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You’ll be responsible for leading day-to-day IT operations, ensuring our infrastructure, systems and support services are resilient, user-focused and continuously improved. Working closely with senior stakeholders and external suppliers, you’ll drive service performance, manage key technology partners and oversee the delivery of operational change and improvement projects.
This role combines operational leadership with project delivery, including managing service transitions, improving processes, strengthening resilience and supporting effective incident management. You’ll also lead and develop a high-performing team, ensuring technology services meet the needs of colleagues, volunteers and the wider organisation.
We’re looking for an experienced IT leader with strong service delivery, supplier management and project delivery experience, who thrives in a fast-paced, multi-supplier environment and is passionate about using technology to enable organisational impact.
The client requests no contact from agencies or media sales.
Are you looking for an opportunity where your skills will make a difference in helping to end homelessness and rebuild lives?
This is a fixed term opportunity ending 18 February 2027 (with the possibility of extension)
Criminal Justice Services are looking for a Service Manager to lead and oversee the London Housing Advice and Intervention Service, delivering accommodation support across London prisons and probation offices to help prevent homelessness and reduce reoffending.
In this role you will:
- Lead and oversee the operational delivery of the Ministry of Justice (MoJ) London Accommodation Commissioned Rehabilitative Service (CRS), providing accommodation support, information, advice, and guidance across 10 London estate prisons and 8 Probation Delivery Units (PDUs).
- Manage and support a large, geographically dispersed team, including direct line management of 4 Team Leaders and overall oversight of Administrators and Housing Advisors, ensuring high-quality service delivery and achievement of contract targets.
- Build and maintain strong working relationships with key stakeholders including the Ministry of Justice, probation services, prison staff, commissioners, local authorities and partner agencies to deliver joined up and effective resettlement support.
- Ensure the service meets contractual and best practice requirements by leading, motivating and developing staff, embedding quality standards, monitoring performance, and driving continuous service improvement.
- Support the wider service through a period of potential transition, including contract change and service development, ensuring continuity, effective communication, and strong operational leadership.
About you
We are looking for someone with a passion for preventing and ending homelessness for people involved in the criminal justice system, who can provide strong leadership to a complex and dynamic service and inspire teams to deliver excellent outcomes.
To thrive in this role you will;
- Have experience of day to day management of staff and services, alongside a strong understanding of homelessness, housing pathways, and the support needs of individuals engaged with the criminal justice system.
- Be confident managing performance, working strategically with stakeholders, and identifying innovative solutions to improve service delivery.
- Have excellent organisational and communication skills, the ability to analyse service data and performance, and experience balancing operational oversight with service development and continuous improvement.
We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
When you're ready to apply click the ‘Apply Now’ button to start your online application form.
Closing date: 10am on 27 May 2026
Interview and assessments on: 5 June 2026
The client requests no contact from agencies or media sales.
We are looking for an experienced strategically minded and solution focused Operations Manager to join us here at the Royal College of Radiologists (RCR).
Do you want to be part of a dedicated Workforce Development team, supporting doctors who deliver imaging and cancer care services? If you have a desire to work in a people profession which strives to have a positive impact on the lives of doctors and ultimately patients; this may be the opportunity for you.
In this role the Workforce Development & Training Operations Manager will be responsible for overseeing all our workforce operations including the successful delivery of high quality training in the UK, managing applications from global members to join the UK workforce via the Portfolio Pathway, reporting back on progress against objectives and ensuring an equitable balance of work between team members to deliver high quality outcomes.
As we seek to evolve our pathways to the UK workforce, the Workforce Development & Training Operations Manager will work closely with the Workforce Initiatives Manager to plan for ongoing support for new developments, ensuring the team is appropriately trained and resourced to deliver the intended outcomes as they integrate into business as usual.
What you’ll do:
- Ensure ongoing delivery of high-quality support for specialty training across both specialties.
- Lead, motivate, performance manage and develop the team.
- Oversee the successful processing of Portfolio Pathway applications within established GMC timescales.
- Manage the closure of the Medical Training Initiative (MTI), and implementation of any MTI successor scheme
- Ensure a timely response to customer enquiries, working with direct reports to deliver an effective and knowledgeable telephone service.
What you’ll need:
- Experiencing of developing and managing a high performing operational team.
- Experience managing people, capable of inspiring and motivating.
- Experience managing and setting budgets.
- Strong communication skills.
- Customer focussed.
This is an exciting opportunity to join a progressive and forward-thinking team and organisation. At the forefront of the health agenda, our members diagnose and treat cancer, heart disease, stroke and more, whilst leading on innovations including AI, skills mix and community diagnostic hubs. If you are interested in finding out more about the Workforce Development & Training Operations Manager role and the RCR please have a read of the candidate pack.
Why join us:
- Make a difference to the lives of Doctors and medical specialties
- Hybrid working – up to 60% remote
- Modern working environment with home‑working equipment provided
- Generous annual leave, plus the option to buy up to 5 extra days
- Enhanced family‑friendly leave (maternity, paternity and adoption) for those with 2+ years continuous service
- Excellent pension scheme
- Sabbaticals (5+ years’ service) and secondment opportunities
- Interest‑free season ticket loan and cycle to work scheme
- Employee Assistance Programme
- Long service recognition awards
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you an experienced mental health or social care professional ready to lead on a new crisis service at the interface if A&E and community care?
We are recruiting a Clinically Led Team Manager to support mobilisation of a brand-new pilot in North Essex. The service will provide targeted support to individuals who frequently present to A&E in mental health crisis, following self-harm, suicide attempt or suicidal ideation. This is a leadership role for an experienced mental health or social care professional. You will combine operational management with clinical oversight to ensure safe, evidence-based and trauma-informed crisis interventions.
Salary of £28,500 - £31,500 per annum, pro rata. Starting salary will be dependent on whether the successful candidate holds relevant mental health or social care qualification.
The Role
As team manager you will be responsible for the day to day running of the pilot. You will lead a small team to deliver high standards of practice, safe risk management, develop effective pathways between hospital and community teams, and maintain strong alignment with Phoenix Futures’ values and organisational priorities.
You will have oversight of data quality, reporting and performance management in order to demonstrate the impact of the pilot to commissioners and wider stakeholders.
The pilot will focus on Colchester General Hospital A&E department, and the role will be based in our Colchester office, although travel may be required across North Essex to ensure effective service delivery.
This role requires confidence and professional judgement.
About You
You will be a qualified and experienced mental health of social care professional who is confident working with high-risk, complex presentations. You will bring credibility within multi-disciplinary settings and be motivated by the opportunity to shape and lead a new crisis service at the interface between hospital and community care.
To join us a Team Manager you will have:
- A recognised professional qualification in mental health or social care (desirable)
- Experience supporting people with complex needs within mental health, social work, substance use, or related services
- Experience of managing and supporting staff, ideally within a frontline or clinical environment
- A strong understanding of risk management, safeguarding, and multi-agency working
- The confidence to make sound professional judgements when working with high-risk presentations
- The ability to build and maintain effective relationships with partner agencies, including NHS services, adult social care, and treatment providers
- Experience of monitoring performance and reporting data to managers and commissioners
- Strong organisational skills, with the ability to balance operational demands with quality and safety
You will also bring:
- A flexible and innovative approach to service delivery
- Determination, resilience, and a genuine passion for improving outcomes for people in crisis
- Excellent communication skills, both written and verbal
- Confidence using Microsoft Outlook and Word, with familiarity in database or case-management systems
So, if you’re seeking your next challenge as a Team Manager, please get in touch or apply today. Please note: This post is not suitable for candidates without a professional mental health or social work background.
Your Rewards
- Salary of £28,500 - £31,500 per annum, pro rata. Starting salary will be dependent on whether the successful candidate holds relevant mental health or social care qualification
- Opportunity to access yearly salary increments (subject to appraisal), meaning potential salary increase up to £36,000 per annum, pro rata
- Committed to providing a Real Living Wage for you, through accreditation with the Living Wage Foundation
- 25 days’ annual leave plus Bank Holidays (increasing each year to a maximum of 30 days)
- Benefits including season ticket loan, pension scheme and life assurance
- Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
- Continuous training and career development via PXL our dedicated learning management system
- Access to a 24/7 Employee Assistance programme including telephone and online access
- A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.
- We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.
About Phoenix Futures
Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment. Our values are what define us and ensure we work to the highest standards. We believe in being the best, we are passionate about recovery, we value our history and use it to inform our future.
We work with local authorities, other charities and service providers across the country to deliver innovative programmes and projects that change lives for the better, setting people on the path to health and emotional well-being. We provide a diverse range of services, our expertise in psychosocial treatment and support is the common thread that runs through everything we do. People need psychological interventions, social support, meaningful use of time, sense of purpose and a place of safety to sustain their recovery. At our core, we support people, families and communities to recover from drug and alcohol dependency.
We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity.
Interview Process
We want you to feel comfortable to be your best during the interview process, so that you can get to know Phoenix and we can get to know you. All details will be provided in advance so that you can feel adequately prepared, and we can support you with reasonable adjustments as required.
Please note, we will be assessing applications as they are submitted and may close this role should we find sufficient applicants with which to make our shortlist. As such, we would advise applying as soon as possible to avoid disappointment.
We use our expertise to support people in their personal recovery and to improve their lives.

Keychange is a Christian charity with a proud history of supporting people by providing community for over a century. We believe that everyone has dignity and worth, and that people thrive best in communities where they are known, valued and supported. Across our care homes and housing communities, we seek to provide support that goes beyond compliance and is rooted in compassion, excellence and Christian values.
We are now seeking a Care Operations Manager to play a pivotal role in leading our care delivery.
The role
As Care Operations Manager you will oversee the delivery of consistently high-quality support across Keychange care operations. Working to the Senior Operations Manager you will be accountable for the implementation of quality standards in all Keychange care communities, making recommendations for improvement of service delivery, and among other areas of remit will be responsible for the implementation and administration of the resident safety and incident reporting as part of our safeguarding framework.
The focus of the role includes:
- Assisting Senior Operations Manager to ensure smooth daily running of Keychange care operations
- Line managing allocated community managers
- Leading Keychange resident safety and incident reporting as part of the Keychange Safeguarding Framework
- Leading operations older persons care matters, as first port of call for managers with queries and need of support
- Leading and delivering a culture of individualised and person-led support
- Liaising with statutory and voluntary agencies to ensure appropriate support for Keychange care communities
- Supporting leadership of open, transparent culture which supports continuous improvement
- Deputising for Senior Operations Manager as required
This is a management role with real impact – both within Keychange and in the lives of people we support.
About you
We are looking for a values-led manager who brings:
- Experience in delivery of well-established and high-performing care homes
- Experience of motivating and empowering colleagues, staff and/or volunteers to take responsibility for delivering a high-quality care service
- Experience in managing audits and inspections
- Ability to build positive relationships effectively with internal stakeholders and external partner agencies
- Ability to manage multiple priorities and work independently
- Level 5 in Leadership in Management and willing to complete further qualifications in a relevant field
- Ability to travel up to 40 days per year
- Sympathetic to Keychange’s Christian values, vision and mission
You will be someone who combines operational management with high standards of support, and who leads with integrity, humility and purpose. This is a management role where you can make a lasting and meaningful difference.
The role involves regular travel across our sites in the south of England.
What we offer
- Flexible hybrid working, generally at least one day in London Central Office, with family friendly working arrangements available
- Employee assistance programme (EAP) and life insurance
- Contributory pension scheme, up to 5%, with matched employer’s contribution up to 5%
- Enhanced sick pay for up to four weeks, in accordance with our sickness procedure
Please see the attached job pack for a full job description and person specification, and more information about how to apply. Please note that we reserve the right to close applications early, so we recommend that you apply at your earliest opportunity. In-person interviews will take place on 28 May 2026.
To focus on developing and encouraging community for vulnerable adults by seeking to address the risks in society of increased loneliness.
The client requests no contact from agencies or media sales.
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Survivors in Transition, we provide specialist trauma-informed support to survivors of sexual violence and abuse across Suffolk and the wider East of England. We are seeking a skilled, compassionate, and operationally capable Deputy Service Manager to support the day-to-day delivery of high-quality survivor services during a period of continued growth and development.
This is a senior operational role supporting the Service Manager and wider leadership team to ensure services are safe, effective, responsive, and aligned with trauma-informed principles. The postholder will play a key role in staff support, case oversight, safeguarding, performance monitoring, and service coordination.
The role would suit someone with experience in sexual violence, domestic abuse, mental health, safeguarding, social care, or other trauma-related services, who is confident balancing operational management with survivor-centred practice.
Key responsibilities will include:
·Supporting the operational management of frontline services
·Providing day-to-day supervision and guidance to staff and subcontracted therapists
·Assisting with safeguarding oversight, risk management, and complex case discussions
·Monitoring service delivery, KPIs, waiting lists, and outcomes
·Supporting quality assurance, audits, and compliance processes
·Helping embed trauma-informed and survivor-led practice across the organisation
·Assisting with resource coordination, service cover, and operational problem solving
·Supporting partnership working with external agencies and stakeholders
·Contributing to service development and continuous improvement
Essential experience and skills:
You will hold an undergraduate degree in a relevant field such as Counselling, Psychotherapy, Psychology, Mental Health, or Social Care or equivalent professional qualification, along with at least five years’ experience in service or operations management. You’ll bring strong safeguarding knowledge, excellent leadership and communication skills, and a deep understanding of trauma-informed practice. You will be confident in operational efficiency, quality assurance, and resource management, with strong skills in data analysis and budget management. You will be able to work independently to drive operational improvements while maintaining empathy and professionalism in all interactions. Excellent IT skills, advanced organisational ability, and a collaborative, nonjudgmental approach are essential - as is a sense of humour and resilience when working in a fast-paced, emotionally demanding environment. A full, clean driving licence preferred.
Support and development
Working in trauma-informed services can be demanding, and we prioritise staff wellbeing and professional support.
You will receive:
- Regular clinical supervision
- Supportive line management
- Opportunities for training and professional development
- Hybrid working arrangements
- A collaborative and supportive team environment
Why join Survivors in Transition?
- Be part of a specialist service supporting survivors of sexual violence
- Work within a trauma-informed organisation that values staff wellbeing
- Help survivors access life-changing recovery services
- Contribute to a growing service making a real difference across the region
Safeguarding
This role is subject to an enhanced DBS check.
Survivors in Transition is committed to safeguarding and promoting the welfare of survivors.
Equality, Diversity and Inclusion
We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. We particularly encourage applications from individuals whose experiences reflect the communities we serve.
Competitive Salary of £32k-£36k per annum (depending on experience) Holiday: 25 days annual leave, plus your birthday off and bank holidays, pension scheme, health cover, and additional wellbeing benefits
This post is subject to an enhanced DBS check and satisfactory references.
Please note applications will only be accepted via application form.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Community Integrated Care, we believe everyone deserves the opportunity to live the best life possible. Our Partnerships & Communities team delivers ambitious, multi‑partner programmes that tackle inequality, open doors, and create lasting change for disabled people and the communities we serve.
We’re now looking for an experienced Project Manager (Partnerships & Communities) to lead the delivery of complex, high‑impact programmes across England and Scotland – working with partners, funders, colleagues and people with lived experience to turn strategy into action.
If you thrive in complexity, care deeply about social impact, and love bringing people together to deliver meaningful outcomes, this could be the role for you.
This is a full time permanent role with travel to our head office in Widnes at least once a week with regional and national travel as and when required so our ideal candidate will be based within an hours commute of Widnes.
What is "The Deal" for you?
- Flexibility: You can work your 37.5 hours over 4 days and enjoy a long weekend, or split the hours over 5 days to accommodate your other commitments.
- Pension: contributory pension scheme
- Benefits: retail discounts, holiday discounts, cycle to work scheme and travel discounts through our benefits app
- Best Lives Possible: You'll be working for an award winning charity who is passionate about ensuring our colleagues and the people we support lead the best lives bolder
- Development: We'll work with you to develop your career or to learn and experience new things. We're passionate about developing our people!
- Support: From our Employee Assistance Programme (available 24/7), financial support options, and wellbeing fund you'll have the support available to lead an easier (financial) life
You’ll lead projects end‑to‑end – from early concept and funding through to mobilisation, delivery, evaluation and legacy – ensuring programmes are well governed, well delivered and genuinely impactful.
In this varied and high-profile role, you will be:
- Managing a diverse portfolio of projects, campaigns and partnerships, delivered to agreed scope, budget, timelines and quality
- Working closely with external partners, funders and suppliers to coordinate delivery and maximise impact
- Applying consistent, high‑quality project management standards, documentation and governance throughout the project lifecycle
- Leading risk, safeguarding, health & safety and compliance management across community‑focused programmes
- Producing board, partner and audit‑ready reporting, giving clear visibility of progress, risks, outcomes and learning
- Leading impact reporting and evaluation – turning data and insight into evidence, learning and future opportunity
- Managing project budgets, resources and supplier relationships to ensure value for money and compliance
- Supporting and developing colleagues, building strong project discipline, capability and collaboration across the team
- Representing our work confidently in presentations, reviews, events and partner forums
This is a highly collaborative role, working closely with colleagues across Partnerships & Communities, Group Projects, Operations, Support Services and external organisations.
Our ideal candidate:
You’ll be a confident and values‑driven project professional who combines strong delivery discipline with empathy, creativity and influence.
- Proven experience leading complex projects end‑to‑end in multi‑stakeholder environments
- A strong understanding of project governance, assurance, risk management and portfolio delivery
- Experience working with partners, community organisations or suppliers, building trusted, productive relationships
- Confidence managing budgets, financial planning and value‑for‑money decisions within projects
- Excellent communication skills – able to translate complex information into clear, engaging messages for varied audiences
- Experience using project management tools and digital reporting platforms (e.g. MS Project, Smartsheet, Jira, Visio or similar)
- A recognised project management qualification (PRINCE2 Practitioner or equivalent) or equivalent experience
- A genuine commitment to inclusion, co‑production and social impact, with an understanding of safeguarding and ethical delivery
- Above all, you’ll be motivated by purpose, comfortable with ambiguity, and excited by the opportunity to turn ideas into mobilised, high‑impact programmes.
Why join Community Integrated Care?
- Be part of one of the UK’s leading social care charities, delivering nationally recognised, high‑profile programmes
- Work on ambitious partnerships and campaigns that genuinely change lives
- Enjoy flexible and hybrid working arrangements
- Access learning, development and progression opportunities in a supportive, values‑led culture
- Be trusted to lead, influence and shape work that has a lasting legacy
Ready to make a difference?
If you’re an experienced Project Manager who wants your work to mean something, we’d love to hear from you.
Apply now and help us turn partnerships into progress, and ambition into impact.
Please note, if you are interested in this role, we welcome your application as soon as possible! Depending on the volume of applications received, the vacancy may be closed before the expected advertising end date.
We’re really proud to be a Hive HR Employee Voice Certified organisation, a recognition that confirms our commitment to creating a culture where our colleagues are not only encouraged to share their thoughts, but where this feedback is actively sought and acted upon to drive positive change at every level.
In our 2025 Colleague Engagement Survey, 59% (nearly 3,800) of our people shared their feedback and insights, giving us an incredible Employee Net Promoter Score of +34.
The Employee Net Promoter Score is a measure of how willing our colleagues are to recommend us as a good place to work to their loved ones – and a score of +34 is considered a Very Good score when compared to global benchmarks set by hundreds of other organisations.
The client requests no contact from agencies or media sales.
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Purpose of the role:
To lead and deliver Back Up’s People and Culture strategy, ensuring the organisation attracts, develops and retains a high-performing and engaged workforce aligned to its values and strategic objectives.
To act as a trusted advisor to SMT on all people-related matters, providing expert guidance on organisational development, culture, and workforce planning.
To oversee the effective delivery of HR operations, ensuring high-quality administration, compliance, and continuous improvement, with day-to-day processes delivered through the HR, People and Culture Administrator.
RESPONSIBILITIES:
Recruitment and Staffing:
· Oversee best practice in inclusive recruitment, ensuring alignment with Back Up’s values and commitment to diversity and inclusion.
· Partner with SMT and hiring managers to identify current and future workforce needs and develop effective recruitment and workforce planning strategies.
· Ensure role descriptions are consistent, future-focused, and aligned with organisational design and strategic priorities.
· Provide strategic oversight of recruitment processes, ensuring quality, consistency, and positive candidate experience.
· Monitor recruitment metrics (e.g. time-to-hire, diversity of applicants, conversion rates) and implement improvements.
· Oversee onboarding processes to ensure a consistent and high-quality experience for new starters.
· Ensure exit interview processes are delivered effectively and that feedback is analysed to inform retention strategies.
Employee Relations and Culture:
· Foster a positive, inclusive and values-led workplace culture where employees feel engaged and supported.
· Lead on complex employee relations matters, providing expert advice, managing organisational risk, and ensuring fair and consistent outcomes.
· Coach and support managers in addressing employee relations issues, performance concerns, and employee wellbeing matters.
· Work with internal groups (e.g. Wellbeing, Diversity & Inclusion) to design and deliver initiatives that strengthen engagement and organisational culture.
· Lead on staff engagement approaches (e.g. surveys, feedback mechanisms, action planning), ensuring insight is captured and acted upon.
· Working with the SMT develop a programme of internal communications relating to people management, organisational culture and behaviours
Payroll and Benefits:
· Oversee monthly payroll, pension and benefits processes, ensuring accuracy, compliance, and timely delivery.
· Ensure appropriate controls, reconciliation processes, and data validation are in place, with day-to-day administration managed by the HR Administrator.
· Lead on benefits review and benchmarking to ensure Back Up remains competitive and aligned with organisational values.
Learning and Development:
· Support the SMT to identify training needs and implement professional development programmes for staff and trustees which are tailored to individual and Charity goals.
· Work closely with the People Development volunteer supporting team member coaching, awareness and self-development.
· Oversee the delivery and effectiveness of the induction and ongoing learning programmes
· Lead on the e-learning programme, ensuring content is relevant, impactful, and meets regulatory requirements
Performance Management:
· Oversee performance management processes, ensuring they are consistent, fair, and aligned with Back Up’s values and behaviours.
· Provide guidance and coaching to managers on performance management, including managing underperformance and supporting development.
· Line Management of HR, People and Culture administrator providing clear direction, development support and quality assurance across HR administration.
HR Systems, Data and Insight:
- Oversee HR systems to ensure they are fit for purpose, user-friendly, and effectively support organisational needs.
- Ensure data integrity and robust reporting processes are in place across all HR systems.
- Analyse HR metrics and provide insight and recommendations to SMT.
- Use data to inform workforce planning, organisational development, and continuous improvement initiatives.
Best Practice, Policy Development and Compliance:
· Review and update our staff handbook and HR policies and procedures using Back Up’s tone of voice and ensuring compliance with UK employment law and best practice.
· Ensure all staff are aware of and understand HR policies and procedures through effective communication and training.
· Identify and manage HR-related risks, escalating significant issues where appropriate.
· Support organisational audits by ensuring HR systems, records, and processes are compliant and well maintained.
· Stay informed about changes in employment legislation and recommend necessary adjustments to policies.
· Support us to be leaders in inclusive workplace practices delivery of the Disability Confident scheme.
OTHER DUTIES AND RESPONSIBILITIES:
· Collaborate with the SMT to align People and Culture operational practice with Charity goals.
· Oversee annual staff survey.
· Manage HR-related budgets, including training and development costs.
· Provide ad-hoc reports and analysis on HR metrics to inform decision-making.
· Support the ethical and responsible use of AI and other technologies across the charity to support our ability to deliver for people with spinal cord injury.
The above list is not exclusive or exhaustive, and the post holder will be required to undertake such duties as may reasonably be expected within the scope of this role.
PERSON SPECIFICATION:
Essential:
Experience
- CIPD qualification, equivalent experience may be considered.
- Proven experience in HR management, preferably within the charity or not-for-profit sector.
- Strong understanding of UK employment law and best practices.
- Excellent communication and interpersonal skills, with the ability to work effectively with all
- levels of the organisation.
- Ability to handle sensitive information with confidentiality and professionalism.
- Team lead or Line management experience.
Knowledge and Skills
· Strong problem-solving and conflict resolution skills.
· Ability to develop and deliver training programmes effectively.
· Knowledge of recruitment best practice and employee engagement strategies.
· Attention to detail.
Desirable:
· Understanding of issues faced by people affected by spinal cord injury (SCI).
· Experience of working in the charity or not-for-profit sector; and inspiring and motivating volunteers.
Please Note: We currently review application only through Charity Jobs ATS. Please apply through Charity jobs as we will not be accepting offline applications.
Closing date: Rolling recruitment
Closing date: Rolling recruitment
How to apply:
• Please Note: We currently review application only through Charity Jobs ATS. Please apply through Charity jobs as we will not be accepting offline applications.
• The Charity Jobs Link:
• Charity Jobs will ask you for a CV & Cover Letter (CVs alone will not be accepted).
• Please complete equal opportunities form on charity Jobs. This form will be kept separate from your application and not viewed by the recruiting manager. It is used to help us assess the diversity of our applicants to ensure our processes are fair to all. It is optional to fill in, but it will help us improve and maintain high standards.
We will acknowledge receipt of your application and then let you know if you are to
At Back Up, our vision is a world where everyone affected by spinal cord injury can reach their full potential.

The client requests no contact from agencies or media sales.
Elrha is a global organisation that finds solutions to complex humanitarian problems through research and innovation.
We are looking to recruit a Research & Innovation Manager (Collaborative Partnerships) to join our Programmes team on a fixed-term basis. This is an exciting opportunity for a technically-minded professional with a passion for health research and developing collaborative research and innovation initiatives. You will be leading the scoping, co-design and coordination of the Humanitarian Health and Climate Collaborative Learning Partnerships (HHCC) and supporting the mortality estimation work.
In this role you will provide senior oversight of multi-stakeholder partnerships, ensuring high-quality co-design, collective learning and positive partner engagement, acting as the primary operational contact for implementation partners. Contribute to the development and positioning of Elrha’s partnership frameworks and approaches under the leadership of the Head of Humanitarian Futures.
Your application will need to demonstrate:
- Experience managing complex, multi-year research and innovation partnerships, including coordinating delivery, supporting capacity strengthening and knowledge exchange, managing risk, and ensuring high-quality outputs.
- Strong understanding of research methods and evidence generation in humanitarian or global health contexts, with the ability to assess research quality and translate findings into practical policy or operational guidance.
- Knowledge of localisation, equitable partnerships, and ethical research practice, including safeguarding, diversity, and inclusion considerations.
- Excellent relationship management and stakeholder engagement skills, including experience working with donors and representing programmes externally.
- Strong written and verbal communication skills, with the ability to produce accessible outputs for technical and non-technical audiences.
- A postgraduate qualification in public health, international development, non-communicable diseases, or another relevant field, or equivalent professional experience.
If you want to be part of an organisation that creates positive change in the humanitarian sector, then join us and we’ll give you every opportunity to succeed.
We offer:
- Remote working as standard – staff can access office bases in London, Cardiff, Edinburgh and Manchester if required/ appropriate. We expect staff to attend team meetings and away days in person as required.
- As standard we work 35 hours per week. We are also happy to discuss flexible working patterns and many of our staff work non-standard working hours.
- Our benefits include minimum 5% employer pension contribution (3% employee contribution), life cover, organisational sick pay, family friendly pay and leave schemes; 26-day basic annual leave entitlement with incremental increase depending on length of service, opportunities for learning and development, a comprehensive Employee Assistance Programme (EAP) and retail discounts platform.
- Please read through the Information for Candidates document for further information about working at Elrha including information about Our Values, Strategy, Benefits and Salaries.
Note for applicants:
- Candidates must have the independent right to work in UK, and be resident in the UK, at the time of appointment as we are unable to support visa sponsorship for this role.
- Please read through the job description for a detailed list of requirements and ensure you complete the personal statement to explain how you feel you meet the requirements of the role and why you feel this is next career move for you. Applications without this information will not be shortlisted.
- Elrha is an independent subsidiary of SCUK and benefits from some SCUK systems and processes.
- We reserve the right to close the advert early should we receive a very high volume of applications.
- We do not use recruitment agencies.
Closing date:3rd of June
Interview dates:16th and 17th of June
A global organisation that finds solutions to complex humanitarian problems through research and innovation.



The client requests no contact from agencies or media sales.
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The COO will translate BLiM's mission and strategy and ensure its well-run, properly resourced, with its ambitious day-to-day delivery. You will free the CEO to focus on strategic leadership and external influence by owning operations, people management, financial oversight and internal systems.
The COO will be a senior leader who shapes organisational culture, makes operational decisions, manages complex stakeholder relationships and drives the performance of a passionate, high-commitment team. You will be the person the organisation looks to when it needs clarity, stability and momentum.
The COO joins at a moment of leadership transition following the departure of BLiM's co-founder and Director of Operations.
Why Join Us:
Black Lives in Music (BLiM) is a not-for-profit dedicated to advancing racial equity across the UK music industry. We amplify the voices of Black artists, music professionals and communities; drive systemic change; and hold the industry accountable for meaningful progress. Through research, advocacy, programming and strategic partnerships, BLiM creates the conditions for Black talent to thrive.
BLiM has published ground-breaking research including the Being Black in the UK Music Industry report, produced the UK's first Black classical music festival in Classically Black, influenced government policy on live music licensing, and built a network of over 100 partner organisations across the four nations. BLiM is now entering a new phase of its development, with a strengthened leadership team, a Target Operating Model designed to carry the organisation beyond its founding era, and an ambition to become the UK's most influential voice for racial equity in music.
Person Specification
Essential
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Significant experience in a senior operational leadership role, ideally as a COO, Head of Operations or Director of Operations in a charity, social enterprise or purpose-driven organisation.
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Demonstrable track record of building and improving operational infrastructure: systems, processes, policies and ways of working that make organisations more effective and resilient.
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Proven people management experience, including line management of senior staff, performance development, recruitment and team culture-building.
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Strong financial literacy, including experience of budget management, grant compliance, financial reporting and working with a board finance function.
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Experience of leading or supporting governance processes, including board reporting, risk management and compliance.
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Excellent written and verbal communication skills, including the ability to translate complex operational information into clear, accessible reports and presentations for senior stakeholders.
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A genuine, demonstrable commitment to racial equity and an understanding of the specific systemic barriers faced by Black professionals, artists and communities.
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The emotional intelligence and interpersonal skill to lead with care, build trust quickly and navigate complex relationships under pressure.
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The resilience and adaptability to thrive in a small, fast-paced, mission-driven organisation where the work is varied, the stakes are high and no day is the same.
Desirable
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Experience of working in or with the music industry, creative industries or arts and culture sector.
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Familiarity with Arts Council England funding frameworks, charity law and the regulatory environment for non-profit organisations.
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Experience of implementing or managing a CRM system, project management platform or other operational technology.
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Knowledge of equality, diversity and inclusion (EDI) frameworks and how to embed inclusive practice into operational systems and culture.
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Experience of leading an organisation through a period of significant change, transition or growth.
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An existing network within the UK music sector, creative industries or racial equity and social justice space.
At BLiM, we're interviewing on a rolling basis, so we'd encourage you to apply sooner rather than later!
To be considered for a first interview, please include a Cover Letter with your application. This initial conversation will be relaxed and informal, and we'll take you through the full interview process together so you know exactly what to expect at every stage.
To drive transformational, systemic change across the UK music sector, ensuring every person regardless of background.
Role purpose
The Head of Finance is a key member of the Charity’s senior management team, working closely with the chief executive, directors, and trustees. The head of finance will lead the day-to-day financial operations of the Charity, including budgeting, reporting, audit, payroll, and pensions. Managing the finance manager and management accountant, the Head of Finance will ensure the effective running of the finance department and smooth day-to-day processes. Reporting directly to the Chief Executive, you will be a key advisor on strategic financial decisions, balancing meticulous operational control with strategic planning.
As the Head of Finance, you will:
- Proactively contribute to the development and delivery of the Charity’s strategy through developing long-term financial planning to underpin our objectives.
- Act as senior finance business partner to the senior leadership team, supporting strategic and operational decision-making.
- Lead on the annual audit and production of statutory accounts, ensuring effective management of the audit process.
- Support the rest of the Charity team to become financially informed and comfortable understanding financial performance, control, and accountability.
Main responsibilities
Financial controls, reporting, and operational finance
- Lead the finance function of the Charity, ensuring accurate, timely, and compliant financial management and reporting.
- Ensure that appropriately robust internal financial and operational controls are in place.
- Ensure that our unrestricted and restricted funds and accounting records are maintained in accordance with legal and regulatory requirements and best practice.
- Ensure timely and accurate monthly management accounts and other reports are produced by the finance team and distributed to members of the senior management team, encouraging ownership of departmental budgets.
- Manage and oversee accounts receivable and payable, ensuring strong cash management.
- Ensure all banking facilities, financial systems, and internal processes function to a high standard and enable the Charity to carry out its transactional and operational financial functions.
- Lead financial risk identification and mitigation, working closely with the chief executive and leadership team, and reporting to the board of trustees.
Financial administration and governance
- Manage the production of statutory accounts in line with the Charity SORP and lead the annual external audit process.
- Oversee our tax affairs, including PAYE, national insurance, corporation tax, VAT, and gift aid.
- Responsible for our payroll and pensions functions.
- Maintain and continuously improve financial policies, procedures, and controls, working closely with the fundraising and operations teams to ensure organisational efficiency.
- Identify and escalate financial risks to the chief executive and board
- Line manage and support the management accountant and finance manager, ensuring professional development and high-quality output.
Person specification
Knowledge and experience
We are looking for candidates with demonstrable strategic financial leadership spanning organisational planning, budgeting, risk, and reporting. You will have:
- You must be a fully qualified accountant (ACCA, ACA, OR CIMA)
- Excellent knowledge of charity financial management, SORP, and audit is essential.
- Experience of effective budget setting and implementing controls and processes to manage and monitoring budgets
- Firm understanding of risk management
- Experience of improving policies and processes in comparable organisations
- Success in delivering increased cost effectiveness
- Evidence of building financial impact and performance metrics and reporting
- Understanding of the requirements of legislation, Charity Commission and professional body guidance on a being a well-run and financially accountable Charity
- Considerable experience of management and development of staff
Skills, abilities, and behaviours
- A strategic thinker with the ability to see the bigger picture and make decisions in line with the charity’s needs as part of a team
- Strong change management skills with experience of managing teams through change
- Excellent written and verbal communication skills, including the ability to interpret and communicate financial information to a non-specialist audience
- Strong organisational development skills, able to identify and act on opportunities to drive performance in business
- Experience of the charity or not-for-profit environment (this could be gained as a trustee) preferably with some understanding of charity funding and investment management
- Collaborative working style with excellent written and verbal communication skills
- Resilient with a flexible, creative and solutions-focused approach to problem-solving
We are a leading healthcare charity dedicated to enhancing patient care and experience at University Hospital Southampton
The client requests no contact from agencies or media sales.
At Samaritans, our vision is that fewer people die by suicide. Every day, our volunteers and staff provide life-saving emotional support to people in distress, and behind that work is a culture built on compassion, inclusion, learning and human connection.
Samaritans is seeking an experienced and ambitious Trust and Grants Manager to lead and grow a vital income stream supporting our life‑saving work. Reporting to the Head of Trusts and Statutory Income, you’ll play a central role in delivering an ambitious Trusts programme raising over £2 million annually, while inspiring and leading a talented team.
Contract
- £40,000-£45,000 per annum plus benefits
- Full Time (35hrs per week)
- Permanent
- Hybrid working - Meeting in person and working collaboratively are things we value. This role is linked to our Ewell (Surrey) office with a blend of home working and option to work out of our London office as required.
- In-person working - expectation of a minimum of 1 office day each week on Tuesdays in Ewell.
- We are passionate about flexible working, talk to us about your preferences
About the role
As Trust and Grants Manager, you’ll be responsible for developing and delivering our Trust Fundraising Strategy, ensuring strong performance, excellent funder stewardship and long‑term growth. You’ll manage high‑value relationships, lead strategy and planning, and provide inspiring line management to Trust fundraising colleagues.
Working closely with colleagues across Income Generation, Business Development and operational teams, you’ll ensure Samaritans’ work is communicated compellingly to Trust and Statutory funders, grounded in evidence, insight and lived experience.
What you’ll do
- Lead the development and delivery of the Trust Funding Strategy, with clear KPIs, work plans and performance analysis
- Oversee a Trusts programme raising over £2m per year, with responsibility for future growth
- Personally manage a portfolio of high‑value Trust relationships, delivering £600k–£700k annual income
- Shape and deliver donor cultivation and stewardship approaches that create inspiring funder experiences
- Line manage and develop Trust fundraising staff, supporting performance, wellbeing and professional growth
- Produce compelling, high‑quality funding applications, cases for support and reports on Samaritans programmes and projects
- Lead prospect research and pipeline development, identifying new large Trust opportunities
- Work collaboratively with colleagues across Samaritans to ensure strong alignment with organisational priorities
- Contribute to senior leadership discussions, team planning, away days and cross‑departmental initiatives
- Embed learning, insight and sector best practice into team ways of working
About you
You’re an experienced Trust fundraiser with a strong track record of securing six‑figure grants and building effective relationships with major Trusts and Foundations. You combine strategic thinking with attention to detail, and you’re motivated by making a meaningful social impact.
You enjoy leading and developing others, thrive in collaborative environments, and are confident working with data, budgets and complex funding requirements. Above all, you’re committed to Samaritans’ vision of fewer people dying by suicide, and to working inclusively, ethically and with compassion.
What you will bring:
- Proven success in securing six‑figure Trust, Foundation, Lottery or public sector funding
- Excellent written and verbal communication skills, including persuasive storytelling
- Strong grant management, stewardship and donor care expertise
- Experience developing and managing fundraising strategies, plans and pipelines
- Confidence working with financial information, budgets and full cost recovery models
- Analytical skills and the ability to translate evidence into compelling funding cases
- Experience line managing or supporting the development of staff (desirable)
- A collaborative, curious and values‑driven approach to work
- Commitment to equity, diversity and inclusion, safeguarding and lived‑experience principles
Full outline in the Job description below.
Why Samaritans?
At Samaritans, people matter deeply. We know that meaningful impact starts with how we support each other.
We are committed to creating an inclusive, supportive and flexible workplace where everyone can thrive. We value diversity of thought, background and lived experience, and we actively encourage applications from people from all communities.
Every person at Samaritans plays a role in helping fewer people die by suicide. If you are motivated by purpose, compassion and the opportunity to make a lasting difference, we would love to hear from you.
For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available below. You can also visit our careers website to access this.
We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.
To Apply
Please complete the application questions including those outlined below, and submit your CV.
Please note the following questions have a 300-word limit for each answer.
Q1 What interests you about Samaritans and our work? What do you think might make Samaritans compelling to Trust Funders?
Q2 Tell us about your demonstrable experience securing six‑figure Trust or Statutory grants. What approaches did you use to build your pipeline, cultivate funders and secure large or multiyear grants?
Q3 This role requires strong project leadership, cross‑organisational collaboration and stakeholder management. Can you share an example of how you have led a large programme application, and what your approach to collaboration and stakeholder management was in delivering a successful outcome?
We kindly ask that you don’t rely on AI tools for your application answers, or to generate interview answers. We want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths.
Applications close at midnight on Monday 25 May
Interviews
All applicants will receive notification of the outcome of their application, at the appropriate time.
1st stage interviews will be online: w/c 1 June
2nd stage interviews will be held in person in our Surrey office (KT17 2AF). Date TBC.
We prevent suicide through the power of human connection. Connecting people in crisis with trained volunteers who will always listen.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Contract Type: Fixed Term 6 months
Interviews: 8th of June 2026 in-person at our Dorfman centre.
Employer: King's Trust International (not The King's Trust)
Help shape the global conversation on youth opportunity
King’s Trust International, founded in 2015 by His Majesty King Charles III, is a global force for youth opportunity, building on five decades of proven impact through The King’s Trust in the UK. Established to confront the global crisis of youth unemployment, the organisation delivers programmes through implementation partners across the Commonwealth and beyond. To date, more than 120,000 young people outside the UK have moved into meaningful work; with 90% reporting stronger core skills and three quarters of participants in its employability and enterprise programmes moving into the labour market within six months. Our 2026–35 strategy sets an ambitious goal to empower one million more young people worldwide, scaling impact and strengthening partnerships to equip the next generation with the skills, confidence and opportunities to shape a brighter future.
We are now looking for an experienced Communications Manager to join our team on a six-month fixed-term contract.
The role
We are seeking an experienced and driven Communications Manager to join our team on a six-month fixed-term contract.
Working closely with the Head of Communications, you will play a key role in delivering high-impact communications across international campaigns, strategic partnerships and flagship events. You’ll help shape and amplify our global narrative — ensuring our work, and the young people we support, are seen, heard and understood.
This is a fast-paced, outward-facing role, working with media, delivery partners, embassies, funders and internal teams across multiple markets.
Key responsibilities
- Deliver proactive global and regional media campaigns
- Identify and secure impactful earned media opportunities
- Develop compelling narratives and high-quality written content, including press releases, opinion pieces, speeches and briefings
- Support communications for major international events and initiatives
- Monitor the news agenda and respond to reactive media opportunities
- Contribute to crisis communications and reputational management
- Source and develop powerful youth and partner stories for campaigns and media
- Support and prepare senior stakeholders and spokespeople for external engagement
- Track and evaluate campaign performance and media impact
What we’re looking for
You’ll be a confident and proactive communications professional with strong media instincts, excellent writing skills and the ability to deliver at pace.
You will likely bring:
- Experience in communications, PR or media relations
- A proven track record of delivering successful media coverage or campaigns
- Strong stakeholder management and influencing skills
- Exceptional written and verbal communication skills
- Sound judgement and a keen eye for detail
- A collaborative approach, with the ability to manage multiple priorities
Experience in the charity, international development or youth sectors would be an advantage, but is not essential.
Why join us?
This is an opportunity to join a globally ambitious organisation at a pivotal moment of growth. You’ll play a central role in shaping stories that resonate internationally and help unlock life-changing opportunities for young people around the world.
Perks for working at The King’s Trust International:
- Great holiday package. 30 days annual leave entitlement, plus public holidays. Office closure the days between Christmas and New Year
- Fantastic Family leave. Receive 13 weeks full pay and 13 weeks half pay for maternity and adoption leave, and pro rata entitlement for shared parental leave. Receive 8 weeks' full pay for paternity leave.
- Flexible and agile working. Where operationally possible, you can work your hours that support a work-life balance, including compressed hours and hybrid-working (part office - part home-based) or working from home options.
- Benefits platform. Everything from health and financial wellbeing support to discounts on your favourite restaurants, shops and cinemas
- A free employee assistance programme (EAP) to support your mental wellbeing.
- KTI will contribute 5% of your salary to the workplace Pension Scheme
- Generous life assurance cover (4 x annual salary)
- In-house and external training opportunities are available throughout the year
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
JOB DESCRIPTION: Site Manager
Job Title: Site Manager
Department: Operations / Management
Reports to: Head of Operations
Main Function of the Job: To provide leadership and strategic oversight for a designated site, ensuring all activities align with the Charity’s objectives and budgetary targets. The Site Manager is responsible for the performance of their team, the safety of the environment, and the successful delivery of client development programs.
- Strategic Leadership: Display and install a passion for the charity’s aims, ensuring the site meets its targets and development goals.
- Team Management: Oversee Support Workers and volunteers, managing issues in line with organisational policy and fostering professional discipline.
- Operational Oversight: Ensure site security, maintenance, and the professional appearance of facilities.
- Client Advocacy: Champion the needs of Where Next clients, ensuring their welfare is paramount and that their personal goals are reviewed and recorded to schedule.
- Stakeholder Relations: Uphold high standards of customer satisfaction and represent the Charity professionally to all stakeholders.
- Financial Accountability: Ensure all monetary activities on-site are carried out in strict accordance with policy and procedure.
Location While primarily based at a specific site, the Site Manager will collaborate across all Where Next units to ensure organisational consistency and provide cross-site support as required.
Staff Supervisory Responsibilities
- Direct supervision of Support Workers, volunteers, and clients.
- Responsible for staff work planning, attendance monitoring, and performance reviews.
- Lead the team in implementing client-centred plans and ensuring paperwork quality is consistent.
Main Duties
- Program Management: Oversee the identification, preparation, and implementation of training and work opportunities for clients.
- Quality Control: Audit and ensure all client programs are monitored, assessed, and recorded as required by the organisation and external bodies.
- Health & Safety: Act as the primary lead for Health and Safety enforcement on-site, including infection control and safe equipment usage.
- Development: Identify and secure new development opportunities for the Charity and initiate new activity ideas.
- Communication: Facilitate effective communication within the team regarding client needs and organisational requirements.
Qualifications and Experience
- Education: Level 3 or higher qualification in a relevant field (Health & Social Care, Management, or Horticulture).
- Licensing: A valid driver’s license is essential.
- Experience: Proven experience in a supervisory or management role, preferably within a charitable or care-based environment.
- Certification: Must hold and maintain a valid First Aid Certificate.
Tools and Equipment
- Proficiency in the safe operation of hand and power tools relevant to the site (e.g., nursery or carpentry tools).
- Responsibility for ensuring all staff are adequately trained before using specific equipment.
Working Conditions
- Involves working in open-air nursery conditions, requiring physical effort for gardening, landscaping, and logistical tasks (loading/unloading).
- Requirement to work flexible hours, including outside traditional hours, to meet the needs of the Charity.
Aptitude/Skills
- Sensitivity: Deep understanding and sensitivity to the demands of working with clients with learning disabilities.
- Flexibility: Ability to adapt to different teams and lead through change.
- Proactive Growth: Committed to Continuous Personal Development and maintaining high standards of personal discipline.
The Senior Supporter Engagement Manager will lead the strategic development of personalised, data‑driven supporter experiences that deepen engagement and maximise long‑term value. This role oversees the design and optimisation of multi‑channel supporter journeys, with a key focus on the creation and delivery of the email, SMS and What’s App communications, as well as our loyalty‑focused communications such as Cure Magazine, supporter newsletters and seasonal loyalty comm such as Christmas Cards. You’ll be a resident expert in marketing personalisation and data automation through martech tools.
Acting as the organisation’s expert in supporter experience design, the postholder ensures that every interaction — from the point that a supporter hits our database to long‑term stewardship — is timely, relevant, and insight‑led. You will use a mix of influence, coaching and collaboration skills to work across the organisation – working closely with Fundraising, Digital, Data, Business Intelligence, Insight, Policy and Campaigning, Volunteering, Info Services and Brand teams to embed a culture of continuous improvement and supporter‑centric thinking.
Most importantly you’ll be passionate about giving supporters a fantastic experience so that they stay longer, do more and feel like a valued part of getting to a cure for dementia.
Key Responsibilities:
Supporter Journey Development & Design
· Lead the end‑to‑end design of supporter journeys working collaboratively across all the organisation, taking an audience led approach in achieving our income, engagement and influence objectives, joining the dots and identifying opportunities for cross sell, upsell and integration of offers throughout a supporter's relationship with us.
· Oversea the mapping and optimisation of lifecycle journeys, ensuring they are insight‑driven, segmented, and aligned with organisational goals towards a cure.
Responsible for ensuring your teams are expert in our martech, and use testing frameworks (A/B, multivariate), data and performance insights to optimise journeys performance.
· Lead for automation of journeys within our martech, balancing efficiencies on resource with excellent supporter experiences.
· Lead for data, compliance and technical troubleshooting.
Data Selections & Audience Targeting
· Responsible for making audience targeting decisions ensuring accurate, timely, and insight‑led targeting for all fundraising and engagement activity.
· Working collaboratively with the BI team to ensure the development and application of data modelling and propensity models to predict supporter behaviour models that support tailored communications and efficient campaign delivery.
· Work closely with Data and Analytics teams to maintain data quality and optimise selection processes, and work with insight and BI to translate performance outputs into actionable recommendations for optimising our supporter journey performance.
· Ensure robust documentation, governance, and continuous improvement of data targeting and selection workflows
· Work collaboratively with the digital analytics team to ensure a strong connection between web and paid digital activity to avoid siloes across the stages of a supporter's experience with ARUK.
Supporter Loyalty & Stewardship Communications
· Lead the creation of loyalty‑focused communications that build long‑term relationships and increase lifetime value and deliver on our supporter experience principles – including communications such as Cure Magazine and E-newsletter.
· Work collaborative with Senior Supporter Relations Manager to develop stewardship frameworks that recognise and thank supporters at key moments – including the coordination of an ARUK approach supporter Christmas and Seasonal greetings.
· Ensure collaboration within these organisational supporter loyalty communications is effective leading for RACI and levels of approval.
· Lead for your team adhering to GDPR-aligned audience management and safe data activation.
Leadership & Collaboration
· Manage and develop a multi‑disciplinary team across your key responsibilities, fostering a culture of audience led, testing, continuous improvement and joined up thinking, planning and delivery.
· Build strong relationships with key stakeholders across fundraising, digital, brand, data, insight, info services, policy and campaigning, and research teams to ensure alignment and shared priorities.
· Responsible for keeping up to date on latest thinking, tools and technology for delivering effective Supporter Experiences, working closely with our Salesforce Technical Product Owner. And represent the charity in conferences, networking and influencing within the sector.
Knowledge, skills and experience needed:
· Extensive experience in supporter or customer journey design, CRM‑driven marketing personalisation and data automation
· Strong understanding of email marketing and supporter journey platforms and infrastructure, automation tools, and CRM systems.
· Familiarity of audience targeting segmentation and data selections.
· Familiarity with propensity modelling, predictive analytics, or working alongside data science teams.
· Proven ability to lead teams and manage complex, cross‑functional projects.
· Strong analytical mindset with the ability to translate insight into action.
· Excellent communication and stakeholder‑management skills.
· Demonstrable experience of leading supporter engagement programmes across multi-channel campaigns and activity.
· Demonstrable experience of working with external partners, including creative agencies, platform providers, research agencies, print and production houses.
· Demonstrable budget development and management experience.
· Deeply supporter‑centric, with a passion for creating meaningful experiences and supporter communications.
· Ability to distil complex data into simplified actionable insights that build the programme.
· Curious, analytical, and comfortable working with data and making driven decision‑making.
· Creative thinker who enjoys solving complex problems, particularly solving problems in collaboration with stakeholders.
· Collaborative, confident, and able to influence at all levels, particularly at a senior level across the organisation.
· Experience of coaching internal stakeholders, with strong workshop facilitation experience.
· Committed to continuous learning and innovation.
Additional Information:
Ways of working:
As part of our Agile ways of working, you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £56,000 per annum, plus benefits.
Please download the Vacancy Pack on our website for more information.
The closing date for applications is the 31st May 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
The client requests no contact from agencies or media sales.

