Monitoring jobs

Role Overview

This is an exciting opportunity to shape Shine’s strategic direction while managing the operational delivery of our services for children, young people, and families aged 0–25. Building on the success of our Little Stars/Ser Bach programme for members aged 0–12 and the development and extension of the FIRE (Friendship, Independence, Resilience, Empowerment) programme for those aged 13–25, you will play a key role in shaping the future of our support for children, young people and their families.

Working across England, Wales, and Northern Ireland, you will lead the delivery of an established, evidence-based programme that improves health, social, and emotional outcomes for those living with spina bifida, hydrocephalus, and associated conditions.

You’ll lead a passionate team and work closely with Shine’s Adult Services Team (25+), Health Team, Wales and Northern Ireland Managers and wider colleagues across the organisation to ensure work is coordinated, complementary, and beneficial to members. At the same time, you’ll forge strong partnerships with NHS professionals, statutory services, and voluntary organisations—driving collaboration that will support our vision of providing consistent, high-quality support for children, young people and families nationwide.

Key Responsibilities:

• Leadership & Team Management
• Programme Development & Delivery
• Monitoring, Evaluation & Reporting
• Member Support & Engagement

Please see the full Job Description & Person Specification below and on our website. 

Benefits to working at Shine:

• Competitive salary: Review due April 2027
• Regular working hours, and no shift work (some very occasional weekends or evenings)  
• 3% pension contribution
• 25 days annual leave plus bank holidays, with additional discretionary leave between Christmas and New Year
• Additional annual leave awarded for ‘long service’
• Opportunity to purchase additional annual leave
• Broadband allowance for home-based roles
• Life insurance after 12 months’ employment  
• Access to our Employee Support Programme and Mental Health First Aiders 
• Support to learn and develop 

How to apply 

Shine is a Disability Confident employer and will offer guaranteed interviews if a disabled applicant meets the minimum criteria for the job. 

If you would like to discuss the role with our Deputy CEO, Gill Valentine, please contact Shine to arrange a convenient time for a call. 

To apply please submit your CV and supporting statement, which should outline your interest and explain how you meet the role criteria. 

We understand that you may wish to use AI tools to help you with some aspects of your application but we do expect tailored applications which are personalised to your experiences and not generic applications which are completely AI generated. We encourage candidates to be transparent about AI usage in their applications. 

*Please note applications without a supporting statement will not be accepted* 

Closing date: Thursday 16th April 2026 at 11pm 

Interviews:  Monday 27th April 2026  

Please note: we reserve the right to interview suitable candidates before the closing date, therefore we encourage applications as soon as possible. 

About You:

You are a reliable, compassionate and calm individual who is committed to supporting vulnerable people. You are able to work independently during night shifts while remaining a supportive member of the wider team.

You communicate well, build positive relationships with residents and colleagues, and handle challenging situations in a professional and respectful manner. You are organised, attentive to detail and comfortable completing records, handovers and routine checks.

Most importantly, you are motivated to create a safe, welcoming environment and to support residents in developing confidence and independent living skills.

Main Purpose Of The Job:

This role is responsible for delivering a safe and supportive service to all residents living at O’Hanlon House during the night. The post holder needs to work alongside the day and night teams to ensure the effective delivery of high quality care, support and housing management according to Homeless Oxfordshire Policies and Procedures.

Main Areas Of Responsibility:

• Ensure the effective delivery of high quality care, support and housing management according to Homeless Oxfordshire policies and procedures.

• To be a supportive and effective part of the team working as part of a rota including nights and weekends. Maintain positive relationships with clients, relatives, carers, professionals, commissioners, contractors and the local community.

• Maintain a safe, clean and welcoming environment.

• To support and encourage clients to care for themselves and develop independent living skills.

• To assess and manage risk for individuals and in the service, making use of emergency services as required.

• Report any safeguarding concerns without delay in line with the charity’s policies and procedures.

• Comply with the charity’s health and safety standards.

• Manage challenging situations in line with procedures and to ensure the safety of yourself and others.

• Actively ensure security of the building through regular checks and monitoring of CCTV system.

• To carry out designated cleaning and laundry duties (and any other housekeeping tasks).

• To participate in handovers at the beginning and end of shifts, ensuring that information is properly recorded and passed on where appropriate and relevant and in a timely fashion.

• Ensure that IT systems are updated as required and concise record keeping is completed promptly.

• Ensure clients are aware of and support them to maximise their opportunity to be involved in Client Participation.

• To participate in the induction of and support new team members.

• To undertake any other duties that can be reasonably required to meet the operational needs of Homeless Oxfordshire.

• To undertake such other duties, training and/or hours of work as may be reasonably required, and which are consistent with the general level of responsibility of this position.

• To ensure that Homeless Oxfordshire’s Equal Opportunities Policies are complied promoted in carrying out duties of the post.

About Us:

We are an open door for people experiencing homelessness whose lives have been shaped by trauma and disadvantage; providing safety, stability and support when it is needed most. We deliver this support across Oxfordshire by providing a range of accommodation with access to high quality support, offering a safe and welcoming space for people to take control of their own lives. We are an accredited Oxford Living Wage employer, and benefits to the role include: annual leave starting at 26 days (excluding bank holidays), flexible working, enhanced benefits with qualifying service, retail discounts with our Homeless Oxfordshire Benefits Hub, and life assurance up to four times your salary and a £250 bonus if you successfully refer a someone as a new colleague through our Employee Referral Scheme as a thanks from us!

Open To: People wanting to work weekends. This role is a shift and rota'd role that includes weekends, bank holidays, early and late days.

What’s Next: Have a look at the job description to find out more about the role and apply on our website. Please be aware that this role is subject to an enhanced DBS disclosure check and will be undertaken for the successful candidate .

We reserve the right to close this advert early if we identify a suitable candidate before the advertised closing date.

We are recruiting a Van Peer Coordinator to support our Hepatitis C peer project in the Oxford & Thames Valley area. This role involves driving a van across the region and working with people affected by substance use and hepatitis C. 

Peers use their lived experience to raise awareness of hepatitis C, reduce stigma, and help people access testing and treatment. 

About you 
You will: 

• Be confident driving a van and travelling long distances 

• Have experience working with people affected by substance misuse 

• Have lived experience of hepatitis C, or experience supporting someone who has 

• Be reliable, compassionate, and well organised 

• Have good communication skills 

• Hold a clean driving licence (essential) 

What you’ll do 

• Recruit and support volunteer peers 

• Work with NHS hepatitis C teams, drug and alcohol services, and homelessness services 

• Coordinate education sessions and community-based hepatitis C testing 

• Support people into hepatitis C treatment and ongoing care 

This role requires regular travel across Oxford & Thames Valley. 

The Finance department is a shared services function working across the NCIs to provide a comprehensive, cost-effective finance service to each organisation, and helping to co-ordinate joint projects where appropriate. The team also provides support to, and promotes best practice across the wider Church in relation to financial matters, including monitoring the financial health of Dioceses, Cathedrals, Theological Education Institutions etc.

The Finance team is currently supporting their NCI clients with some major change and transformation projects, as well as undergoing significant changes to their own ways of working to ensure they can deliver a high-quality Finance service which meets the needs of the NCIs. This includes undertaking a Finance Transformation Programme to help Finance develop their service (replacing an ageing finance system as well as associated process improvement and changes to ways of working) and supporting the Church of England Governance Programme which will reshape the National Church Institutions themselves.

This has led to the creation of a Financial Analyst position for an interim period of 12 months to provide a range of financial analysis and management information to support key stakeholders across the NCIs. We are seeking a newly qualified finance professional, with excellent analytical skills, strong Excel data manipulation skills and clear communication skills.

Women’s Work is a National Award Winning Charity founded in 2003. We aim to deliver a holistic, person centred support service to vulnerable and disadvantaged women with complex health and social needs. We do this by ensuring they can access support, education and information to raise self-esteem and confidence, empowering them to make positive life choices resulting in improved health and wellbeing.

We are seeking a talented, motivated and highly organised Business Development Manager to join our Senior Management Team and play a key role in supporting the organisation’s growth, sustainability and financial resilience.

The Role

This is predominantly an office-based role working closely with the Finance Manager and under the guidance of the CEO, with a strong focus on:

• Bid writing, tender submissions, commissioning applications and grant funding
• Identifying, securing and managing new funding opportunities
• Supporting financial planning, allocation to funded projects
• Fundraising and promoting the charity in the local community

You will lead on the development and continuation of the project-specific funding, ensuring bids and applications align with Women’s Work’s strategic objectives and future expansion plans.

Working collaboratively with the Finance Manager, you will review funding streams, develop robust applications and contribute to the effective financial management of funded activities. You will liaise with businesses, statutory bodies, organisations, community groups and charities to identify and secure new income opportunities, partnerships and sponsorships.

Key Responsibilities

• Research, identify and secure new funding opportunities, grants and tenders
• Lead and co-ordinate high-quality bid writing, commissioning and tender submissions
• Support the Finance Manager with funding reviews, budgets and financial monitoring
• Develop and maintain strong relationships with funders, partners and stakeholders
• Contribute to organisational planning, sustainability and income diversification
• Ensure funding requirements, reporting and compliance are met
• Event planning/identify and co-ordinate fundraising opportunities

About You

The successful applicant will be self-motivated, detail-focused and high organized, with strong project management and communication skills. You will be able to work collaboratively while also managing competing priorities independently.

You will also be able to demonstrate:

• Proven experience in bid writing, tenders and/or commissioning
• A track record of pro-active business development, ideally within the charity or voluntary sector
• Strong relationship-building skills across multiple sectors
• Empathy and a clear commitment to Women’s Work values, aims and objectives

Additional Information
An Enhanced DBS check will be required.
Ref: BDM

Salford CVS is recruiting a Volunteering Development Worker (Women and Girls in Football) to lead our work in increasing the participation of women and girls in off-pitch volunteering roles across grassroots football in Salford. This new role has been created in alignment with The FA’s priorities to strengthen inclusive volunteer pathways and ensure club and league environments are welcoming, supportive and accessible for female volunteers.

The main purpose of the post is to increase the number of female volunteers in off-pitch roles across grassroots football in Salford by supporting clubs, leagues, sessional football providers and community groups to create, promote and sustain inclusive volunteer opportunities. The role will coordinate learning and development for volunteers, help organisations understand their volunteer needs, and strengthen their capacity to recruit, retain and recognise women and girls in volunteering.

You will use Salford CVS’s established volunteering expertise to support England Accredited clubs, leagues and sessional football providers to attract, recruit and retain more female volunteers. This includes addressing known barriers such as lack of visible role models, sex-based discrimination, childcare demands that fall disproportionately on women, limited flexibility and traditional recruitment practices that may favour men.

Working in connection with our Volunteer Centre and wider Active Communities teams, you will join a service that already supports hundreds of organisations to develop safe and high-quality volunteering opportunities, matches hundreds of residents to roles, and delivers a wide range of volunteering training and good-practice guidance. You will also work closely with local partners, including Salford Community Leisure, GM Moving, Manchester FA and VCSE partners to ensure a coordinated and impactful approach.

The role will involve building strong relationships with clubs and leagues, engaging women and girls through targeted outreach in multiple settings (for example, community events, education environments, VCSE spaces, etc.), supporting grassroots clubs to understand their volunteer needs and barriers, and developing sustainable volunteer plans that help address these. You will deliver both FA and Salford CVS-designed training, increasing access to high-quality learning and development across the grassroots football ecosystem.

You will also connect to our wider engagement in the physical activity agenda in Salford, particularly the Place Partnership, a programme helping to lower barriers to physical activity and get Salford residents moving more.

Hours: 18 hours per week (excluding breaks), to be worked over 3–4 days.

Contract: Until 30th June 2028, subject to the successful completion of a 6-month probationary period.

About you

This position will suit someone passionate about widening access to volunteering, confident in engaging diverse communities, and skilled in helping organisations embed inclusive, flexible and sustainable volunteer practices. You will play a central part in shaping a long-term cultural shift within grassroots football, supporting clubs and leagues to broaden volunteering participation, strengthen their volunteering culture and create off-pitch roles where women and girls can thrive.

To get a fuller flavour of our work and to apply for this position, please visit our website via the Apply button.

Closing date: Noon on 1st April 2026.
Interview date: 9th April 2026.

World Jewish Relief provides life-saving and life-changing action to people in crisis around the world. We work with our trusted local partners to help people survive the consequences of conflict and disaster, to thrive and rebuild their lives. We deliver programmes using our expertise, with urgency to achieve maximum and sustainable impact for those within and beyond our community.

We are looking for a Programmes Officer to work closely on our international programmes supporting older people and people with disabilities in Eastern Europe. The role involves supporting the administration and project management of our large portfolio of 33 projects, working with our local partners to monitor implementation and capture data and impact. Part of the role is acting as a focal point for fundraising and communication teams, sharing key project updates to assist with their income-raising and engagement activities. 

You will join our International Programmes team, which is responsible for delivering programmes through strong local partnerships across our Humanitarian and Climate, Older People and Livelihood Development portfolios.

You should have:

• Knowledge of Eastern Europe region/context with focus on Ukraine
• Experience in the international development/ charitable sector
• Experience of remote working with overseas partners
• Demonstrable experience of maintaining Monitoring and Evaluation processes in international development programming
• Strong written and verbal communication skills
• Strong numerical skills and ability to analyse and interpret data
• Cross-cultural sensitivity and ability to work with overseas partners with varying levels of English
• Fluency in Ukrainian and English, and willingness to communicate in Russian with partners located outside Ukraine
• Ability to produce high quality written work under pressure and to deadlines
• Strong administrative, research and organisational skills
• Demonstrable skills in financial management and budgeting
• Ability to work in a team and use initiative
• A commitment and empathy to the work and values of World Jewish Relief
• Willingness to travel overseas if deemed necessary 

Benefits

We offer a range of benefits including:

• 23 days holiday plus bank holidays and Jewish holidays. After 2 years’ service holiday entitlement increases to 25 days.
• Pension scheme – we contribute 5% to the World Jewish Relief pension scheme.
• Life Insurance – up to 3 times salary to nominated beneficiaries
• Health Cash Plan – cash back to cover the costs of dental treatment, optical care, specialist consultations and a range of complementary therapies
• Enhanced maternity & paternity pay
• Employee Assistance Programme – free, confidential advice or support with any personal or work related concerns or free counselling if needed
• Season ticket / travel to work loan
• Cycle to Work Scheme
• On Friday the office closes at 3pm
• We encourage flexible working and offer a range of flexible working options.

Equality, Diversity and Inclusion

World Jewish Relief promotes equality, diversity and inclusion in our workplace. We invite and welcome applicants from diverse backgrounds. We encourage applications from candidates of different ethnicities, socio-economic backgrounds, race, gender, age, disability, sexual orientation and of faith or none that meet the criteria set out for this role.

You don’t need to be Jewish to work for us, but you must be committed to our faith based values of Justice, Kindness, Repairing the World and Welcoming the Stranger. We are inspired by these values to work beyond our community, recognising the dignity and potential of all people.

How to apply

Please upload your CV and a cover letter which demonstrates your suitability for the role answering the following question in your cover letter:

· Why does this role appeal to you and how do you meet the criteria in the person specification?

Interviews will be held remotely in week commencing 30th March

Are you an experienced fundraiser, skilled in crafting persuasive appeals and telling moving stories of impact and change? We have a fabulous opportunity for you to use your creative and organisational skills to make a difference to families in South London and East Surrey.

Our programmes include individual family support, domestic abuse recovery and a range of parenting and group work programmes to enable families to thrive.

The core of your role will be in generating funds from trusts, foundations and grant making trusts.

• Identify and research prospective funders aligned with Welcare’s priorities.
• Develop tailored, high-quality grant applications, expressions of interest, and monitoring reports.
• Manage a rolling pipeline of small, medium, and large grant opportunities.
• Lead on multi-year and restricted funding applications where appropriate.
• Ensure accurate tracking of deadlines and submissions using eTapestry (Blackbaud’s CRM/Supporter Management System)
• Work closely with CEO, Head of Practice and Business Manager to gather data, case studies, and outcomes.

• Translate impact data into compelling narratives aligned with funder priorities.
• Support development of monitoring and evaluation frameworks to strengthen future bids.

Salary:  £41,771 FTE (pro-rata £25,062)

Fully remote working

Generous Annual Leave allowance

Longlisted candidates will be required to complete a full application form prior to interview.

Application closing date: 6 April 2026

Interview date: rolling interview

Manager (Chief Executive) – Chorlton Good Neighbours
Location: Chorlton, Manchester
Salary: £35,000 - £40,000 per annum
Contract: Permanent, full time

Could you be the steady, friendly, hands-on leader who helps more people in Chorlton feel connected, fulfilled and valued?

About Chorlton Good Neighbours
Chorlton Good Neighbours is a small, well-loved neighbourhood charity with roots back to the late 1960s, working to reduce loneliness and support older people across Chorlton and adjacent neighbourhoods. Our work is local, practical and volunteer-led: befriending, home visits, transport, weekly activities, monthly teas, intergenerational groups and occasional day trips are all delivered with warmth and care.

Our volunteer base is extraordinary - around 100 volunteers support drivers, befrienders, activity leads, admin roles and trustees - and in 2024–25 we supported 474 people in total. Funding is a mixed model of public grants, local donations and modest earned income and the charity holds healthy funds to deliver our work.

This is a practical, hands-on, delivery-focused leadership role: you will lead a neighbourhood organisation through planned transition, preserving the community culture that makes CGN trusted, while introducing proportionate systems and succession approaches that secure its future. You will also spend substantial time supporting and supervising volunteers and facilitating activities alongside strategic duties.

As our next Manager (Chief Executive), you will:

• Strategy & Impact: Lead the development and delivery of a clear long-term strategy that sustains CGN’s neighbourhood impact and reduces social isolation amongst older people.

• Governance & Finance: Strengthen proportionate financial controls, grant monitoring and reporting while working closely with trustees including the Treasurer.

• Operational Leadership: Manage day-to-day delivery of volunteer-led services and introduce accessible procedures and safeguarding arrangements.

• Income Generation: Support fundraising and bid activity to secure multi-year funding and diversify local income streams.

• Community & Partnerships: Act as CGN’s visible ambassador, maintaining and developing relationships with Manchester City Council, NHS partners and local organisations.

• Volunteer Development: Recruit, induct and support volunteers and facilitators, building a resilient volunteer pipeline and clear role pathways.

• Brand & Profile: Promote CGN’s offer across local channels to maintain footfall, attract new supporters and celebrate members’ stories.

• Premises & Risk: Work with trustees on lease and premises issues and maintain a robust risk register to protect continuity of service.

Who you are

• An experienced, hands-on manager with significant experience of running small, community-facing charities or local services and a hands-on approach to operational delivery.

• Demonstrable expertise in recruiting, supporting and retaining volunteers, with confidence in DBS/safeguarding practice and volunteer supervision.

• Highly organised with strong event/activity planning skills, practical problem solving and attention to detail.

• Financially literate - comfortable with budgeting, grant monitoring and basic financial controls and able to work with volunteer finance leads.

• An excellent communicator: approachable, diplomatic and skilled at building trust with older people, volunteers, trustees and statutory partners.

• Values driven, emotionally resilient and committed to inclusivity and dignity in later life.

• Desirable: experience of Age-Friendly programmes or befriending schemes and local credibility or knowledge of Manchester/South Manchester.

Why Chorlton Good Neighbours?

• Meaningful local impact - lead a well-regarded neighbourhood charity with deep community trust and a broad activities programme.

• Strong volunteer culture - join an organisation supported by around 100 committed volunteers and an engaged trustee board.

• Secure footing to build from - healthy funds and a clear focus on securing multi-year funding and premises.

• Hands-on role with strategic scope - keep delivery at the heart of the job while developing proportionate systems and succession planning.

• Supportive transition - trustees have planned a careful handover and you will be supported through induction and the subsequent recruitment of a part-time assistant.

For full details of the role including how to apply, please download the full appointment brief. For an informal and confidential conversation about this position, please contact Jenny Hills at Harris Hill via the apply button with times to speak and (optional but appreciated) a CV or professional profile which will be treated with the strictest confidence.

Closing date for applications: 9am, Monday 13th April 2026

As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Mortlake Community Association is looking for an experienced Interim Director to join a vibrant and inclusive local charity in London Borough of Richmond upon Thames. The main purpose of the role is to maintain our growing profile as a community hub and support our range of varied activities. Experience of working with service users and volunteers in a local community setting is essential. The post is offered on a fixed term 9 month contract, starting in May 2026 to align with our Director’s maternity leave.

• Fixed term contract 

• £40k (Pro-rata) plus pension 

• 25 hours pw - Hours are flexible but we will require this post to be on site at least 3 days per week. 

The Interim Director is responsible for the effective day-to-day management of the charity and Mortlake Hall, including staff leadership and supervision, financial management, fundraising, partnership working, building management, and monitoring and evaluation. The role requires strong leadership and relationship-building skills to ensure MCA remains at the heart of community life in Mortlake; recognised as a model of good practice within the London Borough of Richmond upon Thames. 

Key Accountabilities: 

• Work with the Board of Trustees to implement the vision and strategic direction of MCA. 

• Take overall responsibility for the operational management and day-to-day financial management of the charity and Mortlake Hall. 

• Work closely with current Director of MCA in run-up to maternity leave and maintaining contact, especially during the statutory Keep In Touch days (KIT). 

• Maintain relationship with existing funders for the charity and ensure timely, accurate reporting. 

• Oversee building and facilities management, working closely with the Building & Facilities Subcommittee. 

• Ensure that the local community is engaged with the work of MCA through ongoing consultation, discussion and community planning activities/events. 

• Respond proactively to changes in the voluntary, statutory and wider sectors to ensure the charity’s sustainability while maintaining its identity and independence. 

Essential experience: 

• Senior leadership or management experience within a charity, voluntary, community or not-for-profit organisation. 

• Experience working with, reporting to, or supporting a Board of Trustees or equivalent governance body. 

• Proven experience of managing and supporting staff and volunteers. 

• Demonstrable experience of securing funding, including writing successful funding bids and managing funder relationships. 

• Experience of budget management and financial oversight, working closely with a Treasurer or finance lead. 

• Experience of overseeing projects or programmes, including monitoring, evaluation and reporting. 

• Experience of managing buildings, facilities or community assets (or the ability to develop this quickly). 

Desirable experience: 

• Experience leading a community centre or multi-use community facility. 

• Experience of partnership working with local authorities, statutory bodies and community organisations. 

• Experience of organisational development. 

• Knowledge of Mortlake community and/ or the voluntary sector within the London Borough of Richmond upon Thames. 

Mortlake Community Association is committed to building a diverse and inclusive organisation that reflects the community we serve. We welcome applications from people of all backgrounds and encourage applications from individuals who are underrepresented in the voluntary and community sector. 

Deadline: Tuesday 31 March 2026 

Interviews: 10 and/or 13 April 2026 (in person at Mortlake) 

This role sits at the heart of Operation Smile UK’s five-year strategy to deliver transformational growth across all income streams. As Senior Lead - Acquisition and Digital Fundraising, you will be instrumental in delivering on three of our four core strategic priorities:

1. Build Regular Giving – laying the foundation for higher long-term value and stronger ROI across acquisition channels.
2. Drive All Donors to Legacy – recruiting quality donors who have the potential value to feed into legacy and long-term giving goals.
3. Maximise Growth Through Digital Fundraising Integration – leading the expansion and optimisation of digital acquisition within a cohesive fundraising strategy

The Senior Lead - Acquisition & Digital Fundraising role is responsible for delivering Operation Smile UK’s strategic individual giving acquisition programme. This role is key to driving income growth and expanding our supporter base across multiple channels, including digital, DRTV, dialogue fundraising and print.

You will lead the strategy, planning, delivery and evaluation of acquisition campaigns, including the onboarding process, with full accountability for managing significant budgets, agency partnerships and performance metrics. This is a senior, hands-on role suited to an experienced acquisition fundraiser with strong commercial acumen and a data-driven mindset.

Key Responsibilities

Strategic Campaign Leadership

• Develop and implement the multi-channel acquisition strategy, aligned with income targets and supporter growth objectives.
• Lead on the planning and delivery of campaigns across direct dialogue, digital, DRTV, and print channels.
• Lead on the planning and delivery of the onboarding process for all new recruits.
• Monitor and report on campaign performance, providing insight-driven recommendations to optimise results.
• Drive testing and innovation to expand existing channels and introduce new ones within acceptable risk and return parameters.

Budget Ownership & Performance Monitoring

• Take full responsibility for acquisition budget management, income forecasting and cost control.
• Set, monitor, and evaluate key performance indicators (KPIs), reporting against ROI, CPA, and long-term value across all acquisition channels.
• Collaborate with the Senior Database Manager and the Director of Data and Technology to develop and maintain performance dashboards (e.g., Power BI) and support strategic data analysis, including both short-term and long-term channel performance evaluation.

Agency & Partner Management

• Manage day-to-day relationships with external fundraising and creative partners.
• Lead briefings, content sourcing, agent training, stakeholder approvals, and quality assurance processes.
• Negotiate contracts and hold suppliers accountable for delivery and performance.

Cross-Team and Market Integration

• Represent the acquisition programme in cross-functional planning meetings and contribute to a unified team culture focused on strategic delivery.
• Deliver and optimise the onboarding and conversion programme for new donors.
• Develop CRO strategies and implement with support from the Communications team, whilst supporting the enhancement of web development
• Ensure consistent campaign integration across touchpoints and maximise thematic/creative cohesion, working in collaboration with the Senior Communications Manager to lead and develop the creative and content strategy for acquisition.
• Act as a key liaison with colleagues across Operation Smile global markets, sharing insights and exploring opportunities to align strategy, co-develop creative, or pilot cross-market initiatives.

Compliance, Risk & Best Practice

• Ensure all campaigns meet legal, ethical and data protection requirements (e.g., GDPR, Fundraising Regulator).
• Act as a key contributor to organisational risk assessments relating to income performance and supplier performance.
• Keep up to date with sector trends, innovations and benchmarks to maintain best practice.

Person Specification

Essential Experience

• Extensive experience (ideally 5+ years) in Individual Giving or fundraising acquisition roles.
• Proven success delivering multi-channel acquisition campaigns with strong ROI.
• Experience managing external agencies and suppliers to high-performance standards.
• Strong background in digital fundraising and paid media.
• Demonstrated experience managing and reporting on substantial acquisition budgets.

Skills & Attributes

• Strategic thinker with excellent campaign planning and execution skills.
• Highly numerate and confident using data for decision-making and optimisation.
• Strong project and stakeholder management abilities.
• Proactive, self-starting approach with high levels of ownership and accountability.
• Excellent communication and interpersonal skills, able to represent the organisation externally.

Desirable

• Understanding of retention and supporter journey optimisation.
• Familiarity with CRM and data system Donorfy.
• Experience with Power BI or other reporting tools.

First-round interviews are set for the week of 23rd March 2026. We strongly encourage early applications.

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

Job title: Administrator for MindCHWF TTAD and ACH Outreach Services

Service: Talking Therapies for Anxiety and Depression (formerly IAPT)

Responsible to: Clinical Services Manager - Talking Therapies for Anxiety and Depression

Salary: Starting salary is SC4 SP19 £27,509.64

Hours: 37.5 hours

Contract type: Fixed Term. Please be advised that this job will be reduced to 22.5 hours from July 2026 as the ACH Outreach Service Ends

Location: The Hub, 15 A Homerton Row/ Hybrid

About Mind in the City, Hackney and Waltham Forest:

We are a multi-disciplinary provider of specialist mental health services and a part of the Mind Federation.

We promote both recovery from ill health for people with recurrent and enduring mental health difficulties and early intervention for those at risk of developing mental health issues, or who struggle with common mental health conditions.

We currently support around 5,000 people a year through a variety of services focusing on psychological, social, economic and workplace wellbeing, and support minoritised communities.

Our values are:

Connected: Creating a compassionate and supportive community.

Fair:We strive for equity- no-one's needs should go unmet.

Brave: We walk with people, offering help by doing what works - proven or new.

Working with Mind CHWF means you’ll be part of a dedicated, passionate, and professional workforce who cares about the work they do and make a real difference to the lives of the people in the City of London, Hackney and Waltham Forest.

We are committed to actively becoming anti-racist in everything we do. This is a critical priority for Mind CHWF. We embrace diversity and understand that being an inclusive organisation that recognises different perspectives, will enable us to provide excellent services.

We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

Those with lived experience of Mental Health are encouraged to apply.

DBS clearance at Enhanced (without Barring) is required for this role.

About the Psychological Therapies & Wellbeing Services Department

Mind CHWF’s Psychological Therapies &Wellbeing department has been BACP accredited since 2016 and we specialise in:

·trauma-informed and compassion-focused practice 

·lived experience leadership and representation 

·‘third wave’ cognitive behavioural/evidence-based therapies (group and one to one models based on Acceptance and Commitment Therapy, mindfulness-based therapies, Compassion-focused therapy, and Dialectical Behaviour Therapy)

·a Practitioner Training Programme for our evidence-based model, ‘Radical Self-Care (RadSec)’, currently undergoing accreditation with BAMBA (British Association for Mindfulness Based Approaches)

·clinical research with our academic and NHS partners (City, University of London and NELFT)

·psychological therapies for:

ocommon mental health problems such as anxiety and depression via our Talking Therapies Service for Anxiety and Depression (formerly IAPT - Improving Access to Psychological Therapies). Our Step 2 provision uses ‘third wave’ group modalities, particularly Acceptance and Commitment Therapy (ACT). Our Step 3 focuses on Person-Centred Existential Counselling for Depression (PCE-CfD).

oAfrican Caribbean heritage communities (in partnership with our IRIE Mind project), 

oLGBTQ+ communities (in partnership with our Rainbow Mind project)

ocomplex developmental trauma and enduring mental health conditions (City and Hackney Wellbeing Network)

opeople who have lost someone to suicide (Grief in Pieces project)

oalcohol and substance misuse (City and Hackney Recovery Service)

All staff, trainees and volunteers have opportunities to participate in a wide range of in-house and external trainings through our networks.  Practitioners in specialist services are offered relevant evidence-based training (IAPT Step 2 practitioners receive training in group protocol using Acceptance and Commitment Therapy, and our Recovery Service workers receive intensive training and supervision in our group models: Radical Self Care, Acceptance and Commitment Therapy and Managing Anger & Difficult Emotions). 

At Mind CHWF, we offer significant personal and professional development opportunities, encourage innovation and initiative from our committed and talented practitioners, and offer skill-building and experience of working across multiple projects and modalities in an award-winning mental health organisation.

Purpose of the post: 

The Administrator will play a key role in supporting the delivery of Mind in the City, Hackney and Waltham Forest’s Talking Therapies for Anxiety and Depression service, alongside the African Caribbean Heritage (ACH) Outreach Project.

Working within a multidisciplinary team, the post holder will provide high-quality administrative and operational support to ensure the smooth running of the service. This will include supporting referrals, screening processes, appointment coordination, record keeping and data monitoring within the Talking Therapies system.

The role will also provide administrative support to the ACH Outreach Project, helping coordinate community engagement activities designed to improve access to mental health services for African Caribbean Heritage and wider Global Majority communities.

The Administrator will contribute to creating a welcoming and efficient service for clients, practitioners and partner organisations, ensuring accurate record keeping, effective communication and compliance with organisational and service requirements.

Mind CHWF has a long-standing commitment to improving equitable access to mental health services, and the Administrator will play an important role in supporting initiatives that reach communities who may not currently access psychological therapies.

We're looking for a Data & Systems Lead who will work on our systems and evaluation to support Khulisa to grow its impact and reach through efficient ways of working and clear narration of its impact.

About Khulisa

Khulisa, meaning 'nurture' in the Zulu language of South Africa, is an award-winning charity dedicated to providing therapeutic support to young people. We focus on reaching those who are most at risk – young people from deprived communities who are often marginalized, vulnerable to exclusion, and at heightened risk of becoming involved in crime

Our approach centres on safe, exploratory methods that aim to understand behaviour and experiences often rooted in trauma, abuse, and neglect. We deliver intensive therapeutic programs within educational and community settings, empowering young people to confront the underlying causes of their emotional distress and work toward healing. To create lasting, sustainable change, we work to establish trauma-informed environments around young people by equipping parents, caregivers, educators, and other professionals with the tools they need to offer effective, supportive care. Currently, our services are active in London and Manchester.

About the role

Khulisa has invested heavily in the development of its monitoring and evaluation framework, alongside augmenting its evaluation capacity and capability through innovation. This role brings together the synergies between systems and evaluation developments to support the organisation to grow both its impact and its reach through efficient ways of working and clear narration of its impact. This role will involve:

• Managing the day-to-day maintenance and smooth running of Khulisa’s main CRM and reporting systems, including – but not limited to – Salesforce, PowerBI, FormAssembly and Wonde.
• Leading the change management of system development work, supporting colleagues to engage with systems changes and achieve greater results for the young people we serve.
• Ensuring the day-to-day operating of Khulisa’s data recording, processing and reporting processes.
• Continually refining and improving Khulisa’s internal MEL capacity including our evaluation systems; organisational and programme Theories of Change; evaluation indicators; data collection tools and define system improvements.
• Supporting the scoping and design of new programmes by providing data from past programmes, insights from beneficiaries and service-users, research into best practice and offer ongoing guidance on establishing best practice MEL systems and processes.

For a full list of duties and responsibilities, please see the attached job description when you click the apply button.

This is a hybrid role, with the post holder required to work mostly from home but with access to desk space in our London office. Travel to various locations in London and the North-West of England may also be necessary to fulfil the requirements of the role.

What we're looking for

Abilities/Experiences

• Mixed methods research skills with experience in taking overall end-to-end accountability for large-scale research and evaluation projects (from identifying objectives and developing the most appropriate approaches to the delivery of learning activities, through to complex analysis and production of robust, engaging research outputs, generation and sharing of recommendations); 
• Experience in communicating research effectively and for action with a wide range of audiences (policymakers, leaders in other charities, funders & cross-function internal teams); 
• Experience in developing and using Theories of Change; 
• Experience working on design/innovation projects; 
• Experience conducting research & evaluation with disadvantaged groups; 
• Experience in working towards or leading organisational change; 
• Experience in creative methods of communication and dissemination (e.g. data visualisation, infographics, video/other digital methods etc); 
• Experience facilitating internal analysis workshops to develop shared recommendations; 
• Experience of working with a wide range of CRM and evaluation software including Excel, Salesforce, PowerBI and others.

Knowledge/Skills

• Excellent quantitative and qualitative research skills;
• Excellent analysis, interpretation and storytelling skills; 
• Skilled in using insight, evidence and impact evaluation data to influence internal and external audiences; 
• Creative thinker with the ability to identify new approaches to deliver our learning needs; 
• Solutions focused and able to respond effectively to challenges and changes that emerge in research/evaluation projects and in the wider organisation; 
• Strong project management skills (from project initiation, project delivery, updating colleagues, driving a process, completing and learning).

Diversity, Equity and Inclusion: We are actively looking to recruit a diversity of talent. We embrace, respect and value the difference in our employees and believe that we and our work is better for it. We are committed to creating and maintaining an inclusive environment that consists of fairness, dignity, and caring for everyone, and one that enables every employee to flourish and realise their potential.

Kensington and Chelsea Scoial Council (KCSC) are seeking an organised and flexible Administrator to join their team.Working from home and from a base in Kensington and Chelsea, this is a part time hybrid role.

About KCSC

KCSC is the recognised voluntary sector ‘infrastructure’ organisation, also known as a Council for the Voluntary Sector (CVS), for the borough. Our members are voluntary and community groups and organisations serving residents of the borough. At KCSC we support organisations like these through the provision of news, training, advice and information. We also facilitate the voice of the local voluntary and community sector (VCS) and represent the sector at a strategic level.

Main purpose of the role 

• To provide administrative support in the running of KCSC’s office and activities.
• To maintain accurate attendance records on the database and update and maintain membership details.
• To provide administrative support to social prescribing programme My Care My Way using Charity Log.
• Respond to general enquiries from service users and the general public as required.

Events/Training

• Lead on supporting the delivery of KCSC events, training workshops and KCSC’s Annual General Meeting.  Take meeting actions and sending out pre-event and post-event communications.
• Use the CiviCRM database, website and other media to promote and publicise KCSC's external events to encourage maximum take up.
• Produce feedback forms, collate data and support the team with monitoring and reporting.

Communications 

• Ensure that the processes for managing communications and events work smoothly.
• Work with the Data and Comms Officer (DCO) to keep the website and database up to date including the routine administration of the database and website.
• Support the work of the DCO in communication with stakeholders.

Co-ordinate the WARM Network (Apr – Sept 2026)

• Coordinate and facilitate the Wellbeing and Resilience Mentor (WaRM) Network, which supports local voluntary sector staff and volunteers to deliver high-quality money guidance and referrals for residents experiencing financial hardship.
• Liaise with key national partners, including the Money and Pensions Service (MaPs) and Feeding Britain, and act as a central point of contact for Kensington and Chelsea’s voluntary and community sector (VCS) around financial wellbeing resources.
• Promote access to training, funding and networking opportunities that support organisations working with people at the sharpest end of the cost-of-living crisis.

Support for Health & Wellbeing Programme – My Care My Way

• Manage the NHS Self-Care email inboxes.
• Process all referrals to the Self-Care Programmes via Charity Log in a timely and accurate manner and ensure all appropriate information is received. Liaise with referrers and providers if information is insufficient.
• Act as the key point of contact for referrers and the contracted providers with regards to referrals.
• Provide Charity Log training and support to providers and partners.
• Use data collected on Charity Log to make recommendations on service-delivery changes and payments adjustments and carry out changes once approved.
• Support Project Officers with monthly monitoring when required.

General 

• Promote the role of KCSC and support its overall aims and activities.
• Utilise KCSC’s website and social media as a tool for communication with stakeholders as required.
• At all times, work within KCSC’s policies and procedures.
• Receive regular supervision from the line manager for the role and attend training courses as required.
• Work outside of normal office hours on occasional evening or weekends as required.
• Undertake any other duties as requested by the line manager for the role that are commensurate to the post.

To Apply

Please send your CV, a completed application form and our monitoring and diversity by 11.59pm on Wednesday 18 March.

Interviews will take place on Tuesday 24 March 2026.