This is an opportunity to join an organisation focused on protecting the public through effective regulation and a well-established culture of continuous quality improvement. This new role will be an integral part of the Policy and Standards Team at HCPC, driving forward the EDI agenda for the organisation. Engaged in research, stakeholder engagement, and policy development, the Policy and Standards team supports the organisation in ensuring our registrants maintain high standards, and have the advice and support they need in doing so.

You will join us at an exciting time in this new post, as you lead the development of our first EDI strategy, maximise our work with stakeholders, and modernise our approach to EDI in all that we do.

Your role will be to lead and transform the HCPC’s work on equality, diversity and inclusion (EDI) matters, ensuring that we are compliant with our statutory duties, reporting obligations, and pursue best practice as a regulator and employer.

You will have proven ability to provide specialist and expert EDI policy advice, guidance, challenge and support, and will work continually and effectively with internal and external stakeholders. You will be comfortable in not only adapting to change, but in driving forward change and bringing others along with you.

You will exhibit excellent communication skills, and act as an authoritative source of expert advice and guidance to colleagues on relevant legislation and best practice in relation to EDI.

You will also be able to research and write accessible, clear policy documents and other content for a range of audiences. You will also possess the skills required to lead the EDI policy portfolio, working collaboratively with colleagues across the organization, and are able to weigh up conflicting demands and make decisions independently. You will be willing to travel on an occasional basis throughout the UK and overseas, including overnight stays as required.

What we offer

The people we work with are central to helping us achieve effective and efficient regulation and in return we offer our employees generous benefits. As a member of the team you will have access to wide range of employee schemes and benefits including:

- 30 days annual leave plus discretionary days at Christmas

- Interest free season ticket loan

- Cycle to work scheme

- 7% employer pension contribution

- Employee discounts on gym membership and a broad range of retail outlets

- Flexible working options

- Employee Assistance Programme (EAP)

Alongside our excellent employee benefits, we are committed to your ongoing learning and development to build your skills, experience, and career.

You can find out more about our benefits on our website

Closing Date: 16 August 2020

Interview Date: week commencing 24 August 2020

Further information on this role is detailed in the job description and person specification.

The HCPC welcomes applicants from all sections of the community we embrace diversity and promote inclusivity and equality of opportunity.

Position: Learning & Development Manager

Reporting to: Head of People & Volunteering

Contract type: 12 month contract, full-time, Oct 2020-Oct 2021

About The Felix Project

The Felix Project is a dynamic London charity that works with food suppliers and charities and schools to reduce food waste and food poverty. We were set up in 2016 by entrepreneur, Justin Byam Shaw. 

More than eight million people in the UK struggle to afford to eat every day, while our food industry generates 100,000 tonnes of edible food waste each year. 

We rescue good food that cannot be sold and would otherwise go to waste.  This is high-quality and nutritious, including a high proportion of fresh fruit and vegetables, baked goods, salads, meat and fish.  We collect or receive food from 170 suppliers, including supermarkets, wholesalers, farms, restaurants and delis. 

We sort and then deliver this food to charities that cook meals and prepare food parcels for vulnerable people and to primary schools to distribute to children and their families. In 2019 we delivered over 2,700 tonnes of food to more than 310 London frontline charities and primary schools. This is enough food to make over 6.6 million meals. 

We have 40 staff, 500 active volunteers, and a fleet of 22 vans.

At the moment we have 3 main operations: our 2 depot operations at Enfield and Park Royal and our Central London operation.  The depots are open during the day and from these we collect, sort, deliver and store surplus food using our own vans completing pre-configured routes.  Our Central London operation runs in the evening and does point to point re-distribution directly from food retailers to charities, without the need for depot storage.  The Central London operation is fully “green” and uses electric vans and walking and cycling routes to extend our reach.

In October 2020, The Felix Project will be joining forces with FareShare London, with staff and volunteers from FareShare London becoming part of the Felix Family. This exciting partnership means that all current FareShare London volunteers will join us as The Felix Project volunteers, and will involve a transition period as we begin working more closely together and learning from each other. The goal of this partnership is to ensure that we are able to deliver more food to the Londoners who need it most.

Purpose of the Role

Quality induction, training, and development of all our people is vital to the success of The Felix Project. As part of our ambitious plans for growth, we will need to ensure all our staff and volunteers are trained and supported to deliver maximum impact and meet our operational targets.

The Learning & Development Manager will play a key role in the development, delivery and evaluation of all learning and training within The Felix Project. You will be the sole L&D specialist and will work very closely with both the People and Operations teams.

Duties and Accountabilities

• Lead a skills audit for our staff and volunteers
• Working closely with the People and Operations teams, create a plan to train and develop our whole workforce
• Research, commission and lead work on a programme of e-learning and traditional training
• Research and develop training content
• Advise teams and individual staff on their CPD needs
• Support the establishment of a blend of learning and development methods that will assess and enhance the contribution of all teams and create a culture of learning/continuous improvement
• Support the Head of People to procure and develop an LMS system
• The promotion of, and consultation on learning across the organisation

Person Specification

The Felix Project recognises the positive value of diversity, promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds.

We particularly welcome applications from those of a black and minority ethnic (BAME) background, as BAME people are currently under-represented within The Felix Project at these levels.

You will be passionate to play an influential role in a charity that is expanding rapidly, and thrive in a busy environment. 

Our ideal candidate will have a deep knowledge of training and learning. You may have a background as a teacher, in HR learning & development, volunteer training, or adult education. The important thing is that you understand how to develop and deliver engaging content using a variety of different techniques and platforms.

Essential Skills, Knowledge, and Experience

• Certified qualifications in L&D, training design and facilitation, or equivalent experience
• Significant experience of designing and facilitating learning activities for differing audiences, including session planning, access, materials and resources
• Experience of procuring and managing training solutions or providers
• An understanding of, and experience in using e-learning tools and software; awareness of trends in the e-learning industry
• Understanding of learning methodologies and styles
• Strong interpersonal skills and ability to work across teams, building long term relationships
• Experience of conducting learning needs analysis, designing and implementing development initiatives
• Experience of evaluating learning programmes, measuring cost effectiveness and impact

Desirable Skills, Knowledge, and Experience

The ideal candidate will have as many of these as possible, but none are absolutely essential to the role.

• Experience developing training programmes for charities (staff and/or volunteers)
• Experience of managing, creating, delivering and maintaining e-learning
• Knowledge of best practice in accessibility and the creation of user-centred resources
• Experience of working collaboratively to create learning material
• Background in volunteer management and/or HR
• Experience designing or running employability programmes
• Experience volunteering in charities
• Committed to our cause, and have a desire to help reduce food waste and fight food poverty.

What you’ll get in return

You’ll be working in an upbeat, innovative charity with strong vision, ambition and a fantastic culture and leadership team.  We would expect you to come in to the office 1-2 days a week, and we currently have offices in West and North London – the role would involve regular travel to both locations, with hot desking. 25 days annual leave + bank holidays and occasional flexi-working.

Application procedure & timeline

Deadline for applications: Wednesday 26 August

Interviews: w/c Monday 7 September 2020 (If needed, second interviews will be held w/c 14 September)

Anticipated start date: October 2020

nia has been delivering services to women, girls and children who have experienced domestic and sexual violence since 1975. The organisation has three main aims: to provide services for women, girls and children who have experienced men’s violence; contributing to ending male violence against women and girls, and to inform and influence policy and public awareness.

We are delighted to receive funding from MOPAC to develop The Anita Project. The Anita Project has been devised to bring about long-term sustainable change for women facing multiple disadvantage and who are involved in prostitution in London. This service will build on nia’s existing work to support women to exit prostitution.

Job Title: Service Manager (The Anita Project)

Hours: 35 (including some evenings and occasional night-time)

Salary: £33,000- 35,000 (dependent on qualification & experience)

The Service Manager (The Anita Project) will be responsible for developing and delivering this new project. She will also be involved in the management of nia’s other exiting prostitution services.

We are looking for a highly organised and self- motivated woman who is passionate about ending male violence against women and girls. For this post, we are looking for a woman with management experience who shares our values. You will have a ‘can-do’ approach, be passionate about prioritising women and be committed to nia’s feminist approach. Your values, attitude and abilities are as important as your experience.

CV’s will not be accepted. 

Closing Date: 10am, 17 August 2020

Interview date: 25 August 2020

The post is subject to an enhanced vetting and barring check and open to women only. Genuine Occupational Requirement (GOR), Schedule 9 (Work; Exceptions), Part 1 (Occupational Requirements), of the Equality Act (2010) applies.

Full-time, 35 hours per week

Based in the East of England region

Our mission is to enable families in the East of England to build resilience and make choices to improve the life chances of their children.

We are looking for a dynamic and highly motivated Operations Manager to join our team. With experience of remote management over a wide geographical area, you will lead and develop a vibrant and varied portfolio of family support services in a range of settings across the region.

With our strategic focus on designing, developing and expanding high-quality, sustainable services which improve the wellbeing and resilience of children and their families, it is an exciting time to be joining us.

For more information, or to apply for this post, please visit our website via the apply button.

Closing date: 9am on Monday 24 August 2020.

Ormiston Families is committed to safeguarding. We are also an equal opportunities employer, value diversity and welcome applications from all sections of the community. 

Operations Manager

London International Development Centre

Salary: £40,011 to £45,437 per annum, inclusive.
Reference: LIDC-LIDC-2020-09

The Global Panel on Agriculture and Food Systems for Nutrition is seeking an Operations Manager to oversee and manage the coordination of processes and workflow to support the successful delivery of Global Panel objectives.

The Global Panel is an independent group of influential experts with a commitment to tackling global challenges in food and nutrition security. It is co-chaired by Prof Sir John Beddington, former UK Chief Scientific Adviser, and H.E. John Kufuor, former President of Ghana. The Panel is supported by a Secretariat hosted by the London School of Hygiene and Tropical Medicine.

This is an exciting opportunity to contribute to the influence of the Panel by developing, implementing and evaluating systems and procedures to support efficient workflow and internal communications throughout the Secretariat; linking up team members on planned and new initiatives, and monitoring progress on the workplan. The Operations Manager will work closely with the Directors to ensure the project’s milestones and targets are met in a timely manner, anticipating and addressing potential delays or obstacles in the delivery of outputs and identify solutions, consulting the Director and Deputy Director as appropriate.

The post is full time and fixed-term until 31 March 2021, and candidates will preferably be available for an immediate start.  The salary will be on the Professional salary scale Grade 6 in the range £40,011 to £45,437 per annum (inclusive of London Weighting). The post will be subject to the LSHTM terms and conditions of service.  Annual leave entitlement is 30 working days per year, pro rata for part time staff. In addition to this there are discretionary “Director’s Days”. Membership of the Pension Scheme is available. The post is based in London at 20 Bloomsbury Square, London.

Applications should be made on-line via our website. Applications should also include the names and email contacts of 2 referees who can be contacted immediately if shortlisted.  Online applications will be accepted by the automated system until 10pm of the closing date.  Please submit a CV and cover letter with your application.  Please quote reference LIDC-LIDC-2020-09. 

The supporting statement section should set out how your qualifications, experience and training meet each of the selection criteria. Please provide one or more paragraphs addressing each criterion. The supporting statement is an essential part of the selection process and thus a failure to provide this information will mean that the application will not be considered. An answer to any of the criteria such as "Please see attached CV" will not be considered acceptable.

Interviews are scheduled for 11th August 2020. If you are shortlisted and are unable to attend it may not be possible to offer you an alternative date.

Closing Date: Tuesday 04 August 2020

To apply for this role please click on the 'Apply' button.

As discussed, I have changed the job title to Facilities and Operations Manager, if you could make any changes on the job boards, and anything you can do so will show up to facilities candidates.

Our client, one of the UK's leading public research universities, is currently looking to recruit an Facilities and Operations Manager on a fixed term contract for maternity cover for 12 months, working on the London campus, specifically responsible for the delivery of quality services and sustaining professional standards.

This post will hold responsibility for the reopening of the London buildings, the safe return on campus for staff and students and maintaining and ensuring appropriate stock levels across all of the London sites.  You will be working closely with the Chief Operating Officer and will review and implement any COVID19 specific changes to existing policies and procedures.  This post will oversee all internal and external meetings and events, including the management of high-profile occasions.  You will manage budgets in area of responsibility, ensuring appropriate robust planning, control and monitoring, and compliance with procurement procedures.  This post line manages four staff.

In order to be considered for this post, you will have worked within a similar post at management level, ideally within a higher education or a similar organisation.  Previous experience of managing large and complex projects, and a good understanding of facilities management.  Your knowledge and background would have given you a firm understanding of Health and Safety and the implications of non-compliance.  You will previously have managed a team and understand the importance of being able to motivate and get the best out of your team.  

If you are interested in finding out more information about this new opportunity, please register your interest below and submit your CV in Word format by clicking 'apply now' below.

Head of Operations (35 hours a week)

Salary: £35k - £38k, (depending on experience), + NI + 4% pension contribution

(£40,103-£43,637 inclusive)

LRMN is a thriving organisation and one of the most established refugees and migrants’ organisations providing services in London but focusing in south and southeast London boroughs. Our services include provision of specialist legal advice and information on immigration, housing and welfare, therapeutic and practical support to women who survived gender based violence, helping our service users access employment, training and volunteering opportunities, prevention of mental health problems, and helping our clients integrate and engage in their community. We have grown over the years both in terms of staffing and range of services and to help manage our growth and support our CEO, we are recruiting for an experienced and highly skilled person to successfully manage our operations.

As Head of Operations, you will provide operational and organisational leadership as a key member of the senior management team and implement the necessary changes required to meet the needs of LRMN moving forward. You will deputise for the CEO and support her in setting the strategic direction of LRMN to create a sustainable future.  To be successful, you should be a strong people manager with solid knowledge and experience in; service management and delivery, compliance on Health and Safety and GDPR, monitoring and evaluation, service user engagement and volunteer management. Knowledge and experience of working for a legal and welfare advice organisation is desirable as well as awareness of issues and barriers faced by refugees, asylum seekers and migrants in accessing appropriate services.  You should be highly motivated, decisive about business activities that will deliver benefits, initiating action and managing resources efficiently.

We are based in Deptford, Lewisham and due to the COVID-19 crisis, we are currently working from home. But moving forward, we are keen to develop and implement a successful mixture of home and office working.

LRMN is an equal opportunity employer and committed to safeguarding and fulfilling its duty of care to people working and volunteering in the organisation and to those we come into contact with.

To apply, please send your CV and cover letter explaining how you meet the person specification. We are going to interview as applications come in, so please apply early.

If you do not hear from us within 6 weeks after the closing date, please assume that we are not taking your application any further.

The memcom recruitment team is looking for an experienced Delivery Manager on behalf of an institute in Central London. This is a fixed term contract until March 2021.

The role will be focused on delivering technical programme level requirements, with a particular focus on processes and delivery tools across the different work-streams within the programme. Responsible for project management and collaboration tools, you will ensure their best usage across the team. You will manage delivery across several projects with cross functional teams that include research, policy and technology expertise while they are delivered to agreed goals, on time and on budget.

Essential criteria for this role include:

• Experience of working with cross functional digital teams in an Agile environment with Scrum or Kanban processes and roles.
• Experience of delivering projects (ideally technology/data ones) end-to-end, on time, on budget and to a high quality.
• Good understanding of, and experience with, project planning software and a range of cloud-based technologies.
• Enjoys collaborative working, flexible structures and an open office environment.
• Ability to work effectively under pressure and to short deadlines.
• Ability to multi-task and move quickly between projects through effective prioritisation.

If you are an experienced Delivery Manager in technology or start-ups this role could be right for you, do not hesitate, apply!

Please note that due to the volume of applications we sometimes attract, it is not always possible to contact all candidates - but we will endeavour to do so and wish you luck with your application!

Whilst the economic environment is full of uncertainty and challenge, we have worked hard over the past few years to build our reserves, secure income for the future and strengthen our internal governance and external profile.  We’re now looking for a Director of Finance & Operations to join our well-established core teams to build on these foundations and help us navigate the challenges ahead and maximise our impact as an organisation.

Working closely with the Chief Executive, colleagues and the board of trustees, you will supports us in maintaining our organisational financial confidence and lead us in developing the strategies and culture to make NEF a great place to work.

Ideally a qualified accountant, you’ll have extensive experience of working at a senior level in a similar organisation.  Along with strong financial and commercial skills and an understanding of charities, you’ll need to be able to communicate complex issues clearly to a range of colleagues and stakeholders.

Director of Finance & Operations
Full time
Salary: £68,000-£78,000

Our Director of Finance & Operations leads on our business planning, financial and HR strategies and oversees the overall financial management of NEF and NEF Consulting.  This role leads the finance and operations teams and ensures sound integration between our fundraising and finances to ensure that we are appropriately and confidently resourced into the future.

This Director acts as company secretary to the board of trustees and works closely with trustees to develop the organisation’s governance.  The Director of Finance & Operations is responsible for interpreting and implementing the law and regulations and ensure that we are operating in line with our values and good practice across the range of our operations.

Deadline for applications: 23rd August 2020, midnight
Interviews: 7th September 2020
Start date: ASAP

To apply and to see more details see the ‘about us/job vacancies’ section of our website.

NEF is committed to providing equal opportunities for everyone regardless of their background. We acknowledge that people from certain backgrounds are under-represented in research and policy making and we’re committed to doing what we can to correct this. We are particularly keen to receive applications from black, asian and minority ethnic people; people with disabilities; people who identify as being LGTBQIA; people who have a mental health condition; and people who identify as working class or have done so in the past. We are also aware that many highly capable prospective candidates nonetheless rule themselves out of work in research and policy because they underestimate their own ability to do the role. With this in mind, we strongly encourage applications from anyone who is prepared to learn and grow on the job and would like to stress that past experience of working in think tanks is not required.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.  We make use of positive action to select between candidates of equal merit as a way to address under-representation in our workforce.

NEF believes in diversity Registered charity number 1055254

An established refugees and migrants' organisations providing services in London particularly focusing in south and southeast London boroughs are looking for a Head of Operations. This position sits within the Senior Management Team and has line management responsibility for the charity's advice and support services. The successful candidate will need to provide operational and organisational leadership as a key member of the senior management team, implement the necessary changes required to meet the needs of the charity moving forward. You will deputise for the CEO and support her in setting the strategic direction of the charity to create a sustainable future.

** It is important that the candidate has experience of Advice Quality Standards or other relevant quality systems in the non-for-profit sector.**

Key responsibilities
Line management responsibility for Housing and Welfare, Immigration, Women's Project and Community Well-being and Engagement and Office, Volunteer and Service Managers.
Coordinate the recruitment, onboarding and induction of volunteers
Support managers to identify and develop creative and innovative programmes and service delivery solutions
Update volunteer policies, forms and processes when appropriate

Ensure managers provide regular supervisions and support to their volunteers.

Ensure accurate and up to date volunteer records, including reports on volunteer activity and participation are maintained.

Implement a sustainable structure of volunteer engagement

Ensure volunteers are provided appropriate training and development to fulfil their roles effectively.

Responsible for implementing the charity's Monitoring and Evaluation Plan

Be the lead responsible officer for Health & Safety and Safeguarding issues

Ensure the CEO and the Board have sufficient oversight of safeguarding issues.

Be the lead responsible for GDPR and data security

Provide people management support to managers and help in the development and performance of their team and members

Develop and run training and development programme for service users for their continued engagement and development.

Ensure quantitative and qualitative data are collected using Advicepro and other methods including case studies, survey, 1:1 interviews and more for project reporting.

Be the lead responsible officer for Health & Safety and Safeguarding issues

Ensure the CEO and the Board have sufficient oversight of safeguarding issues.

Person specification
Significant people management experience
Strong analytical skills
Experience of driving operational excellence: decisive about business activities that will deliver benefits, initiating action and managing resources.
Good knowledge and previous experience of people management working with staff and volunteers ,
Good knowledge and experience of GDPR compliance
Experience of working as part of senior management team and of interacting with Board of Directors
Experience of Advice Quality Standards or other relevant quality systems
Experience of project planning and delivery, including monitoring and evaluation, and working to targets
Experience of engaging services users in design, development of services and other methods of involving service users
Experience of managing teams who work remotely

Closing date: 7th August 2020

Overview

We are looking for a Funding Operations Officer to join our Finance and Operations team. The Finance and Operations team is a vital part of the Charity’s ability to make an impact and improve health in Lambeth and Southwark, and uses cutting edge software, including Salesforce and Tableau, for its operational systems and business intelligence. This role is responsible for administering the Charity’s grants and special funds on a day-to-day basis and for responding to incoming enquiries and other communications from grant applicants and fundholders. The role also supports the Finance and Operations team in ensuring accurate reporting and compliance with our procedures, and informs the wider organisation with high quality reporting on grants and special funds.

This is an excellent opportunity to join an experienced and growing team at an exciting time as we implement increasingly sophisticated systems for grants management and reporting, and continually develop innovative ways of working to support colleagues both internally and externally. We are looking for an approachable and ambitious individual who works well in a team, with a keen interest in developing their skills and experience, particularly around great customer service and grant administration.

The role will support the Charity’s work through both our Funding and Trust Engagement teams, who work on our exciting Programmes and with Guy’s and St Thomas’ NHS Foundation Trust to improve the health of people living in Lambeth and Southwark. The role also manages claims to our special funds, which are the restricted donations for use at Guys and St Thomas’ hospitals, of which we currently have over 150.

Reporting to: Funding Operations Manager

Job description

The Funding Operations Officer is a key role in the Finance and Operations team, that provides operational and financial support across the organisation.

The role is responsible for:

• Processing grants applications, contracts and special fund expenditure accurately and efficiently
• Maintaining the grants management system and other records as necessary, ensuring systems are kept up to date to provide an accurate and true record of activity
• Responding to a wide range of enquiries from members of the public including hospital staff, grant holders and colleagues in a professional, helpful and timely manner
• Assuming joint responsibility with the rest of the Finance and Operations team for: maintaining the accuracy and integrity of the grants management system; preventing fraud; providing cover for absent colleagues when required; and performing any other tasks as may reasonably be required to support the effective operation of the team.

Responsibilities

Grants administration (Programmatic, Trust Engagement and Special Funds):

• Process grants applications from submission of ideas through to decision, following agreed processes and workflows
• Assist with the management of post-decision workflows, including finalising letters of offer, setting up and monitoring payment and reporting schedules, requesting reports and invoices and actioning grant closures, extensions and write back of funds
• Respond to enquiries from grant applicants and escalate more complex enquiries to the appropriate person
• Process grants-related invoices for payment, including the logging, scanning and monitoring of approval of invoices
• Maintain and appropriately file grants-related correspondence and documentation
• Generate reports and provide information and support as required relating to applications and grants for the Funding and Trust Engagement teams
• Carry out basic due diligence checks on grant applicants
• Support colleagues to draft and execute contracts with service suppliers and maintain reports around these
• Support the production of meeting papers and reports

Special Fund administration:

• Process Special fund expense claims and invoices, ensuring all payments are made in a timely fashion and flag issues regarding invoices with key partners and work together to ensure accurate invoicing
• Build relationships with fund holders and support them as required in the management of their fund
• Support the Trust Engagement team to obtain spending plans and other reports from fund holders
• Produce monthly fund statements and distribute to fund holders
• Maintain up-to-date and accurate records of fund holders and other information relating to the funds
• Manage communications with fund holders including creating content for newsletters, drafting key messages, and sending out welcome packs for new fund holders
• Respond to enquiries from fund holders and escalate more complex enquiries to the appropriate person
• Maintain and appropriately file special fund related correspondence and documentation
• Generate reports and provide information as required relating to fund balances, income and spending, fund holders, activity and actions, both internally and externally

General:

• Generate mailing lists based on specific criteria and undertake mailings (e.g. fund holder newsletters)
• Assist with the development of Salesforce, new or improved processes, and new ways of working through user testing and development of guidance
• Provide absence cover for other Finance and Operations team members as agreed from time-to-time.

The job holder will be working in a developing environment and will therefore be expected to undertake other appropriate duties as required for the effective operation of the Charity.

Person specification

Qualifications and knowledge

• Able to communicate effectively with others, both verbally and in writing, especially when explaining process (essential)
• Computer literacy (essential)
• Some familiarity with health/social care/voluntary sector technical language and organisations (desirable)
• Some familiarity with basic financial and grants related terms and concepts (desirable)

Experience

• General office administrative experience with exposure to a variety of processes and activities (essential)
• Experience using the Microsoft Office suite (essential)
• Customer facing or enquiries related experience (essential)
• Regular use of database/CRM systems, finance system or grants management system (desirable)
• Experience in drafting and reviewing supplier contracts (desirable)

Skills and attributes

• Self-starter who is adaptable, works with integrity, and exhibits the Charity’s enterprising, collaborative and delivery-minded cultural and behavioural values
• Willing to learn and develop new skills, and help to develop the knowledge and skills of peers
• Committed to the principle of continuous improvement, with careful attention to detail and due process
• Committed to delivering consistent and high-quality customer service to both internal and external stakeholders
• Good interpersonal skills and able to effectively liaise with both internal and external communities
• Confident in communicating well, both in writing and verbally, and exhibits listening and influencing skills
• Problem solving skills, able to use initiative and actively seeks pragmatic solutions
• Good planning and organisational skills, able to work to multiple prioritised tasks, targets and deadlines, with careful attention to detail
• Team player, with an ability to support effective working relationships
• A self-sufficient individual, who enjoys the challenge of working with multiple stakeholders and complex systems

Do you want to make a difference? Are you organised? Great at building relationships? Adept at delivering through others? Willing to get involved? If so, you could be just the person for us.

We are seeking a Facilities Project Manager for at least 6 months to help us deliver essential projects that will directly benefit the veterans in our care and the staff who support them.

At Royal Star & Garter we provide loving, compassionate care to veterans and their partners living with disability or dementia. Our Homes in Solihull, Surbiton and High Wycombe offer outstanding residential and nursing care. We help those who have had the courage to serve our country to live happy, fulfilled lives.

While the role is advertised as interim, the duration of the contract may be extended.  The role will be supported by the Director of Operations and other specialist contractors (Architects / Electrical contractors / Civil Contractors etc). There is a high proportion of liaison with the homes at all times in order to not inconvenience our residents’ daily lives.

Ideally:

• From a construction / engineering background
• Experience of hands-on management of small contractors
• Ability to liaise and understand Architects drawings
• Understanding of Electrical Infrastructure
• Excellent stakeholder (client) communication skills
• Management of contractors (Health and Safety and Infection Control)
• MUST have (or be able to obtain) enhanced DBS clearance

Example works to be managed:

• Specification / selection / installation of garden offices / temporary buildings at 2 sites
• Co-ordination of standby generator installation at 2 sites
• Co-ordination / supervision of local contractors for re-decoration / refurbishment.
• Overseeing and co-ordinating contractor Kitchen refurbishments
• Adaptation of the existing buildings to create COVID-19 safe visitor rooms
• Creation of additional washroom facilities for COVID-19

ABOUT US

The Diana Award is proud to be the only charity set up in memory of Diana, Princess of Wales and her belief that young people have the power to change the world. It’s a big mission but there are two things within it that we focus our charity’s efforts on – young people and change.

Throughout all of our programmes and initiatives ‘change’ for and by young people is central. We all play our part to help realise this vision and our team is diverse in its talents and roles. Day-to-day we can be found working out in the community with young people through our anti-bullying and mentoring initiatives, fundraising, managing our valued corporate partners, providing vital HR and communications support, celebrating young people in memory of Princess Diana and plenty more.

We’re not your typical organisation. From the moment that you join The Diana Award, you’re part of our family. Together, we are united by our shared belief that young people can change the world, and, by our values: passion, collaboration, integrity, ambition and unity.

THE ROLE

Over the past 20 years The Diana Award has delivered services to thousands of young people across the UK and beyond, honing our expertise and skills to produce exceptional, high quality interventions that create long lasting change.

As we embark on the next phase of our strategy, we're looking for an experienced HR Generalist to take the lead on developing, implementing and delivering our People Strategy. This is a hands on role, managing all aspects of HR across the organisation, and working closely with staff at all levels.

KEY RESPONSIBILITIES

• Act as the first point of contact in relation to all internal and external HR related enquiries

• Advise managers on a range of employee related issues including performance management; sickness and absence issues; and disciplinary and grievance matters

• Ensure that The Diana Award’s HR policies and procedures comply with current legislation and best practice and are updated in accordance with the organisations needs and values

• Oversee and support all stages of the recruitment process

• Manage and deliver the induction process for all new staff and volunteers

• Develop and facilitate relevant training to staff and volunteers

• Take the lead on ensuring staff have access to continious learning and development opportunities

• Manage the DBS application for all Diana Award staff and volunteers

• Liaise with the finance team to ensure accurate records and assist in the monthly payroll process, including the notification of new employees, pay related contract variations, leave notifications and pension/benefit changes

• Develop and implement an effective HR Information System (HRIS)

• Lead on a review of our performance management system and the subsequent implementation of this system

• Ensure staff voice and feedback is captured to inform future strategy through exit interviews, forums and an annual staff survey

• Ensure all employee relations issues are dealt with in an effective manner, partnering with line managers when necessary. This includes conducting disciplinary meetings, grievance meetings etc.

• Lead the coordination of our Culture Committee, aimed at promoting our values across the organisation

• Promote and champion diversity and inclusion throughout the organisation

PERSON SPECIFICATION

EXPERIENCE AND KNOWLEDGE

• CIPD Qualified to minimum level 5, or with demonstrable HR generalist equivalent experience

• Good working knowledge of employment law and solid understanding of best practice in HR policies and procedures

• Experience managing complex employee relations issues including the ability to maintain confidentiality, data security and handle sensitive conversations

• Experience supporting organisational change

• Experience of supporting remote working

• Experience of delivering on a diversity and inclusion strategy (advantageous)

• Experience facilitating, advising, guiding and supporting line managers

• Experience working with HR systems

SKILLS

• An effective communicator at all levels, with the ability to build good relationships both internally and externally

• Sound judgement and decision making - ability to make decisions in line with company policy and the law

• Discretion and confidentiality

• Proficiency with Microsoft Office (Outlook, Word and Excel)

• Good attention to detail and accuracy

PERSONAL ATTRIBUTES

• Commitment to and ability to inspire commitment to The Diana Award’s vision, values and mission

• A self-starter with the drive, determination and commitment to get things done.

• Personal integrity and credibility

• Resilience

• A ‘can do’ attitude

• Commitment to self-development

• Commitment to keeping up to date with key trends/developments in the sector

• Good judgement

• Driven to achieve great results

• Ability to work well under pressure

• Energetic, flexible, willingness to work outside of ‘normal’ office hours

DIVERSITY

The Diana Award is committed to building and developing a workforce which reflects the diversity of the young people we support. We are proud to be an equal opportunities employer that values and respects the people who work for us. We seek to ensure all job applications are treated fairly, with respect and without bias.

We positively encourage applications from suitably experienced candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or pregnancy and maternity.

SAFER RECRUITMENT

The Diana Award is committed to safeguarding and promoting the welfare of all. This is a responsibility that is shared by all members of staff the successful candidate will be subject to an enhanced DBS or equivalent police check. We also ask all staff to undertake safeguarding training when they join us.

Job Title: Supporter Care Manager

Responsible To:  Director of Fundraising and Marketing

About The Felix Project

The Felix Project is a dynamic London charity that works with food suppliers and charities and schools to reduce food waste and food poverty. We were set up in 2016 by entrepreneur, Justin Byam Shaw. 

More than eight million people in the UK struggle to afford to eat every day, while our food industry generates 100,000 tonnes of edible food waste each year. 

We rescue good food that cannot be sold and would otherwise go to waste.  This is high-quality and nutritious, including a high proportion of fresh fruit and vegetables, baked goods, salads, meat and fish.  We collect or receive food from 170 suppliers, including supermarkets, wholesalers, farms, restaurants and delis. 

We sort and then deliver this food to charities that cook meals and prepare food parcels for vulnerable people and to primary schools to distribute to children and their families. This year we will deliver over 2,500 tonnes of food to more than 310 London frontline charities and primary schools. This is enough food to make over 6.5 million meals. 

We have 37 staff, 400 volunteers and a fleet of 20 vans.

We have 3 main operations.  Our 2 depot operations at Enfield and Park Royal and our Central London operation.  The depots are open during the day and from these we collect, sort, deliver and store surplus food using our own vans completing pre-configured routes.  Our Central London operation runs in the evening and does point to point re-distribution directly from food retailers to charities, without the need for depot storage.  The Central London operation is fully “green” and uses electric vans and walking and cycling routes to extend our reach.

Role Overview

This role will manage the supporter care process to successfully deliver front line support, donation processing, and reporting across fundraising. Drive growth in income from developing cross-sell and retention strategies and embedding supporter insight across our fundraising efforts.

Responsibilities

• Respond effectively and efficiently to all enquiries from potential fundraisers
• Manage and support all communications with fundraisers including thanking of donations
• Effectively create and maintain up-to-date records on our Fundraising CRM
• Ensure supporter care processes are documented and regularly reviewed
• Create supporter-centric journeys with the relevant Fundraising teams, to embed growth from cross-sell and retention opportunities.
• Manage the relationship with supporters from the applicable levels of the donor pyramid, ensuring income targets are achieved.
• Be the systems expert for fundraising CRM, spotting opportunities to streamline processes and develop further integration with other systems.
• Cleanse data to ensure records and donor preferences are kept up to date
• Provide the fundraising team with regular reports on income, operational statistics, data insights and pipeline updates for the team to utilise
• Be the department’s point person for upcoming systems development work
• Establish and manage accurate reporting for the Fundraising team to ensure KPI’s are easily trackable.
• Help to embed the use of supporter data to drive fundraising insight and strategy.
• To claim Gift Aid for the organisation
• Ensure Gift Aid requirements are adhered to
• Assisting with other fundraising initiatives as required
• Represent The Felix Project at external events

Measures of Success

• Increase the retention rate of supporters
• Increase income from the contacts in the database who have not claimed gift aid
• All supporters are thanked in line with agreed time frames
• Accuracy of records on the database
• Positive stakeholder feedback
• Fundraising CRM and Finance system reconciles

About You

You will be a data driven, customer facing individual who has significant experience in managing fundraising CRM databases. You will have experience in analysing data and producing relevant reports. You will be able to respond to a wide variety of fundraising enquiries and have experience of all fundraising income streams including gift aid.

Essential Experience

• Experience of all fundraising income streams
• Excellent track record of donor care
• Experience of data analysis and creating reports
• Experience of Gift Aid claims and regulations.
• Excellent communication and personal skills
• Strong writing skills
• Proven experience of working with and being the lead for a fundraising CRM database
• Well organised with a record of providing regular reports and analysis

Desirable Experience

• Passionate about food-waste / environment

• Proficient in e-tapestry or Microsoft Dynamics

Competencies and Behaviours

• Motivated and enthusiastic about our work
• Digital/IT savvy
• Excellent in MS Excel and analysis of data
• Brilliant communicator
• Results focused with a problem solving approach to challenges