Monitoring jobs

Job Title: Specialist Housing Officer
Hours: Part-time, 26 hours per week
Work Pattern: Tuesday – Thursday 9am - 5pm, Friday 9am -2pm
Location: ISHA, 102 Blackstock Road, Finsbury Park, N4 2DR
Salary: £35,760 per annum, FTE (£26,565 per annum for 26 hours per week)
Contract: Permanent

Come and join us as a part time Specialist Housing Officer.

About the role

• Lead on the day to day housing management of Extra Care Housing and an Older Adult Scheme ensuring residents receive high quality housing and support services that promote their wellbeing.
• Build positive relationships with residents, care providers and partner agencies to create a safe inclusive and supportive environment.
• Carry out tenancy management and wellbeing checks and respond proactively to changing needs.
• Coordination of activities alongside resident involvement colleagues to encourage social participation among residents.
• Ensure that the health and safety measures are conducted in line with regulations and the schemes are managed in line with safeguarding.

About you

• Ability to provide support to older and vulnerable adults with compassion.
• Have a professional approach and able to maintain positive relationships through your excellent communication skills.
• Work effectively using strong organisational skills to deal with competing priorities.
• Solution focussed and able to work independently as well as making contributions within the wider team.
• Passionate about culture and collaboration.

About ISHA

At ISHA, community and neighbourhood mean everything to us, and our roots run deep in the areas of North London that we serve. Founded over 90 years ago, we provide around 2,500 homes for over 5,000 people across Islington, Hackney and Waltham Forest. We are proud to remain a community-based housing association with a strong social purpose and an ambitious future.

Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to bring, and be, their best self to work.

We are ambitious about the future while remaining grounded in our communities and values. We are looking for a Housing Officer who shares our commitment to continuous improvement, resident focus and creating an inclusive and supportive culture for colleagues and residents alike.

Why join ISHA?

• A genuinely community-based and values-led organisation
• Strong social purpose and commitment to affordable housing
• New corporate strategy and clear organisational ambition with a commitment to growth in our heartlands
• Opportunity to shape finance, technology and organisational improvement
• Flexible and supportive working culture with hybrid working arrangements
• Competitive pension and benefits package

We can’t be a brilliant landlord if we don’t partner with brilliant colleagues. Could you be one of them?

If this sounds exciting, we want you on our team. Please do submit a completed application

Inclusion and Diversity

We want ISHA to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBTQ+, disabled and neurodiverse communities to make a real difference to our residents so that passionate commitment to customers, respect for everyone, pride in Team ISHA and trusted to make the difference remains at the heart of everything we do.

Deadline: 09:00 on 06 July 2026
Interview: Week Commencing 13 July 2026

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Once you have landed on our website, you will need to do the following in order to apply for this role:

Application Process

When you submit your final application with your CV and a covering letter tell us:

(a) After reading the job description and person spec, describe how you will be motivated to deliver, and how your experience matches the skills and requirements of the role?

(b) About one challenge that you’ve had managing the safety of the tenants or dealing with their tenancy issues within a supported environment, how you managed it, and what did you learn?

(c) What you love most about working in Tenancy Services.

(d) When completing multiple tasks with competing deadlines, how do you prioritise?

(e) Anything else you want us to know about you

Maximum of 250 words per answer, please.

Please note: We can only be able to accept applications from candidates with eligibility to currently work in the UK. We do not offer a visa sponsorship programme.

Applications sent without a covering letter will not be accepted.

Asking for adjustments

ISHA is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, you will be able to contact us.

No agencies please.

Finance Manager

Milton Keynes | Full-time | Hybrid working available

Help shape the next phase of our journey

At the Spinal Injuries Association, we are committed to a singular vision: a fulfilled life for everyone affected by spinal cord injury.

Everyone has a right to live a fulfilled life - one they choose, with the same opportunities as everyone else. We are the expert guiding voice for life after spinal cord injury. Our work is underpinned by strong values of compassion, inclusivity, courage and collaboration.

We are looking for a talented and motivated Finance Manager to join us at an exciting point in our journey. As we are now halfway through delivering our 2030 strategy, this role offers a unique opportunity to play a central part in strengthening our financial sustainability and enabling the association to achieve its long-term ambitions.

About the role

As Finance Manager, you will take ownership of the day-to-day financial management of the association while driving continuous improvement across our finance processes and systems. Reporting into the Director of Finance and Operations, you will be a trusted partner to budget holders and colleagues across all departments.

What you’ll be doing

• Leading all aspects of financial management, reporting, and controls
• Producing timely and accurate management accounts and forecasts
• Supporting budgeting and financial planning across departments
• Ensuring compliance with charity and financial regulations
• Improving finance systems, processes, and reporting insight
• Supporting and developing colleagues in financial understanding and best practice

About you

We are looking for someone who combines strong technical expertise with a collaborative and forward-thinking approach:

• Fully or part-qualified accountant (AAT / ACCA / CIMA or equivalent)
• Proven experience in a similar finance role
• Strong analytical skills with the ability to communicate financial information clearly
• Experience improving processes and driving efficiencies
• A proactive, approachable mindset with a passion for enabling others
• Charity sector experience is desirable

Why join us?

• A genuinely supportive and values-led culture
• The opportunity to influence delivery of a long-term organisational strategy
• Flexible and hybrid working options

• Contract: Full time
• Hours: 35 hours a week
• Location: SIA House, Milton Keynes
• Closing date: 6 July 2026, 9am
• Interview date: 1st round: 9/10 July 2026, 2nd round: 14 July 2026, at SIA House, Milton Keynes

If you’re looking for a role where your work will have real impact and you can be part of a purpose-driven association at a pivotal stage in its journey, we’d love to hear from you.

Due to the nature of this role, the successful candidate will be expected to follow our hybrid working policy, spending at least three days per week in the office. As a result, applicants should live within a reasonable commuting distance (approximately one hour) of Milton Keynes.

Please ensure your application reflects your own experience and clearly demonstrates your personal contribution. If shortlisted, you will be asked to discuss your application in detail during the selection process.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

At SIA, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, and caring culture.

We are striving to create a culture that fully represents all the communities we serve. We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status.

No agencies please.

For over 60 years the National Children’s Bureau (NCB) has been building a better childhood for all.

Research and Policy Manager
Contract: Permanent
Work Pattern: Full Time, 35 hours per week (1.0 FTE) (We are open to flexible hours and working patterns, including accommodating part-time and compressed hours (0.8 FTE) where possible).
Salary: £44,167 per annum
Location: London Fields, E8. NCB promotes a hybrid, flexible way of working with 2 days working in the office.

The Vacancy

The Policy and Communications Manager will act as a driving force behind our visibility and impact across key policy areas, bringing lived and learned experiences to the heart of our influencing. This role will work to elevate our profile, transforming our evidence and expertise into impactful communications and influencing strategies to build a momentum for meaningful policy, legislative and social change.

This position will bridge the gap between NCB’s evidence-based policy development and national advocacy, translating complex policy issues into powerful narratives that resonate with decision-makers and galvanise wider support. The role will manage and deliver key elements of NCB’s core work across policy and communications, lead the delivery of funded projects and provide robust project management, and actively contribute to project proposals and income generation.

About NCB

For more than 60 years, the National Children’s Bureau has championed the rights and amplified the voice of children and young people in the UK. We interrogate policy and uncover evidence, blending in lived and learnt experience to shape future legislation and develop more effective ways of supporting children and families.

Bringing people and organisations together is fundamental to how we improve the systems that babies, children, young people and their families rely on to thrive. We push boundaries, even looking beyond childhood itself to consider transitions into adulthood and the impact of childhood issues on an entire lifespan. We are united for better childhoods and brighter futures.

The Benefits

• 30 Days Annual Leave
• Generous Pension Scheme
• Cycle to work scheme
• Flexible Working
• Winter Holiday Closure & Break
• Employee Assistance Programme

Closing date: 08:00am, Friday 10th July 2026
Please note that we reserve the right to close this vacancy early should we receive a high volume of applications. We encourage interested candidates to submit their applications as soon as possible.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are actively seeking to broaden the diversity of our staff group and warmly welcome applications from candidates underrepresented in the charity sector, including those from Black and Global Majority communities, disabled people, LGBTQ+ individuals, and people with lived experience of the issues NCB works on.

No agencies please.

We’re looking for a Development Coordinator to provide advice, training and support to local organisations, helping them build resilience, secure funding, and deliver impact. This role has a strong focus on grassroots groups and those led by and serving communities often excluded from mainstream support.

You’ll build trusted relationships with organisations, understand their needs, and provide tailored guidance on areas such as governance, fundraising, and strategy. You’ll also play a key role in connecting groups to wider opportunities through networks, training and partnerships.

Working closely with the Development Manager and wider team, you’ll help shape and deliver a responsive organisational development offer, ensuring support is accessible, relevant and inclusive. You’ll also contribute to monitoring impact and sharing insights to improve how we work.

We’re looking for someone with experience in the voluntary and community sector, strong communication skills, and a commitment to equity, diversity and inclusion. You’ll take a collaborative approach and be motivated to support local organisations to thrive.

The role is offered for 4 days a week on a 12-month fixed-term basis, with the potential for extension subject to funding.

This is a joint venture between Citizens Advice Woking (CAW) and i-access, the drug and alcohol community service which offers specialist assessment, support, and treatment to people in Surrey who want help with their drug and/or alcohol use. The role is fixed term to the end of March 2027, but it is hoped that it will continue, subject to funding. 

We are looking for a highly motivated person to join our specialist team. It is essential that the applicant has recent experience of advising clients, at Citizens Advice or another comparable organisation. 

You will need to demonstrate that you can cope with a demanding caseload and that you are able to monitor and manage your own caseload to meet deadlines. The successful candidate will be required to work with i-access service users, either remotely or in person, the role is to provide information, advice, and casework in all areas of generalist advice, but particularly in the areas of welfare benefits, debt, and housing. Patience and empathy are essential. 

The i-access adviser will need to travel to the three i-access locations in Guildford, Redhill, and Chertsey as well as to CAW’s office in Woking. It's likely the role will also entail working remotely from home, which will require a confidential work space and reliable Wi-Fi.

We will require the successful candidate to be screened by the DBS. However, a criminal record will not necessarily be a bar to your being able to take up the job. 

The Citizens Advice service values diversity promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian, and Minority Ethnic people, as they are currently under represented in our workforce. 

For more information about the role and how to apply, please see the job pack. 

Fearless Youth Coordinator - Cardiff

As a Fearless Youth Coordinator, you will help young people to understand different crime topics and break down the barriers to reporting crime. This will be done through the delivery of workshops in schools and other youth settings. The Fearless Youth Coordinator will also build partnerships locally with other organisations, to provide a coordinated response to youth crime and exploitation across Cardiff.

Reports to: Regional Manager

Location: Cardiff with travel

Contract: Fixed term until 31st March 2027

Salary: £28,186 per annum

Hours: 37.5.hours – full time, fixed term contract

DBS required: Yes

Closing date: Wednesday 24th June 2026

ABOUT THE ORGANISATION
Join one of the UK's largest and most impactful charities - an organisation delivering life-changing services across communities nationwide. With a long history of social mission, they operate at scale across community development, education, homelessness and support services.

THE ROLE
You will lead the provision of full management accounting support for a portfolio of key business areas, offering financial insight, analysis and proactive business partnering. Working closely with a Mission Management Accountant, you will help operational leaders understand performance, make informed decisions and plan effectively.

Key responsibilities include:
* Delivering management accounts, forecasts, variance analysis and commentary.
* Supporting budget holders with budgeting, planning and monthly monitoring.
* Providing financial advice, insights and training to non-finance stakeholders.
* Preparing journals, accruals, prepayments and month-end schedules.
* Supporting staffing/establishment analysis and headcount monitoring.
* Assisting income streams through invoice management.
* Producing financial modelling and strategic planning reports.
* Preparing year-end schedules and handling audit queries.

ABOUT YOU
* Significant experience in management accounting, budgeting and financial analysis within a large complex organisation.
* Fully qualified accountant - such as ACCA, ACA.
* Strong Excel and data analysis skills.
* Ability to run full month-end independently.
* Excellent communication and stakeholder engagement skills.
* Organised, proactive and solutions-focused.

Desirable experience: charity accounting, VAT/Gift Aid, KPI development, strong excel ability.

WHAT'S IN IT FOR YOU
* Hybrid working: two days per week in the London office.
* 35-hour working week with a strong work-life balance.
* Pension: Matched pension contribution
* On-site café with discounts.
* Minimum 25 days annual leave plus bank holidays and Christmas closure.

Please apply now for the opportunity to work with a large, purpose-led charity making a real difference across communities every day.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

To provide high-quality and comprehensive advice, information, practical and advocacy support relating to violence against women and girls (VAWG) perpetrated against black and minoritised women and children. To work predominantly with women who are deemed standard or medium risk, across West London. To assist with educational, developmental, policy and campaigning work arising from advice and casework, with a particular emphasis on those residing across West London boroughs.

Why work with Southall Black Sisters?

Southall Black Sisters is committed to providing a supportive working environment, where team members feel valued, empowered and safe. To that end, we provide an excellent package of employee benefits including:​

• Generous annual leave entitlement 
• Hybrid working 
• Enhanced pension contribution
• Enhanced sick pay
• Subsidised public transport season ticket
• A comprehensive Employee Assistance Programme, including access to confidential support from MBACP therapists 
• Clinical supervision with an MBACP therapist to explore issues arising from casework
• A focus on continued learning and development through accredited training delivered by experts in their field
• Organisation-wide away days
• Career development pathways and support
• The opportunity to learn and grow within an organisation renowned for inspiring political activism and campaigning successes
• Employer eye care scheme

To Apply

Submit a completed application form along with the optional equal opportunities monitoring form by the application deadline. Please do not send us your CV as this will not be considered.

Please note, incomplete applications will not be considered.

To provide high quality and comprehensive helpline advice, information, practical and advocacy support relating to violence against women and girls (VAWG) perpetrated against Black and minoritised women and girls.

To work alongside helpline Coordinator and helpline volunteers and ensuring the service is trauma-informed, safe, and effective.

Why work with Southall Black Sisters?

Southall Black Sisters is committed to providing a supportive working environment, where team members feel valued, empowered and safe. To that end, we provide an excellent package of employee benefits including:

• Generous annual leave entitlement 
• Hybrid working 
• Enhanced pension contribution
• Enhanced sick pay
• Subsidised public transport season ticket
• A comprehensive Employee Assistance Programme, including access to confidential support from MBACP therapists 
• Clinical supervision with an MBACP therapist to explore issues arising from casework
• A focus on continued learning and development through accredited training delivered by experts in their field
• Organisation-wide away days
• Career development pathways and support
• The opportunity to learn and grow within an organisation renowned for inspiring political activism and campaigning successes
• Employer eye care scheme

To Apply

Submit a completed application form along with the optional equal opportunities monitoring form by the application deadline. Please do not send us your CV as this will not be considered.

Please note, incomplete applications will not be considered.

At PHG, we’ve spent nearly 30 years turning complex science into practical health policy. We are now looking for a versatile Administration and Communications Officer to join our team. 

As Administration and Communications Officer you can expect to spend half your time supporting our external-facing communications activities, including, designing digital and print content and keeping our website up to date. From monitoring analytics to maintaining our house style, you’ll help ensure our policy perspectives reach the right people. The other half of your time will be spent ensuring our office and HR functions run smoothly. This includes essential HR admin (payroll, recruitment, and contracts), coordinating meetings and events, and managing our office facilities.   However, no two weeks are likely to be the same.

Who You Are

You’re someone who loves variety and doesn't mind switching gears from designing a newsletter to booking an external meeting in the same afternoon.

Our Ideal Candidate

• You have an eye for detail and enjoy using different software (e.g. Adobe Indesign, Canva) to create impactful content

• You’re proficient in Google/Microsoft and either know your way around CMS/CRM platforms or are excited to learn.

• You can juggle competing priorities without dropping standards or missing deadlines.

• You’re a team player who is self-motivated, professional, and ready to take the initiative.

This is a chance to work at the intersection of science and policy in a flexible, supportive environment. 

The PHG Foundation is a linked exempt charity of the University of Cambridge.

We’re looking for a highly organised and proactive Programme Coordinator to lead the day-to-day delivery of our GCSE resits support programme across a portfolio of partner colleges in Birmingham.

This is a hands-on, delivery-focused role where you’ll act as the main point of contact for students, tutors and college staff, helping to ensure programmes run smoothly, students stay engaged, and delivery meets a high standard.

What you’ll be doing

• Coordinating the delivery of programmes across partner colleges
• Building strong relationships with college staff, tutors and students
• Monitoring student enrolment, attendance and engagement
• Supporting tutors to deliver high-quality sessions
• Overseeing logistics such as timetabling, reporting and day-to-day problem solving
• Maintaining a regular on-site presence in colleges and ensuring effective communication with stakeholders
• Contributing to continuous improvement and helping to drive strong outcomes for learners

About you

We’re looking for someone who is:

• Highly organised, responsive and able to manage multiple priorities
• A confident communicator who can build strong relationships with a range of stakeholders
• Comfortable working independently and taking ownership of delivery
• Calm and solutions-focused when challenges arise
• Motivated by improving outcomes for young people
• Detail-oriented, with strong administrative and IT skills

Experience in programme coordination, education, youth support or partnership working would be valuable. An understanding of the further education or charity sector would be helpful, but is not essential.

Role details

• Location: Birmingham / hybrid remote, with regular travel to partner colleges (minimum three days on site per week)
• Hours: Full-time, with flexibility available
• Salary: £28,000
• Contract: Permanent

This role would suit someone who enjoys combining relationship management, coordination and operational delivery in a role with clear social impact.

About Barnabas Aid

Barnabas International is a large family of Christian ministries and charities focused on giving practical support to suffering, abandoned and persecuted Christians around the world. The ministry was founded in 1993, and since then, it has funded projects in more than 100 countries, providing hope and help to millions of our brothers and sisters in Christ. Some of our key projects include supplying food aid, medical supplies, educational and vocational training, Bibles, micro-enterprise, disaster relief, help for victims of violence, and support for pastors and church leaders. Barnabas Aid also provides advocacy for religious freedom, especially for persecuted and suffering Christians.

Barnabas is a Christian ministry and a charity. Employees are expected to subscribe to the Vision, Mission, Value and Statement of Faith, and their work may be viewed as being vocational.

There is an occupational requirement for applicants to be practising Christians, who are engaged in their local church, in order to be able to carry out our roles.

Overview

The role will provide high-quality administrative, systems, and research support to the Quality Team, enabling consistent quality assurance across the grant-making cycle. The postholder will administer and improve the team’s Salesforce processes and data standards, coordinate key workflows and information management, support the Director of Quality, Quality Assurance Specialist and Impact (MEAL) Coordinator with scheduling and documentation, and deliver defined research tasks and short projects (e.g., into quality assurance approaches, MEAL frameworks, tools and best practice) to strengthen the team’s work.

Key internal relationships: Director of Quality; Quality Assurance Specialist; Impact (MEAL) Specialist; Regional Directors, Programme Managers and Project Officers; ICPO; Finance; Data/Systems owners.
 

Key Responsibilities

Salesforce administration and systems support

• Administer the Quality/Projects components of Salesforce (and associated tools), including user support, data standards, fields/picklists, basic configuration tasks within delegated permissions, and documentation of processes.
• Maintain data quality rules and routines (validation, required fields, definitions, and guidance) and run regular data quality checks, working with colleagues to resolve issues.
• Produce and maintain reports/dashboards for the Quality Team (e.g., pipeline status, stage-gate progress, approvals, conditions, timeliness, data completeness, and quality metrics).
• Log, triage, and coordinate Salesforce improvement requests, liaising with system owners/IT and supporting user testing and roll-out of updates.
• Create and maintain user guidance (how-to notes, short training materials) to support consistent use of Salesforce and associated quality workflows

Administrative support to the Quality Director and team coordination

• Support the Quality Assurance and Impact (MEAL) Specialists with planning timetables, collating papers, maintaining decision/action logs, and following up actions with stakeholders.
• Prepare and format documents to agreed standards (templates, document control, version control) and maintain an audit-ready filing system in SharePoint (or equivalent).

·Coordinate team processes, including shared calendars, team meetings, process documentation, and communications that help the Quality Team operate consistently.

Research and special projects (Quality assurance, MEAL and learning)

• Undertake defined research tasks to support the Quality Team’s priorities (e.g., QA approaches in grant-making, MEAL frameworks and tools, file review methodologies, sampling approaches, learning loops, and good practice in documentation and audit trails).
• Produce short research summaries/briefings with practical recommendations for the Director of Quality and Specialists, including options, pros/cons, and implications for Barnabas processes.
• Support discreet improvement projects (e.g., updating templates/checklists, improving guidance, piloting a new dashboard or QA tool) and track actions to implementation.

·Maintain a small library of standards, templates, guidance, and reference materials (including MEAL and QA resources) for the team.

Pre-Committee Proposal Scrutiny

·Formal review of all project proposals before submission to the projects subcommittee to improve quality by ensuring:

oProposals are internally consistent;

oProposed solutions credibly meet the identified needs;

oThe response is proportionate and broadly consistent with other Barnabas Aid projects of a similar nature;

oBeneficiary selection is conducted appropriately and can be justified;

oThe proposal is strategically aligned, represents good value-for-money and meets all of Barnabas Aid’s project policies;

oRelevant harms have been considered and mitigated;

oA proportionate M&E approach is in place;

oPrudent but pragmatic financial arrangements (e.g. split into tranches, use of intermediaries) are adopted and justified.

·In conjunction with regional teams, undertake light editing of proposals to improve clarity and correct inconsistencies and typographical errors.

·Document checks to ensure all due diligence activities have been conducted before proposal is put to the subcommittee.

Post-Committee Follow-up

·Track actions provided by committee to ensure projects fully implement committee decisions (e.g. splitting into tranches, reporting requirements, risk management, etc)

·Draft, for regional team’s approval, project approval/project rejection letters to partners, including all relevant provisions for management of the grants.

Compliance, confidentiality, and continuous improvement

• Handle sensitive information responsibly, ensuring appropriate confidentiality, data protection, and information security practices are applied.

·Support the Quality Team to evidence required checks and maintain consistent records across systems and files, raising risks or gaps as appropriate.

Other duties

The above is not an exhaustive list of duties. From time to time, the employee may be asked or required to carry out other additional tasks, or duties, over and above their usual day to day activities. Employees are expected to work collaboratively across the regional team, including providing flexible support and surge cover as needed.
 

Person Requirement

Essential

·Bible-believing follower of Jesus: Demonstrates a personal commitment to discipleship and growing in faith. In good standing with their Church, actively

participating in its life and community. Committed to affirming and signing Barnabas Aid’s Statement of Faith.

·Educated to degree-level or equivalent, with strong administrative and systems experience.

·Evidence of continuous professional development relevant to administration, data/systems, quality, research, MEAL, or project/grants work

·Experience in a busy administrative role, supporting multiple stakeholders, scheduling meetings, and coordinating actions to deadlines.

·Experience administering or providing ‘super-user’ support for a CRM/database (preferably Salesforce), including maintaining data standards and producing reports/dashboards.

·Experience with document control and shared filing systems (e.g SharePoint), including version control and maintaining audit-ready records.

·Experience undertaking structured research tasks and producing clear summaries/recommendations for non-specialist audiences.

·Highly organised with strong attention to detail; able to manage multiple deadlines and stakeholders.

·Strong systems aptitude: able to document processes, apply data standards, run checks, and support colleagues to use systems consistently.

·Ability to produce clear reports/briefings and summarise research into practical recommendations.

·Confident with Microsoft 365 (Outlook, Word, Excel, Teams, SharePoint) and comfortable learning new systems.

·Discretion and good judgement when handling confidential/sensitive information.

Desirable

·Experience working in the charity, international development, or faith-based sector.

·Salesforce administration training/qualification (or equivalent CRM certification).

·Training in research methods, MEAL, data analysis, or quality/process improvement

·Experience in grants administration, governance support, programme/project support, or compliance-focused roles.

·Experience supporting QA, audit, MEAL, or learning processes (e.g., file reviews, indicator tracking, learning events).

·Ability to build and maintain Salesforce reports/dashboards and/or familiarity with basic Salesforce admin concepts (profiles/permissions within delegated scope).

·Familiarity with MEAL concepts (monitoring, evaluation, accountability and learning) and how they support quality and learning in programmes.

·Understanding of grants governance, restricted funds, and/or donor intent in a charity setting.

·Experience working in a distributed/remote team environment.

Personal Qualities

·Service-minded and collaborative; enjoys enabling others to do their work effectively.

·Proactive and solutions-focused; comfortable addressing issues, prompting actions and following up with colleagues.

·Curious and methodical; able to work independently on research tasks and present findings clearly.
 

How to Apply

Please apply by submitting your CV and a cover letter demonstrating how your skills and experience make you a good fit for this role and for the mission of Barnabas Aid.

The Befriending Coordinator is responsible for delivering a structured, outcome-focused befriending service for older residents experiencing loneliness, social isolation, poor wellbeing, and complex life circumstances. Using a strengths-based and person-centred approach, the coordinator will manage a caseload of residents, coordinate support interventions, develop partnership pathways, and ensure residents are connected to appropriate community and wellbeing services. The role combines direct client support, partnership working, volunteer coordination, safeguarding oversight, monitoring, and outcome measurement to improve independence, confidence, wellbeing, and community engagement for Westminster residents.

If you would like to apply for this vacancy, please email your CV with a supporting letter (showing how you meet the personal specification).

Closing date: 22nd June 2026 at noon. Applications will be reviewed on a rolling basis, and interviews may be conducted before the closing date. We reserve the right to close the vacancy early should a suitable candidate be appointed.

Primary Responsibilities

Salesforce Platform Management

· Day to day management of the Back Up Trust Salesforce system

· Implement and enforce data quality standards within Salesforce, including regular data cleansing, deduplication, and validation procedures to ensure the accuracy of information

· Create and manage flows and approval processes within Salesforce to automate business processes and increase operational efficiency

· Ensure security and compliance by continuously monitoring and managing user profiles, roles, and permissions

· Maintain comprehensive documentation of Salesforce configurations, data models, and integration processes.

· Work with various Salesforce applications (for example FormAssembly) to enhance Salesforce capabilities

· Stay updated on industry best practices and emerging Salesforce technologies, making recommendations for their adoption when appropriate

User Training, Support & Adoption

· Create and maintain user guides, training materials, process documentation, and knowledge resources

· Lead onboarding and refresher training sessions for new and existing staff

· Provide ongoing user support and troubleshooting to promote confidence and effective system use

· Identify gaps in user knowledge and recommend targeted training or process improvements

· Promote best practice use of Salesforce and associated systems across the organisation

· Gather feedback from users to improve system usability, processes, and adoption

· Champion a positive data culture and encourage consistent, accurate use of Salesforce across teams

· Develop a Salesforce adoption strategy to maximise organisational value from the platform

· Monitor system adoption and engagement, identifying opportunities to improve usage and staff capability

Reporting

· Develop dashboards and reporting frameworks that support operational performance monitoring and strategic decision-making

· Work with teams to define KPIs and reporting requirements across fundraising, services, finance, and engagement activities

· Support the development of a data-driven culture across the organisation

Governance & Data Stewardship

· Develop and maintain Salesforce governance processes, including change request management, release procedures, and prioritisation frameworks

· Support organisational compliance with GDPR and data protection requirements in collaboration with the Data Protection Officer

· Monitor and improve data governance practices, ensuring consistency of data standards across teams

Supplier & Project Management

· Coordinate system enhancements, testing, and deployments with Back-Up’s third-party Salesforce partner

· Support project delivery for future Salesforce developments and integrations

Data Protection Officer (DPO) Responsibilities

In addition to Salesforce and systems responsibilities, the postholder will act as Back Up's designated Data Protection Officer (DPO), providing leadership and oversight of data protection compliance across the organisation.

• Lead on compliance with UK GDPR and other relevant data protection legislation.
• Advise staff and leadership on data protection obligations, risks and best practice.
• Monitor compliance with organisational data protection policies, procedures and controls.
• Maintain and review the organisation's Data Protection Policy, guidelines and Privacy Statement.
• Promote a culture of data protection, data quality and responsible data management.
• Review and advise on Data Protection Impact Assessments (DPIAs) to ensure privacy risks are appropriately identified and managed.
• Act as the primary contact for the Information Commissioner's Office (ICO) and for data subjects on matters relating to data protection.
• Maintain and oversee the data breach register, ensuring incidents are managed and reported appropriately.
• Coordinate and oversee Subject Access Requests (SARs) and other data rights requests.
• Deliver training and awareness activities to support staff understanding of data protection responsibilities.
• Maintain up-to-date knowledge of data protection legislation and communicate relevant changes to the organisation.

Additional Responsibilities

In addition to Salesforce platform management, the postholder will play a key role in supporting the organisation's wider data, systems and digital transformation agenda. Responsibilities may include:

· Support the development and implementation of Back Up's wider systems and technology strategy, ensuring Salesforce integrates effectively with the broader technology landscape.

· Act as a subject matter expert on organisational data and systems architecture, helping to identify opportunities for system improvement, integration and automation.

· Support the evaluation, implementation and ongoing management of business applications beyond Salesforce, ensuring systems remain fit for purpose and aligned with organisational needs.

· Contribute to digital transformation projects, working with colleagues and external partners to improve processes, efficiency and user experience across the organisation.

· Monitor emerging technologies, including artificial intelligence (AI), and make recommendations on their appropriate and responsible adoption to support organisational objectives.

· Provide support and guidance on IT-related matters, liaising with external suppliers and managed service providers where appropriate.

PERSON SPECIFICATION

Experience

Essential

· Experience of managing the day-to-day operations of a Salesforce system; including expertise in change control and user support

· Experience of working on the continuous development of a Salesforce system

· Experience managing CRM-related projects or workstreams

· Experience of developing training and delivering workshops and one-to-one sessions with staff at all levels

· Experience of implementing, managing, monitoring and reporting on end-to-end security of Salesforce and integrated software applications

· Experience of developing effective working relationship with external development partners

· Experience of Salesforce within a non-profit context with Salesforce Nonprofit Success Pack (NPSP) or Non-profit Cloud structure, objects and functionality

· Experience with third-party form-builders such as Form Assembly

· Ability to manage testing, documentation and change processes in a structured and consistent manner

Desirable

· Experience of a large-scale Salesforce implementation project in the Not for Profit sector

· Experience of working with email marketing platforms

Knowledge and skills

Essential

· Relevant Salesforce Administrator certification

· Project management experience, with demonstrable ability to deliver projects to time and budget

· Strong analytical skills and ability to design systems and processes to facilitate data analysis

· Knowledge and experience of UK data security law and principles

· Ability to communicate technical language to non-technical audiences, visually and verbally

· Able to demonstrate good judgment and use initiative, with high attention to detail to produce accurate work of a high quality

· Be an enthusiastic, approachable and confident team player, with a willingness to learn

Desirable

· Project management qualification