Operations Team Leader (Help to Claim)

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.
We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Overview

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Citizens Advice is working to ensure that as many people as possible can benefit from high quality advice services through chat, email and phone channels, as well as through face to face delivery. 

As a Team Leader in the Operations Team, you will support local offices in the Citizens’ Advice network to develop the core services they offer to clients through phone, chat, and email. You will support local offices across England and Wales delivering services through phone, chat, and email channels and help them to continually improve in order to meet funder/client expectations. You will manage projects that focus on working in new ways to help us improve our services.  You will line-manage a team of Operations Officers who provide remote technical support via our help desk. 

You will have experience of operational management in a contact centre environment, delivering projects and managing key stakeholders. 

The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please note, in the event of a high number of applications, we reserve the right to close the application early. 

Closing date: 08/08/2021

This vacancy closes at 23.59 on the closing date. 

Established in 2004, the Centre for Social Justice (CSJ) is an independent think tank that studies the root causes of Britain’s social problems and seeks to address these through innovative policy recommendations to government. The CSJ has changed the landscape of our political conversation by putting social justice at the heart of British politics. This has led to some of the biggest welfare reforms in a generation. The majority of the CSJ’s work is organised around five ‘pathways to poverty’, first identified in our ground-breaking 2007 report, Breakthrough Britain. These are: family breakdown; educational failure; economic dependency and worklessness; addiction to drugs and alcohol; and severe personal debt. 

The Centre for Social Justice is looking to appoint an Operations Manager to ensure the efficient and effective day to day functioning of the organisation. This is a new role, reporting to the Finance and Operations Director, which has been created following significant organisational growth, including the newly formed CSJ Foundation. This is a crucial role at the heart of the organisation and the post holder will be responsible for driving forward all aspects of HR, central infrastructure and compliance to ensure the smooth running of the organisation at all times. The successful candidate will have a proven track record in a past role of developing and implementing systems designed to improve the effectiveness and impact of an organisation and will be able to demonstrate past achievements. This is a full-time role, but hours may be negotiated for the right candidate.

THE PERSON

Experience and skills

• Experience of successfully managing the day-to-day operations of an organisation

• Knowledge and experience of running the HR function of an organisation

• IT literate and able to develop and maintain the systems and processes that enable a team to work effectively together.

• Strong organisational skills with the ability to work well on multiple tasks, to short deadlines and under pressure.

• Excellent communication skills: the ability to communicate clearly and appropriately over the phone, in writing, and face-to-face.

• Ability to manage complex and highly confidential information with absolute discretion and a high degree of personal integrity

• A commitment to excellence and high standards of professionalism with an exceptional work ethic

Personal Attributes

• Shares the CSJ mission to put ‘social justice at the heart of British politics.

• Self-motivated, task oriented, and solutions focussed. Able to spot opportunities for improvements and drive activity forward.

• Able to build trust and strong relationships with colleagues, Board members, and external stakeholders.

• Strong team player, good sense of fun; humble, willing to let others take the credit.

• Consistently performs at a high level, strong attention to detail.

• Flexibility and a willingness to help out, no matter what the task.

• Comfortable around very senior figures.

Glass Door Homeless Charity is the UK’s largest open-access winter night shelter network. This award winning, independent charity provides shelter and support for those with nowhere else to turn.

Due to COVID-19, last winter Glass Door launched two hostels for people experiencing homelessness. This winter we will run at least one hostel in Westminster, to complement our church-based night shelters. Our Hostel Operations Manager will be the project lead in the running of this life-saving service.

The hostel houses around 55 people each day from November through April and is staffed 24 hours a day. 

Job Description

The Operations Manager is responsible for the following:

Operations and service delivery

• Responsible for the development and overall management of Glass Door’s hostel.
• Ensure the smooth running of the hostel including overseeing the management of the rota. 
• Work towards the achievement of organisational targets and objectives detailed in Glass Door’s business plan and yearly masterplan.
• Ensure that the Glass Door hostel service meets all industry standards for temporary hostel accommodation.
• Ensure that all contractual obligations and management agreement standards are met.
• Ensure that service provision, requirements and expectations are known to all staff.
• Continually improve our hostel model and operations to better meet the needs of guests
• Maintain positive relationships with guests, staff, professionals, partners, suppliers and the local community.
• Together with the Head of Operations keep expenditure and income within agreed budget limits. Take early action to rectify any adverse budget variances.
• Liaise with casework staff to ensure smooth collaboration between hostel and casework staff.
• Report to the Head of Operations and Safeguarding Officer any safeguarding concerns without delay in line with policy and procedures.
• Together with the Services Development Manager to ensure our services are integrated with statutory and third sector service providers to best meet the needs of our guests.
• Together with the Head of Operations and the Head of Finance and Resources conduct, update and maintain required general, fire and COVID-19 risk assessments for hostel venues.

People management and development

• Lead recruitment of seasonal hostel staff.
• Line manage seasonal staff of approximately 25 people.
• Deliver excellent performance management, support and supervision of managers and staff at the Glass Door hostel, including monitoring annual leave and/or other performance related issues according to policies and procedures of Glass Door.
• Support seasonal Managers effectively to deliver high quality and safe care, support and guest management according to Glass Door policies and procedures.
• Monitor the quality of care, support and service by performing regular quality assurance checks of services.
• Contribute to the design and delivery of seasonal staff training.
• Ensure that our In-form system is used effectively by hostel staff and reports are updated as required and concise record keeping is completed promptly.
• Provide support, advice and guidance to staff as appropriate.

Service Development

• Design and implement any future expansion of Glass Door hostel services.
• Take part in annual planning and contribute to the yearly operations masterplan.
• Ensure policies and procedures are kept up to date and provide training and advice on policies, procedures and good practice to staff and ensure compliance.

Other

• To undertake any other duties that can be reasonably required to meet the operational needs of Glass Door. This may include working in other environments, such as day centres, church night shelters, and other types of emergency accommodation.
• Attend and participate in relevant team meetings, and other ad hoc meetings when necessary.
• Carry out the functions of the post with proper regard to Glass Door’s Equal Opportunities Policy.

Person Specification

Essential:

• Experience of working with - and awareness of the needs of – people experiencing homelessness or similar disadvantaged groups.
• Experience in leading projects and managing a team of frontline staff.
• Ability to work independently and take the initiative to make important and well-judged decisions.
• Highly organised with strong time-management skills.
• Excellent communication skills and the ability to work with individuals who have different styles and approaches.
• Strong IT skills including experience with Microsoft Office and touchscreen tablets.
• Confident approach to, and experience of, dealing with challenging behaviour.
• Ability to adhere to and implement Health & Safety, HR and operational policies.
• Willingness to work evenings and possibly weekends, possibility to cover hostel shifts in extremis. Time off in lieu provided.
• Effective, flexible and supportive team member.
• Understanding of and commitment to equal opportunities.

Desirable:

• A understanding and value of psychologically informed environments and trauma informed care.
• Relevant training certificates (Project Management, First Aid, Health & Safety, Fire Safety).
• Lived experience of homelessness.
• Experience working with the In-Form client relationship system.
• Valid driving licence and willingness to drive the Glass Door van.

We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.

Be the backbone of a small and ambitious charity

Location: London, though staff are currently home working until restrictions ease. We will consider remote (UK based) applications though candidates will need to travel to London at least monthly.

Operations Manager

We are a small charity doing great work connecting state school pupils with former students to show them a future that can be theirs and a pathway to get there. Hearing from past pupils gives students resilience, confidence and the motivation to study harder. We are actively expanding our reach to more schools and pupils, particularly those who are disadvantaged.

The Operations Manager is a new role for the organisation, creating senior capacity to help drive forward the charity’s strategy. The post holder will be agile, responsive to new priorities and opportunities and able to drive forward initiatives at pace, with high quality outcomes. If you thrive in a role that is different from one day to the next, you have a thirst for learning and you’re confident working across teams and with stakeholders of all levels of seniority, then this is the role for you.

Pre-pandemic we had three permanent office spaces, though we are presently working remotely and using touch down space while we allow things to settle back to a more normal position. We will be reviewing the charity’s requirements and consulting staff on preferences in the Autumn and it is likely that we will take a base in London and Manchester at some time after that. We will consider remote (UK based) applications for the Operations Manager role, though candidates will need to travel to London at least monthly.

We would particularly welcome applications from Black, Asian and Minority Ethnic candidates and people with lived experience of the communities we serve. We are an equal opportunities employer committed to recruiting a diverse workforce. 

We can offer you a supportive working environment with plenty of learning and development opportunities. You’ll work with dedicated, determined colleagues and witness the tangible difference our work makes to the lives of young people across the region. We live by our values of social justice, collaboration, innovation and role models. If these values resonate with you, and you have the qualities and skills we need, we’d love to hear from you!

We are looking for a proactive and organised professional to be responsible for the processes and systems that support the day-to-day running of the organisation. 

Responsible for: Processes and systems that support the day to day running of the organisation, including governance procedures, HR, compliance, equipment and facilities, finance.
Location: London, UK
Type of post: Full or part time (4-5 days/week), fixed term contract contract to end of April 2022
Remuneration: £30-34k per annum depending on experience (pro rata’d)
Leave: 24 days per annum, plus public holidays and 27-31 Dec (pro rata’d)
Application deadline: Midnight (BST), Sunday 1 August 2021
First stage interview: Thursday 12 – Friday 13 August (virtual)

ABOUT THE ROLE
Working closely with our Chief Executive (currently interim) plus Head of Engineering and Head of Sustainable Growth, you will run the processes and systems that support the day to day running of the organisation. This broad and varied remit includes governance procedures, HR, compliance, equipment and facilities plus finance. We are looking for someone to cover these topics until the end of April 2022 while we test the implementation of our exciting new strategy. Additional components of the role include helping shape our working culture and establishing a ‘new normal’ following the restrictions of COVID-19.

In this role, your primary responsibilities will cover:

• People & Culture: Providing the management tools and support to drive excellence in team performance, including: team support structures; resource management reports; processes and procedures for recruitment, onboarding, performance management and offboarding; guidance and training to line managers; embedding our culture across the organisation; and ensuring HR policies and procedures are up to date and compliant. Responsible for ensuring HR documentation is in place (e.g. employment contracts etc.).
• Finance: Ensuring finance policies and procedures are compliant, administering financial processes (e.g. raising invoices/ processing expenses) and collating reports, ensuring relevant team roles understand their budgetary responsibilities. Administration and first approval responsibilities for CAF bank.
• Operations: Support for overall operational improvements and resource management. management and integration of software systems, facilities and equipment used to underpin our work, including: approving business cases and product selection; administering purchase, maintenance and end of life; ensuring change management and relevant risk management procedures are in place. Holding the support relationships with external suppliers such as Wholegrain, Ashurst and Accounting Solutions for Charities. Ensuring our continuous improvement process is upheld and consistent, including monitoring, reporting, evaluation and where necessary, change management so that we can deliver performance against our organisational goals.
• Governance: providing secretarial support to Chief Executive, ensuring governance policies and procedures e.g. GDPR are maintained and compliant, ensuring annual reporting is submitted, arranging Board and Board sub-committee meetings, ensuring compliance with governance procedures (e.g. changes to articles of association).

PERSON SPECIFICATION
To ensure you’re the right person for the role and can achieve success for yourself and Engineers Without Borders UK, we think that the following skills, expertise and attitudes are essential for the role of Operations Manager:

• Passionate about making a positive difference to people’s lives and the planet, and you see how engineering has a role in this.
• Experience of effectively managing and improving operational functions across an organisation or team.
• Experience of project management and delivering organisational compliance tasks.
• Competent in the use of routine office software (e.g. MS Office), standard applications and personal computing hardware and able to learn and experiment with new software.
• Good working knowledge of HR, IT, data protection and health and safety.
• Excellent ability to plan, organise and balance conflicting priorities.
• Experience of achieving objectives to a high standard.
• Excellent written and verbal communication skills.
• Ability to work effectively in a small team and on own initiative.
• ‘Can do’ attitude and self-starter.
• Commitment to Engineers Without Borders UK’s purpose and values.

DIVERSITY, EQUITY AND INCLUSION

Engineers Without Borders UK is guided by a set of principles that we believe will help ensure that all viewpoints and knowledge are heard, included and respected.

We want to make the recruitment process as inclusive and accessible as we can. We have tried but we know that there might be more that we can do, particularly if you have experienced exclusion, disadvantage or discrimination, or if you have particular accessibility needs. We would be happy to provide any further support that you may require – please get in touch with us and we can think together about how to make this process easier for you.

We especially encourage applications from people of colour, LGBTQ+ people (we are a trans-inclusive organisation), people with disabilities, and people who have experienced other exclusion or marginalisation.

TO APPLY

To apply for the role please send a CV (two pages maximum) and a covering letter (up to two pages). Please outline clearly in your covering letter:

• Your reasons for wanting to join the team at Engineers Without Borders UK
• How you meet the role description and person specification
• Your availability to be interviewed on Thursday 12 and Friday 13 August 2021 (virtually)
• Your eligibility to work in the UK
• Where you saw the role advertised

The deadline for applications is midnight (BST) Sunday 1 August 2021.

Please refer to our Privacy Policy for details of why and how we collect and store your data.

Engineers Without Borders UK is committed to selecting candidates for employment based on aptitude and ability, irrespective of gender, race, ethnic origin, disability, nationality, sexuality, religion or belief, marital status or social class.

Are you looking for a role that challenges and rewards in equal measure?  Are you looking to work with an organisation that is dynamic, exciting and focused on delivering lasting benefits for local communities? 

The borough of Wandsworth has one of the richest varieties of open spaces in central London.  Enable Leisure and Culture is a non-for profit charitable organisation and the lead contractor employed by Wandsworth Borough Council to manage Leisure and Cultural services throughout the borough, including the management and maintenance of 32 parks and open spaces.

Location: Wandsworth Common
Contract Type: Full Time (40 hours per week)
Salary: £45,914
Closing date: 3 August 2021

Ref: PA009

The role of Parks Operations Manager will test your existing skills and experience in contract management, grounds maintenance, ecology, biodiversity and groundsmanship as you deliver the highest quality of green space for residents and visitors to Wandsworth.  You will understand the current pressures on urban greenspaces and will be able to contribute proactively to outcomes which support biodiversity, climate resilience and natural recovery. 

This newly created role will suit a highly motivated individual who will get the job done no matter what.  We are looking for a candidate with significant knowledge of managing frontline services, who has industry leading experience as well as drive, passion and enthusiasm.  Your personable and approachable style will be put to good use as you liaise with the many stakeholder and community groups who use greenspaces in Wandsworth.  You will be able to manage a range of services and provide support and guidance to your motivated team of greenspace professionals.

The portfolio of green space you will be responsible for range from small pocket parks, housing sites, allotments, cemeteries, sports pitches, plus sites of regional importance in heritage and biodiversity such as Tooting and Wandsworth Commons and the iconic Grade II listed Battersea Park.

You will be expected to oversee operations across this range of spaces, each with their own site-specific challenges while ensuring consistent cost control within set budgets. 

You will need to be reactive to challenges that may arise all year round plus ensuring plans and processes are in place to deal with planned horticultural requirements throughout the seasons. 

Your solution driven approach will allow you to identify areas of service delivery needing improvement, seek relevant and financially feasible outcomes and get processes implemented quickly and efficiently. 

You will be a key member of the Parks team, taking overall responsibility for the day to day management of all parks operations including the delivery of the horticultural ground’s maintenance and playground service throughout the borough of Wandsworth. 

You will proactively manage a team of specialists and focus on their development, support and attainment, using your management skills to create a positive can do team approach to all tasks. 

Why should you join Enable Leisure and Culture?

• 25 Days Annual Leave
• Flexible Working
• Pension Scheme
• Eyecare Vouchers
• Free Gym membership
• On-site shower facilities* certain places
• Season Ticket Loan
• Cycle to Work scheme
• Employee Assistance Programme
• Weekly fruit basket
• Staff Treats
• Weekly Wellbeing Hour

We are unable to provide sponsorship for this post.  In order to apply for this post, you must demonstrate your eligibility to work in the UK. Applications will close one minute before midnight on 3 August 2021. We anticipate a high volume of interest in this post and reserve the right to close this role early if we find the right candidate, so encourage you to apply early.

Diversity is valued at Enable Leisure and Culture and is important in the work that we do. Applications from all sections of the community are welcome and will be considered on merit. 

The role is for 40 hours a week based primarily in the Parks Office in Wandsworth Common.  You will be expected to travel around Wandsworth to visit sites and meet contractors and stakeholder representatives on a regular basis.

B. Job Purpose

•  This involves the leadership of daily school Operations - administration, ICT, site HR & payroll and catering service performance
• You will contribute to the development of operational strategic plans, direction and decision making and proactively work towards the achievement of shared objectives.  This includes developing and implementing strategies, key objectives, systems, processes and procedures relating to administration, resources, premises, catering and health & safety. 
• The post holder will ensure that the academy is in compliance with all DfE and group policy.

C. Responsibilities 

Leadership Responsibilities 

• Actively promote and model the ethos and values of the academies.
• Achieve economies of scale through aligned workloads and joint procurement through the restructure and development of all South Bank operational support structures and systems.
• In liaison with the regional managers for OCL, provide daily functional management of the individual Site Managers, Catering Managers and ICT Managers.
• Schools link to Oasis ICT and Premises and Estates regional Managers including SLA’s.
• Responsible for school customer service, public relations and communications plan; promote the school through positive relations with community, businesses, parents and students.
• To oversee the management of all site and buildings, ensuring that grounds and accommodation are maintained to a high standard and that out of hours use of grounds and premises are maximised to generate income.
• To be responsible for all health and safety issues relating to the site, staff and students and representing the Principals at relevant external meetings and conferences.  This includes liaison with the site staff regarding the fire alarm system within the schools and ensuring that staff and students are aware of evacuation procedures and that safe practice is adhered to and documentation is maintained. 
• Responsible for school safety plan, disaster preparation, fire drills, student, staff and public safety and student health.
• Maintain an overview of the ICT infrastructure and ensure it supports the aims of the academies.
• Manage all school scheduling, duties, special events, field trips, cafeteria, transportation, maintenance and cleaning.
• Advise on and arrange CPD strategy for all Support staff within the Academy.
• Oversee HR procedures in the academy and advise where necessary.
• Undertake Performance Management Review(s) and to ensure that staff development needs are identified.

Administration

• Administration support functions to a cost efficient high standard across the academy in order to support high quality service outcomes for all students and families.

Premises

Provide in-house quality assurance of the Site Manager to ensure:

• The management of all site and buildings, ensuring that grounds and accommodation are maintained and that out of hour’s use of grounds and premises is maximised to generate income.  There is a strategic site maintenance and development plan.
• The learning environment is clean, well maintained and fit for purpose.
• Regular site inspections take place and that records are kept.
• The maximum levels of security of the premises are consistent with safeguarding legislation and the ethos of the academies.
• The continuing fitness for purpose of the premises through effective use of maintenance expenditure and by actively participating in developing the premises and sites for long-term use.
• The Principals are advised as appropriate in relation to the improvement of the school building.
• Accommodation needs are met by liaising with Faculty Leaders to deliver creative solutions to problems.
• There is an implemented asset management plan. Monitor and evaluate its impact on student outcomes.
• There is an effective damage and loss prevention strategy to minimise insurance and budget losses. 
• There is a robust and profitable plan for community use of school site, whilst maintaining high standards of site condition.

Health & Safety Champion (HSC)

• Formulate, monitor, implement and review the H & S Policy and procedures including risk assessments.
• Communicate regularly at all levels within the academy on H & S issues.
• Devise, arrange and monitor the half-termly evacuation drills and oversee regular testing of the fire alarm systems and equipment.
• Ensure all evacuation procedures are well understood and fit for purpose.
• Actively commit to making the academies safe and stimulating environments for staff, students and visitors
• Coordinate all documentation regarding school trips including ensuring that risk assessments are appropriately carried out in advance, appropriate transport has been procured and all cover arrangements are agreed and confirmed.
• To select and ensure appropriate training of fire marshals.
• That Hub Council H & S Sub Committee meetings take place and the main Hub Council have up to date H & S reports.
• Update and administer the Handsam system, ensuring all tasks are completed on time, supporting and holding to account where appropriate.

Data Protection Lead (DPL)

• Formulate, monitor and implement the GDPR policy within the academy
• Be the point of contact for all GDPR enquiries
• Action all Subject Access Requests (SAR) within the agreed time limit and set processes
• Communicate regularly at all levels within the academy on GDPR issues.

Hr & Payroll

• Oversee all H& & Payroll matters at the Academy and advice where necessary
• Line Manage and work with HR and Payroll Officer to ensure all payroll inputting is completed in a timely and accurate manner
• Remaining professional and ensuring total confidentiality at all times
• Meet with regional business partner on a regular basis to ensure clear and up to date channels of communication between the central team and the Academy
• Deal with HR matters that have been escalated beyond the HR & Payroll Officer
• Maintain a basic knowledge of all Academy specific HR matters to ensure advice can be sought where appropriate
• Where necessary work with the HR & Payroll Officer to ensure all processes are maintained and up to date

Educational Visits Coordinator

Make a significant contribution to the management of the schools trips process by:

• ensuring that  'Application for Approval for Education Visits'  forms are completed correctly and to  deadline;
• ensuring Risk Assessments are in place, including travel arrangements and special arrangements for SEN students, and that records of Risk Assessments are kept, including the application of secure safeguarding procedures;
• assisting with Risk Assessments and Trip Approval Forms where necessary; 
• submitting 'Application for Approval for Education Visits' forms to SLT for authorisation;
• sending Visit Notifications to the National Office within the specified timeframe;
• ensuring all staff  are aware of the Visits Procedure;
• ensure visits do not clash with other  events in the school diary  or with other  visits;
• ensuring all guidance received from  National Office is followed correctly;
• keeping an orderly file of all off-site visits;
• updating and maintaining the School Trips folder on Evolve;
• Update and maintain Evolve
• Residential Trips

Additional Responsibilities

• Conference Organisation & coordination- liaising with NLPs, National Education Team & external agencies  Lettings to external agencies
• Organising and writing bids for funding
• Coordinating & sending the response to Freedom of Information requests

Supervision / Management of People

• The post holder will quality assure staff in the areas of administration, ICT, site, HR & Payroll and catering.

Creativity and Innovation

• The post plays a key role in developing the non-teaching areas of the school, producing strategies for these

that will support the school’s overall effectiveness.

Contacts and Relationships

The post holder will have a range of internal and external contacts. These include:

• Oasis Community Learning function leads such as HR, finance, ICT, on matters relating to overall Oasis strategy, interpretation of frameworks and guidelines.
• All external suppliers with whom the school has contracts. The contact involves negotiation of contracts and dealing with contract management issues, including query resolution.
• All members of staff and in particular management colleagues and Academy Leadership Team Members, to report on and advise on all matters relating to support areas.
• The post may also have contact with parents and students from time to time.

Other Duties

• The post holder will be subject to performance objectives agreed annually. 
• The post holder is expected to carry out other SLT duties as may reasonably be assigned by the Principals.
• To take on any whole school initiative or responsibility that the Principals may direct.

The duties of this post may vary from time to time without changing the general character of the post or level of responsibility entailed

Whole Academy Responsibility

• To assist the Principals in fulfilling the academy’s vision and instilling the academy values in all that we do
• To assist the Principals in the implementation of the Self Evaluation Form and Academy Development Plan
• Any other responsibility as set out by the Principal

D. Safeguarding Children and Young People

Oasis is committed to safeguarding and promoting the welfare of children and young People. We expect all staff to share this commitment and to undergo appropriate checks, including an enhanced DBS check.

OTHER: The above responsibilities are subject to the general duties and responsibilities contained in the Statement of Conditions of Employment. The duties of this post may vary from time to time without changing the general character of the post or level of responsibility entailed.

Title: Fundraising Operations Manager - Digital platforms
Salary: £31,578 - £35,086 pa plus London Allowance if applicable
Hours: 35 hours per week
Contract Type: Permanent
Based: Vauxhall, London
Closing date: 1st August 2021 at 23:59 hrs
Interview date: To be confirmed

The purpose of this role is to ensure that operational requirements for various fundraising products, campaigns and platforms are delivered end to end. Ensuring they are fully specified, briefed and delivered. You will manage the growing number of fundraising platforms being used by supporters to raise money. It's an exciting time for fundraising, with new digital fundraising tools coming to market all the time and opening up the potential for reaching new audiences to raise money, whilst providing more options for our current supporters to engage with us.

You will work within internal teams and external suppliers to deliver this, ensuring that the solutions support the team's business requirements and are supporter focused and enable fundraising income to be maximised.

The postholder will ensure the end-to-end processes for the relevant products and platforms are compliant, documented and reviewed regularly. You will be the "go to" person in Fundraising for expertise on products and platforms, being able to support Fundraisers on choosing the right platform and external supplier for their audience and activity as well as engaging with new platforms and service providers to determine whether there is a place for them in our portfolio.

You will ensure that the supporter has an outstanding experience. You will work with fundraising teams to input into overarching stewardship plans to ensure supporters receive a smooth, cohesive experience across all channels.

What we are looking for:
- An expert in managing complex fulfilment requirements
- Superb project management skills
- A talented negotiator with excellent supplier management skills
- Experienced in stock monitoring and management
- The ability to translate reports and data into actionable insights
- A clear understanding of fundraising law & codes of practice
- Experience of budgetary control of significant levels of expenditure
- Significant experience of designing & delivering operational processes
- Excellent planning & organisational skills
- Process driven and always striving for improvement.

What's in it for you:
- Continued access to NHS Pension Scheme (subject to eligibility)
- Marie Curie Group Personal Pension Scheme
- Season ticket loan
- Loan schemes for bikes; computers and satellite navigation systems
- Continuous development
- Industry leading training programmes
- Employee Assistance Programme
- Flexible Working

For more information or an informal chat please contact our recruitment team in the first instance -

TO APPLY
Please outline in your covering letter how you specifically meet the below criteria taken from the Job Description. Please give specific descriptions and examples to share your experience (500 words max per question).

1. Proven experience of coming up with solutions to problems relating to integration and onboarding processes
2. Experience of database systems
3. Strong ability to problem solve, research and analyse complex information and evaluate options
4. Ability to translate complex processes and issues to a range of audiences so that they fully understand
5. Able to translate reports and data into actionable insights, to help influence strategic fundraising decisions
6. Excellent project management skills and the ability to deliver complex projects on schedule

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We reserve the right to close this vacancy early. Agencies need not apply.

We are working with a wonderful community-based charity in South East London to recruit an exciting and new position, on a 9 month contract. As the Volunteer and Operations Manager, you will support the CEO with the day to day running of the charity, manage their 3 successful programmes and have strategic responsibility for volunteer recruitment and engagement.

Main duties:
Oversee delivery of 3 major programmes
Strategic and operational responsibility for volunteer recruitment and engagement
Supporting the CEO with running of the charity
Liaising and influencing external agencies and local authorities
Budget management
Performance manage and report on success of programmes
Ad hoc support with bids and tenders

You will have:
Previous experience of managing programmes within a community or service-based charity
Ability to manage a variety of stakeholders and build long term relationships
Volunteer recruitment and engagement knowledge or experience
Excellent writing and MS office skills, with the ability to produce reports and stats
 

If you would like to have an informal discussion, please call Chloe on 02030 062787 or email [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

If enough applications are received the charity reserve the right to end the application period sooner.

35 hours per week

The Royal Society of Biology (RSB), a professional association and registered charity, is recruiting for a new position of Operations & Technical Support Officer to support the smooth-running of its central London offices.

This new role will suit someone who has relevant paid or voluntary work experience, or someone who can demonstrate that they meet the essential requirements of the person specification over the course of their work and studies, and is keen to start or develop a career working for a high-profile organisation that plays a key role in policy development. An interest in developing valuable knowledge and skills in a wide-ranging role, encompassing core operational policy development and IT support will be essential.

The successful candidate will join a friendly workforce, have opportunities to get involved with high-profile events (some taking place in Parliament), be offered appropriate training and gain an insight into biology in the real world; and the impact that research in this key area can have on us all as we respond to global challenges.

Closing Date: 15 August 2021

The RSB is committed to ensuring equal opportunities in the life sciences, and supports diversity throughout the sector; at school and higher education, in the workplace and training. We welcome job applications from everyone irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Title: Fundraising Operations Manager Manager - Fulfilment
Salary: £31,578 - £35,086 pa plus London Allowance if applicable
Hours: 35 hours per week
Contract Type: Permanent
Based: Vauxhall, London
Closing date: 1st August 2021 at 23:59 hrs
Interview date: To be confirmed

The purpose of this role is to ensure that operational requirements for various fundraising products, campaigns and platforms are delivered end to end, ensuring they are fully specified, briefed and delivered. Our aim is to bring the fulfilment of the Great Daffodil Appeal under one fulfilment house to achieve efficiencies across the project together with carrying out a thorough review of how we currently fulfil our other events and products.

You will work within internal teams and external suppliers to deliver solutions and support the team's business requirements and enable fundraising income to be maximised. You will ensure that the supporter has an outstanding experience and will work with fundraising teams to input into overarching stewardship plans to ensure supporters receive a smooth, cohesive experience across all channels.

In addition, the postholder will be the main point of contact with the fulfilment house ensuring all fulfilment needs are scoped, briefed and achieved on time and within budget whilst ensuring the end-to-end processes for the relevant products and platforms are compliant, documented and reviewed regularly. As we grow our campaign activity, it is likely that our fulfilment needs will grow, so the focus of this role will be to ensure the charity is achieving cost savings and that we are well placed to expand activity as and when we need to.

What we are looking for:
- An expert in managing complex fulfilment requirements
- Superb project management skills
- A talented negotiator with excellent supplier management skills
- Experienced in stock monitoring and management (including supply & demand management)
- The ability to translate reports and data into actionable insights
- A clear understanding of fundraising law & codes of practice
- Experience of budgetary control of significant levels of expenditure
- Significant experience of designing & delivering operational processes
- Excellent planning & organisational skills
- Process driven and always striving for improvement.

What's in it for you:
- Continued access to NHS Pension Scheme (subject to eligibility)
- Marie Curie Group Personal Pension Scheme
- Season ticket loan
- Loan schemes for bikes; computers and satellite navigation systems
- Continuous development
- Industry leading training programmes
- Employee Assistance Programme
- Flexible Working

For more information or an informal chat please contact our recruitment team in the first instance -

TO APPLY
Please outline in your covering letter how you specifically meet the below criteria taken from the Job Description. Please give specific descriptions and examples to share your experience (500 words max per question).
1. Experience of working with fulfilment houses to deliver complex campaigns and stock management
2. Excellent supplier management and negotiation skills, confident and willing to push back for the best interest of your audience
3. Excellent project management skills and the ability to deliver complex projects on schedule.
4. Significant experience of designing and delivering operational processes
5. Proven experience of requirements gathering from stakeholders and translating their vision into scope and deliverable requirements
6. Proven experience of coming up with solutions to problems relating to integration and onboarding processes

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We reserve the right to close this vacancy early. Agencies need not apply.

Job Title: Operations Support Coordinator

Contract Type: Permanent, Full time and part time positions available

Location: Home-based. GoodGym has a small office in Central London which you are able to work from but candidates outside of London are welcome to apply. Travel to London every couple of months may be required for which reasonable expenses will be paid.

Reporting to: Older People Operations Manager

Salary: £21,500 (pro rata)

Holidays: 25 paid holidays + bank holidays and 5 paid development days per year (pro rata)

Application Closing Date: 16th August 2021

Interview Date: 20th August 2021

GoodGym's Diversity Statement

We are looking for the best people to help us provide support to millions of people affected by loneliness and isolation in England and Wales. We want our team to reflect the diversity of the communities we serve and we offer equal opportunities to everyone, regardless of race, sex, gender identity, disability, age, nationality, religious or philosophical belief, age, sexual orientation, educational attainment, family status, trade union activity or any other factor. We see diversity as strength and want everyone to be able to be their whole selves at work. We therefore strongly encourage candidates from Black, Asian and Minority Ethnic backgrounds to apply for this role.

About GoodGym

GoodGym is an award-winning charity that encourages people to get fit and do good at the same time. We organise activities that encourage people to be active while volunteering for community groups, charities and older people. 

GoodGym works in 58 areas and boroughs across the UK and is recruiting for an Operations Support Coordinator to join the Older People Operations team. The Older People Operations team works with around 5000 volunteers across the country who support older people through social visits and helping them with practical tasks around the home.

GoodGym’s work with older people has seen a significant increase in activity since the beginning of the Covid-19 pandemic, this is a great time to get involved and be part of a small team doing good across the UK. GoodGym is specifically looking to address the underrepresentation of people from Black, Asian and Minority Ethnic backgrounds in its staff and we strongly encourage candidates from these underrepresented groups to apply for this role.

Working environment

Before the Covid-19 pandemic, we were an office-based organisation working in Central London. Like everyone we’ve had to adapt to home working and we’ve found we quite like it. We work hard to keep video meetings useful and interesting and to find ways to socialise and have fun.  We know it’s important to find time to step away from your computer and encourage you to do so.

We’re currently in the process of deciding exactly what our office set up will look like in the future but we know it will be flexible. We do like to meet up in person and so if you are applying from outside of London we would expect to see you at our office at regular points throughout the year.  Reasonable transport costs will be paid.

Role description

As part of GoodGym's Older People's Operations Team, you will play a key role in the organisation supporting older people. You will also support volunteers, manage a busy workload and deal with different groups of people.

Primary Responsibilities

Office Management

• Answering phone calls and managing the Older People Operations Team’s shared email inbox

Volunteer Support

• Acting as first point of contact for volunteers, whether over email or over the phone; supporting them, troubleshooting and resolving issues where necessary
• Maintaining volunteer records and reporting to the Older People Operations Manager if any safeguarding issues/allegations are raised in line with GoodGym’s Safeguarding Policy.
• Providing administrative support for volunteers and older people, including but not limited to  communicating with referral partners, screening and listing volunteering tasks  on the GoodGym website, confirming tasks  with beneficiaries on the phone and ensuring best safeguarding practices are upheld
• Supporting volunteers through the process of DBS applications, checking references, conducting document checks and making judgement calls on volunteers’ suitability to volunteer.

Relationship Management

• Communicating with potential and existing referral partners over the phone and via email, answering questions about GoodGym and providing technical support as and when necessary
• Seeking out partnership opportunities for GoodGym

Other Responsibilities

• Contributing to the development of the Older People Operations Team and respective processes and policies

Person Specification

Skills and abilities

• You’ll have strong communication skills (both written and verbal) and will be a people-person, able to build strong relationships with people from a variety of backgrounds and to support volunteers and older people through sometimes difficult situations
• You’ll be calm and level-headed when faced with pressure. You’ll be organised and able to prioritise your workload
• You’ll be a self-starter and able to work independently as well as part of a team. We’ll provide all the training you need initially and after that, you’ll work quite autonomously so this role would suit someone who is able use their initiative and get stuck in
• You’ll be a trusted member of a small team. You’ll be sensitive and supportive of other team members, including our volunteers and spot opportunities to support others when they are under pressure
• You’ll be willing to bring ideas to the table to improve the way we work
• You’ll be IT literate and able to pick up new systems quickly. GoodGym uses various different tech platforms so being able to use them effectively will be important in this role
• You’ll have strong empathy with the people you are supporting and a passion for creating positive social impact

Experience

It would be useful for you to have some of the experience below, whether it's professional experience or experience from education/volunteering. However, it's more important that you fit the person specification above so please get in touch even if you don't have any of the experience listed below.

• Experience of handling telephone calls 
• Experience of using different websites and IT platforms 
• Having challenging or difficult conversations with customers or the public
• Work supporting or interacting with customers 
• Experience of volunteering, community projects or working with volunteers

How to apply
To apply for the role, please fill out an application form.

Kingston Association for the Blind's Mission is 'to empower people living with sight loss and to lead independent and fulfilling lives in the Royal Borough of Kingston upon Thames.

The post of Charity Manager is an important link between the Charity and its' members, the Royal Borough of Kingston Adult Services and Kingston Hospital Royal Eye Unit.  The post holder will have a solid track record of managing small charities, whilst possessing considerable energy, enthusiasm and commitment to attract new sight loss members to use the charity's services, and to inspire funders to choose Kingston Association for the Blind as their preferred charity to support.

The purpose of the role is to ensure that the charity achieves its Mission and Vision, whilst being financially secure.  They will work closely with and be supported by the Board to ensure the necessary plans are in place.

The role is very 'hands on', and when other staff members are absent the Manager will need to ensure the charity's activities continue through by covering the tasks or delegating them to another staff member of volunteer, where appropriate. 

Although the team is small, KAB have big ambitions to improve the lives of people living with sight loss in the Royal Borough of Kingston, and is passionate about the members they support.  The ideal candidate will have an outgoing personality, be a motivated self-confident, self-starter, who is able to work with minimal supervision. 

Background to the role:  

VAWG Specialist responsible for strategic and operational delivery of The National Stalking Service, including advice (National Helpline), advocacy and perpetrator intervention services.

Suzy Lamplugh Trust is the UK’s pioneering personal safety charity and leading stalking authority, established in 1986 following the disappearance of 25-year-old Suzy Lamplugh whilst at work. We work towards creating a society in which people are safer - and feel safer - from the prevalence of stalking, harassment, aggression and violence, achieved through supporting people; education; and campaigning.

We are looking for an ambitious, dynamic leader who will lead a range of operational services ensuring we continue to be the leading stalking and personal safety authority in the UK.   This is a fantastic opportunity for someone with strong operational experience, to develop the strategic direction of a national service, working as part of  the senior leadership team to embed a strong vision for the future of the service. Working as leader in the field you will need to be able to think on your feet and work in a fast paced, ever changing environment. 

Our operational services include the national stalking helpline advice and advocacy service which offers support and advice to thousands of victims of stalking every year.  Caseworkers advocate on victims’ behalf with police, social services and other statutory or victim support agencies.  We also run London Stalking Support, a specific service to provide advice and advocacy for victims in London, including the development of a trauma-led approach to advocacy. We are also a key partner in the London Stalking Threat Assessment Centre, a proof-of-concept intervention programme for stalking perpetrators, in an interdisciplinary setting involving partners from the health and criminal justice services. We have responsibility for both project management and advocacy.  

This role is normally based at our office in London. However, please note that in line with government Covid-19 advice, the role may initially be working remotely. Once restrictions allow, we would expect this role to be worked flexibly, with a mix of remote and office-based working, with at least two days in the office. Regular travel to other locations across London, including the Stalking Threat Assessment Centre, will be required. Travel to other locations in the UK may also be required occasionally.

We welcome and encourage applications from people of all backgrounds and particularly welcome applications from candidates with lived experience of the issues the Trust tackles.

Overall purpose of role:

• To ensure robust delivery and strategic development of operational services across the Trust, with specific focus on the National Stalking Helpline, advocacy service, Stalking Threat Assessment Centre, and London Stalking Support Service.
• To ensure the safe and effective delivery and development of the Trust’s provision for victims of stalking.
• To represent the Trust externally as a leading authority in stalking and personal safety  
• To be a key part of the Trust’s leadership team delivering the vision of the Trust, deputising for the Chief Executive as required.
• To promote the work of Suzy Lamplugh Trust including the National Stalking Helpline and advocacy services, strengthening our voice as an authority on stalking and personal safety - both at work and in everyday life.

Please refer to attached Job Description and Person Specification.

To apply, submit your CV and a covering letter addressing the shortlisting criteria.   Applications without a covering letter will not be considered.

If you do not receive a response within 3 weeks of the closing date, please assume that on this occasion your application has not been successful.