Monitoring jobs

At PHG, we’ve spent nearly 30 years turning complex science into practical health policy. We are now looking for a versatile Administration and Communications Officer to join our team. 

As Administration and Communications Officer you can expect to spend half your time supporting our external-facing communications activities, including, designing digital and print content and keeping our website up to date. From monitoring analytics to maintaining our house style, you’ll help ensure our policy perspectives reach the right people. The other half of your time will be spent ensuring our office and HR functions run smoothly. This includes essential HR admin (payroll, recruitment, and contracts), coordinating meetings and events, and managing our office facilities.   However, no two weeks are likely to be the same.

Who You Are

You’re someone who loves variety and doesn't mind switching gears from designing a newsletter to booking an external meeting in the same afternoon.

Our Ideal Candidate

• You have an eye for detail and enjoy using different software (e.g. Adobe Indesign, Canva) to create impactful content

• You’re proficient in Google/Microsoft and either know your way around CMS/CRM platforms or are excited to learn.

• You can juggle competing priorities without dropping standards or missing deadlines.

• You’re a team player who is self-motivated, professional, and ready to take the initiative.

This is a chance to work at the intersection of science and policy in a flexible, supportive environment. 

The PHG Foundation is a linked exempt charity of the University of Cambridge.

About Barnabas Aid

Barnabas International is a large family of Christian ministries and charities focused on giving practical support to suffering, abandoned and persecuted Christians around the world. The ministry was founded in 1993, and since then, it has funded projects in more than 100 countries, providing hope and help to millions of our brothers and sisters in Christ. Some of our key projects include supplying food aid, medical supplies, educational and vocational training, Bibles, micro-enterprise, disaster relief, help for victims of violence, and support for pastors and church leaders. Barnabas Aid also provides advocacy for religious freedom, especially for persecuted and suffering Christians.

Barnabas is a Christian ministry and a charity. Employees are expected to subscribe to the Vision, Mission, Value and Statement of Faith, and their work may be viewed as being vocational.

There is an occupational requirement for applicants to be practising Christians, who are engaged in their local church, in order to be able to carry out our roles.

Overview

The role will provide high-quality administrative, systems, and research support to the Quality Team, enabling consistent quality assurance across the grant-making cycle. The postholder will administer and improve the team’s Salesforce processes and data standards, coordinate key workflows and information management, support the Director of Quality, Quality Assurance Specialist and Impact (MEAL) Coordinator with scheduling and documentation, and deliver defined research tasks and short projects (e.g., into quality assurance approaches, MEAL frameworks, tools and best practice) to strengthen the team’s work.

Key internal relationships: Director of Quality; Quality Assurance Specialist; Impact (MEAL) Specialist; Regional Directors, Programme Managers and Project Officers; ICPO; Finance; Data/Systems owners.
 

Key Responsibilities

Salesforce administration and systems support

• Administer the Quality/Projects components of Salesforce (and associated tools), including user support, data standards, fields/picklists, basic configuration tasks within delegated permissions, and documentation of processes.
• Maintain data quality rules and routines (validation, required fields, definitions, and guidance) and run regular data quality checks, working with colleagues to resolve issues.
• Produce and maintain reports/dashboards for the Quality Team (e.g., pipeline status, stage-gate progress, approvals, conditions, timeliness, data completeness, and quality metrics).
• Log, triage, and coordinate Salesforce improvement requests, liaising with system owners/IT and supporting user testing and roll-out of updates.
• Create and maintain user guidance (how-to notes, short training materials) to support consistent use of Salesforce and associated quality workflows

Administrative support to the Quality Director and team coordination

• Support the Quality Assurance and Impact (MEAL) Specialists with planning timetables, collating papers, maintaining decision/action logs, and following up actions with stakeholders.
• Prepare and format documents to agreed standards (templates, document control, version control) and maintain an audit-ready filing system in SharePoint (or equivalent).

·Coordinate team processes, including shared calendars, team meetings, process documentation, and communications that help the Quality Team operate consistently.

Research and special projects (Quality assurance, MEAL and learning)

• Undertake defined research tasks to support the Quality Team’s priorities (e.g., QA approaches in grant-making, MEAL frameworks and tools, file review methodologies, sampling approaches, learning loops, and good practice in documentation and audit trails).
• Produce short research summaries/briefings with practical recommendations for the Director of Quality and Specialists, including options, pros/cons, and implications for Barnabas processes.
• Support discreet improvement projects (e.g., updating templates/checklists, improving guidance, piloting a new dashboard or QA tool) and track actions to implementation.

·Maintain a small library of standards, templates, guidance, and reference materials (including MEAL and QA resources) for the team.

Pre-Committee Proposal Scrutiny

·Formal review of all project proposals before submission to the projects subcommittee to improve quality by ensuring:

oProposals are internally consistent;

oProposed solutions credibly meet the identified needs;

oThe response is proportionate and broadly consistent with other Barnabas Aid projects of a similar nature;

oBeneficiary selection is conducted appropriately and can be justified;

oThe proposal is strategically aligned, represents good value-for-money and meets all of Barnabas Aid’s project policies;

oRelevant harms have been considered and mitigated;

oA proportionate M&E approach is in place;

oPrudent but pragmatic financial arrangements (e.g. split into tranches, use of intermediaries) are adopted and justified.

·In conjunction with regional teams, undertake light editing of proposals to improve clarity and correct inconsistencies and typographical errors.

·Document checks to ensure all due diligence activities have been conducted before proposal is put to the subcommittee.

Post-Committee Follow-up

·Track actions provided by committee to ensure projects fully implement committee decisions (e.g. splitting into tranches, reporting requirements, risk management, etc)

·Draft, for regional team’s approval, project approval/project rejection letters to partners, including all relevant provisions for management of the grants.

Compliance, confidentiality, and continuous improvement

• Handle sensitive information responsibly, ensuring appropriate confidentiality, data protection, and information security practices are applied.

·Support the Quality Team to evidence required checks and maintain consistent records across systems and files, raising risks or gaps as appropriate.

Other duties

The above is not an exhaustive list of duties. From time to time, the employee may be asked or required to carry out other additional tasks, or duties, over and above their usual day to day activities. Employees are expected to work collaboratively across the regional team, including providing flexible support and surge cover as needed.
 

Person Requirement

Essential

·Bible-believing follower of Jesus: Demonstrates a personal commitment to discipleship and growing in faith. In good standing with their Church, actively

participating in its life and community. Committed to affirming and signing Barnabas Aid’s Statement of Faith.

·Educated to degree-level or equivalent, with strong administrative and systems experience.

·Evidence of continuous professional development relevant to administration, data/systems, quality, research, MEAL, or project/grants work

·Experience in a busy administrative role, supporting multiple stakeholders, scheduling meetings, and coordinating actions to deadlines.

·Experience administering or providing ‘super-user’ support for a CRM/database (preferably Salesforce), including maintaining data standards and producing reports/dashboards.

·Experience with document control and shared filing systems (e.g SharePoint), including version control and maintaining audit-ready records.

·Experience undertaking structured research tasks and producing clear summaries/recommendations for non-specialist audiences.

·Highly organised with strong attention to detail; able to manage multiple deadlines and stakeholders.

·Strong systems aptitude: able to document processes, apply data standards, run checks, and support colleagues to use systems consistently.

·Ability to produce clear reports/briefings and summarise research into practical recommendations.

·Confident with Microsoft 365 (Outlook, Word, Excel, Teams, SharePoint) and comfortable learning new systems.

·Discretion and good judgement when handling confidential/sensitive information.

Desirable

·Experience working in the charity, international development, or faith-based sector.

·Salesforce administration training/qualification (or equivalent CRM certification).

·Training in research methods, MEAL, data analysis, or quality/process improvement

·Experience in grants administration, governance support, programme/project support, or compliance-focused roles.

·Experience supporting QA, audit, MEAL, or learning processes (e.g., file reviews, indicator tracking, learning events).

·Ability to build and maintain Salesforce reports/dashboards and/or familiarity with basic Salesforce admin concepts (profiles/permissions within delegated scope).

·Familiarity with MEAL concepts (monitoring, evaluation, accountability and learning) and how they support quality and learning in programmes.

·Understanding of grants governance, restricted funds, and/or donor intent in a charity setting.

·Experience working in a distributed/remote team environment.

Personal Qualities

·Service-minded and collaborative; enjoys enabling others to do their work effectively.

·Proactive and solutions-focused; comfortable addressing issues, prompting actions and following up with colleagues.

·Curious and methodical; able to work independently on research tasks and present findings clearly.
 

How to Apply

Please apply by submitting your CV and a cover letter demonstrating how your skills and experience make you a good fit for this role and for the mission of Barnabas Aid.

The Befriending Coordinator is responsible for delivering a structured, outcome-focused befriending service for older residents experiencing loneliness, social isolation, poor wellbeing, and complex life circumstances. Using a strengths-based and person-centred approach, the coordinator will manage a caseload of residents, coordinate support interventions, develop partnership pathways, and ensure residents are connected to appropriate community and wellbeing services. The role combines direct client support, partnership working, volunteer coordination, safeguarding oversight, monitoring, and outcome measurement to improve independence, confidence, wellbeing, and community engagement for Westminster residents.

If you would like to apply for this vacancy, please email your CV with a supporting letter (showing how you meet the personal specification).

Closing date: 22nd June 2026 at noon. Applications will be reviewed on a rolling basis, and interviews may be conducted before the closing date. We reserve the right to close the vacancy early should a suitable candidate be appointed.

Primary Responsibilities

Salesforce Platform Management

· Day to day management of the Back Up Trust Salesforce system

· Implement and enforce data quality standards within Salesforce, including regular data cleansing, deduplication, and validation procedures to ensure the accuracy of information

· Create and manage flows and approval processes within Salesforce to automate business processes and increase operational efficiency

· Ensure security and compliance by continuously monitoring and managing user profiles, roles, and permissions

· Maintain comprehensive documentation of Salesforce configurations, data models, and integration processes.

· Work with various Salesforce applications (for example FormAssembly) to enhance Salesforce capabilities

· Stay updated on industry best practices and emerging Salesforce technologies, making recommendations for their adoption when appropriate

User Training, Support & Adoption

· Create and maintain user guides, training materials, process documentation, and knowledge resources

· Lead onboarding and refresher training sessions for new and existing staff

· Provide ongoing user support and troubleshooting to promote confidence and effective system use

· Identify gaps in user knowledge and recommend targeted training or process improvements

· Promote best practice use of Salesforce and associated systems across the organisation

· Gather feedback from users to improve system usability, processes, and adoption

· Champion a positive data culture and encourage consistent, accurate use of Salesforce across teams

· Develop a Salesforce adoption strategy to maximise organisational value from the platform

· Monitor system adoption and engagement, identifying opportunities to improve usage and staff capability

Reporting

· Develop dashboards and reporting frameworks that support operational performance monitoring and strategic decision-making

· Work with teams to define KPIs and reporting requirements across fundraising, services, finance, and engagement activities

· Support the development of a data-driven culture across the organisation

Governance & Data Stewardship

· Develop and maintain Salesforce governance processes, including change request management, release procedures, and prioritisation frameworks

· Support organisational compliance with GDPR and data protection requirements in collaboration with the Data Protection Officer

· Monitor and improve data governance practices, ensuring consistency of data standards across teams

Supplier & Project Management

· Coordinate system enhancements, testing, and deployments with Back-Up’s third-party Salesforce partner

· Support project delivery for future Salesforce developments and integrations

Data Protection Officer (DPO) Responsibilities

In addition to Salesforce and systems responsibilities, the postholder will act as Back Up's designated Data Protection Officer (DPO), providing leadership and oversight of data protection compliance across the organisation.

• Lead on compliance with UK GDPR and other relevant data protection legislation.
• Advise staff and leadership on data protection obligations, risks and best practice.
• Monitor compliance with organisational data protection policies, procedures and controls.
• Maintain and review the organisation's Data Protection Policy, guidelines and Privacy Statement.
• Promote a culture of data protection, data quality and responsible data management.
• Review and advise on Data Protection Impact Assessments (DPIAs) to ensure privacy risks are appropriately identified and managed.
• Act as the primary contact for the Information Commissioner's Office (ICO) and for data subjects on matters relating to data protection.
• Maintain and oversee the data breach register, ensuring incidents are managed and reported appropriately.
• Coordinate and oversee Subject Access Requests (SARs) and other data rights requests.
• Deliver training and awareness activities to support staff understanding of data protection responsibilities.
• Maintain up-to-date knowledge of data protection legislation and communicate relevant changes to the organisation.

Additional Responsibilities

In addition to Salesforce platform management, the postholder will play a key role in supporting the organisation's wider data, systems and digital transformation agenda. Responsibilities may include:

· Support the development and implementation of Back Up's wider systems and technology strategy, ensuring Salesforce integrates effectively with the broader technology landscape.

· Act as a subject matter expert on organisational data and systems architecture, helping to identify opportunities for system improvement, integration and automation.

· Support the evaluation, implementation and ongoing management of business applications beyond Salesforce, ensuring systems remain fit for purpose and aligned with organisational needs.

· Contribute to digital transformation projects, working with colleagues and external partners to improve processes, efficiency and user experience across the organisation.

· Monitor emerging technologies, including artificial intelligence (AI), and make recommendations on their appropriate and responsible adoption to support organisational objectives.

· Provide support and guidance on IT-related matters, liaising with external suppliers and managed service providers where appropriate.

PERSON SPECIFICATION

Experience

Essential

· Experience of managing the day-to-day operations of a Salesforce system; including expertise in change control and user support

· Experience of working on the continuous development of a Salesforce system

· Experience managing CRM-related projects or workstreams

· Experience of developing training and delivering workshops and one-to-one sessions with staff at all levels

· Experience of implementing, managing, monitoring and reporting on end-to-end security of Salesforce and integrated software applications

· Experience of developing effective working relationship with external development partners

· Experience of Salesforce within a non-profit context with Salesforce Nonprofit Success Pack (NPSP) or Non-profit Cloud structure, objects and functionality

· Experience with third-party form-builders such as Form Assembly

· Ability to manage testing, documentation and change processes in a structured and consistent manner

Desirable

· Experience of a large-scale Salesforce implementation project in the Not for Profit sector

· Experience of working with email marketing platforms

Knowledge and skills

Essential

· Relevant Salesforce Administrator certification

· Project management experience, with demonstrable ability to deliver projects to time and budget

· Strong analytical skills and ability to design systems and processes to facilitate data analysis

· Knowledge and experience of UK data security law and principles

· Ability to communicate technical language to non-technical audiences, visually and verbally

· Able to demonstrate good judgment and use initiative, with high attention to detail to produce accurate work of a high quality

· Be an enthusiastic, approachable and confident team player, with a willingness to learn

Desirable

· Project management qualification

We’re looking for a highly organised and proactive Programme Coordinator to lead the day-to-day delivery of our GCSE resits support programme across a portfolio of partner colleges in Birmingham.

This is a hands-on, delivery-focused role where you’ll act as the main point of contact for students, tutors and college staff, helping to ensure programmes run smoothly, students stay engaged, and delivery meets a high standard.

What you’ll be doing

• Coordinating the delivery of programmes across partner colleges
• Building strong relationships with college staff, tutors and students
• Monitoring student enrolment, attendance and engagement
• Supporting tutors to deliver high-quality sessions
• Overseeing logistics such as timetabling, reporting and day-to-day problem solving
• Maintaining a regular on-site presence in colleges and ensuring effective communication with stakeholders
• Contributing to continuous improvement and helping to drive strong outcomes for learners

About you

We’re looking for someone who is:

• Highly organised, responsive and able to manage multiple priorities
• A confident communicator who can build strong relationships with a range of stakeholders
• Comfortable working independently and taking ownership of delivery
• Calm and solutions-focused when challenges arise
• Motivated by improving outcomes for young people
• Detail-oriented, with strong administrative and IT skills

Experience in programme coordination, education, youth support or partnership working would be valuable. An understanding of the further education or charity sector would be helpful, but is not essential.

Role details

• Location: Birmingham / hybrid remote, with regular travel to partner colleges (minimum three days on site per week)
• Hours: Full-time, with flexibility available
• Salary: £28,000
• Contract: Permanent

This role would suit someone who enjoys combining relationship management, coordination and operational delivery in a role with clear social impact.

We’re looking for a highly organised and proactive Programme Coordinator to lead the day-to-day delivery of our GCSE resits support programme across a portfolio of partner colleges in Cardiff and the Vale of Glamorgan.

This is a hands-on, delivery-focused role where you’ll act as the main point of contact for students, tutors and college staff, helping to ensure programmes run smoothly, students stay engaged, and delivery meets a high standard.

What you’ll be doing

• Coordinating the delivery of programmes across partner colleges
• Building strong relationships with college staff, tutors and students
• Monitoring student enrolment, attendance and engagement
• Supporting tutors to deliver high-quality sessions
• Overseeing logistics such as timetabling, reporting and day-to-day problem solving
• Maintaining a regular on-site presence in colleges and ensuring effective communication with stakeholders
• Contributing to continuous improvement and helping to drive strong outcomes for learners

About you

We’re looking for someone who is:

• Highly organised, responsive and able to manage multiple priorities
• A confident communicator who can build strong relationships with a range of stakeholders
• Comfortable working independently and taking ownership of delivery
• Calm and solutions-focused when challenges arise
• Motivated by improving outcomes for young people
• Detail-oriented, with strong administrative and IT skills

Experience in programme coordination, education, youth support or partnership working would be valuable. An understanding of the further education or charity sector would be helpful, but is not essential.

Role details

• Location: Cardiff/ hybrid remote, with regular travel to partner colleges (minimum three days on site per week)
• Hours: Full-time, with flexibility available
• Salary: £28,000
• Contract: Permanent

This role would suit someone who enjoys combining relationship management, coordination and operational delivery in a role with clear social impact.

Cure Parkinson’s is looking for two Research Grants Officers to join its Research Team. One Grants Officer will work on pre-award grants and one Grants Officer will work on post-award grants, with some collaborative working between the two roles. This is a fantastic opportunity to join a fast-paced team and help us as we expand our funding schemes and work to achieve our aim of funding research to slow, stop or even reverse Parkinson’s.

These roles are responsible for the administration of the grant management process including managing external reviews, communicating with funded researchers about project reports, contracting new research projects and responding to funding enquires, as well as the organisation of the Research Committee meetings and review papers. As our Research Grants Officer you will have excellent organisational skills including experience of office and team administration such as scheduling meetings and taking minutes. Working as an effective member of our Research Team you will be able to handle multiple tasks with precision simultaneously and be comfortable building relationships and providing support for researchers.

Purpose of the Role

The Head of Operations is the most senior staff member at PACE and the primary day-to-day operational lead for the organisation. The postholder will ensure that services for children and young people are delivered safely, consistently, and to a high standard across all three sites, and that the organisation's systems, finances, people, and compliance obligations are properly managed.

This is an operational leadership role with responsibility for translating the Board's strategic direction into effective day-to-day delivery. The postholder will work closely with the Board of Trustees, who retain strategic governance responsibility, and will be the principal point of accountability for performance across all services. The postholder will also act as Designated Safeguarding Lead for the organisation

Key Responsibilities

1. Operational Leadership and Service Delivery

• Take day-to-day operational responsibility for all PACE services across all three sites, ensuring consistent, high-quality, and safe delivery.

• Support and line manage Senior Centre Managers and Service Managers, providing clear direction, regular supervision, and accountability.

• Ensure all services meet regulatory requirements including EYFS, Ofsted standards, safeguarding and child protection legislation, and disability inclusion policy.

• Maintain and develop operational policies and procedures that reflect best practice in service delivery for children and young people, including those with additional needs.

• Identify and respond to operational risks across sites, escalating to the Board where appropriate.

2. Safeguarding

• Act as the organisation's Designated Safeguarding Lead (DSL), maintaining overall responsibility for safeguarding practice across all sites.

• Ensure centre managers and service leads fulfil their DSL responsibilities and that training, records, and incident reporting are consistent, up to date, and audit-ready.

• Lead the organisation's response to any safeguarding concern or Ofsted inspection, maintaining transparent and proactive communication with commissioners and the Board.

• Embed a culture of safeguarding awareness and accountability across the whole staff team.

3. Financial Management and Budget Oversight

• Work with the Finance team to manage the organisation's annual budget, ensuring income and expenditure are tracked accurately and reported monthly.

• Hold budget holder accountability across service and centre level, ensuring managers understand and operate within their agreed financial envelopes.

• Monitor income streams - including statutory contracts, parental fees, grants, and fundraised income - and alert the Board to variances or risks in a timely manner.

• Support income generation through effective contract delivery, occupancy management, and proactive relationship management with commissioners.

• Oversee the Fundraising Manager's workload and priorities, ensuring fundraising activity is aligned to operational need and deliverable commitments are accurate before submission.

4. Human Resources and Workforce Management

• Lead, support, and develop the staff team, fostering a culture of professionalism, consistency, and accountability.

• Work with the HR Consultant to ensure HR processes - including onboarding, probation, sickness management, performance management, and offboarding - are followed correctly and documented appropriately.

• Conduct regular line management meetings and appraisals with direct reports, setting clear expectations and addressing performance issues promptly and fairly.

• Manage staffing levels and deployment across sites to ensure services are appropriately resourced, proportionate to demand and income, and compliant with contractual ratios.

• Address workforce culture issues, reducing reliance on informal decision-making and ensuring accountability is embedded at all levels of the team.

5. Commissioner and Stakeholder Relationships

• Maintain and develop the organisation's relationships with Camden commissioners, the Play Providers Forum, Family Hubs, and other statutory and voluntary sector partners.

• Ensure proactive, transparent, and timely communication with Camden regarding service delivery, performance data, and any operational concerns.

• Represent PACE at external meetings, forums, and events as required.

• Support the development of community partnerships that extend the reach and impact of PACE's services.

6. Compliance, Governance and Risk

• Ensure organisational compliance with all relevant regulatory frameworks including Ofsted, EYFS, charity law, and employment legislation.

• Maintain and regularly review operational policies, risk registers, and compliance records, ensuring they are current and accessible across all sites.

• Provide the Board of Trustees with regular, concise, and accurate reports on operational performance, financial position, safeguarding, staffing, and risk.

• Support Board governance by preparing timely papers, flagging decisions required, and maintaining clear separation between operational management and trustee oversight.

7. Systems, Monitoring and Evaluation

• Embed consistent, documented operational systems across all sites, reducing reliance on individual knowledge and informal workarounds.

• Develop and maintain monitoring and evaluation frameworks to track service quality, outcomes for children and families, and contractual KPIs.

• Oversee the organisation's use of operational systems including safeguarding software, HR and payroll platforms, invoicing, and timekeeping tools.

Produce and sign off external impact reports for funders and commissioners

Essentials:

• Experience in an operational management role within a children's services, play, youth work, education, or social care setting

• At least 3 years in a management role with direct line management of multiple staff or teams

• Demonstrable knowledge and practical experience of safeguarding children, including DSL-level responsibility

• Experience managing multi-site or multi-service delivery

• Sound financial literacy: budget management, variance analysis, and income/expenditure monitoring

• Experience of working with Ofsted regulatory frameworks, including EYFS

• Strong people management skills: supervision, appraisal, performance management, and HR process compliance

• Experience working with, and reporting to, a Board of Trustees or equivalent governance body

• Excellent written and verbal communication skills

• Ability to manage competing priorities across multiple sites calmly and consistently

• Commitment to inclusive practice and experience working with children with disabilities and additional needs

• A suitable Level 3 or above qualification in Early Years, Childcare, or a relevant field (e.g. CACHE Level 3, BTEC Level 3 in Children's Play, Learning and Development, or equivalent EYFS-recognised qualification)

Desirable 

• Experience of income generation including commissioner relationships, grant management, and contract compliance

• Experience of charity or voluntary sector management

• Coaching or mentoring experience

• Knowledge of Camden's VCS and community infrastructure

Conditions of Employment

• This post is subject to an enhanced DBS check.

• The postholder will be required to work across all PACE sites in Camden. Flexible or hybrid working will be considered where operationally appropriate, but the role requires significant on-site presence.

• PACE is an equal opportunities employer and positively encourages applications from all sections of the community.

• PACE is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.

Insights Lead

We are seeking an experienced Insights Lead to help shape organisational learning, strengthen reporting systems, and support evidence-based decision making across a values-led charity.

Position: Insights Lead
Salary: £40,000 to £43,000 per annum
Location: Gloucestershire with hybrid working available
Hours: Full-time, 35 hours per week
Contract: Fixed-term, 2 years
Closing Date: 5 July 2026

About the Role

This is an exciting opportunity to join a forward-thinking charitable organisation committed to creating meaningful long-term impact through learning, collaboration and innovation.

The Insights Lead will play a central role in developing organisational learning, helping colleagues better understand the impact of programmes, partnerships and activities. This is not a traditional monitoring and evaluation role. Instead, it focuses on building insight, encouraging reflection and supporting informed decision making across the organisation.

Key responsibilities include:

• Developing reporting systems, learning processes and baseline measures
• Supporting colleagues to use data and insight confidently in day-to-day practice
• Leading learning reviews, research activities and strategic enquiries
• Managing and developing reporting through Salesforce and other systems
• Producing impact reports, dashboards and learning outputs
• Supporting ethical and proportionate approaches to data collection and analysis
• Working collaboratively across multiple teams to strengthen organisational understanding and learning

About You

To be successful, you will bring experience of working with data, reporting, evaluation, insight or organisational learning within the charity, education, public or community sectors.

You will have:

• Experience using CRM and reporting systems such as Salesforce
• Strong analytical and problem-solving skills
• Confidence working with both quantitative and qualitative information
• Experience producing reports and presenting information clearly for different audiences
• The ability to support and influence colleagues with varying levels of data confidence
• A collaborative and relationship-focused approach
• Understanding of GDPR, confidentiality and responsible data practices

You will be curious, reflective and motivated by helping organisations learn and improve.

About the Organisation

This educational charity is dedicated to creating opportunities for people to connect with the natural environment through learning, partnerships and responsible stewardship of land. The organisation values collaboration, innovation and continuous improvement, and offers a supportive and welcoming working environment.

Benefits include a generous pension contribution, enhanced annual leave entitlement, life assurance, employee assistance programme and ongoing professional development opportunities.

Other roles you may have experience of could include: Insight Manager, Research and Evaluation Manager, Impact and Learning Manager, Monitoring and Evaluation Lead, Data and Insights Manager, Research Officer, Impact Officer, Evaluation Manager, Learning and Development Manager, Performance and Insight Manager.

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

Applications will be reviewed on receipt and the organisation reserves the right to close the vacancy early should a suitable candidate be appointed.

Location: London
Contract: Permanent, Full-Time
 

Are you a proactive IT professional with a passion for infrastructure, systems, and delivering reliable technology services? The ITF is seeking a Technology Infrastructure Support specialist to join our Systems, Digital and Data Department, supporting the delivery and maintenance of core IT infrastructure across our global organisation.

This is an exciting opportunity to play a key role in ensuring our technology environment is secure, efficient, and fit for purpose, supporting colleagues across an international network.

About the Role

As the Technology Infrastructure Support Specialist, you will work as part of a collaborative global IT function, supporting the organisation’s infrastructure, systems, and core technology services.  This is a hands-on role requiring a broad technical skillset and the ability to work across infrastructure, security, cloud services, end user support and project delivery.

Working in a hybrid London-based role, you will be comfortable moving between infrastructure management, security initiatives, project delivery and operational support. You will act as a technical lead for infrastructure and security related activities, provide third line support for complex issues, and work closely with colleagues and suppliers to support the delivery of IT initiatives that enhance user experience and organisational effectiveness.

Key responsibilities include:

Infrastructure & Systems Support

• Support the maintenance, monitoring, and performance of IT infrastructure, systems, and networks.
• Assist in the delivery of infrastructure upgrades, improvements, and projects.
• Troubleshoot and resolve technical issues related to systems, hardware, and connectivity.

User & Technical Support

• Provide technical support to users where required, working closely with the wider IT team to ensure seamless service delivery.
• Support the setup, configuration, and maintenance of devices and systems.

Security & Compliance

• Support IT security protocols and ensure systems are maintained in line with organisational policies and best practice.
• Assist in identifying and escalating risks, vulnerabilities, and incidents.

Collaboration & Continuous Improvement

• Work collaboratively with global IT colleagues to maintain consistent standards and processes.
• Contribute to documentation, knowledge sharing, and continuous improvement of IT services.
• Support the implementation of new technologies and tools.

About You

As a global organisation, we are seeking someone with a strong all-round technical capability and a proactive approach to problem solving. You will be adaptable, willing to take ownership of issues, and confident working across multiple areas of technology. Most importantly, you will have a desire to continue developing your skills and experience while supporting colleagues across an international environment.

To be successful in this role, you will have:

Relevant IT experience:
Experience supporting IT infrastructure, systems, or technical environments, ideally within a multi-site organisation.

Technical knowledge:
Understanding of core IT infrastructure, including networks, systems, hardware, and cloud-based technologies.

Problem-solving skills:
Strong troubleshooting ability with a proactive and solutions-focused approach.

Communication skills:
Ability to communicate technical information clearly to both technical and non-technical users.

Security awareness:
Understanding of IT security principles and best practice.

Collaborative approach:
Ability to work effectively as part of a team and contribute to shared goals.

Why Join Us?

This is a great opportunity to develop your career within a global, values-driven organisation. You’ll work as part of a supportive and collaborative IT team, contributing to meaningful work that supports colleagues and operations worldwide.

1. Background

Osman Consulting Ltd supports the design, coordination, and implementation of humanitarian and development programmes across multiple regions, with a primary focus on Asia, the Middle East, Africa, Europe, and Latin America

The organisation delivers a diverse portfolio of interventions spanning emergency response, seasonal, education (including back-to-school initiatives), food security and livelihoods (including zero hunger programming), and other humanitarian priorities. Osman Consulting works through a partnership-based approach, collaborating closely with local implementing partners to ensure contextually appropriate, responsive, and sustainable programme delivery.

2. Purpose of the Role

The Senior Programmes Officer (Maternity Cover) is responsible for supporting the effective coordination, delivery, and development of a multi-country humanitarian programme portfolio. The role ensures continuity of programme implementation during the maternity cover period by maintaining strong partner relationships, overseeing programme progress, and supporting high-quality proposal development and reporting.

The post holder will act as a key focal point for communication with implementing partners and internal teams, ensuring that programme activities remain on track, compliant, and responsive to evolving needs. The role also contributes to organisational growth through proposal development, donor engagement, and strengthening partnerships.

3.Terms of Reference

• Duty Station: Solihull, B90 4BG, United Kingdom (Hybrid)
• Reporting to: Programmes Manager
• Line Management: Provides technical guidance and oversight to field partners and may support the supervision of interns
• Contract Type: Fixed-term maternity cover contract (12 months), subject to organisational requirements
• Full time/Part time: Full Time
• Travel: International travel may be required depending on programme and organisational needs.

4. Scope of Work and Key Responsibilities

Programme Coordination and Partner Management

• Maintain regular communication with implementing partners across multiple countries
• Coordinate programme activities to ensure timely and effective delivery
• Support negotiation and alignment with field teams and partners on implementation priorities
• Build and maintain strong working relationships with partners and stakeholders

Proposal Development, Business Development and Donor Engagement

• Lead the development of project proposals, concept notes, and budgets
• Contribute to business development efforts, including drafting marketing materials and supporting donor engagement
• Develop marketing and programme-related materials to support fundraising and visibility
• Build and maintain relationships with donors and external stakeholders

Programme Monitoring, Reporting and Compliance

• Review narrative and financial reports from partners for quality and accuracy
• Track programme deliverables, milestones, and deadlines across projects
• Maintain programme trackers, dashboards, and internal monitoring tools
• Liaise with Monitoring and Evaluation (M&E) teams to support programme tracking and learning
• Ensure documentation and data are organised, accurate, and up to date

Financial Coordination

• Coordinate closely with the finance team on budgets, forecasts, and expenditure tracking
• Review partner budgets and support financial planning processes
• Ensure alignment between programme delivery and financial requirements

Design, Communications and Knowledge Products

• Develop visual and written materials including presentations, one-pagers, capability statements, and reports
• Support media and communications outputs using design tools such as Canva and Adobe Creative Suite
• Contribute to internal and external communications materials to enhance programme visibility
• Support media-related activities, including content development and basic media training where required

Capacity Building and Team Support

• Provide training and guidance to implementing partners on project requirements and standard operating procedures (SOPs)
• Develop and refine internal documents such as SOPs and guidance materials
• Support onboarding, training, and supervision of interns
• Provide support to colleagues across programme activities as required

Systems, Learning and Operational Support

• Maintain and update programme databases and information systems
• Support feedback collection processes, including surveys and learning inputs
• Contribute to problem-solving and continuous improvement across programmes
• Participate in calls across multiple time zones and undertake occasional travel as required

Procurement and supply chain support

• Support review of procurement requests, specifications, delivery schedules, and procurement documentation for completeness before onward processing.
• Track status of procurement packages, purchase actions, vendor communications, and delivery milestones and flag bottlenecks for management attention.
• Coordinate with the Operations and Logistics Officer in the field on shipment status, local sourcing issues, warehousing constraints, and asset receipt confirmation.

Operational risk management

• Identify operational bottlenecks relating to procurement timing, delivery sequencing, documentation gaps, or service support readiness.
• Provide timely updates to the Programmes Manager on issues requiring escalation or re-prioritisation.

5. Qualifications and Experience

• Degree or equivalent experience in international development, humanitarian studies, or a related field
• Minimum of 3 years of relevant experience in programme coordination, project management, or humanitarian/development settings
• Proven experience in proposal development, including budget preparation
• Strong experience working with implementing partners and managing multi-country programmes
• Experience reviewing narrative and financial reports and ensuring donor compliance
• Familiarity with working alongside finance and monitoring and evaluation (M&E) teams

6. Core Competencies

• Strong organisational and coordination skills with the ability to manage multiple priorities
• Excellent written and verbal communication skills, with fluency in English required; Arabic is desirable
• Strong analytical and problem-solving abilities
• Experience developing presentations, reports, and programme materials
• Proficiency in Microsoft Office (especially Excel, Word, and PowerPoint); experience with tools such as Canva or Adobe
• Ability to work independently, take initiative and coordinate across multiple time zones in a fast-paced environment

7. Compliance, Safeguarding and Ethics

The post holder is expected to uphold Osman Consulting Ltd policies, donor requirements, humanitarian principles, and all applicable national and international regulations.

The role requires full compliance with safeguarding standards, including Prevention of Sexual Exploitation, Abuse and Harassment (PSEAH), child safeguarding, confidentiality, and data protection requirements.

The post holder must promote accountability, inclusion, and non-discrimination in all aspects of their work, ensuring respectful engagement with all stakeholders.

Any concerns relating to fraud, corruption, conflicts of interest, safeguarding incidents, or security risks must be reported promptly through the appropriate channels.

We’re currently recruiting two full-time qualified Education Mental Health Practitioners (EMHPs) to work directly with young people in our Mental Health Support Team (MHST). For this post you need to have successfully completed the Education Mental Health Practitioner Post Graduate Diploma. We are also looking for people with an open and flexible attitude; excellent engagement skills and a passion for working with children and young people around mental health.

Responsibilities include offering CBT based self-guided mental health interventions to primary and secondary aged children and young people and their families. This involves individual and group-based support as well as supporting schools to implement a whole school approach. The posts have scope and opportunity for developing new initiatives and ways of working to support young people’s mental health across South London.

All posts are based on-site (office/school) and may require flexibility to work across different service areas and interventions. Some evening and/or weekend work may be necessary to meet the needs of young people. 

Please read the full Job Description and Person Specification for this role, attached to the advert. 

Applying for the Posts 

To be considered for the position, the Application Form and the Equality & Diversity Monitoring Form need to be completed and return to the email address on the Applicationby Sunday 5th July 2026.

We understand some candidates may want to use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we also want to learn more about the authentic you, so please ensure that your application reflects your own skills, knowledge and experiences wherever possible. In the spirit of transparency - we also ask that you indicate if you have used AI in your application.

Decisions about who to invite for interview will be based on how well someone demonstrates that they meet the person specification for the specific post, so please make sure you complete the application form fully and accurately, giving evidence of how you meet each point in the person specification and indicating your relevant knowledge, skills and experience. Please note that CVs will not be considered.We are currently not considering applications from Children Wellbeing Practitioners (CWPs) for this role.

Email applicants will receive a confirmation of receipt and shortlisted candidates will be contacted as soon as possible after the closing date.    

Title: Therapeutic Services Manager – Rainbow Mind LGBTQIA+ Service
Hours: 37.5 hours per week
Salary: £35,000 – £37,000 per annum
Contract: Fixed Term – 12 months (with potential to extend)
Reporting to: CEO. The post holder will be a member of Mind in Salford’s senior leadership Team (SLT)
Location: Mind in Salford, The Angel Centre, Salford M3 6FA. Hybrid working is appropriate for this role.

Rainbow Mind is looking for a Therapeutic Services Manager to oversee our one-to-one therapy service.

We are looking for a visionary with expertise in therapeutic approaches and an unstoppable passion for LGBTQIA+ mental health. Someone who understands the health inequalities and barriers to accessing mental health services people from the community can face. Someone who is committed to change.

Overall Purpose of the Role:

• To effectively manage and provide strategic and operational oversight of the Rainbow Mind counselling service and development of service provision.
• To ensure delivery of consistent, high-quality counselling across the client cohorts, supporting and empowering our service users, whilst ensuring clinical work is carried out in accordance with BACP ethical guidelines and Rainbow Mind protocols.
• As part of the Senior Leadership Team, to contribute to Mind in Salford / Rainbow Mind’s vision, mission and objectives.

Main focus of the role:

• To lead, develop, coordinate, and represent Rainbow Mind’s counselling service internally and externally at Senior Management level.
• To conduct some clinical assessments and carry a caseload of counselling clients.

The successful candidate will hold a relevant recognised qualification(s) at a minimum of Level 4 Diploma in the field of Counselling or psychotherapy with A minimum of 300 clinical client hours completed. BACP Accredited Member status (or registered member of the UKCP) is desirable; candidates working towards accreditation are welcome to apply.

The Therapeutic Services Manager will ensure high quality and consistent delivery within the counselling service, provide service-wide clinical oversight including safeguarding and risk monitoring and manage and lead a safe, professional, sustainable, and accessible counselling service consistent with Rainbow Mind’s vision, ethics, policies, and objectives.

They will line management of associate therapists, provide a number of weekly assessment/1-to-1 counselling slots, ensure service outcomes are effectively monitored and evaluated, promote the profile of Rainbow Mind and lead on the review and update of clinical literature, assessment processes, outcome measures, and clinical policies.

Benefits

• We operate a hybrid working policy meaning you can work flexibly, to suit your needs.
• We offer generous holiday entitlement which includes 27 days holiday plus 8 days statutory days and 3 days additional over the Christmas period (pro rata). Further, an extra day annual leave for birthday.
• Staff members are granted an additional 3 hours per month as well-being time.
• Our social secretaries team organise regular well-being activities to help with staff connectedness.
• We have an internal learning management system with access to over 4,000 courses to continue your professional development and skills.

If you have the right skill set and you are passionate about the work we do, we would love to hear from you.

Closing Date: Wednesday 1st July 2026
Interview Dates: Monday 6th July & Thursday 9th July 2026

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Rainbow Mind is committed to equity of opportunity and to creating a working environment where everyone is treated with dignity and respect. We actively welcome applications from people across all backgrounds and identities, and are particularly committed to increasing representation from communities that have historically been underrepresented in the mental health workforce. All employees are expected to uphold and actively contribute to our equal opportunities policy in everything they do.

Applications from people with lived experience of any of the intersections that Rainbow Mind work with are particularly encouraged. Rainbow Mind is an LGBTQIA+ led service and we are especially keen to hear from candidates who share lived experience of the communities we serve. This is not a formal requirement, but it is central to our ethos and to the authenticity of the work.

No agencies please.

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

Scope of the role

The CDO holds primary responsibility for monitoring and quarterly reporting of the Linkage Plus, Mayors Fund and other community programmes. The CDO will also hold primary responsibility for leading and chairing quarterly meetings with Linkage hubs and the equivalent in other programmes as well as commissioners/funders. The CDO will hold primary responsibility for coordinating with Linkage hubs (4 community centre hubs).

Key Responsibilities

Linkage and Community programme development:

• Support the Community Programme Manager to collaborate with local residents to co-design a range of community activities and programmes that address the needs and interests of the community

Monitoring, reporting and evaluation:

• Lead on the effective monitoring, evaluation and reporting of Communities Programme activity and outcomes. This includes collecting and analysing data, maintaining accurate records, and leading on all aspects of funder and internal reporting, including quarterly reports.

​​​​​​​​​​​​​​Community Engagement:

• Build and maintain strong relationships with service users to ensure the centre remains responsive to the evolving needs of the community.

Collaborative Partnerships:

• Support the Communities team to establish and maintain collaborative partnerships with Linkage partner organisations, local charities, community stakeholders, statutory services, commissioning bodies and potential funders to strengthen local networks, improve service coordination and support positive outcomes for residents.​​​​​​​

Organisational working:

• Contribute to the overall development and implementation of Toynbee Hall’s strategy
• Build good working relationships across the organisation

Managing Yourself

• Work toward an agreed annual work-plan meeting targets and milestones
• Prioritise and managing your workload

Person Specification

The successful candidate will demonstrate:

Essential Criteria

• Demonstrable understanding of community engagement, co-design and empowerment methods
• Strong networking skills and the ability to build partnerships with organisations.
• Experience of working with local commissioners and funders, including producing accurate and timely monitoring, evaluation and progress reports against key performance indicators (KPIs)
• Experience of working with vulnerable members of the community who struggle to access support; understanding their needs and the complexities of building trust with communities that experience structural inequality
• Knowledge of poverty-related issues and a commitment to addressing them
• Understanding and experience of safeguarding processes and supporting teams to understand and implement safeguarding policies and procedures

Desirable criteria

• Knowledge of resources and services available to older individuals within the community.
• Our community speaks over 33 languages, such as Sylheti, an ability to speak a South Asian language would be helpful

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking
• Westfield Health Cash Plan to cover your healthcare needs specified in the policy
• Perk Box
• Life Insurance

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

How to Apply

Complete our online application for, attach your CV and a Cover Letter.

Application deadline is 28 June 2026

Please note the right to work in the UK is a requirement of this role.

Please refer to the attached job description for more details.