Operations Support Officer Jobs in Manchester

About SafeLives

We are SafeLives, the UK-wide charity dedicated to ending domestic abuse, for everyone and for good.    

Last year alone, 14,000 professionals received our training. Over 80,000 adults at risk of serious harm or murder and more than 100,000 children received support through dedicated multi-agency support designed by us and delivered with partners. In the last six years, over 4,000 perpetrators have been challenged and supported to change by interventions we created with partners, and that’s just the start. 

Together we can end domestic abuse. Forever. For everyone.

About the role

We are looking for a values-led, senior People professional to provide maternity cover for the role of our Senior People & Culture Manager. The successful postholder will be responsible for providing high quality generalist People & Culture services at SafeLives, in conjunction with a People & Culture Officer. The role will oversee the smooth running of key HR operations and will be instrumental in building a culture amongst our employees that reflects our values through the provision of excellent People support.

As part of a small, ambitious team you will provide a range of comprehensive, and customer orientated human resources services which support the implementation of SafeLives’ People & Culture strategy. You will be the lead operational HR professional, supported by the Director of People and Culture on strategic matters and a full- time People & Culture Officer on transactional matters, and access to external legal and HR consultancy support when needed. There will be a strong focus on supporting the embedding and development of our culture and behaviours; employee engagement; learning and development, and staff well-being across the organisation.

Hours: Full-time, 37.5 hours per week.

Contract: Fixed term, maternity vover for 9 months.

Location: Remote with occasional travel to London and Bristol offices.

Benefits

• 34 days' holiday incl. public holidays
• Flexible working e.g. compressed hours
• Cycle to work scheme
• Eye care vouchers
• Pension scheme with 4% employer contribution
• Childcare vouchers
• Employee assistance programme
• Clinical supervision
• Holiday purchase scheme to buy up to an additional 5 days
• Enhanced family leave policies
• Enhanced sick pay
• Professional development fund
• Individual learning budget
• Restorative practice training
• Time off in lieu 

If this challenge sounds as exciting to you as it does to us and you believe you have the qualities we have described, please take a look over the job description and submit a 500-word cover letter and CV.

Closing date: 9.00am on 3rd April 2025. 

SafeLives is a committed provider of equal opportunities for all; please see our job description for full details.

No agencies, please.

About us:

The UK Cyber Security Council works to bring together stakeholders to build and drive engagement in the cyber security profession, through developing standards and ethical practice, demystifying career routes into the profession and promoting the profession.

In collaboration with multiple UK Government departments and the National Cyber Security Centre (NCSC) we develop, promote and oversee nationally recognised standards for cyber security, in support of the UK Government’s National Cyber Strategy to make the UK the safest place to live and work online.

The UK Cyber Security Council also offers organisational membership, which is open to all organisations that share an interest in promoting, supporting, and developing the cyber security profession.

About the role:

The Quality and Performance Manager will be responsible for cultivating a culture of excellence, emphasising high performance, quality, and compliance to exceed targets across the external licensed bodies. In this role, you will utilise your skills in stakeholder management, influence and coaching to enhance performance within the licensing area.

Your primary focus will involve collaborating with key stakeholders to ensure the seamless and efficient delivery of the professional registration process, tailored to meet the specific requirements of our users and participants. You will drive continuous improvement and promote best practices. A pivotal aspect of this position involves identifying performance challenges and effectively motivating and managing organisations and their teams to find solutions and elevate performance levels.

The ideal candidate will excel in building relationships and communication, maintaining productive cross-contractual and interdepartmental relationships with key stakeholders across different organisational levels to optimise performance.

Collaborating closely with external partners and the internal professionalisation and wider Council team, you will enhance and streamline performance by identifying, developing, and assisting in the implementation of innovative and impactful solutions. This role is centred around achieving results, requiring exceptional management and decision-making skills that can be applied to the intricate operations of complex licensed contracts.

To support these responsibilities, the role holder should possess knowledge and experience in reporting, analytics, data management, budgeting and enabling comprehensive and robust performance optimisation. Through ongoing performance analysis, you will provide guidance to licensed bodies to address and mitigate performance, quality, and compliance concerns while identifying key areas for improvement, ultimately establishing a proactive approach to managing performance related risks.

The role holder will need to work closely with the Head of Professionalisation to ensure updates, best practice and areas for improvement are communicated effectively and in an impactful way both internally and externally. It is expected that you will attend a range of external and internal events and initiatives to help raise the profile of and work of the Council, support pipeline growth and grow demand. 

Main Duties and Responsibilities

Quality

· Develop, implement, and manage quality practices that meet the requirements of the license, as well as requirements set by Government (NCSC and DSIT) to ensure that processes and procedures are compliant. 

· Manage and improve the quality framework that delivers an excellent standard of assessment, ensuring that the outcomes are exceeded and improving applicants’ experience. 

· Take a lead role in developing the Councils approach to understanding and measuring quality and outcomes through the whole professional registration process being administered by licensed bodies. Highlight areas of improvement, identify solutions and put plans in place,

· Develop a community where good practice can be shared. 

· Be responsible for ensuring all relevant individuals are added to the professional register in a timely manner and communicated to appropriately by all parties

· To manage the day-to-day relationship with external partners and stakeholders, deal with any queries in a timely manner. 

· Research, build and embed a feedback system to contribute to continuous improvement

· Work with the Director of Finance and Operations to ensure that payment structures are in place and undertake monthly reconciliation

· Ensure a robust moderation processes and plans are in place, work with the Technical Advisory Panel members and chairs to ensure members are aware of moderation support needs, complete them within agreed timescales and provide timely feedback to licensed bodies.

Performance

· Responsible for the performance management of contracts, ensuring internal and external reporting requirements are adhered to, KPI’s are set, managed and continuously reviewed and reported to LT.

· Oversee all renewal and extensions for client contracts, which will include financial and system performance based KPI’s, including the need to be accountable for the accuracy of financial tracking, cost control, overhead management, and invoicing. 

· Managing audit requirements in relation to the contracts, including preparing documentation, coordination, addressing findings and maintaining records.

· Working with various internal and external partners to identify and define solutions for complex issues, working with the appropriate stakeholders to design and implement positive outcomes.

· Work with the marketing and comms lead to ensure that Marketing and comms plans meet the requirements of the license, and that the Council strategy is aligned to support. 

· Work with the events and membership co-ordinator to highlight opportunities for collaboration with stakeholders and partners that will support Council strategic objectives. 

 

General Responsibilities

· Lead on workstream as guided by Head of Professionalisation and in collaboration with Professionalisation team members

· Manage key risks and follow escalation process when necessary

· Ensure there is cohesive and aligned work with colleagues within the organisation

· Maintain open and effective communication with internal and external colleagues

· Prepare status reports as required for the Head of Professionalisation

· Comply with data protection legislation and act responsibly on matters of data disclosure both internally and to third parties

· Represent the Council in stakeholder meetings and external events

· Represent the Council in a professional manner and to act at all times in a manner which will not damage its reputation.

· Work from a positive, growth mindset to solve issues and problems that may arise and to adhere to the organisation values

· Carry out such tasks as the COO/Head of Professionalisation may from time to time deem necessary for the effective and efficient functioning of the Council

Person Specification:

Essential:

Experience

• Experience with self-assessment process and Quality Improvement plans
• Experience of creating cultures that embody positive change, continuous improvement and equality
• Experience of managing a supply chain including setting and achieving KPIs and contract conformance
• Management experience and understanding of contractual and performance management with the ability to deliver results
• Experience of successfully delivering an outcome-based contract
• Experience of driving performance, identifying areas of concern and implementing projects for performance improvement

Skills, knowledge and qualifications

• Clear understanding of the purpose of professional registration and associated processes
• Strong interpersonal skills, ability to negotiate and influence a wide range of stakeholders
• Excellent communication skills with the ability to communicate clearly and effectively
• Ability to analyse a range of data from a range of sources to develop insights and support decisions
• Ability to respond quickly in a fast-moving environment, and make key decisions aligned to business goal

Personal Attributes & Approach

• Commitment to a registrant-centred approach
• Confident, positive and hard-working team player – happy to go above and beyond
• Ability to work flexibly within changing priorities and a capacity to be adaptable as required to deliver completed tasks to set deadlines
• Excellent IT and digital skills including Microsoft 365
• Ability to work on own initiative, as well as in consultation and negotiation with senior managers and other stakeholders as required
• Commitment, determination and resiliency

Desirable:

· Relevant QCF Assessor Qualification – e.g. D32/D33/A1/CAVA/TAQA Assessor

· Relevant Internal Verifier/Internal Quality Assurer qualification – e.g. D34/V1

· Previous audit experience

· Demonstrated success in producing efficiencies/increased outcomes against target

· Significant operational management experience

Next Steps

Deadline for application: Friday 28th March 5pm

Interviews: w/c 7th April or w/c 21st April

Start date: As soon as possible

he role of the Operations Officer (Licensing and Compliance) is to support the coordination, development and delivery of licensing and compliance processes and procedures across the Award Association.

The Operations Officer (Licensing and Compliance) will assist the Senior Licensing and Compliance Manager and other members of the Operations Team to ensure that, through the consistent and proactive use of standards, policies and quality assurance processes, backed up by effective licensing, the intellectual property and good reputation of the Duke of Edinburgh’s International Award is effectively protected.

The role will work closely with Operations Directors and Operations Managers to assist predominantly with compliance management for all Award Operators, including National Award Operators (NAOs), Operating Partners (OPs) and Independent Award Centres (IACs).

Key Responsibilities

• Assist Operations Managers and the Senior Licensing and Compliance Manager with NAO, IAC and OP licence reviews/compliance checks including but not limited to providing administration support, drafting content where required and reviewing reports.
• Assist the Senior Licensing and Compliance Manager with issuing of and drafting correspondence in relation to all licence documentation (terminations, licence extensions, agreements, and certificates etc).
• Assist the Senior Licensing and Compliance Manager and Operations Managers with the ongoing compliance management process for NAOs and OPs.
• Review policies and operational procedures submitted by Operators to ensure they are compliant with the International Award Foundation (IAF) standards and provide feedback/guidance where necessary.
• Assist the Licensing and Compliance Manager to disseminate information regarding licensing and quality assurance processes to Foundation colleagues, and to the wider Association when appropriate.
• Fulfil the role of lead reviewer on licence reviews for all Operators as required.
• Assist, where necessary, the development and maintenance of key Award Foundation and Association policies, including periodic reviews and updates where necessary.
• Assist with ad hoc projects as required.

Hours: A minimum of 37.5 hrs per week (excluding breaks) worked Monday to Friday within core hours 8am to 6pm, plus regular evening and some weekend work

Contract: Permanent, subject to successful completion of a six-month probationary period

Salford CVS is now seeking to appoint to the position of Director of Operations.

Our new Director of Operations will be primarily responsible for ensuring our operational delivery pieces of work are delivered to a high standard, to targets and within timescales.

They’ll be responsible for line managing our current service and programme managers, ensuring that service / programme operational plans (including KPIs) and relevant individual staff work plans are in place and being adhered to.

The successful candidate will need to be an excellent and experienced people manager – with a focus on being firm but fair – as they will also oversee the line management via these managers of our operational delivery staff.

In addition, the Director of Operations will be responsible for ensuring tailored, robust and effective monitoring and evaluation systems are in place for all of our operational delivery work; seeking to demonstrate not just what we have done, but what we have achieved and the impact our interventions have had.

The post-holder will be responsible for reporting regularly and to a very high standard to the Chief Executive and Board of Trustees of Salford CVS; and to our funders, commissioners and partners.

Candidates will need to understand, implement and manage information governance and GDPR; safeguarding rules and regulations; and all aspects of relevant health and safety in relation to our operational delivery. They’ll also oversee marketing and communications for the organisation – working under the direction of the Chief Executive - so will need to be media savvy and have excellent IT skills.

Our successful candidate will require business and financial acumen to ensure that current and future operations continue on a sustainable and viable basis and will have the skills and experience to be able to evidence positive outcomes and impact for funders, customers and beneficiaries alike.

We’re looking for someone who is a team player; and who can take direction from their Chief Executive; someone who is solutions-focused and able to effectively manage a range of people and services; a person who has a keen eye for detail but can see the bigger picture; who works hard but likes a laugh; and who believes in our values and purpose.

The Director of Operations will have wide-ranging responsibilities for the development, implementation and performance of all operational delivery projects and programmes of work.

This is a senior role within our well-established charity, and we expect the post-holder to play a proactive and productive role as a member of the organisation’s small Senior Management Team.

They will lead, direct and manage all operational delivery projects and programmes across the organisation. They will be responsible for all aspects of operational management, ensuring high quality delivery of programmes in line with contract and funder requirements.

The post-holder will personally line manage all operational Programme Managers, ensuring that service / programme operational plans (including KPIs) and individual staff work plans are in place and being adhered to and delivered against.

If this sounds like you, then please visit our website and complete an application form. Please note, we do not accept CVs – application forms only.

Closing date: 10.00am on Monday, 10th March 2025.

First interviews: Tuesday, 18th March 2025.

Second interviews: Thursday, 20th March 2025.

We reserve the right to review applications before the closing date should we get sufficient applications.

Please note late applications will not be accepted.

The Operations Manager will work closely with the Managing Director to ensure the charity operates effectively. The Operations Manager will lead on the development of policies and procedures to ensure regulatory compliance, and robust management processes.

The Operations Manager will add to the staff team by bringing a skillset that is grounded in administration processes, excellent IT competence, and a numerate, systemising and detail-orientated mindset.

Message from the CEO

Dear candidate,

Thank you very much for your interest in the role. We are at an exciting inflection point as an organisation. Currently, we are a £6m T/O organisation with ~75 staff educating ~650 students and apprentices across our two campuses alongside a variety of short course activity. In recent years we have focused on putting the systems, processes and improved physical and digital infrastructure in place to allow us to scale our business model, and therefore our impact, rapidly.

Core to these solid foundations has been a significant improvement in our financial health in the past year following the successful completion of our capital projects and the residual impact of the covid-era falling away. With no debt, growing reserves and strengthened philanthropy relationships, we can be confident in investing in the right strategies for further growth.

To ensure we are pursuing the right strategies, we are embarking on the formulation of our new strategy for the next 5 years in Spring 2025. We will be bringing together the college's internal and external stakeholders, alongside pro bono support from Bain&Co., to set bold new goals for the next decade and a detailed roadmap for how we will meet them, specifically how we will dramatically increase the number of learners we educate and empower to become the next generation of diverse digital talent.

The Director of Finance and Operations is a pivotal role in the realisation of our renewed and heightened ambitions. Growth is only sustainable and successful when built on solid foundations and scalable infrastructure. Your role will be to ensure this is in place and continues to grow to meet our current and future needs . You will articulate the College’s financial and infrastructure development strategies in conjunction with our expert Governors and your senior leadership peers. You will then be responsible for the effective implementation of these strategies and the management of a high-performing team to execute on them in line with the College's 5 values: Collaboration, Creativity, Curiosity, Resilience and Rigour.

I hope this sounds like an exciting challenge. If it does, please read on and I very much look forward to reading your application.

Mark

Welcome to Ada!
We are searching for a dynamic, new Director of Finance and Operations as the College enters an exciting new period of growth across our Greater London and Greater Manchester regions and beyond. Ada is a high-performing specialist technical College, the first brand new Further Education College  in England since 1993. We use our deep relationships with our learners and industry partners to deliver a transformative education experience and train the next generation of diverse digital talent. We achieve top tier results and outcomes for our learners with a particular focus on recruiting learners from less privileged circumstances, ethnically diverse backgrounds and young women who are particularly under represented in the tech sector. >90% of our alumni are in employment or further education. For those in employment, 67% earn greater than the median graduate salary and 97% earn greater than the local living wage.

All our sixth form students and apprentices are passionate about tech and we are committed to  supporting them to progress onto highly skilled roles in the digital sector. In London, our specialist sixth form students consistently achieve the best BTEC Computing results in England while completing award winning work experience and live brief projects with industry partners like King Games, Deloitte and Bank of America.

In London and Manchester, we train almost 500 Higher Level and Degree Apprentices digital apprentices for 30+ companies ranging from Just Eat and Salesforce through to Deloitte and PwC as junior developers, data analysts and tech consultants. We use innovative Foundation and BSc.programmes that are developed with our employer partners and validated by the Open University with 98% of our apprentices passing and graduating successfully and progressing into permanent employment in tech.
At present, we operate from our new campuses in London in Pimlico and Manchester in Ancoats, opened in August 2023 and February 2024 respectively.

Role information 

Nature of the Role:                  0.8 or1.0 FTE. Hybrid working
Reporting to:                             Chief Executive Officer
Responsible for:                       Finance and Operations (inc. Premises, IT, Data and Impact)
Annual Salary:                           £competitive
Pension:                                      Workplace pension, employer contribution @ 10%*
Holidays:                                    30 days per annum
Location:                                     London (Pimlico) or Manchester (Ancoats)
Closing Date:                              25 March 2024. (Candidates' applications will be reviewed on a rolling basis. Early applications are advised.)

* Other options may become available in the near future

About You

Ada is looking for a talented Education Finance professional with experience of managing wider operational functions such as Data & Information, IT and premises. Leading a committed and growing team, you will be a key member of the College’s Executive Leadership Team (ELT) and work closely with Board Members. You will be laser focused on effectively managing Ada’s financial performance alongside the delivery of our digital transformation strategy and oversight of our MIS systems and data returns, ensuring our premises and IT deliver staff and students the resources they need. You will ensure our systems, processes and premises remain fit for purpose and focused on staff usability as the College grows and scales its learner volumes and impact. Our board is clear that with our fantastic new campuses delivered and improved financial health, we need to urgently grow our learner volumes and impact to realise our ambition of being a truly National College.
Experience and Ambition

A successful candidate will be able to evidence:

- An excitement for being part of the Ada’s Executive Leadership Team (ELT) and the opportunity to be a senior leader in a small, fast-growing College with ambitious plans, enviable industry links and a high performance, can-do culture. 

- A track record of successful financial management and leadership in the FE sector, or significant compensatory experience, which is easily translatable to the role 

- A track record for leading, building and managing high-performing teams

- High ethical standards and influencing skills with the ability to engage effectively with all staff across the College, the governing body, EFSA, DfE and Employer/Philanthropy partners

- Good knowledge and instincts for the basics of effective information and data management, compliance and impact measurement

- The ability to lead college-wide projects to improve our IT and digital capabilities

- A focus on being able to deliver the key resources – physical and digital – to enable our learners and staff to excel

- Strong attention to detail and a willingness to roll up their sleeves and be involved in resolving operational issues where needed.

Key Responsibilities and Accountabilities

- Provide strategic leadership and operational oversight of a robust financial, physical and digital management infrastructure for the College

- Be a collaborative, enthusiastic member of the College’s ELT, working closely with staff and Governors to help deliver our ambitious strategy

- Lead the Finance, Data, Impact, IT and Premises teams, driving high performance and effectiveness.

- Work with your team, providing timely finance and data analysis to the Board of Governors, CEO and ELT to aid strategic decision making

- Lead on effective risk management and mitigation at the College working with the Director of Operations and other relevant team members

- Working with auditors on the production of statutory accounts and oversee and effective internal audit cycle (currently outsourced). With the Audit Committee Chair and Board Clerk, lead the organisation of the Audit Committee. 

- Lead on iteratively updating and effectively implement the organisation’s digital transformation strategy

- Support the college’s emerging impact function in the delivery of cutting-edge analysis and information on our performance and how we impact the lives of our students

- Lead on strategic risk management, working with other senior leaders to maintain accurate registers and reporting regularly to the Board of Governors. 

- Lead the finance team to ensure effective treasury management, including annual budgeting, effective cash flow management and short and long term forecasting

- Maintaining and developing key relationships with all relevant external bodies

- Providing leadership to our new Impact function, ensuring that we accurately identify how we change the lives of our students and feed this back into the improvement of our offer.

- Undertaking other duties commensurate with the role as directed by the Chief Executive Officer or as delegated by the Chair of the Board.

Legislation and Compliance

• To provide leadership on ensuring that all statutory returns are accurately prepared and submitted in a timely fashion. These include the FE sector annual ESFA and ILR returns. 

• Ensure the College has adequate insurance cover at all times including employer’s liability, buildings and equipment cover, personal accident, travel insurance and other relevant cover.

• Acting as Chief Data Officer in response to GDPR requirements.

PERSON SPECIFICATION

Essential Qualifications and Experience:

• A demonstrable track record of successful financial management in an Education and Skills context

• Demonstrable experience of board-level interactions, external stakeholder management and leading and managing high-performing teams in line with Ada’s five values.

• Good working knowledge of effective: data management systems and practices, financial and management information systems, GDPR and compliance matters in a regulated organisation

• The ability to provide leadership and drive improvement across a broad range oforganisational services

• Demonstrable evidence of embedding and promoting equality, diversity, and inclusion in the workplace.

Desirable Experience:

• Accountancy Qualification, e.g. ACA, ACCA, CIPFA, CIMA.

• An understanding of the funding, regulatory and legislative environment of Colleges.

• Delivery of, or strong involvement in, organisational digital transformation.

Note: The job description is designed to provide an overview of the main duties related to the role. It is not an exhaustive list and can be varied in consultation with the post holder.

Safeguarding

The successful candidate will be required to apply for a Disclosure and Barring Service (DBS) check when appointed to the post. References for shortlisted candidates will be requested prior to the interview day. 

Equal Opportunities

Ada, the National College for Digital Skills recognises that equality of opportunity and the recognition and promotion of diversity are integral to its strengths. The following principles apply in respect of the College’s commitment to equality and diversity:

• To provide and promote equality of opportunity in all areas of its work and activity;

•To recognise and develop the diversity of skills and talent within its current and potential community;

• To ensure that all employees and prospective employees of the College are treated solely on the basis of their merits, abilities and potential without receiving any unjustified discrimination or unfavourable treatment on grounds such as age, disability, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, gender, gender reassignment, trans status, socio-economic status or any other irrelevant distinction;

• To provide and promote a positive working, learning, and social environment which is free from prejudice, discrimination and any forms of harassment, bullying or victimisation.

Applicants with disabilities

Ada, the National College for Digital Skills is keen to increase the number of disabled people it employs. We therefore encourage applications from individuals with a disability who are able to carry out the duties of the post. If there is anything in this regard that you would like to discuss in relation to your application please contact us.

Sponsorship 

Sadly, we are unable to offer sponsorship for this role, so can only accept applications from candidates who have the legal right to work and remain in the United Kingdom.

How to Apply

Please complete send a CV and brief Cover Letter outlining your interest and suitability for the role to us. If you have any queries in advance of applying then please also direct them to this email address.

HR Support Officer

Location : Remote with occasional onsite work 
Salary: £27,744
Hours: 35
Working Pattern: M-F
Grade / Salary Band: 5 

About Standing Together:

Standing Together is a UK-based charity dedicated to ending domestic abuse and creating safer communities. We work collaboratively with various stakeholders, including local authorities, police, and health services, to improve responses to domestic abuse and support survivors. We pioneered the Coordinated Community Response (CCR) approach in the UK, a multi-agency partnership model that ensures the safety of survivors while holding abusers accountable.

Through innovative training, advocacy, and community engagement, we empower individuals and organisations to challenge and change the systems that allow domestic abuse to persist. Our mission is to ensure everyone can live free from violence and abuse, fostering a culture of respect and equality. By leveraging research and best practices, we strive to influence policy and practice, making a meaningful impact in the lives of those affected by domestic abuse.

Purpose of the role:

The primary purpose of this role is to support the HR Manager in the effective execution of key HR operational tasks. This includes working closely with management and project teams to ensure a seamless and professional service experience for all individuals accessing the service. The role will also be responsible for organising and coordinating HR administration operations and procedures, ensuring the smooth and efficient functioning of day-to-day HR operations. This position plays a vital part in fostering organisational effectiveness, supporting collaborative work environments, and maintaining high standards of HR practice across the organisation.

Key Duties – What you will be doing:

• Assist with equipment logistics, office maintenance, and asset registry management, in collaboration with the Facilities Manager.
• Respond to HR email enquiries, ensuring confidentiality, and support internal communications with staff.
• Serve as the first point of contact for staff and managers on basic HR queries, escalating when necessary.
• Support the recruitment process, from scheduling interviews to processing DBS checks and issuing job offers.
• Handle HR administration throughout the employee lifecycle, including promotions, pay rises, contract changes, and exit procedures.
• Oversee HR forms, ensuring proper filing and follow-up with relevant contacts.
• Update and maintain accurate employee data in the HRIS and SharePoint systems.
• Assist with compiling HR reports on a monthly, quarterly, and yearly basis.
• Support payroll administration and related tasks as needed.
• Cover Business Support Officer duties, including travel bookings, calendar management, and meeting minutes.
• Manage office supplies, post distribution, and ensure office equipment is well-maintained.
• Ensure the office meets health and safety standards in line with legislation.
• Support training and development activities, including preparing materials and updating staff induction packs.
• Assist in promoting the organisation’s mission, including ordering ID cards and creating promotional materials.
• Contribute to the organisation’s development, sharing feedback and participating in team meetings.
• Perform other HR tasks and project support as needed.

About You – Skills & Experience:

• Extensive experience providing administrative and business support, with excellent organisational skills and strong IT proficiency.
• Advanced knowledge and use of Microsoft Office, including Word, Excel, and PowerPoint.
• Exceptional interpersonal skills, with the ability to develop and maintain effective professional relationships both internally and externally.
• Strong verbal and written communication skills, with experience producing accurate minutes and responding professionally to a wide range of people.
• Proven ability to work independently and as part of a team, demonstrating initiative and a solution-focused approach to problem-solving.
• Demonstrated ability to manage multiple priorities under pressure, maintaining focus and attention to detail.
• Skilled in identifying and assessing potential risks in work activities, managing them in accordance with policies and procedures.
• Experience in overseeing premises and facilities, ensuring compliance with health and safety regulations.
• A proactive self-starter, capable of using initiative and judgement in dealing with colleagues and partner agencies without direct supervision.
• Commitment to equal opportunities in employment and service delivery.
• Strong understanding of HR policies and procedures, with experience handling routine HR queries and supporting recruitment and employee lifecycle administration.
• Proficiency in using HR Information Systems (HRIS), SharePoint, and Microsoft Office (Word, Excel, and PowerPoint).
• Knowledge and understanding of payroll administration, HR data management, and employee documentation throughout the employee lifecycle.

Benefits:

• 25 days of annual leave (pro rata), plus English bank holidays.
• 1 additional day’s leave for religious/cultural observation.
• Salary sacrifice scheme.
• Private healthcare scheme (post-probation).
• Flexible working opportunities.
• Training and development opportunities.

Join Us If...

Join us if you're passionate about making a difference, supporting a positive work culture, and contributing to the mission of ending domestic abuse.

Right to Work and DBS Check

Applicants must have the right to work in the UK and will undergo a Disclosure & Barring Service (DBS) check, funded by Standing Together, in accordance with Charity Commission guidelines. 

Equality, Diversity, and Inclusion

At STADA, we are committed to fostering an inclusive workplace. We do not discriminate based on race, religion, sexual orientation, disability, age, national origin, marital status, medical history, parental status, or genetic information. Our goal is to create a workforce that reflects society and ensures every employee feels valued and empowered to perform their best. We encourage applications from individuals of all backgrounds and experiences.

Information

Appointment will be subject to a satisfactory DBS check.

Please ensure your CV is no longer than 3 pages and Cover Letter is no longer than 1 page.

Please note that we may close this job advert early if we receive a high volume of applications.

REF-220176

We are looking for an experienced Communications Officer, with a strategic mindset and passion for crafting compelling campaigns and content which inspires action to join our team and play a pivotal role in shaping and sharing the story of the Award’s international impact.

In this role, you’ll bring to life the experiences of young people undertaking the Award, showcasing its global influence and the transformative power of non-formal education and learning. You’ll design and execute creative campaigns, produce dynamic multimedia content, and develop narratives that connect to wider themes across society.

You’ll work closely with teams across the Foundation as well as our international network of Operators, equipping them with the tools and confidence to maximise their communications efforts. Whether crafting engaging social media content, producing impactful video stories, or coordinating high-profile marketing initiatives, your work will drive awareness, engagement, and participation in the Award.

Key Responsibilities

• Content creation and storytelling: develop a diverse range of multimedia content including video, visual templates and assets, marketing materials, infographics, and written case studies that highlight the Award’s impact and align with broader strategic objectives.
• Creative campaign development: plan and execute innovative communications campaigns that resonate with global audiences, ensuring messages are compelling and strategically aligned with the Award’s mission.
• Digital and social media management: lead the day-to-day management of our digital platforms (website, social media channels), optimising content for engagement and reach while analysing performance data to refine strategies.
• Capacity building and support: empower Operators by collaborating with them to champion communications best practices and deliver effective storytelling.
• Brand and messaging coordination: maintain a cohesive brand voice and visual identity across all communications channels, ensuring consistency and impact.
• Internal coordination: work alongside Fundraising, Events, and Operations teams to develop materials that support their objectives while reinforcing the overarching narrative of the Award.
• Strategic planning: developing campaigns nd messaging that are backed up by a clear Theory of Change, and underpinned with a communications calendar, internal coordination and forward-planning.

Our Time Charity is a unique and pioneering organization dedicated to supporting children and young people who have parents with mental illness. Our mission is to ensure that these young individuals do not feel isolated, misunderstood, or overlooked, and to provide them with the tools and resources they need to thrive. We achieve this through innovative programmes, education, and advocacy, making a tangible difference in their lives.

This is an exciting time to join Our Time, we have recently invested in a new website and are in the process of rolling out our new brand. Series 3 of our podcast My Family, Mental Health…and Me will launch later this year and we have a number of other ambitious projects in the pipeline.

We are looking for a hands-on, all-round marketing and communications professional who will be supported by and work closely with a Strategic Communications Consultant to help manage our social media channels, roll-out campaigns, and progress sustainable, low-budget marketing and communications approaches. A large part of the role will include being responsible for maintaining our existing social media channels, including developing content ideas from start to fruition, and organic posting across Facebook, Instagram, X and LinkedIn.

Requirements

• Knowledge of best practice for social media, comfortable working closely with an animator / video editor with minimal supervision, with evidence of publishing on social media for a business or charitable organisation
• Able to write for a variety of channels including social media, email, web with minimal supervision
• Experience of optimising posts for different audiences and platforms
• Experience of using Canva, Adobe or other graphic design and editing software
• Comfortable performing outreach to key stakeholders of professional psychiatrists, teachers, healthcare workers, volunteers and community leaders, with support
• Interested in supporting PR campaigns such as conducting press outreach using a template and with support
• Mature approach, comfortable working with research papers and other materials to create content for a range of channels
• Organised and flexible, with the ability to maintain a communications calendar and other Google docs as required 
• Resourceful, happy to contribute ideas and work collaboratively 
• Able to follow through a task from start to completion
• An eye for design and attention to detail

As we are a small team, it is key that you have a strong sense of initiative and personal responsibility, and are comfortable working independently in an environment where each of us has a role to play in increasing the support available to children and young people with a parent with a mental illness. In return, you will be part of a friendly team where your time and ideas are valued.

We are fully remote and meet in-person approximately 2 – 3 times per year in a range of locations easily reachable by public transport (recently London and York).

Chief Operating Officer 

Salary:  £46,000 -£52,470 p.a. (dependent upon experience, with scope to increase as the role develops)
Location: Home-based (with the opportunity to work in our Sheffield co-working space)
Hours: 35 hours per week (flexible working available)
Contract period: Permanent

SUMMARY

Community Energy England (CEE) is looking for an experienced experienced operations manager. This is a key role for CEE as we start to implement a new strategy, bring in new funding streams, and explore new ways to meet the needs of our growing membership. You will form part of our small senior leadership team and be an integral support to the Chief Executive. As we are a small organisation, this role will by necessity be a hands-on role too; “doing the doing” will be an important part of enabling you to develop this area of our activity and impact. Part of this will involve working collaboratively across the team and with our members to ensure that we work effectively and strategically. 

ABOUT US

Community Energy England (CEE) is a membership association for and created by the community energy sector. Our mission is to create the conditions within which community energy is able to thrive and scale. 

We have a growing network of over 320 member organisations, including community energy enterprises and other supportive organisations from the private and public sectors, and we work with a wide range of other associations and networks.

We are a small team but with an increasingly big reach and growing impact as we work with our members and key stakeholders to enable the growth of the sector.  With this small core size comes flexibility and the opportunity for all team members to shape the direction of the organisation and get involved in all levels of delivery.

We have four outcomes that we are working towards:

• Enable: Community energy organisations across England have access to the resources, support and skills needed to grow in capacity, scale and impact
• Influence: The policy and regulatory environment supports significant growth of community energy
• Collaborate: There is increased demand, both regionally and nationally, for collaborating and investing in CE
• Thrive: Community Energy England is a strong and sustainable organisation that can serve the community energy sector into the future

ABOUT THE ROLE 

The Chief Operating Officer will lead on our ‘Thrive’ outcome: ensuring that CEE is a strong and sustainable organisation that can serve the community energy sector into the future. 

Working closely with our Chief Executive, this role will be responsible for further developing the operational foundations - our systems and procedures - that allow our Heads of Departments to deliver their services with increasing professionalism and impact, and to grow the team to enable us to continue to impactfully support our growing membership. This role will suit someone who would relish the opportunity to lead and shape new ways of working.

As a member of the CEE team, you will be given the opportunity to continue developing your skills and contribution to the organisation and the sector. Community energy has broad and exciting impacts, and this role will provide varied experience and reach. 

Please see the Supporting Document and Job Description for full details of the role responsibilities. 

PRINCIPAL ROLES AND RESPONSIBILITIES 

• Strategy implementation - developing systems for tracking organisational objectives and delivery, overseeing progress and reporting to the CEO
• Operational oversight - Actively collaborate with the senior leadership team and our Membership & Operations Officer to review and refresh our policies, procedures, and operational systems to ensure they meet the needs of our plans for growth
• ​Governance - working with the CEO and board to ensure good governance and effective risk managemen
• Finance and funding - supporting CEE’s financial management procedures and fiscal activities (working with our external bookkeeper) including budgeting, reporting requirements, and development of new funding sources (working with the senior leadership team)
• HR - (with support from our external HR service and Membership & Operations Officer) updating and implementing staff policies and processes which contribute to staff wellbeing and retention, supporting the senior leadership team to regularly review the range of skills required to deliver CEE’s strategy, identifying mechanisms for ensuring that we have access to the knowledge and skills required, monitoring implementation of policies & processes
• Membership services - oversight of our membership processes, relations, and communications
• People management - line managing our Membership & Operations Officer and Events & Communications Officer, liaising with our external bookkeeper and HR service, supervision of senior leadership team priorities
• Oversight of key projects - this will include ongoing oversight of the website (we have a new website in development), ensuring our events and new projects align with our strategy, and reviewing how CEE functions as a remote working team
• Team working - working collaboratively across the team and with our members to ensure that we work effectively and strategically. This will include working with the Chief Executive to grow the team to enable us to continue to impactfully support our growing membership.

SALARY, BENEFITS AND CONDITIONS

• Location: Working from home with the option to work in our Sheffield co-working space. There will be the need for occasional travel to other parts of the country such as CEE’s base in Sheffield.
• Hours: 35 hours per week. We are open to flexible working requests and many of our team work flexibly. Occasional weekend/evening travel and working (with notice) may be required, for which you’ll get time off in lieu.
• Salary: 46,000 -£52,470 p.a. (dependent upon experience, with scope to increase as the role develops).
• ​​​​​​​Contract Period: Permanent.
• Start date: ASAP.
• Reporting to: Chief Executive (Emma Bridge).
• Leave: 25 days paid holiday a year plus bank holidays (pro rata if part-time), with an additional day after 2 and 5 years.
• Pension: 7% employer pension contribution.
• Climate Perks (extra annual leave for staff who choose low-carbon holiday travel).

HOW TO APPLY

If you need specific support to fully engage in the recruitment process, or would like an informal conversation about the role or organisation before applying, please email Lisa West. 

Applicants must have the right to work in the UK.

To apply, send the following documents to Lisa West. 

1. CV (no more than 2 pages)
2. Covering letter clearly demonstrating why you are interested in this role, and how you meet the “About you” criteria.

The closing date for applications will be 8am on Tuesday 18 March. Late submissions will not be considered. All applications will be acknowledged, but only shortlisted candidates will be given feedback. Interviews will take place in in-person at a central location (TBC) on Thursday 27 March. Reasonable travel expenses will be covered. 

Referees will only be contacted once the successful candidate has been offered the job subject to references. At least one of the two referees should be your current or most recent employer.

We’re looking for creative and skilled Communications and Design Officer to join our dynamic and friendly team. 

Our mission is to raise an empathy-educated generation, inspired to build a better world for everyone.  Research shows that reading builds real-life empathy, and we specialise in harnessing that power. By 2026 we aim to be benefitting one million children a year.

Our four programmes are an annual Read for Empathy book collection; the Empathy Day Festival every June, a Schools’ Programme and innovative work with publishers, authors and illustrators.

Key Responsibilities 

• Work with the EmpathyLab team to plan, design, market, and deliver our national programmes

• Design resources, training materials and assets, using copy provided by the EmpathyLab team

• Lead on social media, planning campaigns, creating and scheduling content 

• Lead on newsletter creation and planning, using Mailchimp

• Design and edit video content for EmpathyLab’s social channels, website and national campaigns 

• Keep the website updated and in good working order 

• Providing tech support for online events, including webinars and training 

The successful individual will bring:

Strong digital design and content creation skills, understanding of digital marketing and communications planning and delivery, knowledge of key communications tools and software, and the ability to adapt content to different audiences.

Whilst experience of digital marketing campaign planning is welcomed, we will prioritise key design skills and seek to support the right candidate to develop their knowledge and experience of campaign management over time.

The role will suit someone strongly aligned to our mission, with a love of children’s literature, and keen skills in digital design and video content.

We welcome applications from individuals of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, age, sexual orientation or religion, or any other category protected by law. 

Prospectus is delighted to be partnering with an independent grant-making charity based in London to recruit for a permanent CEO to lead them on a part time basis (0.6 FTE / 22.5hours per week). This is a stand-alone position, with no staff to manage. The role is predominantly a home-based role however it will require local travel to attend meetings at Heathrow and in the surrounding boroughs.

The purpose of the role is to own, develop and deliver against their strategy. The CEO will ensure the successful day-to-day running of the operations and ensuring it maximises its impact. The board are seeking to appoint an individual who will increase the available grant funds through securing new sources of income. The CEO will act as an advocate and raise the charity’s profile, ensuring meaningful relationships in the local community and with stakeholders, including their main funders.

This is a dynamic, hands-on role where the individual will be solely responsible for managing all aspects of day-to-day operations while also driving the charity’s strategic initiatives. The ideal candidate will possess a unique ability to pivot seamlessly between strategic charity leadership and the practical, operational aspects of running an organisation. The CEO must be comfortable with both setting the long-term direction and ensuring the smooth execution of daily tasks, ensuring alignment between vision and operations.

The successful candidate will have proven leadership experience from within a charity, not-for-profit or business environment and will bring a passion for working in the charity sector and supporting the local community. A self-starter, you will have demonstrable experience of building strong relationships and partnerships with a variety of organisations such as not-for-profits and corporates. You will have the ability to present to the Board of Trustees when required and be confident liaising with senior level stakeholders. You will have a good understanding of budgeting and financial management to ensure financial sustainability and the overall smooth running of the charity.

To apply please submit your CV and a supporting statement, preferably in Microsoft Word/PDF format. The statement should outline your motivation for joining the charity and why you feel you would be a good fit for this role. You should also demonstrate your experience and skillset with examples relating to the essential requirements of the role in the Appointment Brief. If you have any further questions or would like to know more about this opportunity, please contact Steven Fraser from Prospectus.

Candidates who are invited to interview will need to be available for an in-person interview in London (Heathrow) on Wednesday 26^th March.

As a specialist Recruitment Practice Prospectus are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invest in your journey as a candidate and are committed to supporting you in your application.

Chief Executive Officer

This is a unique opportunity to join an international children’s charity as its Chief Executive Officer, making a real and lasting transformation in the lives of children in Darfur, Sudan. 

Position: Chief Executive Officer

Location: Remote (with the role involving occasional travel to Surrey)

Salary: £60,000 - £90,000 (subject to experience)

Hours: Full time (37.5 hours)

Contract: Permanent 

Closing Date: Thursday 13th March, the client reserves the right to interview before the closing date so please apply asap.

About the role: 

This is a crucial position as it will be your responsibility to ensure the growth of the charity, enabling us to support even more children and their families in Darfur, Sudan. You will be an experienced and highly motivated leader overseeing the overall development of the charity, ensuring its continued success in its next phase of the charity’s growth. You will oversee the charity’s budget to ensure the long-term financial sustainability and be responsible for the charity’s fundraising, grants, individuals and our events. You will lead a passionate and dedicated team including working with our volunteers, both in the UK and in the USA and Australia. You will also play a key role in building relationships with donors, potential donors, corporates and other stakeholders. 

You will work closely with the Country Director (currently our Founder) for Darfur and oversee projects and assist recruitment in Sudan as soon as it is safe to do so. At present our Sudan staff are working from outside the country as Darfur faces extreme violence. Projects within Darfur are implemented by the Steering Committee, who are volunteer village leaders working with the charity since 2010.

Your main duties will include:

• Provide vision and leadership for the charity setting the overall vision and strategic direction, ensuring alignment with its mission and values.

• Develop and implement a strategic plan in collaboration with the Board of Trustees.

• Act as the public face of the charity, undertaking a range of speaking opportunities and acting as a media spokesperson.

• Manage day-to-day operations, ensuring the effectiveness and efficient use of charity resources.

• Oversee budgeting and financial planning – manage the charity’s finances, including budgeting, forecasting and financial reporting.

• Build relationships with celebrities, Patrons and key Stakeholders.

• Ensure the charity is compliant with legal, regulatory and financial requirements.

• Regularly report to the Board on all aspects of the charity’s work, ensuring accurate timely updates on funding, operations and emerging needs.

• Be the key point of contact for the charity, providing guidance and support to staff and volunteers.

• Prepare the Annual Report and regular updates for key stakeholders, donors and funders.

About you: 

We are looking for a confident leader who wants to work with us to ensure we are a high performing, sustainable organisation. You will need to bring with you the following skills and experience:

• Proven track record in a management and leadership role, preferably within the charitable or not-for-profit sector. 

• Strategic thinker with strong financial acumen, excellent communication skills, and the ability to build partnerships and influence at all levels. 

• Compassionate and values-driven approach to leadership, with a commitment to sustainable development. 

• Understanding of Charity law and regulations, governance requirements, and reporting standards. 

• Experience working effectively with a Board of Trustees. 

• Proven experience in budget setting and financial management, reporting to funders and Trustees. 

• Proven success in identifying and developing new income streams. 

• Experienced in building effective relationships with donors, celebrities, patrons and other stakeholders. 

• Experience in building and leading a team of staff and volunteers. 

• Excellent communicator and presentation skills. 

• Highly organised, and excellent attention to detail. 

About the Organisation

This is the only charity founded specifically to help children in one of the most challenging regions of the world, Darfur, Sudan. For the past 24 years we have been transforming the lives of children through a unique package of integrated projects, working closely with the communities themselves. Since 2001 we have adopted 110 villages, transforming the lives of over half a million people.

There could not be a more exciting time to take the charity forward. You will be responsible for shaping both the projects in Darfur, and all the exciting opportunities to raise awareness and funds in the rest of the world. 

Other roles you may have experience of could include Charity Director, CEO, Chief Executive, Chief Executive Officer, Senior Director, Finance Director, Corporate Services Director, Fundraising Director, Human Resources Director, IT Director, General Manager, Operations Director, Partnerships Director, Managing Director, CFO, etc.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Our Time Charity is a unique and pioneering organization dedicated to supporting children and young people who have parents with mental illness. Our mission is to ensure that these young individuals do not feel isolated, misunderstood, or overlooked, and to provide them with the tools and resources they need to thrive. We achieve this through innovative programmes, education, and advocacy, making a tangible difference in their lives.

Established in 2012, Our Time has grown from a small initiative into a nationally recognized charity. Our founders, driven by personal experiences and a profound understanding of the challenges faced by children of parents with mental illness, have created a compassionate and impactful organization. Over the years, we have developed a range of innovative interventions and expanded our reach, positively improving the lives of thousands of young people across the UK.

You will join a passionate, collaborative team eager to drive meaningful change. Our key initiatives include:

KidsTime Workshops: Safe spaces where young people share experiences, learn about mental illness, and build coping skills through creative activities. The workshops combine therapeutic support with peer interaction, fostering resilience and community.

Training and Education: Courses designed to support professionals (healthcare, social work, and education) who work with children affected by parental mental illness. We offer tailored workshops, resources, and ongoing support, equipping professionals to meet the unique needs of these young people.

Campaigns and Advocacy: Our advocacy efforts seek to influence policy, reduce stigma, and improve services for families dealing with mental illness, helping to create systemic change.

We are looking for an experienced Partnership Development Lead to strengthen and expand partnerships helping to extend our reach and impact.

Key Responsibilites

This role will lead on the business development for the charity’s key initiatives. Reporting to the CEO, your responsibilities will include but are not limited to:

• Work with the CEO, Operations Director, and wider team to implement the strategy for securing income-generating partnerships for 2025-2029.
• Identify organisations and key individuals within them to develop new opportunities for partnerships across the UK.
• Build, develop and strengthen relationships that will lead to increased projects.

• Propose, build and develop long term strategic partnerships.
• Manage Our Time’s partner recruitment cycle from launch to contract, ensuring you meet goals in our target areas.
• Build relationships with health and social care providers, academic institutions and conference organisers to enable the charity to be represented when children and young people’s mental health is the focus.
• UK wide travel for in-person meetings with partners.
• Represent Our Time externally in meetings with potential partners.
• Work alongside marketing and communications, promoting products and services to potential new customers.

Requirements

• Proven track record (5–10 years) in relationship management, demonstrating the ability to cultivate and maintain strategic partnerships that drive growth.
• Experience in the not-for-profit sector (desirable), particularly in charities, social enterprises, or mission-driven organisations.
• Demonstrated success in converting enquiries into long-term relationships, showing a proactive approach to engagement and stakeholder retention.
• Ability to persuade and influence senior external stakeholders, including decision-makers in local authorities, educational institutions, and healthcare organisations.
• Strong business development acumen, with the ability to identify opportunities, develop proposals, and secure funding or partnerships.
• Strategic planning skills, including the ability to assess market trends, set goals, and develop effective strategies for scaling KidsTime Workshops.
• Excellent verbal and written communication skills, ensuring clear and compelling messaging to potential partners, funders, and stakeholders.
• Outstanding interpersonal and influencing skills, with the ability to build positive relationships with individuals and organisations at various levels.
• Knowledge of the commissioning environment within education, health, and social care (desirable), including understanding funding mechanisms and partnership opportunities.
• Strong negotiation skills, enabling the ability to secure favourable terms in partnerships and contracts.

As a small team, we value individuals who are proactive, take personal responsibility, and are comfortable working independently. Each team member plays a crucial role in advancing our charity's mission to support children and young people with a parent struggling with mental illness. In this role, you'll have the freedom to shape the charity's work, allowing you to see your ideas and efforts make a meaningful impact.

We are fully remote and meet in-person approximately 2 – 3 times per year in a range of locations easily reachable by public transport (recently London and York).