Fixed term contract until June 2021

Are you passionate about ending rough sleeping? 

About the role and what we’re looking for

Working as an Outreach Worker you are involved in making contact and rapid intervention with people sleeping rough, assessing their needs and delivering personalised case management; to support individuals to make the move away from the streets. Outreach Workers also work in partnership with multi-disciplinary teams and agencies.

We are looking for a highly motivated person who shares our ambition and has some experience of dealing directly with the public and/or customers in a busy service environment. Great communication skills and experience of working effectively with others are essential in this role. 

This role will suit someone with experience in dealing with rough sleepers with multiple needs and the ability to work with challenging behaviour. You will also have some understanding of the issues faced by homeless or vulnerably housed people and the difficulties they experience in accessing services. If you have the ability to empower individuals to make positive changes and a willingness to develop these valuable skills we want to hear from you.

Above all we are looking for inspirational, committed individuals who have a genuine desire to support people to rebuild their lives.

What we offer

• Excellent Development and Growth Opportunities

St Mungo’s employees are encouraged to consider opportunities to develop new skills or progress including; secondments, internal transfers, application to new roles in the organisation or just to get involved in various projects happening within the organisation.

As a result last year 35% of our vacancies were filled by promotions. In 2019 we achieved We Invest in People Gold level accreditation and are one of just 3% of housing associations to achieve this standard; 82% of staff who took part in the IIP survey say St Mungo’s is a great place to work.

• A Diverse and Inclusive Work Place

At St Mungo’s, equality, diversity and inclusion are central to the organisation's values and how we work. We are proud of our commitment to diversity and inclusion and have 7 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves. Our Networks include: BAME, Carer’s and Parent’s, Lived Experience, LGBTQIA+, Disability Awareness, Irish and Women’s Action.

• Flexible Working and Other Benefits

St Mungo’s is proud to pay client facing staff above average for the sector. We run a cycle to work scheme and also offer season tickets loans to all staff.

St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.

What we do

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 we supported nearly 30,000 people who were either homeless or at risk of becoming homeless. Our staff are crucial to making this happen.

How to apply

To find out more and apply please go to the St Mungo’s careers page on our website. 

To view the job description and guidance on completing your application form, please click on the document available tab at the top of the advert page on our website.

Closing date: 10am on 9 November 2020

Interview and assessments on: 17 November 2020

DBS disclosure check will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

A Christian-based charity working with homeless families in the London Borough of Haringey seeks the following team member with experience of working in a multi-cultural setting and who could be considered a self-starter:

OUTREACH ADVICE WORKER

28 hour post (4 days per week)

NJC scale 24: £30,648 pro rata (includes OLW £1,976)

Purpose of the role: To provide wide-ranging general advice, support and advocacy to homeless families. 

Applicants must have significant experience of working with clients with complex needs.

The ideal person will have:

• Excellent working knowledge of housing law, welfare benefits, asylum and immigration and legislation relating to EEA Nationals. 
• Excellent communication and representation skills
• Experience of managing contracts and quality standards
• Experience of monitoring and service development 
• Ability to speak a community language is desirable
• OISC Level 1

You must be highly motivated and committed to providing a first class service and be able to organise your own workload to deliver advice and support to the highest standards.

Closing date for applications is 5pm Thursday 12th November 2020.

This post is subject to a DBS Check.

Previous applicants need not apply.

At Depaul UK have an exciting opportunity for a 1:1 Outreach Worker to join our team on a part time permanent basis. In return you’ll earn a competitive salary of £10,429.50 pa pro rata (£20,859 pa FTE) + pension & other benefits.

Depaul UK delivers a range of support and housing services around the UK for young people and adults at risk of homelessness. We provide services that prevent homelessness, increase the resilience of those we work with and energise opportunities for employment, education, training & volunteering. We're dedicated to putting our values into action to achieve a society where everyone has a place to call home and a stake in their community.

In return as our 1:1 Outreach Worker we can offer you:

- Competitive salary
- 26 days of annual holiday plus bank holidays pro rata
- Contributory pension scheme
- Life assurance

The 1:1 Outreach Worker role:

We are currently expanding the work that we do to prevent youth homelessness, in South Yorkshire, and are recruiting for an enthusiastic 1:1 Outreach Worker to join the team on a part time permanent contract.

The successful post-holder will provide one to one support session to children and young people and provide appropriate interventions, addressing identified support needs in relation to running away or going missing from home. They are also key in developing positive working relationships with current and potential referral agencies.

What makes this role exciting?

- A full induction and training to enhance the ‘hard’ and ‘soft’ skills required’

- Training in the Depaul Endeavour model

- Continuous support and supervision including reflective practice to develop your learning and skills as a practitioner

What will ideally support your success in the 1:1 Outreach Worker role?

- Excellent experience of working with and providing support to children and young people in crisis

- Good experience of working independently and managing own caseload

- Fantastic ability to develop strong, collaborative and productive relationships with colleagues and key external agencies

- High level understanding of professional boundaries and ability to maintain boundaries

- Willingness and ability to travel independently and work across South Yorkshire.

Closing date: Monday 02 November 2020 at 12:00 pm

So, if this sounds like the perfect opportunity for you and you’d like to become our 1:1 Outreach Worker then please click ‘apply’ today – don’t miss out, we’d love to hear from you!

An enhanced DBS disclosure is a requirement for this post. Our recruitment checks, induction and ongoing support and supervision reflect our commitment to safeguarding our clients. Depaul UK strives to be equal opportunities employer and welcomes applications from all sections of the community.

We kindly request no contact from Recruitment or Media Agencies.

Sales and Outreach Workers are the face of The Big Issue and work with the vendors to maximise their potential.

The Job

Your main responsibilities in this role will be executing and increasing sales and creating a positive environment for vendors to work in. You will be working one-on-one with vendors, actively recruiting new vendors, managing pitches and promoting good relations with the community where our vendors work. As a member of a small team, you will need to be proactive, organised, and have a non-judgemental attitude.

In addition to create a good working environment for the vendors, you will also be responsible for marketing The Big Issue within the local area and forming strong networks within the local community.

You must be proficient in Microsoft packages with good organisational skills and the ability to juggle and prioritise demands from different directions. An understanding of the practical and emotional needs of disadvantaged people and/or people facing poverty, and a commitment to the social objectives of The Big Issue is essential.

A full driving licence is desirable for this role but not essential

For a full job description including the summary of skills, qualities and experience required for the role please download from the link below.

If you think you have the skills and enthusiasm to take on this exciting role please click on Apply. You will be asked to complete a short application form and then upload your CV and a covering letter which should explain your interest and related skills for the role. 

Salary and Benefits

We offer 

• A salary commensurate with the third sector, which can be confirmed on request
• Incremental holiday entitlement starting at 25 days per year plus bank holidays (pro-rata for part time staff) plus paid leave to care for a sick child or grandchild and a sick or elderly relation
• Incremental sick pay starting at 5 days per rolling year
• Enhanced contribution to our workplace pension
• Enhanced maternity pay
• Training and development opportunities including an open learning library and management training schemes
• Health benefits include life cover, a Health Cashplan scheme which provides access to counselling and a range of therapies

Please note that we reserve the right to review and amend our staff benefits and they do not form part of any  contract of employment.

Workplace details

This role will be based at our Bristol office although you will need to travel within the Bristol area.

Closing Date: 26th October 2020

The Big Issue is striving towards Equal Opportunities

We particularly welcome applications from those who are underrepresented in our sector, such as women in senior roles, and people with disabilities and from Black and Minority Ethnic communities.

The Big Issue thanks all applicants for their interest and will reply only to those invited for interview.

The Victims First Specialist Service is an amalgamation of three existing services designed to cater for adult victims of crime with complex practical and emotional needs. The service is delivered in partnership by three well established charities: Thames Valley Partnership, Oxfordshire Sexual Abuse & Rape Crisis Centre (OSARCC) and Trust House Reading.  The postholder will be contracted to one of the three partner agencies. Many of those referred to us will have experienced sexual violence or criminal exploitation including modern slavery. We provide holistic, trauma focussed support from a team with a variety of specialist skills in supporting service users. 

We now have vacancies for three Outreach and Inclusion Workers (working with our Oxon, Berks and Bucks delivery teams) to work specifically with BAMER communities to improve their experiences of accessing and receiving support if they are affected by sexual violence and/or other abuse.  There will be an expectation of an ISVA qualification – or a willingness and interest to work towards this. You will manage a caseload of potentially complex cases, providing prevention, intervention, emotional and practical support (including crisis support) and will help to identify and engage with these individuals on a one-to-one basis, enabling them to access services and make positive, empowering choices to change their lives. You will need to work with your own team and other agencies to risk assess cases and create Safety Plans to manage the safety & needs of service users. A knowledge of the full range of civil, criminal and other practical support options available, and the role of an independent advisor within them is necessary. You will need compassion, empathy, sensitivity and an ability to work collaboratively.  You will also have sound organising and problem solving skills and flexibility around working hours when necessary.

The role will operate from offices in Reading, Oxford, MK or Aston Sandford - however you will not necessarily be expected to be office based as the work is hands on and will entail being out and about in your given  area dealing with service users, as well as occasional travel across the Thames Valley.  These are full time roles although job share and flexible working may be available on request.  Fixed term contract until July 2022 

JD and Application Form available from the Partnership website

Closing date for applications:  Friday 30th October 2020 at 5pm

Interviews will be held  on:  5th and 6th November 2020

Recruiting a Support Worker to join our Young Peoples service in Windor and Maidenhead!

£21,000 per annum, 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more working.

Wellesley House is a supported housing service in Windsor, Berkshire which houses 17 homeless families with children for up to 2 years. Our accommodation is spacious, self contained, modern and include on site laundry facilities, a TV lounge, playroom and large private garden. Staff work closely with customers to help them to identify and address their support needs and provide them with practical and emotional support to maintain their tenancies, access opportunities such as training and employment and maximise their income by ensuring they are accessing financial help they are entitled to. We build on customers' life skills to enable them to lead independent, fulfilled lives. All referrals are received from the Royal Borough of Windsor and Maidenhead housing team.

Job Overview:

Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

This role requires working on a rota basis of 8am-4pm or 10am-6pm and alternate weekends.

Key Responsibilities:

- Building supportive, trusting relationships with customers
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Supporting key customers to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Involving customers in the design, development and delivery of the service
- Empowering customers to ensure they receive the service and benefits they are entitled to
- Encouraging and enabling tenants to pay their rent and ensure that rent accounts are managed effectively
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Day to day instruction/ supervision of Assistant Support Workers/domestic staff/ Personal Support Assistants where appropriate
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

For more information or to apply please visit our website.

The Outreach Worker will be working in local communities to raise awareness of our services, making links with key partners, agencies and D/deaf professionals to ensure we reach D/deaf people, children and families requiring support.

We are looking for an enthusiastic and committed individual who has direct experience of working in community based environments providing a range of self-help and group activities. The ideal candidate will have lived or worked within a D/deaf environment with level 2 British Sign Language or a native sign language user.

37.5 per week (Mon – Fri 9-5)

Brent

Fixed Term Contract until August 2021

Closing Date:  Midnight 04/11/2020

Interview Date: w/c 09/11/20

Do you want to end homelessness and make a positive difference to people’s lives? Are you highly motivated and looking for a challenge? Do you want to use your excellent people skills to support people to move away from homelessness? Then join us as a Support Worker.

Thames Reach are committed to helping homeless and vulnerable people to live in decent homes, build supportive relationships and lead fulfilling lives. Our vision is to end street homelessness and our aim is to achieve the highest standards and effectiveness in delivery of our services.

Our Brent Reach floating support service is supporting people to sustain their accommodation and achieve their aspirations. Brent Reach are recruiting to fill a variety of posts within this team, we are looking for applications from people new to the homelessness sector and experienced case workers.

The Support Worker (BSL) role would suit:

• People interested in working with Deaf people or people with hearing loss who require housing related support

• People who have a British Sign Language level 1 or above qualification or who people who have personal experience of conversing using British Sign Language

• People interested in working with people with rough sleeping histories or at risk of homelessness sustaining their tenancies.

• An understanding of how to support people with learning disabilities

• People with experience of face to face or customer service work.

• An understanding of how to support people to manage and sustain tenancies and engage positively with their local community.

• People with experience of supporting and motivating people to engage with health services, employment, training and education.

• People who are able to establish and maintain positive and effective working relationship with other agencies such as referral agencies, health services, benefit services and registered social landlords.

• People who have a good understanding of how to work as team, and share their knowledge and good practice with their colleagues, students and volunteers

• Those with strong administration experience who would like to work to support a key front line homelessness service.

You will play a key role in the development of our services and your work will contribute to influencing the future of service provision across the UK.

Successful candidates will demonstrate:

• The ability to provide a flexible and responsive service to people with rough sleeper histories.

• Excellent communication, organisation and creative problem solving skills.

• Commitment to working within the homelessness sector to support people to lead fulfilling lives.

• Creating and working through action plans and be strongly outcome focuses.

• The ability to follow instructions, manage and mitigate risk.

• The ability to use IT systems to communicate and record your work.

• Strong time management skills.

• Be confident in working autonomously as well as within a team, the role with involve office work and in the community.

As well as a great working environment we can also offer:

• We offer communication support for your interview (if required)

• Thames Reach is committed to the Disability Confident Scheme:

• Thames Reach can you support you to make a Access to Work application (if required)

• Support and training to develop your skills.

• Learning & Development opportunities including (Tuition Aid & Management Training)

• 5% employer contribution to pension

• Flexible working

• 29 days annual leave

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

For more information and to apply please visit our website. 

Fixed Term Contract until September 2021

Closing Date: 01/11/2020 at midnight

Interviews:  W/C 9/11/2020

We are currently recruiting an assistant support worker in our East Surrey Outreach team. This is an exciting opportunity to join this service, supporting both new and more complex rough sleepers to move away from the streets and access and sustain accommodation and support.  The team work across 4 councils in the region – Epsom and Ewell, Mole Valley, Reigate and Banstead and Tandridge – and work closely with housing departments in each council to ensure there is a prompt and effective response to rough sleeping.

 As Assistant Outreach Support Worker you will:

• Provide a response to referrals we receive across the 4 councils

• Facilitate drop-in sessions at local services working with homeless people

• Support our clients with practical tasks that will enable them to move off of the streets or sustain accommodation

• Directly support clients, identifying activities that will assist in their journey towards recovery and away from life on the streets

• Maintain and support links with community programmes and resources

• Ensure that all work is recorded and monitored

And have:

• A commitment to providing a high standard of service

• Excellent communication and organisational skills

• Honesty, reliability and a mature and thoughtful approach to equal opportunities and diversity in service provision

• The ability to learn and an enthusiasm for training and acquiring new skills

• A responsive and flexible approach to the needs of the team and clients

As this service covers a wide area we require applications from people with a driving license and access to their own transport. Whilst the majority of your working hours will fall within normal office hours there is a requirement to carry out some late and early shifts in order to engage with rough sleepers who might be difficult to locate during the day.

With the help of our experienced senior staff and management, you will be supported and trained to use your strong communication and creative problem-solving skills. You will receive regular support from experienced staff who will both guide your work and encourage and facilitate your personal development.

 At Thames Reach we are driven and committed to helping homeless and vulnerable people to live in decent homes, build supportive relationships and lead fulfilling lives. Our vision is to end street homelessness and our aim is to achieve the highest standards and effectiveness in service delivery to vulnerable people.

As well as a great working environment we also offer:

• Support to develop your leadership and strategic skills.

• A contributory pension scheme, tuition aid and management specific training.

• 29 days holiday and 8 paid bank holidays.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

For more information and to apply please visit our website.

We are recruiting two Domestic Abuse Outreach Workers to provide emotional and practical support and advice to survivors of domestic abuse. You will work in partnership with other agencies to support client safety, empowering survivors to move forward with their lives. The work is highly confidential, challenging but incredibly rewarding. Working as part of a team you will be responsible for managing your own case work and develop effective relationships with clients enabling them to access support through the different services provided.

Excellent communication skills, empathy and organisational skills are required along with proven experience of providing emotional and practical support to those in crisis. An ability to work independently and prioritise a busy workload is essential. An understanding of the dynamics of domestic abuse would be beneficial, however, training will be provided.

This is a varied and fast paced role with real opportunity to make a difference to people’s lives.

South West Surrey Domestic Abuse Service provides free, confidential, independent and impartial advice to individuals affected by domestic abuse living in the boroughs of Guildford and Waverley.

Do you want to work in a role where you will support an end to rough sleeping? 

About the role

Our belief is that rough sleeping is an intrinsically harmful and dangerous activity both for the individual and for the wider community. Therefore we take a proactive and assertive approach to supporting people away from this activity. Our aim is to support people to recover from the effects of rough sleeping and move away from a street lifestyle permanently.

Working as an Outreach Worker you are involved in making contact with people who are sleeping rough, assessing their needs and delivering personalised case management; to support individuals to make the move away from the streets. Outreach Workers also work in partnership with multi-disciplinary teams and agencies.

What we’re looking for

We are looking for highly motivated people who share our ambition:

• Some experience of dealing directly with the public and/or customers in a busy service environment.
• Experience in dealing with rough sleepers with multiple needs and the ability to work with challenging behaviour.
• Great communication skills and experience of working effectively with others.
• Some understanding of the issues faced by homeless or vulnerably housed people and the difficulties they experience in accessing services.
• The ability to empower individuals to make positive changes and a willingness to develop these valuable skills.

Due to Ealing’s demographics and geography, language skills in Polish, Punjabi or Hindi would be a distinct advantage, as would a valid driving license. However, these are not essential.

Above all we are looking for inspirational, committed individuals who have a genuine desire to support people to rebuild their lives.

What we offer

• Excellent Development and Growth Opportunities

St Mungo’s employees are encouraged to consider opportunities to develop new skills or progress including; secondments, internal transfers, application to new roles in the organisation or just to get involved in various projects happening within the organisation.

As a result last year 35% of our vacancies were filled by promotions. In 2019 we achieved We Invest in People Gold level accreditation and are one of just 3% of housing associations to achieve this standard; 82% of staff who took part in the IIP survey say St Mungo’s is a great place to work.

• A Diverse and Inclusive Work Place

At St Mungo’s, equality, diversity and inclusion are central to the organisation's values and how we work. We are proud of our commitment to diversity and inclusion and have 8 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves. Our Networks include: BAME, Carer’s and Parent’s, Lived Experience, LGBTQIA+, Disability Awareness, South West, Irish and Women’s Action.

• Pay and Other Benefits

St Mungo’s is proud to pay client facing staff above average for the sector. We run a cycle to work scheme and also offer season tickets loans to all staff.

St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.

What we do

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 we supported nearly 30,000 people who were either homeless or at risk of becoming homeless. Our staff are crucial to making this happen.

How to apply

To find out more and apply please go to St Mungo's careers page on our website.

To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.

Closing date: 10am on Monday 26 October 2020

Interview and assessments on:  Tuesday 3 or Wednesday 4 November 2020

It is a requirement for this post that an enhanced DBS disclosure check will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

At Depaul UK have an exciting opportunity for an Outreach Youth Homelessness Worker to join our team on a full time permanent basis. In return you’ll earn a competitive salary of £19,608 pa + pension & other benefits.

Depaul UK delivers a range of support and housing services around the UK for young people and adults at risk of homelessness. We provide services that prevent homelessness, increase the resilience of those we work with and energise opportunities for employment, education, training & volunteering. We're dedicated to putting our values into action to achieve a society where everyone has a place to call home and a stake in their community.

In return as our Outreach Youth Homelessness Worker, we can offer you:

- Competitive salary
- 26 days of annual holiday plus bank holidays pro rata
- Contributory pension scheme
- Life assurance

The Outreach Youth Homelessness Worker role:

Working under the direction, guidance and support of a senior worker you will be responsible for a caseload of clients as well as share responsibility for the safety and wellbeing of all clients, volunteers and staff in the service.

What makes this role exciting?

- A full induction and training to enhance the ‘hard’ and ‘soft’ skills required’
- Training in the Depaul Endeavour model
- Continuous support and supervision including reflective practice to develop your learning and skills as a practitioner

What will ideally support your success in the Outreach Youth Homelessness Worker role?

- Excellent experience in outreach support with rough sleepers and vulnerable young people
- Good experience of Safeguarding and operating safeguarding requirements and procedures
- Experience of using Risk Assessments and Support Planning tools
- Experience of managing a large case load and record keeping
- Experience of lone working

Closing date: Thursday 29 October 2020 at 12:00 pm

So, if this sounds like the perfect opportunity for you and you’d like to become our Outreach Youth Homelessness Worker then please click ‘apply’ today – don’t miss out, we’d love to hear from you!

An enhanced DBS disclosure is a requirement for this post. Our recruitment checks, induction and ongoing support and supervision reflect our commitment to safeguarding our clients. Depaul UK strives to be equal opportunities employer and welcomes applications from all sections of the community.

We kindly request no contact from Recruitment or Media Agencies.

Therapy & Outreach Worker - Waterloo Well

St John’s, Waterloo, SE1 8TY

We have launched Waterloo Well, a programme of therapeutic and wellbeing activities for homeless and vulnerable people, and we need a therapist for our work with homeless people. 

Could you play a leading role in piloting this vital new service? We’re looking for a therapist to provide a therapeutic wellbeing programme supporting homeless people.  The programme, covering Lambeth & Southwark, will offer accessible, tailored and flexible therapeutic support to: 

• residents, staff and volunteers of at least one hostel for homeless people or of a homeless day centre
• the homeless people who congregate in our churchyard garden. 

Waterloo Well is the Bridge at Waterloo’s response to Covid-19. We’re working with local hostels for homeless people and partner organisations to provide therapy, shared reading as informal group therapy, creative activities, gardening, employment and resilience training for homeless people and other local people for whom life’s challenges are now even more acute.

We are seeking a qualified and accredited psychotherapist or counsellor who can work flexibly and collaboratively, providing support in whatever form clients will value and use, alongside other professionals who may be involved in the clients’ care. 

The commitment is for 3 hours per week, initially for 6 months as a pilot with the possibility of extension.  

Employer:  The Bridge at Waterloo, registered charity of St John’s Waterloo

Accountable to:  The Trustees of the Bridge at Waterloo  

Line Manager: The Chief Executive of the Bridge at Waterloo

Job Overview

The Waterloo Well Therapy & Outreach Worker will be responsible for providing bespoke therapeutic support to residents of a local hostel or attendees of a day centre and informal ‘street therapy’ to the homeless people who congregate in our churchyard.  The successful candidate will work alongside the Waterloo Well Arts Employment and Garden team, and the staff teams in the hostels and day centres, to help participants access additional support. 

Responsibilities:

Working with people with multiple challenges, such as substance misuse, attachment issues, trauma, PTSD, suicide risk, self-harm, bereavement and loss, and physical health issues.

Developing and providing appropriate, flexible and informal therapeutic support, taking account of participants’ circumstances, needs, interests, and strengths. 

Work with support workers and others working with participants and identify new sources of support, to build a ‘therapeutic community’ around participants

Provide support face-to-face and by phone or text

Adherence to professional code of ethics of your professional standards agency , including regular supervision
Ensuring all relevant health and safety standards are met. Conducting and reviewing risk assessments as required

Keeping up-to-date and accurate case notes on each participant, ensuring strict adherence to GDPR and professional standards re. confidentiality

Ensuring that St John’s and TBAW’s Safeguarding policies and procedures are fully implemented

Upholding all St John’s & TBAW’s policies and procedures

Providing recommendations for ongoing therapy and outreach work with homeless people in participating organisations and in the churchyard. 

Qualities/Skills/Attributes - Essential or Desirable

UKCP or BACP accredited psychotherapist or counsellor, or equivalent - Essential

Demonstrable experience of working flexibly and ethically to improve the mental health and wellbeing of vulnerable adults - Essential

Experience of working in the homelessness sector - Essential

Experience of undertaking initial assessments for therapy or counselling - Essential

Able to build trusting relationships with homeless participants and with those who support them - Essential

Calm and empathic:  able to engage with people with complex needs, sometimes in highly charged and stressful situations, with equanimity and maturity - Essential

Willingness to work with other community-based organisations and promote useful partnerships - Desirable

Knowledge of relevant health and safety regulations - Essential

Reliable and organized, self-motivated and flexible - Essential

Friendly and approachable - Essential

Qualified first aider or willing to acquire this qualification - Desirable

Proven ability to work collaboratively as part of a team - Essential

Ability to manage own time and workload and prioritise a range of competing demands - Desirable

Ability to adapt your approach and interventions in line with the needs and capacities of participants - Essential

Ability to think strategically and come up with recommendations for taking the work forward - Desirable

This is a part time post of 3 hours a week (specific days and times to be agreed), initially for 6 months with the possibility of extension.  

Fee:  £200/day + £130/mth contribution towards supervision costs

Looking after our visitors

St John’s & TBAW are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers interacting with these groups to share this commitment. This position will be subject to satisfactory DBS and reference checks.

Closing date:  Weds 4th November, 12 noon Interviews: Thursday 19th  November

Start:  As soon as possible

Recruiting for Support Workers to join our services across London!

GBP 22,360 per annum plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Full time and part time roles available.

Look Ahead is a specialist housing association and provider of tailor-made care, support and accommodation services. We support thousands of people across London and the South East with a diverse range of needs, helping them to make individual choices, achieve goals and take control of their own lives.

With over forty years in social care under our belt, we are experts through both practice and understanding. Today, we are proud to be the trusted partner of over 30 local authorities and health trusts, providing specialist support and care services for over 7,000 people every year with a wide range of needs, including:
- Mental health
- Learning disabilities
- Homelessness and complex needs
- Young people and care leavers

With over 100 local services and 1000 staff there are plenty of opportunities for growth within the organisation.

Job Overview:
Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. In some services, this will include providing physical, domestic, emotional and social care. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

Key Accountabilities:
- If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Participate in the support planning and risk management, as facilitated by the lead Support Worker
- Carry out security duties to ensure the safety of the customers and premises
- Monitor the CCTV throughout the shift
- Enable customers to make full use of community facilities by providing support as directed
- Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities
- Report any observations relating to customers welfare
- Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements
- Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times
- Maintain records as required at the project under the direction of the Support Workers/management
- Participate in team meetings/reviews and the general development of the service
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigne

Person Specification
Personal Attributes:
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Flexible
- Open to feedback and self development
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Ability to cope positively with challenging and diverse behaviour

Skills, Knowledge and Experience
Essential:
- NVQ Level 2 or equivalent or experience within charity/social care sector

Desirable:
- Relevant specialism experience

For the full job description, please visit the Look Ahead website.