Operation manager jobs

About NEON 

NEON is a not-for-profit organisation committed to accelerating social movements. We build capacity and infrastructure to accelerate the transition to a new economy. We work across a wide range of progressive issues including climate, housing, healthcare, and migration and we support over 1,000 organisers across the UK working towards political, environmental, and social justice. Our theory of change is rooted in understanding both the strategies, stories, and structures required to sustain a movement. Short term, this results in improved movement infrastructure, skills, and connections; long term, it leads to robust relationships and movement alliances capable of systemic change. 

Context

NEON’s People & Operations Hub makes sure all our internal systems run smoothly and that our team is happy, high-performing and cared for. The People & Operations Hub brings together people, culture, operations, fundraising and finance, and plays a key role in making sure NEON is both high impact and a joyful place to work, at the heart of this is ensuring our values of respect, generosity and solidarity and anti-oppression principles are embedded into all internal practices.

As part of this, we’re currently looking for someone to support us for a defined period of time to review and refresh some of our core operational and compliance areas, and support us with discrete ops tasks as they arise. This includes reviewing, updating and embedding key systems and processes so that they are clear, usable and consistently followed across NEON. Alongside this, we want to create a NEON-wide handbook, so that we have a simple accessible place where people can find everything they need to know about how we do things at NEON. We also want to strengthen our guidance around event safety, both online and in-person, so staff feel comfortable and supported when planning and delivering work. It’s crucial for us that this work is developed in collaboration with the People & Operations Hub as well as the wider team. 

Who we’re looking for

We’re looking for someone who is comfortable moving across operational and compliance work. Someone who has a solid understanding and experience in delivering high-level health and safety, data protection, IT and systems work, and other operational aspects of running an organisation, and can turn that into something practical, usable and genuinely helpful for our team. Someone who is self-motivated, comfortable working independently, and able to take ownership of pieces of work from start to finish

We’d love someone who has experience working closely in or within people and operations teams in small- medium sized not-for profits or charities, and who knows how to take complex or messy systems and make them simpler, clearer and easier to embed in day-to-day practice. We’re looking for someone aligned with our values of respect, generosity and solidarity and is well-versed in including anti-oppression principles into operational work. Someone who is motivated by working in a values-led organisation where decisions factor in culture, trust and care as well as the technical elements.

This person should be confident reviewing and improving systems and understands and is experienced in working closely with other people to do this, whether that’s with the Director of People and Operations to receive direction or troubleshoot, working alongside our Ops Assistant to put things into practice and draw on their organisational expertise, or engaging the wider team to elicit their ideas and challenges, and incorporate them into improvements. Similarly someone who is able to work with external support we have in place around IT, HR and data protection and translate their recommendations into practical action.

They’ll need to be able to hit the ground running and pick up discrete pieces of work, working thoughtfully and collaboratively with a team that’s juggling lots of different priorities. Aside from improving key pieces of work, the other core part of the role is bringing people with them, which will involve coaching and mentoring skills, a learning and development approach, and helping others feel confident taking on and owning this work.

Above all, we’re looking for someone who understands how to make organisations compliant and well-run in a way that feels proportionate, caring, and realistic for a team of our size. Someone who can embed these pieces of work, without overcomplicating things, and who can foster a sense of shared ownership. We’re also looking for someone who really cares about how operational work is truly embedded and put into practice across organisations, who thinks carefully about what happens after their involvement or support ends and knows how to build internal capability so work doesn’t stay dependent on them.

 

Key deliverables

By the end of the service period, the following outputs will have been delivered and fully embedded into NEON’s ways of working:

IT and systems

The freelancer will complete a high-level review of NEON’s current IT systems, identify key risks and gaps, and produce a set of recommendations. 

Outputs will include working with the People & Operations Hub to lead implementation and embedding of agreed improvements across tools and ways of working, including an improved GDrive structure, Google Workspace and IT security improvements and an IT and phones policy.

Data protection

The freelancer will complete a high-level review and strengthening of NEON’s GDPR and data protection approach.

Outputs will include updated core policies (GDPR policy, privacy notice, retention policy) and practical guidance to support consistent implementation across the organisation. It also includes delivery of staff training and further strengthening of our “Data Champions”.

Event processes

The freelancer will assess our current event-related practices (online and in-person).

Outputs will include clear, practical recommendations, strengthened guidance for managing event safety and risk in practice and staff training and support.

Health and safety

A review and update of NEON’s health and safety approach will be completed to ensure policies and processes are clear, practical and consistently applied.

Outputs will include an updated H&S policy, incident reporting process, risk assessment templates, and a simple event safety framework with guidance and checklists. It also includes delivering staff training and embedding of H&S practice across the organisation, including clarification of roles and responsibilities.

AI policy and guidance

The freelancer will research and develop NEON’s approach to AI use across the organisation, considering best practice, risks, opportunities, and the impact of AI on staff and NEON’s work. It should also include thoughtful consideration of the harms and ethical concerns associated with AI.

Outputs will include engagement with staff to understand current use and concerns, alongside the creation of clear and practical AI guidance and an organisational AI policy to support safe, thoughtful and consistent use of AI tools across NEON.

NEON Handbook

A NEON-wide handbook will be created, bringing together key processes, guidance and signposting to essential organisational information in one accessible place.

The handbook will be co-developed with staff and People & Operations Hub members to ensure it reflects day-to-day practice and is maintainable internally after completion.

Day-to-day operations support

The freelancer will provide additional operational capacity to support the Hub with emerging priorities, and time-sensitive pieces of work that arise during the contract period.

Outputs may include support with operational problem-solving and decision making, maintaining processes and procedures, providing subject knowledge expertise, maintaining documentation and other discrete operational tasks agreed with the Director of People and Operations.

A key part of this work will be ensuring that all outputs and improvements are properly embedded within the People & Ops Hub and the wider organisation. This includes creating clear documentation, guidance, training and handover processes so that NEON staff can confidently hold and maintain this work after the consultancy ends.

 

Timescales and fee schedule

The freelancer will be appointed and ready to engage from the end of July/ start of August 2026. We expect this work to be completed across two-three days per week for up to six months, ideally finished by the end of January or February 2027 (depending on start date). There may be a possibility of extension if other relevant and discrete projects arise and in agreement with the Director of People and Operations.

 

Call out information required

Interested freelancers are asked to provide the following information in response to this call out:

1. Brief career history and details of relevant assignments undertaken (this could be in the form of a CV)

2. A statement not exceeding 800 words on your proposed approach to the deliverables, including:

   1. Your technical and subject matter expertise

   2. Your personal style and approach to working with others

   3. How you will embed our values of respect, generosity and solidarity and anti-oppression principles into the deliverables

3. Your day rate, indicating whether VAT is payable (please note our indicative day rate that is aligned with our internal budget is £375)

4. A clear commitment to undertake the work within the timeframe set out above

5. Two testimonials from suitable clients or professional partners

The deadline for submissions is Sunday 28th June 11.59pm

Please find email address for submission of applications on our website.

We may wish to discuss submissions with you on Monday 6th July or Wednesday 8th July 2026. We will inform you if this is the case.

For any further information or clarification prior to submission, contact us at our website.

Job Title: Head of Business Operations
Salary: £40,000 per annum (£32,000 per annum pro rata) + 10% company pension on successful completion of probation
Contract: Permanent
Base: The Brain Charity, Norton Street, Liverpool, L3 8LR
Hours: Part Time - 30 hours per week
Responsible to: Chief Executive Officer
Direct Reports: 4

Summary of Role

The Head of Business Operations will play a key leadership role within The Brain Charity, leading and overseeing the effective and safe delivery of a range of business and operational activities. This includes responsibility for premises management, health and safety, data protection compliance, ICT systems, and operational services such as room hire and café provision.

Working closely with the Chief Executive Officer and senior colleagues, the role will ensure that systems, processes and services run efficiently, meet regulatory requirements, and support the charity’s wider objectives. The postholder will also lead on continuous improvement, oversee operational performance, manage budgets and commercial activities, and develop sustainable income-generating services that support people living with neurological conditions.
 

Key Responsibilities

Management of Physical Assets

• Hold responsibility for the organisation’s assets register.
• Ensure that all buildings owned by the organisation and their fixtures and fittings are maintained to a high standard in a cost-effective way.

Health & Safety, Security & Business Continuity

• Provide leadership and assurance on the effectiveness of Health & Safety controls across the organisation.
• Ensure the safe, secure and continuous operation of the charity’s premises, including oversight of access arrangements, security controls, and incident response.
• Ensure Health & Safety and food safety policies are in place, effectively implemented, embedded into day-to-day operations, and consistently monitored to maintain full compliance across all operational activities.
• Ensure statutory checks, monitoring activities and remedial actions are completed, documented and reviewed in line with regulatory requirements.
• Maintain organisational readiness for incidents affecting premises safety, security, or continuity of service delivery, and act as the designated Deputy within the Business Continuity Plan, carrying out responsibilities in line with the defined scope and actions of the plan.
• Act as a designated security key holder and first point of contact for premises alarm activations and building security incidents, ensuring appropriate timely response and escalation.

Data Protection & GDPR

• Support and contribute to ensuring compliance with GDPR and data protection legislation across the organisation.
• Support the CEO and senior leadership team in meeting data protection responsibilities, including compliance reporting and engagement with the ICO and Subject Access Requests where required.

ICT, Digital & Systems Oversight

• Provide oversight of ICT infrastructure, Microsoft 365 accounts and CRM systems, ensuring they support operational and business objectives.
• Produce and present quarterly reports covering ICT performance, KPIs, system risks and improvement activity.
• Manage supplier relationships and contracts for IT support services, including due diligence, contract management and renewal.
• Support ICT and CRM development initiatives in line with organisational priorities.
• Ensure compliance with Cyber Essentials requirements and oversee the organisation’s cyber security posture.

Operational Management

• Take responsibility for improving the performance, productivity, efficiency, and profitability of the café, room hire services.
• Work collaboratively with the Communications Team to support the promotion and advertising of business activities, including room hire and café services.
• Lead and manage facilities refurbishment and improvement projects, ensuring they are delivered safely, on time and within budget.
• Oversee contractor engagement ensuring compliance with Health & Safety and contractual requirements during works.
• Ensure appropriate insurance policies are in place, regularly reviewed and maintained in line with organisational risk exposure.
• Act as the operational lead for insurance-related matters, including renewals and claims support.
• Support the CEO and Trustee Board with financial matters relating to business activities as required.
• Monitor and analyse business data, producing reports and delivering presentations to senior management and the trustee board.

Financial Management

• Set and manage budgets for existing product and service delivery.
• Forecast sales targets and monitor progress against these.
• Support the CEO and Trustee Board with financial matters related to business activities as required.

People Management

• Take responsibility for being up to date with the charity’s current policies and procedures and ensure they are adhered to by all staff within your department.
• Monitor, performance manage and improve the efficiency of all direct reports.
• Support the professional development of all direct reports.
• Provide ongoing and regular formal supervision through the organisation’s supervision and appraisal framework.
• Motivate staff to achieve their KPIs through quality controls.
• Monitor, train and support all volunteers.
• Delegate tasks to achieve the overall aims of the organisation in line with own responsibilities.
• Contribute to The Brain Charity management rota when required. 

Other

• Take responsibility for being up to date with the charity’s current policies and procedures and to adhere to these.
• Actively support promotional and fundraising events for The Brain Charity, attending a minimum of 1 fundraising or client-focussed event over the course of a year.
• Assist and support volunteers within the team as and when required.
• Carry out any other reasonable tasks which may be required by the charity from time to time.
• Regularly provide cover for all aspects of the department you belong to during any absence relating to your colleagues.

We are looking for a Senior Supporter Care Manager, this role reports to the Director of Development and Communications.

The successful candidate will have significant experience in a supporter care, supporter experience or donor services environment within the charity sector, with proven experience of managing and developing teams. You will be flexible, able to work under pressure and manage a busy and sometimes competing workload. You will be able to effectively plan, implement, and balance your workload to continuously support Operation Smile UK’s fundraising programme.

Key Responsibilities

Reporting to the Director of Development and Communications, your duties and responsibilities will include, but are not limited to:

Team Leadership & Development

• Lead, develop and motivate the Supporter Care team, fostering a positive, inclusive and supporter-focused team culture.
• Manage and maintain a robust internal call handling and outbound calling training programme — covering inbound supporter care, retention and winback conversations — for both members of the Supporter Care team and across the organisation.
• Ensure internal SLAs are met, overseeing quality through delivery of response times (by channels) and credible and clear communications with our supporters.

Supporter Care & Experience

• Oversee the delivery of high-quality, timely and empathetic responses to supporter enquiries across all channels, including handling complex enquiries, complaints and managing escalations where needed.
• Act as Operation Smile UK’s supporter experience expert, shaping and reviewing supporter-facing content, acknowledgement letters, calling scripts and digital communications to ensure a consistent, high-quality experience across all touchpoints.
• Own the development and review of all supporter-facing communications and internal supporter care materials, ensuring they reflect best practice and deliver a consistent supporter experience.
• Manage and monitor the call review and vulnerable persons programme to ensure high standards are maintained in all telephone interactions, including those involving external agencies.
• Oversee the processing of acknowledgements and problem payments.
• Manage an efficient stock control system to ensure the team maintains sufficient stock to meet fulfilment KPIs.

Supporter Retention & Engagement

• Play a leading role in supporter journey design, engagement and stewardship projects, using supporter insight and feedback to shape and improve the experience at each stage.
• Ensure the supporter experience is considered in all new and existing supporter journeys across the organisation, acting as the voice of the supporter in cross-functional planning.
• Work alongside the Retention and Legacy Fundraising Lead to develop and deliver supporter journeys across all donor segments, including regular givers, high value donors, the core donor base, and legacy prospects and pledgers, providing operational insight and delivering outbound retention and winback calling activity as part of the wider retention programme.

Budget & Performance Monitoring

• Support the development and monitoring of budgets relating to supporter care activity, including response handling costs and supplier spend, working collaboratively with the wider fundraising team to maintain oversight of response forecasts and performance.
• Monitor supporter care and experience performance, analysing feedback, satisfaction data and operational KPIs to drive service improvements.
• Contribute to supporter experience initiatives and transformation projects, supporting the implementation of improved processes, systems and ways of working, and proactively identifying opportunities to enhance the supporter experience.
• Set, monitor and report on supporter response times and service level targets across all communication channels, ensuring the team consistently meets or exceeds agreed standards and identifying areas for improvement.

Data, Processes & Compliance

• Ensure accurate and efficient processing of supporter income and data, overseeing processes including Gift Aid, data handling, reconciliation between systems and daily banking of income received.
• Manage the development and documentation of procedures covering all supporter care processes and data capture.
• Support colleagues in their use of the CRM database and maintain data entry procedures.
• Maintain Operation Smile UK’s commitment to supporter care and data protection, and ensure that policies relating to these areas are developed and upheld.

Cross-Team Collaboration & Partner Management

• Work collaboratively across fundraising, communications and data teams to ensure a consistent, high-quality supporter experience across all campaigns and channels.
• Take a lead in managing relationships and processes with response handling agencies and other external partners.

Interviews will be conducted in person at our office on Monday the 22nd June & Wednesday 24th June. 

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

Purpose of Role:

• To ensure the smooth and effective running of all aspects of Healthwatch Bucks’ delivery.
• Work with the Chief Executive to review, maintain, and update policies and procedures and ensure organisational compliance.
• Maintain HR and other records in line with agreed policies and legal requirements.
• Provide effective administrative support for the recruitment, onboarding, induction, training, and departure of staff, volunteers, and directors.
• Oversee a professional, courteous, and empathetic signposting service for people seeking health and social care information.
• Ensure that all staff, volunteers, and directors can use data, information, and record-keeping systems appropriately and comply with policies and procedures, including Data Protection, confidentiality, and GDPR.
• Act as the central point of contact for volunteers, helping to facilitate positive relationships between volunteers and staff and ensuring volunteers remain engaged in the wider work of the organisation.
• Deputise for the Chief Executive at agreed meetings and forums.

This is a home based role with regular travel within Buckinghamshire.

We're looking for a kind, compassionate and resilient Housing Operations Manager located at our Head Office in Islington.

£59,535.00 per annum, working 35 hours per week.

Want to feel valued? You'll feel at home here.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• A generous pension - we will contribute up to 8% and life assurance cover up to 3x pensionable salary (T&Cs apply)
• Free DBS

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

Housing operations and tenancy management

• Lead the day-to-day landlord function across supported housing services, keeping standards consistent and addressing issues before they escalate.

Safeguarding and Risk Management

• Take responsibility for ensuring housing management activity actively identifies and responds to safeguarding risks, including where concerns emerge through non-engagement, property condition, or repeated enforcement action.

Property, Estates and Void Management

• Oversee a planned programme of estate inspections, tenancy audits, and housing-led health and safety checks, ensuring actions are clearly recorded, owned, and followed up where standards fall short.

Compliance and Resident Safety

• Take day-to-day responsibility for housing-led compliance activity, working closely with Property and Compliance teams to make sure statutory requirements are met in practice, not just on paper.

Leadership and Team Management

• Line manage Housing Officers, setting clear expectations around performance, accountability, and professional conduct, and addressing issues promptly where standards slip.

Cross-Departmental Coordination

• Act as the main operational link between Housing, Property, Compliance, Care and Support, and Income teams, ensuring issues are addressed collectively rather than passed between services.

Customer Involvement and Tenant Experience

• Promote meaningful resident involvement in housing services, ensuring opportunities for engagement are accessible and appropriate to the needs of supported housing residents.

Performance, Quality and Assurance

• Use performance data, case audits, complaints, and service insight to identify emerging risks, recurring issues, and gaps in housing management practice.

Key relationships

• Head of Housing
• Housing Officers
• Income Team
• Care & Support operational teams

About you:

• Enjoys social interaction and the company of others, networks in local business community.

What you'll bring:

Essential:

• Ideally educated to degree level or equivalent.
• Holds relevant CMI/NVQ Level 3 or other business/management qualification.

Desirable:

• Other relevant professional memberships and/or specialist qualifications are desirable.

About us:

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed

Location: Contracted to our Peterborough office with the flexibility for hybrid working
Salary £40,000 - £45,000 depending on experience
Full time: 37.5 hours per week
Benefits: We want all our employees to feel valued and engaged and are committed to offering a positive working culture along with a good work-life balance. As well as ensuring we pay our employees fairly, we offer the following benefits: Flexible working, Generous annual leave, Private Medical Insurance, including dental and optical, Pension Scheme, Sick Pay, Death in Service, Employee Assistance Programme, Bike Loan Scheme, Cycle2Work Scheme, Eyecare, Discount Portal.
 
Closing date: Tuesday 16 June 2026. We may extend the closing date, however, please apply as soon as possible.
 
Telephone interviews will be held week commencing 22 June and face to face interviews will be held in our Peterborough office week commencing 29 June 2026.
 
No agencies please
 
Be a part of an energetic and vibrant team who are driven by the desire to improve the lives of people living with kidney disease. Our vision is the day when everyone lives free from kidney disease.
 
The IT operations manager will lead the day-to-day delivery of IT services at Kidney Research UK, ensuring a reliable, secure and well-governed IT environment that enables colleagues to deliver the charity’s mission. The role will own operational service delivery, supplier and contract performance, infrastructure coordination, and operational cyber security controls.
 
This is both a hands-on and leadership role, where you will work both independently and manage internal and external resources and partners to help support our ambitious 2020-2030 strategy.
 
The successful candidate will have demonstrable experience of managing IT operations, service delivery and cyber security in a small-to-medium organisation. With a strong and practical understanding of Microsoft infrastructures, you will also have experience of managing outsourced service desk and technology partners.
 
With excellent planning, prioritisation and communication skills, you will be able to translate technical issues and concepts into clear updates for non-technical colleagues and senior stakeholders. In addition, you will have strong incident management and problem-solving skills, including root-cause analysis.
 
If you are interested in the position, please complete the online application form and submit together with your CV.
 
We are committed to providing equal opportunities for everyone and encourage applications from all sections of the community.
 
About Kidney Research UK:

Kidney Research UK is the leading charity in the UK focused on funding research into the prevention, treatment and management of kidney disease. Our vision is the day when everyone lives free from kidney disease and for more than 60 years the research, we fund has been making an impact. But kidney disease is increasing as are the factors contributing to it, such as diabetes, cardiovascular disease and obesity, making our work more essential than ever.

At Kidney Research UK we work with clinicians and scientists across the UK, funding and facilitating research into all areas of kidney disease. We collaborate with partners across the public, private and third sectors to prevent kidney disease and drive innovation to transform treatments.
Over the last ten years we have invested more than £71 million into research. We lobby governments and decision makers to change policy and practice to ensure that the estimated 7.2 million people living with all stages of kidney disease in the UK have access to the most effective care and treatment, and to make kidney disease a priority.

Most importantly, we also work closely with patients, ensuring their voice is heard and is at the centre of everything we do, from deciding which research to invest in to how we plan our priorities and our work across the charity.

Those patient contributions are vital, always helping us and our partners to understand what life is like with kidney disease, always ensuring we see the patient behind the treatment and always reminding us that behind every statistic and every number is a person – the patients and the carers who inspire our mission and push us forward to make a difference and change the future of kidney disease.
 
You may have experience in the following: IT Operations Manager, IT Service Delivery Manager, Infrastructure Manager, IT Manager, Head of IT Operations, IT Service Manager, Technical Operations Manager, IT Infrastructure Lead, IT Support Manager, Cyber Security Manager, IT Programme Manager, Service Desk Manager, Network and Infrastructure Manager, IT Delivery Manager, Charity, Charities, Third Sector, Not for Profit, NFP, etc
 
REF-228 806

MumsAid is an award-winning, small but growing charity. Following our successful application to the Propel fund, we are now recruiting an Operations & Programmes Manager who will lead delivery of a new long-term systems change programme supporting young mothers, whilst also providing operational leadership across the organisation to support our development.

You will be a key member of the Senior Leadership Team, working closely with our CEO and other senior colleagues to ensure excellent project delivery and strong organisational foundations that support our growth.

This senior role requires exceptional organisational skills, strategic thinking, emotional intelligence, confidence in multi-agency spaces and a deep commitment to equity and co-production.

This role will lead woodland creation, management and monitoring projects across Cumbria, working with a range of funding programmes, partners and contractors. You’ll manage staff, schedules and resources, helping keep projects running smoothly from planning through to delivery.

The role will also drive the development of new forestry services and opportunities as Raise continues to grow.

We’re looking for someone proactive with strong operational or project management experience who can coordinate people, manage complexity and support specialist teams.

You might come from a range of nature-based backgrounds, including forestry, farming, conservation, land management or another outdoor or environmental sector, but you do not necessarily need to be a trained forester.

As a neurodivergent-led organisation, we value different ways of thinking and welcome applications from people with a wide range of experiences. What matters most is your ability to lead delivery, build good working relationships and help projects move forward.

If you want to help deliver practical woodland and nature projects with communities across Cumbria, we’d love to hear from you.

About Raise

Raise: Cumbria Community Forest is a neurodivergent-led organisation working across 1,300 square miles of Cumbria. We work with landowners, communities and partners to create and care for woodlands that support biodiversity, climate action and people’s connection to nature. Our work combines practical forestry delivery with community engagement, skills development and long-term stewardship.

Working with us

This is a role that involves working across Cumbria, including regular site visits to woodland and rural locations.

You will need to be comfortable working outdoors and travelling between sites as part of your role.

A full UK driving licence is required.

You will be working with landowners, contractors and partners, often in complex delivery environments where priorities need to be managed day to day.

What we offer

· Hybrid working

· 25 days annual leave per year, plus bank holidays

· Enhanced pension scheme

· In-house training opportunities

What we’re looking for

You don’t need forestry qualifications, but you do need relevant experience in operational or project management.

We are looking for someone who can:

· manage projects or programmes from planning through to delivery

· coordinate people, staff and external contractors

· work with landowners, partners or stakeholders

· manage multiple priorities and resolve operational challenges

· support specialist technical teams in delivery

· communicate clearly and build strong working relationships

Experience in forestry, farming, conservation, land management or similar outdoor sectors would be an advantage, but we are open to different backgrounds.

About Bristol Avon Rivers Trust

Bristol Avon Rivers Trust is an independent environmental charity dedicated to restoring and protecting the rivers of the Bristol Avon catchment for people and wildlife.

We work across urban and rural landscapes to deliver practical river restoration, natural flood management, climate resilience, biodiversity recovery and community engagement projects at a catchment scale. Our work ranges from removing barriers to fish migration and restoring river habitat, through to supporting regenerative farming, creating wetlands and woodlands, and engaging communities in citizen science and environmental action.

As the Trust continues to grow in scale, ambition and complexity, we are seeking an experienced and highly organised Head of Operations to help strengthen our organisational systems, support our team and enable the effective delivery of our strategic vision.

Location
Hybrid working – with regular attendance across BART offices, project sites and meetings within the Bristol Avon catchment.

Reports to
Chief Executive Officer

Hours
Full-time (37.5 hours per week)
Flexible working arrangements considered.

Purpose of the Role

The Head of Operations will play a central leadership role within Bristol Avon Rivers Trust, ensuring the organisation operates safely, effectively, efficiently and sustainably as it continues to grow.

This is a strategic and hands-on operational role overseeing organisational systems, support governance, HR, compliance, health & safety, programme management support and internal operations.

Working closely with the CEO and Senior Leadership Team, the postholder will help manage the organisations systems and culture needed to support high-quality delivery across a growing environmental charity.

The role will suit someone who thrives in dynamic organisations, enjoys problem solving and optimising systems, understanding and making sense of complexity, and is motivated by supporting teams to deliver meaningful impact and achieving the organisations goals.

Key Responsibilities

Organisational Leadership & Operations

• Lead and oversee day-to-day organisational operations across the Trust
• Develop and improve internal systems, processes and operational procedures
• Support organisational planning and delivery against BART’s strategic objectives
• Work closely with the CEO and senior managers to support organisational growth and resilience
• Contribute to organisational decision-making and leadership culture

People & HR Management

• Oversee HR systems, policies and procedures
• Support recruitment, onboarding and staff development processes
• Help foster a positive, inclusive and high-performing workplace culture
• Support managers with operational people-management matters
• Coordinate staff wellbeing and professional development initiatives

Governance & Compliance

• Ensure compliance with charity, company and employment regulations
• Support the CEO with governance processes, trustee reporting and organisational policies
• Oversee organisational risk management systems
• Ensure appropriate insurance, contracts and compliance frameworks are in place
• Lead on operational health & safety systems and organisational compliance

Organisational Systems

• Support organisational budgeting and financial monitoring alongside the finance and Senior Leadership team
• Oversee operational procurement and contract management systems
• Support implementation and optimisation of organisational systems, including Customer Relationship Management (CRM) and IT systems including cyber security
• Improve internal reporting and programme coordination systems

Programme & Delivery Support

• Support operational coordination across BART programmes and projects
• Help ensure teams are appropriately resourced and supported
• Improve organisational project management systems and workflows
• Support efficient collaboration across delivery teams
• Contribute to organisational development opportunities and partnerships

Person Specification

Essential Experience & Skills

• Significant experience in operational management, organisational leadership or business management
• Experience developing and improving organisational systems and processes
• Strong understanding of governance, compliance and organisational risk management
• Experience supporting HR and people-management processes
• Excellent organisational and project management skills
• Strong interpersonal and communication skills
• Ability to work strategically while also being comfortable with operational detail
• Experience managing competing priorities in a fast-paced environment
• Proficient in Microsoft Office and organisational software systems

Desirable Experience

• Experience working within the environmental, charity or public sector
• Knowledge of charity governance and funding environments
• Experience supporting organisational growth and change management
• Familiarity with CRM systems and operational databases
• Understanding of health & safety systems within field-based organisations

Who We’re Looking For

We are looking for someone who:

• Is highly organised, proactive and solutions-focused
• Enjoys enabling others to succeed
• Can balance strategic thinking with practical delivery
• Is calm and adaptable in a growing organisation
• Has strong emotional intelligence and leadership skills
• Wants to help a small organisation grow and deliver its goal of restoring rivers, landscapes and communities

Why Join BART?

This is an exciting opportunity to help shape the future of one of the UK’s growing rivers trusts at a pivotal stage in its development.

You’ll join a passionate and ambitious team delivering meaningful environmental change across the Bristol Avon catchment, while helping build the organisational foundations needed for long-term impact.

Benefits

• 25 days annual leave plus bank holidays and Christmas close
• Flexible and hybrid working
• 9% Employer pension contribution
• Professional development and training opportunities
• Employee wellbeing support
• Opportunity to shape a growing organisation with real environmental impact

Equality, Diversity & Inclusion

Bristol Avon Rivers Trust is committed to building an inclusive and diverse workplace where everyone feels valued, respected and supported.

We actively welcome applications from people of all backgrounds and communities, particularly those underrepresented within the environmental sector.

Forest Bridge School, a highly regarded special free school in Maidenhead, Berkshire, for children and young people with a primary diagnosis of autism, is seeking a Head of Operations.

The school delivers an integrated approach that combines ABA (Applied Behaviour Analysis), evidence-based therapy, and tailored curriculum pathways to maximise pupil outcomes and preparation for adult life. The school’s motto is “Through Adversity to the Starts” and is recognised for innovation, high expectations, and transformational outcomes for children and young people with autism.

The Role

The Head of Operations provides senior operational leadership, oversight and assurance across the school’s support services, ensuring that operational HR, finance processes, Site, ICT, Health & Safety, data protection, and compliance arrangements function effectively and lawfully.

The role is focused on implementation, oversight, consistency, quality assurance and risk management, with responsibility for day-to-day operational activity delegated to the Operations Lead.

Key Responsibilities

• Participate fully as a member of the Senior Leadership Team, contributing to the effective leadership and management of the school
• Provide professional operational advice and assurance to the Headteacher and SLT
• Work with the CEO, Headteacher, and Head of People Strategy and Finance to support budget monitoring and financial planning
• Provide oversight of day-to-day financial processes, ensuring compliance with financial policies and procedures
• Provide senior leadership, line management and performance oversight of the Operations Lead
• Lead on Health & Safety alongside the Headteacher and Site Manager
• Provide oversight of ICT infrastructure and support services
• Act as the school’s Data Protection Officer
• Work closely with the Headteacher and Head of People Strategy and Finance to ensure operational HR practices reflect the school’s ethos, policies and workforce requirements

We are looking for a candidate who has:

Essential

• Relevant professional qualification or demonstrable expertise in one or more areas: HR, Finance, Business Management, Operations, or Public Sector Management
• Strong working knowledge of financial procedures, controls and budget monitoring
• Strong working knowledge of operational HR practices
• Experience of leading and managing multi-disciplinary support services (e.g. finance, site management, HR, ICT, administration)
• Experience of line management and developing others
• Experience of working at a strategic or senior leadership level, contributing to organisational planning and improvement
• Strong leadership and people management skills, with the ability to set direction and hold others to account
• Strong communication skills, both written and verbal, including report writing for senior leaders and governors

Desirable

• Experience supporting financial audits (internal or external)
• Experience using school MIS, HR or finance systems
• Strong working knowledge of School Business Management or equivalent (e.g. SBM, MBA, NPQEL/NPQSL)
• Data analysis skills to support operational reporting
• Experience of Site projects
• Experience acting as (or supporting) a Data Protection Officer

Applications close on Wednesday 24th of June, with interviews being held on Wednesday 1st of July.

Forest Bridge School is committed to safeguarding and promoting the welfare of all children. The successful applicant will be required to undergo an enhanced DBS check and comply with all safeguarding requirements.

If this sounds like you and you're keen to hear more, please do get in touch ASAP!

Please note, only successful applicants will be contacted with further information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

We are seeking a Director of Operations to join ERA at a pivotal moment of growth. This is a senior, strategic hire  who will shape how ERA is structured, scaled, and sustained over the long term. In 2026, we are scaling to run two summer fellowships: an ERA:AI fellowship and an AIxBiosecurity fellowship, alongside at least two major conferences and a pipeline of new domain-specific programmes. We want to streamline our operations to match this scale.

Working closely with the Executive Director and Programme Director, you will take ownership of ERA's operational effectiveness, compliance, financial strategy, and team development. You will be the person who translates ERA's ambitious programme vision into the systems, structures, and culture that make it possible and who ensures that as we grow from a small core team to an organisation of 15–20+ people, we do not lose what makes us effective. This includes managing the visa and compliance infrastructure that underpins ERA's international fellowship model.

This is a high-trust, high-autonomy role. You will have real scope to shape the organisation's trajectory, building systems that stick, managing risk proactively, mentoring a growing operations team, and acting as a senior counsel to ERA's leadership. You will also be ERA's operational interface with our Board, including preparing materials, ensuring regulatory compliance, and flagging strategic risks.

Key Responsibilities

Operational Strategy & Scaling

• Set the strategic direction for ERA's operations function, ensuring it evolves alongside organisational growth

• Translate ERA's programme and organisational strategy into coherent operational frameworks and execution plans

• Lead ERA through its next phase of growth, from a small, generalist team to a larger, more structured organisation of 15–20+ staff managing the cultural and structural change this requires

• Design and implement systems, workflows, and processes that scale: robust, clear, and built to last beyond any individual

• Identify structural bottlenecks and scaling risks proactively, resolving them before they become crises

• Strengthen coordination between the operations, programmes, and research teams to ensure internal systems support high-quality external work

Financial Oversight

• Provide senior oversight of ERA's financial strategy, working closely with the (future) Finance Lead on multi-year planning, scenario modelling, and budgeting aligned with ERA's fundraising and growth plans

• Oversee financial reporting, controls, and compliance, maintaining standards appropriate to ERA's scale and funder expectations

• Manage stipend and reimbursement processing, grant financial reporting, and audit-readiness

• Integrate financial planning into organisational design and capacity decisions

Board Relations & Governance

• Prepare materials for Board meetings, ensuring ERA's leadership has clear, accurate information on operational and financial performance

• Ensure ERA meets all relevant legal and regulatory obligations — including charity law, data protection, employment law, and visa compliance

• Flag operational risks, resource constraints, and structural issues that require Board-level decisions

• Support ERA in developing governance structures appropriate to its growing scale and complexity

Team Leadership & Culture

• Lead, develop, and performance-manage ERA's operations team, building functional depth as the organisation grows

• Mentor junior operations staff, supporting their professional growth and expanding their capacity over time

• Help set the tone for ERA's culture and values as the organisation scales — modelling integrity, focus, and care for colleagues

• Coordinate across the senior team, acting as a thought partner and source of counsel for the Executive Director and leadership

Compliance, Risk & HR

• Oversee HR operations including employment contracts, visa and right-to-work compliance, onboarding, and staff policies

• Manage ERA's sponsor licence obligations, maintaining compliance with UKVI requirements and overseeing visa applications for a high volume of international fellows and staff -  a core and recurring operational responsibility given ERA's programme model

• Develop and maintain ERA's risk management frameworks, ensuring risks are identified, owned, and mitigated

• Ensure adherence to all relevant legal, regulatory, and institutional policies across ERA's operations

About You

We are looking for a senior operational leader who combines strategic clarity with a genuine bias for execution. You might be a strong fit if you:

• Have significant experience in operational leadership ideally at director level or equivalent, with responsibility for overall organisational performance across multiple functions

• Have led organisations or teams through periods of significant growth and change including managing the transition from a small, informal team to a structured, scalable organisation

• Think in systems you design processes and structures that work without you, and you take satisfaction in building infrastructure that outlasts any individual

• Are a proactive problem-solver you anticipate issues before they arise, move quickly when they do, and stay calm under pressure

• Have experience managing upwards including working with or preparing materials for a Board of Directors, and flagging risks at the right level of the organisation

• Are a strong people manager and mentor you invest in your team's development, hold people to high standards with care, and build culture through example

• Are excited by ERA's mission, you understand why mitigating catastrophic risks from frontier AI matters and want to build an organisation capable of doing it well

Essential

• Demonstrated experience in a senior operational or director-level role, with broad responsibility across multiple functions

• Financial literacy and oversight experience, including familiarity with budgeting, reporting, and financial controls

• Experience managing compliance across employment law, data protection, and/or charity 

• Excellent interpersonal and communication skills able to work effectively with technical researchers, programme teams, and external stakeholders

• Experience managing and mentoring a team

Desirable

• Track record of leading organisational change and scaling operations through periods of growth

• Experience working with a Board of Directors or governance body

• Background in nonprofit, research, or academic environments

• Familiarity with UK employment law and compliance requirements including visa sponsorship management

• Understanding of AI safety, governance, or a related field

Location & Working Arrangements

This role is based in Cambridge, UK. We encourage and expect in-person presence, particularly during ERA's fellowship periods and conferences. Outside of these periods, we offer flexibility around hybrid working.

In exceptional cases, we may consider candidates based overseas, provided they are able to be present in Cambridge during programme delivery.

ERA is able to support visa applications for this role. Eligibility for sponsorship will depend on individual circumstances and the applicable route; we encourage candidates to discuss this with us early in the process.

Benefits

• Competitive salary, dependent on experience 

• Professional development budget of £5,000

• Productivity budget of £2,000 

• Employer pension contribution of 10%

• Four weeks of PTO recommended per year

• Private health insurance including dental and vision

• Flexible and hybrid working outside of programme periods

• A mission-driven, tight-knit team working on one of the most important challenges of our time

• The start date is flexible, and we may be willing to wait for an extended period of time for the best candidate, though we’d prefer successful candidates to start as soon as possible after receiving an offer.

Application Process

Applications are reviewed on a rolling basis. We encourage early applications. Our process typically includes:

• Initial application (CV + short questions)

• Screening call

• Interviews with ERA team

• Paid work trial (two days, remote/in-person) and reference checks

• Employment offer

We recognise that this is a demanding process. We offer compensated work trials, and we will work with candidates to accommodate scheduling constraints.

Join Rainbow Trust Children’s Charity and play a vital role in ensuring our teams can support families facing the unimaginable, helping us make a real difference.

We are looking for an experienced Operations Manager to take operational ownership of IT infrastructure and MSP relationship management, facilities, fleet, and contracts across our organisation. This is a wide-ranging role where your work directly underpins our frontline teams’ ability to deliver life-changing support to families with seriously ill children.

About the role:

Reporting directly to the Director of Finance and Operations, you will have input into how Rainbow Trust manages its IT, property and facilities, and fleet - while also leading on the day-to-day operational infrastructure across the organisation, including overall responsibility for our IT infrastructure and security. The role holder will act as the primary internal point of contact for our Managed Service Provider, overseeing service delivery, SLAs, and ensuring our IT infrastructure remains secure, compliant and fit for purpose

Managing the office facilities, leases, and contracts across our head office and nine regional sites, you will lead on contract negotiation and supplier management, managing a central administration budget and project manage office moves and operational projects.

With a focus on improving the efficiency of our systems, processes and ways of working, you will also line manage our Fleet Administrator, overseeing our fleet of 80 leased vehicles and be an integral part of decision making.

This is a substantive management role with real ownership, and meaningful variety - ideal for an experienced operations professional with a sound understanding of Microsoft Administration and cyber security ready to take on a broad remit in a values-driven organisation.

What we’re looking for:

Applications will be particularly welcome from those who have demonstrable experience of negotiating and managing contracts, including managed IT service contracts and budgets. A qualification in cyber security or IT and experience of Microsoft administration, cyber security and MSP management is also necessary for this role.

• A systematic and effective problem solver – you are self-disciplined and analytical, and you thrive on providing solutions, delivering high standards, and are skilled in appropriately tailoring your output to a range of different stakeholders for decision-making.
• A self-disciplined multi-tasker who is able to work independently and at a fast pace to meet deadlines – you are someone who perseveres and ensures close follow-up of delegated tasks to deliver consistently high-quality work through to completion.
• A strong verbal and written communicator with a high level of attention to detail – you’re a quick decision maker, who operates well within a defined area of control, basing your decisions on policy and procedures.
• You build strong working relationships both internally and externally – you are driven to achieve results and have the ability to train and support others to make correct decisions
• You work well within established systems, standards and procedures – you are accurate, highly numerate with excellent Excel skills and make fact-based and solution orientated decisions.

Why join us?

We’re proud to be a Two-Star Best Companies Top 50 mid-sized organisation and a Top 10 Charity, and we’re committed to creating a great place to work. You will benefit from:

• Pension scheme where we contribute 5% of your salary and you contribute at least 3%.
• Flexible working hours to balance home and working life.
• 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time).
• The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping.
• Time off in Lieu.
• Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand.
• Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year.
• Access to the Blue Light Card Scheme, and other rewards and discounts.
• Bike to work, season ticket loan and payroll giving schemes.
• A recommend a friend recruitment bonus scheme.
• Robust training and development programmes to support your learning and growth.

If you’d like to find out more about these benefits and working with us, please visit our why work with us page.

More information about us and our recruitment process can be found in our online Candidate Pack.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

Apply now:

To apply please send your CV and Covering letter to us via the link.

Your covering letter should highlight why your application should be considered above others and clearly state how your experience matches the essential criteria outlined in the Person Specification.

For a full job description and person specification please visit our website 

Please disclose in your covering letter if you have used AI for any part of your job application.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Interviews will take place at our Head Office in Leatherhead. We will only contact those applicants who have been successful. If you require any adjustments during the interview process, please let us know.

An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer, and we welcome applications from all backgrounds.

The Centre for Homelessness Impact exists to improve the lives of people experiencing homelessness through better use of data and evidence.

IN A NUTSHELL:

This is a pivotal role at the intersection of finance and operations, helping to ensure the smooth and effective running of key organisational functions. The Finance and Operations Lead will play an integral role in overseeing the charity’s financial operations, supporting grant reporting and wider business development initiatives, and driving operational efficiency across the organisation.

WHY IS THIS ROLE IMPORTANT FOR THE CENTRE’S WORK?

Collaborating closely with the senior and wider teams, the Finance and Operations Lead will play a key role in financial management, and operational effectiveness, contributing directly to the success of our initiatives.

WE’RE LOOKING FOR SOMEONE WHO CAN:

• Be the main point of contact for all finance and operational queries

• Manage the organisation’s core financial operations, including monthly Management Accounts, project finances, VAT returns and financial reporting, while working closely with external bookkeepers to ensure effective financial management and compliance, while working closely with the COO on financial oversight and planning

• Coordinate and manage the annual budgeting, Mid Year Forecasting and audit processes, preparing financial information, liaising with budget holders and external accountants, and ensuring timelines, reporting requirements and supporting documentation are delivered accurately and on time, while working closely with the COO on final review and strategic adjustments

• Support the Head of People and Development with the delivery and implementation of the internal People Strategy (specifically focusing on refining recruitment, onboarding and offboarding processes, as well as providing support with grant reporting and budgeting requirements for funders)

• Manage day-to-day operations across the organisation, including onboarding new staff, supporting HR processes, coordinating office management and equipment setup, liaising with IT support providers, arranging organisation-wide cyber security training, and ensuring the smooth running of operational processes while identifying areas for improvement

• Collaborate with the Chief Operating Officer and the Head of Development and People to align financial and development goals

• Identify ways to enhance operational processes to support the growth of the organisation.

• Support the Engine Room team to establish effective organisational systems, routines and operational processes that support collaborative, person-centred and efficient ways of working across the organisation.

• Work closely with the Senior Team to provide financial insights, support strategic decision-making, and contribute to governance processes, including coordinating board paper inputs and monitoring organisational KPIs

RELEVANT EXPERIENCE AND BEHAVIOURS:

Criteria:

• Proven experience in finance and operations in a charity/ Third sector (Essential)

• Experience in fundraising/development initiatives (Desirable)

• Is committed to the vision and mission of CHI (Essential)

• Excellent communications skills, both written and verbal  with the ability to convey complex financial information to diverse audiences (Essential)

• Strong attention to detail, good organisational skills and an ability to work accurately, calmly and effectively (Essential)

• Good Excel skills with ability to create and manipulate pivot tables and use functions such as VLOOKUP and SUMIF. (Essential)

• Able to take a collaborative and proactive approach to operations, with a focus on continuous improvement. (Essential)

• Familiarity with financial regulations and a commitment to maintaining compliance. (Essential)

• A team player able to adapt to changes in workload and priorities (Essential)

• AAT qualification or equivalent (Desirable)

TERMS OF APPOINTMENT:

• Both full and part-time considered.

• Salary: £35,000 to £45,000 (pro rata if part-time), depending on experience.

• Location: London (hybrid working model, with at least one day per week in the office)

WORKING AT CHI:

As part of the team, you’ll have access to a range of benefits, including:

• Interest-free loans for travel, cycle to work, and tenancy deposits

• Pension scheme with 8.5% employer contribution

• 30 days’ annual leave, rising to 33 with service

• Enhanced family leave and pay

• Employee assistance programme

• Flexible working

• Generous learning and development budget

• Quarterly team away days

TO APPLY

We use Applied for all our internal recruitment - an independent online recruitment platform that reduces bias, improves quality of hire and increases diversity. 

The closing date for this role is Monday 15 June 2026.

First round of Interviews to take place during the w/c 22 June 2026. This will include a short written exercise (that needs to be completed ahead of the interview). All details will be provided in due course.

Be Our First Hire. Build the Infrastructure that Saves Lives.

About Us
We are a newly registered, fully-funded UK health charity embarking on a variety of health-related Missions.  Having secured Charity Commission approval and robust initial funding, we are now ready to step out of the planning phase.

Duet Health Foundation is starting with significant funding and access to external resources to support our initial campaigns which will include;

- Addressing significant safety issues related to certain commonly used medicines, gathering data on adverse events and deaths in order to campaign for ways to mitigate this.

- Raising awareness of rare diseases which are being missed. These can significantly affect sufferers’ lives, and while they may be relatively easy to diagnose and treat, are often simply not recognised by primary healthcare providers.

We are seeking our first employee—a visionary Director of Operations—to build our operational infrastructure from the ground up and turn our strategic vision into a highly impactful reality.

The Role

As our first hire, you will be a key part of the operational architecture of the charity. Working closely with the Founders, you will help transition the organisation from a newly approved legal entity into a fully functional, compliant, and active campaigning force. This is not a role for someone who just wants to manage existing systems; it is for a builder who also wants to create them.

The Director of Operations is a pivotal senior leadership role within the organisation, responsible for creating the operational backbone of the organisation. This role ensures that the organisation’s systems, people, suppliers and processes operate smoothly, safely and compliantly, enabling high-quality delivery. The Director of Operations will provide strong day-to-day operational leadership and discipline, freeing the Founders to focus on strategy, partnerships and organisational growth. The postholder will be highly organised, practical and accountable, with a strong focus on implementation and follow‑through.

To apply for this role, you will need to have significant operational management experience in a charity or similar environment. You will have demonstrable experience of managing complex operational systems and will have proven experience of workforce planning, operational delivery and implementing organisational change. You will have experience of managing suppliers, contracts and procurement processes and will have a strong understanding of operational compliance, risk management and audit readiness. Overall, you will be practical, organised and solutions-focused, with the confidence to work across teams and with trustees, suppliers and external partners.

Key Responsibilities

• Operational Blueprinting: Design, implement, and oversee all required documentation and Standard Operating Procedures (SOPs), financial controls, and risk management systems.
• Governance & Compliance: Ensure total alignment with Charity Commission regulations, particularly the CC9 guidelines regarding political and health campaigning.
• Information Governance: Establish secure data sharing, privacy frameworks, and GDPR structures for future collection of sensitive patient and clinical data.
• Strategic Scaling: Manage third-party vendors (legal, IT, Associate contractors etc) and eventually support building the infrastructure for future recruitment.

About You

• Experienced: You have at least 5 years’ experience of operational management within the UK charity sector of the NHS, the pharmaceutical industry, or healthcare regulation (e.g., MHRA, NICE).
• A "Builder": You thrive on both teamwork and autonomy. You have a proven track record of setting up systems, policies, and teams from scratch.
• Governance Savvy: You have a solid understanding of UK charity law, compliance, and financial frameworks.
• Locally Based: You live within 25 miles of Camberley, Surrey, allowing for regular, in-person collaboration with the Founders.

Why Join Us?

This is a rare opportunity to shape a charity's DNA from day one. You will have substantial autonomy, and the opportunity to play a key part in building an organisation that will directly improve patient safety and rare disease outcomes across the UK.

The Founders of the charity are a married couple who have both spent their working lives in healthcare and health research, particularly focussing on  developing treatments for often-neglected patient groups.