Personal Development Coordinator Jobs in Greater London

Reporting to: Croydon Health and Wellbeing Space Manager

Responsible for:  None

Hours: 36 hours per week (full time), Monday to Saturday (across 5 shifts).

Contract: Fixed Term until 31 March 2025

Location: Croydon Health and Wellbeing Space (CHWS), Whitgift Centre, North End, Croydon CR0 1LP (additional locations may be identified in the future)

Purpose of the role:

Croydon Health & Wellbeing Space (CHWS) is an exciting and dynamic service, run in partnership with Mind in Croydon and Croydon BME Forum and commissioned by South London and Maudsley Mental Health Service (SLaM). The CHWS opened in 2022 with the aim of providing advice, information, and specialist support to Croydon residents with mental health concerns, who drop-in, or have been referred to the via the local Integrated Care Network Plus multi-disciplinary clinical and community mental health support teams.

The Advice Worker will be part of a friendly team, including support workers, crisis workers and clinical mental health professionals and function as the first point of access for visitors to the CHWS. Following an initial conversation to ascertain the clients’ needs, the Advice Worker will provide information and advice, as well as signposting and referrals to specialist services, such as the Mental Health Personal Independence Co-ordinators, Social Prescribers and Community Link Workers, in addition to the wider voluntary and statutory services in the borough. The role will be fast paced and vary each day offering a fantastic opportunity for the postholder to develop their knowledge and skills and make a difference to the users of this service.

Mind in Croydon is an equal opportunities employer. No job applicant or employee will be discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.

We encourage applications from those with Lived Experience.

To apply please send your CV and a Covering Letter explaining:

• Why would you like to apply for this role?
• How your skills and experience relate to the competencies in the Person Specification of the job description?
• What value you can add to the service?

Closing date for applications is 9th June

We will be actively interviewing as applications come in.

Home-Start Westminster, Kensington & Chelsea and Hammersmith & Fulham (HSWKCHF) is going through an exciting time; we are an innovative team who are creative and wholly committed to giving children and families the very best start in life. We are expanding our team to meet the growing needs of our communities and reach more families in need. This is an opportunity to join our enthusiastic and supportive staff team for a 12-month post (with the possibility of extension subject to funding).

As a Family Support Co-ordinator you will join our team of compassionate, experienced Family Support Co-ordinators, working to build strong relationships with local families facing complex challenges; 

• You will work one-to-one with families to identify their needs, match them to a trained volunteer and regularly review their progress. 

• You will provide on-going support and supervision to skilled, diverse volunteers, and work hard to build and maintain links with referring partners throughout our communities, ensuring holistic support for families. 

• As needs are identified, you will work together with our team of Family Support Co-ordinators to develop and facilitate supportive groups and activities for families. 

Essential requirements:

• Experience of supporting children and families; knowledge and understanding of their needs

• Good interpersonal skills and a positive team player

• Knowledge of safeguarding and the ability to supervise befriending volunteers

• A commitment to anti-discriminatory practice

• Ability to work using your own initiative

If you share our passion for supporting families and have experience in early years, family support or community work, we would love to hear from you! 

We offer a genuinely rewarding and positive work environment with ongoing opportunities for training and development. 

To apply, please download the documents below and return your Application Form and Monitoring Form to us by Monday 27th May, 5pm. 

HSWKCHF is committed to Equality of Opportunity and Diversity. 

An appointment will be made subject to satisfactory references and an Enhanced Disclosure and Barring Service (DBS) check.

Interviews will be held the week beginning 3rd June in our Westminster office.

Our Business Development department is integral to the success of our organisation and we are looking for an experienced, organised and driven individual to fulfil the role of Head of Business Development. 

We are looking for someone who is comfortable in leading and co-ordinating a team. You will lead and operationally manage the department in our external business development engagement activities as well as our internal, cross-departmental collaboration working towards our ‘Evolve Strategy’.

You will have a clear and demonstrable understanding of configuring, organising and developing business development strategies and an understanding of how an awarding body operates particularly within the education landscape. 

A proactive communication style, strong organisation and interpersonal skills and a decisive nature are key qualities required in this role. You will operate in a flexible and predominantly remote working environment; therefore a demonstrable experience of working using your own initiative alongside a desire to innovate and test new ways of working are essential. 

Your team will be supported by a Business Development Co-ordinator and two Business Development Managers, each focused on retention of business and new business (New Business Development Manager to be recruited). Additionally, a team of Business Development Officers and Centre Engagement Executives also support the team. 

We view this role as an integral part of successfully delivering our strategy. You will have the opportunity to shape the way your department operates to support the needs of the business as well as our centres. 

The role fits within the wider Leadership Team and working closely with other HODs and Managers will be a key ingredient to success. 

Role purpose: 

• Set & deliver the Business Development Strategy alongside the Director of Engagement that supports growth, reach, and impact of Leadership Skills Foundation programmes. 
• Drive operational progress by developing positive and proactive working relationships with other Heads of Department.
• Influence the future direction of the Leadership Skills Foundation as a member of the Leadership Team.

The main resposnsibiltiies will be:

• Effectively manage and develop the Business Development Team and relationship management functions to meet agreed budgets and maximise learner/programme registrations.
• Accountable for the Business Development team’s sales planning and forecasting including annual budgeting.
• Regularly developing and presenting clear insight and analysis on market activity, responsibilities, and opportunities.
• Work closely with the Head of Marketing & Communications and New Business Development Manager to devise and deliver targeted new business campaigns and activities.
• Work closely with the Retained Business Development Manager to devise and deliver strategies to retain and grow our centres.
• Work with the Business Development Coordinator to ensure engagement processes and the customer journey meet the needs of centres efficiently.
• Maintain a working knowledge and up to date awareness of the sectors, market audiences and landscape the Leadership Skills Foundation works with.

Head of (HOD) Responsibilities

• Implement the one company/vision/culture and demonstrate its impact.
• To carry out environmental scanning to recognize opportunities and challenges and formulate appropriate actions to position the Foundation in line with its agreed objectives.
• To implement and develop appropriate business management capabilities and practices across the organisation.
• To operationally implement the strategy and set work expectations as agreed by the Board and the SLT.

Skills, experience and knowledge 

• An understanding of education systems in the UK 
• Previous experience in a sales environment and understanding sales processes. 
• Experience of managing pipeline systems
• A proven track record of delivering income growth 
• Analytical thinking and evaluation skills
• Ability to present information concisely using Microsoft Office programmes.
• Strong interpersonal and communication skills 
• Leadership capabilities

Desirable 

• Previous experience of managing a sales team and managing direct reports
• An understanding of awarding bodies and their operating landscape 
• Familiarity with Microsoft Power BI 

The Head of Business Development will receive a generous salary, a flexible and agile working environment, private Vitality healthcare (subject to successful completion of probationary period), personal development opportunities, enhanced pension, enhanced holiday and sick pay and an extended Christmas break.

If you want to be part of thriving and evolving organisation, then we would love to hear from you and look forward to receiving your application.

Betknowmore UK is proud to introduce 'Your Voice Matters,' our latest project aimed at addressing the unique challenges of gambling harms within London's Black community. With a focus on removing barriers and reducing stigma surrounding seeking support, our strategy empowers individuals, communities, and faith leaders.

We are looking for an experienced Project Coordinator to join our team and lead the implementation of 'Your Voice Matters.' Collaborating closely with our Director of Support Services and fellow Betknowmore colleagues, you will oversee the delivery of workshops, facilitate focus groups, and participate in community engagement events. Supported by our partnership with The Faiths Forum for London, you will play a pivotal role in fostering relationships within the Black community to maximize the project's impact over the next two years.

This position is primarily home-based, with regular travel across Greater London as required. The role is full-time, offering a competitive salary between £33,000 - £35,000 per annum, dependent on experience and qualifications. Additional benefits include a pension scheme and generous work/life balance. This is a fixed-term appointment for a period of two years, subject to satisfactory role performance.

We seek to promote diversity and inclusion in our recruitment process, recognising the significance of authentic representation in effectively serving our communities. Therefore, candidates from the Black African and Black Caribbean communities are strongly encouraged to apply, as we are committed to building a team that reflects the diversity of those we aim to support.

This protected characteristic qualifies as an occupational requirement within this role, permitted under Schedule 9, part 1 of the Equality Act 2010.

As a growing charity with ambitious goals, you will be instrumental in working towards the following objectives:

• Enhancing awareness of gambling risks and signs of harm among women and minority communities

• Strengthening the knowledge and skills of external professionals, staff, and volunteers in understanding gambling harm and available support services

• Mitigating the stigma associated with gambling harm among women and minority communities

• Building confidence among women and minority communities to engage with gambling harm support services

• Creating opportunities for women and minority communities to contribute to the design and delivery of services tailored to their cultural and social preferences

Primary Objectives

• To cultivate a deep understanding of the distinctive challenges relating to gambling harm within the Black community. You will prioritise stakeholder engagement and be adept at facilitating community workshops, crucial components of the role

• Deliver essential education on the potential impact of gambling and associated harms

• A key aspect of the role will be stakeholder and collaboration management. Betknowmore UK works with partner organisations to ensure the very best standard of care for our clients, and we expect the postholder to demonstrate excellent customer service standards

• Strategically support outcomes to reduce overall inequalities in gambling harms, with a particular focus on Black communities, including women and affected others

Essential Skills & Knowledge

• An understanding of the role of lived experience in addiction recovery
• An appreciation and commitment to inclusivity and strengthening the voice of lived experience to help reduce stigma and contribute to social change
• Knowledge of charity governance, safeguarding and compliance requirements
• Strong administrative and organisational skills
• Experience of working with confidential and sensitive data and following best practices when handling this type of data
• Excellent communication skills, both written and oral, with the ability to communicate effectively with people at different levels
• Strong attention to detail and time management skills
• A willingness and capability to allocate sufficient time, on a flexible basis, to carry out effectively the duties and responsibilities of the post
• Ability to work positively in a team
• Ability to work independently, prioritise, plan and manage own workload
• Understanding of using an Apple Mac and relevant software e.g. Excel, Word
• Empathy with the Charity’s aims and objectives

Desirable Skills

•  Knowledge of gambling and related issues

Please see our full Job Pack before applying.

The Renewal Programme is a thriving community development charity that relies heavily on volunteers for the successful delivery of our varied projects. With over 100 active volunteers per year, we are looking for an experienced Volunteer Coordinator to fill a 12-month maternity cover role. This post is crucial to our mission, focusing on the development, growth, and delivery of our vital volunteer program. Your role will directly impact our community, enabling us to provide rewarding and high-quality experiences for our incredible volunteers and further our reach and positive change in Newham.

As a central figure in our varied community development work, you will lead on harnessing the power of volunteering. Your responsibilities will span across implementing effective volunteer management strategies, enhancing volunteer engagement and recognition, and fostering strong community partnerships. 

You will be a dynamic individual with strong leadership and organisational skills, a passion for volunteering, and a proven track record in volunteer management. You will need to be self-motivated, capable of working both independently and as part of a team, and committed to our values of dignity, inclusion, collaboration, and empowerment.

Key Responsibilities Include:

Volunteer Program Development: Implementing strategies aligned with our goals, maintaining policies for effective management, and collaborating across departments to identify and fulfill volunteer needs.

Recruitment and Onboarding: Crafting clear volunteer roles, developing diverse recruitment strategies, and ensuring a robust onboarding process to integrate volunteers into their roles effectively.

Training and Development: Supporting training programs to equip volunteers with necessary skills, providing ongoing support, and collaborating with external organizations for additional training opportunities.

Engagement and Recognition: Developing strategies to boost volunteer motivation, organising events to foster a sense of belonging, and maintaining communication to keep volunteers informed and appreciated.

Data Management: Utilizing our database to track volunteer information and impact, ensuring data protection compliance, and generating reports to monitor program performance.

A bit about us...

For over 50 years, the Renewal Programme has been a cornerstone of the Newham community, supporting over 3,000 individuals annually. We champion those at risk and marginalised, including migrants, refugees, the homeless, and those facing barriers due to language or poverty. Our mission is stand alongside those who struggle, inspiring hope and offering opportunities for connection, growth and progress.

Why Join Us?

This role offers a unique opportunity to contribute significantly to our community, supporting a wide range of individuals and making a tangible difference in their lives. You'll join a dedicated team in a respected charity, gaining invaluable experience and playing a key role in driving our mission forward.

Application procedure

Please note there is no closing date for this role, but early applications are encouraged as we will invite interviews and begin the selection process on a rolling basis, with the aim to have this position filled as soon as an appropriate candidate is identified. To apply please send a copy of your CV and a covering letter of no more than 2 pages. 

Full details of the role are set out in the attached job description and person specification. Please note that an enhanced DBS check will be required.

We look forward to hearing from you! 

Newham Community Renewal Programme welcomes applicants from all backgrounds and identities. 

About Kidney Care UK

3.5 million people in the UK have chronic kidney disease (CKD), a diagnosis that can turn your world upside down. 

For almost 50 years, Kidney Care UK has been at the forefront of supporting people with kidney disease. From our early days when we campaigned to introduce donor cards in the UK, we have worked hard to support and represent the interests of everyone affected by this lifelong condition. We continue to provide practical, emotional, and financial support for individuals and their families, while also working with healthcare professionals to improve care services and campaign for change.

Kidney disease can affect anyone and there is no cure. We are here for the young and the old, for those struggling to make ends meet, for families and loved ones. We fight tirelessly, giving our total support, to improve the lives of kidney patients and their families. 

We’ve grown significantly over the past five years. But this is just the start – we want to grow our income significantly in the next three years. We have to – there are so many people who need us.

Will you join us and help ensure that no one faces kidney disease alone?

About the role

You will provide key inbound referral management and administrative support to the Money & Energy Advisers and within our Patient Support Services team for kidney patients struggling with their energy and water bills and other costs of living.

To raise awareness of the service and build strong relationships with people living with kidney disease and affected by kidney disease, professionals and other kidney stakeholder groups in your defined geographic region.

Key Relationships
External
• NHS Renal teams including allied health professionals
• Partner organisations
• Statutory services
• Other Money & Advice services

Internal
• Patient Support Services teams (Patient Support & Advocacy, Grants, Counselling)
• Policy team
• Marketing & Communications team
• Fundraising team

Key Responsibilities

• Responsible for the day-to-day administration and allocation of inbound referrals into the Money & Energy Advice service across the region, effectively managing initial contact, appointments and assistance for food / fuel vouchers and other grant service administration.
• Update and maintain manual and computerised database and case management systems and records in accordance with the service’s internal policies/procedures and organisational standards.
• Collate and supply information and correspondence to internal and external contacts in accordance with required deadlines.
• Liaise with referring agencies to improve referral information and the general referral process for patients.
• Act as a gateway to local information and access to:
◌ Kidney Care UK patient grants programme, raising awareness of the programme and supporting applications.
◌ Kidney Care UK Patient Support & Advocacy service, to ensure patients have access to reliable and accurate patient information relating to kidney disease, patient pathways, models of care, and patient choice.
◌ Kidney Care UK Counselling service and other appropriate services to meet patients’ emotional and physiological needs.
• Work closely with local Kidney Care UK Patient Support & Advocacy Officers to ensure that patients receive expert advice in all areas of need, with smooth, effective handovers ensuring that patients feel supported and part of the Kidney Care UK ‘family’ at all times.
• Maintain records on the Kidney Care UK database to support service delivery and communications with patients, and to facility effective reporting to Kidney Care UK and to our funders.
• Raise awareness of Kidney Care UK and the benefit of its full range of Patient Support Services amongst people living with disease and affected by kidney disease and professionals across the region.
• Provide insight on patients’ concerns and unmet needs to inform Kidney Care UK research, campaigns, and new service development activity.
• Work in a way that respects the personal, social, cultural and spiritual needs of the individual and maintains the confidentiality of information they may have shared with you.

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post. 

Please view the job description for full details and how to apply.

Closing date: Wednesday 13th March 2024.

St Peter's is a vibrant, inclusive and growing church in the modern catholic traditon of the Church of England. We seek a part-time administrator to help day to day administration, hold relationships with the hirers of our spaces, and help to oversee our growing programme of social, outreach, and fundraising events.

Job Title: Parish Administrator & Events Co-ordinator

Report To: The Vicar, Fr Simon Cuff 

Employer: PCC St Peter de Beauvoir 

Hours: 14 hrs per week: Flexible by prior arrangement (e.g. 2 Weekdays 9 – 4.30, or 4 Weekdays 10 – 2, allowing for 30 minutes lunch.)

Salary: £12,000 p.a. plus Workplace Pension

Closing date for applications: Friday 21st June 2024 5pm

Main purpose of Job:

Management of day-to-day parish activities including the general administration of the Parish Office, the running of all church operations, including building, fabric, communications, and the organisation of social, outreach and fundraising events (including publicity and marketing) that support the life and ministry of this diverse, vibrant and inclusive church in the modern catholic tradition of the Church of England.

Context: 

St Peter’s is the parish church of De Beauvoir Town. We are located in the Borough of Hackney, close to Haggerston Overground station and accessible by a number of cycle and public transport links. De Beauvoir Town is a vibrant and diverse community, with a strong sense of local identity with St Peter’s at its heart. St Peter’s reflects the diversity of its local community. The centre of our life together is our weekly eucharist, at which people of all ages and backgrounds gather around the altar. 

We seek a Parish Administrator & Events Co-ordinator who will help us continue to grow as a community space as we seek to increase our revenue from available spaces to hire and increase our activity in terms of marketing, communications and events,  as part of our mission alongside our local community. You will join a growing and supportive team to work alongside including the Vicar, PCC members, Music Director, Financial Assistant, and others to help St Peter’s fulfil its mission to be a Church which worships, nurtures, and takes action!

Main Duties and Responsibilities & Person Specification:

The Parish Administrator & Events Co-Ordinator is a key person in the life of St Peter’s who works closely with the Vicar, Treasurer, Director of Music, Churchwardens, PCC, regular volunteers and the wider community of De Beauvoir Town. This role is both administrative and a key personal contact for the many individuals and groups in the life of St Peter’s.

Person Specification

Knowledge, skills and abilities

Essential:

• Excellent organisational skills with experience of administration
• Excellent verbal and written communication skills
• Financially confident
• Excellent IT skills with working experience of Microsoft 365 (Word, Outlook, Excel, PowerPoint)
• Working knowledge of General Data Protection Regulation (GDPR)
• Working experience of digital communication systems including email marketing tools, websites, and use of social media
• IT Skills – familiarity with (or willingness and capacity to learn): InDesign software and use of cloud-based storage systems, such as Google Drive; Finance Software for Churches and Charities or similar accounting software; WordPress or Squarespace.

Desirable:

• Previous experience working in a church context
• Experience of the faculty process in the Church of England
• Project and event-planning experience

Personal Attributes:

• A welcoming, mature and sensitive manner in dealing with members of the public, and in fostering good working relationships with staff and church officers, volunteers and other regular contacts.
• A capacity to work on your own and as part of a team, confident to take the initiative
• The ability to handle multiple tasks, prioritise and work to deadlines
• Ability to remain solution focussed and work efficiently
• A proactive can-do attitude
• Excellent verbal and written communication skills
• A commitment to the values of St Peter’s as a Church in the modern catholic tradition of the Church of England

Place of Work: St Peter de Beauvoir Town, Northchurch Terrace, N1 4DA.

Salary: £12,000 p.a. for 14 hours pw. plus workplace pension

Probationary period: 6 months

Holidays: 12 days, plus bank holidays (and week between Christmas and New Year)

Notice Period: 1 month

Review: An annual review

Interview Date: week beginning 23rd June 2024

Paid induction days: (up to two of 18th, 23rd, 25th, 30th July)

Start date: week beginning 22nd September (flexible by discussion)

This role will require an enhanced DBS check and Safeguarding Training (Basic Awareness and Foundation level) online via the Diocese of London. St Peter’s is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders and volunteers are expected to share this commitment.

The purpose of this role is to offer an information, advice, and casework service on a range of cost-of-living issues for disabled people with complex needs. The post-holder will also deliver training on welfare benefits to other organisations and their helpline staff. You will be responsible for ensuring the service is delivered to the highest standard, accessible, and quality assured.

You will provide a person-centred information, advice, and casework to disabled people with complex needs on cost-of-living support, welfare benefits and to access small grants.

As the lead welfare benefits worker within the organisation, you will work with relevant staff and organisations to provide an accessible welfare benefits service, across the borough, with flexible hours and access routes to meet the needs of the client base i.e., internet, phone, email.

Working with the User Involvement Officer, you will ensure the service is user-led and people with complex needs are supported to be involved in the development of the project.

For further information and to apply, please visit our website via the ‘Apply’ button.

Closing date: 12.00pm on Friday 24th May 2024.

Are you an excellent Trust Fundraiser? Looking for your next challenge? Want to work within a Christian charity? Then this role could be for you.

IHP’s vision is to see a world in which all suffering due to lack of healthcare is eradicated. Our Christian faith underpins all that we do. It motivates us to care for those in need, and give our best in all circumstances, as an expression of God's love. We serve the poor in health without regard for ethnic or religious background, focusing on where the need is greatest. 

In the last 3 years IHP's income of over £5.8m enabled us to reach over 54 million patients in more than 25 countries across the world. This income came from a range of sources including institutional, corporate grants (mainly healthcare companies who also donate medicines and healthcare supplies), trusts and foundations, partner NGOs, and individuals. 

To support our continued growth, we are looking for an experienced Trust Fundraising Officer to join our small yet dynamic Fundraising team to help grow our income through Charitable Trusts and grant making organisations.  This is an exciting time to join the organisation as we celebrate our 20th Anniversary year and look to a future of growth and building on our past achievements. 

About the role

- You'll research trusts and foundations funding opportunities to which IHP can apply.
- You'll prepare and submit compelling funding applications to trusts and foundations in order to grow our core income.
- You'll work across teams and build effective relationships with team members in order to identify suitable projects for funding in line with strategy and budgets.
- You'll support the preparation of funding applications by members of the team to other donors, including corporate donors, major donors and other charity partners (NGOs)​

Essential qualifications, knowledge,/transferrable skills and experience:

• Relevant fundraising experience (trusts and foundations)
• Experience of managing relationships with external stakeholder
• Experience of administration and record-keeping
• Experience of developing and managing budgets in line with funding applications.
• Knowledge of humanitarian response, international development and/or global health (Desirable)
• Excellent written and verbal communications skills
• Highly organised, efficient and self-motivated
• Ability to work with competing priorities, deadlines and targets
• Strong interpersonal skills and ability to be flexible as part of a small team
• Excellent research skills with an eye to identify opportunities
• A results-oriented mindset with a commitment to meeting and exceeding fundraising targets
• Committed to IHP’s Christian Ethos

See the Person Specification and Job Description for more detail. 

IHP is an Equal Opportunities Employer. Staff regularly spend time together praying for IHP’s work and there is an occupational requirement for the post holder to have a personal commitment to the Christian faith.Applicants must have the right to work in the UK.

We offer excellent benefits including a company pension scheme, employee wellbeing and benefits support, training, development and a generous holiday entitlement. We have an active Equality, Diversity and Inclusion staff working group.  Our staff describe our culture as 'inclusive', 'dynamic' and 'rewarding', a place where you will be supported to 'thrive professionally and personally'. A recent starter has described IHP as a place which 'puts people at our heart'.

Join a dynamic team where your skills are valued, your voice is heard and you have the space to work independently and develop.

Applications will be reviewed as received and interviews will be held when required so please submit your application at the earliest opportunity.

We are looking for two individuals to help deliver an impactful GOALS service across London and build effective networks of support for people before, during and after treatment.

A main aspect of the role will be to support and work closely with individuals presenting with lived experience of gambling harm issues and/or people affected by this issue. The GOALS Supporter will understand gambling related harm and dependency issues and be able to ensure safe working environments and take a robust lead on safeguarding and harm minimisation procedures and policy.

The post holder will work with the Director of Support Services and GOALS Coordinator to support the development and maintenance of the systems and structure of the service, ensuring that governance and polices are implemented, safeguarding and safe working practices are systematic and develop a clear understanding of how the service integrates with the national gambling treatment service.

Other support activities will be developed, such as group support and weekly meet ups.

The post holder will develop and maintain relationships with key stakeholders, deliver presentations and other promotions within community, education and health centres to help grow and develop the service.

Adherence to health & safety, equal opportunities and diversity policies is expected at all times.

Please review the full Job Pack before applying with your CV and cover letter.

About the Role

An exciting opportunity has arisen for an enthusiastic, proactive and well organised administrator to develop their skills as part of the Quality and Standards team delivering administrational and engagement support for the teams’ key objectives in the raising of standards with quality assurance process to ensure projects, activities, products, platforms and services are organised and executed to a high standard. The successful applicant will have excellent administrative skills with a high level of emotional intelligence alongside relevant experience in a fast-paced environment, underpinned by a ‘can do’ work ethic and high level of probity. The successful applicant will also have a passion for supporting programmes for young people to accelerate their personal and professional development.

Role Purpose

To provide highly efficient administrative support and be proactive within the Standards Department with exceptional organisational skills, attention to detail and a strong teamwork ethic.
The purpose of this role is to provide high-level general administration for the Quality and Standards team who is responsible for raising standards through the learning lab educator platform, using benchmarking resource products, to empower young people and champion future skills.

Key tasks and responsibilities
1. Administrative support to raise standards - Learning Lab:
• Support the engagement plan activities for educators to use the online learning platform and to access educational benchmarked resources.
• To aid the Digital Skills Development Manager to support the creation of editorial and marketing scripts.

2. Administrative support to empower young people - Benchmarking Resources and National Standards:
• To assist the Quality and Standards Manager to develop teaching tools for educators in colleges and training providers.
• Effectively support the co-ordination of resources (including agencies, suppliers, volunteers, and partners) so that all project elements are delivered to acceptable standards and meet the required outcomes.

3. Support to champion future skills – Competition portfolio reviews and audit:

• Producing and distributing accurate records of meetings. Acting as secretariat for meetings that are either in person or virtual that will include setting up meetings using Zoom or Teams, minute taking, and recording actions.

4. Operational Impact:

• Administration and co-ordination of activities in line with the project operational plan
• Develop, co-ordinate and maintain appropriate systems and processes, tracking and reporting on activity.

5. To work with internal or external stakeholders at all:

• Liaising with educator partners to ensure key quality assurance documentation is submitted to deadlines and collated on the appropriate systems.
• Monitoring the enquiries, allocating queries to team members and responding to requests for information.
• Providing support to the team in answering queries from staff, external stakeholders and suppliers.
• Assisting the team with arrangements for meetings and events including booking travel, venues, catering and accommodation.
• Supporting the budget management processes; raising purchase orders, processing invoices and monitoring expenditure.
• Maintaining all administrative systems, processes and databases.
• Supporting the monitoring of key performance indicators for learner and educator engagement and prepare data for inclusion in reports.

6. General

In addition to the key tasks and responsibilities set out above, all employees at this level are expected to:

• Contribute to the successful delivery of WorldSkills UK’s strategic priorities and annual business objectives.
• Promote and comply with WorldSkills UK’s Employee Handbook and the policies contained therein with particular reference to those related to Health and Safety and on equity, diversity and inclusion.
• Carry out any other duty as may be reasonably assigned that is consistent with the nature of the job and its level of responsibility. Any significant changes will be made in consultation with the post holder acknowledging experience, education and ability.

Person specification
Key: [E] Essential / [D] Desirable.
Qualifications and experience:

• Experience operating as a high-level administrator or coordinator. [E]
• Maths GSCE grade A-C or equivalent [E].
• Experience of working in a team, including dealing with the public [E].
• Experience of using Microsoft Office suite, including Outlook, Excel, Word, PowerPoint [E].
• Experience developing and/or managing digital learning platforms and systems like Moodle. [D]

Knowledge and skills:
• Strong planning and organisational skills and ability to manage time effectively. [E]
• Excellent communications skills and ability to create high quality and engaging written content. [E]
• Highly IT literate, knowledge of LMS platforms (Moodle) or any CMS would be useful. [E]
• Able to interact with others in a sensitive and diplomatic manner, able to build rapport and establish effective relationships [E].
• Able to organise time effectively, create work schedules, prioritise workload and meet deadlines [E].
• Able to follow directions from supervisors and respect policies and procedures. Demonstrates commitment to the organisation and task completion [E].
• A level of numeracy sufficient to be able to check and reconcile statistics and financial information [E].
• Capacity to learn new systems and software packages. [D]

Personal qualities and attributes:
• Excellent team player and collaborative approach to work. [E]
• A passion to deliver the highest standards of work with attention to detail. [E]
• Very reliable and with a high level of probity. [E]
• Able to work to own initiative with broad direction. [E]
• Able to think creatively and solve problems. [E]
• Flexible in working methods and ideas. [E]

Special circumstances:
• Prepared occasionally to work outside normal hours [D].
• Prepared to travel within the United Kingdom [D].
• Able to spend time away from home [D].

How to apply: Please view the attached supporting document for full details on how to submit an application.

This role is office based (as above) but with flexible hybrid working. It is expected the postholder will attend the office at least once or twice a week.

Full time working hours are a minimum of 35 hours per week, normal working hours are 09:00 to 17:00 Monday to Friday although we pride ourselves on having a flexible approach to our working practices and service delivery and are happy to discuss flexible working options, including part time, with suitable candidates.

25 days’ annual leave [which will increase by one additional day for each completed year of service up to a maximum of 30 days] plus public and bank holidays.

Job Title: Events Co-ordinator

Reports to: Events Manager

Line reports: None

Department: Education, Training and Events

Contract terms: 12 months fixed term (maternity cover), full time

Salary £36,065-£37,013

Location: London-based, with hybrid working

The Royal College of Ophthalmologists (RCOphth) is a membership organisation and the voice of the profession, with over 4,000 members in the UK and overseas. Our role is to champion the specialty, set standards of training and practice, and influence change to make a difference to the lives of patients with eye conditions.

Job Purpose

As part of the four strong events team, this role is responsible for coordinating the delivery of numerous educational events throughout the year. These events support the clinical and non-clinical skills and professional development of our members as key components of lifelong learning and improvement.

In addition, the role will support the Events Manager in the administration of the showcase Annual Congress as well as the Admissions Ceremony. As part of the team, you will also assist other team members as necessary.

Main Purpose and Deliverables

• Delivery of the Training the Trainers Courses (TTT) and Certificate of eligibility for Specialist Registration (CESR) Courses.
• End to end event, speaker and customer support specifically for the TTT and CESR events and as delegated for the education and seminar programme.
• Assist in the management of the education and seminar programme as well as the Admissions Ceremony with the Events Manager.
• Management of Congress registration.

Main responsibilities

• Liaising with the comms team to market events.
• Respond to all enquiries.
• Manage the online course booking process (this includes payments receipts, etc.)
• Send out event information to attendees.
• Produce feedback and collate the information.
• Send out course completion or attendance certificates.
• Book all rooms as required and catering.
• Organise speakers for events, liaising with relevant stakeholders.
• Book the speakers’ hotel accommodation.
• Maintain the relevant sections on the College website.
• Maintain the database for relevant faculty and facilitators.
• Maintain, in liaison with each TTT Lead, the material to be used for pre-learning and throughout the courses.
• Check and sign off expenses from trainers attending courses.
• Provide administrative support for Ophthalmic Practitioner (OPT) TTT courses.
• Produce delegate and speaker registers.
• Timely uploading of talks on site.
• Be the main point of contact for speakers and chairs during the event.

 Management of Congress registration

• Responsibility for the management of the Congress registration process, working with the Events Manager to the agreed event delivery schedule.
• Set up prices on the Eventsforce database.
• Update congress website with prices.
• Deal with all queries relating to registration.
• Update delegate records and information on the Eventsforce database.
• Add speaker registration and bulk registrations from sponsors.
• Management of on-site registration during the four days of Congress.
• Supervision of other staff members on registration desk.
• Deal with on-site queries and responding appropriately.
• Develop and send out feedback form, collate feedback and distribute.
• Produce the CPD template and send to all delegates who attended.

Support the Skills Co-ordinator/ Skills and Events Administrator when required

• To provide support to trainers on skills courses.
• To set up courses in the absence of the Skills Co-ordinator which includes running courses, cleaning up the skills centre and associated duties undertaken normally by the Skills Co-ordinator.

Other duties

• Assist in the administration of the Admissions Ceremony.
• Some travel is expected, including attendance at events and overnight stays. Working outside normal hours may also be required from time to time.
• Undertake any other reasonable duties as required by the Events Manager or Head of Education, Training and Events.

Inclusion and Diversity statement 

RCOphth is committed to encouraging inclusion, equity and diversity among our staff, and eliminating unlawful discrimination, harassment and victimisation by complying with the Equality Act 2010. We want a working environment where individual differences and the contributions of all staff are recognised and valued. To do this, we will proactively tackle discrimination and disadvantage and ensure that no individual or group is directly or indirectly discriminated against for any reason. We expect all employees to champion and live our values through their work at every opportunity.

Our values are: 

Inclusion

• actively welcoming a diversity of experiences and perspectives
• everyone being respected and encouraged to participate regardless of their background or role

Integrity

• being open and honest, demonstrating accountability in all its work
• evidenced-based and transparent decision-making, utilising a range of data, information, expertise and experience

Innovation

• creating novel opportunities to advance and deliver on its aims, anticipating changing circumstances
• actively welcoming fresh ideas and approaches
• fostering a climate of ambition and excellence drawing on expertise from across the College’s communities

Improvement

• being a learning organisation, reflecting on both successes and mistakes
• continuous and sustainable development across all its activities

 Person Specification

Knowledge, Qualifications and Experience

• Experience of working in a varied, administrative role
• Experience of the end-to-end delivery of events such as meetings or courses.
• Experience of working with a wide range of stakeholders e.g. doctors and suppliers.
• Knowledge of Microsoft Office software

Skills and Abilities

• Good organisational, prioritisation and time management skills
• Excellent written and communication skills
• Excellent interpersonal skills; the ability to relay key information and handle enquiries
• Willingness to learn new technical procedures and how to operate sophisticated equipment
• Ability to work well under pressure and on own initiative
• Ability to manage conflicting demands
• Excellent attention to detail
• Work with a strong focus on quality of service
• Willingness to work flexibly to meet the needs of the department/College, outside of the standard 09:00 – 17:00 hours if required

Personal Qualities (Attributes)

• Commitment to equity and diversity and understanding of how this applies to own area of work
• Committed to own continuing professional development

Staff benefits

We offer a friendly and supportive working environment and make sure our employees are well looked after with a great benefits package, which includes:

Work life balance and family friendly benefits

• Hybrid working (2 days in the office, 3 from home)
• 25 days of annual leave, increasing to 30 days with length of service (plus bank holidays and office closure between Xmas and New Year)
• 1 day of paid leave to move house
•  Enhanced parental leave

Planning for your future

• Employer pension contributions are double the employees, up to a maximum employer contribution of 12%.
• Life assurance of 4x of base salary

Career development

• All staff are offered opportunities for learning and development, in addition to a comprehensive e-learning package
• Study loans

Travel

• Season ticket loan
• Cycle to work scheme

Wellbeing

• Summer Fridays (staff can finish 90 minutes early from 17th July – 31st August)
• Enhanced Employee Assistance Programme (with access to free counselling sessions)
• Health cash plan

How to apply

Please submit your CV and a covering letter (maximum 2-pages) The cover letter must explain what makes you suitable for the role. Please use the Job Description for reference.

Interviews will be held at our office in Euston, week commencing 10 June 2024. Please indicate if you are likely to need any reasonable adjustments to successfully complete this interview.

Applicants must already have the right to work within the UK without restriction. Only shortlisted candidates will be contacted.

The closing date for applications is 25 May 2024.

At the Royal British Legion, we believe in building on potential. As Family and Friends Manager you will lead on the development of Family and Friends programme that supports RBL Recovery Services strategy.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

We are seeking to recruit a person with Recovery Services experience plus knowledge and experience of developing and implementing Family and Friends events both domestically and internationally.

The successful candidate will work from the RBL Battle Back Centre, Lilleshall at least two days per week. The Recovery Family and Friends Manager will lead on the development of the RBL Recovery Services Friends and Family strategy, which will aim to engage over 1500 people annually, including family, friends, ambassadors, and volunteers.

The role holder will oversee the design, implementation, delivery, and evaluation of a range of class leading events and programmes, across the UK and internationally. The role holder will be required to work collaboratively with the Team UK Manager, Recovery Programmes Manager and Recovery Pathways Manager to ensure programmes are carefully mapped to wider Recovery Services activity.

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

You will be expected to travel regularly in the course of your work including regularly to Battle Back Centre, Lilleshall, Newport, TF10 9AT. You will be contracted to your home address, where you will be expected to work – using our collaboration tools – when not travelling.

For more detailed information about the role, please see attached job description.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process.

Closing Date:          13th May 2024

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Are you looking for an exciting opportunity and the chance to make a real and lasting difference for others? Join Kinship, Britain’s biggest charity supporting kinship carers.    

Kinship carers are strong, capable and fiercely determined to ensure they get what they need to support their kinship family. And we want to support them to feel confident to do that.

Kinship is the leading kinship care charity in England and Wales. We support, campaign and raise awareness of kinship care and the issues affecting kinship carers every day.

Kinship care begins in crisis. A child whose parents are unable to care for them, for whatever reason. It’s frightening, confusing and heart-breaking. Instinctively, a loved one steps in – a grandparent, brother, sister, aunt, uncle or family friend. They are now a kinship carer, bringing up the children they love. It’s life changing and challenging raising children who’ve been hurt or neglected, but kinship carers do it anyway because they put the children first. 

Kinship have been awarded funding from the Department for Education to deliver the first ever national training programme to support kinship carers in their caring role. We are at the start of that journey.

About the role:

Kinship are seeking to recruit experienced event co-ordinators with a whole range of skills and great energy to join our brand-new training team. They will be responsible for delivering this first ever programme of its type supporting kinship carers across England in their caring role. 

As a pivotal part of the team, you’ll be supporting delivery of high-quality in-person and online training events across England. You’ll be the first point of contact for the team and be experienced and responsive in dealing with enquiries. You’ll be used to working with suppliers and have proven experience of planning, co-ordinating and supporting the delivery of large events. You’ll bring significant working experience of using Microsoft tools, and other platforms and technology including Zoom. You’ll have a positive, can-do approach and the ability to work with initiative, being curious and always thinking ahead to anticipate need and deal with issues.

Collaboration will be key to your approach, and you’ll be detail orientated and be great at managing your time and priorities, and working to consistently high standards. You’ll plan, co-ordinate and support the successful delivery of all our online and in-person events, including being available and involved as needed on site. 

In this role, you’ll travel across England and may have overnight stays from time to time. We offer training and support to enable you to be successful in your role and we’re happy to discuss requirements if you have kinship caring responsibilities. 

Please see the attached Training Officer job pack for more information, a full job description and details of our application process. Please note that Kinship reserves the right to close a recruitment campaign earlier than the advertised date where we have received sufficient applications. 

If you think you can make a difference for kinship carers, have the experience and skills we seek and the drive and positive approach to succeed then we would love to hear from you!

Key responsibilities include:

• Providing highly effective project management and administrative support to the training programme, including supplier communication, coordinating programme logistics and delivery of all relevant general and financial administration tasks, e.g. scheduling meetings, providing agendas, writing briefings, minute-taking, monitoring expenditure and organising events, training and workshops.
• Being the first point of contact for the team, for both internal and external purposes, communicating effectively with kinship carers, internal training team, external delivery partners and other stakeholders to coordinate and confirm all training activity.

Essential requirements include:

• Proven experience in event planning and management. You will need previous experience being responsible for organising large events (over 50 people). 
• Experience of developing and implementing administrative systems and processes that enable team effectiveness. You will need a minimum of 1 year’s administration experience. 

​Key dates:

• Closing date: Tuesday 28 May, 9am   
• Interviews: w/c 10 June 

Kinship are an equal opportunities employer. We warmly welcome applications from appropriately qualified people from all sections of the community and aim to promote diversity.