Operations support jobs

Job Role

The café manager is responsible for leading all team members both paid staff and volunteers in the efficient and self sustaining operation of the cafe. They are responsible for managing the day-to-day operations and financial performance of the café and maintaining high standards. They need to foster a positive environment, which provides consistent, fast, efficient, and friendly service and a high quality experience for both our customers and team members. Team members include paid staff and volunteers some of whom have learning difficulties.

The manager will support and work within the Christian aims and purposes of St Thomas Church, and in accordance with its ethos and values, creating a place for all at the heart of the community.

The Church takes the safety of everyone within the church very seriously and expects that everyone will work within the Church safeguarding policy.

The café manager will be responsible to the Team Vicar at St Thomas Church

 Responsibilities

Product:

Manages and develops menus

Initiates, reviews and manages processes to make sure that all staff and volunteers are ensuring food served and delivered is to a high and consistent quality.

Ensures that all team members are educated on our products and services and products are delivered to customers consistently to a high quality.

Initiates, reviews, and manages systems that ensure that all staff and volunteers are inducted and continually trained in food hygiene, allergen awareness and that all statutory records regarding food hygiene, allergens are kept up to date.

Initiates, reviews and manages systems to improve stock control and minimise wastage

Service:

Is the Role Model for outstanding service in the cafe.

Pro-active in solving customer problems and satisfying customers in various situations and can handle conflict and other sensitive issues in a calm and fair manner.

Ensures that all team members provide customers with efficient, friendly, superior service on a consistent basis.

Consistently monitors, coaches and encourages team members to meet excellent service standards.

Assesses and provides adequate resource (paid staff and volunteers) to provide efficient and friendly, superior service and documents this on the weekly rota.

Maintains high cleanliness standards consistently throughout the cafe in the areas of store appearance, merchandise and equipment.

Training and Development:

Ensures a safe, enjoyable place of work for all team members recognising and respecting the unique needs, abilities and potential for development in every individual

Provides ongoing training and development to all team members (staff and volunteers) in the areas of operating standards, customer service and product knowledge.

Demonstrates the ability to lead, effectively communicates and is passionate about the Cafe.

Builds morale and team spirit by fostering a work environment where team members input is encouraged and valued.

Ensures each team member has received proper training to perform as a barista or in any other role effectively and efficiently.

Coaches and counsels team members for improved performance, documenting developmental plans for paid staff as necessary.

With support from your line manager, ensure that employment law and the businesses policies are followed in relation to human resources.

Hold 1 week and 3 month reviews with new employed starters, and with your line manager

Ensure that new starters are fulfilling the duties of their role(s) before the end of their probationary period

Hold annual reviews with employed café staff to celebrate their achievements and to identify areas where additional training or support may be required.

Cafe Operations:

Ensures that all cafe operating procedures are adequately documented and available for all to use

Ensures the Staff handbook is updated regularly

Facilitates on-going training and development of current staff and volunteers.

Promotes and practices safe work habits, identifying and resolving potential safety hazards, operational inconsistencies and any team member or customer incidents.

Provides the necessary health and safety training for staff and volunteers

Documents accidents, conducts initial investigation and determination of root cause in the interest of maintaining a safe work environment

Business

Delivers the agreed financial targets for the café

Develops promotional programmes to deliver the sales targets

Safeguarding

The Church takes the safety of everyone within the church very seriously

and expects that everyone will work within the Church safeguarding policy.

In particular, the Church expects anyone who becomes aware of a safeguarding risk or of actual abuse, to immediately raise this with the Parish Safeguarding Officer.

Those who work with children, young people and/or adults who are vulnerable should have a commitment to:

· Adhere to the church's policies and codes of conduct

· Treat individuals with respect

· Recognise and respect their abilities and potential for development

· Working in ways that meet and develop the personal, spiritual, social and pastoral needs

· Promote their rights to make their own decisions and choices, unless it is unsafe

· Ensure their welfare and safety

· The promotion of social justice, social responsibility, and respect for others

· Confidentiality, never passing on personal information, except to the person you are responsible to, unless there are safeguarding issues of concern which must always be reported to the person you are responsible to and to the safeguarding officer.

Person Specification:

1 Skills

1.1 Good written and oral communication skills

1.2 Good numeracy skills

1.3 Confident, enthusiastic and self-motivated with a great work ethic

1.4 Creative, innovative and willing to implement ideas and professional opinion

1.5 Team player with a demonstrable positive, ‘can do’ attitude and ability to motivate a team including volunteers.

1.6 Motivated by a passion for preparing food with quality and with great service delivery

1.7 Excellent customer service skills and demonstrable experience in a café environment- preferably in management, but not essential.

1.8 Able to show sensitivity and flexibility as circumstances demand

1.9 Resilient and able to work under pressure when faced with complex and demanding situations

1.10 Able to handle conflict and other sensitive issues in a calm and fair manner

Knowledge

2.1 Knowledge of the catering and / or coffee sector

2.2 Possess a high level of coffee art skills and knowledge

2.3 Sound knowledge of Hygiene, Health and Safety

Experience

3.1 Experience of preparing food to safe and high standards

3.2 Experience of working as a barista in a coffee shop

3.3 Experience of working with, supporting and guiding people and volunteers of all ages

3.4 Experience of line managing people

Qualifications

3.1 A good general level of education

3.2 Food Safety and Hygiene level 2

Working Arrangements

40 hours per week between the hours of 8am to 4.30 Monday to Wednesday, 8am to 6.30pm Thursday and Friday, 9 am to 4.30 pm on Saturdays. 10am to 4.30pm Sunday including up to three weekends per month (minimum two)

28 days paid holiday per year plus public holidays.

Plus 1 day paid holiday per year on your birthday

Salary Up to £14.79 per hour depending on experience (Annual £30,763)

Pension scheme

The PCC has a workplace pension scheme with NEST and follows legal requirements . Nest is the workplace pension scheme set up by the government.

You may be automatically enrolled into the occupational Pension Scheme however you may also choose to opt out of this. Should you opt to take out a Personal Pension Plan then this is a private matter between yourself and the financial institution concerned and does not involve the Church in any way.

References:

Excellent and unequivocal references

Current Employer

Former Employer

The Royal Parks is seeking a highly organised interim HR Systems & Payroll Manager to cover a 12-month period of maternity leave. This vital role will lead the smooth and seamless operation of our HR infrastructure, supporting over 350 permanent and seasonal employees who care for London's most iconic green spaces.

You will play a critical part in maintaining employee engagement by delivering an excellent HR operational service encompassing payroll, pensions, HR systems development and delivery, supplier contract management, and project work. You'll also manage and develop a team of HR Administrators, ensuring consistently high standards of service.

Our parks - spanning Hyde Park to Richmond - are visited by tens of millions of people each year. This role ensures that the people behind them are supported with first-class HR operations.

Key Responsibilities * Lead the management and development of HR Information Systems * Oversee payroll administration and manage external payroll supplier * Ensure accurate administration of Civil Service and Charity pension schemes * Deliver HR data and insights to support audits, reporting and workforce planning * Manage and develop the HR Administration team * Support pay and reward initiatives, including benchmarking and modelling.

What We're Looking For * Proven expertise in HR systems and payroll management * Collaborative and proactive leadership style * Strong data analysis and reporting skills * Knowledge of pension scheme administration and employment legislation * Experience managing contracts and ensuring compliance.

At The Royal Parks, you'll be part of a mission-driven organisation dedicated to public enjoyment, environmental care and the wellbeing of our people.

Join us, and help support those who protect London's most cherished green spaces.

The Research Manager will work in a small team that is responsible for commissioning and managing high quality, robust social research, and for synthesising and disseminating evidence of what works to support the most disadvantaged young people into good jobs.

About the role:

The Research Manager will support all aspects of Youth Futures research, from project development to impact.

This will include:

• helping to develop our research strategy
• identifying research questions alongside colleagues in Youth Futures
• working closely with our research partners and suppliers so that projects are delivered on time and to budget; and ensuring that all research outputs are consistently high quality and make clear, practical and impactful recommendations for practice and policy.

This role can be based at any of our hubs located in Birmingham, Leeds or London.  We currently operate a hybrid model of two-days per week in the office and three-days from home.

How to apply:

Apply via our website. A full job description and person spec can be found in the job recruitment pack. 

Due to receiving high volumes of interest in our opportunities, this vacancy may close earlier than the advertised deadline. To ensure your application is considered, please submit it as soon as possible.

We're looking for a kind, compassionate and resilient Team Leader to join our homelessness & complex needs service in Kensington & Chelsea.

£31,534.00 per annum, working 40 hours per week.

Want to feel like you're making a difference? You'll feel at home here.

Our benefits include:

Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

The post holder will be fully involved in all aspects of the day to day management of their designated service, including line managing the relevant front line staff.

You will lead in carrying out supervisions, case work management and working with the team to achieve service objectives.

You will work closely with the Contract Manager to ensure that the service delivers on all targets, both financial and those around the quality of the service.

9 - 5pm working Monday & Friday. Occasional asked to work weekend to ensure service needs are supported.

What you'll do:

- Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service

- Deliver effective supervision and team meetings with staff and ensure that information, reporting and communication

- Responsible for the personal development of staff, identifying high performers and feeding into the organisations succession plans

- Ensure that Key Performance Indicators (KPI's) required as part of the Contract are met and recorded correctly

- Develop key business relationships with all appropriate relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch

- Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer

- Carry out other administrative tasks as relevant to the service and directed by the Contract/Heads of Operations

- Deliver an out of hours on-call service for region, where required

- Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Contract Manager/Head of service , as appropriate

For the full list please see our website.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

- Enjoys social interaction and the company of others, networks in local business community

- Approachable and open behaviour

- Prefers working as part of a group or team

- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement

- Has a practical and logical mind and is naturally well organised

- Thrives on change and enjoys dynamic diverse environments

- Is confident with high levels of self-esteem

- Is respectful, articulate and sensitive in style of communication

- Is passionate and enthusiastic about his/her career and job experiences

- Is motivated towards excellence and improvement of personal performance with a can do attitude

What you'll bring:

Essential:

- Educated to degree level or equivalent

Desirable:

- Other relevant professional memberships and/or specialist qualifications are desirable

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Join Our Team as an HR Administrator 

Are you an organised, service-driven professional with a heart for people and a passion for purpose? Scripture Union, one of the UK’s most respected children and youth ministry organisations, is looking for a talented HR Administrator to join our team. 

About the role   

We’re Scripture Union (SU), we’re one of the UK’s longest-established children and youth ministry organisations, and we’re looking for a talented Administrator to join our team to support our HR function.

What You'll Do 

• Keep our HR engine running by providing excellent admin support 

• Maintain accurate employee records and databases 

• Help welcome new team members through recruitment and onboarding 

• Support training and policy implementation 

• Champion digital tools to streamline our processes 

• Deliver excellent service in every interaction 

Why Scripture Union 

• Hybrid working (2 days/week in Milton Keynes HQ) 

• Flexible hours (full-time or part-time from 22.5 hours/week) 

• Generous benefits: 23 days holiday + bank holidays + 5 volunteering days, up to 12% pension contribution, life insurance, and enhanced family leave. 

• A supportive, faith-filled environment where your work has eternal impact 

Important things to note before you apply.  

• We are committed to building a culturally diverse workforce. As part of this commitment, we welcome applications from people, regardless of their background.  

• The Movement takes Safeguarding seriously. This role will require a Disclosure from the Disclosure & Barring Service and has an occupational requirement to be filled by a committed Christian, active in church life. Equality Act 2010, Part 1, Schedule 9 applies.  

Who We're Looking For: Our Ideal Candidate   

We’re seeking someone who is not just good at what they do, but is  passionate about who we are what we do. Here’s what we envision in the right person: 

• Organised and Driven: You thrive on managing your own workload, setting priorities effectively, and juggling multiple projects with grace and precision.

• Deeply Committed to Faith: You have a strong personal commitment to God and live as an active Christian disciple, bringing your faith into your daily work.

• Process-Oriented: You’re always looking for ways to improve systems and processes, making things more efficient and effective.

• Service-Focused: You believe in delivering first-class service to colleagues and stakeholders, ensuring every interaction is handled with care and  professionalism.

• Digitally Savvy: You embrace digital tools and solutions to streamline HR operations and enhance the employee experience. 

Previous experience in HR is not essential as training and support will be provided to gain HR qualifications. 

As with all our team members, you will also:  

• Be a committed Christian who resonates with Scripture Union's mission and values, actively participating in a local church community.   

• Strive for a strong understanding of the Bible, applying its teachings to your daily life and inspiring others to do the same.   

How to Apply  

• If this describes you, and you are in agreement with the aims and beliefs of Scripture Union, then we would like to hear from you. To apply for this role, download a copy of the job profile. You will need to upload your CV (2 A4 pages max) and a covering letter (2 A4 pages max) detailing how your skills and experience reflect the person specification via Charity Jobs. All screening questions provided as part of your application, must be answered.  

If this describes you, and you are in agreement with the aims and beliefs of Scripture Union, then we would like to hear from you. To apply for this role, in the first instance please send your CV and a Covering letter via CharityJob.  All screening questions provided as part of your application, must be answered.  

Closing date: 31st July 2025. 

Interview date: 12th August 2025.

Interview location: At our Head Offices in Milton Keynes

Service Area Manager

We are seeking an experienced and dynamic Area Manager to join the Operations team covering West Midlands, West Mercia, and Rochdale.  This is a home-based role but regular travel throughout the area will be required.

Position: 6190 Area Manager

Location: Remote/Birmingham

Hours: Full-time, 37.5 hours per week

Contract: Permanent

Salary: £51,174.14 per annum, this role also currently attracts £5,000 per annum Contract Allowance

Closing Date: 9th July 2025. We reserve the right to close this vacancy early, if enough suitable applications are received.

The Role

As an Area Manager, you will ensure the provision of high-quality services, maintain effective relationships with key stakeholders, and provide strategic leadership to promote and develop services.

As an Area Manager, you will:

· Lead the service team to deliver excellent support to victims.

· Retain, maintain, and improve current commissioned contracts and secure additional funding.

· Develop and implement business and social value improvement plans.

· Foster a sense of shared purpose and value among team members.

· Generate and communicate strategic vision for services delivered in partnership with funders.

· Monitor local opportunities and maintain relationships with funders and stakeholders.

· Develop budgets and monitor costs to ensure best value and resource use.

· Act as the public face within the region, managing strategic relationships.

· Promote and lead innovative approaches to improve support for victims.

· Contribute to the wider work of the charity, shaping campaigning and service design.

About You

Ideally, you will have proven leadership experience in a similar organisation, demonstrating proactive, innovative, and effective management skills and the ability to secure high levels of performance, motivation, commitment, teamwork, collaboration, and trust from colleagues.

You must be capable of managing a demanding workload and balancing multiple demands efficiently.

Experience in effective partnership working and delivering innovation and change is essential. Strong communication skills are required, including the ability to prepare contract bids, deliver presentations, and develop publicity materials

You will need:

· Proven service delivery success

· Leadership of diverse, multi-site teams

· Budget and finance management experience

· Knowledge of relevant government policy

· Change management expertise

· Understanding of legal and ethical requirements for charities

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement.  If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply.

Please see the attached Job Description and Person Specification for further details once you apply.

In Return…

Benefits include:

· Flexible Working Options: Including hybrid working.

· Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.

· Birthday Leave: An extra day off for your birthday.

· Pension Plan: 5% employer contribution.

· Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.

· Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.

· Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.

· Wellbeing Support: Employee assistance programme and wellbeing support.

· Inclusive Networks: Access to EDI networks and colleague cafes.

· Sustainable Travel: Cycle to work scheme and season ticket loans.

· Career Development: Ongoing training and support with opportunities for career progression.

About the Organisation

This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events.

As part of the commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. The charity is also a Disability Confident Employer and provides a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition, which you believe may affect your performance during any aspect of the selection process, the team will be happy to make reasonable adjustments to enable you to perform at your best.

You may have experience in areas such as Manager, Team Leader, Project Manager, Case Manager, Service Manager, Service Delivery Manager, Service Lead, Service Deputy Manager, Deputy Service Manager.

Please note this role is being advertised by NFP People on behalf of our client.  

About the opportunity

We're in a fantastic position to have recently have partnered with the Education Endowment Foundation (EEF) for an evaluation of our programmes. 

We are now recruiting for a Programme Coordinator for our schools in Dorset.

• The Dorset Programme Coordinator oversees a caseload of up to seven partner schools. They manage the logistics and organisation of each school’s tutoring programme, working closely with the schools and pupils and managing the pool of volunteer tutors. They attend the weekly tutoring sessions at each school, as well as overseeing the quality of face to face and online tutoring, always working to deliver a great impact.
• The Dorset Programme Coordinator supports the recruitment of volunteer tutors, manages the tutor sign up process, develops relationships with schools including their Senior Leadership Team and subject teachers, collects data for monitoring and evaluation purposes, and works with other internal teams on business development opportunities.

Deadline: Thursday, 31st July 2025
Interviews: On a rolling basis. Early application is advised.
Start date: Ideally Monday 18th August 2025
Contract and hours: Fixed term contract until 31st July 2026. Full time. We offer flexible hours with 9:30-4 as core hours. A full working week is 37.5 hours.

Place of work: Hybrid / flexible, with regular travel to schools in Dorset. This includes areas such as Sturminster Newton, Ferndown, Blandford Forum and Shaftesbury.

Duties and responsibilities
 

• Responsible for the delivery of Action Tutoring’s tutoring programmes in partner schools, whether online or face to face. This includes working closely to manage all key stakeholders: schools, pupils and volunteer tutors; regularly attending weekly tutoring sessions; leading on reviewing and improving programme delivery, using data to reliably assess programme performance.
• Responsible for overseeing the quality of tutoring, engaging in quality assurance processes, and providing feedback to volunteer tutors to ensure effective and impactful delivery. Provide regular check-ins with tutors to ensure ample support and guidance is given to provide targeted tuition to pupils.
• Develop and strengthen relationships with key stakeholders in partner schools, including members of the Senior Leadership Team and subject teachers. Maintain clear and timely communication with relevant school staff, offering regular check-ins with key school stakeholders, and contribute to impact reporting to schools. Supporting the Programme Manager with strategies to retain and sustain school partnerships.
• Update and accurately maintain Action Tutoring’s database, including collecting timely data for monitoring and evaluation purposes, such as attendance records, baseline and interim assessments and pupil surveys. Reporting regularly on key performance indicators to key stakeholders and using them to enhance programme delivery. Work with the Programme Manager on business development, approaching new schools that might be interested in working with Action Tutoring.
• Proactively report to the Programme Manager on the details of Action Tutoring’s operations in their partner schools.

Person specification 
Qualification criteria:
 

• The right to work in the UK.
• Driving license and access to a vehicle for work purposes.

We are looking for some of the following attributes, though you might be more experienced in some areas than others:
 
Being the sole representative for a partner school, you will need to use your ability to work independently and with initiative, often organising your own time to meet deadlines. You’ll also need to have a strong aptitude for developing relationships with a range of stakeholders ensuring you uphold high standards of communication and adapt your style for different audiences. The nature of this role will also require you to demonstrate adaptability, resilience and the ability to cope with some uncertainty. 
 

This position would suit you if you’re looking to develop your experience in the education or charity sectors. Existing experience of working with young people and/or project management in a charity or education setting would be an asset. As a charity that values and celebrates people's diversity and champions opportunities for all young people, we are keen to receive applications from people who have experienced disadvantage and from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation. The role would be best suited if you are committed to equality, diversity and inclusion, as well as, committed to promoting and safeguarding the welfare of children.

You will be likely be more successful in this role if you have: 
 

• Experience of working with young people and/or project management. 
• Evidence of an interest in education and/or the third sector

‘Communication is one of the most important things, and I feel the ESU has set us up for life.’ Schools’ Mace 2024 participant  

 Oracy gives young people the skills and confidence to shape their lives and to build a more connected and cooperative world   

Both nationally and internationally, public discussion and political debate are increasingly polarised and divided. Social media, fake news and new technologies such as AI can create echo chambers, where claims pass unchallenged, and different views are hard to find. The English-Speaking Union shows that there is a more constructive and collaborative path.  The ESU was founded in 1918 to build greater understanding and friendships between people and nations. We are an educational charity with international reach, with an ESU in over 50 countries. Today our work is focussed on training young people in oracy – speaking and listening skills, in critical thinking and self-expression - to build skilful communicators and engaged citizens and leaders.  

The English-Speaking Union and our work is more important now than ever.  

Overview of the Team  

The Corporate Services team provides essential strategic and operational support across the organisation. Our governance function oversees compliance, risk management, and performance frameworks. The finance team manages budgets, financial planning, and reporting. All of this contributes to effective decision making. We are also responsible for looking after our properties, which includes maintaining oversight of two commercial leases, and maintaining Dartmouth House which is a grade II* listed events venue and our Head Office in Mayfair.

 Purpose of this role  

The Senior Governance Officer will provide high quality support to the Board of Trustees and its sub-Committees, and the Chief Operating Officer. This role will work closely with the Executive Assistant to the Director General. 

This role is ideal for someone who enjoys being at the heart of an organisation’s operations—helping to keep the corporate services running smoothly, so that our Education and Supporter teams can focus on delivering impact through our programmes. 

Responsibilities and Expectations  

• Provide governance support including the preparation and timely circulation of agendas, papers, minutes and action logs for Board and Committee meetings. 
• Monitor and report on progress against Board and Committee actions, ensuring timely follow-up and delivery. 
• Ensure the charity complies with statutory, regulatory and sector best practice, including maintenance of key registers including the risk register, gift & hospitality register, declarations of interest, and compliance trackers. 
• Maintain the organisation’s contract register, tracking review dates and supporting internal contract reviews and renewals. 
• Provide high-quality administrative and organisational support to the Chief Operating Officer, helping to ensure smooth day-to-day operations. 
• Assist with the planning and delivery of the annual external audit, working with colleagues and auditors to meet key deadlines. 
• Support the delivery of the annual Board effectiveness review, gathering feedback and helping to implement improvements. 
• Facilitate due diligence checks as needed, liaising with legal advisors to ensure accuracy and compliance. 
• Deliver one-off projects and provide flexible support across the Corporate Services team as required. 

Skills and Experience  

• A good understanding of Charities Act and Charity Governance Code. 
• A track record of providing secretariat support, including minute taking. 
• Excellent administrative skills, highly organised with very good attention to detail. 
• A tactful and conscientious individual who can navigate through complex situations 
• Understands the importance of maintaining confidentiality
• Strong written and oral communication skills. 
• A motivated self-starter who can quickly translate issues into solutions. 
• A team player who can quickly build trusted relationships at all levels. 
• Strong communication and interpersonal skills. 
• Can confidently and professionally challenge and hold people to account. 
• The ability to manage several projects simultaneously whilst working at a high standard.
• Excellent IT skills including Microsoft Office. 

• 28 Days Annul leave plus bank holidays
• Enhanced pension
• Cycle to work scheme
• Group life cover
• Employee Assistance
• Virtual GP
• Season Ticket Loan

Join Us as Our Chief Operating Officer (COO)

Chief Operating Officer (COO)
Salary: £50,000 – £60,500 (depending on experience) 
Location: Fulham, London SW6 (1 day a week remote optional) 
Hours: Full-time, 35 hours per week (Mon–Sat, mostly 9am–5pm)

The Organisation

Action on Disability (AoD), one of London’s leading Deaf and Disabled People’s Organisations, is seeking an experienced, values-driven Chief Operating Officer to join our leadership team.

The Post

You’ll play a pivotal role in shaping and delivering our ambitious 5-year plan, supporting and deputising for the CEO, managing service leads, and ensuring smooth day-to-day operations across our Youth, Employment, and Independent Living services.

We’re looking for someone with a strong track record in senior management, financial planning, people leadership, and securing funding. You’ll need to be highly organised, strategic, and committed to disability rights and the Social Model of Disability.

This is a hands-on, in-person role at our accessible Centre for Independent Living in Fulham, with occasional Saturday work and flexibility to work remotely one day a week.

We actively encourage applications from Disabled people and people with lived experience.

Any prospective candidates who would like an informal chat with CEO David Buxton about the job, can drop him an email - details available at the next stage on our website.

Closing Date: Friday 18 July 2025, 12 noon
Interviews: 23 and 24 July 2025

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website where you can complete your application for this position.

Action on Disability prides itself on being an accessible and equal opportunity employer.

No agencies please.

About Us

Bridges Outcomes Partnerships (BOP) is a not-for-profit social enterprise that works alongside Government, community groups and specialist Delivery partners to design and deliver vital services that support people to improve their lives, in areas ranging from housing and employment to education and health & wellbeing.

The role of BOP spans project development (working with Government and others to design and launch the service), project management (coordinating the delivery phase, managing performance, and liaising with the various stakeholders) and project finance (funding the project until it starts to earn outcomes payments). Our own funding comes from a group of pioneering social investors, including The Office for Civil Society, Big Society Capital, Pilotlight, Trust for London, who, like us, are motivated by improving lives and changing the system for the better.

This is an exciting opportunity for someone who wants to make a difference and is passionate about using data to change lives.

About the opportunity

As an Impact Analyst you will work within a team of skilled analysts. A key programme you will become an integral part of delivering will be a community based, preventative emotional resilience and wellbeing pilot called Turning Tides

Turning Tides is a two-year pilot programme testing innovative means of protecting and promoting the mental health and wellbeing of vulnerable young people along the North Yorkshire Coast. The programme leverages local organisations and their expertise, providing each young person a dedicated coach who works to identify a participant's strengths and ambitions – and takes a community-based asset development approach to match those goals with opportunities in the local area.

Responsibilities

Your responsibilities will include.

· Overseeing all data related aspects of the programme including data collection, extraction, cleaning, analysis, reporting, and presentation.

· Gathering and analysing quantitative and qualitative data to measure the impact of service innovations for the programmes you are working across. Produce regular reports and insights that aid decision making to continuously improve programme design.

· Taking initiative to propose and implement relevant analyses to the project to maximise positive impact for participants with the programmes you are supporting.

· Building relationships and working at times directly with Delivery Partners (VCSE organisations who are delivering the frontline services for the programme) to ensure they are able to use the data systems accurately and effectively,

· Identifying opportunities for process automation and improving utilisation of management data by colleagues across the programme.

· Supporting the Programme Lead on all operational and project management needs, including coordination of team activities and providing other administrative support.

· Working with the Investment Lead and colleagues in Finance, to ensure invoices for outcomes achieved by participants within programmes are processed.

· Engaging with other analysts across BOP to share learnings from your own project and implement learnings from other projects in your own.

Competencies

To take on the above responsibilities, we will be looking for you to demonstrate strengths in the following competencies:

· Curious and Inquisitive: You crave knowledge and consistently seek learning opportunities.  You look for patterns and ask questions that nobody else has thought to ask.

· Data and Analytical Skills: You are good with numerical data and analysis and are able to accurately assimilate information and develop critical insights to inform decisions.

· Passion and desire to make a positive difference to the lives of vulnerable people.

· Problem Solving: You can make sense of something complex and recommend practical solutions.

· Adaptable:  You can adapt easily to changes in work. You are flexible and act as an advocate for change.

· Communication: You can confidently communicate your ideas verbally and in writing. You can simplify complexities and adapt your communication so others can understand.

· Autonomy: You take ownership of your tasks and can plan and manage your own time to achieve them.

· Relationship Building and Teamwork: You can build credible and trusting relationships both internally and externally.

· Attention to Detail: You are detail focussed and you ensure the work you produce is accurate and of a high quality.

· IT and Data Analytic Skills: You have an excellent working knowledge and understanding of Excel and PowerPoint, and you embrace the opportunity to learn new IT applications.

·  Previous Power BI experience would be highly desirable and experience of working on a CRM (such as Salesforce) would also be beneficial for this role

What we will offer you

• We are a flexible employer and we will support you to ensure you achieve a healthy work life balance.

• You will be joining an incredibly dedicated, vibrant, dynamic and talented team of people who are deeply passionate about services which improve people’s lives and public sector reform.

• You will get 25 days’ annual leave plus 8 days for bank holidays plus a birthday leave day and 2 additional ‘gifted’ day/s between Christmas and New Year.

• We offer a Salary Sacrifice Pension Scheme.

• We offer 4 x Life Insurance, Income Protection Insurance and Wellbeing benefits & resources.

• We also offer Private Medical Insurance on successful completion of your probation period (for permanent roles)

• You will be able to access Learning and Development opportunities.

Application process/next steps

Please note we are only accepting applications via the 'redirect to recruiter' link to the Applied platform.

You’ll answer some questions that are related to the day-to-day job and will be asked to upload your CV. Your answers will go through our sift process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers.

NB To keep your response personal and genuine, we ask that you don't use AI tools (like Chat GPT or others) to answer the applications - we're looking for your own voice and experience to come through.

If you are shortlisted, we’ll invite you to the next step, which will be first and second round interviews with some of our colleagues. Once we have concluded the process we would like the successful candidate to start in mid August if possible.

We will be taking applications for this role on a rolling basis so encourage you to apply early as the advert may close prior to the deadline.

Bridges Outcomes Partnerships is an equal opportunities employer and ensures that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. We welcome applications from candidates of all backgrounds and will make reasonable adjustments for any part of the recruitment process for candidates who meet the minimum criteria for the role. Please note, for this particular role candidates will require Right to Work in the UK.

Background
VCKC empowers people to develop skills, knowledge, confidence, and positive relationships through rewarding volunteering. We enable people to improve and maintain their health, find paid work where that is one of their aims, and increase their independence.

VCKC helps local community organisations to recruit and manage volunteers to provide their vital services, while also ensuring placements are accessible, inclusive and safe, and that volunteers have a good quality experience that responds to their volunteering goals.

Main Purpose of Job
● To provide people with criminal records released (or about to be released) from prison or secure hospital with advice, assistance, and advocacy services in order to improve their wellbeing, enable them to establish and sustain independent
lives, and reduce their risk of re-offending
● To help InsideOut participants to maintain and develop strong, healthy relationships with those around them – friends and family, neighbours, civil society, and those able to support them or offer them opportunities to support others
● To use volunteering to develop participants’ skills, knowledge, and confidence
● To enable participants to gain paid employment/self-employment where this is their aim
● To develop and maintain good working relationships as part of the VCKC team (maximising potential to contribute to a positive culture and to achieve our shared objectives)
● To liaise with a wide range of statutory and non-profit stakeholders, including prison staff, health, and probation service teams, to further the objectives of the programme
● To promote the impact of the service and the needs of participants

Please refer to the job description for further information. 

In your cv and cover letter, please outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history.

Interviews will be held on Tuesday, 22 July. Interview questions and presentation tasks will be shared with shortlisted candidates in advance. 

Webinar and Q+A: For a chance to find out more about our organisation, the Inside Out project and this particular role, join our webinar and Q+A session on Thursday 10 July from 12pm to 1pm.

Please click on the ‘How to apply’ button to access the full application instructions, inlcuding the sign up link to our webinar, and how to contact us for an informal 1:1 chat.

About the role

The Royal College of Obstetricians and Gynaecologists (RCOG) plays a leading role in improving women’s healthcare across the world. We have an exciting opportunity for an Event Co-ordinator to join our team. This position is based in the Events and Corporate Development department and reports directly to the Events Manager, to play a leading role in delivering a high standard and quality events.

As an Event Co-ordinator, you will be at the heart of our event operations, working closely with clinical organisers and specialist societies to ensure seamless planning and execution of our events. This role is crucial in managing all logistics, planning, and ensuring each event runs seamlessly from inception to the event.

Responsibilities:

• To have full ownership and responsibility for the delivery of events, both face-to-face and virtually
• Provide onsite management during events, ensuring smooth execution and addressing any issues that arise promptly
• Develop and maintain strong relationships with our volunteer clinical organisers, ensuring their vision and expectations are met and align with the College objectives
• Assist with post-event evaluation and feedback collection, ensuring continuous improvement for future events

For the full list of key responsibilities, please check the recruitment pack.

About you

This position is well suited to someone who has a passion for delivering a high standard of events and enjoys keeping track of multiple events at one time who is looking to make a tangible impact in improving the standards of women’s health around the globe. You will enjoy the attention to detail and be comfortable working both independently and collaboratively. We are looking for someone who is customer focused and possesses the following skills and capabilities:

Requirements:

• Previous event organisation experience
• Experience of virtual event delivery
• Excellent verbal and written communication skills
• Collaborative and adaptable, with the ability to interact with organisers and internal team confidently to achieve the teams objectives
• Strong attention to detail, with the ability to multi task when working on a number of events concurrently
• Ability to bring new ideas to the team to continuously strive to enhance and improve our portfolio of events
• Comfortable learning and using event management software

Our culture and benefits

As a key member of the team, you will be located in our offices in London Bridge. We offer a friendly, values led working culture with an excellent benefits package that includes:

• Agile and flexible working environment and free lunch onsite
• 25 days annual leave, plus bank holidays and office closure from 25 December to 1 January
• 10% pension contribution after probation
• Enhanced wellbeing and family support
• Interest-free bike and season ticket loans after probation
• Tailored Learning and Development and study leave
• Affinity staff networks
• Life assurance and income protection schemes
• Lifestyle discounts

For a full list of the benefits we offer, please visit our careers site.

How to apply

• Click on Apply to be taken to our recruitment platform, Applied. Please visit our careers website, to download the full Job pack.
• Closing date: 10.00 am on Monday 14 July 2025
• We encourage candidates to apply early and reserve the right to close the advert and appoint before the closing date.
• If you have any additional questions about the role or how to apply, please contact the People Team.

We believe that diverse teams will deliver the best outcomes for women's healthcare and we strive to be an inclusive employer. We welcome applications from all backgrounds and particularly encourage candidates from underrepresented groups, including those from black, Asian and minority ethnic backgrounds and people with disabilities. To find out more, please see our Diversity Policy and Equal Opportunities Policy.

If you require any adjustments to apply for this role or need the job advert in an alternative format, please contact us. We are happy to support with reasonable adjustments to accommodate individual needs throughout the recruitment process.

Please note: We are only accepting applicants with a right to work in the UK; we are unable to sponsor people requiring a work visa.

About us

The RCOG is a professional membership association dedicated to improving women’s health care across the world. We do this by setting standards for clinical practice, providing doctors with training and lifelong learning, and working with partners to advocate for women’s health and health care across their life course. We are a global leader in this specialist area, supporting 18,000 members in the UK and internationally.

We are a values-led organisation placing high standards, innovation, openness, inclusiveness and trust at the centre of all we do.

JOB DESCRIPTION

 Job Title:  Internal Auditor 

 Location:  London or Nairobi (with a right to work)

 Reporting to:  Chief Executive Officer (CEO) functional line to the Director of Finance and Operations

Grade and salary  Grade F (in line with national salary scale)  UK - £43,800 per annum , Kenya - Ksh 5,010,684 per annum

Type of position: National (as above)

 Contract terms and hours: Open ended (depending on funding). Full time, 37.5 hours per week  

Background:

Saferworld is an independent international organisation working to prevent violent conflict and build safer lives. We work with people affected by conflict to improve their safety and sense of security, and conduct wider research and analysis. We use this evidence and learning to improve local, national and international policies and practices that can help build lasting peace. Our priority is people – we believe in a world where everyone can lead peaceful, fulfilling lives, free from fear and insecurity. We are a not-for-profit organisation operational in nine countries across Africa, Asia and the Middle East. Saferworld is committed to providing a safe and trusted environment that safeguards our staff, partners and communities. Our organisational integrity is derived from the values and principles that underpin and guide our work.

Saferworld’s staff are at the heart of our work and their skills and expertise ensure we continue to function a leading conflict prevention and peacebuilding organisation. As we evolve and grow, we want to ensure our programmes, research and capacity interventions retain their quality, stay rooted in the voices of people living in conflict, and ensure our staff are motivated and challenged in their work.

The success of our organisation’s mission depends on people. Capitalising on what is unique about individuals and drawing on their different perspectives and experiences will add value to the way we work. Saferworld is committed to the principles of equality of opportunity for all and seeks to promote a positive approach to equality and diversity and within the scope of the relevant legislation, to having a workforce and working environment that is free of discrimination, prejudice, stereotyping, harassment, victimisation and undignified behaviour. We oppose all forms of unlawful or unfair discrimination.

The Internal Auditor role will undertake internal audit assignments, develop country-specific internal audit processes or thematic internal audits and work with our London and global teams to support external audit processes in countries of operation, oversee the global audit register, and with teams across the organisation advance effective financial management performance across the organisation

Job purpose:

Reporting to the CEO and working closely with the Director of Finance and Operations, the post holder will undertake internal audit assignments and compliance reviews aimed at improving Saferworld’s internal systems and processes. The post-holder will also support the development of financial controls and build the capacity of finance and operational teams to implement them effectively.

The role requires a high level of initiative; proven skills and experience in project management; experience working collaboratively with others to achieve our vision; and strong communication and problem-solving skills.

The post-holder will have a successful track record in designing and leading internal audit processes and strengthening control systems, preferable at a complex organisation with multiple country offices/business units.  Additional experience working with offices/partners in/on conflict affected contexts is highly desirable.

Roles and responsibilities: 

Plan and carry out internal audits

• Draw up a yearly Internal Audit Plan based on key risks and an assessment of audit needs and agree it with the CEO in consultation with the Director of Finance and Operations and Director of Policy and Programmes.
• Carry out internal audit assignments across departments, projects, and programmes to assess compliance with financial policies, donor agreements, and statutory regulations, including negotiating terms of reference with relevant system/area owners, preparing reports, presenting the findings to the Senior Leadership, and following up on recommendations.
• Review financial transactions and accounting records, including data from SUN, to ensure accuracy and integrity.
• Support necessary pre-audit preparation work related to external audits (both statutory and project audit) and assist the teams in ensuring smooth audit. 
• Maintain the organisation’s register of grant and project audits, ensuring that audit findings recommendations are clearly documented and shared.
• Monitor the implementation of these recommendations and follow up on corrective actions to ensure timely and effective solution.
• Carry out special investigations, as required by the Saferworld CEO or Senior Operational Team (SOT). 

Strengthening organisational systems and risk controls

• Produce an annual review of the overall effectiveness of Saferworld’s systems of internal control and make recommendations and arrangements for identification and management of risks and produce an annual plan to address these areas.
• Report quarterly to the Senior Operational Team (SOT) on the annual review and plan.
• Attend the governance/Board of Trustees Finance and Audit Committee four times a year and produce a report for the meetings, including feeding back on learnings from internal audits carried out.
• The post-holder must maintain independence and objectivity in carrying out audits and investigations. They have direct access to the Board/Audit Committee when necessary.
• Produce quarterly report for the Board meetings.
• Promote a culture of accountability, transparency and continuous improvement across the organisation.

 Key working relationships

• Director of Finance and Operations
• Director of Programmes & Policy
• Head of People
• Regional Directors
• Head of Governance and Operations
• Finance Business Partners
• Country Directors/Managers
• Country Finance Managers
•  

Scope and accountability

Decision making and limits of authority

• Methods of investigation within assigned internal audits, reviews, findings and recommendations to CEO & Director of Finance and Operations
• Key that the Internal Auditor is seen to be able to provide independent advice, guidance and analysis. 

Financial resources

• Financial responsibilities primarily about auditing financial management practices and processes

Other resources

• Audit investigations data and reports, internal audit plan, guidance and tools for supporting effective risk assessment and risk management – works globally
• Contribute to the implementation and effective use of financial systems (works globally)

People management

• Capacity building country finance managers in relation to financial systems and processes.
• Capacity building staff and partners in relation to risk assessment and management

Legal, regulatory and compliance responsibility

•  Key internal role in ensuring compliance with financial policies and procedures (internal) and financial regulations (external), and in identification on risks/noncompliance issues for addressing 

Person specification 

Knowledge

• Excellent understanding of internal audit principles and methods and risk identification and management
• Auditing or accounting professional qualification (e.g. ACCA, CPA, CA, CIMA or Certified Internal Auditor with active membership status) and sound knowledge of accounting procedures, principles and systems
• Good understanding of and experience using SUN system will be an advantage

Experience

• Extensive experience in the internal audit function in a large/medium-sized NGO or similar complex organisation 
• Experience of undertaking a variety of audit related, research/ evaluation and project management work
• Familiarity with donor-funded project audits (FCDO, EU) and related compliance requirements
• Experience in working with programme teams (particularly in different country settings), sharing learning from audits, and supporting implementation of recommendations
• Experience in training or mentoring staff on compliance, internal controls, and financial procedures.

Skills

• Strong analytical and quantitative skills
• Skills to build effective, trusting relationships at all levels of the organisation, and ability to influence senior managers and other stakeholders regarding the importance of effective controls
•  Excellent project management skills with experience in planning, organising and delivering audit assignments Excellent facilitation, negotiation, verbal and written communication skills with the ability to write reports and present complex/sensitive information in an understandable way to a range of audiences
• Solution-oriented, pro-active, flexible, a team-player, and responsive
• Strong interpersonal and team-working skills
• Good IT skills, including in MS word and excel 

Other

• A willingness to promote the work of Saferworld and work collaboratively with others
•  Ability to work in a non-partisan manner, sensitive to differences of ethnicity, religion and gender
•  A commitment to learn and be open to new ideas and approaches
•  Demonstrated commitment to principles of transparency, accountability, and honesty
•  Commitment to and compliance with Saferworld’s safeguarding principles
•  Knowledge of applicable laws, donor regulations and statutory reporting requirements in countries where Saferworld operates

Other requirements

Travel will be required for purposes of capacity building, internal audits and investigations, within country offices

Application process 

To apply:  Apply through our vacancy portal on our Saferworld Jobs website

Upload your CV and a covering letter addressing the person specification and why you feel your experience matches the requirements of the role.

Closing date for applications:  23rd July 2025

Battersea is undergoing a significant transformation programme (Launchpad) to revolutionise how we work with, utilise, and learn from data. This new approach will enhance animal, customer, and supporter journeys and embed a truly data- and insight-driven culture across the organisation.
The Business Analyst role will initially support the successful delivery of the Launchpad programme and, following its completion, will focus on driving continuous improvement and change initiatives on our new Salesforce Lightning CRM and other related platforms.

Overall objectives:

• Contribute to the successful delivery of the Launchpad programme by supporting project and workstream activities such as business process mapping.
• Collaborate with stakeholders to identify, analyse, and prioritise business needs and translate them into actionable requirements.
• Lead the end-to-end business analysis process, including requirements gathering, process mapping, and supporting testing and implementation testing and implementation.

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year.
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 14th July 2025
Interview date(s): Early applications are encouraged as interviews will take place on a rolling basis. The vacancy may close early if filled.

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.