We have an exciting opportunity for a External Service Operations Manager to join the National Contact Centre in Cardiff , working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 25 days annual leave plus Bank Holidays, rising to 30 days plus Bank Holidays
• Pension with 5% employer contribution
• Enhanced sick pay allowances & maternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is base in the National Contact Centre, in St Mellons , Cardiff.

As an External Services Operations Managers you will be accountable for the delivery and development of externally funded services at the National Contact Centre. You will ensure externally funded services are delivered in accordance with service contracts and to identify, develop, implement and deliver new opportunities for services as well as acting as the main point of contact for external partners in managing the relationship.

Additionally, this role is responsible for providing management, direction and advice to the National Contact Centre (NCC), Team Leaders and team members (caseworkers and initial responders/inbound agents) during shift, specifically relating to the provision of any external services from NCC, to ensure successful and effective operational delivery of services to victims of crime.

You will need:

• Experience of managing a team with Service Level Agreements or service delivery requirements
• Experience of managing external services and the ability to build relationships with those external stakeholders, as well as negotiating contract extensions and revisions.
• Experience of managing and supporting a team and individuals, including performance management one to one's and staff development.
• The ability to deal sensitively with challenging and emotionally charged situations, demonstrate empathy and control own emotions.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

We looking forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Over the past 80 years, the International Rescue Committee (IRC) has developed unparalleled expertise in responding to emergencies and helping uprooted communities to rebuild. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster.

The International Rescue Committee UK is part of the IRC global network, which has its headquarters in New York and London. The IRC is on the ground in more than 40 countries, providing emergency relief, relocating refugees and rebuilding lives in the wake of disaster. Through 22 regional offices in cities across the United States, the IRC also helps refugees resettle in the US and become self-sufficient.

The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable.

IRC UK

IRC UK was established in 1997 to support the organisation’s global activities and particularly to diversify its donor base and be able to better advocate with policymakers on behalf of the people we serve. Since its establishment IRC UK has grown rapidly and now comprises approximately 170 staff.

In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm. 

Human Resources

IRC UK’s Human Resources team provides a comprehensive Human Resources service to UK and Europe based staff, compromising of a Director of HR, Europe, HR Partner, HR Operations Manager, HR Officer and HR Recruiter. From time to time there may be temporary Recruiters in the team that will support with recruitment needs.

In this role you will work collaboratively as part of the wider Europe HR team and global HR team, supporting and taking on tasks as required.

Purpose of the post

Reporting to the Director of HR, Europe, the HR Operations Manager is responsible for designing and delivering first in class HR services to colleagues in the UK and in Europe as is requested.

As line manager of the HR Recruiter and HR Officer, the HR Operations Manager supports the team to deliver their activities including HR admin, HR data metrics, recruitment and health and wellbeing.

The Operations Manager manages the HR systems infrastructure and to this end collaborates with global HR operations colleagues. The role is responsible for vendor relationships, ranging from benefits and pensions to immigration advice.

The Operations Manager works closely with global colleagues to ensure processes and procedures are aligned with global practice and to ensure alignment and consistency of support to international departments.

Working relationships

•  European HR team
• All UK based staff and their line managers in the UK and remotely
• External suppliers including pension provider, benefits providers, HR systems providers, payroll provider, medical/occupational health provider, recruitment agencies, Payclub / salary review service providers
• HR Project & Planning Manager UK & Europe

Main tasks and responsibilities

•  Ensure all administrative processes are fit for purpose and at all times executed in a timely fashion
• Ensure HRIS and online filing system is always up to date, fit for purpose, containing relevant and accurate information
• Ensure all HR data is inputted in a timely fashion, is correct, and audited regularly
• Manage first line advice on benefits for all staff
• Ensure payroll and payroll records are correct and that payroll tasks are delivered accurately and in timely fashion
• Support the HR Officer in presenting UK HR metrics in PowerBI.
• Implement learning and development programmes and oversee HR related initiatives and trainings such as health and wellbeing activities, security training, performance review
• Work closely with colleagues in the workspace team on staff security and health and wellbeing matters as required, including ensuring IRC UK fulfils its duty of care, manages risk and staff have the information required to undertake necessary pre travel preparations, security training and medical requirements.
• Design and implement health and wellbeing strategy for IRC UK and contribute to a European health and wellbeing strategy – to this end collaborate closely with colleagues in global duty of care function
• Provide a comprehensive health and wellbeing induction to staff
• Collaborate closely with colleagues in the wider Europe HR team on relevant pan-European HR matters, such as ensuring monthly HR metrics for Europe offices are collated.
• Coordinate with key HR colleagues in the US particularly on matters relating to international teams and in rolling out global initiatives locally.
• Ensure performance reviews and salary review processes in the UK are fully operational and delivered, in line with global approaches making local adaptations where needed
• Responsible for ensuring HR information is accurate and readily available on intranet
• Participate in the implementation of specific projects, procedures, and guidelines to help align the workforce with the strategic goals of the organisation including HR activities related to diversity, equality, and inclusion.
• Act as main user of the online Home Office sponsorship system, ensuring any applications and updates are processed as required, seeking legal advice if required, to ensure compliance in terms of right to work requirements
• Administer the apprenticeship scheme, coordinating with the apprenticeship provider and sharing information about apprenticeship opportunities with manager to identify relevant opportunities
• Line manage, support, and develop the HR Recruiter and HR Officer
• Sits on the UK management team, as and when required
• Be a point of contact for all employee relations matters, including flexible working requests, disciplinaries, grievances, probation hearings, and escalate any matters to Director of HR, Europe and/or HR Project & Planning Manager, UK & Europe.

Essential

Experience

•  Demonstrable experience in a busy HR team
•  Experience supporting managers with a range of HR matters
• Experience in designing, implementing, and managing HR systems, policies, and procedures
• Some project management experience.

Qualifications

•  Graduate Membership of CIPD or equivalent experience

Skills and Knowledge

•  Good understanding and up-to-date knowledge of current and proposed employment law and its application through policies and procedures
•  Excellent knowledge and skills in systems and processes thinking with ability to identify problems and come up with solutions
• Good recruitment skills including using LinkedIn to source candidates
• Excellent IT skills using HRIS and MS Office applications, including Excel
• Good problem solving with an ability to work on own initiative, reason through problems and provide appropriate advice
• Good communication skills with ability to communicate technical / systems information clearly and succinctly
• Good analytical skills and attention to detail with ability to review and analyse data and identify trends.
• Strong organizational and time management skills.
• Knowledge and experience of Cornerstone, Workday or PowerBI.

Candidates must have the right to work in the UK.

The application deadline is 30 May 2022

IRC UK strives to be an equal opportunities employer. IRC UK is committed to equality of opportunity and to non-discriminations for all job applicants and employees, and we seek to ensure we achieve diversity in our workforce regardless of gender, race, religious beliefs, nationality, ethnic/national origin, sexual orientation, age, marital status or disability.

IRC UK welcomes applications from all candidates, including underrepresented groups and refugees who have the right to work in the UK.

IRC UK will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application and/or interview process, and for essential job functions if appointed to a role.

To ensure that the Meeting Room charity is run in line with the vision and values set by the Trustees and to high professional standards, so that its clients receive the best possible services.

Responsibilities

1. To take overall responsibility for the professional delivery of drop-in centre sessions, ensuring that these are run to a consistently high standard, including: 

1. Working with staff members to regularly review and, where appropriate, change the content of sessions to match the needs of clients and achieve as much positive client engagement as possible;
2. Ensuring that there are strong processes to ensure the safety of staff and clients including troubleshooting when necessary, and
3. Working with volunteers to ensure that they feel supported, act appropriately around clients at all times and are able to use all the skills they wish to offer

2. To manage the staff team, ensuring that they are fully supported in their job roles and receive all appropriate training and regular supervision

3. To actively support the trustees in developing and marketing the services offered by the charity including:

1. Identifying gaps in local services where the charity could make a difference
2. Developing strong relationships with key stakeholders including the local authority, other local providers and those with relevant specialist skills (e.g. mental health expertise)
3. Developing new services and identifying potential clients who could benefit from them and ensuring that Meeting Room services are known in all relevant circles 
4. Making presentations to key stakeholders and potential supporters
5. Proactively seeking funding from local funders in conjunction with the Trustees

4. To take overall responsibility for the delivery of other activities including trips and outings:

1. Working with staff members to develop an annual programme of activities (including developing new ideas for activities) in consultation with clients
2. Ensuring appropriate staff/volunteer cover for such activities
3. Working with staff members to ensure efficient administration of such activities including risk assessments, bookings, and transport
4. Working with staff members and Trustees to plan, market, fund and deliver the annual Christmas lunch as a memorable highlight of the clients’ year

5. To regularly review with other staff members one-to-one services offered to clients to ensure that they are delivered professionally and their benefit is maximised

1. Meeting regularly with the external counsellor to ensure that counselling is appropriately targeted, accessible to all who would benefit, and that feedback is received and acted upon in line with best practice
2. Agreeing sensible professional boundaries with staff members/volunteers who work one to one with clients, ensuring that they are fully supported in what they do
3. Regularly reviewing with staff members the ways in which clients are signposted to other services, ensuring that staff always have current information on available local services and strong networks with providers

6. To take overall responsibility for management of volunteers, including recruitment policies (including DBS checks where necessary), role descriptions, good practice training and supervisions

7. To establish and keep updated efficient and easy to use databases, in full compliance with GDPR, including;

1. Client data
2. Volunteer data
3. Supporter data

8. To take overall responsibility in conjunction with the trustees for ensuring that all necessary policies are established and kept up to date, including but not limited to safeguarding, health and safety and equal opportunities

9. To act as safeguarding officer for the charity reporting to the trustees any relevant incidents on a timely basis

10.  To be the initial contact for day-to-day correspondence/contacts/issues and administration arising therefrom, ensuring that this is dealt with efficiently, consulting with Trustees for any major issues that may arise.

Person specification

An enthusiastic, self-motivated and caring individual, with strong experience of managing teams and with good IT skills and past experience of working with vulnerable adults. Experience of the charity sector would be advantageous.

We are a local and well-established charity, looking for a committed, innovative, and collaborative Operations Manager to ensure that our advocacy is the best it can be, and that we continue to thrive as an organisation. You must be passionate about championing and supporting the most vulnerable people in society. Our job is to represent peoples’ views and wishes so that they have as much control over their own lives as possible.

We have a team of 30 advocates and business support staff, and complete around 2000 advocacy cases every year. You will be responsible for our team of advocates and services (including Care Act Advocacy, IMCA and DOLS), supported by skilled colleagues in administration and finance. Our advocates are amongst the most experienced in the business, and you will need to work alongside them, using their views and experience to provide direction and to make the most of development opportunities.

Here’s what an advocate said about working for us (March 2022):

“Working with Dorset Advocacy is like traveling in a Rolls Royce, every part of the organisation works perfectly with each other. Everyone is friendly and the respect I get from other professionals goes to show how hard staff have worked to ensure vulnerable adults have a voice. I am respected as a professional and am able to manage my own diary to suit my needs.”

Main duties

• Operational contract monitoring & compliance ensuring effective and efficient service delivery from the advocate teams.
• People management
• Data management - reporting and data analysis
• Development and growth
• Governance
• Safeguarding, confidentiality, statutory requirements

Benefits

• 25 days annual leave plus bank holidays (pro rata)
• 5% employee pension & 3% employer contribution 
• Supportive working environment with remote access to colleagues and managers 
• Employee Assistance Programme with Health Assured

We are looking for someone emotionally intelligent and empathetic who is passionate about process and will put people at the heart of how they carry out the role. You must have a strong understanding of diversity, inclusion, and intersectionality – always striving to make an F&BF an inclusive workplace and an employer of
choice.

This role involves:

• Leading on the innovation, design, and development of effective and inclusive employee engagement
initiatives based around our current hybrid working model.
• Being able to use your excellent knowledge of employee law to advise and guide the organisation on
both day to day and longer-term strategic decision making
• Developing and influencing relationships with key stakeholders
• Leading and managing on organisational structure and restructure where necessary
• Leading and managing the creation of a positive culture that supports strong working models in a post
pandemic landscape
• Leading on implementation of monitoring and evaluation systems and processes
• Leading on and managing day to day operational concerns such as building compliance and health
and safety
• Working to strategy in driving key areas of the organisation’s retention and talent acquisition strategy
forward.

To do this, you will need to:

• Be CIPD Level 5 qualified or above or have equivalent work experience.
• Be an excellent communicator who can confidently build and maintain key relationships with a range
of stakeholders across various levels of seniority.
• Have some experience of functions outside of HR and have worked in a multi team organisation before
of a similar size in a management capacity
• Have sensitivity to the issues surrounding this area of work and a commitment to the mission of the
Faith & Belief Forum.
• Have good attention to detail and be able to process complex information quickly for cascade, whilst not
losing sight of the bigger picture.
• Be willing to work remotely when needed, have flexibility and be proficient in IT systems.

You will be joining an organisation that embodies the inclusive and welcoming values we want to see in wider society. We pride ourselves on our diverse and collaborative working environment, where your passion and dedication will be rewarded through a flexible benefits package and ongoing support. At our most recent staff survey, 100% of staff said believe in the aims of the Faith & Belief Forum and 100% enjoy the work they do.

Operations Manager 

About Us

Paddock Wood Community Advice Centre is a small, vibrant independent charity offering free, confidential and impartial advice to people living in and around Paddock Wood near Tunbridge Wells. All our advisers are volunteers.We offer advice on a wide range of issues including welfare benefits, consumer matters, debt and money, employment, family (children, domestic abuse and relationship breakdown) and housing.In addition, our specialist debt, housing and welfare rights caseworkers help clients manage their finances when things become overwhelming, advise about possession proceedings or represent clients at first-tier tribunal to challenge Department of Work and Pensions’ decisions.

We believe face to face is the most effective medium for advice and the one which is especially important to vulnerable people: our offices are open to clients Monday to Friday, from 9.30am to 1.30pm. We also offer advice via email and phone/video calls.We aim to ensure that our clients leave our offices feeling empowered and aware of all options available to them.

We hold the Advice Quality Standard, a national quality mark for organisations providing free, independent advice to members of the public. 

About you

You will be passionate about what we do and will have previous management or leadership experience which proves you to be efficient, energetic and self-motivated but will also be prepared to undertake the smaller tasks which are necessary to the day to day operations of a small charity.

You will have strong interpersonal skills in order to liaise with the charity’s trustees, line manage the Advice Services Manager and liaise with the volunteer team including the volunteer bookkeeper.You will be able to prioritise your workload independently, communicate clearly and effectively, anticipate and support the needs of the Trustee Board.  You will have a sound understanding of charity governance as set out by the Charity Commission.

About the role

Key elements of the role are as follows:

• Operational Service Delivery and Business Development 
• Fundraising
• Health & Safety
• Human Resources 
• Information Technology 
• Marketing & Publicity 

Operational Service Delivery and Business Development 

The Operations Manager will be responsible for ensuring that the operational service of PWCAC is delivered in accordance with Policies and Procedures and complies with all Risk Register controls. They will report to the Board of Trustees and be responsible for one staff member and a body of around 18 volunteers.They will be point of contact with the Landlord and will procure of office supplies. 

They will attend Trustee Meetings in the evening (circa 6 per annum) providing a regular Operations Manager’s report for review. 

They will have responsibility for authorising expenditure within limits agreed by the Trustee Board. 

Each year they will do the following:

• Complete a review of all policies and procedures and update the office manual in accordance with new guidance, legislation or regulatory requirements, writing new policies where appropriate for Trustee Board ratification. 
• Manage and participate in a Risk Register review in conjunction with a working group of the Trustee Board and complete ad-hoc Risk Assessments as and when necessary. 
• Maintain up to date governance records, pay registration fees, licences, insurances cover and ensure compliance with all regulatory bodies, including the Financial Conduct Authority and the Information Commissioner’s Office. 
• Assist the Treasurer to prepare the annual budget for Trustee Board ratification, providing regular updates to inform the quarterly forecasting process and responding to all questions raised. 
• Prepare and draft the written commentary of the Annual Report and Accounts and assist the Treasurer to obtain all information required. 
• Organise and attend the Annual General Meeting, including publication of formal notice and invitation to stakeholders and present an annual review. 

Every two years they will:

• Arrange and participate, in conjunction with the Duty Officer, in the AQS Monitoring Audit to maintain the standards required for re-accreditation. 

Every three years they will: 

• Assist the Treasurer to develop and implement a three-year Business Plan for Trustee Board ratification. 

Fundraising 

The Operations Manager will maintain positive working relationships with grant-making bodies, funders and donors, ensuring that all impact reporting deadlines are met and that any restrictions / conditions of grants are complied with and that, as far as possible, continuing support is forthcoming in the form of future donations and grants. 

They will maintain and monitor the grant and funding tracker to ensure that income is generated to meet annual budgets and that new relationships with grant-making bodies, funders and corporate and private donors are established and cultivated to create opportunities. 

Health & Safety 

The Operations Manager will ensure compliance with Health and Safety procedures, meeting all statutory requirements to ensure the safety of clients, staff, trustees, stakeholders, visitors and volunteers. They will update Policies to meet legal requirements. 

They will provide training on Health and Safety (to include Fire Evacuation Procedures) as part of staff and volunteer induction processes and conduct refresher training regularly. 

Human Resources 

The Operations Manager will manage recruitment and induction processes for staff and volunteers whenever necessary, in conjunction with the Advice Services Manager.They will comply with Policies and Procedures and relevant employment legislation. They will be the point of contact for the landlord, the office cleaner and window cleaner. 

They will manage and apply for DBS checks for all new volunteers, monitoring and updating the DBS tracker to reflect additional checks undertaken in accordance with Safeguarding Policy. 

They will implement, in conjunction with the Advice Services Manager, a training and development plan for all staff and volunteers, updating the Training Matrix to reflect training undertaken during induction or as part of continuing professional development. 

They will manage and monitor Payroll process from start to finish, arranging for payments to be made to staff, for P60s and P45s to be issued, and dealing with PAYE and National Insurance payments to HMRC within deadlines. 

They will manage and monitor PWCAC’s Pension Scheme for eligible staff, completing auto-enrolment periodically in compliance with the Pensions Regulator. 

They will manage Disciplinary or Grievance issues in accordance with Policies and procedures. 

They will undertake, in conjunction with a volunteer, annual Appraisals for all staff and volunteers to gain feedback, improve engagement, identify development and training needs and aid succession planning. 

Information Technology 

The Operations Manager will manage and monitor computer and telephony systems, networks, and security, ensuring that hardware and software are fit for purpose and refreshing IT infrastructure as necessary. We have an external IT company who are used for maintenance. 

Marketing & Publicity 

The Operations Manager will develop and implement Marketing and Publicity opportunities in conjunction with the Trustee Board. They will manage and monitor PWCAC’s communications strategy, ensuring brand values are maintained through effective use of display materials, signage, posters, correspondence, publications, website and social media channels. 

They will liaise with local press as appropriate to promote PWCAC’s activities and results, linking in with national or local campaigns where appropriate including monthly articles for free distribution Parish and Town / Village publications. 

They will keep stakeholders informed using appropriate methods; in person, by telephone, through email correspondence, attending meetings and through the circulation of a Quarterly Newsletter to a comprehensive mailing list of individuals, donors, funders, County and Borough Councillors, referral partners and other public bodies. 

Diversity and Inclusion

Our service is open to all members of our community without discrimination, and we likewise recognise the importance of diversity in our staff and volunteer body, so we encourage and welcome applications from candidates from all backgrounds, including those with lived experience of the issues which we advise upon.

If you need us to adapt our application process to accommodate your needs, please let us know.We will also meet any reasonable adjustment requests.

BTM JOB DESCRIPTION: OPERATIONS MANAGER

Salary:  £33,000 per annum

Normal Hours of work are 9am to 4.30pm, with flexibility expected

Responsible to: Chief Officer

This information is provided to lay out the work content, scope and responsibilities of this post. Whilst every endeavour has been made to outline all the duties involved in the post, broad descriptions may have been used, which assume all the usual associated routines are included.

PRIME OBJECTIVES OF THE POST.

1. To oversee and co-ordinate our commissioned contracts, primarily our CBMDC contract with the Department of HWB, CCG contract (soon to be ICS), WYHHCP and Social Enterprise, also any other new contracts secured by the charity. The Operations Manager will ensure quality delivery against all our contracts large or small from producing accessible information to co-ordinating projects, arranging consultations etc
2. To work with the Manager/CO on the range of other commissions and social enterprise work that the charity undertakes. Some of the following tasks the Operations Manager will delegate to other members of the staff team. This will include but not necessarily be limited to, raising estimates, organising readers/translators, overseeing completion of worksheets by staff to fulfilling contracts as well as managing work stream priorities in line with the Manager/CEO
3. To undertake detailed administrative and development tasks for the organisation to ensure the efficient running and timely delivery of its services
4. To allocate and prioritise work tasks and delivery with team members to ensure smooth delivery of a wide range of projects
5. Organising delivery of an extensive variety of contracts and liaise with clients at all levels of a project
6. Organise the regular maintenance of the building securing appropriate contractors etc
7. With the Chief Officer ensure compliance with building and fire safety
8. To co-ordinate a weekly meeting to ensure clear routes of travel for projects and division of work between this role and that of the Manager/CO
9. To work closely with the Manager/CO and assist with organising their diary and appointments

This is to include:

• ensuring administrative, financial, and development tasks and appointments are kept up to date for the contracts
• assisting with overview of pricing strategy
• producing estimates for the production of accessible information and keeping track of ongoing projects
• keeping or delegating the administrative records for the charity and maintain the filing systems for projects
• support the development of social enterprise work and maximise the income from efficient management of contracts
• liaise with clients to design and develop labels and informational literature that supports accessible media produced by the charity
• assisting in the production of promotional materials
• assist in ensuring relevant publicity is distributed through as many channels as possible

Support the work of the Managing with delivery of management of the staff team and volunteers promoting the accessible information services and networking of our services.

SUPERVISION AND GUIDANCE

The post holder will be responsible to the Manager/CO of the charity and the organisation’s voluntary management committee.

This job entails a close working relationship with the Manager/CO of the charity to ensure clarity of work progress and support for the delivery of all projects. Regular reviews of work progress and support meetings will be held. The frequency of these meetings will be determined by the post holders together

TRAINING

Any training needs relevant to the post will be considered as the charity encourages updating of skills and knowledge.

RANGE OF DUTIES

1. To co-ordinate the work of our successful social enterprise business and our commissioned work. Including the development and production of work for voluntary organisations, the statutory and public sector as well as individuals.  The work will enable service providers to make their information accessible in a broad range of formats from EasyRead to audio and British Sign Language. To ensure the smooth running of these activities you will need to prepare estimates, liaise with clients, organise work schedules for recording, editing etc.
2. Report to and liaise with the Manager of BTM on a weekly basis to ensure smooth running of all our services
3. To co-ordinate a weekly meeting to ensure clear routes of travel for projects and division of work between this role and that of the Manager/CEO
4. Co-ordinate and keep the various organisational diaries up to date.
5. Ensure the reception staff are up to date with worksheet administration and ensuring staff complete them
6. Keeping the financial records up to date and banking balanced
7. Assisting with the continued development and evaluation of the charity services and assist with the production of progress reports and spreadsheets of actual spends against budget targets for the Manager/CO and Management Committee.
8. Be responsible for the management and organisation of repairs to the building on Eldon Place, which are the offices of the charity
9. BTM is a very busy organisation and co-operation and participation in / with other aspects of work is expected.
10. Hours of Work Normally 9am to 4.30 flexibility expected
11. Holiday entitlement, after initial probation of 6 months, as a full time member of staff is 33 working days including Bank Holidays

Essential Requirements:

Proven and demonstrable skills as a senior member of a work team, Operations Manager or similar senior managing role

Proven and demonstrable skills in planning and budgeting

Proven ability to manage multiple contracts and delivery

Proven and demonstrable skills in business process and functions (finance, HR, procurement, operations etc.)

Strong analytical ability

Excellent communication skills

Outstanding organizational and leadership skills

Problem-solving aptitude

Good understanding of local networks and relationships between statutory and voluntary sector.

Knowledge of charity and contract compliance and working with the VCS

Flexibility in working hours and some evening work required

Desirable Requirements:

Experience of senior role in the voluntary sector

Experience of working with disabled people

Good working knowledge of the social model of disability and the Accessible Information Standard

The contents of this post may change from time to time to meet the needs of the service. The range of duties are therefore subject to change in consultation with the post holder. 

This role will involve the operational management of SUSU buildings and transport facilities including the supporting, planning and delivery of improvements and enhancements, whilst delivering excellent service and standards. This will entail a wide range of responsibilities from ensuring the highest standard of health and safety, coordinating security and cleaning needs, and making sure facilities are well-maintained and available for use at conferences, events and a range of other needs.

The role involves managing other staff members including the Events Technical Coordinator, Facilities Supervisor, Front of House Coordinator and indirectly two Facilities Assistants. The role will indirectly manage our support staff team for transport and reception and be responsible for setting high standards of customer service and delivery. 

About You

It is essential that the successful candidate has experience with managing individuals or teams of people, experience of managing cleaning contracts and service level agreements, as well as possessing a relevant health and safety qualification.

You will have experience of developing a planned, preventative maintenance programme, have sufficient IT skills and have excellent communication and analytical skills. It is also important that you are committed to the understanding of Equality, Diversity, and Inclusivity issues. It would be advantageous if you had knowledge and experience of developing and achieving strategic objectives and plans. 

About Us:

We are the University of Southampton Students' Union (SUSU). Independent from the University, we're run by students, for students and our vision is that every students loves their time at Southampton.

As an employer, we offer a range of benefits:

• Holiday of 30 days per annum. In addition, there are six closure holiday days during Easter and Christmas and eight bank holidays.
• Defined contributions pension scheme where we contribute 10%.
• Discounted bus passes (UniLink and Blue Star) and a cycle scheme

To find out more, visit our website.

Apply now 

You can apply easily using your CV and covering letter by clicking on 'Apply Now' 

Please note feedback will not be provided if you are not shortlisted for interview.

SUSU is an equal opportunities employer that values a diverse workforce and we want to reflect the student body that we represent.  We value diversity, promote equality and challenge discrimination and will ensure that our recruitment activities are mindful of equality and diversity matters. 

Operations Manager – full time, permanent, London (flexible/hybrid – c.2 days remote/3 days Hammersmith), 40-45K doe

We are looking for an Operations Manager to drive forward our work to promote food science and technology for the benefit, safety and health of everyone.

Reporting to the Chief Executive, you will be a key member of our management team with specific responsibility for managing core business functions such as finance, facilities, IT and digital projects, as well as aspects of governance and HR.  You will play a crucial role supporting our highly engaged and ambitious team, and our vibrant community of members who work right across the food sector.

You will oversee our finances, working with the Honorary Treasurer and Chief Executive, external accountants and auditors, to ensure we continue to be in great financial shape, so practical experience of financial administration and reporting is important.  We are a charity, so an understanding of charity finance (or the aptitude to acquire this) will be invaluable.

As we are a professional membership organisation, you will benefit from having experience of working for a body like us, especially in science or engineering.  An understanding or experience of charity governance will be useful too.

We have initiated an exciting project to update our website and database platforms so you will be accustomed to working with digital partners to deliver requirements on time and on budget.

You will help us create better ways of working (post-COVID) and get the best from our small office in Hammersmith, managing utilities, and being responsible for health and safety.

You will thrive on managing multiple projects and priorities and be able to switch between the detail and big picture in an instant.  You will be a great communicator.

We are a small team so you will also be happy to ‘muck in’ to keep things running smoothly.

Are you ready to help us put our ambitious plans into practise?  Send us your CV and a brief cover letter.  We will look at applications as we receive them.

No agencies please.

Our office is based in Hammersmith, London W6, and regular attendance at the office is envisaged.

We are the UK’s leading professional body for those involved in all aspects of food science and technology. We are an internationally respected independent membership body, supporting food professionals through knowledge sharing and professional recognition.

Our core aim is the advancement of food science and technology based on impartial science and knowledge sharing.

Our membership comprises individuals from a wide range of backgrounds, from students to experts, working across a wide range of disciplines within the sector.

We are a registered charity (no 1121681) and a company limited by guarantee (no 930776).

IFST is guided in its decision-making and activities by its five values and through a strong commitment to equality, diversity and inclusion.

Values:

• Evidence-based

• Professional

• Innovative

• Independent

• Food Science Community

IFST’s EDI Statement: We recognise the importance and benefits of equal opportunities, diversity, inclusion and eliminating discrimination in every aspect of our work.

We aim to ensure that no individual or group (including members, employees, job applicants, officeholders, volunteers, consultants, members of committees and panels or participants in research) is treated more or less favourably than others on grounds of gender, age, marital status, disability, race, ethnic origin, nationality, sexual orientation, pregnancy, maternity/paternity or religion.

We work to comply with all the legislation related to equal opportunities to ensure that the culture, philosophy and processes within IFST are free from bias of any kind.

As HR Operations Manager, you will be a key player in the Human Resource team of Centre 404, a busy progressive community charity of approximately 300 employees and workers. Your role will be to manage the day-to-day delivery of HR services and management of the HR operations team including reporting and support to the Director of People and Resources.

We anticipate there being four key elements of this role:

1. Overseeing and ensuring that right to work checks, DBS, payroll and contract changes are completed in a timely way within the HR Operations team
2. Day to day management of Employee Relations casework.  Working with the Director of People and Resources on more complex issues and TUPE processes
3. Lead on the development of Centre 404’s substantial investment in a new HRIS (People X’cd) to provide an end-to-end HR solution enabling an agile people strategy through a fully integrated suite of People Management, Talent, Digital Learning, Recruitment and Analytics software and play an active role in the wider Digital Transformation Working Group and change management
4. Development of policies and procedures and management guidelines

This is an exciting time to join the organisation as the understanding of the value of the health and social care sector continues to develop post-pandemic.  Centre 404 is growing and offers career opportunities to people who want to make a difference and the HR team is crucial to both growth and our continued focus on making Centre 404 a great place to work.

Essential requirements include:

1. CIPD Level 5 or equivalent qualification
2. Minimum of three years of experience in an HR role
3. Minimum of one year of management experience
4. Good knowledge of ER processes and policies

You will be working with stakeholders across the business and will use your extensive experience to advise, influence and motivate at every level and to effectively handle challenges across the full spectrum of Human Resources.

An opportunity has arisen at Tarner Community Project for a personable, reliable and proactive individual with experience of general office finance, compliance, operations and administration management. The role encompasses all aspects of office management, office finance, basic HR administration, compliance and supporting the project as a whole. This is a new role and will offer scope to be highly creative and innovative to shape the service going forward. 

Tramshed Arts Ltd is a Charity in our 50th year. We use the arts to bring people together to build resilience, cohesion and understanding. We challenge inequity, prejudice and barriers. We inspire and equip people to engage better with self, society and arts.

Since November 2019 the iconic Woolwich Tramshed building has been under-going a refurbishment programme. We will re-open in Autumn 2022 as an Arts Centre and Community Hub. We will be co-located with the new Greenwich Leisure Trust Centre in General Gordon Square. We are currently operating from a pop-up venue in the heart of Woolwich, delivering festivals, comedy, music, performance and youth theatre throughout the year. 

In this transformative and exciting year Tramshed are recruiting an Operations Manager:

1.JOB PURPOSE

The Operations Manager will be detailed and process-driven, responsible for smooth and efficient administration of the charity. They will work with the Senior Management Team to develop and support

• Operational Policy and Procedure
• Financial Management
• Monitoring and Evaluation
• Staffing and Volunteers
• Premises Management

within Tramshed’s objectives, vision and mission. 

All details of key areas of responsibility are listed in our full job description.

2.RECRUITMENT PROCESS

Please apply by sending your CV and covering letter/recorded statement to demonstrate your interest in the post and how you meet the role criteria. Closing date is 10am 30 May with interviews on 6/7 June 2022.

We are an inclusive employer and welcome applications from people from all backgrounds and with all different kinds of lived experience. We are seeking a team that reflects and benefits from the diversity of our local area. We

• are happy to receive recorded rather than written applications 
• will meet access needs at interview and make any reasonable adjustments required for the workplace
• consider transferrable skills and examples of work experience in similar roles as an employee, through placements or as a volunteer

Please talk to us at interview stage about flexibility requirements, and we will explore what’s possible for the role.

If you have some of the attributes and experience we list in this Job Description and ambition to develop your skills please do apply for this role. We will offer training and mentorship for the candidate with the best fit.

3.STAFF STRUCTURE

Position Title: Operations Manager 

Reporting to: Executive Director 

Responsible for: Front of House Team (Staff and Volunteers), Cleaners, Security

PERSON SPECIFICATION

Essential

• Attention to detail and thorough
• Well-organised and process-led
• Confident prioritising and working across multiple programmes
• Experience of Microsoft Office 365 including using Excel
• Experience of Xero or similar cloud-based accounting software
• Experience in a bookkeeping function
• Demonstrates initiative
• Positive and flexible approach to team working
• Welcoming and considerate

Desirable

• Innovating systems and ways of working
• Experience of project management tools (Asana)
• Experience of Arts/Venue Administration

We are proud to be partnering with an Education focused charity to find an outstanding full time Operations Manager for 5 days per week.

This role covers the operational responsibility for the Front of House and Office Services, as well as the long- and short-term planning, implementation and high-quality delivery in relation to IT, facilities, health and safety and admin related aspects of the organisations work and its local environment. It also includes responsibility for supporting program and services team in coordinating the delivery of our services.

You will play a key cross organisational role in reviewing, improving and designing the processes that underpin current and future services & programmes. One of the main responsibilities to ensure all the charity's assets are maintained to high quality, ensuring compliance with health and safety and legal requirements, with appropriate insurance in place. You will have to organise, manage and review external service such as cleaning, recycling and waste, security and air conditioning managing supplier performance through the use of SLAs.

In order to be considered for this post, you will need to have to have solid IT skills including Word, Excel and email. The right candidate will have the ability to negotiate and influence internal and external stakeholders. Also, will have to have strong analytical and critical thinking skills plus great communication skills. The potential candidate will have experience of managing property and IT related contracts at a senior level and also have expert knowledge of Microsoft Office, especially Excel. It is essential to have experience of successfully delivering on infrastructure projects.

This post is to start immediately and will run for around 4 months with scope to make this a permanent position .

If you are interested in finding out more about this exciting opportunity, please apply by sending a Word copy of your CV.

Prospectus is excited to be partnering with Change Please as they seek to recruit their new Operations Manager to coordinate the Foundation's Driving for Change Initiative.

Travel around London is required as part of this role.

Change Please are an inspiring organisation, aiming to tackle homelessness through training, housing and onwards opportunities. Driving for Change is an all-in-one direct intervention (delivered on double decker buses that travel across London) providing those experiencing homelessness access to free GP consultations, haircuts, dental care, digital and financial literacy training and other key necessities.

The Operations Manager will play a key role in the smooth running of the Driving for Change Initiative. Responsibilities will include liaising with councils and sites around bus parking locations and ensuring the buses have electricity and water supply, effective planning of bus routes, keeping MOT's and insurance documents up to date and working with external teams to make sure the buses are all working well. You will ensure all operations are carried out in an appropriate and cost-effective way, as well as improving operations management systems, processes and best practices.

The successful candidate will have proven working experience in an Operations or similar role. You will be highly organised and take a proactive and forward-thinking approach to your work with the ability to think on your feet. Excellent communication skills are key as is strong working knowledge of all Microsoft Office applications, including outlook, PowerPoint and excel.

As a specialist Recruitment Practice we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

In order to apply, simply submit your CV. Should your experience be suitable, we will send you the full job description and arrange for a call to assess your suitability and discuss the role further. Please note that the role may close earlier than the date advertised.