Operations manager jobs in bristol, city of bristol

Wallace & Gromit’s Grand Appeal works in partnership with Aardman Animations to support Bristol Children’s Hospital and the region’s Neonatal Intensive Care Unit (NICU). This role offers an exciting opportunity to build, develop and maintain our partnerships to help deliver a multi-million-pound programme of investment in childhood health. 

We are looking for an experienced and talented individual who is passionate, organised and motivated to join the fundraising team at Wallace & Gromit’s Grand Appeal.

Are you great with people and at building relationships? Do you have a minimum of three years of working in a corporate fundraising environment?

As the Senior Corporate Fundraiser, you will work with a wide range of corporate partners to support their fundraising and develop new relationships. You will work closely with the wider Fundraising team to provide first-class support for our partners, pursue new fundraising opportunities, and help grow the charity's income. 

You’ll have excellent communication and organisation skills with the ability to multitask and a real passion for developing relationships with a people-orientated focus. 

Together with the Head of Corporate Fundraising, the Senior Corporate Fundraiser will also help implement the department's strategy, engaging prospects and long-term supporters to develop or continue their support of the charity.

Gromit Unleashed 3, this summer’s highly anticipated sculpture trail, will present a huge number of exciting opportunities for the Corporate Fundraising team, and this position will play a key role in maximising partnerships and working autonomously to seek out and manage new opportunities to support the long-term strategy of the charity.

If you are looking to develop your fundraising career in an exciting and varied role, then this is the role for you.

Wallace & Gromit’s Grand Appeal offers a dynamic, supportive and rewarding workplace for its approx. 40 staff. The foundation of our organisation is its strong team culture, in which all staff play an essential part. Our staff are talented, creative, ambitious and Wallace & Gromit’s Grand Appeal’s most important resource.

Are you a focused individual with an analytical mindset, seeking new challenges where you can showcase your expertise as an experienced Technical Business Analyst?

If so, we invite you to apply to this unique opportunity and become a vital part of our team. Make a difference in a growing healthcare organisation and help us enhance the client journey for over 110,000 clients annually.

�� Location:  Hybrid/remote (expectation to travel to key national sites as business requires)

⌚ Contract Type: Permanent, 35 hours per week

�� Salary: Starting from £53,608.48 - £58,969.32 dependant on experience

What is a Technical Business Analyst?

As a Technical Business Analyst, you will lead the analysis, design, prioritisation, and implementation of process and technical changes to enhance business operations and services. Your role involves identifying improvement opportunities, leveraging technology (including automation), defining costs and benefits, and establishing success metrics. You will manage DDaT-enabled process improvements.

Your objective is to enhance the client journey, from small pathway changes to large technical projects and process improvements. You’ll collaborate closely with Product Owners, Project Managers, Business Intelligence, IT, Digital teams, Governance, Contact Centre, Clinical colleagues, Clinical Safety, Learning & Development, Global Information Services, and other stakeholders, including board-level directors.

What can we offer you?

• �� Expenses incurred while traveling outside your base location will be reimbursed.
• �� Birthday Bonus with an additional day of annual leave dedicated to celebrating your birthday and long service recognition rewards programme
• �� Perks and discounts at over 4000 retail and hospitality outlets through the Blue Light Card

In addition to the perks outlined above, there are many more benefits alongside what is written above for you to enjoy. Find out more during your interview!

What you’ll be doing:

• Identify and assess challenges or opportunities for improvement.
• Collaborate with healthcare colleagues to map workflows and ensure technology solutions meet clinical needs.
• Design systems that enhance client safety, experience, and satisfaction.
• Facilitate seamless integration of new solutions with existing clinical systems.
• Support staff in adopting new technologies through training and assistance.
• Define success metrics to track improvements in client pathways.
• Communicate between clinical staff, IT, and other teams to integrate new solutions.
• Collect and align business and user requirements for new systems.
• Document how new solutions will integrate with existing systems.
• Ensure new systems enhance patient experience and care delivery.
• Establish KPIs to measure the effectiveness of new systems.
• Evaluate risks and develop mitigation strategies.
• Use data-driven insights to prioritise features and deliver value.

What we’re looking for:

• An experienced Technical Business Analyst with a strong understanding of Agile principles and iterative approaches.
• Skilled in identifying, analysing, and communicating business problems.
• Utilise AI and automation for process enhancements.
• Lead process changes and support implementation.
• Strong risk management skills.
• Build and maintain effective stakeholder relationships.
• Apply strategic thinking with strong technical skills.
• Excellent communication and interpersonal abilities.
• Find simple solutions for complex issues.
• Expertise in all stages of the agile lifecycle.
• Present technical information clearly to non-IT staff.
• Understand digital trends, especially AI and automation.
• Willingness to work outside core hours (including weekends) and travel as needed.

Are you an experienced administrator and communicator looking for a flexible, purpose-driven role? Join the Council for Subject Associations (CfSA) as our part-time Membership & Communications Administrator— a vital freelance position supporting the day-to-day operations of a volunteer-led charity working at the heart of subject education.

This is a rare opportunity to become the operational engine of CfSA: you’ll manage charity governance, financial records, events, member communications, and digital platforms — all while working independently and remotely.

About Us:

CfSA is the national umbrella body for subject associations. Independent of government, we speak with a unified voice on curriculum, teacher training, and educational policy. Our members shape the future of education, and we ensure their voices are heard.

What You’ll Do:

• Administer Board and Committee meetings and filings
• Coordinate events including our AGM and conferences
• Liaise with and support member organisations
• Run our communications and digital presence (website, social media, newsletters)
• Maintain financial tracking and statutory reporting

We’re Looking For Someone Who:

• Has strong admin and digital communication experience
• Can work independently and manage their time effectively
• Is confident with tools like WordPress, Canva, and social platforms included LinkedIn, X, Facebook etc
• Has a professional, proactive, and friendly manner
• Understands or is interested in the charity or education sectors

This is a freelance contract, ideal for someone seeking part-time flexibility with meaningful impact. Remote-based with occasional travel (e.g., Leicester for post collection, which can be relocated).

We are committed to equality of opportunity, to being fair and inclusive and encourage applications from all who meet the person specification regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Closing date for applications: 13th May 2025

Interviews will take place either in Leicester or remotely on 19th May 2025 (between 1 and 5p.m)

I am excited to be working with an amazing research-focused charity in search of a highly organised and proactive Executive Support Officer. This is an immediate start 6-month contract, the role is part-time (4 days a week), remote working with occasional/monthly travel to London and the South East. This role will see you support senior leadership and the board across governance, fundraising, communications, research coordination, events, and general operations.

Key Responsibilities
Governance & Administration
•  Organise and minute board and committee meetings
•  Maintain governance records and support trustee recruitment
•  Manage filings with Companies House and the Charity Commission
Fundraising & Events
•  Support donor communications and contact management
•  Help coordinate fundraising events and produce fundraising materials
•  Assist in preparing impact reports
Marketing & Communications
•  Maintain website and social media content
•  Disseminate research outputs and organisational updates
•  Ensure GDPR compliance across databases
Research Support
•  Assist in coordinating research meetings and participant engagement
•  Support research-related event delivery
General Operations
•  Maintain digital and physical filing systems
•  Support IT, software, and subscriptions
•  Handle general enquiries and day-to-day admin

Person Specification
Essential
•  Excellent written and verbal communication skills
•  Accurate minute-taking and attention to detail
•  Strong organisational and time-management abilities
•  Capable of independent and multitask-based work
•  Proficient in Microsoft Office and digital platforms

If you have the above skills and experience and are immediately available, please apply online today, I would love to have a conversation with you!
 

Are you a dynamic leader with a passion for delivering high-quality testing solutions? Join us as a Portfolio Delivery Test Lead and drive excellence in our testing processes!

�� Location: Hybrid/remote (expectation to travel to key national sites as business requires)

⌚ Contract Type: Permanent, 35 hours per week

�� Salary:

• Starting from £46,434.55 - £51,078.01 for base locations outside of London, dependant on experience and location
• Starting from £51,078.01 - £56,185.81 for base locations inside of London, dependent on experience and location

What is a Portfolio Delivery Test Lead?

As Portfolio Delivery Test Lead (a new role to MSIUK) you will oversee testing and lead the UAT (User Acceptance Testing) for all new MSI UK system deployments, responsible for planning, executing, and overseeing UAT to ensure that the solution meets business requirements and is ready for deployment.

You will work closely with the Project Managers, Products team, Business Intelligence team, Digital, IT teams, Governance, Contact Centre, Clinical colleagues and Operations, Clinical Safety, UK Learning & Development team, Global Information Services and all colleagues across the business

The objective of this role is to ensure any DDaT deployment to the business is fit for purpose, fully tested and accepted by the business to improve the client journey with MSI UK, on small pathway changes to larger projects alongside process improvements to enhance the client experience and overall business.  The role will support other teams in DDaT such as test and release or regression testing with the Product team.

What can we offer you?

• �� Expenses incurred while traveling outside your base location will be reimbursed.
• �� Birthday Bonus with an additional day of annual leave dedicated to celebrating your birthday and long service recognition rewards programme
• �� Perks and discounts at over 4000 retail and hospitality outlets through the Blue Light Card

In addition to the perks outlined above, there are many more benefits alongside what is written above for you to enjoy. Find out more during your interview!

What you’ll be doing:

• Design and implement fit-for-purpose UAT frameworks aligned with business goals.
• Create detailed test plans, cases, and criteria to reflect business requirements.
• Manage a test environment mirroring production, including representative test data.
• Define UAT timelines and milestones to keep projects on track.
• Collaborate with users to create actionable test scripts and scenarios.
• Lead testing, track progress, and manage defects with prioritisation and retesting.
• Ensure testing rigor, support methodology development, and oversee collection of test evidence.

What we’re looking for:

• Previous experience as a Test Lead, managing UAT processes, including test plans, cases, and scripts.
• Proven ability to use, manage, and suggest automated testing tools.
• Strong analytical and problem-solving skills, with the ability to simplify complex use cases.
• Excellent communication and interpersonal skills, capable of explaining technical concepts clearly to end-users and non-IT staff.
• Solid understanding of risk and issue mitigation, with the ability to escalate when necessary.
• Ability to build and maintain effective relationships with internal and external stakeholders.
• Strong technical and strategic thinking skills, able to work efficiently in a fast-paced environment.
• Deep understanding of the agile product development lifecycle, including product strategy, story writing, requirements definition, backlog prioritisation, development, QA, and launch.
• Familiarity with the current and emerging digital and technological landscape, and how it aligns with organisational goals.
• Willingness to work outside core hours (including weekends) and travel as needed.

Who are we?

Founded in 1996 as the Sleep Apnoea Trust Association, a charitable incorporated trust, we're a patient support charity run mainly by volunteer patients

Be a part of our mission in working to improve the lives of sleep apnoea patients, their partners and families

Key duties and reponsibilities:

Management Role

· Based on the policies of the charity as defined by the Trustees Board (created Oct 2022 AGM), manage the affairs of the charity with due respect for its heritage, status and independence.

· Within those defined policies, take decisions that allow the development of its business activities, liaising with other Trustees as necessary, and report to the Trustees on a regular basis.

· When necessary, liaise on allocation of duties to other Trustees on a cooperative basis.

· Represent the charity at occasional public events and meetings with collaborative partners and in negotiations, e.g. NICE, ARTP, Sleep Clinics.

· Act as main point of external contact and manage that contact as appropriate.

· Take purchasing decisions within the defined responsibility of the position.

· Modernise and develop the SATA business on as cost efficient basis as possible — goal is generally self-financing.

· Explore business opportunities as appropriate. 

· Identify risk, consult with other officers and recommend action for Board decision.

· Finalise move to paperless operation.

Administrative Duties

· Arrange Trustee Board Meetings.

· Manage Membership Database.

· Administer Membership Renewals.

· Register & acknowledge new memberships.

· Handle resignations, deaths and other membership issues with appropriate respect.

· Acknowledge Donations.

· Administer Gift Aid claim with Treasurer.

For the full job description and further information, please refer to the attachement below. 

Introduction to the Role

We are seeking a results-driven Development and Fundraising Officer to lead our grant applications, trust initiatives, and donor engagement efforts. In this international role, you will work closely with our team to create compelling proposals, coordinate fundraising events, and secure essential funding. Reporting directly to the Interim Director, you will play a vital role in shaping our fundraising strategy while working within a flexible, remote environment.

General Details

• Title: Development and Fundraising Officer

• Salary: £28-35,000 per annum based on experience and training

• Reporting to: Interim Director

• Contract: One-year renewable, Full-time (35 hours per week)

• Location: Remote

• International scope: Engage with international donors, trusts, and grant-making bodies

Core Responsibilities

1. Grant & trust applications

You will drive the research, development, and management of grant applications and trust funding. Your role involves identifying funding opportunities that align with Hong Kong Watch’s mission and preparing detailed proposals that secure essential resources for our projects.

2. Fundraising campaigns & donor engagement

In this responsibility, you will design and execute targeted fundraising campaigns and events. You will work to cultivate and maintain relationships with individual donors, trusts, and institutional funders, ensuring a consistent flow of financial support that underpins our advocacy and community work.

3. Coordination & communications

This responsibility centres on effective internal collaboration and external representation. You will coordinate with our communications teams to ensure consistent messaging, manage donor communications, and report on the impact of our fundraising efforts.

Key Tasks

• Research and application development:
  Identify suitable grant opportunities, trusts, and philanthropic funding sources both in the UK and internationally. You will draft, refine, and submit proposals that reflect Hong Kong Watch’s strategic priorities, ensuring compliance with each funder’s requirements.

• Campaign strategy and event coordination:
  Develop integrated fundraising campaigns in collaboration with our communications team. This includes planning virtual and in-person events, managing donor appreciation sessions, and ensuring that each campaign aligns with our overall mission and values.

• Donor relationship management:
  Build and nurture relationships with a diverse range of funders. This task involves regular communication, organising meetings and presentations, and providing clear, detailed impact reports that demonstrate the effectiveness of our initiatives.

• Internal collaboration and reporting:
  Work closely with the operations team to ensure that all fundraising efforts are fully aligned. You will attend monthly strategy meetings, coordinate updates, and produce comprehensive reports on campaign performance and donor engagement.

• Digital and social media integration:
  Collaborate with the communications team to create engaging online content that supports fundraising efforts. This includes drafting newsletters, managing social media updates, and developing digital materials that promote events and initiatives.

• Monitoring, evaluation, and strategic review:
  Continuously track key fundraising metrics and donor engagement levels. You will evaluate the success of fundraising initiatives, adjust strategies as needed, and prepare strategic reviews that inform future plans and objectives.

Essential Skills & Behaviours

• Grant-writing expertise:
  Proven track record of researching, drafting and submitting successful grant and trust applications.

• Excellent written & verbal communication:
  Able to craft compelling narratives and present confidently to donors, partners and colleagues.

• Relationship-building & stakeholder management:
  Skilled at cultivating and maintaining donor relationships, with strong interpersonal presence.

• Project & time management:
  Highly organised and able to plan multiple bids, campaigns and events to tight deadlines without oversight.

• Attention to detail & accuracy:
  Meticulous in proposal compliance, budgets, reporting and data entry.

• Analytical & outcomes-driven:
  Tracks fundraising metrics, evaluates impact, adjusts tactics to hit targets.

• Team-player & collaborator:
  Works seamlessly with communications, operations and senior leadership to align messages and priorities.

• Self-starter & remote-working discipline:
  Proactive, resourceful and able to manage your own workload in a flexible, home-based role.

• Cultural sensitivity & political awareness:
  Strong understanding of Hong Kong’s human rights context and respect for diaspora communities.

Desirable Skills & Behaviours

• Language skills:
  Proficiency in Cantonese.

• Event planning & virtual engagement:
  Background in coordinating both in-person and online fundraising events, webinars or galas.

• Digital fundraising & social media integration:
  Know-how in peer-to-peer platforms, crowdfunding tools and integrating campaigns with social channels.

• Budgeting & financial literacy:
  Able to draft, monitor and report against budgets for grant-funded projects and campaigns.

• Network in philanthropic/trust circles:
  Existing contacts or familiarity with UK and international grant-makers, foundations and trusts.

• Human rights or advocacy sector experience:
  Prior work in NGOs, think tanks or advocacy that demonstrates commitment to civil liberties.

• Strategic thinking & innovation:
  Creative in identifying new funding streams and piloting novel campaign approaches.

What We Offer

• Competitive salary: £28-35,000 per annum

• Flexible working: Enjoy a remote working environment with one monthly in-person meeting in London if you are based in the UK

• International exposure: Engage with a diverse network of global donors, trusts, and philanthropic partners

• Professional development: Opportunities for training and growth in the field of international fundraising

• Collaborative culture: Join a dedicated team committed to making a tangible impact for Hong Kongers and their communities

Interviews

First-round interviews will be conducted on a rolling basis, both before and after the application deadline.

About Symphony Collective

Symphony Collective, a proud member of the Oasis Trust family, is dedicated to using the Arts, Academics, and Advocacy as tools to help people find and thrive in their purpose. We strive to uplift marginalized voices, particularly those from Black and Brown communities—who often find themselves underrepresented.

At the heart of our operations is Symphony Studios, the UK headquarters of Symphony Collective, envisioned as an “airport for dreams.” Launching in October 2025, Symphony Studios will offer a vibrant environment through:

 •  Academics: Providing  free music and core subject GCSE , mentoring, and a comprehensive study library to level the educational playing field and empower learners to achieve their academic goals.

 •  Arts: Featuring state-of-the-art music production studios, rehearsal spaces, and media creation facilities, we nurture creativity and cultural expression, enabling artists to develop and showcase their talents.

 •  Advocacy: Hosting impactful events such as our flagship Festival of Hope and leading campaigns focused on faith, justice, gender, mental health, and inclusion, we champion important social causes and foster meaningful change.

In all, we build platforms and create spaces that help you, you and I, you and us—to become.

> Role Overview

The Festivals & Events Producer curates and executes a range of Symphony experiences—from intimate worship nights to large-scale gatherings like “Tribe: Festival of Hope.” You’ll balance creative vision with logistical precision to produce memorable events that highlight the talents of Black, Brown, and LGBTQ+ communities.

> Key Responsibilities

• Event Curation & Production

• Develop concepts, run-of-show, and themes for festivals, conferences, and special events.

• Manage vendor relationships, scheduling, budgeting, and on-site logistics.

• Creative Collaboration

• Work closely with Symphony Arts, Academy, and Campaign teams to align programming with our mission.

• Ensure each event fosters joyful, inclusive spaces for participants of all abilities.

• Budget & Resource Management

• Monitor production budgets, negotiate contracts, and streamline cost-effectiveness.

• Coordinate staff, volunteers, and freelance crews on event days.

• Stakeholder Engagement

• Collaborate with artists, speakers, and community partners, maintaining continuous feedback loops.

• Conduct post-event analyses to refine future planning.

Qualifications & Experience

• Demonstrated track record in event production, ideally within a performing arts or social-impact setting.

• Strong project management skills, comfortable with 3 days/week schedule.

• Ability to create inclusive, accessible experiences for diverse audiences.

Are you a visionary, hands-on leader with a bold passion for transforming childhood cancer outcomes? We're looking for a driven and dynamic CEO to lead our small but mighty charity through its next phase of growth and impact.

As CEO, you will shape and execute an ambitious strategy to accelerate change in the childhood cancer space—through fundraising and grant-giving, policy influence, partnerships, and compelling digital storytelling and campaigning. This is a rare opportunity to lead from the front, catalyse meaningful change, and work directly with researchers, funders, and leading hospitals and universities.

Key Responsibilities

• Lead the charity with integrity, compassion, and vision—building a high-impact organisation centred on outcomes and change.

• Manage the Azaylia PhD Scholarship grant-giving fund with transparency and in alignment with the charity’s funding criteria.

• Design and execute a robust income strategy across corporates, trusts, foundations, major donors, crowdfunding, events, and sponsorships.

• Leverage your network to secure and steward significant gifts and partnerships, particularly in the childhood cancer space.

• Develop digital and in-person campaigns that inspire action, influence policy, and build coalitions for change.

• Actively engage in every aspect of the charity’s operations—from strategy to hands-on delivery, in a lean and resource-limited environment.

• Guide our growing social media presence with a focus on mission-driven engagement, supported by data and storytelling.

• Build strong relationships with high-profile ambassadors, media, and influencers to amplify our voice and cause.

• Ensure financial sustainability through effective planning, budgeting, and income diversification.

• Create a purpose-driven, supportive, and high-performing team culture rooted in transparency, equity, and empathy.

Ideal Candidate Profile

• Proven success in multi-channel fundraising, with a track record of securing and growing major gifts.

• Existing relationships with high-net-worth individuals, foundations, and stakeholders in the childhood cancer space.

• Deep understanding of systems change, with experience in driving policy and institutional transformation.

• Professional experience in the childhood cancer, paediatric healthcare, or rare disease sector.

• Expertise in financial management, charity governance, and regulatory compliance.

• Excellent leadership and team-building skills with the ability to nurture and retain top talent.

• Confident operating autonomously in a remote setting, with strong organisational and self-management abilities.

• Passionate about eradicating childhood cancer and creating systemic change for affected families and communities.

What We Offer

• A unique leadership role with high visibility and potential for sector-wide impact.

• Flexibility in a remote working environment, with occasional domestic travel.

• A passionate, values-driven team committed to collaboration, bold thinking, and impactful outcomes.

About The Azaylia Foundation

The Azaylia Foundation was founded by Ashley Cain and Safiyya Vorajee after the passing of their eight-month old daughter, Azaylia. Childhood cancer is the number one killer of children in the UK, yet it receives less than 3% of cancer research funding. Backed by a large community of supporters, The Azaylia Foundation is committed to reversing this systemic underfunding through advocacy, PhD research grants, and family support for treatments not freely available via the NHS. Our flagship programme, The Azaylia PhD Scholarship Program, aims to fund 20 new childhood cancer PhDs and their research over a period of 5 years.

Make a real difference in people’s lives as a Client Care Coordinator (CCC) in our award-winning contact centre ✨

Contract Type: Permanent

Hours: 37.5 hours per week

Salary: Starting from £24,523.79 (increasing upon completion of competencies)

Shifts: Between 7AM and 6PM, including Saturday or Sunday every other weekend with a day off in the week.

Whats in it for you? 

In addition to a supportive work environment, we offer an impressive benefits package that goes beyond the basics:

Financial Reward: Thousands of perks through Blue Light discount card, up to 5% employer pension contribution, and Long Service Recognition.

Health and Wellness: Doctor Line for over-the-phone GP consultations, access to a 24/7 Employee Assistance Programme, and dedicated Mental Health First Aiders.

Work-Life Balance: An additional day for your Birthday, enjoy a set schedule, and competitive family-friendly benefits.

Career Development: Paid training, opportunities for accredited training agreements, and potential for career progression.

How can you make a difference as a Client Care Cooridnator? ❤️

This isn’t cold calling— you’ll have the opportunity to support people during their times of need, making every interaction meaningful and impactful. Our team takes pride in creating a positive and supportive environment where every conversation matters. 

We’re looking for empathetic individuals with excellent communication skills, a proactive attitude, and a genuine desire to help others. In return, we offer a supportive and collaborative workplace, opportunities for personal and professional growth, and the chance to be part of a company that values your contributions. 

Your journey begins on 9th June 2025, with a minimum of 12 weeks onsite training (Monday to Friday, 8AM–4PM). Once signed off, you’ll have the opportunity to transition to hybrid working. This is your chance to gain the skills and confidence needed to excel in a role that truly makes a difference. Offering a schedule that fits your lifestyle,  we understand the importance of work-life balance and may consider 30 hours per week. 

Apply now to join a contact centre with a difference and start making a positive impact today! ✨

Volunteering Development Officer - Local Groups
Reference: APR20257427
Location: Flexible in UK
Salary: £27,123.00 - £28,956.00, Per Annum Pro Rata
Hours: Part-Time, 22.5 hours per week
Contract: Permanent
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave (pro rata)

The RSPB strategy to 2030 is all about saving nature through people. Our aim is that our volunteers and Local Groups are embedded in this strategy and continue to deliver impactful work to save nature. To do this, we want to build on our existing relationships and ways of working and harness their enthusiasm, working as one team for nature.

This role would continue the smooth transition from the Saving Nature through Local Groups project into core delivery, taking responsibility of the Vision and Local Group action plan.

What's the role about?

The successful candidate will raise the profile of our groups externally as well as empower and support staff to build productive and collaborative working relationships with the groups.

You will develop resources and guides that will help groups run efficiently, improve their activity programmes and grow their membership. Working closely with country teams you will deliver workshops, training and support to Local Groups as appropriate.

You will raise awareness and understanding of volunteering, championing it to ensure that it is valued and seen as a positive way of meeting business needs.

You will also deliver a recognised and respected source of leadership, support and transformational advice to the UKHQ team seeking to develop new volunteering initiatives.

This role would have an individual specialism but with the ability to be flexible to cover the priorities required across the department and the UK wide needs, ensuring that they identify and own the ‘once for all volunteering work’, i.e. the information, processes, procedures and projects that affect volunteering across the whole organisation, and support this through funding, project development, training and resources.

Essential skills, knowledge and experience:

• Understanding and knowledge of volunteering innovation, best practice and sector standards.
• Demonstrable track record of having successfully and effectively developed a range of volunteering roles and schemes across an organisation.
• Experience of providing operational advice and guidance on volunteer involvement to people at all levels.
• Building effective stakeholder relationships with a focus on community groups.
• Excellent planning and organisational skills; ability to manage and deliver a portfolio of work and balance the priorities and needs of multiple stakeholders.
• Ability to be proactive, use initiative and work independently.
• Strong skills in identifying and analysing problems, issues and areas of improvement, working collaboratively to develop creative strategies and solutions.
• Excellent communication and interpersonal skills, successfully influencing, persuading, guiding, listening to, and negotiating with others, constructively challenging thinking.
• Experience of working in a customer-focused environment.

Desirable skills, knowledge and experience:

• Qualification in volunteer management.
• Good training, facilitation and coaching skills; ability to enthuse and inspire and increase others’ confidence.
• Experience of working in an HR/Customer database.

Closing date: 23:59, Wednesday 21st May 2025
We are looking to conduct interviews for this position from 4th June 2025.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

As part of this application process you will be asked to complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. Contact us to discuss any additional support you may need to complete your application.

No agencies please.

Department: Insight, Policy, and Communications

Reports to: Outreach Programme Manager

Location: Home-based, with regular travel across England, Scotland, and Wales

Contract: Full-time, Permanent

Benefits:

• 25 days holiday plus England bank holidays
• Employer pension contribution up to 5%
• Life insurance, critical illness cover & private health benefits
• 37.5-hour workweek

Note: This role involves regular travel and overnight stays to support outreach events and partner organisations, primarily in the South, South West and South East of England, but some travel to other areas of the UK may be required.

About British Gas Energy Trust (BGET)

British Gas Energy Trust (BGET) is dedicated to supporting individuals and families across England, Scotland, and Wales who are struggling with energy debt and financial hardship. As part of an exciting new nationwide outreach initiative, this role will support the Outreach Programme Manager in delivering a large-scale community-based programme aimed at helping those in or at risk of fuel poverty.

This is an excellent opportunity for a highly organised and motivated individual who thrives in community engagement and has strong experience in event coordination, stakeholder engagement, and programme administration.

Key Responsibilities

Programme Support & Delivery

• Assist in the planning, coordination, and execution of a nationwide outreach programme, including a rolling year-long calendar of community-based money and energy advice events.
• Provide logistical and administrative support for outreach events, ensuring smooth operations and a positive experience for attendees.
• Work closely with local charity partners, community groups, and British Gas advisors to facilitate events and outreach activities.
• Support the distribution of Energy Wellbeing Packs (e.g., heated blankets, thermos flasks) at events for vulnerable individuals.
• Regularly attend events to provide on-the-ground support, capturing feedback and ensuring objectives are met.

Stakeholder & Community Engagement

• Act as a key point of contact for funded organisations and outreach partners, ensuring they have the resources and information needed to deliver effective support.
• Help coordinate volunteer participation from British Gas and other partners, ensuring a seamless experience for all involved.
• Build relationships with community leaders and partner organisations, strengthening outreach efforts.

Monitoring & Reporting

• Assist in data collection and impact tracking to measure outreach programme success.
• Support the preparation of reports and presentations for senior leaders, using insights to refine future outreach strategies.
• Help maintain accurate records of outreach activities, tracking event attendance and engagement metrics.

Communications & Marketing Support

• Support the development of marketing materials and communications to promote outreach events and initiatives.
• Ensure that outreach events are effectively publicised within local communities through digital and print channels.

Person Specification

Essential Skills & Experience:

• Experience in event coordination, community outreach, or programme administration.
• Strong organisational and time management skills, with the ability to coordinate multiple activities simultaneously.
• Excellent verbal and written communication skills, with the ability to engage diverse audiences.
• Confident in building relationships with stakeholders, including charities, community groups, and corporate partners.
• Strong problem-solving skills, with the ability to adapt and remain flexible in a fast-paced environment.
• Proficiency in Microsoft Office 365 (Excel, PowerPoint, Teams) and data management tools.
• Self-motivated and proactive, able to work independently while supporting a small team.
• Willingness to travel extensively and occasionally work outside standard office hours to support events.
• Willingness to undertake a National Energy Action qualification within your probationary period, funded by the trust.

Desirable:

• Experience working in the energy, charity, or community outreach sectors.
• Knowledge of grant funding processes and working with funded organisations.

This role is a fantastic opportunity to be at the heart of a nationwide initiative tackling fuel poverty, helping deliver meaningful change in communities across the UK. If you are passionate about making a difference and have the skills to support a high-impact outreach programme, we encourage you to apply.

Please note we are not able to offer sponsorship. 

* We are not accepting requests to work with third party recruiters for this or any other vacancy. *

This is an opportunity to take on a new leadership position in a unique educational charity. As part of our succession planning, Number Champions is recruiting a CEO to take on all management of the charity and to help the board define and deliver its strategy. This will be our most senior staff position.

Background - Number Champions

We train volunteers to use games and other creative activities in primary schools in one-to-one sessions with children to help them gain confidence and skills in maths. This support helps put children on track to achieve their full potential in a world where numeracy is a vital building block. Over half the children we support are from disadvantaged backgrounds, which is where the need is greatest.

Founded in 2018, we have already helped over 1,500 children. We now have 115 volunteers running weekly sessions. This year they are helping 334 children in 38 partner schools across London, and we plan to continue to grow organically every year to support more children.

Our vision is not just that we grow in scale, but that through our example other organisations copy our model, and that eventually all primary school children will have access to volunteer support in maths.

CEO role

The CEO will be a new permanent role, reporting to our founder Chair and to the board of trustees. You will take on all aspects of managing our award-winning charity and drive the board process of setting and delivering strategy. This will include financial management of the charity and involvement in fundraising. This is in the context of our succession plan, whereby our Chair will hand over the executive responsibilities which he currently exercises on a pro bono basis. This is to allow us to recruit a new Chair within two years.

You will line manage the Head of Operations - our current senior employee, who manages our other two staff. The role will be part time for the equivalent of 3 days a week.

Location

You will work mainly remotely, although you will be expected to attend periodic meetings in London. We therefore require candidates to live within commuting distance of Central London, giving maximum flexibility for both the employee and the charity.

Person specification

Candidates must be able to show previous success as a member of the Senior Leadership Team of a charity. You should be a collaborative worker able to build productive working relationships with people throughout the charity and beyond. As continuing our growth is a strategic goal, we need you to have experience in marketing.

We have a high-performing staff team, and a key requirement is that you are able to continue to develop the team. You therefore need the interpersonal skills to keep the existing staff motivated, productive, and appreciated. You will also require the confidence to implement changes you identify as important. As you will take over all the executive responsibilities of the charity’s founder Chair, you will also need the sensitivity to navigate any resultant issues.

The full role and person specification is attached to this advertisement.

If you believe you are a good candidate but you do not meet the exact requirements we have set, please do apply explaining why you are well qualified.

Potential

There is huge potential for you to develop the charity to support many more children while maintaining or improving quality of delivery. You will also have the opportunity to identify and achieve additional strategic goals.

In parallel, you will be able to progress your own career in an organisation with a positive culture, whose trustees, staff, and volunteers are passionate about improving children’s educational and life chances.

We hope that you will be motivated to apply to our role.

At Fuel Bank Foundation, we are united by a shared mission purpose: ensuring that no one must choose between heating and eating. Creating a United Kingdom free from fuel crisis. We exist to make it possible for everyone in the UK who prepays for energy to have sustainable access to the heat, light, and power they need to live a happy, healthy, and productive life. Every day, our work helps people facing fuel crisis, providing emergency financial support, practical and actionable advice, and long-term advocacy to create real, lasting change.

As part of the Fuel Bank team, you play a vital role in making this happen. We are committed to fostering a supportive, inclusive, and collaborative workplace where everyone feels valued and empowered. Whether you're working directly with those in need, behind the scenes supporting operations, or helping shape policy, your contributions make a real difference to the lives of the people we support.

Are you a natural team leader or strive to be one, do you have excellent communication skills? Do you thrive in a fast-paced, ever evolving environment, that manages customer queries and applications processing? Are you flexible, empathetic, and dedicated to delivering outstanding customer service? If so, this role is perfect for you.

As the Triage Team Leader, you will be responsible for managing the team’s daily operations and ensuring performance targets are met, in line with our mission to help and support our clients out of crisis. Your role will include leading and supporting triage advisers, conducting regular one-to-one meetings, overseeing resource allocation, and delivering quality assurance and coaching."

Key Responsibilities:

• Leading with Purpose: Support and guide our triage advisers, helping them meet their goals and deliver high-quality support. Hold regular one-to-ones to offer encouragement, feedback, and development.
• Using Resources Wisely: Ensure the team is well-organised and resourced so we can offer the best possible service to those who need us, when they need us.
• Championing Quality: Carry out regular quality checks and offer tailored coaching to help the team grow their skills and confidence, making sure every interaction counts.
• Keeping Track: Monitor and report on how the service is performing against both internal and external targets. Quickly raise any challenges or concerns with the Head of Customer Service and Advice to keep things running smoothly.
• Always Improving: Look for ways to strengthen our service and improve outcomes for people in fuel crisis, making sure we’re always learning and evolving.
• Stepping In When Needed: During busy times, lend a hand by speaking directly with customers facing fuel emergencies—carrying out needs assessments and ensuring they receive same-day support.

 Experience and Skills:

• Previous Advice Role: Experience in an advice role with an understanding of how to develop the support we offer.
• Team Leader/Senior Experience: Previous experience as a Team Leader or in a senior role is desirable but we are open to developing the right person.
• Phone-Based Experience: Preferably in a triage/advice role, but general customer service experience is also suitable.
• Empathy and Support: Demonstrated empathy with a strong desire to help and support customers.
• Attention to Detail: Strong administrative and reporting skills with a keen attention to detail.
• Continuous Improvement: A mindset focused on continuous improvement and service enhancement.
• Computer Literacy: Proficient in using computer systems and software.

What You’ll Receive in Return:

• Team Support: Join a supportive and collaborative team committed to your success.
• Enhanced Annual Leave: 27.5 days annual leave plus bank holidays, with the option to buy or sell additional days.
• Flexible Working: Enjoy a flexible schedule that supports a healthy work-life balance.
• Comprehensive Benefits:
  • Enhanced pension contributions.
  • Private healthcare and access to an Employee Assistance Programme.
• Training and Development: Benefit from a comprehensive onboarding programme and ongoing professional development opportunities.
• Equal Opportunities Employer: We are committed to fostering an inclusive and diverse workplace.