Performance manager jobs in grays, thurrock

The Youth Endowment Fund  

Programme Manager

Reports to: Programme and Impact Lead 

Salary: £44,200 

Contract: 18-month fixed term (Full-Time)

Location: Central London, Hybrid*  

Closes: Monday 14th July 2025 at 12pm

About the Youth Endowment Fund

We’re here to prevent children and young people becoming involved in violence. We do this by finding out what works and building a movement to put this knowledge into practice. 

Last year, 244 people in England and Wales tragically died after being assaulted with a knife. Of these, 32 were children. Every child captured in these numbers is an important member of our community and society has a duty to protect them. Even when violence doesn’t strike directly, we know that the fear of violence has a terrible effect on children’s lives.

The Youth Endowment Fund exists to try and permanently change things. To succeed, we must build an exceptional body of knowledge about violence affecting young people and how we reduce it. This knowledge has to be both rigorous and highly relevant to those making decisions about how to support vulnerable young people. We need to find out what works and what doesn’t through evidence synthesis, data analysis and qualitative research into children’s lives. We need to convert this into highly accessible content on what works, how delivery organisations need to change their practice and how the systems they operate in need to be reformed. We then need to work with the right people that can make change happen, across systems, policies and practice, to have a real impact on reducing violence affecting children’s lives.

Key Responsibilities

Deciding which projects, we should fund and evaluate is key, as is making sure we deliver our funding and evaluations to the highest standards. Our Programme Managers are responsible for identifying, assessing, funding and supporting programmes designed to prevent youth violence.

Programme Managers at YEF come from all walks of life. We look for individuals who may have experience in the youth sector, children’s social care, policing, criminal justice, education or how to involve local residents in making decisions about their own neighbourhoods.

As a Programme Manager at YEF, you will work very closely with our evaluation team to make sure we learn from what’s being implemented and that the organisations we fund are prepared and excited to work with us to find what works.

To achieve this, you will:

· Make sure we choose the best organisations to work with by assessing funding applications, critically appraising delivery plans and budgets, getting to know potential grantees and conducting site visits. These assessments will help you form recommendations to our senior leadership team about which opportunities to pursue.

· Work closely with grantees, external evaluators and our own evaluation team to ensure that the activity we are funding will be evaluable. This requires you to support and advise grantees on how to work in the context of an evaluation – usually, a randomised trial (you don’t have to have experience working on a randomised trial in the past, but it helps!).

· Build strong relationships with our grantees and provide them with ongoing management and support through the life of their funding. You will also be responsible for monitoring the performance of grantees and ensuring targets are met and any project risks are effectively mitigated.

· Think carefully about how we find the best projects to fund and evaluate, ensuring we can best find what works to keep children safe. To do this you might need to work with colleagues to spot where there has previously been a lack of evidence about what works (we will help you with this!). You would project manage these projects so they are excellently delivered – on time, within budget, and to a high standard. You will help to determine what our commissioning processes aim to achieve and design grant application processes to achieve it.

· You’ll manage our engagement with potential grantees to make sure we are attracting a diverse and promising portfolio of organisations to apply.

· Report to our team and external stakeholders regularly on how well the projects we are funding are going, spotting where grantees need support and coming up with how we can best provide that support.

· Represent the Youth Endowment Fund at external events, including reporting and presenting to our Grants and Evaluation Committee, who approve all our funding decisions.

About You

You are this sort of person:

• You don't want your days to pass without making a difference. You want to play a significant part in a charity that is making a difference.
• You want to work in a job that makes young people safer. This issue matters to you. You don’t need extensive experience in grant making, you just have to be committed to learning it. You should be keen to learn about the sectors we work with, the challenges facing young people and what organisations face when implementing programmes.
• You have experience in one or more of the following areas: policing, education, criminal justice, social care or the youth sector.
• You have a strong understanding of challenges that organisations face in delivering projects. You must also be a really good project manager, great at managing and developing people and external stakeholders, energised by tackling complex problems and really care about the YEF’s mission to build evidence of what works. 
• You have incredible judgement. You are able to reach sound and considered judgements about the viability and suitability of applicants based upon our given criteria, often using detailed written and financial information, and are able to deliver constructive feedback to organisations. You can also identify when things aren’t going to plan and be proactive with sharing observations and recommendations.
• You are an optimiser. You look for solutions and think creatively to overcome challenges. You are curious, hungry to learn and always looking for ways to improve processes and increase efficiency and impact.
• You love well-designed systems. You are committed to designing and maintaining the best systems to make sure we manage our commissioning processes well. You know this is critical to effectively managing multiple, large-scale funding programmes and competing priorities.
• You are an excellent communicator. You have the ability to convey information clearly and effectively—both in writing and verbally. You understand the importance of strong communication in fast-paced decision-making and thrive in a busy, collaborative team environment.
• You win people over. People tend to warm to you and respect you. You have built good relationships with people at every level inside and outside the organisation and have managed large networks of stakeholders with different interests and priorities. You are excellent at customer service and can professionally handle issues that come up within your grant portfolio.
• You work very well in a team. You are not motivated by being the individual winner. You want the team as a whole to succeed. You don’t care who gets the credit as long as things get done.
• You are committed to equality, diversity and inclusion. You believe and act in a way that celebrates and encourages a range of experiences, backgrounds and values.
  
  

While it’s not a criteria, we are especially interested to hear from applicants who have lived experience of youth violence.

We’re also keen to hear from applicants with a strong understanding of evaluation methodologies—particularly Randomised Control Trials (RCTs)—and experience either directly supporting or overseeing programme delivery within an evaluation context.

It’s important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background.

All appointments will be made on merit, following a fair and transparent process. In line with the Equality Act 2010, however, the organisation may employ positive action where candidates from underrepresented groups can demonstrate their ability to perform the role equally well.

This position will require a DBS check to be performed, but a record is not a block to performing this role.

Hybrid Working Details 

The office is based in Central London, but you don’t have to be. Those living in and around London are expected to be in the office a minimum of 2 days per week. If you live outside of London and work remotely, you’ll be expected to work from the London office 2 days per month. As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at the interview stage. 

To Apply 

To apply, please send a CV, and a cover letter answering the specific questions below, please also complete the monitoring form by clicking the "Apply for this" button by 12pm, Monday 14th July 2025.

 If you have specific expertise in any of our sectors, we want to hear about it in your cover letter.  Applicants must answer the following questions as part of their application to be considered.

Application Questions

1. The Programme Manager role involves overseeing several projects at once and juggling many different tasks simultaneously. Can you give us an example of where you’ve had several competing priorities, what project management techniques you used to stay on top of your tasks, and what the outcome was?

2. Can you give an example of when you have had to manage multiple partners in a project and resolve conflicting positions? Can you explain how you went about this and what the outcome was?

  Interview Process

This will be a one stage panel interview process. Interviews will take place in the week commencing 21st July 2025.

PLEASE NOTE: We do not sponsor work permits and you will be required to provide proof of your eligibility to work in the UK. 

 Benefits Include

· £1,000 professional development budget annually

· 28 days holiday plus Bank Holidays

· Employee Assistance Programme – 24hr phone line for free confidential support

· Volunteering days - 4 half days per year

· Death in service - 4 times annual salary

· Flexible hours. Core office hours 10am – 4pm

· Financial support including travel and hardship loans

· Employer contributed pension of 5%.

Personal Data

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful, and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.

Are you a proactive finance professional looking for a role that makes a difference? This is an exciting time to join our Finance team as we continue to build stronger partnerships with our Country Support Offices and the Global Finance team.

As the Finance Manager (UK), you will play a pivotal role in managing the day-to-day finance function. You will oversee systems and procedures, ensuring high standards of financial management and service delivery. You will provide management and oversight of the UK Finance function at both an operational and managerial level, acting as the final point of contact for all UK finance matters for staff and budget holders.

In this role, you will also be a key member of the WfWI-Global finance team, managing the relationship between the UK office and the wider global finance network.

Background:

Women for Women International invests where inequality is greatest by helping women who are forgotten — the women survivors of war and conflict.

In Afghanistan, Bosnia and Herzegovina, the Democratic Republic of the Congo, Iraq, Kosovo, Nigeria, Rwanda, and South Sudan, women learn skills to rebuild their families and communities through the Women for Women International’s Stronger Women, Stronger Nations Programme.

They form support networks, are equipped with the skills to earn an income and save and gain knowledge and resources about health and their rights. Since 1993, our global community has invested in the power of over 550,000 women across 17 conflict-affected countries, to create a ripple effect that makes the world more equal, peaceful, and prosperous. 

What We Are Looking For: 

We’re seeking someone with a strong financial background, a passion for collaboration, and a commitment to excellence. Ideally, you’ll have:

•  Part-qualified of qualified ACA, ACCA or CIMA; or studying towards qualification or relevant experience.
• Sound knowledge of UK Charity SORP and charity sector financial practices.
• A critical eye for reviewing accounting transactions and ensuring accuracy.
• Proficiency in Microsoft Excel (including pivot tables, SUMIF, and VLOOKUP) and good working knowledge of Microsoft Word.
• Strong communication skills with the ability to engage effectively with staff, funders, trustees, and suppliers.
• A self-starter mentality with the ability to work independently as well as within a team.
• Excellent organisation, efficiency, and attention to detail.
• Confidence in mentoring and sharing knowledge to support others’ professional development.
• Strong problem-solving abilities and a solution-focused approach.

Why Join Us?

You’ll be part of a supportive and mission-driven organisation that values collaboration, integrity, and impact. This is a great opportunity to grow your career in a rewarding environment that champions both professional and personal development.

Diversity at Women for Women International is about inclusion, embracing differences, creating possibilities and growing together for better performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, political opinions, and pregnancy and maternity.  Applications are welcomed and encouraged from all interested parties.

All our staff are required to adhere to WfWI’s Code of Conduct and Safeguarding policies and to our organizational values: Empowerment, Integrity, Respect, Resilience and the Leadership Principles: Decisive, Accountable, Courageous, Adaptable and Inclusive.

To learn more about the power of Women for Women International, visit our UK website or follow us on social media. 

To apply please complete our online application form.

Closing date for applications is Sunday 13th July 2025, Midnight

You will have an opportunity to attend a Q&A with the Director of Finance, Supporter Country Office on Thursday 3rd July 2025 – 13.00 – 13.45.

If you are interested in attending, please contact HR via the UK Recruitment email address, on our recruitment page in our Women for Women International UK website.

1st Interview will be on Friday 18th July and Monday 21st July 2025 and will be on line. 

2nd Interview  will be on Thursday 24th July 2025 and will be in person at our Head office London.

These dates cannot be changed so if applying please hold them in your diary.

Age UK is hiring! We're looking for a Partnerships Manager- Trusts to generate income from charitable trusts and foundations to support the work of Age UK. You will develop creative, compelling funding propositions, engage with high value prospects and stakeholders, and produce regular reports for funders. This fantastic opportunity would best suit an individual with successful and proven experience in achieving income targets in a high value trust fundraising role.

We operate a hybrid-working model, a blend of home and office working. This role will include regular days working from our London office - currently once a week on a Thursday and may involve occasional travel for meetings and cultivation events. Travel costs to the London office are the responsibility of the postholder and are not covered by the charity.

Age UK internal grade 5L

Last date for applications Wednesday, 2nd July 2025.

Shortlisted candidates will be invited to an interview via MS Teams on Friday 11th July 2025.

Must haves:

The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P

Experience

• Successful and proven experience in achieving income targets in a high value Trust fundraising role. A, I
• Demonstrable track record in soliciting and personally asking for major gifts, alone or with high value volunteers and board members. A, I
• Demonstrable experience in appropriate methods of cultivating relationships with Trusts and Foundations. I

Skills and Knowledge

• Strong understanding of principles of charitable Trust and Foundations and good knowledge of the current funding landscape. I
• Excellent analytic, communication, interpersonal, and presentation skills. I, T
• Excellent proposal and copy-writing skills and the ability to write compelling funding propositions and reports for funders. T
• Strong influencing skills to ensure effective outcomes from internal and external communications. A, I
• Planning and organisation skills. A, I
• Demonstrable attention to detail. I, T
• Budget management skills - setting and monitoring of phased income and expenditure. A, I
• Proficient in MS Office and demonstrable ability to use CRM databases. I

Personal attributes

• Empathy and understanding for the issues faced by older people is essential. A, I
• Team player. I

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.

CVs will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting our Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

For a full list of benefits please visit our website.

Role Purpose

Winston’s Wish is a digital first organisation leading the way in Digital Transformation across the Bereavement sector. This role is new and exciting and will play a vital part in helping Winston’s Wish turn up the dial across our high value fundraising.

As Philanthropy Manager you will be responsible for growing income from major donors and Trusts and Foundations through excellent donor stewardship. Leading a team of committed Trust fundraisers, you will focus on identifying prospective individual donors and foundations and develop lasting relationships with them. You will also support the management of relationships with existing donors, ensuring all donors have an excellent experience of supporting Winston’s Wish and understand the impact of their support on the lives of grieving children.

Main Responsibilities

Leadership

• To lead and inspire the Philanthropy team fostering a collaborative and high culture that delivers against income and objectives.
• Provide clear and supportive leadership that motivates staff to achieve, develop and grow in their roles.
• Undertake quarterly reviews for all direct reports.

Philanthropy Fundraising

• Cultivate and maintain relationships with high-value donors, ensuring effective solicitation, stewardship, and follow-up to secure significant contributions (six-figure gifts).
• Build and maintain a portfolio of Trust & Grants supporters. Responsible for researching, approaching and developing compelling applications with a focus on ensuring Trusts & Grants provide a long-term, diverse and sustainable income stream.
• Lead the development and stewardship of the Philanthropy board to identify and secure transformational (6-7 figure) gifts and the development of the Business development Board to open opportunities with Corporate Partners.
• Write and design a compelling case for support that is tailored to our High Value audiences.
• Lead on planning and delivering successful high value cultivation events.
• Represent Winston’s Wish at fundraising events and meetings with internal and external stakeholders.
• You will identify new major donors and Trusts and Foundations who have the potential to make a significant difference to the lives of grieving children. You will develop and implement cultivation strategies to turn prospects into supporters.
• You will work with the Individual Giving Manager to identify mid-level donors who could be stewarded into the major donor pipeline.

Strategy, Planning and reporting

•  You will work alongside the Director of Income Generation to support the development and implementation of a new Philanthropy strategy covering development of a prospect pipeline, building a culture of peer referrals, annual targets and personalised engagement plans.
• Lead on developing and delivering effective stewardship journeys and cultivation plans.
• Produce regular reports on fundraising activity, analysing performance against targets, and identifying areas for improvement and growth.
• Work with the Director of Income Generation to develop the annual budget, including leading on monthly performance reports and contributing to quarterly reforecasts and reporting against KPI’s and milestones.
• Undertake research and make use of tools to identify potential High Value partners.

Collaboration

• Work closely with the Director of Income Generation, SLT and other teams to maximise high value fundraising opportunities.
• Where appropriate, you will involve Winston’s Wish senior staff and the Board of Trustees to make the most of opportunities to engage and build relationships with existing and potential supporters.

All Staff

• Contribute to the vision and mission of Winston's Wish; whilst embedding the values into your daily work activities.
• Promote equality of opportunity and diversity in accordance with Winston’s Wish policy.
• Contribute to the overall success of the charity’s fundraising needs by providing case studies, attending events and adding value to the experience of our supporters as required.
• Contribute to the brand and reach of the charity by working alongside our Marketing & Communications Team when relevant press opportunities arise or when required for social media and online content (including the use of photography).
• Work to objectives, targets and work plans agreed with your line manager.
• Undertake specific projects and other ad hoc duties agreed with your line manager, fulfilling any deadlines, reviews and reporting procedures required.
• Take an active part in the quarterly review process and participate in training agreed with your line manager.
• Recognise and champion the lived experience of children and young people with bereavement within your work.
• Ensure the health and safety of all colleagues, volunteers and visitors in accordance with Winston’s Wish policy.

Person Specification

Essential

• A proven track record in high-value fundraising, including securing 6-7 figure donations from high-net-worth individuals, trusts, foundations, and businesses.
• Track record of converting cold prospects to planned gifts of 6-7 figures.
• Experience in effectively developing, managing and reporting complex income and expenditure budgets.
• Exceptional communication and negotiation skills, with the ability to influence at senior levels and excellent written skills.
• Experience of successfully engaging trustees and/or senior volunteer committees to drive philanthropic income.
• Excellent relationship-building and stakeholder management skills.
• A proactive and results-driven mindset.
• Experience of researching and prospecting.
• Strong interpersonal skills and the ability to relate with senior stakeholders both internally and externally.
• Highly professional, flexible and committed to achieve and exceed KPIs.
• Ability to manage projects and associated budgets.
• A self-starter with strong team working skills.
• Excellent time management and organisational skills with the ability to prioritise work, handle conflicting demands and meet tight deadlines.
•  A creative thinker and quick to respond to opportunities.

Desirable

• Understanding of child bereavement.
• Evidence of continued professional development.
• Experience of using Salesforce CRM System.

Recruitment Timetable

Application deadline: Tuesday 1st July 2025

Interview date: Wednesday 9th July 2025

Interview location: MS Teams

Winston’s Wish reserves the right to close the vacancy early if we receive a high number of applications for the role before the closing date.

One of the UK’s most inspiring and best-known faith-based organisations, is looking for an enthusiastic and dedicated Assistant Manager to be part of the team at Hadleigh Training Centre Essex.

Hadleigh Training Centre has been providing training opportunities since 1990 for adults with additional support needs. There are currently approximately 160 trainees who attend the training centre, following personalised pathways to meet a range of outcomes. All training is designed to maximise progression opportunities, whether this be in particular vocational skills, or transferable life skills such as motivation, self-esteem and confidence.

Key Responsibilities:

The Training Centre Assistant Manager will be responsible for understanding and actively monitoring all contractual and other relevant compliance requirements of all trainee funded placements.  You will also be required to act as lead on the development and implementation of systems and processes to ensure these contractual requirements are met and recorded. This will include developing guidance materials and delivering training as required in order to support the HTC team. You will oversee operational monitoring of expenditure and income against the agreed set HTC budget and provide regular reporting on financial performance.

The successful candidate(s) will be able to demonstrate:

• A passion for developing and delivering transformative training programmes, with strong previous experience of having worked successfully in a similar role supporting the learning of adults with additional support needs.
• Strong previous experience of successfully delivering training programmes ensuring all contractual requirements are fully met.
• A strong understanding of adult social care funding streams, with demonstrable strong ability to monitor expenditure against budgets, and deliver accurate and timely financial reporting as required.
• Demonstrable strong experience of successfully leading and managing staff, including recruitment, development and performance management

In order to complete your application please download and read the job profile and any other attachments.

In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting. Appointment subject to satisfactory references, proof of right to work in the UK, Enhanced Adult BS Disclosure.

For details of how to prove your right to work in the UK please visit the Government website and please note that we are unable to offer sponsorship. 

Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.

Benefits:
25 days annual leave + bank holidays (pro rata for part-time) a contributory pension scheme; an employee assistance programme

Working hours: Minimum 35 hours per week, working 08:30 - 17:00 Monday to Friday

Closing date: 23 July 2025

Interview Date: 27th July 202

WE HAVE A BRAND NEW POST AS THERAPEUTIC MANAGER TO LEAD OUR INCREDIBLE THERAPY TEAM 

They will lead our therapeutic programmes and staff team to deliver excellent care to residents in residential treatment from substance misuse.

It is an exciting time to join Kenward as we expand and diversify our services to meet the changing needs of people accessing treatment. This is a demanding and rewarding role requiring outstanding knowledge of current and emerging evidence-based treatments. Accountable at Board level and working closely with our Consultant Addictions Psychiatrist and Registered Manager, you will be responsible for the development and delivery of person-centred, trauma-informed care that builds recovery capital and the scaffolding that promote sustained recovery.

Kenward Trust provides both 12-Step and SMART recovery models with a trauma-informed approach to both. All residents experience additional therapy from our unique Therapeutic Gardens and Workshops which were rated as Outstanding by the CQC. Kenward Trust is constantly evolving and you will play a pivotal role in its place a Kent's leading addiction treatment centre. 

We are looking to recruit an experienced professional who holds a recognised therapeutic qualification to a minimum of Level 4 with membership of a recognised professional body. They will have a minimum of 3 years managerial responsibility of multi-disciplinary working in a drug and alcohol rehabilitation or community setting 

If you are an innovative thinker and would relish an opportunity to make a huge difference to people’s lives, this is a chance to be part of a team that is at the forefront of residential care in a beautiful location in the Kent countryside.

All candidates will be subject to an enhanced DBS check and be required to provide satisfactory references.

Closing date: 4th July 2025

Interviews will be held on: 15th July (am) 2025

Job Title: Helpline Contact Centre Manager

Location: Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London)
Salary: £49,538 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)

Contract type: Full time, Permanent 

Hours: 37.5 hours per week, As part of this role, you will be required to participate in an out-of-hours rota that includes evenings, weekends and night shifts.

This is an opportunity to join Refuge as a Helpline Contact Centre Manager for the National Domestic Abuse Helpline, the role is designed to provide high quality practical and emotional support to Deputy Managers across the NDAH, the postholder is also responsible for the ongoing management of our contact centre, the platform that survivors use to contact the NDAH.

The National Domestic Abuse Helpline provides a national gateway to services and survivors across the UK fleeing domestic abuse, working in consultation with the Senior Operations Manager. The post holder is required to be a strategic leader, a versatile individual with excellent people management and interpersonal skills along with knowledge of domestic abuse, housing, welfare and legislation. The post-holder will be responsible for the ongoing management of our contact centre Genesys, a platform that helps us support our survivors and professionals contacting the NDAH.

As part of this role, you will be required to participate in an out-of-hours rota that includes evenings, weekends and night shifts.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 8 July 2025

Interview Date: 15 July 2025

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Are you a driven finance professional ready to make your mark? We're seeking someone who thrives on pace and precision—someone who can streamline our financial processes and elevate our team's performance from day one.

You'll bring sharp communication skills and an enthusiasm that's infectious. Your knack for organisation and eye for detail will help you build robust systems that deliver real impact.

If you're process-minded but results-focused, and ready to lead a high-performing finance team to new heights, we want to hear from you.

At Peabody, we’re here for people who need a bit of extra help to live well and independently. Our supported housing services offer not just a place to live, but a platform to thrive — especially for people who’ve been pushed to the margins due to mental health issues, homelessness, or complex needs.

We’re looking for a values-driven and compassionate Team Manager to lead three supported housing services in Hackney. You’ll guide and support a team of dedicated support workers, making sure they have the tools, confidence, and backing to do their very best work. You’ll model good practice, champion recovery, and help us build services where people feel heard, respected, and empowered.

This isn’t a desk-bound role. It’s people-first, purpose-led and packed with chances to make an impact — for your team, our customers and the wider community.

What you'll be doing:

• Leading and developing a team of support workers who deliver person-centred, trauma-informed support
• Supporting customers to build independence, confidence and community connection
• Holding responsibility for assessments, reviews, safeguarding, service standards and compliance
• Coaching your team to navigate complexity with skill and care — especially where mental health, risk and recovery intersect
• Building trusted relationships with partners and community services
• Keeping performance on track through supervision, reflective practice and gentle challenge

You’ll be great at this job if:

• You believe in people and their potential — even when life’s been tough
• You’ve led teams in supported housing or similar settings, especially around mental health
• You understand what good, safe, recovery-focused support looks like — and how to deliver it through others
• You know how to balance kindness with boundaries, and compassion with accountability
• You’re confident working with risk, safeguarding, budgets and KPIs — but always keep the human side in mind

You’ll get to be part of a values-based organisation that’s genuinely committed to inclusion, learning and working together to do the right thing.

We’re kind. We pull together. We keep our promises. We celebrate diversity. We love new ideas. And we always aim to do the right thing, especially when it’s hard.

Why join us?

We offer:

• 25 days’ annual leave plus bank holidays.
• Flexible benefits package (healthcare, dental, discounts).
• 4x Life Assurance.
• Professional development opportunities (apprenticeships & qualifications).
• Two additional paid volunteering days.
• Family-friendly policies & up to 10% pension contribution (matched 1:1).

Important Information

• This role will require an enhanced DBS. 
• Peabody does not provide sponsorship for work visas. Candidates must have the right to work in the UK.

Closing date: 1st July 2025 at midnight.

Position: Data Operations Manager (Technology/IT)
Hours: Full-time (35 hours a week)
Contract: Permanent
Location: Office-based in London, with flexibility to work remotely
Salary: Starting from £35,825 per annum plus excellent benefits
Salary Band and Job Family: Band 2, Profession/Technical
*you’ll start at our entry point salary of £35,825 per annum, increasing to £38,065 after 6 months service and satisfactory performance and to £40,304 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

This year, we’ve embarked on a bold, strategic initiative to enhance our data capabilities.

We’re aiming to improve our data use, integration and analytics to increase engagement, maximise impact and drive forward our strategic goals. With a key focus on: effective and efficient operations; collaboration; and continuous improvement in our Technology, Strategy and Business Intelligence teams.

To achieve this ambition, we’ve developed a new technology infrastructure which we are calling “Sage”. We’re implementing new technology infrastructure this year (such as our new CRM system and suite of data tools – Microsoft Dynamics).

We will be taking a structured and phased approach to transitioning and embedding our new team structures, infrastructure and ways of working as part of Phase 2 of this Project.

Our Data Operations Managers sit within Product and Systems Management team.

Our Data Operations Managers have a key role in ensuring our end to end processes are working through our central CRM system. These processes include the processing of our income through the system such as Gift Aid, regular giving and special events, Direct Debits.

This role also ensures our end to end data flows are fit for purpose and that data within it are clean, accessible and available.

This role is responsible for:

• Custodian of our CRM data and responsible for major data import/export into the system including data validation, de-duplication, cleansing and fixing of data throughout the multiple data systems.
• Responsible for the curation and management of import and export routines of key fundraising data using appropriate tools.
• Responsible for forming and managing how the functions work within the Organisation to build key relationships with key data users to ensure data is correctly ingested
• Responsible for defining and setting standards and principles of data use in the system and fully enforcing these principles across the Organisation and to suppliers.
• Maintenance of legacy systems and processes where necessary

For this role we’re looking for:

• SQL (SSIS, SSRS) knowledge
• Knowledge of Dynamics CRM 365 and associated technology
• Working knowledge of KingswaySoft
• Knowledge of deduplication techniques
• Proven data management skills and experience

Closing date for applications: 9:00am on Monday 14 July 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Senior Project Manager

£49,746 - £54,749pa

City of London E1 8QS and we are a hybrid working organisation

This role is offered on a hybrid contract giving you the opportunity to also work from home three days a week.

Purpose of Role

The  Senior Project Manager will play a pivotal role in the success of Comic Relief’s programme of strategic projects. The programme consists of key strategic projects that are designed to best support Comic Relief to meet its strategic priorities and mission / vision.

As Senior Project Manager you will be responsible for ensuring the overarching planning, management and coordination of select Strategic Projects. The role will work with cross-disciplinary teams to ensure planning processes, project governance and reporting is completed at every stage of the project lifecycle.

The successful candidate will work closely with a range of stakeholders across the organisation, including Fundraising, Partnerships, Funding and Production and strong stakeholder skills are essential for this role.

Key responsibilities:

· Manage select strategic projects across the full project lifecycle, including project briefing, scoping, set up, governance, planning, task management, communication, coordination and tracking and reporting. 

· Manage procurement processes and any linked consultations, ensuring compliance with Comic Relief’s Procurement Policy as needed in order to progress projects.

· Work with Comic Relief’s Progamme Management Office to track Strategic Projects, taking on overall responsibility for the success and learning of the project.

· Work with cross functional stakeholders, project teams and external stakeholders to manage the delivery of Strategic Projects, ensuring they are delivered on time and within budget.

· Maintain internal focus on Strategic Projects, ensuring momentum on projects and regular communications to all Stakeholders. Establish and deliver an effective Stakeholder Communication Plans.

· Work with Stakeholders and project teams to ensure dependencies and risks are actively managed, acting as an arbiter and supporting the resolution of issues. 

· Identify and manage dependencies and risks of varying complexity across projects taking corrective action or highlighting issues for escalation as required 

· Represent Comic Relief with external partners, as needed, ensuring decisions and actions taken represent Comic Relief’s best interests.

· Use tracking and reporting tools and briefings/huddles that ensure that the progress of all project activity is communicated.

· Member of Strategic Project Steering Groups, recording outcomes of meetings, presenting to senior stakeholders and ensuring effective project governance and decision making.

· Represent project management best practice and identify and facilitate learning opportunities that create efficient and smart ways of working.

Person specification

Essential criteria

· Understanding of project management methodologies, including Agile, and experience of working with different approaches to project management

· Experience of monitoring and evaluation of project performance, including objective setting, developing toolkits, reporting and driving the learning process with stakeholders to achieve ongoing effectiveness

· Good understanding of project budget development and analysis

· Ability to understand risks, issues and dependencies of a project and synthesise this information to provide accurate and timely advice to drive decision making

· Effective relationship builder with strong stakeholder management and communication skills, and the ability to adapt to different styles and ways of working

· Experience of leading cross organisational change projects.

Desirable criteria 

· Accredited Project Management qualification preferrable but not essential

Perks and benefits:

· Flexible working hours

· Work from home option

· Life Insurance

· Wellness programs

· Employee Assistance Programme

· Enhanced maternity and paternity leave

· Paid emergency leave

· Sabbatical Opportunities

· Professional development

· Mentoring/coaching

· Paid volunteer days

· Payroll giving

· Salary sacrifice

· Team social events

· Extracurricular clubs

· Cycle to work scheme

· Free fruit

To apply please visit our website via the link and apply online.

Closing 11:55pm, 3rd Jul 2025 BST

Comic Relief reserves the right to close the role early if a large number of applications are received.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Comic Relief we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Why work at Comic Relief

There are lots of good reasons to join us at Comic Relief. You can read more about our employee benefits, such as our commitment to flexible and hybrid working. We ask staff to come to the office twice a week, normally on agreed team days, so that we can do all those things that are difficult to do online. Our office is based in Whitechapel, London,

There are lots of opportunities to develop your skills and experience at Comic Relief, including opportunities to become a Mental Health First Aider or to participate in our Employee Network Groups that focus on making Comic Relief a more inclusive place to work.

Disability Confident Employer

As part of the Disability Confident scheme, we take positive action by providing first-round interviews to candidates who have a registered disability, provided they meet the minimum criteria for the role, as demonstrated on their CV and application questions.

Digital Fundraising Growth Manager

£39,000 - £40,500pa

City of London E1 8QS and we are a hybrid working organisation

This role is offered on a hybrid contract giving you the opportunity to also work from home three days a week.

Purpose of Role

The Digital Fundraising Growth Manager will manage our digital paid media planning and delivery, driving audience engagement at all stages of the marketing funnel, specifically with the aim of delivering growth in our supporter base and income.

The post holder will directly oversee all digital paid media activity in line with agreed campaign and year round engagement and fundraising strategies and plans, including but not limited to social media advertising, search marketing, programmatic display, and emerging channels ensuring plans are fully integrated with other engagement and fundraising activity (including owned and earned media across all channels and wider organisational efforts).

Working closely with internal teams and external agencies, you will drive digital fundraising performance across a range of campaign and product offers, optimising media spend; creative and supporter journeys using data-driven insights informed by a rapid and robust test and learn methodology to ensure our investments are optimised for performance.

As the Comic Relief’s paid media champion, the post holder will also play a key role in ensuring alignment of media campaigns with integrated web and CRM journeys to deliver consistent and personalised supporter experiences. Proficiency in Google Analytics 4 (GA4) is essential, enabling the role to analyse audience behaviour, measure performance, and continuously refine strategies to improve outcomes across the full supporter lifecycle.

 You’ll be the day-to-day contact for any of our paid media agency partners, ensuring Comic Relief builds collaborative and well managed working relationships that facilitate success.

Join us at the heart of Comic Relief's mission to leverage the power of popular culture to enable people help others and create a just world, free from poverty.

Key responsibilities:

Plan and deliver strategically aligned digital fundraising activity, focussed for the relevant target audiences:

· Contribute to the planning and delivery of a comprehensive digital growth strategy, with specific responsibility for Comic Relief’s paid media across platforms such as Meta, Google, YouTube, TikTok, and emerging channels.

· Directly manage and optimise paid media campaigns to drive audience acquisition, engagement, and fundraising income, innovating and testing new approaches alongside tried and tested methods.

· Collaborate with internal teams to align and integrate paid media activity with broader fundraising and engagement objectives and activity.

· Manage; direct and work with media agencies and platform partners to ensure value for money from our paid media investments. 

· Use data-driven insights to continuously improve campaign performance, leveraging analytics tools and A/B testing methodologies.

· Monitor industry trends and emerging digital platforms to explore new opportunities for audience growth.

· Own budget planning, forecasting, and reporting for all paid media activities.

· Support in developing attribution models and performance tracking to measure the impact of paid digital activity on overall fundraising and supporter base growth. 

Play an active part in the wider success of our fundraising and engagement strategy by:

· Contributing to the development of team wide annual plans and budgets, using learning and insight to make recommendations that facilitate in year and long-term income and supporter base growth.

· Proactively participate in, and as required, lead aspects of wider team planning activities.

· Keep abreast of the fundraising marketplace and wider legislative and regulatory landscape to identify opportunities to enhance Comic Relief’s digital fundraising activities and ensure compliance of our digital paid media activity. 

· Play an active role in the Fundraising & PR Team, working collaboratively to enable inclusivity and diversity in order to drive high performance and an action-oriented culture.

· Undertake and manage ad-hoc duties as needed, ensuring alignment with the scope and responsibilities of the role.

· This role may develop to include line management responsibilities and duties as the portfolio expands in the future. Postholders may be expected to take on line management responsibilities when required. 

Person specification

Essential criteria

· Proven experience in paid digital media management, ideally in a growth-focused role within a charity, agency, or brand.

· Technical expertise:

- Demonstrable experience using digital advertising platforms, including Meta Ads, Google Ads, TikTok, YouTube, and programmatic display.

- Experience in audience acquisition and growth strategies, particularly in driving engagement and fundraising through digital channels.

- Excellent data analysis skills with experience using tools like Google Analytics, Meta Business Suite, and campaign performance dashboards.

· Ability to manage multiple campaigns and projects simultaneously, deploying excellent project management, in a fast-paced environment, able to identify risks, issues and dependencies within a project / campaign and to use this information to inform decision making in a timely and accurate way.

· Understanding of and experience of using a CRM system and related analytics or marketing tools. 

· Experience of annual planning and year-round budget management, including ability to set detailed budgets and KPIs, reforecast and proactively manage campaign budgets.

· Experience of and capability in briefing and analysing complex data and insight information to produce clear briefs and effective marketing plans.

· Experience of managing marketing planning and tracking, including media planning KPIs and metrics across online and offline channels, and creating campaign alignment and channel integration to optimise campaigns with a focus on income generation.

· Excellent communication skills.  Effective relationship builder with strong stakeholder management and communication skills, and the ability to adapt to different styles and ways of working, including:

-Experience of working collaboratively with a range of team members.

-Experience of managing external parties such as creative and media agencies.

-Strong interpersonal skills with the ability to inspire and influence stakeholders.

-Strong stakeholder management and ability to collaborate with cross-functional teams.

· Proactive self-starter and opportunity spotter with proven ability to work independently, managing own work plan to deliver against set goals and objectives to agreed timescales. and learn and develop in a fluid, high impact environment.  

· Passion for and commitment to Comic Relief’s mission; values, cultural charter and Diversity, Equity, Inclusivity and Belonging principles and a desire to use digital innovation for social impact.

Desirable criteria 

· Line management experience

· Experience of fundraising for both international and national charity causes 

· Accredited fundraising or digital marketing qualification

· Experience of working with Salesforce Non-profit Cloud and Marketing Cloud

Perks and benefits:

· Flexible working hours

· Work from home option

· Life Insurance

· Wellness programs

· Employee Assistance Programme

· Enhanced maternity and paternity leave

· Paid emergency leave

· Sabbatical Opportunities

· Professional development

· Mentoring/coaching

· Paid volunteer days

· Payroll giving

· Salary sacrifice

· Team social events

· Extracurricular clubs

· Cycle to work scheme

· Free fruit

To apply please visit our website via the link and apply online.

Closing: 11:55pm, 13th Jul 2025 BST

Comic Relief reserves the right to close the role early if a large number of applications are received.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Comic Relief we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Why work at Comic Relief

There are lots of good reasons to join us at Comic Relief. You can read more about our employee benefits, such as our commitment to flexible and hybrid working. We ask staff to come to the office twice a week, normally on agreed team days, so that we can do all those things that are difficult to do online. Our office is based in Whitechapel, London,

There are lots of opportunities to develop your skills and experience at Comic Relief, including opportunities to become a Mental Health First Aider or to participate in our Employee Network Groups that focus on making Comic Relief a more inclusive place to work.

Disability Confident Employer

As part of the Disability Confident scheme, we take positive action by providing first-round interviews to candidates who have a registered disability, provided they meet the minimum criteria for the role, as demonstrated on their CV and application questions.

Ascension Community Trust (ACT) is a much-loved community-based charity in Custom House, Newham.  We deliver a range of projects including Newham District Foodbank (a Trussell Trust foodbank run by ACT and two community partners), welfare benefits advice, immigration advice, ESOL classes, work with adults with learning difficulties, as well as work with children, young people and their families.

This an exciting time for the programme with a SEND school being built next door to our centre, and with established relationships with several care homes – we expect that this programme will go from strength to strength.

The programme currently consists of:

• Inclusive Art Group
• Supported Volunteering
• Weekly Community Meal
• Gardening Project with children from a local SEND school.

You will have the leadership skills to support a small team of sessional staff. You will be at ease in relating to adults and children with learning difficulties as well as their parents and carers. You will be passionate about the well being and integration of people with learning difficulties with an understanding of their needs.

Christian belief is not a requirement of the role; however, it is essential that the successful candidate will be comfortable working in sympathy with our values.

If you share our values and want to make an impact within Newham, then we look forward to hearing from you!

Digital Fundraising Lead

£52,408 - £54,654pa

City of London E1 8QS and we are a hybrid working organisation

This role is offered on a hybrid contract giving you the opportunity to also work from home three days a week.

Purpose of Role

As Digital Fundraising Lead you’ll oversee Comic Relief’s Digital Fundraising & Engagement programme, from strategy to delivery; managing and developing a team of high performing colleagues. You’ll be role modelling and leading expert collaboration across the organisation, and with partner organisations, to deliver integrated digital fundraising and audience engagement growth in line with organisational objectives.

As a digital first organisation, a significant proportion of Comic Relief’s fundraising and public engagement is delivered via digital channels. In this high impact role, you will lead individuals and cross-organisational project teams to innovate, optimise and execute digital strategies and activities including shaping web UX journey’s; designing email communications and integrated digital media campaigns (including media targeting and digital content); and leading product and proposition development, all to deliver agreed annual income targets from a growing active supporter base.  Championing innovation, robust test and learn and performance marketing methodologies, the Digital Fundraising Lead will ensure Comic Relief’s investments in digital fundraising and engagement deliver maximum gains towards a just world free from poverty. 

Key responsibilities:

Strategy & Planning 

· Lead the strategy setting; annual planning and budget setting for Comic Relief’s Digital Fundraising and Engagement activity, including keeping abreast of external trends; innovations and digital developments and exploring how these factor into Comic Relief’s objectives; building financial models, developing business cases, setting and monitoring budgets and managing reforecasts throughout the year. 

· Where appropriate, bring x-organisational project teams together to strategise, plan and deliver digital fundraising and engagement change projects. 

Delivery & Performance 

· Working as a lead within the Public Activation & Individual Giving team, work with the team and wider organisation to champion digital innovation and performance optimisation, specifically leveraging new technologies, tools, approaches and data-driven insights to ensure digital communications and experiences are appropriately targeted, designed and delivered in a way that maximises audience growth, engagement and income; return on investment and / or life time value in line with agreed objectives. 

· Ensure a robust and continuous test and learn methodology is applied across the team; results and learnings are recorded, systematically actioned and shared for maximum impact. 

· Bring teams together to ensure our Digital Fundraising and Engagement strategies and plans are aligned with organisational capabilities and priorities and

oversee direct interventions to take advantage of opportunities; solve problems and mitigate risks to delivery and performance. 

· Lead stakeholders across the organisation, unifying separate digital fundraising and engagement campaigns and activities (paid, owned and earned) to ensure digital efforts and investments are integrated and streamlined to maximise effectiveness and efficiency in delivering organisational goals.  This includes collaborating to optimise the website and use of social channels to drive agreed data acquisition, supporter engagement and income KPI’s. 

· Accountable for Comic Relief’s: 

- development of agreed digital campaigns, content, products and propositions and their performance against agreed organisational objectives and KPI’s. 

- paid digital media programme, including the contractual and performance management of external digital agencies, specifically paid digital media, ensuring value for money and delivery to agreed KPI’s. This includes coaching and supporting the Digital Growth Manager to inspire, optimise, manage and evaluate supplier performance.

- email marketing strategy, including strategic use of marketing cloud and integration with CRM to maximise engagement and fundraising, through effective segmentation, targeting and personalisation of audiences and messages.  Coach and support the Email / Digital Officer(s) to continuously test, optimise and evolve email activities to achieve agreed KPI’s. 

- use of digital data (including GA4) to inform the development and optimisation of user experience and supporter journeys. 

- Operate as primary point of contact with BBC Marketing and other partners, specifically in relation to digital fundraising strategies, retaining accountability for the development of Red Nose Day web pages, supplying content and performance tracking. 

Leadership & Management 

· Manage and coach a team of digital fundraisers to execute fundraising, (acquisition and engagement), activity across digital channels to deliver against agreed plans and objectives to time and to budget, specifically focussed on the UK public audience: individuals and communities of individuals (including schools and workplaces). 

· Foster a culture of high performance and build organisational expertise through a structured test, learn and iterate approach where data, learning and insight is used to make informed decisions and implemented swiftly to ensure ongoing optimisation. 

· Maintain regular two-way communication and dialogue with staff and peers, ensuring information is cascaded and escalated as needed.  

· Provide balanced, constructive feedback, undertake effective performance management to embed accountability and proactively support the professional development and growth of colleagues. 

· Proactively undertake performance management, prioritising workplans and setting clear and realistic objectives for individuals based on capacity, expertise, and aspirations, in line with organisational objectives. 

· Play an active role in the Fundraising & PR Team, championing best practice, working collaboratively to support on a wide range of projects at peak periods and enabling inclusivity and diversity in order to drive high performance and an action-oriented culture.  

Person specification

Essential criteria

· Experience of designing, implementing and optimising digital strategies and user journeys to achieve ambitious B2C sales/fundraising outcomes for a high profile brand.

· Significant experience of paid, owned and earned digital channel planning and delivery; media buying and performance management, including attribution modelling/tracking.

· Extensive knowledge and proven technical experience of using Customer Relationship Management systems (CRM); Email Service Providers (ESP) and Google Analytics (GA4) & associated systems to optimise engagement and income. 

· Experience of designing and leading the development and execution of digital products and content for defined audience segments based on data insight. 

· Experience of defining digital strategy and designing and managing budgets including planning, building and managing detailed, annual and campaign models and budgets.

· Proven team leadership, line manager and effective relationship builder with strong stakeholder management and communication skills, and the ability to adapt to different styles and ways of working. Able to demonstrate a coaching approach to effectively manage and motivate a team.

· Effective relationship builder with the ability to influence stakeholders and partners with proven evidence of leading and working effectively in cross-functional digital project teams to deliver organisational goals from high impact below the line public campaigns.

· Good working knowledge of regulatory requirements related to digital marketing activities, including GDPR; PECR and advertising standards. 

· Commitment to Comic Relief’s values, cultural charter and Diversity, Equity, Inclusivity and Belonging principles.

Desirable criteria 

· Experience working with Salesforce Non-profit Cloud and Marketing Cloud 

· Accreditation / Qualification in Fundraising or Digital Marketing

· Experience of working within the charitable sector, including knowledge of relevant legislation and the specific considerations related to the digital fundraising context

· Evidence of deploying AI technology to pursue organisational goals and objectives

Perks and benefits:

· Flexible working hours

· Work from home option

· Life Insurance

· Wellness programs

· Employee Assistance Programme

· Enhanced maternity and paternity leave

· Paid emergency leave

· Sabbatical Opportunities

· Professional development

· Mentoring/coaching

· Paid volunteer days

· Payroll giving

· Salary sacrifice

· Team social events

· Extracurricular clubs

· Cycle to work scheme

· Free fruit

To apply please visit our website via the link and apply online.

Closing: 11:55pm, 13th Jul 2025 BST

Comic Relief reserves the right to close the role early if a large number of applications are received.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Comic Relief we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Why work at Comic Relief

There are lots of good reasons to join us at Comic Relief. You can read more about our employee benefits, such as our commitment to flexible and hybrid working. We ask staff to come to the office twice a week, normally on agreed team days, so that we can do all those things that are difficult to do online. Our office is based in Whitechapel, London,

There are lots of opportunities to develop your skills and experience at Comic Relief, including opportunities to become a Mental Health First Aider or to participate in our Employee Network Groups that focus on making Comic Relief a more inclusive place to work.

Disability Confident Employer

As part of the Disability Confident scheme, we take positive action by providing first-round interviews to candidates who have a registered disability, provided they meet the minimum criteria for the role, as demonstrated on their CV and application questions.