ILC, the UK’s specialist think tank on the impact of longevity on society, and what happens next, is looking for a part-time Head of Operations (Maternity Cover) to be responsible for the daily operations of the organisation.

This is an exciting and diverse role for someone looking for a new year-long challenge. During the contract, you will be encouraged to identify and work on new operational projects that will enhance the organisation.

The ideal candidate will have experience of office management in a small organisation and will have the ability to work dynamically - moving between large long-term projects and short tasks under tight timeframes. You will join our dedicated Senior Management Team (SMT), leading on our general operations and seeking continuous improvement in line with our strategic goals. During the placement, you will have the opportunity to work on some new and exciting operations projects.

You will have experience developing and reinforcing processes and procedures and working with confidential data. Amongst a number of responsibilities, the post holder will service the ILC Board of Trustees, leading on the preparation of meeting papers and attending meetings, managing recruitment campaigns including working with the Director and line managers on job descriptions, recruitment packs, and drafting employment contracts.

You will be an accomplished people manager, able to lead and support the wider team. You will keep up to date with the latest government advice and directives - providing the organisation with appropriate guidance as we work through the current coronavirus pandemic. As we are a small team, you will have exposure to the whole organisation and will work closely with all members of the team from the SMT to the researchers, finance team and the events and communications team.

This is a unique opportunity to work for an established and respected London-based think tank where you will quickly be able to make your mark.

Read the full recruitment pack, including job description and information on how to apply, on the ILC website.

This is new role arising as a consequence of a re-organisation designed to maximise the number of people who can be supported using the current resources and as such this role provides an exciting opportunity to be part of the expansion in the scope of services in line with the strategic objectives.

The two charities, TaxAid and Tax Help for Older People provide support to people with tax problems when they cannot get the help they need from HMRC and cannot afford professional services.  They help over 17000 people a year delivering advice on several helplines or by email and following up more complex cases by casework undertaken by both staff and volunteers.  Those helped are on low incomes or otherwise vulnerable and are often disadvantaged by literacy or numeracy issues, mental or physical health issues, or are experiencing a family crisis or homelessness.  Often they have tax debt as a consequence of not being engaged with HMRC for a number of years or older taxpayers may be experiencing a bereavement or change in circumstances.

This is a challenging opportunity for an experienced leader who has strong interpersonal skills and is able to support and motivate staff as well as develop relationships with external stakeholders as the charity expands it services and seeks to develop relationships with new corporate partners.

The ideal candidate will have call centre management experience as a key element of this role is to have management responsibility for the helplines operated at the charities.  In addition project management experience would be useful.

This is a joint role across two charities, with an office in both  London and Bridport, Dorset.  The role can be undertaken at either location or can be home based.

To apply please send your CV and a covering letter. 

Closing date: 11.30pm on 21st October 2020

About the Youth Endowment Fund

The Youth Endowment Fund is a bold new attempt to put early intervention at the heart of efforts to tackle youth offending.

In recent years there has been a significant increase in violent crime. Homicides, assaults, robberies and offences involving weapons have all seen sustained growth. For children and young people, there have been particularly large increases in those who are both the perpetrators and victims of offences involving knives. We believe it is vital to intervene early in children’s lives to tackle the root causes of crime and violence, and to stem this worrying trend.

The Youth Endowment Fund is a charity with a £200m endowment and a mission that matters. Founded by youth charity Impetus and its partners the Early Intervention Foundation and the Social Investment Business, we exist to prevent children and young people from getting caught up in violent crime. We do this by finding the very best ways to prevent youth violence, funding great initiatives and working to scale them up and spread great ideas. To do this well, we must make sure we have the organisational foundation so our team and programmes will succeed. The Head of Operations is critical to making this happen.

Key Responsibilities

Most fundamentally, your job is to work with the Director of Operations & Programmes and her team to build and manage the systems and processes we need for the organisation to function effectively. To do this you will:

• Ensure we are set up to deliver on our operational plan. You will monitor and report on our progress and help make sure all YEF teams are set up to achieve their goals by providing support, accountability and resources to teams in the execution of our operational plan.
• Hire, develop and inspire the very best people. You will work with leadership from all partner organisations to ensure that we hire the best possible staff, adhere to partner HR policies, provide necessary and effective training, gain a clear understanding and strong focus on staff well-being, manage and develop staff effectively and address poor performance when required.
• Provide staff with the tools they need to perform. You will ensure we have what we need to deliver including IT systems, management information, databases, systems and processes, office facilities and more as you see fit.
• Use our resources wisely. You will assist in the development of organisational budgets and in making sure we stay to plan. You will help make sure budget holders can confidently manage their budget. You will also rigorously manage the processes and policies to choose the very best partners and service providers to work with.
• Ensure that we run our organisation in line with relevant legislation and effectively manage our risks as an organisation. You will make sure we seek legal advice when prudent and develop the tools and processes to monitor our adherence to the law and best practices.

• Help build and model a culture where it is natural to perform well and support colleagues brilliantly.

About You

You are this sort of person:

• You are brilliant at improving and organising things: You like finding ways to make things operate better for everyone. You enjoy bringing order to what is going on. You are good at getting your head around how a process works and improving it. You are excellent at designing and putting in place effective systems and processes and driving accountability within an organisation.
• You have significant experience of getting things done: You have a track record of getting things done. In previous jobs, you have held significant responsibility for ensuring challenging projects are delivered on time. You are very reliable. You take pride in making things happen.
• You win people over. People tend to warm to you and respect you. You have built good relationships with people at every level alongside those outside the organisation.
• You work very well in a team. You are not motivated by being the individual winner. You want the team as a whole to succeed. You don’t care who gets the credit as long as things get done.
• You are interested and experienced in both HR and operational planning: You are equally at home thinking about the processes and approach we need to recruit and develop great staff as you are thinking about how we manage our office and data management systems. You have a strong background and track record in leading HR, finance or operations functions within an organisation. You also have experience leading IT projects and making sure staff have the tools they need to perform.
• You learn fast but remain humble. You are quick at getting your head around things. It wouldn't faze you to have responsibility for organising things that are new to you as long as you have an expert to ask advice from. You like learning and developing. You know how much you don't know as well as what you do.
• You don't want your days to pass without making a difference. You want to play a significant part in a charity that is making a difference. You like the idea of doing a job that makes young people safer.
• You are committed to equality, diversity and inclusion.
   

While it is not a criteria, we are especially interested to hear from applicants who have lived experience of youth violence.

It is also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background.

Stuart Low Trust – Operations and Communications Manager (28 hours per week)

Stuart Low Trust (SLT) is a well-established, multi-award winning charity based in Islington, London. Through social activities we bring people together for better health and wellbeing. Many of our participants have a history of mental ill health, poverty and social isolation. Islington has an above average suicide rate, with the highest numbers of severe mental health and depression in London.

SLT is looking for an experienced, enthusiastic and highly motivated Operations and Communications Manager to join its small team. This role is an exciting opportunity as SLT progresses on its ambitious 3 - 5 year Business Plan and is integral in setting up, implementing and managing new innovative services and partnership working which will increase our output and double our income. 

We seek a dynamic and motivated candidate with fantastic organisational, digital and creative thinking skills; who will thrive on this challenge. Successful and substantial management experience with the ability to turn plans into reality are key. If you have the skills and knowledge detailed below, with a proven track record within a charity or social care setting then this could be the role for you.

SLT is offering a salary of £30,000 per annum (pro rata), flexible working, excellent holiday entitlement and a contributory occupational pension scheme. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Deadline for applications: 5m on Friday 9th October 2020

Interview date: Saturday 17th October 2020

Start: December 2020/January 2021

The Head of Operations will oversee the day-to-day running of the operational arm of Reprieve and assist with the international operations of Reprieve’s sister organisation, Reprieve US. 

They will be responsible for assisting with planning, implementing, overseeing, and evaluating the systems, processes and relationships that enable caseworkers, Fellows, and consultants to do the challenging work that they do as efficiently, safely and effectively as possible. They will help devise creative solutions that build a flexible and supportive environment in which staff can carry out their work.

The Head of Operations will work closely with and supervise the work of the Operations Officer and the International Operations and Finance Officer. Reporting to the Director of Operations, they will provide support to the Executive Director and Deputy Directors who make up the Senior Management Team, as well as broader staff, Fellows and consultants who are part of the Casework Team at Reprieve. 

You will be someone whom colleagues and external stakeholders feel confident to approach with questions about human resources, trip planning logistics and security, third party relationships, insurance, cybersecurity and information technology infrastructure, and much more. Even if you don’t always know the answer, you will be capable of proactively obtaining it from the Senior Management Team, one of our many pro bono partners, partner organisations, contractors, regulatory bodies, and friendly experts.

You are a positive person with a can do attitude, a minimum of three years of operations or project management experience, experience of managing or supervising individuals and teams, a great ability to multitask, a willingness to muck in on all tasks big and small, humility and a passion for ensuring the efficient running and continuous improvement of Reprieve’s operations.

This is an office-based role, however given current restrictions as a result of the coronavirus you may be required to work from home in line with government advice. The situation will remain under review and we will continue to be guided by government advice in these uncertain times. You will also be available outside of office hours in the event of an emergency, for example an urgent travel or security situation affecting our personnel.

For full details please see the job description.

If you have a strong understanding of the impact of the violence, racial inequity and systemic injustice on marginalised communities and are passionate about empowering those most affected to create a change, then we can’t wait to hear from you!

ABOUT US

The 4Front Project is a member-led youth organisation empowering young people and communities to fight for justice, peace and freedom. The organisation was established in 2012 to provide a platform for those who have been impacted by violence to create change. We support members with experiences of violence and the criminal justice system to create change in their own lives, communities and society.

Over the last eight years, we have pioneered an approach that empowers those most directly harmed by violence and the criminal justice system to be at the forefront of a grassroots movement for change. Our holistic model has been designed specifically to support young people aged 13 - 25 with complex needs as a result of multiple systemic disadvantages and disproportionate exposure to serious violence. By advocating for a holistic approach to build peace, we are transforming the way in which society understands how to support young people who have been affected by violence and shaping the agenda around how to tackle the systemic causes of it. 

We acknowledge the impact of racism and discrimination on our members and actively work to dismantle these systems, whilst supporting members to recognise their strengths and identify systemic barriers to their progress. In this way, we support 4Front members to make changes in their own lives, whilst exploring the inequity they’ve experienced and amplifying their voices to create systemic change. Becoming a member means joining a powerful youth-led movement for change that is transforming the way peace and justice are understood by centring healing, rather than punishment. 

ABOUT THE ROLE

We are looking for an ambitious and experienced Head of Operations to drive our vision forward. This new, varied and exciting role combines strategic planning with operational management, including responsibility for organisational strategy, partnerships, fundraising, HR and communications. This role deputises for the Executive Director and is integral in supporting the continuous improvement of the organisational infrastructure, ensuring robust governance, risk management, compliance and long-term financial planning. You will work as part of a small, driven and committed team and be the logistical 'go-to' person. You will be responsible for ensuring that the core functions of the organisation meet our strategic objectives and values. You will sustain funding so that young people and our entire community can grow with the support of healing, imaginative, and liberating relationships. You will be a visionary leader, seeing your work at The 4Front Project as a crucial part of your identity and purpose in life. You will be committed to upholding our vision, mission, principles and values at all times. You will be bold, actively contributing to a workplace culture that centres justice, healing, change and hope. This role demands a high level of flexibility, initiative and dedication. You will play a fundamental role in shaping The 4Front Project into the future.

KEY RESPONSIBILITIES

LEADERSHIP, PARTNERSHIP & STRATEGIC VISION

• Collaborate with our members, staff, the board and other key stakeholders to co-design an ambitious strategy which fulfils our long term vision

• Develop logistical plans to enable the seamless delivery of our strategic goals

• Build a new communications strategy which effectively captures and promotes all aspects of our complex and transformative work

• Develop and nurture national and international partnerships that center racial equity and social justice, and effect systems-level change

• Build effective relationships and collaborate with a broad group of stakeholders ranging from lawyers, therapeutic practitioners, educators and campaigners to support the implementation of our strategic goals

• Elevate and amplify our reputation, influence, and leadership by building new networks, alliances and collaborative partnerships

• Develop our impact monitoring and evaluation processes 

GOVERNANCE, RISK MANAGEMENT & ORGANISATIONAL EFFECTIVENESS

• Support staff, volunteers and the board in carrying out the essential administrative tasks needed for the good governance and smooth running of the organisation

• Ensure all company records are clear and up-to-date to enable smooth filing of annual reports

• Ensure that staff and volunteers understand and implement our policies

• Ensure that the organisation is compliant with all relevant legislation by conducting risk assessments, monitoring performance, reviewing procedures and supporting the maintenance of the risk register

• Fulfil the duties of the Data Protection Officer and support staff and volunteers to maintain the security and confidentiality of our members

• Ensure the correct organisational insurance policies are in place at all times

• Increase the effectiveness and efficiency of our operations through reviewing and developing initiatives to improve our central functions, including HR, IT, administration, finance, fundraising and communications

FINANCE, DEVELOPMENT & SUSTAINABILITY

• Develop and implement an ambitious and effective fundraising strategy with a particular focus on diversifying our funding streams and building our donor base

• Prepare high-quality, detailed bids for capital and revenue funds by listening to and sharing the stories emerging from our work as well as collaborating with our members to vision for the future

• Coordinate the receipt of grant payments and collaborate with the team to prepare comprehensive reports to all funders in line with reporting requirements

• Build effective strategic networks and relationships to support income growth

• Maintain and upkeep the database in line with GDPR and data protection procedures

• Communicate with relevant grant managers to keep them up to date with organisational developments, events, and activities

• Coordinate the annual budgeting, financial planning, and fundraising processes

• Oversee monthly and quarterly assessments and forecasts of our financial performance against budget and operational goals.

HR, PEOPLE MANAGEMENT & DEVELOPMENT

• Guide and support the Campaigns and Communications Coordinator and Media and Communications Assistant to enable them to deliver the central communications function of the organisation

• Oversee and develop all stages of the employee and volunteer cycle process, from job design and recruitment to performance management, development and leaving processes

• Develop and regularly review HR-related policies and procedures, ensuring ongoing organisational compliance with all relevant employment law

• Ensure that all staffing policies, processes and decisions are in line with our organisational values, and nurture a supportive, fair, developmental and happy workplace for the entire team

• Support the team to understand and effectively implement organisational policies and procedures

• Monitor and make recommendations regarding staffing and recruitment needs, and develop strategies for ensuring the immediate and long-term staffing needs of the organisation are met

• Provide ongoing HR expertise for the team and proactively, consistently and skilfully address any staffing issues

• Maintain up-to-date and comprehensive staff records, in line with best practice and GDPR requirements

• Draft and manage all staff and consultant contracts, ensuring the documents are accurate, tailored to the specific context and legally compliant

• Review job descriptions regularly to ensure they are up to date, consistent and fit for purpose

• Conduct salary reviews and make recommendations to the remuneration policy

• Manage and further develop the staff benefits packages, including overseeing relevant internal processes and liaising with external benefits providers

• Develop and coordinate a holistic training offer for the team by curating external training opportunities and developing internal opportunities for learning, growth and development

• Develop a comprehensive wellbeing strategy and appropriate support processes

• Coordinate regular individual and group clinical supervision sessions for the team

• Ensure that individual staff members experiencing personal or professional challenges have access to appropriate support

• Gather staff feedback for continuous organisational learning and development

You will also provide cover on occasion and undertake any other duties that may reasonably be requested of you outside of this role description.

PERSON SPECIFICATION

ESSENTIAL

• An understanding of social justice issues, systemic inequality and injustice, including the impact of the criminal justice system on marginalised communities
• Strong and proven strategic leadership experience including developing strategic direction and planning and implementing successful growth plans
• Strong management experience including developing staff, developing culture and overseeing organisational development.
• Proven experience in managing complex and sensitive staff and organisational issues with empathy, fairness, consistency and appropriate confidentiality
• Proven experience in an operations and/or HR role including designing and/or maintaining processes, systems and policies in line with best practice
• Proven experience of setting and working to targets, budgets, and deadlines
• Experience managing work involving legal compliance and working with complex processes and documents
• Knowledge of GDPR issues and how they relate to HR processes
• Experience of working robustly within challenging and unpredictable environments as well as effectively managing change
• Excellent teamwork skills and experience of supporting and motivating others

DESIRABLE

• First-hand experiences of the issues we address through our work
• Experience of working in an organisation which promotes the rights of vulnerable communities with multiple disadvantages
• A thorough understanding of safeguarding and child protection frameworks
• Demonstrable track record of individually building successful income generating relationships and securing significant income (corporate, public sector, individual philanthropy or trusts and foundations)
• Qualification or advanced training in a relevant area such as human resources (including CIPD), organisational management or law
• Understanding of social impact reporting and experience of monitoring and evaluation systems to measure service impact
• Experience building and maintaining excellent relationships with community organisations and partners
• Experience of producing reports of organisational outcomes, outputs, and financial activity
• Experience of effective communications, digital marketing and social media
• Experience of using CRM effectively

HOW TO APPLY

THE CLOSING DATE FOR APPLICATIONS IS THURSDAY 8TH OCTOBER 2020 AT 12.00PM

We would like this position to start as soon as possible. Interviews will be conducted on a rolling basis, so we encourage early applications. 

To apply for this position, please send:

1. A comprehensive and relevant CV

2. A supporting statement addressing the person specification 

3. And either:

• An essay answering the questions below (no longer than 750 words for each question). 

• A video of you addressing the questions below (no longer than 8 minutes in total).

1) What do the words ‘justice’, ‘peace’ and ‘freedom’ mean to you and how have these concepts impacted your view of the world? 

2) What are your top three priorities for building equity in our society and how would you go about it?

3) What does empowerment mean to you and how do you feel it can be incorporated as a principle in your work?

This will be reviewed by 4Front Members, Staff and Trustees.

There is a 3-stage selection process:

1.  An initial video interview (30 mins)

2. An interactive in person interview with 4Front Members and Staff (including a preparation task)

3. A final round interview with the Board of Trustees.

We are an equal opportunities employer and do not discriminate against candidates who may have previous convictions. We will also make reasonable adjustments for employees that may have access requirements.

Please ensure you quote the job reference number in the subject line of your email.

Operations Coordinator

Do you share our passion for combating poverty and hunger? Join us in helping to change lives.

Hammersmith and Fulham Foodbank are looking for a committed Operations and Volunteer Coordinator to maintain and develop a safe and efficient operating environment for our staff, volunteers and service users.

This role would give you the opportunity to work with a dynamic and innovative Foodbank and to improve the lives of people in our community.

During the Covid-19 outbreak, we are delivering our services differently for the short to medium term. Our staff and volunteers are working from a distribution centre and we are delivering food to clients. We will go back to working in our office and Foodbank centres when it is safe to do so; therefore, this role may at the outset include working from the distribution centre, our offices and/or partly from home.

Responsibilities:

• Supervise Foodbank operations in Fulham, Shepherds Bush and White City
• Recruit, select, induct and train volunteers
• Supervise and support volunteers, including managing conflict and difficult situations
• Maintain a safe system of work at the Foodbank’s offices and centres
• Ensure health & safety compliance and quality assurance is maintained
• Communicate safeguarding concerns to the Safeguarding Lead
• Administer systems in relation to referral partners
• Administer the annual quality assurance process with the Trussell Trust

Requirements:

• Educated to at least A Level or equivalent, with relevant experience
• An operational or office management role, coordinating people
• Experience of successfully coordinating staff or volunteers
• Experience of writing and delivering training content
• Ability to manage and prioritise tasks in a busy environment
• Ability to write clear and concise reports for management
• Digital skills and an interest in developing new working practices
• Commitment to social justice and tackling poverty
• Empathetic, with the ability to work with a diverse range of people

About Hammersmith and Fulham Foodbank:

We are the Hammersmith and Fulham Foodbank, an independent charity, and a proud member of the Trussell Trust Foodbank Network, providing a range of essential services for people who need help in our community. Our mission is the prevention and relief from poverty. But we don’t ‘just’ provide food. We know that by the time someone comes to the Foodbank, there may be wider issues needing support; which is why we also offer professional advice through our partners at H&F Citizens Advice and H&F Law Centre. We offer free talking therapies, deliver Eat Well Spend Less Courses and run an art class and holiday clubs We believe in helping ‘the whole person’ when possible and aim to respond quickly to the needs we see around us.

Hammersmith and Fulham Foodbank is an Equal Opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all staff and volunteers. We serve a diverse part of London and we would particularly welcome applications from residents of Hammersmith and Fulham.

We are a charity founded on Christian principles. We do not expect every member of the team to be a Christian but we do ask for a shared commitment to our aims and values.

An Enhanced Criminal Records check is required for this role as we work with vulnerable people in society.

Location: Based at St Matthew’s Church, Wandsworth Bridge Road, London, SW6 2TX, with regular visits to Foodbank centres

Job type: Full Time, 37.5 hours a week with occasional evening and Saturday work

Term: Funded for 2 years, with a possibility of further extension

Salary: £28,000-£30,000 per annum, depending on skills and/or experience

Benefits: Includes 33 days annual leave, the afternoon off work on your birthday and cycle to work scheme.

Closing date for applications: this is set for 20th October but we may bring this forward depending on the number of applications, so please do apply as soon as you can.

Strictly no agencies please.

You may have experience of the following: Operations Coordinator, Operations Administrator, Office Administrator, Office Admin, Administrator, Admin Assistant, Administrative Assistant, Charity, Charities, Third Sector, NFP, Not for Profit Volunteer Coordinator, Trainer, Volunteering, Volunteer Recruitment, Volunteering Coordinator, Voluntary Sector, etc.

Ref: 93741

Operations’ Manager: £34,00 – £35,000

Full time - 3 Months Contract with potential for extension

This is a key role in the Senior Management Team responsible for the day-to-day operations of the Charity, Admin staff and Volunteers

We also have a vacancy for a:

Thinking Space Facilitator:  £60 - £65 per hour depending on experience

Start in September 2020 - Bi-weekly Sessions - 1 Year Contract

The Claudia Jones Organisation and the Tavistock & Portman NHS Foundation Trust is seeking a Facilitator for their therapeutic Thinking Space group for women of African and Caribbean heritage who have experienced trauma.

HOW TO APPLY

Please email a CV and cover letter with the Subject: Operations Manager. The cover letter should detail where you saw the role advertised, how you meet the person specification and why you are interested in the role in no more than 2 sides of A4.

If you wish to express an interest in the Facilitator’s Role, please send an email to address in this job advert  for job description and specification.

Please write the Name of the Post in the Subject Line of Your Email.

We will close the applications as soon as we have received sufficient applications.

An enhanced DBS disclosure is a requirement for all post and 2 references.

Black and ‘Minority Ethnic’ Women only need apply (Schedule 9, Part 1, 158 and 159 Equality Act 2010). All posts are subject to an enhanced vetting and barring check. No agencies please.

JOB DESCRIPTION

OPERATIONS MANAGER

Operations’ Manager: £34,00 – £35,000

Full time - 3 Months Contract – Potential for extension

This is a key role in the Senior Management Team responsible for the day-to-day operations of the Charity, Admin staff and Volunteers

OUR BACKGROUND Claudia Jones Organisation (CJO) is one of the few African Caribbean Women and Families organisations in London. Founded in 1982 at the request of Caribbean women, CJO delivers family centred services for women with children age 0-17, gender-based violence support, connections for older people, health and wellbeing activities, counselling and therapeutic interventions to inspire and empower African Caribbean heritage women and families. CJO is committed to a culture of bold leadership, innovation in all aspects of our work, partnerships and most crucially, accountability to those we serve.

Our National Lottery Community Fund project builds on our earlier Hackney Women’s Haven partnership services that sought to foster women’s freedom from violence, discrimination, and exclusion, supporting women to stay safe and make positive changes to their lives. The focus of our work under this role will be to foster a therapeutic approach to providing a cohesive specialist support service for African Caribbean heritage women and families. This will include working within CJO’s Community-based Approach to Wellbeing through Specialist women and families service by us and for us.

PURPOSE This is a key role in the Senior Management Team, responsible for ensuring that the Central Services of the charity meets the strategic objectives and values of the Organisation.  This role deputises for the Executive Director.  In collaboration with the Director, the Operations Manager is responsible for overseeing an ambitious fundraising strategy, as well as managing the HR, payroll, and finance functions. You will ensure organisational effectiveness jointly with the Director by providing leadership for the organisation's operational planning, working closely with other Senior Managers, staff and volunteer team, contributing to the development and implementation of organisational strategies, policies and practices in accordance with CJO’s overall strategy. This position is key in supporting the Board of Trustees, clinical, administrative staff, volunteers and, centrally, in ensuring service users are welcomed and related to consistently in a warm and respectful manner.

Duties and responsibilities:

Operations:  Counselling/Therapeutic, Casework and Administrative Work:

• To ensure effective systems are in place to manage the processes of the referral, assessment, and on-going support for service users to ensure ongoing communication with and between referrers, service users, support staff and therapists.
• To ensure that the organisation is compliant with Data Protection Regulations, acting as the Data Protection Officer for CJO and supporting staff and volunteers in maintaining the security and confidentiality of service users, members, and volunteers.
• To support all staff and volunteers in carrying out the essential administrative tasks needed for the governance and smooth running of the CJO including supporting attendance for individual and group sessions, particularly bearing in mind that the majority of staff and volunteers are part-time, sessional or voluntary and have a variety of other commitments outside of CJO.
• To ensure that CJO staff and volunteers are informed of and put into practice the charity’s policies for the safeguarding of children and vulnerable adults, health and safety, risk management and equality and diversity.
• To co-ordinate the regular therapeutic group meetings for staff, volunteers and service users held regularly.
• To facilitate communications with service users, staff, trustees, and outside agencies in the network around existing and new partnerships including lawyers, clinical agencies, social services and education departments, community organisations, and funders.
• To liaise with staff and agencies with regards to specialist reports and letters for the different stages of support to ensure the timely submission of high-quality reports in line with deadlines provided by funders, lawyers, statutory agencies, and others.
• To manage the facilities of the organisation and its cleaning and hall/room hiring.

Financial Administration and Management:

• Working with the Finance Assistant and Management Accountant to ensure the timely delivery of regular, accurate financial reporting information and financial forecasts in the most effective form for the trustees, finance committee and staff.
• In conjunction with the Management Accountant and Consultant Fundraiser, to co-ordinate the annual budgeting, financial planning, and fundraising processes with the Director.
• To ensure the effective operation of the centre’s financial management and reporting systems, maintaining up-to-date and accurate financial administration records, including clear records of all cash expenditure.
• To oversee monthly and quarterly assessments and forecasts of the organisation’s financial performance against budget, financial and operational goals.
• To reconcile monthly financial activity, consistently monitoring organisational cashflow.
• To manage day-to-day processing of accounts receivable and payable, ensuring invoices for work carried out by staff are raised and purchase invoices are paid in a timely manner.
• To coordinate all withdrawals, deposits, and any communication with the bank, as required.
• To work with the Management Accountant in the preparation of information for the annual audit and its submission to Auditors.
• To fulfil all HMRC related requirements in conjunction with the Management Accountant.
• To keep records for the purpose of claiming Gift Aid.

Human Resources and Support:

• To work with the Director, staff, and volunteers to create an environment in which all service users, staff, volunteers, and visitors are appropriately welcomed and supported in a respectful, open, and warm manner.
• In consultation with the Director and Board of Trustees, to develop policies and procedures in volunteer and staff management, ensuring staff and volunteers are fully aware of and trained in these practices and in CJO’s organisational values.
• To manage and supervise the work of the Reception Admin Assistant, Finance Admin, Facilities worker, and admin volunteers.
• To manage the recruitment process for new staff and volunteers including assisting in the preparation of job descriptions, advertising roles, the organisation of and participation in interviews, follow up on references and carrying out DBS checks, organising contracts, assisting in the production of induction materials and ensuring that a proper induction takes place.
• To maintain personnel and employment records, as required by law.
• To co-ordinate training for staff and volunteers in consultation with the Director, other Managers, and staff/volunteer team.
• To develop and implement a mentoring scheme for CJO.
• To be attuned to the needs of the community, dropping into CJO, providing assistance and support as required or signposting to other members of staff, as necessary.
• To provide guidance to other staff in the short-term absence of other senior staff (sickness/annual leave/training).

Fundraising:

• To work with the Director and Consultant Fundraiser to ensure that the CJO has an ambitious and effective fundraising strategy, working to diversify the charity’s funding streams.
• To work in conjunction with the Consultant Fundraiser in the preparation of high-quality detailed bids for capital and revenue funds from relevant donors based on detailed information about.
• To schedule and coordinate the receipt of grant payments and to work with the team to prepare comprehensive grant reports to all trusts and foundations in line with the donors reporting requirements.

• To carry out administration required for receipt of all donations including standing orders and CAF cheques and overseeing the upkeep of the beneficiary, donor, and funder database in line with GDPR and Data Protection Procedures.
• To work with the Consultant Fundraiser, Admin finance in the development of a major individual donor programme.

• To communicate with relevant grant managers, keeping them up to date with organisational developments, events, and activities.
• To foster an open, involved, and authentic communication with donors, encouraging donors to visit CJO.

Organisational Effectiveness:

• To coordinate the annual monitoring and evaluation process in consultation with the Director and the external evaluation team.
• To work with the Director to ensure that CJO complies in all its roles and activities with all relevant legislation, including that applicable to Charities and Companies.  This task also encompasses taking the minutes of Trustees and Finance Committee Meetings, keeping company records up to date at both Companies House and the Charity Commission, ensuring all company records are clear and up-to-date to enable smooth filing of Annual Reports and Reviews each year.
• To liaise with the landlord and CJO’s Trustees in relation to premises management including renewing building usage and organising repairs, additional room hire, etc, as necessary.
• To increase the effectiveness and efficiency of CJO’s operations through reviewing and developing initiatives to improve each function - HR, IT, Finance, Fundraising, Administration, staff support as necessary

Risk Management:

• To work with the Director, Service Manager and Clinical Lead and Trustees in the development, implementation, review and maintenance of Baobab’s risk management matrix, particularly as it relates to risks for service users and young people of suicide, aggressive behaviour and deterioration in mental health.
• To ensure statutory compliance with Health and Safety and other relevant legislation, conducting risk assessments, monitoring performance, and reviewing procedures.
• To ensure the correct organisational insurance policies are in place.

Public Events:

• In consultation with the Director to plan, implement, monitor and evaluate a broad range of public events (such as regular ‘The AGM, Black History Quiz, International Women’s Day, CJO  Talks’ Seminar series) and training activities related to the needs of our service users.  
• Assist in preparation of materials for teaching and training sessions for professionals in the networks around our service provision.

Other duties

• To undertake other duties which may be regarded within the nature of the post, in discussion with the Director.
• To engage in regular managerial supervision with the Director.
• To participate in training and CPD

PERSON SPECIFICATION

Specification

Essential

Desirable

Qualifications,

Education & Training

Education to degree level or equivalent professional experience

Knowledge of a range of computer packages (e.g. Word, Excel, PowerPoint, Outlook, and accounting software).

Knowledge of data protection legislation.

Management accounting

Experience

At least 5 years office and/or operations management experience in a small organisation.

Experience of managing a team

Experience of financial administration such as petty cash handling, issuing, and paying invoices, book-keeping using accounting software, financial management information, Website

Experience of GBV services and women only services in the BAME voluntary sector.

Experience of setting up and maintaining office systems

Facilities management experience

Project management experience

Experience of setting and working to targets, budgets, and deadlines

Experience of developing funding bids

Experience of producing reports of organisational outcomes, outputs, and financial activity.

Experience of identifying opportunities, planning new activities, and managing change.

Experience of working in a BAME organisation/ service which promotes the rights of vulnerable women and families with multiple disadvantages.

Experience of asylum seeking or refugee issues

Experience of working within a women and families services children, adolescents, and young adults with mental health problems

Event management experience

Experience of editing documents and preparing publications

Skills, Attributes & Competencies

A very high level of self-management with ability to manage own workload, time and prioritise effectively with competing deadlines

Excellent organisational skills and the ability to multitask

Achievement orientation

Analytical thinking with the ability to examine what lies under the surface, anticipate what is needed together

High level of accuracy and attention to detail

High level of numeracy

Ability to multitask in the face of multiple demands

Ability to use initiative and be creative in the face of problems

Excellent interpersonal skills with adults, children, young people, staff, and visitors and a warm, interested and involved manner while maintaining professional boundaries

High levels of sensitivity, emotional intelligence, and resilience

Ability to work as a member of a team, seeking support from colleagues as appropriate

Commitment, Values & Motivation

To work in ways that promote a multicultural, multi faith environment with a genuine commitment to equal opportunities

To inform oneself about the external political environment towards African heritage communities and the different contexts that, young people, women girls, and families life situations which they find themselves in the UK.

To work in ways that promote human rights

To understand and work towards meeting the diverse needs of the African Heritage community who have experienced violence and who consequently function in unstable and chaotic ways.

To work in a therapeutic community

To want to make a difference in the lives of those who access our services.

​

As Operations Manager you will manage the Carer Support Team and assist the CEO with the management of Human Resources including, recruitment, supervision and staff development, performance and discipline. The role also includes but is not limited to help with monitoring budgets and spending, premises management, IT systems management, working with support team to provide carers services, maintenance of an effective client management system and ensuring maintenance of GDPR compliance. 

The post holder will work closely with the Director in managing the operations of the Baobab Centre including responsibility for maintaining and generating income, leading the financial management of the organisation and managing Human Resources, Health and Safety and all operations in relation to the smooth running of the Centre. We’re looking for an exceptional candidate who can commit to working with a very diverse group of young people (including some very troubled young people) and staff as a senior member of staff and who has particular strengths in relation to developing strong, warm and open relationships with all members of the Community.

Hours: Full time (35 hours per week)

 

Key relationships: Director, all staff and volunteers, Baobab young people, Trustees, Consultant Fundraiser, Management Accountant

Responsible for: Administrators x 3 (Fundraising, Finance, Clinical), Fundraising Officer, Office volunteers

Responsible to: Director

Key Responsibilities of this Role:

1. Lead the Financial Management of Baobab including developing budgets, working with the management accountant to produce accurate management accounts, and convening a regular meeting of the finance committee.
2. Lead in the Management and Operationalising of Baobab Fundraising and the relationships with Trusts and Major Donors in collaboration with Director and Fund-Raising Team.
3. Ensuring Baobab is a friendly, functional, warm and safe place to be through good management of the premises where Baobab is based.
4. Responsibility for all elements of Health and Safety for staff and young people.
5. Responsibility for Human Resource functions.
6. Manage all organisational systems including online filing systems and ensuring they are easily accessible and well-functioning for all staff (Some clinical staff will need support in accessing and using the online record system).

Please see full Job Description and Specification in the link below. To apply by filling in our Application Form and returning it to us by middnight on Sunday 4th October 2020.

Could you thrive working in a start-up phase? Do you have a global mindset?

Prospectus is delighted to be working with a progressive and proactive foundation that aims to tackle the global climate emergency. They are looking for their new Operations Associate to play a pivotal role in building out systems, structure and approaches to maintain impact at scale. Our client is committed to being a diverse and inclusive place of work and welcomes applications from all backgrounds.

The Operations Associate will work closely with the COO, Co-Directors and key support teams from the parent company to understand and develop a robust architecture to support an ambitious grants portfolio. To achieve success they will work across grants systems, finance and reporting, contracts and legal and ensure that there are lower barriers to the free movement of funds to the world changing initiatives they support. They will work to improve the grant cycle, increasing efficiencies in how information is tracked and reported for Finance at the same time as providing reassurance and process to the oversight of contracts and compliance with obligations such as GDPR. The role does not require a Finance or Legal professional, more someone who can facilitate the smooth workings of a rapidly growing organisation, both at the strategic and day to day levels.

The right candidate will be comfortable working in a shallow hierarchy, taking responsibility for their areas but thriving in the support of others as the organisation starts up. With an exemplary track record of working in Operations, they will have demonstrable technical skills spanning finance or grants management, data and databases and outstanding attention to detail for the contract review. The post requires not just incredible organisational skills, but the ability to work in ambiguity and create positive improvements to structure and ways of working. The organisation is looking for someone with a global mindset with a strong empathy to what a valuable role this will be in facilitating their objective of tackling the global climate emergency.

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You'll then have all the information you need to formally apply.

RESULTS is recruiting for a Head of Operations that delivers leadership, oversight, and implementation of the operations and processes that ensure RESULTS is an efficient, effective advocacy organisation. This role is a member of the five-strong Management Team of the organisation and will play a major role in strategy development and rganisational management. In practice, the Head of Operations will provide leadership on three main functions: Finance Oversight; Resource Mobilisation; and Office Management and HR. 

We are looking for someone who can use their experience to drive continuous process improvements in all the operational areas described above. The post-holder will also work with the other Management Team members to ensure effective coordination of our Operations, Grassroots, Policy and Parliamentary Advocacy, being generous with sharing of knowledge, expertise, and contacts.

Please take a look at the full Job Description and Person Specification and apply by sending a CV (maximum 3 pages) and cover letter (maximum 2 pages). In your cover letter, please state where you saw the job advertised and describe and give examples of how you meet the requirements in the Person Specification. The subject of your email should be “Head of Operations”, followed by your Surname.

The application deadline is 09:00 am on Monday the 28th of September, with first-round interviews the following week and second-round interviews subsequently.

In the light of new streams of funding and increased demand, Prospectus is delighted to be working with The London Community Foundation (LCF) to recruit two Head of Grant Operations roles.

The Organisation
LCF is dedicated to improving the lives of London's most disadvantaged. Child poverty, unemployment, isolation, homelessness, domestic abuse and violence affecting young people are just some of the issues being tackled through grant making. To date, they have raised over £100m for community-based organisations, deploying more than £80m in grants and building up an endowment of £20m. They have also been a key funder in London distributing emergency funds for Coronavirus, with funds from the National Emergencies Trust, partners and from their London appeal. The charity holds a unique position in the Capital; they collaborate across public, private (individual) and corporate donors to raise funds to support London's grassroots organisations. They support donors to achieve their philanthropic aims whilst meeting the needs of London's communities. This dual purpose makes LCF unique as a grant maker in London. Following the launch of a new strategy in April of last year, the ambition is to grow LCF's reputation as a leading vehicle for London's giving.

The Role
Reporting into the Director of Grants and Impact, the two Head of Grant Operations will support the delivery of quality efficient and effective grants operations to ensure delivery of LCF's objectives. Key deliverables include grant operations management, donor relationship and account management, people management, and senior programme management as a key member of the middle management team. As a Head of Grant Operations your role will include overseeing grant operations processes, donor relationship management, staff development and bespoke project and programme management. You will have the opportunity to develop and continuously improve operational standards leading a small team to ensure the delivery of high quality, efficient and effective grants and donor relationship management.

The Person
We are looking for two dynamic, enthusiastic, future leaders with team management experience. The ideal candidates will have strong performance management and people leadership skills as well as a track record in managing change in complex environments. An understanding of the social sector is important, and experience of working for a grant funder, in social investment or in grants assessment is essential. You could also have experience as a senior leader in a charity or social enterprise or have worked in the corporate sector in Corporate Social Responsibility.Your experience of managing complex external relationships will be important as well as being financially savvy and able to work at pace. Curious, with a desire to develop your understanding about how communities are tackling a range of social issues , you will be able to distil this knowledge into valuable, compelling insight to share with others, including potential donors. You will be someone who thrives in a supportive, fast paced environment that encourages you to take on new challenges, learn and develop new skills. We particularly welcome applications from BAME candidates as they are currently underrepresented within the team.

If this sound like you and your ambition matches ours - to see a strong and vibrant London for everyone - please get in touch now!

Interviews will take place on Thursday 8th October.

We are looking for an experienced and dynamic senior manager to join us on an interim basis to provide leadership for the programme teams and ensure we provide high quality services to children and families.  The postholder will continue the improvement and modernisation of our services and operations. We are looking for someone who has the experience to bring new insights to the operational challenges we face as well as significant experience of managing a high-risk service and managing change within service delivery organisations.  The post will suit someone who is self-motivated and proactive - who thrives in a fast-paced environment, copes well under pressure and balances competing priorities effectively.

Please note that Chance UK is committed to safeguarding and promoting the welfare of children and young people and therefore our recruitment process for this post will include an enhanced DBS check.