Organisational development manager jobs in central london, greater london
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Events & Fundraising Manager will work at the heart of our public events programme, helping to organise fundraising walks and other events across London and the South East, and raising funds to support the provision of free legal advice. Our events include the London Legal Walk -- an annual event which raises over £1 million each year -- regional Legal Walk events, and other fundraising events such as the Great Legal Quiz and the Great Legal Bake. LLST also purchases places for third party events such as the London Marathon, Brighton Marathon, and Big Half. We also raise money through individual and corporate donations.
The Events & Fundraising Manager's principal role is to manage these events and promote our fundraising in support of free legal advice charities in London and the South East. Your main duties and responsibilities will include the following:
- Organising events
- Establishing and managing partnerships
- Managing staff and volunteers
- Marketing and communications
We are looking for a candidate with demonstratable and relevant experience working at a senior level in mass participation and third-party challenge events. The person will be organised with experience managing projects, budgets, partnerships with funders and key stakeholders, suppliers, volunteers and staff.
Please see the attached Recruitment Pack for a more information about LLST and a full job description.
Please submit your CV and a covering letter via the Charity Job website.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Start date: ASAP
Location: UK
Application Deadline: 30 September 2025. Please note that applications will be reviewed on a rolling basis, so early submission is encouraged.
Job title: Development Manager
Working hours: 35 hrs per week
Remuneration: £45,000 - £50,000 annually. Final salary will be negotiated based on skills and experience.
ABOUT IWPR
Founded in 1991, the Institute for War and Peace Reporting (IWPR) is a non-profit organisation that works with independent media and civil society to promote positive change in areas of crisis and conflict. From Ukraine to the Philippines – via the Middle East, Africa, Latin America and Central Asia – we have trained tens of thousands of journalists and civil society activists and built many lasting organisations that remain independent to this day in Afghanistan, the Balkans, Africa and Asia.
THE ROLE
The Development Manager will proactively develop programme ideas into winnable proposals and progress income from institutional donors as well as trusts and foundations. Reporting to the Global Development Director, the successful candidate will be a self-starter with the relevant experience, skills and relationships to develop a portfolio of prospects and grantmakers. You will work as part of a collaborative and friendly development team and work closely with programmes to develop new ideas and applications.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Develop new ideas for business development and submit to institutional and/or trusts & foundations as appropriate
- To work with programme teams to submit timely proposals in response to calls including proposal development and coordinating the proposal administration process
- Work closely with the programme teams to identify and respond to new opportunities for their portfolios and develop existing relationships in collaboration with IWPR programmes
- Contribute to the development team and overall organisational income targets
- Develop strategies for engaging new prospective donors – including foundations - through research
- Gather and share information on new potential funding and/or themes and contribute to the intelligence and MEL functions of IWPR with donor information and competitor mapping
- To contribute to the overall strategic development of the team including the MEL and networking functions
KNOWLEDGE, SKILLS AND ABILITIES
- At least 4 years of experience working in a similar role
- Significant and demonstrable experience of securing income from institutional donors, trusts and foundations
- Ability to work independently and as part of a remote team
- High quality verbal and written communication, problem-solving, critical thinking, attention to detail, and a desire to collaborate effectively with peers
- Proven successful experience in identifying and securing unpublished funding opportunities
- Ability to deliver high-level presentations to donors, clients and internal audiences
Applications will be reviewed on a rolling basis.
Principals only. No calls please. Only those who have been selected for interviews will be contacted. IWPR will never ask for payment for recruitment.
IWPR is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, veteran status or pregnancy and maternity.
The client requests no contact from agencies or media sales.
Royal Economic Society (RES) is the professional membership body and learned society for the study and application of economics. The RES has been at the forefront of advancing economic knowledge globally since 1890 and has been foundational in building capability and excellence in the profession. With over 3,000 individual members worldwide and a dozen organizational members, we are one of the oldest economic associations in the world. Increasingly we are focused on improving the public understanding of economics through engagement with schools and the wider public. Improving diversity, inclusion and professional conduct within the discipline is a key strategic priority of the Society.
The Partnerships Manager will play a central role in helping the RES achieve its strategic goals by developing, building and sustaining partnerships to deliver external funding. The individual will manage existing relationships, identify opportunities, lead bid writing, develop compelling funding proposals, and build relationships with funders, partners, and philanthropic donors.
Key Responsibilities
Fundraising and bid development
- Identify and secure new sponsorship and partnerships opportunities to support existing RES activities
- Seek funding for new activities in line with the Society’s goals.
- Maintain and develop relationships with current and prospective partners including funding bodies, trusts and foundations, sponsors, major donors, corporates, universities and others.
- Write high-quality, persuasive funding bids and proposals, working with RES staff, trustees, and partner organisations.
- Develop cases for support, theory of change frameworks and budgets to underpin funding applications.
- Respond to calls for funding with tailored and timely applications that align with funder interests and the Society’s strategic priorities.
- Work closely with colleagues on the delivery of the funded activities, where appropriate overseeing these directly.
- Work closely with colleagues to identify priority initiatives that require external funding to proceed and maintain a clear pipeline of funding needs across the organisation.
- Develop and maintain RES group and institutional memberships.
Business Development and External Engagement
- Monitor trends in research funding, philanthropy, and corporate partnerships relevant to economics and learned societies.
- Horizon-scan and build a pipeline of future fundraising opportunities.
- Represent RES externally at funder meetings, networking events, and partnership development discussions.
Internal Collaboration and Capacity Building
- Work closely with colleagues shaping and costing funding proposals and ensure bid quality and compliance
- Provide guidance, training, and support to colleagues on funding opportunities, bid development, and funder expectations.
- Work with finance colleagues to ensure accurate invoicing, renewals, and financial forecasting.
Reporting
- Monitor performance against income and other targets and report regularly to the Chief Executive and Board.
- Prepare briefings, proposals and reports for Board and committee meetings.
Other
- Carry out any other tasks and responsibilities commensurate with the role and as reasonably requested.
Person Specification
Essential Skills
- Proven experience of successful fundraising, bid writing or business development, preferably in a learned society, research organisation, professional body or in higher education.
- Understanding of impact and outcomes-based funding models (e.g. theory of change), and how to align funding opportunities with organisational priorities.
- Ability to support the development of budgets for funding bids and to track/report against income target.
- Strong interpersonal and relationship management skills, with the ability to influence and negotiate.
- Excellent written and verbal communication skills, including the ability to write persuasive funding bids, cases for support, and briefing materials.
- Ability to work both independently and collaboratively in a small team environment.
- Highly organised, able to manage multiple projects simultaneously and meet tight deadlines whilst maintaining quality.
Desired Skills
- Familiarity with the research, higher education, or economics funding landscape.
- Experience of working with a variety of funders, including trusts and foundations, research councils, corporates, or major donors.
- Experience working with CRM systems (e.g. Salesforce or equivalent).
- Understanding of how charitable governance interacts with fundraising, including experience supporting committees or preparing reports for Boards.
Application Process
Please send your CV along with a personal statement outlining how you meet each person specification point. Applications that have not linked the personal statement to the person specification points will not be considered.
Applications should be emailed to us by 9am Monday 8 September 2025. Late applications will not be considered. Interviews will take place week commencing 15 September 2025.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Service Manager
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Job Title: Service Manager
Location: Royal Borough Kensington and Chelsea (RBKC)
Salary: £38,700
Shift Pattern: 37.5 hours per week, Monday to Friday, 09:00 - 17:00. Onsite face to face service, with flexibility around these hours required. All managers, including this position will take part in the out of hours on call duty.
As a note, this is one of two positions. This position is a permanent post, and we also have a 12 month fixed term contract opportunity live via Job ID 268355
About the Service Manager Role
We have an exciting opportunity, perfect for you if you are looking to take the next step in your career within a supported housing service! This is a great opportunity for current deputy service managers, or experienced support workers (and/or equivalent) looking for that next step!
We're looking for a natural leader, someone with experience in supporting people who have struggled with homelessness, substance use, mental health, and/or offending backgrounds. You will be confident in your experience and knowledge and be able to use this to support and lead your team to feel empowered within their roles so they can deliver a seamless and supportive service to our residents to overcome their own personal challenges, and to achieve their personal goals and milestones.
You will have a passion for what we do, and an understanding of the multiple needs that our residents may have, and able to provide a solutions based approach in your work. This role is perfect for someone who is determined, takes pride in their work, and is able to motivate a diverse team. The role includes:
- Leading and motivating a team to deliver high-quality care and support
- Managing complex situations and driving service improvements
- Support a team who directly support individuals in their recovery journey
- Working closely with other teams and organisations to ensure the right support is provided
- Risk Management, Information Management, and Case Recording
- Property and Housing Management
- Financial Management
What we're looking for in a Service Manager:
- Experience in supporting people who have multiple and complex needs including mental health, homelessness, substance use, offending backgrounds
- Experience in frontline, and now able to empower a team to deliver a seamless service
- Confident leadership skills and ability to inspire and motivate a team. While you’ll have support from management, this role requires someone who can take ownership and lead with confidence
- Confidence in using IT; we use various systems and software's so need someone who is confident in learning new IT skills and can navigate around computer systems
- Ability to drive the service forward and implement improvements
- Confidence in managing complex situations and making decisions
- Ability to work at pace, using initiative, making decisions, and proactiveness in your approach
- Alignment with our values of Ambition, Empowerment, Transparency, and Inclusivity
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
- Eligibility to register with Blue Light Discount Card
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- Be part of an organisation which believes good care and support improves lives.
- Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
We are committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Service Manager | Residential Manager | Homelessness | Complex Needs | Trauma-Informed Care | Psychologically Informed Environment (PIE) | Recovery and Rehabilitation | Independent Living | Person-Centred Support | Leadership and Management | Team Development.
Empowering independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital and off the streets
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We're looking for an experienced HR professional to lead and deliver a high quality people function at IHP on a part-time basis. This is a fantastic opportunity for someone who enjoys the breadth of HR in a small organisation which makes a big impact around the world.
IHP’s vision is to see a world in which all suffering due to lack of healthcare is eradicated. Our Christian faith underpins all that we do. It motivates us to care for those in need, and give our best in all circumstances, as an expression of God's love. We serve the poor in health without regard for ethnic or religious background, focusing on where the need is greatest.
About the role
This is a new role where you will the lead and deliver all HR functions, ensuring legal compliance, best practice, and consistency in people management across the organisation. This is a hands-on and strategic role, working closely with the Director of Finances and Resources to support a high-performing, inclusive, and values-aligned culture.
You will be responsible for the full employee lifecycle — from recruitment and onboarding to performance, development, employee relations, and offboarding. This is an excellent opportunity for someone who is passionate about people and wants to make a tangible difference in a small purpose-led organisation.
What we're looking for
Essential Skills and Experience
- Proven experience in a generalist HR role, ideally within a small organisation or charity
- CIPD Level 5 qualified or equivalent by experience
- Strong knowledge of UK employment law and HR best practice
- Experience managing recruitment, performance management, and employee relations
- Able to work independently and balance strategic and operational responsibilitie
Personal Attributes
- Empathetic, approachable, and discreet
- Strong communicator with the ability to influence and build trust
- Solutions-focused with a hands on, flexible approach
- Excellent judgement
- Committed to IHP's Christian Ethos and values
For further details regarding responsibilities and person specification, please see the job description.
IHP is an Equal Opportunities Employer and is committed to working and embedding diversity and inclusion in all aspects of our work, including recruitment and selection. We actively encourage applicants to inform us of any specific support or reasonable adjustments we can make in the recruitment process (eg for disability or neurodivergence) and will continue this conversation into employment, as appropriate.
Staff regularly spend time together praying for IHP’s work and there is an occupational requirement for the post holder to have a personal commitment to the Christian faith.
Applicants must have the legal right to work in the UK.
Why Join Us?
- Be part of a meaningful mission with a strong values driven organisation
- 25 days annual leave plus bank holidays (pro-rate for part-time hours)
- Health and wellbeing support through Unum help@hand
- Life Insurance and Critical Illness Cover
- Hybrid and flexible working options in a modern office near Chancery Lane Tube Station
Over the past three years, our staff satisfaction scores have averaged above 85%. Staff describe working at IHP as ‘impactful and rewarding’ with ‘always new challenges and opportunities’.
We have an active Equality, Diversity and Inclusion staff working group that champions belonging across the organisation. One of newest team members summed it up perfectly:
‘IHP offers a welcoming environment, making a conscious effort to promote the voices of everyone. I have quickly felt part of the team.’
Join a supportive and inclusive team where your skills are valued, your voice is heard, and you have the space to work independently and develop.
Applications will be reviewed as received and interviews will be held when required so please submit your application at the earliest opportunity.
To apply, please submit your CV and a covering letter of no more than two A4 sides setting out how you meet the person specification including the Occupational Requirement. Applications without a covering letter will not be considered. If you require any support with your application please call the IHP Office and select Option 2.
We want to see a world in which all suffering due to lack of healthcare is eradicated.



The client requests no contact from agencies or media sales.
ID: 1542 Operational Manager – Central (West Midlands Northamptonshire and sorrounds)
Service: Central Region
Salary: Grade 4 Point 34 – 38: £42,140 - £46,240 FTE per annum
- Additionally, £480 home-based allowance FTE per annum
Location: Home based with travel to various locations across West Midlands Northamptonshire and surrounds
Hours: 37 hours per week (full time).
We offer flexible working arrangements - please see below for more details.
Contract: Permanent Contract
Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the
importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
We are seeking a highly skilled and dynamic manager to provide operational leadership for services in the Central region of England. You will have overall responsibility for the safe, high-quality, and financially sound delivery of services across the west Midlands and Northamptonshire.
You will bring proven experience in managing services for children, young people, and families with complex needs - such as neurodiversity, special needs and disabilities, and family support concerns. You will also have a strong track record in leading, managing, and developing staff teams while maintaining high service standards.
In this role, you will build and maintain effective relationships with key stakeholders in the region and contribute to the development and growth of Family Action’s services and strategic ambitions.
Family Action are forward looking, ambitious and have a commitment to continuous improvement and development. We are a people-focused, can-do organisation that strives for excellence in all we do, and operates with mutual respect. If you share these values and have the necessary skills we want we look forward to hearing from you.
At Family Action we transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation. We have been building stronger families since 1869 and today we work with more than 60,000 families in over 150 community based services, as well as supporting thousands more through national programmes and grants.
Responsibilities:
Leadership & Line Management
· Provide leadership and line management to service managers and project leads.
· Oversee recruitment, supervision, and staff development in line with Family Action policies.
· Foster a high-performance culture and provide operational cover when needed.
Financial Oversight
· Manage service budgets to ensure sustainability and value for money.
· Identify financial risks and contribute to business planning and service development.
Operational Delivery & Quality Assurance
· Ensure services meet strategic goals and comply with quality, safeguarding, and data standards.
· Lead on new service setup, performance monitoring, and continuous improvement.
· Embed service user participation and report Social Value outcomes.
Strategic Growth & Business Development
· Support regional strategy delivery and contribute to tenders and funding bids.
· Build partnerships, promote services, and help coordinate events to share best practice.
Main Requirements (for details check the job description and person specification):
- Lead delivery of key projects and high-quality services.
- Manage teams, operations, and new service setups.
- Oversee and lead safeguarding and quality assurance within services
- Champion service user involvement and feedback.
- Monitor performance and drive continuous improvement.
- Balance operations with strategy
· Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – Enhanced
Benefits:
- an annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays
- up to 6% matched-pension contributions
- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
· complete an application form on the Family Action portal
· Closing Date: Sunday 7th September 2025 at 23:59
Interviews - week commencing 15th September and 22nd September - dates to be confirmed.
For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: Gabriel Hall (full address on advert document).
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role, and will reimburse your travel cost if you attend an interview.
*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.
Family Action is an award-winning national charity working from the heart of local communities across England and Wales.




Team: Change
Location: Remote
Work pattern: 35 hours per week, Mon-Fri
Salary: Up to £60,323.56 per year
Contract: 18-month fixed-term contract
We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
Responsibilities of our Programme Manager - Technical:
- Lead, plan, and deliver strategically significant technical programmes across the organisation
- Collaborate closely with the Change & Project Management Team and Head of IT & Data
- Apply structured programme management methodologies to ensure delivery within scope, schedule, and budget
- Drive meaningful and sustainable organisational change through programme outcomes.
- Support the implementation of IT foundations work, bridging technical execution and strategic oversight
- Provide subject matter expertise in IT projects and digital transformation initiatives.
- Operate as a hands-on leader, ensuring alignment between technical delivery and strategic goals
About the Change team:
The Change and PMO team sit within the Finance & Shared Services Directorate. The team are responsible for the development and delivery of strategic projects and programmes and the successful adoption of change at Cats Protection. It’s a very exciting time to join Cats Protection, with an ambitious 10-year strategy and significant investment in the areas of change and improvement required to get us there.
What we’re looking for in our Programme Manager - Technical:
- recognised programme management qualification
- Solid IT knowledge, with understanding of key functions and their role in successful project delivery
- expert in IT and digital transformation, with experience in a similar role
- experience of designing strong change management techniques into programmes
- experienced in embedding effective change management into programme design
- experienced in programme design, reporting, and managing complex multi-project environments with interdependencies and diverse stakeholders
- experienced in managing and developing teams in both direct and matrix environments
- confident engaging with technical specialists on various technical matters
What we can offer you:
- range of health benefits
- 26 days’ annual leave plus bank holidays, increasing with length of service
- Salary Finance, which empowers you to take control of your financial wellbeing
- and much more, which you can learn about
Application closing date: 1st September 2025
Virtual interview date: TBC
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.
If successful, your recruitment journey will include:
- anonymised application form
- video screening
- virtual interview
Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.
Making a better life for cats, because life is better with cats


Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Digital Marketing Manager
Maternity leave cover
c£50k
About us
BVA is the largest membership community for the veterinary profession in the UK, we champion, support, and empower more than 19,000 vets of all ages, stages, and disciplines.
We’re looking for a Digital Marketing Manager (maternity cover contract) to join our friendly and collaborative marketing and events team. If you're an experienced digital marketer with a track record of leading campaigns that boost engagement and participation, and if you're excited by user experience, content strategy, and data-led marketing, this could be the perfect role for you.
It’s an exciting time to join BVA as we embark on a major digital transformation project to redevelop our website. If you have experience of working on similar projects - especially with a strong understanding of UX, content hierarchy, and user journeys - you’ll be well placed to help shape a platform that truly serves our members
This is a varied and challenging position, but one that’s incredibly rewarding. You might be working on a high-impact public-facing campaign to champion animal welfare one day; the next, you could be developing content that showcases the voices of our members and promotes the value of joining BVA. You’ll need to be a confident multi-tasker, comfortable managing several projects simultaneously while keeping an eye on performance, brand alignment, and strategic goals.
Key duties:
You’ll take the lead on a wide range of digital marketing activity. This includes planning and delivering creative, insight-driven campaigns; developing a content strategy that connects with our audiences; managing end-to-end website performance, SEO, and digital advertising; and driving engagement in initiatives like BVA’s annual awards.
You’ll also work closely with our partner organisations, developing joint marketing plans that effectively promote exclusive and discounted benefits for BVA members.
You'll be bringing a strategic mindset as well as strong practical skills - from writing engaging content, overseeing multimedia production, and optimising email campaigns, to interpreting data in GA4 to improve performance. You should be confident working across various CMS platforms and multiple channels, with an eye for accessible, user-focused design and messaging.
In return, we offer a supportive, kind, and creative working environment, where you'll be encouraged to bring fresh ideas, try new things, and grow your skills. We care deeply about the work we do - and we’re looking for someone who shares that vision.
Benefits
· Annual leave allowance of 25 days (excluding public holidays), increasing by one day per year up to a maximum of 30 days.
· One day paid wellbeing day per year to provide you with dedicated time to focus on your own mental and physical wellbeing.
· One day paid leave per year to undertake voluntary work within the community or to support any reasonable charitable institution or cause.
· Enrolment into a pension scheme provided by Aviva (Employer = 6.5% / Employee = 5%).
· Opportunities for learning and development.
· A wide range of discounts from leading brands via Perkbox.
· A number of staff social events throughout the year.
· Well-behaved dogs are allowed to be brought to the workplace on a regular basis subject to agreement and various conditions being met.
We’re making sure that our members' work is understood and valued by the public, that they’re supported to grow and thrive both personally and professionally, and that their expertise is heard and respected by the people shaping our national policies.
BVA is strongly committed to equality, diversity and inclusion, and we encourage applications from all sectors of society. We would particularly welcome applications from under-represented groups within the not-for-profit/membership sector.
How to apply
Please submit your CV along with a cover letter (maximum 700 words) that clearly demonstrates how you meet the job description and person specification via 'CharityJob Apply' We're keen to learn about your experience, and see your ability to write clear, engaging, and concise copy, so staying within the word limit is essential.
Closing date
5pm on Thursday 4 September 2025.
Interview and start dates
· First interviews will be held remotely on Monday 15 and Tuesday 16 September
· Second interviews will be held in person on Monday 22 September
· Start date will be around w/c 27 October.
No agencies please.
How to apply
Please submit your CV along with a cover letter (maximum 700 words) that clearly demonstrates how you meet the job description and person specification via 'CharityJob Apply' We're keen to learn about your experience, and see your ability to write clear, engaging, and concise copy, so staying within the word limit is essential.
The Roundhouse is a world-renowned music and arts venue in Camden and a registered charity supporting over 10,000 young people aged 11–30 each year.
Through creative programmes, studio access, mentoring, and professional development, it empowers young people to build skills, grow their confidence, and pursue careers in the creative industries. From its iconic main space, to our state-of-the-art Creative Studios open to musicians, filmmakers, podcasters and performers aged 13-25, to the newly opened Roundhouse Works, a dedicated creative centre for 18–30 year olds – Roundhouse offers the space, support, and resources to help young people thrive.
The Roundhouse’s 13-person fundraising team has recently increased its ambitious annual target, largely driven by strong performance from the Trusts and Statutory team. Operating within a successful mixed economy model, the charity benefits from a diverse range of income sources – including ticket sales, commercial hires, and an increasingly ambitious programme of grants and philanthropy.
Trusts and statutory funding is a core part of this model. This year’s £600k Trusts target has almost been met, supported by a strong pipeline, multi-year relationships, and a wide portfolio of fundable work across employability, wellbeing, and diversity. The postholder will also be responsible for Arts Council England reporting.
With programmes closely aligned to youth sector priorities and policy initiatives, this role offers the opportunity to build on solid foundations and contribute to the organisation’s next phase of growth.
As Senior Trusts and Statutory Manager, you will:
- Lead and manage a successful team (Trusts and Statutory Manager and Coordinator), delivering and growing the team’s £600k annual income target
- Develop and maintain a strong pipeline of trust and statutory prospects by crafting compelling proposals, narratives, and packages of support
- Steward key long-term funder relationships, including Arts Council England, and take responsibility for accurate reporting and statutory funding compliance
- Identify and shape new funding opportunities across a broad portfolio, including youth employability, mental health, creative skills, and inclusion
- Collaborate closely with colleagues across Fundraising, Programmes, and Evaluation to ensure projects are designed with purpose, evidence, and impact
- Represent Roundhouse confidently and professionally in meetings with trustees, funders, and senior stakeholders
Ideal skills and experience:
- Proven success in securing high five- or six-figure grants from trusts, foundations, or statutory funders
- Strong track record of creatively packaging compelling cases for support that align funder interests with organisational priorities
- Experience managing and growing funder relationships with a strategic and entrepreneurial approach
- Experience managing teams (formal or dotted-line) with a collaborative and supportive leadership style
- Excellent written and verbal communication skills, a skilled storyteller capable of crafting persuasive funding proposals and impactful reports
- Confidence engaging with senior stakeholders, including board members, funders, and programme leads
- Experience in youth sectors is desirable, as is familiarity with funders such as Paul Hamlyn Foundation, Garfield Weston, and bigger strategic funders
- A strategic thinker with energy, creativity, and autonomy, comfortable working in an environment where innovation and adaptability are essential
- Strong commitment to equity, diversity, and inclusion
This is a hybrid role with minimum 3 days per week at the Roundhouse office (Closest tube: Chalk Farm). Roundhouse offer flexible working options - please discuss with Laura Macnamara at QuarterFive, who we are partnering with for this appointment.
Employee benefits include:
- 25 days’ holiday per year plus bank holidays pro rata, increasing after 2 years service up to 30 days
- Ability to buy up to 3 days annual leave
- Pension scheme – 4% employer and 4% employee contributions
- Cycle to Work, Tech and Home Scheme
- Season Ticket Loan
- Employee Assistance Programme (EAP)
- Enhanced Maternity, Paternity and Adoption leave
- Health Cash Plan
- Group Life Assurance
- Staff discount at the Roundhouse bar and café
- Complimentary staff tickets
The Roundhouse are partnering with Laura Macnamara at QuarterFive for this appointment.
Suitable applicants will be contacted and invited to a briefing call to discuss the role and their relevant experience.
Applying with CV only at this stage is encouraged - it is not necessary to submit a cover letter, unless you need to clarify how your experience meets the person specification. For candidates who go on to make a formal application, full support will be provided with cover letter and CV, as part of the service offered by QuarterFive.
First stage interviews (in person) have been scheduled for Tuesday 16th September 2025.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
POSITION OVERVIEW
The Programme Development Manager represents an evolution from our Programme Manager role, focusing on shaping the future direction of The Avenues Youth Project's programmes whilst maintaining oversight of current delivery. This isn't just about managing what we do now, it's about looking ahead and designing what comes next.
Working closely with the Programme Director, you will be responsible for researching innovative approaches to youth work, developing funding proposals, and creating programmes that respond to the changing needs of young people aged 8-19. We need someone who can think creatively about engagement whilst keeping an eye on emerging trends and opportunities in the sector.
As a member of the senior team, you'll help embed our values throughout the organisation and ensure our programmes remain at the cutting edge of youth work practice.
KEY AREAS OF RESPONSIBILITY
Programme Innovation and Strategic Development
Programme Design and Innovation
● Research and develop innovative programme concepts that address emerging needs of young people within the community, utilising best practice from across the youth work sector.
● Lead comprehensive design processes for new initiatives, collaborating with lead youth workers, young people, families and community partners to ensure programmes are relevant and effective.
● Create detailed programme frameworks incorporating learning outcomes, delivery models, resource requirements and sustainability strategies.
● Plan, develop and deliver allocated youth work projects that meet organisational aims, taking responsibility for budgeting, planning, delivery, monitoring and evaluation.
Current Programme Oversight
● Collaborate in overseeing the recruitment, retention and progress of young people across assigned programmes, working to ensure consistent engagement and positive outcomes.
● Participate in necessary working groups and initiatives on behalf of the team, liaising with a wide range of youth service providers to ensure AYP is represented in appropriate forums and relevant partnerships.
● Have proactive contact and engagement within the community, maintaining visibility and building relationships that support programme delivery.
● Work with the Programme Operations Manager to report and respond to the Programme Director and senior team on the planning, development, delivery and progress of youth work programmes.
● Ensure all data collection, documents and record keeping is up-to-date and meets the requirements of the Impact and Evaluation Manager.
● Monitor programme attendance patterns and young people's progression, identifying opportunities for enhanced engagement or additional support.
● Coordinate with the Programme Operations Manager and Lead Youth Workers to ensure consistency of approach and share effective practices across different programme areas.
Community Partnerships and External Relations
Strategic Relationship Building
● Establish and maintain strategic relationships with schools, colleges, community organisations, local authorities and other youth providers to develop collaborative networks.
● Represent AYP at community forums, working groups and sector events, maintaining awareness of local priorities and identifying partnership opportunities.
● Develop collaborative programmes with partner organisations, combining resources and expertise to maximise impact.
● Engage with families and community members to understand their aspirations for young people.
Programme Partnerships
· Support the Programme Director in developing and maintaining key relationships and partnerships.
· Establish positive working relationships with external agencies delivering youth work with us and those supporting organisational development.
· Work with the Engagement, Communities and Culture Manager, to develop and maintain effective long-term community partnerships to boost membership at AYP.
Research, Evaluation and Quality Assurance
Evidence-Based Development
● Maintain current knowledge of research and best practice in youth work, particularly relating to our target demographics.
● Commission or conduct research projects to inform programme development decisions and enhance service delivery.
● Collaborate with the Impact and Evaluation Manager, to analyse data from existing programmes to identify effective practices and areas requiring improvement.
● Collaborate with the Impact and Evaluation Manager to establish robust evaluation frameworks for new programmes.
● Work with the Impact and Evaluation Manager to understand and articulate funder objectives throughout programme design and delivery.
Quality Standards and Continuous Improvement
● Develop quality standards and frameworks for all programmes, ensuring alignment with organisational values.
● Collaborate with the HR Manager to create comprehensive training materials and guidance documentation for staff delivering new programmes.
● Monitor programme quality through systematic observation, feed \back collection and data analysis.
● Lead programme effectiveness reviews and provide recommendations for improvement.
● Liaise with external quality assurance bodies, inspectors, and regulatory authorities as required.
Staff Leadership and Development
● Line Management of Programme Operations Manager and Lead Youth Workers - including regular observations, formal supervisions, annual appraisals, and investing in their professional development.
● Attend Line Managers training and regular sessions with HR Manager.
● Deliver reflective practice sessions to the youth work team to support continuous professional development as part of our Learning and Development plan, in collaboration with HR Manager.
● Assist in recruiting or contracting new workers, tutors or teachers as required.
Funding and Financial
Strategic Funding Development
● Collaborate with the Fundraising Manager to identify funding opportunities that support programme development priorities and organisational objectives.
● Contribute to funding applications for new programme areas, ensuring proposals demonstrate clear impact potential and realistic delivery plans.
● Develop comprehensive business cases for programme expansion, including cost-benefit analysis and risk assessment.
● Monitor funding environments and policy developments that may influence programme design.
Financial Administration
● Work with the Finance Controller to ensure high-level financial administration and record keeping, with accountability for project expenditure.
● Maintain clear understanding of AYP's programme budgets and finances, with responsibility for budgeting, monitoring and reporting of assigned budgets.
● Participate in regular budget meetings with the Programme Director and work with the Finance Controller to ensure costs remain within budget.
● Check and approve Lead Youth Workers timesheets for allocated budgets and resolve discrepancies.
Safeguarding and Compliance
● Act as Designated Safeguarding Lead and carry out responsibilities in strict accordance with AYP's Safeguarding Policy,
● Work with TACs, PRUs, Police, Early Help Teams, MARFS, LADO etc. where required to ensure safety of all young people, staff and volunteers,
● Act as main point of contact for safeguarding referrals, working in partnership with other agencies to ensure safety and wellbeing,
● Maintain comprehensive knowledge of safeguarding practices and current legislation.
GENERAL RESPONSIBILITIES
· In conjunction with your Line Manager to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Avenues.
· Participate in internal/external meetings as required, and attend training events, conferences, and other functions as necessary.
· Participate in regular supervision and annual appraisal and help in identifying your own job-related development and training needs.
· Adhere to all The Avenues’ policies and procedures.
· Stay abreast of policy and developments in youth work locally and nationally.
· Always undertake your role in a professional manner maintaining a high-quality standard of work and in accordance with our values and role model our Behaviours Framework.
· Undertake any other duties as may be reasonably required within the scope of the role.
The client requests no contact from agencies or media sales.
About the Role
We’re looking for a dynamic and experienced Therapy Service Manager (Job Share) to co-lead our passionate therapy team at Headway East London. The Therapy Service Manager is responsible for leading the therapy team to plan and deliver an excellent service which empowers our community of brain injury survivors. This role is a job share and covers the following aspects of the Headway East London Therapy Service: Enfield Brain Injury Service (Enfield) and our Hackney-based Day Service.
As Therapy Service Manager, you will lead the delivery of therapy services within both the Day Service and Enfield, ensuring high standards, consistency, and a strong sense of purpose across the team. You will play a vital role in the growth and development of the therapy offer across all of Headway East London, working closely with your job share partner and the Director of Services (Clinical Lead) to shape and expand our provision.
This is a unique opportunity for someone with strong clinical leadership and strategic planning skills to help shape the future of our therapy services.
We are looking for someone who brings:
- Provide leadership to the therapy team to ensure the efficient delivery, quality and consistency of this service within Enfield and the Day Service.
- Manage the development of plans and strategies for the therapy team and instil a sense of collaboration, common goals and working together across the team to ensure the sustainability of the service.
- Build good relationships with stakeholders in the boroughs we serve to develop opportunities for growth and development of our services.
- Work with the Director of Services (Clinical Lead) on commissioning/tender/framework contracting arrangements with the ICS’s we serve.
- Work with staff to ensure our members’ voices are at the centre of everything we do.
- Work with the Director of Services (Clinical Lead) and the Finance team to ensure unit costs are accurate and work to ensure full costs of the service are recovered from customers.
- Work with the Director of Services (Clinical Lead) and the Director of Development to explore new opportunities to develop our business to generate income.
- Assist the Director of Services (Clinical Lead) to explore and implement effective ways to evidence the outcomes of our members and the impact of our services to demonstrate our effectiveness.
Key Relationships - Internal and External
Internal: Therapy Team, Managers and Members
External: Quality assurance and Contracts managers
Other
Apply the Headway East London values and behaviours to every aspect of the role at all times.
Protect and enhance the interests and reputation of Headway East London internally and externally.
Commit to the organisational principles of: coproduction equity, diversity and inclusion sustainability.
Headway East London is an Equal Opportunities Employer and we are committed to ensuring that all staff are motivated, skilled and rewarded by their work. We welcome applicants regardless of race, religion or belief, colour, national origin, sex, sexual orientation, disability, age and other protected status as required by law. We promote and protect human rights; they are the foundation of what we do. We want to be an inclusive place where a diverse mix of talented people want to come and contribute their unique strengths and perspectives. We are focused on equality and believe that all the fascinating characteristics that make us different, make us more able to deliver our life-changing work with passion and creativity.
The client requests no contact from agencies or media sales.
Are you excited by the prospect of working for a dynamic and evolving organisation that supports St George's University Hospitals NHS Foundation Trust to build excellence in care, advance research and innovation and enrich the health-care experience?
Do you have experience in managing a Finance Function, training and mentoring staff to fulfil their potential, a proven track record of relaying financial information to non-financial stakeholders and a sound working knowledge of accounting systems?
If so this may be the role for you!
The Finance Manager is a key member of the wider Finance and Operations team and will lead the finance function of the charity and provide excellent finance support for the Senior Executive.
We are looking for an individual who can:
- Maintain a robust financial control framework and provide high quality timely financial management information to ensure effective decision making.
- Prepare annual financial statements and support an efficient external audit process.
- Lead on the annual budget setting and quarterly forecasting processes.
- Deliver continuous finance process improvement and finance training for SGHC staff.
- Support the maintenance of dynamic and strategically aligned partnerships with finance colleagues across all our key stakeholder groups.
SGHC provides a generous benefits package including defined contribution pension scheme, life insurance, flexible working, enhanced maternity package, extended leave, development and well-being days. season ticket loan and an employee assistance programme.
ROLE PURPOSE
To manage the finance function of the charity and provide excellent finance support for the Senior Executive which will include:
- Maintaining a robust financial control framework and providing high quality timely financial management information to ensure effective decision making.
- Preparing annual financial statements and supporting an efficient external audit process.
- Supporting the annual budget setting and quarterly forecasting processes.
- Leading on continuous finance process improvement and finance training for SGHC staff.
MAIN DUTIES & RESPONSIBILITIES
1. Staff management
1.1. Carry out all line management duties in line with organisational policy and procedure, including:
- Diversity and inclusion - encouraging an inclusive environment.
- Recruiting and inducting good quality staff o Proactively addressing performance, conduct or other employee relations issues.
- Support and coach your direct report to ensure objectives and development goals are achieved.
2. Management of Income and Payments Processing Operations
2.1. Responsible for ensuring that all fundraising and investment income is accurately recorded in the finance system.
2.2. Ensure the reconciliation of all income data from the bank against Raiser’s Edge (CRM system) to ensure data is accurate and complete and then recorded in the finance system once reconciled.
2.3. Manage an efficient and effective Accounts Payable function, ensuring that the work performed by the Senior Finance Assistant is at the required standard.
2.4. Lead on all communications with internal stakeholders, including Trust finance and Special Purpose Fund Advisers, to resolve any issues arising and produce monitoring reports on a regular basis.
3. Transactional accounting and fund management
3.1. Ensure systems are in place to identify and correctly record restricted donations, so that these are properly monitored and utilised.
4. Financial Control Framework
4.1. In consultation with the Director of Finance & Operations, ensure that appropriate controls, processes and procedures are in place, regularly reviewed and assessed for operational effectiveness.
4.2. Review and update Finance Procedures and effectively communicate these to staff, arranging training where necessary, within the Finance Department and across the Charity.
4.3. Ensure effective maintenance of the balance sheet, including regular key control account reconciliations (bank and other).
4.4. Monitoring of balances with the Trust, ensuring these are promptly settled, with discrepancies investigated and resolved.
5. Management Reporting
5.1. Delivery of timely and accurate monthly management accounts for the Charity, including enhancing the production process and communication of timetables.
5.2. Co-ordinate the production of narrative reports to support review by the Director of Finance & Operations.
6. Financial reporting and audit
6.1. Lead the Finance team in the production of financial statements which are fully compliant with the Charity SORP to meet required audit and Board approval deadlines.
6.2. Lead the relationship with external auditors and all arrangements surrounding the annual audit fieldwork.
6.3. Preparing required audit documentation in accordance with agreed timetables.
7. Budgeting and Forecasting
7.1. Assist the Director of Finance & Operations in the production of annual budgets, working closely with budget holders within the Charity to ensure completed in accordance with agreed timescales.
7.2. Lead on the quarterly re-forecast process, producing relevant analyses to understand and monitor key changes.
8. Banking and Investments
8.1. Work alongside the Director of Finance & Operations to maintain a strong relationship with the Charity’s banking and investment managers and take the lead on the day to day administration of the banking arrangements.
8.2. Ensure that bank mandates are up to date.
9. Systems and Data
9.1. Finance system
- Liaise with Application’s Supplier and Trust Systems support team in the maintenance and development of the finance system, ensuring essential maintenance are carried out as necessary to prevent cyber fraud and maintain data integrity.
- Provide support to the Finance team for the accounting functionality within the finance accounting application and its integrated systems.
9.2. System maintenance and training
- Support the Director of Finance and Operations with managing user access, permissions and privileges on the finance system, ensuring that any changes to staff are reflected immediately.
- Ensure all new staff are trained on the Finance System and that current staff receive updates as necessary.
Any other duties commensurate with the post as requested by the Director of Finance & Operations.
The client requests no contact from agencies or media sales.
WCCM seeks to appoint an experienced, highly motivated, talented, resourceful, emotionally intelligent and hardworking Senior Finance Manager to manage finance and governance across our international office in London and our Retreat Centre based in Bonnevaux. Working with the Executive Director and Trustees, and with the support of a small, dedicated team, you will lead on WCCM’s financial strategy and planning, ensuring compliance with statutory and non-statutory bodies, working to maximise income and automate processes. You will also have responsibility for core organisational support functions such as HR, GDPR and Health and Safety. You will have significant experience in finance roles, with knowledge and experience of UK charity finance, and operational support functions. Occasional trips to France. Interest in Christian Meditation/Spirituality an advantage.
Application is by submission of your CV and a full detailed cover letter setting out how your skills and experience meet the job description and person specification.
We will not consider CVs that do not have an accompanying cover letter.
About Tutors United
At Tutors United, we deliver free, high-impact tutoring programmes to primary school pupils and families by hiring, training, and paying inspiring university students to deliver our specially-devised curriculum. Every year, we support hundreds of young people to receive the educational support they need to thrive and gain meaningful, paid work experience to help launch their careers, while supporting families to reinforce learning at home.
We are proud to serve diverse, low-income, refugee, migrant, and multilingual communities across London, the Midlands, and the North West, supporting young people to build the skills, confidence, and knowledge they need to succeed.
We're now looking for a brilliant, ambitions, and proactive Tutor and Partnerships Manager to join our passionate team and help us drive this impact even further.
Job Purpose
This is an exciting time to join our small and impactful team, as we enter year two of our four-year strategy, with goals to broaden and deepen our reach and impact, diversify our funding and delivery partnerships, and boost our programmes to support year 6 to 7 transition and tutor career development opportunities. The Tutor and Partnerships Manager is responsible for ensuring our tutors have the skills, support, and development opportunities to not just excel in their tutoring role, but also to find meaningful employment or training following graduation. This will include:
- Line managing and supporting the Tutor Coordinator, and overseeing the 100+ strong tutor cohort
- Building and managing employer and university partnerships
- Creating a strategic vision for Tutor Development and Training Monitoring tutor recruitment to ensure each year’s cohort is characterised by quality, commitment, and diversity, while growing in line with our annual strategic delivery goals
Most importantly, the Tutor and Partnerships Manager will consistently guide and steer the direction of the Tutor Team to ensure TU continues to make a positive impact at the end of the programme – thus making you accountable for the retention and development of tutors as we continue to grow into new areas of the country. This is a crucial role which drives team performance towards achieving our strategic objectives and ensures the tutor team and cohort is operating in such a way that we are able to hit our organisational targets for impact, finance, and growth. The Tutor and Partnerships Manager is a varied role, reflecting the many different aspects of the tutors’ involvement and importance to Tutors United. As well as overseeing the successful execution of daily operations, the Tutor and Partnerships Manager will work closely with the Senior Management Team and the programmes team to create strategic development opportunities for our tutors that enhance our ability to attract high quality tutors and ensure their own personal and professional growth. You will also develop and refine our Tutor Impact and Measurement systems, so that we are able to make data-driven decisions around recruitment, retention, and tutor development. This will involve identifying trends amongst tutors, making strategic adjustments in response to those trends, and reporting to senior members of Tutors United and our Board of Trustees at different points throughout the academic year. You will also work closely with the Programme and Impact Manager to ensure strong collaboration and cohesion across the frontline delivery team as a whole. If you are passionate about the development of young people and would like to contribute to TU’s growth at a pivotal time, then you will love it here!
Desired competencies and experiences:
- Can do’ attitude.
- Strong verbal and written communication skills - including giving constructive feedback and presenting to internal and external parties.
- Understanding of attracting and recruiting diverse, high-quality candidates.
- Experience in designing and delivering training programmes (in-person and online).
- Skills in data collection, analysis, and reporting to inform decision-making and track tutor outcomes.
- Ability to translate strategic goals into operational plans.
- Proactive individual, able to work in a team and independently.
- Ability to manage budgets and track spending.
- Experience working with children and young people.
- Capability to align team operations with broader impact, finance, and growth targets.
- Experience line managing in a professional capacity (desirable).
- Experience contributing to or leading on programme design, pilot testing, and evaluation.
- Driven by our mission to use the power of tutoring to break down the barriers in education and enable every child to succeed.
- Strong stakeholder management and relationship building skills.
- Experience building and maintaining employer, university, and third-sector partnerships (desirable).
- Familiarity with recruitment and career readiness frameworks (desirable). Ability to work in a fast-paced environment.
- Willingness to support other members of the team to ensure the overall success and quality of our work.
We're Tutors United. We're on a mission to end the attainment and employability gap through the power of community-based tutoring.
The client requests no contact from agencies or media sales.
You will engage with our existing members to ensure they recieve the best possible support from us. Additionally, you will engage with sectors of our community who are unaware of the benefits of being members.
Responsibilities:
These include
- To actively seek a thorough understanding of the membership base and the issues affecting them, creating member profiles and advising and briefing stakeholders accordingly.
- To develop a compelling offer by profile / career stage so as to maintain and improve member retention and engagement levels, and to maximise new member acquisition.
- To maintain a thorough and up-to-date understanding of services and activities and ensure these are being packaged and communicated in the most effective way.
- To oversee the implementation of regular market research, including competitor analysis, to identify members/stakeholder needs, to support the rationale for the development of member products and services, and to liaise with and advise other stakeholders as appropriate.
- To develop member communications in particular around membership renewals and the on-boarding of new members, and to ensure a high-quality member experience.
- To ensure that membership communications at all touch points within the membership journey or as part of a non-member relationship, remain relevant and up to date.
- To oversee the new member and renewal process, which is managed by our external partner, and troubleshoot and resolve issues that they cannot
Personal Specification:
Essential skills, knowledge and qualities:
- Experience of working in a customer, member or client facing role
- Experience of developing and maintaining strong professional relationships with a range of stakeholders
- Experience of using a CRM management system, preferably Salesforce
- Excellent communication and interpersonal skills and the ability to positively communicate with a wide range of people in a professional setting, with demonstrable ability to communicate effectively in challenging situations
- Excellent planning, coordination, organisational and time management skills
- The ability to analyse data and produce reports
- The ability to take a proactive approach to independent working, managing your own workstreams effectively, and the confidence to take responsibility for tasks and decisions
Desirable skills, experience, and qualities:
- Interest and/or understanding of the immigration law sector in the UK
- Experience of implementing change and working with others to create new ways of working
Closing date for applications: 7th September 2025. We plan to hold the interviews in person but we can accommodate interviews online at request. Please notify us in your application if we need to make any reasonable adjustments to accommodate you at interview.
ILPA is an equal opportunities employer. We acknowledge that the legal and charitable sector can be less accessible to people from minoritised, racialised and lower socio-economic backgrounds and we are committed to improving this situation.
The client requests no contact from agencies or media sales.