Operation Manager Jobs

Job Title: Operations Manager (Maternity Cover) 

Salary Range: £40,000 - £45,000, depending on experience 

Responsible/Reports to: Executive Director Contract type:  Fixed term (12 months) 

Location: Hybrid (approx. 2 days per week in the office); office premises are located in central London.

Hours: Full time. 25 days’ holiday (plus all public holidays and the week between Christmas and New Year when the office is closed). Flexible working available. 

Start date: Mid / late March 2024, ideally with handover during week of 18 March 2024 (to be discussed)

Role and Responsibilities 

We are looking to recruit an experienced individual with a strong background in operations and office management, human resources, and some experience of communications and financial management, to play a central role within our small but dynamic team. The role focuses on developing and overseeing the smooth running of our internal systems and processes, ensuring legal and regulatory compliance, monitoring the implementation of our strategic plan, evaluating impact, and managing risk. 

This broad and varied role combines strategy, leadership, staff management and operational delivery, with some involvement in communications. You will work closely with the Executive Director and other senior staff to deliver the charity’s strategy and develop suitable systems to monitor and evaluate impact, track fundraising efforts, ensure effective partner engagement, and assist with the project management cycle (including providing information for board and donor reporting obligations). You will ensure that all legal, regulatory and statutory requirements of the charity are met, will be involved in preparing for Board meetings, and will coordinate the production of the Annual Report. You will lead on general office management, including IT systems, events and logistics, and be responsible for some communications  functions, including managing ILP’s website. There may also be some involvement in financial management. Finally, you will work alongside the Executive Director to ensure effective people management, learning and development, staff retention and implement key HR functions.

Key Responsibilities:

1. Strategy Implementation and Evaluation 

• Work with the Executive Director, Board, staff and other key stakeholders to develop a framework to monitor progress against strategy and evaluate impact; 
• Support the Executive Director and Board in developing an updated fundraising strategy in line with the refreshed strategy, in order to diversify funding and develop a strategic, programmatic approach to fundraising; 
• Identify, establish and implement an internal database(s) to (1) ensure smooth coordination of fundraising activities and improve management of internal fundraising data; (2) monitor progress against the strategy; and (3) ensure effective project delivery and evaluation of impact.

2. Governance and Compliance 

• Work alongside the Executive Director to ensure that all ILP activities are carried out to the highest standards of integrity and professionalism and in accordance with legal, regulatory and statutory requirements; 
• Oversee the development, review and upkeep of ILP’s internal governance documents, policies and procedures in line with UK legislation and charity sector standards (including meeting relevant Charities Commission and Companies House reporting requirements); 
• ​​​​​Oversee the production of ILP’s Annual Report, including coordinating content additions from the staff team, bookkeeper and trustees; liaising with the auditor; overseeing the design process with an external designer; and ensuring necessary approvals from the Board;
• Liaise with the Board of Trustees and work with the Executive Director to prepare for board meetings, including sending out quarterly meeting invites and papers, drafting agendas, saving and preparing board and AGM documents, and coordinating team input to board papers; 
• Work with the Executive Director and Board to anticipate and monitor risk, putting mitigation measures in place as appropriate. 

3. Operations, office management, and communications 

• Manage IT systems and security processes in liaison with our external IT Support Company, including maintaining IT systems and security arrangements, and implementing any required changes; 
• General office management, including purchasing equipment, overseeing office access arrangements, monitoring the general office email, meeting health and safety requirements where needed (including arranging business and trustee liability insurance);
• Lead on operational projects such as the sourcing and implementation of a CRM database; 
• Assist Executive Director and bookkeeper in reviewing finance systems (e.g. payroll provider, bank accounts) and research alternatives where needed, with possible support on financial management and bookkeeping efforts; 
• Assist the staff team with travel logistics where needed in liaison with our external travel organisation; 
• Assist with the organisation of ILP’s annual overseas team retreat and other meetings and events, including sourcing and booking of meeting rooms, accommodation, catering, and travel arrangements; 
• Regularly ​​​​update ILP’s website and digital communications (e.g. Linked In, Twitter), writing of some communications outputs and involvement in the review of communications strategy. 

4. ​​​​​Human Resources 

• Work with the Executive Director to ensure effective people management, learning and development, internal communications, and engagement; 
• Review, redraft, develop and implement ​​HR policies and processes (including recruitment and inductions) ensuring they create the most efficient and engaging experience for our staff; 
• Work with the Executive Director to develop recruitment and staff retention strategies, guided by best practice; 
• Seek professional advice on employment legislation or other relevant standards as required; 
• Maintain confidential HR documents and answer HR-related queries; 
• Ensure ILP’s UK visa sponsorship system is in place and up to date. 

Candidate Profile 

We are especially interested in candidates with the following skills and experience: 

• Significant, relevant experience as an operations manager (or similar) in a small to medium-sized organisation;
• Demonstrable experience developing, re-designing and implementing systems and processes;
• Substantial experience developing and improving organisational policies in accordance with regulatory changes and industry best practice; 
• Strong compliance and risk management skills with advanced knowledge of the UK and international regulatory environment; 
• Demonstrable HR management experience and knowledge; 
• Experience or demonstrable ability in project management, including donor reporting, monitoring and evaluating impact;
• Some experience and/or knowledge of fundraising and communications;
• Very high level of fluency in spoken and written English, including a succinct and professional communication style; 
• Comfortable working independently and proactively and as part of a small team;
• Strong interpersonal and team working skills; 
• Knowledge in financial management, bookkeeping and budgeting (desirable); 
• Experience of working in the charity sector, particularly international development (desirable). 

Key details about the position  

• Visa sponsorship: we are open to sponsoring a UK visa application for an extraordinary candidate.
• Travel: candidates must be willing and able to travel internationally, including fulfilling vaccination and other requirements.
• Our genuine support for diversity and disabilities is illustrated by our current team.

How to apply 

Applications should be submitted by EOD Sunday 7 January 2024. Please see attached job description for more details. 

​​​​​Interviews are likely to take place during the week of 15 January 2024.  

To be considered applications must include the following: 

1. An updated CV of no more than three pages, including the names of two references; 
2. A cover letter of no more than two pages which concisely explains why you are interested in the role and how you meet all the requirements set out in the Candidate Profile. 

ILP is an equal opportunities employer and welcomes the opportunity to discuss possible modifications to make the interview process and job accessible to all qualified candidates. The Operations Manager is also available to answer any questions you may have.

Overview of Role:

We are looking for an experienced Fundraising Operations Manager to join us as we modernise and grow our fundraising work. Over the next few years, we envision growing our fundraising team and the income it delivers. We are at the beginning of both an anticipated step change in the scale of our fundraising work and the deployment of a new CRM.

We need someone who lives and breathes systems, process, efficiency and regulation. Someone who can help us make supporting Church Army a joy-filled experience. They will manage a team handling all of our supporter administration and connection They will be the product owner for our CRM and ensure we comply with any and all fundraising regulation. They will have an eye for data and reporting, to help us learn and grow. They will work alongside a team of fundraising project managers who over-see all our fundraising campaigns. The role of the Fundraising Operations Manager is to ensure the process of supporting Church Army is as seamless as it can be, to enable the wider fundraising team to acquire, develop and retain supporters.

In this role, you will engage with our supporters using your personal faith in Jesus and support the team through prayer sessions. You will need to be able to understand the context and background of faith in which Church Army works and communicate with our Christian audience.

This role is based at the Wilson Carlile Centre in Sheffield, which is home to our team who have an operational focus on facilitating the work of CA across the UK and Ireland (known as Co.Lab).

Occupational Requirement: This post is subject to an Occupational Requirement under the provisions made in the Equality Act 2010 that the post holder has an active faith in Jesus. The successful candidate must be in agreement with the vision and values of Church Army.

We will be conducting active interviewing, so interview dates will vary from the first week of the advert to two weeks after it closes. The position will be offered to the first applicant who demonstrates an aptitude for the position, therefore the position maybe filled earlier than the closing date of the advertisement.

We are looking to expand our wider Fundraising and Communications Directorate over the next few months, seeking a variety of roles over experience & technical levels. If you would like to be kept in the loop as roles are released, please do get in touch. 

About Us 

Hibiscus Initiatives is a passionate, women-centred organisation, delivering high impact advocacy and advice services for more than 35 years to those at the intersection of the criminal justice and immigration systems. As an organisation, we have distinct expertise in working with marginalised migrant women in prison and in the community, and with detainees from all genders in immigration removals centres. 

Our holistic and trauma informed approach makes a real and lasting impact on women's lives - particularly those who have experienced prisons, international and community resettlement and trafficking.

We aim to make a difference within the criminal justice and immigration systems too by working with women and amplifying their own voices so their experience is recognised by those making policy decisions. 

Hibiscus adopts anti-racist, anti-oppression, and feminist principles and believes in the importance of nurturing a diverse team who can embody these principles.

We are committed to the wellbeing and development of our staff. We provide regular learning and development opportunities, wellbeing activities, clinical supervision, an Employee Assistance Program, critical illness and life assurance cover, and other benefits to support your wellbeing. 

About the Role 

We are recruiting for an experienced Community and Women’s Centre Manager to join our Community Team, which provides specialist, trauma-informed support to minoritized migrant women in the London area affected by immigration restrictions, the criminal justice system, and trafficking or modern slavery. 

The Community and Women’s Centre Manager will lead a team of project workers, overseeing all aspects of our community casework and managing the National Lottery funded Women’s Centre at Resource for London in Islington where we provide activities and support sessions. 

The post holder will work with the team to plan a programme of practical support, wellbeing and empowerment activities, and maintaining a safe, trauma-informed women-only environment and lead on monitoring and evaluation and reporting to funders. 

This post is restricted to women only as a genuine occupational requirement under Schedule 9 paragraph 1, Equality Act 2010. 

Salary  
Salary Band C: £33 000 – £37 000 (FTE) 

*starting salary negotiable up to the mid-point of the band, depending on experience 

Team 
Community 

Duration  
Permanent 

Hours  
Full-time (4 days per week also considered) 

Location 
Hibiscus Head Office and Women’s Centre, Islington 

Flexibility to work from home 1 day per week 

Reporting to 
Head of Community and Criminal Justice Services 

About you 

We are particularly keen to attract talent from Black and minoritised communities and those with lived experience of immigration, the criminal justice systems, and/or gender-based violence.

Our ideal candidate will have a minimum of 2 years’ management experience in providing casework support, programme development and/or centre management or coordination experience. 

The candidate will have an understanding of one of more of Hibiscus’ key work areas – criminal justice, immigration and migrants’ rights, racial justice, and/or gender-based violence/gender justice, with substantial knowledge of the needs of migrant women who have been involved in the criminal justice system, are affected by immigration restrictions, and those who are survivors of human trafficking 

This is a big role and we understand you may not have experience in all of the areas covered. Please indicate in your cover letter which areas of the job description you are already experienced in, and any where you would need further support and development. The successful candidate will also have scope to develop senior roles within the team to support with one or more areas of responsibility. 

Please scroll down to read this advert in Welsh

An exciting opportunity has arisen to recruit a new Operations Manager / Deputy Chief Executive for Stepping Stones North Wales on the eve of our 40th anniversary.

Stepping Stones is a charity based in North Wales that offers free individual counselling, support, psychoeducational courses and resources as well as group work to adult survivors of childhood sexual abuse. We also support family members, carers and friends.

We are looking for a person who is passionate about the charity sector and who, working with our CEO and with a dynamic team of Trustees, can ensure we operate effectively and can support the delivery of our strategy. The successful candidate will be comfortable with looking at ways to strengthen our processes and systems, so we have even more impact.

Stepping Stones North Wales demonstrates respect for, and embraces the use of, the Welsh Language through all our activities and services. We recognise the need to be appropriately responsive to the linguistic needs of Welsh speakers and we are fully committed to meeting the requirements of the Welsh Language (Wales) Measure 2011 (revised 2021). The ability to communicate effectively in both Welsh and English is desirable for this role although we will welcome applicants who demonstrate a commitment to learning Welsh (which we’ll fully support you in doing) and championing its use at every opportunity.

The position can either be full time (35 hours per week), with a salary of £38,296, or pro-rata 28 hours for the right candidate.

Our preference is for the successful candidate to spend three days each week working from our Wrexham office, with the balance being a home-working option. However, we can consider further flexibility and this can be discussed during the application process.

A formal sift will take place in the first week of January. Interviews for candidates who are successful at this stage will take place during week commencing Monday 8th January.

Job description:

• Responsibility for working with the CEO to develop, implement and monitor the Strategic Plan, the yearly Business Plan and associated processes/documents (policies, guidance, risk register and budgets).
• Responsibility for working with the CEO to increase our outreach through strategic communications and through stakeholder mapping/engagement, including with elected officials across North Wales.
• Responsibility for maintaining good working relationships with commissioners and other funding bodies and for supporting the CEO and trustees in promoting Stepping Stones with current and potential future funders within the statutory third and corporate sectors.
• Responsibility for working closely with colleagues and trustees to network and to maintain an appropriate level of awareness of Stepping Stones’ activities amongst the caring professions, across the charitable sector and in communities across North Wales.
• Accountability for supporting the ongoing recruitment of, and line management of, a number of nominated operational staff within the charity.
• Responsibility for ensuring the financial probity of the charity. Working with the CEO and Finance & Business Support Manager.
• Responsibility for maintaining good working relationships with commissioners and other funding bodies and to promote Stepping Stones with current and potential future funders within the statutory, third and corporate sectors.
• Responsibility for ensuring that all appropriate training and processes are in place with regards to key government standards around Safeguarding, Health and Safety and GDPR in partnership with the Clinical Lead.
• Responsibility for working with the CEO, key staff and trustees to implement an improved and modernised service for our clients, partners and trustees through innovation.
• Responsibility for working with the CEO to draft the Annual Report, and all other statutory reports, adhering to strict deadlines.
• Responsibility for ensuring that the charity has an efficient secretarial/clerical service managed by the Office Support Team.
• Responsibility for drafting relevant communications for clients or dealing with queries or complaints along with the Clinical Lead as appropriate.
• Deputising for the CEO during periods of leave or as required/agreed with the CEO.

Mae cyfle cyffrous wedi codi i recriwtio Rheolwr Gweithrediadau / Dirprwy Brif Swyddog Gweithredol newydd ar gyfer Cerrig Camu Gogledd Cymru ar drothwy ein pen-blwydd yn 40 oed.

Elusen a leolir yng Ngogledd Cymru yw Cerrig Camu. Mae’n cynnig adnoddau a chyrsiau seicoaddysgol, cymorth a chwnsela unigol yn rhad ac am ddim, yn ogystal â gwaith grŵp i oedolion sydd wedi goroesi camdriniaeth rywiol pan oeddynt yn blant. Hefyd, rydym yn cynnig cymorth i aelodau teulu, i ofalwyr ac i gyfeillion.

Rydym yn chwilio am unigolyn sy’n danbaid dros y sector elusennol ac a fydd, drwy weithio ochr yn ochr â’n Prif Swyddog Gweithredol a’n criw dynamig o Ymddiriedolwyr, yn gallu sicrhau ein bod yn gweithredu’n effeithiol ac yn gallu ein cynorthwyo i gyflawni ein strategaeth. Bydd yr ymgeisydd llwyddiannus yn gyfforddus wrth edrych ar ffyrdd i gryfhau ein prosesau a’n systemau, er mwyn inni allu creu mwy o effaith.

Mae Cerrig Camu Gogledd Cymru yn parchu’r Gymraeg ac yn croesawu defnydd o’r iaith ym mhob un o’n gweithgareddau a’n gwasanaethau. Sylweddolwn fod angen inni allu ymateb yn briodol i anghenion ieithyddol siaradwyr Cymraeg ac rydym wedi ymrwymo’n llwyr i ddiwallu gofynion Mesur y Gymraeg (Cymru) 2011 (a ddiwygiwyd yn 2021). Bydd y gallu i gyfathrebu’n effeithiol yn y Gymraeg a’r Saesneg yn ddymunol ar gyfer y rôl hon, ond byddwn yn croesawu ymgeiswyr a fydd yn dangos ymrwymiad i ddysgu Cymraeg (rhywbeth y byddwn yn eich cefnogi’n llwyr i’w wneud) ac a fydd yn bachu ar bob cyfle i hyrwyddo defnydd o’r iaith.

Mae modd i’r swydd hon fod yn swydd amser llawn (35 awr yr wythnos) gyda chyflog o £38,296, neu’n swydd pro rata 28 awr ar gyfer yr ymgeisydd iawn.

Ein hoff ddewis fyddai gweld yr ymgeisydd llwyddiannus yn treulio tri diwrnod bob wythnos yn gweithio yn ein swyddfa yn Wrecsam, gyda’r gweddill yn opsiwn i weithio gartref. Fodd bynnag, gallwn ystyried mwy o hyblygrwydd a gellir trafod hyn yn ystod y broses ymgeisio.

Bydd proses sifftio ffurfiol yn cael ei chynnal yn ystod yr wythnos gyntaf ym mis Ionawr. Yn achos yr ymgeiswyr a fydd yn llwyddiannus yn ystod y cam hwnnw, byddwn yn cynnal cyfweliadau yn ystod yr wythnos a fydd yn dechrau ddydd Llun 8 Ionawr.

Swydd-ddisgrifiad:

• Cyfrifoldeb dros weithio gyda’r Prif Swyddog Gweithredol i ddatblygu, gweithredu a monitro’r Cynllun Strategol, y Cynllun Busnes blynyddol a’r prosesau/dogfennau cysylltiedig (polisïau, canllawiau, cofrestr risgiau a chyllidebau).
• Cyfrifoldeb dros weithio gyda’r Prif Swyddog Gweithredol i gynyddu ein hallgymorth trwy ddulliau cyfathrebu strategol a thrwy fapio rhanddeiliaid ac ymgysylltu â nhw, gan gynnwys swyddogion etholedig ledled Gogledd Cymru.
• Cyfrifoldeb dros gynnal perthnasoedd gweithio da gyda chomisiynwyr a chyrff cyllido eraill, yn ogystal â chyfrifoldeb dros gynorthwyo’r Prif Swyddog Gweithredol a’r ymddiriedolwyr i hyrwyddo Cerrig Camu ymhlith cyllidwyr presennol a darpar gyllidwyr yn y sector statudol, y sector corfforaethol a’r trydydd sector.
• Cyfrifoldeb dros weithio’n agos gyda chydweithwyr ac ymddiriedolwyr i rwydweithio a chynnal ymwybyddiaeth briodol o weithgareddau Cerrig Camu ymhlith y proffesiynau gofalu, ar draws y sector elusennol ac mewn cymunedau ledled Gogledd Cymru.
• Atebolrwydd dros gynorthwyo i recriwtio a rheoli nifer o staff gweithredol enwebedig oddi mewn i’r elusen.
• Cyfrifoldeb dros sicrhau gonestrwydd ariannol yr elusen. Gweithio gyda’r Prif Swyddog Gweithredol a’r Rheolwr Cyllid a Chymorth Busnes.
• Cyfrifoldeb dros gynnal perthnasoedd gweithio da gyda chomisiynwyr a chyrff cyllido eraill a hyrwyddo Cerrig Camu ymhlith cyllidwyr presennol a darpar gyllidwyr yn y sector statudol, y trydydd sector a’r sector corfforaethol.
• Cyfrifoldeb dros sicrhau bod hyfforddiant a phrosesau priodol ar waith o ran safonau allweddol y llywodraeth ar gyfer Diogelu, Iechyd a Diogelwch a’r Rheoliad Cyffredinol ar Ddiogelu Data (GDPR), mewn partneriaeth â’r Arweinydd Clinigol.
• Cyfrifoldeb dros weithio gyda’r Prif Swyddog Gweithredol, gyda staff allweddol a chydag ymddiriedolwyr i weithredu gwasanaeth gwell a mwy modern ar gyfer ein cleientiaid, ein partneriaid a’n ymddiriedolwyr, trwy arloesi.
• Cyfrifoldeb dros weithio gyda’r Prif Swyddog Gweithredol i lunio’r Adroddiad Blynyddol, ynghyd â phob adroddiad statudol arall, gan gadw at yr amserlenni tynn.
• Cyfrifoldeb dros sicrhau bod gan yr elusen wasanaeth ysgrifenyddol/clercol effeithlon a reolir gan y Tîm Cymorth Swyddfa.
• Cyfrifoldeb dros lunio negeseuon cyfathrebu perthnasol ar gyfer cleientiaid neu ddelio ag ymholiadau neu gwynion ochr yn ochr â’r Arweinydd Clinigol fel y bo’n briodol.
• Dirprwyo ar ran y Prif Swyddog Gweithredol pan fydd yn absennol neu fel bo’r angen/fel y cytunir gyda’r Prif Swyddog Gweithredol.

Support When It Matters Enterprise CIC (SWIM) is an African/Caribbean led social enterprise focused on improving mental health and well-being and criminal justice outcomes for African/Caribbean and other minoritised communities.

Our expertise is in delivering culturally informed psycho-social interventions to individuals and groups experiencing discrimination and exclusion, helping them make positive changes in their lives through better access to services such as substance misuse or mental health support. We deliver programmes to reduce re-offending and substance misuse, along with housing and employment.

Our approach is embedded in hope, compassion and unconditional positive regard while facilitating and supporting personal responsibility and commitment to change. Our programmes and service areas actively support participants to examine culture, and belief systems, acknowledge hardships and build the motivation and resilience to work towards positive goals and aspirations.

SWIM is commissioned by Local Authorities, Ministry of Justice (MoJ) and other commissioners to support people from African/Caribbean heritage and other minoritised communities to overcome their challenges and go on to lead meaningful lives.

The Role

The Operations  & Development Manager will be part of the senior management team, working closely with the CEO to lead on existing contracts and develop and mobilise the next stage of the delivery of the organisation’s business plans.

We are seeking a passionate individual who is keen to be involved in change and brimming with innovative ideas. As part of the leadership team this role will play a crucial part in supporting senior management as well as managing multiple teams, sites and locations across London.

The individual should be commercially minded with the spirit and drive of an entrepreneur. Joining SWIM at this pivotal moment allows for creative, innovative, and progressive planning, as a forward-thinking company we are looking for someone like minded.

Your role will be to support the development and achievement of SWIM’s vision and business delivery and growth plans, working with a range of internal and external stakeholders to lead and coordinate the team in developing, mobilising, and delivering service plans while ensuring operational excellence and quality through the overall management of the service.

You will coordinate the planning of the service to ensure effective service delivery and growth in conjunction with senior SWIM stakeholders, in accordance with SWIM’s organisational strategies.

The post holder's remit is to create a focused recovery culture, with positive staff engagement and provide a constant stimulus for improving services in a learning environment and to ensure high quality governance within all aspects of the services delivery.

Key Responsibilities:

Management

Lead a team to provide a high quality, customer focused service in which SWIM values are embedded.

Provide motivational leadership, mentoring and coaching to the team, to ensure clarity of direction, effective communication, and development of personal potential.

Manage team performance to deliver outstanding service, by reviewing work outputs, appraising individual performance and setting improvement targets.

Provide regular case management supervision for staff holding client case loads.

Ensure that the service meets its internal performance targets and any contract specific targets. Provide accurate reports to line manager as required.

Ensure that the service is compliant with all SWIM policies and procedures, legislative and contractual requirements.

Participate in setting and management of service budgets.

Provide line management across Criminal justice, housing and community engagement services, supervision, and leadership to the SWIM workforce, focusing on developing our new and future leaders.

Politically astute with an ability to establish positive organisational reputation with key stakeholders. Operating across strategic levels

Oversee in support of the senior manager a portfolio of internal/external stakeholder relationships to support and facilitate co-commissioning and joint working with partner agencies and service providers.

Ability to lead locally, identifying needs and leading by engaging others at a strategic level to move towards action.

Ensure that the services meet the contractual and performance requirements as required by Commissioners, PHE and SWIM Senior Management.

Service Development

Work in partnership with other agencies and partner organisations to support delivery and improvement of the services and expand provision.

Continue to develop the service offer, to ensure best practice and high quality services are available to service users.

To work collaboratively with the CEO on the creation of new services and transition between services.

To incorporate psycho-social governance across services ensuring interventions are periodically reviewed and audited to include the ongoing review of management practices and operational procedures and processes.

To work in collaboration with partner agencies

Ensure all programmes and interventions are managed, delivered, and developed to meet required standards and service user needs.

Work in close partnership with other relevant health, social care, and Criminal justice agencies.

Good experience of problems solving complex issues, drawing on a wide variety of information sources including evidence-based practice and where necessary commissioning activity to address knowledge gaps.

Risk Management

Maintain the highest standards of safeguarding and act as the Safeguarding Lead for SWIM

Promote and encourage best practice in Health & Safety and the Environment.

Relationship building and communication

Actively build relationships with community partners and promote SWIM at local stakeholder meetings, encouraging a holistic approach to support clients with complex, multiple needs.

Develop and promote client consultation, communication and partnership in all aspects of service delivery.

Positively promote an environment within the service which respects and values the personal characteristics and situations of all.

Support team leaders and front-line staff to make appropriate decisions regarding risk management and public safety.

Other

Strong written and verbal communication skills, the ability to interpret and communicate complex information.

To collect, input, monitor and submit data for all contracts.

Applicant Requirements:

Minimum 5 years’ experience managing multi-disciplinary teams, including providing supervision and appraisal to staff across different parts of the organisation.

Innovation including across health and/or social care, for example, substance misuse, offending, mental health.

Experience performance management, monitoring and reporting.

Evidence of mobilising and running projects or services in a public sector/voluntary sector environment.

Experience of working in partnership with NHS, Local Authorities and/or the Third Sector.

Ensure the profile of SWIM is raised at every opportunity and that examples of good practice are shared with the widest possible audience.

Demonstrable experience of teamwork and collaboration with external professionals and agencies.

Experience of managing employee relations issues, recruitment, induction, and training, to enable them to promote employment progression opportunities across the organisation.

Understanding of Service Level Agreements and grant funding within the public and/or voluntary sector

Ensure Team Leaders are supported to ensure services and activities are coordinated, efficiently managed and financial and human resources are maximised to ensure teams feel supported and able to work effectively.

Have substantial safeguarding experience and in-depth knowledge of relevant legislation, policy, procedures, and good practice relating to safeguarding children and vulnerable adults.

Ability to develop mobilisation plans and implement them.

Experience Information Governance, ensuring staff understand and are actively involved in all aspects of governance and promote, facilitate, and direct the development of audit and the management of risk.

Able to support staff in ensuring the safety of all staff, tenants and service users and maintain awareness of risks and changes in the working environment and contribute to the maintenance and monitoring of health, safety and security policies, systems, and protocols.

Ensure all staff members understand and abide by relevant legislation, statutory policy and SWIM policies and procedures.

Manage all complaints and feedback in line with SWIM’s policies and values, reporting all complaints to the CEO.

To ensure that Equality of Opportunity policies and anti-discriminatory practice are adhered to and always implemented and that all practice positively promotes SWIM’s commitment to valuing diversity.

Work closely with the CEO to ensure the sound financial management of budgets within your region.

Able to demonstrate that your personal ethos and values mirrors those of SWIM.

Willingness to be a pivotal part of high functioning multidisciplinary teams and take the lead on ensuring administrative systems are safe, effective, and used correctly.

Understanding of ways to support and develop the capabilities of staff and volunteers with Lived Experience.

Generic Responsibilities

Confidentiality

Service user, volunteer and/or staff information is confidential. It is a condition of employment that you will not use or disclose any confidential information obtained in accordance with data protection legislation.

Code of Conduct

All staff are expected to adhere to all SWIM’s policies and procedures that establish standards of good practice and follow any codes of conduct which are relevant to their own profession.

Privacy & Dignity

Staff should respect service user/family/carers diversity, cultural needs, and privacy.

Safeguarding

All staff have a duty to safeguard and promote the welfare of service users, volunteers, their families, and carers, you have a duty to ensure you are familiar with safeguarding policies, attend training for safeguarding and know who to contact if you have concerns about an adult or child’s welfare.

Health & Safety

SWIM has a duty of care to employees and will ensure that, as far as is reasonably practicable, adequate training, facilities and arrangements for risk avoidance are in place. All employees are required to comply with relevant Health and Safety legislation and policies relating to Health & Safety and Risk Management

What Benefits Will I Receive?

· Regular supervision and appraisal including personal and professional development planning.

· Inclusive culture promoting innovation and autonomy.

· Comprehensive learning and development opportunities so we can invest in your future.

· 25 days’ paid holiday a year, increasing with each year of service up to 30 days.

· Flexible working solutions to support your work-life balance.

· 24/7 Employee Assistance Programme including a Digital GP, legal advice and more – all free to you and your immediate family

· Flexible benefit options including a Cycle to Work scheme and interest-free Season Ticket Loans

Please return your CV and Covering Letter (no more than 2 pages A4) outlining your experience and suitability for the role

A little bit about the role 

The Programme Management team manages the national logistical and support functions for Frontline’s programmes, ensuring teams are well supported to deliver the programmes effectively and participants and leaders have an excellent experience. 

As a member of the charity’s leadership group, you will have the opportunity to work across the organisation with peers to play a key role in influencing and developing a culture that enables colleagues to do their best work. As such, you will bring your knowledge and experience to help achieve our mission to transform the lives of vulnerable children and families.

The Frontline Operations Manager is responsible for ensuring effective operations, systems, and processes are designed and implemented across the Frontline and Consultant Social Worker (CSW) programmes. 

Programme Management’s ultimate goal is to ensure a first-class experience for participants and leaders while providing them with the best possible conditions to maximise their learning, as well as ensuring that the teaching team is supported to a high level. To achieve this, you will look at how our systems and processes can be improved through a common-sense and data-led approach and will produce innovate solutions to intractable problems. 

Some key responsibilities include:

• Embed mechanisms, processes and systems across the Frontline and CSW programmes that are effective, sensible, applied consistently and promote continual improvement.
• Oversee the high-level event operations of Frontline’s Readiness for Practice Stage (five weeks of teaching that takes place both in-person and online during July-Aug).  
• Line management of Frontline Ops Officer & Academic Registrar: set expectations, support, & inspire to deliver on team objectives to a high standard.
• Monitor operational interdependencies, identify potential risks, and implement mitigation measures where required.

A little bit about you 

This role requires someone who is experienced in leading and managing others, with a passion for developing quality systems and processes that run with efficiency. We’re looking for someone who can show exemplary project management skill, a strategic thinker with the ability to conceptualise and translate processes and get others on board with their changes.

We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own. 

If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you. 

We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater racialised minority representation in our senior roles. We know the value racialised minority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities. 

We reserve the right to close this role ahead of the deadline once we reach a suitable number of applications, so please apply as soon as you can!

Pulmonary Vascular Research Institute (PVRI)

The PVRI is a small charity with a global reach and an important purpose: to reduce the burden of pulmonary vascular disease. We’re working to achieve this by bringing together an international network of professionals to improve clinical care, education and PVD research. Our network comprises thousands of clinicians, scientists, academics, regulators and industry partners. They are supported by our small staff team, and together we deliver conferences and symposia, e-learning and a quarterly academic journal Pulmonary Circulation. Many of the professionals in our network are also active in regional and disease-specific workgroups, each designed to address the most urgent challenges in local care, research, and the development of effective treatments.
 

• Our vision: to reduce the global burden of pulmonary vascular disease
• Our Mission:  Advocate, Collaborate, Educate
  We want to see pulmonary vascular disease acknowledged as a major global condition, that is well understood and properly resourced so that we can improve diagnosis, treatment, and care for everyone
• Our Values: we are open, inclusive, and easy to engage with, and we are ambitious for ourselves and for the global PVD community
   

Operations Manager

The aim of this new post is to ensure that PVRI’s educational services and infrastructure operate effectively and efficiently and to drive improvements in our data insight, and IT systems. It’s a busy hands-on role requiring a wide skill set, but it’s also a great opportunity to join an ambitious charity at a time of growth and development.

Key tasks

Academic Journal

· Manage the commercial and operational aspects of the charity’s scientific journal Pulmonary Circulation and create a 3-5-year strategy that will enable it to flourish in an increasingly competitive environment.

ICT

· Oversee the organisation’s ICT systems and support contracts, ensuring hardware, software, systems and services are fit for purpose and value for money

Evaluation & Impact

· Develop evaluation, impact measurement and data insight systems across our services, and in particular our geographic and regional Task Forces and IDDI Workstreams, and our membership and education services (e-learning and scientific meetings)

Operational management

· Manage, supervise and motivate staff and volunteers, establishing a culture of open communication, support and teamwork

· With the CEO and Head of Comms, develop and implement a Membership Strategy, and drive improvements in our membership offer in response to the diverse needs of members

· With the team, develop a model for our next stage of event management and delivery; play a lead role in the implementation and management of the model and the successful delivery of future PVRI events

· Support the CEO in negotiating contracts, funding partnerships and commercial agreements 

· Review and draft new organisational policies and procedures

· Produce reports, articles and insights as required by the Board, committees, work groups, funders and members.

· Support the CEO in finance operations and deputise for her if needed

We’re seeking someone able to thrive in a very varied operational role, who will bring energy, knowledge and skills to the PVRI.  Our ideal candidate will have experience of managing people,  projects and infrastructure in the voluntary sector. Experience of academic publishing would be an advantage, but training opportunities can be provided.

In return we want you to feel valued and engaged. We offer flexible working, a positive learning culture and opportunities for you to learn and grow in your role, including opportunities for international travel. We’re based in a vibrant, sociable office space close to London Bridge and Borough Market for those who want to be office-based, or hybrid working if that’s your preference.

The PVRI celebrates diversity and we’re committed to equality and inclusion in our recruitment practices and in our ways of working. If you’re excited about our mission, and can bring talent and enthusiasm to our cause, we’d love to hear from you.

To apply for this role, please visit our website.

Applications will be judged against the criteria set out in the Person Specification, so please ensure that you reference these clearly in your supporting statement.

Do you have managerial experience within a charity, non-profit, or educational setting?
Do you genuinely aspire to achieve service excellence and continually strive for improvement?

We are collaborating with a leading provider of qualifications for medical professionals in the UK to hire a Operations Manager (Assessment Journey) responsible for delivering effective and efficient customer support.

Role Overview

This is a full-time permanent contract. The role involves hybrid working, with one day in the office, and the salary is £40,000 per annum.

As the Operations Manager (Assessment Journey), your main responsibility will be to oversee the day-to-day operational service delivery of the organisation. Your key focus will be on delivering effective and efficient customer support to various stakeholders, including Providers, Learners, and Employers.

You will collaborate closely with management to ensure a smooth end-to-end customer journey across the Assessment and Awards journey. This will be supported by efficient systems and processes, ensuring the consistent delivery of a high-quality and customer-focused service at all times. Establishing effective SLAs that are actioned by achievable deadlines. Aim to increase engagement with all external stakeholders.

To be considered you will have:
* A good amount of management experience in a charity, not for profit or educational setting.
* Experience of working with curricula, examination and assessment strategies and plans
* Experience of working in an assessment environment - awarding body, HE, FE or professional association
* Professional knowledge of admission and examination processes and standards
* Ambition and ability to reinforce the highest standards of service delivery

If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!

TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website www.tpp.co.uk and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Senior Operations Manager

Surviving Economic Abuse

Home-based ideally in London or Southeast

9-month fixed term contract

Full time, 35 hours per week with flexible working (compressed hours considered)

Salary £40,000-£45,000 based on experience

Excellent benefits including 25 days annual leave (pro rata) plus up to 5 Wellbeing days, Employee Assistance Programme, pension, work from home allowance

Would you like to join a small but mighty charity, working as part of an inspirational team delivering real change for women and girls?

Do you have a strong track record of effective and efficient operational management including financial management, HR, IT and governance?

Are you highly organised and practical with a can-do attitude, and looking for an interim role within the Women's Sector?

Charity People are delighted to be partnering with Surviving Economic Abuse (SEA), the only UK charity dedicated to raising awareness of economic abuse and transforming responses to it, to bring on board a Senior Operations Manager for a 9-month contract.

Economic abuse is a form of coercive and controlling behaviour: 95% of women who experience domestic abuse will experience economic abuse. Not only does it limit their choices and ability to access safety, but it has an ongoing impact. It damages future dreams and aspirations, and, in some cases, it takes lives.

SEA's vision is a world in which all women and girls are economically equal and live their lives free of abuse and exploitation.

The Senior Operations Manager will oversee the operations function of SEA, including financial management, HR, IT and governance. Working directly with the CEO, Chair and Trustees whilst the charity transitions to a new CEO in April 2024, the Senior Operations Manager will be responsible for the effective and efficient internal management of SEA, ensuring that the charity has the operational infrastructure needed for growth.

Key Responsibilities:

• Financial Management and Risk: You will provide leadership and support to the Finance Manager, ensuring robust financial management. You will identify areas of concern and suggest mitigations, and oversee SEA's Risk Register, ensuring effective risk management.

• HR and Wellbeing: You will manage day-to-day HR activities, including recruitment, onboarding, and addressing HR queries and support the charity's wellbeing package.

• Governance: You will work closely with the Executive and Governance Assistant, CEO, and Trustees to ensure smooth Trustee activity.

• Operations: You will oversee IT systems, including collaboration with outsourced IT support and managing day-to-day issues. You will provide management support for procurement, GDPR, information management, learning and development, and health and safety. You will also be responsible for overseeing the roll-out of SalesForce (CRM system).

• Line management: You will line manage the Finance Manager, Executive and Governance Assistant and Operations Assistant, providing support and developing staff within your team.

The Senior Operations Manager will have experience managing finance and operations functions, ideally within a small charity, and with experience of prioritising and managing a complex workload. The successful candidate will have a can-do attitude, capable of managing diverse administrative and operational activities with an understanding of governance, HR processes, and procedures in a charity or voluntary sector setting. You will have strong communication skills and the ability to manage relationships with internal and external stakeholders. You will be comfortable working in a remote setting and able to work independently and flexibly. You will have high levels of IT literacy, including proficiency in Teams, project management software, and cloud-based systems. The successful candidate will be able to demonstrate commitment to the values and feminist ethos of SEA.

The role is home-based, and the successful candidate will ideally be based in London or the Southeast. A laptop and telephone are provided, and travel expenses are covered. The wider SEA team meets virtually once a month, with quarterly in-person meetings at various locations across the country. Due to the nature of our work and this role, the appointment is subject to satisfactory Disclosure and Barring Service (DBS) check, as well as references.

This is a fantastic opportunity to join a passionate and dedicated team. If you are excited by this and have the relevant skills and experience to apply, we would be delighted to hear from you.

How to apply:

The application process is CV and Supporting Statement. In the first instance, please send your up-to-date CV to Jen at Charity People for more information or contact Jen for an informal confidential chat about the role. The closing date is 9am on Wednesday 13 December. Interviews will take place face to face in central London on Wednesday 20 December 2023.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

You will be responsible for overseeing the efficient and effective running of our three respite homes providing our wrap-round services:

• Stress busting Residential Respite Breaks, giving young carers the opportunity to make happy memories.
• Three- week SEAL education booster program including a four-day residential stay at Honeypot, to help young carers who struggle to progress in school due to poor confidence and self- belief that they can learn, to find the confidence that they can succeed in education.
• Wellbeing grants, for essential items no child should lack, such as a clean bed, or new school clothes.
• Face to face outreach including memory making days out at the beach, countryside, or fun park for young carers who never get this experience.
• Pastoral Care promoting the welfare of children and ensuring their needs are being met.
• Healthy Eating and Nutrition, for children who receive free school meals during term time but resort to sugary drinks and snacks during school holidays. Honeypot helps children to perfect a healthy signature dish and provides funds for the ingredients.
• Urgent Pastoral Care, for young carers and their families, who are struggling to cope.

As Operations Director you will be an integral part of the Senior Leadership Team with the responsibility of developing and embedding the new 3-year plan and the Charity’s values, ensuring service delivery supports the overall business strategy and plans of Honeypot, whilst meeting budget guidelines.

Please see the JD for full details.

About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

The Learning Team is made up of experienced professional Tutors who deliver a range of programmes to our members including our Arts for Wellbeing courses which includes sewing, ceramics and visual arts. We also offer our members ESOL (for those where English is not their first language) digital skills and literacy. 

This is an exciting time to join the team, as you will be working alongside the Skylight Director to help develop an offer for our basement area (formerly technical skills) and our training kitchen. The focus will be to develop community partnerships and deliver programmes that will develop skills, improve the wellbeing and contribute to ending the homelessness of our members. 

Title: Learning Manager (Operations) 

Salary:£39,866 (pro rata of £49,832) per annum

Contract: Permanent 

Hours: 28 hours per week, 0.8 FTE

Location: Office based:  Crisis Skylight Croydon (working from home requirements managed locally and in line with Crisis Policy) 

About the role 

As a Learning Manager, you will be passionate about working in the charity sector and understand your role in ending and preventing the homelessness of members. We are looking for somebody who can demonstrate their ability to lead and manage teams to deliver a high-quality service while meeting the individual needs of our members through the exciting development of our Learning offer. Crisis Skylight Croydon is known for its Learning offer and our strong community partnerships which have culminated this year in being named as the Charity Partner for #CroydonStandsTall as part of Croydon Borough of Culture 2023 

As part of the management team at Crisis Skylight Croydon, you will have the commitment and drive to support the ongoing delivery of our central Vision whose end goal is to see as many people have their homelessness ended as possible through our person centred and psychologically informed Skylight offer.  

About you 

• Excellent leadership and management experience and the ability to manage and lead a team of tutors and coordinators and work alongside other Operational Managers and the Skylight Director 

• Teaching experience and teaching qualification (highly desirable) 

• Experienced in quality assurance procedures including carrying out lesson observations and managing external accreditation

• Experience of curriculum and programme design and an ability to deliver a learning offer that meets the needs of our members and contributes to ending their homelessness 

• Have an understanding/experience of working with marginalised and vulnerable people who face challenges around their situation and supporting your team to deliver person centred learning 

• Have experience of managing change within your role and leading and supporting teams through this process 

You may also have experience in; 

• Education and Training in academic, vocational and/or community-based learning settings 

• Third Sector (charity sector – not necessarily homelessness) 

• Leadership & Management 

• Change Management

• Project/programme management

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds. 

Working at Crisis 

As a member of the team, you will have access to a wide range of employee benefits including: 

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy 

• Pension scheme with an employer contribution of 8.5% 

• 28 days’ annual leave

• Enhanced maternity, paternity, shared parental, and adoption pay 

• Flexible working around the core hours 10am-4pm 

• And more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How to apply 

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below. 

Closing date: 8th January 2024 (at 23:59) 

Interviews will be held on w/c 15th January 2024

The deadline for applications is Tuesday 2nd January 2024

Location: Flexible global location with CET compatible time zone, ability to travel to Europe or US twice a year. Candidates must have the right to work in the country from which they are applying.

Reporting to: Executive Director

Annual salary: €60,000 - €80,000 EUR, salary will be adjusted to the cost of labour for the country in which the candidate resides.

Contract type:  1 year contract with the possibility of extension, consultancy arrangement also considered. The Global Commons Alliance is a sponsored project of Rockefeller Philanthropy Advisors (RPA) through which the candidate will be contracted.

Working hours: Full-time

Candidate level: Non-manager

Background

The Global Commons Alliance (GCA) is a network of organisations driving collaboration, innovation and funding, currently formed of 5 core components and over 70 partners. We come together from all over the world, bringing together rigorous science with diverse ideas, perspectives and solutions, in order to change mindsets, actions and systems to safeguard the ‘global commons’, the interconnected systems that support life on Earth: from the Arctic sea ice to the Amazon rainforest, from critical ocean currents to our fresh water network. Our vision is a safe and just future for people and planet. Our mission is to mobilise citizens, companies, cities and countries to accelerate systems change, and become better guardians of the global commons.

Of the GCA’s 5 components, the Earth Commission is pioneering a scientific framework defining the safe and just boundaries for a liveable planet, and the Science Based Targets Network translates this into clear goals for companies and cities. Earth HQ communicates with the public, informing them about the issues and creating pressure for action. Systems Change Lab provides insights and tracks progress on the radical changes required, and the Accountability Accelerator designs and supports ways to hold companies accountable to their commitments. 

The GCA Core Team, which supports the 5 components and the GCA’s shared ambition, is looking to strengthen its operational capacity with an Operations Lead.

Purpose of role

The Operations Lead will provide a vital function to the Global Commons Alliance team, leading core team operations. The Operations Lead will work closely with the Executive Director to ensure the Global Commons Alliance Team operates efficiently and effectively.

This is a full-time position at the heart of a dynamic and active organization, focusing on nature and climate action around the world.

Primary responsibilities

The job holder will have the following key responsibilities:

1. Core team operations

• Maintain a management information system of electronic files for the Core Team in coordination with RPA.
• Format reports and presentations as needed and assigned by Core Team members.
• Support event coordination by managing partner contact database, drafting and managing invitations & RSVPs, as well as follow-up material in support of Core Team members.
• Support scheduling for larger internal & external meetings, online and in-person.
• Contribute to planning, design and execution of GCA workshops with component teams.
• Make and manage travel arrangements for the Executive Director and Core Team members for meetings and conferences.
• Administration of expenses for Core Team members via RPA’s online systems.
• Enable continual strengthening of GCA’s operations by designing and overseeing the implementation of plans to improve systems, processes and behaviours, together with a team across all components of GCA.

2. Recruitment and personnel

• Develop and continually update the overview of GCA Core Team staffing, roles and responsibilities.
• Manage the recruitment process of new Core Team staff.
• Manage the drafting and negotiation of contracts and fees of Core Team staff together with GCA Executive Director, Finance Lead and RPA.
• Develop and oversee the implementation of recruitment and onboarding policies and practices for the Core Team.

3. Governance Support to GCA Executive Director

• Support the Steering Committee Chair and Executive Director in the timely preparation of agenda, materials, minutes and planning for all Steering Committee meetings.
• Keep up-to-date Steering Committee member bios, contact information, and relevant distribution lists.
• Support Executive Director to prepare for, and coordinate meetings of the Coordination Team and Core Team.
• Agenda management and scheduling for Executive Director.
• Support the Executive Director with administration of expenses via RPA.

Profile

The ideal candidate will be active in the environment-development space and a highly motivated, structured and constructive individual who enjoys organisational challenges and is able to work as a key player in a small, global team to support operations across multi-dimensional programmes.

Experience and qualifications

• Minimum BA/BSc level degree.
• At least 2 years’ work experience providing administrative or operational assistance in a larger, international organisation.
• Familiarity in dealing with scientific organisations.
• Experience with executive level support.
• Extensive working knowledge of Microsoft Office Suite and Web-based tools and demonstrated capability to learn new software.
• Qualifications within- and some knowledge of climate, environment or development sector preferred.

Skills and desired personal traits

The Operations Lead will bring to our lean, entrepreneurial, and dynamic team the following ways of working:

• Highly self-motivated, with the ability to work independently and flexibly as part of a small, multi-functional, multi-cultural team in a fast-paced environment.
• The responsibility and independence to work in a remote environment, with the ability to perform routine duties, handling a variety of tasks simultaneously, setting priorities and scheduling own work.
• Strong organizational skills with a keen eye for detail, accuracy, process and efficiency
• Sound judgment, including the ability to use and show discretion and maintain high level of confidentiality.
• High degree of diplomacy and integrity.
• Excellent written and spoken communication skills and comfortable with communicating with a wide array of stakeholders, both internally and externally.
• Fluent English.
• Proficiency in additional languages is an advantage.
• Commitment to our vision and mission.

The deadline for application is Tuesday 2nd January 2024

Stay updated on the latest jobs by subscribing to our Global Charity Jobs weekly bulletin and if you’re looking for a rewarding career in the non-profit sector register in our database.

Daryl Upsall International actively promotes equality, diversity and inclusion. In recruiting candidates, we seek candidates with the proven skills required; irrespective of race, gender, religion or belief, age, disability or sexual orientation.

Hours: 24 hours per week

Salary: £16,225.34 per annum

Based: Hybrid – home & field (Nottingham City and County)

Tenure: Permanent

The Information, Signposting & Advice (ISA) team aims to empower individuals and support their health and wellbeing through the provision of accurate and up-to-date information, signposting and advice as well as through income maximisation.

The service provides a first point of contact to members of the public by triaging enquiries, providing information and signposting or referring onwards to both external organisations and other Age UK Nottingham & Nottinghamshire (Age UK Notts) services. It also provides general and specialist advice services meeting the Age UK Brand Partnership requirements and tailored to meeting the needs of our local population. The area of specialist advice provided relates primarily to welfare benefits.

With a small team of paid staff, the service works extensively with volunteers to provide services including office appointments, telephone sessions and home visits. The primary focus of the post will be to effectively oversee the Advice sub-service within the Information, Signposting and Advice department. 

The postholder will maintain an independent caseload of client appointments, alongside overseeing all day-to-day operations of the Advice service. This will include directly line managing all Benefits Advisors and supporting them in their roles, offering cover and support to them as required, as well as handling all queries and decisions relating to the delivery of the service. A key element of the role is to ensure continued compliance with the Age UK I&A Quality Programme as well as operational delivery of contracts.

We are looking for someone with a solid background in benefits and welfare advice work and experience of line management.

For further information and to apply, please visit our website via the Apply button.

The closing date for receipt of completed applications is 9am on Monday 18th December 2023.

Interviews to be held Wednesday 20th December 2023.

Age UK Nottingham & Nottinghamshire promotes equality and diversity.

Registered Charity Number: 1067881

Following a successful Emergency campaign to support Syrian Refugees in 2015 World Jewish Relief created the Specialist Training and Employment Programme (STEP) for refugees in 2016 and today we are the largest provider of specialist employment support to refugees in the UK.

We launched STEP Ukraine in the summer, in partnership with the British Council and with the backing of the UK Government, to provide up to 10,000 Ukrainians with an opportunity to improve their English as well as the support they might need to find employment in the UK that matches their skills and experience. The primary purpose of this role is to manage the operational side of the programme which includes infrastructure and process, data and reporting as well as partnerships.

Working closely with the Programme Manager – STEP Ukraine, you will be responsible for helping the team prepare Ukrainians in the UK for competitive employment, improve their English and offer support as they build their lives in the UK.

You will be responsible for:

• Managing the administration of the STEP Ukraine programme
• Line management of Programme Assistants
• Being the first point of contact for any partner activity liaising with the British Council, Business in the Community, The Entrepreneurial Refugee Network and hosting organisations
• Managing the allocation of clients to Employment Advisors in a timely manner
• Monitoring the standard of customer service given by Employment Advisors and ensuring that STEP Ukraine is providing excellent customer service,
• Assisting partners in the ongoing monitoring and impact measurement of programmes. Particularly in relation to achieving and evidencing outcomes.
• Using advanced Excel skills to analyse results, identify trends and learnings to use data to drive changes and improve the quality of programmes.

You should have:

• Demonstrable experience of line managing a team of people
• Demonstrable experience and knowledge of programme management and grant management
• Demonstrable knowledge of refugee and/or livelihoods programming
• Knowledge of Monitoring and Evaluation processes
• Advanced knowledge of Excel and budget preparation/management using Excel
• A high level of financial literacy to manage and report against programme budgets is highly desirable.
• Strong written and verbal communication skills
• Ability to work in and also lead a team and to use own initiative

Employee Benefits

• 23 days holiday plus bank holidays and Jewish holidays. After 5 years’ service holiday entitlement increases to 25 days.
• Pension scheme – we contribute 5% to the World Jewish Relief pension scheme.
• Life Insurance – up to 3 times salary.
• Long Service Award – an extra week’s holiday after 5 years’ service.
• Enhanced maternity & paternity pay.
• Employee Assistance Programme.
• Health cash plan
• Season ticket / travel to work loan.
• On Friday the office closes at 3pm.

Equality, Diversity and Inclusion

World Jewish Relief promotes equality, diversity and inclusion in our workplace. We encourage applications from candidates of different ethnicities, socio-economic backgrounds, race, gender, age, disability, sexual orientation and of faith or none that meet the criteria set out for this role.

You don’t need to be Jewish to work for us, but you must be committed to our faith based values of Justice, Kindness, Repairing the World and Welcoming the Stranger. We are inspired by these values to work beyond our community, recognising the dignity and potential of all people.