Operations And Office Manager Jobs

We’re looking for a new Business Operations Manager to ensure the smooth running of our social enterprise, Data Orchard CIC. Applications will be particularly welcomed from those with knowledge and expertise in business processes - particularly small businesses. The ideal person will be focused and organised, experienced in using a variety of digital tools, good at working and communicating with a range of people, resourceful, and a problem-solver. 

Here at Data Orchard CIC, you're encouraged to be yourself. We promote and celebrate diversity and welcome applications from people who are neurodivergent, of global majority ethnicity, trans or non-binary, disabled, or however you might identify. You don't have to have all the experience and knowledge we have listed, as long as you are willing to learn.

Data Orchard is a social enterprise with a small team of employees, associates, and board members. We enable organisations working for social and environmental benefit to get better with data. Our clients are primarily charities, social housing providers, public sector bodies, and other nonprofit organisations. We work directly across the UK on around 30-40 projects a year. We reach and engage thousands more around the world, through our events, tools and resources, and online communities.

If this sounds like something you want to be a part of, please check out the full job description and the key attributes we’re looking for in this role and apply online and upload your CV before the deadline of 23h59 on Monday 1st July 2024.

Can you juggle multiple priorities?

Are you organised and proactive?

Do you want to make a real difference to the lives of others?

This could be the perfect job for you.

We are seeking a forward thinking, flexible and proactive Operations Assistant to join Weston Park Cancer Charity. You will be supporting the Operations Manager in delivering and maintaining an effective operational function at the charity. Including, Health & Safety, Premises, Facilities, Vehicle Management, and IT Services. This is the perfect role for anyone who loves to be in the thick of the day-to-day running of an organisation and who can juggle multiple priorities.

This is an exciting opportunity for someone who is looking to develop their knowledge of operations, Health and Safety and policy writing with great scope to develop your skills whilst also contributing to a great cause.  If you are interested in a fast paced and exciting role and helping us deliver our mission; a better life for those living with and beyond cancer in our region, we would love to hear from you.

What you do

Main purpose of post 

As the Operations Assistant you will be supporting the Operations Manager in delivering and maintaining an effective operational function at the charity. Including but not exclusively, Health & Safety, Premises, Facilities, Vehicle Management, and IT Services.

This is an exciting opportunity for someone who is looking to develop their knowledge of operations, Health and Safety and policy writing with great scope to develop your skills whilst also contributing to a great cause.

Key Responsibilities:  

Operational Support 

· Act as the first point of contact for premises, facilities, IT and Estates issues across all Weston Park Cancer Charity locations.

· Assist the Operations Manager in maintaining a secure and organised premises and facilities, which ensure colleagues, volunteers and visitors are safe and experience a welcoming environment.

· Support the Operations Manager in the successful delivery of the Annual Operations plan.

· Provide administrative support to the Operations Manager and Operations Working Group.

· Support with updating operational policies and procedures.

· Act as a Charity Data Protection Officer (DPO), alongside the Operations Manager - following relevant training, to promote a strong GDPR culture.

· Assist in the coordination of the charity car maintenance and safety checks, including keeping auditable records.

· Assist in the control and coordination of the use of charity space and assets, including liaising with contractors and Sheffield Teaching Hospitals (STH) on relevant matters as required.

· Act as a designated keyholder, responsible for the opening and closing procedure.

Health & Safety 

· Serve as the first point of contact for all Health & Safety matters, including incidents and accidents, ensuring accurate recording and reporting.

· Provide operational and administrative support on all Health & Safety matters at our sites and external locations (including external events and the Outreach Service, updating COSHH reports)

· Assist in the procurement and delivery of training.

· Help establish and maintain safe working practices and policies and undertake basic risk assessments.

Workwear and equipment 

· Act as the first point of contact for workwear and equipment requests; including being responsible for issuing and returning stock, regular stock checks and ordering stock as required.

Tech Support 

· Serve as the first point of contact for general IT enquiries

· Consult with IT consultants to ensure adherence to processes

· Work with the Operations Manager to implement processes that maintain the IT security score.

· Assist in the onboarding and offboarding of employees, including software licenses, logins, and induction training

General Administrative Support & Development 

· Handle general enquiries from staff, patients, and volunteers efficiently.

· Manage the operations team telephone, email, and postal enquiries.

· Assist the Operations Manager with the procurement of stationery and consumables.

· Assist the wider team with ad hoc work and undertake small projects that support the charity's work. e.g. Events, Logistical and Tech Support.

Environmental Advocate 

· Work with the Operations Manager to promote environmental awareness and encourage the charity adopts a green approach (e.g., recycling, energy use, carbon footprint)

· Identify and implement actions to reduce environmental impacts, costs, and/or increase income under the direction of the Operations Manager.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

 Who you are

 We are seeking a highly motivated individual who shares our values to join Weston Park Cancer Charity’s busy charity team. Our Operations Assistant will play a vital part in our team and help us to deliver our vision: a better life for those living with, and beyond, cancer in our region. If you are interested in progressing your career within an organisation which makes a real difference to the lives of thousands of people, we’d love to hear from you.

About you:

· You will be a forward thinking, team player with a ‘can do’ attitude & part of a fast-paced charity team.

· You will have excellent communication skills (both written and oral).

· Able to manage your own workload and priorities to agreed deadlines.

· Participate in and contribute to team meetings.

· Co-operate and liaise with colleagues, working in a professional manner at all times.

· Act as an ambassador for Weston Park Cancer Charity, reflecting the objectives and values, and to always work in the best interests of the charity.

· Support and encourage harmonious internal and external working relationships.

· Make a positive contribution to volunteer involvement in delivering the charity’s strategy and raising the profile of Weston Park Cancer Charity.

 

Our Total Rewards Package

Our Total Rewards Package is the result of staff feedback and best practice across the charity, public and private sectors. Some of our key benefits, depending on eligibility, include:

· 27 days (plus bank holidays) annual leave

· Option to purchase additional five working days per year

· Westfield Health level 4 coverage

· 12 weeks maternity leave at 100% pay and an additional 6 weeks at 50%

· Up to 2 weeks full paternity pay

· NHS benefits

· Hybrid working

· A minimum 4% employee / 6% employer contribution through our Auto Enrol private pension scheme. *Tax relief is automatically claimed for the staff member.

· Death in service cover

Supportability is a sector-leading Charity that provides high-quality, person-centred individual and group-based services for Children, Young People, and Adults. We believe people with disabilities are equally valued and empowered to live full and rewarding lives.

We are seeking an Operations Manager to join the Senior Leadership Team (SLT) at our Head Office in Heaton Moor, Stockport.  The post holder will be responsible for managing and developing the Charity’s service provision and ensuring compliance with CQC regulations.  You will be expected to provide strong leadership and management to the service managers (residential and day opportunities) so that they are effectively developed and organised and operate as an effective management team to ensure operational reliability, consistency, and affordability for those we support. 

You will contribute to the Charity’s strategic planning, governance and lead on quality improvement and financial and performance management of operational services and will also have responsibility for the achievement of key objectives within the Charity’s Strategy and Business Plan in conjunction with the Chief Executive, Deputy Chief Executive and Service Manager roles.

Do you have what we are looking for?

Applicants must have the following qualifications and experience (further requirements are contained within the job description):

· A level 5 qualification in Leadership and Management in Health and Social Care or equivalent qualification or a willingness to work towards

· Management experience in the health and social care sector

· Experience of working as part of a Senior Management structure within health and social care or working with and reporting into a senior management team and board of trustees

· Comprehensive knowledge and understanding of regulation and legislation in relation to the children and adult disability sector.

· A good understanding of CQC and the ability and experience to ensure service provisions meet the required standards to achieve a “good” rating at the very least.

· Experience in implementing and/or adhering to Quality Assurance frameworks and an understanding of the importance of these in supporting and positively impacting good quality service provision

This position is subject to an Enhanced DBS check, and two satisfactory references, one of which must be from your current or most recent employer. 

The Head of Operations will oversee three warehouses in Bristol and one in Plymouth to coordinate the delivery of around 40 tonnes of surplus food each week to c400 front line organisations. The right person will combine a love of logistics, a passion for reducing food waste and leading multi-dimensional teams. In return, they will be part of an inclusive and friendly team in a small but fast-growing charity doing impactful and rewarding work.

           Strategic Development

• Develop and implement the operations strategy (consisting of warehouse, fleet, health & safety and compliance strategies)

• Drive innovation, efficiencies and improvements across operations to increase environmental and social impact while reducing costs where possible

• Align operational capacity with growth plans across surplus food volumes, volunteers, staff and our membership service, working closely with the Operations Leadership Team and the COO

• Prepare and report on operational metrics for the Senior Leadership Team and Board of Trustees

  Operational Management

• Ensure efficient setup and the ongoing operation of all warehouses including seasonal uplifts, remote and temporary operations

• Create and manage the operational budget, ensuring expenditure is at/below target

• Liaise with our food sourcing teams to make the best use of available food to meet the

  demands of members whilst seeking to minimise waste

• Efficiently manage all warehouse buildings, equipment, and vehicle compliance

• Provide operational guidance to strategic partner organisations supporting the charity

  to deliver the FareShare South West service

• Manage and support our Fleet Coordinator and hold ultimate responsibility for our fleet

  of vehicles and material handling equipment

  Health & Safety and Compliance

• Lead on charity-wide adherence to food safety and health & safety regulations, ensuring all teams are trained to the required standards

• Maintain compliance with internal FareShare South West policies, and the national charity FareShare UK policies, within which we operate

• Hold ultimate responsibility for the oversight of external audits and timely implementation of corrective actions, working closely with the Chief Operating Officer and Chief Executive Officer

  Workforce Development

• As a member of the Operations Leadership Team, support with internal policy development, operational restructures etc, as guided by the COO

• Balance staff rotas for safe and effective operations, including provision for seasonal fluctuations

• Manage recruitment, training and development of warehouse teams, including Health & Safety, wellbeing and welfare

• Lead on staff appraisals and probationary reviews across the Operations Team, ensuring alignment to the Strategic Plan and personal and professional development of the team

A Partner in Education (APIE) is a small charity established in 2009 to support education development in Rwanda and make a positive difference to children’s futures. APIE has developed teacher training programmes in Early Childhood Education and Education for Positive Peace. We also collaborate closely with our partner school, Umubano Academy, which has become a centre of excellence for teaching and learning, as well as a beacon school for peace in Rwanda.

We are looking for an Operations and Communication Manager who is passionate about making a positive difference to the lives of children in Rwanda to join our small, dedicated team. The post holder will work remotely full time, with occasional in-person meetings and the opportunity to visit our projects in Rwanda. This UK based role is at the centre of our small international charity and has two significant parts:

i) Managing the general administration and operations of APIE in the UK, including systems for governance, communications, finances and compliance.

ii) To deliver our internal and external communications strategy, write and disseminate publicity material, and respond to inquiries from the public and media.

Please see the attached job description for further information. 

Benefits:
● Flexible working hours considered
● Opportunity to visit our projects in Rwanda
● 30 days annual leave in addition to public holidays in England and Wales

Application:
Please send your condensed CV (2x A4 pages maximum) and a cover letter detailing your skills and experience to the email provided in the attached document, with the subject title ‘Operations and Communications Manager’ by the 24th of June.

Applications without a cover letter will not be considered.

● Shortlisted candidates will be invited to a remote interview. Interviews are likely to take place in the first week of July
● Start date as soon as possible but flexibility available
● Two full references to be supplied prior to appointment

Head of Finance and Operations

Location: The role is based at the Trust’s office in West Berkshire with a minimum of three days per week expected to be worked at our Newbury office. Flexible working arrangements are available with the understanding that this must meet the objectives of the charity and requirements of the role.

Accountable to: Chief Executive Officer

Start date: 01/08/2024 or as soon as possible thereafter

Hours of work: Full-time, permanent.

Salary range: £55,000 - £60,000 FTE, depending on experience.

Purpose

This is an exciting and vital role performing a range of finance and governance tasks, working within the Senior Leadership Team of a leading mental health charity focused on supporting children and young people.

The Head of Finance and Operations (HFO) will be responsible for the successful management of the charity finances and operations, as well as making a leading contribution to the  charity’s strategic direction.  The role is responsible to the CEO, and activity oversight spans finance, HR, IT, and office management. The HFO is also responsible to the Trustees for the financial state of the charity and as Company Secretary. As a result, the HFO must working closely with the treasurer, members of the finance and investment committee, as well as the senior leadership team and our existing finance and operation colleagues.

We are looking for an highly motivated, efficient, diligent and confident finance professional with experience of managing a team. The role is varied and would suit a qualified accountant with experience of working collaboratively and compassionately with a range of colleagues to achieve organisational objectives. There will be opportunities to increase knowledge and the successful candidate could be supported to undertake further study.

Key responsibilities and duties

Strategy, modelling and leadership

• Lead the development and implementation of a comprehensive financial strategy supporting the organisation’s wider strategic plan.
• Provide guidance and leadership on short and long-term financial decisions.
• Develop and monitor the implementation of long-range financial plans with the CEO, Board of Trustees and the Finance and Investment committee, to support organisational sustainability and growth.
• Provide leadership (including line management of at least one member of staff) to our small but invaluable finance and operations team comprising our finance and operations manager, finance assistant, and our office and IT coordinator.

Financial and Operational Management

• Develop and implement financial strategies aligned with the organisation’s mission, vision and priorities.
• Streamline and optimise operational processes and systems to enhance efficiency, quality, and scalability while availing technological advancement. This includes systems, IT, CRM, Facilities and supplier management.
• Provide strategic financial guidance to the CEO, the Senior Leadership Team and the Board of Trustees.
• Monitor financial performance, identify risks, and recommend corrective actions.
• Optimise and manage the Trust’s working capital and cash flow position.
• Maintain appropriate financial records and oversee the preparation of quarterly and annual reports and financial statements in accordance with UK accounting standards, Charity Commission and company law requirements.
• Ensure necessary insurances and contracts are in place and provide required liability and other coverages.
• Develop and manage strong and effective relationships with external auditors, the bank, the treasurer, and other key partners.
• Hold responsibility for all tax matters and compliance with HMRC requirements.

Resources, Risk Management and Compliance

• Overall leadership and accountability for IT, Digital and Business Systems infrastructure, including appropriate data protection requirements.
• Oversight of property matters for the team office, including responsibility for lease, insurance and legal matters.
• Overall leadership for the development and implementation of the risk matrix framework.

About our Trust

The Charlie Waller Trust was created by the Waller family in 1997 in response to the loss of their son and brother Charlie who tragically took his own life whilst suffering from depression.

We have since become one of the UK’s most respected mental health charities for children and young people. Our overarching mission is to educate young people and those with responsibility for them - parents and carers, teachers, college and university staff, and employers - about children and young people’s mental health and wellbeing.

The Charlie Waller Trust is a great place to work. We care about mental health and wellbeing in our team and have a positive, enabling workplace culture. Our values drive our work:

• Warm: Positive personal connections are central to mental health; we aim to reflect that in all our relationships with beneficiaries, supporters, staff and volunteers.
• Empowering: We support all those we work with, and who work for us, to use their minds, hearts, energy and creativity to fulfil their potential.
• Collaborative: Partnership and cooperation are at the core of our work; we seek the views of those we wish to support and aim to put them at the centre of our activity.
• Compassionate: We recognise vulnerability in ourselves and others, especially where there is more than one reason people may be vulnerable to mental health problems, discrimination or inequality.
• Open: We believe in being honest about the way we work, our aspirations and where we need to improve; openness and good communication are key to good mental health.

Terms and Conditions

Equity, Diversity and Inclusion

We are committed to equity, diversity and inclusion and are working to ensure that our staff represent the communities we aim to support. We activity utilise positive action as set out in the Equalities Act (2010) to ensure we attract and recruit candidates from backgrounds and groups that are currently underrepresented in our workforce. We therefore particularly encourage applications from men and non-binary folk, and those from Black, Asian and minoritised backgrounds.

When we recruit, we will ask all our shortlisted candidates to tell us about any reasonable adjustments they need. Our current office is only accessible via a flight of stairs. We would of course discuss home-based working and holding team meetings in an accessible location as appropriate.

Benefits

We want people to thrive at the Trust; we believe you do your best work when you feel your best. That being the case, our team comes first, and we are proud of our culture: we offer a supportive, flexible and enjoyable place to work.

As part of our employed team, the following benefits are available to you:

• Flexible working policy - we're committed to helping you find a healthy work-life balance.
• Generous annual leave allowance - pro rata 25 days annual leave (increasing to 30 days after 5 years' service), PLUS bank holidays PLUS the period between Christmas and New Year.
• A workplace pension scheme to support you with saving for your retirement, into which we pay 3%.
• Access to a 'Mental Health and Wellbeing Plan' - helping staff to stay mentally well and to support them through periods of poor mental health. This includes support for the cost of talking therapies where these are not available via the NHS.
• Opportunities to experience our charitable activities and impact at first hand by attending training and events and through involvement in relevant projects.
• Learning and development opportunities specific to job roles and on mental health and wellbeing topics.
• Coaching (offered to CWT pro bono, depending on team member and need).
• Social events and team days.
• Bike to work scheme.
• Time off for volunteering.
• Unpaid leave/sabbatical particularly if this supports personal or professional development (offered after 2 years in post).

To apply

If you would like an informal discussion about the role with Dr Hannah Vickery, our CEO, this can be arranged via Kerryn Cyfka, Executive Assistant to the CEO, please contact us via our website or call us - number can be found on our website.

The deadline for applications is 12 noon on Monday 17th June 2024.

Please submit via your chosen job website, or send your CV and a supporting statement to Kerryn’s email above. We ask that you structure your supporting statement, by providing relevant information under person specification bullet points (combining these if multiple points are effectively responded to by one experience). Please try to keep your supporting statement to a maximum of 800 words, excluding headers. Applications will not be considered without a supporting statement.

You will hear back from us by Friday 21st June, if not before and should you be shortlisted, an interview will take place at our Newbury office on the afternoon of Tuesday 25th June and will involve a competency interview along with a short 10-minute presentation task relevant to the role.

We will provide details about the task at invitation to interview to allow candidates time to prepare.

Person Specification – Head of Finance and Operations

The successful candidate is likely to have most of the following competencies and experience but not necessarily all. If you feel that you are a strong candidate, please do apply.

Skills required and relevant experience

Essential

• Proven experience at a senior level in a finance role with responsibility across the entire finance function.
• Significant leadership experience spanning Operations, HR and Finance
• Demonstrated aptitude for strategic thinking, planning and analysis.
• Commercial acumen spanning organisational planning, budgeting and using data an insight to drive change.
• Experience at a senior level as Company Secretary or equivalent.
• Excellent financial planning, annual budgeting and forecasting skills.

Desirable

• Knowledge and experience of the charity sector (e.g., management of restricted/ unrestricted funds, VAT partial exemption, Gift Aid, and the Charity SORP).
• Experience of Microsoft Dynamics Business Central.

Attainment

Essential

• Fully Qualified Accountant (CIMA, ACCA, ACA or equivalent)

Desirable

• Additional qualification in charity finance or leadership.

Personal attributes

Essential

• Commitment to embedding the values of equity, diversity and inclusion in everything that you do.
• Initiative-taker and solution-minded with a can-do attitude towards any task or challenge.
• Professional, enthusiastic and flexible, with a strong willingness to listen and learn, as well as to lead.
• Capable of working as part of a team and autonomously.
• A commitment to working to meet the charity’s objectives.
• Ability to prioritise and work to deadlines.
• Ability to exercise discretion and good judgement in dealing with confidential matters.

Desirable

• Interest in and awareness of children and adolescent mental health issues

This is a varied and interesting role where you will oversee and manage our day to day operations. Join and help lead a team of dedicated individuals as we shape the future of our charity which is growing and expanding daily.  Responsible for the efficient, compliant and effective running of the operational underpinning with an exciting opportunity to help shape our future growth and realise our vision.  You will work as a valuable member of the senior leadership team and assist the CEO directly with the delivery of our strategic aims.  The successful candidate will be intrinsic in planning, implementing and delivering successful operations.We are looking for a special individual with a heart centred approach to ensure the delivery of exceptional work with families and people at the heart of everything they do from an operational prospective.  This is a very rewarding role within a small, organic charity where you will be able to measure the impact you make to others first hand.

Full job description and person specification are available with this ad.

Strategic Operations Manager - Learning Disability and Autism Services
Reports to: Executive Director
Salary: 40k pa dependent on experience
Hours: 36 hours per week
Location: Head Office Wandsworth SW18, flexibility to support pan-London sites
Annual Leave: 25 days plus Bank Holidays
Contract: Full Time, Permanent

Introduction to Generate:

Now in our 6th decade since starting in 1972, Generate has been dedicated to creating opportunity, choice, and support for people with a wide range of learning disabilities. Our mission has always been to support people to live life fully and to continue to grow and develop within diverse communities. 

Our mission is delivered through a strong and demonstrable commitment to inclusion and engagement, a co-managed forum and self-advocacy agenda, person-centred community connections, access to work support, tailored Youth support, healthcare and, not forgetting the fun stuff - Social Opportunities - from wrestling to wellbeing!

The role

We are seeking to recruit a highly skilled business professional as our Strategic Operations Manager, to support our Executive Director, cultivating and nurturing partnerships with stakeholders and commercial partners.

You will be fully accountable for the management, leadership, and sustainable growth of the internship programme in alignment with our objectives. Your responsibilities will include line management, budgeting with the senior management team and deputising for the Executive Director with full operational oversight of all Generate projects.

About you

You will have extensive project management experience, data analysis and reporting skills, plus exceptional people management. You will probably have a relevant degree in social care or community development or equivalent skills or qualifications in business/marketing.

Lastly, Generate shares a common goal: community, courage, working together, good communication, diversity and inclusion and creativity. We work with people with a learning disability, autism, and other disabilities, to build better lives and connect to communities as equal citizens. People are always welcome and supported and we create a sense of belonging.

Closing Date: 21st June 2024

Interested?

If you would like to apply and find out more about this position, please click the apply button to be directed to our website. 

Candidates will need to undergo an enhanced DBS check. 

Generate is an equal opportunities employer. 

No agencies please.

We are looking for an Operations Manager to join us, so that we can maintain and develop the ministry and mission of the parish in line with our vision – “Becoming a growing all-age community of faith, hope and love”.

We are an evangelical Anglican church based in the centre of Poynton, Cheshire, and are members of the Evangelical Alliance.

The role requires excellent co-ordination and communication skills, the ability to manage others and take initiative to support the work of the church. You will be a strategic thinker with proven innovation and a ‘can do attitude’ as well as having good attention to detail and communication skills for working with staff and volunteers.

You will be a committed Christian, prayerfully and faithfully working to help serve and build our church community in line with our vision.

About the role

The Operations Manager will oversee the day-to-day operations of the church and its buildings, with responsibility for: Safeguarding, Health and Safety, Food Hygiene, Fire Assessment, Risk Management, Infrastructure and Accessibility issues.

Alongside this the Operations Manager will line manage the office team (two part-time roles) and support the work of the Property Committee. Cooperation with the Treasurer to co-ordinate financial operations and budgets will also be required. Attending the PCC (church council/ trustees) meetings (non-voting) when appropriate will give the Operations Manager a greater understanding of the mission and ministry of the church, and some administration tasks may be delegated to the Operations Manager at these meetings (eg Minutes or Reports).

This role demands the ability to take initiative, lead clearly and consider detail as well as the wider picture. Because of the nature of the organisation, leadership and practice must be informed and shaped by both Christian faith and ethics as well as legislation and policies.

Please note that this is a part time role for 12 hours a week spread over 2 to 3 days (including Monday's).

If you are interested in applying, please attach your cv and a covering letter which details how you meet the essential criteria of the role to this application. We look forward to hearing from you soon!

St George's are a friendly, evangelical Anglican church located in the heart of Poynton, Cheshire seeking to share the good news of the love of Christ. We are members of the Evangelical Alliance and Churches Together in Poynton.

Location: St George's Poynton, Poynton, Cheshire
Contract Type Permanent, Part time
Salary: £31,000 PA (pro-rata - £16 per hour)

Closing date: 28-06-2024

REF-214 602

Who we are

The problem - On average, 160 young people are excluded from school each week. Once excluded, prospects for these young people are bleak, with only 4% achieving good GCSE grades, and 67% entering sustained education, employment or training compared to 96% of their non-excluded peers. This can be a pipeline to prison, with concerning statistics showing 63% of prisoners having been excluded from school.

Our mission - To ensure that young people who have been excluded from school are not excluded from society.

Who we serve - We support the hardest to reach young people in the most disadvantaged communities, each of whom are most at risk of experiencing school exclusion or are at risk of being excluded. Young people who are eligible for free school meals are 4x more likely to get excluded, along with black Caribbean boys. Young people with special educational needs are also six times as likely to be excluded as their peers.

Our work - We work in a number of different settings both during term time and after school. Our coaches lead small groups of 8-10 young people, using sport as a hook and mentorship as an anchor to develop their soft skills, as well as improve their physical & mental wellbeing. This, coupled with exposure to the work place through Career Taster Days, raises their aspirations and puts young people in a better position to enter sustained education, employment or training (EET) when they leave school.

The Basics

Salary – £32,000 to £38,000

Reporting to – COO

Location – London office based with expectation to travel to regions and some flexibility to work from home

Hours – Full time 37.5 hours

Job overview

The Operations Manager role is a new position to support our next growth phase. The role will manage the effective running of the charities day-to-day operations working across the organisation to ensure organisation efficiency. You will also play a central role in overseeing the delivery of parts of our services such as Career Taster Days and regional events.

This is a broad role, which requires a dynamic person who can lend their hand to support a wide range of projects. You will be an impeccable communicator and be on the forefront of continuous improvement.

Please see full job description attachment or go to our website. 

Care4Calais is a volunteer-based charity providing essential aid and support for refugees in France and the UK. 

Across the UK we collect and distribute clothes, shoes, mobile phones and other essential items, as well as providing social support and interaction, including language lessons, sport and music workshops. We also help with vital access to legal, medical and educational services. Our Legal Access Department in the UK, provides access to critical legal representation for people seeking asylum and, more than this, supports people through the hostility and difficulty of claiming asylum.

In northern France we operate year-round from Calais, working alongside communities in Calais and Dunkirk to provide warm clothing, bedding and service provision to displaced people who live in appalling and dangerous conditions. 

All of Care4Calais’ operations are supported by a small, dedicated team of staff who supervise large volunteer teams to provide much needed support to communities seeking asylum and on the move in the UK and France. 

About the role: 

Care4Calais are recruiting two Operations Coordinators to support their French operations. 

The aim of the Operations Coordinator role is to support the Care4Calais’ French operations to continue to deliver vital humanitarian NFI (non food item) distributions and essential services. We distribute 6 days a week and provide daily services which include  phone charging sessions, access to hairdressing, bike repair and sewing equipment, activities such as games and language lessons as well as information sharing and refreshments to communities living in northern France. Whilst this is a challenging position you will be given a thorough induction and work alongside experienced team members. 

The successful candidate for this role will be proactive and hardworking with the ability to problem-solve and prioritise effectively. The role would suit someone who is a self-starter, strong team player and excels working within a varied role. Candidates will need strong organisational skills and must have the ability to make numerous important and compassionate decisions each day.

You will be expected to demonstrate excellent judgement, initiative, integrity and strong interpersonal skills, and the ability to communicate to a diverse group of people. You will be part of Care4Calais’ core team in France and will report directly to the Head of Field Operations in France. 

This is a fantastic opportunity to join a highly-committed team of game changers dedicated to improving the lives of refugees.

Your responsibilities will include: 

• Providing core operations support for Care4Calais’ operations in northern France 

• Supporting a team of logistics and purchasing specialists to manage new and second hand clothing stock and feed into operational planning for field activities.

• Managing and delivering Care4Calais’ NFI aid distributions and service provision with people on the move at the French/British border

• Managing and supporting teams of up to 40 volunteers each day to provide daily services in Calais and Dunkirk. Including leading daily briefings and health and safety training. 

• Supporting the smooth running of a warehouse and donation storage facility. 

• Working alongside a small staff team to develop processes, procedures and documentation to support the effective running of Care4Calais’ humanitarian operations. 

• Attending external meetings, building and maintaining relationships with partners and key stakeholders which allow Care4Calais’ operations to continue to run smoothly and effectively.

 Essential Skills and Experience: 

• 1 - 2 years experience working in an humanitarian context, for a human rights organisation or with people from refugee and asylum seeking backgrounds;

• Professional or voluntary experience of working on projects concerning risk management, health and safety, safeguarding and compliance. 

• Self-motivated and used to managing multiple priorities to meet deadlines;

• Able to build positive relationships with a range of stakeholders including those from displaced communities;

• Good decision-making and negotiation skills;

• Excellent verbal and written communication skills;

• Experience working with displaced people or communities on the move, ideally with NFI distribution experience

• Experience leading and managing volunteer teams from varied backgrounds 

• Experience managing warehouse or storage spaces and/or complex logistical and purchasing projects. 

• Excellent written and spoken proficiency in English and at least a B2 level of French proficiency. 

• Strong digital literacy, including ability to work on Google Workspace and Office 365;

• Full clean driving licence and experience or willingness to drive vans

Desirable Skills and Experience:

• Experience working with teams from different cultural backgrounds;

• Baccalauréat, A Level or equivalent academic qualification

• Experience delivering mass distributions of NFI or other aid items in an humanitarian context. 

• Proficiency in one or more of the languages spoken within asylum seeking communities, such as but not limited to: Arabic, Farsi, Pashto, Dari, Kurdish Sorani, Tigrinya or Amharic.

The successful applicant will be provided with the induction and training needed for them to succeed in the role. 

Applying for the role: 

Care4Calais is recruiting for two Operations Coordinators, please see details below for how to apply for this role. 

Please submit a cover letter explaining why you are suitable for this role and how your previous experience meets the role requirements, alongside a CV in English. Please note we will only accept applications that are accompanied by a cover letter. 

Care4Calais is dedicated to cultivating a diverse and inclusive work environment and recognises that this is invaluable to our ability to serve the communities we work with. We therefore welcome and encourage applications from diverse backgrounds including from Black, Asian and Minority-Ethnic communities, people from refugee and migrant backgrounds, and people with lived experience of the UK or EU immigration system. If you have first hand experience applying for asylum in any country, please let us know in your application. We do however respect that people’s identity is not defined by their past experiences and will not expect candidates to describe their lived experience at interview unless they wish to do so. 

We also recognise that experience comes from more than just employment history and encourage anyone who meets most of the essential criteria for this role to apply even where this experience comes from outside traditional employment structures. If you are interested in applying but do not have all the experience necessary, we encourage you to contact us using the details in the Job Pack to set up an informal chat with our staff in Calais. We can discuss why you would like to apply for the role and what skills or experiences you have which could be relevant to the role. 

If you have any questions about this or need additional support with the application process for any reason, please contact us through the details provided in the Job Pack.

Please note, applicants must be France-based or be willing to relocate. Care4Calais is unable to sponsor two working visas to France, we are therefore looking for at least one candidate who would have the right to work in the EU or France. 

Closing date: Applications will close at 23:30 on 30 June 2024. 

We will be reviewing applications as they arrive and reserve the right to close the posting before the closing date. 

Where conflict and division increase, Cord works for peace. Where Human Rights are denied, Cord strives for freedom. Where people suffer trauma, Cord facilitates healing.

We are looking for a highly motivated and experienced Administrator to support our Fundraising activities, ensure the smooth running of our UK office and assist our Leadership Team. This is a vital role in our work to build peace by tackling the root causes of conflict in some of the world’s most challenging contexts.

The Fundraising and Operations Administrator plays a critical role in a small team.

Job Purpose:

1. Fundraising administration and donation processing

2. Running the admin office

3. Providing admin support around Cord's global operations

Areas of responsibility:

1. Fundraising administration and donation processing

Cord has a loyal and committed UK supporter base of individual donors. The primary focus of this role is to support fundraising which involves

- the processing of donations and donation record keeping using a range of digital payment systems, entering records in to the supporter database, maintaining gift aid records and coordinating with finance colleagues regarding fundraising income.

- providing high quality supporter care to Cord's donors by assisting with the mailing of newsletters, writing thank you letters and notes to donors, and fielding enquiries promptly and politely.

- a range of other fundraising tasks including administering alternative gifts, helping with reports, liaising with payment platforms to ensure smooth processes, and supporting the preparation of resources for fundraising activities.

2. Running the admin office

Cord operates a predominantly remote working structure in the UK. However, there is a small admin office in Coventry which acts as a hub for the team with desks, resources and record storage. This role is responsible for overseeing this office and ensuring that remote office services run effectively. This involves organising the phone system and providing a reception service, managing mail procedures and monitoring office email accounts. It includes keeping the office in good order by managing supplies and storage, liaising with office suppliers, contractors and building agents. It also involves maintaining key holder registers, coordinating office access for the team, fulfilling health and safety requirements such as regular assessments and updating records, inducting and maintaining health and safety awareness amongst staff, when home working and working elsewhere, and providing logistical support for UK team meet-ups including sourcing venues and refreshment suppliers.

3.  Providing admin support around Cord's global operations

Cord has programmes in eight countries throughout Africa and Southeast Asia with offices and staff in four of them. The Fundraising and Operations Administrator plays a critical role in supporting operations to support the smooth running of the organisation's internal services. This involves:

 - IT systems: supporting the digital onboarding and offboarding of staff, purchasing and disposal of computer devices, maintaining records of current system users and liaising with Cord's external IT service provider on the issuing and billing of IT licences.

- Digital record systems: to support the organisation of Cord’s knowledge management system SharePoint, keeping key organisation administration information current, maintaining digital records in accordance with GDPR.

- Human resources: supporting recruitment processes, DBS applications, reference checks, monitoring employment contract terms, liaising with Cord's external HR advisor on employment contracts and policy amendments, supporting staff inductions, HR system record keeping and reporting.

- Finance: to carry out some routine finance tasks such as verifying petty cash counts, being a bank signatory that country reviews payments against approval documents.

- support to the Leadership Team with other operational tasks as required.

About you

To succeed in this role you will be a team player who is self-motivated with an ambition to help the organisation to improve systems, processes and information sharing. The ideal candidate will be proactive and able to anticipate the needs of colleagues working remotely in the UK and abroad. They will be highly organised, with the ability to maintain records diligently, and deliver routine tasks to schedule whilst also being able to improve system and process processes that continually increase efficiency. They will need to be comfortable using and adapting to a wide range of digital tools. They will have a close eye for detail, be numerate and able to interact with a diverse range of people.

We understand that people may not have all the desired prior knowledge and experience but here are some that would be beneficial, although they could be learned whilst in post:

- understanding of office health and safety good practice

- GDPR regulations in relation to personal data

- experience of using a relationship database system (Netsuite or similar)

         Job Description

 

Job Title: Operations Manager

Reporting To:  Operations Director

Salary:£35,000 - £38,000 per annum ( based on Experience)

Seniority Level: Management

Location: On-site in Tooting Broadway, London

Contract:Full-time, 12-months fixed term, with potential to make permanent

 

POSITION SUMMARY

Business Launchpad wishes to hire a highly organised, process-driven individual to oversee operations for its Tooting Works business centre.

As a key member of the Tooting Works team, the Operations Manager oversees the renting of our office units, tenant relations, and building maintenance and management, among other things. The post holder ensures the centre is run to a high standard, including excellent customer service, compliance with all current building and health and safety legislation, a high occupancy level and operation within budget.

The Operations Manager line manages four team members, making up the lettings team and the maintenance team, and works closely with other teams, including marketing, finance and the delivery team for the Business Launchpad charity.

About Us

Tooting Works is a business centre and community hub in Tooting Broadway, offering office space, co-working, an event space and more. It has been offering affordable office space and helping local businesses and organisations to flourish and grow for over 30 years. 

Business Launchpad operates on-site at Tooting Works and is a registered charity which provides support and training for entrepreneurs aged 16-30 years from across London who want to set up their own businesses. 

ROLE & RESPONSIBILITIES

Centre Operations Management

• Oversee the day-to-day operations of the business centre, ensuring all facilities are well-maintained and running smoothly, and that the lettings process is compliant and well-managed.
• Implement and monitor operational policies and procedures to improve efficiency and service quality, including opportunities to digitise procedures and services.
• Manage building improvement and repair projects in collaboration with the maintenance team and the operations director.
• Ensure compliance with health and safety regulations and manage risk assessments.
• Identify, anticipate and address problems and opportunities for the business centre in collaboration with senior management.

Customer Service

• Act as a point of contact for tenants, addressing any issues or concerns promptly and professionally.
• Foster strong relationships with tenants, ensuring high levels of customer satisfaction and retention.
• Collaborate with the marketing team to develop and implement strategies to attract new tenants and retain existing tenants with the goal of maintaining high occupancy levels.

Financial Management

• Manage the operational budget, ensuring cost-effective management of resources and that projects are delivered within budget.
• Negotiate contracts with suppliers and service providers to secure cost-effective deals.
• Ensure tenant arrears are regularly monitored and managed.

Line Management

• Lead, mentor, and manage the lettings and maintenance teams, ensuring high performance and productivity.
• Conduct regular team meetings, performance reviews, and provide ongoing training and development opportunities.
• Handle recruitment, onboarding, and offboarding of staff members as needed.

 

Essential Skills / Experience

•  Bachelor’s degree or higher.
• At least 2 years’ experience in operations work.
• Excellent organisational and administrative skills.
• Desire to drive operational excellence.
• Line management experience.
• Experience of managing a building, property or facilities beneficial.
• High comfort level with online tools such as MS Office, project management software, or similar.
• Strong written and oral communication skills.
• Negotiation and customer service skills.
•  Resilient and adaptable with ability to multi-task.
• Solution finder.

About Rewards

• 25 days’ annual leave plus bank holidays
• Personal annual training budget
• Employee assistance programme including counselling
• Regular team socials throughout the year
• Generous sick pay allowance following probation
• General eye test
• Well-being day ( 1 day per year)
•  Volunteer day ( 1 day per year)

The duties and responsibilities described are not a comprehensive list and therefore the scope of the job may change as necessitated by business demands.

Pre-employment Checks

Any employment with Business Launchpad will be subject to the following checks prior to your start date:

• Satisfactory Disclosure and Barring Service (DBS) check
• Receipt of two satisfactory references
• Proof of eligibility to work in the UK.

Please email your CV with a cover letter stating why you are interested in this role.

Please be aware that this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.

Equal Opportunities Statement

We are an equal opportunity employer. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other legally protected status in our employment decisions and policies. We are committed to creating a diverse and inclusive workplace where all employees are valued and have the opportunity to succeed. All qualified applicants will receive consideration for employment without regard to their individual background or circumstances.

Location: Gateshead, on site

Salary: £ 45,435 per annum

Contract type: Permanent

Hours: 35 hours per week

We're the Royal National Institute of Blind People (RNIB) and we're here for everyone affected by sight loss. Working for us means working for one of the UK's biggest charities, supporting almost two million people living with sight loss in the UK.

RNIB is leading the creation of a world where there are no barriers for people with sight loss. One of our key priorities is to ask people to see sight loss differently, reversing inaccurate perceptions and changing public behaviours so everyone expects equal participation from people with sight loss and the creation of a fully accessible society.

What we are looking for

An exciting opportunity has arisen for an Operational Support Manager based at our Production site in Gateshead.

You will be leading the team responsible for providing a high level of day-to-day operational support at a senior level within our production environment and beyond.

What you'll be doing

• Managing stock and supporting with the procurement of production materials.
• Managing visitor and reception areas including working safely in office and reception areas.
• Developing and maintaining relationships with internal colleagues and external suppliers.
• Improving processes for maximum efficiency.
• Maintaining and improving systems; Developing and delivering the business plan for Operational Support.
• Leading on customer assurance and compliance activity.

What you'll need to succeed in this role

Experience of health and safety and other standards within a compliance and regulatory environment.

Experience of an operational and production environment.

Experience of managing large teams including setting objectives, and developing staff.

The ability to remain calm under pressure whilst solving problems.

Team player at all organisational levels.

In return

RNIB prides itself on being a great place to work with a positive, progressive culture. We offer a wide range of benefits including 26 days of holiday per year (plus bank holidays) which rises with service, enhanced family friendly benefits, a contributory pension scheme with an employer contribution of up to 11% and a rewards platform with employee discounts across over 800 retailers.

For more information on our available benefits, please visit our .

How to Apply

If you'd like to apply for this opportunity, please apply online, uploading your CV and supporting statement which evidences how you meet the criteria in section 1 of the person specification.

Successful candidates are required to undertake an international sanctions check, a credit check and a basic DBS check. Candidates must also be able to evidence a continuous 3 year employment/income history. Job offers are conditional upon the satisfactory completion of these checks.