Operation manager jobs in Bermondsey, greater london

Deputy Service Manager

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Job Title: Deputy Service Manager

Location: Southwark, please note that this location does not have step free access

Salary: £31,900

Shift Pattern: 37.5 hours per week Monday to Sunday on a rolling rota with shifts varying as 09.00 -17.00, 07.30-15.30 and 14.00-22.00 This role includes working weekends, evenings and bank holidays. You will also take part in our out of hours service for managers.

About the Role

We are seeking a dedicated Deputy Service Manager to join our service based in Southwark. The service is a short-term (up to two years) supported living service for people who have an enduring mental health diagnosis and who require and can benefit from, the help and support offered. It consists of 14 self-contained flats and one crisis room for adult men with medium to high-level support needs who require 24-hour supported accommodation, helping them to continue to live in the community and to reduce the risk of admission to hospital.

In this role, you will support in leading the team by providing overall leadership to the service and line management responsibilities to support, enable, and empower your team to deliver high quality support to our residents. You will also support with some day to day responsibilities of the team such as providing tailored support to our residents directly. As a Manager, you will support in driving service outcomes in line with contractual requirements, ensuring quality and consistency within a trauma and psychologically informed environment. You will ensure the service runs smoothly in collaboration with the team, wider teams, and external partners. We're looking for someone who is solution focused, has experience within a similar service environment, and can create a safe space for individuals to learn, and grow. 

You will support us continue to work in a trauma informed way, and create a psychologically informed environment, which supports us in creating a safe, respectful, and responsive environment which puts our people and communities at the forefront. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

Key Responsibilities Include:

• Line management and leadership, offering guidance and support throughout the employee lifecycle, fostering a supportive leadership culture focused on staff wellbeing, learning, and development
• Encourage productivity, engagement, and wellbeing of the team through regular check-ins, training, meetings, and supervisions.
• Support with day to day tasks within the service such as direct support to residents and supporting the team to deliver the best possible outcomes with their residents.
• Ensure Risk Management processes and policies are followed within the service.
• Property and housing management, ensuring accommodation standards, timely maintenance and reporting.
• Striving to ensure excellence and quality in our service delivery.
• Financial Management of service budget with cost saving mechanisms. 

About You

We're seeking someone who has a genuine passion for making a difference to lives, and helping to create safer communities for all. You will be a proactive leader, with the ability to motivate and empower a team to drive excellence, both as individuals, and as a team, whilst providing practical solutions to challenges which arise. You will experience of direct line management responsibility for the frontline care and support staff at your service who are providing housing related support to people who have experienced various difficulties and circumstances. We're looking for someone who can build rapport, trust, and create an environment which allows individuals to grow their skills and experience and develop as individuals. 

What we are looking for:

• Previous experience in supporting those who struggle with their mental health, ideally in a similar environment
• Ability to provide high quality support and line management to staff
• Ability to motivate and empower a team to achieve KPI's
• Ability to support the Service Manager and help manage staff with daily tasks, caseloads and overall day to day running of the service
• Ability to provide advice, guidance, and support to the team on all aspects of service delivery including resident related queries
• Ability to work flexibly to meet the demands and needs of the service. For example, Provide an emergency on call service as and when required in case of emergency
• IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, Microsoft, ATS, HR systems, and other types of organisational software
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Please note that this will take you through to our Central Administration team, who will then communicate your enquiry with us and we will arrange to call you back. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

To enable Operation Smile’s global surgical activities, OSUK’s Partnerships Team works to maximise high-potential income channels such as corporate partnerships, major donors, community fundraisers and trusts and foundations.

We have created an exciting new position in our team for an ambitious and confident relationship fundraiser. Working as part of the Partnership Team, the Philanthropy Manager position will secure critical income from new and existing major donors through compelling, donor-centred approaches and excellent stewardship.

The position will build on existing relationships with individuals who make significant personal donations, aiming to grow their contributions, as well as making approaches to new prospects, working closely with the Director of Partnerships.

Main Duties & Responsibilities

Philanthropy Development

• Ensure achievement of annual income target for philanthropy
• Develop and implement plans for a structured philanthropy programme, for both new and existing donors, aligning their giving with our strategic priorities
• Take primary responsibility for managing the current small pool of major donors, to grow and sustain their giving – strategic development of each relationship will be essential
• Develop and maintain a pipeline of new major donor prospects, creating propositions/proposals and making approaches, working with the Director of Partnerships
• Seek peer-to-peer introductions to new prospects, from existing donors, board members and other contacts
• Ensure accurate and timely reporting to donors and internal stakeholders
• Work with the Communications team to generate media presence and content to attract philanthropic interest from new prospects
• Represent Operation Smile UK in global philanthropy discussions, applying any global strategies to develop successful fundraising plans for the UK
• Lead on development and management of any philanthropy cultivation events

Additional Responsibilities

• Create and maintain annual philanthropy budget and business plan, including activities from current supporters and forecasting new business income

Additional Information

• 2 years’ experience in a philanthropy or business development role
• We promote flexible and hybrid working, with 2 days per week in our London office in Battersea (nearest stations Clapham Junction and Wandsworth Town). There will also be some UK travel for meetings, conferences and events.
• Some overseas travel required to visit projects and partner countries, a highlight of the role!

First-round interviews are set for the week of 2nd March 2026. We strongly encourage early applications.

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

To enable Operation Smile’s global surgical activities, OSUK’s Partnerships Team works to maximise high-potential income channels such as corporate partnerships, major donors, community fundraisers and trusts and foundations.

We have created an exciting new position in our team for an ambitious and confident relationship fundraiser. Working as part of the Partnership Team and line managing one Partnerships Officer, the Partnerships Manager position will secure critical income from new and existing corporate partners through compelling pitches and excellent stewardship.

The position will build on existing partner relationships with high-profile businesses like Superdrug, the Perfume Shop and Johnson & Johnson, aiming to grow their contributions, as well as making approaches to new prospects in relevant sectors, working closely with the Director of Partnerships.

Main Duties & Responsibilities

Corporate Partnerships Development

• Ensure achievement of annual income target for corporate partnerships
• Take primary responsibility for managing the current pool of medium and large corporate partnerships, including global partners (working with Operation Smile Inc), to ensure their growth and longevity – strategic input into the growth of each partner will be essential
• Develop and implement plans for partner activity to maximise all income channels, including corporate philanthropy, employee engagement, cause-related marketing and more
• Develop and maintain a pipeline of new corporate fundraising prospects, creating propositions/proposals and making approaches, working with the Director of Partnerships
• Enhance our employee engagement and community fundraising offer with simple, easy-to-do fundraising activities, linked to key moments in the calendar
• Ensure accurate and timely reporting to partners and internal stakeholders
• Represent Operation Smile UK in global corporate partner discussions, applying any global strategies to develop successful fundraising plans for the UK
• Lead on the development and management of any corporate partner cultivation events

Additional Responsibilities

• Line manage one Partnerships Officer, supporting them to manage inbound community fundraising requests and existing relationships, as well as smaller corporate partners
• Oversight of community fundraising income target delivered by the Officer
• Create and maintain annual corporate partnerships and community fundraising budgets and business plans, including activities from current supporters and forecasting new business income

Additional Information

• 2 years’ experience in a corporate partnerships or business development role
• We promote flexible and hybrid working, with 2 days per week in our London office in Battersea (nearest stations Clapham Junction and Wandsworth Town). There will also be some UK travel for meetings, conferences and events.
• Some overseas travel required to visit projects and partner countries, a highlight of the role!

First-round interviews are set for the week of 2nd March 2026. We strongly encourage early applications.

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

To enable Operation Smile’s global surgical activities, OSUK’s Partnerships Team works to maximise high-potential income channels such as corporate partnerships, major donors, community fundraisers and trusts and foundations.

We have an exciting position in our team for an experienced and ambitious trusts fundraiser. Working as part of the Partnership Team and line managing one Grants & Programmes Manager, the Senior Grants & Programmes Manager will secure critical income from new and existing trust and foundation donors through compelling pitches and excellent stewardship.

The position will build on existing multiyear relationships with donors giving at the six-figure level per year, aiming to grow their contributions, as well as making approaches to new prospects, working closely with the Director of Partnerships. The role is also the key liaison between OSUK and teams at Operation Smile Inc and in programme countries around the world, leading on donor reporting and sourcing programmatic information for new funding opportunities.

Main Duties & Responsibilities

Trust and Foundation Funding Development

• Ensure achievement of annual income target for trusts and foundations
• Take primary responsibility for managing the current pool of trust/foundation donors, to ensure their growth and longevity – strategic input into the growth of each relationship will be essential
• Develop and maintain a pipeline of new funding prospects, creating propositions/proposals and making approaches, working with the Director of Partnerships, with a focus on the highest value prospects (those worth six-figures per year plus)
• Ensure accurate and timely reporting to donors and internal stakeholders
• Represent Operation Smile UK in global funding discussions, applying any global strategies to develop successful fundraising plans for the UK
• Lead on development and management of any trust/foundation cultivation events

Programmes Liaison

• Lead on interaction with global teams at Operation Smile Inc (US) and programme country teams around the world, regarding OSUK’s funding of programmes
• Identify funding opportunities for new prospects and existing donors, sourcing relevant programmatic and financial information
• Support the allocation of OSUK’s funds to a portfolio of programmes that best meet our donors’ interests, and work with colleagues internationally to reallocate funds when needed
• Monitor projects’ progress against KPIs and ensure donor reporting (programmatic and financial) is complete and timely, and meets donors’ needs and expectations

Additional Responsibilities

• Line-manage one Grants & Programmes Manager, supporting them to manage their own portfolio of new prospects and existing relationships, including small trusts mailings
• Create and maintain annual trusts and foundations income and expenditure budgets and business plans, including current donors and forecasting new business income

Additional Information

• 4 years’ experience in a trusts/foundations/institutional funding role
• We promote flexible and hybrid working, with 2 days per week in our London office in Battersea (nearest stations Clapham Junction and Wandsworth Town). There will also be some UK travel for meetings, conferences and events.
• Some overseas travel required to visit projects and partner countries, a highlight of the role!

First-round interviews are set for the week of 2nd March 2026. We strongly encourage early applications.

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

Established in 1997, Jigsaw4u provide a range of services for children, young people and families experiencing complex social and emotional difficulties in SW London.

Jigsaw4u is a rewarding place to work with a supportive team environment.  Working for us offers the chance to make a real difference to the lives of children, young people and families.

We are seeking a proactive HR Operations Manager to join our Management Team.  This key role oversees HR and operational management, ensuring that our people, systems and processes support high-quality, impactful services.   

Jigsaw4u’s HR Operations Manager will oversee the day-to-day HR and operational management functions, supporting staff wellbeing, organisational development, compliance and high-quality service delivery.  This role is ideal for someone who thrives in a values-driven environment and is passionate about helping a charity maximise its positive impact on local communities.

Please refer to the Job Description and Person Specification attached for full details.

Applications will be reviewed on a rolling basis, and interviews may take place before the closing date.  We therefore encourage early applications, as the vacancy may close prior to the advertised deadline

We’re looking for an experienced and motivated Operations Manager to play a vital role at the heart of our organisation. This is a hands-on post that combines oversight with day-to-day delivery across all core operational functions - including HR, governance, IT and data, finance administration, and internal systems.. Reporting to the Chief Executive  and working closely with the senior leadership team, you’ll ensure the smooth delivery of the systems and processes that enable our frontline work and support our future growth. The role involves both direct delivery and coordination - particularly through co-ordinating relationships with key external service providers in IT and HR. You’ll help ensure these partnerships are effective, responsive, and aligned with the organisation’s needs. This is an exciting opportunity for someone who thrives on problem-solving, values good systems, and wants to help build a resilient and well-run organisation from the inside out.

We are taking rolling applications so please apply as soon as possible. To apply, please complete our application form.  The completed form is the only information we will use in consideration of your application, so please ensure that you complete it fully, with particular attention to your personal statement detailing how you meet the required specifications for the role.

Job Title: Operations Manager – Osborne Partnership

Hours: 37.5 hrs per week (full time equivalent).

Salary: £53,508 dependent on qualifications

Responsible to: Chief Executive - Senior Management Team (SMT)

Responsible for: 4 x Senior Service Managers

3 x Service Managers

Responsible for the safe delivery and environment of the Osborne Centre (both Partners and staff) delivering a range of quality services for our Partners (service users) and ensuring that the management systems are in place and operational.

Qualification(s) Level: Applicants with Level(s) 5 Leadership & Management  Social Care/ Education/ Health (particularly with adults with learning disabilities) or similar qualifications (including degree equivalents or better), are especially welcome however we will consider applicants with alternative qualifications and experience subject to expressly agreeing to upskill on the job and provided there is an evidentiary trail that can show evidence of a caring mentality and empathy with our service user group and or in a home care environment or other learning type institution.

Overall purpose:

To manage all aspects of the ‘Operations’ of Osborne Partnership and supporting the strategic development of the organisation alongside the Chief Executive to ensure a  fully functional and operational service for the overall benefit of our Partners (service users) day learning and support development as per the Charities aims and objectives of Education, Skills Attainment, and Employability Skills for adults with learning disabilities.  

To actively train and support Partners to gain independence skills, life skills, and other skills through a ‘mixed ability’ support service that includes supporting the training of Partners through formal qualifications (Entry level NVQ teaching & support), on the job training, and internal qualifications and benchmarks.

To ensure that the service is:

- Properly monitored and utilising an internal database for the recording of information (Storii);

- Delivered on the basis of an agreed organisational and service Scheme of Works/ Service Plan as well as Partner Individual Learning Plans (ILPs);

- Reviewing Partner progress on a quarterly basis showing ‘distance travelled’ by individual Partners;

- Serviced by managed, trained and motivated staff;

- Delivered under the highest standards of health & safety and safeguarding welfare for our Partners.

Role:

To develop, support and deliver the day to day operations of the Osborne Partnership, in partnership with other senior Managers, and Service Managers, with a particular focus on the quality agenda as it relates to Partner services, service development, benchmarking, and external accreditations. The role will ensure that Partner services are engaged in a cycle of continuous review and improvements and providing Service Managers with the tools and support to deliver the highest standards of service through building confidence and expertise, and identifying service and personal development training where appropriate.

Main Duties:

1. To support the development and best practice of all Osborne Partnership service areas to ensure relevant, meaningful, and objective focused delivery for Partners.

2. To work with the relevant Service Managers and Project Supoort Officers (PSOs) to review current service delivery and to provide an objective, supportive, but challenging voice in the development of services.

3. To benchmark Osborne Partnership services and delivery against similar services in the borough and wider afield.

4. Working with other senior managers, identify and action new service areas of delivery commensurate with the Osborne Partnership Memorandum and Articles of Association and subject to Partners consultation and approval.

5. To identify, research, and action plan frontline external accreditations that will provide a objectifiable list of outcomes that will support and benefit Partners; staff development; and the professional standing of the Osborne Partnership.

6. To support senior managers in the development and implementation of new policies and procedures as they may relate to updated legislation; new service provision; Partners welfare, safety and development; staff development and benefits; or any other relevant area of service.

7. To line manage (including appraisals) relevant Service Managers as leaders of services ensuring that they understand the concept of continuous improvement and are supporting Project Support Officers (PSOs) to do likewise.

8. To ensure that Service Managers have identified and developed service schemes of work, annual development training plans for Service Managers and their PSOs in line with continuous improvement principles and to ensure best practice activities for Partners.

9. To work with senior managers to identify and action activities/ services/ initiatives/ documents/ plans that will support the on-going professionalisation and modernisation agenda of the Osborne Partnership

10. To actively support other senior managers in the day to day delivery of the Osborne Centre service provision ensuring health and safety at work principles are adhered to; safeguarding of Partners is paramount; that staff are adequately prepped and prepared for delivery of their services; and that a professional service approach is adhered to at all times.

11. To be the primary development Officer of the Storri database as it relates to Osborne Partnership, information gathering (and mindful of GDPR), and Partmner journeys travelled in the service.

12. To identify personal development opportunities and requirements as dictated by the role.

13. Any other reasonable task as defined as a management role and directed from time to time by the Chief Executive. 

14. To undergo training necessary in relation to the requirements of the post.

15. To undertake any other duties consistent with the overall purpose of the post within the competence of the post holder.

N.B.   As the Osborne Partnership works with and supports vulnerable adults, all posts require post holders to be in possession of a current DBS clearance (formerly Criminal Records Bureau – (CRB).

Job Title:  Operations Manager

The following skills, experience and qualities are required for the position of Operations Manager:

ESSENTIAL

1. Demonstrable evidence of having caring qualities and empathy for our service users group either through direct employment experience or on a personal carers basis.

2. Experience of working with people with learning difficulties or in a wider social care setting or in a home environment (carer), or in a learning institution

3. Demonstrable experience of leading operational team(s), motivating colleagues, and communicating a service vision and an ability to facilitate the development of individuals and groups in a work context.

4. A flexible approach to the work situation sufficient to cope with a variety of tasks and situations.

5. A good general education, sufficient to communicate verbally in a clear manner, and to complete monitoring forms and write reports in a clear and concise manner.

DESIRABLE

1. Qualification in Leadership & Management at Level 5 (or above) and willingness to train in other areas relevant to working with vulnerable adults (see below).

2. Ability to break down tasks into achievable steps for an individual with learning difficulties.

3. Training/ qualification in areas relevant to working with vulnerable adults, e.g. Safeguarding, Lifting & Handling, more general Health & Safety, etc.

4. Knowledge of relevant legislation, e.g. Mental Capacity Act, Deprivation of Liberty Act, etc.

5. IT skills.

6. Full driving license.

Prospectus is delighted to be supporting a national charity with their search for a new Operations Manager.
 
This role is available on a permanent contract and full-time basis. The salary for this role is between £40,000-£45,000, dependant on level of experience. This is a hybrid role, where you will attend the Central London office.
 
Within this Operations Manager role, you will lead the running of the charity’s day to day operations. You will oversee functions which include HR, governance, finance, and operational policies and processes.
 
You will oversee governance operations, supporting senior leadership executives and the Board to meet their legal responsibilities and keep policies and systems up to date. You will also provide secretariat/executive support, which will involve coordination of Board and Committee meetings.
 
To be successful in this role, you will be a proactive and detail-orientated person who has significant experience in a similar role or an Operations role. You will have knowledge of charity governance and Board secretariat experience. You will have strong organisation skills and ability to manage multiple projects.
 
You will be a strong communicator who has experience developing professional relationships with internal and external stakeholders. You will have excellent IT skills. You will have an enthusiasm for change, with the ability to apply innovative approaches to project and people management. You will have experience implementing digital processes or platforms. You’ll bring experience of improving processes/systems and making the most of available resources to strengthen day-to-day operations.
 
Desirably, you will have a professional qualification (e.g. finance, project management, and/or HR). You will have experience/knowledge of working across data protection, GDPR, and/or health and safety.
 
We are reviewing applications for this position on a rolling basis, so please submit your application as soon as possible, to ensure you do not miss out.
 
At Prospectus, we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.

The Finance & Operations Manager is a senior leadership role responsible for the financial sustainability, compliance and operational effectiveness of the charity. The postholder will lead all aspects of financial management, including budgeting, forecasting, rent and service charge accounting, housing benefit income and statutory reporting.

Alongside this, the role has strategic responsibility for office and refuge operations, including facilities management, health and safety, and central administrative systems.

The Finance & Operations Manager will work closely with the Director, Senior Management Team and Board of Trustees, manage key external relationships, and line manage finance and operations staff.

Due to the nature of work and focus of LBWP, the organisation considers the candidate’s race and gender, to be an occupational requirement in accordance with Parag. 1, Schedule 9, of the Equality Act 2010. Therefore, this post is open only to Black and minoritised i.e. Global Majority, women.

Southwark Law Centre is a charity offering free specialist legal advice and representation to individuals in Southwark and beyond. 

Southwark Law Centre

Job Description

Job Title: Operations Manager (Role availabel for immediate Start)

Reports to: Executive Director

Salary: NJC Scale SP SP27-31 £41,580 - £44,480 (starting salary dependent on experience)

Hours: Full-Time – 35 hours per week - (three days per week in office)

Main Objectives

· To oversee the smooth running of the Law Centre

· To ensure we have the right systems in place to support staff to work efficiently.  

· To identify opportunities to use tech to support our mission. 

· To lead on data, supporting us to tell our clients’ stories and to demonstrate the transformative nature of our work.

Key Responsibilities

1. IT Coordination

• Oversee the Law Centre’s IT systems to ensure they are secure, efficient, and meet the organisation's needs.
• Manage and develop the Law Centre's case management system to ensure it supports the effective delivery of services and reporting requirements.
• Liaise with external IT providers to coordinate maintenance, updates, and troubleshooting.
• Identify and implement opportunities for digital transformation and improved operational efficiency.
• Complete the annual Cyber Essentials return, ensuring that the organisation maintains the highest level of data security.
• Ensure the Law Centre makes use of the most appropriate and cost effective equipment, systems and software.
• Providing basic training to staff on systems and tools
• Maintain the asset register.
• Maintain the organisation’s IT plan and update it annually

2. Systems

· Lead on our paperless working processes

· Ensure that our Sharepoint site is set up logically and with the correct permissions in place.

· Develop our Sharepoint site in order that it functions as an intranet for sharing information internally.

· Negotiate and manage our contracts with printing providers

· Maintain regular reviews of the systems we’re using, assessing whether they are fit for purpose or not and whether there are alternative products which represent better value for money.

· Manage the organisation’s telephony.

3.  Data and Reporting

• Maintain a clear overview of the data collected by the organisation.
• Prepare reports from the case management system and other data collection tools to feed into reports and funding bids.
• Develop new reports to feed into our billing and accountancy as well as various audits.
• Review and analyse the organisation’s data to understand trends and to assist with service development.
• Play an integral role in using data to communicate the impact of the organisation.  
• Lead on setting up new projects, ensuring that we are collecting the right data at the right time
• Ensure that our systems support effective and efficient data collection and staff are trained in effective data collection. 

4. Data Protection

· Overall responsibility for the data protection obligations of the organisation.

· Keeping abreast of changes and updates to Data Protection legislation.

· Delivering regular training to staff on Data Protection.

5. Finance and Billing

· Support the finance manager and practice manager by ensuring all systems are optimised for efficiency.

· Liaising with our payroll provider, responsible for running monthly payroll accurately, including keeping track of new starters and leavers.

· Support casework staff with training and technical solutions to allow them to bill files efficiently.

· When needed, to work with the finance manager and practice manager to coordinate regular payment runs. 

· Attendance at regular meetings of the Finance Sub-Committee.

6. Support to Executive Director

• Member of the senior management team, contributing to strategic planning and organisational development.
• Provide operational insights and recommendations to enhance the Law Centre’s performance and service delivery.
• Coordinate and chair regular meetings of the IT Working Group
• Report regularly to the Trustees on operational issues

7. Regulatory Compliance

• Ensure compliance with all relevant legal and regulatory requirements, including health and safety and data protection (GDPR).
• Participate in and ensure the smooth running of the annual Lexcel audit as well as other regular audits.

8. Professional Development

• To attend regular support and supervision and appraisal meetings.
• To keep up-to-date and to meet identified learning and development needs as appropriate.

9. Teamwork and Service Development

• To attend and contribute to staff meetings

• To attend and actively participate in other meetings as required, and to take an active role in the planning and development of the Law Centre.
• To network and liaise with external agencies as agreed.

10. General

• To uphold and promote the Aims and Principles of the Law Centre
• To be available to work outside normal office hours on occasion as required and notified in advance.
• To undertake any other duties that are compatible with the functions of the post.

Person Specification

Essential

• Excellent IT skills with extensive experience working with Excel and other Microsoft Office products as well as database products.
• A minimum of two years experience in a similar role, or relevant transferrable skills.
• Ability to develop, maintain and report on data and compliance records, including the ability to impart information in an understandable way.
• Excellent verbal and written communication skills
• Highly organised with the ability to set priorities, meet goals and evaluate processes and results.
• Confident, self reliant, capable of taking the initiative and working autonomously.
• Good attention to detail.
• Exceptional problem-solving skills. 

Desirable

• Experience managing and developing case management systems or similar software.
• Demonstrated ability to manage budgets and supplier relationships effectively.
• Experience in supporting legal or advice services organisations.
• Knowledge of the operational challenges facing community-based organisations.

As Finance and Operations Manager at Fight Bladder Cancer, you will play a pivotal role in shaping and building our finance and operational functions at a strategic level.

You will support all aspects of the charity’s work and development through the provision of strong financial assistance - ensuring accurate financial reporting, sales and other invoicing, bookkeeping, grant management and payroll management.

You will also take day-to-day responsibility for organisational administration. 

This role will involve close collaboration with our small team (currently 7.5 FTE) to ensure our day-to-day finance and operational requirements are met, working closely with the CEO and Board of Trustees to build greater financial resilience and strategic financial awareness within the charity.

Details of the role:

Working pattern: This is a full-time permanent Hybrid (minimum 3 days a week in the office) position on the Crick Terms and Conditions of Employment.

Salary: From £68,668 with benefits, subject to skills and experience

Application closing date: 9th of February 2026 at 23.59pm

About us 

The Francis Crick Institute is Europe’s largest biomedical research institute under one roof. Our world-class scientists and staff collaborate on vital research to help prevent, diagnose and treat illnesses such as cancer, heart disease, infectious diseases and neurodegenerative conditions. 

The Crick is a place for collaboration, innovation and exploration across many disciplines. A space where the brightest minds can pursue big and bold ideas and discover answers to crucial scientific questions. We support them in a dynamic environment which fosters excellence with state-of-the-art infrastructure, cutting-edge facilities, and a creative and curious culture. We’ve removed traditional boundaries of departments, divisions and disciplines and instead have an open approach that supports every researcher. This gives us the freedom to take risks and carry out high-quality, pioneering research. Creating a space for discovery without boundaries helps us to turn our science into benefits for human health and the economy. 

About the role

We are recruiting for a strategic, results driven Operations Transformation Manager (Scientific Research), to join our Programme Management team and play a pivotal role in driving operational transformation across the organisation.

As an Operations Transformation Manager - Scientific Research, (known internally as a Senior Project Manager: Operations), you will lead cross‑functional strategic projects that strengthen the Institute’s operational effectiveness and support world‑class scientific research. You’ll take ownership of end to end project delivery, from scoping and planning through to implementation and evaluation, using your analytical skills to identify issues, propose solutions, and manage risks and dependencies.

Working closely with colleagues across operations, science, and corporate services, you will design and deliver improvements that enhance processes, reduce risk, and introduce smarter, more efficient ways of working. Your work may involve transforming operational environments for scientists, improving regulatory compliance, or deploying new technologies and processes that drive efficiency without disrupting live operations.

You will also contribute to building project management capability across the Crick, supporting the Head of PMO in establishing consistent tools, frameworks, and reporting for the wider project portfolio. You will bring confidence, flexibility, and strong stakeholder engagement skills to motivate others and deliver meaningful, lasting change.

What you will be doing

As an Operations Transformation Manager at the Crick, you will:

Project management

• Leading on operational change projects from initiative through development to implementation with ownership of project planning, timelines, resources and risk management.
• Monitor project progress, ensuring adherence to control parameters: scope, budget, dependencies and timeline.

Business improvement delivery

• Work with the sponsor and senior stakeholders to agree the scope of the project, options for delivery and developing the business case to support benefits realisation
• Prepare and present clear and concise proposals, and roadmaps, for review by stakeholders to explain the strategy and approach to solutions.

Stakeholder management

• Build relationships with key stakeholders up to Director and Lab Leader level, across science and operations to gain a deep understanding of user wants and needs.
• Organise, chair, and document meetings and workshops between stakeholders at all levels of the organisation to collaboratively discuss, explore and understand issues and brainstorm solutions.

About you

You will have:

• Educated to degree or equivalent level in a relevant discipline.
• Experience of working in business analysis, business transformation and/or project management roles.*
• Proven recent record of accomplishment for end-to-end delivery of business change projects, involving a diverse group of internal stakeholders, with the application of structured and agile project management tools.*
• Demonstrates critical analysis of business systems and processes, including experience of capturing user requirements, mapping business processes, ability to articulate and visualise complex problems to non-technical stakeholders.*
• Ability to build persuasive arguments based on data, logic and the objective merits of solutions, reconcile conflicting viewpoints and remove obstacles to progress.
• Understands change management and its criticality to the success of project outcomes.*
• Experience of working in a scientific, clinical, healthcare or academic environment (Desirable)

*Minimum Requirements

About Working at the Crick

Our values

Everyone who works at the Crick has a valuable role to play in advancing the Crick’s mission and shaping our culture 

• We are bold. We make space for creative, dynamic and imaginative ideas and approaches. We’re not afraid to do things differently. 

• We are open. We’re highly collaborative and interactive, and make sure our activities are visible to the outside world. 

• We are collegial. We show respect for one another, work cooperatively and support the wider community. 

At the Francis Crick Institute, we believe that diversity and inclusion are essential to driving innovation and scientific discovery. We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed, regardless of their background, identity, or personal circumstances. We actively encourage applications from individuals of all genders, ethnicities, abilities, and experiences. We are a Disability Confident: Committed employer and want to ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them - just let us know when you apply. 

What will you receive?

At the Francis Crick Institute, we value our team members and are proud to offer an extensive range of benefits to support their well-being and development: 

• Visas: Applicants for this role will be eligible for sponsorship to work in the UK 

• Generous Leave: 28 days of annual leave, plus three additional days over Christmas and bank holidays. 

• Pension Scheme: Defined contribution pension with employer contributions of up to 16%. 

• Health & Well-being: 

• 24/7 GP consultation services. 

• Occupational health services and mental health support programs. 

• Eye care vouchers and discounted healthcare plans. 

• Work-Life Balance: 

• Back-up care for dependents. 

• Childcare support allowance. 

• Annual leave purchase options. 
• Crick Networks offering diverse groups’ support, community and inclusive social events.

• Perks: 

• Discounted gym memberships, bike-to-work scheme, and shopping discounts. 

• Subsidised on-site restaurant and social spaces for team interaction. 

Please note you must meet the essential criteria listed within the Role Profile, to have your application reviewed.  

We reserve the right to withdraw this advert at any given time due to the number of applications received. 

Help a Black-led national youth music charity run brilliantly behind the scenes. We’re hiring an experienced operations manager to own the systems, administration and reporting that enable our work with young people to thrive.

UD Music Foundation is a Black-led National Youth Music Organisation based in Stratford, Newham, with a 25-year track record rooted in Black music culture. Founded by musicians in 2000, UD educates, empowers and creates life opportunities for young people, addressing racial and socio-economic inequality through talent development, skills building and pathways into the music industry.

This is a senior, hands-on operational role in a small, mission-driven organisation. You will take ownership of our core operational, administrative and reporting systems—bringing structure, consistency and follow-through across calendars, documentation, records, deadlines and organisational processes. Working closely with the Chief Executive Officer, you will help ensure UD runs smoothly, reliably and responsibly.

You’ll play a key role in:

• maintaining strong operational and administrative systems and accurate records

• coordinating funder reporting, monitoring returns and evidence collation across grants

• supporting financial administration (invoices, expenses, contractor payments) and audit readiness

• coordinating governance administration with the CEO (board papers, registers, policy updates)

• supporting project delivery administration including events, workshops and performances

• overseeing operational compliance administration (data protection, safeguarding, health and safety)

This role is for someone who enjoys being the organisational “glue”—methodical, calm, and highly organised—with strong judgement, attention to detail and confidence managing competing deadlines. It is not a programme-leading or strategy role.

UD is committed to equity, diversity and inclusion and warmly welcomes applications from candidates underrepresented in the arts and cultural sector. We are happy to discuss access needs or reasonable adjustments at any stage of the process.

Why Access Social Care Exists 

Every day millions of older and disabled people are denied the social care they need. Most local authorities can’t meet the growing demand for care, and none are confident they can meet their legal duties in the future. This affects all of us - we will all need care at some point in our lives. 

We all have a right to hold public bodies to account, but most of us cannot afford lawyers so rely on legal aid. The 92% drop in legal aid cases since 2010 means that we have nowhere to turn. Without access to justice, our rights do not exist.

What we do 

Access Social Care (‘ASC’) provides legal advice and information for people with social care needs, helping achieve a better quality of life. We work with communities to increase knowledge of the law and our rights. We highlight the gap left by cuts to Legal Aid and provide advice for those who can’t afford it. 

Our network of lawyers and caseworkers provide access to justice when things go wrong. We collaborate with social services whilst ensuring legal obligations are met. We are working towards a future where social care is adequately funded, and we all get the support we need. 

We provide rights awareness training to front line managers, and legal advice and casework support to families and individuals. As well as providing access to justice, our aim is to drive system level change through evidence-led influencing and strategic casework.

This is an exciting time to join ASC. We have a new strategy. We are dedicated to the people who need our help, and we care deeply about our team. We think that work should be an exciting and satisfying place to be.

About the role 

The Finance & IT Operations manager ensures effective financial management and control throughout ASC overseeing financial administration, reporting and compliance.

The role provides guidance and support on financial matters to the Chief Operating Officer (COO) in areas such as cash flow, audit and tax whilst ensuring that budget holders across ASC are well supported with tools and skills. The role also helps develop and implement the charity’s IT strategy, including managing the external IT provider and service level agreement.

Responsibilities

1. Financial Management and Reporting

• Provide the Chief Operating Officer (COO) with accurate, regular and comprehensive financial information reports to guide effective and sound financial decision making.
• Monitor financial activity against approved annual budget, reporting any anomalies or unusual activity to the COO.
• Develop, implement and operate monitoring systems for financial forecasting and re-forecasting to support sound decision making.
• Support the COO in the co-ordination of the annual budgeting and planning process ensuring that information is collected, compiled and reported in a consistent and robust manner.
• Co-ordinate and produce year end Charity SORP financial statements, including the Trustee Annual Report, providing external auditors with the necessary documentation and support to audit the financial statements.
• Ensure compliance with all financial regulations, liaising with the charity’s external auditors in preparing the SORP financial statements.
• Partner with budget holders, providing monthly expenditure against budget reports and supporting their understanding and decision making.
• Preparing financial statements for funder reporting and supporting the COO in designing budgets and financial models for new fundraising bids and other commercial offerings.
• Produce VAT and corporation tax returns and manage ASC’s relationship with HMRC.
• Oversee the payroll process, ensuring accuracy, compliance and timely submission to the outsourced provider.
• Oversee accounts payable and receivable.
• Establish a detailed cashflow planning process and manage the flow of capital between ASC’s and its chosen banks, recommending any changes as appropriate.
• Manage all banking relationships.

2. Policy and Procedures

• Collaborate with the COO to establish effective processes and controls to ensure efficient and effective financial management is delivered and maintained.
• Lead the development, implementation and monitoring of effective procurement policies, procedures and systems ensuring best value is achieved across all activities.

3. IT, Contracts & Data Protection

• Support the COO to review current accounting and finance systems recommending and implementing upgrades and improvements where agreed.
• Support the COO in drafting and implementing ASC’s IT strategy.
• Tender and manage SLA and relationship with external IT provider.
• Review outsourced arrangements and systems and work with the COO on tendering for fit for purpose systems to match organisational strategy and direction.
• Lead on the annual insurance renewal process, ensuring appropriate cover is in place and general administration of the charity’s insurance policies is enacted.
• Manage and review business interruption and disaster recovery plans, using regular simulation testing to ensure robustness.
• Keep existing portfolio of client and supplier template contracts under review, recommending risk-based strengthening.
• Oversee ASC’s data protection infrastructure, co-ordinating departmental Data Protection Champions to ensure that policy & practice is robust
• Work with COO in response to reactive data protection issues and incidents

4. People Management

• Provide line management to the Finance Assistant, using ASC’s management processes to ensure they are supported, motivated and able to work effectively.
• Plan and oversee the Finance Assistant’s workload, ensuring tasks are allocated appropriately and completed to required standards.
• Contribute to creating a collaborative team culture aligned with ASC’s values. 

5. Other Responsibilities

• Contribute to the design and implementation of team development work within the Finance & IT Operations Team in collaboration with the Chief Operating Officer and the Business Support Manager.

This list of tasks is not exhaustive and will be reviewed from time to time in discussion with the post holder.

Person Specification

All staff at ASC are expected to share and demonstrate our values:

Trustworthy

Recognised for excellence, we will be the best we can be in everything we do.  We will be truthful, independent and outcomes focussed.

Fair

We believe in treating people with kindness and compassion in a way that is right, reasonable and just.

Fearless

We will do what is right, not what is easy.  We will bravely challenge injustice.

Inclusive

Our beneficiaries’ voices will influence our thinking and decision making at all levels of our organisation. Collaborative in our thinking, we will work with others to achieve our goals.

Positive

We will be constructive and progressive in our challenge.  We will optimistically and dynamically drive for change.

In addition to our values, you will also need to be able to demonstrate or tell us about the following areas at your interview:

Personal attributes you will have

Essential:

• Purpose driven with a commitment to our mission and values
• Commitment to working within the principles of equity, diversity and inclusion
• Self-aware, solutions focused and able to generate goodwill with collaborators and colleagues.
• Demonstrates integrity and an ability to hold and respect confidential and sensitive information.
• Dependable, resilient with the ability to remain composed and effective under pressure.
• Self-motivated, resourceful, and proactive in taking initiative.

Experience you will have

Minimum

• Experience of preparing management accounts, monitoring budgets and producing financial reports for senior leaders.
• Experience of contract and SLA management, including reviewing and monitoring provider performance.

Essential

• Demonstrable experience of financial management within a multi-stakeholder environment, including familiarity with charity accounting and SORP principles.
• Line management experience supporting the performance and development of team members.
• Experience of overseeing IT services or outsourced IT support arrangements.

Desirable

• Experience of managing or coordinating insurance, risk, business continuity and/or disaster recovery processes.

Skills you will have

Essential

• Strong numerical and analytical skills to effectively analyse financial reports
• Strong relationship-building and stakeholder management skills, able to engage effectively with diverse groups and senior professionals.
• Able to manage multiple tasks, prioritise effectively and meet competing internal and external deadlines.
• Able to produce accurate and reliable work.
• Strong written and verbal communications skills, able to convey complex information clearly and accessibly to both financial and non-financial audiences.
• Strong IT skills including demonstrable proficiency in MS Office, Word, Excel, PowerPoint and Sage 50 Accounts.

Knowledge you will have gained

Minimum:

• Working towards qualification in ACA, ACCA, CIMA or experience to this level.

Essential:

• Practical knowledge and understanding of management accounting principles and techniques.
• In-depth knowledge of budgeting and financial forecasting and preparation of financial reports for senior management and compliance purposes. 

Desirable: 

• An understanding of Data Protection law and practice 

How to apply

We hope that having read this far, you will want to apply!

Please ensure that your CV and supporting statement do not include your name – use initials only. This will ensure that we avoid unconscious bias in our shortlisting process. To apply, please provide the following documents:

• An up-to-date CV
• A completed Equality and Diversity Recruitment Monitoring Form – Fill out form (A link to this form can be found in the job pack)
• A supporting statement of no more than two pages, addressing:
  • The essential requirements of the person specification

If you want support applying, contact us.

Please ensure you have the right to work in the UK before expressing your interest in this role. We are sorry that we cannot consider applications from candidates who do not have the right to work in the UK.

We only reach out to candidates who have been shortlisted. If you do not receive communication from us within two weeks following the application deadline, please consider that we will not be moving forward with your application. 

Timeline for recruitment process

If we receive a high number of applications for this role, we may close the role early. Therefore, we encourage you to apply as soon as you are able.

Closing date: 23:59 on Monday 9th February.

Interviews will take place on Monday 2nd March & Tuesday 3rd March.

Please ensure you keep these dates free.

At Access Social care, we aren’t interested in tokenism. We know that if we are to make the biggest difference for the people that need us the most, we need to get Equality, Diversity and Inclusion and anti-racism right. Part of this is recruiting greater diversity in all our teams. 

With this in mind, we particularly welcome applications from candidates with experience of the communities we serve, including people with direct experience of the social care system, and from marginalised groups, particularly Black, Asian and minority ethnic groups, older and disabled people, and trans and non-binary people.

Guaranteed Interview Scheme

For every role we advertise, we outline a set of minimum skills or experience that are key to doing the job well. If you have a disability (this includes long term health conditions or mental health conditions) and you meet these minimum criteria, you can request to be considered under our Guaranteed Interview Scheme.

If you would like to apply through this scheme, please clearly show in your supporting statement how you meet the minimum requirements for the role and indicate in your application email that you wish to be considered under the scheme. If you are applying via Charity Jobs, please ensure that you indicate at the beginning of your supporting statement that you wish to be considered under the scheme.

Being offered an interview through this route does not mean you are guaranteed the job. The selection decision will still be based on who performs best at interview.

If you are invited to interview, we will ask if you need any reasonable adjustments to support you during the process.

Please note: If we receive a high number of applications from candidates who meet the essential criteria and request to be considered under the scheme, we may need to prioritise those whose applications most closely match the role requirements.