Operations Manager Posts Jobs

About Us

Headway East London is a charity supporting people living with brain injury. Working across 13 London boroughs we offer specialist support and services for survivors and their families. We offer therapies, advocacy, family support and community support work alongside our day service: a community venue where people can make the most of their abilities and interests.

We also promote awareness and understanding of brain injury by providing information to the public, and offering training to university students, professionals and businesses.

Our vision is to build a community where people with brain injury are valued, respected and able to fulfil their potential.

About the role

The Director of Operations leads all our member-facing services and operations to ensure that these services run effectively. The post holder is responsible for overseeing business planning and managing income streams, ensuring financial sustainability. They will maintain all relationships with local authorities, Integrated Care Boards, and private funders, ensuring the quality of services and adherence to best practices, regulations, and legislation.

Principal Duties and Responsibilities (Please see job pack for more details)

• Provide strategic leadership to the service leads for all our member-facing services, and the administration and premises team to ensure the efficient delivery, quality, and consistency of services, guided by the principles of co-production.
• Oversee the development of plans and strategies for each team and instil a sense of collaboration, common goals, and working together across the departments to ensure the sustainability of our services.
•  Oversee all budgets within the departments.
• Build good relationships with stakeholders in the boroughs we serve to develop opportunities for growth and development of our services.
• Lead on commissioning/tender/framework contracting arrangements with the local authorities we serve.
• Lead on safeguarding and health and safety to ensure we are compliant in all areas.
• Work with staff to ensure our members’ voices are at the centre of everything we do.
• Work with the managers and the Finance team to ensure unit costs are correct and work to ensure full costs of the service are recovered from customers.
• Support the teams and work with the Director of Development and Fundraising to explore new opportunities to develop our business to generate income.

Key Relationships - Internal and External

• Members
• Staff and volunteers 
•  Board of Trustees
• Commissioners
•  External Partners

Other

• Apply the Headway East London values and behaviours to every aspect of the role at all times.
• Protect and enhance the interests and reputation of Headway East London internally and externally.
•  Commit to the organisational principles of: coproduction equity, diversity and inclusion sustainability

Headway East London is an Equal Opportunities Employer and we are committed to ensuring that all staff are motivated, skilled and rewarded by their work. We welcome applicants regardless of race, religion or belief, colour, national origin, sex, sexual orientation, disability, age and other protected status as required by law. We promote and protect human rights; they are the foundation of what we do. We want to be an inclusive place where a diverse mix of talented people want to come and contribute their unique strengths and perspectives. We are focused on equality and believe that all the fascinating characteristics that make us different, make us more able to deliver our life-changing work with passion and creativity.

Join TreeHouse School as its new Head of Business and Operations to lead on continuous operational/business improvements at our Ofsted “Outstanding” school.

Location: Muswell Hill, London

Salary: Circa £65,000

Type: Permanent, full time (40 hours per week)

Start date for role: January 2025

About TreeHouse School:

TreeHouse School is a non-maintained special school for pupils aged 4- 19 with Autism and learning difficulties.

There are currently over 100 pupils on roll supported by approximately 160+ staff consisting of qualified teachers, teaching assistants, allied health professionals, positive behaviour support staff and operational staff.

It is a thriving and inclusive community devoted to the education and well-being of autistic children and young people across each of its three distinct curriculum pathways, which are tailored to meet the diverse needs of our pupils: pre-formal, semi-formal, and formal. Each pathway focuses on promoting well-being, independence, and social participation, with a strong emphasis on personalised learning and positive behaviour support.

About the role:

We are seeking a new Head of Business and Operations to play a crucial role in supporting the Head to review and drive continuous improvement.

The key responsibilities in the role will include:

1. Finances: You will oversee and manage all finances and a multi million pound budget for the school.
2. Human Resources: This will include leading on people strategy, workforce planning and performance management including evaluating the schools operational model.
3. Systems and Processes: One of the immediate priorities for this role will be to evaluate systems and processes (for monitoring areas outlined in the job description) and seek ways to streamline these with innovative solutions.

This role does involve line management of two assistant operations managers as well as other office and facilities staff within the school.

You will work with the Headteacher to alleviate the administrative burdens from them but importantly support change management where identified / agreed.

Who we are looking for:

The ideal candidate will be proficient in HR, finance including budget management and operations management — including management of operational performance and reporting for governance and relationship management (internal and external stakeholders).

We are looking for a leader who is confident to tackle challenges head-on and drive continuous improvement.

Applications for this role close at 12am on Tuesday 8th of October 2024

Shortlisting date: Wednesday 9th of October 2024

Interview date: Thursday 17th and Wednesday 18th of October 2024

Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification. Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

About Future Frontiers

At Future Frontiers, we support young people from disadvantaged backgrounds to realise their potential at school and achieve post-16 qualifications that build towards secure, fulfilling employment.

In partnership with schools, businesses and supporters, we deliver an evidence-based programme of career coaching and 1:1 guidance for young people when they are in Year 10 and 11. This year, we are working with 3,000 young people across Greater London. 

Our five-year strategy for 2021-26 is focused on ensuring that our programme achieves meaningful long-term impact at the post-16 transition, transforming the life-chances of disadvantaged young people.

About the role

A colleague in the Operations team will be taking maternity leave from late 2024 for approximately 10 months. We are looking for a new team member to join us in late November for a period of handover with the current Finance and Operations Officer, and then to support the Director of Operations during our colleague’s maternity leave. 

Key focus areas will be finance and bookkeeping using Xero software, HR support, basic IT management and charity and company administration.

This role provides the chance for an experienced Xero user to develop a greater understanding and knowledge of charity and company management across finance, HR, IT, operations, office management and administration in a friendly and supportive environment, with personal and professional development at its heart.

Key Responsibilities

Financial Management

• Bookkeeping via Xero 

  • Reconciliations

  • Preparing bills and invoices

  • Manual journals

  • Monthly reporting 

  • Audit field work support

• Department budgets (managed via google sheets)

• Recording income and expenditure

• Recording restricted and unrestricted fundraising income

• Bank payments

• Work across departments to support timely invoicing and proactive debtor management

Operations Management

• Manage Operations email inbox

• Office management (serviced offices)

• IT management (issue laptops etc)

• Basic website maintenance

HR Management

• HR record management

• Support recruitment and hiring process

• Lead on new starter induction process

Company and Charity Administration

• Support Governor and the charity with compliance administration

• Support Director of Operations and CEO with organisational requirements such as audit, company filing and gift aid submissions

About you

Experience:

• Proven experience and high level competency on Xero accounting software and Excel/Google Sheets (Essential);

• Demonstrated success in supporting colleagues within an operations team (Essential);

• A passion for social mobility and a commitment to the charity’s mission (Essential).

Skills and competencies

• Passion for Future Frontiers’ mission: You are motivated to play a role in empowering disadvantaged young people to realise their potential.

• Service minded and ‘roll your sleeves up’ attitude;

• Team player with the ability to self-manage;

• Good communication skills;

• Numerate with excellent attention to detail;

• Commitment to our six values - outline on page 23 of our 2021-26 strategy

What we can offer you

• Annual leave of 27 days plus bank holidays, increasing with service

• Flexible working with regular working from home as standard, 4pm finish on Fridays

• Annual personal training and development budget of £300

• Employee Assistance Programme, including counselling

• Team building offsites and regular team socials throughout the year 

Do you want to achieve the best outcomes for victims of crime? Are you willing to challenge others to achieve this?

Do you have experience of leading a diverse team, supporting staff to work independently using their own initiative?

Do you have a good understanding of the impact of crime on victims & communities including those experiencing stalking and hate crime?

If this sounds like you & you want to make a difference every day, to contribute to change & improvement for those who need it and are resilient & adaptable then we need to hear from you.

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based in Ashford, Kent and is offered on a hybrid working pattern with regular travel across Kent and Medway.

As our Operations Manager in our Community Team you will be:

• Responsible for the daily activities of a diverse group of staff and volunteers working with people who have experienced different crime types with particular focus on people who have been affected by stalking
• meeting with funders & external partners including the media providing a voice for victims

You will need:

• the ability to lead a team working across many issues
• to focus on service delivery & delivering quality outcomes
• knowledge & understanding of stalking & it's impact
• a qualified ISAC or be willing to obtain this qualification once in post
• to be able to work independently to meet set targets & goals
• to demonstrate empathy whilst ensuring your team are managing challenging caseloads effectively
• experience of working in partnership with other agencies & other department
• to be a good communicator who is comfortable representing Victim Support

This job is a busy one so you will need to manage competing priorities, very different personalities, build partnerships with other agencies and have the resilience to bounce back when things do not work out as you would have wanted.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks including Police Vetting and Disclosed Barring Service checks will be required. If you are unable to obtain a police vetting certificate you will not be confirmed in post.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard.

Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

CASPA is a passionate local charity that encourages autistic pride, self-advocacy, life skills and safe, inclusive community connections. We aim to build a society in which autistic people feel understood and empowered to be their full self and live their best life. 

We are recruiting for an experienced Operations Officer to support the HR and Operations team to ensure the effectiveness and efficiency of our core operations functions with a strategic focus on accessibility and user experience in a neurodiverse organisation. 

The Operations Officer plays a key role in the delivery of infrastructure projects and provide essential support to the effective day-to-day running of the charity and works closely with all core teams, ensuring processes operating effectively to allow CASPA to grow and adapt to the needs of our members and staff. 

The ideal candidate is a resilient, solution-focused person, able to work efficiently on their own initiative and collaboratively within a team.  

We are looking out for a team member with a proactive and person-centred approach when communicating with internal and external stakeholders, who takes pride in the quality of their work and is keen to learn and develop in their role.

They will ideally also understand CASPA’s key work areas. 

We are particularly keen to attract those with lived experience of neurodivergence and believes in the importance of nurturing a diverse team who reflect our values. 

Ability to travel in and around the Bromley area is essential to the role. 

We are a person-centred organisation that recognises the commitment and passion our staff team bring to work and their dedication to delivering impactful services and support to our members. We show our appreciation by looking after our team's wellbeing and supporting them to achieve a healthy work-life balance. We offer staff benefits such as enhanced annual leave, an Employee Assistance Programme, wellbeing resources, contractual sick pay, learning and development opportunities, and more.

Hours: Full-time

Remuneration: £31,500 per annum

Duration: Permanent

Location: Manchester, UK (hybrid working available)

Can you provide excellent operational administration and coordination both in the UK and deployed internationally?

UK-Med is a frontline medical aid charity. Born of the NHS, we’ve been working for over 30 years towards a world where everyone has the healthcare they need when crises or disasters hit.

We are recruiting internally for an Operations Coordinator who will provide support and administration to our humanitarian health operations, working closely with our operations managers, deploying and deputising as required as well as working on key aspects of grant management and proposal development.

Our Ideal candidate will combine excellent office administration experience with solid theoretical understanding and practical experience of the humanitarian sector.

You will have excellent interpersonal skills and be able to coordinate effectively with people from a range of culture, professional backgrounds, and perspectives.

We offer a competitive salary and benefits along with a friendly working environment and the opportunity to make a real difference through an influential role in our humanitarian programming.

How to apply

We strongly recommend that you read the Candidate Information Pack - Operations Coordinator - August 2024 before applying for this role.

To apply, please submit a current CV and a supporting letter (2 pages) through our online jobs portal.

Your covering letter must include a detailed explanation of your suitability for this post with specific reference to the criteria in the person specification

Applications must be submitted no later than Friday 20th September 2024

Applications for work in the UK can only be accepted from people with an existing right to work in the UK.

UK-Med is committed to safeguarding of our personnel and beneficiaries and has a zero-tolerance approach to sexual exploitation and abuse. We conduct thorough vetting before any appointment is confirmed.

UK-Med is committed to the principles of diversity, equality, and inclusion. We strive to provide an inclusive and supportive environment where employees feel respected and supported to be able to fulfil their potential.

We are a large and busy Church of England parish and are looking for an energetic and self-motivated Operations Manager to join our leadership team.  You will be someone who can oversee all the operational elements with appropriate attention to detail and processes and also take a full part in supporting new developments in line with our vision.

Our Operations Manager is moving on after almost 3 years in post so we are looking for someone to lead our Operations Team at All Saints Church, Ecclesall.

The role requires the oversight of four areas of church operations:

• Administration including finance

• Communications

• Estates

• Governance

You will manage the operations team (6 staff) and work closely with the ministry team, a wider range of active volunteers and users of our halls complex. You will be able to deal with issues sensitively and with an approach appropriate to our Christian faith. The role does include some evening and weekend work but will mainly be carried out during office hours.

Responsibilities:

General Operations Management

1.1 Manage the Church Office to ensure that the working environment and working practices are efficient, flexible and fully reflect the mission and values of All Saints.

1.2 Manage and maintain the church databases and files to ensure kept up to date and fully compliant with Data Protection legislation.

1.3 Working closely with the Ministry Team, including participation in the weekly senior team meeting, manage the church programme and calendar.

1.4 Oversee the preparation of the resources required to support the weekly services, major church festivals and other church events. Lead on arranging some events.

1.5 Oversee enquiries about baptisms, weddings, funerals and church yard.

1.6 Provide informed support to volunteers in all areas of administration and operations covering a wide range of regular and adhoc activities.

Communications

2.1 Support the Vicar in ensuring timely, appropriate and effective internal and external communications including the weekly e-mail and hard copy church notices.

2.2 Ensure that the website is regularly reviewed and updated, as required.

2.3 Manage All Saints’ profile and activity on social media.

2.4 Respond to enquiries and requests from the Diocese, local community and external organizations, as required.

2.5 Manage communication with members of the church family in matters relating to news and weekly notices in a timely manner

See attachments for furhter responsibilities and details 

Salary: £32,000 FTE (approx £22,857 pro rata)

Hours: Part time - 25 hours per week 

Days and times: preferred option 5 hours per day Tuesday to Saturday but open to discussion; Some flexibility required to support the retail team when business directs such as Health & Safety or Annual Leave issues to provide shop cover and support

Contract: Permanent

Responsible to: Director of Resources

Responsible for: Shop Managers and Assistant Manager, cover staff

Accountable to: Marketing & Communications Manager

Location: 3 Chapel Court, 126 Church Road, Hayes UB3 2LW - Age UK HHB operate a hybrid and flexible working policy on successful completion of induction

Closing Date: 12 noon on Friday 4th October 2024

Interviews: TBC

ACCESS TO A CAR AND A CLEAN FULL DRIVING LICENCE IS A REQUIREMENT OF THIS POSITION

We are looking for someone to support our enthusiastic team of shop managers and volunteers whilst developing our retail operations as vibrant hubs in the community. 

We currently have two stores but are looking to develop and expand these so need someone who can manage and support the team, help with expansion and develop relationships with corporate partners and donors. 

The shops are an important part of our organisation and we are excited to develop this area and look forward to hearing from interested candidates. 

We are seeking an exceptional and experienced Operations Coordinator to work closely with the Chief Executive to lead and manage the operational growth of Black Minds Matter UK.

Operations Coordinator
Location: Flexible, must be able to work from our London office at least once a week and will be required to attend in person meetings and fundraising activities.
Salary: £32,000
Contract: Full time, 37.5hrs per week – permanent

This dynamic role is ideal for an experienced operations professional who can deliver strategic initiatives.

The Operations Coordinator will be responsible for implementing operational initiatives, working creatively to enhance efficiency and identify new opportunities. Reporting to the CEO, the Operations Coordinator will be a key member of Black Minds Matter UK’s team.

Key responsibilities and tasks of role:

• Develop and implement operational strategies aligned with organisational goals.
• Handling multiple email inboxes and correspondence.
• Scheduling meetings, appointments, and coordinating calendars across the departments.
• Managing files, records, and documentation for the operations team.
• Preparation of documentation within the HR scope, such as appraisals.
• Preparing reports, presentations, and other documents.
• Management of storage unit based in London and of inventory
• Managing Beacon inquiries, ensuring they are assigned to the appropriate person and responded to within our 48-hour response time.
• Managing recruitment and onboarding processes for all new recruits.
• Coordinate with the finance team to facilitate payments for vendors and sta requirements, such as purchasing work equipment and arranging travel accommodations if necessary.
• Foster relationships with external partners and service providers.
• Support CEO with diary and email management.
• Management of Health and Safety and Sta training.

Required skills and qualifications:

• Proven experience in the operations department or a similar role.
• Strong analytical and problem-solving skills.
• Excellent interpersonal skills.
• Knowledge of relevant industry standards and regulations including Health and Safety
• Ability to work under pressure and manage multiple projects simultaneously.

Our vision

A community of Black people, readily accessing mental health support, recovering fully from mental illness and thriving

Our Mission

We create and champion safe, and accessible mental health support with, and for the Black community.

Our Values

Community, Access, Safety, Healing and Change

Thank you for your interest in joining our team. We look forward to reviewing your application and discussing how your skills and passion can contribute to our mission of promoting mental well-being within the Black community.

Please note that the application deadline is Monday 14th October 2024.
We will review all applications and contact shortlisted candidates for further assessment and interviews.
Interviews: In-person in London- Monday 21st October 2024

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website where you can complete your application for this position.

You must have the right to work in the UK.

This post is subject to a Disclosure and Barring Service (DBS) check.

At Black Minds Matter UK, we are committed to fostering an inclusive and diverse work environment. We encourage applications from individuals of all backgrounds, particularly those from Black and minority ethnic communities.

No agencies please.

Operations Manager

Part time - 24 hours

Rochdale

Perm

£23,552 - £25,281

Our client

Morgan Hunt is delighted to be working with a leading charity delivering quality support services to vulnerable homeless women, young parents and women, men and their families who are affected by domestic abuse across North West England. They support the people they work with to overcome the experiences they have had, and to empower them to take control of their own lives, access a tenancy of their own and maintain a quality of life in the long term.

An exciting opportunity has arisen for an additional Operations Manager to join the team on a permanent, part time basis, managing their vulnerable women and young parents' projects across Rochdale.

The role

As an Operations Manager, you will be responsible for;

• Leading front lone homelessness services supporting vulnerable women and young parents ensuring they work in line with strategy, resources and procedures to operate effectively and in line with agreed polices and plans.
• Ensuring that services are maintained and developed in accordance with key aims and objectives, are responsive to change, trauma informed, needs led and actively seek the contribution of individuals and families who use the service.
• Harnessing a working environment that encourages teamwork, innovation, positively and creativity.
• Promoting client advocacy and involvement and ensure client services are assessed and reviewed and that services meet client satisfaction goals
• Working with the team leaders in providing consistent and responsible line management to staff, students and volunteers including recruitment.
• Building effective relationships with other agencies to promote a critical community approach to service delivery.
• Monitoring, reviewing and reporting on quality and performance of services to meet contract and funder requirements.
• Ensuring the finance team have the correct annual information to support in setting and controlling of all service budgets.
• Working with the Head of Operations to identify funding opportunities.
• Being committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
• Working at times other than office hours to attend meetings, participate in networks, fund raising events and ensuring that the service is accessible.

The candidate

• Direct experience within the field of homelessness, young parents, multiple disadvantage, violence again women and girls.
• Experience of monitoring and reporting against organisational plans, targets and budgets.
• Able to support, inspire, and give effective leadership to a diverse team to maintain a committed team delivering quality outcomes.
• Able to communicate with the individuals and families that are supported and gain their trust.
• Experience developing successful funding bids.
• Ability to balance competing priorities.
• Able to ensure a good communication flow within the team and to and from within the wider organisation.
• Creativity and imagination in developing and delivering person centred and innovative services.
• Open and approachable, able to bring empathy and diplomacy to dialogues with staff.
• A clear communicator, able to adapt tone and style to a range of audiences, needs and communities.
• A demonstrable commitment to equal opportunities and anti - discriminatory practice.

Benefits

• Auto enrolment pension plan after 3-month probation via NEST.
• Health plan for all employees after completion of probationary period including free eye testing, access to counselling, and reduced gym membership.
• Salary sacrifice bike to work scheme.
• Salary sacrifice tech scheme including all products from Curry's.
• Christmas saving scheme, save January - November.
• Holiday Purchase - one week.
• Flexi for non - rota posts.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

Discovery, part of Dimensions, is proud to be independently recognised as a Great Place To Work for a second year in a row in 2023.

We support adults with learning disabilities and/or autism to get more out of life. We do this through person centred support and care, designing and delivering our support in partnership with the people we support, their families and/or those who know them best.

Discovery, based in Somerset, is now becoming a strategic partner working with Cornwall Council to support people with a learning disability and autistic adults in Cornwall.

At first we will take responsibility for improving the way people are supported in a small number of existing residential care homes, with the prospect of supporting more people once we’ve demonstrated success.

The Operations Director is a member of Discovery’s senior team, with direct line management responsibilities for Locality Managers, many of whom will be Registered Managers with the Care Quality Commission.

Whilst the position is home based, we expect that the Operations Director will regularly visit the people we support in their home. You’ll guide your team, focusing on ways to improve quality and practice. In addition, you’ll be expected to work closely with the Business Development team to assess opportunities to support more people within the county, including those currently supported Out of Area. You’ll be able to access a wider support network by working closely with peers from Discovery and Dimensions in other parts of the country; There will be regular virtual and face to face opportunities to share knowledge and for personal and professional development.

Interviews will take place on the 18th October, face to face in Cornwall.

Why choose Discovery?

Discovery is a not-for-profit social enterprise committed to developing and rewarding our colleagues. 

If you are right for this role we will offer you:

• A salary of up to £62,026
• Car allowance of £6,000 per annum 
• Up to 35 days’ annual leave entitlement (including bank holidays)
• Access to discounts on high street shopping, cinema tickets and meals out
• Employee Assistance Programme
• Pension scheme, Long Service Awards and Life Assurance.

What will I be doing?

As an Operations Director with Discovery, you will be a key leader in our organisation. You will be accountable for all our support for people in Cornwall, ultimately ensuring that each individual gets more out of life. You will lead a team of Registered Managers in delivering high quality support to adults with learning disabilities and/or autism. You’ll also mobilise our support for more people across the county, supporting their transitions and driving service transformation where required.

What will I need?

Our Operations Directors are inspiring leaders and passionate advocates for our colleagues and the people we support. To be successful in this role you will:

• Have experience at middle management level in the social care sector.
• Be results focused; the ability to work proactively, plan, organise, optimise resources and complete targets within agreed timescales.
• Have the ability to demonstrate effective people management skills through delegating, empowering, motivating, and coaching
• Have a demonstrable understanding of the requirements of the CQC and of working in health and social care.

If this sounds like the career move you have been looking for we’d love to hear from you.

As part of the recruitment process you will be asked to complete Psychometric testing ahead of the interview.

If you would like to be a part of our welcoming team here at Discovery, please apply by clicking the button below – upload your CV and a covering letter explaining how you meet the requirements in the skills & experience section of the application. We will then be in touch. If you’d like more information or an informal chat about Discovery and this opportunity, please feel free to get in touch with Louise Anderson – 0300 3039 019.

Please note:

• This role requires a basic DBS Disclosure, which will be obtained for you by Discovery.
• Discovery is an equal opportunities employer that values diversity and is strongly committed to providing equal employment opportunities for all employees and applicants for employment. We welcome applications from people from Black, Asian and Ethnic Minority backgrounds. 
• Discovery is Disability Confident Committed and we guarantee to interview all applicants who let us know they have a disability and meet the minimum essential criteria for this role. Discovery has been awarded this symbol by Jobcentre Plus to recognise our commitment towards the employment, retention, training and career development of disabled employees.

About the Role

This new role within the Operations Directorate will manage our existing portfolio of national skills competitions, work with the wider team and network to develop our offering to ensure we are aligned with the UK economic priorities. You will have experience of the technical and vocational education and training or apprenticeship systems, be proactive and able to engage with a range of stakeholders.

Role purpose

The purpose of this role is to manage relationships with key stakeholders to ensure the national competition programme is delivered to a high standard, ensuring a collaborative approach to its development and delivery, in partnership with education and industry

Key tasks and responsibilities:

1. Management of a portfolio of national skills competitions across a range of industry sectors:

Develop knowledge and understanding of each competition and their operational needs and requirements, through meetings (one-to-one and group), with competition organising partners (COPs), educators and industry.

• Provide technical and operational advice, guidance, and support on competition delivery to internal teams, partners, and external stakeholders in education and industry.

• Undertake mid-year and annual reviews of competition organising partners (COPs) and continually seek to develop efficient quality procedures.

• Support competition organising partners (COPs) to understand programme requirements and produce key documentation to a consistent high quality and standard, submitted to agreed timeframes

2. Management of all contracts and processes associated with WorldSkills UK’s network of competition organising partners (COP’s):

Implement the competitions organising partner (COP) quality assurance and continuous improvement model and monitoring framework, to ensure the programme runs effectively through contract compliance and that key milestones are met and risks are mitigated.

• Quality assure and sign off key competition deliverables and milestones, reporting and tracking progress on centralised monitoring systems.

• Carry out monthly catch up and bi-annual reviews of competition organising partners (COPs) and support them to continually improve programme delivery resulting in a high-quality, innovative competitions and a positive competitor experience. Page 7 of 10

• Provide development support to delivery partners to raise the standard and quality of competitions delivered within their footprint, in collaboration with the Quality and Standards team. This also includes organising sector-based cluster meetings for competition organising partners to foster greater collaboration and collect, synthesise and exchange information and best practice pertinent to their particular industry or sector.

• Ensure monitoring and reporting systems are accurate and kept up to date.

• Work with the Corporate Partnerships team to manage competitions funded through an investment model.

3. Support the development of new skills competitions:

• Review, assess and implement initiatives that create future-proof skills competitions that are sustainable, responsive to employer needs and provide greater alignment to UK economic priorities.

4. Project management:

• Take ownership of allocated projects within the Operations directorate ensuring all deviations from targets (time, money, people etc.) are identified and addressed at the earliest possible stage.

• Effectively coordinate resources (including agencies, suppliers, contractors) so that all project elements are delivered to acceptable standards on time, to budget, and meet the required specification(s)/objective(s).

5. General

In addition to the key tasks and responsibilities set out above, all employees at this level are expected to:

• Manage, support and motivate allocated staff to successfully deliver activities/tasks.

• Produce requirement specifications in line with WorldSkills UK’s procurement strategies for all outsourced activity.

• Maintain WorldSkills UK’s established management policies for dealing with risks and issues for the National Competitions team and the wider organisation.

• Contribute to the successful delivery of WorldSkills UK’s strategic priorities and annual business objectives.

• Promote and comply with WorldSkills UK’s Employee Handbook and the policies contained therein with particular reference to those related to Health and Safety and on equity, diversity and inclusion.

• Carry out any other duty as may be reasonably assigned that is consistent with the nature of the job and its level of responsibility. Any significant changes will be made in consultation with the post holder acknowledging experience, education and ability.

Person specification Key: [E] Essential / [D] Desirable.

Qualifications and experience:

• Project management or education related qualification and/or relevant experience [E].

• Experience of contract managing complex projects and programmes in the publicly funded sector [E].

• Experience of working within technical and vocational education and training and apprenticeships systems [E].

• Proven track record of multi-stakeholder and relationship management [E].

• Experience, knowledge and skills within education quality frameworks, industry standards or awarding body [E].

• Experience of delivering to challenging timelines against multiple, occasionally conflicting, priorities and delivering to time, budget and quality [E].

• Experience of managing successful teams and/or learners’ outcomes in professional and technical education [D].

Knowledge and skills:

• Strong analytical, problem solving and critical thinking skills [E].

• Skilled in managing multiple projects with a wide range of stakeholders, overseeing activities through effective prioritisation, planning and resource management [E].

• Excellent interpersonal and communications skills to build strong relations with delivery partners and TVET stakeholders in the UK [E].

• Proactive, creative self-starter able to prioritise to operate in a fast-paced environment, largely unsupervised and able to deliver to deadlines [E].

• Ability to lead and manage an external network of stakeholders to include individuals, providers, and employers [E].

Personal qualities and attributes:

• Very reliable and with a high level of probity [E].

• Able to work to own initiative with broad direction [E].

• Able to think creatively and solve problems [E].

• Possess a strong work ethic and desire to achieve results [E].

• Flexible in working methods and ideas [E].

• Excellent team player and collaborative approach to work [E].

• Responsive and proactive with a can-do attitude [E].

• Enthusiastic and able to motivate others [E].

• Respect for diversity and inclusion with practical ideas for their implementation within the scope of the post [E].

Special circumstances:

• Prepared occasionally to work outside normal hours [E].

• Prepared to travel within the United Kingdom [E].

• Able to spend time away from home [E].

This role is office based (as above) but with flexible hybrid working. It is expected the postholder will attend the office at least once or twice a week.

Full time working hours are a minimum of 35 hours per week, normal working hours are 09:00 to 17:00 Monday to Friday although we pride ourselves on having a flexible approach to our working practices and service delivery and are happy to discuss flexible working options, including part time, with suitable candidates.

25 days’ annual leave [which will increase by one additional day for each completed year of service up to a maximum of 30 days] plus public and bank holidays.

Reasonable adjustments will be offered to all candidates and every stage of the recruitment process.

Location: Remote (based in/near Leicester with regular local travel and occasional travel for biannual team days and biannual departmental team meetings in various locations)
Salary: £23,160 pro rata (£13,896 actual)
Hours of work: 3 days per week (21 hours)
Contract type: Permanent

Why work for Kids Matter?

• Generous annual leave – 25 days (plus bank holidays) per year pro rata, with time off between Christmas and New Year's additional to this allowance.
• Remote working contribution – receive £26/month pro rata towards the costs of working from home and/or using a co-working space.
• Access to coaching sessions, training opportunities and our Employee Assistance Programme (a confidential support service for staff).
• Flexible working across weekdays to suit your schedule.

About us

Kids Matter is one of the UK’s fastest growing children’s charities.

Our vision is to see every child in need raised in a strong family. Our mission is to reduce the impact of poverty on children through community-based parenting programmes.

Research shows that group-based early intervention parenting groups are the most effective way to support children in need. We train peer facilitators in local churches - the largest voluntary body in the country - to run our affordable, accessible and highly effective parenting programmes, written by Clinical Psychologists. They come alongside parents and carers, building long-lasting community in addition to encouraging confidence and learning positive parenting skills.

We value difference and diversity, and we want our workplace to be built on shared values of equality and mutual trust, with team members representing the wide range of backgrounds and experiences that exist within the UK. We therefore actively encourage applications from people of diverse backgrounds and varied experiences, particularly those who are African, Afro-Caribbean, Asian or part of other minority ethnic communities, who have lived experience of the impact of low-income/low-support circumstances, and who are living with a disability or identify as being neurodivergent.

About the role

The Operations Administrator role involves:

• Supporting in the administration of day-to-date team, HR and system processes.
• Managing and maintaining our storage unit and virtual office in central Leicester.
• Working alongside various teams to provide administrative support.

About you

Are you organised with good attention to detail? Do you enjoy supporting others and having a varied workload? Can you prioritise and manage your time effectively? Are you a Christian with an active faith in Jesus? Do you have a passion for Kids Matter’s vision of seeing every child in need raised in a strong family?

Then we would love to hear from you!

How to apply

You can apply for the Operations Administrator position by clicking ‘Apply via Website’ and completing a copy of our online application form.

The deadline for applications is 10am Monday 23 September 2024. All successful and unsuccessful applicants will be notified by email.

We also ask for all applicants to submit an Equal Opportunities Monitoring Form, which will be sent to you to complete following the submission of your application. This form will be used for anonymous analysis to ensure our overall recruitment procedures are fair and transparent. It will never be viewed or used as part of the selection process. It is optional to submit this form.

If you would like any application/interview support or you need any reasonable adjustments throughout the application process, or if you would like an informal phone call to ask questions or discuss the role, please contact Katie Washington (HR & Systems Coordinator).

Please see the job pack for more details on the role and application process.

Job title: Head of Operations

Location: Kings Hill, Kent with some travel to London, occasional remote working

Reporting To: Managing Director, Charities Aid Foundation UK

Contract: Full time, Permanent

Salary: Up to £95,000

Date Closes: Monday 23rd September 2024

Careers4Change is delighted to be supporting CAF (Charities Aid Foundation) in their search for a new Head of Operations. 

Role Purpose:

This is an exciting opportunity to lead the integration and management of a new Operations function ensuring the best possible outcomes for CAF’s donor clients and charity partners by creating a highly efficient operating model that delivers excellent support for frontline teams. 

The department delivers various functions including due diligence on our donors (customer due diligence) and charities that we fund (charity verification), payments to charities, operational and administrative support and contact centre.

About CAF

CAF is one of the UK’s largest charities by income, providing market leading giving products and services to charities and donors.

We are in the midst of a key digital transformation programme that will help us to deliver a step change in growth and efficiency and are about to embark on our next three-year strategy.

We’re looking for a talented Head of Operations to join our senior leadership team and help to guide the organisation through this critical juncture. 

Responsible for:

• Corporate Client Experience & Engagement Manager
• Senior Management Team Assistant
• Business Architect, Customer Operations
• Charity Verification & Client Operations Manager
• Contact Centre and Support Team Operations Manager
• Head of Customer Due Diligence

Key Responsibilities:

Strategy and leadership

• Integrate and lead a newly formed Operations team that brings together the contact centre, customer due diligence, charity verification and payments teams, forming an integral part of Giving and Impact Services 
• Lead the team in its work to deliver excellent operational support to frontline teams constantly improving service standards and operational efficiency
• Take the lead role in the operations stream of CAF’s strategy with responsibility for day-to-day management of the strategy
• Work closely with colleagues in product to leverage customer insight, make continual improvements to CAF’s products and ensure full integration with the strategy
• Ensure that the size, skills and structure of the new Operations team is commensurate with providing excellent client service and creating a financially sustainable organisation
• Actively foster a customer-centric culture dedicated to finding new and innovative ways to serve all stakeholder groups, maximising impact and effectiveness
• Work closely with HR to ensure effective training and development needs are identified and appropriate programmes are delivered across the division to support succession planning and provide development opportunities
• Play a leading role in CAF’s Leadership Group enlisting support of peers and sharing expertise with other areas of CAF
• Play a key role in the Giving and Impact Services leadership team working closely with the other heads of department to maximise collaboration between teams 
• Take a data-driven approach to improving customer services and operations including the key cause of client complaints, transaction processing times and bottlenecks, and the end-to-end transaction journey

Governance

• Work with relevant colleagues to ensure that CAF maximises the value of its data and implements effective data governance
• Take overall responsibility for the delivery of quality management information ensuring this is shared in a manner that drives continual improvement 
• Set and help deliver targets/KPIs across operations to keep the team focussed on the most important activities
• Working with the Managing Director, Giving and Impact and other colleagues to ensure that robust governance is in place especially risk management, financial crime, compliance with charity regulation and governance of BAU activity
• Ensure compliance with all risk management practices and policies across the team
• Ensure timely reporting to regulators including the annual Give As You Earn submission to HMRC

 Policy and Process

• Own all Policies and Standards related to: Non-cash donations, Verification and Donor-Led Loans, including their regular review and improvement for better customer outcomes
• Challenge existing processes where they cause inefficiency or result in a poor customer experience, leading on the implementation of alternatives
• Work with the Transformation team to design and develop new systems and processes that improve the customer experience and are easy to manage

 Payment processing

• Lead the creation of a new, centralised distribution (payments) unit to create savings in processing time, workflow, cost and resource and deliver better customer outcomes

Due Diligence responsibilities

• Work with the General Counsel and Executive Director for Governance to strengthen the ‘First Line of Defence’ capability within Charities Aid Foundation (UK) 
• Accountable for the design and implementation of appropriate controls and processes to ensure they are compliant with internal policies and external regulation, in particular FCA for AML\KYC, HMRC and Charity Commission for gift aid and charity verification
• Accountable for the development and implementation of the Charity Verification policy, ensuring it meets internal policy requirements and those of external regulators such as HMRC and FCA

Skills and Experience:

 Experience:

• Proven track record of managing large and complex operations Teams
• Leading teams that manage complex manual processes
• Managing internal and external stakeholders of all levels
• Proven track record of designing and implementing large process and systems changes
• Track record of achieving excellent customer service results as measured by third parties such as Institute of Customer Service
• Successfully managing multi-channel service operations including email, phone, webchat and social
• Managing large change projects (desirable)

Qualifications

Appropriate professional qualification or degree/post-graduate Qualification

Training

Management

Financial services

Specialist Skills/ Ability/Knowledge

• Understanding of project management methodologies 
• Change management
• Ability to direct and lead large teams in meeting business targets
• Ability to analyse reports and identify opportunities and trends
• Demonstrate ability to successfully negotiate and influence at a senior level
• Ability to influence a diverse range of internal stakeholders (executive and non-executive)
• Ability to create a sense of community and agreed purpose across a large team
• Ability to display working understanding of financial industry and regulatory requirements including Charity Commission guidance; Charities Act; Trustee Act
• Ability to display a good understanding of corporate governance and risk management
• Computer literacy