Monitoring jobs

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Contract: Fixed term contract - secondment opportunity until 31 March 2027, with the possibility of extension

About the role

CTI is part of a housing-led response to ending homelessness. CTI is an evidence-based model, designed for times of transition for people who require support to navigate often fragmented systems. It uses a time limited case management approach to support people through a period of transition which works towards preventing and ending homelessness.

The model is strictly time limited and prescriptive in its application and Crisis’ CTI pilot will run close to the CTI principles. The timing of movement through the phases is defined by the Programme model.

CTI consists of four main phases:

1. Pre CTI: in which the relationship with the client is developed and their goals and ambitions are identified, (no timescale – could be days, months or years)
2. Transition: providing support & beginning to connect client to people and agencies that will assume the primary role of support and enable them to meet their goals (3 months)
3. Try out: monitoring and strengthening support network and client’s skills (3 months)
4. Transfer of care: terminating CTI and stepping right back (3 months)

The post holder will be working within the framework of CTI, supporting prison leavers from prison into accommodation, thus preventing homelessness on release from custody.

About you

To be successful in this role you will have experience of delivering person centred support with statutory and non-statutory services within the criminal justice system, offering coaching and mentoring, learning support and/or personal development training, ideally working to matrix standards. You will also have an appreciation of delivering this within a time limited framework.

You will demonstrate knowledge of issues affecting homeless or vulnerably housed individuals which could include mental illness, addiction, the benefit system and housing. Being committed to empowering homeless and vulnerably housed individuals is essential to this role.

Due to the nature of the role, it is essential that you have a valid driving licence and access to your own vehicle.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Wellbeing Leave to be used flexibly
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 26 April 2026 at 23:59

Interview date and location: Wednesday 6th May at Crisis Skylight Merseyside, 96 Kent St, Liverpool L1 5BD

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094

Youth Delivery Mentoring Officer

We are looking for a skilled, committed, and passionate individual with experience within the youth work sector (this could be in a voluntary capacity). Whilst developing our focus around youth engagement and early intervention techniques, we recognise the importance of having individuals who really want to make a difference in the lives of young people. The successful applicant will understand our values, ethos and principles as an organisation and will demonstrate a strong desire to contribute to and deliver meaningful and effective youth work. 

Main Purpose of this Role

This is an exciting role at Reaching Higher and demonstrates our uncompromising commitment to playing our part to positive impact the lives of young people and their families. This role has been designed to lead on the delivery of our work and play a central role in creating meaningful experiences for young people via school and community-based youth projects.The purpose of this role is help ensure high-quality support for young people across our various programmes, in line with our mentoring ethos, helping to build an even stronger rapport with those we currently serve and improving accessibility for new young people being referred to us. 

About Reaching Higher 

Reaching Higher is a youth organisation which works with almost 2000 young people aged 10 - 18 each year across Croydon and surrounding boroughs. Developed in partnership with local churches, we are a youth-led charity with a Christian ethos.We place particular emphasis on providing mentoring support to young people and facilitating their development as leaders. We have established strong links with key local, London and UK-wide organisations and our approach leads us into regular working contact with partner schools, community groups and churches. 

We are seeking a Outreach Manager who is excited by the opportunity to join a passionate team committed to listening well, collaborating widely, and building innovative, community-centred responses that make a lasting difference. This role will help shape and strengthen the systems, processes, and partnerships that enable our outreach services to scale while remaining deeply rooted in the needs of the communities we serve.

About The Branch Trust

The Branch Trust is a charity established in 2020, growing out of the outreach work of St Mary’s Church, Chipping Norton. We serve communities across Chipping Norton and surrounding villages, with a particular focus on the most deprived areas of West Oxfordshire, where barriers to accessing support can prevent individuals and families from thriving.

At the heart of our work is a deep commitment to listening carefully to the real challenges faced at grassroots level and responding in a dynamic, innovative way. Our approach brings together voluntary organisations, statutory services, and local community networks to create joined-up, practical support that treats people as whole individuals. This collaborative, holistic model—rooted in the life of the community—is something we believe can serve as a blueprint for others seeking to address complex social needs in meaningful and sustainable ways.

Driven by our Christian faith, we work alongside partners to support, encourage, and empower people of all ages, backgrounds, beliefs, and circumstances. With strong local backing, we have raised over £4 million to develop a central community hub in Chipping Norton, providing a base from which this integrated support and outreach can grow and flourish.

Role Overview

The Outreach Manager will work closely with the CEO to lead and coordinate the charity’s frontline outreach work, particularly focusing on mental health support and domestic abuse response.

A key aspect of the role will also involve working closely with the Nurture Lead, who oversees the Nurture Team, to ensure strong collaboration, shared learning, and joined-up support for individuals and families engaging with The Branch Trust.

A large part of this role will be concentrating on building the collaborative work of The Branch, both building relationships with other services and networks and advocating for the work of The Branch.This role ensures consistency, quality, and impact across outreach activities while developing the organisation’s capacity to grow.

Key Responsibilities

Leadership and Organisational Development

•Build a trusted and effective working relationship with the CEO to collaboratively work on the outward focus of the charity and interaction with other voluntary and statutory organisations

•Work closely with the Nurture Lead to align outreach and nurture services.

•Translate strategy into practical plans and help the charity grow sustainably.

•Foster a positive, healthy, and safe organisational culture that safeguards both staff and clients.

Outreach Delivery and Coordination

•Lead and coordinate frontline outreach work, particularly mental health and domestic abuse support.

•Oversee Connect Cafe Help Desk Volunteers and shape services in partnership with support agencies.

•Ensure consistent standards, quality, and effectiveness across outreach activities.

•Develop and implement outreach strategies to support individuals and families experiencing hardship.

•Monitor and evaluate outreach initiatives to ensure they meet the charity’s goals.

Partnerships and Advocacy

•Build strong relationships with statutory and voluntary sector partners.

•Act as an advocate for the charity at events and in networks.

•Strengthen referral pathways with local authorities, schools, health professionals, and community organisations.

Team Management and Support

•Provide supervision, support, and training to outreach staff, volunteers, and interns.

•Motivate and support the team to deliver high-quality services.

•Ensure accountability, wellbeing, and ongoing development within the outreach team.

•Train as a Designated Safeguarding Lead

•Attend weekly staff meetings and contribute to team life, including leading a time of worship once per quarter.

Operations, Monitoring and Compliance

•Work with the CEO and Nurture Lead to review and develop systems for measuring and reporting impact.

•Ensure safeguarding and data protection (GDPR) standards are maintained.

•Support responsible management of budgets and resources.

Communications and Representation (optional, for discussion)

•Implement communication strategies via social media, newsletters, and website.

•Represent the charity at local, district, and county-wide meetings.

•Report progress and updates to the Board of Trustees as required.

Person Specification

Essential Experience

•Experience managing or supervising teams.

•Experience or strong interest in the charity/community sector.

•Demonstrable internal and external communication skills.

•Commitment to delivering organisational objectives effectively.

Desirable Experience

•Knowledge of statutory and voluntary sectors in Oxfordshire.

•Understanding of safeguarding, health & safety, and regulatory matters.

•Experience working collaboratively with external agencies.

Key Skills

•Strong interpersonal and leadership skills.

•Sound decision-making and problem-solving abilities.

•Ability to manage multiple priorities and projects.

•Experience measuring and reporting financial and impact data.

•Strong organisational and time management skills.

•Ability to inspire and motivate others.

•Confidence working with people from diverse backgrounds.

Qualifications

•Essential: Degree or equivalent relevant education.

•Desirable: Vocational qualifications; clean full driving licence.

Personal Attributes

•Motivated by strong Christian faith.

•Compassionate towards vulnerable individuals and families.

•Positive, organised, and proactive.

•Creative, flexible, and adaptable.

•Collaborative and enthusiastic, committed to professional development.

Additional Information

•Reports directly to the CEO under the governance of the Board of Trustees.

•Some work may take place in local schools, including St Mary’s Primary School and Chipping Norton Secondary School, following relevant policies.

•Subject to Enhanced DBS check.

•Genuine Occupational Requirement (GOR): practising Christian. Post holder will participate in and occasionally lead short acts of worship within team meetings.

•Training and development opportunities provided.

Manager, Sexual Health

Birmingham LGBT is an award-winning charity delivering services to the LGBTQ+ community in Birmingham and the West Midlands. We have recently moved into a new purpose-built centre in the Gay Village district. As we move into this new phase of our development, we are recruiting a visionary, strategic leader for our sexual health team, to drive organisational growth, manage day-to-day operations, inspire the team members and ensure the effective implementation of strategic and operational objectives.

Salary: approx. £34,000 per year, plus up to 5% matched pension contributions.

Working hours: 37 hours per week, with some evening and Saturday work.

Annual Leave: 25 days per year plus bank holidays.

We recognise the importance and advantages of diverse workplaces and communities, and we acknowledge under-representation in our workforce of Black, Asian and global majority people, people with a Romany or Irish Traveller background, and people with lived experience of migration. We particularly welcome applicants from those backgrounds, identities and lived experiences.

To apply, please go to our website and download an application pack, then send your completed application form and equal opportunities monitoring form by email to the email address on the application form.

The closing date for applications is Sunday 19 April 2026. Interviews for short-listed candidates will be held shortly after the closing date.

About the role

We’re looking for a proactive and creative Communications Co-ordinator to support the delivery of our global communications and member engagement activities.

This is a varied, hands-on role where you’ll help deliver digital content, manage social media channels, support campaigns such as World Obesity Day, and ensure our members receive high-quality, engaging communications.

You’ll be part of a small, collaborative team working at the heart of global health advocacy.

Key responsibilities

Communications & Digital Content

• Schedule and publish content across social media platforms
• Monitor channels, respond to enquiries, and track engagement trends
• Create and upload website content, including news and events
• Draft and design email campaigns and newsletters
• Source and develop content with members, experts and lived experience voices

Design & Content Production

• Support creation of visual content (graphics, templates, simple video edits)
• Prepare marketing materials for campaigns and events

Membership & Team Support

• Help manage shared inbox and respond to enquiries
• Maintain organised content and communications systems
• Support member communications and engagement activities
• Assist with CRM systems (Salesforce/Pardot) and contact lists
• Contribute to key campaigns, including World Obesity Day

About you

We’re looking for someone who is organised, creative and eager to build a career in communications within the global health or non-profit sector.

You will bring:

• Experience managing social media or digital communications
• Strong writing and editing skills
• Good organisational skills and attention to detail
• Confidence working across multiple tasks and deadlines
• A collaborative, proactive approach

Desirable:

• Basic design or video editing skills
• Experience with email marketing or CRM systems
• Interest in global health, advocacy or non-communicable diseases

Why join us?

• Be part of a global organisation driving real-world impact
• Work on high-profile campaigns and international initiatives
• Support a mission focused on equity, systems change and better health outcomes
• Join a supportive and collaborative team environment

Retail Regional Business Manager – Region 1 (Midlands, Kent, South Coast)

Service: Retail

Salary: £32,365 plus £480 home working allowance, per annum

Location: Home-based with regular travel throughout Region 1 (covering shops in Evesham, Hythe, Meads, Seaford, Warwick, and Whitstable); overnight stays as appropriate

Hours: 37 hours per week (full-time)

Contract: Permanent

Family Action & the Role’s Impact:

At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the

importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

This is an exciting opportunity for a dynamic and driven Retail Regional Business Manager to play a pivotal role in leading the success and growth of our Community Shop network. You will champion high-quality retail operations across your region, inspire and develop Community Shop Managers, and cultivate strong, positive relationships within local communities. With a focus on commercial performance, brilliant customer experience, and exceptional people leadership, you will help shape the future of our shops and strengthen their impact. This role offers the chance to influence strategic direction, support new store developments, and contribute meaningfully to Family Action’s mission and values while growing your own leadership and retail management expertise.

Main Responsibilities:

• Provide direct line management to Community Shop Managers, ensuring clarity of objectives and accountability and assist them in the day-to-day running of their stores.
• Maximise income from the Community Shops in the region by tightly managing expenditure and being innovative in income generation.
• Conduct regular shop visits to monitor performance, provide feedback, and document findings in visit reports.
• Develop and execute an annual business plan for the region and the individual Community Shops.
• Assist with the preparation of budget forecasts and monthly reporting.
• Monitor retail budgets, track expenditures and flag variances.
• Ensure compliance with health and safety, financial control, and all operational policies and procedures.
• Process Shop Teams’ petty cash claims and expenses and sign-off timesheets.
• Work with Recruitment and HR teams to fill vacancies and support Community Shop teams.
• Maintain staff and volunteer records – particularly around absence tracking and training logs.
• Work with and support Shop Teams to achieve financial targets.
• Keep up to date with developments in the charity retail sector at the local and national level and use this information to help grow the business.
• Support the Shop Teams in embedding the shops in their local communities.
• Allocate resources within the region and share best practices across the shops to maximise opportunities to achieve budgets.
• Serve as a liaison between Shop Teams and the wider charity.
• Deliver inductions, coaching, and training to Community Shop Managers and Shop Teams.
• Promote a positive image for Family Action among your team.
• Lead on creating high-performing cultures with a focus on customer service, operational excellence, financial control, and delivering budgets and targets (both financial and Gift Aid).
• Maintain P&L accountability for the region, controlling costs and monitoring budgets.
• Contribute to the development of the national Retail Strategy.
• Support on new site acquisitions, refits, and disposals in the region as required.
• Act as a key member of the Retail Senior Leadership Team, supporting strategic decision making.
• Uphold Family Action’s Health & Safety and Data Protection policies, reporting issues promptly.
• Promote and embed Family Action’s Equality & Diversity principles in all work.
• Adherence to Family Action’s Safeguarding policies and processes. 
• Work flexibly to meet the needs of the service, visiting shops a minimum of once per month and overnight stays as required.

Main Requirements (for details check the job description and person specification):

• Experience in managing multiple retail locations and teams
• Experience in charity retail or community-based initiatives
• Experience in P&L management
• Proven ability to deliver against financial targets and control costs
• Strong leadership and people development skills
• Excellent communication and stakeholder engagement skills
• Ability to work cross-functionally with other charity functions
• Proficient in Microsoft Office and retail management systems
• Full UK driving license and willing to travel
• Excellent commercial awareness and financial acumen
• High levels of organisational skills and attention to detail
• Competence in using EPOS systems
• Ability to work under pressure
• Strong problem-solving and decision-making abilities

Benefits:

- an annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays (pro rata)

- up to 6% matched-pension contributions

- enhanced paid sick leave and paid family leave provisions

- eye care and winter flu jabs vouchers

- cycle to work scheme

- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:

· Click the ‘Apply’ link below and fill out our digital application form

· Closing Date: 13th April 2026 at 23:59pm

Interviews are scheduled to take place virtually, with slots throughout the working day and early/late slots available.

All appointments with Family Action are subject to satisfactory Safer Recruitment checks.

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.

To help remove financial barriers to working with us, we will reimburse reasonable travel costs if you are invited to attend an interview in person.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

Role Overview

This is an exciting opportunity to shape Shine’s strategic direction while managing the operational delivery of our services for children, young people, and families aged 0–25. Building on the success of our Little Stars/Ser Bach programme for members aged 0–12 and the development and extension of the FIRE (Friendship, Independence, Resilience, Empowerment) programme for those aged 13–25, you will play a key role in shaping the future of our support for children, young people and their families.

Working across England, Wales, and Northern Ireland, you will lead the delivery of an established, evidence-based programme that improves health, social, and emotional outcomes for those living with spina bifida, hydrocephalus, and associated conditions.

You’ll lead a passionate team and work closely with Shine’s Adult Services Team (25+), Health Team, Wales and Northern Ireland Managers and wider colleagues across the organisation to ensure work is coordinated, complementary, and beneficial to members. At the same time, you’ll forge strong partnerships with NHS professionals, statutory services, and voluntary organisations—driving collaboration that will support our vision of providing consistent, high-quality support for children, young people and families nationwide.

Key Responsibilities:

• Leadership & Team Management
• Programme Development & Delivery
• Monitoring, Evaluation & Reporting
• Member Support & Engagement

Please see the full Job Description & Person Specification below and on our website. 

Benefits to working at Shine:

• Competitive salary: Review due April 2027
• Regular working hours, and no shift work (some very occasional weekends or evenings)  
• 3% pension contribution
• 25 days annual leave plus bank holidays, with additional discretionary leave between Christmas and New Year
• Additional annual leave awarded for ‘long service’
• Opportunity to purchase additional annual leave
• Broadband allowance for home-based roles
• Life insurance after 12 months’ employment  
• Access to our Employee Support Programme and Mental Health First Aiders 
• Support to learn and develop 

How to apply 

Shine is a Disability Confident employer and will offer guaranteed interviews if a disabled applicant meets the minimum criteria for the job. 

If you would like to discuss the role with our Deputy CEO, Gill Valentine, please contact Shine to arrange a convenient time for a call. 

To apply please submit your CV and supporting statement, which should outline your interest and explain how you meet the role criteria. 

We understand that you may wish to use AI tools to help you with some aspects of your application but we do expect tailored applications which are personalised to your experiences and not generic applications which are completely AI generated. We encourage candidates to be transparent about AI usage in their applications. 

*Please note applications without a supporting statement will not be accepted* 

Closing date: Thursday 16th April 2026 at 11pm 

Interviews:  Monday 27th April 2026  

Please note: we reserve the right to interview suitable candidates before the closing date, therefore we encourage applications as soon as possible. 

As a senior leader within the team, the Membership Engagement Manager will play a key role in delivering AMiE’s mission and supporting the education of mathematics across the sector.

The Association for Mathematics in Education (AMiE) supports anyone involved in mathematics education through a wide range of resources, publications, CPD opportunities and events. We shape the future of mathematics by bringing the sector together and providing a platform for a shared voice to advocate for the learning and teaching of mathematics.

Leading the development and delivery of our membership and engagement strategies, you will ensure that AMiE is focussed on the needs and wants of our members, growing and retaining members and ensuring we fulfil our aim to be a strong and cohesive platform for people across the mathematics education sector to be supported, developed and heard.

As well as taking responsibility for member recruitment and retention, you will ensure a responsive and compelling member offer and provide strong and supportive line management to our team of committed staff.

Key Responsibilities:

• Lead the development and delivery of AMiE’s membership and engagement strategy, ensuring growth, retention and a compelling member offer.
• Drive strategic improvements in member acquisition, retention and lifetime value, aligning services and products with member needs.
• Build an engaging, inclusive professional community by shaping the member experience and overseeing effective communication across platforms.
• Oversee the use of data, CRM systems and digital tools to enhance engagement, improve processes and deliver insight‑driven decision‑making.
• Provide strong, supportive leadership to the team, setting direction, developing work plans and fostering a positive, high‑performance culture.

What we need from you:

Essential

· Significant experience in a senior membership and/or engagement role

· Strong track record of developing and delivering membership strategies that drive growth, retention, and engagement

· Experience in using membership data via CRM systems, data tools, and digital platforms to manage member engagement activity and maximise impact and efficiency

· Line management experience, including a proven ability to lead, motivate, and develop teams

· Experience in building and managing strong relationships and working collaboratively with internal and external stakeholders

Desirable

· Knowledge and understanding of the education sector

Skills and Qualities

· Self-aware and self-confident with a proactive approach to continuous development

· Excellent communication skills, including the ability to engage with a range of audiences and adapt their approach appropriately

· Excellent IT skills, including the confidence to try new digital technologies

· An approachable and supportive management style, with the ability to motivate and inspire teams and role model AMiE’s values and ways of working

· Skills to analyse data and information, identify trends and gaps, and make tangible action plans to address them

· Excellent organisational and planning skills with an agile and flexible approach

To find out more about this role and how to apply please download the Candidate Pack.

Additional London Weighting allowance: £2,800.00

About This Job

Based in our Head Office in London, this exciting role will be responsible for a team of creatives, marketers, and media & communication specialists, working in partnership with all levels of the CCF organisation. 

The CCF is a national youth organisation operating in over 500 secondary schools across the UK, offering young people a broad range of challenging, exciting, adventurous and educational activities.
The aim of the CCF is to enable the development of personal responsibility, leadership and self-discipline. Each CCF is an educational partnership between the school and the Ministry of Defence, and a CCF may include Royal Navy/Royal Marines, Army or Royal Air Force sections.

We are looking for a marketing professional to:

· Actively maintain high levels of public awareness of the CCF, its aims and activities, in support of the attracting more cadets and suitable adult volunteers to the organisation.

· Demonstrate the value and relevance of the CCF to help retain and extend the current level of financial and other support from Defence, local communities and key stakeholders.

· Deliver effective and timely national external communications through a range of channels to promote the aims and activities of the CCF.

· Drive effective internal communications to members of the CCF to support the planning and delivery of cadet activity.

· Provide support and expert guidance to those delivering external and internal communications at the national, regional and local levels in the CCF.

· Modernise the CCF communications offerings to ensure keep up with consistent updates in the media & marketing space.

Essential Skills

· A recognised qualification or proven success in communications and / or marketing.

· Hands on digital marketing / communications experience

· Experience of PR and communicating with the media to generate positive coverage for the CCF.

· The ability to work effectively as part of a broader team within a complex, multi-site organisation.

· Planning, project management and organisational ability.

· Excellent written and verbal communication skills.

· Demonstrable experience of delivering a wide range of media and comms materials to a high standard.

Please refer to the attached Job Description for further information.

Our charities

The Combined Cadet Force Association (CCFA) is a charity dedicated to the promotion of the ideals and activities of the Combined Cadet Force in schools. Army Cadet Charitable Trust UK (ACCT UK) is a national youth charity dedicated to improving the life chances of young people. Together we want to ensure that every young person has the opportunity to learn new skills, build confidence and be inspired through their cadet experience.

We want to develop the youth leadership and training abilities of adult volunteers whilst also helping young people to access cadet activities through fundraising, grant-making, developing new resources and direct support.

We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and mature them. We also know that when young people engage with others at a range of levels in their communities it builds confidence and improves empathy for other’s lives.

Who we are

By joining ACCT UK/CCFA you will help us to reach more young people and make a greater difference and we look forward to working with you. We actively promote and encourage you to explore ideas that improve all aspects of the charity’s work in pursuit of its charitable aims.

The charities are proud of our diverse teams, with people on different working patterns, from different backgrounds and at different life-stages. Our experience has taught us that having people with different perspectives and different lived experiences leads to better outcomes for our beneficiaries. If you are wondering if our organisation is for someone like you, the answer is yes! Please apply and explain how you, your experience, your talent and your potential are the right fit for this role.

What we can offer you

In addition to your salary, we offer all staff:

· Flexible working arrangements (you agree a working pattern with your line manager).

· The ability to work both from home and from our Aldershot office.

· Personal Accident Insurance, including loss of earnings cover and death benefit.

· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).

· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).

· Good leave allowances (which are offered pro-rata for part time staff):

o 20 days annual leave plus Bank Holidays.

o Additional privilege leave, on set days each year, such as between Christmas and New Year.

o An additional five days of volunteering leave.

· Support for qualifications and personal development.

· Employee Assistance Programme.

· Season ticket loan.

· Railcard (if you are eligible)

· A caring and supportive team environment.

How to apply

Please send a CV and Cover letter that details how you meet the requirements of the job description by 2359hrs by Sunday 26th April 2026.

Interviews will be held in person during the week commencing Monday 4th May 2026.

While AI tools can be beneficial, we value the personal touch and authenticity in job applications. We encourage you to highlight your unique experience, knowledge, skills, and abilities, ensuring all information is accurate. Please use AI tools responsibly and with integrity throughout the application and selection process.

Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo a Disclosure and Barring Service check, Right to Work check and a Baseline Personnel Security Standard (BPSS) check (one of the requirements being that applicants must have been resident in the UK for 3 years). In addition, we will follow up references.

Please be advised that this position may close earlier than the stated deadline if a sufficient number of high-quality applications are received. To ensure your application is considered, we strongly recommend submitting it as soon as possible. Candidates will be notified of the next stage in the recruitment process if they are shortlisted.

Job description

About KLS’ Future Foundations education team 

Future Foundations is an education programme of Katherine Low Settlement. Since 2004, KLS’ Future Foundations education team of 10 part-time staff and over 100 volunteers, have supported young refugees and their families in Battersea and the London Borough of Wandsworth to thrive in their education. Through mentoring, family support, casework and homework clubs, we provide the tailored support each young person and their family (if they have one) needs to overcome the barriers to education they face at home and school. 

Key Objectives for this Role

Working with the Senior Caseworker and Team Manager you will: 

Key Objectives and Details for this Role

Working with the Senior Caseworker and Team Manager your role and responsibilities include: 

•Support staff to liaise with families/carers to communicate information regarding our work

•Support staff to keep and maintain robust recording and monitoring systems

•Maintain, collect, edit and store documentation of our work including photos, case studies for Newsletters, funding reports and other records

•Support our senior case workers with weekly drop-in advice sessions at KLS, including completing forms with families, general admin tasks etc.  

•Support casework team with making and following up on internal and/or external referrals, signposting whenever relevant and according to adequate referral pathways and in response to the young people’s/family's needs – with support and guidance from staff

•Add information to our database – guided by team leads/managers - log all cases; monitor progress and ensure all identified actions are taken

•Support with casework tasks, guided by senior caseworker and manager, from initial contact to resolution, maintaining confidentiality throughout

•Liaise with external agencies and organisations on behalf of clients

•Respond to enquiries by telephone, email, referring on internally or externally organisations when necessary

•Ensure records are kept and information managed confidentially in line with the data protection legislation

•Supporting Refugee team with general admin, database, evaluation data

•Maintain excellent safeguarding practices

•Supporting with partnerships liaison work – keeping records up to date 

Teamwork and reporting

•Work with Future Foundations team members to coordinate work, refer young people and/or parents/carers to our casework and advice team.

•Contribute to reports for trustees and funders and attend periodic meetings with funders

•Communicate well with other teams within KLS to provide a high-quality service to our members

Other Duties 

•Participate in regular supervision and annual appraisals; help to identify your own job-related development and training needs.

•Always work with anti-discriminatory, empowering practice, ensuring everyone is treated with dignity andrespect.

•Adhere to Katherine Low Settlement’s code of confidentiality, safeguarding and equal opportunities policies. 

•Undertake your role in a professional manner and maintain a high-quality standard of work in accordance with the aims, values and ethos of KLS.

The above job description reflects the position at the time of writing; it is not intended to be a task list but indicates the general level of work involved. It is expected that duties will be reviewed and revised as required.

Person Specification

The following skills and experience are required for this post:

Essential

·      Fluency in Arabic (spoken and written) to effectively support Arabic-speaking service users and families

·Experience of working with refugee communities and/or children/young people and/or vulnerable groups ensuring that clients’ needs are at the forefront of service planning and delivery

·Ability to manage an independent workload and support the wider team

·Ability to work as part of small team, whilst also working independently

·Personal attributes: hard working, organised, takes initiative, reliable, patient, high professional standards

·Excellent IT skills including MS Office suite and ability to use Internet, email and social media

·Committed to KLS’s mission, vision and values

·Passionate about social justice, education and championing the value of families from refugee communities

·Excellent communicating skills (oral and written) with refugee families, staff and partner organisations

Desirable

·Experience of planning, delivery and reporting in a similar voluntary sector project (preferably with refugee communities) 

·Experience and sensitivity working with vulnerable communities who are affected by mental health issues and past trauma. Empathetic, non-judgmental and able to form supportive but boundaried relationships with individuals

·Knowledge of up-to-date best practice as regards safeguarding the welfare of children and adults

·Excellent problem-solving skills and strong attention to detail

·A recognised casework/advice qualification

·Experience of collecting monitoring and evaluating data

·Aptitude for communicating in another language, particularly Somali, Farsi and/or Tigrinya

·Knowledge of Battersea / Wandsworth

Lead with purpose. Shape services that change lives.

Unpaid carers are at the heart of everything we do. Every day across Hertfordshire, carers balance extraordinary responsibilities — often without recognition, rest or support. At Carers in Hertfordshire, we exist to change that.

We are values‑led, carer‑led and deeply committed to ensuring carers feel recognised, listened to and supported. As we evolve our organisational structure to maximise our impact, we are seeking an inspirational Operational Manager to help lead our services into the next chapter.

The Opportunity

This is a senior leadership role with real breadth, influence and meaning. As Operational Manager, you will ensure our core services are delivered with compassion, quality and consistency — while never losing sight of the lived experience of carers themselves.

You will lead and support our Service Managers and Team Leaders, create clarity through strong operational planning, and foster a culture where empathy, learning and accountability go hand in hand. You’ll use insight and data to drive improvement, while ensuring that carers’ voices remain central to how services are designed, delivered and evaluated.

This is a role for someone who can balance heart and head — leading people with kindness and emotional intelligence, while confidently overseeing performance, safeguarding, resources and contracts.

What You’ll Be Responsible For

• Providing visible, values‑led leadership across all operational services
• Supporting and developing managers and team leaders through reflective, people‑centred practice
• Ensuring services are safe, accessible, inclusive and consistently high quality
• Leading the creation and delivery of the annual Operational Plan
• Embedding meaningful monitoring and evaluation that reflects carers’ experiences and outcomes
• Championing safeguarding that is robust, compassionate and proportionate
• Ensuring excellent contract performance, accountability and reporting
• Managing resources and budgets in ways that protect our caring ethos
• Embedding EDI, participation and co‑production across services
• Holding operational risk with integrity, transparency and care

About You

You will bring senior operational leadership experience from a charity, health, social care or community setting, alongside a deep commitment to values‑led, people‑focused practice.

You’ll be someone who:

• Leads with empathy, credibility and clarity
• Is experienced in managing managers across complex services
• Has strong safeguarding expertise with both children and adults
• Understands how to use data, insight and evaluation to improve services — without losing humanity
• Is confident balancing compassion with accountability
• Believes deeply in co‑production, inclusion and listening to lived experience

Experience with carers’ services, young people’s services, condition‑specific projects or contact management systems (such as Salesforce) would be an advantage — but above all, we’re looking for someone whose values align with ours.

Why Join Us?

This is a chance to play a pivotal role in a respected, carer‑led organisation at a moment of positive change. You’ll help shape how we work, support staff wellbeing, and ensure carers across Hertfordshire receive the understanding, respect and support they deserve.

If you’re driven by purpose, grounded in compassion, and ready to lead with impact — we’d love to hear from you.

Interviews will be held on 30th April.  Those invited for interview will be notified by close of play on 27th April.

Starting Salary: £33,815 - £36,933 (Including LW)
Contract: Full time, Permanent
Location: London, UK – Hybrid working with a minimum of 40% of your time in the Romero House Office

Job Profile
Our Supporter Fundraising team is looking for two dedicated and supporter-focused individuals to become Support Officers. Your job will be to provide administrative support to fundraising colleagues, with a specific focus on enabling, stewarding and thanking supporters who choose to fundraise for us, donate in memory of a loved one, enquire about a legacy or purchase a virtual gift.

We are looking for someone who can bring efficiency and care to our fundraising work. You will have strong attention to detail and be an excellent manager of your own time as you complete tasks for specific projects and colleagues.

This is a varied role, including the creation of email journeys and stewardship communications, assistance with events, co-ordinating mailings and resource production, updating the website and other digital platforms, and ensuring the timely payment of invoices. You will ensure that donor records and database actions are completed accurately and in a timely manner, and fulfil all resource requests quickly and efficiently. You’ll regularly liaise with internal and external stakeholders to complete these tasks.

If you are an able administrator with a desire to learn about supporter fundraising and a commitment to building a better world for our neighbours, then this is the job for you!

Key Responsibilities

Supporter Communications (Events & In-Memory Giving)

• Act as a secondary point of contact for supporters, including challenge event fundraisers and in-memory donors – being a supportive, sensitive and encouraging ear and delivering the best possible standards of supporter care.
• Fulfil resource requests (including fundraising packs, Gifts in Wills packs and other materials) in a timely manner and provide any necessary additional support to ensure effective use.
• Produce tailored thank you letters and cards to supporters about their financial gifts and other support.
• Support volunteers with resource ordering and usage.
• Work across CAFOD teams to help deliver excellent supporter retention and stewardship.

Fundraising Promotions and Appeals

• Work closely with the other Fundraising Support Officer and consult with team leaders to identify pressure points for capacity, creating plans to support work reactively across fundraising teams at key moments.
• Provide administrative support for donation platforms including the World Gifts online shop, liaising with Digital and IT teams to set up and test backend processes.
• Contribute to digital fundraising by improving and updating relevant web pages.
• Support the delivery of multi-donor segment direct mailings, parish mailings and emails for specific and emergency appeals.
• Identify and recommend efficiencies in appeal processes and support additional tasks or projects as requested.

Data Management

• Monitor donations and requests for resources, working with relevant teams (including Supporter Relations, Legacy Marketing, Parish Fundraising and Donor Experience) to produce appropriate and tailored responses, including moments for special acknowledgement.
• Upload inbound communications accurately and promptly on the supporter database, identify and correct data quality issues, and maintain donor contact details in compliance with GDPR and fundraising best practice.
• Process invoices for the team to ensure their timely payment.

Safeguarding
All staff share responsibility to promote and maintain a strong safeguarding culture, including identifying the key actions they should take given their role and responsibilities.

Person Specification

Understanding our context

• Understanding of Catholic identity: I recognise what Catholic identity means for CAFOD’s fundraising communications
• Understanding CAFOD: I understand, demonstrate and actively support CAFOD’s vision, mission and values and what we aim to achieve

Working together

• Managing ourselves: I am a self-starter; willing to take responsibility, get the work done, and make the best use of my time and capabilities
• Working with others: I help the team and CAFOD to achieve our goals. I work with others openly and collaboratively and without bias
• Communicating: I handle personal circumstances with sensitivity and deliver well-constructed, tailored communications. I understand how marketing principles apply to fundraising communications

Making change happen

• Managing resources: I use information systems and processes to ensure work is completed and recorded efficiently
• Achieving results: I keep focused on the work to be done
• Managing our performance: I provide and seek regular constructive feedback on my performance
• Taking the lead: I lead on my own pieces of work and try to resolve challenges independently

Job-specific competencies

• Experience using supporter or customer databases to monitor or utilise data
• Proven supporter or customer service experience
• An understanding of how to motivate supporters to continue engaging and donating

Desirable Criteria

• Experience in digital marketing and the Salesforce CRM system would be useful

CAFOD is a welcoming, supportive workplace committed to a safe, inclusive culture where everyone is respected. CAFOD will make reasonable adjustments at every stage of the recruitment process to ensure candidates with disabilities or individual needs are fully supported.

Safeguarding for Children and Vulnerable Adults

CAFOD recognises the personal dignity and rights of children and vulnerable adults, towards whom it has a special responsibility and a duty of care and respect.  CAFOD, and all its staff and volunteers, undertake to do all in our power to create a safe environment for children, young people and vulnerable adults and to prevent their physical, sexual or emotional abuse.  CAFOD is committed to acting at all times in the best interests of children and vulnerable adults, seeing these interests as paramount.  Any candidate offered a job with CAFOD will be expected to adhere to CAFOD’s Safeguarding policy and sign CAFOD’s Code of Behaviour as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents. 

All offers of employment will be subject to satisfactory references, and appropriate screening checks can include criminal records and terrorism finance checks. CAFOD also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of, and consent to, these recruitment procedures. 

JOB TITLE Governance Officer

SALARY £24k per annum

HOURS 24 hours per week

HOLIDAY ENTITLEMENT 6.8 weeks per annum

LOCATION Wells Cathedral, Wells. BA5 2UE

Purpose of job

As the Cathedral continues to implement its ten-year Strategic Plan and strengthen its governance structures to support an ambitious future vision, the Governance Officer will play an essential supporting role in ensuring the effective governance of Wells Cathedral.

Working closely with the Chief Operating Officer (as Chapter Clerk) who holds formal responsibility for Chapter governance, the postholder will support the systems, processes, and documentation that underpin the work of Chapter, its committees and the Cathedral’s responsibilities as a registered charity. The postholder will help to ensure high standards of compliance, accountability and good governance and uphold the Cathedral’s legal and charitable obligations.

As part of a diverse organisation responsible for worship, ministry, heritage stewardship, visitor engagement, and regulatory compliance, the Governance Officer plays a key role in maintaining smooth and transparent governance operations. This includes coordinating governance workflows; preparing, maintaining, and tracking key documents; supporting meetings; and assisting with reporting requirements consistent with the Cathedral’s dual regulation by the Charity Commission and Church Commissioners.

KEY RESPONSIBILITIES

Specific tasks identified below, and any such other tasks as may be necessary to assist in the accurate and efficient operation of Cathedral governance.

Governance Processes and Administration

· Manage all administrative aspects related to the Cathedral's governance bodies, including the Chapter and sub-committees, including scheduling and tracking deadlines.

· Coordinate meetings, prepare agendas, and distribute relevant documentation to members in a timely manner.

· Record minutes of meetings and ensure accurate documentation of decisions and actions.

· Maintain up-to-date registers of Chapter and Committee members, their terms of office, attendance records, safeguarding training and declarations of interests.  Ensure that any conflicts of interest are properly reported to meetings and correctly managed.

· Support the recruitment, appointment and re-appointment of Chapter and Committee members including their induction and the completion of any safeguarding checks or training. Manage the process for annual Chapter effectiveness surveys.

· Advise on and manage any changes to the Cathedral’s constitution and statutes.

Regulatory Compliance

· Ensure compliance with statutory requirements, and uphold the Cathedral’s legal and charitable obligations as a registered charity regulated by the Charity Commission and Church Commissioners including advising on serious incident reporting.

· Stay abreast of relevant legislation, regulations, and best practices related to charity and Cathedral governance.

· Liaise with regulatory bodies as necessary to fulfil reporting obligations including submitting the Cathedral’s Annual Return to the Charity Commission in a timely manner.

· Ensure governance processes and documentation reflect current statutory and policy requirements. Ensure compliance with data protection legislation, including the UK GDPR and Data Protection Act 2018, by maintaining appropriate processes, documentation, and controls across the organisation.

Policy Development and Review

· Assist in the development, review, and implementation of governance policies, procedures, Committee terms of reference, individual role specifications and guidelines.

· Ensure policies are aligned with legal requirements, the Cathedral's mission, and best practices in governance.

· Facilitate communication and training to ensure awareness and understanding of governance policies among stakeholders.

· Ensure that all Cathedral policies are recorded and reviewed on a regular basis.

· Maintain up-to-date governance documents on the Cathedral’s website.

Risk Management 

· Support the identification, assessment, and management of risks related to governance matters. 

· Collaborate with relevant stakeholders to develop strategies to mitigate risks and strengthen internal controls. 

· Monitor emerging risks and trends in governance and recommend appropriate actions to mitigate potential impacts.

Board Support and Advice

· Provide secretariat support to governance bodies, advising on procedural matters, governance principles, and regulatory compliance as appropriate.

Confidentiality and Integrity

· Maintain confidentiality of sensitive information discussed during governance meetings and in related documentation.

· Uphold the highest standards of integrity, professionalism, and ethical conduct in all aspects of the role.

PERSON SPECIFICATION:

Key Criteria

Qualifications and Experience

Essential

· Minimum of 5 GCSE’s (or equivalent) grade C & above including English & Maths

· Proven experience of working in a similar role

· Strong understanding of charity law, governance frameworks, and regulatory requirements

Desirable

· Knowledge of the structures within the Church of England

· Degree level qualification or equivalent professional qualification

Skills and Abilities

Essential

· Strong relationship management skills

· Attention to detail with high levels of accuracy

· Excellent written and verbal communication skills, and being able to communicate with a variety of stakeholders

· Good computer skills, including Word and Excel

· Sound judgment, discretion, and ability to maintain confidentiality

· Strong understanding of issues relating to equality, diversity and inclusion, and UK GDPR requirements

Work-related Personal Qualities

Essential

· Energy and enthusiasm with a solutions-focussed approach

· Problem solving ability and a positive attitude

· A supportive colleague and excellent collaborator

· Ability to take responsibility and work across different roles

· Self-motivated to see tasks through to successful completion and able to use own initiative

· Able to work both quickly and accurately

· Calm under pressure

· Able to work in sympathy with the aims and ethos of the Church of England

The successful applicant will also be expected to share in Wells Cathedral’s commitment to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

Main Terms and Conditions

Employment status Permanent.

Hours of work 24 hours per week. We are open to flexible working and hybrid options for this role.

Remuneration £24k per annum.

Discount A discount of 10% is available from the Cathedral Shop and The Loft Café.

Parking Limited car parking is available in the Cathedral car park. Cars are parked at the risk of the owner.

Pension Defined Contribution Scheme. Contributions as % of salary:

Age Employee Employer

<50 3% 5%

50–55 4% 8%

>55 5% 10% 

Holiday 6.8 weeks per annum, inclusive of bank holidays.

Location Wells Cathedral, Wells. BA5 2UE

Expenses All reasonable working expenses will be met in line with Cathedral policy.

Probation This post will be subject to a probationary period of 6 months. The postholder will, during their probationary period, be required to satisfactorily complete learning in Health & Safety and in Safeguarding as deemed by the Cathedral to be relevant and appropriate to this post. The appointment is subject to the satisfactory completion of all pre-employment checks, including a basic Disclosure and Barring Service check.

Closing date: 23 April 2026 9am

Interview date: 30 April 2026

A completed Application Form and Equal Opportunities Monitoring Form should be returned to the Human Resources Department by email.

To ensure the fairness of the selection process, shortlisting will be based upon the information which you provide in your application and assumptions will not be made about your experience or skills. We will look for demonstrable evidence that you meet the criteria set out in the Person Specification. Information provided on the Application Form will be viewed by HR, the recruiting manager, and interview panel. All applicants will be notified of the outcome of the shortlisting process.

Make a real difference in your community! 

As TCF Programme Officer, you’ll be at the heart of two exciting funding programmes: the Thurrock Community Fund, supporting local voluntary, community, faith, and social enterprise projects, and the new ‘#I Will Fund’ from the National Lottery, empowering youth-led social action. 

You’ll coordinate applications, grants, and reporting, ensuring both funds run smoothly and fairly—giving you the chance to see your work directly benefit local people and projects that matter.

#Community Fund Programme Officer. #Programme Officer. #Community