We are looking for a dynamic, experienced and people-focused Senior Operations Manager to oversee, drive and improve business processes across our Community directorate and ensure our delivery teams receive the first-class back office support needed to enable lives to be changed. 

This is a diverse role which encompasses operational oversight of a busy day nursery, a full programme of family support including one-to-one support and group work, a growing number of youth programmes including sport, informal education and social action, and work with seniors and adults encompassing training, employability, volunteering, peer support and wellbeing.

The post holder will be responsible for effective resource allocation (including staffing and budget), internal and external reporting including to trustees and funders, managing our data, organising administration support for front line workers and managers, developing and maintaining business systems, policies, procedures and processes, securing fees and optimising income for the work we do, and management of a small support team.

We are looking for candidates with:

• Minimum of four years’ experience of managing finance and/or operations at a senior level
• Proven track record of leading day to day operations and project planning in a complex environment on a tightly managed budget
• Experience of establishing and maintaining data and administrative systems, financial and non-financial
• Ability to translate data and delivery into clear written reports and analysis
• Strong people skills, with the ability to build relationships both inside the organisation and with a wide range of external partners across our community

Based in the Coin Street neighbourhood centre, minutes from Waterloo and Blackfriars stations and at the heart of a thriving local community, we are proud to have been judged as an outstanding family and children’s centre by Ofsted and to have built a national and international reputation as a leading social enterprise.

About Coin Street Community Builders

Coin Street Community Builders (CSCB) is a social enterprise responsible for developing and managing a significant part of London’s South Bank. We have transformed a largely derelict area into a thriving place for people to live, work and visit.

In return we can offer you:

• 27 days’ annual leave (excluding bank holidays)
• 8% pension (5% employer contribution with 3% employee contribution)
• Season ticket loan
• Health and wellbeing package including free gym membership and a confidential employee assistance programme
• Commitment to training and development
• And many, many more benefits

To apply please submit an up to date CV and the supporting questions form. We are unable to consider CVs if they are not accompanied by the supporting questions form. The equal opportunities form is optional.

Please note that an enhanced DBS check is required for the post and you will be subject to satisfactory references and checks.

Interviews scheduled to take place on 8 & 11 June 2021.

Background to the role:  Suzy Lamplugh Trust is the UK’s pioneering personal safety charity and leading stalking authority, established in 1986 following the disappearance of 25-year-old Suzy Lamplugh whilst at work. We work towards creating a society in which people are safer - and feel safer - from the prevalence of stalking, harassment, aggression and violence, achieved through supporting people; education; and campaigning.

We are looking for an ambitious, dynamic leader who will lead a range of operational services ensuring we continue to be the leading stalking and personal safety authority in the UK.   This is a fantastic opportunity for someone with strong operational experience, to develop the strategic direction of a national service, working as part of  the senior leadership team to embed a strong vision for the future of the service. Working as leader in the field you will need to be able to think on your feet and work in a fast paced, ever changing environment. 

Our operational services include the national stalking helpline advice and advocacy service which offers support and advice to thousands of victims of stalking every year.  Caseworkers advocate on victims’ behalf with police, social services and other statutory or victim support agencies.  We also run London Stalking Support, a specific service to provide advice and advocacy for victims in London, including the development of a trauma-led approach to advocacy. We are also a key partner in the London Stalking Threat Assessment Centre, a proof-of-concept intervention programme for stalking perpetrators, in an interdisciplinary setting involving partners from the health and criminal justice services. We have responsibility for both project management and advocacy.  

This role is normally based at our office in London. However, please note that in line with government Covid-19 advice, the role may initially be working remotely. Once restrictions allow, we would expect this role to be worked flexibly, with a mix of remote and office-based working, with at least two days in the office. Regular travel to other locations across London, including the Stalking Threat Assessment Centre, will be required. Travel to other locations in the UK may also be required occasionally.

We welcome and encourage applications from people of all backgrounds and particularly welcome applications from candidates with lived experience of the issues the Trust tackles.

Overall purpose of role:

• To ensure robust delivery and strategic development of operational services across the Trust, with specific focus on the National Stalking Helpline, advocacy service, Stalking Threat Assessment Centre, and London Stalking Support Service.
• To ensure the safe and effective delivery and development of the Trust’s provision for victims of stalking.
• To represent the Trust externally as a leading authority in stalking and personal safety  
• To be a key part of the Trust’s leadership team delivering the vision of the Trust, deputising for the Chief Executive as required.
• To promote the work of Suzy Lamplugh Trust including the National Stalking Helpline and advocacy services, strengthening our voice as an authority on stalking and personal safety - both at work and in everyday life.

Please refer to attached Job Description and Person Specification. 

To apply, please submit your CV and covering letter, addressing the shortlisting criteria. Applications without a covering letter will not be considered.

If you do not receive a response within 3 weeks of the closing date, please assume that on this occasion your application has not been successful.

First-round interviews are expected to take place on Thursday 24th or Monday 28th June 2021.

Care Services – Operations Manager

Part time: 22 hours over 3 days

Salary: £35,360 FTE (£21,024 pro rata)

We have a unique and exciting opportunity for an experienced Manager to work with our Registered Manager, to deliver outstanding care services. This role will manage, develop and improve the performance, efficiency and impact of care services, using effective methods and strategies. 

The ideal candidate will be self-motivated, dynamic, driven and an excellent communicator who copes well under pressure. A good understanding of current legislation and Care Quality Commission requirements is essential. You will be the face of the service and the one that cascades the values of the organisation to your team and to your customers.

This role will be based in our Borehamwood office and provides services and support in the boroughs of Hertsmere, Watford and Three Rivers.  

Closing date: 26th May 2021

Interview Date: Tuesday 8th June 2021

SUMMARY

Made In Hackney opened its doors in 2012 as the UK’s first fully vegan community cookery school.  We became an independent charity in 2018 and collaborate with communities to showcase and develop skills, knowledge and inspiration to grow, cook and eat more plants.

In March 2020 we paused our usual programme to launch a Covid19 response of online classes, telephone support for those not online, and an emergency direct to door community meal service. At the peak of the crisis we provided 500 meals a day across Hackney direct to households who needed support. Today we continue to provide meals and hope to be able to do so for as long as there is need. We aim to incorporate training and jobs for local young people into the community meal service.

We are seeking a highly motivated and strategically minded individual to become our next Operations Manager. You will have experience of working in a senior role in the areas of operations, hr and governance. You will help the charity comply with health and safety requirements, safeguarding best practice and data protection and lead in developing organisational policies.

You will have a passion and flair for improving operational processes and efficiency, administering CRMs, and monitoring and evaluation to ensure we operate in the most effective way. You will not shy away from problem solving operational challenges and thrive in supporting the core team to ensure the smooth running and ongoing development of the organisation. We appreciate you may not have all the experience outlined in each category below but if you excel in a few key areas please still apply.

The experience of working for Made in Hackney is varied, unique and rewarding. There is plenty of room for the successful candidate to be creative and bring new ideas for developing  services.

Operations Manager Spec

• Hours:             4 days/week
• Contract: 12 months (with intention to extend dependent on funding)
• Location: Partly home based and partly at the new MIH venue 'Liberty Hall', Clapton Commons, E5
• Salary: £24,000/annum pro rata 4 days/week (FTE £30,000/annum)
• Holiday20 days (plus bank holidays – see below for more details)

Responsibilities include:

HR & Training

• Overseeing staff recruitment procedures, including supporting application, interview and induction procedures with a focus on being a fully inclusive employer;
• Issuing and renewing staff contracts;
• Keeping abreast of latest guidance in employment law and HR legislation;
• Overseeing training requirements, bookings and purchase of licences, and supporting core team to keep an oversight of when training is required  eg. Food Safety in Catering, Emergency First Aid, Safeguarding, Gender, Diversity and Inclusion, Anti-Racism;
• Reviewing, updating and creating risk assessments and organisational policies on a regular basis to incorporate latest government guidance and legislation (eg. Health & Safety, Safeguarding) and ensuring they’re reviewed by the Board on a regular basis;
• Ensuring staff DBS checks are updated and supporting core team to keep an overview of outstanding checks needed in their project teams;
• Safeguarding Lead – conducting regular reviews of child & young persons and adult safeguarding policy and procedures, overseeing staff and volunteer safeguarding training and completing regular refresher training to comply with best practice;
• Data Protection Lead - ensuring Data Protection Policy is updated and adhered to by everyone in the organisation, regularly updating and responding to any data breaches;
• Overseeing organisational structure reviews and ensuring a system is in place for staff to receive regular and motivational feedback, and feel supported and able to perform their role;
• Leading on implementing staff wellbeing initiatives eg. socials, team building days etc;
• Coordinate regular team meetings and arrange meeting venues where necessary, to ensure effective communication and mutual support.

Salesforce Admin

To be the main point of contact for training needs and technical support to the core team of 9 staff, and to develop the salesforce platform (Non Profit Success Pack) to improve organisational efficiency, relationship management and income generation. Intensive training will be provided to support this role.

• Act as the system administrator for a team of 9 users
• Manage admin functions including assigning new users, creating reports and dashboards, surveys, application forms, system health checks etc
• Onboarding and training new users;
• Creating training resources, and grow level of expertise among the core team;
• Implement custom features when new work streams/programmes get set up and as organisational needs grow;
• Oversee support contract with Economic Change (salesforce technical support and training provider).

 Governance

 Lead support to Board of Trustees for housekeeping issues such as assisting Chair with trustee meeting agendas, setting meeting dates and reminders, reviewing minutes, keeping Charity Commission website updated, and assisting with trustee recruitment, induction and training, and board reviews etc;

Venue Management

MIH has a part time Venue Manager who is responsible for the general upkeep and maintenance of the ‘Liberty Hall’ kitchen venue. The Operations Manager will oversee them and support on key areas of venue management in the following ways:

• Manage relationship with venue partner ‘Clapton Commons’ to ensure key services of venue are running smoothly, (eg. internet, energy provider, refuse collection) and represent MIH in oversight committee meetings as necessary;
• Ensure venue and office equipment is safe to use and repaired/replaced/PAT tested in a timely manner;
• Ensure venue meets latest Covid Health & Safety requirements, Fire Safety Standards and is fully accessible;
• Support acquisition of new kitchen equipment when required, such as ovens, hobs etc either from a donated source or purchased from a supplier;

 Monitoring and Evaluation

• Creating online surveys for each newly funded programme according to their unique reporting requirements;
• Creating welfare surveys for the community meal service;
• App Integration – using apps such as Mailchimp 123 Form Builder (a survey software) and integrating with salesforce;
• Creating reports and dashboards in salesforce to present programme outcomes for funder and trustee reports and the MIH Annual Report.

Finance

• Organise quarterly budget meetings between core delivery team and Finance Director to go through budget and expenditure;
• Ensure finance team understands the requirements and deadlines of board meetings and provide reminders to them for preparing the required financial reporting.

PERSON SPECIFICATION

• Experience in a similar Operations role;
• Experience in HR Policies and Procedures;
• Confident and tech savvy in using and training others in a CRM system;
• Confident with numbers, data and financial planning;
• Experience of managing multiple and simultaneous programme areas;
• Ability to take initiative, problem solve, and think creatively;
• Experience in delivering training (either one to one and/or in a group);
• Capacity to motivate others;
• Strong communication and interpersonal skills and the ability to deal with, and have empathy for, a diverse range of people;
• Enthusiasm, energy and a positive attitude;

BENEFITS

• Flexible working arrangement with allowance for working from home
• Training provided in Salesforce CRM, Safeguarding Adults at Risk and Children, Emergency First Aid, Food Safety etc
• Employers Assisted Programme (EAP) which includes counselling and physio
• Staff Wellbeing and Social activities throughout the year
• A discretionary summer holiday allowance that is additonal to the annual leave allowance – See MIH Annual Leave Policy for full details
• Pension Scheme
• Staff discount of 15% in Food For All Shop

Equal Opportunity

We have a strong commitment to promote diversity, equality and equal opportunities. We welcome applications from underrepresented groups, whether these be of ethnicity, gender, identity, religion, physical ability, sexual orientation or other.

Deadline:  5pm Monday 17th May 2021

Interviews: Monday 24th May 2021

Post commences: As soon as possible after appointment. (Latest by 1st July 2021)

Interviews: 21st May

Salary progression within role up to £64,225 + £4,105 London Weighting.

The CAS Operations Manager helps people with sight loss to live the life they choose by leading and managing a cross functional operations team of staff and volunteers working with adults, children and young people and their families to provide the consistent delivery of person-centred services in accordance with their needs.

This role is part of a dynamic and inclusive team who have an active social life outside of work, which the successful candidate can become a part of when they start.

This role is 9am to 5pm, Monday to Friday, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year. As a charity, we’re always keen to support flexible working as best we can. We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.

More details about this role, the Organisation and the recruitment process can be found in the attached candidate pack and job description.

We reserve the right to close adverts earlier than the closing date.

Candidate requirements

To be able to fulfil this role, and provide help to those with sight loss, the skills and experience we are looking for in a potential candidate include;

Essential
• Extensive experience and proven ability to work safely with adults, children and young people with developed understanding of both child protection issues and the issues affecting all vulnerable groups.
• Demonstrable experience of working in a professional management, supervisory or teaching / training role related to vulnerable people.
• Able to demonstrate experience of managing a complex operations environment where exceptional, customer-focused service delivery is achieved.
• Experience of handling safeguarding concerns within a service delivery setting.

Desirable
• Experience with current/innovative business communication or cloud sharing devices such as: Zoom, SharePoint, Prezi etc.
• Knowledge of current legislation, policy and research relating to people with sight loss and/or disability.
• Project Management experience.
• Experience of working dog practice.

For the complete list of essential and desirable criteria necessary to be successful in this role please see the Person Specification within the Job Description below.

If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.

How to apply
Applications need to be made using the online application form, accessed using the ‘apply’ button above. As part of your application ensure you provide to evidence and examples of how your skills & experience meet the criteria as set out in the attached job description.

The system does have a time limit, we would advise you to complete your answers and copy and paste into the online form once finalised. Please note that you’ll have to upload a CV as this is a mandatory requirement as part of our Safer Recruitment Policy.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If there is not enough space in your application form to provide this information, please ensure you upload additional documentation containing the additional detail.

Remember to refer to the attached job description and candidate pack for more information about this role & the recruitment process at Guide Dogs.

Diversity
Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from people with disabilities as they are currently under-represented in the organisation and guarantee an invitation to interview for all applicants with disabilities who demonstrate, within their application form, sufficient evidence to meet the essential criteria for the job.

Safeguarding
Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

Public Law Project (PLP) is looking for an Operations Manager to manage and support the effective operation of our growing charity.

The successful candidate will be a team player, working closely both with other members of the finance and operations department and with our lawyers, researchers and events team to ensure they have the support needed to deliver our charitable activities. Your blend of skills and experience across HR, compliance, premises and IT and information management will be crucial to helping us to ensure people who are disadvantaged and marginalised can hold the state to account for unfair decisions.

This role includes a wide range of responsibilities and the successful candidate will enjoy the variety in the role and have the core skills necessary to provide excellent management of all areas of the post including areas where you will not be expert. This includes strong problem solving skills, commitment to taking responsibility and excellent time and task management. You will be dedicated to self-development and learning and be able to identify when you yourself need professional advice or additional support. Within this context expertise or particular interests in one area, for example in HR, would also be beneficial to the role.

Prioritising development of PLP as a resilient, connected organisation is one of the three central organisational goals PLP has adopted in our strategy for 2021-22. Your role will be critical to our ability to mitigate the effects of the external crisis on the effectiveness of our team, playing a key role in developing and leading a programme of well-being training and resources and fostering a culture of psychological safety and inclusivity. As we learn how to work optimally in a hybrid working environment you will be crucial in ensuring our office and technology is geared to support collaborative working and will contribute to developing our thinking on supporting internal communication and connectivity. PLP is a diverse team and benefits from an inclusive culture – your role will help us build on this strength.

PLP support staff have the opportunity to be involved directly in the work of the charity through membership of one of our working groups. Working groups such as for Benefit Sanctions or Public Law and Technology – shape our work whether that is challenging unlawful withdrawal of welfare from people with mental health conditions or investigating how the use of algorithms in government decision making might unlawfully discriminate against minorities. 

PLP wants to work with the best possible person for this role. To achieve that goal, we can be flexible. Whilst this post is conceived as a full-time post, part-time hours, job-share and other flexible working arrangements will also be considered.

PLP is an equal opportunities and Disability Confident Employer. We value diversity, we have a diverse team particularly among women and the LGBT+ community, and, we acknowledge that we currently have an underrepresentation from Black, Asian and Minority Ethnic people compared to our beneficiaries and within the London-charity sector.  We are continuously taking actions to improve the diversity of our team. We welcome all applicants and are actively encouraging applicants particularly from Black, Asian and minority ethnic people and disabled people.

The purpose for the role is to deliver all aspects of the Healthwatch Hammersmith & Fulham service in line with statutory duties, service specification, agreed KPIs and the YVHSC model of delivery.

Our aim is to raise awareness amongst commissioners, providers and other agencies about the importance of engaging with communities, and the expertise and value that individuals can bring to discussion and decision making on local and national issues. We carry out activities across a number of different programme areas to enable us to fulfil our statutory functions.

For further information, please click on the Job Description document.

The Operations Manager is a new role for StandOut and offers an exciting, pioneering opportunity for an ambitious individual to play an important part in our future development. 

Reporting to the Co-founder / CEO to help build on the success of StandOut’s first 3 years, you will be responsible for the smooth day to day running of the charity overseeing the operational and business aspects including, but not limited to, the HR, IT, Health and Safety, and Governance aspects of StandOut.

We are looking for an efficient organiser and skilled problem solver who does not shy away from a challenge. Flexible, agile, enthusiastic and highly motivated are words that you or others may use to describe you alongside the ability to build relationships with a range of diverse stakeholders, communicating effectively with all.

This role will suit someone who is seeking to combine their professional expertise with a passion to transform lives and a vision to see that the full operational function of StandOut fit for purpose, meeting the needs of a growing, fast paced charity.

We are currently continuing to work from home. This role will likely involve a hybrid working rhythm of days in the office and days working from home in the future.

An exciting opportunity has recently arisen to join the largest funder of health and social care as an Operations Manager. This institution develops influential relationships with research organisations, charities and the public sector to ensure that patients have access to the latest research and treatments. The organisation is going through a period of growth and this role was created to aid and build upon the effectiveness of the research department team. The successful candidate will work towards ensuring that a gold standard customer service is at the forefront of the department's underlying objectives.

About the Role:
? Managing the operational aspects of commissioning research
? Act as a lead point of contact for internal and external stakeholders relating to operations
? Empower the team to be proactive and innovative
? Recruit, manage and develop members of the operations team through their careers
? Develop detailed work plans to ensure projects are delivered to agreed standards and dates
? Resource management ensuring activity is planned and assigned to the right person

To be successful you will have the following skills and experience:
? Experience managing a robust and complex operations process within a research funding environment
? Natural ability to coach, develop and motivate people
? Knowledge working across teams whilst developing and maintaining relationships
? Thrives working in a demanding, everchanging environment
? Demonstrate accountability and ownership
? Excellent written and verbal skills
? Experience managing a large team

Wandsworth Foodbank is looking for an experienced, effective and strategic Foodbank Operations Manager to help lead the organisation through an exciting time of change and development as we look to finalise a new strategy and shape our longer-term resourcing requirements to deliver it.

Working at Wandsworth Foodbank is engaging, exciting and demanding. If you are someone who enjoys creating solutions and contributing your ideas you'll enjoy the organisation.

As part of a friendly and supportive team, the Operations Manager will work closely with the Foodbank Manager to support and enable the operation of the Wandsworth Foodbank.   The aim is to help local people out of poverty and food insecurity, and work to end the need for food banks.

We're looking for someone who is committed to the Christian values, priorities and culture of Junction Community Trust and St Mark’s Church, Battersea Rise. 

We're committed to ensuring we respond to the needs of black and minority ethnic communities locally, and we want to ensure our team is as representative as possible. We'd therefore particularly welcome applications from black and minority ethnic candidates, to help us broaden our team.

The working hours are 5 days a week, but we’d be happy to consider 4 days a week for the right candidate. 

To find out more about the job, please see the role profile attached. You can also contact us if you’d like to have an informal conversation about this role.

Are you an HR Advisor / Officer who is looking to develop your career? Or are you a seasoned HR professional looking to move into the charity sector? We are looking for an HR Operations Manager to carry out a crucial role within this dynamic charity. 

THE ROLE

We are looking for a HR Operations Manager to join our HR team! You will be:

• Be responsible for the recruitment, development and retention of all
staff across Noah’s Ark Children’s Hospice
• Support the Deputy CEO (DCEO) to ensure the charity’s people practices
are fair and compliant with HR legislation as well as the practice norms
within the hospice sector
• Produce and administer all HR people related processes
• Produce timely and accurate Management Information
• Work with and seek from Peninsula advice and guidance on all aspects of
Human Resources
• Support the DCEO to achieve Investors in People status
• Support the DCEO to ensure Noah’s Ark has the necessary capacity, capability,
systems and processes in place to deliver Board level HR and people priorities .

THE PERSON
 

• This role would suit someone currently at Advisor or Officer level who is looking to
develop their career by taking on the supervision of a more junior employee as well as
being the most senior HR person within the charity. Or alternatively a seasoned HR
professional looking to move into the charity sector.
• It is intended that with suitable development and learning over time, this individual will
assume more of the lead responsibility in HR from the Deputy CEO.

About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.
Shop from Crisis exists to deliver sustainable revenue streams to the organisation, raise Crisis’ profile with new audiences and provide opportunities for members. This role sits in a newly formed E-commerce team within the Shops from Crisis retail team. With 9 shops across London and an ambitious growth strategy, we have exciting plans to expand our e-commerce activity and need experienced team members to help us deliver this. 

About the role
As an E-Commerce Operations Manager, you will lead a small team in our London warehouse to deliver a high-quality customer experience for online donated goods sales across various e-commerce marketplaces. You’ll develop efficient and productive operational processes to list and fulfil a high volume of goods for sale online and achieve sales and profit targets. You will also recruit, train and inspire volunteers in a variety of digital and e-commerce roles. 

About you
To be successful in this role you will have experience of the following:
•  Working in retail management and managing operational aspects of online sales to high levels of customer service, ideally in a warehouse environment. 
•  Using online sales marketplaces and an understanding of high-volume stock processing for sale online.
•  A track record of managing and achieving targets with a strong commercial focus.
•  Recruiting, managing, and developing a wide range of people – ideally with experience of working with volunteers and your local community.
•  Communicating with and presenting ideas and training to a range of audiences.
•  Engaging audiences via e-commerce and/or social media communications.
We want Crisis to be an inclusive employer which then reflects our members and the communities we work in. We want to offer opportunities to everyone regardless of their gender, ethnicity, disability, religion, sexual orientation or age. 

Working at Crisis
As a member of the team you will have access to a wide range of employee benefits including:
•  Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy 
•  Mandatory pension scheme, with an employer contribution of 8.5% 
•  25 days’ annual leave which increases with service to 28 days
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.
When you join us you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. 
We have 5 staff diversity networks which include Black, Asian and Ethnic people, LGBTQ+ people, those with Lived Experience of Homelessness, Women at Crisis and Disability Awareness. 

How to apply
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.
Closing date: Tuesday 18th May 2021 (at 23:59)

Accessibility
We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please contact the Recruitment team, contact details can be found on our website.

Registered Charity Numbers: E&W1082947, SC040094

Prospectus is delighted to be partnering with Age UK Kensington & Chelsea, an independent, local charity supporting older people to remain connected within their community. They offer a range of different services designed with the views and preferences of their service users at the forefront; from Integrated Health Teams and Social Prescribing, to befriending, to dementia support, to combatting loneliness and isolation, to Information and Advice, practical help and homecare, to Digital Inclusion. They also offer Social Prescribing to people over the age of 18 via their trading arm, Age United. They are now recruiting for an Operations Manager to oversee their integrated health and social prescribing services.

Reporting up to the Director of Services, you will provide leadership across two of Age UK K&C's teams; My Care My Way (MCMW), an exciting integrated care service, providing additional support for older adults in GP practices, and Social Prescribing Link Workers (SPLW), a new community-connector service for over 18s embedded across five Primary Care Networks. You will ensure that outcomes for both services are achieved through effective management practices and will motivate and support staff to build long term and sustainable relationships within the GP practices in which they are located. You will work alongside the Director of Services in providing strategic oversight for both services, and will contribute to the development and maintenance of systems to improve service delivery and ensure consistent quality of care.

To apply for this role you will have significant experience of managing and developing frontline teams across the health, social and voluntary sector. You will have significant experience of working with and supporting older people, as well as an understanding of the health and wider social issues affecting them. You will have demonstrable experience of working within primary care, and alongside clinical leads and senior staff. Overall, you will be a strong project manager, skilled at monitoring and evaluating services, and working to ensure the highest quality of service provision for all beneficiaries.

Please initially apply by submitting your CV in Word format (cover letters are not required at this stage). Successful candidates will then be contacted and provided with further information.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply.

About the role:

We are looking for a highly efficient, well-organised administrator to join the team and support the smooth running of the operations of the organisation. The role will require effective management of multiple functions; including office management, IT support, HR admin and event logistics. The role will also involve managing, implementing and reviewing key company processes and procedures, as well as supporting our work reporting to grant funders.

About you:

You’ll be a highly efficient administrator with experience of managing a range of operations functions and supporting senior-level staff. Positive Money is a small team that works closely together, so you will also be someone who enjoys and is very capable at juggling multiple projects and chipping in where help is needed. You will be a self-starter who is comfortable working proactively with limited supervision. You’ll be excited about working in an organisation that develops a new type of culture based on innovation, trust, and open-mindedness. You will be committed to Positive Money’s mission (described below). You could come from any background or walk of life, and share our commitment to an inclusive and diverse team, and money and banking system.

About Positive Money:

Our money and banking system increases inequality, fuels climate breakdown, and is undemocratic. We think that should change. Positive Money is a fast-growing organisation that combines the activities of a think-tank, a pressure group, and international movement. Born out of the financial crash of 2008, Positive Money is the leading civil society organisation challenging our central bank, banking system, and wider economy to work in the interests of people and planet. Our mission is to reform money and banking to build a fair, democratic and sustainable economy.

Roles and responsibilities

• General office and facilities management, including managing a potential office move in 2021.

• HR administration, including employee and consultant contracts, inducting new staff, managing our annual leave system (timetastic), and administering all recruitment campaigns.

• Oversee and ensure the effective maintenance of all IT equipment including printers and computers, telephones and other equipment.

• Maintain and manage all company IT software accounts as general admin, and act as general IT support to the rest of the team, working closely with an external web developer as needed.

• Manage the office and electronic filing systems (Gsuite/dropbox).

• Manage day to day relationships with all company suppliers, and manage sourcing and purchasing of key company needs such as insurance.

• Support the Senior Finance Manager on financial administration, including purchasing and a weekly payment run.

• Support the effective governance of the organisation, scheduling board meetings and preparing papers, attending board meetings as minute-taker, and providing administrative support to the Board of Directors where needed.

• Monitor our grants reporting schedule, and support Director and Senior Finance Manager to deliver reports to our grant funders.

• Manage donor database including cancelling donations, tracking new and increased donations, updating details in Action Network, dealing with direct debit / Paypal changes upon donor requests, and emailing donors where necessary. Training would be provided.

• Work with senior staff to ensure key policies and procedures are kept up to date and adhered to.

• Managing and organising online and offline events, including webinars, conferences, roundtables, festival stalls and supporter meetings.

• End-to-end event logistics; identifying and securing venues; sending out invitations, securing and managing event suppliers, directing other team members on key event tasks.

• Organising all staff travel and accommodation.

• General administrative support to the Director as needed.

Essential skills and experience

• At least two years experience as an Operations Officer/Coordinator/Manager, Team Administrator,  Personal Assistant, Executive Assistant, or similar

• Strong administration and organisational skills, with a close attention to detail.

• Strong IT skills, and some familiarity with IT systems such contact databases, Cloud based filing systems, HR software or similar. A willingness to learn and become proficient with new IT systems

• Proficiency in using office software: Microsoft Office suite / google docs or equivalent, Email / Slack, and in managing electronic filing systems

• Experience of working on HR administration

• Experience of organising events, ideally both online and in person.

• Ability to work to tight and conflicting deadlines, prioritising effectively, adapting to circumstances, and juggling a range of projects

• Excellent interpersonal and communications skills, needed to work closely with a small team, and a range of external contractors, funders and stakeholders

• A good project manager, able to plan ahead effectively and manage their time.

• Experience setting up, developing and maintaining effective operations systems

• Excellent verbal and written communication skills in English

• Ready to get stuck in and undertake a wide range of tasks, using your own initiative.

Desirable skills and experience

• Some financial management experience

Values and behaviours:

• Be committed to our vision for a fair, democratic, and sustainable economy

• Enjoy working with a high level of autonomy, trust and experimentation

• Enjoy thinking outside the box and seeking out new opportunities

• Be committed to working in an innovative and collaborative way

• Self-motivated and a team player: enjoy working collaboratively within a team

• Ability to work in time-pressured situations, multi-task and meet deadlines

• Be self-reflective with a high degree of empathy and self-awareness

How to Apply: Please download and fill out the APPLICATION FORM in full. 

Closing Date for applications: ***EXTENDED*** 12noon, Tuesday 18th May

Interviews will take place on: Monday 24th and Tuesday 25th May
(interviews will take place online)