Advice & Support Team – Personal Advisor

Duration: 35 hrs per week

Job ref: AST-PA0220

About our work and values

Do you have passion for your work, a commitment to excellence and a desire to support some of the most vulnerable and excluded people in our communities? Could you support us to make positive lasting changes in people’s lives?

Providence Row works with more than a thousand homeless and vulnerably housed people a year in East London, offering an integrated service of crisis support, advice, recovery and learning and training programmes.  Our aim is to ensure that people who are so often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life away from the streets. Central to our work are our core values of Compassion, Respect, Inclusiveness, Empowerment and Justice.  These inform the content, style and delivery of all our services.

Providence Row’s Advice & Support service works with rough sleepers and those at risk of homelessness in the London Boroughs of Tower Hamlets and the City of London.  The role of Personal Advisor (Advice and Support Team) is to engage with and support people who are sleeping rough or vulnerably housed. 

Our service is on the front line of both homelessness prevention and the local response to rough sleeping. Beginning with a volunteer led triage assessment process that begins in our Welcome Area clients are allocated according to specialisms in the team covering preventative work and support for rough sleepers. The main emphasis in the service is to do everything possible to move people into appropriate accommodation in a borough or community which they have rights and entitlements to services.  This work is often done in partnership with other organisations, some of which are funded to help people move away from a life on the streets or which may operate in other sectors such as health.

Your contribution to our work and values

Passionate about providing quality support to some of the most vulnerable and excluded people in East London, you will have the drive and ambition to support your team to make positive lasting changes in people’s lives.

You have experience of delivering specialist support to vulnerable adults who have experienced homelessness. With experience in service delivery and a strong understanding of how other factors such as rough sleeping, mental health and substance use, affect an individual’s confidence and perceived ability to progress, you will live out our values in your approach to your work.

You will utilise your organisational and time management skills to ensure a smooth running of service. You are an excellent communicator and can create positive working relationships with a wide range of people. 

For an application pack, please visit our website.

The deadline for applications is midnight on Monday, 9 March 2020.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

Advice & Support Team – Senior Advisor

Duration: 35 hrs per week

Job Ref:  ASTSPA0220

About our work and values

Do you have passion for your work, a commitment to excellence and a desire to support some of the most vulnerable and excluded people in our communities? Could you support us to make positive lasting changes in people’s lives?

Providence Row works with more than a thousand homeless and vulnerably housed people a year in East London, offering an integrated service of crisis support, advice, recovery and learning and training programmes.  Our aim is to ensure that people who are so often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life away from the streets. Central to our work are our core values of Compassion, Respect, Inclusiveness, Empowerment and Justice.  These inform the content, style and delivery of all our services.

Providence Row’s Advice & Support service works with rough sleepers and those at risk of homelessness in the London Boroughs of Tower Hamlets and the City of London.  The role of Senior Personal Advisor (Advice and Support Team) is to engage with and support people who are sleeping rough or vulnerably housed.

Our service is on the front line of both homelessness prevention and the local response to rough sleeping. Beginning with a volunteer led triage assessment process that begins in our Welcome Area clients are allocated according to specialisms in the team covering preventative work and support for rough sleepers. The main emphasis in the service is to do everything possible to move people into appropriate accommodation in a borough or community which they have rights and entitlements to services.  This work is often done in partnership with other organisations, some of which are funded to help people move away from a life on the streets or which may operate in other sectors such as health.

Your contribution to our work and values

Passionate about providing quality support to some of the most vulnerable and excluded people in East London, you will have the drive and ambition to support your team to make positive lasting changes in people’s lives.

You have experience of delivering specialist support to vulnerable adults who have experienced homelessness. Enthused by the opportunity to manage a small team and volunteers, you are willing to develop your skills in line management, supervision and case work management. 

You will utilise your organisational and time management skills to ensure a smooth running of service. You have excellent communication skills and can create positive working relationships with a wide range of people, including external services. 

For an application pack, please visit our website.

The deadline for applications is midnight on Monday, 9 March 2020.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

We are recruiting for an experienced HR Advisor to join the Brentwood Diocese providing support and guidance to Diocesan departments, Parishes and employees in all aspects of human resources.

As HR Advisor you will be CIPD qualified, have sound knowledge of current employment legislation and broad generalist HR experience. In this role you will be responsible for:

• Developing and maintaining constructive working relationships with senior managers and clergy.
• Providing knowledgeable and professional advice to the organisation in respect of HR policy and procedures.
• Developing, reviewing and updating HR policies and procedures.
• The provision of advice and support for all employee relations matters including disciplinary and grievance.
• Implementing absence management procedures and monitoring of employee absence.
• Overseeing recruitment and induction of new staff across the Diocese ensuring all appropriate processes are followed and documentation provided.

This is an essential role within the Diocese with interesting opportunities. This is a full time role however a Job Share will also be considered. If you believe, you have the necessary knowledge and experience to be an asset to our team we would like to hear from you. 

Applicants are asked to submit a CV and covering letter and should highlight how their skills and experience meet the requirements of the role.

Are you a passionate, creative policy professional, motivated by delivering change for children without parental care in 136 countries and territories around the world? If so, this is the job for you.

At SOS Children's Villages, we believe that children everywhere deserve more from life than the basics for survival such as food, water and shelter. Children have the right to grow up feeling loved, safe and supported. The Strategic Adviser, Policy and Advocacy role will allow you to really make your mark growing the policy function of an exciting organisation. SOS UK is building its policy and advocacy presence in the UK to ensure we can work to improve UK Government policies that affect vulnerable children in some of the world’s poorest communities.

We are looking for a motivated, experienced policy professional who will be able to drive our political engagement work forward, increasing SOS UK’s influence, knowledge and reputation through relationship building and participation in coalition campaigning. If that sounds like you, please apply now.

For an informal discussion about the role, please contact Catherine Weston, Director of Communcations and Brand (details in JD/person spec).

Please apply with a CV and cover letter that clearly demonstrates how you meet the requirements of the attached person specification. CVs sent without cover letter will not be considered.

• £ 27,647 per year
• Full time (37.5 hours per week)
• Permanent contract
• Based in Orpington with travel across the London Borough of Bromley

Bromley, Lewisham & Greenwich Mind is a highly regarded, innovative local Charity working alongside people with mental health problems and dementia to improve their quality of life. With an annual turnover of more than £4m, over 150 staff and 200 volunteers, we are one of the largest charities in the Mind network.

We are establishing a brand new service and have several vacancies!

BLG Mind are working in partnership with Oxleas NHS Foundation Trust to deliver an innovative new Primary Care Mental Health Service (PCMHS) Welcome Service for Bromley, which will provide a more efficient single point of referral for mental health issues. The PCMHS will take a holistic approach to mental wellbeing, prioritising patient-led self-care and prevention-based support services to live well and stay well.

The integrated team will provide support to people with long-term mental health problems within a primary care setting, helping people develop their independence, self-management skills and achieve their recovery goals.

We are looking for 2 full time Senior Mental Health Advisers to work alongside Oxleas NHS Foundation Trust, and other primary and social care colleagues to deliver this service.

As part of an effective Information Advice and Guidance (IAG) team, you will have the caseload management experience and skills to deliver focused person-centred, individual support and IAG on a wide range of social issues including housing, employment and socialising; liaising appropriately with specialists and professionals. You will also be able to demonstrate effective line management skills.

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check

Staff benefits include a matched contribution pension scheme, 25 days' holiday (pro-rata, rising with service), quality supervision and training opportunities. See our website for more reasons to work for Bromley, Lewisham & Greenwich Mind.

Closing date: 9:00am on Monday 16th March 2020

Likely Interview date: To be confirmed

Please see our website for more information on these vacancies and others within the same service

The Autism Service is a well-established and successful service for adults with high functioning autism.

There has been an increase in the number of people with autism identified in primary care services and an even bigger number of adults not identified and not receiving any kind of support.

Barnet Mencap is looking for a full-time Autism Advisor as maternity cover.  The Autism Advisor works to ensure that people are offered screening, advice, information and other appropriate support as early as possible, and to identify the best way to do this in the long-term.

The Autism Service is currently funded until the end of March 2021 and is based with the Working for You team but working closely with the Wellbeing Hub and GP Link Working Team.

Applicants will need to deliver a 5-minute presentation on autism awareness specifically relating to those with High Functioning Autism.

To apply for this position, please send your CV and a supporting statement explaining how you meet the criteria in the Job Description. Alternatively, please head to the Barnet Mencap website for an application form.

Barnet Mencap is committed to equal opportunities and the safeguarding of children and adults at risk.  The successful candidate will be required to complete a Disclosure and Barring Service form in line with Section 115 of The Police Act 1997.

Salary and Benefits: £30,700 - £34,42 (Eligibility for the Civil Service pension scheme option (employer contribution up to 27.1%)

Contract: Fixed-term – to 31st March 2022

Hours: Full time – 35 hours per week (flexible working available)

This role is a key member of the operations team, which provides essential corporate support services across the organisation.

As our new Business Operations Adviser you will act as our global administrator on the Microsoft 365 platform, including user set up in addition to providing support and advice on key business functions including IT, systems, office management, health and safety, risk and general operations, supporting ongoing system and IT upgrade projects and managing key corporate contracts.

The core skills and experience we are looking for are;

• Previous experience working a similar role, in a professional organisation.
• Experience of implementing or strengthening processes to improve efficiency.
• Good understanding of business processes including the outsource of procured services.
• Experience of cross-collaboration between multiple departments.
• Experience of procurement procedures.
• Excellent time management, including ability to prioritise tasks and working to deadlines.
• Strong interpersonal skills and the ability to foster good working relationships.
• Well-developed oral and written communication skills.
• Experience providing user support ideally to remote teams.
• Good technical knowledge of Microsoft 365 Platform.

For more information, please download the JOB DESCRIPTION

The Operations Team

The Operations Team is a small team, based in London the team is responsible for coordinating day-to-day corporate business; promoting internal policy and good practice across the organization; developing WFD’s systems; driving change and innovation; leading on business development, planning, and deliver and overseeing risk, compliance, IT and facilities.

To apply please visit our website.

This vacancy will close on 8th March 2020.

To apply for the position, please download and read the Adviser Job Pack. Then, download and complete the Application Form that can be found at the bottom of the page and email it to our recruitment email that can be found in the Job Pack.

As an Adviser, you will...

• Provide advice to students regarding university regulations

• Give support to students on related student life issues including sexual harassment, racism and disability discrimination.

• Record advice given using a case management system

• Prepare relevant documentation for academic appeals, complaints and misconduct investigations, attending meetings where appropriate.

• Maintain client records in a confidential manner

• Contribute towards the development of advice policies

• Provide occasional advice and information to students on welfare matters (housing, money, student life).

• Prepare relevant documents for welfare cases as appropriate

• Assist with the development and delivery of relevant training and briefing to staff, officers and volunteers.

• Attend meetings with university staff, students and community stakeholders as requested.

• Produce and update advisory documents and web site content for students on relevant issues

• Maintain an up-to-date knowledge of higher education, welfare matters and best practice in advisory services

To apply for the position, please download and read the Adviser Job Pack. Then, download and complete the Application Form that can be found at the bottom of the page and email it to our recruitment email that can be found in the Job Pack.

Dementia Advisor

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

Position: Dementia Advisor
Location: New Haw, Surrey
Contract type: Part Time, Permanent
Hours: 21 per week
Salary: £11,978 to £12,462 depending on skills and experience

Closing date: 27 February 2020
Interview date: TBC

About the role:

We are looking for an enthusiastic, motivated and highly professional individual who would like to be part of Alzheimer’s Society Dementia Support in Surrey. This is a great opportunity to join our team as a Dementia Adviser, working in the Surrey Dementia Information Hub.

The Dementia Information Hub service provides support to people with dementia and carers, health and social care professionals and members of the public. Our dedicated team provide information, guidance and practical support to help people understand dementia, cope with day to day living with dementia and prepare for the future. The service also supports people to access other services. There may be occasions when attendance at the Memory Assessment Services may be required.

About you:

The successful candidate will possess NVQ level 3 (or equivalent) with a good understanding of the needs of people affected by dementia and the ability to work in a manner that facilitates inclusion, particularly of people with dementia, along with an understanding of the need for client confidentially.

You will be speaking to people at all levels across your area so great communication, networking and influencing skills are also essential. You must also be able to manage several tasks at once and keep yourself motivated to perform under pressure.

Of course there is more to it – you will also be committed to putting people affected by dementia at the heart of everything we do and strive to work alongside your colleagues in our dynamic and exciting team to make our service the best it can be.

Good IT skills and experience working with databases is also essential.

You may have experience of the following: Dementia Adviser, Dementia Advisor, Care Assistant, Caseworker, Special Needs Assistant, Social Worker, Social Care, Community Care, Helpline Coordinator, Volunteering Officer, Support Worker, Mental Health, Dementia etc.

35 hours per week / 12 month Fixed Term Contract

Closing Date: 2nd March 2020

Interview Date: 10th March 2020

A fantastic opportunity for a talented HR professional to join our dedicated Centre of Excellence Team. This is a new and varied role where priorities are to lead HR policy development and delivery, support the provision of employee engagement and HR communications planning.

You will work with colleagues across the HR function and you will bring your expertise in revising and creating HR policies for Marie Curie in an innovative, inclusive and well researched way.

Your influencing and communication skills will be crucial as you create, develop and maintain a HR communications plan which will form a working platform for how, why and when we engage with our committed staff across Marie Curie.

Alongside project work, you will work with the HR Team to deliver improvements through training and upskilling. This includes educating and promoting best practice and consistency, which in turn will result in the delivery of HR strategies and improvements

You will be CIPD qualified (or equivalent) and your experience will be a mixture of operational HR and policy work. You will have excellent current working knowledge of employment legislation, including regulations relating to trade union engagement.

This role includes occasional national travel commitments, including overnight stays

What's in it for you?

We offer a variety of formal and informal training programs and the sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to further your career.

In addition to this, we have a varied benefits package which includes 25 days annual leave (plus bank holidays), pension, life assurance and season ticket loan. We also encourage flexible working to maintain a healthy work life balance.

Join Marie Curie and you will become part of a fantastic team, where you can really make a difference.

About us:

Every day of your life matters - from the first to the last. When you work for Marie Curie, you understand that better than ever. We're a passionate, committed and diverse team of more than 4,400 staff and 12,000 volunteers, here for people living with any terminal illness, and their families. We offer expert care, guidance and support, to help them get the most from the time they have left.

Marie Curie is an inclusive employer who values diversity and is a Stonewall champion.

We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

Job title: Supporter Services Advisor
Salary: £20,841.18 per annum + excellent benefits
Location: Chelwood Gate, Haywards Heath
Job type: Permanent
Hours per week: 35
Closing date: 23 February 2020
Interview date: w/c 02 March 2020

We are seeking a positive individual with a commitment to customer service to join our team as Support Services Advisor at our National Cat Centre in Chelwood Gate, Haywards Heath.

Cats Protection is the UK’s leading feline welfare charity with a nationwide network of adoption and homing centres, volunteer-run branches and charity shops. During 2018 we helped around 184,000 cats and kittens, an average of 500 per day.

The Supporter Services team is part of the Cats Protection Income Generation team. We answer queries from supporters about memberships, sponsorships, lotteries, raffles and donations. We also record and update the contact preferences of our supporters to ensure we only send communications which are wanted. The Supporter Services team is also responsible for the management of the Gift Aid scheme for Cats Protection, claiming money back from HMRC to provide much needed assistance to the many cats and kittens in need of help. We look to provide the best service possible to our supporters, although we never stop striving to improve this service.

The office based Support Services Advisors are responsible for maintaining the CARE database in respect of new and existing contacts and providing administration support within the wider Supporter Services and Fundraising team. You will be the first port of call for enquiries coming into the team from supporters and members of the public. Through our various contact channels, you will provide accurate advice and information, ensuring members of the public receive a prompt, professional and courteous service.

Our successful candidate will have previous experience of working within a customer support role or administration role. You will have strong customer service experience, excellent communication skills and be able to keep calm under pressure with great credibility.

To apply for this position please click the APPLY ONLINE button. Our application process requires you submit a CV and answer screening questions – including explaining your interest and suitability for the role. Unfortunately we cannot accept applications or CVs that are emailed to us directly.

Please note the recruitment process for this position will include a competency based interview.

For further details please download the job description, available after you have clicked APPLY ONLINE:
• JD attached
• Candidate information sheet attached

A position has become available within the RFEA Central Support Team (CST) based in Birmingham for a Client Advisor to join a well established and integrated team. As a Client Advisor you will be hard working, meticulous to detail and conscientious. Working on behalf of the Career Transition Partnership, the principle role will be to advise and assist in the transition management of HM Forces personnel who are leaving or have left the Armed Forces.

The ideal candidate will be a self-starter with a strong customer focus, excellent telephone manner and be capable of working within a large team and on their own initiative. Excellent communication skills, IT literacy, keyboard skills and interpersonal skills are essential.

Principal Responsibilities

• Through telephone and email tracking, monitor the progress of all clients.
• Cross refer clients to appropriate support programmes.
• Provide accurate and responsive telephone and email 'helpdesk’ support to employers and Service Leavers who require assistance with CTP online services.
• Record all interactions with clients and employers accurately on the CTP ADAPT Client Management System (CMS).
• Effectively and accurately track all clients post discharge to confirm and subsequently record successful "Settled" outcomes.
• Work closely with the Key Account Team and regional Employment Relationship Managers (ERMs) to conduct suitable vacancy matches (via RightJob) and notifications on behalf of employers.
• Support the registration process for new employers by accurately checking content and quality of vacancies available.
• Quality assurance of external online jobs feed vacancies.
• Encourage employers who have web access to use the RightJob registration and vacancy posting process.
• Assist in promoting and marketing CTP services to Service Leavers and employers.

Ideally you should be NVQ 3/4 qualified in Information Advice and Guidance, however, appropriate training will be given.

The position is Full Time and you will be required to work 35 hours per week. Normal working hours will be on a shift pattern between 8.00 a.m. and 8.00 p.m. Monday to Fridays inclusive. In addition there will be occasional Saturday work between 8.30 a.m. to 2.00 p.m.

Competitive salary package of £17,700 to £18,700 depending on qualifications and experience. Job satisfaction is guaranteed.

To apply, please submit your covering letter and CV. Closing date is 8th March 2020. Interviews are likely to take place week beginning 16th March 2020.

Successful candidates will be required to undertake a Ministry of Defence security clearance which requires applicants to have been resident in the UK for over 5 years.

Independent Living Advisor

Kingston Centre for Independent Living (KCIL) is a small charity based in Kingston-upon-Thames. We have been campaigning for the rights of disabled people for over 50 years.

We offer a range of services and support to disabled adults, children and their families, including:

•Direct Payments support to help adults get the most from council money for their social care support to live their life independently

•Holiday, equipment and training grants for adults to take a break, live your life easier or learn new things

•Information, advice and support on local groups and services

•Special Educational Needs and Disabilities (SEND) support for children and young people who need extra help at school or college or with their health or social care

•Personal Health Budgets support to help adults use NHS money to support their health and wellbeing

•Activities including, art groups and boat trips

•Volunteering opportunities

KCIL are seeking to add to our Direct Payment service and we are looking for someone to work within our Direct Payments Team alongside our current staff team to support with the overall delivery of the service.

We are seeking to recruit a dynamic, pro-active and enthusiastic part-time individual to join our team. Our ideal candidate will have experience in administration duties and a good knowledge of disability related issues. We seek someone who has a good understanding of equality and diversity, equal opportunities and service user involvement.

This post is 21 hours per week (fixed term role until 31st March 2021 with a possibility of extension).

Main Responsibilities

The successful candidate will be responsible for working alongside the KCIL’s service users to develop personalised recruitment adverts, manage online advertisements and support with the interview process when required.

• To support the DP team by answering queries and offering advice and guidance to our service users
• To support service users to maintain the correct paperwork in their role as employers
• To support service users with the recruitment of Personal Assistants (PAs) and to liaise with payroll companies regarding payments to PAs
• To maintain and develop records, both paper and electronic, that correspond to this work
• To support PAs and adult service users through the DBS process
• To assist with the organisation and facilitation of service user groups and training sessions for PAs

• To contribute to performance reports for the CEO regarding recruitment and monitoring of direct payments

• To attend regular team meetings, supervision and any training that may be required

Benefits

•Salary - £22,849 - £25,337 pro-rata (pro rata)

•Pension scheme

•25 days’ holiday per annum (pro rata)

This post is for 21 hours per week. Days are negotiable and we are ideally looking for someone who can be flexible when required. This is an office based role with the possibility of some home visits on an ad hoc basis. The successful candidate will be willing to travel in and around the London Boroughs or Kingston-upon-Thames and other local areas if required.

This role is subject to an enhanced DBS check

Closing date: Sunday 1st March 2020

Interview Date: Friday 13th March 2020

KCIL is a disability confident employer and we would practically welcome applications from disabled people.

We are looking for a positive, empathetic and people-focused Clinical Trials Nurse Advisor to set up an exciting new Clinical Trials Support Service and deliver high quality information and support over the phone and via email to those looking to enter a blood cancer clinical trial.

You’ll have experience developing services and managing exciting new projects.

You will be emotionally resilient, hardworking and understand the value that your role brings to the blood cancer community.

You’ll be a registered nurse, ideally working in haematooncology clinical research.

This is a 12-month fixed term contract opportunity that has the potential to be extended.

The location of this exciting new position will be flexible with regular travel to our London Office, this is to reflect the fact that the set up and ongoing development of the role will likely involve travel to different hospitals and trials centres to build relationships and knowledge base, alongside regular internal meetings with the support service team based at Bloodwise Head Office currently in Holborn. When the service is fully set up in all likelihood there will be an opportunity for this role to  be more agile and offer the flexibility to work from home.

If this sounds like the role you are looking for and you feel you have the knowledge, skills and experience we need, please apply with a covering letter setting out how you match the requirements of the job specification and your current CV by:

9am on Thursday 27 February 2020.

Applications for this role will be reviewed as soon as they are received so please note that we may bring forward the closing date at our discretion.

Join us on our journey to beat blood cancer!