Officer jobs in Charing cross, greater london

About MAP
Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. For more than 40 years, we have been delivering essential health and medical care to those most affected by conflict, displacement and occupation in the occupied Palestinian territory (oPt) and Lebanon.

We are now responding to the largest emergency in our history. Over the last two and a half years, tens of thousands of new supporters have joined MAP. We work to raise Palestinian voices and secure their rights to health and dignity. As part of our commitment to meeting the growing needs of the communities we serve, we’re expanding our team.

About the role
As Senior Supporter Retention Officer (Appeals and Islamic Giving), you will lead the development of supporter-led, multi-channel fundraising campaigns. You'll design bespoke supporter journeys for key audiences, including Islamic givers and mid-value supporters. You’ll play a pivotal role in strengthening relationships with both long-standing and new supporters of MAP, helping to grow income from existing audiences to fund vital medical aid. 

In collaboration with the Supporter Retention Manager, you will help shape the Individual Giving strategy, with a focus on cash appeals and our Islamic giving programme. You’ll also work closely with our Supporter Retention Officers, providing guidance and support while delivering impactful campaigns and supporter journeys.  

This is an important and exciting time to join MAP. As we grow our supporter retention programme, you’ll play a key role in enhancing supporter experience, developing our testing approach, and delivering high-performing campaigns.

Please see the job description for full details on key responsibilities and who we’re looking for. 

About You

Are you an experienced Direct Marketing professional with a passion for insight-led supporter journeys and fundraising appeals? 

We’re looking for a Senior Supporter Retention Officer (Appeals and Islamic Giving) to develop our high-performing retention programme. In this role, you’ll create stand-out supporter experiences and build an audience-led direct marketing programme, with a specific focus on Islamic Giving and Cash Appeals. If you’re ready for a career defining role where your work can make a real difference to the lives of Palestinians, we’d love to hear from you.

RECRUITMENT PROCESS

Interviews will take place on Microsoft Teams from Wednesday 3rd June – Tuesday 9th June.  
 

 How to Apply

Please submit your CV and Cover Letter via our career page before the deadline of 11:59pm GMT on Monday 25th May 2026.
 

Equal opportunities

MAP aims to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
 

Background checks

As an organisation MAP is committed to the welfare and protection of children and vulnerable adults. MAP will conduct appropriate background and references checks. Link in that safeguarding and ethical conduct.

About Medical Aid for Palestinians

Medical Aid for Palestinians (MAP) works in partnership with Palestinian communities to uphold their rights to health and dignity. We do this by developing effective, sustainable and locally-led healthcare services, providing medical aid during emergencies, and campaigning to break down the barriers to Palestinian health and healthcare today and for the future. 

MAP has a zero tolerance policy with regard to Sexual Exploitation and Abuse by MAP‘s personnel against the people they serve. Protection from Sexual Exploitation and Abuse (PSEA) is the responsibility of everyone, and all selected candidates will be required to comply with MAP's PSEA Policy at all times. Selected candidates will therefore undergo rigorous reference and background checks against their past behaviour related to sexual exploitation and abuse, and may be required to provide additional information further on in the selection process.

Legacy Case Officer

Salary: £30,255 - £37,732 per annum
Location: Remote (with occasional travel to Downton, Salisbury, SP5 3RB and other UK locations as needed)
Hours: Full time, 35 hours per week
Contract: Permanent

We have an exciting opportunity for a Legacy Case Officer to join our Legacy team at Help for Heroes. You’ll be playing a vital role in our legacy fundraising, taking responsibility for a wide variety of legacy cases, and ensuring we receive funds to support veterans and their families to live well after service.

Please see below for more information on what just might be your future role.

About the Role

Legacies are key to our work at Help for Heroes. It is thanks to our generous supporters that we can continue providing practical help and hope to veterans and families across the UK. We wouldn’t be able to continue without them.

The Legacy Case Officer is key in ensuring we will receive these gifts. The role has responsibility for almost half of our legacy income, covering a significant number of non-contentious residuary, specific and life interest cases.

It involves a high degree of autonomy as you will help protect the charity’s income and reputation through sensitive case management, and acting within the limits delegated. You will be supported throughout by your colleagues and manager, with additional learning & development available.

This role is remote to ensure we can recruit the best candidate, but with an expectation to be able to travel occasionally to our Head Office  or London for meetings

About You

You have first-hand experience of dealing in legacy administration, capable of dealing with a variety of charitable gifts and matters. It is not essential to have knowledge of resolving contentious cases, but you are able to identify which may require additional support.

You will be experienced in Charity Legacy Administration with a ILM qualification (CiCLA or Diploma) or relevant experience from the charity or legal sector.

As an individual:

• You are confident and able to work autonomously
• You are empathetic and sensitive when helping bereaved families
• You have strong attention to detail
• You are great at prioritisation and time management
• And you are passionate about legacy fundraising

You are also willing and able to travel as required for meetings, training or other, including to Downton (SP5 3RB) or London, with occasional travel to other UK locations. You are welcome to ask for further information during the interview stage.

You are also comfortable staying away from home overnight on occasion, when required to support events or team activities.

About the Team

This role is a key part of the Legacy Management Team which sits within Legacy & In-Memory, and part of the wider Mass Fundraising Team. We’re a team with a variety of experience and knowledge, always welcoming those with new perspectives.

The team is values-driven, supportive and committed to best practice, learning and continuous improvement. Collaboration sits at the heart of how we work - both within the service and across the wider charity — to ensure we do the best for our beneficiaries.

In return we can offer you:

• Belonging to a team who make a difference to our community and value equality, diversity and inclusion.
• 29 days’ annual leave plus 8 bank holidays, regardless of service — plus your birthday off to celebrate!
• Opportunity to buy and sell up to 5 days annual leave per year.
• Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade.
• 3 volunteer days per year to support the Help for Heroes community.
• A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member.

Closing date: 31st May 2026
Interview Process: First Interview (virtual), week commencing 15th JuneSecond Interview (in-person), 25th or 26th June

We reserve the right to close this vacancy early if we receive a high number of strong applications.

We are committed to equality, diversity and inclusion and welcome applications from all backgrounds.

Job Title: Supporter Services & Data Processing Officer

Reporting To: Internal Communications Manager

Salary Range: Up to £37,667

Contract Type: 6 Month Fixed Term Contract

Location: Hybrid, London

Working days/hours per week 35 hours per week, 9am – 5pm, Monday – Friday.

Our Vision: A UK where “No good food goes to waste”. 

The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry.

The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives.

The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK.

Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.

Purpose of the Job  

Deliver excellent supporter services function to support growth in public fundraising.  Ensure excellence in supporter experience and care. Support the efficient and compliant delivery and financial reconciliation of our fundraising campaigns and activities. Work across the Fundraising, Finance, Info Centre, and Marketing teams.

Duties and Responsibilities

• Manage supporter complaints processes, acting as first point of resolution, ensuring complaints are actioned and responded to in line with FareShare complaints policy.
• Support the Supporter Services and Compliance Manager to develop and deliver management information related to supporter complaints.
• Work with the Finance team to deliver processes to support donor refunds and cancellations.
• Support the Supporter Services and Compliance Manager to manage relationships with external fulfilment houses, payment providers (Stripe, GoCardless), and fundraising platforms (Enthuse, Just Giving, CAF, CAF America) on behalf of FareShare to ensure compliance and optimal supporter experience.
• Further duties as and when required by the fundraising operations team and wider directorate.
• Manage and lead supporter complaints processes, acting as first point of resolution, ensuring complaints are actioned and responded to in line with FareShare complaints policy.
• Deliver an outstanding level of customer service, keeping within agreed SLAs and KPIs.
• Coordinate and implement training on the use of the 8x8 telephony system for Fundraising and Marketing teams.
• Record all interactions accurately and clearly in Salesforce within agreed SLAs.
• Your normal duties and responsibilities will be set out in your job description. However, the charity may require you to perform other duties from time to time.  

Person Specification 

•  Experience of working in a fundraising supporter or customer services environment.
• Good communication and interpersonal skills, with the ability to work effectively with diverse teams.
• Excellent phone manner, including ability to cope with challenging conversations.
• Understanding of financial reconciliation processes and the role of a CRM in effectively managing income processing
• Good problem-solving skills.
• Organised and methodical approach to work.
• Good knowledge of Microsoft Excel, Word, Outlook, and PowerPoint.
• Knowledge of the fundraising regulatory environment, including the Fundraising Regulator Code of Practice, HRMC Gift Aid regulations, GDPR and PECR.
• Knowledge of Salesforce and/or Microsoft Dynamics.
• Ability work under pressure and meet deadlines.
• Good numeracy skills with excellent analytical skills to interrogate data.

Recruitment Timeline

We reserve the right to close advertisements early and we might assess candidates and arranging interviews as applications comes in, so please apply as soon as possible, to avoid missing out on this opportunity.

Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback.

At the Nuffield Council on Bioethics (NCOB), we are on a mission to place ethics at the centre of decisions regarding biomedicine and health so that we all benefit. We are looking for an enthusiastic, creative, and organised communications all-rounder to support our communication and engagement activities and assist in our mission to ‘Make Ethics Matter’.

The Communications and Engagement Officer role combines work on events, communications, stakeholder management and public affairs, all seeking to build audience engagement and increase the profile and influence of the NCOB.

This is an important role within our Executive team, working across our priority areas and workstreams, with range of stakeholders, and utilising a variety of channels including in-person and online events, website, email, social media and traditional media.

The Communications and Engagement Officer reports to the Senior Communications Manager and works closely with them across all communications functions. This post will have responsibility for updating our website, running our social media channels, producing internal and external newsletters and championing and maintaining our brand identity. The post holder will also help to deliver our media relations and policy influencing activities, playing an active role in delivering media campaigns and in supporting our Parliamentary and Government engagement through working closely with the Public Affairs Manager.

We are looking for someone with experience across the communications and engagement mix, including in events and internal communications, stakeholder management and digital and social media content creation. Our work focuses on research and policy in biomedicine, health and life sciences, and while you don’t need to be an expert in those areas, you should have an enthusiasm to develop knowledge of them and the ability to quickly get to grips with the landscape in which the NCOB operates, our strategy and our target audiences. 

You will enjoy working in a team environment and will have excellent written and verbal communication skills. You will be confident working with a range of stakeholders, ranging from subject specialists and academics to policy makers, journalists and members of the public. We are seeking someone who can think creatively about communicating complex and technical research and can work independently on a range of projects. You will be highly organised, with good project management skills and the ability to prioritise and work across several projects at once. 

You will have a creative mind, strong news sense and ability to tailor communications to the appropriate audience. You will be able to turn your hand to writing newsletter copy, stakeholder emails, social posts and event materials / briefings to a high standard. You will be able to distil key messages from our outputs and use them to create content for a range of communication channels and audiences. 

Ideally, you will have some experience of managing both online and face-to-face events. You will be confident working with audio visual equipment and systems and have experience of using data for analysis, reporting and evaluation. 

Stakeholder engagement is a big part of the role, so you will need some knowledge and experience of using databases/CRM systems to manage and report on stakeholder communications.

This is an excellent opportunity for someone looking to develop their skills across the full range of communications and engagement, working on projects and campaigns in the high-profile area of bioethics, and supporting our ambitious policy-influencing agenda. 

For further information about the role, please click through to the vacancy listing on our website.

About us

The Nuffield Council on Bioethics is a leading independent policy and research centre, and the foremost bioethics body in the UK.

For over thirty years we have tackled some of the most complex and controversial bioethical issues facing society. We are funded jointly by the Nuffield Foundation, Wellcome and the Medical Research Council. 

We aim to inform policy and public debate through timely consideration of the ethical questions raised by biological and medical research so that the benefits to society are realised in a way that is consistent with public values. Our work has led to shifts in public understanding and policy change on topics ranging from assisted reproduction and genome editing to managing the disagreements that arise in the care of critically ill children. 

We value diversity in background, skills, perspectives and life experiences. 

Further information and how to apply

For further information about the role, please click through to the vacancy listing on our website. The closing date for applications is 09:30am (BST) on Tuesday 9th June 2026.

We are committed to inclusive working practices and during the application process we commit to:

• As a Disability Confident employer, we will offer an interview to a fair and proportionate number of disabled applicants that meet the essential criteria for the job. 
• making any reasonable adjustments – for example providing documents in different formats, arranging for a sign language interpreter for interviews etc
• paying for travel costs (and any childcare or care costs) for interviews where in-person attendance is required

Our benefits package includes:

• Genuine flexibility - we are open to requests for part-time hours, compressed working weeks, or job shares. 
• 28 days holiday per annum and all public holidays, with the option to buy or sell up to 5 days (prorated for part time staff).
• A salary exchange pension scheme that offers employer contributions of up to 11%. 
• Life assurance scheme. 
• Family leave policies that provide an enhanced level of pay. 
• Cycle to work scheme and loans towards season tickets. 
• Regular opportunities for learning and development – including coaching, mentoring, and dedicated reading days for personal development and reflection. 
• Support with your physical, mental and financial wellbeing including an employee assistance provider, a private GP service, personal health reviews with Bupa, a will and funeral planning service and a staff network of trained Mental Health First Aiders. 
• A warm and welcoming workplace culture, with active peer groups and social networks to help you connect and belong. 

Join BookTrust, the UK’s largest children’s reading charity, and help change children’s lives through reading. For more than 100 years, we’ve been inspiring a love of books and reading, reaching millions of children every year, particularly those from low-income families and vulnerable backgrounds.

We are looking for a Senior Individual Giving Officer to deliver innovative, insight-led fundraising campaigns that grow supporter engagement and maximise income. Working as part of a supportive, ambitious and collaborative team, you’ll gain experience across the full Individual Giving programme while helping bring the joy and benefits of reading to children across the UK.

This is an exciting opportunity for a creative and data-driven fundraiser who enjoys managing campaigns end-to-end and is passionate about delivering an excellent supporter experience. You’ll help shape and deliver multi-channel campaigns, test new ideas and fundraising products, and use insight to drive performance and long-term supporter relationships.

The role can be based in either our London office in Farringdon or our Leeds head office, with a minimum of eight office days per month.

Fundraising at BookTrust

As a charity, fundraising is central to BookTrust’s mission, enabling us to bring our work to life and reach more children through a diverse portfolio of income generation, including mixed models of trading and philanthropy.

You will join a friendly, supportive, and ambitious fundraising team working together to generate sustainable income that supports our mission through the funding of programmes and projects and ensures excellent stewardship of our donors. As part of our new strategy, we aim to grow our income significantly over the next five years. With current annual income of £12.4m and a strong base of long-term committed funding, we are well positioned to expand our work. As we expand our work and reach more children and families, developing new income streams is a key organisational priority. The Individual Giving function within the Fundraising team, where this role sits, has been tasked with growing income to £2 million by 2030. We will do this by improving our supporter experience and engagement, employing a test-and-learn strategy across a range of campaigns and being data-led in everything that we do. 

Job Purpose

The Senior Individual Giving Officer plays a central role delivering the campaigns and plans that will achieve the Individual Giving programme income targets. The post holder, working closely with colleagues across BookTrust, will manage existing and test new Individual Giving campaigns and develop and test new fundraising products in order to generate income from new and existing supporters.

This is an exciting time to join BookTrust as we invest in growing our Individual Giving programme and develop new ways for supporters to help children discover the life-changing benefits of reading.

Key Responsibilities: 

Programmes and projects

• Manage acquisition and retention campaigns including testing new audiences and channels.
• Deliver effective supporter journeys to ensure the highest possible standards of donor experience. 
• End-to-end campaign management across the fundraising mix including legacies, mid value and in memory. 
• Support the testing and development of new community and events fundraising opportunities. 
• Work closely with and support the Individual Giving Lead to ensure all activity is delivered on time and to budget, contributing to annual income targets. 

 
Relationships

• Work collaboratively with colleagues across marketing, digital, comms and across the organisation. Work closely with Supporter Services and CRM colleagues to ensure best experience for our supporters
• Work effectively with external suppliers and agencies, maintaining strong working relationships. 

Budgeting, analysis and reporting

• Monitor and control income and expenditure against targets outlined in annual plans.
• Feed into quarterly forecasting and annual budget setting processes.
• Closely monitor campaign results, provide updates on performance and produce post-campaign analysis reports.
• Make recommendations to improve the performance of future campaigns based on evidence and data.
• Contribute to CRM development and update existing reporting mechanisms.

Other

• Keep up to date with innovation and changes in the sector and external environment.
• Undertake other duties as required that are commensurate with this role.

The Programme Officer will play an integral role in the Impact team within the broader Directorate of Impact and External Affairs. This is a pivotal time for Fight for Sight as we begin to implement our Impact Framework enabling us to communicate the impact of our extensive portfolio of current and past funded research projects to our internal and external audiences.

The role is diverse and varied, offering the successful candidate the opportunity to build their exposure to a complement of grant management activities across our research and social change funding programmes. They will be instrumental in the delivery of our grant funding processes, will work closely with our Grant Assessment Panels and key partners to ensure we achieve the exciting ambitions laid out in our Research Strategy. They will also be expected to track contribute to capturing the Impact of our funding programmes.

• Salary: £28,000 - 30,000 FTE pro rata / £22,400–£24,000 PTE actual (dependent on skills and experience)
• Working hours and contract: 28 hours per week (0.8 FTE) over four days, Permanent
• Location: Hybrid, minimum 2 days per week in our central London based office, one of these days to be a Wednesday, and at external meetings and events as required. 
• Important note: All applicants must have the Right to Work in the UK. 

How to Apply                                                                 

• Application deadline:  Monday, 1 June 2026, 9am
• Interview dates:  w/c Monday 8th June 2026 (TBC)
• Interview venue: E1 8HQ – NB: if high numbers, there may be a preliminary online interview 

Please submit your CV and a cover letter/supporting statement of no more than two pages which evidences the specification in the job description and answers the following questions:

1. Why are you interested in working at Fight for Sight?
2. Why are you interested in this role?
3. What experience will make you the ideal candidate for this role?

Role Responsibilities

Please see the attached job description for full details.

Location: Euston (Hybrid)
Hours: Full-time (35 hours per week)
Contract: Up to 8 weeks
Pay: £16.78 per hour plus holiday pay (£30,623 per annum equivalent)
Start Date: 8th June

Prospectus is delighted to be supporting the UK’s leading public sector trade union, representing over 1.3 million members across public services, private, voluntary, and community sectors, as well as energy services. They provide confidential advice and support to members and their dependants experiencing financial or emotional difficulties, often when they have nowhere else to turn.

Due to an increase in applications for their summer school uniform grants programme, they are seeking a Grants Administrator to join their Casework team on a temporary basis.

In this role, you will be responsible for administering both online and paper-based applications for financial support from members applying through the small grants programme to help cover the cost of school uniforms. You will assess applications against eligibility criteria, manage your own caseload, and ensure accurate and timely processing. You will also support in reducing turnaround times and assist with a range of administrative duties.

About You:

• Experience in grant giving, casework, or advice/information services
• Strong administrative and organisational skills with excellent attention to detail
• Knowledge of benefits and eligibility criteria is desirable
• Proficiency in Microsoft Office and confidence using systems such as SharePoint

You will be required onsite (Kings Cross/Euston) five days per week during onboarding. After this, a hybrid working model may be considered if you are able to work independently.

CVs will be reviewed on a rolling basis so early applications are strongly encouraged to avoid missing out. If you're interested, please apply ASAP with your CV in Word format.

At Prospectus, we are committed to supporting you throughout your application journey. We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.

Fundraising Officer

Hours of Work: 3 days a week, 21 hours a week

Salary: £42,839 (pro-rata)

Duration of Contract: 1 years - renewable subject to funding

Accountable to: Executive Director

About IKWRO

IKWRO –Women’s Rights Organisation (IKWRO) is an award-winning charity founded (as the Iranian and Kurdish Women’s Rights Organisation) in 2002. IKWRO is a registered charity which provides advice and support to Middle Eastern, North African and Afghan women and girls living in the UK, who have experienced, or are at risk of all forms of “honour” based abuse, including; forced marriage, child marriage and female genital mutilation (FGM), or domestic abuse.

We work with women and girls of all ages, including lesbian women, bisexual women and trans women. We offer services in Kurdish, Farsi, Arabic, Dari, Pashto, Turkish and English. IKWRO offers free advice, advocacy and counselling services and operates a refuge which provides safe accommodation and specialist support to single women at risk of “honour” based abuse, forced marriage and domestic abuse.

IKWRO also provides training for women and girls to help them understand their rights in the UK. In partnership with other organisations, we assist survivors of abuse with accessing English language classes and education, training and employment opportunities.

As well as supporting women and girls directly, we offer advice and training for professionals from the statutory and voluntary sectors, to better understand the needs of the women and girls we represent, the types of abuse they experience and to provide best practice prevention and support services.

We campaign to increase awareness and improve laws and policies to tackle all forms of “honour” based abuse and harmful practices including; forced marriage, child marriage, marital captivity, female genital mutilation, virginity testing and hymenoplasty, discrimination by sharia courts and to push for better laws and policies to protect women’s and girl’s rights.

Purpose of Job

The Fundraising Officer will work as part of the Fundraising and Marketing team and will be responsible for:

• Nurturing relationships with existing and prospective donors

• Sustaining and developing our group of individual and community-based supporters.

• Growing income, including regular giving, donations, appeals, legacy giving, community groups and other fundraising activities.

We are looking for a strong communicator with some experience of fundraising who is keen to develop their career in this area.

This post can be undertaken on a hybrid working basis with some days home-working and some days working in IKWRO’s offices.

Deadline: 14th June 2026

Interview: Week commencing 15th June 2026

We're looking for a kind, compassionate and resilient Income Officer to join our Landlord and Customer Service team located in our Head Office in Islington.

£36,000.00 per annum, working 35 hours per week.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

The Income Officer is responsible for delivering frontline income management activity across a defined patch of Look Ahead's supported housing services, including both commissioned services and housing for people with vulnerabilities living in the community.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

Rent Collection and Arrears Management

• Manage rent and service charge accounts across a defined patch, ensuring payments are.

Housing Benefit, Universal Credit and Income Stability

• Liaise with Housing Benefit, Universal Credit and Department for Work and Pensions teams to support claims, verify information and resolve delays or discrepancies affecting rent accounts.

Court and Legal Process Support

• Prepare documentation and evidence for legal action in relation to rent arrears

Cross-Team Working and Communication

• Work closely with Housing Operations, Income colleagues and Care and Support teams to coordinate responses to income-related issues.

Record-Keeping, Compliance and Quality

• Maintain accurate, timely and auditable records for all income-related activity on the housing management system.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

• Income Manager and Income Team
• Housing Operations Teams

About you:

• Fair-minded and approachable, with the ability to build constructive working relationships with tenants

Skills and Abilities

• Ability to communicate clearly, professionally and sensitively with tenants, colleagues and partner agencies.
• Good organisational and time-management skills, with the ability to manage a varied income caseload and competing priorities.

What you'll bring:

Essential:

• Experience of working in an income-related role within social housing, supported housing, or a similar environment is required.

Desirable:

• Experience of working within supported housing, homelessness services or other settings supporting people with vulnerabilities.

About us:

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Main duties

Special Events: 

• Supporting the co-ordination and delivery of our special events programme. 
• Manage the core elements of special events delivery such as the co-ordination of auction prizes, guest lists, guest requirements, admin and communications.
• Source ‘money can’t buy’ silent auctions items and raffle prizes and act as the main point of contact with the auction company.
• Support with ticket and tables sales for all special events.
• Deliver high quality supporter care and exemplary stewardship to special event guests.
• Work closely with the Marketing and Communications team to produce event materials including event programmes. 
• Ownership of planning and delivery of our Christmas Carol Service with the support of the Head of Supporter Engagement. 
• Support the Philanthropy Officer with the organisation of our annual cultivation event. 
• Support the Head of Supporter Engagement to identify opportunities for income growth from special events with a view to developing a new Special event within the portfolio to attract new supporters/audiences. 
• Support with stewardship and delivery of our signature challenge event.
• Monitor special events within the sector, looking for emerging trends and sharing insights with the wider team.
• Support the Challenge Event Manager as needed 
• Ability to work evenings and provide on-the-day event support.
• Maintain efficient data and administrative processes for special events, including 
• income tracking and guestlist management on the database. 
• Be an ambassador at events, supporting the delivery of The Passage’s vision and ensuring that the charity’s profile and reputation are enhanced. 
• Ensure that appropriate and compliant risk assessment, health and safety procedures, protocols and policies are implemented for all special events.

Budgets and Finance: 

• Support the Head of Supporter Engagement in tracking and recording income and expenditure for events and ensuring they are delivered within agreed budgets. 

Special Events: 

• Assist with other team projects as needed, working together to deliver a high-quality portfolio of community projects and activities. 
• Support and attend fundraising events as required. 
• Adhere to the highest standards of community fundraising best practice as set out in the Fundraising Regulator Fundraising Code of Practice and ensure that all activities comply fully with the relevant Data Protection obligations and any other legislation. 

General responsibilities

• In conjunction with your Line Manager to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage. 
• To participate in internal/external meetings as required, and attend training events, conferences and other functions, as necessary. 
• To participate in regular supervision and annual appraisal and help in identifying your own job-related development and training needs. 
• To ensure that all The Passage policies and procedures are being adhered to. 
• To contribute to the effective implementation of The Passage’s Diversity and Equality Policy as it affects both The Passage and its work with vulnerable adults. 
• To at all times undertake your role in a professional manner maintaining a high-quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage1.
• Undertake any other duties that may be required which are commensurate with the role. 

Desired experience

This person specification sets out the essential abilities and qualities which are used in the selection criteria for the post. When completing your supporting statement, please address criteria E1 to E11 and K1 to K7 demonstrating your understanding and knowledge and give evidence of your experience and abilities. 

• E1 - Experience of supporting or delivering special events. 
• E2 - Experience of recruiting new fundraisers and providing excellent stewardship. 
• E3 - Creative thinker with the ability to take the lead, initiative and problem solve 
• E4 - Experience of managing external suppliers. 
• E5 - Understanding of how to use insight, data and market trends to identify opportunities and make recommendations. 
• E6 - Experience of tracking income and expenditure targets. 
• E7 - Strong interpersonal skills with the ability to liaise with people at all levels, over the telephone, email and face-to-face. 
• E8 - A track record of generating and building strong, lasting relationships with supporters. 
• E9 - Competent in the use of online databases such as Salesforce. 
• E10 - Competent in the use of mailing platforms e.g. Dot Digital and design sites e.g.  Canva 
• E11 - Working in the charity sector. 

Desired knowledge

• K1 - Special events, fundraising and trends. 
• K2 - Ability to work under pressure, keeping calm and thinking clearly. 
• K3 - Digital fundraising and online fundraising platforms. 
• K4 - Excellent organisation & time management skills. 
• K5 - Strong organisational skills with the ability to manage and take responsibility for your own workload, handle multiple priorities and to work independently. 
• K6 - GDPR and all relevant fundraising regulations. 
• K7 - Shared passion for the work and values of The Passage. 

We're looking for a kind, compassionate and resilient Income Officer to join our Landlord and Customer Service team located in our Head Office in Islington.

£36,000.00 per annum, working 35 hours per week.

Want to feel in control of your career? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

The Income Officer is responsible for delivering frontline income management activity across a defined patch of Look Ahead's supported housing services, including both commissioned services and housing for people with vulnerabilities living in the community.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

Rent Collection and Arrears Management

• Manage rent and service charge accounts across a defined patch, ensuring payments are

Housing Benefit, Universal Credit and Income Stability

• Liaise with Housing Benefit, Universal Credit and Department for Work and Pensions teams to support claims, verify information and resolve delays or discrepancies affecting rent accounts.

Court and Legal Process Support

• Prepare documentation and evidence for legal action in relation to rent arrears, under

Cross-Team Working and Communication

• Work closely with Housing Operations, Income colleagues and Care and Support teams

Record-Keeping, Compliance and Quality

• Maintain accurate, timely and auditable records for all income-related activity on the housing management system.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

• Income Manager and Income Team

About you:

• Fair-minded and approachable, with the ability to build constructive working

Skills and Abilities

• Ability to communicate clearly, professionally and sensitively with tenants, colleagues and partner agencies.

What you'll bring:

Essential:

• Experience of working in an income-related role within social housing, supported housing, or a similar environment is required.

Desirable:

• Experience of working within supported housing, homelessness services or other settings supporting people with vulnerabilities.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We're looking for a dynamic, highly organised Individual Giving & Engagement Officer to support the delivery of our broad recruitment and stewardship programme. This is a brilliant opportunity for someone who is collaborative, detail-orientated and purpose-driven, who wants to help us work towards making pregnancy safer and help more families bring their babies' home.

In this role, you’ll play a key part in delivering impactful, multi-channel fundraising campaigns that inspire supporters and drive income. Working closely with the Individual Giving & Engagement team, you’ll help deliver donor acquisition, retention, and stewardship activity, ensuring our supporters feel valued and engaged at every stage of their journey.

You’ll work across a wide-ranging programme including appeals, in-memory giving, supporter communications, legacy activity and digital engagement. From coordinating campaigns and updating supporter journeys, to analysing performance and supporting financial processes, this is a varied and fast-paced role where no two days are the same.

We’re looking for someone who can balance creativity with strong organisation, enjoys working collaboratively with internal and external stakeholders, and is motivated by making a real difference. If you have a background in fundraising or marketing, excellent attention to detail, and a passion for purpose-driven work, we’d love to hear from you.

Application deadline: 1 June

Interview dates:

• First interviews: week commencing Monday 8 June (online)
• Second interviews: week commencing Monday 15 June

For a full overview of the role, please see the Recruitment Pack for a detailed job description and responsibilities.

Do you have significant strategic leadership, operational management and budget management experience?

AFK is looking for a visible leader of our organisation to inspire and motivate the team through your presence and engagement. 

Context of Job
AFK is a national charity whose mission is to create opportunities for children and young people who are disabled or neurodiverse, to increase their independence, reach their individual potential and remove the barriers they face.
Our vision is a world where there are no barriers to independence for children and young people who are disabled or neurodivergent.
In response to this we offer bespoke employment skills training and organise work experience across North London. At a national level, we provide mobility equipment not available on the NHS for disabled children and young people up to the age of 25.

Overall Job Purpose
The Chief Executive Officer will provide strategic leadership and operational management for the charity, working closely with the Board of Trustees to deliver our mission and ensure AFK's sustainability and growth. You will lead a team of around 30 staff and volunteers, managing an annual budget of approximately £2 million.
As the visible leader of the organisation, you'll inspire and motivate the team through your presence and engagement. You'll be responsible for building strong team relationships, providing hands-on support when required, and will demonstrate the charity's values in everything you do. By leading from the front and showing the commitment and passion that drives AFK forward, you'll create a culture where everyone is motivated to deliver their best work.

Working Conditions
The post is 35 hours a week, normally 9:00am to 5:00pm, Monday to Friday. The post holder may be expected to work some evenings and weekends as required by the job.
28 days annual leave will be given in addition to public holidays.
There is a TOIL policy.

Working Relationships
The CEO will maintain close working relationships across all levels of the organisation and with external stakeholders. You'll work collaboratively with a Board of eight trustees to drive the charity's strategy forward, providing regular updates and ensuring effective governance.
You'll line manage members of the Senior Management Team, ensuring a cohesive and effective leadership group.
Building and nurturing relationships with key funders, partners, and supporters will be essential to the role. You'll act as an ambassador for the charity with AFK’s stakeholders, representing our mission and impact. Developing strong networks within the sector and maintaining meaningful connections with service users will be vital to ensuring the charity remains responsive and relevant to those it serves.
You'll also build visible and accessible connections with the wider staff team through regular communication and engagement across the organisation.
Importantly, this is a hands-on leadership role with a direct portfolio responsibility. In addition to your organisational leadership duties, you will lead and manage one of our core functional areas, whether that is Service Delivery, Fundraising, or Finance and Operations. You'll bring your specialist expertise and people management skills to this area, taking ownership of its performance and development.
This means the CEO role combines strategic leadership of the whole organisation with active, day-to-day accountability for a defined part of it.
AFK is a successful charity with well-established processes and an experienced team, meaning you'll be well supported to fulfil both dimensions of this role effectively.

Interview Schedule
First round of interviews will be held by mid June
Second round to be confirmed

Please see attached job pack for full job description

The College of Sexual and Reproductive Healthcare (CoSRH) is seeking a proactive and organised Education Development Officer to support the delivery of its Professional Learning and Development (PLD) portfolio. In this role, you will work collaboratively with internal teams, clinical experts, and external partners to design, deliver and continuously improve high-quality education and training programmes. You’ll play a key role in ensuring a seamless learner experience, managing programmes end-to-end, and using data insights to evaluate impact and drive innovation.

This is an exciting opportunity for someone with experience in learning and development who thrives in a fast-paced, stakeholder-focused environment. You will manage multiple programmes, build strong relationships, and contribute to the growth and visibility of CoSRH’s education offer. The role offers a blend of operational delivery, stakeholder engagement, and creative problem-solving, making it ideal for someone who is detail-oriented, collaborative, and passionate about supporting healthcare professionals in their ongoing development.

Education Development Officer

Job Type: Permanent

Hours: 35 hours per week FTC

Department: Education and Training / Professional Learning and Development (PLD)

Salary: £30,444

Reports to: Professional Learning and Development Manager

Location: Hybrid – CoSRH Office (London Bridge) and home working

The Role

As the Education Development Officer (EDO), you’ll work closely with CoSRH staff, clinical subject matter experts, organisational partners and suppliers to help develop, design, build and maintain the delivery of high-quality education and training programmes and resources. Working as part of a small, dynamic team you will enjoy the pace of a varied portfolio of activities as well as offering excellent member and learner services. 

In this role, you will be successful if you are able to:

• Deliver education programmes smoothly and consistently, with excellent learner experience
• Build trusted relationships with clinical and internal stakeholders
• Balance operational delivery with continuous improvement and innovation

You’ll….

• Work with a range of stakeholders to develop and maintain innovative learning programmes that include quality, relevant content that enhances CoSRH visibility and stakeholder engagement.
• Negotiate and manage relationships with a variety of suppliers including internal service suppliers (such as members support, marketing, business development, finance) as well as clinical and educational subject matter experts.
• Support the best user experiences for learners, candidates and trainers. This will include dealing with enquiries, the processing of application and member support tickets.
• Work with digital learning technologies, including database, learning management systems, mentoring platforms.
• Use data and other information to measure and report on performance to determine educational impact, stakeholder satisfaction and return on investment.

You will have:

• A degree level qualification or equivalent experience. 
• Experience within a busy professional learning and development function for a minimum of 3 years.
• A strong operational management approach with the ability to coordinate multiple complex programmes simultaneously.
• Experience in developing learning that is delivered in-person and through a variety of digital systems.
• The ability to work independently in a pressurised environment to successfully manage a busy workload as well as being a proactive, considerate team member.
• The ability to assimilate information effectively and to offer creativity and problem solving to mitigate risks and issues.
• Excellent communications and interpersonal skills with a range of stakeholders with the ability to confidently report on their portfolio.
• Excellent Microsoft Office skills, in particular knowledge of Office 365

Desirable:

• Project Management/Coordination qualification
• CIPD Certificate in Training (or equivalent)

We will offer you:

We are committed to supporting the wellbeing, growth and long-term success of our people. As part of the CoSRH team, you will benefit from:

Generous Annual Leave: 25 days holiday per year, increasing by an additional 2 days after 2 years of service and a further 3 days after 5 years, plus a dedicated day off to celebrate your birthday.

Competitive Pension & Life Assurance: A strong employer pension contribution of 10% (with a 5% employee contribution) following successful completion of probation, alongside life assurance at 4x your annual salary and access to an income protection scheme.

Flexible Working: A genuine flexible working culture that trusts you to manage your time and deliver results in a way that works for you.

Health & Wellbeing Support: Access to a comprehensive Employee Assistance Programme (EAP), free annual eye tests, and a Free Lunch Thursday to bring our teams together.

Community & Social Value: An annual volunteering day to give back to causes that matter to you.

Employee Benefits Portal: A wide range of discounts and savings through our employee discounts platform.

Enhanced Family Leave: Enhanced maternity, paternity and adoption pay, supporting you and your family at every stage.

Learning & Development: We invest in our people. From webinars and sector conferences to bespoke leadership development, we provide the time, space and resources for you to grow, thrive and make a lasting impact in your role.