diverse backgrounds, including those with vulnerabilities or complex support needs
• Experience on multi-organisation partnership programmes
• Confident collecting, monitoring and evaluating data and writing funder reports
• Knowledge of ABCD and an understanding of barriers to community involvement, particularly in rural areas
• Strong interpersonal skills — able to influence and motivate volunteers, communities and stakeholders at all levels
• Good organisational skills and experience meeting monitoring and reporting requirements
• Qualified to GCSE level or equivalent; Forest School (level 2/3), Eco Psychology, Nature Connection or Counselling training also considered
• Current driving licence and use of own vehicle
• Outdoor First Aid trained, or willing to be — you'll lead risk assessments for woodland activities

Desirable:

• Accredited qualification or significant experience in community development or community organising
• Knowledge of rural Sussex, relevant statutory services and local conservation organisations
• Experience of line management or team leadership
• Coaching, mentoring or training facilitation skills
• Experience using social media to promote projects

Location: Lost Woods programme area (West, Mid & East Sussex) with home working Hours: 21 hours per week (some evenings/weekends – TOIL given) Salary: £30,833 pro rata Contract: Fixed term – programme ends November 2027 Annual leave: 28 days pro rata | Pension: 5% employer contribution

AirS is committed to equality of opportunity. This post is subject to a DBS check.

The Research and Projects Assistant will help to deliver projects and research that aim to improve how environmental funding is coordinated and distributed.

Location: Working from home (in the UK) with occasional travel to London and other parts of the UK for team days and events.

Salary: £30,000 pro rata

Contract: Fixed Term Contract for one year, subject to a six-month probationary period.

Hours: 0.5 FTE/2.5 days a week (17.5 hours) to include Tuesday and ideally the remaining hours to be across Monday-Thursday. For any extended hours worked through event or travel time, time off in lieu (TOIL) will be provided.

Closing date: Tuesday 2 June, 23:59

Provisional interview dates: W/C 22 June

Please note: By the start of any employment with EFN, you must have the right to work in the UK and documentary evidence to support this. EFN is unable to sponsor work visas.

About the role

The Research and Projects Assistant is a new role supporting EFN’s strategic projects and research, and would suit someone looking to build their experience in these areas. The post-holder will play a key role in helping to deliver projects and research that aim to improve how environmental funding is coordinated and distributed.

The role will involve supporting a range of projects across research, grantmaking practices, and digital tools/platforms. The exact mix of work will evolve over time, but is likely to include contributing to major research outputs (including EFN’s Where the Green Grants Went series), supporting the development of sector tools, and assisting with collaborative funding initiatives.

About you

This is a hands-on role suited to someone who enjoys working with data and information, thinking creatively, and ensuring that high-quality projects are delivered efficiently. We’re looking for individuals who are highly organised, detail-oriented and proactive, with experience in research and a strong interest in environmental issues and/or philanthropy. This role involves supporting a range of projects, so being able to keep track of tasks and information will be important.

We recognise that candidates may not meet every requirement listed, and we welcome transferable skills and varied career paths.

Essential

• Strong research and analytical skills, including the ability to work with large datasets.

• Excellent organisational skills and ability to manage multiple tasks and deadlines.

• High level of accuracy and attention to detail.

• Clear and concise written communication skills.

• Ability to work independently and follow through on tasks.

• Advanced IT skills, including online meeting platforms.

• Familiarity with environmental issues and the non-profit sector.

• A self-starter who is comfortable working remotely and managing their own workload within a small, part-time team.

• A commitment to EFN’s mission and JEDI commitments.

Desirable

• Experience of writing reports for diverse audiences.

• Experience of monitoring, evaluation and learning (MEL) processes.

• Experience with AI, coding (e.g. Python), and building or testing digital platforms.

• Familiarity with philanthropy and grant-making processes.

We will aim to hold first round interviews (virtually) during the week commencing Monday 22 June.  If you cannot make dates this week, please let us know when you submit your application and we will try and accommodate you. 

Shortlisted candidates will be asked to do a task during the interview process. Further details on the task will be shared in advance, but please note that no additional preparation will be required.