Title: Finance and Operations Manager
Location: Primarily remote for the first year, then based in London 
Reports to: Executive Director
Salary: GBP £36,000 - £46,000
Applications Close: 2 April 2021; applications will be reviewed on a rolling basis
Start date: position is available immediately

Summary:

We are seeking a full-time London-based Manager to work alongside the Founder and Executive Director to provide a comprehensive finance driven operations system. The role will include organizational operations, human resources, financial due diligence, donor reporting, budget management, audit management and resources allocation. The appointed manager will need to have good overall financial skills including knowledge of building of a finance system thus enabling the operations of the organization to function effectively.

About All Survivors Project:

All Survivors Project (ASP) is an independent, international organisation that conducts research and advocacy and facilitates inter-disciplinary dialogue and learning to improve global responses for every victim/survivor of sexual violence including men and boys in situations of armed conflict and forced displacement. Through our work with governmental and non-governmental stakeholders and with male survivors of sexual violence, we seek to ensure that conflict-related sexual violence is prevented and that the rights of all victims/survivors, including men and boys, are fulfilled, and the dignity of all survivors is respected and protected.  All Survivors Project has a team of full-time and part-time staff members in the UK and Europe.

About the position:

Reporting to the Executive Director, the Finance and Operations Manager will support a growing organization to plan for its future and meet its current commitments. The post holder will ensure adherence to financial policies and procedures including donor regulations and guidelines, and governmental compliance.

The Finance and Operations Manager will be the focal point for overall financial management and planning, including budgeting, donor proposal development, cash flow management, donor reporting, audits and internal capacity building. The Finance and Operations Manager will need to develop and build systems in the overall financial management of the organization. Whilst the Finance and Operations Manager will be the sole finance person to begin with, it is envisaged that a bookkeeper will be appointed to support the inputting requirements once systems are properly established.

The Finance and Operations Manager will also be the focal point for overall operations management, including legal compliance, managing and updating organizational policies, supporting ASP on human resources, internal communications, and documenting institutional memory. The role will also provide support to a growing team for daily operations.

Core Responsibilities:

The post holder will be expected to comply with all ASP policies and procedures. ASP has clear commitments to safeguarding all those it is in contact with, directly or indirectly, and the postholder will be required to work within ASP’s Safeguarding Policy and Code of Conduct. Pre-employment recruitment checks will reflect these safeguarding commitments.

The Operations Manager will lead, direct and manage services and business operations across Age UK Hammersmith and Fulham. The post holder will work with external partners/funders and be responsible for all aspects of service operations ensuring delivery of services in line with contract and funder requirements achieving high quality and positive outcomes for service users. This is a new, senior role within the charity.

The post holder will have wide ranging responsibilities for the performance and development of internal services and operations. The post offers significant opportunities for innovation, development and growth of existing services, working closely with the Service Development Manager/Fund raiser.

The post holder will also work with the Chief Executive, as part of a Senior Management Team, and will be the Deputy Chief Executive and be responsible for implementing the strategic plans and overall management of Age UK Hammersmith and Fulham ensuring the successful strategic development of the organisation, including business planning, internal policies, procedures and quality standards, cross-departmental working and external relations. The Operations Manager will be required to represent the organisation at a senior level both internally and externally.

The post holder will require business and financial acumen to ensure that current and future operations continue a sustainable and viable basis and can evidence positive outcomes and value in the market we are operating in.

Working Well Trust is a London based charity, founded almost 30 years ago by a group of passionate mental health professionals.They sought to address the low rates of employment typically experienced by those who have faced mental health issues. The charity supports people to prepare for, seek, sustain, and progress in employment. Since 2019, Working Well Trust has also been providing this support to people affected by learning difficulties and Autism. 

Alongside the more conventional support offering for its beneficiaries, the charity provides them with practical training and employment preparation opportunities via its social enterprises. These are commercial businesses run by Working Well Trust with the ultimate objective of helping people to develop new skills and increase their confidence, while benefiting from being part of a team. 

Operations Manager (Employment Hub)

We are looking for a Operations Manager to lead the transformation of our two social enterprises, Access and Sew & Support so that they successfully combine commercial activities with our new training programme. 

The Operations Manager will work closely with the training team, Business & Enterprise Lead and employment workers to develop a programme that will enable more of our clients to move on to paid employment.  We also hope that the postholder will also form partnership with local colleges and training providers so that we can bring in new skills into the enterprises.  The successful candidate will also work closely with the Chief Executive to develop a new enterprise offering web development and design training.

We are looking for someone who has a background that includes:

• Business development, ideally within the social enterprise sector
• Strong marketing skills including social media
• Experienced at developing positive working relationships with funders and commissioners
• Line management and staff development experience
• Experience of service transformation
• Excellent communication skills
• Strong project management skills including contract monitoring
• Customer relationship skills including CSR

Due to the coronavirus pandemic, this post will initially be from home using telephone and videoconference software but will include on-site working when restrictions ease.

If you would like to discuss the role, please complete a contact form on our website.

Closing date: 9am, 18 March 2021

Screening Interviews: week beginning 22 March

Interviews: week beginning 29 March

Please click apply to send your CV and CV cover letter (please add the cover form to the end of your CV when uploading). Candidates need to clearly outline how they meet the person specification points in their cover letter.Candidates that do not complete a cover letter will not be shortlisted.

Staff benefits include an employer contribution to a personal or workplace pension equivalent to 6% of gross salary.  30 days annual leave (pro rata) plus paid public holidays. 

Working Well Trust is an equal opportunities and confident about disabilities employer. 

Established in 2018, Dose of Nature is a small but rapidly expanding charity, which aims to improve mental health and wellbeing by increasing engagement with the natural world. Offering a range of individual and group programmes which enable participants to experience the benefits of spending time in nature, our aim is to inspire lifestyle changes that will have a lasting impact. 

At an exciting point in our journey, we are poised to expand our offer and, as Operations Manager, you will play a central role in helping shape our future. 

A committed and dynamic professional, with a warm, open and confident manner, we are looking for you to bring your passion and energy to all aspects of the day-to-day management of the charity.As the front face, you will need to be able to think quickly on your feet, providing support, guidance and information, as well as a listening ear, to clients, volunteer guides, academics and health service professionals. 

You will be well-organised and efficient, with an eye for detail, and able to juggle a number of (sometimes conflicting) priorities. You will have excellent written communication skills and the ability to present complex information in a concise and accessible manner.You will be self-motivated, adaptable and flexible, and willing to roll your sleeves up to get the job done. 

To see the full job pack, please click Apply

Please apply by submitting your CV and a cover letter into the same Word document or in PDF format. Please include an explanation of what attracts you to this role, as well as the particular skills and qualities you bring.

Applications close at 5.00pm on Friday 5th March 2021. Initial interviews for shortlisted candidates will take place in person on Wednesday 17th March. 

As of 1 June the Operations department of MSF/OCA is looking for an Operations Manager. The Operations team is responsible for managing our field missions/countries. In this team, the Operations Managers are end responsible for the strategy, resource allocation, operationalisation, security, quality and advocacy of the medical humanitarian programs in a number of missions/countries.

Objectives of the position
The main objectives of the position of Operations Manager are:

• Overall management and realisation of the portfolio of (field) operations. Within the portfolio you have the end-responsibility for quality and implementation of field operations, policy and strategy, security, communications, human resources, logistics, finance as well as of initiating response, observation, closure, monitoring and evaluation of field operations. The portfolio for this position contains the countries Nigeria, Jordan, Iraq, Malaysia, Myanmar and Bangladesh. This can change.
• Significant contribution to the overall development and steering of OCA operations globally.
• Promotes and initiates the critical reflection/learning within and outside OCA.

We are looking for
A candidate with a strong sense of the MSF mission who

• has at least 5 years of field experience in (medical) emergency aid in complex humanitarian contexts with MSF (or a comparable organisation)
• and at least 3 years in a relevant management position;
• has strong proven skills in management and leadership and who can act as a coach and inspire staff;
• is capable of directing people of various disciplines and cultural backgrounds over time and distance;
• has gained experience with a range of issues and responsibilities within the respective organisation, such as security management, policy formulation, financial and human resource management;
• takes initiative and decisions and comes up with a vision based on his/her own judgment;
• is capable of conceptual and analytical thinking, who is result oriented and has proven skills to translate concepts into practice;
• has good communication skills, including media and presentation skills (are essential), as well as an excellent command of English. Knowledge of French, Arabic or Spanish would be an advantage;
• a medical profile is welcome, but not a necessity;
• is willing to work long and irregular hours and travel (approx 30%) at short notice.

We offer
A challenging position within a stimulating, professional working environment in a major international organisation.

A Dutch employment contract from 1 June 2021, based on 40 hours per week. The contract is for three years with a renewal option of a maximum of three years (subject to satisfactory performance) based on a fulltime appointment.

A gross monthly salary in scale 10 between € 5,038 and € 7,193 depending on relevant professional experience and based upon a 40-hour working week.

Attractive secondary benefits (e.g. premium free pension, 30 holidays).

More information & application

For more information and applying please visit our website via the link below and upload your letter of motivation + Curriculum Vitae (in English) as one combined document (only applications with motivation will be included in the process).

The closing date for applications is 14 February 2021.

Selection will be by means of two interviewing rounds. The first round is planned in the week of 8 /15 March, the second round in the week of 15/22 April. A test/case may be part of the process.

A youth grant-making charity based in Central London are looking for an Operations Manager. The successful candidate will need to manage and maintain the operations for association to an effective and efficient high standard, which is in line with best practice and complies with current legislation. The candidate will work closely with the Chair of Trustees and Head of Youth Services to contribute to the development and implementation of organisational strategies, policies, and practices. Please note this role is a FTC for 18 months.
Key responsibilities
Lead, develop and maintain the strategic operational business plan to improve and maintain a high level of administration across the organisation.
Manage the budget in liaison with the Chair of Trustees.
Develop and maintain a buildings business plan for developing the community centre, the hiring of the building to maximise income and efficient use of the building.
Oversee the smooth running of the building, front of house, facilities, ensure administration is completed to a high standard.
Manage all aspects of HR operations ensuring the HR system is kept up to date and to a high standard.
Work with the Head of Youth Services in hiring staff, advertising, receiving applications, assist with shortlisting, organise, and support interview process and paperwork, issue employee contracts and offer pack.
Prepare monthly payroll, calculate holiday allowances, input sickness, and ensure that the HR system is accurate and up to date.
Attend Board meetings to take minutes and ensure all actions are completed

Person specification
Knowledge and experience in operations management implementing best practices
Demonstrate management and vision and managing major projects or initiatives
Successful track record of leading the development and maintenance of administrative processes
Experience of interacting and liaising with a variety of people in a multi-racial environment
Experience of writing reports, letters, and emails
Experience of organising an event
Knowledge and understanding of Health & Safety awareness

Closing Date: 22nd January 2021

Your role will be to manage the Environmental Funders Network's financial administration, coordinate on all things related to governance (including developing board meeting papers and minutes) and oversee organisational policies and practices. The job is home-based, working anywhere from within the United Kingdom.

Key relationships: You will work closely with EFN’s Director and Board of Trustees, with the following key responsibilities:

• Maintain and develop a sound and secure system of financial management and control.
• Lead on day-to-day financial operations, liaise with accountants to produce statutory accounts, and lead on financial planning, working closely with the Finance and General Purposes Committee, board of trustees and Director.
• Work to improve the format, use and impact of financial reporting within the organisation, to include analysis to support EFN’s activities and fundraising, working closely with the EFN team
• Support the Director in developing board papers in advance of all board and board committee meetings, including updating our management accounts, developing cash flow forecasts and preparing necessary papers.
• Take minutes during board meetings and prepare them for sharing with the board.
• Ensure the organisation’s compliance with charity law, in accordance with the Charity Commission in England & Wales and OSCR in Scotland.
• Oversee the implementation of effective organisational policies, procedures and record-keeping.
• Review all contracts and tenders relating to our work, supplies and events, assessing risk and ensuring that they are fair and in keeping with our standards. 
• Lead on continuous improvement of financial and operational processes to ensure the organisational maturity required to deliver strategic objectives.

Your skills

You'll be the right person for this job if:

• You are a qualified accountant, or in the process of becoming one 
• You can take financial data from a variety of sources (e.g. accounting software, bank, budget spreadsheets) and present it to a non-financial audience in a format that delivers key financial and risk information to enable good decision making
• You are organised, methodical, strong on detail, and able to map out deadlines and plan ahead
• You are interested in people (working in a small, supportive team)
• You are interested in the issues and especially the intersection between environmental and social justice issues
• You see money as a tool to deliver the organisation's mission 
• You are able to communicate effectively with finance and non-finance colleagues at all levels
• You are able to provide financial analysis to support key decision-making – to wrangle financial data into usable insights
• You are able to write, edit or coordinate the development of good policies and procedures and make sure they are up to date and that the organisation follows them
• You can write formal written English suitable for board papers, regulatory and other external reporting, as needed
• You are able to take meeting minutes that are clear, accurate and concise

Next steps

Please follow the link given to apply to answer four questions that are related to the day-to-day job. We recommend that you develop your answers offline and then copy them in when you’re ready to ensure you don’t lose your work if you’re interrupted. The deadline for responding is 3 March 2021, COB.

Your answers will go through our sift process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers.

If you are shortlisted, we’ll invite you to the next step, which involves an interview.

Expected duration of this application process: 6-8 weeks

Reboot West is an innovative programme trialling the use of Acceptance and Commitment Therapy (ACT) approaches to help care leavers across the region to succeed in education, training and work. We are now expanding the programme and are seeking a new Operations Manager to lead the current, highly skilled team of up to seven EET and Wellbeing Coaches.  We are particularly keen to increase applications from Black and Minority Ethnic groups and men as they are currently under-represented.

We are a leading youth homelessness charity based in the South West, working with over 2,500 young people. We have strong local partnerships and adhere to the best practice in the sector.  We build trusting relationships between our young people and our colleagues and this is at the core of our work.

What we are looking for:

• You are able to enthuse and motivate others to deliver creative and effective services to young people who’ve experienced trauma, disadvantage and discrimination. 
• You are committed to the principles of Psychologically Informed Environments (PIE) and the use of reflective practice in your work.
• You are keen to learn more about ACT and develop your own and your team’s ability to use it in your work practice. 
• You are able to understand, interpret and monitor financial and performance management data. 
• You thrive when working under pressure, juggling tasks whilst remaining positive and focussed.

What you will be doing:

• You will support, motivate and manage a team of up to seven EET and Wellbeing Coaches, including one Senior Coach.
• Through constructive communication with partner organisations (e.g. local authority colleagues, employers and training providers) you will share learning and jointly develop innovative solutions to meet care leavers’ needs.
• You will be focused on outcomes and ensure contract targets are achieved by checking, collating and presenting quantitative and qualitative data.

Your line manager will be our Senior Operations Manager.

What we are offering: 

• An opportunity to work in a psychologically informed environment (PIE) and develop experience of using ACT in a non-clinical setting, with support and supervision from the world leading professional on ACT for adolescents. 
• Very generous annual leave entitlement of 30 days per annum plus Bank Holidays.
• Flexible working hours.
• A very supportive environment with reflective practice, regular supervisions, team and cross departmental and company development days.

Contract details: 

• Hours per week: 37.5 (this represents full-time hours)
• Contract type: Fixed term (15 months with possible extension to 18 months)
• Pay: £30,451 to £32,910 per annum 
• The location: You will be based in Kingsley Hall, close to Bristol’s main train and bus stations as well as the vibrant city centre. During the COVID-19 pandemic you will be working from home.

How to Apply:

• Please visit the advert on the 1625ip Website to access the Job Pack and apply online.

Important dates: 

• Application deadline closes: 23:59, 8 March 2021
• If you have not heard from us by 15 March 2021 please assume that your application has been unsuccessful on this occasion.
• Interviews are on 19 March 2021. 

The post holder will run all aspects of National Voices work from a governance and operational perspective. Responsibilities include: supporting our Board and committees, supporting our finances, human resources, managing membership transactions, contract, grants and project management, and our governance. We have expert financial leadership from a chartered accountant, and have outsourced most of our IT, facilities, and HR requirements – so the post holder will be the connection for those service providers to the core National Voices team.

This role will provide ongoing development across a range of operations and governance functions for someone who already has a solid grounding in the relevant fields. Working in a small organisation you will work closely with the senior leadership, trustees and a wide range of stakeholders. We can provide training on any of the more technical skills (book-keeping, annual reporting, HR) – we are looking for aptitude, a willingness to learn and an ability to confidently work with a range of systems and processes.

National Voices has a strong commitment to equality and diversity. We particularly welcome applications from people with a BME background, as they are currently underrepresented in our workforce. We would also like to encourage applications from candidates with lived experience of health and care.

The Retail Operations Manager is responsible for implementing and engaging staff in the delivery of the agreed trading strategy, driving innovation and continuous improvement across sales channels and ensuring that each function achieves its objectives and is fit for the future.  

This is a fabulous opportunity to manage the day-to-day of our existing portfolio of charity shops  and our mail-order programme as well as to develop the trading business to take it successfully into the future. You will be working within our income generation team alongside Fundraising colleagues joining up trading initiatives with staff, supporters and volunteers to help maximise our offering and customer base whilst ensuring exceptional customer service to all audiences.

EXTENDED DEADLINE! 

JAMYANG LONDON BUDDHIST CENTRE

OPERATIONS MANAGER JOB PACK

February 2021

About Us

Jamyang London Buddhist Centre (JLBC) is a dynamic organization hosting a range of Buddhist and secular on-line and on-site programs, community and social projects. It also runs several businesses to support its core-mission activities such as renting accommodations (both B&B and longer term), venue hire and a Café. The centre is located in a large (10,000 sq foot) historical building, The Old Courthouse, located close to the centre of London (SE11). It is a UK charity founded in 1978 and affiliated to the Foundation for the Preservation of the Mahayana Tradition (FPMT).

Operations Manager Role

The Operations (General) Manager is the key senior management position that complements the Executive Director at Jamyang London Buddhist Centre. The primary function of the Operations Manager is to oversee the organizations operations and HR administration. This includes office management (and liaising with IT), human resources, hospitality, facilities management and business development such as B&B and venue hire. We are seeking a kind-hearted individual with the people-skills and professional experience to manage variety and complexity. The candidate needs to demonstrate a capacity to handle volume whilst remaining strategic.

Areas of Responsibilityies

Administration & Human Resources

• Oversee all administrative functions to support the smooth functioning of the team

• Oversee HR functions: Maintain our online HR system Breathe; ensure HR compliance; staff hiring; review processes; maintain appropriate documentation while ensuring that staff and volunteers understand and are complying with JLBC's various policies.

Health and Safety

• Ensure compliance on all health & safety areas.
• Support and/or develop processes to review and implement health & safety guidelines

Business Development

• Develop, promote and manage JLBC’s business ventures including venue hire, accommodation rentals and a future Café. This includes overseeing and improving: financial viability; operations processes; promotion and marketing.
• Work with the ED to explore and develop other business opportunities.

Hospitality

• Ensure the team can deliver an efficient and warm welcome towards all visitors
• Manage the recruitment of all volunteers
• Ensure that the facilities are well-prepared for classes, events, rentals and visiting teachers, including refreshments as required

Building Management

• Ensure that The Old Courthouse and its courtyard outside areas are clean and welcoming, and comply with health and safety standards and all other relevant legislation
• Supervise the maintenance and repairs to the building, fixtures and fittings
• Upgrade furnishings and equipment, and support redecoration and rebuilding projects, as agreed with the Director/Chair of Trustees

Financial administration

• Work with the Director to set and review budgets
• Ensure that appropriate financial procedures are in place and upheld
• Authorize invoices within agreed expenditure limits

Staff Care

• Provide regular staff meetings, supervision and support for hospitality staff
• Manage and develop the live-in and external volunteer schemes
• Lead and/or participate in recruitment and training as agreed with the ED.

Other

• Maintain warm collaborative relationships with the other organizations based at The Old Courthouse: currently, the Courthouse Community Centre and Courthouse Garden Café

Qualifications

Great interpersonal and communications skills; Experience in management, operations and leadership; Strong track record of project management and organizational skills; Can demonstrate ability to handle volume whilst remaining strategic; Experience in HR; Strong IT skills; Experience managing budgets; Willingness to work flexibly and harmoniously as part of a small team.

Familiarity with JLBC and commitment to Buddhism and the FPMT is desirable but not essential.

Compensation and Benefits

Hours of work: full time, 35 hours/week, plus 25 days paid holiday per year plus bank holidays

Remuneration: £25,000 per year.

Commencing: Spring 2021

Probation period: three months

How to apply

The (extended) deadline for applications is: March 5th, 2021. Every candidate needs to demonstrate permission to work in the UK: we regret that Jamyang can’t help with work visas or immigration.

Please send us the following:

• Your CV
• A maximum of two pages outlining why you want the job, and how you meet the qualifications
• Contact details for two referees (please let us know if they can be contacted before interview)

JBC is an equal opportunity employer and seeks diversity with respect to race, religion, ethnicity, culture, gender, age, sexual orientation, and physical abilities.

We are Korea Future Initiative (KFI). We investigate and obtain the hard evidence needed to underpin future accountability on North Korea through comprehensively documenting current human rights violations, identifying alleged perpetrators, and exposing patterns of gross and systematic abuse.

KFI is a fast-growing start-up with offices in London and Seoul. We are looking to hire an experienced Finance and Operations Manager to strengthen our financial management and improve our operational structures and practices.

This is a permanent role with potential to eventually go full-time. The role is currently 2 days per week - this can be spread over the week. The role is home-based, but occassional work from our London office (in New Malden) might be required. We may consider freelancers and Seoul-based individuals for this role.

Overall aim and objectives of the post

We are seeking an experienced Finance and Operations Manager to help KFI grow from a small start-up into an effective, well-renowned and self-sustaining organisation by strengthening our internal financial controls and developing our operational procedures and policies.

They will have a proven track record of financial management within the charity sector. The candidate will work alongside the CEO, book-keeper, and the Board of Trustees to oversee all aspects of financial management and operations.

This is an excellent opportunity to take on a challenging, yet highly rewarding role supporting KFI’s work for those with at least 5 years of experience in financial management.

Application Process

Please email a CV and cover letter using the email listed below. The cover letter should detail how you meet the person specification and why you are interested in the role in no more than 2 sides of A4.

Job Description

• Produce timely and accurate monthly, quarterly, and annual financial statements, including monthly cash flow and P&L for funders and the Board of Trustees.
• Manage day-to-day financial operations, including accounts payable, reconciliations, and general accounting functions.
• Manage restricted funds by ensuring that spend is being tracked, recorded and allocated against grants/donations correctly.
• Produce annual returns for submitting to the Charity Commission in a timely manner.
• Work with the CEO and Treasurer to develop and implement appropriate internal controls to ensure we meet funder and audit obligations.
• Work with the CEO, Treasurer, and Chair to develop policies and procedures relevant to risk management and financial controls.
• Line-manage a book-keeper (a highly experienced charity accountant).
• Coordinate with the CEO and other staff/volunteers to implement business policies and procedures.
• Lead, develop and maintain the strategic operational business plan to improve and maintain a high level of administration across the organisation.
• Develop and manage the budget in liaison with the CEO, Chief Strategy Officer, Treasurer, and the Chair of Trustees.
• Ensuring compliance to all legal, governance, and regulatory frameworks across all operations and programme delivery.
• Manage all aspects of HR operations, including preparing monthly payroll, calculate holiday allowances, input sick leave, and ensure that the HR system is accurate and up to date
• Work with the CEO and CSO in recruiting and developing talented staff in London and Seoul.
• Working with the CEO and Chair to organise board meetings.
• Monitoring and maintaining a safe working environment and work practices
• Set comprehensive goals for performance and growth
• Working with the CEO, CSO and Board of Trustees to promote an inclusive and high performing organisation.

PERSON SPECIFICATION

1. Evidence of experience working in a comparable role, with an understanding and cultural affinity with the organisation’s aims.
2. Knowledge and experience of working with Xero. Experience of financial administration such as paying invoices, etc
3. Experience of implementing HR, financial, and related governance policies and procedures.

APPLICATION PROCESS

Applications close on March 16th. We will be holding interviews in the last week of March. We expect the role to begin in early April.

Applicants are required to submit:

• An up-to-date CV
• A maximum 1 page cover letter, outlining how you meet the person specification..

The candidates will be shortlisted for an interview via Zoom or Skype.

Multi-Channel (Online) Operations Manager

FULL TIME: 40 hours across 6 days
LOCATION: Cannock, Staffordshire
SALARY: £25k

Would you like your work to positively impact disabled children’s lives and the planet?

Our client provides access to the vital equipment disabled children and their families rely on, offering information and support through their team of dedicated healthcare professionals and sponsoring pioneering medical research into the causes of birth defects, they offer families a voice through their campaigns for change and, their recycling programme saves thousands of tonnes of waste from being sent to landfill or incinerated every year. Their mission, simply put, is to change lives and you could be a part of that change!

The Opportunity: In this new role, you will play a key part in their new and successful Online operation across 3 platforms, plus their click and collect function. Working over two sites in the Cannock area, you will help them grow and develop, to increase funding in support of their charitable aims.

Your key responsibilities will include:

- Identifying and managing commercial and operational opportunities to achieve KPIs eg. Refund management, goodwill, customer response times, customer review ratings.
- Recruiting, training, coaching, managing and inspiring the team.
- Managing returns and exchanges, as well as minimising delivery costs eg. postage and packaging.
- Resolving customer queries effectively and timely both verbally and in writing.
- Liaising effectively to ensure the availability of products.
- Creating and maintaining effective relationships with suppliers such as Hermes and Royal Mail.
- Measuring and improving productivity to meet operational tasks and targets.
- Acting to minimise any stock losses and adhering to all security procedures.
- Deputising in the absence of the Multi-Channel Manager as required.

What they are looking for: The organisation’s culture is based on a clear Mission, Vision and Values, teamed with a great attitude, which you will exemplify both personally and through your team.

As an experienced manager (ideally in retail and/or customer online sales service) and, using both your customer service and operational skills, you can ensure great service for their online customers and the efficient and effective delivery/distribution of products both across the business and to the customer.

You are commercially and financially minded; people orientated and have a desire to deliver operational excellence, putting the customer at the centre of everything by using your ‘problem solving’ and decisive approach.

Your communication skills are excellent and you are able to engage at all levels quickly and confidently.

You have high levels of competence in using various online features and reports, including the use of databases, with experience of analysing data and activity, interpreting, reporting and driving responsive actions.

You can demonstrate significant operational experience related to managing delivery/despatch and stock movement, ensuring stock availability in a multi-site operation.

You are also flexible in your approach to work to cover the days and hours required to meet needs of the business and have your own transport to travel to their sites as needed.

The Benefits: You will receive 30 days holiday, health cash plan membership, team member store discount and pension scheme membership…. and of course have the satisfaction of knowing that the worthwhile work you do is making a real difference!

The closing date for this position is Monday 15th March 2021

Ref: 97124

Citizens Advice North Lincolnshire offers confidential advice online, over the phone, and in person, for free.

We give people the knowledge and confidence they need to find their way forward – whoever they are, and whatever their problem.

Operations Supervisor

£26,652 pro-rata per annum

12 month initial contract, extension subject to funding

Part time, 30 hours per week

Flexible location

This is an opportunity to join an established charity where you can really make the role your own and take on responsibility as the organisations new Operations Supervisor. In this role you will be working to make a difference to the lives of others by supporting delivery of existing services and projects and by leading the reintroduction of the general advice service.

The role will lead the development of a new volunteering programme and will be responsible for diversifying and expanding our volunteer base through recruitment, training and supervision of a new volunteer workforce. Additionally the role will provide support to the senior management team to maintain existing service delivery, working to ensure consistently high levels of quality across the service and supporting staff and volunteers giving advice.

Please download the attached Job Pack and Application Form for more information and to apply.

Closing date: 28 February 2021

Interview dates: 15 - 16 March 2021