Practice Manager Jobs in Birmingham

About Kinship

We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to. 

Together, let’s commit to change for kinship families.

About the role

We’re seeking an exceptional and experienced project manager to deliver a pivotal role within our ground-breaking national Kinship Training and Support Service, funded by the Department for Education.

This is our largest contract, and this role is key to enabling our organisational activity. The service offers over 300 online and in-person training events and workshops per year, tailored to meet the specific needs of kinship carers. We need to ensure at least 4,600 kinship carers attend.

You’ll be accountable for successful project delivery, working with executive project sponsors (Chief Operating Officer and Services and Digital Director) and workstream leads (Associate Directors and Heads of departments) to deliver KPI’s to deadlines, escalating and managing risks early.

The type of person we're looking for

You’ll have extensive experience in successful delivery of complex projects that include multiple workstreams and a range of internal and external stakeholders, with technical and non-technical stakeholders. Through your experience of planning, monitoring and controlling project delivery, you’ll quickly set up the necessary systems and processes for success.

You’ll bring strong leadership and communication skills to designing and implementing integrated plans, agreeing deliverables and ensuring accountability. You will need to own this programme of work, and you will need to move at pace.  You’ll interpret needs effectively, ensure clarity of roles and responsibilities and build project management capability. You’ll have a solutions-focused approach and naturally motivate and inspire others to get things done.

Key responsibilities include:

• Work closely with project sponsors, steering group and core team to be accountable for delivery of the programme project KPIs.
• Use a flexible and collaborative approach to set up, deliver and mobilise projects ensuring delivery of vision, aims and objectives.
• Ensure full project documentation, robust project initiation and effective project management and processes ensuring key activity is on track.
• Quickly build detailed project and workstream plans on our project management tool (Asana), ensuring clear roles and responsibilities and supporting colleagues to use the tool effectively.
• Manage multi-department core team including consultants and agencies ensuring they are motivated and working well.
• Set up and implement processes and procedures for successful delivery.
• Support and work with all the workstream leads and deliver integrated plans across the service, focusing teams on what is most important for delivery to meet targets.
• Effectively manage internal and external project communications.
• Establish project documentation across initiation, planning, execution, monitoring and controlling, and closure

Essential knowledge, abilities, skills and experience include:

Project Management qualification or commensurate experience.

• Extensive project management experience in planning, documenting and managing complex project set-up and execution and monitoring performance through the project lifecycle.
• Significant working experience of successful project delivery through effective management of risks, costs, time and milestones.
• Ability to influence others, communicate effectively and build collaborative and productive relationships, internally and externally.
• Proven ability to interpret and transmit the needs of the technical and non-technical teams.
• Ability to solve issues quickly, efficiently and creatively.
• Self-starter who can take the initiative and shape project
• Impressive time management and organisational skills.
• Excellent writing and communication skills.

Kinship are an equal opportunities employer. We warmly welcome applications from appropriately qualified people from all sections of the community and aim to promote diversity. 

What we’ll offer you 

Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part-time) as well as a generous pension scheme. This fixed-term role is open to flexible working (school hours would be considered). We have an excellent wellbeing offer including the Employee Assistance Programme and clinical supervision. We will invest in your professional development with training and career development opportunities.

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us. 

This is a fantastic time to join a supportive and well-established team within an organisation with rapid growth ambitions. This role will be what you make it and we’re looking for someone to seize this opportunity!

How to apply

Please apply via Charity Job with your CV and a cover letter of no more than 2 pages. Please include your notice period and earliest availability to start in your cover letter.

• Application opens: Friday 14 March  
• Application deadline: Monday 31 March, 10 AM. 
• First interview: Online - starting from Thursday 24 March 
• Second interview: In person - starting from Monday 31 March

Some tips for your application: 

• Make sure you’ve read the job description and the essential requirements – make sure your answer reflects those points in the requirements very clearly.

• Really tell us why you want to work for Kinship. We’re interested in working with people who share our values. You can read about our values above. 

• Keep your response clear – use bullet points and short paragraphs if that helps. It will help the recruitment team to focus on your answer.

• Don’t go over 2 pages on your covering letter.

• Please do not use AI tools like ChatGPT to produce your answers. We use software to check and your application will be rejected if you do.

We will shortlist for this role on a rolling basis, so encourage you to apply as soon as possible. 

Kinship reserves the right to close a recruitment campaign earlier than the advertised where we have received sufficient applications.  

About Kinship

We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to. 

Together, let’s commit to change for kinship families.

About the role

This role will support Kinship to operate as an effective and growing charity by ensuring effective day-to-day operations and seamless delivery of the People operations at the charity. 

This role is pivotal and will hold responsibility for ensuring that all people activity is delivered in a timely and effective manner. You will ensure that all policies, procedures, and processes relating to the People function are up-to-date and legally compliant. This will include all employee lifecycle activities such as onboarding/offboarding, Employee Relations (including performance management), engagement and wellbeing, EDI, and learning and development.

The type of person we're looking for

You’ll bring your People skills, knowledge and experience to the role. You’ll need to be structured in your approach with strong attention to detail and excellent communication skills to ensure that day-to-day issues are handled while also working to improve processes and systems for the organisation to work more effectively.

You will be able to effectively prioritise competing activities. With a positive mindset, you will creatively problem-solve, whilst showing empathy and compassion to our colleagues.

You will be highly motivated by our mission, recognising that excellent People processes are essential to allowing others to effectively complete their roles and achieve our mission. This role will require monthly travel to the London office.

Key responsibilities include:

• Working with the Chief Operating Officer (COO), the management team and Kinship’s external HR consultants (The HR Dept) to design, develop and embed a high-quality People function to support the employee life cycle.
• Manage HR Database (MyHR Toolkit) in conjunction with HR Dept, Applicant Tracking System, IHASCO, HR-Platform (DBS) and other platforms 
• Ensure all People matters are handled consistently in line with legal requirements and Kinship’s policies and procedures, taking responsibility for the update and launch of the handbook and People Policies.
• Act as the first point of contact for line managers on all People queries signposting as appropriate to HR Dept. 
• Ensure clear job descriptions, person specifications, recruitment packs and job adverts are legally compliant. 
• Support and coach line managers on the recruitment and interview process including use of the applicant tracking system (ATS) platform. 
• Contribute to the development of the charity’s induction framework. 
• Ensure new joiners have an excellent onboarding and induction experience. 
• Ensure offboarding processes are robust and implemented consistently to safeguard the charity’s assets and to comply with Data Protection rules.

Essential knowledge, abilities, skills and experience include:

• HR certification or significant demonstrable experience in supporting the development of a high-quality People function within a growing organisation. 
• Ability to work in a changing and flexible organisation.
• Demonstrable problem-solving and conflict resolution abilities. 
• Knowledge of best practices, employment laws, and regulations. 
• Effective written communication skills with a proven ability to write accurately, clearly, and persuasively for different audiences.
• Demonstrable communication skills. 
• Strong interpersonal skills – a genuine team player able to relate to a wide range of people. 
• High level of accuracy and exceptional attention to detail – including strong numerical skills. 

Kinship are an equal opportunities employer. We warmly welcome applications from appropriately qualified people from all sections of the community and aim to promote diversity. 

What we’ll offer you 

Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part-time) as well as a generous pension scheme. This fixed-term role is open to flexible working (school hours would be considered). We have an excellent wellbeing offer including the Employee Assistance Programme and clinical supervision. We will invest in your professional development with training and career development opportunities.

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us. 

This is a fantastic time to join a supportive and well-established team within an organisation with rapid growth ambitions. This role will be what you make it and we’re looking for someone to seize this opportunity!

How to apply

Please apply via Charity Job with your CV and a cover letter of no more than 2 pages. Please include your notice period and earliest availability to start in your cover letter.

• Application opens: Monday 10 March  
• Application deadline: Monday 31 March, 10 AM. 
• First interview: Online - starting from Thursday 20 March 
• Second interview: In person - starting from Monday 24 March (travel expenses covered if required) 

Some tips for your application: 

• Make sure you’ve read the job description and the essential requirements – make sure your answer reflects those points in the requirements very clearly.

• Really tell us why you want to work for Kinship. We’re interested in working with people who share our values. You can read about our values above. 

• Keep your response clear – use bullet points and short paragraphs if that helps. It will help the recruitment team to focus on your answer.

• Don’t go over 2 pages on your covering letter.

• Please do not use AI tools like ChatGPT to produce your answers. We use software to check and your application will be rejected if you do.

We will shortlist for this role on a rolling basis, so encourage you to apply as soon as possible. 

Kinship reserves the right to close a recruitment campaign earlier than the advertised where we have received sufficient applications.  

We are looking for an experienced home-based trust fundraiser to bring in 6 figure donations from charitable trusts and foundations building on our existing successes in this field, and who will play a vital part in the continued growth of Bipolar UK. 

Remote – Regular travel to the Capacity office in Liverpool, Local Trust office in London, and 3ni work in the north east, as well as client offices across the country and other sites as needed. Out of hours travel and stays away from home are therefore a feature of the role.

Closing date: Midnight, Sunday 23rd March 2025

In this role, you’ll be shaping the future of 3ni by driving forward core components of our programme. Your main focus as Senior Practice and Delivery Manager will be leading the development and delivery of our brand new consultancy offer.

3ni is a new social value partnership, bringing together policy and practice to transform neighbourhoods across the country. At 3ni, we believe that community regeneration starts from the ground up. Through research, policy and events, the national network for neighbourhood improvement, is sharing and shaping the best and next practices and helping disadvantaged communities rebuild. 

The Role

The to-do lists you write and the skill sets you engage will vary. One day you might be scoping and delivering 3ni’sresearch programme, the next devising plans for growing our membership and the next working closely with our Operations Director to develop, refine and execute our business plan. You’ll also play a key role in iterating our innovative diagnostic tool Discovery, using cutting-edge data to support us to engage our key audiences. You’ll not only help us to get new partners on board, but also play a key role further engaging our existing ones, making sure they stay connected to the work we do. You’ll build strong and trusting relationships that enable us to deliver our consultancy work, securing credibility, influence and impact for our work responding to challenges facing some of our most disadvantaged communities.

What we need

You’ll be as happy in the world of policy and strategy as you are in the day to day reality of practice and delivery and can see the big picture as well as having an attention to detail and the highest of standards when it comes to producing content.

• You’ll be dealing with numbers and often complex data, and are as comfortable being immersed in spreadsheets to put together the budget and costs for a project as you are checking the interdependencies whilst putting together a GANTT chart and project management plan.
• You are a proficient and accomplished communicator. You’re as at home with the written word as you are talking through the key points of a presentation.
• You are an experienced, entrepreneurial and proactive thinker, designer and doer, who can bring creativity, critical thinking and business development skills to the role as we work together in a small 3ni team, as part the wider Capacity organisation, and with the broader ecosystem of partners.
• You’re great at mastering a brief. You’re happy wading through research reports and datasets, and are able to use your brilliant analytical skills to get to the heart of the matter and obtain the key insights and information relevant to our work.

See our job pack for a full details.

The extras

• For full time roles: 27 days annual leave (plus bank holidays). If you’re coming to us with up to 33 days annual leave, we’ll match it.
•  2 Capacity bank holidays per annum.
• Flexible working (including majority working from home).
• Free eye-tests, vouchers for glasses.
• Scottish Widows Pension Scheme, matched up to 6%.
• Funded health support including counselling, physiotherapy etc.
• Holiday buy-back scheme (up to 5 per annum).
• Team days and socials. Free lunches (yes there is such a thing).
• A great team to work with (but we would say that).

For further information please visit our portal via the apply button, where you can download our job pack and apply!

Closing date: Midnight, Sunday 23rd March 2025

Diversity Statement

At Capacity, we believe that public services should be people-centred, inclusive and accessible to everyone and our commitment to Diversity, Equity, Inclusion and Belonging (DEIB) is at the heart of this. To uphold these values, we only accept applications through our application portal. This allows us to provide a standardised process where candidates are evaluated on merit. We have implemented measures to remove unconscious bias from our process while maintaining accessibility by continuing to support a range of application formats. We are committed to continuously improving this process and welcome any feedback.

Following the return of our co-founder Becca Dean MBE as CEO, we're excited to be recruiting for several new roles as we move into the next chapter of our journey. Having recently celebrated our 12th birthday, we're more determined than ever to reach even more girls and young women, and we’re building a brilliant team to help us do just that. If you're passionate about empowering the next generation, we’d love to hear from you.

THE ROLE

This is an exciting time to join The Girls’ Network as we seek to expand our work inspiring and empowering girls from the least advantaged communities. As an experienced HR professional, you will be key in ensuring that we recruit and retain great people whilst attaining best practice in our HR policies and procedures.

The People and Culture Manager will provide professional HR strength to The Girls’ Network and be responsible for training and development plans for our team. You will lead on recruitment, retention and policies and oversee and enhance the full employee lifecycle. As a small charity the role will necessarily include some basic administration activities as well as taking a strategic view.

Key roles and responsibilities

Recruitment

You will oversee the recruitment and selection process for all new hires.

• Ensure consistent and appropriate Job Descriptions for all roles (working with the hiring managers)
• Draft job advert and advertise roles in the relevant places, with a regular review of which sites are working
• Review and respond to CVs and all recruitment related enquiries, producing a short list of suitable candidates with the hiring manager
• Coordinate interviews including assisting with interview panel selection and interview questions
• Provide or organise interview training and support where necessary, with a particular focus on ensuring diverse recruitment and being aware of unconscious bias during the interview
• Feedback to candidates as required
• Feedback to candidates as required
• Complete the onboarding process including:
  • induction programme for all new starters;
  • availability of appropriate equipment;
  • compliance with Health and Safety regulations applicable to home working

Staff Policies

• Update online staff handbook periodically to ensure up to date compliance and taking appropriate HR legal advice
• Review policies, recommending changes as needed to ensure that they reflect our mission to be a great place to work.
• Draft new policies and advise on improvements to existing policies
• Support colleagues with understanding and implementing the policies where necessary
• Review HR policy list periodically for completeness, introducing new policies as required from time to time or removing those no longer required.

Equity, Diversity & Inclusion (EDI)

• Maintain an up-to-date knowledge of anti-discriminatory legislation and best practice, keeping Senior Leadership Team informed
• Ensure a continued focus in this area in respect of staff recruitment and retention
• Enhance good relations and practices towards different minority groups by researching, applying and promoting diversity initiatives and sharing best practice across The Girls’ Network
• Work with all staff to ensure that EDI is considered in all aspects of our work

Performance management and development

• Oversee and manage a performance appraisal system that promotes The Girls’ Network’s values, drives high performance and encourages good quality staff retention
• Ensure staff performance is in place and documented consistently for all staff
• Help colleagues identify and undertake training needs, helping to build a culture of continuous improvement
• Ensure a continued focus on well-being and support

Well-being

• Take the lead on employee Well-being, providing direction and support, as well as coordinating the team's activities
• Ensure compliance with working time directives, raising any workload issues appropriately with line managers
• Introduce appropriate initiatives periodically such as a focus on Mental Health awareness

General HR management

You are responsible for overseeing all general administration around the HR function including, but not limited to:

• Ensuring the HR database and software are up to date with employee records
• Processing staff changes appropriately
• Keeping Payroll aware of changes affecting employee pay on a timely basis
• Tracking and maintenance of staff leave records
• Managing absences (eg, sick leave, maternity leave) in accordance with TGN policy and legal requirements
• Handling employee relations including grievances, reporting to Senior Management and supporting decision making
• Managing provision of staff benefits, including recommendations to Senior Management for improvements
• Maintaining pay structure and leading salary banding review when required

Other duties

As a small charity with limited resources, all staff are expected to be flexible with their work and as such you may be required to undertake other duties and tasks as assigned from time to time.

WHAT YOU WILL BRING TO THE ROLE

Essential

• Proven, demonstrable experience in a similar role
• Experience of leading the recruitment process, in particular attracting diverse candidates
• Good working knowledge of UK HR laws and regulations, taking appropriate advice as required
• Skilled in supporting employees with performance management, in particular within a small charity where staff are based from home
• Knowledge of HR systems and databases
• Excellent written skills, including the production of policy and guidance documents
• Comfortable working with high degree of autonomy, often with limited budgets and to deadline
• Competence managing interpersonal relationships at all levels
• Passion for The Girls’ Network’s mission and an interest in issues related to mentoring and equality
• You are flexible in your approach to working with a small organisation and understand the time and resource limitations.

Desirable

• Experience of implementing a values-based approach to recruitment and performance management
• You have safeguarding knowledge and experience
• Understanding of or experience of working from home
• Experience of working in a small charity

For more information about our organisation and details on how to apply, please visit our website and download the candidate pack.

Good luck with your application.

Drive Partnership Practice Advisor

Location: Homebased

Travel Requirements: You will be required to travel throughout England and Wales, to sites when the role requires it

Responsible to: Program Project Manager/Deputy Director

Responsible for: Triage teams

Salary: Point 42-45 £44,637- 47,667 (a London Allowance will be applied to employees who live in London, plus 6% employers pension subject to an additional 2% contribution by the employee).

We are pleased to offer a starting salary at the beginning point of the salary band. This position offers opportunities for salary increases based on performance and tenure.

Hours: 37.5 hours per week, 5 days per week with flexible working hours and provision of an out-of-hours response to the Drive Director as needed. We will consider requests for 4 days per week.

Job type: Fixed term

Benefits:

· 25 to 30 days holidays per annum plus bank holidays (depending on length of service and pro-rata for part-time employees)

· Contributory pension scheme including up to 6% employer contribution (subject to employee minimum 2% contribution)

· Enhanced maternity, adoption and paternity pay

· Occupational sick pay of up to 4 weeks full pay and 4 weeks half pay over 12 months per year (depending on length of service and pro-rata for part-time employees)

· Access to Employee Assistance Programme

Closing date: This is a rolling recruitment until recruited all the posts we need.

Interviews to take place: Online

About the role:

Working as a key member of the practice team, the Practice Advisor’s role is primarily to support and work alongside sites in the delivery of interventions from the three core strands of our work, to ensure they are delivering high quality interventions in line with the Drive Partnerships model and Respect standards. Tasks include training, quality assuring cases, and supporting and in some cases supervising the service managers and/or team leads in the continued development of their teams. It also includes being a key member of local forums and working with other members of the Drive Central team, local commissioners and local Drive partners, who are often Police Staff, local authorities and local voluntary sector provider, to think about the long-term development and sustainability of the projects.

The Practice Advisor supports new areas and services to mobilise and then works closely with them to ensure they are operating with fidelity to the model and to establish excellent practice. They will also be required to work with the key multi agency partners such as Police, IDVA and social care that are essential in making the project work.

The Drive Partnership is always trying to learn from delivery, and it is important that the Practice Advisor is able to identify themes that emerge across the sites they are supporting. Practice Advisors, alongside the different delivery strands managers, the deputy director and other members of the Drive Central Team look at ways to take these themes forward, continuously developing the models to ensure what is being delivered is best practice and compliments other strands of work such as national policy and systems change.

The Practice Advisors generally support multiple sites at once so need to be able to multitask and build effective communication across teams both internally and externally.

This is a very exciting opportunity to be part of a creative team, where each team member is encouraged to keep learning.  We aim to continuously development our work with perpetrators, keeping victims and children safe, not only within Drive Partnership sites but also through developing resources for the sector, such as online webinars for practitioners.

About you:

The candidate should have the following skills and experience:

· An excellent understanding of the IDVA and MARAC process and best practice when working with high-risk victims of domestic abuse.

· Experience of working with those with related/complex needs, for example substance misuse issues, mental health, offending history.

· Excellent communication skills (both written and oral) and the ability to communicate effectively with different audiences.

· The ability to manage a complex workload, across multiple geographic regions, and effectively meet reporting deadlines and the needs of a wide range of stakeholders.

· Belief in the propensity for perpetrators to change their behaviour.

· A demonstrable commitment to improving responses to domestic abuse across all agencies working in the sector.

· Proactive, self-motivated and self-reflective, with a positive response to challenging situations and the ability to make effective use of support and supervision.

About Respect

Respect is a pioneering UK membership organisation in the domestic abuse sector.  Founded in 2000, we have built our expertise over the last 23 years in what was then a fledgling sector and recently have seen significant and rapid growth.

How to apply

Please visit our website for full job description and person specification, where you can find and complete the application form and equalities monitoring form.

Successful applicants must reside in the United Kingdom.

We would particularly welcome applications from people from a wide range of backgrounds and across all protected characteristics[1], particularly people from the following under-represented groups on our staff team:

· Black and minoritised people

· Deaf and disabled people

Following the return of our co-founder Becca Dean MBE as CEO, we're excited to be recruiting for several new roles as we move into the next chapter of our journey. Having recently celebrated our 12th birthday, we're more determined than ever to reach even more girls and young women, and we’re building a brilliant team to help us do just that. If you're passionate about empowering the next generation, we’d love to hear from you.

THE ROLE

The Fundraising Manager (Partnerships) role is a fantastic opportunity to lead on developing partnerships with The Girls’ Network's corporate and public sector supporters. The programme is well established with £170,000 worth of partners already on board. There is an opportunity to put your own stamp on the work, developing new collateral and ideas for excellent partnerships. The role is within our Fundraising & Communications team of four staff and works in collaboration with regional Senior Network Managers. There is an opportunity for the post holder to collaborate with the Fundraising Manager (Trusts and Foundations) on the development of grant applications.

Key roles and responsibilities

Income generation

• Primary focus of the role is to manage a portfolio of £170,000 worth of corporate partners and public sector organisations, to meet annual income targets and provide an excellent supporter experience.
• Develop compelling funding propositions and case for support to meet priorities, working closely with colleagues in Fundraising & Communications, Programmes and Monitoring, Research, Evaluation & Learning (MERL).
• Maintain an up-to-date pipeline of prospects through research and excellent record keeping (using SalesForce), ensuring that applications are made to meet known deadlines.
• Collaborate with Network Managers on regional corporate partnerships, ensuring a consistent and good supporter experience and identifying opportunities for development.
• Ensure that all reporting and grant monitoring is delivered in a timely manner, working closely with the MERL Manager and colleagues across Programmes.
• Oversee calendar of third-party events, liaising with external partners and ensuring appropriate TGN involvement.
• Provide internal management information and reporting to the Head of Fundraising on a quarterly basis, or as required.

Stewardship

• Develop data management processes, ensuring timely impact reporting or other agreed deliverables.
• Ensure all donations and supporters are thanked in a timely and appropriate mode to their giving channel.
• Keep all relevant donor and financial information up-to-date on Salesforce, ensuring adherence to GDPR and other relevant good practice, as defined by the Fundraising Regulator and other sector bodies.
• Work with Communications to ensure regular updates to website and other digital channels, identifying opportunities for partnership activities.
• Work with colleagues in Fundraising & Communications and CEO to deliver appropriate partner recognition including events and other engagement activities

Other duties

• As a small charity with limited resources, all staff are expected to be flexible with their work and as such you may be required to undertake other duties and tasks as assigned from time to time.

WHAT YOU WILL BRING TO THE ROLE

• You will have at least five years’ relevant experience as a fundraiser or in other similar roles e.g. marketing or sales, ideally with at least three years working in fundraising and be able to demonstrate previous success in generating income and achieving targets.
• You will be an exceptional communicator with the confidence to work on your own initiative and to build relationships with internal and external stakeholders.
• You will be well organised with excellent attention to detail, work well under pressure and have the ability to think both strategically and operationally.
• You have a good understanding of the disadvantages faced by both women and those from the least advantaged communities and have a drive to rectify the inequalities that currently exist.
• You thrive on the potential to make a real difference with your work.

Essential

• Proven experience in the charity sector and able to demonstrate fundraising or similar success.
• A skilled and confident relationship builder who enjoys maintaining and sustaining contacts.
• Extremely well organised and self-motivated.
• The ability to recognise opportunities to help achieve income targets.
• Strong written and verbal communication skills.
• Understanding of financial information and ability to provide relevant data for applications including budgets and operational targets.
• Commitment to gender equality and social mobility.
• Confidence managing stakeholders.
• Resilience and ability to self-manage workload with support from line manager.

Desirable

• You are flexible in your approach to working with a small organisation and understand the time and resource limitations You have safeguarding knowledge.
• Experience in using Salesforce or another CRM, Hootsuite, Canva, Access (website), Mailchimp.
• Understanding or experience of working from home.
• Experience of working in a small charity.

For more information about our organisation and details on how to apply, please visit our website and download the candidate pack.

Good luck with your application.

We are looking for a Manager in the East of England, for one year while the permanent post holder takes an internal development opportunity. You will join our Grant Making directorate to help us to meet our mission to partner with small and local charities, people and communities working towards a more just and compassionate society.

You’ll be the face of the Foundation in the area, able to build strong and trusting relationships and be an advocate for small and local charities across the patch. You’ll have a good understanding of the operating environment in the East of England and well-established networks across the patch.  You will support charity partners to become more resilient and stronger so that they can thrive beyond the period of their relationship with us.  You will do this by building trusted relationships with organisations to support them in identifying their most pressing organisational challenges; and help them overcome the challenges by building the knowledge, skills and capabilities of staff and trustees.  You will work with charities, CICs, and partnerships to identify the most appropriate form of support to respond to the identified priorities.  Further information about LBFEW and our approach to supporting charity partners can be found on our website Development

You will be responsible for building and maintaining strong relationships with stakeholders including connecting with networks to identify and optimise collaborative learning and sharing practice. The postholder will also play a pivotal role in sharing learning, intelligence and insights to ensure the Foundations’ strategy development, delivery and relationship with the Lloyds Banking Group considers regional needs and the operating contexts of our funded partners.

Salary: £46,698 (London) / £42,373 (National) per annum
Hours: 35 hrs per week
Contract: Permanent
Benefits:

- 27 days annual leave + statutory holidays + 3 closures days over the Christmas period;
- Flexible working for all staff including working from home / hybrid working, and flexi-time/TOIL scheme;
- Attractive family friendly policies;
- Private healthcare cover;
- Season ticket loans;
- Employee awards, and training and development opportunities.

For more information about our benefits please visit our website.
Location: The successful candidate will be based in the Midlands or be prepared to spend a substantial amount of time in the Midlands (including early starts/late finishes and overnight stays where required) to meet the requirements of the role. The successful candidate will also be required to travel to our London and Bristol offices, and nationwide to NHF events, on an ad hoc basis.

An exciting opportunity has arisen at the National Housing Federation (NHF) to join our team of External Affairs Managers. The NHF is the voice of housing associations in England. We are the trade body to almost 600 housing associations, who have grown from philanthropic roots to provide 2.6 million homes to around 6 million people. You can find further information about the NHF on our website.
Could you be our new External Affairs Manager, working closely with our housing association members across the Midlands?
This is a unique and varied role which would appeal to someone with a background in areas such as stakeholder management, policy, public affairs, communications, programme management – or a combination of these areas! For example, you may be looking to step into a role to further develop your leadership and stakeholder engagement skills, whilst still building on your policy or programme management experience and knowledge.
You will operate at the heart of social housing by working with key decision makers across the housing association sector – including managing relationships with chief executives, chairs of boards and executive directors. Strong communication and influencing skills are essential to the role, as well as the confidence to work at the most senior levels.
It is crucial that you can work collegiately to lead key programmes of work across the NHF with colleagues in other teams, for example from our policy, press, events, and public affairs teams. Equally, you will be comfortable working autonomously and shaping your own work programme.
The core of the role involves being responsible for engagement with a whole geographic region of our membership; and working closely on or leading one of the NHF’s key themes of work, which include areas such as devolution; developing new homes; decarbonising existing homes; ensuring the building safety agenda is delivered; or representing our rural or smaller housing associations.
The role is wide ranging and in addition to stakeholder management and programme leadership, will include running roundtables between our members and government, chairing sessions at NHF conferences, and presenting political and policy updates to senior teams within housing associations.
You will be part of a team of eight External Affairs Managers sitting within the member services directorate, which is there to ensure that we provide excellent value for money for our housing association members.

Key elements of the role:

- You will build and maintain brilliant relationships with housing associations leaders, using your well-developed communication and advocacy skills to maximum effect.
- You will develop knowledge, insight and understanding of housing associations to shape our policy and influencing work and to create structured programmes of member engagement on critical policy and political issues.
- You will be the contact point for housing associations in your region, ensuring they receive first class customer service on the issues which matter to them. Working closely with NHF members you will facilitate the organisation of regional chief executive or leaders forums and sounding boards.
- In addition to your regional work, you will lead on the strategic planning and delivery of a key NHF policy priority. This will require collaborative working with colleagues from across the organisation and working with members across every region and specialism. You will play a leadership role, creating structured engagement strategies to ensure members are able to influence policy as well as engaging key NHF stakeholders and sharing best practice.
- Your role will be to implement structured member engagement to ensure our policy priorities, positions and influencing work are member-led. This will include working directly with members to inform our policy positions and lead our influencing work.
- You will influence debates at the highest level and you will spot in advance and act strategically to mitigate the risk to our membership. As such, this role requires a high degree of political and organisational acumen and the ability to horizon scan.
- You will work with colleagues in our Commercial and Events teams to maximise commercial opportunities and help shape content at our conferences, as well chairing conference sessions.
- To be the face and voice of the NHF with members, stakeholders and the media.
- To ensure that as an organisation we deliver as a whole team, seamlessly, to members to achieve greatest impact in line with the business strategy.

- To maintain high quality standards and follow NHF policy and process.
 

The successful candidate:
The successful candidate will be able to demonstrate:

- A sound knowledge and understanding of housing associations and issues affecting the wider sector.
- A sound understanding of the political and policy landscape that housing associations operate in
- Demonstrable knowledge and experience of establishing and maintaining relationships with senior stakeholders, demonstrating excellent customer service and value for money.
- Effective communication skills, in person and in writing, including the ability to credibly and confidently present at meetings and events.
- Ability to listen to and influence senior stakeholders, demonstrating diplomacy, effective communication and negotiation skills.
- Clear leadership skills, able to lead complex and strategic programmes of work effectively, including experience of matrix managing and motivating a team.
- Excellent analytical skills and strategic nous with the ability to summarise complex information effectively to aid decision making.
- A commitment to excellent customer service.
- A positive, energetic and agile approach to work.

Equality, diversity and inclusion
The NHF has published its equality, diversity and inclusion strategy, which was co-created with staff. We are proud to be an equal opportunity workplace and we value the contribution each individual makes to our work.

Disability confident employer
We are a disability confident employer and if you are a disabled person who demonstrates you meet the skills and experience we consider essential for the role, we will offer you an interview.
We are happy to consider reasonable adjustments to our recruitment process if you have a disability or have a condition that you feel may affect your performance during the recruitment process. Please contact Stephanie Green, People Manager with your request or to arrange a time to discuss in more detail.
Our role profile and job advert can also be requested in large print or in accessible format via this email address.

Uploading your CV and cover letter
If you decide to apply for this role, when requested, please upload a version of your CV that does not include any personal details, such as name, gender, age etc. You should also ensure that you do not add your name at the end of the cover letter. This will help us to shortlist candidates for interview based solely on their knowledge, skills and experience.

Right to work in the UK/UK VISA sponsorship
You must have the right to work in the UK and it is important to note that the NHF does not sponsor individuals to work in the UK.

Closing date for applications: 2 April 2025
Interview dates: 14 and 15 April 2025

About us:

The UK Cyber Security Council works to bring together stakeholders to build and drive engagement in the cyber security profession, through developing standards and ethical practice, demystifying career routes into the profession and promoting the profession.

In collaboration with multiple UK Government departments and the National Cyber Security Centre (NCSC) we develop, promote and oversee nationally recognised standards for cyber security, in support of the UK Government’s National Cyber Strategy to make the UK the safest place to live and work online.

The UK Cyber Security Council also offers organisational membership, which is open to all organisations that share an interest in promoting, supporting, and developing the cyber security profession.

About the role:

The Quality and Performance Manager will be responsible for cultivating a culture of excellence, emphasising high performance, quality, and compliance to exceed targets across the external licensed bodies. In this role, you will utilise your skills in stakeholder management, influence and coaching to enhance performance within the licensing area.

Your primary focus will involve collaborating with key stakeholders to ensure the seamless and efficient delivery of the professional registration process, tailored to meet the specific requirements of our users and participants. You will drive continuous improvement and promote best practices. A pivotal aspect of this position involves identifying performance challenges and effectively motivating and managing organisations and their teams to find solutions and elevate performance levels.

The ideal candidate will excel in building relationships and communication, maintaining productive cross-contractual and interdepartmental relationships with key stakeholders across different organisational levels to optimise performance.

Collaborating closely with external partners and the internal professionalisation and wider Council team, you will enhance and streamline performance by identifying, developing, and assisting in the implementation of innovative and impactful solutions. This role is centred around achieving results, requiring exceptional management and decision-making skills that can be applied to the intricate operations of complex licensed contracts.

To support these responsibilities, the role holder should possess knowledge and experience in reporting, analytics, data management, budgeting and enabling comprehensive and robust performance optimisation. Through ongoing performance analysis, you will provide guidance to licensed bodies to address and mitigate performance, quality, and compliance concerns while identifying key areas for improvement, ultimately establishing a proactive approach to managing performance related risks.

The role holder will need to work closely with the Head of Professionalisation to ensure updates, best practice and areas for improvement are communicated effectively and in an impactful way both internally and externally. It is expected that you will attend a range of external and internal events and initiatives to help raise the profile of and work of the Council, support pipeline growth and grow demand. 

Main Duties and Responsibilities

Quality

· Develop, implement, and manage quality practices that meet the requirements of the license, as well as requirements set by Government (NCSC and DSIT) to ensure that processes and procedures are compliant. 

· Manage and improve the quality framework that delivers an excellent standard of assessment, ensuring that the outcomes are exceeded and improving applicants’ experience. 

· Take a lead role in developing the Councils approach to understanding and measuring quality and outcomes through the whole professional registration process being administered by licensed bodies. Highlight areas of improvement, identify solutions and put plans in place,

· Develop a community where good practice can be shared. 

· Be responsible for ensuring all relevant individuals are added to the professional register in a timely manner and communicated to appropriately by all parties

· To manage the day-to-day relationship with external partners and stakeholders, deal with any queries in a timely manner. 

· Research, build and embed a feedback system to contribute to continuous improvement

· Work with the Director of Finance and Operations to ensure that payment structures are in place and undertake monthly reconciliation

· Ensure a robust moderation processes and plans are in place, work with the Technical Advisory Panel members and chairs to ensure members are aware of moderation support needs, complete them within agreed timescales and provide timely feedback to licensed bodies.

Performance

· Responsible for the performance management of contracts, ensuring internal and external reporting requirements are adhered to, KPI’s are set, managed and continuously reviewed and reported to LT.

· Oversee all renewal and extensions for client contracts, which will include financial and system performance based KPI’s, including the need to be accountable for the accuracy of financial tracking, cost control, overhead management, and invoicing. 

· Managing audit requirements in relation to the contracts, including preparing documentation, coordination, addressing findings and maintaining records.

· Working with various internal and external partners to identify and define solutions for complex issues, working with the appropriate stakeholders to design and implement positive outcomes.

· Work with the marketing and comms lead to ensure that Marketing and comms plans meet the requirements of the license, and that the Council strategy is aligned to support. 

· Work with the events and membership co-ordinator to highlight opportunities for collaboration with stakeholders and partners that will support Council strategic objectives. 

General Responsibilities

· Lead on workstream as guided by Head of Professionalisation and in collaboration with Professionalisation team members

· Manage key risks and follow escalation process when necessary

· Ensure there is cohesive and aligned work with colleagues within the organisation

· Maintain open and effective communication with internal and external colleagues

· Prepare status reports as required for the Head of Professionalisation

· Comply with data protection legislation and act responsibly on matters of data disclosure both internally and to third parties

· Represent the Council in stakeholder meetings and external events

· Represent the Council in a professional manner and to act at all times in a manner which will not damage its reputation.

· Work from a positive, growth mindset to solve issues and problems that may arise and to adhere to the organisation values

· Carry out such tasks as the COO/Head of Professionalisation may from time to time deem necessary for the effective and efficient functioning of the Council

Person Specification:

Essential:

Experience

• Experience with self-assessment process and Quality Improvement plans
• Experience of creating cultures that embody positive change, continuous improvement and equality
• Experience of managing a supply chain including setting and achieving KPIs and contract conformance
• Management experience and understanding of contractual and performance management with the ability to deliver results
• Experience of successfully delivering an outcome-based contract
• Experience of driving performance, identifying areas of concern and implementing projects for performance improvement

Skills, knowledge and qualifications

• Clear understanding of the purpose of professional registration and associated processes
• Strong interpersonal skills, ability to negotiate and influence a wide range of stakeholders
• Excellent communication skills with the ability to communicate clearly and effectively
• Ability to analyse a range of data from a range of sources to develop insights and support decisions
• Ability to respond quickly in a fast-moving environment, and make key decisions aligned to business goal

Personal Attributes & Approach

• Commitment to a registrant-centred approach
• Confident, positive and hard-working team player – happy to go above and beyond
• Ability to work flexibly within changing priorities and a capacity to be adaptable as required to deliver completed tasks to set deadlines
• Excellent IT and digital skills including Microsoft 365
• Ability to work on own initiative, as well as in consultation and negotiation with senior managers and other stakeholders as required
• Commitment, determination and resiliency

Desirable:

· Relevant QCF Assessor Qualification – e.g. D32/D33/A1/CAVA/TAQA Assessor

· Relevant Internal Verifier/Internal Quality Assurer qualification – e.g. D34/V1

· Previous audit experience

· Demonstrated success in producing efficiencies/increased outcomes against target

· Significant operational management experience

Next Steps

Deadline for application: Friday 28th March 5pm

Interviews: w/c 7th April or w/c 21st April

Start date: As soon as possible

This project is a development from the first Realising the Benefits of World Heritage to Local Communities (RtB) project funded by Historic England. While the original project identified the problems faced by the World Heritage sector in engaging communities, this second phase of RtB is designed to help World Heritage UK (WHUK) and the wider sector in fully understanding who World Heritage Site communities are, and the challenges Sites and communities face in engaging wider and more diverse communities. Working with Sites, and their communities WHUK will co-create a sustainable platform in which to identify actions and solutions which will widen engagement and participation in World Heritage.

Through this collaborative approach which will inform every element of the work, the primary purpose of this 2.5-year project is to ensure WHUK can better support World Heritage Sites in the UK in engaging communities, growing audiences, enhancing community participation and growing a wider diversity of audiences and engagement within UK WHSs and the wider heritage sector.

Overall Purpose of the Role:

• Develop and improve relationships within the World Heritage sector and communities
• Develop an ongoing platform for a network of professionals who work within the World Heritage and community engagement field to come together to share and develop ideas and projects
• Develop digital resources
• Build a better understanding of who World Heritage communities are now, and use developed toolkits to understand and update this in the future
• Increase community engagement within World Heritage Sites
• Increase implementation of better community engagement

Key Accountabilities:

• Undertake a desktop audit of the users of World Heritage Sites, to include: defining the communities of interest and who key users are; what their motivations might be to engage with World Heritage; what the barriers might be to engagement; and subsequently identifying who any non-users might be and what barriers they may experience that prevents engagement
• Identify a minimum of 20% of Sites, of differing characteristics, to undertake an in-depth audience profile, applying the desktop audit findings in practice
• Produce a way of reporting on the impact and value of community engagement in World Heritage, which can be replicated annually and shared to all World Heritage Sites
• Develop a new way of capturing data from World Heritage Sites on community engagement to inform ongoing impact reports and create a baseline
• Create, or share, toolkits and examples of models of engagement for community engagement
• Create an online platform of resources that can be shared between all World Heritage Sites which might:
  • Highlight areas of exemplary practice in community engagement
  • Examples of projects
  • Template work
  • Evaluations of projects
• Create an evaluation toolkit to assess the needs and development of the World Heritage sector in improving community engagement practice
• Re-establish a professional Learning & Engagement (L&E) Special Interest Group to bring together L&E professionals in World Heritage, to facilitate inter-Site work and share best practice
• Deliver 4 L&E network events across the UK and in all 4 nations to promote and improve community engagement
• Oversee and manage project budget and report on KPIs

Capabilities, Skills and Experience:

Education/Qualifications/Knowledge

1.1 Educated to degree level in an appropriate heritage related field (or suitable equivalent experience)

1.2 Advanced knowledge of data capture, data analysis and impact assessment in relationship to community engagement and audience development

1.3 A good understanding of developing, delivering and interpreting primary and secondary research, including focus groups

1.4 Thorough knowledge of audience and community development, with a particular emphasis on participatory methodology and co-production

1.5 Knowledge of the World Heritage sector and UK World Heritage Sites

Experience

2.1 At least 3 years’ experience in managing complex, multi-site, projects in the heritage sector

2.2 Extensive experience of engagement in and with diverse communities, in community-based settings, empowering community to have a voice and influence direction

2.3. Experience of producing community and audience evaluation and impact assessments

2.4 Experience of managing external contractors/suppliers and budgets

2.5 Experience using social media in a professional capacity to encourage community engagement

2.6 Experience of managing essential health and safety, risk assessments and safeguarding, for community engagement work

2.7. Experience of planning and co-producing community projects and seeking community input to development of ideas

Skills and Abilities

3.1 Excellent communication skills, particularly in developing networks and partnerships at both a community and senior level           

3.2 Good project management and organisational skills

3.3 Ability to present complex ideas confidently and succinctly to diverse groups adapting delivery to diverse audiences

3.4  Able to work under pressure, show initiative and be able to prioritise their own workload (a self- motivator)

3.5  Experience of building meaningful professional and community relationships with excellent negotiation and persuasive skills to influence

3.6  Has good leadership skills and the ability to lead others in a vision

3.7 Ability to think and act strategically

3.8 Ability to use standard software, including Excel, Word, Outlook and  website  CMS such as WordPress with confidence

Personal Attributes

4.1 Good interpersonal communication skills

4.2 Ability to effectively engage with and influence a wide range of stakeholders

4.3 To be a key team player

4.4 Creative and innovative

Circumstances

5.1 Must be flexible and prepared to work outside normal office hours

Our Helpline Services Manager will oversee and be responsible for the ongoing Service delivery of Cruse’s first tier of support to bereaved people across England, Northern Ireland and Wales. You will join dedicated and passionate team. This includes our Helpline Telephone Support, and Email Services. 

Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages. 

The closing date for applications is 21st March 2025, We reserve the right to close the advert early, as interviews will be held as suitable candidates apply.

Please be advised that if you do not hear from us by 28th March 2025, unfortunately on this occasion you have not been shortlisted.

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

· Applicants in England and Wales: DBS Code of Practice

· Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.   

It is an exciting time to be joining Engineers Against Poverty (EAP) with the organisation growing in its impact to improve infrastructure transparency, advocating for greater openness and integrity in climate finance, and promoting our work on green cities and infrastructure.

EAP is a leader in infrastructure and international development with strong links with development agencies, government and industry. We develop research, policy and practice in infrastructure investment, labour standards, climate change, transparency and accountability and local content in line with our mission to help reduce poverty.

The appointee will also take on for the same role for CoST, the Infrastructure Transparency Initiative – a transparency, participation and accountability programme which operates in 20 countries and for which EAP hosts its International Secretariat. 

As Senior Finance Manager you will be responsible for the financial management and reporting of the organisation. You will also lead on the charity's year-end accounts ensuring that financial statements are prepared in line with the latest SORP requirements and liaise directly with the organisation's external auditors.

You will be an experienced finance professional with at least 5 years’ experience in a finance or accounting role (including at management level) and ideally in a not-for profit organisation. You will possess qualification or part-qualification in AAT/ACCA/ACA/CIMA with knowledge of UK charity accounting. You will show high levels of initiative, an ability to work with minimum supervision across a varied workload, and possess strong communication skills. Further detail on requirements of this role in the attached job pack.

Key responsibilities include:

• As a member of the senior management team, you are responsible for the management of the financial systems including producing, maintaining and managing budgets and financial management reports (including management accounts, preparation of annual accounts and other statutory reports)
• Ensure compliance with corporate and charitable law, and ensure that financial systems comply with statutory and other requirements (e.g. SORP)
• General finance management such as ensuring financial management policies and procedures are up to date, assist in the preparation of financial proposals and bids, and other responsibilities that may be required to meet the needs of the organisation.

We are a flexible employer and are happy to discuss flexible working arrangements with potential candidates. We are an international team and this is a fully remote role (with travel and in-person attendance required at meetings a few times a year likely in London, UK). We encourage applicants from a diverse range of backgrounds.

The Operations Manager will work closely with the Managing Director to ensure the charity operates effectively. The Operations Manager will lead on the development of policies and procedures to ensure regulatory compliance, and robust management processes.

The Operations Manager will add to the staff team by bringing a skillset that is grounded in administration processes, excellent IT competence, and a numerate, systemising and detail-orientated mindset.