People Services Coordinator Jobs

We're looking for a confident, enthusiastic individual who can help us to get more people involved in shaping Lancashire Mind.

Lancashire Mind is a local charity working to prevent poor mental health. We support people experiencing common mental health conditions, such as anxiety and depression. We work with children and adults, offering universal services to help people improve their mental wellbeing, along with targeted services for people and communities at increased risk of experiencing poor mental health or facing mental health inequalities. We’re working towards a Lancashire where everyone can have the best mental health and wellbeing possible.

We have a responsibility to engage the communities we serve, to make sure we know and understand them. It's vital we do this to identify need and understand barriers and to design services alongside people. We do this well on an individual service level, with many of our projects designed with the people who use them but we need to improve how we involve people with lived experience in organisation-wide development plans and key decision making.

To help us work towards our plans for embedding participation, we're looking for someone to join our Engagement and Inclusion Team to work with the communities we aim to serve, with a focus on those who are underrepresented within Lancashire Mind services. The role has been designed to ensure that the experiences, perspectives and ideas of local people are being listened to and acted upon.

The ideal candidate will have experience of working within communities and knowledge of the barriers that people face to achieving mental wellbeing and accessing services. You'll be confident, creative and able to work autonomously in the community, where you'll communicate with a wide range of people and quickly build rapport.

The focus of the role will be to ensure that more people with lived experience of poor mental health know who Lancashire Mind are, what we do and how they can influence our work. You'll work with the Community Engagement Projects Lead to create a range of opportunities for people to participate, including establishing formal structures, for example a lived experience panel and youth advisory group, which you'll design with the people who want to get involved. You'll work with colleagues across all teams to ensure opportunities to influence Lancashire Mind's work are promoted to everyone who uses our services.

Lancashire Mind aims to be a great place to work for all our staff, regardless of background or characteristics. One thing we can do to work towards that goal is to ensure that our staff team is representative of the diverse communities across Lancashire. We particularly encourage applications from people in communities that face mental health inequalities and from anyone with experience of living with a mental health condition.

Lancashire Mind offers a 35-hour working week, with options for flexible working. We have a dedicated workplace wellbeing programme to ensure staff are supported to look after their own mental health and wellbeing, including an Employee Assistance Programme, annual wellbeing half day and a range of wellbeing activities throughout the year.

We offer paid emergency time off for unexpected life events, including caring for dependents. We have a sick pay scheme and workplace pension scheme and have recently enhanced our annual leave to include long service leave, on top of basic annual leave of 25 days, plus 3 days when the office closes between Christmas and New Year, plus the option to buy or sell leave.

Above all, we are a friendly and supportive place to work: "Great staff team, positive and supportive culture" (Lancashire Mind wellbeing survey, March 2024).

Please note: this post is subject to an enhanced DBS check.

Deadline for applications: 12 noon on Thursday 23 May. Applications must be made using the Lancashire Mind job application form, CVs will not be accepted.

Interviews will be held on Friday 31 May 2024 in Chorley.

Registered Charity Number 1081427

Registered Company Number 3888655

Children and Young People’s Engagement Coordinator

Hours: Full-Time, 35 hours per week

Starting salary: £25,767

Location: Contractual base is our office in Chorley. You will be working in youth settings in East Lancashire: Blackburn with Darwen, Pendle and Burnley

Do you want to join an organisation who are passionate about improving mental health and wellbeing for Lancashire communities? 

We’re looking for a bold and caring person to join our Children and Young People’s team. We want someone who has experience of engaging and working with young people in community settings, ideally in Lancashire.

To succeed in the role, you will need excellent communication skills, be confident, driven and have the ability to work autonomously in the community. You will be open, hardworking, creative and able to quickly build rapport with young people.

You will have experience working with the community and voluntary sector and understand the barriers some young people face to achieving good mental health and wellbeing.

This is an exciting time for Lancashire Mind as our children and young people’s services are growing, enabling us to reach and support more people. We want someone who believes in our vision of a Lancashire where everyone can have the best mental health and wellbeing possible. 

Lancashire Mind has a dedicated workplace wellbeing programme to ensure staff are supported with their own wellbeing which includes an Employee Assistance Programme, a half-day wellbeing day and wellbeing activities throughout the year.

We also offer a workplace pension scheme, paid emergency time off to care for dependents, regular supervision, and a commitment to supporting learning and development opportunities. We have also recently enhanced our annual leave offer with basic annual leave of 25 days, plus 3 days closure between xmas and new year, long service leave, the option to buy or sell annual leave and a half-day wellbeing day for all staff.

Above all, we are a friendly and supportive place to work; ‘Great staff team, positive and supportive culture’ (Lancashire Mind wellbeing survey, March 2024)

Please note: This post is subject to an enhanced DBS check.

Deadline for applications: 9am on 22 May

Interviews will be held on 30 May

Registered Charity Number 1081427

Registered Company Number 3888655

Lancashire Mind

Remote · Based centrally in the North of England and centrally in the South of England

Closing: 12:00pm, 31st May 2024 BST

As our Training Coordinator you predominantly support the Service Delivery Managers and Support Officer in the effective planning and delivery of wheelchair skills training to meet the strategic objectives. You will work directly with young people and their families, schools, colleagues, partner organisations and professionals, delivering accredited training across the UK.

Whizz Kidz: the facts

Over 75,000 young people aren’t getting the wheelchair or support that fully meets their needs.

Without the ability to be independent young wheelchair users are restricted in their ability to socialise and participate in society.

We’re here to change that.

As the UK’s leading charity for young wheelchair users (9 months -25 years old), we empower young people by providing the wheelchairs, equipment, support and confidence-building experiences they need, and campaigning for a more inclusive society.

And we won’t stop until they are mobile, enabled and included.

Our vision

A society in which every young wheelchair user is mobile, enabled and included.

Our values

We are young people focused, ambitious, collaborative and inclusive.

The person

You will be part of the Young People’s Services Team who provide a range of services and activities for young wheelchair users and their families. You will have a friendly and professional approach to working with families and professionals and be highly organised to manage planning, delivery and relevant paperwork for all wheelchair skills services. To join us you will need: 

 Skills and knowledge

• Understanding and familiarity of good practice and law around child protection, disability discrimination and equal opportunities legislation, health and safety, confidentiality, and data protection.

• The ability to teach and demonstrate wheelchair skills, using a wheelchair.

• Excellent organisational and planning skills.

• Excellent interpersonal skills with the ability to communicate at all levels.

• Ability to motivate children and young people of all ages.

• The ability to deliver training using coaching/teaching skills.

Experience

• Experience of working directly with disabled children, young people and their families.

• Lived experience of being a wheelchair user and/or experience of delivering wheelchair skills training is preferable.

• Demonstratable experience of delivering training, teaching or coaching.

• Youth work experience.

• Experience of risk management procedures.

Personal qualities

• Alignment with our values – young people focused, ambitious, inclusive and collaborative.

• Passionate about supporting young wheelchair users and creating societal change.

• Ability to get on with and motivate children and young people of all ages.

• Ability to multi-task, work calmly under pressure and meet tight deadlines.

• Ability to work as part of a team and on own initiative.

• A high degree of accuracy and attention to detail.

• Good level of computer literacy, including databases.

Weekend working, travel, irregular hours and overnight stays will be required. The ability to drive and have access to a car is therefore necessary.

Please note: This post is subject to an Enhanced level DBS Disclosure, which will be sought prior to the confirmation of a job offer.

 A few perks

The wellbeing of our colleagues is of paramount importance to our success as an organisation, and we want to ensure that our benefits package provides something of value for everyone, whether it is our generous holiday entitlement, wellbeing days, Healthcare cash plan, long-service awards. We hope you agree!

• Annual leave

25 days of annual leave per annum plus Bank Holiday (pro-rata for part time colleagues).

• Christmas closure

In addition to annual leave, employees get three days of paid Christmas leave.

• Pension

Automatic enrolment for all colleagues with the option to opt out. Contributions of 5% gross salary made by both Whizz Kidz and employees. We will match higher contributions of up to 6% of gross basic salary.

• Simply health

Automatic enrolment in a fully paid for cash plan that assists you with everyday health costs. This scheme is also available to your families for an extra charge.

• Season ticket loan

An interest free loan of up to £5,000 following the successful completion of the Probationary Period.

For full details and to apply, visit our website via the apply button. 

Closing: 12:00pm, 31st May 2024 BST

Home-Start Westminster, Kensington & Chelsea and Hammersmith & Fulham (HSWKCHF) is going through an exciting time; we are an innovative team who are creative and wholly committed to giving children and families the very best start in life. We are expanding our team to meet the growing needs of our communities and reach more families in need. This is an opportunity to join our enthusiastic and supportive staff team for a 12-month post (with the possibility of extension subject to funding).

As a Family Support Co-ordinator you will join our team of compassionate, experienced Family Support Co-ordinators, working to build strong relationships with local families facing complex challenges; 

• You will work one-to-one with families to identify their needs, match them to a trained volunteer and regularly review their progress. 

• You will provide on-going support and supervision to skilled, diverse volunteers, and work hard to build and maintain links with referring partners throughout our communities, ensuring holistic support for families. 

• As needs are identified, you will work together with our team of Family Support Co-ordinators to develop and facilitate supportive groups and activities for families. 

Essential requirements:

• Experience of supporting children and families; knowledge and understanding of their needs

• Good interpersonal skills and a positive team player

• Knowledge of safeguarding and the ability to supervise befriending volunteers

• A commitment to anti-discriminatory practice

• Ability to work using your own initiative

If you share our passion for supporting families and have experience in early years, family support or community work, we would love to hear from you! 

We offer a genuinely rewarding and positive work environment with ongoing opportunities for training and development. 

To apply, please download the documents below and return your Application Form and Monitoring Form to us by Monday 27th May, 5pm. 

HSWKCHF is committed to Equality of Opportunity and Diversity. 

An appointment will be made subject to satisfactory references and an Enhanced Disclosure and Barring Service (DBS) check.

Interviews will be held the week beginning 3rd June in our Westminster office.

MAIN PURPOSE OF JOB:

To assist with handling all incoming requests for help, both by telephone and email, to listen to and record the needs of elderly and/or terminally ill people and their pets (ie petitioner needs).  To identify individuals outside our charitable remit and refer to other organisations that can offer assistance and always seek advice in the case of doubt.

Where help is required, to raise a computerised record to log the case, task volunteers nationwide by telephone and email to offer assistance to elderly petitioners with the pet care and reassurance needed in order to honour our mission statement of “Peace of mind for owners, love care and safety for their pets”.  Liaise with both petitioner and volunteer throughout to ensure the delivery of our service.  This post will require a good overall understanding of the needs of elderly people and their pets.

An essential occupational requirement of this role is to participate with on-call midweek evenings and weekends (this will be one full week in five).  Together with other members of the on-call team you will participate with on-call on a rota basis to help ensure and maintain our emergency telephone line during these times.

MAIN DUTIES AND RESPONSIBILITIES:

i. To assist in contacting volunteers nationwide by telephone and email and tasking by telephone as required to help petitioners with their pets.

ii. To listen to the needs of each petitioner and accurately record information for each petitioner and their pet by completion of a computerised case to record volunteers assigned and the service provided. 

iii. To ensure you record all of your communications onto the database in an accurate and timely fashion by way of comments on each petitioner case at the end of each conversation.

iv. To help maintain up-to-date records and mailing lists for petitioners, petitioners’ contacts and volunteers throughout the course of your work.

v. To ensure the appropriate delivery and quality of service provided to petitioners when you are handling a request for:-

a) Dog Walking

Task a minimum of two volunteers per case to assist with dog walking.  Contact all volunteers after their first dog walk to check and ensure they have started, log all responses onto the database, then complete the case.

b) Home Checks

When a potential long term fosterer is identified, you will be asked to task a volunteer to visit and carry out a home check.  Once the completed home check has been received, complete the case – (all home checks will be valid for 12 months).

c) Short Term Fostering (stf)

To initially gather as much information about the pet(s) as you can and how soon a foster is required.  Raise a case and log all details onto the database, begin a computerised search for a suitable volunteer to foster, arrange transport, if needed, to take the pet(s) to the volunteer and follow up 24 hours after the pet arrives to ensure all is well.  Keep in touch weekly.

If the pet goes home – arrange transport to take the pet back home, again follow up 24 hours after the pet has returned home with a phone call to the petitioner to ensure all is well.  If dog walking or any other assistance is needed, raise a new case and task the appropriate volunteers to either dog walk, offer Pet Care, reassure etc.

If the pet(s) goes into long term foster – refer to your line manager, once a decision is made, then follow the protocols for Long Term Fostering see below.

d) Long Term Fostering (ltf)

Raise a Long Term Foster Case, if needed, identify and chat to potential individuals, all of whom must already be home checked, run through the home check with the person to identify any changes, refer to your line manager, once the right individual is selected, arrange transport to take the pet(s) to their new ltf home.  Once the pet(s) have arrived, follow up 24 hours later to ensure all is well.

e) Pet Care

When required, task a volunteer to visit a petitioner and offer pet care, whether it is to administer medicine, groom, clean out a litter tray, bird cage, reassure, or any other pet care as agreed with your line manager as this is not an exhaustive list.

f) Talks

To task a volunteer to give a talk, attend an event, or represent The Trust, but, always take advice from your line manager with regard to appropriate volunteers for these tasks.

g) On-call

To ensure delivery of our service by participating in on-call and helping to maintain our emergency telephone line.  Together with other members of the on-call team, on a rota basis to help answer on-call emergencies this will be one full week in five – Monday to Monday including the weekend encompassing bank holidays, if applicable.  A day in lieu will be given for working bank holidays.

Upon completion of an entire week on-call and following a debrief with your line manager, a rest period of 1 day will be given to you immediately after ie Tuesday. 

On-call is for emergencies which will require an urgent response, for example if an ambulance is waiting to take someone to hospital, your urgent response is vital to provide peace of mind for the owner, love care and safety for a frightened bewildered pet.

v. To liaise with all other members of The Trust to help maintain a quality service.

vi. To contribute to the team by helping to update volunteer and petitioner cases in the course of your communications.

vii. To help maintain filing and filing systems related to your work.

viii. To liaise with all other staff of The Trust in a flexible manner.

ix. To liaise with all petitioners and members of the general public in a polite and helpful way.

x. To be familiar with and adhere to procedures and protocols, disciplinary and applicable rules and ensure compliance with legislations (Health and Safety, Data Protection, especially the privacy of members, petitioners and volunteers alike).

xi. At all times to ensure and maintain a compassionate, professional and efficient public image for The Trust.

Together with such additional general duties as the Employer shall reasonably require, having regard to the needs of the Employer’s business as a Charitable Trust.

Hours of work: Flexible. We are happy to discuss hours of work, we would need a minimum commitment of 20 hours a week and would also consider this role at 37 hours a week (full-time). We are committed to supporting people to work flexibly around caring responsibilities.

Salary: Band 2 £22,047 - £29,000 per annum

Location: Cardiff / or remote

Key working relationships; Volunteer Consultant, National Volunteer Manager, Recruitment & Development Officer

About Home-Start Cymru; We are a charity that operates throughout Wales to support parents, carers and families when they need us most. Children need happy, healthy homes in order to thrive. Being a parent of young children is challenging at the best of times. Families face more pressures than ever, with many parents finding the practical and emotional demands overwhelming. That is when Home-Start Cymru can help. A carefully selected volunteer supports the family regularly to offer non-judgemental, emotional and practical support. We combine the strengths of our community-based volunteers across Wales with our professional expertise in the early years. We are there for parents when they need us most, because childhood cannot wait.

Job Purpose: The role of the Recruitment & Engagement Coordinator is essential in bringing in new volunteers to the organisation. Our volunteers are at the heart of HomeStart, without them, we couldn’t provide the vital support to families and children in need across Wales. Home-Start Cymru has an ambition to reach more families, to do this, we need to recruit, train and engage with even more volunteers across Wales.

Job Summary: The Recruitment & Engagement Coordinator is responsible for the recruitment and engagement of new volunteers across Wales, ensuring they have a positive experience with us throughout their volunteering journey. 

The appointment is subject to an enhanced Child and Adult Workforce DBS disclosure check.

Specific Duties and Key Responsibilities

Attraction of Volunteers

• Post opportunities and develop relationships with national volunteering partners, including but not limited to, Volunteering Wales, WCVA and Careers Wales.
• Develop and maintain a stakeholder map of volunteer involving organisations across Wales, working with localities on managing and maintaining these relationships.
• Ensure local areas have the required resources to attract volunteers locally. Working with the Head of Marketing to facilitate this.

Recruitment and Induction

• Manage the volunteer recruitment mailbox
• Act as a first point of contact for all volunteer enquiries
• Work with colleagues to conduct volunteer interviews over the phone /on teams
• Process DBS checks and references as required
• Work with the Safer Recruitment Lead (National Volunteer Manager) to ensure volunteers are approved as active.
• Work within the volunteering team to streamline recruitment processes, providing a quick enjoyable experience for new volunteers
• Work with local managers to support effective matching of new volunteers
• Ensure all volunteer communications follows brand guidelines

Training and Engagement

• Book volunteers on mandatory training, including sending reminders to increase engagement and retention on sessions
• Support the National Volunteering Manager to engage with volunteers nationally, facilitating consistent communication and recognition of volunteers.

Compliance of volunteers:

• Follow policies and procedures to ensure the recruitment process is fully compliant
• Monitoring and Reporting:
• Process all new volunteer data using a central database
• Run reports as and when required.

Other

• Work to objectives as set by your line manager
• Support the volunteer team as required with additional administrative support in the processing and management of volunteers.
• Work collaboratively within the volunteer team and wider organisation.

Safeguarding

• Understand the Home-Start Cymru safeguarding policy, processes, and practices.
• Ensure the safeguarding & child protection policies are implemented and adhered to.

By excelling in these areas, you will contribute to Home Start Cymru's mission of supporting families and strengthening communities throughout Wales. Your role as a Volunteer Recruitment & Engagement Coordinator will be integral in bringing in more volunteers to support more families across Wales. In consultation with the post holder, this job description is liable to variation by Home-Start Cymru to reflect actual, contemplated, or approved changes in/or to the job.

Person Specification

Essential skills and competences:

• Experience of working in recruitment either volunteer or staff recruitment.
• Strong administrative skills.
• Experience of using databases and processing large volumes of information
• Understanding of safer recruitment practices.
• Ability to work on own initiative.
• Ability to work as a member of a team.
• Aware of and sensitive to equal opportunities
• Passion for working in the voluntary sector.

Desirable skills and competences:

• Knowledge and / or experience of the voluntary sector.
• Knowledge and/or experience of Home-Start Cymru’s work and practice.

Essential Attributes

• Warm, empathic, calm, friendly, non-confrontational.
• Energy, enthusiasm, flexibility, commitment, integrity, motivated.
• Commitment to work in a non-judgemental and anti-discriminatory way.
• Commitment to Home-Start Cymru’s vision, mission, and purpose.
• Commitment to personal and career development.

To apply: Please email a CV and covering letter by Sunday 12th May

About Reall

Reall is an innovator and investor in climate-smart affordable housing for people living on low incomes in urban Africa and Asia.

Reall’s purpose is to improve the lives of 100M people in urban Africa and Asia by 2030 through affordable housing.  We’re doing this because homes aren’t just a fundamental human right; they unleash unimaginable human potential to shape a future of gender parity, climate resilience, clean air, renewable energy, and socio-economic justice.

Working within the Programme and Business Development Department, you will support the embedding of monitoring, research and evidence activities across Reall’s existing programmes and future work.

The Role

We are seeking a dynamic, driven individual to support Reall’s Data and Evidence programme. You will work with the Programme Lead to:

- further develop Reall’s monitoring, evaluation and learning systems and processes, capturing and analysing data from across Reall’s programmes and activities

- build on Reall’s body of evidence on the affordable housing sector, supporting the identification of research, data and evidence gaps and implementing individual research and evidence projects

- share knowledge through developing blog posts, case studies and in-depth external reports, and supporting the continuous improvement of Reall’s Data Dashboard

- work with external organisations to explore opportunities, share learning and strengthen Reall’s visibility and reputation

You will have the following skills, knowledge, and experience:

• Strong written and oral communication skills
• Experience in project monitoring and evaluation and/or research
• Excellent numeracy skills
• Critical information gathering, knowledge management and research skills.
• Strong verbal and written communication skills suitable for a wide range of audiences including ability to develop relationships with clients and partners.

Full details are in the job description and person specification, which are available by clicking through to apply for this role.  Please note that you must have the right to live and work in the UK to be eligible to apply for this role.

Why work at Reall?

With a modest UK-based team, Reall is an organisation driven by efficiency, with comparatively huge ambitions and a track record of significant success.

Our internal operations are underpinned by a culture of psychological safety, promoting trust, curiosity, and confidence.  This means that staff feel secure to speak their minds, tackle challenges creatively, and can never be described as risk averse.

A committed investor in its staff, Reall promotes an environment of conscious diversity in all its forms.  You’ll be joining a high-performing, cohesive team with its sights firmly on global impact.

Reall is committed to equality and diversity and is proud to be an equal opportunities employer.  We positively encourage applications from those who are suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion, or belief, as Reall believes a diverse and inclusive workforce is important for our organisation and will lead to greater results and enhance our way of working.

Salary – £28,000 - £36,000 per annum dependent on experience

Working hours – Normal office hours are 9am to 5pm Monday to Friday. We are open to flexible working patterns subject to the objectives and outcomes of the role being met. We are currently working hybrid with blended office and homeworking with the ability to work up to three days from home.

Annual Leave – 25 days plus 1 additional day for every year of service, plus an additional day off on your birthday

Benefits – Access to RewardHub, which provides high street discounts and a cashback reward scheme in popular online and retail outlets

We offer a competitive compensation and benefits package including enhanced statutory provisions, option to access an enhanced pension scheme, RewardHub, cycle to work scheme, death in service coverage, on-site health and well-being support including access to an Employee Assistance Programme which provides confidential support to colleagues. Along with to access to funded training and further career development.

About Us

Headway East London is a charity supporting people affected by brain injury. Working across 13 London boroughs we offer specialist support and services for survivors and their family. We offer therapies, advocacy, family support and community support work alongside our day service: a community venue where people can make the most of their abilities and interests.

We also promote awareness and understanding of brain injury by providing information to the public, and offering training to university students, professionals and businesses.

Our vision is to build a community where people with brain injury are valued, respected and able to fulfil their potential.

About the Role

We are looking for a Day Service Co-ordinator to join our art studio team and support people living with brain injury in our day centre in Haggerston.

You will take responsibility for organising and delivering activities in the Submit to Love art studio, such as supporting members in creating new artworks, planning and delivering events and outings, and engaging members in a variety of other activities in response to their needs and interests.

The role also involves providing advocacy and support (key working) for up to 12 members and ensuring the smooth running of the day service as a member of the co-ordinating team.

Principal Duties and Responsibilities

Activities in the art studio:

•  Support members to engage creatively and develop their personal artistic practise.
• Work alongside the studio manager, day service members and volunteers to plan and deliver events, including artist led workshops, exhibitions and open studios.
•  Plan trips to cultural events and experiences.

Key working:

• Act as key worker for up to 16 members, checking in regularly about their engagement in the centre and their general wellbeing, and supporting them with information, advice, and advocacy as appropriate.
• Establish and maintain contact with members’ families, carers, and relevant statutory partners to facilitate good communication and better provide appropriate support.
• Maintain accurate and up-to-date records, including comprehensive individual risk assessments.

Day Service co-ordination:

• Work closely with colleagues and volunteers in the day service and other teams at Headway East London to create a welcoming, supportive, and stimulating environment for members.
• Share responsibility for practical tasks in the day service to ensure its smooth running.
• Work sensitively with volunteers, supporting them alongside the volunteer co-ordinator to take on meaningful and rewarding roles in the day service.

How to apply:

Please visit our website for more infomation on how to apply for this role. Closing date for applications is Friday 10th May 2024 at 9:00am. 

We want to be an inclusive place where a diverse mix of talented people want to come and contribute their unique strengths and perspectives. We are focused on equality and believe that all the fascinating characteristics that make us different, make us more able to deliver our life-changing work with passion and creativity. 

Headway East London is an Equal Opportunities Employer and we are committed to ensuring that all staff are motivated, skilled and rewarded by their work. We welcome applicants regardless of race, religion or belief, colour, national origin, sex, sexual orientation, disability, age and other protected status as required by law. We promote and protect human rights; they are the foundation of what we do.

Befriending Scheme Coordinator

Part-time, 21 hours per week

£13,152 per annum (£21,921 FTE)

We have an exciting part time opportunity to join our Befriending Service which aims to ease loneliness and isolation of older people across Dacorum.

You will be responsible for coordinating our volunteers who either provide companionship through home visits or friendly telephone chats. You will also help to promote volunteering throughout Dacorum.

This rewarding position offers flexibility and autonomy in the way that you work.

It requires someone with excellent communication and organisation skills.

As you will be required to travel throughout the Dacorum area, a full driving licence with daily use of a car is essential.

Main purpose of Role

The purpose of the role is to coordinate the Befriending Service by carefully matching volunteers to visit an older lonely, isolated person in their own home to provide friendship and company.

Key Responsibilities

• Receive and record referrals for the befriending scheme from a variety of health and social care professionals, voluntary organisations, or family and friends
• Make contact with potential clients by undertaking initial telephone assessments and carrying out initial assessment visits, taking time to understand the needs of the clients and to assess suitability for the befriending scheme
• Actively recruit volunteers for both the visiting service. This will include interviewing potential volunteers and completion of DBS and references checks
• Provide individual inductions for all new volunteers recruited within the locality, ensuring that volunteers are appropriately trained to carry out their befriending role
• Carefully match volunteers with a client to ensure compatibility, and personally introduce visiting volunteers to clients
• Maintain regular contact with volunteers and clients to offer ongoing support and advice
• Manage and organise own administration work, ensuring that it is accurate and meets quality targets
• Complete and record monitoring forms
• Respect the confidentiality and dignity of clients and their rights to make their own decision
• Promote volunteering throughout the district by using a variety of media, attending public events and generally raising the profile of Age UK Hertfordshire
• Maintain the database, keeping up to date and accurate records
• Attend all training and meetings as requested by the Service Manager
• Work within AUKH policies and procedures and keep up to date with legislation for volunteer based projects.

In order to be successful you must be able to demonstrate the following skills and experience:

Essential

• Proven IT skills including MS Office and Outlook to an intermediate level as well as database management experience
• Excellent communication skills, both written and verbal together with the ability to tailor your communication style to your audience
• The ability to work both as part of a team as well as independently
• Excellent organisational skills where you are able to priorities tasks in order to meet deadlines and/or expectations
• A positive, helpful, conscientious work ethic
• Full UK driving licence and own car
• The ability to be flexible in working hours from time to time

Desirable

• Experience of dealing with either volunteers and /or the elderly/vulnerable. This could have been gained from a previous role or a personal situation
• Experience of when you have had to assess clients needs in a sensitive manner
• Knowledge of the local area

We offer

Training and development, travel expenses and a contributory pension scheme

TO APPLY

Submit your CV and a covering letter telling us how you meet the requirements of the role by the closing date of noon, Monday 13May 2024.

Interviews are scheduled to be held on Thursday 16 May and/or Friday 17 May 2024.

Take a look at Age UK Hertfordshire's website Work For Us for further information

Battersea is here for every dog and cat, and has been since 1860. Over our three sites, we have over 600 volunteers supporting our organisation in a variety of ways, such as our ever-popular animal welfare roles in the catteries and kennels, office duties in all areas of the organisation and they also represent us at public events. The Volunteering Team is responsible for the recruitment, training, and ongoing support of volunteers at Battersea, and further promoting our inclusive environment and ensuring that our volunteers are involved in all aspects of our work, are valued for their commitment, and recognised for the extraordinary things they do for us.

We are seeking a Volunteer Services Manager to provide leadership, guidance and development to this Volunteering Team and act as an ambassador for volunteering across all Battersea centres and externally. They will have overall responsibility for recruitment and development of volunteers, policies and processes relating to volunteer involvement, and lead in increasing the standard of the volunteering experience across the organisation and creating new opportunities, in all areas of our work. 

What we can offer you:

We offer our employees a wide range of benefits to reward them for the value that they bring to Battersea, to support them in their work, to help improve their health and wellbeing, and maintain a healthy work-life balance. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Generous pension contributions – up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
• Annual interest-free season ticket loans
• Discounted gym memberships and cycle to work schemes
• Life insurance
• Support for your professional and career development, including access to digital and in-person training programmes, a wide range of tools and resources, leadership and management training, mentoring and much more.

Hybrid working policy:

We operate a hybrid working model, with our office-based staff splitting their time between site based and home working. We believe this enables our office-based staff to maintain the benefits of home working, while allowing for collaboration and interaction with our animal-facing staff and maintaining a connection to our cause. As such, you’ll be expected to work in our Battersea office for at least 50% of your working week.

Equality, diversity and inclusion:

At Battersea, we are committed to providing equal opportunities and developing a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.

By hearing from and valuing different experiences, perspectives and contributions, we know we can provide the best expert care for every dog and cat who needs us. We particularly welcome applications from people with disabilities and from members of minority ethnic communities, who we know are currently under-represented at Battersea.

As a Disability Confident Committed employer, we're happy to discuss any support or personalisation you may need during your application and/or interview process as part of our workplace adjustments. 

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love and expert care and get to know their characters and quirks so we can find them a new home that’s just right for them.

All the knowledge we gather in our centres helps us to improve the lives of the animals we’ll never meet, through our work with other rescue organisations and charities. We also help people make informed choices when getting a pet, we provide training and welfare advice, and we campaign for changes in the law when we see that dogs and cats or their owners deserve better.

Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 5th May 2024
Interview date(s): 8th - 9th May 2024

If you think you’re a good fit for the role, and you’re passionate about dogs, cats and our work, then we’d like to hear from you.

For full details, please download our recruitment pack.

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised; we reserve the right to close the vacancy early if a high volume of applications is received.

Bexley Food Alliance Project Coordinator

The Bexley Food Alliance is a new network which was funded by the GLA to work towards taking pressure off the emergency food aid services and providing increased financial support to Bexley residents. This network has now expanded and aims to build a collaborative network of agencies that can increase fairer access to healthy, nutritious and culturally appropriate food, as well as any additional support residents might need. We are looking for a Project Coordinator to take over the day-to-day running of this network (see below for a brief description). This is a good opportunity for anyone who wants to take on a part-time, one-year project, perhaps as a stepping stone into something more significant, or perhaps you’re returning to work or changing careers. This is an opportunity to be at the start of an exciting, innovative partnership project, shaping a network and forming strong alliances with various agencies. 

You will work closely with the VCS within Bexley to build the capacity and capabilities of local groups, provide partnership/networking opportunities that enable them to carry out their own objectives effectively and offer high quality services.

You will work flexibly, applying initiative to provide consistent and seamless support to organisations.  You will support across a variety of charity development but focus on food partnerships and wraparound support to provide more holistic support.

We work hard, we help each other and go out of our way to help others and find solutions rather than focusing on problems. We are positive and proactive and, although absolutely focused on our areas of expertise, we work as a team so that BVSC is the best it can be. Above all, everything we do is to strengthen our local Voluntary and Community Sector.

Key Duties:

• Build and promote positive working relationships between VCS groups and organisations, statutory partners, commissioners and funders.
• Work with a wide range of delivery partners and other key stakeholders to maximise the use of community resources and ensure opportunities are maximised.
• Undertake community and outreach work – particularly to parts of the borough where the VCS voice is less heard.
• Encourage and support groups to seek funding from a range of sources including contracts and grants and provide the necessary support.
• Use our database to keep well maintained records of support given, funding achieved as a result of our support, case studies and outcomes, brief summary reports for monitoring and development purposes.
• To continuously engage in a mapping process, highlighting existing providers and supporting the start-up of new services.
• To organise and facilitate network meetings bringing organisations together to tackle food poverty and offer increased support with additional needs such as financial, physical and mental health wellbeing.
• To build relationships with various organisations, offering diverse support to increase collaboration, new offers and increased support.
• To work closely with the Local Authority to support policy change.
• To build relationships and network outside of the borough to bring in good practice and successful initiatives.
• To attend any relevant training and/or workshops that support the development of the network.
• To increase knowledge and understanding of food poverty and the cost-of-living crisis in general as well as grants and funding opportunities.
• Attend staff meetings, and training as required.
• Identify, report, and monitor any safeguarding concerns in accordance with the latest local procedures relating to the appropriate service.
• To support and work closely with all the teams within BVSC.
•  To comply with, and share responsibility for ensuring the implementation of, BVSC policies and procedures and key legislation such as GDPR and Safeguarding.
• Undertake any other duties that may reasonably be assigned from time to time including travel throughout the borough to attend events, occasionally on evenings/weekends, meet with volunteers and organisations.

These are the normal duties which are required of the position; however, we do require that all staff be flexible and may be required to perform other duties to ensure the efficient running of services. 

Please note that the base for this role is split between the Engine House, Bexley, and Bexley Civic Offices. In addition, the post will involve occasional working from various venues across the borough.

SKILLS, KNOWLEDGE AND EXPERIENCE

Excellent interpersonal skills:

• friendly, patient and approachable communicator and networker who can motivate groups to develop their potential
• excellent written and verbal communications skills with proven success in influencing and negotiating at all levels
• initiative to plan and organise your own workload
• be curious about all BVSC services and how they fit together as a CVS

Development experience:

• capacity building for small and medium sized organisations
• understanding of the benefits and challenges of collaborative working
• building relationships with a range of groups with differing cultures
• understanding of the challenging factors that most affect VCS sector
• supporting organisations with funding applications

Experience and knowledge:

• how charities can use marketing and communication to raise profile
• enabling groups to maximise their potential through their website
• day to day operational activities of both small and large VCS groups
• experience of local partnership working and collaborations
• sound understanding of electronic forms of communication & social media
• knowledge of Microsoft 365 package and CRM database

Specialist knowledge in some of the following areas: (desirable not essential)

• previous experience of the voluntary or community sector
• providing training or identifying specialist trainers
• community development
• children and young people’s services and structures
• adult social care services and structures
• safeguarding
• equality diversity and inclusion
• governance

Other:

• very occasional evening and weekend work
• ability to travel throughout Bexley and London
• must have access to a car/motorbike/cycle to enable regular travel throughout the whole borough – public transport is not the quickest way to get around Bexley!
•  

An average day as Bexley Food Alliance Project Coordinator is below. Your Line Manager will support your development throughout the process.

• Continue to develop relationships with the voluntary sector and local organisations to find out more about what services they currently offer, if they have scope/capacity to expand their offer and what support they might need.
• Encourage and support collaborative projects between organisations within Bexley.
• Research and keep up to date with current developments, grants and opportunities for voluntary organisations and charities relevant to Bexley.
•  Network with various organisations offering support, learning opportunities and guidance in running the network.
• Continue to work on an agenda for regular, local networking sessions which you would facilitate (with support if needed).
•  Engage with and attend all relevant training offered by GLA as part of the Food Roots 2 Programme as well as any other relevant training.
• Familiarise yourself with services in Bexley and the current needs of local residents and the voluntary sector.

This position will be subject to satisfactory references and DBS check.

We’re looking for someone with the passion to facilitate the 300 student-led societies registered to the Exeter Students’ Guild. In this role you will have the opportunity to design and implement innovative projects, build relationships with students and stakeholders alike, and play a role in making Exeter a space for all students to belong.

The Role

Role:  Student Activities Coordinator
Hours: 35 hours per week (to be worked flexibly)
Salary: Starting at £24,260
Contract: Permanent  

Who are we?

The Students’ Guild is the University of Exeter’s students’ union, led by students for students. We’re an independent charity, offering a wide range of opportunities, services and support to help students Love Exeter. This includes everything from social activities to making sure things are going well on their academic course.

The Guild is a truly rewarding place to work. Our talented and passionate staff make a real difference to the lives of students every single day, working together to achieve the Guild’s purpose: to shape an excellent student experience for all students at Exeter by empowering them to take their place in the world and make a positive difference. We are looking for people who recognise that the Guild is student-led and share a genuine passion for student engagement and empowerment. If you share a commitment to our values and want to be part of a radically inclusive organisation with a seriously exciting future ahead, we can’t wait to hear from you.

What will you bring? 

· You’ll have some experience in managing enquiries, planning and delivering projects and are willing to learn about                 student experience and interests.

· You’ll be able to manage a varied portfolio of work and deliver training sessions and programmes.

· You know how to motivate, facilitate and guide others and can communicate with a diverse range of people from                    diverse backgrounds and different perspectives.

We offer lots of great benefits including enhanced family pay, at least 6-weeks’ holiday, sustainable travel incentives, access to exclusive discounts and perks and a free confidential advice service. We’re committed to helping you achieve a healthy balance between your work and home life through a real commitment to flexible and hybrid working. We also provide access to great development opportunities, including a personal development budget for you to spend on sharpening your skills. We’ll also help you to gain valuable experience, ensuring that you have opportunities to grow your career both here at the Guild and beyond.

Inclusion is central to the Guild. We approach our work collaboratively, empower our people and celebrate our uniqueness. If you’re driven to empower others and achieve great things, you’ll fit right in. Our people are proud of who they are and value each other’s differences, and we are committed to creating a diverse community that is radically inclusive of race, gender, age, religion, identity and experience.  

Dates for your Diary 

· Closing Date: 5pm, Monday 20th May 2024
· Shortlisting:  23rd May 2024
· Interviews: 31st May 2024

To find out more and for details on how you can apply, please visit our website.

For general enquiries, please contact us.

We’re looking for a dynamic, creative and caring Community Coordinator to join our team. You’ll be primarily responsible for managing our programme of community activities, events and therapies at our wellbeing hub and garden in Camden. 

You’ll be helping to provide a place where people can find belonging and get support navigating life, as we continue to develop the Hub from its roots as a mental health day centre into an accessible, thriving community wellbeing hub.

About Us 

Likewise is an innovative social care and mental health charity working at the heart of the Camden community to support individuals experiencing loneliness, isolation and social exclusion.

Putting relationships first, we help people navigate life practically and emotionally, feeling a sense of belonging and acceptance. 

At Likewise our culture is all about being human together. More human organisations do more human work. We put a lot into having authentic relationships, work hard to support each other’s sense of belonging and love learning together through the work we do. 

Our three strands of work are:

• Community – building spaces where people feel safe to be themselves, and feel a sense of belonging, connectedness and acceptance
• 1-to-1 Support – flexible, person-centred support to meet the complexity a person experiences in their day-to-day life, whether at home or out in the community
• Shared Learning – providing experiential learning and formal training opportunities that support personal wellbeing and skills development, primarily through our volunteer and placement student programmes.

We’re also trying to influence change in the local health and care system so that organisations and services become more human, adaptable and responsive to people’s lives. 

About the Community Hub 

The Likewise Community Hub offers a safe space for people to explore a range of wellbeing activities and events, whilst creating opportunity for connection, relationship, belonging and support. 

Our Community Hub and Garden is open to all with a particular focus on people who may feel lonely or socially isolated through mental ill health. It’s a place to access therapies, groups and activities supporting belonging and wellbeing. The hub is both a place to meaningfully contribute, and to feel supported, upholding the principle that we all have needs and we all have something to offer.

Flexibility 

We believe in everyone’s intrinsic motivation to do their best work and trust each other to manage working time in the way that best serves the work we’re doing. Everyone is free to structure working hours and time in a way that both suits their life and their professional role. Everyone wants to get the most from both. 

Bring your whole self to work: It’s all welcome

Our hope is that every person who joins our community – whether as a staff member, client, volunteer or supporter – can feel safe to be themselves and our commitment is to creating working spaces and relationships where this is possible. 

We’re passionate about creating a workplace that promotes and values diversity, inclusion and belonging. Organisations that are diverse in age, gender identity, race, sexual orientation, physical and mental health, ethnicity and perspective are vital to our communities. 

We’re all learners and leaders

We are committed to our own learning, growth and development. We value being able to sit with the discomfort of being outside our comfort zone, engage in the diverse experiences of our work, and bring a learning attitude to everything we do.

We all need to be able to tap into our own leadership, take responsibility for finding the potential in ourselves and others, and have the courage, commitment and care to develop that potential.

About You

We’re looking for someone who is:

• Passionate about people – and keen to work in an environment where there’s connection with a diverse range of individuals
• Organised, detail focused and a great problem solver 
• Curious, reflective and open to learning – about our work, values, and about themselves
• Willing to step outside their comfort zone – and join a work culture that’s all about openness, challenge and learning
• Adaptable and keen to be part of our broader work – to join in a community event or sit and have a cup of tea with a client when the opportunities arise
• A good communicator and relationship builder – who can represent the organisation and hold relationships as someone, who will often be, the first point of contact
• Willing and able to meet people where they are at, engaging with sometimes challenging relational dynamics and diverse ways of relating
• Able to work from our Camden hub five days a week

You’ll need to have some experience of, or feel very confident in: 

• Planning, delivering and co-ordinating community activities and events
• Supporting volunteers 
• Community engagement and co-production 
• Working in a people focused role
• Understanding and responding to the unique needs of people with mental health challenges

Key Areas of Responsibility and Focus: 

Coordination, Management, Planning 

Coordinating the curation, planning, scheduling and delivery of community projects, activities and events at the Likewise Wellbeing Hub and Garden

Coordinating the Likewise Creative Therapies service referrals and delivery

Making good use of our community facilities, garden and kitchen to support wellbeing in the community. 

Communication, Information and Relationship

Working with relationship building, conflict, rupture, and repair with, and between, community members 

Being a point of contact with community members and activity hosts

Coordinating placement student team to manage communication channels for the community, including social media, digital content and website updates

Working in collaboration and partnership with our Programme Lead, Learning Programme Coordinator and Office/Hub Administrator to realise the full potential of our Community Programme 

Community Engagement

Increasing access and engagement with the Hub from a diverse community through partnerships, informal and formal referral networks

Working with the Programme Lead to build engagement with the community programme through programming, marketing and communications

Developing and building on the participation, voice, and sense of ownership of community members in the Community Hub 

Learning, Monitoring, Evaluation

Ensuring accurate and useful data collection for the Community Programme

Implementing evaluation/learning tools and methods set up by Monitoring, Evaluation Learning Lead

Monitoring budget expenditure for Community activities, events and therapies

Community Hub Space

Working with Office/Hub Administrator to ensure the smooth running of community hub

Working with Office/Hub Administrator to ensure the hub is a welcoming, effective and well-functioning space for community members.

Supporting the function of front office and reception

Partnerships 

Maintaining relationships with a wide range of stakeholders including partner charities, volunteers, Camden Council and community members.

Managing partnerships to support and deliver community activities and events for wellbeing 

Supporting the co-production of activities and events with community members. 

Want to be part of a close-knit team that inspires, equips and supports people of all ages to grow in Christian faith? We are looking for someone with a passion for our mission who can provide high level service to customers and supporters as part of the Supporter Services team based at the BRF offices in Abingdon. This full time role involves processing orders from online, phone and post and answering queries. 

As part of the Supporter Services team:

• Respond to customer queries received by telephone, letter, and email, always providing a high standard of customer service.
• Process books, subscriptions and events orders received by post, telephone and online.
• Pack and post orders that require sending from the office.
• Process donations received by all forms, including web donations.
• Allocate payments received by BACS, cheque, or credit card.
• Conduct sales ledger reconciliations.
• Open and distribute the post.
• Assist in credit control.
• Manage office stock levels.
• Assist in processing of renewals and subscription releases.
• Order office and event stock.
• Circulate advance copies.
• Assist finance team with statements to account.
• Administrative support to the Operations team as required.

Skills and Experience

• Previous experience delivering high levels of customer service.
• Excellent communication and interpersonal skills, high degree of confident on the phone.
• Proficiency in using Microsoft Office, order processing and accounts packages.
• Ability to work well under pressure and to multi-task.
• Excellent literacy and numeracy skills with a high level of accuracy and attention to detail.
• Reliable and consistent.
• Ability to work in a team with a flexible and positive attitude towards sharing tasks and workloads.
• Strong commitment to the aims of the organisation.

Benefits

• 25 days holiday per annum, plus bank holidays (increasing to 30 days plus bank holidays after five full years' service)
• Additional three days off between Christmas and the New Year
• Auto enrolment pension scheme (8% employer contribution, 3% employee contribution)
• Private health insurance (after successful completion of probationary period)
• Generous flexitime scheme allowing employees to accrue time and earn additional days leave
• Employee Assistance Programme with access to financial advice, career coaching and counselling
• Staff discount scheme
• Learning and development opportunities
• Regular opportunities to connect with colleagues at our weekly briefing and virtual coffee break, and regular team in-person gatherings.
• BRF is proud to be an accredited Living Wage employer

We welcome applicants from all backgrounds and communities, in particular those that are currently under-represented within our staff team. This includes, but is not limited to, people from Black, Asian and other ethnic groups, especially within our leadership roles.