Partnership Engagement Manager – WasteAid

WasteAid - Our vision

Our vision is a world with equal access to waste services for all.

Helping communities and governments manage their waste properly is vital if we are to achieve the Sustainable Development Goals. Waste management has a powerful and positive impact on people’s well-being.

Our mission – fighting poverty, pollution and climate change

Around 1 in 3 people globally do not have decent waste management.  Pollution caused by waste harms people’s health and the environment and damages the local economy. In contrast, an affordable waste management system is relatively simple to implement, improving the environment, creating jobs and protecting public health – particularly for children.

Plastic pollution in the marine environment is of major global concern, and WasteAid is helping tackle this global problem. We work with upstream and coastal communities to set up small recycling centres and help keep plastic out of rivers and the oceans. We also share skills in managing organic waste, helping people make the most with their resources.

Open dumping and burning of waste releases climate change emissions, contribute to both short-term and long-term impacts. Black soot from burning and methane from open dumping are of special concern. We offer communities a safe and sustainable alternative to dangerous dumpsites and toxic air pollution.

Our values

Our founding principles come from our origins in the waste management industry, which itself grew out of the public health movement in the UK in the late Victorian era. 

We believe in equality of access to decent public health for all people and advocate the role of good waste management to achieve this.

We are inclusive and empowering of the communities in developing countries that we seek to serve and support.

We believe in the power of appropriate technology transfer, training and skills development to create livelihoods and reduce pollution.

We are collaborative and work in a collegiate spirit with all partners and funders.

Our priorities for 2020-2023

• Focus on developing sustainable livelihoods through community-level interventions and make further strides in working with policy makers at local and national level.
• Address all common waste streams.
• Build on projects in Africa and Asia but do not exclude opportunities to partner with organisations elsewhere.
• Empower communities to act themselves (through campaigns and waste management activities).

We will continue to campaign to encourage the donor community to increase spending on waste management from 0.3% to 3% of international aid.

We recognise that dynamic partnerships amplify our impact, so we will continue to:

• partner with established groups in lower- and middle-income countries to share skills and knowledge about local and low-cost sustainable waste management.
• support other international non-governmental organisations to build their capacity using evidence-based approaches to sustainable waste management.
• cooperate with individuals and businesses who want to help address the global waste crisis.

We will maintain a geographical and thematic focus:

Primary focus: We will continue to build on our two-year UK Aid grant-funded projects in West, East and Central sub-Saharan Africa, developing these partnerships as regional hubs of expertise / training centres and developing networks of practitioners. Pursue opportunities to develop additional grant-funded initiatives in these geographical regions.

Corporate partnerships and service delivery: We will work with others to deliver training and capacity building programmes in any community in a lower- or middle-income country that does not have an effective waste management service (where open dumping and burning are the norm).

Online resources: We will seek to inspire communities to act and to advocate for sustainable waste management in achieving the Sustainable Development Goals, through providing free and accessible online resources and engagement.

Person Specification

We are looking to recruit a dynamic, motivated and experienced professional to develop our income generation strategy across a variety of income streams (predominantly corporate partnerships and through trusts and foundations).  

To be successful you will have a proven experience in income generation with good influencing skills, the confidence to implement and develop fundraising strategies, be able to demonstrate excellent stewardship, have a successful track record of building successful relationships and having a collaborative nature.

Job Description

Job Title: Partnership Engagement Manager

Contract:  6 months initial contract, with a view to permanent contract at the 6 months point

Salary: £36,000 – 38,000 per annum (pro rata)

Incentive:  Annual salary review against targets

Location: Home Based

Hours of work: 37.5 hours per week

Days of Work: Monday to Friday

Job purpose

To generate sustainable funding through corporates, trusts and foundations growing the organisation’s income and improving retention and acquisition levels.

Development of Strategy

Lead on developing and delivering the income generation strategy for corporates, trusts and foundations working with CEO and the wider WasteAid team.

Income Generation

· Research and develop potential opportunities for maximising income generation;

· Identify and secure new supporters/partners and ensure effective engagement with established supporters

· Improve donor acquisition and retention levels;

· Develop a Corporate Partnership Programme, securing and managing long-term partnerships;

· Implement an effective Donor Stewardship Programme to maximise the lifetime value of all supporters, ensuring all funders receive the appropriate acknowledgement, recognition and required feedback in line with their specific requirements;

· Achieve agreed income generation targets.

Raising WasteAid’s Profile

· Build and foster relationships in linked sectors through proactive networking and representing WasteAid at a wide range of events;

· Identify and develop relationships with key supporters;

· Promote the aims and objectives of WasteAid, increasing public awareness and support;

· Develop, manage and deliver a limited events programme, including digital events;

· Improve WasteAid’s visibility in the community through the recruitment, management, training and development of a team of fundraising volunteers to support the achievement of the fundraising objectives.

Marketing and Communication

· Develop and maintain appropriate fundraising literature to attract donors and support compelling applications for funding;

· Be responsible for the organisation’s newsletter, maintaining effective communications and good relations with our donors and ensuring that they are updated on the organisation’s work and achievements;

· Utilise and maximise the use of all communication platforms to promote fundraising and the work of WasteAid including social media, local media support and the promotion of third party led fundraising;

· Ensure all communication channels are monitored, including social media comments and inboxes, and any incoming communications and queries dealt with in an appropriate and timely manner.

Other

· To analyse, monitor and report on fundraising activity and performance to inform ongoing fundraising planning and improvement;

· To be responsible for the development and effective use of the fundraising database to maximise income opportunities and ensure effective stewardship and reporting;

· To be responsible for ensuring accurate and up to date records are kept of all fundraising activities;

· To be responsible for ensuring WasteAid’s fundraising and communication activities follow best practice and are compliant with internal policies and procedures, GDPR, the Fundraising Regulator’s Code of Practice, the Privacy and Electronic Communications Regulation, Charity Commission requirements and all other relevant legislation;

· To review develop and implement fundraising processes and procedures to ensure that best practice is achieved;

· To keeping abreast of new fundraising developments, initiatives and opportunities;

· Any other duties as required.

Person Specification

Experience

· Proven experience and ability in income generation with good influencing skills;

· Experience of leading, developing, managing and maintaining fundraising relationships;

· Experience of generating funds from a range of supporters, specifically corporate partners, small-medium sized businesses and trusts and foundations

· Experienced in working with and developing corporate partnerships;

· A proven track record of developing and securing new fundraising streams;

· Good understanding of fundraising regulations, standards and best practice.

Skills

· Excellent verbal and written communication skills with the ability to make communications engaging and persuasive for a diverse range of audiences

· Excellent relational skills;

· Ability to engage confidently with a wide range of stakeholders with a proven ability to build relationships and partnership working;

· Strong and effective networking skills;

· Effective IT skills, including Microsoft Word, Excel and use of fundraising CRM systems, knowledge of desktop publishing packages would be an asset;

· Uses original and creative thinking to make improvements or support the initiation of new approaches.

Personal Attributes

· A self-starter;

· Passionate about fundraising;

· Motivated, enthusiastic, reliable and professional;

· Effective communicator;

· Strong organisational time management skills with the ability to prioritise effectively to meet deadlines;

· Willing to take part in all activities, taking a ‘hands-on’ approach to getting things done;

· Enjoy individual, team and collaborative working;

· Demonstrate a consistent high standard of work and attention to detail;

· Willing to learn;

· Willingness to travel to clients’ locations;

· Works with honesty and integrity and is aligned with WasteAid’s values;

· Ability to adapt to changing environment.

Knowledge of issues linked to WasteAid’s work in either the waste management, environmental and climate change or international development sectors is highly desirable.

Qualifications

· Institute of Fundraising qualifications desirable

How to Apply

If you are interested in the opportunity to become our Partnership Engagement Manager then your application should comprise a CV with details of your experience and achievements, together with a supporting letter (of no more than two sides of A4) which addresses the Person Specification.

Applications should be sent electronically to the email address below no later than 12 noon on 1st October 2020.

We will endeavour to contact everyone who has applied, but only those being short-listed for interview will be contacted in the immediate first instance.  References will be taken up on completion of the interview and before a confirmed offer of employment.

Job Description

Job Title: Fundraising and Marketing Manager.

Location: London (Marylebone).

Hiring Date: From January 4th 2020 (Initial 12 month contract with the possibility of renewal)

Reports to: Michael Rivera King, Director of Ashinaga UK.

Supervising: Partnerships and Philanthropy Coordinator (part-time) & Grants and Fundraising Coordinator (part-time).

Salary: £32,000 - £38,000 dependent on candidate’s experience (includes London weighting and commuting allowance).

Pension: You will be enrolled in our Personal Pension Scheme and Ashinaga UK will match your contributions by up to 8% of your basic salary.

Deadline for applications: November 1st 2020.

Holiday allowance: 24 days per annum (pro-rata - in addition to public holidays).

Application: Applications without a cover letter will not be considered.

Job Summary and Responsibilities

Ashinaga Association in the UK is currently financially supported by the Ashinaga Foundation, with the aim that we become financially self-sufficient. The Fundraising and Marketing (F&M) Manager is tasked with further developing the strategy to achieve this and executing this transition. They will be supported in this by two part-time fundraising coordinators and the director.

For Fundraising, the F&M Manager is responsible for leading on the further development and implementation of Ashinaga UK’s annual fundraising strategy. They are expected to: undertake proactive, responsive and accurate research on prospects and potential sources of funding; develop and cultivate relationships with companies, major donors, trusts, foundations and other individuals or organisations who may support our work; assist with writing, coordination and submission of funding applications to donors; plan and implement fundraising campaigns; and meet fundraising targets.

For Marketing, the F&M Manager will lead on the development of Ashinaga UK’s marketing campaigns; manage and promote Ashinaga UK through various platforms (website, email, social media, traditional media, print); represent Ashinaga UK at events; and design and market Ashinaga UK’s events across the year. This will involve working closely with the ‘Student Relations and Programming Team’ to ensure student engagement in this work.

The F&M Manager is also expected to support the office and program as is required.

Minimum required qualifications, experience, skills:

• A bachelor’s degree or above.
• Native level of English.
• Have the right to work in the UK.
• A proven track record of fundraising, with a minimum of 5 years of experience. 
• Experience scaling up a smaller charity or transitioning from a single donor by building a donor base.
• Experience of proactively researching and engaging current and prospective funders.
• Experience leading marketing campaigns working through various social media platforms and traditional forms of media.
• Strong IT skills (Salesforce CRM, Microsoft Office including Word, Excel, PowerPoint, Outlook) and good attention to detail.
• Excellent written and verbal communication skills, and presentation abilities.
• Proven experience of thinking, developing and delivering ‘strategically’.
• Capable of organising, prioritising, and multi-tasking independently.

Desired:

• Experience of working with educational programmes or a demonstrated passion for widening access to education.
• Experience developing relationships with members of senior management (such as directors or trustees).
• Experience of working with programmes related to sub-Saharan Africa or a demonstrated passion for the development of this region.
• Experience with Google Ads and paid for social media services.
• Proficiency in Japanese, French, Portuguese, Kiswahili or other major African languages.
• Experience of managing a small team.
• Cross-cultural communication skills.
• Ability to be adaptable and flexible with work priorities. 

Notice period:

The fundraising and marketing manager can terminate their employment by giving one month’s written notice though where possible we would prefer two months’ notice as it ensures a smooth transition.

Diversity, Inclusion, and Belonging

Ashinaga Association in the UK is committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

Equality is at the heart of our work as a charity and we are committed to equality in our workforce as well as our work. Organisations that do this well achieve more and, more simply, the right thing to do – everyone should have a work environment that allows them to thrive and contribute to their full potential. We are actively looking to better serve the needs of the communities we serve and welcome applications from all backgrounds. 

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac Account and email accounts.

Please note that this job advert will close as soon as sufficient applications have been received. So if you are interested, please apply for this vacancy as soon as you can.

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An exciting and new opportunity has arisen for a Trusts & Foundations Manager to join Southmead Hospital Charity.

Why apply? As our Trusts & Foundations Manager you will:

• Make a difference: Working for the wonderful NHS. Southmead Hospital Charity raises funds for projects that are beyond the remit of the NHS but have a huge impact on the lives of our patients, visitors and staff.

• Shape the future: in this role, you will play a lead role in ensuring that the Charity’s growth continues through Trust & Foundation support.

• Be part of a dedicated and committed team: North Bristol NHS Trust is a centre of excellence for the South West and beyond. Our pioneering treatments and advances in care are internationally recognised.

• You will have access to NHS benefits, including 27 days annual leave to start & bank holidays and an excellent NHS pension.

If you are from outside the area, Bristol is consistently voted as one of the best places to live in the UK, with a rich history, thriving arts, music, gastronomic and independent retail scenes. It also offers excellent transport links and easy access to the spectacular countryside and coastlines of South Wales, Devon, Dorset and Cornwall. Our offices are based in Southmead Hospital – a state of the art, amazing facility with an excellent reputation.

The role:
The post holder will lead the Charity’s charitable trusts programme with responsibility for delivering the Charity’s objectives through trust and foundation income generation both within the local area and nationally.

Key responsibilities will include cultivating relationships, detailed research, framing proposals for support, facilitating cultivation events and working closely with the Charity’s senior leadership team to agree defined projects that require internal commitment and substantial financial support.

The post holder will require knowledge of writing charitable bids and be able to demonstrate networking working skills with the ability to identify influential contacts both internally and externally. The post holder must be able to visit contacts, create high quality proposals and lift the profile of the Charity.

Working closely with colleagues, the ideal candidate will have exceptional attention to detail an enthusiasm for the NHS and be passionate about the difference a NHS charity can make.

Interviews will be held on Wednesday, 21 October 2020

Additional contact information

Apply now as we are looking to close the advert when significant applications have been received.

For an informal conversation, see contact details for Sarah Harrison on the NHS website after clicking 'apply'.

If you apply for this vacancy and have not received a communication from this Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.

Please note that this Trust does not reimburse travel expenses relating to interview attendance.

If you feel you meet the requirements of the Disability Act/Two Ticks scheme and require further support/advice, please contact us on the number listed on the NHS website, after clicking 'apply'.

This organisation is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. 

The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.

Staff identify as 'At Risk' and who meet the essential shortlisting criteria of the post will be prioritised. Priority will be given to North Bristol NHS Trust employees in the first instance.

Please note that North Bristol NHS Trust has an arrangement with a number of organisations (please find a list below) whereby we confidentially share previous pre-employment information relating to your existing job in order to support an efficient recruitment process for candidates when offered a new position with us.

(University Hospitals Bristol NHS Foundation Trust, North Bristol NHS Trust, Western Area Health Trust, Bristol Community Health, Avon and Wiltshire Mental Health Partnership, North Somerset Community Partnership, NHS South Central and West Commissioning Support Unit and Bristol City Council)

Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post. Please refer to the ‘Information for Prospective Employees’ attachment for information relating to DBS charges.

The post holder will work alongside the Director of National Development to lead and support the four teams who fundraise for and grow the impact of the organisation within National Development, as well as personally leading the growth of Major Donor partnerships. We are looking for a proven leader and manager with excellent interpersonal and relational skills, who has a track record of exceeding expectations and results.

The post-holder must understand how to inspire, challenge and motivate a range of high-level stakeholders to engage with the work of TLG, as well as being able to demonstrate significant leadership experience! They will be an excellent communicator – both written and verbal and will be excited to make a significant difference for struggling children through this varied and influential role. They will have a strong attention to detail as well as being able to focus on high level strategy and delivery. Ideally, they will have a range of fundraising, communications or advocacy experience or they will be able to demonstrate significant transferable skills.

The individual will be passionate about making as much of an impact as possible in order to support both the growth of TLG to be helping 10,000 struggling children a year by 2026 and about raising awareness of the issues children are facing in the UK today. As a rapidly growing charity, we are focused on becoming a household name in order to be able to make a substantial difference for struggling children across the country, and the applicant must be up for a challenge in a fast-paced environment! For the right applicant this will be an exciting opportunity to be part of a dynamic, pioneering team who spearhead the growth of the organisation.

We are looking for individuals who have a strong and vibrant Christian faith. As part of our commitment to safeguarding, the successful applicant will be required to undertake an enhanced disclosure via the DBS.

We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.

The deadline for applications is 5pm, Monday 26th October. Initial interviews will take place on Wednesday 4th November, with final interviews on Monday 9th November.

Location: Bradford, West Yorkshire 

Hours: 4-5 Days (Including occasional evening and weekend work)

As Operations Manager you will manage the Carer Support Team and assist the CEO with the management of Human Resources including, recruitment, supervision and staff development, performance and discipline. The role also includes but is not limited to help with monitoring budgets and spending, premises management, IT systems management, working with support team to provide carers services, maintenance of an effective client management system and ensuring maintenance of GDPR compliance. 

Location:  EC1 London (current tempoary remote working)

Hours:  Full time (37.5 hrs per week); would consider Part Time (from 0.6 FTE/22.5 hrs per week)

Contract Type:  Materntiy cover (fixed term contract 12 months)

Role overview

We are recruiting for a Grants Officer (maternity cover) to join our grants and research team. This role is a fantastic opportunity for someone with experience in research funding but who is ready to move into or broaden their horizons beyond traditional research grants management in a grant making organisation. 

You will support the entire grants management life cycle, from pre- to post award, of a diverse and expanding portfolio grants. The role will also be responsible for monitoring the progress of these projects including the evaluation and reporting of outcomes and impact.

This is a highly collaborative and strategic focused role that will require the post-holder to work independently and confidently.

About you

You will have research funding experience, a keen interest to learn new skills and ambition to advance your career in the grants management field. You will have high attention to detail and manage, with appropriate support, a diverse workload.

Specifically, you will have:

• A degree level (ideally with an advanced degree) in biomedical sciences or equivalent
• Research and ideally grants management experience.
• Excellent interpersonal skills with the ability to establish good working relationships.

About the team

This role is within the grants and research team who are responsible for ensuring the charity has robust grant making mechanisms to determine best use of charitable funding together with monitoring and evaluating projects and programmes funded by Moorfields Eye Charity.  Over the last five years charitable support, through our grant programmes, has supported over 350 projects and initiatives with £18 million in funding. 

About the charity

Moorfields Eye Charity is the main grant making and fundraising charity for Moorfields Eye Hospital NHS Foundation Trust and its academic partner, the UCL Institute of Ophthalmology.

We are in the early stages of a major capital campaign. Moorfields Eye Hospital NHS Foundation Trust, University College London (UCL) and Moorfields Eye Charity have a once-in-a-century opportunity to create a state-of-the-art integrated treatment, research and education centre. It will benefit Moorfields’ patients and those with sight problems worldwide.

It will push the boundaries of science, deliver breakthrough treatments to the front line of patient care and revolutionise eye healthcare around the world.

How to apply

Please submit a detailed covering letter and CV using the link. 

The covering letter and CV should clearly address your research and grants management experience and why this particular role appeals to you. They should, in total, be no more than three sides of A4.

Applications that do not follow this guidance will not be progressed.

Key dates

Closing date: Extended to 20 September 2020

Interview dates: To be confirmed

Location: London or Washington DC or (or remote based in UK or US)

*40% Travel to RI International Operations

Relief International (RI) is a leading non-profit organisation working across 16 countries to relieve poverty, ensure the well-being, and advance dignity.  We specialise in fragile settings, responding to natural disasters, humanitarian crises, and chronic poverty. This role’s primary focus is Middle East, where we operate in the following countries; Syria, Lebanon, Jordan, Turkey and Yemen.

The Program Development team is dedicated to building high impact programming by raising income from institutional donors (like the USAID, DfID, EC, GAC and the UN). The Programme Development team is based across our global support office in Washington and London and supports Country Offices by helping them to design high-quality programmes, and by raising funds from institutional donors needed to implement them. You will thrive in an entrepreneurial senior team dedicated to building high-impact programming.

The Program Development Manager – Middle East is critical in bringing significant impact and opportunity of funding to our country programme. Reporting to the Senior Programme Development Director, your role will be supporting country teams and will be key in leading in donor liaison and engagement and capture management. A large proportion of your time will be supporting country teams in proposal development. 

To be successful in this role, your approach will be entrepreneurial and will bring proven experience in building high impact programming though programme design and proposal development. Bringing a strong network of contractor, donor relationships and understanding of donor tends. Your excellent written and verbal communication skills will be critical to this role.

*Travel

This role is expected to travel (at least 40%) to field sites as well as other RI countries as needed once the organization determines it will be safe to begin regular travel.

Due to COVID 19, RI policy currently limits international travel and this role is expected to be initially based remotely from home. The organisation is undertaking regular reviews and risk assessments to review travel restrictions on a global and local level. 

How to apply.

• To apply for this post, click on the “Apply” button in the job advert page
• You will be asked to upload a CV and Cover Letter.  The cover letter should be no more than 2 pages long and explain why you are interested in this post with Relief International and how your skills and experience make you a good fit.

Closing date. Please apply immediately we will be reviewing applicants on a rolling basis, therefore may withdraw the position for the job board closing date.

Please apply by uploading your cover letter and up-to-date CV on our website.

Due to limited resources, only short-listed candidates will be contacted.

Note to external agencies, we will not be accepting CVs from third parties.

Relief International is committed to protecting our staff and the communities we work with from abuse and harm including sexual exploitation, sexual abuse and sexual harassment.

All staff are expected to abide by our Code of Conduct.

Recruitment to all roles in Relief International include a criminal records self-declaration, references and other pre-employment checks, which may include police and qualifications checks.

Diversity, Equity and Inclusion

Relief International is committed to diversity and gender equality, we strongly encourage applicants from the global south and female candidates to apply.

Would you like to work in an innovative national charity which aims to combat social isolation and loneliness among older people?

Do you have excellent communication skills and a proven track record of securing grants from grant-making trusts?

This is a great opportunity for an experienced Trust Fundraiser with a proven track record to join our team!

Linking Lives UK exists to reduce social isolation and loneliness, with a particular focus on older people. Working in partnership with churches and Christian organisations we are setting up befriending projects right across the UK, bringing people together, because we believe no one should feel alone.

We are looking for someone who will build on existing relationships with grant and trusts organisations and identify and approach new organisations to meet annual financial targets. You will be able to compile and submit compelling applications for funding with accuracy and implement robust procedures to ensure we meet the funders formal reporting requirements. 

Hours: 24 hours per week – Flexible working available
Status: Freelance/ Self-employed
Location: Home-based
Contract: 1 Year initially (subject to 6 month review)

We want to hear from all interested candidates, and to be considered for the position we strongly recommend submitting a detailed covering letter along with your CV, outlining why you're right for the role.

You're one click away ... Apply Now!

Civitas charity are proud to be working with a fantastic independent grant making charity focused on the legal sector. The charity focuses on the role of legal education to empower individuals and organisation’s to understand and use the law as a tool for change. An opportunity has arisen for an experienced Learning Manager to join the team as it aims to deliver the five-year strategy. The Learning Manager is an exciting new role, which reflects a conscious move to prioritise learning over accountability in the foundation’s relationship with grantees as part of a five-year strategy launched in January 2020. There will be a focus internally to develop the systems for more systematic learning from grants and across the team, as well as how the foundation better support’s grantee organisations to learn from their work and from each other.

Who are we looking for?

Ideal candidates will possess extensive experience of working with non-profits in research and evaluating their work. You will be a natural communicator who has demonstrable experience of promoting a learning culture within organisation’s. You will be technical competent using statistical data, both quantitative and qualitative, to help inform decisions. Add to the technical knowledge and research skills, you will also possess excellent interpersonal skills and work well within diverse technical teams which include policy and grant managers. You will be able to demonstrate your commitment and interest in social justice and previous grant making experience will be an advantage however not essential.

*Part time/flexible working requirements will be considered. The successful post holder will need to be able to travel to London at least 2 days a week with some national travel required.

Please apply directly to this great opportunity or contact Syed at Civitas Recruitment for an initial discussion and a detailed job description. Early applications are encouraged.

To apply please email a CV 

Step by Step supports young people who are going through hard times and facing homelessness. Our unique approach combines accommodation, personal development, and specialist support services, to help a young person to break the cycle of homelessness and thrive in their future .

Each year we work with over 1,500 young people aged 11 – 25 and we have an excellent reputation amongst our funders and within the sector. 

This role is part of our fundraising team and delivers our strategic and operational plans that seek to maximise income from charitable Trusts, Grants and Foundations to support Step by Step’s work.

Reporting to the Head of Fundraising, you will be managing the Trust and Grants income stream. The role will involve researching and applying for new funding from Trusts, Grants and Foundations, as well as maintaining and developing existing relationships to secure future support. You will need strong written and communication skills to write persuasive cases of support for applications and effective impact reports.

The ideal candidate will have an excellent track record of raising income from Trusts, Grants and Foundations, together with exceptional research, communication and relationship development skills.

Please note : We will be interviewing as the applications come in, so the job may close early if we find the right candidate.  You are therefore encouraged to apply ASAP.

London/Nationwide

The National Lottery Community Fund is the largest community funder in the UK and is proud to award money raised by National Lottery players. At the heart of our work is the belief that when people are in the lead, communities thrive. We listen, collaborate and fund so that we can support great ideas that make good things happen.

Last year we funded over 14,000 projects and awarded £590m in grants. We are very proud that almost 60% of our grants in 2019 were awarded to new grantees. Our funding reflects our commitment to value the diversity of communities and their creativity. We support charities, community groups, and people with great ideas – local or national, large or small. As people and communities start to recover from the Covid-19 crisis, our funding will provide crucial support to build and maintain strong communities and networks.

We are looking for an inspirational new Chief Executive who will place people at the centre of our work, encouraging collaboration and innovation, both internally and externally – helping us to continue to fund great ideas, as we have done for the last 25 years.

You will lead and inspire around 1000 colleagues, supporting projects with people and communities at the heart. You will work with stakeholders in communities, civil society, government, devolved administrations and in the private sector to promote the impact of National Lottery funding across the UK, and our role in an international context.

With a strong leadership background in civil society, public service, government or business, you have experience of delivering positive change in an organisation of significant scale and complexity and a broad and deep understanding of charities, community groups and voluntary organisations.

A skilled networker, you’ll be an impactful and approachable leader, with a passion for empowering communities.

This is a rewarding and unique opportunity to lead an organisation that enables people and communities to do extraordinary things.

For further details please click on 'Apply'

Closing date is 10am Tuesday 29th September 2020.

We are seeking a motivated and experienced individual who shares Mosac's values to become our first ever Volunteer Manager. TO APPLY please email with an up to date CV and one page covering letter telling us why you want to become our Volunteer Manager and how your skills and experience match our needs for an empathetic and non-judgemental individual to take up this role, to support our fantastic and growing team of volunteers. 

Job Title:   Volunteer Manager

Hours: 35 per week

Reporting to: Training Manager

Responsible for:   Volunteers and Peer Support Network

Location: Brockley

Salary: £32,233 per annum 

Mosac Background

Mosac has been delivering unique support services for the families of victims of Child Sexual Abuse (CSA) for over 25 years. In a safe environment, we offer free services to families affected by CSA, all of whom are vulnerable with some being excluded, or facing other forms of hardship.  Mosac’s services include a national Helpline, Counselling, Play Therapy, Advocacy & Advice, Training and e-mail support services. We enable families to achieve and sustain an improved quality of life by rebuilding confidence, alleviating isolation, improving well-being and resilience, promoting inclusion and empowering individuals to move on with their lives, with the skills and knowledge to safeguard themselves and their children in the future.

Mosac Volunteer Programme

Volunteers are the lifeblood of our organisation, supporting each area of our work. Mosac’s Training Services have been in operation for over 15 years, preparing all Mosac volunteers to deliver our frontline services supporting vulnerable families affected by CSA. Last year our volunteers delivered over 3,000 hours of support to families affected by CSA, equating to two full time staff.

Job Purpose

We have ambitious plans in place to expand our services over the next three years, in response to increasing client need. To do this, it is vital that we recruit and support more volunteers. This new role of Peer & Volunteer Support Manager will deliver an expanded volunteering programme of recruitment, training and support.

This role will also transform how survivors of child sexual abuse and their protective families can participate, contribute and connect. This will include supporting those with lived experience of CSA to co-design our work, establish and run a Peer Support Network and wellbeing activities, and supported volunteering for those ready to move towards employment or training.

Role Description

To develop and implement a new programme of training and support to expand Mosac volunteer numbers. Supporting those with lived experience of CSA to co-design and manage the programme.

To represent Mosac externally, developing new partnerships with third sector organisations to recruit and refer volunteers, and raise awareness of Mosac’s work.

To ensure adequate numbers of appropriately qualified, skilled and experienced Volunteers are maintained throughout the year to meet all Mosac’s service needs. To manage the volunteer recruitment and selection process throughout the year.

To deliver core volunteer training including: understanding CSA, signs and symptoms; grooming and perpetrators; safeguarding; professional boundaries; and self-care. Deliver specialist training for individual training roles, and ongoing training throughout the year.

Deliver enhanced support for volunteers with lived experience of sexual abuse including frequent line management and arranging clinical supervision.

To work collaboratively with other Mosac team members, to provide support that is appropriate, timely and tailored to suit the needs of individual volunteers and clients.

To train and support volunteers to develop our peer support group and network, and wellbeing activities. Empowering those with lived experience of CSA to take control of the groups. Supporting with recruitment of wellbeing volunteers to deliver yoga, gardening etc.

Key Responsibilities

• To develop and implement a new programme of training and support to expand Mosac volunteer numbers. Supporting those with lived experience of CSA to co-design and manage the programme.

• To represent Mosac externally, developing new partnerships with third sector organisations to recruit and refer volunteers, and raise awareness of Mosac’s work.

• Manage the recruitment of new volunteers, interviewing candidates and following a best practice volunteer recruitment process

• Design and deliver training for all Mosac volunteers, appropriate to the service/s that they will be supporting – conducting core training programmes throughout the year ensuring all training meets child protection and safeguarding protocols

• Providing bespoke training to individual volunteers when necessary. Work collaboratively with other Mosac staff to ensure that the ongoing training needs of all clients and volunteers are met in a timely fashion

• Hold post-training interviews with volunteers to assess suitability and support Service Managers with the induction of successful candidates
   
• Deliver enhanced support for volunteers with lived experience of sexual abuse including frequent line management and arranging clinical supervision.
• To train and support volunteers to develop our peer support group and network, and wellbeing activities. Recruitment and management of wellbeing volunteers.
• Review and evaluate the volunteer programme on a regular basis, using feedback from clients and volunteers to shape the programme going forward
• To organise regular team events and communications to support volunteers
• Keep accurate and appropriate written training records for every volunteer in training, storing records in accordance with Mosac’s data protection requirements
• Contribute towards timely and accurate reporting to Mosac funders and the Board of Trustees
• Prepare supporting information for new fundraising applications, as required
• Being proactive in keeping up to date with relevant legislative changes and other Mosac Volunteer Programme related developments including responsibility for volunteering policy
• Attending regular clinical Supervision, supported by Mosac
• Attending regular Mosac staff and team meetings
• Carrying out any other reasonable duties as required from time to time by the charity
• Some flexibility and out of hours working may be required from time to time

Disclosure and Barring Service and Data Protection

Due to the nature of Mosac’s work with vulnerable children and adults, the Peer & Volunteer Support Manager will be required to provide information for a Criminal record check (Disclosure and Barring Service) on first appointment and thereafter every two years. Where the Training Manager has access to data relating to clients of Mosac, all such personal data shall be treated in accordance with the Data Protection Act 1998 and the principles of the General Data Protection Regulation introduced on 21 May 2018.

Person Specification:

Personal Attributes

• Ability to manage own/ joint workload and prioritise tasks
• Excellent verbal and written communication skills
• Conscientious, hard-working and self-disciplined
• Ability to work to deadlines/targets for self and others
• Works effectively and calmly under pressure
• Ability to work on own initiative
• Active team player
• Ability to guide, support and develop volunteers
• Ability to  engage clients who have experienced trauma
• Non-judgemental
• Creative and resourceful

Essential Skills, Experience and Qualifications

• A minimum of 3 years supporting volunteers or volunteering in a charitable organisation
• Empathy with Mosac’s clients and cause with knowledge of the impact of sexual abuse on children, families and the wider community
• Demonstrable track record and knowledge of designing and delivering volunteer support and training
• Excellent communication skills, including experience of communicating effectively across cultures and with diverse audiences, both verbally and in writing
• Excellent IT skills – with a good knowledge of Microsoft Word, PowerPoint and Excel
• Excellent organizational, time management and decision-making skills
• Ability to identify and flag safeguarding issues for vulnerable adults and children
• Running a client centred support service

Desirable Experience

• Profile raising work through networking and building partnerships
• Supporting people with lived experience of abuse to participate and volunteer
• Delivering training around safeguarding, child sexual abuse and/or similar trauma

This new post is funded by grants from The City Bridge Trust, The National Lottery Community Fund and The Tampon Tax Fund.

Call and Care Manager

Employer: Dementia Concern

Salary: £30,000 to £32,000 per annum

Hours: 35 hours per week

Responsible to: Operations Manager & CEO

Responsible for: Up to 15 Care Attendants

Are you a Registered Care Manager or would like to work towards being a register manager, looking to work with a long-standing local charity supporting people living with dementia in Ealing and their carer?

The Dementia Concern Call & Care service offers respite care for carers through providing social interaction and activities to people living dementia through a dedicated team of Care Attendants. We are looking for a registered manager or someone who would like to work towards being a CQC Manager with the drive and ambition to take the service forward. The ideal candidate must have excellent communication and commercial acumen.

Dementia Concern has been providing services for people living with dementia and their carers for more than 25 years and prides itself on providing innovative and high quality services. This post is an opportunity to specialise in a growing field working with a diverse and highly experience team.

Purpose of the Post

The main purpose of the post is to manage the home respite of the charity Call & Care service. Call & Care is a CQC registered service and provides a respite service for carers while providing social stimulation for persons living with dementia. It is paid via the client’s eligible benefits or from their own personal means.

The role also involves working alongside the Volunteer Coordinator who organises a free Carer’s Short Breaks service within the borough. Both roles are part of the grant funding which provides the CQC-registered Call & Care Service and a free volunteer-led sitting service for those living with dementia and their carers. 

Both elements of the Carer’s Short Breaks programme are referred via Ealing Social Services.

The main tasks of the post are to:

• Provide effective management of the day-to-day operations of the Call and Care Service
• Co-ordinate referrals and carry out assessments, including risk assessments, for people with dementia and their carers
• Undertake reviews of the needs of service users
• As registered manager ensure that Call & Care complies with all relevant requirements including Health & Safety and the registered service standards laid out by the Care Quality Commission
• Ensure agreed policies and practices are followed and develop new and updated policies and procedures in consultation with the CEO and support of the HR Manager
• Prepare rotas, check and approve timesheets and annual leave requests
• Maintain good records and statistical systems in accordance with the requirements of both the organisation and funding bodies to achieve targets
• Manage the budget for the service and ensure value for money for service users and the organisation
• Liaise with other colleagues and relevant agencies on the specific needs of service users and share information if requested
• Take responsibility for resolving service failures and complaints and reporting these to the CEO
• Support the development of an improved database for the service
• Monitor and evaluate the performance of Call & Care including outputs and outcomes 
• In conjunction with the CEO develop the service and identify new marketing opportunities
• Provide regular reports to the CEO, the Board of Trustees and relevant

Staff Management

• Provide effective line management of Call & Care staff including the recruitment, induction, supervision and appraisal of Care Attendants 
• Identify and review development opportunities, which will enhance the personal and professional competence of staff and service 
• Oversee relevant training for all staff 
• Plan, allocate and review the work of Care Attendants through their regular one-to-one supervision 
• Arrange and chair regular team meetings for Call & Care staff

Other Duties

• Provide out-of-hours emergency support through an on-call system
• Keep up to date with national and local trends and developments affecting people with dementia and their carers 
• Promote the organisation and its aims externally
• Work in partnership with other organisations to promote awareness of dementia
• Attend meetings, training and conferences as required
• Carry out any other duties which may arise from time to time and are appropriate for the level of the post as directed by the CEO.

Person Specification Essential

• NVQ 4/QCF Level 5 in Health and Social Care or willingness to work towards this
• At least 2 years’ experience of managing and supervising staff in a domiciliary setting
• Experience of assessing service user needs and carrying out risk assessments
• Understanding of Personalisation and its impact on direct service delivery
• Knowledge and understanding of CQC regulatory framework
• An interest in the field of Dementia, the process of ageing and social care
• Capacity to work with service users, carers and the public
• Proficient IT skills including knowledge of databases, rota systems and supporting on-line impact reporting and CQC rating
• Good time management skills and ability to work to tight deadlines
• Willingness to work outside normal working hours (on rota system).

Desirable

• Experience of working as a CQC registered manager
• Experience of running a home care or respite service
• Commercial awareness and ability to understand and manage budgets
• Experience of monitoring, evaluating and auditing
• Ability to communicate well within writing and verbally
• Educated to degree level

Applying for the Vacancy

Please ensure you read through all the information enclosed, including the job description and especially the person specification: the latter will be used as the selection criteria.

A maximum of one A4 sheet of additional information may be added to the application form.An application form is required, but CVs can be submitted as supplementary material. 

I hope you find this information useful and you decide to make an application.

Please ensure that your application and equality & diversity monitoring form reach us by no later than 5pm 27th October, 2020 if we receive a high volume of candidates we may move the closing date forward and if we receive too few replies, we will extend the closing date.

Individuals offered the position will have to undergo an enhanced DBS check. 

Mary Burden

HR Manager

Operations’ Manager: £34,00 – £35,000

Full time - 3 Months Contract with potential for extension

This is a key role in the Senior Management Team responsible for the day-to-day operations of the Charity, Admin staff and Volunteers

We also have a vacancy for a:

Thinking Space Facilitator:  £60 - £65 per hour depending on experience

Start in September 2020 - Bi-weekly Sessions - 1 Year Contract

The Claudia Jones Organisation and the Tavistock & Portman NHS Foundation Trust is seeking a Facilitator for their therapeutic Thinking Space group for women of African and Caribbean heritage who have experienced trauma.

HOW TO APPLY

Please email a CV and cover letter with the Subject: Operations Manager. The cover letter should detail where you saw the role advertised, how you meet the person specification and why you are interested in the role in no more than 2 sides of A4.

If you wish to express an interest in the Facilitator’s Role, please send an email to address in this job advert  for job description and specification.

Please write the Name of the Post in the Subject Line of Your Email.

We will close the applications as soon as we have received sufficient applications.

An enhanced DBS disclosure is a requirement for all post and 2 references.

Black and ‘Minority Ethnic’ Women only need apply (Schedule 9, Part 1, 158 and 159 Equality Act 2010). All posts are subject to an enhanced vetting and barring check. No agencies please.

JOB DESCRIPTION

OPERATIONS MANAGER

Operations’ Manager: £34,00 – £35,000

Full time - 3 Months Contract – Potential for extension

This is a key role in the Senior Management Team responsible for the day-to-day operations of the Charity, Admin staff and Volunteers

OUR BACKGROUND Claudia Jones Organisation (CJO) is one of the few African Caribbean Women and Families organisations in London. Founded in 1982 at the request of Caribbean women, CJO delivers family centred services for women with children age 0-17, gender-based violence support, connections for older people, health and wellbeing activities, counselling and therapeutic interventions to inspire and empower African Caribbean heritage women and families. CJO is committed to a culture of bold leadership, innovation in all aspects of our work, partnerships and most crucially, accountability to those we serve.

Our National Lottery Community Fund project builds on our earlier Hackney Women’s Haven partnership services that sought to foster women’s freedom from violence, discrimination, and exclusion, supporting women to stay safe and make positive changes to their lives. The focus of our work under this role will be to foster a therapeutic approach to providing a cohesive specialist support service for African Caribbean heritage women and families. This will include working within CJO’s Community-based Approach to Wellbeing through Specialist women and families service by us and for us.

PURPOSE This is a key role in the Senior Management Team, responsible for ensuring that the Central Services of the charity meets the strategic objectives and values of the Organisation.  This role deputises for the Executive Director.  In collaboration with the Director, the Operations Manager is responsible for overseeing an ambitious fundraising strategy, as well as managing the HR, payroll, and finance functions. You will ensure organisational effectiveness jointly with the Director by providing leadership for the organisation's operational planning, working closely with other Senior Managers, staff and volunteer team, contributing to the development and implementation of organisational strategies, policies and practices in accordance with CJO’s overall strategy. This position is key in supporting the Board of Trustees, clinical, administrative staff, volunteers and, centrally, in ensuring service users are welcomed and related to consistently in a warm and respectful manner.

Duties and responsibilities:

Operations:  Counselling/Therapeutic, Casework and Administrative Work:

• To ensure effective systems are in place to manage the processes of the referral, assessment, and on-going support for service users to ensure ongoing communication with and between referrers, service users, support staff and therapists.
• To ensure that the organisation is compliant with Data Protection Regulations, acting as the Data Protection Officer for CJO and supporting staff and volunteers in maintaining the security and confidentiality of service users, members, and volunteers.
• To support all staff and volunteers in carrying out the essential administrative tasks needed for the governance and smooth running of the CJO including supporting attendance for individual and group sessions, particularly bearing in mind that the majority of staff and volunteers are part-time, sessional or voluntary and have a variety of other commitments outside of CJO.
• To ensure that CJO staff and volunteers are informed of and put into practice the charity’s policies for the safeguarding of children and vulnerable adults, health and safety, risk management and equality and diversity.
• To co-ordinate the regular therapeutic group meetings for staff, volunteers and service users held regularly.
• To facilitate communications with service users, staff, trustees, and outside agencies in the network around existing and new partnerships including lawyers, clinical agencies, social services and education departments, community organisations, and funders.
• To liaise with staff and agencies with regards to specialist reports and letters for the different stages of support to ensure the timely submission of high-quality reports in line with deadlines provided by funders, lawyers, statutory agencies, and others.
• To manage the facilities of the organisation and its cleaning and hall/room hiring.

Financial Administration and Management:

• Working with the Finance Assistant and Management Accountant to ensure the timely delivery of regular, accurate financial reporting information and financial forecasts in the most effective form for the trustees, finance committee and staff.
• In conjunction with the Management Accountant and Consultant Fundraiser, to co-ordinate the annual budgeting, financial planning, and fundraising processes with the Director.
• To ensure the effective operation of the centre’s financial management and reporting systems, maintaining up-to-date and accurate financial administration records, including clear records of all cash expenditure.
• To oversee monthly and quarterly assessments and forecasts of the organisation’s financial performance against budget, financial and operational goals.
• To reconcile monthly financial activity, consistently monitoring organisational cashflow.
• To manage day-to-day processing of accounts receivable and payable, ensuring invoices for work carried out by staff are raised and purchase invoices are paid in a timely manner.
• To coordinate all withdrawals, deposits, and any communication with the bank, as required.
• To work with the Management Accountant in the preparation of information for the annual audit and its submission to Auditors.
• To fulfil all HMRC related requirements in conjunction with the Management Accountant.
• To keep records for the purpose of claiming Gift Aid.

Human Resources and Support:

• To work with the Director, staff, and volunteers to create an environment in which all service users, staff, volunteers, and visitors are appropriately welcomed and supported in a respectful, open, and warm manner.
• In consultation with the Director and Board of Trustees, to develop policies and procedures in volunteer and staff management, ensuring staff and volunteers are fully aware of and trained in these practices and in CJO’s organisational values.
• To manage and supervise the work of the Reception Admin Assistant, Finance Admin, Facilities worker, and admin volunteers.
• To manage the recruitment process for new staff and volunteers including assisting in the preparation of job descriptions, advertising roles, the organisation of and participation in interviews, follow up on references and carrying out DBS checks, organising contracts, assisting in the production of induction materials and ensuring that a proper induction takes place.
• To maintain personnel and employment records, as required by law.
• To co-ordinate training for staff and volunteers in consultation with the Director, other Managers, and staff/volunteer team.
• To develop and implement a mentoring scheme for CJO.
• To be attuned to the needs of the community, dropping into CJO, providing assistance and support as required or signposting to other members of staff, as necessary.
• To provide guidance to other staff in the short-term absence of other senior staff (sickness/annual leave/training).

Fundraising:

• To work with the Director and Consultant Fundraiser to ensure that the CJO has an ambitious and effective fundraising strategy, working to diversify the charity’s funding streams.
• To work in conjunction with the Consultant Fundraiser in the preparation of high-quality detailed bids for capital and revenue funds from relevant donors based on detailed information about.
• To schedule and coordinate the receipt of grant payments and to work with the team to prepare comprehensive grant reports to all trusts and foundations in line with the donors reporting requirements.

• To carry out administration required for receipt of all donations including standing orders and CAF cheques and overseeing the upkeep of the beneficiary, donor, and funder database in line with GDPR and Data Protection Procedures.
• To work with the Consultant Fundraiser, Admin finance in the development of a major individual donor programme.

• To communicate with relevant grant managers, keeping them up to date with organisational developments, events, and activities.
• To foster an open, involved, and authentic communication with donors, encouraging donors to visit CJO.

Organisational Effectiveness:

• To coordinate the annual monitoring and evaluation process in consultation with the Director and the external evaluation team.
• To work with the Director to ensure that CJO complies in all its roles and activities with all relevant legislation, including that applicable to Charities and Companies.  This task also encompasses taking the minutes of Trustees and Finance Committee Meetings, keeping company records up to date at both Companies House and the Charity Commission, ensuring all company records are clear and up-to-date to enable smooth filing of Annual Reports and Reviews each year.
• To liaise with the landlord and CJO’s Trustees in relation to premises management including renewing building usage and organising repairs, additional room hire, etc, as necessary.
• To increase the effectiveness and efficiency of CJO’s operations through reviewing and developing initiatives to improve each function - HR, IT, Finance, Fundraising, Administration, staff support as necessary

Risk Management:

• To work with the Director, Service Manager and Clinical Lead and Trustees in the development, implementation, review and maintenance of Baobab’s risk management matrix, particularly as it relates to risks for service users and young people of suicide, aggressive behaviour and deterioration in mental health.
• To ensure statutory compliance with Health and Safety and other relevant legislation, conducting risk assessments, monitoring performance, and reviewing procedures.
• To ensure the correct organisational insurance policies are in place.

Public Events:

• In consultation with the Director to plan, implement, monitor and evaluate a broad range of public events (such as regular ‘The AGM, Black History Quiz, International Women’s Day, CJO  Talks’ Seminar series) and training activities related to the needs of our service users.  
• Assist in preparation of materials for teaching and training sessions for professionals in the networks around our service provision.

Other duties

• To undertake other duties which may be regarded within the nature of the post, in discussion with the Director.
• To engage in regular managerial supervision with the Director.
• To participate in training and CPD

PERSON SPECIFICATION

Specification

Essential

Desirable

Qualifications,

Education & Training

Education to degree level or equivalent professional experience

Knowledge of a range of computer packages (e.g. Word, Excel, PowerPoint, Outlook, and accounting software).

Knowledge of data protection legislation.

Management accounting

Experience

At least 5 years office and/or operations management experience in a small organisation.

Experience of managing a team

Experience of financial administration such as petty cash handling, issuing, and paying invoices, book-keeping using accounting software, financial management information, Website

Experience of GBV services and women only services in the BAME voluntary sector.

Experience of setting up and maintaining office systems

Facilities management experience

Project management experience

Experience of setting and working to targets, budgets, and deadlines

Experience of developing funding bids

Experience of producing reports of organisational outcomes, outputs, and financial activity.

Experience of identifying opportunities, planning new activities, and managing change.

Experience of working in a BAME organisation/ service which promotes the rights of vulnerable women and families with multiple disadvantages.

Experience of asylum seeking or refugee issues

Experience of working within a women and families services children, adolescents, and young adults with mental health problems

Event management experience

Experience of editing documents and preparing publications

Skills, Attributes & Competencies

A very high level of self-management with ability to manage own workload, time and prioritise effectively with competing deadlines

Excellent organisational skills and the ability to multitask

Achievement orientation

Analytical thinking with the ability to examine what lies under the surface, anticipate what is needed together

High level of accuracy and attention to detail

High level of numeracy

Ability to multitask in the face of multiple demands

Ability to use initiative and be creative in the face of problems

Excellent interpersonal skills with adults, children, young people, staff, and visitors and a warm, interested and involved manner while maintaining professional boundaries

High levels of sensitivity, emotional intelligence, and resilience

Ability to work as a member of a team, seeking support from colleagues as appropriate

Commitment, Values & Motivation

To work in ways that promote a multicultural, multi faith environment with a genuine commitment to equal opportunities

To inform oneself about the external political environment towards African heritage communities and the different contexts that, young people, women girls, and families life situations which they find themselves in the UK.

To work in ways that promote human rights

To understand and work towards meeting the diverse needs of the African Heritage community who have experienced violence and who consequently function in unstable and chaotic ways.

To work in a therapeutic community

To want to make a difference in the lives of those who access our services.

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