Waking Night Support Worker

You will join us as a Waking Night Support Worker to support 4/5 young people in our care.

Waking Night Support Worker Responsibilities:

You will follow individual care plans for the young people with the aim to help them move onto independent living in the future. You will support with their therapy, plan social and leisure activities, complete general domestic tasks, give medication and complete associated paperwork. You will be supported by a multi-disciplinary team including Nurses, Psychologists and Psychiatrists to ensure we achieve the best possible outcomes for our young people.

Waking Night Support Worker Requirements:

You do not require any previous experience for this role. You should be IT literate as there is a requirement to update online care records. Be flexible with the ability to work a 7 day rota. The night shifts operate 8.30pm-7.30pm. Having a driving licence is not essential but it is beneficial to help transport our young people to appointments and activities.

About Care in Mind:

Care in Mind provides residential services for young people and young adults aged 16-30 years old who have been discharged from psychiatric inpatient stays or secure children’s homes. Our aim is to support the young people using an innovative therapeutic approach and least restrictive practice to enable them to live in a non-secure community setting and to achieve their individual goals in preparation for transition to adult life. Our “no restraint” policy allows for more respectful and thoughtful relationships with young people and avoids traumatisation and consequent escalations in risk.

Location: Wirral

Job type: Full Time, Permanent, 38.5 hours per week

Salary: £19,019 per annum (£9.50 per hour, includes an unsociable hour’s payment of 50p per hour)

Benefits: 28 days holiday including bank holidays rising to 35 days with increased years service; Paid 2 week full induction before you start; Opportunity to complete your Level 3 Lead Adult Care Worker qualification; Excellent career progression; Paid enhanced DBS check; Enhanced Company Pension Scheme; 24 hr Employee Assistance Programme and counselling; Free onsite parking; Life Assurance; Online discounts; Refer a friend scheme where we pay £500 for every friend you refer; Annual paid Summer and Christmas parties; Length of service awards.

Closing date for applications: 5th January, 2020

You may have experience of the following: Support Worker, Waking Night Support Worker, Care Worker, Care Assistant, Care Staff, Social Care, Social Worker, Social Work, Healthcare Assistant, Healthcare Worker, Young People, Vulnerable People, Charity, Charities, Third Sector, NFP, Not for Profit, Voluntary, etc.

Ref: 90745

Night Reconnection Assistants – Assessment Hubs

£25,202-£28,908 pa

Shepherds Bush or Southwark

Permanent/Full Time (37.5hrs per week*)

We are currently looking to recruit Night Reconnection Assistants to work in our South and West London No Second Night Out Staging posts.

Our Staging post models focus on helping people who are new to rough sleeping. Our challenge is to quickly help people avoid rough sleeping and support them to find alternative accommodation so they can avoid the dangers of rough sleeping.

Night Reconnection Assistants provide a safe and supportive environment at night to clients; and support a team of Assessment and Reconnection Workers, with key tasks; such as implementing reconnection plans and supporting clients into appropriate accommodation. 

We are seeking candidates with some experience of dealing directly with the public and/or customers in a busy service environment and experience of working effectively with others to get things done.  Candidates will also need to have some understanding of the issues faced by homeless or vulnerably housed people and the difficulties they experience in accessing services, you don’t need to have direct experience, above all we are looking for inspirational, committed individuals who have a genuine desire to support people to transform their lives.

In these roles you will be working on 7 day weekly a rota pattern with an average of 3 waking night shifts in a row (8pm–8.30am or 9pm–8am). Please note, rota’s and shift times can be subject to change.

In return, we offer a range of benefits including a pension scheme, staff discounts scheme and initiatives to help you maintain a healthy work/life balance. We are also committed to providing our staff with a wide range of learning and development opportunities; in support of their personal and professional development.

If you believe that you have what we are looking for, and have an interest in working for a charity which makes a real difference to the lives of people who are homeless, we encourage you to apply.

Please ensure that you read the comprehensive job description and person specification for the role. When applying please address the person specification, clearly setting out how you meet the requirements for the role.

To view job descriptions on our vacancies page, please click on the document available tab above the relevant job advert.

Closing date: 10.00am, 16 July 2019

Interview and assessments: 10 December 2019

It is a requirement for this post that an enhanced DBS disclosure check, will be undertaken for the successful candidate.

At St Mungo’s, equality, diversity and inclusion are central to the organisation's values and how we work. We are in the top 50 of Stonewall’s Workplace Equality Index 2019, we are also proud to have been awarded Personnel Today’s 2018 Diversity and Inclusion (Public Sector) award and we are a Disability Confident Employer. To ensure that our workforce reflects the diversity of our clients as well as the communities that we live and work within, we encourage and welcome applications from all sections of the community.

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

Positive Behaviour Support Workers (Ref: PBSW-0919)

Salary: £23,088 per annum pro rata

We also offer flexible bank work at an hourly rate of £13.

Hours: Full time, 37 hours per week (part-time posts available, including weekdays, weekends, evenings, waking nights, sleep-ins and bank holidays)

Do you have experience of working in challenging settings? 

We are looking for proactive, positive, and professional people with experience in demanding settings to join our Sessional Specialist Positive Behaviour Support team, minimising risk and maximising choice for the people we support.

Do you have the determination to ensure everyone succeeds?

We are looking for caring and compassionate staff to empower the individual with making meaningful choices, accessing the community for rewarding activities, and build lasting relationships.

We are Centre 404; a friendly, local and thriving charity with an excellent reputation for providing high quality support and services to people with learning disabilities and their families in North London areas. 

We have exciting opportunities to work in our individually tailored positive behaviour support services for people with varied needs who may have autism, learning disabilities and complex behaviours. The duties will be varied and no two days will be the same. 

Our clients are individuals and they all deserve to be treated as such. As a general guide, duties may include support to take part in a wide range of special interests and activities that support their health and wellbeing such as arts and crafts, watching the footie, drama, musical evenings, gardening, shopping trips and social occasions, as well as some support with personal care needs.

How to apply: Please submit a copy of your CV along with an application form. We would also appreciate if you could complete a diversity monitoring form.

Please check your email for confirmation that your application has been received and to follow further instructions if applicable.

Centre 404 is committed to safeguarding and promoting the welfare of adults at risk and we are looking to recruit people who share these values. All our offers of employment are therefore subject to an enhanced DBS check, proof of eligibility to work in the UK and two satisfactory references.

We are dedicated to providing a meaningful and rewarding work environment, as well as offering a range of perks and benefits for our staff to enjoy.

Centre 404 is an equal opportunities employer and welcomes applications from all sections of the community. Charity ref number 299889

Simplified Recruitment is a Job Advertising Agency working on behalf of Centre 404. By applying for this position you are giving us permission to pass your CV and covering letter to a third party in relation to recruitment. A full copy of our privacy policy can be viewed on our website.

 Ref: SR506281

The purpose of this post is to be a key member of staff delivering the NightLight Mental Health Crisis Service, taking part in a staff rota covering 7 days per week.

Job Title: NightLight Crisis Support Worker
Salary Grade: £20,000 per annum incl. Outer London Weighting (OLW)
Responsible to: NightLight Coordinator
No. of Hours: Full time or part time
Main Base/s: Watford/ Ware/ Hemel Hempstead/ Bishops Stortford/ Borehamwood

Key Responsibilities

• To play an integral role in instilling HMN’s values through the NightLight Mental Health Crisis Service.
• To play a key part in the development and delivery of quality crisis support services.
• To work with the NightLight Team Leader to generate new approaches to crisis support services in line with identified need.
• To ensure service user involvement and a person centred approach are embedded within own working practice.
• To provide a person centred and recovery orientated approach in all aspects of the roles and responsibilities.
• To promote people’s rights and responsibilities
• To ensure the delivery of quality services at all times.

Service Objectives

The objectives of Hertfordshire Mind Network’s NightLight Mental Health Crisis Service are:

• To improve the mental wellbeing of people experiencing mental health crisis in Hertfordshire.
• To provide support to clients accessing all elements of the NightLight provision e.g. crisis house, visits to the centre, telephone helpline and the crisis cafés.
• To contribute to an improvement in individual mental wellbeing.
• To remain a source of independent support for all clients.
• To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis.
• To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.

Closing date for receipt of applications is Tuesday 17th December 2019 by 5pm

TO APPLY AND FOR MORE INFORMATION:

If you would like to find out more about this position and to apply, please click the Apply button to be directed to the Herts Mind Network website where having read the attached job description you can submit your CV and a supporting statement outlining why you are suitable for the role. 

An approved Enhanced DBS check is required for this post

Hertfordshire Mind Network is an Equal Opportunity and Mindful Employer.

No agencies please.

Waking Night Support Worker - Watford Winter Shelter (Contract)
Watford, Hertfordshire

About Us

New Hope is a charity that exists to support individuals who are homeless or in vulnerable housing. Providing accommodation as well as group and one-to-one support, we seek to transform and rebuild damaged lives. Founded upon Christian values, we support those of any faith. Our accommodation can sleep up to 66 people every night across three buildings and we are fortunate enough to be able to help over 500 people each year.

We are now looking for a Waking Night Support Worker to join our team for a four month contract. 

Your Rewards

- Salary of £9.31 per hour
- The chance to help combat homelessness in Watford
- Develop vital skills and valuable experience

If you are passionate, caring and responsive to people’s needs, this is an outstanding chance to get involved with a charity that is making a real difference and positively impacting homelessness.

We’ll provide you with amazing training to equip you with the skills you need to make a success of your support career and development opportunities after that to ensure you remain engaged and can operate at the forefront of the care sector.

When you join our team, you will be giving back to the people of Watford and the Home Counties. You’ll be forging a career that is making a difference and doing good and most importantly, you’ll be changing lives.

Your Role

As a Waking Night Support Worker, you will be tasked with the smooth running of Watford Winter Shelter, providing an efficient and effective service and a safe, welcoming environment to users.

Specifically, your role will involve:

- Staying awake throughout the night and being available to support service users and answer queries
- Providing face-to-face contact with service users
- Maintaining a state of awareness of the wellbeing and welfare of users
- Resolving difficult and potentially confrontational situations to be averted, or quickly resolved
- Assisting in the general running of the Watford Winter Shelter
- Undertaking reception, building security and some cleaning duties
- Updating the Service User Database (SUD) with alerts, incidents and contacts
- Dealing with accommodation enquiries over the phone
- Taking referrals and allocating vacancies

About You

Although no experience is required, to be considered as a Waking Night Support Worker, you will need:

- The ability to work our shift patterns (between 20:00 – 8:00)
- Good written and verbal communication skills 
- The ability to remain calm under pressure

Experience of supporting individuals with drug, alcohol and mental health issues would be beneficial, as would knowledge of the homelessness sector. 

Other organisations may call this role Night Support Worker, Homelessness Worker, Care Worker, Social Care Worker, Social Care Assistant, Outreach Worker, Homelessness Support Worker, or Accommodation Support Worker.

Shifts are between the hours of 20:00 – 8:00. 

Webrecruit and New Hope are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you are ready to start combatting homelessness in Watford as a Waking Night Support Worker, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

1 x Support and Resettlement Advisor - WLM Seymour Place
£30,614- £34,121 per annum ILW
Full Time / 36.5 hours per week - 3 months fixed term contract

4 x Night Support Workers - WLM Seymour Place
£22,040 - £22,785  per annum ILW
Full Time / 36.5 hours per week - 3 months fixed term contract

Have you got the ability to inspire, motivate and to make a difference to client lives? If so, we are looking for you to join our team at WLM Seymour Place as we host the Westminster Winter Settlement Scheme.

The scheme provides flexible routes for clients who are ready to work, with support available from our local drug and alcohol services, mental health teams, St Mungo's Routes Home and other partners in the borough. The clients will be able to access a range of employment and advice services to help  sustainable routes off the street.

To ensure the success of the WWSS, and to further the WLM mission, we are looking to hire a Support and Resettlement Advisor and 4 x Night Support Workers. Please specify which role you are applying to when making your application.

To apply

• Please visit our website for application pack.
• We are intervewing as applications come in, so please submit your application asap.
• This role is subject to Enhanced DBS Check.

Available Role: Night Concierge (Full-time)

37.5 hours a week, shift pattern rota days, evenings and
weekends.
Salary: £19,610.52 

We're on the lookout to recruit vibrant and enthusiastic individuals to join our Supported Housing Team! If you’re passionate, professional, and would like to play an important role in providing high quality, invaluable support to the local community of Newham we’d love to hear from you!

The Renewal Programme Supported Housing provides specialised assistance for members of the community in Newham. We support individuals to gain the professional services they need alongside day to day living skills such as managing finances and being able to cook for themselves. Our aim has always been to provide effective, high quality, support and resettlement services to vulnerable, single, homeless people housed by The Renewal Programme, with the aim of promoting independent living. The main function of these roles is to work as part of a team to ensure the smooth and safe running of our overall housing service.

To apply, fill in our application form and return via email

Closing date for applications - 9am Monday the 9th December 2019

An open day will be held for applicants and interviews will take place from the 16th of December

An Enhanced DBS check will be required for these posts. Further information will be provided to the successful candidate.

The Renewal Programme is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment. 

The Renewal Programme is an equal opportunities employer

Night Security Concierge – Rough Sleeping Services

Shepherds Bush/London

£21,678 - £22,408 pa

Permanent

Full Time (37.5 hours per week)

We are currently looking for 2 Night Concierges to work in our West London No Second Night Out Staging post.

Our Staging post models focus on helping people who are new to rough sleeping, our challenge is to quickly help people avoid rough sleeping and support them to find alternative accommodation so they can avoid the dangers of rough sleeping.

Working as a Night Security Concierge, you will provide a first point of contact and safeguarding to clients at night. You will be responsible for dealing with emergencies, undertaking regular health and safety checks on patrols and through monitoring the CCTV system; you will also report incidents or maintenance issues and communicate any concerns or events to the rest of the team.

In this role, you will typically work a 4 x night shifts on, 4 x nights off rota and flexibility is required to work shifts from 10.00pm to 8.30am.

We are looking for people with good communication skills and an understanding of the issues that affect homeless or vulnerable adults. You will need to be able to interact with clients in a positive and friendly manner, and be passionate about working in a service that supports vulnerable adults. You should have a basic level of numeracy and literacy skills and the ability to use your initiative; to identify the appropriate action to take in various situations. You’ll also be expected to be punctual, awake and alert at all times during your shift and act with integrity, within our policies and procedures.

You don’t need to have direct experience, above all we are looking for inspirational, committed individuals who have a genuine desire to support people to transform their lives.

In return, we offer a range of benefits including a pension scheme, staff discounts scheme and initiatives to help you maintain a healthy work/life balance. We are also committed to providing our staff with a wide range of learning and development opportunities; in support of their personal and professional development.

If you believe that you have what we are looking for, and have an interest in working for a charity which makes a real difference to the lives of people who are homeless, we encourage you to apply.

Please ensure that you read the comprehensive job description and person specification for the role. When applying please address the person specification, clearly setting out how you meet the requirements for the role.

To view job descriptions on our vacancies page, please click on the document available tab above the relevant job advert.

Closing date: 10.00am, 10 December 2019

Interview and assessments: 17 and 18 December 2019

It is a requirement for this post that an enhanced DBS disclosure check, will be undertaken for the successful candidate.

At St Mungo’s, equality, diversity and inclusion are central to the organisation's values and how we work. We are in the top 50 of Stonewall’s Workplace Equality Index 2019, we are also proud to have been awarded Personnel Today’s 2018 Diversity and Inclusion (Public Sector) award and we are a Disability Confident Employer. To ensure that our workforce reflects the diversity of our clients as well as the communities that we live and work within, we encourage and welcome applications from all sections of the community.

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

Support Worker – Waking Nights

We are one of the largest learning disability charities in the UK, supporting 2,900 people through our friendly, supportive, creative and diverse teams.

As a support worker at Hft you’ll be supporting adults with learning disabilities to live the best life possible. In this caring and creative role, everything you do will enable people to have choices about their own lives, creating flexible services that meet people’s needs and always looking for the best way of doing things.

Salary: Up to £8.75 per hour

Hours: Permanent, Part time, 22.5 hours
Location: Moortown, Leeds

What we Offer

Apprenticeships - gain a fully funded Level 2 Diploma in Health & Social Care whilst earning. Access to the Hft Plus benefits package, which includes a great number of discounts and rewards across shops, restaurants, gym membership and days out; but also, an Employee Assistance Programme, with telephone and face-to-face support options, as well as support for financial wellbeing. 20 days holiday (plus 8 bank holidays) increasing to 25 days after a year of employment (pro rata for part time staff). We’ll give you a comprehensive induction, full training and support along the way. With Investors in People and Skills for Care accreditation we are committed to investing in our teams to ensure they have the specialist skills they need.

You don’t need experience of support work or any special qualifications for this job - you’ll get plenty of training along the way. Having the right values and wanting to make a difference to enable people to live a more fulfilling and independent life is what matters most. You will need to have good listening skills and a practical, caring approach. You also need to have basic level IT skills to be able to use a computer to record information about people you will be supporting.

Join us and help us change lives.

Closing date: Monday 16th December 2019

STRICTLY NO AGENCIES PLEASE.

You may have experience or an interest in the following: Support Worker, Waking Nights, Charity, Charities, Third Sector, Learning Disabilities, Social Care, Voluntary Sector, Mental Health Worker, Healthcare Assistant, Care Staff, Community Development, Care Worker, Vulnerable People, Social Worker, Not for Profit, NFP, etc.

Ref: 90287

Recruiting for a Support Worker to join our Mental Health Service in Hackney!

GBP 20,572 per annum, working 37.5 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Felstead Street is a CQC registered care home, which has a heavy focus on supporting customers with enduring mental health care and elderly needs. We provide 24hr high support to 24 customers both female and male. Our building is a purpose-built home on two floors, offering customers individual bedrooms and the use of shared communal facilities and gardens. The service is commissioned by East London Foundation Trust with the care contribution from London Borough of Hackney.

Job Overview:

As a Support Worker you will have a caseload assigned to you, and will play an integral role in developing effective support and risk management plans. You will also support customers with all aspects of their day to day living including; social and physical activities, medication, shopping, personal care, meal time assistance and managing finances.

Key Responsibilities:

- Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager

- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions

- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available

- Support customers with all dignity and respect in all aspects of their day to day living including; social and physical activities, medication, shopping, personal care, meal time assistance and managing finances

- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation

- Develop and maintain links with all key agencies and service providers in the local community

- Empower customers to ensure they receive the service and benefits they are entitled to

- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards

- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible

- Adhere to Look Ahead's Policies and Procedures

- Engage in learning and development activity to increase knowledge and skills

- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement

- Approachable and open behaviour

- Prefers working as part of a group or team

- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement

- Has a practical and logical mind and is naturally well organised

- Flexible

- Open to feedback and self development

- Thrives on change and enjoys dynamic diverse environments

- Is confident with high levels of self-esteem

- Is respectful, articulate and sensitive in style of communication

- Is essentially customer-focused

- Is motivated towards excellence and improvement of personal performance with a can do attitude

- Ability to cope positively with challenging and diverse behaviours

Skills, Knowledge and Experience:

Essential:

- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

Desirable:

- Experience working in mental health

- Experience working in a CQC registered care setting

- Experience of delivering personal care/assistance

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

Recruiting for Support Worker x2 to join our Learning Disabilities service in Bexley!

GBP 21,944 per annum plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more

This role is working 40 hours per week.

Wadeville is a site comprising of supported living services and a residential service and in total supports 29 people. The people that live there range in age from fairly young adults to more mature. The needs of the people whom live there are vary, there are low, medium and high but people live in homes that are compatible to their needs. People need continued support to maintain independence and develop their skills. Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. In some services, this will include providing physical, domestic, emotional and social care. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

Key Responsibilities:

- If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Participate in the support planning and risk management, as facilitated by the lead Support Worker
- Carry out security duties to ensure the safety of the customers and premises
- Monitor the CCTV throughout the shift
- Enable customers to make full use of community facilities by providing support as directed
- Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities
- Report any observations relating to customers welfare
- Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements
- Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times
- Maintain records as required at the project under the direction of the Support Workers/ management
- Participate in team meetings/reviews and the general development of the service
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Flexible
- Open to feedback and self development
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Ability to cope positively with challenging and diverse behaviour

Skills, Knowledge and Experience:

Essential:

- NVQ Level 2 or equivalent or experience within charity/social care sector

Desirable:

- Experience in working with people with Learning Disabilities and Autism

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.

Recruiting for Support Worker x2 to join our Young Peoples service in Newham!

GBP 21,944 per annum plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more

This role is working 40 hours per week.

Ibis House and Little Ibis House are specialist semi-independent services for young care leavers aged 16-21, with capacity to also work with young parents and their child. Ibis House provides a high level of support to young people with a variety of complex needs and Little Ibis House provides a medium level of support. The services are staffed 24/7 to support young people manage and address their various support needs and learn basic life skills to live independently. Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

Key Responsibilities:

- Building supportive, trusting relationships with customers
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Supporting key customers to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Involving customers in the design, development and delivery of the service
- Empowering customers to ensure they receive the service and benefits they are entitled to
- Encouraging and enabling tenants to pay their rent and ensure that rent accounts are managed effectively
-Ensurin g Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Day to day instruction/ supervision of Assistant Support Workers/domestic staff/ Personal Support Assistants where appropriate
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

Skills, Knowledge and Experience:

Essential:

- NVQ Level 2 or equivalent experience in the social care/charity sector

Desirable:

- Experience working with young people

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.

“For anyone looking to work in the homeless sector, I can’t recommend a better place to do it than Glass Door” Daniel Smith, former Glass Door caseworker

Glass Door Homeless Charity is London’s largest open-access winter night shelter. This award-winning, independent charity provides shelter and support for those with nowhere else to turn.

Our shelters run from a different church venue, every night of the week in the boroughs of Kensington & Chelsea, Hammersmith & Fulham, Richmond and Wandsworth. 

You will work waking shifts that run from either 7.30pm or 10pm until 7.15am.  Working as part of a two-person team, you will be responsible for ensuring the security and safety of all guests in the shelter through the night, and that all project activities meet health and safety requirements.  You must remain awake and alert throughout the night and respond appropriately to any situations or emergencies that may occur. 

The shelters house around 35 people each night – though more may be accommodated if the weather is exceptionally cold.  You will be expected to take part in regular checks throughout the night.  The two duty Project Workers are also responsible for preparing and serving breakfast to our guests and ensuring that everyone leaves each venue by 7am.

We are looking for confident and empathetic people to join our overnight team.  Come and be part of something special and help us to relieve poverty amongst street homeless people of West London.

Start Date

The start date will be early November, with a number of training and induction days taking place in October.  

Working for Glass Door

We’re a rapidly-growing team who work together to make a positive impact. If you believe in our ethos and want to make a difference, get in touch.

Glass Door provides its employees a full induction as well as learning and development opportunities and access to our employee wellbeing programme.

We operate an equal opportunities policy and welcome applicants from all sections of the community. Although Glass Door services normally take place within churches or church-owned properties, people of different faiths or no faith work, volunteer, or are guests of Glass Door.

Job Description

The Overnight Project Worker team is responsible for the following:

1. The overnight operations of our night shelter project which accommodates around 35 people per night.
2. Monitoring guest welfare throughout the night and responding to any situations that arise.
3. Maintaining good, positive relationships with shelter guests and volunteers.
4. Responding to emergencies appropriately, following the Emergency Procedure if necessary.
5. Following best practice procedures for the security and safety of the guests and volunteers.
6. Ensuring the security of the venue is maintained to the highest possible standard at all times.
7. Following health and safety requirements, including food hygiene standards.
8. Preparing simple breakfast for 35 people including clearing away afterwards.
9. Ensuring that all guests leave promptly in the morning and that the venue is secure.
10. Ensuring the venue is in an acceptable condition for daytime activities.
11. Ensuring that the van is loaded correctly with shelter provisions.
12. Maintaining good communication with the Shelter Managers and Operations Manager, communicating regularly to report on progress and concerns.
13. Ensuring overnight checks are completed every 20 minutes throughout the night.
14. Ensuring that all reports are completed accurately, immediately after overnight checks and at the end of the shift.
15. Undertaking any other duties to aid the good running of the project, as required by the Shelter Managers, Operations Manager or Chief Operating Officer

Person Specification

Essential

• Commitment to providing an excellent service and to interact with shelter guests in a positive and respectful manner
• Ability to work as part of a team and be a supportive team member
• Empathetic approach to people in difficult situations
• Confidence to deal with challenging behaviour
• Excellent communications skills
• Ability to carry out manual handling tasks
• Willingness to work through the night
• Ability to adhere to and implement Health & Safety, personnel and operational policies
• Understanding of and commitment to Equal Opportunities

Desirable

• Driving licence and willingness to drive a shelter van when required
• Relevant training certificates (First Aid, Health & Safety, Fire Safety)

Please apply by 9am on 16 September 2019.

Do you believe everyone should have a place to call home and the chance to lead a fulfilling life?

SHP (Single Homeless Project) is one of London’s leading homelessness prevention charities and a dynamic and growing organisation changing 8,000 lives every year across London - from supporting people in crisis, to helping them take the final steps towards independence and employment.

The Islington Young Peoples Team offers support to vulnerable young people (aged 16-24), with a range of tenancy-related support needs. The support is person-centred and also focuses on areas such as Education, Training and Employment (ETE), increasing social networks, domestic violence, gang related issues, support to address mental health needs and substance use.

As a Floating Support Worker you will support the day to day running of the Service, taking responsibility for a caseload of up to 22 clients and producing comprehensive and high quality support plans and risk assessments.

As part of the team, you will work in partnership with the Local Authority Housing Department, Islington Leaving Care team, The Family Nurse Partnership, Probation Service, Mental Health Services, Drug Treatment Services and other community groups  to support clients to find and maintain suitable accommodation, access services, increase independence and improve their quality of life.

 The ideal candidate will have an understanding of working with young people; including those leaving care and knowledge of Housing and other related legislation.  You will also have experience of managing complex and difficult situations in relation to vulnerable people and be able to effectively liaise with a range of service providers and agencies; in order to establish or improve services for our clients.

Interviews will be held:  13th January 2020

This post will require an Enhanced DBS check to be processed for the successful applicant. 

Our attractive benefits package includes:

• A salary increase after successfully completing six months.
• A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
• 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
• A contributory pension scheme: SHP will contribute the equivalent of 5% of your annual salary
• Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

SHP is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces.  We are also Disability Confident Committed, a Stonewall Diversity Champion and IIP accredited.  In the London Homelessness Awards 2019 one of our Projects has been commended for their work.