Office support jobs in Westminster, greater london

PCS is looking for effective and enthusiastic Member Response Team Administrators with experience of working in a busy customer-focused environment. As a Member Response Team Administrator, you will be the main point of contact for PCS members and union representatives seeking advice and guidance.

Our Member Response Team Administrators provide efficient office and administrative support, engaging with members, representatives and colleagues through various communication channels including phone and email, encouraging member retention and supporting the PCS ethos as an organising union.

Salary and Location

• Band 2, London Spine points 38-34
• London Salary: £39,911 p.a. rising to £44,466 p.a.
• Based: Clapham. Hybrid working, a minimum of 2 days per week will be required in the office. (During the induction period we expect staff to be in the office full time.)

Successful candidates for the Member Response Team Administrator will be able to demonstrate:

• Experience of providing information and advice to members or customers enquiries
• Maintaining accurate records and extracting data in a CRM database such as Salesforce
• Efficient administrative support for events and meetings
• Effective written and oral communication skills

The main duties of the Member Response Team Administrator role include:

• Providing timely and sensitive support for our members enquiries through a variety of communication channels
• Maintaining accurate and up to date records in our Salesforce database
• Efficient administrative support for conferences, ballots and other activities

The Member Response Team Administrator role operates on a hybrid working basis, with flexibility to work from home outside of peak periods. Due to key operational and democratic activity, attendance in the office is required daily from February to April each year, with additional in-office periods as needed. Outside of these times, hybrid working arrangements will apply in line with team requirements.

Employer Benefits

You will have access to a generous package of staff benefits including: -

• flexible working (including hybrid working)
• childcare and family support
• generous maternity/paternity leave
• 32 days leave and Christmas closure
• pension scheme
• employee assistance programme

Learning and Development

The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.

Closing date: at 12 midday on Thursday 16 April 2026.

Applications must be received by the closing date and time specified.

Interviews will be held in person at PCS Clapham: Tuesday 12 May 2026 & Wednesday 13 May 2026

Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.

About PCS

PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.

Employer Benefits

You will have access to a generous package of staff benefits including

• flexible working (including hybrid working)
• childcare and family support
• generous maternity/paternity leave
• 32 days leave and Christmas closure
• pension scheme
• employee assistance programme

Learning and Development

The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.

PCS Recruiting Process

We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.

Applications must be received by the closing date and time specified.

Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.

• CVs will not be accepted. Please see the job description/person specification and follow the application process.
• PCS is working towards equal opportunities and is positive about disabled people.
• All posts can be considered on a full-time, part-time or job share basis.

Please view our guidance for applicants.

JOB DESCRIPTION: MEMBER RESPONSE TEAM ADMINISTRATOR

Ref: 0626

Grade: Band 2, London

Salary:

Spine points 38-34

Starting salary £39,911 p.a. rising to £44,466 p.a.

Location: PCS Clapham

Purpose of the job:

As part of the support team, to assist in building union strength and health by providing office and administrative support to specialist and operational staff, in line with the PCS ethos as an organising union.

Responsible to: Member Response Team Leader

Responsible for: Not applicable

Contacts

External:

PCS Union Representatives, Members, Employer and Government Departments, Employees of other trade unions, Suppliers, Legal and other advisors, Media, other external contacts

Internal:

PCS staff and officials, Bargaining, Organising, Campaigning, Balloting, Finance and other internal departments

Main duties and responsibilities

1. Member Support

• Engage with members, representatives and colleagues through various communication channels including phone and email
• Provide a willingness to adapt to new channels coming onboard and new technologies
• Conduct research to provide information and have a good level of knowledge to support our members
• Signposting on the range of membership benefits PCS offers
• Process and assess benefit claims in line with policy
• Support members to access assistance from local reps within the PCS activist structure
• Liaise with lay officials and colleagues to identify and take ownership of resolving any issues within the local bargaining areas
• Support PCSs goal of member retention
• Ensure cases allocated via CRM, and cloud-based calls are worked effectively and efficiently
• Work with the Team Leader to resolve and escalate members queries via the case management system

2. Telephony Support

• Use cloud-based telephony service for inbound and outbound calls
• Provide prompt and accurate call back advisory role
• Provide a rapid response service to enquires from PCS representatives and members

3. Maintain CRM database

• Use Salesforce based CRM to create and amend membership records
• Ensure information security and Data Protection by maintaining good practice for GDPR/DPA compliance
• Update payment records of members in a timely fashion. Identify and address any issues which may arise with external payroll teams
• Update, maintain and restructure activists, branch, group and employer information
• Support members, lay officials and colleagues to access digital channels to promote self-service maintenance of the database
• Ensure all union policies are adhered to, with particular reference to subscription policy

4. Office Support

• Full range of clerical and office administrative support
• Use Microsoft Office suite including Word, Excel, Outlook, SharePoint, email, internet and intranet to carry out day to day duties
• Arrange for and distribute newsletters, circulars, etc
• Send, receive and deal with correspondence and electronic mail
• Set up and maintain computerised databases, spreadsheets, etc
• Maintain efficient filing systems (shared and individual), both paper-based and electronic
• Undertake routine day to day tasks
• Actively manage the Support Services mailboxes

5. Meetings, Conference, Election, Ballot and Events Arrangements

• Draft agendas and supporting documents, prepare materials, collate and distribute for meetings, conferences, events and training courses according to relevant timetables
• Attend meetings, conferences, etc and produce accurate records in a timely manner
• Follow up action points where appropriate
• Liaise with operational staff, specialists and elected representatives on diaries
• Arrange meetings and book rooms, refreshments, travel arrangements and accommodation where appropriate
• Liaise with external organisations to secure information, materials, and to confirm attendance of speakers, etc
• Deal with expenses claim forms and other costs arising from meetings, and conferences where appropriate
• Ensure all accessibility and equal opportunities matters are established and are met
• Assist with the administration of group events including conferences and elections
• Assist with the administration of national and group ballots, elections in line with legal, rule and policy requirements
• Ensure that the Unions systems and procedures are protected against electoral and balloting malpractice or unfairness

6. Teamwork

• Provide feedback on improvements required to CRM systems to aid the development of new technologies and working methods within the department
• Maintain confidentiality of sensitive issues at all times
• Provide assistance to members of the team through support, guidance and training
• Attend and participate in team meetings
• Draft/update information required for the team

7. General

• At all times implement and promote the PCSs Equal Opportunities Policy and adhering to the PCS Values
• Take due and reasonable care of self and others in respect of Health & Safety at Work
• Participate in appraisal, training and development systems
• In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals
• Act in a manner that enhances the work of PCS and its overall public image
• Such other duties that may reasonably be required and which are within the level of the responsibility of this post
• Staff at this grade may be assigned or transferred to posts within grade. A training & development programme will be provided to assist with this, where required
• Willing to work outside normal office hours and location subject to personal circumstances, and advance notice

Person Specification: MEMBER RESPONSE TEAM ADMINISTRATOR

Ref: 0626

Date: March 2026

Location: PCS Clapham

ESSENTIAL FACTORS

EXPERIENCE

• Working in a member or customer-focused role providing information and advice in writing and over the telephone
• Maintaining and updating accurate database records
• Organising events/meetings internally and externally

TRAINING

• (including continuous professional development)
• Evidence of ongoing training and continuing professional development
• Commitment to participation in appraisal and development review process
• Commitment to undertake job-related training

KNOWLEDGE

• Preferred knowledge of Salesforce
• Impact and use of digital and IT applications, including Word, Excel, Outlook, SharePoint, email, internet and intranet
• Knowledge and understanding of trade unions and work of the public sector

SKILLS

• Ability to organise and prioritise multiple tasks to meet deadlines and agreed service levels
• Ability to extract, manipulate and handle numerical and categorical data
• Communicate effectively orally and in writing
• Ability to handle sensitive situations effectively
• Ability to handle confidential information

OTHER

• Commitment to the application of Equal Opportunities policies and practices at work
• Understanding of own role in maintaining legal compliances within PCS (e.g. data protection; health and safety)
• Flexible approach to work and willing to work outside of normal office hours and location on occasions

About the role:

At Single Homeless Project, we believe everyone deserves access to the care they need to live well - and that’s where you come in. We’re offering an exciting new opportunity to shape how health support is delivered within our innovative Camden Housing First service. As Health Lead, you won’t just be part of a team - you’ll be pioneering a vital, human-centred approach to health within homelessness services. It’s a chance to make a deep and lasting impact, not only on individual lives but on how we work with health systems across the borough. 

This is a role for someone who wants to grow a meaningful career while helping others to rebuild their lives. You'll work directly with people who are often overlooked by traditional systems, taking the time to build trust, understand their needs and walk alongside them on their journey to better health. From completing health assessments and designing personal health support plans, to leading multidisciplinary meetings and opening doors to essential services - you'll be the link between individuals and the support they deserve. Your insight will also help us map local services, influence partnerships and drive forward more inclusive healthcare approaches. 

You’ll be part of a psychologically informed environment, where trauma-informed care and understanding complex needs are part of everyday practice. At SHP, we’re committed to developing our people - this role offers a strong foundation for a career with real purpose, backed by expert training, team support and opportunities to grow with us. 

About you:

• You bring knowledge (or a real willingness to learn) about common health issues and the barriers to care faced by people experiencing homelessness
• You know how to build trust and connect with clients who may feel wary of services, finding ways to engage that genuinely work for them
• You understand local health systems and services, and can navigate them confidently to open up the right support for clients
• You bring experience or awareness of working with survivors of domestic abuse, with a sensitive, informed and person-centred approach
• You’re confident working independently and as part of a team, with strong skills in support planning, safeguarding, record keeping, data and reporting, and advocating for clients facing multiple disadvantage

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Wednesday 8th April at midnight

Interview date: Thursday 16th April at our Head Office in Kings Cross

Please note suitable candidates will be invited to a second stage interview in Kings Cross

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted for this role. 

About the role:

At Single Homeless Project (SHP), we believe that the right technology can be transformative - not just for our teams, but for the thousands of Londoners we support every year. As our IT Helpdesk Officer, based in Kings Cross, you will be at the heart of ensuring every colleague has the tools, systems, and support they need to deliver life-changing work. From maintaining a smooth and stable IT service across all our locations to working closely with third-party providers, you’ll play a crucial role in keeping our organisation connected and effective.

This is a role where every day brings variety. You might be resolving a technical issue for a frontline worker in one of our services, managing system access to ensure our security standards remain high, or travelling across London to set up IT equipment in a new location. You’ll be involved in the delivery of projects and system implementations, from launching new contracts for internet and telephone services to helping integrate innovative solutions that keep us moving forward. Your knowledge of Office 365 security, cloud management, and best practice in IT support will be key to helping us work smarter and achieve more.

In joining SHP, you’ll be part of an organisation that invests in your development and offers real scope for progression. As you grow your technical expertise, you’ll also see the direct results of your work - supporting the people who make a lasting difference for those experiencing homelessness. This is more than an IT role; it’s an opportunity to be part of a mission, ensuring our teams can focus on what matters most: changing lives across London.

About you:

• Experience in Providing 1st and 2nd line IT support over a number of channels including face to face, phone, email, text, chat and video. 
• Excellent verbal and written communication skills. 
• Strong organisational skills and shows enthusiasm to all duties. 
• Ability to manage issues and questions via a ticketing portal, updating clients in a timely manner and following tickets through to resolution. 
• Experience in troubleshooting hardware including cloud servers, desktops, laptops and network equipment. 
• High level of personal organisation with the ability to plan and prioritise own work. 
• Has experience in Microsoft applications like Microsoft Dynamics CRM. 

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Please note we will be reviewing applications and inviting suitable candidates to interview (via Microsoft Teams) as applications are received. Therefore, please submit your application as soon as possible as we reserve the right to close the advert early if a suitable candidate is identified.

To be considered remove your name and other personal details from your C.V. before uploading. 

This post will require a DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted or progressed.

As our Operations Co-ordinator, you will play an important role in keeping Birthrights running smoothly. Working closely with the Operations Manager and wider team, you will support a range of administrative, HR and finance processes that enable our work to protect and advance human rights in maternity care across the UK.

We are looking for someone who is highly organised, proactive and detail-oriented, with strong communication skills and the ability to manage multiple priorities. Experience supporting administration, HR processes or finance tasks is desirable.

A commitment to human rights, equity and anti-oppressive practice is important, as is the ability to work collaboratively in a small, mission-driven organisation.

Download the full job pack below for more details, including the job description, person specification and how to apply.

Apply for our Operations Co-ordinator role by: 12pm (noon) on 6th April.

Job description 

Job Title:  Caseworker 

Reports to:   TBC 

Line Reports: N/A 

Location:   Flexible - hybrid 2 days a week from one of our offices 

Salary:  £29,000 - £32,000 (London)  ; £26,500 - £29,500 (outside London)  

Hours:  37.5 hours per week, with occasional evening/weekend work (TOIL provided) 

Contract:  Permanent 

Language requirements: Fluency in English essential.

Travel:  Expectations of travel between BB locations for in person meetings and events 

Overall purpose: 

Breaking Barriers exists to support refugees and people from forced migration backgrounds into meaningful employment. 

The Client Caseworker is integral to delivering that mission. Acting as a client’s primary point of support, you will lead and coordinate their progression toward employment — whether through language development, requalification, training or direct employability support. 

This role requires someone who can take ownership of client journeys, drive forward action plans, and deliver both one-to-one and group-based support that moves clients closer to work. Caseworkers may initially focus more heavily on one pathway area, but the role is designed to provide integrated, cross-programme support over time. 

Collaboration across programme teams is essential to ensure clients experience seamless, joined-up services and consistent progression.Your contributions are valued, and you can make a meaningful impact on people’s lives. 

Key responsibilities: 

1. Client casework and support 

• Manage a caseload of clients, providing structured one-to-one support in person and online. 

• Conduct holistic assessments to understand clients’ qualifications, skills, language levels, aspirations and barriers. 

• Co-create clear, outcome-focused action plans aligned to sustainable employment. 

• Drive forward client progression across relevant pathways, including: 

• Employment readiness and job search 

• CV development, applications and interview preparation 

• Professional requalification and accreditation routes 

• English language progression 

• Sector-specific training or volunteering 

• Deliver group sessions to help clients build knowledge and skills in a supportive peer-learning environment. 

• Maintain regular contact to monitor progress, adjust support and maintain accountability. 

• Identify and address barriers to progression, advocating where appropriate. 

• Safeguard clients appropriately and escalate concerns in line with policy. 

• Refer and signpost to additional support services where required. 

2. Stakeholder and volunteer engagement 

• Engage with stakeholders and partners to develop networks and identify job, training, education and work experience opportunities for clients. 

• Support outreach initiatives by developing and maintaining relationships with partners (e.g. referral partners, training providers, employers and professional bodies) 

• Advocate on behalf of clients to address specific barriers to employment or accreditation. 

• Collaborate with colleagues responsible for employer and partner engagement to match clients to appropriate opportunities. 

• Liaise with volunteers to source additional expertise and mentoring opportunities for clients. 

• Represent Breaking Barriers at occasional events or meetings as required. 

3. Monitoring, Reporting & Administration 

• Maintain accurate, timely and detailed client records on the CRM system. 

• Track and report on client progression against agreed milestones and KPIs. 

• Ensure documentation and evidence are completed in line with reporting requirements. 

• Complete enrolment and administrative processes efficiently. 

• Support monitoring and evaluation processes to inform service improvement. 

4. Cross-Organisational Collaboration & Integrated Working 

• Work closely with colleagues across all functions to ensure seamless client journeys, aligning support, avoiding duplication and maintaining clarity of progression plans. 

• Share knowledge of sector pathways, labour market developments and client trends to inform service development and team learning. 

• Contribute to service development as the service redesign evolves.

• Participate actively in team meetings, case reviews, reflective practice sessions, appraisals and inductions, contributing to strong team relationships and continuous service improvement. 

• Take advantage of training and development opportunities to build new skills and share knowledge across teams. 

• Foster a collaborative, solution-focused team culture. 

Person specification: 

Essential Criteria 

Experience 

• Experience providing one-to-one advice, guidance or support, ideally within employability, education, refugee support or a related field 

• Experience delivering or co-facilitating group sessions, workshops or training. 

• Experience working toward defined targets, outcomes or deadlines in a structured environment. 

• Understanding of barriers faced by refugees and people from forced migration backgrounds in accessing employment. 

• Experience maintaining accurate records, whether using a database, CRM or equivalent system. 

• Understanding of safeguarding principles and how to respond appropriately to concerns. 

Essential Skills & Abilities 

• Ability to support people in planning and taking steps toward a goal, with clarity and follow-through. 

• Comfortable facilitating groups and engaging diverse audiences. 

• Strong interpersonal skills and ability to build trust with people from varied backgrounds. 

• Good organisational skills and ability to manage multiple priorities. 

• Proactive and solution-focused approach to problem-solving. 

• Clear written and verbal communication skills. 

• Able to work collaboratively across teams and with external partners or stakeholders. 

• Attention to detail and administrative accuracy. 

• Adaptable and open to working in an evolving service environment. 

Desirable Experience 

• Lived experience of seeking sanctuary or forced migration to the UK. 

• Experience in refugee support, employment services, education or a related field. 

• Familiarity with UK labour market pathways, sector training routes or professional requalification processes. 

• Experience working alongside volunteers, mentors or external partners. 

• Ability to speak an additional language relevant to the client group. 

Other Requirements 

• Commitment to Breaking Barriers’ mission and values. 

• Eligibility to work in the UK. 

• Willingness to travel between offices and partner locations as required. 

• Occasional evening or weekend work (TOIL provided). 

If you meet most, but not all of the criteria, we’d still like to hear from you! 

Other considerations: 

• As part of our safeguarding commitment to our clients, we carry out pre-employment checks to ensure that successful applicants are suitable to work with adults at risk. These include criminal record disclosure, obtaining references and verifying a candidate’s identity and right to work in the UK 

• Breaking Barriers is committed to protecting an adult’s right to live in safety, free from abuse and neglect and for their views, wishes and beliefs to be fully taken into account when deciding action 

• We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief 

• Breaking Barriers particularly welcomes applicants with experience of seeking asylum and/or a refugee background 

• Some travel between our different areas of operation will be required

About Us
The British Association of Aesthetic Plastic Surgeons (BAAPS) is dedicated to advancing patient safety, professional development, education and standards within aesthetic surgery. We are seeking a driven and proactive Business Development Manager to help grow our partnerships, revenue streams, and membership community.

The Role
This is an exciting opportunity for an ambitious business development professional to take ownership of revenue generation and strategic relationships across BAAPS Charity and BAAPS Support. You’ll work closely with the internal team and senior leadership to deliver strong commercial results while supporting impactful work within the sector.

Key Responsibilities

Partnerships & Sponsorships

• Identify, develop and nurture revenue generating partnerships through meetings and proposal development
• Manage sponsorship packages, ensuring delivery of benefits and strong relationship management
• Maintain accurate lead tracking and report monthly performance against KPIs
• Generate and implement new commercial opportunities

Finance & Reporting

• Oversee financial elements of sponsorship and partnership agreements, including chasing payments
• Ensure accurate financial documentation via Xero/CRM
• Support responsible budget management and revenue forecasting

Membership Growth & Engagement

• Drive membership recruitment for BAAPS Support
• Work collaboratively to enhance membership benefits, communications and retention
• Ensure effective promotion of all member-related services and offers

Marketing & Communications

• Support the planning and execution of campaigns across multiple channels
• Promote events, partnerships, products and other business activities
• Assist in creating marketing assets including collateral and digital content
• Maintain strong links with relevant Associations for cross-promotion and collaboration

Administration & Operations

• Prepare and manage proposals, sponsorship agreements, invoicing and document handling
• Provide support with meeting coordination and general office administration
• Assist with stock and marketing material ordering and organisational upkeep
• Maintain compliance with data protection policies

Technology & Systems

• Support updates and maintenance across BAAPS websites and CRM
• Confidently handle remote meeting systems and internal software tools

Who We’re Looking For
You will:

• Be commercially minded with proven business development experience
• Have excellent relationship building, communication and negotiation skills
• Show creativity in identifying new revenue streams and engagement opportunities
• Be organised, proactive and capable of managing multiple priorities
• Bring strong IT literacy (CRM, MS Office; knowledge of Xero advantageous)
• Appreciate the professionalism and sensitivity required in a healthcare related organisation

What We Offer

• Opportunity to contribute to a respected national organisation making a positive impact
• Supportive and collaborative team culture
• Professional development and growth opportunities
• Flexible & hybrid working with central London office at The Royal College of Surgeons.

Applications will be reviewed on a rolling basis; we encourage early submission.

Social Finance is an ambitious non-profit that designs, funds and scales solutions to complex social problems. Our vision is a fairer world where together we unleash the potential of people and communities. We work with governments, funders, communities and the social sector to tackle some of the most persistent challenges facing society in the UK.

Our multidisciplinary team brings together experience from the public, private and charity sectors. We are known for our collaborative and intellectually curious culture and for delivering systems change, improving how entire systems operate so they produce better, lasting outcomes.

One of our most significant initiatives is IPS Grow, which supports the national expansion of Individual Placement and Support (IPS) employment services across England. IPS is an evidence-based approach that helps people experiencing severe mental illness, addiction and other health challenges find and sustain competitive employment with tailored support.

IPS Grow works with commissioners, healthcare providers and delivery partners to expand high-quality IPS services, improve quality and learning across the system, and ensure the data and evidence behind IPS continue to demonstrate its impact. Scaling IPS has been a priority for Social Finance since 2015 and continues to be an integral part of our work today.

With IPS Grow transitioning from a fast‑growing initiative to a mature organisation with expanding reach and influence, we are now looking for an experienced Chief Operating Officer to join the IPS Grow and Social Finance Senior Leadership Team.

The COO will provide strategic leadership across IPS Grow’s operational infrastructure, ensuring the organisation has the systems, processes and capabilities required to deliver impact at scale. You will strengthen financial oversight, resource planning and risk management while helping develop IPS Grow’s data and digital capability. The role will also help shape the organisational structures and culture needed to support sustainable growth.

We are looking for a senior operational leader with experience in finance and the non-profit or publicly funded sectors, ideally with a track record of helping organisations scale. You will bring strong financial literacy, sound strategic judgement and the ability to build effective operational frameworks in complex environments.

You will be a collaborative partner across IPS Grow and the wider Social Finance organisation, building trusted relationships, bringing clarity to operational challenges and fostering a strong “one team” culture across a distributed team.

This is an exciting opportunity to help shape the next phase of IPS Grow’s development. If this resonates with you, we would be delighted to hear from you.

To download a full copy of the candidate brief and learn more about the role, please click the ‘Apply’ button, where you will be redirected to the website of our recruitment partner, Tall Roots.

Applications should include a CV and covering letter responding to the following questions:

1. What is motivating you to become our new Chief Operating Officer for IPS Grow? (200 words)
2. Given what you have read about us so far, what do you believe would make an effective Chief Operating Officer for IPS Grow? (200 words)
3. Please describe your experience ensuring an organisation had the right systems, processes or capabilities in place to use data effectively. What was your role and what difference did this make? (250 words)
4. Please tell us about a time when you built strong partnerships across teams or organisations to deliver a shared goal. What approach did you take and what was the outcome? (250 words)

Are you an experienced, driven project manager with passion for improving health outcomes? 

The RCR, in partnership with Macmillan Cancer Support, is leading a national review into cancer multidisciplinary team (MDTs) improvement — a key commitment in the National Cancer Plan. We’re looking for an experienced Project Manager to drive this high-profile programme and deliver meaningful change for cancer services. 

This is a rare opportunity to shape how cancer teams work across the country and to deliver meaningful improvements for patients, clinicians and the wider cancer workforce. 

As Project Manager, you will take full ownership of the planning, coordination and delivery of the Cancer MDT Reform Programme. You’ll work closely with senior leaders across the health system including NHS England, Macmillan Cancer Support and the Department of Health and Social Care as well as senior Officers at the RCR, including regular reporting to our Vice-President for Clinical Oncology. 

Key responsibilities include: 

• Leading the full project lifecycle, from developing detailed project plans to managing risks, timelines and reporting. 
• Delivering a large two-day national stakeholder event to gather insight and build consensus across the cancer community. 
• Drafting high-impact written outputs, including a flagship report outlining recommendations for MDT improvement to be shared with government. 
• Collaborating with DHSC and NHSE to support the development of future MDT guidance. 
• Building strong, productive relationships with clinicians, NHS partners, national charities, Royal Colleges and internal teams. 
• Line managing the Project Administrator and fostering an effective and motivated project team. 

What you’ll need:

• Strong project management experience, with a record of delivering complex programmes to time and quality.
• Experience working with senior leaders and managing competing demands effectively.
• Excellent written and verbal communication skills, with the ability to produce compelling, authoritative materials.
• A collaborative, proactive approach, and confidence in working across diverse teams and professions.
• Knowledge or experience of cancer care, clinical services, or wider health policy — highly desirable given the nature of the project.
• Event management experience (desirable). 

By joining us you will get to make a real impact on cancer services across the UK, lead a nationally significant project shaping the future of cancer care and join a supportive, mission-driven organisation!

Why join us

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

Operations Manager

The McPin Foundation

Type: Fixed term for 2 years
Location: Head office (Bethnal Green, London)/Working remotely

Salary: From £40,562 per annum FTE
Hours: 30 hours a week (0.8 FTE)

Would you like to play a key role in supporting a team championing lived experience involvement in research?

The McPin Foundation is a mental health research charity that champions the involvement of those with direct experience of mental health issues in all stages of research.  We are looking for an exceptional ‘people-person’ to join our team; someone with a keen interest in workplace wellbeing, compassion for the work that we do and confidence to manage a varied and practical workload.

The Operations Manager provides a key role in our charity managing our people and operations functions.  This includes the day-to-day running of our office space in Bethnal Green, human resources, workplace wellbeing, IT, and asset and data management.  You will provide guidance and support, bringing skills in working across teams and breaking down barriers.  You will develop new initiatives and ensure compliance with health and safety, IT and data security governance.

The post would suit someone with proven experience in human resources, health and safety and IT/GDPR.  You will have excellent communication skills (both written and spoken) and well-developed people and line management skills, understanding how to share important information in clear, compassionate and engaging ways.  Working in a small team in a central role, you will bring a can-do attitude to the workplace, inspiring others to be confident and forward thinking.  Supporting the team’s wellbeing at work is a vital part of the role.

Our team is committed to transforming mental health research through collaboration, inclusion and a belief in equity and anti-oppressive behaviour.  We strongly encourage applications from Black people, People of Colour, people who are LGBTQIA+, those with a disability and those who identify themselves in marginalised groups, as well as people with lived experience of mental health issues.

 We offer benefits including a competitive salary, hybrid/flexible working, a NEST Pension scheme with 6% employer contribution, wellbeing support and mentoring scheme, an individual training budget and access to an Employee Assistance Programme and healthcare cash plan.

Please see the full job description for more information.

The closing date for applications is Tuesday 21st April 2026 at 9am.

Interviews will be held in-person the week commencing 4th May 2026.

To apply please visit the McPin Foundation vacancy page to download an application form.

Please email your queries to Clare Walsby at the McPin foundation if you have any questions about the post.

Are you an experienced senior Executive Assistant looking for an opportunity to work for a Christian charity with a heart for seeing an end to extreme poverty? Do you have proven experience of providing Board level / Senior EA support at Director level in a demanding environment? Then this may be the perfect opportunity for you!

As Executive Assistant you will support Tearfund's Finance Director and Finance Leadership Team in the following areas: diary management, communications, meeting coordination & minutes, arranging travel, administrative support to the Finance Director, Audit Risk and Finance Committee and the Finance Leadership team and undertaking specific projects within the Finance group. You will need to be able to work across different cultures and time zones, being flexible and proactive.

This role requires:

• excellent organisational and administrative skills 
• a natural relationship builder with exceptional communication skills
• the ability to prioritise and work under pressure with high attention to detail
• Proactivity and ability to coordinate across multiple tasks simultaneously

All applicants must be committed to Tearfund's Christian beliefs.

We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at Tearfund.

Hybrid working: This role is eligible for hybrid working and you will be required to work from the Teddington Tearfund office and from your home by agreement with the line manager.

Please note: This is a part time (28 hrs per week) permanent role - with some flexibility over the working hours/days.

The recruitment process will include specific checks related to safeguarding. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.

Can you help us?

We are looking for a proactive, compassionate and detail‑oriented individual who can deliver an outstanding experience to our members and learners. Someone who enjoys being the first point of contact, thrives in a fast‑paced environment, and takes pride in resolving queries efficiently and professionally.

You will bring excellent communication skills, strong customer service experience and confidence in navigating digital systems, including CRM and LMS platforms. You’ll be motivated by helping others, comfortable interpreting processes and guiding people through complex journeys, and able to work both independently and collaboratively. Most importantly, you’ll demonstrate empathy, patience and a commitment to continuous improvement—ensuring that everyone who reaches out to CoSRH feels supported, informed and valued.

The role:

Enquiries

• To be the first point of contact for all enquiries into the College managed through a digital ticketing system.
• Respond to enquiries using information and knowledge from all departments of the College, which often involves the interpretation and application of rules and procedures.  Use judgement to triage what action is required, where appropriate.
• Respond to all enquiries relating to qualification journeys, which includes information about the qualification/course, assistance in applying and payment, processing updates, help with learning journey on Learning Management System (LMS), the awarding and recertification of qualifications.
• Respond to all enquiries relating to membership, which includes help choosing the appropriate membership type and associated fees, renewals, upgrades, direct debits, and cancellation.
• Respond to all other enquiries, such as information on CoSRH events, and from prospective members about the work and activity of the College.
• Maintain up-to-date knowledge about the work and activities of the College to help respond to enquiries.
• Show an interest and understanding of enquirer’s needs, with a view to continually searching for ways to improve the service and their experience.

Qualification processing

• Responsible for the administration and processing of all CoSRH qualifications, recertifications and recertification audits in line with agreed procedures and service level agreements (SLAs).
• Responsible for processing reasonable adjustment and extension requests.
• Work closely with relevant teams when new training, assessments or qualifications are introduced to ensure accurate administration and processing.
• Support the administration and processing of applications from outside the UK for international qualifications
• Continuously monitor system and processes so they are fit for purpose for efficient qualification processing.

Membership

• Take an active role in membership processing, supporting the annual membership renewals campaign (November-March) and adjustments throughout the calendar year.

Operational support

• Work with the Membership and Insights Manager to help identify trends and patterns from ticket enquiries to help drive improvement.
• Work closely with the Data Manager and Digital Manager to raise issues with the Customer Relationship Management system (CRM), Learning Management System (LMS) and website, which have been identified through ticket enquiries, and help where possible to support with a resolution. 
• Undertake other administrative work as requested by the Membership and Insights Manager
• Take an active role in data input and collection to help drive insights, improvements and quality control.
• Support the longer-term development and improvement of systems and processes, and contribute to wider departmental discussions.

Governance

• Support the development of Standard Operating Procedures (SOPs) to help with efficiencies and quality assurance in the team.
• Create canned responses for use on frequent and complex enquiries to help aid efficiency in service delivery.
• Ensure compliance with GDPR and data protection principles while managing enquiry and application information.
• Actively participate in the delivery of continuous improvement, working collaboratively with colleagues across the College.
• Ensure all actions carried out in line with CoSRH’s standard policies and processes.

You will have:

• Excellent customer service skills
• Proficiency in MS Office suite
• Strong communication skills - clear and professional speaking and writing, ability to explain information simply, and good active listening
• Empathy - understanding customers’ feelings and frustrations, showing genuine care and patience, and making customers feel heard and valued
• Patience - staying calm with challenging or upset enquirers, and willingness to repeat or re-explain information, adapting to language or understanding barriers
• Problem-solving skills - thinking quickly and logically, identifying the root cause of issues, and offering effective and practical solutions.
• A positive attitude - friendly tone and helpful mindset, remaining professional even under pressure
• Adaptability - handling different personalities and situations, and learning new systems and procedures quickly and systematically follow standard operating procedures
• Attention to detail - accurately recording customer information, and following policies, procedures and processes carefully
• Excellent organisational skills and can manage conflicting deadlines, with a willingness to work flexibly and respond to changing priorities
• Excellent time-management and prioritisation skills
• Strong attention to detail and thorough in checking work
•  Ability to identify problems, trends and patterns
• Ability to use initiative and judgement
• Ability to work as a team, but also be able to think and work independently
• Excellent understanding and application of confidentiality and data protection practices (GDPR)

You will have experience:

• Delivering excellent customer support and care (essential)
• Delivering high quality written communication in response to customer email queries (essential)
• Delivering a positive video call or phone-based experience for customers (essential)
• Understanding a customer’s need and providing the appropriate solution (essential)
• Working with a Customer Relationship Management (CRM) system (essential)
• Working in membership or professional body, ideally in the medical or educational sectors (desirable)

Why Join CoSRH?

We are committed to supporting the wellbeing, growth and long-term success of our people. As part of the CoSRH team, you will benefit from:

Generous Annual Leave: 25 days holiday per year, increasing by an additional 2 days after 2 years of service and a further 3 days after 5 years, plus a dedicated day off to celebrate your birthday.

Competitive Pension & Life Assurance: A strong employer pension contribution of 10% (with a 5% employee contribution) following successful completion of probation, alongside life assurance at 4x your annual salary and access to an income protection scheme.

Flexible Working: A genuine flexible working culture that trusts you to manage your time and deliver results in a way that works for you.

Health & Wellbeing Support: Access to a comprehensive Employee Assistance Programme (EAP), free annual eye tests, and a Free Lunch Thursday to bring our teams together.

Community & Social Value: An annual volunteering day to give back to causes that matter to you.

Employee Benefits Portal: A wide range of discounts and savings through our employee discounts platform.

Enhanced Family Leave: Enhanced maternity, paternity and adoption pay, supporting you and your family at every stage.

Learning & Development: We invest in our people. From webinars and sector conferences to bespoke leadership development, we provide the time, space and resources for you to grow, thrive and make a lasting impact in your role.

To Apply

Full details of how to apply can be found at the following link:  Member Support Team Agent (12 month FTC - Mat leave cover) job - Remote - College of Sexual and Reproductive Healthcare

Deadline for applications is Friday 10 April 2026

Interviews are likely to take place on 20-21 April 2026

 We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

NB:  In order to fulfil this role you should be resident in the UK with a valid right to work; we are unable to sponsor people requiring a work visa.

Recovery Support Team Leader

Location: London

Salary: £30,082

Vacancy Type: Permanent

About The Role

The Recovery Support service is available to current or former Forward Trust clients who are on a substance misuse recovery pathway, making good progress within the Forward Trust towards their personal goals, and coming to the end of their current treatment pathway.

While Recovery Support is not exclusively for clients who are abstinent, clients will need to be in control of their drink and/ or drug use, and not be chaotic in their using i.e. heavy drinking, antisocial behaviour, daily/binge using of either drugs or alcohol (especially main substance/s of choice).

Roles Responsibilities

The Team Leader will be based within the central Recovery Support team. The Team Leader will be responsible for co-ordinating all recovery support functions across Forward Trust’s substance misuse services into a coherent and effective service that offers inspiration and a structured pathway to recovery for service users, as well as supporting to develop our peer led network called Forward Connect. The Team leader will also support with the delivery of the peer mentoring strategy in their allocated geographical areas.

The aim of the role is to have a robust recovery support service integrated into all services, promoting and modelling the organisations values and ethos, supporting service users to further develop their recovery and lives, whilst bringing visible lived experience to all including staff via a range of recovery support interventions.

The role is Hybrid but regular travel is required to London and Surrey prison and community projects as well as visits to national Forward Trust projects. This role will require occasional cover of weekend and out of hours shifts in this area. Travel will be covered by The Forward Trust to any areas outside of your base unit and ideally you should be based within the London or Surrey areas.

The Team Leader will be responsible for co-ordinating all recovery support functions across Forward Trust’s substance misuse services into a coherent and effective service that offers inspiration and a structured pathway to recovery for service users, as well as supporting to develop our peer led network called Forward Connect. The Team leader will also support with the delivery of the peer mentoring strategy in their allocated geographical areas. 

All prison-based roles will require enhanced DBS and HMPPS security vetting. Please note this process can take up to 4-12 weeks. All offers are subject to receiving both HMPPS vetting and DBS clearances.

Checks will require you to provide information on the below:

• Yourself (personal information, financial information, police information, criminal history)
• Your family (parents, parents’ partners, siblings, partner(s), children)
• Co-residents
• Associations that may cause a conflict of interest with your role or the prison service.
• Background checks across police information systems on you, your family and other associates
• Credit reference checks
• Social media and Open-Source checks (these are checks on content about you that's publicly available on the internet to ensure there's nothing linked to you that could undermine public trust and confidence in the prison service)
• Other government and overseas agency or police checks.

The Ideal Candidate

• Flexibility to meet the needs of the service as it develops.
• A positive problem solving approach with the ability to focus on key issues quickly and clearly.
• Effective negotiating and influencing skills.
• Previous experience of developing and implementing service improvements.
• The ability to engage effectively with the client group.
• Experience of developing partnerships with employers and running a job brokerage service.
• Experience of supervision work of others and proven human resources management skills.
• Understanding of the voluntary sector.
• Understanding of and sensitivity to diversity and equality issues.
• Working knowledge of using Microsoft office packages and databases.
• Commitment to 12 steps interventions and treatment approach.
• Knowledge of the use of database monitoring systems.
• Experience of overseeing the collection, recording and collating of information, including statistical data, for audit, research and reporting purposes.
• Knowledge and experience of Disciplinary procedures and policy, demonstrable in the management of people and performance

We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits:

• Flexible working
• Training and development opportunities
• Simply Health Cashback Scheme (optional)
• Season Ticket Loan Scheme 
• Cycle to work scheme
• Crisis Loan Scheme
• Electric Car Scheme
• 3 x Wellbeing Days (pro rata'd for part time employees)
• Access to Blue Light Card
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays 
• Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter 
• Death in Service Payment (2x annual salary) 
• Critical Illness Insurance (subject to qualifying criteria)

To Apply

If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to our website to complete your application.

Harris Hill is delighted to be partnering with The Insurance Charity in their search for a Senior Administrator and Case Support Worker

 Location: Cannon Street (3 days office /2 day remote)

Salary: £32,000-£34,000

Benefits: Generous pension entitlement (20% of base salary), plus permanent health/income protection insurance and life assurance.

 The Insurance Charity has been supporting those working in the insurance profession for over 120 years. They provide financial and practical assistance to people facing hardship — helping them find stability and hope during difficult times. You’ll join a warm, motivated team of eight colleagues who are passionate about making a difference.

 About You

You are an organised, approachable administrator who enjoys supporting both colleagues and applicants. You are confident on the phone and email, with strong digital skills, attention to detail, and experience with databases. Compassion, empathy, and a non-judgmental approach are central to your work

 Key Responsibilities

• Acting as first point of contact for applicants via phone and email
• Supporting casework: allocating cases, following up for documentation, updating records
• Maintaining databases and producing reports
• Preparing grant documentation, committee papers, and payment requests
• Assisting with partnerships, volunteer management, and beneficiary engagement
• Providing administrative support to the Welfare Team and wider organisation

Essential Skills

• Strong interpersonal and organisational skills
• Microsoft 365 proficiency and database experience
• Empathetic, professional, and collaborative
• Attention to detail and methodical approach

Desirable: Experience with complex needs, change programmes, or the charitable sector

Join this small, friendly team and make an impact where it truly matters – supporting people when they need it most.

For more information, please send your CV to

Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.

Deadline: 06/04/26

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Salary: c.£48,000–£52,000 p.a. with 3% employee / 8% pension contribution and other benefits
Hours: Full time
Contract: Permanent
Location: Hybrid (2 days a week in the London office; travel will be at own expense)
 
Application Deadline: 9am on 27th April 2026
Interviews: Week commencing 4th May 2026
 
The Architectural Heritage Fund (AHF) is seeking an Operations Manager to provide support to the organisation in delivering its mission of helping create sustainable futures for historic buildings throughout the UK.
 
The Operations Manager will be a highly motivated and pro-active self-starter that can manage the operations of a growing charity, with experience of working within a senior administrative role in a small business, charity or not-for-profit. They will have experience of day-to-day HR with an energetic ‘can-do’ ethos and practical approach, as well as line management experience and data protection knowledge. They will ideally have experience of helping develop the organisational culture of a hybrid working organisation.
 
The post-holder will be responsible for managing the Administration Assistant and duties that cover Governance and Office Management, People and Culture, Policies and Procedures, Data Protection and IT Management and Security. They will provide support and advice to the CEO and Board of Trustees, as well as ensuring good office management and record keeping, supporting the Senior Management Team, including with employee lifecycle management, and ensuring consistency and implementation of company policies and procedures, acting as the Data Protection Officer for the organisation, and acting as the key liaison with the AHF’s external IT support provider.
 
We are a charity committed to being inclusive and giving everyone an equal chance to succeed.
 
Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or socio-economic background.
 
Application: Please submit a CV and covering letter (up to two sides A4) via the application link.
 
About the AHF
 
AHF is a leading heritage charity founded in 1976 to help charities and social enterprises across the UK find solutions for vulnerable historic buildings. We do this by offering advice, grants, and loans.
 
How to apply
 
If you would like to apply for this post, please send a CV and a covering letter via the application link. Your application should reach us no later than 9am on 27th April 2026. We will contact you if you have been selected for interview; interviews will take place in the week commencing 4th May 2026.
 
If shortlisted for interview, we will be in touch with you. However, we are a small charity and, due to the volume of applications we anticipate, we regret that we will be unable to provide feedback if you are not shortlisted.
 
Covering letters created using AI will be discounted. Please write your own covering letter.
 
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