Office management jobs
The purpose of the Administration Assistant role is to provide comprehensive administrative support to the Bishop of the Edmonton Episcopal area on a part-time basis, 17.5 hours per week. This is to ensure efficient handling of communications, management of schedules, and maintenance of records. Additionally, the Administration Assistant plays a vital role in upholding confidentiality and assisting with safeguarding.
Administrative
- Handle mail, inquiries, telephone calls, emails, and all other incoming communications.
- Manage the diary and inbox of the bishop on a daily basis.
- Draft letters and documents as requested.
- Contributing to the maintenance of central databases (People System, CMS, Crockfords).
- Liaise with the Director of Ministry to ensure the effective administration of the Ordination of Priests and Deacons.
- Coordinate domestic and overseas travel for the line manager as required.
- Organise, facilitate, provide agendas and take minutes of meetings or as requested.
- Compile the newsletter and other general communications as required.
- Uphold the security and confidentiality of the office, including managing confidential documents and securing the office.
- Coordinate the renewal and issuance of permissions for clergy and laity in conjunction with Area Administrator.
- Holding the big picture and history of events in the Episcopal Area, where relevant to the Bishop's work. Advising the Bishop (or team) as necessary and appropriate of any historical information impacting current events. Making appropriate linkages.
- Have an awareness of the weekly/annual cycle of events e.g., confirmations, ordinations, college leavers etc.
Reception and Hospitality
- Provide a friendly and professional welcome to visitors of the line manager.
- Coordinate and facilitate events, including seminars, conferences, residentials, interviews, and social events, and liaise with external parties such as caterers as required.
Safeguarding
- Ensure safer recruitment processes are followed when an appointment is made.
- Monitor the visa status of clergy who do not have British Citizenship or the Right to Remain, in conjunction with the HR Team at Diocesan House, as required.
- Monitor all clergy, licensed lay ministers and those with permission to officiate to ensure they are up-to-date with their DBS and Safeguarding Training.
- Manage the clergy 'blue files' in accordance with GDPR including ensuring blue files are available for statutory services when requested (e.g. police)
- Handling and being privy to highly sensitive and challenging information inclusive of blue files, historic, and ongoing safeguarding concerns.
- Identifying appropriate action in response to pastoral situations as they occur (e.g. Clergy person or other in crisis; deliverance queries; safeguarding concerns).
Other
- Undertake any other duties commensurate with the role.
About You
Essential
Education and experience:
- Experience working in an administration role.
Knowledge and skills:
- Administratively efficient
- IT proficiency (MS Office)
- Ability to work confidentially and in line with safeguarding policy
- High standard of literacy and numeracy
- The ability to work effectively under pressure and to deadlines
Other requirements:
- Empathetic to the mission and values of the Church of England
Desirable
Education and experience:
- Educated to A-Level or equivalent standard.
- Administration-related qualification.
Knowledge and skills:
- Some understanding of Church of England structures and experience of working with the Ecclesiastical legislative framework.
This is a 12 months fixed term contract with the possibility of extension for a further 12 months.
The place of work will be situated at London Diocesan House, 36 Causton Street, SW1P 4AU.
Closing date for applications is 24 February 2026 at 11:55 pm
The Church of England’s vocation is and always has been to proclaim the good news of Jesus Christ afresh in each generation to the people of England.



- Kensington Episcopal Area, Diocese of London
- Permanent
- 4 days per week (plus an additional 1 day per week for the first 18 months)
- Location: Flexible, with at least one day per week in the Twickenham office (Regal House)
- No DBS is required for this role
Do you thrive on organisation, relationships, and meaningful work?
We are seeking a highly capable and warm-hearted Personal Assistant to the Archdeacon of Middlesex to play a central role in supporting ministry, mission, and parish life across one of the most vibrant and diverse parts of the Diocese of London.
This is a richly varied role combining high-level PA support, administration, project coordination, and relationship management — perfect for someone who enjoys juggling priorities, working with people, and being the calm, organised presence at the heart of a busy office.
About the Role
You will provide comprehensive PA and administrative support to the Archdeacon of Middlesex, working closely with clergy, churchwardens, parish officers, and diocesan colleagues. Your work will directly support local churches across West London, helping parishes flourish, buildings be cared for, clergy supported, and key diocesan processes run smoothly.
We are looking for someone who:
- Has proven experience as a PA or administrator
- Is highly organised and confident juggling priorities
- Is comfortable communicating with diverse communities
- Is proficient with Microsoft 365
- Has excellent written and verbal communication skills
- Is empathetic, relationally intelligent, and discreet
- Has experience working with budgets
- Is supportive of the values and mission of the Church of England
About Us
The Diocese of London serves over 18 boroughs north of the Thames. The Kensington Area reflects the extraordinary diversity of London. We are committed to being a diverse, inclusive, and welcoming organisation and encourage applications from under‑represented groups.
Equality, Diversity, and Inclusion
The Diocese of London is committed to creating and sustaining a diverse and inclusive workforce which represents our context and wider community.
We are aware that those of Global Majority Heritage/United Kingdom Minority Ethnic (GMH/UKME), women, and disabled people are currently under-represented among our clergy and workforce, and we particularly encourage applications from those with the relevant skills and experience that will increase this representation.
Safeguarding
The Diocese of London is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
Benefits of working with us
The LDF offers a supportive working environment, opportunity for career development and the following financial benefits:
- Competitive remuneration package
- 27 annual leave days to rise to 30 after 5 years’ service, plus bank holidays
- 15% employer pension contribution and salary sacrifice available
- Death in service benefit x3 of basic gross salary
- Enhanced maternity leave of six months full pay, after 12 months of employment
- Season ticket loans for public transport
- Access to Benenden Health Insurance
- EAP counselling through Health Assured
- Up to £100 for eye test and contribution to spectacles
- Two additional paid days for community volunteering
To apply:
Submit your application and CV online via Pathways. Please refer to the person specification and JD when you’re answering the application questions.
Interviews will be held in-person at Causton Street, SW1P 4AU, on 6th of March 2026.
For more details, please see the full Job Description and Person Specification or visit the LDF Careers Page.
For every Londoner to encounter the love of God in Christ



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Family Service Manager
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Job Title: Family Service Manager
Location: Based within HMP Altcourse, Fazakerley, Liverpool. Step Free access is available at this service. You may be expected to travel to other services as required, including to Central London Central Office and for in-person meetings held off site.
Salary: £38,000
Shift Pattern: 37.5 hours per week Monday to Friday 09:00 - 17:00. You may be required to work outside these hours as per service and organisational requirements, including evenings, weekends, and bank holidays and forming part of the out of hours on call rota for managers.
About the Role
We are seeking a Family Service Manager to lead our flagship family service based in HMP Altcourse. This is an ideal opportunity if you are seeking a hands-on role within a prison setting, who is confident in working in complex environments and wants to create meaningful change within punitive systems. You will lead a multidisciplinary team who deliver high-quality, therapeutically informed, arts-based work with men in prison and their families. You will bring together creative group interventions, bespoke family counselling services, and day-to-day practical family support within a complex prison environment.
As the Family Service Manager, you will lead a team of Programme Co-Ordinator's, Facilitators, Family Counsellors, a Deputy Service Manager, and other appropriate staff. The team deliver programmes such as Fathers Inside and Man Up which have received national recognition and have been delivered nationally across custodial and community settings. The role requires leadership experience, managing a diverse team, with line management responsibilities to support, enable, and empower your team to deliver high quality support to the participants of our programmes and their families. You will work closely with prison and Sodexo colleagues, as well as other internal SIG teams to ensure innovative, safe, and compassionate service delivery.
Key Responsibilities Include:
- Line Management throughout the employee lifecycle embedding a culture of learning, development, reflection, and evaluation.
- Creative leadership of creating and delivering engaging high-quality services and interventions which support rehabilitation, reintegration, and culture shifts in systems of power and compliance.
- Manage day-to-day operational delivery of programmes, the service, and visitors centre.
- Ensure core responsibilities and contractual requirements are fulfilled.
- Striving to ensure excellence and quality in our service delivery.
Why work with Safe Ground Prisons?
At SIG Safe Ground, we do things differently. Safe Ground is an Arts-based therapeutically informed charity with over 30 years' experience working across the criminal justice system. We support people in custody and their families to build stronger and more fulfilled relationships, reflect on behaviours, and navigate change without shame.
Working with Safe Ground means working differently. It’s about meeting people without judgement, holding space for accountability, and using creativity to disrupt cycles of harm. We believe real change happens when people are seen, challenged and supported, even (and especially) inside prison walls. Want to find out more?
Please be informed that as this role is based within a Prison environment, therefore further vetting from SIG's enhanced DBS will be required such as MOJ clearance.
About You
This is a role for you if you truly believe change happens through relationships, not control; you will lead with warmth and clarity and hold care and accountability together. You will be part of a values-led organisation that takes people, reflection, and creativity seriously. You will be comfortable working within a prison setting, with regular interactions with people from all backgrounds and circumstances which have led to them being imprisoned.
We're seeking a proactive leader, someone who has the ability to motivate and empower a team to drive excellence, both as individuals, and as a team, whilst providing practical solutions to challenges which arise. You will be knowledgeable of the criminal justice setting, and ideally have experience within a similar environment. We're looking for someone who can build rapport, trust, and create an environment which allows individuals to grow their skills and experience and develop as individuals.
- Previous experience in facilitation of group programmes and/or training to various groups, ideally in a similar setting (preferably within a creative setting)
- Experience of working with and engaging with diverse groups of people from varying backgrounds
- Demonstratable experience in leading a service/team in a similar capacity.
- Ability to provide high quality support and line management to staff.
- Ability to motivate and empower a team to achieve KPI's
- Ability to promote the service externally to enhance reputation in the area and with partner organisations
- Ability to work flexibly to meet the demands and needs of the service. For example, Provide an emergency on call service as and when required in case of emergency
- IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, Microsoft, ATS, HR systems, and other types of organisational software.
- Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we Offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Employer Pension Contribution
- Eligibility to register with Blue Light Discount Card
- Access to discounted tickets for music events, shows, sports and more
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- EDI Ambassador programme
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Additional Information
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.
Please note that this will take you through to our Central Administration team, who will then communicate your enquiry with us and we will arrange to call you back.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Empowering independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital and off the streets
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Trusts manager
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
About the role
We are looking for a Trusts Manager to join our High Value Relationships team and help secure transformational funding for our work with disabled people with complex needs. This is a hybrid role, working 2-3 days in our London office.
Working closely with the Head of High Value Relationships and colleagues across Sense, you will contribute to the development and delivery of our high value fundraising strategy. You will manage a varied portfolio of trust and foundation funders, from early-stage research through to proposal submission, stewardship and reporting.
This role is ideal for an experienced trusts fundraiser who enjoys building relationships, writing compelling proposals, and working collaboratively to bring impactful projects to life.
Key responsibilities
- Develop and manage a strong pipeline of trust and foundation prospects to meet income targets.
- Research and identify new funding opportunities aligned to Sense’s priorities and unfunded projects.
- Lead the development and submission of high-quality funding applications, including six-figure-plus proposals.
- Build and maintain relationships with Trustees and key funder contacts.
- Lead or support the management of grants, ensuring compliance, quality assurance and timely reporting.
- Act as the primary point of contact for a portfolio of key funders.
- Monitor and report on progress against personal income targets and budgets.
- Work collaboratively with colleagues across Fundraising, Marketing and operational teams to develop strong funding propositions.
About you
You will bring:
- Proven experience generating income and meeting targets in a high value fundraising role.
- Direct experience of developing and submitting six-figure-plus trust and foundation proposals.
- Experience managing a trusts and foundations pipeline and identifying new funding opportunities.
- Strong relationship-building skills, including engaging senior leaders and supporters.
- Experience creating compelling stewardship plans and managing funder relationships.
- Excellent written communication skills, with the ability to write persuasive, impactful proposals and reports.
- Strong numerical skills, including budgeting and financial reporting.
Desirable
- Experience working in disability, health, education or social care charities.
- Experience using a CRM system.
- Knowledge of trust and foundation funding trends.
We believe that every disabled person should have the opportunity to connect with others and be included in the world.



Location: Reading, Hybrid (at least twice a month to Reading Office)
Hours: Full time
Salary: £40,000 per annum
Contract Type: 12 month FTC
Campaign Closes: 18th February 2026
First Stage Interviews: 25th & 26th February 2026
Second Stage Interviews: 3rd or 5th March 2026
On occasion, we might close a vacancy early due to a high number of applications being received. Interested candidates are encouraged to submit their application as early as possible.
At Make A Wish UK, we create life changing wishes for children with critical illnesses. Our Special Events programme plays a vital role in making those wishes possible by raising essential income, inspiring supporters and bringing our community together. We are looking for a talented and driven Special Events Manager to lead, shape and grow our portfolio of high profile events. From elegant gala dinners and supporter receptions to new and innovative fundraising opportunities, you will be at the heart of creating experiences that make a meaningful difference.
Core Purpose
To lead the delivery and growth of Make A Wish’s programme of Special Events, maximising net income, strengthening donor and supporter stewardship, and identifying new opportunities across the organisation and beyond to enhance and expand our events portfolio. This role also supports wider departmental events, including those connected to Art of Wishes, while inspiring and managing supporters, committee members, suppliers and volunteers. In addition, the role oversees the stewardship events programme delivered by the Events Officer, ensuring exceptional experiences for all involved.
To be successful in this role you will need:
Essential Criteria
- Ability to prepare materials to support a range of audiences and requirements, from presentations through to toolkits, meeting notes etc.
- Excellent communication skills, including
- Ability to work effectively at different levels in the organisation
- Ability to articulate core concepts in different formats and approaches
- Ability to negotiate and influence across different organisational levels
- Work as part of a cross functional team
- Understanding of regulatory frameworks, best practice and ethical issues related to
- Marketing and engagement with children and young people
- Content capture and use
- Knowledge of regulatory frameworks around fundraising
- Understanding of advertising and influencer regulatory frameworks
- Managing and working with user permissions and compliance around:
- User permissions
- Safeguarding
- Data protection
- Experience of working with others:
- Being part of a team delivering different objectives
- Inspiring and encouraging self-development in team members/colleagues
- Setting objective and KPIs and managing performance towards these
- Integrating volunteers and networks into teams
- Volunteer management
- Evidence and Experience of:
- Using and updating CRM tools – Salesforce
- Managing data accuracy
- Producing reports and analytics
- Reading and interpreting data
- Experience of managing finance and budget:
- Developing budgets
- Recording financial information
- Reading and understanding financial information
- Calculating basic information, particularly to show return on investment
- Managing expenses and invoicing processes
- Experience of managing and planning work:
- Working on cross team plans
- Using technology to support planning and prioritisation
- Able to use MS Office tools, in particular Outlook, Word, PowerPoint and Excel to support delivery of work
- Evidence of ongoing professional development in a related field or areas (formal or self-directed)
- Significant experience in planning large scale special events, dinners, balls, receptions or similar:
- Evidence of managing £200,000+ event budgets
- Experience planning and executing events for 200+ attendees
- Experience working with event agencies
Key Responsibilities:
Event support
- Own and develop relationships with key Make-A-Wish event supporters including committee members, suppliers, speakers and donors.
- Project manage and/or provide event support to key Make-A-Wish flagship and high-value supporter events.
- Generate income and gift in kind for Make-A-Wish owned and high value third-party events.
- Oversee the stewardship of high value third-party events by the Events Officer.
- Be the day-to-day contact for Special Events agencies and third-party suppliers, attending and leading meetings to ensure each event is executed as smoothly and successfully as possible.
- Manage internal and external event stakeholders including Make-A-Wish BCE and volunteering teams, committee members and event suppliers in relation to their role at the event.
- Attend all the Special Events and represent Make-A-Wish in a professional manner.
- Support on the development of the special events strategy with Art of Wishes & Special Events Lead and Philanthropy Director.
- Create and manage event budgets with a focus on reducing costs and maximising net income/budget relieving GIK.
- Complete event performance evaluations including wrap-up analysis, measure against KPIs and review if goals were achieved.
- Oversee the post-event financial administration and processes with Supporter Care Team and Philanthropy Team to ensure a positive guest experience.
- Support internal teams in event planning to maximise opportunities and ensure consistent delivery.
- Identify additional opportunities for the programme both internally and externally.
- Work to identify and secure sponsorship partners for events.
Line management
- Provide engaging and motivating leadership, coaching, management and development of one direct report (Special Events Officer) which includes quarterly coaching conversations, career development conversations and more.
Supporter Management
- Support and manage organising Committees to ensure each event is executed as smoothly and successfully as possible.
- Lead committee meetings.
- Develop relationships with event supporters to increase support and GIK donations.
- Oversee the supporter journey of prize donors, prize winners and wish sponsors, including but not limited to thanking and providing feedback post-event, prize fulfilment, building long-term and sustainable relationships through correspondence.
- Work with the Volunteering team and Special Events Officer to manage volunteers including recruitment, pre-event briefings, communications, on the day and post-event thanking.
Communications and Internal Collaboration
- Take responsibility for maintaining and updating the supporter database with any event and guest details ensuring it is GDPR compliant.
- Leading and supporting on events and projects across the organisation as required.
Together, we create joy, happiness and magical memories through life-changing wishes for children with critical illnesses.
The client requests no contact from agencies or media sales.
About the Role
We are looking for an experienced and motivated Senior Project Officer, working predominantly in the South London area, to lead the development and delivery of river and catchment restoration projects. You will oversee work from early concept and design stages through to physical implementation, ensuring projects are delivered on time, on budget and to a high standard. As part of our Restoring Rivers and Catchments Team, you’ll help shape ambitious, meaningful projects that benefit local rivers, wildlife and communities. Whilst you will be predominantly working on projects for the Hogsmill, Wandle, Beverley Brook and Cray rivers, you may be required to work on other projects within the wider SERT region.
Key Responsibilities
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Develop and design restoration and enhancement projects using best practice and sound science.
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Lead feasibility work, secure all necessary permissions and manage stakeholder relationships.
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Oversee on-site delivery, managing contractors, volunteers and project partners.
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Ensure robust Health & Safety compliance across all project activities.
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Manage project budgets, timelines and reporting to funders.
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Mentor and manage junior colleagues, supporting their development and project delivery skills.
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Contribute to the Trust’s communications, fundraising and wider organisational goals.
What We Are Looking For
We are seeking someone with strong project management experience, confidence in leading multidisciplinary work and the ability to communicate effectively with a wide range of partners. Experience delivering physical works on site—especially with power tools or plant—is desirable but not essential. You will bring creativity, initiative and a collaborative mindset to help develop impactful environmental solutions.
About You
You are a proactive problem-solver with a passion for improving rivers and catchments. You enjoy working with others, building relationships and finding innovative ways to deliver high-quality environmental projects. You take pride in maintaining high standards, supporting colleagues and seeing projects through from concept to completion.
Interested? Apply now and help us create a healthier, more resilient catchment, see the full job description for more information.
Application process
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Closing date for applications: Sunday 8th March 2026 at 11:59pm.
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Interviews: w/c Monday 16th March 2026
We help rivers thrive again for communities and nature.


The client requests no contact from agencies or media sales.
About the eoa (Employee Ownership Association)
Employee ownership in the UK is at a critical moment. The sector has more than doubled since 2020. Awareness is rising. Evidence is compelling. Businesses, communities, and policymakers are increasingly recognising that a people-powered approach can unlock fairness, resilience, and productivity.
We believe the UK can reach 10,000 employee owned businesses within the decade, transforming succession, broadening ownership, and reshaping the economic landscape. But achieving this relies on bold, strategic, values-led leadership across our community.
The eoa exists to build and connect that community: a network of more than 850 member businesses, thousands of employee owners, specialist advisors, policymakers, and partners committed to powering fairer livelihoods and stronger businesses through employee ownership.
Purpose of the Role
The Finance Manager leads the eoa’s finances to ensure the businesses resources are used effectively, efficiently, and sustainably.
You will develop robust financial systems, reporting, and analysis to provide insight and assurance to the SLT and Board, playing a central role in safeguarding the eoa’s financial health and enabling its strategic goals to be achieved.
Role Summary
- Contract: Permanent
- Hours: 22.5 hours per week, working pattern to be agreed with successful candidate
- Location: Manchester (hybrid). You will be expected to attend the office at least twice per month, and more often where needed
- Salary: £45,000 (£27,000 pro rata) p/a
- Pension: Up to 7% employer pension match (from year 1 anniversary)
- Annual Leave: 30 days leave + bank holidays
- Reports to: Membership & Operations Director
- Management of: Finance and Business Support Administrator
Key Responsibilities
- Lead the development and delivery of the organisation’s financial strategy, ensuring it underpins and enables operational delivery.
- Manage the annual budget-setting process, working closely with colleagues to align budgets with strategic priorities.
- Manage day-to-day financial operations, including financial accounting, membership renewals, bank account management, cash flow monitoring, credit control, payments, and function oversight.
- Take responsibility for accurate and timely payroll and pension delivery, working in partnership with an external provider.
- Prepare and reconcile monthly, and year-end accounts, ensuring accuracy, compliance, and robust controls.
- Produce accurate, timely financial forecasts, management accounts and financial analysis to support operational and strategic decisions.
- Ensure compliance with statutory requirements including tax (VAT, PAYE, Corporation Tax) and financial reporting obligations.
- Maintain strong internal controls and risk management processes, safeguarding the organisation’s financial health.
- Act as a signatory on company bank accounts, ensuring appropriate authorisation and governance arrangements are in place.
- Lead the ongoing development and improvement of finance processes and systems, and automations to drive efficiency and effectiveness.
Knowledge, Experience, and Attributes
- Degree-level education and either ACCA, CIMA, or ACA qualification.
- Proven track record in budgeting, forecasting, cash flow management, and delivering accurate management accounts and financial analysis.
- Experience of working for or preparing SME accounts, managing audits, risk, and internal controls, with a focus on continuous improvement of systems and processes.
- Strategic thinker who can translate complex financial data into clear, actionable insight for senior leaders and the Board.
- Highly organised, proactive, and solution-focused, with excellent communication and stakeholder management skills.
- Collaborative, adaptable, and professional, demonstrating integrity and sound judgment in all financial matters.
What Constitutes Success in This Role?
Success in this role means the eoa has reliable, efficient, and well-governed financial operations that underpin all aspects of the business. You will ensure day-to-day finance processes are accurate and timely, cash flow and budgets are effectively managed, and statutory obligations are met with confidence. By providing clear analysis and insight, you will support the SLT and Board in making informed decisions, drive improvements in systems and reporting, and enable the eoa to achieve its strategic priorities.
Key outcomes for the role Measures
- Outcome: The eoa maintains accurate, timely, and insightful financial reporting and analysis to support decision-making.
Measure: Accurate monthly management accounts and forecasts delivered on time. Rolling forecasts and scenario analyses updated regularly. - Outcome: Budgets are aligned with strategic priorities and financial resources are optimally managed.
Measure: Budgets prepared and approved within agreed timelines. Variance between budgeted and actual expenditure monitored and reported. Cash flow maintained within agreed thresholds. - Outcome: Statutory, regulatory, and internal governance requirements are met and risks are effectively managed.
Measure: All statutory filings (tax, Companies House, pensions) submitted accurately and on time. External audit completed with no significant issues. Internal controls and risk management processes maintained and reviewed annually. - Outcome: Financial systems and processes support operational efficiency and organisational growth.
Measure: Transaction processing, reconciliations, and payroll delivered accurately and on schedule. Improvements in process efficiency implemented. - Outcome: Finance contributes proactively to strategic decision-making and organisational development.
Measure: Financial insight and recommendations consistently inform senior leadership decisions. Evidence of finance-led initiatives driving cost efficiency or strategic impact. - Outcome: Finance function evolves to meet organisational needs and supports a culture of improvement.
Measure: New or updated systems, processes, or reporting tools implemented successfully. Finance function demonstrates improved efficiency, effectiveness, or scalability over time.
How to apply
To apply, please submit:
- A two-page CV
- And ane of either:
- Cover letter setting out your motivation, approach, and what you will bring to the role
- Video (maximum 10 minutes) setting out your motivation, approach, and what you will bring to the role
Applications should be submitted before 9:00am 2 March 2026. We will close this vacancy early if we receive sufficient applications for the role. If you are interested, please submit your application as early as possible.
Interviews will be in Manchester w.c. 9 March 2026.
The eoa welcomes applications from people of all backgrounds, particularly those who are under-represented. We recruit based on values, skills, and contribution to our purpose.
We exist to grow and strengthen employee ownership as a force for powering fairer livelihoods, stronger businesses, and a more resilient economy.



The client requests no contact from agencies or media sales.
Financial Planning and Analysis Manager
£65,000 pa plus excellent benefits
London WC1 and home-based
35 hours per week, full-time
Permanent
The Royal College of Paediatrics and Child Health (RCPCH) is seeking a strategic and analytical Financial Planning and Analysis (FP&A) Manager to play a pivotal role in supporting the College’s mission to improve child health by ensuring effective financial planning, reporting, and business partnering across the organisation.
Reporting to the Director of Finance, you will lead on the annual budgeting and forecasting process, produce regular financial performance reports, and develop financial models to support key strategic decisions. You will ensure that the College’s leadership has access to clear, insightful analysis to guide financial and operational planning.
You will foster a culture of effective business partnering, providing expert financial advice and support to budget holders and colleagues across the organisation.
Key responsibilities include:
- Leading the annual budgeting process and developing regular reforecasts in alignment with the College’s strategic priorities
- Producing timely and accurate monthly, quarterly, and annual financial reports and analysis
- Developing financial models to support key strategic and operational decisions
- Providing financial insight and advice to senior leadership and budget holders to support informed decision-making
- Line managing and developing the Finance Analyst, fostering a culture of excellence, accountability and continuous improvement
- Ensuring the integrity of financial information through robust processes, controls, and analytical review
- Partnering with the Financial Controller to support compliance, audit preparation, and financial controls
- Supporting finance system development and the use of tools such as Power BI for enhanced reporting
Essential skills and experience include:
- Qualified accountant (ACA, ACCA, CIMA, or equivalent)
- Minimum of 5–7 years’ experience in financial management roles
- Strong analytical skills and ability to provide clear, actionable insights
- Proven experience of leading budgeting, forecasting and financial reporting processes
- Excellent communication and stakeholder engagement skills
- Advanced Excel skills and experience of financial modelling
The RCPCH has more than 25,000 members and fellows and employs around 200 staff, most of whom work in our London office in Holborn. We have a Devolved Nations team operating from Northern Ireland, Scotland and Wales. Our College values: Include, Influence, Innovate and Inspire, are important to us. These values ensure we bring out the best in each other, strive forward together to make the College a positive and dynamic place to work.
The RCPCH champions Equality, Diversity and Inclusion. Our workplace is inclusive, offering a supportive environment where staff can thrive. The College is keen to accept applications from people with protected characteristics. We believe that our staff should represent all of the diverse communities we serve. Join us to help realise our vision of a world where every child is healthy and well.
The College operates a flexible and modern working policy, whereby our colleagues work in the office for a minimum of 40% over a 4 week cycle and the remainder from home.
The RCPCH is committed to safeguarding the children, young people and adults it has contact with in the exercise of its functions and responsibilities. The RCPCH expects all staff to share this commitment – we place a high priority on ensuring only those who do so are recruited to work for us.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records.
Closing date: 18 February 2026
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
The Royal College of Paediatrics and Child Health advocates on child health issues at home and internationally.


The client requests no contact from agencies or media sales.
Job title: Communications Manager
Reports to: Senior Manager, Team and Operations, RSTMH
Hours of work: Full time (this role is office based located near Russell Square and Chancery Lane, London)
Salary: £36,000 - £40,000 per annum, dependent on experience
Job type: Permanent
We are looking for a permanent and full-time member of staff to help develop and communicate RSTMH’s role within tropical medicine and global health. We need a passionate and creative communicator who can play a key role in meeting our communications objectives. This role is office-based in central London, with the option to work from home on Mondays.
RSTMH is a membership society formed in 1907, with around 1,800 members and Fellows in over 100 countries. We work to improve tropical medicine and global health by enabling and promoting research, sharing knowledge and convening networks through our members and Fellows and beyond. The Communications Manager will have the opportunity to develop and enhance RSTMH’s reputation as a credible and trusted voice in tropical medicine and global health.
This is a wide-ranging and exciting role. You will lead on implementing the organisation’s communications strategy, working with the leadership team to ensure it meets the aims of the wider RSTMH strategy. You’ll maintain and further develop the website and social media platforms, build links with media contacts, and source, commission and develop content. You’ll manage relationships with key suppliers, including website developers, strategic partners, digital media and creative agencies. You’ll also be responsible for delivering RSTMH’s newsletters to our members and Fellows, and global network of supporters.
We’re looking for someone ambitious and solutions-focused with a passion for communications to deliver creative and innovative content, and establish analytical systems to monitor our progress.
THE ROLE
- Implement RSTMH’s communications strategy, in line with the wider organisational goals – developing short- and long-term strategic plans
- Develop communication plans for all areas of RSTMH, working with department managers to execute
- Full ownership of the website, including content updating and monitoring for consistency and currency, managing any development work and integration with other systems
- Manage social media channels for RSTMH, and develop strategies to engage wider networks
- Accountable for our joint venture website, grow: including developing a strategy for updating and maintaining the listings and income generation through advertising and/or sponsored posts
- Commission, source, write, edit and proofread engaging and relevant content for the website and social media channels, providing editorial support as required and building a network of expert contributors
- Track engagement across media channels and email marketing, and produce monthly reports for leadership team showing activity
- Ensure RSTMH’s brand and editorial guidelines are maintained in all of the Society’s work, including all communications by the team
- Full responsibility for fortnightly newsletters for RSTMH members and Fellows, and monthly newsletters for non-members with strategies to convert non-members
- Create and maintain Society level communications calendar
- Monitor developments in global health and tropical medicine, especially in order to inform policy work with our Policy and Advocacy Committee
- Establish a network of media contacts for the Society to promote its work, signpost experts, and raise its own profile
- Represent RSTMH externally with key partners, at relevant conferences and industry events
- Support on income-generating activities across RSTMH, particularly new memberships, conversions, journal promotion and event marketing
- Establish and maintain systems to report and evaluate RSTMH’s digital platforms and activities
- Support key RSTMH spokespeople, including the Chief Executive, with media briefings, press releases and key messaging
- Fully manage the communications budget
- Responsibility for promotional materials including flyers, event signage, merchandise and handouts
- Working across all aspects of RSTMH communications
PERSON SPECIFICATION
Essential experience
- 5 years’ experience within a digital communication role
- 3 years’ experience developing and maintaining websites and social media for a campaign, cause or organisation
- Proven experience working in an editorial capacity, developing compelling copy for online audiences, with a varied portfolio of written work
- Experience of digital content creation, commissioning and management
- Proficiency in HTML newsletter creation, working to tight deadlines, collaborating with other departments, and using mail clients
- Experience of managing suppliers, partners and contributors
- Familiarity with design software for creating digital assets, such as Canva
- Knowledge of CRM databases
- Experience with digital advertising and promoted social media posts, analysing trends, reviewing efficacy, and adjusting campaigns in real time
- An understanding of the academic and research communities
Personal attributes
- Self-starter, able to work proactively and intuitively
- Work to varying timelines and prioritise own workload accordingly
- Passion for tropical medicine and global health
- Good team player, with an understanding of the challenges of working in a small team
- Resilience under pressure
- Flexibility to work outside of office hours, and to travel within the UK and beyond, as required
- Ability to communicate with a range of people of different levels, disciplines and backgrounds
Desirable
- Knowledge of Mosaico and SparkPost for building HTML emails
- Experience running websites on Drupal 10
- Some experience using CiviCRM
- Existing network of experts in the tropical medicine and global health space
The deadline for this role is 5pm GMT 4th March.
Please click the apply button and send your CV and a supporting statement of up to 1,000 words (where it asks for your cover message or covering letter) to include how your experience matches the duties and skills for the role, it will be sent automatically to us.
N.B. Applications submitted without a supporting statement may not be considered.
No agencies please.
Please send your CV and supporting statement of up to 1,000 words to include how your experience matches the duties and skills for the role, it will be sent automatically to us. Applications submitted without a supporting statement may not be considered.
Hearing Dogs for Deaf People – Major Gifts Manager
Location:Hybrid working with some travel to Hearing Dogs offices in either Buckinghamshire or East Yorkshire.
Salary: £45,000 per annum.
Contract: Permanent, full-time hours.
Hearing Dogs for Deaf People, whose mission is to build confidence, companionship and connection for people with hearing loss, is seeking a Major Gifts Manager to drive growth in income from high-net-worth individuals.
Hearing Dogs for Deaf People has been creating life-changing partnerships between hearing dogs and deaf recipients since 1982. As well as acting as an ear to their partners and alerting them to sounds, the charity’s clever and expertly trained dogs help deaf people to live life with confidence and independence, whilst providing love and emotional support.
Following on from a strategic review, the charity is now building a new Income Generation Directorate, to enable them to transform many more lives across the UK. This role will be critical to help Hearing Dogs reach their goals to significantly grow and diversify income.
The Major Gifts Manager will be part of the charity’s high-performing Philanthropy team, personally managing a portfolio of high-value donors and projects, and cultivating long-term relationships that lead to increased giving. Reporting to the Major Gifts Team Manager, the postholder will oversee major donor stewardship journeys and the strategic delivery of the charity’s successful VIP Name a Puppy scheme, as well as developing compelling cases for support.
The successful candidate will have substantial experience securing major gifts and managing high‑value relationships in a similar field, including five‑ and six‑figure contributions, as well as a strong track record in cultivating and stewarding donors. They will also have excellent interpersonal and communication skills, and confidence engaging high‑net‑worth individuals and senior stakeholders.
Candidates will bring strategic project‑management ability, strong writing skills for producing compelling proposals and reports, and a data‑informed approach using CRM systems to guide activity. A professional, proactive and collaborative working style will be essential.
This is an exciting opportunity to help shape the direction of major giving at an organisation which is changing people’s lives every day, and where you have the flexibility of working remotely or spending time at Hearing Dogs’ stunning bases in Buckinghamshire or Yorkshire, with friendly and passionate staff and their four-legged friends.
If you want to lead the pack and help deaf people live well with hearing loss Please download our Candidate Pack for further information [PDF], which includes details on how to apply.
Closing date: Monday 23rd February, 9.00 am.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
A position has arisen at SolarAid for a Content and Social Media Manager, reporting to the Director of Communications.
This is a full-time, permanent role, open to candidates based anywhere in the UK, with the option to work remotely or from the London office. Attendance at key team days will be required.
The role focuses on planning, managing and delivering high-quality digital content across SolarAid’s channels, including the website, blog, email and social media. It is a hands-on role, combining day-to-day content production with channel management and collaboration across teams.
Alongside ongoing content and social media activity, the postholder will play an important role in supporting SolarAid’s website redevelopment. This will include reviewing and migrating existing content, helping decide what moves forward, and supporting content quality and consistency as the new site launches and beds in.
We are looking for someone with strong content and social media experience, good editorial judgement, and the ability to manage content across multiple platforms. You will be confident creating written, visual and short-form video content for different audiences, and comfortable working collaboratively with colleagues across communications, fundraising and country teams.
The successful candidate will share SolarAid’s values and be committed to telling stories responsibly and respectfully, helping to inspire support for sustainable energy access in sub-Saharan Africa.
No recruitment agencies please.
The client requests no contact from agencies or media sales.
We are looking to recruit an experienced, innovative legal manager for our international Environment and Sustainable Development Programme. The ideal candidate will be a qualified lawyer with deep enthusiasm and in-depth knowledge of how our partners could use the law to achieve environmental justice. A more detailed explanation of our organisational and programme strategy is set out in our 2024-2026 Strategy.
Working as part of a small but dynamic team, you will have the opportunity to learn at close hand what it means to work for an international NGO focusing on how the law can be used to fight corruption and achieve environmental and economic justice. You will develop projects with a range of partners, including international agencies, NGOs, CSOs and governments. You will collaborate with a range of volunteer lawyers (via law firms and barristers chambers) who are leading experts in their field. You will also help nurture, build and maintain relationships with our funders. The role will involve outreach to new partners, programme management, supporting the drafting of fundraising applications and donor reports, tracking impact, as well as evaluating and learning from projects.
Key Responsibilities:
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Implement the strategic vision for ILP’s Environment and Sustainable Development (ESD) programme, in conjunction with the ESD Programme Director, Legal Fellows, Executive Director, partners, staff and Board;
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Develop an understanding of the most effective environmental policy tools and legal interventions to deliver the programme’s objectives, through engagement with volunteer lawyers, ILP partners, ILP’s ESD Advisory Committee, staff, Board and others;
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Support the ESD Programme Director to build and maintain ILP’s Environment and Sustainable Development (ESD) programme. This includes:
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liaising with partners to identify legal/policy needs and offer potential legal and/or policy reform solutions, including through conducting legal analysis;
identifying and engaging in regular outreach with potential new partners to build the project pipeline;
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identifying, building and maintaining strong relationships with existing and new highly experienced volunteer lawyers;
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mapping and developing relationships with regional and international development entities and other technical assistance providers to identify potential partners, needs and focus countries;
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representing the programme in external fora and events.
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Support the Programme Director in ensuring effective project delivery and evaluation of impact including:
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managing and coordinating project implementation through the full project cycle;
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delivering financial management for assignments including accurate budgeting, forecasting, accounting and reporting;
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Supporting the development and maintenance of strong programme management and knowledge management systems and processes, including regular updating of ILP’s online internal database (GRID).
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Support the Programme Director’s fundraising efforts to finance both the programme and organisational overheads, including working closely with the Programme Director to identify opportunities for potential funding with partners, liaise with and nurture donors, design funding applications and create relevant budgets;
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Deepen ILP’s knowledge and understanding of the situation in developing economies, including engaging in relevant research alongside ILP partners (pro bono lawyers, NGOs, CSOs and others) and sharing findings via written reports and output;
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Share in the necessary operational and administrative activities of the organisation and contribute to website and social media communications.
For further information on the candidate profile for this role, our full job description is available to view and download below.
The client requests no contact from agencies or media sales.
Young People and Families Worker (Wales and South West England)
Contract type: One year, Fixed term, Hybrid*
Travel: Regular travel around Wales and the South West of England region with occasional UK travel
*This role is for a hybrid worker with the expectation is that you will spend at least 40% of your working time in our office spaces or working in community settings.
Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.
Are you passionate about improving the lives of children, young people and their families?
Are you experienced in creating inspiring programmes and offering life-changing one-to-one support?
Are you committed to putting children and young people at the heart of decision-making?
About the role
We are looking for a dynamic, creative, innovative team player to join our Young People and Families Service. This role will be based in Wales (Cardiff office) and the South West of England, but will also support service delivery across UK.
As a Young People and Families Worker you will work with colleagues, partners, healthcare professionals, schools, volunteers, and - most importantly - young people and families to co-plan, deliver and evaluate a high quality, holistic support offer, both locally and nationally.
You will help young people living with arthritis to build their confidence, make friends and achieve their personal goals. This will be achieved by providing one-to-one support, creating a community of peer support for young people and families and working with volunteers to co-deliver self-management activities on a variety of topics.
You will also co-design an exciting program of social events, youth voice opportunities, digital content and residential events. You will act as the bridge between young people, their families and professionals - especially in healthcare settings where you will play a unique role working collaboratively with multidisciplinary teams to meet a range of needs. You will support young people during the pivotal transition from paediatric to adult services, making sure it is a time of empowerment and growth.
About you
If your knowledge, skills and experience include the following then we would love to hear from you:
- Experience of working with the third sector, preferably within the fields of youth/community development work and/or health and social care - with a passion for improving the lives of both children and young people as well as their families.
- Experience of delivering interventions to people living with long term conditions, understanding the importance of self-management.
- Experience of taking a person-centred approach when providing support.
- Experience of using a community development/youth work approach to co-design and deliver a quality service/project that is inclusive, inspiring and makes a difference. Engaging colleagues, funders, supporters and partners to make it happen.
- Knowledge and experience of safeguarding and safe working policies and procedures.
As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.
Application deadline and shortlisting
- We advise candidates to apply early as we reserve the right to close applications ahead of this date.
- Only shortlisted candidates will be contacted.
We do not wish to receive contact from agencies or media sales.
Please note that we do not use Artificial Intelligence (AI) during our recruitment and selection processes, and we would respectfully ask that you also refrain from using AI during the selection process. Whilst we do recognise that AI may be a beneficial tool for some when aiding research and preparation for an application or interview, we want to maintain a fair, inclusive and positive recruitment experience at Arthritis UK where candidates can feel supported to demonstrate their experience, knowledge, and skills without the use of AI generated answers.
Interview
Interviews will take place in the Cardiff office on Thursday 5 March 2026.
Our Cardiff office address is Quest House, St Mellons Business Park, Fortran Road, Cardiff, CF3 0EY.
As a Disability Confident Leader, we guarantee you will be offered an interview if you disclose a disability and demonstrate sufficient evidence within your application that you meet the essential criteria for this role. We will also make any reasonable adjustments you may require for your interview.
The client requests no contact from agencies or media sales.
Job title: Membership Manager
Reports to: Senior Manager, Team and Operations
Salary: £38,000 to £42,000 dependent on experience
Hours of work: Full time
Location: This role is office based located near Russell Square and Chancery Lane, London
RSTMH is a charity and membership society for those working or interested in tropical medicine and global health, and currently have around 2,000 members and Fellows from more than 100 countries, with a network of more than 10,000 involved with our work in some way. We are looking for an experienced Membership Manager who will help us manage all aspects of our membership programme. This involves maintaining high levels of retention and developing and delivering new recruitment strategies for members across the world.
The role will also focus on developing membership journey programmes to ensure our members receive a top quality service from the Society and that all membership processes are undertaken with efficiency, energy and effectiveness.
The Membership Manager will also play a crucial role in ensuring that we are promoting RSTMH, and its membership offer, to our members and supporters. This person would be the first point of contact for our members and so must be professional, a sound communicator and efficient in their approach.
Part of this role involves creating policies and processes to ensure members feel valued at each stage of their journey with RSTMH, developing new marketing products and materials for recruiting and retaining members where necessary.
The successful applicant will have membership management experience within a relevant charity or learned society and will relish the opportunity to take on a new challenge, working on their own initiative for much of the time.
The role
- Lead on developing and implementing current strategies to increase members of RSTMH, including monitoring and evaluating performance against plans and KPIs
- Analyse, identify and develop plans to optimise member journeys
- Manage enquiries from current/prospective members in a professional, timely manner, to agreed service targets
- Cultivate strong relationships with members and understand their specific needs so that RSTMH can support them most effectively via targeted communications
- Establish and maintain systems to report and evaluate RSTMH’s membership retention and recruitment success
- Deliver reports to keep the team, CEO and Board up to date with progress on membership activities and strategy
- Support the Senior Manager with leading our CRM (CiviCRM) development work
- Work with the team to develop activities and marketing campaigns to improve membership value, recruitment and retention take-up, achieving target conversion rates from other activity areas and feeding into relevant strategies and communications
- Collaborate with department Managers to increase membership recruitment within their stakeholder groups
- Develop and oversee communication templates for members, and ensure these are kept up to date
- Keep up to date with best practice in membership management
- Ensure the RSTMH website, journals, materials and other channels have up to date membership information
- Work with a third-party finance company to ensure membership subscription payments and renewals are processed efficiently and effectively, and ensure payment processes are fit for purpose, including payments from other currencies
- Assist with the agenda and delivery of the International Members Committee to ensure RSTMH’s offering to members and Fellows fulfils the overarching Society strategy and supports membership goals
- Work closely with the Communications Manager to commission and create content for the bi-weekly Members newsletter and membership recruitment campaigns
- Represent RSTMH at relevant events to promote membership and track success of these activities
- Explore new opportunities to expand membership, through new membership types, marketing opportunities or any other means
Person specification
- Passion and commitment to the work and goals of the Society
- At least 3 years' experience of working in a membership role, with experience of recruitment and retention campaigns
- Experience of working in a learned society or membership organisation
- At least 2 years’ experience using CRMs (specific experience with CiviCRM and SearchKit would be highly desirable)
- Experience of developing and delivering successful membership programmes that have increased recruitment and demonstrably reduced attrition.
- Experience of creating compelling messages to different audiences
- Highly organised, with ability to self-plan and prioritise workloads
- Ability to communicate technical details to non-technical people
- Experience of using social media in a professional capacity
- An understanding of current and emerging membership and marketing trends
- A solid understanding of relationship building and how to create a compelling membership journey
- Excellent oral, copywriting and communication skills
- Effective decision-making skills
- Self-starter, able to work proactively and think ahead
- Strong relationship builder
- Good understanding of the analytical methods used to increase engagement from members, and knowledge of approaches to increase member interaction
- High degree of integrity and professional credibility
- Good team player, with an understanding of the challenges of working in a small team
- Resilience under pressure
- Flexibility to work outside of office hours, and to travel within the UK and beyond, as required
- Knowledge of global health or international development is desirable
The deadline for this role is 5pm GMT 8th March.
Please click the apply button and send your CV and a supporting statement of up to 1,000 words (where it asks for your cover message or covering letter) to include how your experience matches the duties and skills for the role, it will be sent automatically to us.
N.B. Applications submitted without a supporting statement may not be considered.
No agencies please.
Please send your CV and supporting statement of up to 1,000 words to include how your experience matches the duties and skills for the role, it will be sent automatically to us. Applications submitted without a supporting statement may not be considered.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to be part of a young and vibrant charity that is dedicated to supporting those who have been bereaved by suicide?
Do you want to be on the frontline, helping people through the emotional impact of their loss or offering information and guidance on some of the practical issues they may be facing?
We looking for someone to join our team of Suicide Bereavement Advisers who are the first port of call for people looking for support following their loss.
It is a hybrid role with a 60/40 split between working in our office in Westminster and from home.
We will be expanding the team again at points throughout the year. If we do not have the time to contact all applicants in this recruitment round or if you are not successful in this round, there will be future opportunities to apply.
About the role
As a Suicide Bereavement Advisor you will:
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Manage a caseload of assigned clients.
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Provide emotional and practical support to clients over the phone and via email and SMS.
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Provide a safe space for them to talk about their loss and how it is impacting them, offering them empathy and validation.
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Provide information and advice about practical issues they may be dealing with.
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Where appropriate, refer them to our Counselling Service and help them to fill in the application form.
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Support them to access other relevant services through signposting.
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Log all contacts in our client management system, ensuring accurate records are kept and maintained.
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Help to identify gaps in our resources and ways to improve our services.
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Liaise with other relevant organisations to build our connections within the sector and increase awareness of our services.
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Attend and contribute to team and staff meetings.
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Work in accordance with our values and follow all policies and procedures.
This is a very rewarding role within a small, friendly and hardworking team which is committed to providing the highest quality support to our clients.
About you
You will have experience of working on a helpline or a client-facing role, ideally in the area of mental health; or you may be studying to be a counsellor.
Key attributes we are looking for include:
- A warm, empathic manner
- An ability to listen without judgement
- Calmness when dealing with people in distressing or challenging situations
- Able to work independently and as part of a team
- An enthusiasm to learn and to develop knowledge and skills
- Confidence in using digital technology
- Attention to detail, especially when it comes to record keeping
You will live within commuting distance of our office in Westminster.
We are committed to Equality, Diversity and Inclusion and as such are actively seeking candidates of all backgrounds to represent the diverse population of people that we serve.
This role requires eligibility to work in the UK and a Basic DBS check.Training will be given to the right candidates.
The client requests no contact from agencies or media sales.


