Operations manager jobs in kingston upon thames, surrey

Project Development Manager

Are you passionate about creating opportunities for young people? We’re seeking someone brilliant to join the Operations team and play a key role in further growth of the national network of Youth Zones - vibrant, purpose-built spaces where young people can thrive.

Position: Project Development Manager

Location: Hybrid working: Two days a week in our London (White City) office or Bolton office, combined with home-working and frequent UK travel

Salary: £50,000–£55,000 per annum

Hours: Full-time, 37.5 hours per week (flexible working available)

Contract: Permanent

Benefits: Agile working organisation with flexibility in working hours; 25 days annual leave (rising to a maximum of 30 days with length of service) plus bank holidays, birthday leave and annual leave purchase scheme (from day one of employment); company matched pension; company sick, maternity, paternity and adoption pay; voluntary benefits with discounts on health and wellbeing, retail and leisure.

Closing Date: Wednesday 15th October at 12noon - we may close the advert early depending on the volume of applications, so we encourage you to apply ASAP.

First stage interviews (virtual): Tuesday 4th November

Second stage interviews (in-person):  Friday 14th November at Salford Youth Zone

There will also be a short, values-based phone interview between Stage 1 and 2.

About the Role

This exciting new role will lead on developing positive relationships with senior Council officers and local politicians building strong partnerships to pave the way for new Youth Zones. Once a new Youth Zone project is fully committed to, you’ll continue to manage key relationships through the crucial early period (1-2 years) – handing over as each Youth Zone’s first CEO comes into post.

It's a unique opportunity to shape communities, influence decision-makers, and be part of a movement that puts young people first.

About You

With exceptional relationship management skills and the ability to build rapport and trust with a wide range of people, this is the perfect role for someone who has successfully worked with senior decision makers within local authorities and/or other public sector agencies. We’re looking for an ambitious, tenacious and action-oriented individual with excellent relationship and influencing skills to facilitate further targeted growth of the national network of Youth Zones.

Experience of managing and delivering high value, complex projects is essential.  Outstanding resilience is also required to develop multiple projects over a number of years, overcoming setbacks and delays along the way.

About the Organisation

A national charity that believes all young people should have the opportunity to discover their passion and their purpose that fund and build state-of-the-art, multimillion-pound youth centres called Youth Zones in the country’s most economically disadvantaged areas. The organisation trains the amazing people that run them and offers continuing support to youth zones nationwide through a national network of independent youth charities.

As a growing and ambitious charity, you will be offered responsibility, variety and the chance to work with a team wholly invested in providing young people with the opportunity to fulfil their potential.

As an equal opportunities’ employer, we welcome applications from under-represented groups; in particular from Black, Asian, Mixed Race & other ethnically diverse individuals, people with disabilities, and members of LGBTQ+ communities.  Our dedicated Equality, Diversity & Inclusion Group, with support from the Senior Leadership Team, is actively promoting and advancing diversity and inclusion, ensuring a culture where everyone can be themselves and thrive.

The organisation will contribute towards reasonable travel costs for candidates invited to attend face-to-face interviews when they are travelling from outside the local area. This approach reflects it’s commitment to fairness and equality of opportunity. 

You may have experience in areas such as. Project management, business development, partnerships, relationship management, influencing others  #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Key Responsibilities 

Financial Operations

• Oversee and lead core operational finance functions, including accounts payable, income processing, and cash (treasury) management
• Monitor emerging issues and support in the delivery of ongoing improvements to the organisation’s financial systems, controls, procedures, and financial reporting
• Oversee and lead the month-end and year-end processes, including reconciliations and journal postings
• Provide support in the preparation of the monthly financial reports for the Executive Team, Board of Trustees and other key stakeholders
• Prepare the year end statutory financial statements and notes in line with Charity SORP requirements
• Support with gift aid and information required by the auditors and regulators (Charity Commission, Companies House, HMRC, etc) 

Team Leasership and Management 

• Lead and manage the operational Finance Team with the day-to-day activities, month end processes, and year-end close, to a high standard of quality
• Manage and undertake performance providing guidance, support, and mentorship and continuous feedback
• Oversee the recruitment, training, mentoring and development of new team members 

Stakeholder Engagement 

• Supporting the Directors, Head of Finance, and other budget holders with understanding their financial results
• Maintaining excellent relationships with our bankers, auditors, and third-party software providers
• Working closely with McDonald's finance teams to ensure that key financial processes and transactions between the teams are carried out effectively 

Finance System 

• Provide ongoing support with the implementation and user training of the new finance system (Xledger) and ensure that the finance system is continuously improved to meet the operational needs of the Charity
• Supporting the decision-making process to be more data-driven driving efficiency, not least by effectively embedding and maximising the capabilities of the new finance system
• Manage the data integrity, user access, financial workflows, and administration of the new finance system 

Skills & Knowledge

• Self-motivated, with the ability to work with a high degree of autonomy
• Highly organised and able to work under pressure to meet conflicting priorities
• Strong interpersonal, communication and presentation skills to build strong relationships with stakeholders across the charity, acting as an effective collaborator
• Confident with the desire to work in a dynamic environment
• Advanced Excel skills for analytical tasks
• Experienced in performance management, team motivation, and building high-performing finance teams. 

We are looking for an experienced and passionate Philanthropy Manager to work as part of our Fundraising Team.

Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values. We draw on the expertise, unique perspectives and lived experience of our people – regardless of who they are or their background – to help us become inclusive and anti-racist employer, campaigning organisation and service provider that reflect the diverse communities we support as a mental health charity.

The Fundraising team is a dynamic group of fundraisers who are passionately committed to raising money for our life-changing work in the mental health and mental illness space. We have a diverse portfolio of income streams spanning Events, Community, Individual Giving, Legacies, In-Memoriam, Philanthropy, Trusts & Grants, and Partnerships.

As a newly established programme, Philanthropy demonstrates exciting potential for both Rethink and MHUK, with initiatives spanning major donor and mid-value engagement. Trusts & Grants have a strong track record at Rethink Mental Illness and a growing portfolio of supporters at Mental Health UK. The team is well-positioned to develop innovative funding propositions that support the future ambitions of both charities, working to achieve both in-year cornerstone grants and long-term, transformational funding. Corporate Partnerships have launched several exciting partnerships across both charities and the portfolio and team continues to grow.

How you will make a difference

Are you an excellent relationship manager looking for a new and exciting challenge? We are looking for an ambitious individual, who is passionate about making a difference to the lives of people affected by mental illness to join our small, growing Philanthropy team.

Philanthropy is developing income stream for Rethink Mental Illness and Mental Health UK. This role will support the Interim Head Trusts and Philanthropy to lay the foundations for the future of high value giving for both charities, helping carve out relationships and ideas that form the basis of our transformational giving. It’s an exciting opportunity for an experienced relationship builder who is inspired by the prospect of building a high impact philanthropy programme.

Diversity, Equity, Inclusion 

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter. 

We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background - regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status.

Becoming a truly anti-racist organisation 

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation. You can read more about our progress here. 

Finance Director 

We are seeking a dynamic and strategic Director of Finance, People and Operations to lead central functions and help shape future success.

Salary: £67,000–£76,000 pro rata (depending on experience)
Location: Hybrid / London
Hours: Part time 0.8/ 32 hours per week or Part-time, 0.6 FTE / 24 hours per week
Contract: Permanent
Closing date:  31st October 2025

About the Role

As a member of the Executive Team, you will provide financial, operational and people-focused leadership while ensuring robust governance and sustainable growth.

You will oversee finance, HR, operations and IT through a small but committed team, ensuring systems, processes and culture enable delivery of the organisation’s mission.

Key responsibilities include:

• Providing strategic advice on finance, operations and people matters
• Leading financial planning, budgeting and risk management
• Managing and supporting the Finance Manager and Head of HR, Operations and IT
• Ensuring efficient financial systems and compliance with legal and regulatory obligations
• Supporting recruitment, development and retention to sustain a collaborative and values-driven culture
• Overseeing operational systems and governance, including Board and committee reporting

This is a hands-on leadership role in a small, agile organisation where you will combine strategic insight with practical delivery.

About You

We are looking for a qualified accountant (ACA, ACCA, CIMA or equivalent) with significant experience in both strategic and operational finance, ideally in non-profit or mission-driven organisations.

You will bring:

• Strong financial expertise, including hands-on management and planning
• Experience of operations, governance and risk management
• A collaborative leadership style, with the ability to manage small teams effectively
• A practical mindset, able to improve systems and processes in resource-conscious settings
• Commitment to diversity, equity, inclusion and social justice

You will thrive if you are motivated by making systems work better, enjoy working across multiple functions, and want to contribute to lasting positive change.

Other roles you may have experience of could include: Finance Director, Director of Resources, Chief Operating Officer, Head of Finance and Operations, Director of Corporate Services, Director of Finance and Resources, Finance and Operations Director,  Director of Finance and Administration, Director of Operations and Finance,  Director of Business Services,  Chief Finance and Operations Officer (CFOO),  Executive Director of Finance and Resources,  Director of Finance and Governance, Head of Finance and Resources

Join Mersey Rivers Trust and Help Make a Real Impact for Rivers, Wildlife and Communities! 

Are you a skilled finance and governance professional looking to use your expertise for good? Mersey Rivers Trust is seeking a Finance and Governance Manager to join our Senior Leadership Team and help shape the future of our environmental charity. 

We’re a passionate team working to protect and restore rivers across Greater Manchester, Merseyside and Cheshire — and we need someone like you to ensure our finances and governance are as strong as our mission. 

APPLICANTS MUST LIVE WITHIN OR CLOSE TO THE MERSEY CATCHMENT – APPLICATIONS FROM OUTSIDE THIS AREA CANNOT BE CONSIDERED.

The Mersey Rivers Trust (MRT) is an environmental charity focussing on the protection and enhancement of rivers and waterbodies in the Mersey Catchment. It operates in an area covering Greater Manchester, Merseyside and Cheshire. We have an annual turnover of c£1m and employ 19 staff delivering up to 30 projects per year. The Trust works with partners, local communities, and volunteers to deliver a wide range of projects including river restoration, reduction of flood risk by Natural Flood Management techniques, river monitoring, volunteer events (eg river clean-ups/invasive species control and citizen science), community engagement and education events, farm advice/plans and biodiversity net gain. The Trust continues to evolve to meet the increasing challenges of protecting and enhancing rivers and waterbodies in the catchment.

We are seeking a Finance and Governance Manager to join our Senior Leadership Team and lead the Trust’s finance, governance, and back-office functions. This is a pivotal role focused on ensuring financial integrity, regulatory compliance, and effective charity governance. While not involved in field-based project delivery, the Finance Manager plays a strategic role in supporting the organisation’s mission by enabling robust financial planning, reporting, and operational support. You will work closely with the Chief Executive Officer, Board of Trustees, and project teams to ensure the Trust remains financially resilient and well-governed.

As the Finance and Governance Manager, you should possess expertise in financial control and reporting, allowing you to effectively handle delegated responsibilities. Your numerical skills and critical thinking abilities will enable you to proactively address challenges and streamline processes. 

The role holder will report directly to the Chief Executive Officer and will be a member of the Senior Leadership Team. The role will also include direct line management responsibilities of the Administration Officer. 

If you are a motivated financial professional with a passion for driving organisational success, we invite you to apply and contribute to our team’s growth. 

Key Responsibilities

• Lead the management of the back-office function and Charity governance of MRT.
• Act as the Company Secretary to ensure compliance with financial and legal requirements, as well as maintaining high standards of Charity governance.
• Work with the Chief Executive Officer to prepare and manage budgets, provide input to the Trust’s business plan and strategic initiatives.
• Contribute to the strategic direction of the Trust as a member of the Senior Leadership Team.
• Provide financial insight and analysis to support strategic decision-making and long-term planning.
• Support the development and implementation of organisational policies and procedures to ensure good governance.
• Act as a key liaison with the Board of Trustees, preparing and presenting financial and governance reports to inform oversight and decision-making.
• Lead on the development of internal controls and risk management strategies to safeguard the Trust’s assets and reputation.
• Oversee all payments, manage cash flow, income and claims.
• Support financial planning for grant funding applications to support delivery of our objectives.
• Line management of the Administration Officer.
• Renew the annual insurance policy ensuring adequate cover and value for money.
• Maintain, oversee, and update all project management reporting systems on time and to budget (including timesheets, expenses and monthly reports).
• Complete all necessary reports and keep suitable records in line with the funding requirements and document retention policy.
• Highlight any new risks and issues identified whilst carrying out duties, and work with the team to manage and resolve them.
• Fulfil duties as assigned by the Chief Executive Officer.
• Any other reasonable duties as required by MRT.

The post holder will be home based with travel throughout the Mersey catchment. The applicant will need to live within or close to the Mersey catchment to facilitate regular travel to meetings. Remote working from other parts of the country cannot be considered for this role due to the need for regular face-to-face interactions. 

Candidate profile

Essential

• A financial control and reporting background, qualification or qualified by experience. 
• Experience of organisational governance, ideally with knowledge of UK General Accounting Practice and Charities regulations.
• Experience of financial and management reporting within a small to medium-sized organisation.
• Experience of liaising with accountants to prepare annual accounts and reports required by the Charity Commission.
• Experience of cash flow forecasting.
• Familiarity with Xero financial and project management software (or similar).
• A confident and clear communicator with the ability to communicate financial information in an appropriate manner for non-financial trustees and staff.
• Aptitude in problem-solving.
• Self-motivated and able to work effectively from home with strong communication skills and with a high level of accuracy and attention to detail.
• Ability to work flexibly across the working week when necessary.
• Ability to prioritise and plan activities to meet strict deadlines.
• Excellent literacy, numeracy and report-writing skills.
• Excellent presentation and communication skills.
• Strong negotiation and influencing skills.
• Good computer literacy skills (e.g. with Excel, Word, PowerPoint and project reporting systems).
• A reliable team player with good attendance and work performance.
• Ability to set performance objectives and ensure these are achieved.
• Excellent organisational / admin skills and attention to detail.

Desirable

• Experience in financial planning for funding applications.
• Experience of working in the charity or not for profit sector.
• Understanding of small-scale charitable trading.
• Experience of commercial contract management.
• Experience of managing an IT service provider.
• Knowledge of the Mersey Catchment.
• Good network of contacts in the sector. 

General notes

• Some travel around the Mersey Catchment will be necessary therefore a current driving licence and access to a vehicle (insured for business use) is desirable or otherwise access to public transport networks. 
• This position will from time to time require work during some evenings, weekends and public holidays to meet the needs of the post. A time-off in lieu system is operated by the Trust.
• We will also require the successfully applicant to undergo a basic DBS check and provide satisfactory references from previous employers.

Location: Birmingham, Manchester or London (Hybrid working - minimum of 2 days in the office) 

Interviews: w/c 20th October 2025 

Are you ready to lead the technology that helps transform young lives? As our Application Support Manager, you’ll play a crucial role in ensuring the systems we rely on every day are effective, efficient, and empowering. You’ll be at the heart of our mission—enabling our teams to do what they do best: support young people into work, education, or training.

In this role, you’ll lead and develop a skilled Application Support team, providing oversight of our business-critical platforms. You’ll define team objectives aligned with wider organisational goals, oversee incidents and service requests, manage system upgrades and enhancements, and collaborate with colleagues across development, architecture, and third-party suppliers to drive continuous improvement. Your ability to manage multiple priorities, lead with empathy, and drive system performance will be key to our success.

We’re looking for someone with strong leadership experience in application support, who brings a deep understanding of IT service management principles like ITIL. Your problem-solving skills, clear communication, and ability to build effective relationships with internal stakeholders and external vendors will be vital. Familiarity with CRM, ERP, or HRIS systems, as well as tools like ServiceNow, will help you hit the ground running. Experience within the charity sector is a bonus, but we’re more interested in your potential, your purpose, and your desire to make a difference.

The young people we support rely on our teams, and those teams rely on technology that works. Your leadership will ensure they have the tools they need, when they need them, so they can focus on helping young people reach their potential.

If you’re looking for more than just a job and if you want your tech skills to create real social change, we want to hear from you. Even if you don’t tick every box, your drive and purpose could make you the perfect fit.

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Application Support Managers? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Application Support Managers! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

The Community Development team at KCLSU are looking for an Events and Outreach Department Manager to lead the team and drive the strategic development and delivery of KCLSU's community events and volunteering opportunities. Our aim is to connect students through a diverse and inclusive range of activities that enrich their experience throughout the academic year. 
 
Key responsibilities include:

• Taking strategic management of KCLSU's community events programme, including project managing KCLSU's flagship events (such as our Welcome Fair and KCLSU Awards); leading the long-term sustainability of existing events; and developing concepts and formats for future ones. 
• Driving quality and effective event operations, including developing KCLSU Volunteering, developing operating plans for the service area, and scoping income opportunities and partnerships that enhance our offer.
• Embedding accessibility and inclusion throughout our programme, including using data to address low participation across identified student communities and demographics, and overseeing research to continue bettering our understanding of underserved communities' needs.
• Providing operational and performance management for direct reports, motivating and developing the team to ensure they have the necessary skills and knowledge to excel. 

To apply for this role, please fill in an application form and include a personal statement detailing how you meet the person specification, which is attached.
 
To be eligible for this role, you must:

• Be eligible to work in the UK, and provide proof of this (i.e. a passport / visa) when asked by KCLSU. Please note that KCLSU is unable to offer visa sponsorship. 
• Have a National Insurance number, or be in the process of applying for one. 
• Not be a trustee of King's College London Students' Union. 

 
REF-224 241

Are you a creative fundraiser who can show how powerful journalism changes the world?

We’re looking for someone with energy and imagination who can demonstrate our impact and build strong relationships with funders – making the case for ambitious investigative journalism that holds power to account.

You’ll work closely with our Development Director and project leads, playing a central role in securing the resources that power our investigations. If you love variety, know how to tell a compelling story, and want to use your skills to back fearless impact-led journalism, we’d love to hear from you.

Are you an experienced fundraiser with a track record of securing and managing large grants? Do you enjoy finding creative and proactive ways to build relationships with new and existing funders? We’re looking for a talented fundraiser to join us. Reporting to the Development Director and working closely with our project leads, this role will be a crucial addition to our mission-driven team. Individuals who are passionate about public interest journalism and its power to drive real-world change are encouraged to apply.

About the role

We are the UK’s largest independent non-profit investigative newsroom. Our reporting is published by media partners around the world and holds power to account across five areas: environment, health, big tech, dirty money and local power.

This role will initially focus on supporting two of those teams as they deliver journalism that drives real-world change. But it may also support work on new and emerging issues such as the rise of mis- and disinformation and how that affects UK communities. The two teams are:

• Bureau Local: works with communities to uncover hidden stories in the UK. The Bureau Local team has reported on the exploitation of migrant workers, run a community-led project aimed at giving voice to the Trans+ community, and brought transparency to the family courts system through reporting and training.

• Enablers: investigates the lawyers, accountants, and financial structures that allow dirty money to flow through the UK. Their work has prompted major regulatory investigations and legal action, challenging how corruption is facilitated at home and abroad..

Our fundraising

The Bureau is almost entirely funded through grants and donations – without our supporters, we couldn’t do what we do. Over recent years, we’ve grown to a team of 35 people with an annual income of £2.8m, backed by a committed network of trusts, foundations, and individuals.

This is an exciting time to join our fundraising team as we build on those strong relationships and explore new ways to diversify our income.

Role and Responsibilities

• Work with project leads to take their ideas and build a strong case for support, translating complex issues into powerful, accessible narratives for funders.

• Manage relationships with existing funders, ensuring timely reporting, effective stewardship and continued support.

• Research and develop a pipeline of new prospects.

• Write compelling proposals and applications to secure new grants.

• Collaborate with our other Fundraising Manager, who leads on environment, global health and big tech, and occasionally help in those areas.

• Potentially support projects to diversify our income, such as helping to grow our major donor programme.

• Work closely with colleagues across the Bureau - from reporters and impact producers to operations and finance – and play an active part in maintaining a collaborative, supportive workplace culture.

• Pitch in on a range of fundraising tasks, big and small, to keep the Bureau in the best position to deliver its journalism.

Skills and Experience

You don’t need to tick every box in this ad – we are committed to hiring people with potential. If you feel like you lack some specific experience but have the necessary drive and passion, please don’t be deterred from applying.

• Fundraising track record: 5+ years’ experience raising significant money for charities or non-profits, especially from foundations (HNW experience a bonus).
• Grants expertise: confidence in managing the full cycle from initial due diligence and agreements through to reporting back about our work.
• Great communicator: able to translate complex issues into strong and compelling proposals; fluent in English.
• Researcher and analyst: skilled at identifying new funding opportunities.
• Organised: able to juggle multiple priorities and deadlines with strong attention to detail.
• Collaborative: comfortable working with colleagues at all levels in a newsroom environment.
• Creative and resourceful: able to think beyond simple metrics to make a powerful case for impact.

Benefits - what we offer

• 25 days of annual leave
• Option to work a nine-day fortnight - (by reduction in annual leave)
• Flexible and hybrid working arrangements
• EAP - Employee assistance programme
• Enhanced sick pay
• Enhanced maternity and paternity pay (after 12 months’ service)
• Learning and development opportunities
• Cycle to work scheme

How to apply

Please send a CV and cover letter to our fundraising manager email address located on the TBIJ job posting by 17 October 2025. Interviews are scheduled for the week commencing 27 October.

If you need support with your application, such as reasonable adjustments, or have questions before applying, contact the fundraising manager email address. You must have the right to live and work in the UK.

Please also complete our anonymous equality monitoring form also on our site, which helps us track who we are reaching.

Our values

Just: We are committed to pursuing what is right. We act with integrity and fairness to bring injustice to light.
Honest: We deal plainly and truthfully with each other and what we uncover. We reveal the truth even when it is uncomfortable.
Courageous: We aim to break new ground. We are ambitious, tenacious, and innovative.
Inclusive: We seek to build equity. We embrace diversity, different experiences, and perspectives.
Collaborative: We believe people are stronger when they work together. We take a collective approach to how we tackle problems, share skills, and enable change.

Age UK has an exciting opportunity to join their fantastic team in Tooting!

We are recruiting for a Shop Manager to manage the day to day running of our Tooting shop (South London, SW17).

As Shop Manager, you will manage our brilliant team of staff and volunteers, providing effective leadership, training, and development.

Utilising your previous experience and excellent managerial skills, you will help maximise store sales and profits while ensuring our customers and donors receive an excellent shop experience.

This opportunity offers an excellent benefits package as well as the chance to work within a valued team, all working to raise funds for a charity that provides vital services and support to older people across the UK.

If you have a passion for retail and would like to use your skills within a charity that supports thousands of older people across the UK, then this may be the role for you!

Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs.)

To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised.

You will have:

• Experience in a performance driven retail/customer centric environment
• Experience of managing people
• Ability to lift and carry bags of stock up to 10kg's
• Ability to build, retain and develop a team
• Strong drive to achieve results through others
• Ability to delegate, coach and listen
• Ability to manage time under conflicting priorities
• Ability to motivate self and others
• An open and adaptable approach to change and be able to support others through it
• Experience of communicating with a diverse workforce and customer base
• Ability to establish and maintain successful retail processes and merchandising
• IT literacy and numeracy skills

What we offer in return:

• Competitive salary, 25 days annual leave (pro rata for our part-time colleagues) + bank holidays + annual leave purchase scheme
• Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues)
• Excellent pension scheme, life assurance, Bupa health cashback plan and EAP
• Car Benefit scheme, Cycle to Work scheme
• Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free.
• Blue Light Card scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.

Supporting statements and anonymisation

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups.

Reasonable adjustments

Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

£67,000 per annum

Permanent

Part home/Part office (London) based

UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as the Head of Strategic Planning as we prepare to develop our next organisational strategy from 2027-2030 and deliver the current four-year goals.

This is a critical role within the Strategy department, leading the approach to shaping and delivering its long-term direction. You will manage a small team that is responsible for guiding the planning process, ensuring that priorities are clear, realistic and aligned with the strategy. The Head of Strategic Planning acts as a trusted advisor to senior leadership, supporting them to adapt effectively to new opportunities.

We are looking for a strategic thinker with strong problem-solving skills and the ability to translate big picture goals into actionable plans. With significant experience leading or managing strategic planning or organisational strategy functions, and a proven track record of developing and delivering frameworks and performance management systems, you will lead a small team to deliver high quality analysis and facilitation that aligns departmental plans with organisational strategy.

Act now and visit the website via the apply button to apply online.

Closing date: 5pm, Monday 13 October 2025.

Interview date: Monday 3 November and Tuesday 4 November 2025.

In return, we offer:

· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)

· outstanding training and learning opportunities and the support to flourish in your role

· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park

· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.

· the opportunity to work in a leading children’s organisation making a difference to children around the world

Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.

Please bear in mind that when you write your response to our application questions, you demonstrate your knowledge, skills, and understanding of the role requirements and how well UNICEF UK’s values and mission aligns with yours. Relying completely on Artificial Intelligence (AI) such as ChatGPT in answering questions will impact your answers and individuality.

We are gradually moving back to our offices on the Queen Elizabeth Olympic Park in Stratford, East London and we anticipate most colleagues will work one or two days a week in the office and the rest of the time from home.  We will happily discuss other flexible options to suit your circumstances.

We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.

UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.

The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.

We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.

If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.

If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.

Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland).

Part-Time Senior Fundraising Manager 

Check our Flour, Salt, and Time Video; Stories; Participatory Action Research and Environmental Impact Report 2025 and Our Work and Theory of Change on our website 

Job title: Part-Time Senior Fundraising Manager  - London & Brighton

Reporting to: Managing Director

Remuneration: £40,000  (Pro-rata, part-time, 0.4FTE)

Location: Both Face to Face and Remote, London-based with occasional travel. Coworking office Space in Brixton.

Days and Hours: 0.4FTE, 2 days a week (15 hours/week), Flexible hours, availability to work from the office on Wednesdays, when the core team and young people work at our coworking space in Brixton. Ideally, the working pattern would be Wednesdays and Fridays.

Duration: Permanent contract.

Start: Nov 2025 / Apply ASAP as we interview and recruit as applications come, no more applications will be taken after 31st Aug 2025

Wellbeing Pack: Employees have access to enhanced Holidays, Flexible Working, Coaching Sessions and Monthly Wellbeing Expenses. Check our Wellbeing Pack.

About Breadwinners

Breadwinners is a multi-award-winning social enterprise and charity that supports young people seeking asylum and refugees to have their first work experience in the UK, selling organic baked goods. Since 2016, we have steadily grown, and we are looking for our first Senior Fundraising Manager to help us take the next step in our growth journey. Breadwinner's unique model provides work, training and personal mentors, so that young refugees can start and progress in their careers, using our platform as a stepping stone. We achieve this goal through three consecutive programmes, using our award-winning bread stalls in markets across London and Brighton and wholesale for socially-minded cafes and restaurants.

Over the last 7 years, we have made a significant impact in supporting over 744+ programme participants, with an impressive 93% reporting notable improvements in their overall well-being, 76% of our Breadwinners programme participants progress into work, further education or volunteering, and all this while minimising our Carbon Footprint by 20.5% through the sale of organic goods. This year, we are planning to double our impact with young refugees, with recently secured funding, new markets, and a focus on our wholesale model.

1. Risers programme: A two-month early intervention programme designed to provide structured work experience, training, and mentorship to newly arrived young people seeking asylum through our 18 stalls.

2. Breadwinners programme: The follow-up programme for refugees with the right to work, which involves working as a market stall manager for six months and earning the UK living wage.

3. Proofers programme: A progression programme that entails working remotely as part-time online sales representatives for six months, managing our wholesale delivery model.

We’re looking for someone passionate about making a real difference in the lives of young refugees and people seeking asylum. The ideal candidate will bring a mix of strategic thinking, hands-on fundraising experience, excellent communication skills and a strong sense of purpose. You will be working directly with the Managing Director, forming a team with a part-time Fundraising Manager, in direct contact with our passionate Core team, Board of Trustees and volunteers to secure grant funding, and develop our corporate and major donors streams. You will help to drive the growth of Breadwinners and enable the team to deliver a bigger positive impact for young refugees new to the UK.

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Please apply as soon as possible by submitting your cover letter and CV. Please use “BW - Part-Time Senior Fundraising Manager” as the email subject. We will arrange interviews for great applications as they come in. No more applications will be taken after the 24th of October 2025.

We are an equal opportunity employer and strongly encourage applications from those with lived experience of migration, and from diverse applicants regardless of age, disability, gender reassignment, marital/civil partnership status, race, religion or belief, sex, sexual orientation, or pregnancy/maternity leave status.

We welcome informal chats about the role - please contact Martin Cosarinsky Campos.

Ideal candidates attributes

• A deep commitment to supporting refugees and young people seeking asylum.

• A proven track record of securing multi-year, six-figure grants from trusts and foundations.

• Experience delivering successful income strategies from corporate partners and major donors.

• Significant experience working in a fundraising or sales role within a charity or social enterprise, including writing funding proposals and stewardship reports. 

• Familiarity with Salesforce or similar CRM systems for managing donor relationships.

• Strong financial acumen, with experience in budgeting, financial planning, and setting income targets.

• Excellent communication and relationship-building skills – confident in setting agendas, leading strategic conversations, and developing long-term partnerships.

• Experience in demonstrating impact in communications to donors and working with operational teams to design impactful programmes.

• A proactive, self-starting attitude with the motivation and willingness to upskill where needed to support a small and ambitious organisation.

• Proven experience in line managing a team, demonstrating strong leadership, clear communication, and the ability to support staff development and performance.
   

Responsibilities

Fundraising from Trusts and Foundations

• Identify and research new funding opportunities to build and maintain a strong pipeline of prospects.

• Write and develop compelling funding proposals for both new and existing trust and foundation partners.

• Lead on securing six-figure grants for the forthcoming year, working closely with a part-time Fundraising Manager and the Managing Director.

• Collaborate with the Programmes team to create engaging donor reports and impactful communications that reflect the voices of young refugees and our wider community.

• Prepare clear, strategic briefings for senior colleagues ahead of meetings with funders and key stakeholders.

• Produce detailed and accurate impact and financial reports for the Board and funders, ensuring transparency and accountability.

• Understand trends in the fundraising landscape and flag both opportunities and risks. 

• Use Salesforce to manage the fundraising pipeline.

Developing the Corporate and Major Donors Stream

• Help shape and grow Breadwinners’ Corporate and Major Donor fundraising streams.

• Independently manage a portfolio of corporate partners and major donors, ensuring exceptional stewardship, five-figure gifts and year-on-year growth..

• Proactively cultivate a pipeline of new corporate and high-net-worth individuals, using creative approaches to connect them with Breadwinners’ mission.

• Support the successful delivery of corporate partnerships, including employee engagement, staff fundraising, and volunteering initiatives.

• Build and maintain strong, meaningful relationships with external stakeholders, including funders, donors, and volunteers.

• Foster a culture of excellent relationship management and donor care across the organisation.

• Use Salesforce to manage relationships.

Finance

• Help the Managing Director keep a healthy level of restricted and unrestricted funds. 

• Help track progress against income targets and report on performance regularly to the fundraising team.

• Work with the Managing Director and Operations Teams to develop budgets for funding proposals, ensuring all organisational costs are covered.

• Contribute to the management of budgets and assist in preparing forecasts and annual plans.

• Flag risks or opportunities that may affect income generation for the Managing Director.

• Use Xero to manage Profit and Loss at the organisation and funding level.

 Team Support and Collaboration

• Direct line management of a part-time Fundraising Manager, providing guidance, support, and oversight to help achieve fundraising goals.

• Play a proactive role in facilitating a positive, collaborative and high-performing fundraising team culture.

• Participate in programmes, training, participant graduations and delivery to fully support and experience Breadwinners Theory of change and the impact it plays on young refugees. 

• Leverage the experiences of young programme participants sensitively to help steer the fundraising strategy. 

• Work with the Managing Director and Board of Trustees to ensure fundraising plans align with organisational needs and priorities.

• Carry out additional fundraising and administrative tasks as needed to help the MD and team.

Finance Manager  

Full time, permanent contract with 6 months’ probation.

For more than three decades, the New Economics Foundation’s mission has been to transform the economy so it works for people and the planet. We work with people igniting change from below and combine this with rigorous research to fight for change at the top. You can read more about our vital work here. 

An opportunity has arisen for an outstanding Finance Manager to provide expert support in leading the financial and management accounting functions at NEF (the New Economics Foundation). You will oversee core financial operations for both NEF and NEF Consulting, confidently stepping in to cover the Head of Finance’s responsibilities when necessary. 

Working alongside the Head of Finance you will be instrumental in helping to shape NEF’s finance department. You’ll also contribute to developing systems that meet the needs of a complex organisation - this challenging and varied role is central to ensuring that NEF continues to make its mission a reality. 

The ideal candidate will hold an accountancy qualification (or be qualified by experience) with at least one year's post qualification experience of managing both the financial and management accounting functions. Experience in a charity or not-for-profit organisation would be beneficial but is not essential. The ability to communicate effectively, in both written and spoken English, and at all levels of the organisation is essential. Just as important is an eye for detail, curiosity, flexibility and excellent organisation.

Role: Finance Manager 
Hours of work: Full Time (32 hours per week under NEF’s Shorter Working Week) 
Salary range: £49,525 - £50,895 
Location: London (in-office minimum two days per week) 
Contract type: Permanent 

How to apply:

Deadline for applications: midnight Sunday 12th October 2025 
Interviews: brief online conversations with shortlisted candidates will take place on Thursday 16th October. Successful candidates will then be invited to a final stage in-person interview at our office in London on Monday 20th October. We will be asking candidates to deliver a short task on the day and will provide details of that closer to the time 
Start date: ASAP 

To apply, please send your CV (no longer than two pages – Word only) and a separate Word document answering the questions below. 

Applications that do not include a separate Word document answering the following questions will not be considered. 

1. Please confirm: 

- your accountancy qualification/s 

- you have the right to live and work in the UK 

- you are able to work from our London office on Tuesdays and Wednesdays every week 

- your current notice period 

2. Please outline your experience, relevant skills and suitability for this position, and why you are interested in the job and working for NEF (ensure that you cover all the major qualifications, experience, skills and abilities outlined in the person specification) (maximum 300 words) 

3. What does financial resilience mean to you, and how would you put it into practice at NEF? (maximum 300 words) 

Please also complete the Equality and Diversity monitoring form. 

You must be eligible to work in the UK, as we are unable to sponsor visas. 

NEF is committed to equal opportunities, and we particularly welcome applications from Black, Asian and minority ethnic candidates; disabled people; LGBTQIA candidates; people with mental health conditions; and those from working class backgrounds. We also strongly encourage applications from anyone who is prepared to learn and grow on the job, past think tank experience is not required. 

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. 

About the Role

The Liberty Church is seeking a dedicated and skilled Finance Manager to oversee all aspects of our financial operations. This is a pivotal role, ensuring excellent stewardship of resources, strong financial governance, and the provision of accurate, timely information to support decision-making at every level of the church.

As part of our team, you won’t just be managing numbers — you’ll be playing a key role in advancing our mission of transforming lives, communities, and nations. You will work closely with leadership, trustees, and ministry teams, strengthening financial systems that enable us to grow and deliver impact.

There is an occupational requirement for the post holder to have a personal commitment to the Christian faith, and it is advantageous if the person worships at The Liberty Church.

Key Responsibilities

• Lead the development of The Liberty Church’s financial strategy, budgeting framework, and forecasting.

• Prepare annual budgets and work with budget holders on their submissions.

• Manage invoices, expenses, supplier payments, payroll, tax, NI, and pensions with accuracy and compliance.

• Develop and implement policies and procedures that strengthen financial governance.

• Oversee bookkeeping in partnership with the admin office, ensuring up-to-date records through accounting systems and proper filing.

• Manage Gift Aid processes, including declaration forms and monthly HMRC submissions.

• Provide regular reports on income, expenditure, and balance sheets to leadership and trustees.

• Liaise with external accountants and auditors to produce annual reports for the Charity Commission and Companies House.

• Prepare monthly income and expenditure accounts and forecasts.

• Draft year-end statutory accounts in line with Charities SORP.

• Support ministry and team leads in managing budgets and providing financial insights.

What We’re Looking For

• Degree in Finance/Accounting (BSc minimum).

• 5+ years’ experience in financial management.

• Recognised accounting qualification (ACA, ACCA, CIMA) or working towards one preferred.

• Strong numeracy skills and the ability to analyse and present financial data clearly.

• Proven ability to develop financial systems and processes.

• Excellent communication and interpersonal skills, with the ability to present complex information to diverse teams.

• Highly proficient in Microsoft Excel and confident in using accounting systems and Microsoft Office tools.

• Strong organisational skills with the ability to prioritise, multi-task, and meet deadlines in a fast-paced environment.

• Attention to detail and high levels of accuracy.

• Ability to work independently and collaboratively within a team.

• A proven understanding of, and commitment to, the vision, ethos, and ministry of The Liberty Church.

Why Join Us? 

At The Liberty Church, we believe our people are our greatest asset. When you join us, you’ll find more than just a job — you’ll discover a place where your skills, faith, and purpose align.

Career Growth & Development

• Structured career pathways with opportunities to progress.

• Access to learning programmes, mentorship, and training support.

Culture & Community

• A collaborative and supportive work environment.

• Strong team spirit, with regular recognition and celebration of success.

Compensation & Benefits

• Competitive salary of £45000 - £55000 per annum with performance-based rewards.

• Flexible working arrangements and wellbeing initiatives.

• Refreshments provided daily (water, coffee, tea, fruit).

• Complimentary monthly lunch voucher.

• 10% discount on TLC events via Eventbrite.

• Annual eye test covered (plus contribution towards glasses if required).

• Transport & wellness package.

Impact & Purpose

• Meaningful work that directly contributes to building the church of God.

• The opportunity to make a real difference and help shape the future of the organisation.

Assistant Manager – Surbiton (Part Time)

Job description and person specification

Imagine being told that you, or someone you love, is losing their sight. In that moment, two profound questions demand urgent answers:

· Can this be stopped?

· How will I live my life?

Currently, research into preventing and treating sight loss is chronically underfunded, receiving a mere 1.2% of publicly funded health research grants: people who are blind or vision impaired are three times more likely to experience loneliness and isolation than the general population.

We find and fund the brilliant minds and bright ideas that put change in sight. Our researchers are at the forefront, making breakthroughs and discoveries that will prevent, treat and cure eye disease. The partnerships we build and initiatives we support are changing life for blind and vision impaired people.

We are Fight for Sight: we won’t stop until we: Save Sight. Change Lives.

We have a clear ambition and have the support of well-respected and highly engaged ambassadors. We are now looking for experienced, committed, and creative individuals to join our dynamic team to help realise a new five-year growth strategy. You’ll be part of something impactful, we’d love to hear from you.

We are now looking for experienced, committed, and creative individuals to join our dynamic team as we devise and launch a new five-year strategy. You’ll be part of something impactful, we’d love to hear from you.

The Assistant Manager will play a crucial role in the future growth of our newly merged charity and the impact that we can achieve through partnership for people with sight loss.

Responsible to

Commercial Manager

Direct reports

Immediately responsible for recruiting and developing a team of dedicated volunteers. In due course the role and responsibilities may grow in line with organisational growth and priorities.

Working hours and contract

Permanent, part-time

21 hours, 3 days per week but flexible over a seven-day rota

Salary

£15,124 PTE,

Location

Surbiton

How to Apply

Please submit your CV and a covering letter with subject header – Assistant Manager – Surbiton (Part Time)

Your covering letter should include a supporting statement (max two pages) comprising why you think you are an ideal candidate for the role, what applicable experience you’ll bring and why you want to work for Fight for Sight? 

Closing date for applications: Rolling

Early applications are encouraged. We will be interviewing on a rolling basis; therefore, we will close the vacancy as soon as we have found the right candidate.

Important note: All applicants must have the Right to Work in the UK. Unfortunately, we do not have a sponsoring license for non-UK employees which means that if you do not have a current, valid UK working permit, please do not apply, as we will not be able to consider your application.

Role Responsibilities

Purpose of Job

· To coach, lead and manage a team of volunteers

· Drive sales performance to exceed targets, maximising cost efficiency

· Maximise shop profits through delivery of the retail strategy, including income, gift aid donor sign up and conversion, donations and other income generators.

· To achieve compliance with relevant regulation e.g., health and safety and safeguarding, whilst adhering to all policies and procedures

· To promote strong relations within the local community to enhance the profile and good name of the charity

Main Responsibilities

· To deliver shop income plan

· To achieve gift aid income objectives, donor sign up and conversion. Improving processes to deliver maximum value, coaching colleagues to success

· To support and manage volunteer pricing to ensure items are processed in line with policies and procedures, recognising and thanking the team for their contribution

· To develop a culture of ownership and follow up within own team and volunteers

· To adhere to safe, legal & secure requirements and standards for the shop, both front and back of house

· To induct, train and coach new colleagues, as evidenced through induction paperwork and development plans

· To role model and promote effective team communication, celebrating success and sharing best practice

· To liaise closely with the Warehouse Manager, Volunteer Manager and Commercial Manager

· To role model exceptional customer service to supporters and donors, providing feedback in a timely manner

· To ensure the highest standards of customer care and service are demonstrated by self, line reports and volunteers

· Promote, monitor and act on internal and external customer feedback

· To evidence effective local networking to generate donations and volunteer engagement, including local business and other stakeholders

· To monitor and check security of stock and debrief variances with the Commercial Manager

· To proactively assess own development needs and seek out development opportunities to enhance contribution to Retail objectives and operations

· To take ownership of good housekeeping for all areas of responsibility

· To accept responsibility and carry out any other task commensurate to the role

Person specification:

Skills, knowledge & experience

Sales and Profit

· Monitor and be accountable for sales and category performance, as well as ensure that the team are aware of and engaged in the shop’s financial performance

· Foster a creative and entrepreneurial shop environment where team members seek to maximise income in new and innovative ways both within the shop and through a variety of channels, such as community events

· Manage the team to maximise income from Gift Aid on donated products

· Ensure that all of Fight for Sight’s financial procedures are adhered to and executed in a timely fashion by the shop team

Shop Floor

· Ensure sourcing sufficient levels of donated stock locally in collaboration with the shop team

· Establish efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. Ensure that all legal and Fight for Sight’s internal regulations regarding donated stock are adhered to

· Inspire the team to provide a great customer and donor experience, which enables Fight for Sight to attract new supporters every day. Ensure that feedback, including complaints are escalated to the Area Manager within the agreed timeframes

· Empower the team to create original, appropriate and commercially successful visual merchandising displays, including shop windows

· Make sure that all procedures for the sale of new products are followed by the volunteer team (if applicable)

· Work with the Commercial Manager to ensure our shops are in good condition, maximise their potential and are fit for purpose

· Provide a safe and healthy working environment and ensure that all team members are aware of and operate within Fight for Sight’s health and safety policies and procedures, including waste management and customer safety

Leadership – Volunteers

· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.

· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.

· Connect the volunteer team with Fight for Sight’s work and help them to understand the value of their contribution

Leadership - Paid Staff

· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.

· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.

· Connect the volunteer team with Fight for Sight’s work and help them to understand the value of their contribution.

Management - being part of Fight for Sight

· Play active part in the charity, including attending and contributing to all-staff meetings

· Play a key role in enabling the shop to represent Fight for Sight and increase the knowledge of the local community about our mission and work

· Be accountable for the integration of the shop into the local community in collaboration with the shop team

· Empower the team to respond to all appeals and fundraising opportunities.

· Adhere to and enforce Fight for Sight safeguarding policies.

Other

· Required to adhere to Fight for Sight’s mission and values

· Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles

Personal qualities

· The ability to work under pressure whilst remaining calm and organised

· To be receptive to change and to act as a change agent

· The ability to maintain excellent rapport with staff, volunteers, supporters, and donors

· To demonstrate a calm and logical approach to problem solving

· To consistently demonstrate a dedicated approach to the quality of customer service and team working.

· Comfortable working in a small team both strategically and operationally

· Commitment to teamwork, business partnering and a collegiate approach – with a ‘can do’ attitude and a sense of humour.

· Able to provide positive, dynamic, tenacious and flexible leadership at all times.

· Results-driven, able to measure and quantify own outcomes.

· Adaptable to changing landscape and evolving organisation.

· Willing and able to operate at pace in an organisation going through rapid change, using your initiative and delivering to tight deadlines

· Excellent verbal and written communication skills

· Highly organised with ability to plan effectively and allocate resources appropriately.

· An understanding of and commitment to London’s blind and partially sighted people.

Flexibility

The role description is a general outline of duties and responsibilities and may be amended as we grow. The post holder may be required to undertake other duties as may be reasonably required from time to time.

Employee benefits

We value our staff and volunteers and want to make sure that they are supported in their work. Other benefits we also offer are:

· A great team and a supportive culture

· Employer pension contributions matching up to 10%, and death in service cover

· Generous parental leave

· Flexible/hybrid working options

· Apprenticeships scheme, study leave and financial support for training & development

· Cycle to work scheme, eye test vouchers, and a staff loan scheme, access to an Employee Assistance Program

· An active Social Committee and staff events

Application & Interview process

See above (page 2) for How to Apply. Please note that we value the authenticity and individuality of our applicants and believe that your CV and cover letter should reflect your unique skills, experiences, and personality. Therefore, please refrain from using AI tools, including ChatGPT, to produce your application materials. Applications drafted with the assistance of AI will be automatically rejected.

Successfully shortlisted applicants will be invited to interview online via MS Teams.

Accessibility

We believe in fostering an inclusive environment where all individuals, regardless of their abilities or circumstances, feel supported and valued. If you have any accessibility requirements or specific needs that you would like us to accommodate during the application process, please let us know. If you are unfamiliar with MS Teams and would like to familiarise yourself with the platform before the interview, we are more than happy to arrange a tech run-through to ensure your comfort and confidence.

Equal opportunities, diversity & inclusion 

Don’t meet every single requirement? At Fight for Sight we are dedicated to building a diverse and inclusive workforce, so if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles that we have.

We have an inclusive and accessible recruitment process, including any adjustments required to support people from diverse community groups.

Other information

We draw your attention to some important policies that govern the research that our charity funds. You can find these on our website.