Job title: Supporter Services Advisor
Salary: Up to £20,841.18 per annum plus excellent benefits
Location: Chelwood Gate, Haywards Heath
Job type: Permanent
Hours per week: 35
Closing date: 04 October 2020
Interview date: w/c 22 and 23 October 2020

We are seeking a positive individual with a commitment to customer service to join our team as Support Services Advisor at our National Cat Centre in Chelwood Gate, Haywards Heath.

Cats Protection is the UK’s leading feline welfare charity with a nationwide network of adoption and homing centres, volunteer-run branches and charity shops. During 2019 we helped around 191,000 cats and kittens, an average of 520 per day.

The Supporter Services team is part of the Cats Protection Income Generation team. We answer queries from supporters about memberships, sponsorships, lotteries, raffles and donations. We also record and update the contact preferences of our supporters to ensure we only send communications which are wanted. The Supporter Services team is also responsible for the management of the Gift Aid scheme for Cats Protection, claiming money back from HMRC to provide much needed assistance to the many cats and kittens in need of help. We look to provide the best service possible to our supporters, although we never stop striving to improve this service.

The office based Support Services Advisors are responsible for maintaining the CARE database in respect of new and existing contacts and providing administration support within the wider Supporter Services and Fundraising team. You will be the first port of call for enquiries coming into the team from supporters and members of the public. Through our various contact channels, you will provide accurate advice and information, ensuring members of the public receive a prompt, professional and courteous service.

Our successful candidate will have previous experience of working within a customer support role or administration role. You will have strong customer service experience, excellent communication skills and be able to keep calm under pressure with great credibility.

To apply for this position please click the APPLY ONLINE button. Our application process requires you submit a CV and answer screening questions – including explaining your interest and suitability for the role. Unfortunately we cannot accept applications or CVs that are emailed to us directly.

Please note the recruitment process for this position will include a competency based interview.

Are you excited by the idea of helping people to turn their lives around? Do you have experience of advising people about money management and debt? If this sounds like you and you’re looking for a role in a unique, award-winning charity, then this could be the perfect next move for you.

Working Chance helps women with convictions to develop their employability and self-belief and find a job they can thrive in. We aim to give them independence, purpose and hope for the future.

This new role will be part of our small, friendly employability team who support women to build their confidence and work-readiness and help them to overcome any barriers to their employability. It will have a particular focus on helping women who want to improve their money management skills and tackle debt. While most of the women we work with have left prison (or served non-custodial sentences), some of our work is delivered in prisons to help give women every chance when they leave.

To succeed in this role, you’ll need to be highly empathetic with excellent people skills, able to quickly build rapport and trust. As well as giving advice and support to women one-to-one, you will be designing and delivering engaging and down to earth interactive workshops (currently delivered via Zoom) on finance and debt, so confidence and prior experience of delivering training is a must.

Being non-judgemental is central to our values as a charity and we believe that everyone should have the support and encouragement they need to thrive, not just survive. If you share that vision, then do please consider applying.

Please visit our website to apply. 

For most people, making their own decisions and choices is a matter of considerable importance. Being part of decision-making processes is not only where self-identity is expressed but it is also an important aspect of personal freedom. This principle is at the heart of advocacy services for people living with dementia.

Age Cymru are recruiting for a self-motivated Dementia Project Manager with the passion to promote, develop and deliver an independent advocacy service for people with dementia and their carers. This project is committed to improving choice and control by maximising the level of input people with dementia have into their lives and helping them access the services they want.

This post is an all Wales post managing staff based around the country. The base for this post is open for discussion with the successful applicant and options could include being home based or in our Mold or Cardiff offices. Given the current situation with COVID19 the post will be home based until such time as it is safe to look at other office based options.

About you

* A proven background in managing successful projects and undertaking individual case work
* Experience of managing employees and budgets,
* Advocacy experience, with an excellent understanding of the principles of advocacy
* An excellent understanding of dementia and the rights of people with dementia and their carers
* Experience running and evaluating meetings and events
* Excellent organisation and high-quality communication skills
* The ability to design and deliver awareness sessions
* Proficiency in MS Word, Excel, PowerPoint and data management
* The ability to speak Welsh (Desirable)

This post may be subject to a satisfactory criminal records disclosure from the Disclosure and Barring Service (DBS).

The role holder will be required to provide a car for business use and to travel throughout Wales together with occasional wider UK travel. There may be occasional requirements to work evenings and weekends. (Will be planned in advance)

What we offer in return

* Holiday - 27 days made up of 24 choice days and 3 days to be used between Christmas & New Year - Including carry forward
* Flexible Hours Working Scheme
* Employer pension
* Generous life assurance up to 4 times your annual salary
* Healthcare cashback plan

Additional Information

Age UK and Age Cymru are an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

The post holder will be responsible for the delivery of high-quality advice, and casework services to High Trees users. As a qualified advisor, you will provide advice, guidance, support and information in the areas of welfare benefits, housing, tax credits, council tax difficulties, and/or debt management to High Trees users and will signpost/refer service users internally and externally for further advocacy and support.
 
Reporting to the Employment and Welfare Manager, you will manage a caseload of individuals seeking welfare advice, delivering tailored support and coordinating referrals where necessary. 
 
You will have an understanding of the benefits system, and keep this knowledge up to date, allowing you to help guide participants through the transition into employment or changes to their employment. 
 
You will possess a good understanding of the client groups engaged in our programmes and the multiple and complex barriers they may face when entering or re-entering employment.

Our ISVA Team work hard to provide the best support specifically to male victims/survivors of sexual violence across Greater Manchester, building a support plan that focuses on the individual, meeting his variying needs at different points of the criminal justice system.

In this role, you will be part of our our amazing ISVA team, delivering our quality assured ISVA services which are in line with the Home Office guidance detailed in ‘The Role of the Independent Sexual Violence Adviser: Essential Elements’; accurately recording the interventions you undertake as an ISVA; and work with both your Survivors Manchester colleagues and Greater Manchester Police / Crown Prosecution Service (and others) to create a package of support to identifying male, trans and non-binary victims and survivors sexual abuse, rape and sexual exploitation.

You will understand issues relating to sexual violence, particularly as experienced by males; have experience of working in a highly confidential setting and of managing workforce teams; and have experince within a helping profession (Counselling, Social Work, Support Work, Advocacy).

We will provide full Accredited ISVA training with Lime Culture commencing in January 2021.

In return for your time, experience and commitment to the organisation, you will receive an annual salary of £25,000 – £28,000; 22 days annual leave (increasing annually by 1 day to max of 28 days) plus bank holidays; company sick pay; Birthday annual leave, monthly clinical supervision; pension contribution; and a range of training opportunities; and get to work with some of the most amazing and inpsirational individuals who have broken their silence in order to take back control of their lives and be more free of the past trauma.

As an Employment Advisor, you will sit within the Employment and Welfare team, leading on the direct delivery of our Employment Support service by recruiting participants through outreach and then supporting them to secure or progress in employment.

Reporting to the Employment and Welfare Advice Manager, you will be responsible for the outreach and recruitment to our targeted employment services, carrying out in depth assessments and creating action plans for each of our participants. You will manage a caseload of individuals seeking employment support, delivering tailored support in the form of IAG, employment coaching and personal development. You will be responsible for ensuring our clients are successful in entering and sustaining meaningful employment. You will also develop key relationships with local partners to enable you to access employment and volunteering opportunities for the people you are supporting.

You will have at least 1 years’ experience working in a similar post supporting disadvantaged groups back to work and/or training and education. You will have experience of working in an evidenced based practice, working to set targets. You will be equipped with influencing and persuasion skills. A solid understanding of the benefits system, with the aptitude of keeping up to date with any key changes, allowing you to help and guide participants through their employment transition.

Are you looking for a new challenge?

Do you want to be instrumental in ending one of the world’s most ancient diseases and transforming the lives of those who have been affected by it, across Asia and Africa?  

Are you passionate about social justice and human rights? 

Do you have experience of influencing national and international policy on development, global health or disability inclusion?

We are seeking a skilled networker and confident speaker, able to develop relationships, influence key stakeholders, mobilize champions and convince people of the need for change. You will have expert knowledge in international development including a specialism in an area related to our work (leprosy, global health, disability, mental health, human rights, etc.). This, along with your passion for research, will ensure advocacy messaging has a strong evidence-base and provides a credible case for support.

You will understand how the UK Government (including FCDO) and other key decision makers operate and develop policies and will be able to navigate the corridors of power within the UK and internationally. With your excellent written skills, you will be able to write powerful campaigning materials suitable for use in the UK and in the Global South.

You will have the ability to grasp the bigger picture and to work collaboratively with the Programmes Team and external stakeholders, including people affected by leprosy, to identify priorities for policy change. You will offer inspiration and insight into advocacy approaches based on your extensive experience of implementing effective campaigns.  Recognising how advocacy can make transformational change for marginalised and vulnerable people, you will continually develop your knowledge on the most effective approaches to policy and behaviour change in different contexts, using this information to facilitate capacity development in the Global South.

With at least two years’ working in a policy environment, you will have engaged in external policy discussions with Government/ international agencies, will have developed advocacy campaigns and presented complex information simply and powerfully to call people to action.

Working with the Research and Policy Manager in the UK, global research experts, in-country partners, UK and International Universities and members of the programmes team, you will  raise the profile of leprosy, create strategic partnerships and influence policy change. You will be required to travel overseas each year (when it is safe to do so), to undertake capacity development training and mentor partner staff.

The Leprosy Mission England and Wales (TLMEW) is a leading international Christian development organisation with over 140 years’ experience and is part of the TLM worldwide family. TLMEW is active in 10 countries and we have over 50 projects addressing the causes and consequences of leprosy, ranging from health and livelihoods to advocacy. TLMEW has a zero tolerence approach to any harm to, or exploitation of, our beneficiaries, staff and communities we come into contact with. Recruitment to roles within TLMEW includes, in particular, criminal record checks and the collection of relevant references.  A criminal record will not necessarily bar you from joining us as an employee; this will depend on the circumstances of any offences. Safeguarding is our top priority in everything we do. Empathy with the Christian ethos of the organisation is essential, as is an ability to work with all faiths.

For more information on this role, the work of TLMEW and application details please visit our website via the Apply button.

Closing date: Friday, 25 September 2020 at 9am

Interview date: Monday, 5 October 2020 in Peterborough

The Leprosy Mission, England and Wales is committed to equal opportunities and welcomes applications from appropriately qualified people from all sections of the community.  Qualified people living with a disability are particularly encouraged to apply.

Registered Charity number 1050327

Job title: War Pensions & Compensations Advisor

Region: Home Based with travel

Directorate: Operations

Contract: Permanent, full time 35 hours per week

Salary: £25,469.00 per annum

About The Royal British Legion

The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours

Does the following describe you?

- A desire to provide a great customer service and support

- Enjoy and thrive in working in teams and with others

- Passionate about supporting the Armed Forces community and honouring their contribution

- Come to work each day to be the best you can and to learn and develop

- An encourager, eager to share your knowledge and experience to help others

If so then we would like to hear from you ….

The Role

An opportunity is available for a War Pensions & Compensations Advisor to join the National War Pension and Compensation (WP&C) Service.  We are looking for an experienced advocates to provide specialist level representation at first tier tribunal to eligible individuals who are appealing decisions under the Armed Forces Compensation Scheme and the War Pensions Scheme.  Full subject matter training will be provided.

The ideal candidate will have experience of interpreting and applying legislation and presenting cases at first tier tribunal. The role includes providing comprehensive advice to appellants and the management of a significant caseload.

We are looking for someone with excellent communications skills and a strong focus on quality customer service. The ideal candidate will be able to demonstrate a methodical approach to work and sound organisational skills.

You will be home based, but there will be a requirement to travel regularly to London for tribunal hearings as well as attend meetings across the country.

How to Apply

Please apply by clicking ‘Apply Online’

Closing date for this role is: Sunday 4th October 2020

Interviews Tuesday 13th and Wednesday 14th October

We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and submit your application form as soon as possible.

WELFARE BENEFITS ADVISOR

Hours: 28 hours per week

Responsible to: Information & Advice Team Leader

Location: Parkway House, East Sheen and across Richmond Borough (possibility of office relocation to Hampton within first year of employment). Some home working is also possible.

Responsible for:  None

Salary:  £25 – 28k per annum (FTE) plus 5% pension contribution

Age UK Richmond are a local independent charity providing a range of services for older people across the London Borough of Richmond upon Thames. We are currently looking for an effective and proactive Welfare Benefits Advisor to join our Information & Advice team.

The role will require visits to the houses of older people, with  social distancing and hygiene measures in place.

The role will include:

• To provide support to older people to access and claim welfare benefits, grants and other financial support via home visits, telephone and office based appointments.
• Be responsible for managing a caseload of referrals and helping the information & advice team achieve contracted targets.
• Assist with the completion of relevant claim forms and ensure financial information is accurate and verified.
• Take a holistic approach by signposting / referring older people to other support and services that may be of benefit.

The successful candidate will have some experience in advice and benefits related work, a good understanding of the benefits system for older people and an understanding of the challenges of working with older and vulnerable people.

The full job specificationis attached. Please apply via the application form on our website. The closing dates for applications is Friday 25thSeptember.

HR Advisor

• London
• ASAP until end of the year
• c£250 a day

A large national charity is seeking a HR Advisor to work closely with Line Managers across the UK. This is a generalist role but with a strong emphasis on ER. Your duties and responsibilities will include:

• Casework management including discipline, grievance, absence and capability
• Attend meetings in relation to ER casework, investigate and support managers through formal and informal processes
• Create documentation in relation to casework
• Provide managers and coaching and training where necessary#Review cases to identify any trends
• Provide guidance to Managers on job descriptions and ensure they are in line with operational requirements
• Maintain up to date knowledge of employment law and HR best proactive

To be considered for this role - essential criteria

• Significant HR Advisory experience in the charity and/or commercial sectors
• Excellent track record in successfully resolving a wide range of ER and casework
• Strong and current Employment Law knowledge
• Extensive experience of advising and note taking during formal meetings and handling appeals process
• Recruitment and selection experience
• CIPD member

Would you like £250 in vouchers?

Well, if you know any tax, legal, finance, HR or marketing candidates looking to move jobs please refer them to us and if we successfully find them a new job in the next 12 months we will send you £250 in vouchers of your choice.

As well as this we are looking to grow the Pro-Recruitment Group family and would be interested in any amazing Recruitment Consultants you think might like to work for us. £250 on offer for any referrals we successfully hire.

The consists of five distinct brands: , , , and

Join us!

Contact a Family is a national charity for families with disabled children. We provide information, advice and support, and bring families together so they can support each other. We campaign to improve their circumstances, and for their right to be included and equal in society.

Your role: To deliver our new By Your Side project, a drop-in information and enquiry service for families attending hospital. 

• 21 hours per week
• Home based

What we are looking for:

We are looking for someone who understands the issues facing families with disabled children, who can relate well to parent carers and professionals, and build an information service in partnership. You should be confident in researching solutions, presenting workshops, and working with parents on a one to one basis.  We are looking for a self-motivated, and an adaptable team member.

To Apply:

Please press APPLY NOW,  download the job pack and application form on our website and follow the instructions in the pack.

Family Matters (FM) is looking for an Independent Sexual Violence Advisor to work with gangs, based in  West Kent.

FM is an independent charity for people affected by sexual crime in Kent.  FM are looking to appoint an ISVA who is skilled and knowledgeable in working specifically with children and YP who have been victims of gangs or subject to CSE.

Your primary role will be to provide a pro-active service for children/YP and adults who have experienced sexual violence, when required within and outside the criminal justice system, throughout Kent.

You will need to build trust with the children and YP in order to explore and help address risky behaviours, relationships and situations they find themselves in. Whilst balancing this with your duty for protection, following agency guidelines and the rights of the children and YP. Helping them to make new choices about their future lives.

 We are seeking to employ professionals who have a worked in the industry for a considerable period of time, who have knowledge of the practices and programmes that are available to support and enable the CYP to make other choices.  They would have proven connections within this field already and be able to work in a multi-agency way with Early Help, social care, offender management, health and education, probation, police, schools who would be instrumental in helping us to identify CYP at risk of exclusion. Training would be provided on an ongoing basis.

You will be expected to obtain accreditation in the ISVA role if you do not already have them.

 You will be working closely with the children and YP who might be victims of violence or pressured into doing things like stealing or carrying drugs or weapons. They might be abused, exploited and put into dangerous situations.

You will need connections within all the local communities in order to help and support them through these times. You will also be responsible for identifying and risk managing safeguarding measures relating to the victims.

You will need the skill set to make reports that help others to identify, and improve the safety of the children and YP’s. Using your knowledge to develop strategies to prevent and disrupt the behaviour of perpetrators.

You would be required to work from our Gravesend HQ as a base. However a considerable amount of your time would be using outreach work, to spread the news of the new service and what FM can offer, by promoting events within the various communities.  The persons we employ need to be skilled in social media as a means of contacting and keeping the CYP’s involved in their future.

You will have good partnership connections as you will be working closely with them to enable our service to be seen as the provider of good working relationships with other professionals and the CYP.

Your role would involve risk assessment, which may be the family as well as the child/Y/P, helping them access their rights, along with health and other services they require, monitoring and keeping victims informed of case progress and providing support through the criminal justice system.

You must have extensive experience of planning and delivering caseloads, with strong crisis management skills and an understanding of the needs of victims experiencing sexual violence, particularly adults. You will have an approved and accredited ISVA qualification or a willingness to undertake the ISVA qualification.

You will be required to attend relevant meetings and will provide regular reports to your line manager and also undertake talks and presentations to local groups and agencies on the work of Family Matters, developing networks and partnerships and increasing the role of the service in the community. Good IT skills, knowledge of criminal justice issues and an understanding of the effects a court appearance can have on victims and witnesses of crime are also essential. You will be able to communicate effectively both verbally and in writing with people from all areas of the community and be able to assist with the monitoring, evaluation and administration of written statistical reports on the project management for our external funders.

Hours: 21 hours per week. Between the hours of 8am-8pm when required, Monday to Friday. 3 days per week equivalent.

Pro rata Salary: £15,996 for the 21 hour role. £13,840 pro rata if not qualified but training will be provided to reach this qualification and salary when qualified.

Person specification

Essential – Personal qualities

An empathetic, non-judgemental and compassionate attitude and a genuine desire to support those affected by rape or sexual abuse.

Sound knowledge of the Criminal Justice System

Previous proven work with Gangs children/Young People

Good report writing

Excellent interpersonal skills with the ability to provide emotional support to others and quickly build a rapport with our clients in person or over telephone, email or instant messenger.

A calm and confident approach to supporting clients who may be vulnerable or distressed.

Exemplary communication skills with the ability to listen to, understand and address the requirements, concerns and questions of our clients.

Excellent time management skills and the ability to prioritise work

A team-player with a positive outlook and strong work ethic.

Self-awareness and emotional resilience.

Essential – Knowledge, Qualifications or Training

A good standard of English language.

Excellent written and verbal communication skills

Knowledge of office management systems and procedures

A confident computer user with good ICT skills.

An awareness of confidentiality, data protection, safeguarding and appropriate boundaries.

Family Matters is committed to the safeguarding of children and adults at risk and adopts strict measures to ensure the safety of its clients. Family Matters expects all staff to work within its safeguarding policies and procedures. All staff undertake enhanced DBS checks

. You will be working in line with the Department of Education’s ‘Working together to safeguard children’ (DfE, 2018b)

Desirable: ISVA accreditation

Please send a CV and covering letter detailing your suitability for this role and why you want to work for Family Matters. 

Do you want to work for an established and respected local mental health charity?

Solent Mind is the leading ­mental health charity across Hampshire providing a range of high quality services to improve people’s mental wellbeing and to promote choice and rights to everyone who needs our support. Our services operate in various locations throughout the Hampshire area.

We are currently recruiting for our Wellbeing Centres in Hythe and New Milton for:

Reference: WSAAug20

WEEKEND SUPPORT ADVISOR

Hours: 1 x Role - 12 Hours Every Other Weekend (Hythe)

3 x Roles - 12 Hours Every Other Weekend (New Milton)

 (Every weekend considered For New Milton only)

Salary Range: £16,970 to £18,275 Pro Rata Per Annum

Location: Hythe And New Milton

Closing Date: Mon 21 Sep 2020 (Before 9.00am)

Interview Date: W/C Mon 28 Sep 2020

Working as part of a team you will support service users to engage in a range of activities to promote and maintain positive mental health in a safe and welcoming environment.

Activities delivered will be led with consultation with service users but could include for example, art, photography and social events.

FOR MORE INFORMATION AND TO APPLY FOR THIS ROLE,

PLEASE SEE THE ‘WORK FOR US’ THEN 'CURRENT JOB VACANCIES' PAGE ON THE SOLENT MIND WEBSITE

​CV’s will not be accepted nor do we accept applications from recruitment agencies

Posts may be subject to a relevant DBS check

Solent Mind welcomes applications from all the communities in which we work.

Appointments are made on merit.

Charity registered number 1081116

Registered with Limited Liability in England and Wales No: 4004500

Summary

Are you a registered healthcare professional with an expertise within diabetes, and looking for a new challenge? Well we have an exciting opportunity for two Senior Clinical Advisors to work within the Care Team and alongside the Head of Care. You will use your expertise bringing insight and knowledge at the forefront of diabetes advances with a focus on those with, and at risk of diabetes get the best care possible.

Interviews: 8/10/2020

Package

What we can offer you:

• Generous annual leave starting at 25 days plus bank holidays
• A Cash Healthcare Plan (giving you up to £1,500 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
• Early finish Friday and flexible working as part of our approach to activity based working
• Discounts on gym membership
• Employee assistance programme to give you support on any issues that come up in life
• Annual season ticket loan (on completion of your probation period)
• Very active social scene including sport teams, gardening and other activities
• Generous pension provision, life assurance and income protection insurance
• Cycle to work scheme (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

Main Responsibilities

As a senior clinical advisor you will work in collaboration with your colleagues within the Care Team but also with other non-clinical internal stakeholders across the organisation. You will provide expertise within your clinical area on a range of matters including the development of products and resources, improving public understanding of diabetes through local and national media channels, reviewing evidence based practise and critically appraising to ensure clinical accuracy.

Ideal Candidate

As a registered healthcare professional currently working as a specialist in diabetes you will have the skills and expertise to produce high quality articles and patient information. As well as have the ability to facilitate patient education sessions, and. thus you will be an excellent communicator with the ability to translate complex clinical issues into understandable format.

You will have innovative and creative thinking approach to clinical advice bringing insight and knowledge. You will have an understanding of the challenges faced by people with diabetes and have a person centred approach at the heart of your work.