Pay and benefits manager jobs in SE1 5HU
We're hiring:
Finance Assistant
Salary: £31,022 per year (pro rata)
Hours: Part-time - 24 hours per week
Contract: Permanent, with a six-month probationary period
Location: Remote working or hybrid (as preferred)
Closing date: Tuesday 21 July 2026, 5.00pm
Interview date: Thursday 30 July 2026
About the role
Church Action on Poverty is a small, national charity working alongside people in poverty to build dignity, agency and power, and to end poverty in the UK. We're looking for a Finance Assistant to join our friendly finance team and help keep our organisation running smoothly.
You'll maintain accurate financial records, support colleagues across the country with day-to-day finance queries, and help our Finance Manager keep our systems and processes in good shape. It's a varied, hands-on role at the heart of a movement working to end poverty.
What you'll be doing
● Keeping our financial systems accurate and up to date through careful record-keeping.
● Providing day-to-day financial support to colleagues across the organisation.
● Supporting the Finance Manager to develop and maintain financial systems and processes.
● Processing invoices, reconciling accounts and bank statements, and recording income using Quickbooks and Salesforce.
● Supporting expense tracking, reporting and grant administration for our programmes.
What we're looking for
Someone organised, methodical and comfortable working with numbers, who wants to use their finance skills for a cause that matters. Experience with Quickbooks or similar accounting software and databases is a real advantage, as is a genuine interest in our mission to end poverty.
Why join us
● 25 days' annual leave pro rata, plus statutory holidays.
● 10% employer pension contribution (with a 5% employee contribution).
● Fully funded cash-plan health insurance for you and your dependants.
● Flexible, remote working or hybrid working between home and our Manchester office.
How to apply
Please apply by completing our application form. Full details of how to apply are included in the pack.
Closing date: Tuesday 21 July 2026, 5.00pm
Interviews: Thursday 30 July 2026
Successful candidates will already have the right to live and work in the UK without restrictions.
Church Action on Poverty is committed to equality, diversity and inclusion, and welcomes applications from all sections of the community, particularly from people with lived experience of poverty.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Working Well Trust
Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment.
We are expanding our team of IPS Employment Advisors in our IPS service in the London Borough of Tower Hamlets. You will be based in one of NHS mental health treatment teams in Bethnal Green, Isle of Dogs or Stepney and Wapping areas, working 35 hours per week. This IPS services at Working Well Trust has been awarded the IPS Grow quality mark and adheres to the principles of the IPS model in supporting people in to employment. This role will be working with clients who have mental health support needs, wanting to gain paid employment.
Experience of employment support is not essential, it is more important that you share our passion and commitment to employment as an integral aspect of wellbeing and supporting people to find the right job for them. You will receive training on the IPS model and in supporting people with mental health issues. We welcome applications from people with lived experience of mental health, either personally or through a close contact.
You need to have a desire to support people to achieve their employment goals, and the ability to multitask and manage your workload effectively. Good organisation skills are essential for this role, in addition to an interest in mental health, and the role it plays in the workplace. The successful candidate will need to become comfortable in approaching employers, and showcase the advantages of our service in order to work with them to recruit our clients to fill vacancies and sustain employment.
What you’ll be doing
You will work with clients (managing a caseload) who have mental health support needs, to assist them in securing sustainable paid employment in line with their preferences. You will deliver the IPS approach (for which training will be given); providing person centred support and guidance to clients, whilst building positive relationships with local employers to enable clients to move into suitable employment.
You will work as part of a mental health team (NHS Trust) maintaining positive and integrated relationships, fostering a holistic approach to recovery through employment. You will work closely with clinical teams, providing a coordinated approach that always remains client led.
You will spend up to 65% of your week working in the community of Tower Hamlets to provide localised support to residents of the Borough.
You will also be working to contract targets whilst maintaining a high-quality service.
What you’ll need
Experience in employment support is not essential. We are looking for someone who brings:
- A genuine desire to support people into meaningful employment.
- Commitment to person-centred work and either experience of or enthusiasm to learn the IPS approach.
- Confidence engaging with employers and promoting the benefits of our service.
- Good organisation skills and the ability to manage a caseload effectively.
- Beneficial (but not essential): experience working with people with mental health difficulties.
- Beneficial (but not essential): local knowledge/ experience of the Borough
What we offer
- £33,000 per year
- 30 days annual leave plus public holidays, (FTE)
- Employer pension contribution of 6%
- Supportive environment within a growing, dedicated team
- Meaningful, rewarding work supporting people into employment
- Expenses paid for mandatory travel during work hours.
- Flexible, paid Wellbeing Hour every fortnight (FTE)
What’s next
Before you apply, please note the following:
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We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months.
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To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions.
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Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression.
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If you require any reasonable adjustments at the interview stage, for example due to a disability, learning difficulty or health condition, please let us know in advance so that we can make appropriate arrangements.
Working Well Trust is an equal opportunities employer and Confident about Disabilities.
If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions.
Start your application today and take the next step in a rewarding career.
Closing date: Sunday 19th July 2026 (23:00). Please note, we may be actively interviewing during this time and may close the vacancy early.
First stage interviews (telephone): 22nd - 29th July 2026
Final Stage interviews: 3rd- 4th August in person in Bethnal Green.
Please upload your CV and answer our screening questions to outline why you wish to apply and how you meet the person specification.
Please note, we would be unable to proceed with an offer if incorrect information has been provided at application stage.
At Working Well Trust, our mission is to support people experiencing mental health challenges and/or are neurodiverse on their employment journey.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Working Well Trust
Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment.
We are now recruiting IPS Employment Advisors to join our IPS service to join our Kingston & Sutton team. This is a full-time, permanent role working 35 hours per week, following the principles of the IPS model to support people into paid employment.
What you’ll be doing
If you were working with us, your days would be varied and people-centred. You would manage a caseload of clients with mental health support needs, people experiencing homelessness, and people with offending histories, offering one-to-one support to help them secure and sustain employment that matches their preferences.
You would provide person-centred guidance using the IPS approach (training is provided), helping clients build confidence, prepare for work, and navigate challenges that may arise. A key part of the role involves engaging employers, promoting the value of our service, and identifying suitable job opportunities.
You would work closely with NHS clinical teams, contributing to an integrated approach to recovery through employment. This includes attending team meetings, coordinating support, and maintaining clear, client-led communication. The role also involves working to agreed targets while maintaining a high-quality, supportive service.
What you’ll need
You do not need previous employment support experience. What matters most is that you bring:
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A genuine desire to support people with mental health support needs and/or learning disabilities to achieve their employment goals.
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Motivation to help people from all backgrounds move into meaningful work.
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Confidence speaking with a wide range of people, from clients to employers.
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Strong organisation skills, with the ability to multitask and manage your workload.
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Willingness to learn the IPS model and become confident approaching employers.
We welcome applications from people with lived experience of mental health, personally or through a close contact.
What we offer
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30 days annual leave plus public holidays (FTE)
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Paid company closed days at the end of the year (FTE)
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Flexible, paid Wellbeing Hour every fortnight (FTE)
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6% employer pension contribution
Working Well Trust is an equal opportunities employer and Confident about Disabilities.
What’s next
Before you apply, please note the following:
-
We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months.
-
To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions.
-
Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression.
If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions. Telephone and final interviews will be confirmed.
Previous applicants who have already been assessed through the interview process for this Connect to Work role will not be reconsidered at this stage.
Start your application today and take the next step in a rewarding career.
Please upload your CV and answer the screening questions, the cover letter is an optional addition. Please make sure you have highlighted in your application how you meet the person specification for this position.
At Working Well Trust, our mission is to support people experiencing mental health challenges and/or are neurodiverse on their employment journey.
The client requests no contact from agencies or media sales.
Are you a natural relationship builder who thrives on influencing senior stakeholders, driving engagement and making things happen?
The Royal College of Radiologists is looking for an Exams Engagement Officer to play a pivotal role in supporting and inspiring our national network of volunteer examiners. This is a unique opportunity to work with leading clinical professionals across the UK and internationally, ensuring they remain engaged, motivated and equipped to deliver high-quality assessments that uphold standards across radiology and oncology.
You'll be the trusted point of contact for over 200 senior clinicians, building strong relationships, influencing participation, supporting change initiatives and helping shape the future direction of our examinations programme.
What you'll do
- Build and maintain strong relationships with senior clinical examiners and committee members.
- Lead examiner recruitment and support workforce planning across exam boards.
- Coordinate training, inductions and engagement activities to support examiner success.
- Work closely with operational teams to ensure exams are appropriately resourced and delivered smoothly.
- Analyse feedback and engagement data to identify improvements and support strategic decision-making.
What you'll bring
- Experience coordinating complex projects, programmes or stakeholder networks.
- Experience of financial administration, budget monitoring and maintaining financial records and reports
- Exceptional communication and relationship-building skills.
- The ability to influence, negotiate and build consensus with senior stakeholders.
- Strong organisational skills, attention to detail and a proactive approach.
- Confidence managing multiple priorities in a fast-paced environment.
- Experience maintaining databases, producing reports and working with data.
If you're looking for a role where you can combine relationship management, stakeholder engagement, project coordination and continuous improvement while making a meaningful impact, we'd love to hear from you.
Why join us:
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (60% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
The Woodland Trust is looking for an Outreach Manager to join our South West team. The Outreach Manager leads the Trust’s outreach work in Southwest England, providing expert advice on woodland creation, management and restoration to landowners, organisations and stakeholders across the region, in support if the Woodland Trust’s conservation aims. They lead, inspire and manage the South West Outreach Team, ensuring advice is appropriate, effective and focused for delivering impact and strategic goals.
A company vehicle will be provided for this role. Please note that out Company Vehicle Policy is also under review as part of our Job Families and Contract Review project, so the eligibility criteria therein are subject to change in due course.
The Role:
- Lead and support Regional Leads and the Regional Director to deliver strategic priorities aligned with the Woodland Trust’s vision, values and objectives.
- Provide effective leadership and day-to-day management of the South West Outreach team, ensuring delivery is prioritised, on time and within budget.
- Build, manage and strengthen strategic partnerships with landowners, stakeholders, volunteers, delivery partners and suppliers to maximise regional impact.
- Promote and deliver the Trust’s landowner offers through compelling proposals and business cases, influencing action and securing engagement.
- Act as an ambassador for the Woodland Trust, representing outreach work internally and externally, including with media and key partners.
- Provide strategic leadership for temperate rainforest recovery, driving regional priorities, collaboration and long-term ecosystem restoration planning.
- Work closely with fundraising teams to secure and maximise funding opportunities, develop partnerships and support high-value agreements.
- Oversee regional resources, including budget management, reporting, communications, and the development of case studies to showcase impact and best practice.
- This is a homebased role, requiring regular travel to locations within the South West landscape and wider England, sometimes to remote locations. You would be expected to live within reasonable travelling distance of your area of responsibility. Occasional travel to regional offices and overnight stays will be required.
The Candidate:
- Capable of leading, motivating and developing high-performing teams, with a strong understanding of health & safety requirements.
- Understanding of the forestry or environmental land-based sector, with a track record of delivering impactful outcomes.
- Expertise in managing landscape-scale programmes and complex, multi-partner projects to successful delivery.
- Strong networking and influencing skills, with the ability to build relationships and drive outcomes with key stakeholders and partners.
- Capability of shaping and implementing strategic plans, managing large budgets and reporting on performance and outputs.
- Excellent communication skills, with confidence to engage professionally and positively across a wide range of audiences and situations.
- Ability to manage and prioritise a demanding workload, ensuring efficient delivery, value for money and maximum impact.
- Strong technical knowledge, including woodland creation and restoration, temperate rainforest recovery, forestry incentives and landowner drivers, supported by a relevant qualification (HND/Degree or equivalent) and a full driving licence.
Benefits and Wellbeing:
Joining our team means you’ll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:
- Enhanced Employer Pension
- Life Assurance
- Flexible & Hybrid Working Options
- Generous Annual Leave - 25 Days Plus Bank Holidays (pro rata’d for part-time)
- Buy and Sell Holiday Scheme
- Enhanced Parental Pay
- Employee Assistance Programme
About Us:
The Woodland Trust is the UK’s largest woodland conservation charity. We want to see a world where trees and woods thrive for people and nature. The Trust engages and inspires people to make their difference tackling the nature and climate crisis helping protect, restore and create our vital woods and trees.
Our Commitment to Diversity and Inclusion:
To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees.
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.
Please contact us to discuss any additional support or adjustments you may need to complete your application.
Application Advice:
For fairness we keep our candidates’ personal details hidden from the hiring managers, and we do not ask for your CV at application.
Make sure that your Personal Statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role.
Acceptable Use - Artificial Intelligence (AI):
We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools.
Apply Now:
If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.
Interviews will take place on August 14th 2026.
The role
We’re seeking a Prospect Research Manager to join our collaborative Philanthropy and Partnerships team. This is an exciting new role in the team as we invest in building our high value pipelines across trusts, foundations, major donors and corporates.
We have worked with a consultant to lay the foundations for a new to the organisation prospect research function. Over the last five years, our database has grown considerably, offering a strong opportunity to enhance our prospect research. We are looking for a full-time member of the team to take this work forward, embed an insight led approach to prospect research and work with the team to effectively manage pipelines and grow income.
The Prospect Research Manager will play a critical role in driving the organisation’s growth by prioritising the identification and development of new prospects and building a strong, sustainable pipeline. A key focus of the role will be on effectively segmenting and prioritising prospects, using data-driven insights to inform decision-making and ensure resources are directed towards the highest-value opportunities. The postholder will work closely with fundraisers, demonstrating a collaborative and proactive approach. Success in this role will require speed and agility, being able to quickly interpret briefs, distil complex information into clear, actionable insights, and deliver high-quality outputs within tight timeframes.
- You will play an integral role in the development of our trusts, major donor and corporate pipelines, identifying prospects within our existing network and working with the team to explore new opportunities
- You will lead on due diligence processes and GDPR compliance
- You will work with the team to build a robust pipeline management process to accurately record pipeline values, income and activity
About You
- You will be detail orientated, confident with Raisers Edge or a similar database and able to work with our internal personas and tools to identify potential high value supporters
- You will have experience working across different income streams to identify potential connections
- You will be motivated by seeking out new opportunities and working collaboratively with the team to secure 5, 6, and 7 figure gifts
- You’re a personable and collaborative professional who builds strong relationships with fundraisers, thrives in a fast-paced environment, and contributes positively to an engaged and supportive team culture.
If this sounds like you – we’d love to hear from you!
About working for us
This is a fast-paced organisation that is committed to making a difference.
Being a part of our team is being part of a thriving, positive, dynamic, successful, and welcoming community that is making an impact. We will support you and develop you should you wish this, and you get the opportunity to be involved in activities outside the scope of your immediate role. We care about your health and well-being and your work-life balance, and you will feel that your contribution is valued and matters.
About us
We are Pancreatic Cancer UK. We go above and beyond for everyone affected by this disease.
Right now, half of people with pancreatic cancer die within three months of diagnosis. Families are left with only hope to hold onto. They need more. So we do more.
We bring more break throughs through research, more change through campaigning and more support through our expert nurses.
We make more noise because people have gone unheard. We are relentless because the disease is ruthless. We care more because people feel forgotten.
Because people with pancreatic cancer need more than hope.
Underpinning this vision are our three values:
- Courage
- Compassion
- Community
We cannot achieve our vision without employing people who are committed to our vision, strategy, and values.
At Pancreatic Cancer UK (PCUK) our ambition is to create an inclusive working environment that reflects the communities and audiences that we engage with and where everyone can be their true selves, where they feel respected, championed, heard, and supported. We want our workforce to achieve their potential, understand their contribution and feel proud of their impact by creating a culture and organisation that is genuinely inclusive by advancing equality, diversity, inclusion, and belonging through our policies and practices.
We believe diversity drives great outcomes by encouraging the different points of view that come from a diverse workforce. We want to hear from and engage with people whose experience of dealing with this disease may be very different depending on their individual circumstances and background. We can think of no better way to do this than by making sure this role fully represents our intent; therefore, we are especially keen to consider applications from suitable applicants who consider themselves to be in areas that appear underrepresented within the charity sector.
Safeguarding
PCUK is committed to safe and fair recruitment processes that safeguard and protect those we work with, support and serve. We make sure all our staff are selected, vetted (DBS/Criminal record checks where appropriate), trained, and supervised fairly and to a high standard so that they can provide safe, effective and compassionate care. Where we work with volunteers, we extend the same support in order to ensure that they are working within our ethos and standards.
Hybrid-working:
Our London office is a place to connect, collaborate and celebrate with colleagues, we recognise that flexibility around where you work is just as important. We are currently working hybrid with a minimum of 2-3 days in the office. This is an office-based role where you may be required to be in the office more frequently to attend activities and meetings depending on the needs of the role.
How to apply
- You can download the Job Description and Person Specification for full details of the role. If you have any questions about this role that we’ve not answered, please get in touch with Sabina Pasokhy.
- To apply, please complete the online application form, setting out why you are interested in the role and how you meet the person specification criteria. This information will be used to select candidates for interviews.
- You will need to have the right to work in the UK as we are not able to provide sponsorship for this role.
- Please note that first-round interviews will take place remotely on 30 and 31 July 2026. Second-round interviews will be held in person on either 5 or 7 August 2026.
No agencies/sales call please – as a charity we work hard to keep our costs down and therefore will not be engaging agencies to support this recruitment.
The client requests no contact from agencies or media sales.
About us
We are UCL: a diverse community with the freedom to challenge and think differently. The world urgently needs solutions to diverse problems. UCL was founded 200 years ago on the generosity of a collective of people who believed in an institution that could drive forward those solutions. The world needed collective support then, and it needs it again now.
In response, UCL has launched , our biggest philanthropic and engagement campaign yet. Here, it will happen sets out our ambitions to solve global health, societal, climate and education challenges in UCL's next century. Here, we have the determination to double down on our discoveries, translate our innovations into impact and inspire the citizens of the future.
There has never been a more exciting time to join UCL Advancement. We are a team of exceptionally ambitious, creative and passionate individuals who work together to achieve remarkable things with a global impact, and we would love for you to be part of this exciting journey and our success. Here, it will happen.
About the role
As Regular Giving Manager, you will play a key role in the continued development and growth of UCL's Regular Giving programme. Working closely with colleagues across Advancement, you will help deliver compelling fundraising appeals and stewardship communications that inspire support from UCL's global alumni and supporter community.
This is an exciting opportunity to join a growing team following the successful relaunch of the Regular Giving programme. You will project manage multi-channel fundraising campaigns, work with data and audience insight to improve performance, and help build sustainable income streams that support UCL's mission and ambitions.
We are happy to consider applications to work on a part-time/flexible basis wherever possible.
This role is eligible for hybrid working with a minimum of 20% on site.
To find out more about the role, please contact Elli Pugh: .
Please use the attach cover letter upload option to tell us how you meet the essential and desirable criteria in the person specification.
First-round interviews will be held remotely on Tuesday 21 July.
For more information about UCL Advancement, please visit:
About you
You will have experience delivering successful direct marketing fundraising campaigns and a strong understanding of donor acquisition, stewardship and retention activity. You will be comfortable managing multiple projects simultaneously and working across a variety of channels including digital and print communications.
You will have experience working collaboratively with colleagues, suppliers and creative teams to develop engaging fundraising materials, alongside the ability to use data and insight to evaluate performance and identify opportunities for improvement.
You will be an organised and proactive project manager with excellent communication skills, a strong attention to detail and a commitment to delivering an excellent supporter experience.
We are pleased to accept applications from individuals who possess transferable skills and experience drawn from sectors outside of Higher Education.
What we offer
We know that our people are our greatest asset and in return we provide an empowering environment where personal and professional growth is invested in. We offer agile working and flexibility around working hours. Working with some of the greatest intellects in the world, UCL also offers a generous pension scheme and holiday allowance, plus closure days and bank holidays. Visit to find out more.
As well as the exciting opportunities this role presents we also offer some great benefits some of which are below:
- 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
- Additional 5 days' annual leave purchase scheme
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme and season ticket loan
- Immigration loan
- Relocation scheme for certain posts
- On-Site nursery
- On-site gym
- Enhanced maternity, paternity and adoption pay
- Employee assistance programme: Staff Support Service
- Discounted medical insurance
Our commitment to Equality, Diversity and Inclusion
As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.
We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Impact and Learning Manager
37.5 hours per week (full time)
£45K per annum
Fixed Term 12 months with possibility of extension subject to funding
About YBI
We are the global leader in youth entrepreneurship. For over 25 years we’ve combined global influence with local knowledge and experience.
We are the only global organisation dedicated to youth entrepreneurship and combine global influence with local knowledge and experience. All work with young people is delivered by and designed in consultation with local experts and organisations, enabling us to successfully deliver global programmes with bespoke solutions in varied contexts.
Our model enables us to deliver a wide range of solutions that span geographies, respond to thematic priorities and evolve with new technologies and fresh challenges.
The Role
We are looking for an Impact and Learning Manager.
The core purpose of the role is to manage YBI’s impact measurement, coordinate programme monitoring, evaluation and learning (MEL), strengthen data quality and generate actionable insights that inform organisational decision-making.
You will also support the delivery of member engagement initiatives, learning activities, communities of practice, and member experience evaluation, helping to ensure excellent experience in the network.
Please view the full job description and person specification, by clicking on the link below to download the document.
How to apply
- Please review the job description and person specification first.
- Please submit your CV (maximum 2 x A4) and cover letter.
- You must ensure that these documents clearly demonstrate the expertise, skills, experience and competencies required for this role as they will be used to shortlist you.
- Closing date is midnight 15th July 2026. Please submit your application as soon as possible as we will be considering applications and interviewing on a rolling basis and may close the advert sooner.
- Candidates must be legally entitled to work in the UK at the time of application as YBI is not a sponsoring organisation.
The Interview Process
- We will have a panel interviews online – dates TBC as interviews will take place on a rolling basis.
- Shortlisted candidates will be asked to complete a work sample/skills test in line with the requirements of the role.
We look forward to receiving your application.
Please ensure your CV and cover letter clearly demonstrate the expertise, skills, experience and
competencies required for this role as they will be used to shortlist you.
The client requests no contact from agencies or media sales.
Charity People is delighted to be partnering once again with Maudsley Charity to recruit an External Affairs and Influencing Manager.
A hugely exciting new role within the Communications team at the charity, the postholder will work across media, external affairs and influencing to engage with key stakeholders, boost the charity's profile, and promote learning and adoption of the solutions the organisation funds. You will be responsible for sharing evidence and learning in order to influence the people who fund, adopt and commission mental health care and services, and will work closely with the CEO to increase engagement with policy work which the Maudsley Charity undertakes through it's work in coalitions.
External Affairs and Influencing Manager
Contract: Full time, permanent role
Salary: £48,000 per annum
Location: Hybrid role between home and London office, with two days per week in the Denmark Hill office
Closing date for applications: 9am on Tuesday 28th July
First round interviews will be held remotely on: Thursday 13th August
Second round interviews will be held in person on: Thursday 20th and Friday 21st August
About Maudsley Charity
Maudsley Charity funds and supports clinical, academic, and community partners to ensure that everyone experiencing mental illness can access the right care, while using insights from their work to drive wider improvements across the UK.
Recognising the profound impact of mental illness and the inequalities in access, experience, and outcomes - particularly those linked to social deprivation and racism - the organisation focusses on addressing gaps in care.
With an approach that combines evidence, lived experience, and a commitment to equity, the organisation backs impactful, evidence-based solutions, ensuring services are shaped by real-world insight, and prioritising support for those most underserved to drive improvements that benefit all.
About the role
This is a core role within the organisation's influencing strategy, and your primary responsibilities will include:
External Affairs & Influencing:
- Develop and deliver influencing plans to promote adoption of effective mental health care initiatives being funded by the charity
- Develop productive relationships with key stakeholders (journalists, NHS trust leaders, ICBs, ICSs, VCSE orgs) to gather intelligence and shape strategy to inform the charity's positioning
- Lead the charity's thought leadership development providing strategic advice to senior leadership on political, NHS and mental health policy developments
- Strengthen the charity's role in mental health policy and advocacy coalitions, by contributing to collaborative advocacy, media and communications outputs
- Lead the charity's response to government mental health care consultations and calls for evidence
- Monitor funder sector trends and conversations, and actively seek out opportunities for the charity to strategically engage and influence by sharing learning from its grant making practice
Media management
- Develop and implement integrated external affairs campaigns that support the charity's influencing work
- Create persuasive materials, including press releases, op-eds, spokespeople briefings, comment pieces, and digital content and pitch to relevant outlets
- Maintain and grow relationships with journalists, broadcasters and sector media to secure relevant high-quality coverage of the charity's activities, grant holders and their projects
- Act as first point of contact for media enquiries, managing proactive and reactive press activity
- This role is expected to grow and develop and the postholder will be fully supported from across the organisation as the position evolves, within an organisation that offers a friendly, values led culture.
We would love to hear from individuals with the following skills and experience:
- Demonstrable track record of developing and implementing successful influencing strategies in the mental health sector
- Experience of stakeholder management within mental health care, including NHS Trust leaders, Integrated Care Boards, commissioners and senior clinicians, and with academics and researchers
- Strong experience in media relations, including briefing senior spokespeople, drafting press releases, media handling, and securing media coverage with a good understanding of the needs and expectations of different outlets and publications
- Keen understanding of the NHS, mental health policy landscape, and the related environment, key stakeholders and sector drivers
- Understanding of the key components and considerations of successful external affairs media and influencing
- Understanding of the sensitivities around mental illness, including working in an empathetic manner with people with lived experience
- Understanding of Diversity, Equity and Inclusion principles and a commitment to apply them in your work and as an organisation
- Influencing skills including confidence and credibility in working with stakeholders,
- Communication skills and the ability to produce clear and effective communications and the ability to confidently and accurately represent the organisation externally
- Written and editorial skills including the ability to craft narratives for different external audiences and communicate the charity's work in press releases, articles, policy briefs
How to apply
Maudsley Charity is committed to building a diverse and inclusive team and strongly encourages applications from underrepresented backgrounds. We welcome applications from non-graduates.
Applications are managed via Charity People and involve a structured, anonymised process focusing on your experience and potential. Please send your CV to Alice at Charity People in the first instance.
Please see full job pack and job description attached.
There is also an optional 'Ask Us Anything' Webinar via Zoom on Thursday 16th July at 12.30pm where the Maudsley staff will answer questions. Please get in touch with Reception at Charity People if you'd like to register for this and they will send you the link. Please submit questions in advance to reception at Charity People before 9am on Wednesday 15th July 2026 in order that we can ensure all of your queries are answered.
Equal Opportunities monitoring
We ask that applicants complete our DEI monitoring form when submitting their CV for this role.
Maudsley Charity is an equal opportunities employer, and makes no discrimination on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sex. Specifically, we will also oppose unfair discrimination of those with mental health issues.
Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
We are seeking a talented Management Accountant to join our small, collaborative finance team on a permanent, part-time basis. Reporting to the Head of Finance, this new hands-on role will play a key part in delivering high-quality financial insight and supporting decision-making across an expanding organisation.
About the role
You will produce accurate monthly management accounts, support budgeting and forecasting, and provide clear financial analysis. Working closely with budget holders and colleagues across the organisation, you will help explain performance, investigate variances, and support informed decision-making. You will take ownership of key elements of the month-end close process, ensuring accurate and timely reporting, and will support cash flow forecasting and day-to-day financial operations. Your ability to communicate complex financial information clearly to non-finance stakeholders will be key to your success.
You will also play an important part in maintaining strong financial controls and supporting statutory reporting and audit processes. From assisting with VAT returns to improving financial systems and processes, you will help ensure the finance function runs smoothly and effectively.
This is a varied role where continuous improvement is actively encouraged, giving you the opportunity to shape how financial information is produced and used across the organisation.
Role Specifics
We are looking for a part-qualified accountant with strong experience in management accounting, budgeting, and financial analysis. You will have excellent Excel skills, experience of finance systems, and the ability to work independently and collaboratively. Experience of supporting non-finance colleagues and, ideally, working in the charity or not-for-profit sector would be an advantage.
In return, we offer a supportive and values-driven environment where you can develop professionally while contributing to meaningful work. With flexible working arrangements and the opportunity to make a real impact, this is an excellent role for a motivated finance professional ready to take the next step in their career.
If this role sounds right for you and you have the right skills and experience, please do download the job description, and apply by returning the application form to the Resourcing team.
Benefits
As an employee you will be entitled to the following range of benefits:
- 27 days' annual leave pro rata
- Pension scheme (company matches contribution up to 7%)
- Free onsite parking
- Employee Assistance Programme
- Eye care voucher scheme
- Cycle to work scheme
- Interest free season ticket loan
- Blue Light Card discount scheme
- Life Cover at 2x salary
Haven House is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.
We care for seriously ill babies and children in our hospice and at home.



The client requests no contact from agencies or media sales.
SOS UK is looking for a Relationship Fundraising Manager to help deliver a newly established fundraising programme with strong momentum, senior buy in and significant growth potential.
Why join us?
- Help shape the future of fundraising at SOS UK.
- Inherit a strong pipeline of prospective partners and supporters.
- Build a new fundraising programme with genuine scope to influence its future direction.
- Work flexibly from home as part of a collaborative, mission driven team.
Role details
Location: Nationwide, home based, within reasonable reach of a mainline train station
Salary: Salary band starting at £37,929 per annum, rising to £42,018 through our pay structure (£30,343–£33,614 pro rata for 0.8 FTE). If based in London, this role attracts an additional London weighting of £3,655 per annum. We also provide up to a 6% pension contribution and life assurance.
Interview dates: Week commencing 27 July
Preferred start date: Early September
Introducing SOS UK
Our education system helped cause the climate and nature crisis, but now we’re making it the solution.
We are fighting to make sure everyone develops a commitment to protecting the earth and puts it to work – whether it’s at school, university or in their careers.
By empowering students and educators to build a better world, we can transform the lives of generations to come. In just a few years we have developed unstoppable student leaders. Behind these leaders every step of the way is the SOS UK community making sure students don’t have to fight for change alone. We unite people from every background, inside and outside education, because protecting our earth matters to each and every one of us. Armed with proven solutions, we push for change at every level of society. We are always laser focused on what can be done, whether it’s at local councils, in community halls, or in Westminster.
As educators, environmentalists, and activists, we use our expertise to get things done – from changing curriculums across the world, to making sure all school children have access to nature. We mentor. We advise. We campaign. We empower students to lead. Not just at university but for decades to come, as workers, employers and community members. We create climate and nature protectors in every community. They mobilise countless others. They change our country, and even our world, for the better.
About the role
This is an exciting opportunity to help shape the future of fundraising at SOS UK. As we diversify our income streams, you will play a central role in developing high value partnerships that support our mission and long-term sustainability.
Over the past 12 months, SOS UK has laid the foundations for a new relationship fundraising programme. During this period, an Interim Head of Relationship Fundraising established a strong pipeline of prospective partners and supporters, developed a suite of partnership propositions and engagement materials, and built relationships with organisations aligned to SOS UK's mission.
Alongside this, SOS UK is launching a new Development Board, bringing together leaders from industries facing key green skills shortages alongside young people helping to shape the future workforce and sustainability agenda. This will create new opportunities to build strategic relationships and engage prospective partners.
You will join at a pivotal moment, helping to deliver the first phase of this newly established fundraising programme. You will inherit a strong pipeline of opportunities, benefit from strong senior leadership support, and have the opportunity to shape the future direction of relationship fundraising at SOS UK.
In this role, you will develop and manage partnerships with companies, corporate foundations and philanthropic supporters to generate sustainable income and strategic value for SOS UK.
The role will focus approximately as follows:
- 75% corporate partnerships and business development
- 25% philanthropy and high value relationship fundraising
Working closely with colleagues across the organisation, you will manage and grow an established pipeline of opportunities while identifying and securing new partnerships aligned with SOS UK's mission and strategic priorities. Through building long term relationships with supporters and partners, you will help create lasting impact for both SOS UK and the students we work with.
Our education system helped cause the climate and nature crisis, but now we’re making it the solution.
The client requests no contact from agencies or media sales.
Strategic Partnership Development Manager
Contract type: Permanent, Full-time, 35 hours per week
Location: London, UK
UK hybrid working – a minimum of 40% of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.
Salary: £47,423 per year with excellent benefits
*We offer competitive, market-aligned starting salaries. While most roles are offered at the advertised starting salary, we may adjust this in exceptional cases depending on a candidate’s experience, skills, and potential.
Change starts with water. Change starts with you.
Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.
About WaterAid
We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.
About the team
The Corporate Partnerships Team is responsible for developing high value, high impact strategic partnerships with companies, where the value goes beyond financial alone to meaningfully contribute towards WaterAid’s mission, including finding ways to contribute to programmatic, policy and advocacy objectives.
About the role
As our proactive and driven Strategic Partnership Development Manager you will lead partnership development for a range of priority corporate sectors - working closely with global partnerships, programmes and policy colleagues - to secure new multi-year partnerships and drive sustainable change.
In this role, you will:
- Lead on partnership development for strategically important sectors including food and beverage and agriculture, as well as other sectors to be determined. Effectively utilising your commercial awareness and corporate partnerships expertise to present WaterAid’s partnerships offering and value-add externally to these industries.
- Develop and manage a pipeline of potential high value, annual and multi-year new business opportunities, ensuring there is sufficient lead generation, active movement and conversion to secure annual and multi-year 6-figure+ partnerships.
- Collaborate with colleagues across the WaterAid federation including partnerships, communications, programmes and advocacy to identify and develop high-quality propositions that meet both partner and WaterAid needs.
- Lead WaterAid’s presence at global events and conferences, building a network of contacts amongst companies and actively cultivating this network.
- Champion WaterAid’s commitment to equity, inclusion and safeguarding.
Requirements
To be successful, you will need:
- Proven experience in generating six-figure strategic, new business partnerships from cold in the charity sector or in a commercial setting and proven ability to meet and exceed personal targets.
- An externally focused and proactive attitude, with the energy and passion to engage people and excite them about WaterAid, alongside the ability to forge effective working relationships with stakeholders at all levels, including internal and external C-suite.
- Excellent presentation, verbal and written communication skills with an aptitude for writing high-quality and engaging proposals for a corporate audience.
- Strong working understanding of charity-corporate partnerships, corporate sustainability, Environmental Social and Governance (ESG) and Corporate Social Responsibility (CSR).
Although not essential, we’d prefer you to have:
- Understanding and experience of international development
- Understanding of and active interest in the agriculture and food & beverage sectors, including key materially important sustainability topics.
Closing date: Applications close 12:00 PM UK time on the 10th July 2026.
How to apply: Click Apply to complete the pre-screening questions and upload your CV.
Can I use Artificial Intelligence (AI) technology in my application?
At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.
Pre‑employment screening
To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.
Benefits
- 36 days’ holiday (including 8 Bank Holidays)
- Option to buy an extra 5 days’ annual leave
- Employer pension contribution up to 10 %
- Flexible and hybrid working arrangements
- Season ticket loan
- Free annual eye tests
- ‘Give as you Earn’ charitable giving scheme
- Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
- Sabbaticals
- One paid volunteer day each year
As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK WaterAiders to take a well-deserved break.
These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances.
Our People Promise
We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal Opportunities
We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.
Safeguarding
We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).
Together, we’ll change the world through water.
Join us and be part of the change!
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.



Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as a Refuge Support Worker at Solace Women's Aid.
You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.
Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work, and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.
About the Service
The Enfield Refuge Service provides emergency accommodation to women and children fleeing domestic abuse and sexual violence. Refuge Support Workers give emotional and practical support, this can include housing support, legal options, reporting to the police, help around child contact, benefits, financial advice and accessing therapeutic support services.
About the Role
As Refuge Support Worker, you will help create a safe, welcoming environment for women and families escaping abuse. You’ll handle phone enquiries, prepare rooms for new arrivals, support with deliveries, and help maintain clean, safe communal areas.
You’ll introduce new residents to Solace services, explain key policies, and ensure they are aware of internal and external support options. Working alongside each resident, you will develop support plans, assist with benefits and housing applications, accompany them to appointments when needed, and help them work towards safe, independent move‑on accommodation.
About You
The ideal candidate will be compassionate, practical, and resilient, with a genuine commitment to supporting survivors of domestic abuse. You’re confident working in a busy, varied environment and can balance hands‑on tasks with administrative responsibilities.
You communicate clearly, build trusting relationships, and work well with residents, colleagues, and external agencies. You are organised, reliable, and able to maintain accurate records and follow safeguarding, health and safety, and organisational procedures.
You’re also comfortable supporting service users with practical needs such as benefits, housing, and appointments, and you approach challenges with patience, empathy, and a problem‑solving mindset. You’re also able to manage occasional physical tasks, such as helping prepare rooms or assisting with deliveries.
Outside of this, you are committed to creating a safe, inclusive, and empowering environment where every resident feels heard, respected, and supported.
Additional Information
The postholder will be based at our Enfield refuge, working full-time, providing on-site support to survivors. Given the nature of this role and our refuge services, we are unable to offer hybrid working for this position.
What we can offer you
We provide a comprehensive benefits package to all our employees, including:
- Flexible working
- Focus on learning and development (internal career progression and training)
- Generous holiday entitlement
- Employer pension contribution
- Family-friendly leave and enhanced maternity pay
- Access to Inclusion Networks
- Daily clinical debriefing
- Employee Assistance Programme providing free 24/7 support and advice
- Employee Benefits Platform offering staff discounts, benefits and savings
- Flow & Restore yoga classes
- Meditation sessions
- Cycle to Work Scheme
How to apply
When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:
- Values, Behaviours & Competencies
- Knowledge, Experience and Skills
Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences.
We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.
We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.
This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.
As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.
No agencies.
The client requests no contact from agencies or media sales.
This Grants and Programmes Associate will support the delivery of the Sri Lanka portfolio of work within the Grants and Programmes function at Battersea. The Associate will work closely with and report to a Grants & Programmes Manager who leads the portfolio. This is an exciting time for Battersea as we expand our work to impact more dogs and cats.
Over the coming five years, it is planned that the size and complexity of grant making will grow, including the establishment of several multi-year programmes in the UK and abroad.
This is a grants management role within the Grants and Programmes team in the Global Programmes Directorate, requiring excellent experience of relationship, grant and project management. The successful postholder should be comfortable working as a team, with considerable scope, and complexity and nurturing relationships with colleagues across the organisation as an integral element of the role. The Sri Lanka Associate would support a portfolio led by the Sri Lanka Manager who would also be their line manager.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year.
- Discounted gym memberships and cycle to work schemes.
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions - up to 10% employer contribution.
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans.
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. If you would like to talk more about this, please contact us. Greyscale copies of the recruitment pack are also available on request.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.
To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.
Closing date: 17th July 2026, 11.59pm
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Interview date(s): Week commencing 27th July 2026 (online, through MS Teams + a task)
For more information about the role, please download our Recruitment pack.
To apply for the role, please click the "Apply" button below.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.



The client requests no contact from agencies or media sales.
This role is based in our London office, involves addressing public and customer queries, proactively contacting stakeholders for query management and service updates, and escalating issues to the Public Support and Registrations Manager. The post holder will visit projects to provide expert guidance, conduct industry research, and collaborate within a high-performing team to build and maintain positive relationships. Additional duties may be assigned by management as needed.
KEY RESPONSIBILITIES:
- Implement Engagement Customer Service Team processes and procedures; support and advise team members and staff.
- Meet key performance indicators (KPIs) and deliver excellent service to stakeholders.
- Proactively manage stakeholder contact to complete Services and Registrations.
- Coordinate project information to maintain FAQs and resolve public queries.
- Record all correspondence with stakeholders as needed.
- Evaluate stakeholder feedback to enhance satisfaction.
- Produce written reports as required.
- Monitor and respond to emails in Considerate Constructors inboxes, within the specified allotted time.
- Answer enquiries via telephone, email, and other channels.
- Accurately collate stakeholder information in the business management system.
- Acknowledge and fulfil orders promptly.
- Travel to projects to investigate, facilitate, and provide feedback.
- Assist stakeholders with errors and damaged goods, coordinating with relevant teams or suppliers.
- Manage escalated calls and emails to the Compliance and Risk team.
- Obtain contact details for stakeholders registered as ‘not known’.
- Assist stakeholders with portal login and reset issues.
- Perform other stakeholder and research tasks as directed by management or the team leader.
ESSENTIAL SKILLS & EXPERIENCE:
- Experienced in a multi-faceted stakeholder fulfilment environment.
- Preferred experience in Public Liaison and Client Registration type role in construction.
- Able to work under pressure and to deadlines.
- Strong interpersonal skills, with an ability to deal effectively with stakeholders and colleagues.
- A positive and confident communicator.
- Proven ability to use IT based systems, able to operate Microsoft 365 products with an understanding of Salesforce would be of benefit.
PERSONAL COMPETENCIES:
Team Player, Communication Skills, Teamwork, Problem Solving, Adaptability, Time Management, Empathy, Organisational Skills and Conflict Resolution
LIVING OUR COMPANY VALUES IN THIS ROLE:
People First: Valuing and prioritising the well-being, respect, and growth of others. Contributing to a caring and inclusive workplace culture.
Integrity: Being honest, reliable, and ethical in all interactions and decisions.
Respect: Treating others with courtesy, consideration, and professionalism – regardless of their position, background, or opinion. Listening actively, valuing diversity, and communicating to support a positive and inclusive environment.
Innovation: Being proactive in finding new and better ways of working, solving problems, or improving processes. Being creative, open minded, and willing to challenge the status quo.
Compassion: Showing genuine care and understanding for others. Being aware of how actions and decisions affect colleagues, stakeholders, and service users. Responding with empathy, patience, and fairness, especially in challenging situations. Offering support when needed and creating a psychologically safe environment where people feel respected, heard, and valued.
Leadership: Taking initiative, inspiring others, setting a positive example. Helping others to succeed. Being proactive and supportive.
Colleagues are expected to demonstrate the company values in their behaviour, decision making, and work delivery, which contribute to your performance and development conversations and opportunities.
Benefits
- 25 Days Annual Leave plus Bank Holidays
- Additional 3 days for Christmas closure
- Contributory pension scheme, with enhanced contribution rates
- Life Assurance x 4
- Paid sickness - after qualifying period
- Enhance Maternity Leave
- Enhanced Paternity Leave
- Enhanced Adoption Leave
- Employee Assistance Programme
- Staff Discount Scheme
- Simply Health cash plan
- AXA
- Denplan
- Hybrid working available – certain roles only
- Staff social events
- Informal dress code in the office
- 3 days paid volunteering leave
The client requests no contact from agencies or media sales.



