Rushmoor Voluntary Services is evolving through a period of positive and progressive change. This year we have also been working with key partners to lead the local response to the Covid emergency. Next year, we will be celebrating our 50th anniversary.

We are currently seeking a forward thinking individual to join our team on the next step of our journey. You will be motivated, driven, energetic and enthusiastic about supporting the community of Rushmoor.

This new role of Operations Manager will have an overarching responsibility to manage our organisational regulatory compliance.

They will also focus on developing our client services activities; to oversee and implement a new model of working and to develop our client services so that we can better serve the vulnerable people in our community.

Please apply by sending your CV (including current salary) and a supporting statement. Your statement should explain why you’d like the role, what you will bring to the organisation and how your skills and experience reflect those specified.

Your statement should be no longer than three pages.

We will be assessing applications as we receive them and interviewing on a rolling basis. We may therefore close the recruitment at anytime so we encourage you to submit your application as soon as possible.

Key responsibilities

Tasks will vary from week-to-week depending on priorities, but regular tasks will include:

Line management

• Provide effective monthly line management to up to 3 employees
• Line Management tasks will include; coaching and performance development, probation reviews, 1:1’s, supervisions, team meetings, annual appraisals, development plans, identifying training opportunities/needs and responding to ad-hoc support requests.
• Ensure staff understand and follow organisation and department policies and processes, including prompt and accurate completion of assessments and other administrative tasks.
• Ensure excellence in the recruitment, training and ongoing support of volunteer counsellors including organising an annual volunteer development calendar and a celebration event.
• Work to implement and embed new HR handbook and associated policies
• Work to implement service agreements
• Support the Service Director as the day to day operational arm of the organisation

Service day to day management

• Coordinate, manage and lead a safe, professional and accessible suite of services  
• Develop and review appropriate contracts, policies and procedures, including referral, cancellation, assessment, financial and administrative procedures
• Support the implementation of internal digital transformation – a new CMS is being installed and this post would be one of a few system champions identified
• Ensure the organisational team carries out the following duties:

• Client access channels are responded to immediately with appropriate information;
• Support the administrative process for allocation and booking in clients for assessments;
• Support the process for administrative aspects of allocate/book in clients to suitable counsellors
• Oversight of the waiting lists
• Ensure service outcomes and outputs are effectively monitored and evaluated and prepare service statistics monthly.
• Respond to information requests from staff, clients or external organisations efficiently in a timely manner.
• Keep bookings/diaries/room allocations up to date and keeps clients informed of where they are within any waiting lists (if appropriate).

• Hold regular team meetings with both staff and volunteers to collaborate, discuss and agree upon any required changes to service specifications and communications in association with clinical colleagues
• Ensure Somerset Counselling Centre retains organisational membership of BACP alongside clinical colleagues
• Ensure all clients have terms and conditions of service/agreements/contracts signed and signed GDPR consents are also in place
• Ensure that the counsellor’s ‘agreement of services’ are kept up to date, that all counsellors have clearly explained the terms and conditions of service to clients who have signed the relevant administration forms and have agreed to have their fees collected as agreed. 
• Support the finance co-ordinator to manage income from counselling clients either via card, charity checkout or similar and ensure all money fees are kept surely and banked where appropriate.
• Monitor all client records are kept in line with all Somerset Counselling Centre GDPR policies and procedures. 

Business Management

• Work with the business plan to implement business as usual growth trajectory
• Manage sales and marketing requirements including meeting new client targets and social media presence and management daily
• Work with the Clinical Lead and Service Director to manage the services across the organisation effectively and in line with organisational values and performance KPI’s within the dashboard.
• Continuously develop and implement a business plan and a sustainable business model for our counselling services to thrive
• Attend and participate in any reviews of project work
• Monitor grants and collect evidence against KPI’s for end of grant/funding reports and evaluations – write up reports in collaboration with Service Director.
• To interpret performance and impact data and be responsible for reporting against service targets to the Service Director as and when required.
• To continually drive enhancements to operational effectiveness and maximise outcomes against targets from service delivery.
• To support the Service Director to mobilise new services in line with agreed project plans.
• To pro-actively develop relationships with internal and external stakeholders in order to improve and develop service provision for people with mental health needs.

Financial Management

• Offset any gaps/shortfalls in counselling income generation forecasts by writing, or assisting in writing bids, for grants and trusts fundraising and meet annual targets to be able to support low cost counselling increases
• Manage the counselling budget, including forecasts and income targets; collaborating with the Operations and Finance coordinator, and Service Director as required.
• Client fee generation; working with the Senior Clinical team ensuring all counsellors follow protocols and adhere to policies regarding fees.
• To work with the Service Director and Service Delivery Manager to ensure sound day to day financial management and work within agreed operational budgets; contributing to the annual budgeting cycle.

Quality and Compliance

• Ensure Safeguarding is maintained within services and monitored
• Ensure GDPR and Health and Safety policies are updated and implemented
• Premises compliance and fit for purpose is maintained
• Support the mandatory online training modules for safeguarding, information governance and record keeping as minimum for all and report on compliance
• To support the Clinical team or Service Director to draft and update operational policies when required and ensure a consistent approach throughout the organisation.
• Ensure that client complaints are investigated and dealt with appropriately in association with the Service Director

Service User Involvement

• To ensure high levels of meaningful service user involvement in service provision; responding to the needs of service users locally.
• Ensure bi-annual service users satisfaction surveys are undertaken and end of counselling client feedback collated.
• Review client evaluation and feedback to maintain and improve provision of service. 
• Use client evaluation as evidence of efficacy of service for funding opportunities.

Organisational

• Attend meetings and action tasks as appropriate.
• Represent Somerset Counselling Centre at external meetings as agreed with the Service Director
• Work alongside line managed staff; establishing proactive working relationships
• Work closely with colleagues to ensure operational issues are co-managed effectively
• Assist the Service Director to produce quarterly Operations reports for the Board of Trustees.
• Keep the Service Director fully informed of matters relating to operational delivery.

• To support the Service Director in the delivery of the organisational strategy with the aim of ensuring the sustainability of Somerset Counselling Centre

Overall

• Contribute to team meetings, counsellor meetings with both staff and volunteers to collaborate, discuss and agree upon any required changes to service specifications and communications
• Attend elements of Trustee meetings if required
• Confident and positive representations of self and SCC externally to promote the work of psychodynamic therapy
• Undertake such duties not included in the job description relevant to the level of role as reasonably discussed with clinical lead and service director
• On occasions this might involve out of core hours working and a willingness to work flexibly

Person specification

The person specification seeks to define a person most likely to be suited to the job of Somerset Counselling Centre: Business Manager.  Candidates are required to meet all the essential conditions and requirements listed (E) and the majority of the desired requirements (D). Please refer to these conditions and requirements in your supporting statement that accompanies your application as they will be used to help select candidates for interview.

Conditions

• Positively supports the aims and work of the Somerset Counselling Centre (E)

Qualifications and experience

• Recognised management qualification (Diploma) or equivalent and up to date experience of 5 years (E)
• Significant safeguarding experience (E)
• Sales (income generating) experience (E)
• Marketing experience and newer digital platforms (E)
• Experience of managing budgets (or other similar budgets) including annual budget forecasts and planning income targets. (E)
• Experience of bid writing/ applying for grant funding from Trust and Foundations and/or local Council funding pots. (E)
• Experience of delivering talks and presentations. (D)
• Significant experience of managing, motivating, developing and training staff/volunteers (E)
• Developing and implementing policy and procedure. (E)
• Compiling and interpreting performance data and reporting against service targets. (E)
• Successful track record in planning and project management. (D)

Knowledge

• Knowledge of and empathy for the issues facing people with mental health problems. (E)
• Knowledge of the day-to-day application of relevant legislation e.g. GDPR, Health and Safety, Equality and Diversity, Safeguarding, HR Practice. (E)
• Knowledge of BID writing or equivalent ability (E)
• Knowledge of sales and marketing

Skills/attributes/abilities

• Excellent communication skills and able to communicate effectively to a variety of audiences. (E)
• Skilled in promotion and communications around sales/income generation campaigns including; new digital platforms externally social media, website management and production of leaflets and posters. (D)
• Commitment to service user involvement and able to work with service user groups to develop this.  (E)
• Is committed to working to create equal opportunities for all people (E)
• Commitment to working within the policies of Somerset Counselling Centre including equal opportunities and confidentiality. (E)
• Positive attitude, passionate about working for Somerset Counselling Centre and able to inspire people to higher levels of performance. (E)
• Team player and able to form positive, professional relationships with staff at all levels. (E)
• Able to work effectively with external stakeholders and the Board of Trustees. (E)
• Creative approach in identifying appropriate opportunities to take Somerset Counselling Centre forward. (D)
• Strong organisational skills and able to take control of own workload and meet deadlines. (E)
• Confident in challenging poor performance assertively, constructively and successfully. (E)
• High professional standards and the ability to communicate these clearly to others. (E)
• IT literate to aid communication and analysis of data. E.g. Excel formatting/formulas word tables/publications and use of Microsoft Teams. Work with a CMS essential (E)
• Willing to undertake training and development. (E)
• Access to own vehicle with appropriate licence and insurance

Director of Income Generation, Marketing and Partnerships

Compton Care is a large hospice in the West Midlands that excels at delivering care to people who have been diagnosed with a life limiting or end of life condition.

Established for nearly 40 years, Compton Care is a dedicated and integral part of the Wolverhampton Health System, having been fortunate enough to receive excellent support from local communities and businesses alike.

Compton Care has remained in a relatively stable financial position during the current pandemic however, we recognise that we need to continue to develop new relationships and change the way we generate income in readiness to face new challenges that may lie ahead.  This is why now is such an exciting time to you to join us on our journey as we embark on our next period of change to continue to provide excellent care across Wolverhampton and beyond.  

Our patients are always at the forefront of everything we do, and we are seeking an enthusiastic and innovative individual to join our Leadership Team, to help further shape and enhance what we have already achieved. The successful candidate will need to have demonstrable experience of creating and delivering plans for income generation in commercial activities, including fundraising and retail, in both corporate and individual donations. We require a dynamic strategic leader who will build on our existing success in increasing sales across all our Retail stores.

The successful candidate must also have experience of defining and developing commercial strategies to generate income and accelerate growth. A strong financial and or strategic development background is advantageous as you will be monitoring and forecasting the commercial budget as well as developing and negotiating commercial agreements and partnerships. With excellent communication skills you will be confident in building and maintaining relationships, both internally and externally with an ability to react positively to change and think outside of the box

At Compton Care, we pride ourselves on developing our teams and nurturing our talent ensuring we provide opportunities for personal growth and development. A cultural fit is also important and as such we are seeking candidates who share our values, For the right candidate, with relevant experience and ambition, we would consider adding the Deputy to our CEO into this role.

If you feel you have what we are looking for, we would welcome an application from you, or if you would like more information or a discussion, please contact Rachel Overfield, Interim Chief Executive on

0 3 0 0 3 2 3 0 2 50  Ext 223 who will be happy to have an informal discussion with you.

The closing date for applications is the 7th December 2020 and interviews are scheduled to take place on the 15th December 2020.

The role is home and site based.

Overview

Do you want to be a leader in the evaluation of innovation and the application of learning to improve health and care systems?

We’re looking for a new Director to lead our Evaluation & Learning function.

We are looking for an experienced, curious and outcomes focused Evaluation and Learning Director to lead our Evaluation and Learning Business Function as we seek to build our reputation as leaders in spreading innovative practise in health and care systems. 

This role presents you with the opportunity to increase the adoption of innovation in health and care systems and to improve organisations’ abilities to understand and demonstrate their impact.

We are an ambitious, forward- thinking organisation and over the next five years we are aiming to build our profile and reputation as experts in spreading innovation in health and care.

Purpose of the role

The Evaluation and Learning Director is responsible for the development of our evaluation and learning business function and for the evaluation of impact and the application of learning in our programmes.

Your role is to:

• Lead the evaluation of impact in our programmes to spread innovative practice (ranging from new models of care to improve maternity services through to scaling up innovative diagnostic tools for cardiovascular disease)

• To evolve the methods and techniques we use to enable the spread and adoption of innovation

• To lead the growth and delivery of externally commissioned evaluation and learning projects for our partners. 

Responsibilities

• Lead the design and evaluation of our programmes to spread innovative practice in partnership with our Programmes Business Function.

• Use our insight and learning to inform how we prioritise our resources and maximise our impact.

• Lead the delivery and growth of a pipeline of income generating evaluation and learning projects that build; the capability of partners to spread innovative practice and; the capability of the health and care system to adopt innovation.

• Implement learning systems so we continuously evolve our core methods in evaluation, quality improvement, spread and adoption, knowledge management and public and patient involvement.

• Line manage, grow and develop a team of Evaluation and Learning professionals (currently eight employees’).

• Provide inspirational leadership to our evaluation and learning business function and associates - setting clear direction, objectives, budget and ensuring we deliver projects on time, within budget and to the satisfaction of our partners.

• Collaborate with our communications and engagement business function to communicate our impact, share our learning and build our reputation as leaders in the science of spreading innovative practice.

• Represent the organisation externally, acting as an ambassador for the organisation at a local, regional and national level.

Key success factors

• Track record in improving the design of corporate strategies and delivery programmes through the provision of robust learning and impact information.

• Proven ability to improve organisations’ abilities to understand and demonstrate their impact.

• A sophisticated understanding of how to effect change in complex adaptive systems.

• Passion for improving health and care through innovation in the health and life sciences sector.

• Ability to build, inspire, direct and grow a talented team.

Experience we are looking for

• Formal qualifications directly relevant to evaluation and learning.

• Significant experience of a deploying a range of quantitative and qualitative methods to support evaluations.

• Substantial experience of improving organisations’ abilities to learn, evaluate and demonstrate impact.

• A track record of leading, motivating and directing teams of internal and external specialists to deliver sustained results.

• A track record in designing, winning and delivering evaluation and/or learning projects and in using the learning to build capability in the team and the wider system.

• A track record in creating inclusive networks and ‘learning systems’ to foster learning and drive improvement.

• Experience of delivering written and verbal briefings, reports and presentations to and for a range of audiences, including on highly complex issues.

Experience and capabilities you will develop in the role

• Experience of spreading innovation across a national health and care system

• Co-creating cutting-edge innovation and improvement methods and approaches

• Experience building large scale, cross-sector partnerships that deliver impact

• Improving regional, national and international health and care systems to adopt and innovation at scale

Abilities and attributes

• Outcome focused - Focuses on the change and impact they want to see and how to measure it.

• Collaborative - Engages a diverse range of people and evidence sources to develop a deeper understanding of an issue.

• Leader – A focused, collaborative leader who can develop, inspire and influence diverse teams, including peers, patients, and practitioners, with integrity and openness.

• Complexity – Able to think about and analyse situations by recognising complexity, patterns and inter-relationships.

• Fair – Believes that others’ views, experiences and knowledge are as important and valuable as their own.

• Enterprising – Able to translate opportunity in order to grow our evaluation and learning business function.

• Initiates change - Does things differently, and creates new spaces and opportunities that empower others to do so too.

• Stakeholder Management - The ability to earn and maintain the trust of internal and external stakeholders at all levels.

Evaluation and Learning Director

Reporting to:

Director of Partnerships 

Chief Executive Officer for the South West MS Centre

Salary: £35k to £45k per annum (pro rata for reduced hours), dependant on skills, qualifications and experience.

Location: at our therapy centre in Exeter with some travel in Devon.

Hours: Full time role (4 days considered)

This is a new role and an exciting opportunity for the right candidate. We are looking for someone who is an exceptional and inspirational leader, who has the aspiration, integrity and ability to help us shape the future of our charity.

The Chief Executive will be working with the staff and trustees to provide collaborative leadership and be responsible for the management of the charity. Together with the Chair and the Board of Trustees they will create an environment of growth and create and develop opportunities to enhance our services and our charity.

Our ideal candidate will have:

• Experience of small charity management and if possible some clinical/medical management experience.
• Experience of working at a strategic level developing and implementing new services and products.
• Rounded management skills to include risk management, HR and Health and Safety and financial planning.
• Proven commercial acumen and business management and income generation.
• Thorough understanding of marketing and fund raising strategy.
• The ability to build strong networks with potential external sponsors.
• The ability to inspire confidence and develop our vision, cultivating valuable internal and external relationships.

To learn more about our charity visit our website.

We are keen to represent the diversity of the people we serve, and welcome applications from communities who may be under-represented in our workforce.

To apply please in the first instance send your CV and a covering letter addressing your suitability for the role.

Closing date: 5 pm on 18th December 2020. Interview date 26th January 2021. Interviews will comply with social distancing protocols.

We are looking for someone with passion and drive to lead and develop a new Deaf and Disabled Peoples Organisation in Haringey.

About the organisation:

The Board of Trustees are looking for someone with the drive and vision to lead the organisation through a period of significant development, growth, and challenges. 2020 has been a very difficult year for everyone, we hope 2021 will be a springboard to launch Disability Action Haringey as an organisation which provides disabled people with life opportunities of their choice. This post will be offered on a fixed term contract for a period of 18 months with a possible extension dependent on securing funding. The successful candidate will be a person with lived experience of disability and the ability to establish DAH as an organisation who deliver innovative and sustainable services.

Disability Action Haringey is in the early stages of development we have secured Charity registration and will be operating as a Charitable Incorporated Organisation. As a user-led pan-disability Deaf and Disabled Peoples Organisation delivering services, the Trustees are passionate in ensuring Haringey becomes a more inclusive borough where disabled people are seen for their valuable contribution to society and where disabled people have the same life time opportunities as non-disabled people.

About the role:

This is a new role in a newly formed organisation. As CEO you will be expected to:

• Work with the Trustees to develop a business plan for the next 3-5 years
• Manage the day to day operations including recruiting your team
• Securing additional funding to ensure the organisation’s success beyond the initial 18 months.

This is an exciting opportunity to lead a new organisation and make a real difference.

How To apply

Stage 1

Download the application pack and application form from CharityJob website. Your completed application form should give clear evidence, with examples, of how you meet all parts of the Person Specification. 

The closing date for applications is midday, Monday 14th December 2020. Only shortlisted candidates will be contacted and unfortunately, we regret we are unable to provide feedback to candidates who have not been shortlisted.  If applicants have not heard from us after four weeks, they can assume that, unfortunately, they have not been selected for interview.

Both stage 2 and stage 3 of the interview process will be conducted virtually on Microsoft Teams.

Stage 2 will take place week commencing 4th January 2021. Those candidates selected will be asked to deliver a presentation.

Stage 3 will take place week commencing 11th January 2021. Candidates successful at stage 2 will be asked to attend a virtual panel interview.

Stage 4

The successful candidate will be offered the position of Chief Executive Officer, subject to an enhanced DBS check and satisfactory references.

Disability Action Haringey is committed to encouraging inclusion, equality, and diversity amongst our workforce and eliminating unlawful discrimination, harassment, victimisation by complying with the Equality Act 2010.

We want a working environment where individual differences and the contributions of all staff are recognised and valued. To do this, we will proactively tackle discrimination and disadvantage and ensure that no individual or group is directly or indirectly discriminated against for any reason. We expect all Disability Action Haringey employees to champion and live our values through their work at every opportunity. 

The National Migraine Centre is the only national charity that provides clinical treatments for migraine sufferers and cluster headache patients. We are a Centre of Excellence which has been in operation for over 40 years, with a current turnover of £400k, an administrative staff of six with nine clinicians.

Our goal is to help our patients regain control of their lives, to manage this condition rather than allowing it to dictate their life. We get excellent patient feedback, with many citing their treatment at the Centre as life changing.

Due to the retirement of our current CEO, we are looking for a new Chief Executive. You will be joining us at an exciting and challenging period in our development. We are currently only seeing a fraction of the headache and migraine sufferers in the UK who could potentially be treated. We wish to grow further the impact of the charity, but this brings challenges, particularly in the current environment. Working with the Board of Trustees, the post holder will shape the strategic direction of the NMC and lead the charity into its next phase of development and growth.

Over the last few months, the team has successfully pivoted our services to be almost entirely remote, whilst maintaining excellent patient feedback. The new Chief Executive will need to grow the organisation, maintain quality and look at new operating models. You will need to have excellent people and leadership skills to manage our diverse stakeholders. You will have a willingness to get involved in all aspects to the operations and take a hands-on approach when required. The NMC remains a small charity and therefore you will need to focus on current operations as well as future growth.

We are looking for someone with:

• Substantial leadership experience within the healthcare sector, ideally NHS and charity exposure.
• An understanding of the issues involved in running a small charity and willingness to get involved in all aspects of the Centre’s work.
• Excellent communication skills and the ability to be an effective spokesperson for the Centre
• Financial and budgetary management experience.
• Experience of the NHS Commissioning process and working with Clinical Commissioning Groups would be ideal.
• Excellent people skills to motivate a small team of staff to grow the organisation.
• An affinity with the plight of headache and migraine sufferers and a passion for the National Migraine Centre’s mission to support their needs.

Please see the attached application pack.

Location: currently home working, but normally office-based in London, UK

Hours: currently full time but consideration given to part time

How to apply: Please click on the 'Apply with CharityJob' button to submit your CV and covering letter. Applications that do not include a cover letter will not be accepted.

Closing date: 11.30pm 11th December 2020

Interview date: week commencing 14th December

Project Cataloguing Assistants

3 month Fixed Term Contract (possibility of extension)

£21,305 per annum pro rata

London SW1

Founded in 1841, The London Library is one of the world's leading literary institutions with an outstanding collection of books and resources. We are a registered charity dedicated to the advancement of education, learning and knowledge. We are now building a team to assist with the completion of our retrospective cataloguing project that will open-up a greater portion of our collection to members.

Your role will be to transfer older catalogues onto our Library Management System (ALMA) which will include listing records onto spreadsheets, checking and editing records as well as creating new ones where required. You will also help members with catalogue and book enquiries as needed and ensure that book stacks are kept in good order.

With some prior library experience, you will need to be good with people, organised, used to working to tight deadlines and have a keen attention to detail. You will have good GCSE passes including Maths and English and be proficient with MSOffice. Relevant online cataloguing experience would be an advantage.

For more information and to apply please visit our website via the link.  Closing date:  Sunday 13 December 2020.  Interviews will be conducted via Zoom between the 5th and 21st of January 2021.

About Us:

The Southover Partnership is a charity that provides education for children and young people with special educational needs in our own school and, through our thriving Outreach Service which provides tailored one-to-one and group tuition in mainstream schools or at home commissioned by schools or local authorities. We work with children between the ages of 5-19.  Our school aims to meet the needs of 11-19 year olds with autism, complex SEND and social, emotional and mental health issues.  The school is based on three School Sites, Hutton Grove in N12, Southgate in N14 and Kingsbury in NW9, and the Outreach services work across 12 Greater London Authorities.

The post:

We are looking for a Full Time Head of Business and Finance, they will be responsible for managing the strategy and operation of the business functions of the Southover Partnership, including compliance, financial management, health and safety, human resources, premises, IT and general administration. They will advise on and implement the day-to-day support that enables the Southover Partnership to operate effectively and efficiently, and that allows other members of the leadership team to focus on teaching and learning.

About you:

We are looking for a person who has a degree or other relevant qualification, or level of experience – ideally in accountancy, business management or a related discipline, having a qualification in School Business Management would be an advantage. You will need to evidence successful leadership and management experience in a school, or in another relevant field and proven performance management experience. You will be working in a small team of friendly staff, based at the Kingsbury Manor site NW9. See the Job Description and personal specification for further details.

Please apply by visiting our website and completing an application form. The deadline is 23:30 on Tuesday 8 December with interviews expected to take place between 14 - 23 December. This role combines home working with some office-based work in London.

We give children the reading skills and confidence they need for a fair chance in life, through our flexible volunteer-led programme. Our Community Managers are vital to the charity as they develop and foster great relationships with schools, where our volunteers deliver fun and engaging reading sessions with our children. We want to reach as many children as possible and Community Managers ensure that our empowered community of volunteers are motivated to continue their support.

Do you want to join a company with ambitious plans to make a social impact?

Each year, eight children in an average class will leave primary school unable to read well. These children often struggle in school, and beyond. Reading isn’t just about books. It’s about reading a road sign, a safety manual, a birthday card. It’s understanding a job application and the prescription that could help save your life.

When a child can navigate words, they can navigate the world. That’s why we’re helping children develop the reading skills they need to succeed by creating flexible volunteering at the heart of our communities. The Bookmark app matches schools with fully safeguarded, vetted and trained reading volunteers in the local community, at the tap of a button. Each volunteer delivers one-to-one reading sessions for a six-week programme with a child who needs extra help with their reading.

We are a small but growing team of hard-working people, who care about what we do. We love to roll up our sleeves, try new ways of doing things, and support each other so that we can achieve our goals. If that sounds like you and you share our vision and values, we'd love to hear from you.

Help us change the story for more children.

Bookmark is committed to promoting a diverse and inclusive community. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunity for flexible working arrangements to support team members from different backgrounds.

Job description

Supporting children

• Ensure that we reach as many children as possible by proactively managing the number of reading sessions completed each month

School attraction and engagement

• Attract and onboard new partner schools so that we can reach more children, in line with our school business development plan
• Work with Multi Academy Trusts and other partner organisations to engage with more schools
• Present clearly how we run our reading programmes to schools and answer any queries
• Engage with our current partner schools to ensure that they have an excellent experience and continue to post more programmes with us
• Engage with our current partner schools to reach as many children that need our help
• Act as the point of escalation for schools in your community

Volunteer attraction and engagement

• Support local volunteer recruitment through events and campaigns, and engaging local corporates, universities and other local partners
• Help grow an empowered community of volunteers who can provide regular reading support for more children, more often
• Drive engagement activities to ensure that volunteers help and support each other, facilitating volunteer communication, events, and reward and recognition initiatives
• Act as the point of escalation for volunteers in your community

Stakeholder engagement

• Lead on collaborations and partnerships with other organisations, as required, that align with our vision and values to support more children

General responsibilities

• Meet KPI targets for number of reading sessions delivered, and numbers of active schools and volunteers
• Gather and share local stories and case studies with the central Marketing and Communications team, to help tell our story
• Lead on projects, as required, in order to improve and expand our services
• Continually seek opportunities to improve the volunteer and school experience
• Proactively identify opportunities to improve Bookmark’s processes across all areas
• Input and maintain accurate and up-to-date information on our systems, including Salesforce CRM and SharePoint
• Ensure that all activity helps to build Bookmark’s brand and is always brand compliant

Person specification

• Passionate about our vision and mission
• Excellent communication skills, both verbal and written, including strong presentational skills
• A strong focus on safeguarding and a child-centred approach
• Ability to facilitate challenging conversations in a professional manner
• Friendly, inquisitive and helpful mindset 
• Enthusiastic, professional and positive, with a strong desire to learn
• Experience working with or in schools is preferable
• Adept at positive stakeholder engagement across a variety of audiences
• Service delivery focussed with a desire to achieve targets and objectives
• Strong time management and organisational skills 
• Structured problem-solving approach with excellent attention to detail
• Ability to work independently and contribute as part of a team
• Ability to travel locally for business and work flexibly
• Flexible mindset to working in a busy organisation; willingness to adapt
• Proficient in Microsoft Office suite (particularly Word, PowerPoint and Excel)
• Technically literate with ability to support less-technically minded stakeholders
• Salesforce and / or SharePoint experience desirable

Bookmark is committed to safeguarding and promoting the well-being and welfare of children and requires everyone associated with Bookmark, including all trustees, employees, and volunteers to share this commitment. Successful applicants will need to undergo child protection screening appropriate to the role, including references from past employers and Disclosure and Barring Service checks. Bookmark is an equal opportunities employer and we welcome applications from all sections of society and communities we operate in. 

An exciting opportunity to join our Senior Management Team.

We are looking for an experienced project manager to join our Senior Management. S/he will be responsible for the management of short-term and long-term projects, liaison with funders and stakeholders, and support the chief executive to secure funding for new and existing workstreams. The post holder will line manage all project staff.

To succeed in your role, you will be flexible and able to lead your team through periods of challenge and change. A good understanding of how digital technology can aid service delivery would be a distinct advantage.

Citizens Advice offers confidential advice online, over the phone, and in person, for free. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We help with everything from money issues to problems at work, housing to consumer rights.

Up until the end of March, our advice services were delivered by phone and in person from the Redbridge Central Library in Ilford. Under lockdown, and to maintain a Covid-safe environment for our clients, staff and volunteers, we are all working remotely, providing advice via phone, email and webchat. Key to our work are time limited projects that support our general advice services. Funding for these projects is provided by a range of funders, including central and local government, and grant making trusts and foundations. They all need timely information, as well as an assurance that our projects deliver agreed outcomes and targets.

To apply, please download the job pack and complete the application form. No CVs will be accepted.

Closing Date: Monday, 7 December

Interview Dates: 10 December

Established in 1989, Splitz Support Service is a leading provider of domestic abuse services in South West England.   We are a service-user led organisation, working closely with partner agencies and local communities to develop and deliver a range of relevant and innovative services and solutions for the victims, children and perpetrators of domestic abuse.  Our founder and current CEO is now retiring and we are looking to recruit someone to lead us on the next stage of our development.  You will be working with the Trustees and the wider team to develop and deliver a financially robust and focussed strategy, ensuring we continue to evolve our services for the people who need us.

We are looking for someone who can demonstrate a leadership style that aligns with our values and ambitions and who has exactly the right balance of professionalism and compassion, able to influence and negotiate in a variety of settings. You will need to be able to manage your strategic and operational responsibilities in an environment where we put our clients at the heart of everything we do. At the same time, our staff are critical to what we do and investment in their on-going training and pastoral support is an essential part of the charity. Needless to say, you will be highly organised and able to juggle changing priorities, using the tools and the team around you to work effectively and efficiently.  Considerable financial acumen is also a key skill for this role.

Our Head Office is based in Wiltshire but we also deliver services in Devon, Bristol and Gloucestershire.  We are looking for someone who is happy to travel across the South West but will also be in our HO for a couple of days a week.

For further information about Splitz and the role, please download the information pack where you will also find details of the recruitment process.

We are working with Jackie Dawkins of Shine Charity Recruitment who will be supporting the Board of Trustees with this recruitment.

RECRUITMENT PROCESS

• Application by CV and covering letter to Jackie Dawkins, Shine Charity Recruitment

• Closing date:  4th January 2021

• First interview with Jackie Dawkins: Week commencing  11th January 2021

• Interview and Assessment Day: Week commencing  25th January 2021

• Start Date: ideally by end April 2021 (an offer of employment will be subject to satisfactory references)

The Head of Clinical Practice role is one of three key senior roles in Safety Net, who oversee all operations and business activities to ensure the organisation produces the desired results and is working to agreed contracts, funding requirements and within agreed mission, values, aims and objectives. The Head of Clinical Practice will attend the trustee board meetings and take part in management meetings. This is a 28 hours per week role, to be worked over 4 days. 

This is a new post, formed at an exciting time of targeted growth for the organisation to meet an increasing demand for services, and the successful applicant will lead and develop clinical practice. The post will combine expert practice development, staff development and supervision in one role. It is designed to build up practice skills and expertise, and to support all staff through case supervision and training. The appointed person will ensure operational staff are working safely, within Safety Net’s agreed framework and model, holding case accountability. 

We are looking for someone who has extensive service or other management experience, and a therapeutic qualification. You will hold a small caseload, alongside supporting, developing, and providing clinical case management for a team of specialist trauma-informed practitioners and therapists.

Closing date: noon Monday 16th November 2020, we will hold an awareness raising morning on the 25th November 2020, and interviews to be held week commencing 30th November 2020.

Location: Flexible within the UK
Timeframe: Expected timeline for this work is approximately 27 weeks

Sightsavers is looking for external evaluators to undertake a short-term project over six to seven to assess programming needs concerning Leave no one behind (LNOB) initiatives across Ascend West and Central Africa to put in place systems, processes, and technical guidance that support their operationalisation and implementation across country partners.

At the beginning of the consultancy period, the consultant will coordinate with the Team Lead, Programme Optimisation Unit; Senior Global Technical Lead: Social Inclusion, Policy & Programme Strategy; and the chair of the LNOB working group to develop a detailed workplan for the consultancy period.

Context

The FCDO -funded Ascend West and Central Africa programme is a high profile, high value, multi-partner programme, making significant contributions to the control and elimination of five neglected tropical diseases across 12 countries. Sightsavers is the lead supplier, working with relevant government Ministries and departments within a consortium of partners.

The Ascend West programme promotes a Leave No-one Behind (LNOB) approach across all interventions. The consultant/s  will review and, where the evidence supports, operationalise Ascend West  Leave No One Behind (LNOB) strategy through the consortium and MOH structures.

Objective

• Undertake a consultation with consortium partners and national programmes to review and update on LNOB initiatives identified in a recent scoping review of programmes’ activities for Year 1. This consultation will need to identify and review any planning or M&E tools, if any, used as well as document examples of good practice.
• Review consolidated (programme-level) LNOB strategies structured by Ascend’s LNOB working group in terms of feasibility and suitability, providing recommendations on how to adapt proposals into existing programming structures, and consult with consortium partners and national programmes to agree on their implementation during Year 3 of Ascend.
• Work with country programmes, in coordination with the Integrated Systems and Programme Optimisation Units as well as the LNOB working group, to develop country-level LNOB workplans for Year 3 based on outputs from activities 1 and 2.
• Work with Integrated Systems Unit and Programme Optimisation Unit to find entry points for monitoring and evaluating LNOB activities. This may require adapting existing tools (e.g., coverage evaluation surveys, health facility assessment tools, etc) or may involve designing, introducing, and implementing new approaches.
• Coordinate with recently appointed beneficiary feedback consultants to ensure that produced recommendations and solutions to embedded beneficiary feedback into existing M&E tools or standalone beneficiary feedback sessions are guided by social inclusion criteria relevant to the programme’s LNOB agenda and workplans.
• Work in coordination with Sightsaver’s disability inclusion programme and Global Technical lead on Social Inclusion to identify and adapt existing participatory planning tools and resources to guide the organisation of inclusive planning events for MDAs and MMDPs, in alignment with the programme’s LNOB agenda.
• Work in coordination with Sightsavers’ disability inclusion as well as patient care and social inclusion programmes to identify and adapt existing tools and approaches for LNOB training purposes to the specific needs of programme staff, such as surgeons, CDDs and case finders.
• Provide overall guidance for the development of information materials to be distributed among staff alongside LNOB training events.
• Review lessons learnt from Ascend’s Covid-flexing communication campaigns as well as existing resources on inclusive communication strategies to provide overall guidance to national programmes about how to widen the reach of programme’s sensitisation campaigns among key LNOB categories, with a particular emphasis on participatory approaches.
• Work in coordination with Sightsavers’ disability inclusion programme to identify and adapt existing policy analyses and advocacy tools / resources to inform relevant LNOB initiatives for health systems strengthening among national partners.
• Identify safeguarding issues that may arise in relation to the adoption of social inclusion strategies for the implementation of NTD control activities and coordinate with the Team Lead Operations’ Safeguarding unit to ensure proper guidance is provided to national partners.
• Link up with Ascend’s WASH team to coordinate the documentation and reporting of social inclusion considerations adopted during decision-making processes and beneficiary feedback data on accessibility issues, if available.
• Work with Knowledge Innovation and Learning unit to develop a learning brief which examines the operational and contextual challenges in LNOB for NTD programmes, sharing evidence and approaches from Ascend.

Deliverables

• Activity 1: Report containing consolidated findings from programme-level consultation on ongoing LNOB initiatives, outlining key lessons from past initiatives as well as recommendations on how to improve existing tools and approaches to planning and M&E for LNOB.
• Activity 2: Brief technical document containing reviewed programme-level LNOB strategies, outlining proposals for their implementation through existing programming structures and procedures.
• Activity 3: Detailed country LNOB workplans.
• Activities 4 and 5: Design and development of tools or templates to be introduced into routine programme delivery to document and evaluate LNOB initiatives. This may include adapting existing survey forms or introducing new approaches.
• Activities 6 – 10: Develop a LNOB toolkit that can support programme managers in delivering quality programming, including step-by-step guidance slide deck to be shared with CPs explaining use and implementation of developed tools. The toolkit’s will be structured around the programming tools, resources, and approaches identified for key programming components: planning, training, sensitisation, monitoring and evaluation as well as health systems’ strengthening.
• Activity 11: Develop guidelines and protocols for sensitive areas of work to ensure “leave no one behind” initiatives adhere to Sightsavers safeguarding policy.
• Activity 12: Technical brief, documenting findings from consultation on social inclusion considerations used during WASH programming activities.
• Activity 13: Learning brief documenting lessons learnt on how to promote inclusive approaches in integrated NTD programming.

Consultant Requirements

The members of the Consultancy Team should possess the following qualifications:

• Proven experience and expertise in the field of Social Exclusion and Gender Analysis
• Experienced international development practitioner with a extensive direct field experience.
• Excellent communication skills in English and French (Portuguese is also desirable).
• Strong coordination skills and experience liaising with multiple partners/stakeholders.
• Project management skills and a proven ability to work as part of a team
• Confident working with quantitative and qualitative data.
• Systematic approach to work, ability to introduce new systems and processes to systemically and transparently capture programme information.
• Ability to work effectively in a fast-paced environment and prioritise tasks appropriately.
• Strong understanding of donor expectations in relation to inclusive programming and its importance for programme delivery.
• Sound knowledge of Microsoft Office products. Experience using other qualitative and quantitative statistical packages such as Power BI is an asset.
• Experience of using online or mobile survey and data collection tools will be advantageous.

Please see the attached Terms of Reference for more details on the programme and the consultancy opportunity.

How to express your interest:

To express your interest to undertake this assignment, please complete the following, with reference to: LNOB Consultancy, Ascend West and Central Africa programme. Please download the relevant documents using the below links. You will be asked to upload these as you progress through the application, which can be found via the Apply Here link.

• Expression of Interest form link
• Budget Template link
• A detailed CV (Maximum 2 pages)
• Details of previous experience working on inclusive programming in international development context-related projects/initiatives, with experience working on large-scale. DFID-funded programmes being desired.
• Examples of written reports to show proficiency in English.

Closing Date: Midnight (UK time), Sunday 20 December 2020.

We anticipate that interviews will be held in mid-January 2021.

Expressions of interest will be reviewed as received and therefore potential candidates are encouraged to apply as early as possible.