Operational change manager jobs

Team: Retail

Location: Caernarfon

Work pattern: 21 hours on a rota basis (to include weekends)

Salary: Up to £14,018.52 per annum

Contract: Permanent 

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Assistant Shop Manager:

• To assist the Shop Manager to maximise shop income and profitability through the safe day-to-day operational management of shop activity and key performance indicators, to support the work of Cats Protection
• To act as brand ambassador for Cats protection, being a role model for the values and behaviours of the Charity, taking responsibility for the shop operation in the absence of the Shop Manager.

About the retail team:

• Our retail operation consists of over 80 charity shops
• Each of our shops has its own charm and personality due to our dedicated volunteers and colleagues. From vintage jewellery and jigsaws to harps and handbags, whether our customers are looking for that 'must have' item or simply a 'missing piece'.

What we’re looking for in our Assistant Shop Manager:

• Demonstrable learning and experience from working in a relevant retail environment
• Experience and/or understanding of working to sales targets
• Experience of cash reconciliation and financial controls
• Ability to motivate and manage a team of employees and volunteers

What we can offer you:

• range of health benefits
• 26 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about 

Interested? Here’s how to apply:

Application closing date: 10th August 2026

Virtual interview date: TBC

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1. Anonymised application form
2. Virtual interview via Microsoft Teams

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Please email [email protected] if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey

Deputy Service Manager

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Please note, due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.  

Job Title: Deputy Service Manager (FTC)

Location: West London (This location is hidden due to the sensitive nature of the service) Please note that this service has no step free access.

Salary: £31,000 (Annual Salary)

Shift Pattern: 10 month (Fixed Term Contract) 37.5 hours per week Monday to Friday between 09:00 - 17:00. You may be required to work outside these hours dependent on service and resident requirements and you will also be expected to take part in the out of hours on call service.

About the Role

We're hiring a Specialist Women’s Refuge Deputy Service Manager someone who is passionate about supporting women and their children and is committed to their rights and safety. This role offers the opportunity to lead and support a refuge for women and children surviving domestic abuse, many of whom are living with trauma. You'll ensure the team are empowered, with the right tools and resources to deliver a seamless service that supports residents through their healing journey, helping them overcome personal challenges and work towards independence and their goals.

The service spans over 3 buildings and you will help lead a team of support mentors and children and family workers. We’re looking for a solution focused leader who is passionate about the resident group, committed to trauma informed and inclusive practice, and driven to make lasting change. You will ensure full contract and regulatory compliance while leading your team to meet KPIs and service requirements.

Some Key Responsibilities include:

• Line management and leadership, offering guidance and support throughout the employee lifecycle.
• Support the Service Manager in leading the day to day operational delivery of the service.
• Risk Management ownership, ensuring processes and policies are followed.
• Property and housing management, ensuring accommodation standards, timely maintenance and reporting.
• Financial Management, including petty cash and budget management.
• Contract management and Internal auditing, admin, and general other duties as required.
• Striving to ensure excellence and quality in our service delivery.

About You

We're looking for someone who’s driven to provide high quality, person centred support to staff, colleagues, residents and participants, with a passion about supporting women who have faced complex trauma and domestic abuse. You enjoy working as part of a team, communicating well and building professional relationships with people from all backgrounds. You're confident supporting service level enquiries, offering advice on employment matters and resident or participant queries. Most importantly, you're compassionate, supportive and thrive in a fast paced, ever changing environment.

• Due to the nature of the service, it is an occupational requirement that the post holder is female
• Ability to provide high quality support and line management to staff
• Ability to motivate and empower a team to achieve KPI's
• Ability to provide advice, guidance, and support to the team on all aspects of service delivery including resident related queries
• Knowledge of the needs of women experiencing domestic abuse and will have strong leadership and team development skills.
• Understanding and/or experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours
• Willingness and ability to work flexibly to meet service needs
• IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software.
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting.

Cloudesley is recruiting a new permanent, part-time Finance Manager (2.5 days per week). This varied role includes regular financial management tasks, reporting, budget setting, liasion with property and investment managers and lawyers, as well as policy development and advising Trustees on strategic issues.

About Cloudesley

Cloudesley is an independent charitable trust that makes grants to people, organisations and churches in Islington of c. £ 2million per year. Our grants budget is split equally between our Health and Church Grants programmes.

In June 2025, Cloudesley’s total assets were £57 million and the annual gross income was £1.5 million. Currently, around half of Cloudesley's endowment is held in financial market investments managed by Cazenove, and the other half is in c. 90 residential properties on the Cloudesley Estate in Islington. To fund its work, the charity uses income and a prudent element of capital gains generated from both the investments and properties.

This is an interesting time to be joining Cloudesley as it continues to manage its finances to ensure it can support both current and future needs in Islington, implements its property strategy, and helps to respond to the multiple challenges facing people, organisations and churches in Islington.

Finance Manager role

This wide-ranging role includes:

• Administration of regular financial transactions, including relating to grants and the charity's property assets
• Preparation and monitoring of annual budget
• Production of management accounts and a variety of financial, investment and property reports
• Preparation of draft annual accounts and work with the auditor
• Working with the charity's investment and property managers
• Working with a range of external advisers and lawyers on property matters
• Developing and advising on financial and endowment strategies

Staffing, governance and history

Cloudesley has a small team of four permanent staff. Staff work on a hybrid basis, with part of each week spent at the charity's office in King's Cross.

The charity has up to 15 Trustees at any one time, and a single corporate Trustee, Richard Cloudesley Trustee Limited. The Board of Trustees meets three times a year, and the Finance and Endowment Committee and Grants Committee meet quarterly. 

The charity dates back to 1517, when Tudor yeoman and Islington resident Richard Cloudesley wrote his will and left two 'Stony Fields' to Trustees. 

Keychange is a Christian charity with a proud history of supporting people by providing community for over a century. We believe that everyone has dignity and worth, and that people thrive best in communities where they are known, valued and supported. Across our care homes and housing communities, we seek to provide support that goes beyond compliance and is rooted in compassion, excellence and Christian values.

We are now seeking a Digital & Data Transformation Manager to provider leadership for our digital systems, data automation, cybersecurity protocols and AI adoption.

The role

As Digital & Data Transformation Manager you will have an ability to influence in digitisation, data and IT and work cross-organisationally with Care/Housing operations, Finance, HR, suppliers, Trustees and Executive leadership. Our need is to co-create the digital strategy, influence ways of working and problem solve at a practical level. This role will lead and add momentum to the digitisation of Keychange. The process has begun and this role will coordinate and add cultural sensitive impetus to the change.  We want to multiply the gains already made to continue the transformation of the organisation. 

The focus of the role includes:

• Digital and data transformation, including identifying emerging digital technologies that can support or enhance our operations and the development of a digital organisational dashboard
• Digital and data management, including data protection governance, data security and data management
• Operational delivery, including oversight of our outsourced IT contractor and technical management of our intranet development

This is a management role with real impact – both within Keychange and ultimately in the lives of people we support.

 About you

We are looking for a values-led manager who brings:

• Experience in leading the development of digital systems, information governance, cyber-security improvement or digital transformation in a charity, care, housing, education or public sector environment
• Strong supplier-management skills
• Working understanding of cyber-security governance
• Ability to explain technical and governance issues clearly to non-technical and non-IT colleagues
• Ability to work at both management and practical implementation levels

You will be someone who combines strategic digital and data management with high standards of support, and who leads with integrity, humility and purpose.

What we offer

• Flexible hybrid working, generally at least one day in London Central Office, with family friendly working arrangements available
• Employee assistance programme (EAP) and life insurance
• Contributory pension scheme, up to 5%, with matched employer’s contribution up to 5%
• Enhanced sick pay for up to four weeks, in accordance with our sickness procedure

Please see the attached job pack for a full job description and person specification, and more information about how to apply. Please note that we reserve the right to close applications early, so we recommend that you apply at your earliest opportunity. This job advert will close on 6 September 2026. In-person interviews will take place on 17 September 2026.

All applicants need to be able to evidence the right to work in the UK. At this time we are not able to offer sponsorship for this position.

Job Description: Facilities Manager

Reports to: Head of Services

Location: Woking, Surrey

Hours of Work: Part time, 22.5hrs per week

Salary: £21,060 22.5 hours, depending on experience

About Us:

At York Road Project, we are dedicated to transforming the lives of individuals experiencing homelessness in Woking. We believe in harnessing the unique strengths and potential of each individual to create a pathway towards stability and independence.

The Role:

This is an exciting time to join the organisation, as we are planning the refurbishment of our flagship 10-bedroom supported accommodation service alongside ongoing development of our wider accommodation portfolio.

The Facilities Manager is responsible for ensuring the safe, compliant and effective operation of all facilities at York Road Project, which includes a 10-bedroom main site shelter and three additional properties comprising a further 14 beds. The role ensures all buildings are maintained to a high standard, remain fit for purpose, and meet statutory and regulatory requirements.

Key Responsibilities:

Facilities Management

• The Facilities Manager monitors the delivery of maintenance activity across all sites, ensuring issues are escalated where standards, timescales or compliance requirements are not met.
• The role ensures all accommodation and premises are maintained to a high standard, remain fit for purpose, and operate safely and efficiently.
• The Facilities Manager reviews and improves facilities processes to enhance operational efficiency and ensure consistent delivery across all sites.

Health and Safety & Compliance

• Oversee Health and Safety compliance across all properties and service.
• This includes the development, review and maintenance of risk assessments for all properties and relevant work activities, ensuring they are suitable and sufficient, regularly reviewed, updated following changes or incidents, and effectively implemented.
• The role also ensures statutory inspections, fire risk assessments, fire safety compliance, emergency preparedness, HSE requirements, and DSE compliance for home working staff are in place and maintained.
• Responsible for ensuring compliance systems and documentation are maintained to an audit-ready standard.
• The role supports internal and external audits, including annual health and safety and fire risk assessment audits, ensuring evidence and corrective actions are completed.

Governance & Reporting

• As part of the role you will attend the charity’s Health and Safety Sub-Committee, providing updates on H&S, risks, compliance, audits, and improvement actions.
• The role contributes to audit processes, monitoring compliance status and ensuring follow-up actions are completed and embedded across the services.

Budgets & Operational Reporting

• Manage facilities-related budgets, reporting on spend, risks, compliance status and planned maintenance priorities.
• Develop a maintenance schedule for all properties.

Professional Standards & Ways of Working

• Maintain accurate and timely records of inspections, compliance checks, maintenance activity and statutory requirements
• Ensure all property and compliance documentation is audit-ready and consistently maintained
•  Work collaboratively with the administrative team to ensure effective coordination of maintenance, suppliers and compliance systems

Knowledge and Skills:

Essential

• Experience in facilities, maintenance, property management and compliance roles.
• Experience of using facilities and compliance management software.
• Strong knowledge of UK health, safety and environmental regulations.
• Excellent interpersonal and communication skills.
• Approaches challenges or issues with a problem-solving mindset, looking for effective solutions rather than focusing on the problem itself.
• Strong organisational abilities, able to prioritise and to skillfully plan and manage time.
• Proficiency in Microsoft Word, Excel, Outlook and Salesforce.
• Proficiency in conducting risk assessments and creating action plans based on findings.

Desirable

• NEBOSH, IOSH, or equivalent health and safety qualification.
• Experience of managing budgets and supplier & contractor relationships.
• An understanding of sustainability and energy efficiency initiatives.
• Experience overseeing small refurbishment or capital projects.
• Knowledge of safeguarding practices.

Personal Attributes:

• Ability to manage competing priorities under pressure.
• Resilient and confident working in complex environments.
• Positive attitude, maintains a positive attitude even in challenging situations.
• Future-orientated, has a forward-thinking perspective, anticipates future needs or issues and plans accordingly.
• Team worker, demonstrates a commitment to strong collaborative work by actively engaging with colleagues, volunteers, external partners and to be accountable for the outcome.
• Ownership - willingness to take ownership of tasks and projects and to be accountable for the outcomes.
• Aligned with the values and mission of York Road Project.

Benefits:

• Holiday entitlement of 25 days per annum (pro-rata for 0.6 FTE) plus bank holidays (pro-rata) 
• Pension Scheme.
• Birthday day off.
• Medicash healthcare plan,
• Flexible working and hybrid working opportunities. 

ID: 1826 Service Manager

Service: Wigan Crisis Space

Salary: Starting at £37,211 and rising to £41,518 FTE per annum

Location: Wigan Crisis Space

Hours: 37 hours per week (full-time) – flexible across the week, hours will include some weekend and evening work

We offer flexible working arrangements - please see below for more details.

Contract: Permanent

Family Action & the Role’s Impact:

At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the

importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

This is an exciting opportunity to lead the service delivery our Wigan Crisis Space that operates in Wigan town centre. The service operates from 3pm – 10pm , 7 days per week. There is an expectation that the post holder will work flexibly to meet the needs of the service. Please see Job Description for additional information.

The Wigan Crisis Space forms part of the Greater Manchester VCSE crisis pathway, we are non- clinical alternative to A&E. The focus of our work is to offer timely support to adults who are experiencing mental and emotional distress and suicide ideation. The Crisis Space is an out of hours service that creates a safe space for adults to access timely compassionate support from trained recovery workers.

The Service Manager will have responsibility to line manage two Team Leaders, and overall leadership for the staff team working within the service. We are looking for a values driven leader who can work closely with the Operational Manager to support and develop the service to increase our reach to adults who are experiencing a MH crisis.

Main Responsibilities:

· working within the Wigan Crisis Space to provide leadership and management to the staff team to ensure the delivery of a safe, effective and appropriate service to adults living within the Borough of Wigan

· ensuring that the service is integrated, comprehensive and makes a difference to people using it, with clear focus on improving mental and emotional health and wellbeing and social outcomes meaning that people will be healthier, safer, happier, more resilient, more independent and better able to enjoy life opportunities.

· Facilitating opportunities for staff, volunteers and people who use the service to contribute to the ongoing development of the Crisis Space by sharing learning, listening and sharing and responding to feedback and by using the feedback from this to create and implement a continuous development plan

Main Requirements (for details check the job description and person specification):

· Experience of managing and leading teams within health, social care, voluntary sector or community-based services, including supervision, performance management and staff development.

· Experience of working with adults experiencing mental health challenges, including safeguarding, risk management, partnership working and achieving positive service outcomes

· Strong interpersonal skills, with the confidence and ability to present and communicate information effectively both in person and using a range of mediums to internal and external stakeholders, adults, children, young people and funders.

·Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – Enhanced

Benefits:

- an annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays / of 30 working days plus bank holiday pro rata

- up to 6% matched-pension contributions

- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment

- enhanced paid sick leave and paid family leave provisions

- eye care and winter flu jabs vouchers

- cycle to work scheme

- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:

· Click the “Redirect to Recruiter” link above and fill out our digital application form

· Closing Date: 7th August 2026 at 5pm

For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email Rita Croome.

Our commitment to Equality, Diversity & Inclusion:

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community / particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support.

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role. 

To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person. 

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

Retail Manager – The Hangar

The Wisdom Hospice | Rochester, Kent £32,000 - £34,000 per annum (dependent on experience) 37.5 hours per week 25 days annual leave plus bank holidays

This is no ordinary retail management role.

At The Wisdom Hospice, every sale helps fund exceptional hospice care for local people and their families. The Hangar is our flagship retail destination - a vibrant, large-format store that redefines what charity retail can be.

Forget traditional charity shops. The Hangar is a unique retail experience filled with high-quality donated stock, exciting discoveries, sustainable fashion, homeware treasures, and ever-changing displays. It is a destination for shoppers, bargain hunters, fashion lovers and supporters alike.

We're now looking for an exceptional Retail Manager to lead this thriving store and take it to the next level.

The Opportunity

This is a rare chance to put your own stamp on a high-profile retail operation while directly supporting a cause that changes lives.

We're looking for a creative, commercially-minded leader who can transform donated goods into compelling retail experiences, inspire customers to return time and again, and build a passionate team of staff and volunteers around a shared mission.

The successful candidate will have the vision to see opportunities where others see stock, the drive to exceed targets, and the people skills to create an outstanding customer experience every day.

What You'll Do

Drive Commercial Success

• Deliver and exceed sales and income targets
• Maximise the value of donated stock through effective pricing and presentation
• Create engaging promotions, events and seasonal campaigns
• Seek new opportunities to increase footfall and revenue

Bring Creativity to Life

• Develop eye-catching visual merchandising and store displays
• Create an exciting and inspiring shopping environment
• Use your flair for retail presentation to showcase stock at its full potential
• Support local marketing and social media activity

Lead and Inspire People

• Motivate, coach and develop a team of paid staff and volunteers
• Create a positive, energetic and inclusive culture
• Recruit and retain volunteers who share our passion
• Deliver outstanding customer service standards across the store

Ensure Operational Excellence

• Oversee day-to-day store operations
• Manage stock flow, rotation and gift aid processes
• Maintain excellent standards of health and safety, compliance and cash handling
• Keep the store looking professional, safe and welcoming at all times

About You

We're looking for someone who is as passionate about people as they are about retail.

You'll bring:

• Proven experience in retail management with responsibility for delivering sales targets
• Strong people leadership and team development skills
• A creative eye for visual merchandising and product presentation
• Excellent communication and relationship-building abilities
• Commercial awareness and sound business judgement
• Confidence using social media and digital tools
• A proactive, hands-on approach and a genuine passion for our cause

Experience in charity retail is highly desirable, but we would also welcome applications from talented commercial retail managers looking to move into the charity sector.

Additional requirements:

• Full UK driving licence
• Good standard of education (A-Level or equivalent)
• Enhanced DBS check required

Why Join The Wisdom Hospice?

This is more than a retail management position.

It's an opportunity to lead a store with real purpose, inspire a community of supporters, and generate vital income that helps deliver outstanding hospice care across Kent.

You'll be joining an organisation that is passionate about its mission, ambitious about its future, and committed to finding the right person to help make The Hangar the premier charity retail destination in the region. 

Apply Now

If you're a dynamic retail leader with commercial flair, creative vision and a passion for making a difference, we'd love to hear from you.

ABOUT US

We are SPEAR, a charity working tirelessly to end homelessness across South West London and beyond. We believe homelessness should be rare, brief, and non-recurring, and we work every day to make that a reality. Our services include street outreach, assessment hubs, supported accommodation, and tenancy support, helping people move off the streets and into safe, secure housing. We take a person-centred, trauma-informed approach, building trust and supporting people to achieve long-term stability and independence. You will be part of a passionate, skilled team dedicated to ending homelessness. We offer a supportive environment where you can grow your career while making a meaningful impact.

Help lead a high-quality supported housing service and make a real difference to the lives of people experiencing homelessness. Join SPEAR as our Hostel Manager and play a key role in supporting residents to achieve stability and move towards independent living.

THE ROLE

We are looking for an experienced and motivated manager to lead a 14-bed, 24-hour supported hostel service in Richmond. You will oversee the day-to-day running of the service, ensuring it operates safely, effectively, and in line with SPEAR’s values, while delivering high-quality, trauma-informed support to residents with complex needs.

This is a practical leadership role where you will:

- Lead and manage a team, including a Team Leader and Support Workers
- Ensure safe staffing levels and effective rota management
- Oversee safeguarding, risk management, and incident response
- Drive high standards of service delivery and resident support
- Build strong relationships with local authorities and partner agencies
- Ensure compliance with health and safety, including fire safety and building standards
- Support residents to progress towards independence and move-on opportunities

You will combine operational leadership, staff management, and service development to create a safe, respectful, and recovery-focused environment.

ABOUT YOU

We are looking for someone who:

- Has experience working with people experiencing homelessness or complex needs
- Has managed or supervised staff in a supported housing, hostel, or similar setting
- Has strong knowledge of safeguarding, risk assessment, and trauma-informed practice
- Can lead and motivate a team in a fast-paced environment
- Is confident managing complex and high-risk situations
- Has excellent communication and organisational skills

YOUR BENEFITS

- Generous holiday – 26 days plus public holidays, rising to 31 days with length of service
- Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money and legal advice
- Health support – Occupational health service and free annual eye test (with contribution towards glasses if required)
- Cycle to Work – Save on a new bike and accessories through salary sacrifice
- Season ticket loan – Interest-free loan for annual travel passes
- Moving house day – Extra day’s leave when you move home
- Financial security – Life assurance (4x salary) and interest-free emergency staff loan
- Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options
- Career development – Ongoing training, learning and progression opportunities
- Blue Light Card – Discounts across a wide range of shops, restaurants and services

Shortlisting Date: 7th August

Vacancy Closing Date: 5th Aug

First Interviews W/C: 12th, 13th and 14th August

Second Interviews W/C: 19th, 20th and 21st Aug

Want to know more about the role? Read the full Job Description now!

Help us achieve our vision that fewer people die by suicide.

We're looking for an experienced and proactive Project Manager to join our Quality and Service Improvement team. This role is responsible for leading the successful delivery of operational projects from inception through to implementation, ensuring projects are delivered on time, within budget and achieve their intended outcomes.

This is a great opportunity for an experienced project professional to play a core role in delivering meaningful operational development. Working within a collaborative and purpose-driven team, you'll lead key projects that help improve quality, effectiveness and impact across the organisation

Contract terms:

• £41,416 per annum, plus benefits
• Fixed term contract until end of May 2028
• 35 hours per week (full-time)
• We are passionate about flexible working, talk to us about your preferences
• Hybrid, linked to our Ewell (Surrey) office
• We value meeting in person and working collaboratively. We work in person around 2 days or more per month
• 28 days annual leave, plus bank holidays

What you'll be doing:

You'll work closely with colleagues across the organisation, volunteer leaders, subject matter experts and external suppliers, bringing people together to deliver multifaceted, cross-functional projects that support operational excellence and continuous improvement.

As part of the Quality and Service Improvement team, you'll help embed strong project management practices, provide clear governance and reporting, and ensure stakeholders remain engaged and informed throughout the project lifecycle.

Key responsibilities:

• Leading operational projects from planning through to successful delivery.
• Developing and managing project plans, budgets, risks and dependencies.
• Coordinating colleagues, volunteer leaders and external partners to achieve project outcomes.
• Monitoring progress, resolving issues and providing clear reporting to stakeholders and governance groups.
• Ensuring projects meet agreed objectives, quality standards and deliver lasting improvements.

What you’ll bring:

• Experience delivering complex projects from start to finish.
• Strong stakeholder management, communication and influencing skills.
• Knowledge of project management methodologies and tools, e.g. Agile and Waterfall.
• The ability to manage risks, budgets and competing priorities effectively.
• Strong analytical skills and a collaborative approach to problem-solving.
• A project management qualification (desirable)
• Experience working within a volunteer-led environment (desirable)

For full details, please see the Job Description and Person Specification

Why Samaritans?

At Samaritans, you’ll join a values-led organisation with a powerful mission. You’ll be part of a collaborative and supportive team where your voice matters, your expertise makes a difference, and your work helps save lives.

We offer flexible hybrid working, great benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland. To find out more about Samaritans, please read our recruitment brochure.

We are committed to building a diverse and inclusive organisation that reflects the people we support and who support us. We welcome applications from people of all backgrounds and walks of life. We are committed to creating an inclusive culture where everyone feels seen, heard and supported, at all levels of the organisation.

Apply now

If this sounds like the opportunity for you, we’d love for you to apply. You will be asked to answer some short application questions and to upload your CV and cover letter. If you require adjustments at any stage of the recruitment process, please let us know.

Applications close: midnight Tuesday 11th August 2026

Online Interviews: w/c 24th August

At Samaritans, human connection is at the heart of everything we do. 

We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team. 

We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through. We recognise that some candidates may use assistive technology or tools to help with accessibility, structure or grammar.   

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world.  Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.  We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.

We are a registered charity employing over 150 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We  provide excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible. 

The Deputy Fitness Centre Manager is a role that is largely based on site (80:20 split) and the post holder will work a minimum of 14 hours per week at front of house, leading delivery. Shift patterns and start times will be dependent on the needs of the business. This will mean occasions when late, early and weekend work will be required. Shift location will vary between our sites. Provided staffing needs are met, the role holder will be able to work from home one day per week

The Deputy Fitness Centre Manager is responsible for the operational management of TeamUCLGyms, ensuring all members have an excellent user experience across all sites. They have oversight of operational procedures, ensuring best practice and adherence to health and safety standards. They will lead from the front, ensuring fitness programming, exercise classes and personal training are of an exceptional standard. We pride ourselves on our inclusivity, and our ability to cater to all experience level and this role will help create an environment that is welcoming for all our site users.

ABOUT THE ROLE

The Director of Operations & Organisational Effectiveness is responsible for leadingUbele's operational infrastructure and ensuring the organisation has the systems,processes, people, governance and resources required to operate effectively andsustainably.

As a member of the management board, the postholder will work closely with thecurrent CEO and colleagues across the organisation to strengthen organisationaleffectiveness, improve operational performance and create the conditions forsuccessful programme delivery and long-term organisational resilience.

The role will provide leadership across operations, governance, finance oversight,people management, compliance, organisational planning and businessimprovement, ensuring that Ubele's operational foundations support its mission,values and ambitions.

KEY RESPONSIBILITIES

Operational leadership and organisational effectiveness

Lead the development and continuous improvement of organisational systems,processes and operational practices.

Drive organisational effectiveness through improved planning, coordination,accountability and performance management.

Ensure effective operational planning and resource allocation across theorganisation.

Establish and embed clear operational frameworks, policies and procedures

Identify opportunities to improve efficiency, strengthen delivery and enhanceorganisational performance.

Lead organisational improvement initiatives and support the implementation ofchange programmes where required.

Promote a culture of continuous improvement, collaboration and accountability.

People, culture and performance        

Provide leadership for organisational people practices, ensuring effectiveworkforce planning, employee engagement and performance management.

Support managers to develop high-performing and inclusive teams.

Ensure HR policies, procedures and employment practices are effectivelyimplemented.

Lead organisational approaches to performance management, learning andprofessional development.

Contribute to the development of a positive organisational culture that reflectsUbele's values and commitment to equity and inclusion.

Support organisational wellbeing and employee engagement initiatives.

Finance, risk and governance

Work closely with the Finance Lead and CEO to ensure robust financialmanagement, planning and reporting arrangements are in place.

Support the development and monitoring of organisational budgets and financialcontrols.

Ensure effective governance processes are maintained and support high-qualityreporting to the Board.

Lead the development and maintenance of organisational risk managementframeworks.

Oversee organisational compliance with legal, regulatory and statutoryrequirements.

Ensure organisational policies are regularly reviewed, updated and implemented.

Coordinate internal and external audits and compliance reviews.

Programme operations and organisational delivery              

Support effective organisational planning and delivery across programmes,projects and services.

Develop systems and processes that enable effective programme management,monitoring and reporting.

Ensure organisational resources are aligned to operational priorities and deliveryrequirements.                  

Oversee organisational performance reporting and management informationsystems.

Support cross-organisational collaboration and effective communication betweenteams.

Ensure grant, contract and reporting obligations are effectively monitored andfulfilled.

Assets, infrastructure and compliance

Provide operational oversight of Ubele's facilities, assets and organisationalinfrastructure, including supporting Wolves Lane leadership and other operationalresources.

Ensure effective management of suppliers, contractors and operational serviceproviders.

Oversee health and safety, safeguarding, data protection and organisationalcompliance arrangements.

Ensure business continuity and organisational resilience plans are maintained andregularly reviewed.

Maintain appropriate systems and controls to support safe, compliant andeffective operations.

External relationships and organisational representation

Develop effective relationships with operational partners, suppliers, funders andstakeholders as required.

Contribute operational insight and expertise to partnership discussions andorganisational initiatives.

Represent Ubele on operational, governance and organisational matters whereappropriate.

Support the CEO and management board through the provision of high-qualityoperational information, analysis and recommendations.

Person Specification

Skills      

Operational leadership skills, with the ability to drive organisational effectivenessand continuous improvement.

Planning, prioritisation and organisational skills.

People management and leadership skills, including the ability to develop andsupport teams.

Ability to analyse information and use data to support decision-making andperformance improvement.

Financial and commercial awareness.

Communication, influencing and relationship management skills.

Ability to build productive working relationships with colleagues, Board members,partners, funders and external stakeholders.

Problem-solving skills and the ability to identify practical solutions toorganisational challenges.

Ability to manage multiple priorities and work within a dynamic and evolvingenvironment.

Report writing, presentation and analytical skills.

Experience

Experience in a senior operational leadership role within a charity, socialenterprise, CIC, public sector or similarly complex organisation.

Experience leading organisational operations, systems, processes and businessimprovement initiatives.

Experience managing organisational change and embedding new ways ofworking.

Experience leading and developing multidisciplinary teams.

Experience overseeing organisational budgets, financial controls and resourceplanning.

Experience supporting governance arrangements and working with Boards andSenior Leadership Teams.

Experience developing and implementing organisational policies, procedures andoperational frameworks.

Experience overseeing risk management, compliance and organisationalassurance processes.

Experience managing contracts, suppliers and operational resources.

Experience supporting the delivery of programmes, projects and services within acomplex organisational environment.

Knowledge

Knowledge of governance, compliance and risk management frameworks.

Knowledge of financial management principles, budgeting and performancereporting.

Knowledge of employment legislation and people management practices.

Knowledge of safeguarding, health and safety, data protection and organisationalcompliance requirements.

Knowledge of organisational development and continuous improvementapproaches.

Understanding of the operational challenges and opportunities facing charities,CICs and social enterprises.

Understanding of equity, inclusion and community-centred approaches toorganisational leadership.

Understanding of the social, economic and structural issues affecting AfricanDiaspora communities and community-led organisations.

Knowledge of grant-funded and contract-funded operating environments.

This role involves responsibility for socially impactful and occasionally emotionallydemanding work. A commitment to wellbeing, reflective leadership, and resilience isessential.

A DBS check may be required depending on Ubele’s programmes.

This job description may evolve as Ubele continues its organisational development.

From Puppy to Partnership: Help Transform Lives Through Finance
Lead our finance team to make a tangible difference by managing funds to create life-changing assistance dogs for disabled people.

About Canine Partners
At Canine Partners, we breed, train, and support expert assistance dogs to create loving, life-changing partnerships with disabled people. Across the UK, we support people with a variety of physical disabilities and their families, carefully matching them with a dog that suits their needs, personality, and lifestyle.
Our dogs bring confidence and independence, love and companionship, reducing reliance on carers and giving people the freedom to live life their own way.

The Role

Position: Finance Manager
Hours: 37.5 hours per week
Location: Homebased or Hybrid.
Travel: Occasional travel to the National Training Centre, in Leicestershire for managers meetings or staff engagement days.

Financial sustainability is essential to ensuring Canine Partners can continue to deliver life-changing support to our beneficiaries. You will play a key role in supporting this by overseeing all financial activities, reporting and providing analysis for the organisation whilst maintaining robust financial controls, driving continuous improvement and leading on the ongoing development of our financial systems. Working alongside the Finance Director, you will also support the development of the Finance team and help maximise the benefits of our newly implemented finance system.
What You'll Be Doing

• Working with budget holders and project leads as a business partner by providing the required tools, insights and analysis, you will provide them with easy-to-understand financial information, support planning and inform decision making.
• Manage the budgeting and quarterly forecasting processes.
• Maintain the financial data and records to reflect the needs of the charity.
• Analyse financial information and provide modelling and data analytics as requested to support decision making and planning.
• Be responsible for development and implementation of all finance systems, and their integration with the CRM database and other operational systems.

About You

• Qualified accountant (CIPFA/CIMA/FCA/ACA/ACCCA) with relevant senior financial experience in organisations with multiple income streams and/ or £3m+ in revenue.
• Methodical with an eye for detail.
• Flexible and adaptable.
• Strong ICT skills, including database (Office 365, specifically excel).
• Effective written and oral communication skills.
  
  

Most importantly, you will be passionate about the transformative impact that our assistance dogs provide to our beneficiaries.

Ready to Make a Difference?
If you are excited about this role, don't hesitate to apply! We welcome applicants who bring unique perspectives, and would be delighted to hear from you. Please apply online with a comprehensive CV and supporting statement explaining how you believe you match the requirements of the role.

Please note we may interview candidates prior to the closing date. If we find a suitable candidate or receive a high volume of applications, we may close this advertisement prior to the closing date so apply now to ensure you don't miss out! Please be assured that we contact all candidates regarding the outcome of their application, this may take longer if we receive high volumes of applications.

Closing date: 24th August 2026

We recognise the benefit of diverse experience and welcome and encourage applications from all sections of the community. We are a disability confident committed employer.

REF-230021

Lead a Team. Shape Lives. Help Build the Future.

At Where Next, we believe that adults with learning disabilities deserve more than simply being cared for. They deserve opportunities, friendships, purpose and the chance to achieve their potential. For over 40 years, Where Next has supported adults with learning disabilities to develop skills, gain confidence, contribute to their communities and lead fulfilling lives. Many of the people we support have been part of the Where Next family for many years, and the trusted relationships they build with our staff are fundamental to their wellbeing, development and happiness. As we enter an exciting new chapter in our history, we are looking for an exceptional Site Manager – Learning Disabilities to help lead one of our services.

Job Description

As the compliance lead and subject matter expert within Fair for You, the Head of Compliance is responsible for designing, establishing and controlling the compliance universe within Fair for You.  In doing so, the Head of Compliance is expected to write and implement policies and procedures to ensure that Fair for You is compliant with all applicable laws and regulations and to be able to detect and prevent / correct non-compliance.  The successful candidate will inherit an established and well-functioning compliance process, with the focus of the role being on maintaining high standards, providing strategic oversight, supporting the wider business and ensuring our compliance function continues to evolve in line with regulatory expectations.  

Roles, Duties and Responsibilities

Please note that this is an autonomous and strategic role, working 3 days per week (0.6 FTE).  The Head of Compliance will be expected to assume the SMF16 and the SMF17 role within Fair for You and report directly to the Deputy CEO.  This role assumes direct line manager responsibility for the Risk & Compliance Manager and the Customer Satisfaction Manager, who will assist in the completion of operational duties within this role and provide cover for time-critical matters on the Head of Compliance’s non-working days, escalating as required; people management skills are therefore required.

Strategic Compliance Oversight

With Consumer Duty at the heart of what we do, the Head of Compliance is responsible for creating and overseeing Fair for You’s strategic compliance with regulators and the regulatory system, specifically:

· Ensuring Fair for You’s policies are effective and sufficient to ensure compliance with Fair for You’s regulatory obligations;

· Implementation, maintenance and monitoring of those key policies, this includes the complaints register, conflict of interest register etc;

· Ensuring Fair for You’s controls are effective at countering counter the economic and financial crime risk that Fair for You might be subject to; and

· Preparing and presenting clear and concise compliance reports to the Board and key stakeholders (investors, regulators) including on the impact of the Consumer Duty. 

Operational Duties

The Head of Compliance is responsible for the successful implementation of operational activities to ensure regulatory compliance, specifically:

· ensuring that all compliance procedures, systems and controls and customer documentation are fit for purpose, up-to-date, compliant and effective across the business;

· ownership of Fair for You’s responsibilities under the Consumer Duty and SM&CR;

· maintaining the compliance manual, and all compliance procedure documentation;

· ensuring appropriate consumer outcomes to complaints and other issues arising from supervisory activities; clear analysis of complaints reporting and provision of insight to DCEO, CEO and Board;

· ensuring all notification and reporting requirements are met through completion of accurate reporting to regulators; and

· maintaining effective working relationships with colleagues throughout the business.

Advisory

The Head of Compliance is responsible for regulatory horizon-scanning in order to ensure the business maintains a pro-active approach on all appropriate compliance issues, specifically:

· developing and maintaining effective interaction with regulators to proactively keep Fair for You ahead of, and well prepared for, regulatory change;

· maintaining an up-to-date and in-depth understanding of relevant regulatory requirements, as well as consideration of prospective regulatory changes;

· providing strategic advice and guidance to CEO, DCEO, the Chair, the Board and the risk committees for both Fair for You CIC and its charity owner, the Fair Credit Charity, enabling them to assess the effectiveness of compliance policies and procedures;

· overseeing employee training on compliance matters, including internal policies and procedures, the application of standards and guidelines, and relevant laws and regulatory requirements; and

· promoting and enhancing a strong compliance culture – to include presentations at staff meetings, delivering and writing training materials and sharing subject matter expertise.

Business Risk Assessment

The Head of Compliance is also responsible for the strategic oversight of the business risk assessment process ensuring that business risks are appropriately identified and assessed, specifically:

· contributing (with other members of the Fair for You team) to identify effective and appropriate business risk mitigation activities;

· maintenance of the Risk Registers for Fair for You and the Fair Credit Charity; and

· administration (scheduling meetings, setting agenda and minute-taking in consultation with the Chairs) for Fair for You’s Risk & Compliance Committee and the Fair Credit Charity’s Oversight and Risk Committee; with support available from the Office Manager.

Details

Working pattern: 3 days per week (0.6 FTE) – specific days by agreement

Salary: £50k (a premium to reflect the SMF16/SMF17 licensing burden not reducing with hours; equivalent to circa £83k FTE)

Hybrid role (currently operating on circa 5 days a month in the office, pro-rated from 8 days a month for FTE)

Line Manager responsibility for Risk & Compliance Manager and Customer Satisfaction Manager.