We’re looking for an experienced Operations Manager who is as passionate as us about promoting access to justice.

This is an exciting opportunity to join the senior management team of the award-winning South West London Law Centres. We currently help more than 8,000 people a year to access justice and uphold their everyday rights; by providing specialist legal advice on social justice issues including housing, employment, debt, social security and immigration.

This new role will provide the right candidate with an opportunity to develop their skills within the organisation, and would suit someone looking progress their career in administration and management.

About the role

Job title: Operations Manager

Job term: Permanent

Hours: Full-time or part-time, subject to negotiation

Salary: Up to £33,000 per annum full-time (pro rata for part-time)

Pension: 4% employer pension contribution

Leave: 29 days (including public holidays)

Probation: 6-month probation period

Location:Croydon, with travel to our other branch offices as needed.

AREA OPERATIONS MANAGER x 3

Are you an accomplished, confident, approachable and empathetic manager? Do you want a job where you make a difference every day? Can you listen as well as talk, be organised as well as flexible?  If this is you, then you should take the next step and apply to join the family of the Fishermen’s Mission.We are looking for three Area Operations Managers to deliver frontline emergency response, practical welfare and pastoral support operations throughout the UK.

The three regions are:

• Around the west coast of England to Weymouth, Wales and Northern Ireland.

• The east and south east coast of England (from Eyemouth in the north to Poole in the south)

• Scotland including the islands

This job is about commercial fishermen and their families and the Fishermen’s Mission staff that support them in times of need.  You will be able to drive consistency and professionalism in service delivery and lead the application of the charity’s values. You will be able to communicate clearly the bigger picture of the charity's aims and will also have the attention to detail to make sure everything is running like clockwork, both from an administrative perspective and in terms of HR, compliance and governance.

The role will entail significant travel to staff at the fishing ports and harbours across your area. As a key player in the Head Office team, you will also be able to input to the development of operations at the management level. This is one of the most rewarding jobs you could ever hope to have. 

The Fishermen’s Mission is a Christian charity that has been around since 1881.  We help active and retired commercial fishermen and their families.  You could be part of our vital work.   Relevant experience is important, but we’re not caught up in qualifications; we are looking for the right person.  Someone who can organise and inspire a dispersed and diverse team to perform willingly and consistently.  Sound like you? Get in touch.

For further detail and an application pack please go to our website

Appointment will be subject to satisfactory references and a DBS check.

The London School of Hygiene & Tropical Medicine is a world-leading centre for research and postgraduate education in public and global health. Our mission is to improve health and health equity in the UK and worldwide; working in partnership to achieve excellence in public and global health research, education and translation of knowledge into policy and practice. 

The Democratic Republic of the Congo (DRC) is currently experiencing the world’s second-largest ever recorded Ebola outbreak in North Kivu and Ituri Provinces. In response to the urgent public health need raised by the epidemic, a global consortium is supporting the Government of the DRC to introduce a second investigational Ebola vaccine as part of ongoing efforts to contain the outbreak in eastern DRC. The large-scale clinical trial is designed to help prevent the spread of the epidemic beyond the currently affected areas in eastern DRC, and if possible, gather crucial information about the effectiveness of the vaccine to be better prepared to fight Ebola in the future.

We are seeking to appoint a dynamic and highly organized individual to serve as Operations Manager for the study. The role holder will lead, coordinate, manage and supervise the logistics and general administrative support to the study, ensuring the effective running of study offices and other premises in DRC. They will provide day-to-day advice, guidance and support to study staff and partners in-country, assist in-country partners to establish and keep under review fit-for-purpose administrative systems.

The successful candidate will provide effective leadership in a multi-disciplinary team incorporating administration, human resources, procurement, facilities management, and information & communication technology. The role-holder will require strong organisational skills with proven ability to work effectively within a team, assess priorities and manage workload with minimum supervision. Previous experience of, and willingness to work in, a low-resource setting in a multicultural environment is essential. Excellent written and oral communication skills in French and English, are required. 

This dynamic full-time post based in Goma, Democratic Republic of the Congo, offers an exciting opportunity to contribute to a study designed to help prevent the spread of the current Ebola epidemic and to be better prepared to fight Ebola in the future. The post is full time and fixed-term until the 31st of October 2021. The salary will be on the Professional salary scale Grade 6 in the range £40,011 - £45,437 per annum.The post will be subject to the LSHTM terms and conditions of service. ?Annual leave entitlement is 30 working days per year, pro rata for part time staff. In addition to this there are discretionary “Director’s Days”. Membership of the Pension Scheme is available.

Applications should include the names and email contacts of 2 referees who can be contacted immediately if shortlisted. Online applications will be accepted by the automated system until 10pm of the closing date. Please quote reference. 

The supporting statement section should set out how your qualifications, experience and training meet each of the selection criteria. Please provide one or more paragraphs addressing each criterion. The supporting statement is an essential part of the selection process and thus a failure to provide this information will mean that the application will not be considered. An answer to any of the criteria such as "Please see attached CV" will not be considered acceptable.?

Please note that if you are shortlisted and are unable to attend on the interview date it may not be possible to offer you an alternative date.

About us

Age UK Bexley is a critical charity in the delivery of services and support to older people across the London borough of bexley. With people over 65 constituting nearly 20% of the local poplulation the charity occupies a central role in campagining for and investing in resources key to a positive later life for Bexely's residents.

The charity has undergone fundimental change in the last two years, and is about to embark on a new areas of development with a move to a new headquarters and growth of  services and community profile. 

About the role

The finance and operations managers role will be fundimental  supporting planned changes to the charity's form and functions. You will oversee the charity's financial systems, work with its senior staff and support the CEO in building the financial and operational resilience central to ensuring the charity's sustainability.

Principle responsibilities will include:

• To manage and oversee key financial and operational governance central to the sustainable delivery and development of the charity’s services
   
• To ensure that these services comply with any statutory, regulatory and/or contractual requirements against which the charity is governed
   
• To support the annual business planning process by implementing robust management reporting and assist the CEO in developing systems to enable progress to be monitored against corporate targets
   
• To champion collaborative and cross-organisational working within and between the charity’s support and operational functions ensuring delivery of organisational objectives and efficient use of resources

The post holder will have a Finance management qualification (ACCA, CIMA to level 4 or equivalent), an ability to work collegiately within a dynamic working environment and a preparedness to look critically at our systems and methods of operation to identify efficiencies that improve our performance and return on investment.

Please send a CV, Equalities form and covering statement (no more that two pages) outlining how your previous experience, knowledge and skills equip you to meet the requirements of the person specification

We would  particularly welcome applications from those with a Black Asian and Minority Ethnic background

RedR UK and the work we do 

Every year, hundreds of millions of people around the world are affected by natural disasters and conflict. RedR UK is an international disaster relief charity which saves lives by giving aid workers the vital skills they need to do their jobs to the highest possible standard. RedR UK provides training and technical support to NGOs and thousands of people each year in everything from providing emergency shelter to staying safe in the field, from project management after emergencies to essential water and sanitation skills and more.    

RedR UK is also a Membership organisation, with a global network of 1,800 Members, all of whom are experienced humanitarian professionals. The RedR UK Membership is a mark of quality, enabling aid workers to obtain professional recognition of their skills and experience.   

RedR has hubs in the UK, Sudan and Jordan, and works in over 40 countries each year. RedR UK is part of RedR International, an international federation of organisations that share a common vision and mission.  

RedR UK is committed to a strong, positive culture, with benefits for staff and those with whom we work. Our culture is also important to us in terms of our ethic of humanitarian impartiality and neutrality and our compliance with the Core Humanitarian Standard (CHS) and other professional codes of conduct.

Our values are vitally important to us as individuals, teams and to RedR UK as a whole. We are committed to a continuous process of strengthening our culture, maintaining the high standards required to work together effectively, and delivering first class advice and service to those with whom we work.   

About this role 

The Business Operations Manager will ensure that RedR is a great place to work through the effective and efficient running of the organisation. The role will cover a number of operational functions including HR, ICT service management, facilities management, health and safety, quality assurance, compliance and business continuity planning as well as supporting RedR’s CEO in Board and AGM administration.

JOB DESCRIPTION

MAIN DUTIES AND RESPONSIBILITIES 

Human Resources 

• Coordinate and administer new staff recruitment, onboarding and induction process, ensuring compliance with employment law in countries in which RedR operates. 
• Update HR policies, procedures, templates, manuals and induction packs in relation to both employees and contractors and respond to employees’ questions and queries. 
• Advise the CEO on HR issues. 
• Administer the workplace pension scheme, the Employee Assistance Programme, the cycle scheme, staff travel loans and any other staff benefits. 
• Ensure that personnel information is managed and stored appropriately, and that staff absence and TOIL are recorded appropriately.
• Undertake the induction of staff on equipment and systems provided by RedR, such as phones, IT and software packages such as Office 365 and Salesforce 
• Devise and maintain innovative approaches to attract and retain the best possible talent and coordinate L&D for RedR staff. 
• Coordinate and participate in any disciplinary or complaints processes.
• Support the monthly preparation and update of payroll information. 
• Manage organisational change management processes, ensuring they are undertaken in the most effective, efficient and considerate manner. 
• Produce HR information for quarterly report to the Board of Trustees 
• Lead on the development of the RedR values strategy and ensure that it is aligned with the business model and new RedR strategy. 

CEO and Company Secretary Support

• Support quarterly board meetings by maintaining the diary of meetings, organising venue and refreshments, compiling and circulating papers. 
• Minute taking at board meetings and strategy days at the request of the Board Chair. 
• Ensure that the trustee induction pack is up to date and coordinate inductions for new trustees 

• Maintain Trustee information and data register of directors/secretaries. 
• Liaise with RedR US lawyers to comply with registration requirements. 
• Assist with administration regarding RedR International requirements 
• Liaise with the board of trustees to conduct CEO 360 feedback with staff for the CEO appraisal. 
• Undertake other tasks reasonably requested by the CEO or Company Secretary 

Facilities Management and Office Administration  

• Managing corporate mailboxes, post, courier and archiving services
• Undertake SharePoint and Salesforce administration 
• Manage compliance with GDPR, anti-bribery, first aid health and safety and fire safety. 
• Ensure all office facilities are maintained to a good quality standard and that office supplies are available
• Procure, manage and review contracted services such as phones, websites, computers, laptops, printers and copiers, as well as outsourced service providers such as finance, IT, database, telecoms graphic design, marketing etc., problem-solving any issues that arise.
• Liaise with the outsourced IT support on the development of the IT infrastructure, including the security of data and protection from cyber-attacks. 
• Coordinate reviews and revisions of RedR’s operational procedures 
• Manage RedR’s insurance requirements 
• Manage the office management budget 
• Manage employee communications
• Provide the CEO and the Board with regular updates on the unit’s activities and achievements as required 
• Serve as Security Duty Officer, responsible for the RedR security phone for periods of seven days at a time, dealing with security concerns and incidents that arise and raising these as necessary 
• Project manage any new operations and one-off projects i.e. moves, reconfiguration, business continuity planning and testing, managing the relationship with landlord, their agent and logistics for any office moves 
• Line Manage the Administrator, in coordination with the Programmes Transition Director and Head of Partnerships 
• All employees are required to adhere to RedR's values of collaboration, excellence, lifelong learning, integrity and accountability. 
• Undertake other tasks as reasonably requested by the CEO. 

PERSON SPECIFICATION 

Essential 

• Strong analytical skills and previous experience of reviewing and developing HR policies and procedures. 

• Systematic and efficient, including an ability and willingness to prioritise, manage and complete a variety of tasks 

• Strong interpersonal and communication skills and an ability to liaise confidently with different stakeholders
• Numerate with the ability to manage and monitor budgets, evaluate quotes and check invoices 
• Excellent organisational and administrative skills, with exceptional attention to detail 
• Ability to work effectively on a variety of tasks, to tight deadlines, with minimal supervision 
• Using initiative and being proactive, with a problem-solving approach to challenges 

• Flexible and adaptable approach as part of small organisation 
• A commitment to humanitarian principles, and the mission and values of RedR 
• Good working knowledge and previous experience of working in H&S, including policies, procedures and legal compliance. 

Desirable  

• CIPD qualified HR professional
• Previous experience of working in the international humanitarian or development sector 
• Project Management experience
• Experience of facilities or premises management to include telecoms, equipment, liaising with contractors, leases. 
• An interest in Learning and Development
• Ability to work flexible hours - occasionally in the evenings.
• Understanding of good practice in health and safety in an office environment 
• Familiarity with Salesforce 
• Current UK Driving Licence 

Daniel’s Den is a charity, based in Brent, that runs parent and toddler groups. This is an exciting opportunity to join the charity to help implement its ambitious growth plans made possible by a generous grant from the Reaching Communities Fund of the National Lottery.

The Operations Manager will be responsible for running all the administrative functions of the charity including finance; HR; data management; reporting; fundraising; and monitoring and evaluation of the charity’s effectiveness.  They will establish a small team including administrators and a fundraiser.

Daniel's Den started as a small parent and toddler group and over the last 20 years has grown and developed in many ways - it now works annually with 250 families from 45+ nationalities. It provides a safe welcoming space for parents/carers and children to play and learn together in a structured format (sessional toddler groups involving crafts, toys, singing, playdough etc) – this presently takes place in church halls and community centres. The growth plans see the charity doubling in size.

Our client is a national advocacy charity whose mission it is to enable people who face disadvantage or discrimination to strengthen their voices, champion their rights and change their lives. They are now recruiting a new Regional Operations Manager, to oversee the charity's high profile, innovative services across the South West of England.

As Regional Operations Manager, you will provide strategic and operational leadership across your particular region, to ensure that services meet or exceed performance and quality expectations. You will manage a budget (up to £3m) and using your business acumen will work closely with the Business Development team to secure new contracts in order for the charity to extend their reach. Your role will entail building rapport and developing effective partnership relationships with a range of organisations, as well as Commissioners; you will be attuned to their needs, understand what service-users require and ensure that services delivered in your region meet the requirements of all stakeholders.
To apply for this role, you must have significant experience of working in the health and social care sector, and of leading and managing multiple, geographically spread service teams of circa 50-100 people. You must have extensive experience of managing commissioner relationships for multiple services, and must have experience of accountability for operational budgets in excess of £3m. Overall you will be a strong, innovative leader, with a proven track record of delivering improved performance and quality across services, ultimately for the benefit of vulnerable service users.

If this sounds like an exciting opportunity, then please initially submit your CV in word format (a covering letter is not required at this stage).

Please note that this role will be home based, although the role will entail regular travel across your particular region, and as such a full, valid UK driving licence and access to your own vehicle is required.

Please note interviews will be conducted via video link.

Civitas Recruitment are proud to be working with a great charity based in Hertfordshire focused on the care community. The charity has been experiencing a significant amount of growth and opportunity exists for a Business Operations Manager to join the team. This is a great opportunity to make a significant contribution to a UK charity in a leadership post.

Who are we looking for?

The role will cover a number of operational functions including ICT project management and oversight, administrative support, premises, health and safety, quality assurance and business continuity planning. As such we are seeking an operations manager who is able to provide guidance and develop the above areas. You will have great communication skills with the ability to manage both internal and external stakeholders. You will be competent and familiar with managing and completing IT projects with previous experience of managing staff and resources as well as external contractors. You will possess excellent organisation skills and be familiar with health and safety procedures and premises management. In addition to this, you will have a clear motivation and desire to work in the non-profit sector. Please apply immediately or enquire with Syed at Civitas Recruitment.

The Centre for Global Equality is looking for a self-motivated, highly organised individual with excellent people skills to be our finance and administration lead.

Terms

• Role: Finance and Operations Manager
• Rate: £28,000 – £35,000 p.a. full-time equivalent, dependent on experience
• Basis: permanent - full-time, part-time or flexible
• Location: Cambridge, UK
• Eligibility: Must be eligible to work in the UK

About CGE

The Centre for Global Equality (CGE) is a UK charity that evolves innovative approaches to solving global challenges relating to food, water, health, work and the environment. Drawing on capacity in one of the world’s leading universities and companies in the Cambridge Cluster (one of the most successful entrepreneurial ecosystems in Europe), we facilitate collaborations between public and private sectors, academia and civil society.

Our offices are based in central Cambridge, but our reach is global.

This is a key role in our leadership team as we seek to expand our programmes. Candidates will be joining the organisation at an exciting time in its evolution.

The role

The Finance and Operations Manager will be responsible for managing CGE’s finances and ensuring the smooth operation of all the administration systems required to support the organisation in its programme delivery activities.

Financial management key responsibilities include

• Maintaining the accounting system (Xero) becoming the in-house expert.
• Assisting in the drafting of, and adherence to, financial and administrative policies and procedures.
• Maintenance of all ledgers (bank/sales/purchase) to monthly trial balance.
• Preparing monthly management accounts including project accounts, and quarterly reports for the Board of Trustees.
• Assisting in the year-end process and CGE’s auditor in the preparation of statutory accounts.

Operations key responsibilities include

• Ensuring effective administration of CGE’s organisational and content management systems.
• Facilities Management - ensuring effective day-to-day running of the office and meeting rooms, including management of health and safety.
• Management of relationships with external suppliers and service providers.
• Assisting in the recruiting and managing of project staff, interns and volunteers.
• Be the first point of contact at the office and provide general support.

Person specification

With a professional approach to everything you do, and someone who thrives on challenge, you will be trust-worthy and approachable, with the ability to prioritise workloads. You are also likely to

• Be highly organised with excellent time-management skills.
• Be able to work fast and accurately under time pressure.
• Have strong interpersonal skills and a friendly, enthusiastic personality.

The key skills and experience required for this role are

• At least three years’ experience in a similar financial and administrative role. Previous use of Xero would be an advantage but is not essential.
• Preferably hold a recognized accounting qualification, such as AAT.
• The ability to prepare project costing reports.
• The ability to work to a tight time-table and prepare financial reports and ad hoc information on request.
• Very good written and verbal communication skills in English.
• Experience of line-managing and development of staff.

Terms and Conditions

• This post is subject to the Terms and Conditions of Employment of the Centre for Global Equality.
• The Centre for Global Equality is an equal opportunities employer.
• The right to work in the UK is required.

Application procedure

To apply for this role please email a CV and covering letter to Dr Lara Allen by 09.00 on Monday the 30th of March, 2020. Interviews will take place between the 1st and 3rd of April, 2020.

SOFT UK is a small charity which supports families affected by the rare genetic conditions Trisomy 18 (Edwards’ syndrome) and Trisomy 13 (Patau’s syndrome).  We also work with the NHS and in a range of multi-agency partnerships to raise the profile of Trisomy conditions, increase awareness of SOFT UK and its work and to provide training for healthcare professionals.

We are currently looking for an experienced, talented Operations Manager to join our small, dedicated team. 

You will be a highly motivated and organised individual in what is a varied, busy, but rewarding post for the right person.

The post offers the flexibility of home working and flexible hours. The hours are 16hrs per week. 

The primary duties of this role will be to manage the day to day operations of the charity, working with Communications Officer and a team of volunteers and Trustees.Attention to detail will be key in this role, and the ideal candidate should have the following attributes:

ØPrevious experience of working in the charitable / voluntary sector and an understanding of supporting volunteers would be beneficial

ØA self-starter, used to working with minimal direction and oversight. Previous experience of home working would be useful

ØAn effective communicator, used to dealing with a range of people, including Trustees, volunteers and families, and experience in a range of communication methods including social media

ØUsed to delivering against deadlines and working under pressure, with a ‘can do’ attitude

We would encourage potential applicants to find out more via a telephone conversation with the Chair of Trustees.Please request on application. Information about Trisomy 13 & 18 and the work of SOFT UK can be found at our website 

Interviews for shortlisted candidates are expected to take place in May 2020 

The European Network on Statelessness (ENS) are seeking an Operations & Partnerships Officer to help administer our expanded London based Secretariat and pan-European membership, and to play a key role in enabling ENS to fulfil its mission to address statelessness in Europe. This is an exciting opportunity to join our growing team. 

We are looking for someone with a strong track record in administration, project support, event management and operational delivery (including HR, finance and office management).

Working under the supervision of the Head of Communications, Operations & Development, the postholder will manage a busy office and provide administrative, project and operational support to seven staff members. The postholder will also engage with the ENS membership, as well as other strategic partners to help us deliver projects across Europe in line with our operational plan.

The post is advertised as a full-time one-year fixed-term contract, but the intention is to fundraise to extend the post on a permanent basis as an important function within the ENS Secretariat.

Your new company:
A large faith based organisation based in Central London. The organisation have a group structure with several entities within the group. The Finance Operations department is a shared services function working across the group to provide a comprehensive, cost-effective finance service to each organisation, and helping to co-ordinate joint projects where appropriate. Finance Operations incorporates transaction processing, financial and management accounting, SAP systems support, payroll and procurement.

The finance team operate from a shared service centre and they have recently identified the need to improve some of their systems and processes which has created the need for the role of Operations and Change Manager.

Your new role:
The Finance Operations and Change Manager is a critical role working across the Finance Operations team to develop and enhance our processes, driving efficient working practices and improving service quality. The role is responsible for designing and implementing improved processes within an appropriate control framework, setting appropriate service delivery standards for each team and developing tools to monitor performance and drive continuous improvement. The Finance Operations and Change Manager will lead a range of improvement projects across the Finance Operations team to drive efficient working practices and improve service quality.

What you'll need to succeed:

• Qualified Accountant
• Strong process design skills
• Strong influencing and persuasive skills
• Considerable experience in leading and delivering successful change, improving processes and ways of working within a team and with other teams
• Good understanding of best practice financial processing techniques and up-to-date with relevant technology solutions
• Experience of project management using a recognised project management methodology
• Experience of end-to-end business process mapping, able to produce clear and accurate documentation to underpin process redesign activities

What you'll get in return:
This is an opportunity to work with a large organisation and also to make critical changes to the organisation. The organisation offers good work life balance and a competitive package of benefits. There is also a very strong possibility that the contract will extend or even become permanent.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job title: Finance Operations Manager

Department: Finance

Salary: up to £50,000 per annum

Contract term:   Permanent

The V&A is the world’s leading museum of art, design and performance, home to 2.3m objects spanning 5,000 years of human ingenuity from around the world. Founded in 1851 to raise the standard of British design and make works of art available to all, today the V&A’s purpose is to champion creative industry, inspire the next generation and spark everyone’s imagination.

As the V&A’s footprint in East London grows with the reimagining of the Museum of Childhood and the opening of new sites in the Queen Elizabeth Olympic Park, the Finance team needs to continue to evolve to support the multi-site group of museums.

We are looking for a self-motivated and enthusiastic finance professional with strong management skills to provide high-quality support to the organisation to ensure future growth, stability and success. Reporting into the Head of Finance, this is a high-profile role which is responsible for a high-performing finance operations team.

Your key responsibilities will include:

• Supervising and being accountable for the work of the Accounts Payable, Accounts Receivable and Cash Office teams to deliver a high-quality service across the V&A group;
• Leading, managing, motivating and being responsible for the development of the Finance Operations team;
• Developing the relationship with the wider organisation, delivering effective communication and training to ensure Finance Operations processes are well understood.

The successful candidate will be someone who is eager to learn, flexible in approach but firm when necessary, who can work on their own initiative and thrives when thinking and acting proactively. You will possess strong interpersonal and influencing skills, capable of effective negotiating and building relationships with a wide range of stakeholders. Enthusiasm for the sector is a must.

This is a fantastic opportunity for a high-calibre finance professional looking to make an impact in the sector and will provide an excellent platform in your career.

Recruitment timings

Application deadline: Sunday 29th March 2020

Interviews: w/c 6th April 2020

If you are interested in this role, please apply now or contact Emma Jaggs for more details.

We are a medium sized grass roots charity working on the refugee crisis within Europe.  We are recruiting a second Operations Coordinator for a 6-12 month contract, to join our team based at our main distribution centre. Reporting directly to the CEO this is an excellent opportunity to work for a great cause and gain international experience with the support and direction of someone who knows the workings of the charity inside out. Whilst this is a challenging position, you will be given a thorough induction and will be working alongside another Operations Coordinator who is already in place.

We have implemented a raft of new procedures to protect our staff, our volunteers and the refugees from Covid-19. These need to be rigoursly applied. As front-line staff, humanitarian aid workers are needed to respond to this emergency and, as a crisis response charity, Care4Calais is determined to do all we can to ensure the most vulnerable are not forgotten in these dire times.

The complex logistics of ensuring the safety and wellbeing of refugees and people continually on the move is one of our key challenges with aid needed in various locations and a consistently fluid situation.  Candidates will naturally need strong organisational skills, and have the temperament to make numerous important, and compassionate, decisions every day.

With a changing team of more than 2,000 volunteers assisting us in 2019, the relationships you build with your voluntary team leaders will be key to the success of this role.  We have recruited some strong team leaders who are highly valued and truly live our values.

The Operations Coordinator will be required to: co-ordinate operations and lead teams distributing aid to refugees in challenging situations; coordinate and motivate teams of volunteers; and manage warehouse operations and logistics.

The refugee crisis is politically controversial, and the debate and sensitivity around this often heightens within Europe.  An awareness of the risks and consequences of public actions and statements by of our personnel is therefore necessary.

Characteristics

The candidate needs to display clear leadership ability, with the capability to act with initiative and drive in a variety of situations. Requires a positive mental attitude with a warm friendly persona, who will be able to motivate and enable volunteers to complete challenging jobs over long hours in our warehouses and coordinate deliveries across the region. Also needs to be aware of surroundings, risk management and safety issues whilst working inside informal, illegal settlements on distributions of essential items and food to a wide range of cultural backgrounds. Is required to present a professional, respectful attitude towards police and other government authorities to enable the charity to continue working in controlled areas.

Functions

Lead Distributions

Will be required to lead distributions of essential supplies and clothing, ensuring volunteer safety through calm confident leadership. Will be able to clearly brief volunteer teams on safety procedures and structured distributions within informal settlements. Will possess ability to assess threats and reduce tensions through appropriate body language and measured verbal communication with a variety of cultures and backgrounds. Will manage large volumes of data coming in from across centres ensuring a good knowledge of conditions across the region with support provided as appropriate.

Lead Warehouse Work

Will have the ability to motivate volunteers in warehouse operations, enabling a positive work environment and solving problems as they arise. Will be able to quickly train and brief volunteers in sorting and organising donations, ensuring quality checks and procedures are adhered to. Will have knowledge of or be open to learning basic warehouse management and storage procedures, recognising the importance of tidiness and maintaining order to enable quick access to resources.

Manage Volunteers

Will be capable of managing volunteer motivation and expectations, with respect to activities likely to be conducted, and the importance and relevance of these actions to the overall operations conducted by the charity. Will have ability to challenge and motivate people to approach new situations whilst recognising individual limitations and difficulties. Will enable a good working environment by mediating volunteer differences and leading by example with acceptance of a range of attitudes, backgrounds and cultures, recognising that each volunteer has an ability to contribute if utilised in the right manner.

Secondary Desired Functions

Degree in appropriate field

3 years or more driving experience

Experience working in informal settlements or abroad

Experience working in volunteer organisations

Word processing and data entry skills

Note: the above represents a challenging role which will enable development and demonstration of high level skills,.  Appropriate training and support will be provided

Please provide a covering letter that explains why you are suitable for this role and why you want to work for Care4Calais - We will only consider applications that are accompanied by a covering letter.