We are looking for an Operations Manager to join our Senior Management Team, and lead the delivery of our commercial offer, while overseeing the smooth running of the organisation by working in collaboration with the Programme Manager and Finance Manager, under guidance from the Co-CEO.

Job Overview:The Operations Manager is responsible for Dose of Nature’s day-to-day operational management, providing a welcoming and efficient front face and ensuring organisational effectiveness to support the delivery of Dose of Nature’s strategic objectives. 

We are recruiting for an upcoming project and the role will be based in the North Guildford area. 

Dose of Nature is a mental health charity whose objective is to improve the mental health and wellbeing of individuals through increased engagement with the natural world. Our work is rooted in a wealth of scientific evidence that demonstrates the physiological and psychological benefits of spending time in nature.We deliver ‘nature prescriptions’ to people referred by their GP with a wide range of mental health issues, including depression, anxiety, trauma, and addiction. Our 10-week Dose of Nature Prescription Programme is overseen by psychologists and is a genuine alternative to both medication and more traditional psychological interventions. Through a combination of education, first-hand experience, and practical and motivational support, we aim to encourage a greater connection with nature, and inspire lifestyle changes that will have a significant and lasting impact on mental wellbeing.Dose of Nature is a fun, supportive and lively organisation that encourages creativity and independence as well as a strong sense of working together as a team. 

Listed are the main responsibilities and duties of the post but it is neither exhaustive nor exclusive and the postholder may be required to undertake such other duties and responsibilities as may reasonably be expected of an employee of this grade.

Key Responsibilities 

• To oversee the smooth running of the office, ensuring Dose of Nature’s operational systems,  processes and policies are fit-for-purpose, compliant with current legal requirements and  are maintained effectively and efficiently.

• To be the initial point of contact for all enquiries, responding quickly and efficiently to  requests for information and other enquiries from a wide range of stakeholders, including  clients, guides, health professionals, supporters, media, academic institutions, and trustees.

• To be the main point of contact for volunteer guides; supporting all aspects of the  recruitment and induction process; and providing guidance and support to existing guides – including management of the on-going training programme. 

• To support the programme of regular group sessions – ensuring session leads and  participants have the support they need so the sessions run smoothly; including welcoming  participants, introducing them and attending where appropriate.

• To support the development and implementation of the annual Dose of Nature work plan: setting up and maintaining systems to monitor progress; liaising with and supporting  colleagues to ensure delivery; and providing regular reports.

• To promote and raise awareness of Dose of Nature Surrey – building and maintaining a consistent  social media presence across a range of platforms; producing a quarterly Newsletter;  attending promotional and networking events as appropriate. 

• To ensure statutory compliance with Health and Safety legislation – conducting risk  assessments, monitoring performance and reviewing procedures.

• To manage the internship and work experience programmes – overseeing recruitment giving clear guidance on standards and day-to-day management support.

Do you want to work with a leading advocacy charity organisation supporting those in need?

Do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge?

Are you keen to make a difference to people who want to be heard?

Then come and join us here at VoiceAbility.

Benefits:  

• 28 days annual leave plus bank holidays
• 5% employer pension & 3% employee contribution
• Salary sacrifice pension scheme
• Separate Life Assurance Cover
• Staff discount scheme including retail discounts, entertainment, holidays etc
• Discounted Gym Membership; Employee Assistance programme
• Supportive working environment fostering a good work/life balance
• Support with continuous professional development

About us

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations.

We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most.  For more information on what Advocacy is and the services offered then please visit our website.

About the role 

We have an exciting opportunity for an Operations Manager to join our team to lead us on the delivery and development of existing and new contracts covering London and the Southeast; this currently includes Bedfordshire and Hertfordshire.  This is a permanent role, working full time, 35 hours a week. Reporting directly to the Director of Operations, you will be a passionate supporter of quality driven provision and in coaching others to achieve excellence in advocacy delivery.

How will you make a difference? 

• Drive the existing Advocacy contracts to meet our organisations exacting standards
• Lead and directly line manage team leaders and contract manager
• Enhance the experience of clients accessing our services
• Deliver a quality service that is financially sustainable to meet set budgets and efficiencies
• Ensure a culture of continuous performance improvement and staff development within your area of responsibility
• Analyse delivery targets in line with national expectations and appropriately respond to identified under/over performance
• Develop and maintain productive relationships with other organisations and sector leads to support the organisations potential for growth
• Lead the implementation of new Advocacy contracts within your geographical remit

About you

We are looking for a strong influencer and leader to help drive forward high standards of practice within your region meeting outcome frameworks and KPI performance.

You will demonstrate excellent leadership skills in quality assurance standards and financial performance. We are looking for someone who can balance the retention of existing relationships whilst being confident to establish and drive new opportunities for growth.

Equality and Diversity
VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.

Important Dates:

Closing date for applications: midnight on Sunday 10th July, however, VoiceAbility reserve the right to withdraw this vacancy before this date.

Interviews via Teams: week commencing 18th July

How to apply

To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form.

Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification.

We look forward to hearing from you.

VoiceAbility are a Disability Confident employer. If you need to apply in a different way, please contact HR.

VoiceAbility reserve the right to close this vacancy early should a sufficient number of candidates apply.

OPERATIONS MANAGER - GIVING PLATFORMS

Salary: £34,000 - £40,000 + benefits

Location: Stratford w/ high-flex

Contract type: 12 month fixed-term contract

Hours: 21 per week (3 days)

Closing date: Wednesday 6th July 2022, 23:55

Why we need you

We have an exciting opportunity for an Operations Manager that is responsible for managing the operational delivery of several processes within the Giving Platforms portfolio; including Facebook & SMS Gift Aid, platform innovation & product development and co-ordinating responses to single product briefs to support delivery. This includes day to day management of key suppliers, delivering robust operational processes that support our products, and developing new processes to support innovation.

What I will be doing?

Make an impact every day by…

• Act as the business process owner for key processes, ensuring they are delivered effectively and in line with performance expectations

• Lead and coordinate matrix teams to deliver the operational plans, and shared goals including defining process scope, document requirements and coordinate elements to ensure effective delivery

• Define and proactively manage projects & plans, identify dependencies. Working with your Senior Manager and key stakeholders to flag risks & issues & co-create mitigation plans

• Work closely with product and product development colleagues across the portfolio to review, update and create processes to ensure efficient and consistent approach across the product area

• Build excellent working relationships with internal teams and external partners and suppliers to deliver the priorities and shared goals of the Charity and product area

• Ensure equality and diversity is celebrated and considered as part of all decisions taken

• Committed to Cancer Research UK's vision in beating cancer sooner

What skills are you looking for?

You'll be able to bring to the role…

• Relationship building: has gravitas and respectful ways of working with colleagues across the organisation, able to influence internally and externally

• Excellent interpersonal and communication skills with the ability to present complex information clearly and concisely verbally and in writing

• A keen understanding of technical issues and constraints but able to communicate with technical and non-technical people

• Experience working with suppliers delivering the following: payment processing, fulfilment, procurement, contract management and data management

• Negotiation and management: focused on the ability to create outcomes of advantage to the charity (efficiency and ROI) from business dealings with suppliers and partners

• Analytical: the ability to evaluate, interpret and draw conclusions from data and insight and then to take appropriate action. Deliver and focus on key areas of operational and strategic importance to deliver targets

• Experience in managing multiple projects, deadlines and objectives effectively. Makes time for the important as well as the urgent

• Demonstrates flexibility; comfortable with change and able to adapt to changing business needs

What will I gain??

Without you we wouldn't be able to achieve our aim of seeing 3 in 4 people survive cancer by 2034. So, we want to reward you in as many ways as possible.

Our benefits package includes discounts on anything from travel to technology, generous holiday allowance and much more.?We want to ensure that you have the best work/life balance possible, so we actively encourage a flexible working culture for all of our roles wherever possible.?Depending on your role, options for flexibility could include homeworking, reduced or flexi-hours, job shares, job splits, and core hours. For the majority of our office-based roles?you'll only be?required to work from a specific location for 1 or 2 days a week on average.?You'll also be able to access a wide range of learning and development opportunities.

And ultimately, you'll know that you'll be changing lives through your work.??If you're as ambitious as we are, join our collective force and enjoy an excellent career, as we save lives and add years.?

Together, we will beat cancer.

Fundraising Operations Manager

Salary - £39,439 to £46,401 pro rata

Contract Type - Fixed term (18 months)

Hours - Full (with potential to consider part-time)

Location - City Road EC1 with hybrid working pattern

Benefits - Excellent package including 27 days annual leave + bank holidays

Charity People are delighted to have partnered with Moorfields Eye Charity in their search for a Funding Operations Manager. This is an opportunity to combine grants management experience with helping delivery an exciting project to procure the charity's first grants management system.

About Moorfields Eye Charity

Moorfields Eye Charity are the main grant-making and fundraising charity for Moorfields Eye Hospital NHS Foundation and its academic partner University College of London (in particular the UCL Institute of Ophthalmology). The grant-making programmes support innovation in eye health and have an emphasis on building capacity and developing the careers of researchers and clinicians. Moorfields are also investing in pioneering research including a fully digital 3D printed prosthetic eye and harnessing artificial intelligence for eye health.

About the role

The newly created funding operations manager role is an exciting opportunity for a confident and experienced grants manager to lead the charity's most strategic IT project to procure the charity's first grants management system.

Working across the team you will lead on the scoping and procurement stages for the project and help to deliver its implementation plan. Harnessing your grant management experience, understanding of grants data, impact monitoring and reporting you will streamline the grant management processes, enhance the reporting and supporting the efficient delivery of their increasing grant-making activities.

This will be a varied role and will require you to be agile and work strategically. You will need to work collaboratively and establish effective working relationships across the teams the charity and with Moorfield's Eye Hospital NHS Foundation Trust and UCL including their research and finance offices.

For more information and to view the job description for this role please visit https://charitypeople.uk/moorfields.

About you

We are looking for an individual with experience of grant management with an established track record ideally in a health or medical research charity. You may have a qualification in a biomedical sciences/health subject or research experience in an academic or clinical setting.

You will be interested in the operational side of grants management, have a good understanding of business processes and will have project management experience. You will have experience in using grant management systems and experience of reporting, analysing and monitoring grant programme data from various sources.

You will be an excellent communicator with an aptitude to influence and lead others in a confident and positive manner. Your ability to think creatively, plan, problem solve and implement decisions in an evolving and fast-paced environment will be key to your success in this role.

To apply

Please send your CV to Kate at Charity People. If your application is successful, we'll be in touch with further details and to arrange a phone or video call. We encourage you to apply as soon as possible as interviews are happening on a rolling basis.

We wish you all the best with your application.

Charity People actively promotes equality, diversity, and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities with which we work.

Reboot West is an exciting and innovative programme, providing long-term relationship-based support to young people leaving care across the southwest. We are seeking a manager to lead a growing team of highly skilled EET and Wellbeing Coaches. Reboot is trialling the use of Acceptance and Commitment Therapy to transform young people’s lives, helping them to determine and meet their own aspirations and succeed in education, training and work. We are in the closing stages of entering a partnership to extend this pioneering service to more young people across the sub-region as part of a major impact trial. This will involve partnership working to deliver a large-scale evaluation of what works in supporting care leavers into employment and education – on a scale that has never been done before in the UK.

We are particularly keen to increase applications from ethnic minority and Muslim candidates as they are currently under-represented in our organisation. We would also like applications from people with relevant lived experience.

We are a leading youth homelessness charity based in the Southwest, working with over 1,500 young people. We have strong local partnerships and adhere to the best practice in the sector. We build trusting relationships between our young people and our colleagues, and this is at the core of our work.

What we are looking for:

• You are an experienced and effective people manager, able to motivate and develop colleagues to enable them to deliver effective and creative services.
• You are committed to the principles of Psychologically Informed Environments (PIE) and the use of reflective practice in your work.
• You are keen to learn more about ACT and develop your own and your team’s ability to use it in your work practice.
• You are able to understand, interpret and monitor financial and performance management data.
• You thrive when working under pressure, juggling tasks whilst remaining positive and focussed.

If you have transferrable skills and you are interested in this role, but you are worried about the application process, please get in touch with us. We encourage you to have an informal chat with the recruiting manager to discuss how your personal or professional experience and skills could be transferred to this role. Details of how you can do that are further down in this advert.

What you will be doing:

• You will support, motivate and manage a growing team of EET and Wellbeing Coaches.
• You will directly line manage Team Leaders each of whom manages 4-5 Coaches as well as holding a small caseload.
• Through constructive communication with partner organisations (e.g. local authority colleagues, employers and training providers) you will share learning, work together to improve processes and jointly develop innovative solutions to meet care leavers’ needs.
• You will be focused on outcomes and ensure contract targets are achieved by checking, collating and presenting quantitative and qualitative data.

You will manage the Reboot West team and your line manager will be our Programme Manager.

What we are offering:

• The opportunity to lead a high-profile project that is likely to progress to a major impact efficacy trial.
• An opportunity to work in a psychologically informed environment (PIE) and develop experience of using ACT in a non-clinical setting, with support and supervision from the world leading professional on ACT for adolescents.
• Very generous annual leave entitlement of 30 days per annum plus Bank Holidays.
• Flexible working hours.
• A very supportive environment with reflective practice, regular supervisions, team and cross departmental and company development days.

Contract details: 

• Hours per week: 37.5 (this represents full time hours)
• Contract type: Permanent
• Pay: £30,984 - £33,486 per annum
• The location: 1625 Independent People’s head office: Kingsley Hall, 59 Old Market Street, Bristol, BS2 0ER. There is also flexibility and support to manage working from home.

In partnership with Ivy Rock Partners, WaterAid is looking to recruit a new UK Finance and Operations Manager.

WaterAid is an international not-for-profit, determined to make clean water, decent toilets and good hygiene normal for everyone, everywhere within a generation.

Since we started in 1981, we’ve remained resolutely focused on tackling these three essentials that transform people’s lives.

Without all three, people can’t live dignified, healthy lives. With all three, they can unlock their potential, break free from poverty, and change their lives for good. Children grow up healthy and strong, women and men get to earn a living, whole communities start to thrive. It sounds normal and it should be.

The position sits within the WAUK Financial Accounting Team, a combination of UK and internationally based team members, the main member of the WaterAid federation. Financial Accounting team is responsible for a strong financial control environment across all WaterAid UK, to ensure that we can both secure and utilise funds optimally in delivery of WaterAid’s mission. The team is responsible for accurate reporting (including statutory accounts, tax returns etc), ensuring transactions are processed and compiled within the strict rules of the external regulators.

This position reports to the Head of Financial Accounting, for whom it will act as a deputy as and when required.

We’re looking for:

• Fully qualified professional (accounting/ tax/ audit qualifications will be considered).
• Strong knowledge of accounting and tax regulations applicable to UK charities, in particular the SORP, corporation tax and VAT relating to charities.
• Line management experience
• Experience of producing statutory accounts for a comparable organisation.
• Strong analytical skills.
• Working knowledge of the external audit process.
• Ability to make innovative proposals for improving the running of a Finance department.
• Customer focus attitude and good relationship builder
• Ability to work systematically and methodically, managing time effectively
• Ability to influence senior leaders.
• Excellent verbal and written communication skills
• Proven ability to collaborate professionally with a diverse group of experts (both internal and external)

Please contact Phil Southern from Ivy Rock Partners for more information.

• You will need to submit your CV and a brief statement of motivation by Wednesday 13th July
• Shortlisting on Friday 15th July
• Interviews will be held with WaterAid week commencing 18th July

The Crystal Palace Community Trust Operations and Finance Manager will be an important member of the team. Based at Anerley Town Hall, which is a historic, landmark building, with excellent public transport links and on-site parking for staff, the post holder will help deliver a high-quality service to all users of our building.

An important element of the role is use of financial systems such as Quick-books and Microsoft Excel. The post holder will make recommendations for future operational improvements, provide accurate, timely financial reports and help steer CPCT to deliver a positive value for money service that improves the lives of local people.

Key Responsibilities

• Operational Management of the building
• Finance and Risk
• Management of front line staff
• Management of Business Centre tenants

1) Operational Management of the Building:

• Facilities management and space hire – oversee management of an effective reception service including community space hire.
• Oversee building maintenance programme e.g. service contracts, one off repairs, cleaning
• Management of IT provision to the building
• Ensuring appropriate health and safety measures are in place
• Ensure the building is properly secure and alarmed at all times
• Process works, purchase orders and contracts in accordance with CPCT’s procedures
• Ensure consumables needed are stocked
• Comply with current legislation regarding building management

2) Finance and Risk

• Process income received and payments made accurately
• Provide monthly reports on finances based on QuickBooks records maintained by CPCT staff
• Present information in good time for the Finance and Risk Sub-Group and the CPCT Board: attend and present at these bi-monthly meetings if required
• Assist with preparation and finalisation of annual budgets to be agreed by the Board
• Assist with preparation of annual accounts with the CPCT CEO and Treasurer for the external accountant to finalise/audit
• Provide ad-hoc review and analysis on income and expenditure areas if specifically required,
• Maintain and Develop CPCTs risk register to identify main areas of risk/exposure, enabling CPCT to allocate sufficient resources to mitigate these
• With the CPCT’s General Manager develop, implement and maintain a business continuity plan (BCP) to provide physical sustainability
• Carry out risk assessments as required to add a practical level to the risk analysis process in a clear format for the Board and other stakeholders

Management of front-line staff

• Manage front line administrative/reception and caretaking staff
• Provide staff with support and advice where necessary
• Manage staff time in order to ensure consistent cover for reception and caretaking functions
• Carry out staff appraisals in accordance with CPCT procedures

Management of business centre tenants

• Manage day to day relationships with business centre tenants in a professional, friendly manner
• Provide any necessary day to day support to business centre tenants
• Keep business centre tenants apprised of any issues relating to the operation of the building

Please ensure that the Job application form, equal opportunities form attached below are completed and returned by the closing date of 15th July 2022

We’re currently working with a fantastic disability charity who are looking for a Data Operations Manager to join their team on a 6 month basis. You’ll manage the Data Operations team of 3 staff members, ensuring timely processing of the charity’s fundraising income, month end reporting for fundraising, as well as routine data work. You’ll manage suppliers and relevant tools and platforms related to the CRM, including Just Giving and the charity’s Gift Aid function.

You’ll support the sign and implementation of the Fundraising Operations strategy which will deliver an exceptional support journey to their donors, ensuring best practice across the data operations team for GDPR, data and fundraising compliance. You’ll ensure that all teams across Fundraising Operations are working in a coherent manner and manage working relationships across the organisation, ultimately benefitting supporter experience.

You will need:

• Excellent database management skills
• Strong analytical skills
• High standard of work across personal and transactional data in a not for profit
• Knowledge of a fundraising database and related tools, e.g. Importomatic
• Knowledge of fundraising supporter journeys

If you would like to have an informal discussion, please call Chloe or James on 02030 062787 or email [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. We proactively welcome applications from a diverse range of candidates.

If enough applications are received the charity reserve the right to end the application period sooner.

Salary

£38,000-£43,000 pro rata

Location

Remote first with an office available in Central London and regular team meetings in the office

Reporting to

Chief Operating Officer

Employment Type

Permanent, full time

We are happy to talk about flexible working, including part time and job shares.

Application Closing Date

04/07/2022

Introduction to the role

This is an opportunity to help transform an organisation. Full Fact, the UK’s independent fact checking organisation, has grown from 8 to 34 people. We’ve done most of the nuts and bolts of policies, processes, and systems. We’re looking for someone who can lead our People Operations in a way that supports and brings the best out of the talented team we have, to deliver a new 3 year plan.

We are looking for an experienced professional with a proven track record of managing all aspects of the employee lifecycle, ideally including that of volunteers in a charity context.

At Full Fact we care about people. Your main focus will be to work with colleagues, offering effective advice, challenge and support. You will support people from their arrival at Full Fact and put in place measures to help them respond to the demands of fact-checking.

You will be the first point of contact for our management team. You will work alongside and develop them, ensuring all line managers meet our expectations and model our culture.

You will be a strong communicator with the ability to influence and engage colleagues. You will tap into the needs of the organisation, and manage how we communicate internally.

You will create our organisational development strategy that takes a bespoke approach to individual needs and supports us in developing and retaining the best talent. You will have the chance to take innovative approaches to developing performance, looking at everything from organisational design to employee benefits. There will also be the opportunity to input into developing a new volunteering programme.

As this is a stand alone role, some of your career to date must be in a generalist role. You must be responsive and adaptable with good people and organisational skills, and be comfortable with both the transactional and strategic aspects of People Operations.

You will need proven experience, in a stand alone role or as a partner to a department in a larger people team. An HR qualification or equivalent is valuable, but not necessary if you can show the experience.

You will report to the Chief Operating Officer.

We're looking for someone who wants to grow in the role as the organisation, and therefore remit of the role, grows. You will be supported to achieve this.

If you are interested in applying but not sure you have all the skills, please do apply. We are open both to supporting learning on the job and to rearranging tasks within the team to suit the skillsets of the best applicant

Job Definition

Day to day, the People Operations Manager manages all aspects of the employee lifecycle from guiding hiring managers through the recruitment process, to ensuring people have the support they need to be successful at Full Fact.

Much of your time will be spent working with colleagues, offering effective advice, challenge and support. You will coach the management team and help them develop our culture. You will manage weekly communications to the team and be responsible for our employee surveys. You will work closely with the Senior Operations Manager to manage the salary and training budgets, and to onboard and offboard employees.

Longer-term, you will create our learning and development strategy, taking a bespoke approach to individual needs and supporting us in developing and retaining the best talent. You will have the chance to take innovative approaches to developing performance, looking at everything from organisational design to employee benefits. There will also be the opportunity to input into developing a new volunteering programme.

Outcomes

• Grow our management capability by providing coaching, support and advice to managers and teams on all matters relating to people, including managing occasionally complex issues such as absence, performance management, disciplinary, grievances and dismissals

• Support collaboration and connection between teams in our growing organisation, by developing and delivering communications which keep people informed and engaged in a remote-working environment

• Demonstrate our commitment to supporting our people, by promoting collaborative work on topics such as Mental Health and Equality Diversity & Inclusion and overseeing the administration of employee benefits, including parental leave, pensions and flexible working

• Help us recruit the right people to deliver our plan, by developing job descriptions, improving our use of our recruitment platform, designing attraction strategies, and continuously improving the induction and probation process.

• Maintain a fair and open culture, by gathering and using data and consulting widely in the design of people policies and processes.

• Develop high performance across the organisation by creating the learning and development strategy, considering individual development needs and value for money.

What we are looking for from you

Political impartiality and sensitivity:

You are committed to the political neutrality of our work and have a good understanding of impartiality (please see the rules on our website).

Understanding of public debate in the UK and sensitivity to the political context we work in.

Skills

• Proven experience in managing the employee lifecycle (recruitment through to exit) including managing varied, complex employee relations issues and capable of managing several issues at once

• Working knowledge and confidence in employment law and evidencing sound judgement on when we can be flexible and when we need to be rigid in our approach

• Experience of developing useful and usable guidance for managers and teams

• Understanding of GDPR and good management of personal data

• An intermediate CIPD or equivalent qualification is a bonus.

• Experience of BambooHR and TeamTailor useful, but not essential

Competencies

• Able to work independently and use your initiative in complex situations, drawing on your networks beyond the organisation for professional support and development

• Strong relationship building skills – you are equally comfortable having informal positive conversations as you are holding people to account and providing direct challenge

• Confident in both written and spoken communication with the ability to present to internal audiences both virtually and in person

• A growth mindset with an interest in learning and development and coaching

• Focus - you are able to stay on track, despite the unpredictable support needs of the organisation

• Attention to detail and an accurate and careful approach to the administrative elements of the role

What we offer

Starting salary of £38,000 - £43,000 depending on experience.

Workplace Pension

Generous holidays

• 25 days holiday plus bank holidays.

• In addition, we close the office for a period between Christmas and New Year.

• Day off for moving home.

Comfortable, centrally located London office with good transport links.

Employee Assistance Programme.

How to apply

Upload your CV and cover letter using the link below by 10am on Monday 4 July

Our recruitment platform will remove identifying details such as email addresses to allow us to sift applications anonymously

Before applying, please read the requirements we place on staff to protect Full Fact’s independence and non-partisanship on our website.

How the application process will work

We want to see you at your best to understand your strengths and the contribution you could make at Full Fact with strong support, including for your learning and development. We also want to make sure that we use your time well during this process and don’t ask for more from you than we need to. We will make any reasonable adjustments we need to make to this process to help ensure you can perform at your best. For more information about this before applying, please contact us.

The interview panel will be Will Moy, our CEO, Laura Dewis, our COO and Gill Massey, our current People Operations Manager.

The process starts off with an anonymised covering letter and CV. This will be read by at least two people to produce a shortlist for interview.

The first round interviews will be a phone (not video) interview, lasting no more than half an hour, at a time that’s convenient for you. We will record it so at least two people can review each interview to decide who we invite back for the second round. The recordings will be deleted at the end of the process.

The second round will include a structured interview and a timed task which assumes no prior knowledge. The task can be completed prior to the interview, at a time that most suits you.

The interview will be with the full panel by video and last no more than an hour. We’ll tell you everything you need to know to prepare, including anything we’d recommend reading in advance.

Are you a proven technology leader who has successfully led and developed Technology Services?

If so you could be the Head of Technology Services we’re looking for!

About the role

As our Head of Technology Services you’ll provide effective leadership and management to the Technology Services function which comprises of Service Delivery & Transition, Data Operations and Technical Services. Ultimately responsible for the overall technology operational services for the British Heart Foundation (BHF) (all 8 offices across the UK, c.730 shops and stores and c.4,000 staff). 

You’ll implement the Technology Operations Strategy and lead the Technology Services function, focusing on instilling accredited practices in line with ITIL and Agile best practices, so that our services are consistent, measurable and aligned with business expectations. You’ll also ensure the delivery of services within an agreed budget, by enhancing supplier and partner relationships and achieving value for money.

You’ll be accountable for the BHF-wide management of physical Technology assets, configuration items, change requests, problems, availability & capacity and all relevant processes and procedures. 

Working arrangements 

Please note this is a 9 month fixed term contract covering family leave. We'd be looking for someone to join is as soon as possible following the selection process. 

This is a dual location role, with your working time split between your home and our London Office. This will allow us to unlock our best work for our cause, blending the best of home and office working.

We understand that you might need a little help balancing your work and home life. Many of our people work flexibly in different ways, from the hours or days they work, to their office or home location or a blend between the two. Please feel free to talk to us at interview about the flexibility you may need; we’re happy to explore what’s possible for you and the role in helping to deliver our cause. 

About you

With a degree or equivalent experience in an Information Technology related subject, you’ll have a knowledge and understanding of all aspects of Technology Services, with expert knowledge of Service Delivery, IT governance and standards. This will have been maintained and developed through training, certification and by undertaking research and developing external professional networks. 

You’ll have an understanding of operational Technology services for a similar sized organisation and will also have practitioner level knowledge of ITIL and/or ISO9000 qualification or similar quality certification. 

With demonstrable experience and evidence of success in a similar role with multiple stakeholder groups, you’ll have previous experience of commissioning services from 3rd parties and managing relationships with suppliers, managed service providers and contractors. You’ll also have previous experience at a senior level within a Technology team of 30+ as part of an organisation which turns over at least £150m.

With extensive senior management and leadership experience in a complex organisation you’ll have previous experience of leading transformational change programmes involving business process, people and organisational change. You’ll also have experience in leading the successful implementation / adoption of ITIL within a Technology Services function.

To be successful in this role you’ll also have the following skills and experience:
• An assured, authoritative and confident personality, able to build excellent relationships with key internal stakeholders, at senior level, and with key partners and suppliers
• Customer focussed, ensuring customers are central to the delivery of the Technical Services Portfolio
• A change advocate, able to hold challenging conversations with both internal and external stakeholders, leading on these where necessary
• Able to motivate and coach a team to success, providing the necessary support but focusing on empowering each member to achieve more 
• Able to drive change and take the initiative, a decisive and a critical thinker 
• An innovative approach, challenging and changing the status quo 
• Ability to form good working relationships with both Technology and non-Technology staff and build credibility 
• Technically competent and strategically astute, able to lead and inspire a team of technical specialists to deliver an outstanding service

About us
 
Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world free from the fear of heart and circulatory diseases.

We celebrate diversity and make inclusion part of what we do every day. Diversity and Inclusion forms a main pillar in our People Experience Strategy. Our aim is for all of our colleagues and volunteers to bring their true self to work, so we can continue to fund life saving research.

What can we offer you

We offer excellent benefits including 30 days annual leave, private medical insurance, dental health cover, pension, and flexible working. We commit to actively developing you and offer learning and development opportunities to support, inspire and help you unlock your full potential.
 
To find out more about benefits available at the BHF please download our benefits document on our website. 

Interview process 

Please note interviews will be held via MS Teams.
 

NL Recruitment is currently looking for a Data Operations Manager for a national health related charity based in London.

Working closely with the Fundraising Operations Lead, you will deliver the fundraising operations strategy for the Fundraising and Supporter relations team. You will also:

• Be responsible for the timely processing and reporting of the fundraising and charitable income, month end reporting and routine data work
• Manage of relevant tools and platforms related to the CRM
• Act as project manager on larger pieces of work where appropriate
• Line manages 3 Data Officers

Our client is looking for a Data Operations Manager who has knowledge of the Raiser's Edge database. You will also have:

• Excellent database management skills
• Knowledge of fundraising supporter journeys
• Experienced in an income processing team
• Experience in line management

Please apply via our website. 

We’re working with a wonderful social welfare charity who are looking for a Fundraising Operations Manager to join their team. You’ll drive up the quality of their fundraising across all streams and improve the experience of supporters and volunteers. You’ll work closely with their CRM system and finance team, making significant improvement to the transparency and reconciliation of income. You’ll ensure excellent Supporter Care standards and that they are being adhered to across the charity.

You’ll be responsible for data management, data security, hygiene and best practice. You’ll ensure all departments are data compliant within the charity, reviewing and delivering data strategy by providing regular reports and insight. You’ll provide regular income reports to inform decision made across all income streams, developing imports and exports from the database for segmentation and analysis.

You will need:

• Experience within supporter care and data management
• Experience working with a busy fundraising team
• Experience working with fundraising database to provide insight, analysis and reporting
• Experience of defining and implementing new system process

If you would like to have an informal discussion, please call Chloe or James on 02030 062787 or email [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. We proactively welcome applications from a diverse range of candidates.

If enough applications are received the charity reserve the right to end the application period sooner.